Hotel - Mercure Broome
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Mercure Hotel

Mercure Broome

Weld Street  PO Box 79 
6725  BROOME
AUSTRALIA

528 reviews
TripAdvisor Rating Based on 528 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Services and practical information

  • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM
  • Laundromat

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-20:30
    • Opening hours : Week-end 18:00-20:30

Business services

  • 3 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious and contemporary, guest rooms at Mercure Broome provide a comfortable, peaceful retreat for both business and leisure travellers. This stylish Broome hotel features 136 modern guest rooms, with Superior, Deluxe and Privilege options available. Guest rooms feature views overlooking the beautiful Roebuck Bay or the hotel pool, with many offering a private patio or balcony. Each guest room features air-conditioning, comfortable bedding, WIFI access, a private ensuite, and a TV with cable channels.

  • 136 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Broome

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 528 reviews
TripAdvisor certified review
Couples - 04/07/2017
« An enjoyable experience »

I was extremely impressed with the welcome, friendliness service and courtesy shown by Craig Kelmar (GM) and his team, which also included the cleaning staff. My only issue was that the meal service was a bit slow in the restaurant (I believe they were somewhat short-staffed) however the quality of the service (when it did arrive) was first-class. Whilst it certainly does not have the reputation and appearance of the better known Broome establishments (eg Cable Beach Resort) and is a bit of a hike from the centre of town, I would not hesitate to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear christophercR1250QE, Thank you for taking the time to tell us about your recent return stay at Mercure Broome and for your kind comments on the team. I do apologise for the meal times however appreciate that the team looked after you during your experience in our Conti Restaurant. Thank you again for sharing your feedback and we look forward to welcoming you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Couples - 26/06/2017
« very convenient property »

this is the second time i have stayed here and it is a great location wit h lovely amenities. We were upgraded to a very nice room this stay and I had a swim in one of the pools which was very refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, Thank you for taking the time to tell us about your recent return stay at Mercure Broome and glad to hear you enjoyed your stay with us and had a refreshing swim in one of our two pools! Thank you again for sharing your feedback and we look forward to welcoming you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
peterjohn1960 Business - 19/06/2017
« Great Location »

From the time I checked in, the service, meals, internet access - a great experience. Both the breakfasts & dinners fine on both nights & close to town breach & overlooking Roebuck Bay, I'd definitely stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear peterjohn1960, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay with us and especially the meals in our restaurant, which i will share with our team. Thank you again for sharing your feedback and we look forward to welcoming you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Family - 25/05/2017
« Not as great. »

The room was very standard and I thought I paid extra for a great room. And I paid extra for a late checkout and for the third time my access key was cancelled!! I'm not sure if I'll choose this accommodation again for business or personal stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 997kenzied, Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect from a Mercure and hope we have the opportunity in the future to win back your faith. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
petertC9997OM Couples - 17/05/2017
« Great secure parking »

Just out if town, close to Roebuck Bay. This old place has been extended and renovated and is a comfortable place to stay. Rooms are clean and we were "Upgraded" to a disabled persons room as it was larger than normal rooms and it was a ground floor room as we had requested. The room was comfortable. The dining room was good, service was ok but the staff need a wine appreciation course as they didn't know the difference between still and sparkling wines. The entrance to Captain Murphy's Irish Pub was a disgrace. You have to walk through a cloud of cigarette smoke to enter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear petertC9997OM, Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your positive and constructive feedback which i will share with the team. Thank you again for sharing your feedback and we hope we can welcome you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Solo travel - 14/05/2017
« Location, friendly staff, comfort »

Best location in Broome for a walk to Town Beach, Café for breakfast, Museum of all you can learn about Broome, Murphy's Pub for ambience and night social life. Great staff and comfortable rooms, some with view of Roebuck Bay and choice of two pools. What more can you want?

