Hotel - Mercure Broome
Mercure Hotel Mercure Hotel

Mercure Broome

3.5/5 595 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundromat

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities  (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-20:30
    • Opening hours : Week-end 18:00-20:30

Business services

  • 3 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious and contemporary, guest rooms at Mercure Broome provide a comfortable, peaceful retreat for both business and leisure travellers. This stylish Broome hotel features 136 modern guest rooms, with Superior, Deluxe and Privilege options available. Guest rooms feature views overlooking the beautiful Roebuck Bay or the hotel pool, with many offering a private patio or balcony. Each guest room features air-conditioning, comfortable bedding, WIFI access, a private ensuite, and a TV with cable channels.

  • 136 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,002 reviews

Our guest reviews for Mercure Broome

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 595 reviews
Vaughan B. Business - 19/09/2018 AccorHotels certified review
« Short and sweet! »

For the one night I stayed I found it to be comfortable with my dinner an absolute standout - thank you

Chelseagirl Business - 18/09/2018 AccorHotels certified review
« A really scruffy venue »

Our security keys didn't work at the gate or to allow us access to our rooms. Our dinner, consisting of a thai beef salad and steak took about an hour to arrive and it wasn't busy in the restaurant. Our rooms were just clean enough. I wouldn't recommend this place and for the cost is below par.

R M. Families - 17/09/2018 AccorHotels certified review
« Excellent. »

Although the buildings themselves looks tired my family and I were very happy with our accommodation and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rawinia, We very much appreciate your comments regarding your stay at the Mercure Broome and was a pleasure to welcome you back. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Matt Business - 16/09/2018 AccorHotels certified review
« Everything managed efficiently »

Staff and services as pleasant as usual. Despite an initial mixup in number of guests arriving resulting in allocation to a 1 bed room, staff corrected that immediately and we had a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive feedback and do apologise for the initial mishap and glad to hear the team assisted efficiently. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Ken Families - 15/09/2018 AccorHotels certified review
« Clean, Large rooms, 2 pools »

Good stay no problems from checkin to checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Broome and your loyalty to Accor as a Silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Anonymous Business - 15/09/2018 AccorHotels certified review
« Great service and friendly staff »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Broome and is always a pleasure to welcome you back. I hope you enjoyed some relaxation time here this time and look forward to continuing to assist you and the teams. Sincerely, Craig Kelmar General Manager

Dale Business - 14/09/2018 AccorHotels certified review
« Great as usual »

I never have any issues or complaints, the food is great and all of the staff are friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale, Always a pleasure to have you stay with us and thank you for your kind feedback. looking forward to seeing you again soon. Sincerely, Craig Kelmar General Manager

Alfred W. Business - 14/09/2018 AccorHotels certified review

Very satisfactory, room service excellent and so were the staff. The food was also one of the highlights in my short stay, over and above my expectations. Certainly a place to be highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Broome. I am happy to hear that you enjoyed a comfortable stay with us and especially the room service and staff's service. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear your feedback on our Trip Advisor page as we are endeavoring to build our reputation on this site. Below is the link if you could spare a few minutes to assist us: https://www.tripadvisor.com.au/Hotel_Review-g255102-d257092-Reviews-Mercure_Broome-Broome_Kimberley_Region_Western_Australia.html Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Craig Kelmar General Manager

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Comfortable night, quiet room,generous late checkout »

as above, also friendly staff, very obliging with our questions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Averil, We very much appreciate your comments regarding your stay at the Mercure Broome. I am happy to hear that you enjoyed a comfortable stay with us and especially your kind words of the team which I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear your feedback on our Trip Advisor page as we are endeavoring to build our reputation on this site. Below is the link if you could spare a few minutes to assist us: https://www.tripadvisor.com.au/Hotel_Review-g255102-d257092-Reviews-Mercure_Broome-Broome_Kimberley_Region_Western_Australia.html Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Craig Kelmar General Manager

Jeffrey F. Business - 13/09/2018 AccorHotels certified review
« Just great »

Friendly and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive feedback which I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Sincerely, Craig Kelmar General Manager

Anonymous Friends - 12/09/2018 AccorHotels certified review
« Pleasant stay »

It was a pleasant stay as we only stayed a night. Great location & reception friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Q., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive feedback and especially of the team which I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager

