Hotel - Mercure Hurghada Hotel
Mercure Hotel Mercure Hotel

Mercure Hurghada Hotel

4.5/5 4,194 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HURGHADA INTL APT
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Clay tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports
    • Boat excursions (Paying)
    • Glass bottom boat (Paying)
    • Parasailing (Paying)
    • Private beach (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Boules/petanque
    • Football
    • Horse riding (Paying)
    • Squash court (Paying)
    • Table tennis (Paying)
    • Volley ball facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Meticulously designed for relaxation and comfort, each of the 312 rooms offer breathtaking views and facilities to meet with your requirements and adapt to your personality

  • 469 rooms
  • 120 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • Satellite/cable colour TV
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 1,906 reviews

Our guest reviews for Mercure Hurghada Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,194 reviews
Mostafa Families - 08/07/2018 AccorHotels certified review
« Can't say worst experience but it could be early one of the best »

Although I reach to the hotel at 12 pm and as per policy I know check-in at 15 pm . I was told 30 min and the room will be ready we have waited more than 2 hours to get into our room and no bell boy was avaliable to pick up our luggage from the entrance of the hotel. All the above can be acceptable in case that was it. My main issue with my stay was the food and I can admit this was the worst food ever . So 3 main problem will start with the bell boy , then the recipitionst and end with the chef of the hotel . The good thing of the hotel . Good room service . Great activity with good prices compare to other hotels in hurghada. I am really disappointed to say I moved to another hotel after my stay to also 4 stars hotel which me and my family really enjoying . I believe accor management can do much better than that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mostafa A., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Ahmed S. Families - 07/07/2018 AccorHotels certified review
« Perfect and amazing stay in lovely environment »

All staff are friendly and very helpful; reception, restaurant, snacks bar, lifeguards, animation, and maintenance. I asked the reception for maintenance team to check the refrigerator 12:00 am, a technician came within 10 minutes with another refrigerator and changed instantly. Lifeguards are watching the beach in depth especially children on the shore. Everyone is doing his job perfectly and even we didn't need to leave the hotel due to continuous activities even at night. Beach is sandy suitable for children and snorkeling activity has lots of corals and was the first time to see a turtle and swim beside Rooms are not big but space is perfectly utilized and sparkly clean. Sauna and Jacuzzi was perfect; the only drawback it wasn't possible for veiled women as the veiled swimwear was rejected for the Jacuzzi despite it is normal for the swimming pool Overall I strongly recommend the hotel. Thanks a lot for making our vacation ❤️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Hamdi M. Families - 05/07/2018 AccorHotels certified review
« Best Vacation »

It was amazing. This stay is one of my best vacation I've ever. Everything was perfect starting from reservation team (mr. Taha); front Desk (Mr. Esam), restaurant (mr. Hamada & chief Sameh), end by a superior outstanding animation team who really made our stay fabulous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamdi M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Denis Families - 12/06/2018 AccorHotels certified review
« Very good »

Copy of my feed back from google map, facebook, tripadviser I strongly recommend a stay at Mercure Hurghada! The Hotel is a member of Accor hotels group and you will get a really high level of Accor group service! Its ex Sofitel 5***** hotel which has been re-branded to Mercure and is a 4**** hotel now, which still delivers 5 star service. The Hotel is providing an all inclusive service with very lovely and tasty food. Their specialty is healthy and vegetarian food! If You really want good food with a wonderful taste this hotel for you. The Hotel has a big private beach and if you swim on the right side of the beach you can see some lovely coral and a lot of fish. There are not so many coral reefs in Hurghada but the Mercure private beach has some! So don’t forget to bring your snorkeling mask with you. Service is lovely, rooms are big and clean. I recommend you request building number 22 with rooms # 22xx. The Hotel is providing a free private transfer for you. So if you don’t want to overpay to a travel agency or buy a charter trip, book your holiday direct from the hotel on the Accor web site and the hotel will pick you up from the airport. I am traveling a lot and choose Accor hotels group quite often. Choose Mercure Hurghada and you will be very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis N., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Amir S. Families - 09/06/2018 AccorHotels certified review
« Good stay Nice Welcome and room »

Stay was nice , rooms was very good with good view , welcome from Front desk and hotel manager was very warm and nice , entertainment was good , Breakfast and dinner is nice . Only Please register this stay to my accor hotels account as it is not registered yet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amir S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Anonymous Families - 21/05/2018 AccorHotels certified review
« i was satisfied with the service »

The stay was quite lovely and guest relations Victoria was quite friendly and really helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clauss K., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Anas M. Friends - 14/05/2018 AccorHotels certified review
« Relaxing hassle free »

it was perfect, hassle free, all arrangements were nice, flexible and no surprises as usual from mercure, we were more than satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anas M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Alaa Families - 14/05/2018 AccorHotels certified review
« I enjoyed my time »

I'm an old customer in accor since 1998 when it was Sofitel, I liked the atmosphere of SOfitel or LE Mercure Hurghada. in my last stay in LeMercure Hurghada, there was improvement in: 1) Animation team performance which one of the most special character of this hotel. 2) Quality of food tast is getting better. 3) Hospitality fro reception team especially Mr; Hazem (morning shift). There was some backing awain the following: 1) Number of seats available on the beach is less than guests number. 2) Number of beach guys (helpers) is almost no one. 3) Quality control (QC) is not enough on the services submitted to the guest. 4) Level of some of the guests is questionable, may be due to type of contracting between hotels and some organizations, but if the level continued like this the hotel my lose a lot of custumers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alaa A., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Ahmed E. Families - 11/05/2018 AccorHotels certified review
« Failed my expectations in some areas. »