Our hotel has responded to the review
Our hotel has responded to the review

Dear patriciamR6631FY, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and close location to everything Broome has to offer, we definitely are situation in the best location! Thank you again for sharing your feedback and we look forward to welcoming you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
andybell1 Family - 20/04/2017
« Convenient »

Great knowledgeable friendly Staff and close to Matso Brewery and a bottlo around the corner. 2 pools kept my son happy, nice walk in to China town or down to the weekend market. Will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear andybell1, Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your kind words of the team and we are definitely located in a perfect spot to enjoy all of Broome. Thank you again for sharing your feedback and we look forward to welcoming you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Business - 11/03/2017
« Too short a stay »

Good spot located near the bay and Matsos but didn't get time to enjoy either, except for a glimpse of the bay in the morning from my balcony. The pools and tropical gardens, even with their many geckos, looked great. Room was super clean and wonderful to step into the cool and dry. Enjoyed breakfast. Front desk staff were great on check in and check out. Looking forward to spending a longer time on my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alanv831, Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your kind words of the hotel and the team, and glad to hear you enjoyed your stay. Thank you again for sharing your feedback and we look forward to welcoming you back for a much longer stay next time. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
kingpe Family - 19/01/2017
« Very relaxing and quiet in a great location »

Fantastic location overlooking the bay. Close to main street of town but far enough away to be quiet and relaxing. Beautiful walks and park right outside the gate. Unfortunately the restaurant was closed due to the season but the Irish pub (part of the hotel) is just around the corner. First night was terrific with quick service and meals brought to us in no time. Second time was not quite so efficient with my drinks order being mixed up, the Friday bar snacks not on as advertised and the room chargeback becoming an issue. All was sorted out though so not a big problem. Room cleaning seemed to be lacking considerably and given we spent 5 nights in a family room I would have thought more would be done. It appeared that the room was serviced only twice and on these occasions only the beds were made and towels changed on one visit. Pool area is fantastic with plenty of room to swim and a fairly deep area in the middle. Fully covered by shade sails so great in the sun. Tennis court is in reasonable condition and good for a social hit. Overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kingpe, Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your positive and constructive feedback which i will share with the team. Thank you again for your feedback and we hope we can welcome you and the family back again in the near future. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Couples - 10/10/2016
« WA/NT trip »

Excellant facility. Friendly and helpful reception. The Bistro is highly recommended, the best Barra ever eaten, well cooked with very tasty and crispy skin. The alfresco area is very relaxing. Benefitted from a room upgrade, very enjoyable, since we stayed for 10 days, good view of the bay. The Nespresso was most enjoyable, but unexpected. In summary a enjoyable and memorable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 861rolfs, Thank you for taking the time to provide your feedback on your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the Barra in Conti Restaurant, which i will share your feedback with our Head Chef. Thank you also for your kind comments of the team and was a pleasure to have you with us for the 10 days and hope we can welcome you back again in the future. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
kbarbour3 Solo travel - 02/09/2016
« good vaue »

Apart from slow 'Techo induced' restaurant service the experience was pleasant. Any queries or requests were promptly resolved. For a non motorist it was an easy walk either to the main town or the "Town". Town bus service half hourly to Cable Beach. Quibbles --2100hr bar closure is not 'Late' as described in info literature and bar fridges not big enough for even a 6 pack.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kbarbour3, Thank you for taking the time to provide your feedback on your recent stay with us at Mercure Broome and glad to hear you enjoyed your stay with us and good value for money, thank you also for your feedback regarding the literature which i will look further into. Thank you again for your feedback and we hope we can welcome you back to beautiful Broome when next up this way. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Solo travel - 10/08/2016
« Very quiet, pleasant Broome stay »

A very warm welcome at reception, and a lovely room (810) looking towards the bay. Lovely to have a day bed in the room, a good desk and plenty of power points and easy to use lights. Furnishings easy on the eye.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay with us and especially the warm welcome and room overlooking the beautiful Roebuck Bay! Thank you again for your feedback and look forward to welcoming you back when next up this way. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Family - 19/07/2016
« Good setup with easy access to town and restaurants »

The room had no call register to reach reception etc or the restaurant the disappointment was the food at the restaurant and after having asked for it to be delivered to my room it went to the wrong room. By the time it got to me it was not worth eating

