Hotel - Mercure Hurghada Hotel
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Mercure Hotel

Mercure Hurghada Hotel

Safaga road km 12 
  HURGHADA
EGYPT

3,463 reviews
TripAdvisor Rating Based on 3,463 reviews
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From 53.20 USD Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • HURGHADA INTL APT
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • Early Check-in
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Clay tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports
    • Boat excursions (Paying)
    • Glass bottom boat (Paying)
    • Parasailing (Paying)
    • Private beach (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Boules/petanque
    • Football
    • Horse riding (Paying)
    • Squash court (Paying)
    • Table tennis (Paying)
    • Volley ball facilities (Paying)

Catering

  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Meticulously designed for relaxation and comfort, each of the 312 rooms offer breathtaking views and facilities to meet with your requirements and adapt to your personality

  • 469 rooms
  • 120 connecting rooms
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,566 reviews

Our guest reviews for Mercure Hurghada Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,463 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Osama N. Families - 10/07/2017
« another happy stay in mercure Hurghada »

Mercure Hurghada is my regular destination During my stay in Hurghada . Staff . Food . Animation . Scenery . Location . All the best

AccorHotels certified review
Mohamed A. Families - 06/07/2017
« the stuff the location the food every thing is perfect excellent stay  »

every thing is amazing

AccorHotels certified review
Mary M. Families - 28/06/2017
« Good hospitality »

Was good

AccorHotels certified review
Mohamed M. A. Business - 29/05/2017
« Sales »

As ordinary new stay in mercure hurghada ......all things is good except internet All people starting from house keeping , resturant and front office is very good

AccorHotels certified review
Ian R. Business - 28/05/2017

I suggest that WIFI is extended to all rooms and that as in other Accor hotels one is able to make tea or coffee when you wake in your room and not walk to reception as would be good to sit on bacomy and have this in the morning

AccorHotels certified review
Abdalrahman M. Friends - 24/05/2017
« Nice experience  »

Since it's my second time time in mercure I was delighted that I found it still keep same standard as last time I was there , the staff are very friendly and helpful , and for the 2nd time , I checked in soon I arrived there and didn't have to wait , the all inclusive package is good and covered almost every thing , the food is average but still good for all inclusive hotel , I liked the hotel have multinational guests , will back again for sure .

AccorHotels certified review
Colin H. Friends - 15/05/2017
« Couldn't fail to enjoy an efficient and friendly service from dedicated staff who have been well organised »

Came for the windsurfing with Harry Nass as I have before at Dahab but the Mercure Hotel is way above those especially for flavour in the food. I particularly enjoyed all the soups and mains especially the Egyptian themed evenings. The gardens are constantly attended and the additional pools are fantastic and in a peaceful environment. The additional work for the staff to provide the gala bbq was also appreciated

AccorHotels certified review
Alex I. Families - 12/05/2017
« Extremely Satisfied »

From the moment My wife and I arrived to the hotel, everyone greeted us with a smile and were very professional and the check in was quick and pleasant.

AccorHotels certified review
Anonymous Couples - 07/05/2017

We had such a lovely holiday at Mercure. So chilled and relaxed. The best thing that stood out the most to us which absolutely made our holiday was the staff. They are amazing. They go out their way everyday to make your holiday so special. Most of all for us was a great guy called Medhat, he definitely is a great asset to the hotel, what a lovely man. We will definitely be returning.

AccorHotels certified review
Anonymous Families - 24/04/2017

Great stay. But the non heated pools were a major turn off

TripAdvisor certified review
Family - 21/04/2017
« Food and beverage »

Extremely bad food for the all inclusive buffet. We have reported to the management in the first day and nothing changed along the 4 days stay.they were cutting the hotdog piece into 2 longitudinal!! Very poor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 533kamele, Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta EL DESSOUKY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

AccorHotels certified review
Anonymous Friends - 20/04/2017

super and friendly staff, super atmosphere, tasty food, super animators, barmen, waiters , receptionists, security, and especially Georgian boy (animator) Roma <3 . love you people and will miss you, we will come back . best regards Ana Japaridze and Elene katsiashvili

AccorHotels certified review
Anonymous Friends - 18/04/2017

I`d like to thank all your great staff for making my vacation so pleasant! Frankly speaking, me and my friends were a little bit hasitating because of 4 stars rate when we chose Mercure, but Mercuse really deserved all good reviews on the Tripadvisor! We enjoyed beach, sea, tasty cousine and friendly staff.

