Hotel - Mercure Hurghada Hotel
Mercure Hotel Mercure Hotel

Mercure Hurghada Hotel

4.5/5 4,983 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Wheelchair access
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HURGHADA INTL APT
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Clay tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports
    • Boat excursions (Paying)
    • Glass bottom boat (Paying)
    • Parasailing (Paying)
    • Private beach (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Boules/petanque
    • Football
    • Horse riding (Paying)
    • Squash court (Paying)
    • Table tennis (Paying)
    • Volley ball facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Meticulously designed for relaxation and comfort, each of the 312 rooms offer breathtaking views and facilities to meet with your requirements and adapt to your personality

  • 469 rooms
  • 120 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • TV room service ordering
    • Satellite/cable colour TV
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,937 reviews

Our guest reviews for Mercure Hurghada Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,983 reviews
aranci2017 Couples - 20/03/2019 TripAdvisor review
« The Best Hotel We have ever been in Hurgada »

We always prefer Mercure Hotels on our trips.The Mercure in Hurgada didn't dissapoint us.It is organized very well.We thank all the staff.The food was good enough.Room was clean and comfort.The houskeeper of our room no;2214 was perfect.The animation team was very good.We enjoyed their shows a lot.Thanks to;Masha,Lisa,Georgina,Marian,İbrahim,Romeo and all other staff.Thanks to front desk staff Ahmed.We enjoyed our stay and are planning to visit next year again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear aranci2017, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Célia C. Friends - 12/03/2019 AccorHotels certified review
« Food Issues »

Although the ambiance was very good, i am seriously disappointed with the quality of the food served in Mercure Hurghada. Quality doesn't match 4 stars hotel in any way and i've been reading the same complains online since, at least, 2017. This is a seriously management problem or lack of it! How is this possible? People complaining for years which replies from management were received shortly after but everything remains the same?! My friend got a bad stomach bug in the last day of our stay! The only dinners that were kind of acceptable were on Monday and Friday night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celia C., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Nicky W. Solo - 10/03/2019 AccorHotels certified review
« Beautiful hotel with excellent facilities »

My short stay at Mercure Hurghada was positive throughout. I was greeted with friendliness by reception, my room in the hotel was fantastic and I loved the set up of the hotel. The pools and the beach were spotlessly clean, the restaurant had a great variety and choice of food and the extra activities available, e.g. massage at the spa by Heba were brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola W., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Brian S. Couples - 06/03/2019 AccorHotels certified review
« Good food, good swimming, good atmosphere »

We enjoyed the overall hotel layout. The beach had good choices of sun lounger. The over selling of massages and grooming was disappointing. We are older travelers and this should be accounted for. The entertainment while enthusiastic lacked an experienced professional presenter. The Mic announcing was very difficult to understand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Adrian P. Friends - 02/03/2019 AccorHotels certified review
« mr »

the best stay at this hotel yet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian p., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mahmoud F. Business - 26/02/2019 AccorHotels certified review
« Manager »

Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahmoud f., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Sandra S. Friends - 21/02/2019 AccorHotels certified review
« K.S (Wakefield England »

Very good plus welcoming from all the staff all around the hotel we would like to thank you all for our stay some of your staff stand out Madat Italian Asian restaurant Mohamed Fraser in pool bar .Mohamed at the cocktail bar on beach Main restaurant waiters Plus Ola Animation team Felix Abdal Jimmy Amy Georgina

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

T. B. Families - 18/02/2019 AccorHotels certified review
« Fantastic customer service »

Thoroughly enjoyed our second stay at this hotel, the staff are so helpful and friendly particularly the waiting staff. we have to make special mention to (El)Hussain, Mohammad in the main restaurant and also Mohammad in the snack bar who were exeptionally happy and helpful. We also enjoyed the attention of the animation team again I have to make special mention to Jimmi, he is awesome also, Georgina, Mado, Felix, and Amy. The hotel was, as last time, spotlessly clean and the food varied and plentiful. We visited the Italian restaurant and Asian restaurant as part of a large family group and both experiences were fantastic. We will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. T., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Volodymyr S. Families - 11/02/2019 AccorHotels certified review

Everything is ok. It was a very pleasant and comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый VOLODYMYR S., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mr C. C. Couples - 07/02/2019 AccorHotels certified review
« Excellent room everything we wanted »

excellent staff three people stood out both these cleaners mr mohamed fahmy and khaled elsayed were excellent workers and a credit to housekeeping no prompting they just got on with the job and did it perfect indeed faultless .and the the third one of the staff is angela customer relations who helped us over and over, thanks to her

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin c., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Jovita Friends - 04/02/2019 AccorHotels certified review
« Mrs. »

Thank you for your nice attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jovita D., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Fiona D. Solo - 31/01/2019 AccorHotels certified review
« Great place and staff but food could be improved and more European variety of food »

Relaxing with friendly people

Kateryna Friends - 27/01/2019 AccorHotels certified review
« We liked staying at your hotel very much »

We liked all the services provided by the hotel, but we would like you to divide the terrace of the main restaurant into non-smoking area (with better view) and smoking area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katreryna B., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

This W. E. S. I. E. T. H. ,. T. A. T. T. Families - 19/01/2019 AccorHotels certified review
« Excellent t. »

Amazing hotel t.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed G., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our t.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mr S. Couples - 05/01/2019 AccorHotels certified review
« Satisfactory »

Wifi needs to be improved across the whole comllex to ensure there is coverage all over resort this is major part of every day life now a days and its the first time we have had no wifi apart from the reception area,rooms coukd definately do with an upgrade and also room had a no hot water in the shower 1107 ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

J. K. Families - 21/12/2018 AccorHotels certified review
« Mrs K. »

The hotel facilities were excellent have nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. J., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Janette M. Couples - 19/12/2018 AccorHotels certified review
« First class ! »

Friendly and personal service, nothing too much trouble. Lovely room - good views etc. Lovely to come back to a hotel after a few years and still find the same faces - Abdullah, Hussein, Jimmie, etc. Angela and Mr Tayar so helpful and the engineer who tried to fix the ghost that suddenly appeared in our air conditioning unit !! We will be returning next year Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janette M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Mohamed S. Business - 30/11/2018 AccorHotels certified review
« mohamed s. »

excellent comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed s., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Elena Couples - 30/11/2018 AccorHotels certified review
« Comforting, warming »

Food is good, housekeeping is nice. Special thanks to Houda for meeting our “wants” about room. Safety box’s battery has gone, couldn’t open it - had to wait 3 hours for staff to come. After three phone calls and two visits to reception. Please, try to react faster. Melon was almost not sweet - just like a grass. Ultra bar guys are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Elena K., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

S. Solo - 29/11/2018 AccorHotels certified review
« Relaxing »

It was very busy for the first few nights but expectedly so, the hotel is fantastic, the facilities great and the people were so welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad S., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

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