Our hotel has responded to the review
Our hotel has responded to the review

Dear landsbergroseline, Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect and especially with our service and food in the restaurant. I will share your feedback with our Food & Beverage team to ensure we action accordingly. Thank you again for your feedback and we hope we can welcome you back to Mercure Broome when next up this way. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Couples - 18/07/2016
« Great location, great hotel »

Really nice rooms, overlooking the pool with a private entrance. Roomy bathroom with a great shower. Walking distance to Matso brewery and the water. Just down the road from the weekend markets and town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the room. We are located in a great location too overlooking Roebuck bay and just across the park from the famous Matso Brewery!. Thank you again for your feedback and we look forward to welcoming you back when next in Broome. Kind Regards, Craig Kelmar General Manager

TripAdvisor certified review
Business - 06/07/2016
« Very Comfortable Stay »

Very comfortable stay for a work trip, friendly helpful staff at check-in and during the course of our stay. Convenient location for our work trip requirements. Would stay here again when next in Broome.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Jeffifer82, thank you very much for your review. I am glad that you enjoyed your stay with us and we are looking forward to having you with us on your next stay. Kind regards, Sabrina Lorenz Front Office Manager

TripAdvisor certified review
Couples - 03/07/2016
« Mercure Magic »

We decided on a third floor room with bay views, and this was a great choice, views and plenty of birds in the park below. We dined at both restaurants and had room service, and all were good. The Mercure was a great base for a wonderful break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for your review of the Mercure Broome. Great to hear that you enjoyed your stay and we hope to see you again! Kind regards, Alexis Hvalgaard General Manager

TripAdvisor certified review
Couples - 03/07/2016
« Mercure Broome »

Great location - very convenient to China Town and Town Beach. Nice overall experience with very friendly and helpful staff. Problems with allocated room sorted out without problems. Happy to recommend for future guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear randrtownsville, Thank you for taking the time to review your recent stay with us. It's great to hear you enjoyed your visit and we hope to see you again if you are ever back in Broome. Kind regards Alexis Hvalgaard General Manager

TripAdvisor certified review
Couples - 23/06/2016
« Good hotel in Broome »

Hotel getting a bit old. One hanger in bedroom closet. All doors, especially bathroom, require lubrication....very noisy. Breakfast ok but nothing to write home about. Laundry area very average and hanging area poorly maintained!

Our hotel has responded to the review
Our hotel has responded to the review

Dear slhardy, Thank you for your review of the Mercure Broome. I apologise for the noisy doors - we will investigate further and have this corrected. We will also have maintenance look at the laundry and clothesline area. We appreciate your feedback. Kind regards, Alexis Hvalgaard General Manager

TripAdvisor certified review
372SueH372 Business - 29/05/2016
« Very good for a regional hotel »

Location was perfect, so close to everything. Housekeeping manager, Lindy was fantastic and went out of her way to help us, and had a great personality as well. The Pub was the best place for food because of the atmosphere, however, you don't want to be in a hurry as it took 3/4 hour to get our meals. The breakfast in the actual hotel was woeful, every morning we had to ask for fruit to be brought out, nothing was replaced as it was depleted and the scrambled eggs were like rubber.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 372SueH372, Thank you for your review of the Mercure Broome. I am so pleased to read of your comment regarding Linday - she is definitely an asset to our team. I will ensure your feedback is shared. I appreciate your comments regarding breakfast. This information has been addressed with our Head Chef. We look forward to seeing you again when you are next in Broome. Kind regards, Alexis Hvalgaard General Manager

TripAdvisor certified review
Solo travel - 27/05/2016
« Food »

The room and the desk service met my expectations however the dining room experience was disappointing. The evening service was almost non-existent so slow was the service and so ordinary was the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear robinsG4260TA, I appreciate you taking the time to share your experience regarding the poor service in the restaurant. I have addressed your feedback with our food and beverage manage to prevent any future occurrences as this is most certainly not acceptable. If you wish to discuss your stay with my any further, please feel free to contact me directly. Kind regards, Alexis Hvalgaard General Manager

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