AccorHotels certified review
Anonymous Couples - 16/04/2017

The room was clean and confortable. The services were very limited. I expected to be more luxurious, like in the other mercures

AccorHotels certified review
Anonymous Couples - 15/04/2017

I clicked ‘arrival before 3’ on my on-line check in and msg'd that I was leaving Luxor at 10:30 so about 2:30 for arrival. Reception said they had expected us at 10:30 - this would have meant asking for an early check-in! Mrs Fizia stood by the fast check-in board at reception but eventually had to move to join the normal queue since no-one came to that point. I think we got an upgrade due our platinum status, but it wasn't mentioned if we did. Got the complimentary drink. Given a choice of ground or upper room. We are 70 - no one mentioned there were no lifts when we said Up! Room was clean and modern. Cakes and fruit arrived later, as did 2nd dressing gown and slippers We had a burger or two at the pool bar and looked for the 'cakes' - The Azure Bar had ONE cake - large and cut into slices, but that was it. The Ultra bar had a much better selection, but when Mrs Fizia went in, she was informed she had the wrong colour of band - she needed a RED one We had no idea there was a Red Band - There is nothing on the Accor site about it that I can see and we were not informed of the option of upgrading if there is one. So how do you know what you are getting??? We then had a look at the Asian restaurant, but not wanting to be embarrassed again, we didn't go in, in case we needed Red again. There is NOTHING in the room info card to say Red band is needed for the Ultra bar or anywhere else. We were informed that Wifi was only available around reception. The room info leaflet states:- Enjoy Free Wi-Fi at the lobby area AND YOUR ROOM..... This survey does not accept, so far, attachments, else I would send images of the relevant texts about the bar & Wifi We were only staying about 8 hrs since we checked out at midnight, but paid the full rate for the room without complaint. It was our intention, once we had eaten just to have a snooze until departure, but we decided to miss dinner since only the Asian offered what we liked. I must praise ‘Victoria’ in reception. We had followed the ‘Bank’ signs to get some ‘small’ but ended up outside at two ATM’s, neither of which seemed to give change. There is no ‘Bank’ such. When we asked Victoria she took my 200LE and went for change. I didn’t realise that meant running round the various shops to get it. She was running back and I was saying ‘No running’ (marble can be dangerous) Full marks for her customer service. She did also offer us a breakfast box when she found out when we were leaving, but with the uncertainty of getting it into the airport, we declined. We are doing the same trip again in August, but will give the Sofitel a miss that time.

AccorHotels certified review
Anonymous Friends - 09/04/2017

Nice place, good beach, very polite and professional staff. I liked animation team especially. They are really gifted in dancing and sport. I'd like to visit you again!

AccorHotels certified review
Anonymous Couples - 02/04/2017

Very good

AccorHotels certified review
Anonymous Friends - 02/04/2017

always mercure is very excellent and only one thing i have a comment ........internet

TripAdvisor certified review
Couples - 27/03/2017
« Another great holiday »

All the staff at the Mercure Hurghada go out of their way to make you feel very welcome. We had an excellent spacious room with sea view, pool view and garden view. The food was good with the excellent waiters looking after us so well. The beach is superb and always kept very clean - you cannot fault the location. The hotel was very busy but that's to be expected as it's such a great hotel. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BWVisitor , Thank you very much for choosing Mercure Hurghada for your recent stay in Egypt and for recommending us to Tripadvisor’s readers and to our future clients. I am extremely delighted to know that you have admired our multiple services and facilities, the rooms, the food ,the beach as well as the welcoming of our staff. Mercure team is waiting for you for another amazing holiday. Atta EL DESSOUKY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

AccorHotels certified review
Anonymous Families - 16/03/2017

Your personal are not very smiling. They don't have a lot of atention. They focus themself on Old people and Ukranian people. The activities are not very interesting The food quality is less good than last year

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