Hotel - Mercure Broome
Mercure Hotel Mercure Hotel

Mercure Broome

3.5/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundromat
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-20:30
    • Opening hours : Week-end 18:00-20:30
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Spacious and contemporary, guest rooms at Mercure Broome provide a comfortable, peaceful retreat for both business and leisure travellers. This stylish Broome hotel features 136 modern guest rooms, with Superior, Deluxe and Privilege options available. Guest rooms feature views overlooking the beautiful Roebuck Bay or the hotel pool, with many offering a private patio or balcony. Each guest room features air-conditioning, comfortable bedding, WIFI access, a private ensuite, and a TV with cable channels.

  • 136 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,211 reviews

Our guest reviews for Mercure Broome

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 611 reviews
Andrew T. Business - 10/02/2019 AccorHotels certified review
« Extremely helpful hospitality at short notice as our Qantas from Broome airport was cancelled »

Excellent but old fridge in the room 'buzzed' all night until I realised the cause and switched it off.

Anonymous Business - 06/02/2019 AccorHotels certified review
« Old facilities »

The rooms have old design, facilities, and room color and lighting is dark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Broome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with our management team on areas we can look further into. We appreciate you sharing your concerns, and hope you are enjoying your time offshore. Sincerely, Craig Kelmar General Manager

Edward J. R. Couples - 06/02/2019 AccorHotels certified review

Room was nice the air conditioning was working very good the bed was comfortable I enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager

Stevem (. R. Business - 05/02/2019 AccorHotels certified review
« Mr »

It was ok, I did not understand when the hotel was so empty that I was put the in the furtherest room from the reception and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and do apologise for the room allocation and will share your feedback with our team and follow up accordingly. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Greg C. Business - 04/02/2019 AccorHotels certified review

very friendly staff and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr c., We very much appreciate your comments regarding your stay at the Mercure Broome and your continued loyalty to Accor as a Silver member. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we do also appreciate your feedback regarding the food, which i will share with our new Head Chef who is currently creating a new menu for the hotel. Thank you again for sharing your experience, and we hope we can welcome you back in the near future. Sincerely, Craig Kelmar General Manager

Rolf B. Business - 31/01/2019 AccorHotels certified review
« Relax and Recharge »

As always I enjoy my stay in comfortable rooms and relaxation in the pools. Fast and easy check-in/check-out. Friendly staff and delicious breakfast. The number 1 and for me the only choice in Broome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rolf, It is always a pleasure to welcome you back and thank you for your kind comments which i will share with the team. Thank you again for sharing your experience, and we look forward to seeing you again soon. Sincerely, Craig Kelmar General Manager

Deb W. Business - 28/01/2019 AccorHotels certified review
« Great »

Lady at reception lovely,always cheerfull and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs w., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive feedback and especially of Erica who is definitely an asset to the team and loves welcoming you all each week and I will share your comments with her. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again in 2 weeks. Sincerely, Craig Kelmar General Manager

Anonymous Business - 27/01/2019 AccorHotels certified review
« Clean, meals are amazing but a bit dates »

The staff are awesome. Rooms are clean, but bathroom is dated with paint peeling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brooke, We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Anonymous Solo - 25/01/2019 AccorHotels certified review
« Quiet, relaxing overnight stay. »

Room up to usual Mercure standard. Unfortunately fridge froze my road snacks for the next day (read - limp frozen rocket, blurrhh) Shower always sprays under the showerscreen and across the bathroom. But lovely, thick towels. Dinner - would be nice if gluten-free options were shown as GF after the name of the dish on room menu. Had to ring kitchen to ask. Lovely presentation of meal, looked great! Ordered Thai Salad and Pear Tart - something was not gluten-free (read - made good friends with toilet) Very, VERY impressed with biodegradeable cutlery and serving dishes - great that Mercure is making a difference. Great reception staff! Will come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jillian, We very much appreciate your comments regarding your stay at the Mercure Broome and was a pleasure to have you staying with us. It is always a pleasure to receive positive feedback and especially of the team and the room service amenities. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back when next in beautiful Broome and hope you are feeling better. Sincerely, Craig Kelmar General Manager

Anonymous Solo - 25/01/2019 AccorHotels certified review

Customer service was great. The lady who checked me in and out was friendly and displayed outstanding customer service skills.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and especially Sha who is definitely an asset to the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However i do also apologise for the top sheet and will share with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager

Kevin Business - 24/01/2019 AccorHotels certified review
« Comfortable, close, quiet »