Brian J. Business - 12/09/2018 AccorHotels certified review
« Mr Brian J. »

for some reason I was in room 416 quite a way from the main area, upstairs, I am 71 years old with a suitcase. the motel was not full at the time of my stay. very noisy during the nigh from groups of indigenous people sitting outside talking and drinking. meals were just average room was tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for taking the time to tell us about your experience at the Mercure Broome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and will share with the team accordingly. I do apologise for the meals and also the noise and can understand your concerns. We do have different room types in the hotel which are in different sections and the hotel is quiet spread out. I would highly recommend in the future booking the superior rooms which are all ground floor and are the closest to reception and the restaurant. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if you are returning as i would like to personally look after you. Sincerely, Craig Kelmar General Manager

Teresa H. Business - 11/09/2018 AccorHotels certified review
« Below standard room with very noisy neighbours who decided to bang very loudly on our door at 3:00am »

This room smelled damp and was definitely in need of a makeover. There was no hair blow-dryer provided and only one extra blanket for a room that was designed to sleep 3 people. Will definitely not book to stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Holt, Thank you for taking the time to tell us about your experience at the Mercure Broome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and i do apologise for the neighbors banging on your door and can definitely understand your disappointment regarding this. We appreciate you sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and endeavor to win back your faith. Sincerely, Craig Kelmar General Manager

Dave P. Business - 11/09/2018 AccorHotels certified review
« Relaxing, friendly, helpful staff, and the room had all ammenties required »

Very nice stay, unfortunately I was up in Broome for work, so didn't get to enjoy everything the hotel had to offer, but my time there was very relaxed, great to have the Foxtel channel also, I'm a big AFL follower. The only downside was the lack of internet connection, it was continuously dropping out, or taking forever to connect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback which I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I too am a big AFL follower, so it is definitely a must :) Thank you again for sharing your experience, and we hope we can welcome you back when next in Broome. Sincerely, Craig Kelmar General Manager

Gareth B. Business - 10/09/2018 AccorHotels certified review
« GOOD TIME »

STAFF VERY HELPFUL

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARETH, We very much appreciate your comments regarding your stay at the Mercure Broome. I am happy to hear that you enjoyed a comfortable stay with us and thank you for your kind comments regarding the team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your feedback regarding the water damage which i will share with our maintenance team. We would also love to hear your feedback on our Trip Advisor page as we are endeavoring to build our reputation on this site. Below is the link if you could spare a few minutes to assist us: https://www.tripadvisor.com.au/Hotel_Review-g255102-d257092-Reviews-Mercure_Broome-Broome_Kimberley_Region_Western_Australia.html Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Craig Kelmar General Manager

Barry K. Business - 09/09/2018 AccorHotels certified review
« Expected better for the cost. »

I travel extensively for my company and for the cost of $260/night I expected the room at least to be nice.. Quite honestly, it was a dive...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Mercure Broome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologise that we have fallen short on the accommodation compared to the price, August is the busiest month in Broome and rates in all hotels are quiet high and the price does significantly decrease from now through to June 2019 if you are traveling back up this way however we do understand your concerns. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Kelmar General Manager

Anthony S. Business - 08/09/2018 AccorHotels certified review
« Happy to stay there, room was good, staff were very helpful. »

Same as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do note you scored the breakfast slightly lower and would be open to hearing more about how we can improve? Thank you again for sharing your experience, and we hope you are enjoying your time offshore. Sincerely, Craig Kelmar General Manager

Mike M. Solo - 07/09/2018 AccorHotels certified review
« Excellent accommodation and service. »

My only problem was lack of evening meals in dining room, especially with buses not running after 6.30 pm. M.'s pub was noisy and not the best alternative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback which I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

Michael M. Business - 05/09/2018 AccorHotels certified review
« Business stay »

Pleasant enough. It was business not pleasure, as long as it's clean and the bed is comfortable, that's the main thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back for a leisure stay as well. Sincerely, Craig Kelmar General Manager

Paul Business - 05/09/2018 AccorHotels certified review
« Average »

The check in staff front deck very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O'CONNOR, We very much appreciate your comments regarding your stay at the Mercure Broome. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and especially the front desk team and breakfast teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back when next in Beautiful Broome. Sincerely, Craig Kelmar General Manager

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