I did have a problem with room service and warehousing service. Also beach is too crowded to find a place to enjoy the beach. Thankfully I had a discussion with Mr. Hossam Hosny -resdiant manager- after one of the escalations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed e., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Kolja Friends - 30/04/2018 AccorHotels certified review
« Good kitesurf conditions and great hotel service »

3 days of good kitesurfing and then less wind, but we enjoyed time at volleyball & pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kolja R., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Anonymous Couples - 25/04/2018 AccorHotels certified review

Hotel with excellent facilities and price. Really good. But the quality of the food in the main restaurant is unfortunately not so good. So I will most probably not come back. I would have preferred to have paid 10% more with a better food quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick A., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of over 14 nationalities. Meanwhile, we will take into consideration your comment and want to inform you that we are working every day on new buffet items. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dayle B. Friends - 23/04/2018 AccorHotels certified review
« Were we invisible? »

The only staff that spoke to us the entire stay were reception if we spoke to them, or security when we walked past.. no animation, no ‘hello’ nothing. Even when we checked out they barely spoke a word and didn’t even ask if we enjoyed our stay?!?!?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dayle b., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Alaa S. Solo - 16/04/2018 AccorHotels certified review
« Memorable stay »

I really want to give many thanks to the wonderful staff whose always helpful specially Mr.Hazeem Salem and all the reception team I wish I will come back next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alaa S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Bence Solo - 11/04/2018 AccorHotels certified review
« My second home »

It was my 7th stay. Friendly familiar atmosphere, good service, great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bence S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Philip Couples - 10/04/2018 AccorHotels certified review
« Overall nice experience »

Very nice architecture and lay-out. Good beds. Good beach with great snorkling and nice swimmingpools. Appreciated the room upgrade to nice sea view. All-inclusive restaurant okay, but not very inspiring, except on oriental night. The table cleaning staff were extremely efficient and pleasant. Room cleaning generally arrived too late (after 4 pm) until we found out to hang the “please make room” on door knob. Activities could be advertised better - plenty of signs in German/Russian, but not in English/French. Reception worked well. Wi-fi not satisfacory - only in reception lobby and unreliable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip W., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly be informed that we are actually working on Internet improvement and also, we are planning to extend it to all public areas and the room to provide more comfort to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

David Solo - 07/04/2018 AccorHotels certified review
« Very enjoyable stay »

I had a very enjoyable stay at the Mercure Hurghada, friendly staff and a great location to relax. My room was nice, very pleasant grounds and beach, and I enjoyed the all inclusive catering.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David E., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Sandie Solo - 01/04/2018 AccorHotels certified review
« Good quality hotel »

My room was really big, nice bathroom and I was lucky to have a sea view. Pools lovely and decent temperature and enough sun beds! Thing that stops it being a very good experience is the food quality on the buffet in the evening. Certain nights like the Bedouin night were good, and I paid to eat the Thai menu and enjoyed my included meal in the Asian restaurant. But some of the other main meals were a bit bland - salad and fruit good though. Cooking for so many is difficult but maybe more fresh cooking and different world foods? Additionally wifi really poor standard even in reception. For a 4 star hotel it should be better - wifi works at boat area so the signal is good enough in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandie F., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of the different nationalities. Meanwhile, we will take into consideration your comment and want to inform you that we are working every day on new buffet items. Kindly be informed that we are actually working on Internet improvement and also, we are planning to extend it to all public areas and the room to provide more comfort to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Ravi B. Families - 31/03/2018 AccorHotels certified review
« Lovely Break With The Family At Mercure, Hurghada »

We had a great stay at Mercure, Hurghada. The hotel is spread well and had enough pools and a beach to keep my family entertained. The kids loved the childrens pool and the beach especially. The staff are so welcoming and friendly, made a lot of effort with my children which made us feel looked after. The chef even said if there was anything we wanted to let him know, he would try and get it made for my son who is a fussy eater! All the restaurant staff were great to be fair. Only a couple of things i think the hotel can improve on, 1/ wifi in rooms at least. (Foyer only and shisha bar). Free advertising for the hotel if people are always putting pics on social media. Win win id say. 2/ too much beef choices in the buffet, could do with a bit more choice. Im happy to go back soon, and will look forward to the next time. Thankyou to all the staff and the duty manager who took time to speak to me about our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravinder B., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Pawel Solo - 17/03/2018 AccorHotels certified review
« crowded hotel »

Crowded hotel by German and Ukrainian families. Typical resort hotel. Small beach with coarse sand. Small coral reef just few meters from the beach. I liked the buildings scrounged by gardens. Clean rooms and nice staff. Far away from Hurghada town. Don't take a cab from hotel. Better just take one from the street outside the hotel. No Internet outside the lobby!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawel D., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Haitham S. Families - 13/03/2018 AccorHotels certified review
« Below normal »

Animation team the only excellent department beside recreation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haitham S., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

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