The bed is always comfortable, the room quiet, the staff friendly and its right beside the domestic terminal. It suits me because I'm overnighting from or to NZ to an Australian work location, but on prev trips to Brisbane where I would stay in a city hotel for a conference, my preference would now be your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Broome and your loyalty to Accor as a Silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I believe you may be referring to our sister property in Brisbane, however glad to hear you enjoyed your stay. Thank you again for sharing your experience, and we hope we see you again in the near future when next in Broome. Sincerely, Craig Kelmar General Manager

Sascha Solo - 23/01/2019 AccorHotels certified review
« Dirty and old. Premises disgusting and neglected »

Dirty and old. Premises need attention. Gardens overgrown and neglected. Extremely poor overall. Without the excellent staff this hotel would be given a zero

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sascha, Thank you for taking the time to tell us about your experience at the Mercure Broome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share you feedback with our maintenance team and gardener. Thank you also for your kind comments on the team which i will also share with them. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Kelmar General Manager

Ivan S. Business - 21/01/2019 AccorHotels certified review
« most enjoyable - staff and accom was brilliant »

most enjoyable - staff and accom was brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, We very much appreciate your comments regarding your stay at the Mercure Broome and was a pleasure to have you staying with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you had a safe drive home and we look forward to seeing you again when next in Broome. Sincerely, Craig Kelmar General Manager

Ben Couples - 20/01/2019 AccorHotels certified review
« A relaxing couple of days in our first visit to Broome. »

Impressed with the attentive staff and that they went above and beyond to make our experience a good one. If I had any complaints it would be that the carpark and grounds were slightly below scratch (auto gate not working etc) but I fully understand that could be a result of being out-of -season. Bed was comfortable and room facilities met expectations with the small exception that the shower could have been a little cleaner on our arrival (there was a little ball of hair on the drain grid - no biggie because I managed to poke it down the drain before the wife spotted it!!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Broome and for your loyalty to Accor as a Silver member. It is always a pleasure to receive positive and constructive feedback which I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back again when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Sez &. S. Families - 19/01/2019 AccorHotels certified review
« Best customer service relaxing stay »

A comfy motel with a vintage hotel and great history. Customer service absolutely brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr & Mrs K., We very much appreciate your comments regarding your stay at the Mercure Broome and was a pleasure to have you all stay with us. It is always a pleasure to receive positive feedback and especially of the team which I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you enjoy your time in the new location and we hope we can see you again when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

David F. Solo - 17/01/2019 AccorHotels certified review
« As consistent as always »

On leaving Perth to drive I was confident Broome Mercure would be a relaxing round off to my journey before returning to work in Derby the following day. On seeing Craig’s smiling face that confidence was reinforced as he had dealt with me and family members admirably on previous visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Broome and always a pleasure to see you and welcome you back. I hope you have a great 2019 and please let me know any time you need accommodation in Broome. Sincerely, Craig Kelmar General Manager

Sharon C. Couples - 12/01/2019 AccorHotels certified review
« Staff were very welcoming »

We spent 2 days and found the staff’s suggestions very helpful on what to see etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Broome and your loyalty to Accor as a Silver Member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can see you again soon when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Peter D. Business - 12/01/2019 AccorHotels certified review

Disappointed that the movie channels were still not working, has been at least 6-8 weeks. If you are not going to renew the license then just tell people, do not tell them there is an issue with the system. Room was quite warm, had A/C unit on 20 deg and fan running but still warm. Seems that the maintenance has been slipping recently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Broome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologise for the A/C, which i will ensure our maintenance team check on your room and action accordingly. I do also apologise for the movies, which we did have an issue which the provider has been unable to fix and therefore now looking into other solutions. We appreciate you sharing your concerns, and we hope we can win back your faith on your next visit through Broome. Sincerely, Craig Kelmar General Manager

Anonymous Business - 08/01/2019 AccorHotels certified review

I stay there once a month. Rooms are clean but pretty outdated. Aircon doesn’t really work very well but overall it’s a decent hotel. The staff are always lovely which is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Broome and always a pleasure to welcome you back. It is also a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and look forward to the potential of an upgrade on the rooms in the near future. Thank you again for sharing your experience, and we hope you are enjoying your time offshore and we look forward to seeing you again on your next swing. Sincerely, Craig Kelmar General Manager

John E. Couples - 08/01/2019 AccorHotels certified review
« a fabulous week in Broome »

welcoming staff (Craig and Sha) and a lovely comfortable stay. Craig and Sha could not have been any more positive, welcoming and hospitable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Broome and was a pleasure having you both with us. It is always a pleasure to receive positive feedback and appreciate the kind words of Sha and I. We are so glad you had a great time up here and congratulations again too!. We look forward to seeing you again in the near future to continue to explore the other wonders our beautiful Kimberley has to offer. Please do not hesitate to contact me directly in the future too. All the best for 2019 Sincerely, Craig Kelmar General Manager

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