Hotel - Mercure Hurghada Hotel
Mercure Hotel Mercure Hotel

Mercure Hurghada Hotel

4.5/5 4,849 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Wheelchair access
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HURGHADA INTL APT
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Clay tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports
    • Boat excursions (Paying)
    • Glass bottom boat (Paying)
    • Parasailing (Paying)
    • Private beach (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Boules/petanque
    • Football
    • Horse riding (Paying)
    • Squash court (Paying)
    • Table tennis (Paying)
    • Volley ball facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Meticulously designed for relaxation and comfort, each of the 312 rooms offer breathtaking views and facilities to meet with your requirements and adapt to your personality

  • 469 rooms
  • 120 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • TV room service ordering
    • Satellite/cable colour TV
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,914 reviews

Our guest reviews for Mercure Hurghada Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,849 reviews
Mr C. C. Couples - 07/02/2019 AccorHotels certified review
« Excellent room everything we wanted »

excellent staff three people stood out both these cleaners mr mohamed fahmy and khaled elsayed were excellent workers and a credit to housekeeping no prompting they just got on with the job and did it perfect indeed faultless .and the the third one of the staff is angela customer relations who helped us over and over, thanks to her

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin c., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Jovita Friends - 04/02/2019 AccorHotels certified review
« Mrs. »

Thank you for your nice attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jovita D., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Fiona D. Solo - 31/01/2019 AccorHotels certified review
« Great place and staff but food could be improved and more European variety of food »

Relaxing with friendly people

Kateryna Friends - 27/01/2019 AccorHotels certified review
« We liked staying at your hotel very much »

We liked all the services provided by the hotel, but we would like you to divide the terrace of the main restaurant into non-smoking area (with better view) and smoking area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katreryna B., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

This W. E. S. I. E. T. H. ,. T. A. T. T. Families - 19/01/2019 AccorHotels certified review
« Excellent t. »

Amazing hotel t.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed G., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our t.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mr S. Couples - 05/01/2019 AccorHotels certified review
« Satisfactory »

Wifi needs to be improved across the whole comllex to ensure there is coverage all over resort this is major part of every day life now a days and its the first time we have had no wifi apart from the reception area,rooms coukd definately do with an upgrade and also room had a no hot water in the shower 1107 ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

J. K. Families - 21/12/2018 AccorHotels certified review
« Mrs K. »

The hotel facilities were excellent have nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. J., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Janette M. Couples - 19/12/2018 AccorHotels certified review
« First class ! »

Friendly and personal service, nothing too much trouble. Lovely room - good views etc. Lovely to come back to a hotel after a few years and still find the same faces - Abdullah, Hussein, Jimmie, etc. Angela and Mr Tayar so helpful and the engineer who tried to fix the ghost that suddenly appeared in our air conditioning unit !! We will be returning next year Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janette M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mohamed S. Business - 30/11/2018 AccorHotels certified review
« mohamed s. »

excellent comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed s., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Elena Couples - 30/11/2018 AccorHotels certified review
« Comforting, warming »

Food is good, housekeeping is nice. Special thanks to Houda for meeting our “wants” about room. Safety box’s battery has gone, couldn’t open it - had to wait 3 hours for staff to come. After three phone calls and two visits to reception. Please, try to react faster. Melon was almost not sweet - just like a grass. Ultra bar guys are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Elena K., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

S. Solo - 29/11/2018 AccorHotels certified review
« Relaxing »

It was very busy for the first few nights but expectedly so, the hotel is fantastic, the facilities great and the people were so welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Fernando Friends - 18/11/2018 AccorHotels certified review
« relaxing and friendly hotel »

Since day 1 we loved the hotel, beautiful and modern hotel with friendly staff, nothing was enough for them, our Housekeeper Mohamed was very professional and attentive. The service in all bars was excellent, also we enjoyed the variety of fresh and local food. However, even I agreed with reception to pay cash (to avoid the commissions from my bank) at check-in, my debit card was charged the full amount for 2 rooms, so I end up with £400 cash and £20.00 extra charged for commission from my bank. Also, we knew that bargain is a common practise in Egypt, we didn't expected it to happen inside the hotel as it could damage Mercure name, every time we were given different prices at the shops for cigarettes, souvenirs, (Papyrus shop assistant even follow my friend asking for 5 euros) ,for this reasons we were put off and we stop buying things in the shops. I would recommend you to ask the shops to have fixed price to avoid future customer disappointments. Anyway, overall it was nice experience and we will recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando O., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

George S. Couples - 15/11/2018 AccorHotels certified review

Good as usual , I had after a difficult and complicated attempt for payment my favorite room I asked for. Except few incidents during my stay, the staff attitude was in general friendly. I did not like on the last 2 days the idea of deserting the beach bar and move all related services to the pool bar !

Our hotel has responded to the review
Our hotel has responded to the review

Dear George S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Arvindra K. S. Couples - 01/11/2018 AccorHotels certified review
« A bad example for a 4 star resort »

Mercure Hurghada is situated at one of the best place along the Red Sea coast lines... It was my 1st year wedding anniversary trip and I have notified them early. Lets start with the room. I had to call them the 3rd day to let them know that no one has replaced new shampoos and shower gels. On the 27th evening, a staff came over and passed a cake in regards to my anniversary notice. That cake turned out to be just another cheap pastry made extra and it wasnt even in good condition.Next goes to the Azur Bar, the moment you step in, you get this sour puke like stench which i dont know what is the source. Adding to that, the coffee dispensers(even the poolside bars) are disgusting as it seems like it has never been cleaned for months. The beers served here tasted like piss. Alcohol seems like the cheapest range they could find just to tick off the box that alcohol is served.Next, Dar El Andalus(main restaurant). The food quality is attrocious. The grilled fish was repeated almost everyday of my stay at Mercure. The desserts looks fancy and plenty but it just mere cheap pastries with sugar. On my last night, it was Italian night. The Pizza was uncooked and tasted like plastic that i threw away after the first bite. Last but not least, the moment i was checking out, i was handed a payment amount of 7490.98EGP. Lucky thing I paid attention, as I knew that I booked with my accorhotels points and only owed 5USD roughly. When I enquired, the staff didnt even know and asked whether I booked through booking.com. Then later on,he checked and reverted the amount keyed in my CC and said the hotel will take care of the 5USD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arvindra K., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Yana Friends - 01/11/2018 AccorHotels certified review

Very nice hotel with perfect organization. Gentle, good skilled stuff, tasty, various food, friendly atmosphere everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivanna K., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Nody Friends - 31/10/2018 AccorHotels certified review
« Very good »

It was very good vacation but the food was not so good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nody E., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Usama H. Families - 26/10/2018 AccorHotels certified review
« Excellent service and amazing Hotel »

The room has an amazing view, very clean. The food is excellent! The staff is fantastic! The Reception staff are very helpful and friendly. Above all the GM Mr. Karim is very helpful he is available all the time for Mercure guests to make sure every guest having a great time . I traveled to several countries but Mercure hotel service is the best ! ⭐️⭐️⭐️⭐️⭐️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Usama H., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Ian C. Friends - 09/10/2018 AccorHotels certified review
« Enjoyable holiday, friendly and efficient staff, well run hotel. »

As repeat customers many times the overall experience was excellent in all areas even though the mail pool was closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian C., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Anthony R. Couples - 24/09/2018 AccorHotels certified review
« more good than bad »

this hotel has the potential to be realy good but first it need better supervision of staff in some areas, IE beach 3 men employed to clean beach beds and tables around sun shades, yes they have a cloth for wiping but in 14 days never EVER saws a table or bed wiped, beach men had rakes but just wandered round dragging it behind them never saw paper, cigarette ends, straws picked up EVER,, room, garden restaurant staff excellent , had to change rooms for dirty water from hot tap but new room just the same so had cold showers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear anthony R., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mohamed S. Families - 18/09/2018 AccorHotels certified review
« Good sandy beach »

The hotel is good overall rooms are clean and satisfactory Just the main pool is not working which is not good The food is ok but sometimes items finish and not refilled in the buffet and this force the guests to take more than they can consume just in case it finished, the animation team need some improvement for the night show time the receptionist (Hazem) i met was very helpful and welcoming but when he left and I asked help from his colleagues they seemed not caring Mr Tayar the one who is managing guest requests and quality is very active and responsive person who provide help and support even when not asked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

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