Hotel - Mercure Strasbourg Centre Petite France hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Petite France hotel

4.0/5 731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week OPEN FROM 12 AM TO 10 PM
    • Opening hours : Week-end CLOSE THE SUNDAY

Business services

  • Self service business centre
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Hotel location

Our rooms

All rooms in the Mercure Strasbourg Centre Petite France are totally renovated, air-conditioned and soundproofed with a modern and practical design. For more space, comfort and services included, choose one of our Privilege rooms.

  • 63 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 8 family rooms
  • 3 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.5/5 AccorHotels Rating 1,580 reviews

Our guest reviews for Mercure Strasbourg Centre Petite France hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 731 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sebastien Business - 28/06/2018 AccorHotels certified review
« Nickel »

Cosy

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre Petite France. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. François GARCHER, Directeur

Anthony Business - 13/06/2018 AccorHotels certified review
« Great staffs and services. »

Great staffs. Very friendly and helpful. Facility well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François GARCHER, Manager

Y.e. Solo - 24/05/2018 AccorHotels certified review
« Great experience overall despite not so great start at check-in »

Location was perfect, near train station and within walking distance to most POI. I arrived before 12 noon and was allowed early check-in so that was good. As I was a platinum member, I was hoping to get a complimentary room upgrade but it wasn't available despite the hotel not being full (I checked the website for room availability!). Also I had to ask for the free drink voucher, it wasn't offered. These are the only 2 gripes I had throughout my stay. The room was clean but had a stale smell when I first got in. I opened the balcony window and that went away after a while, so no big deal. The complimentary coffee machine at the lobby was handy and appreciated. My subsequent interactions with the staff at the reception (different from the guy who checked me in) were very pleasant, especially Lorraine. She was very helpful in finding more information regarding the SNFC strikes and answering questions I had. My previous experiences of French hospitality (in Paris, Lille and Nice) weren't great as I get the impression that the receptionists were a bit snobbish and unfriendly. However, this trip to Strasbourg changed my view and I would be more than happy to recommend your hotel to my friends. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Petite France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François GARCHER, Manager

Gill Couples - 24/05/2018 AccorHotels certified review
« Great hotel - great location »

We couldn't fault the hotel - room and bathroom really clean, really helpful friendly reception staff. Very efficient air-conditioning, windows opened for fresh air, fridge really useful since I need to have lactose free milk (bought from Carrefour City on advice of reception staff who replied promptly to me email enquiry)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the front desk, we have a list available with all allergens in breakfast food; sorry for not mentioning it before. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François GARCHER, Manager

Bardd C. Solo - 01/05/2018 AccorHotels certified review
« Very comfortable hotel, nicely refurbished »

I have stayed here before, as it is so convenient for the station and for the city. The rooms had been modernised since my last stay, and I was really impressed with the qua;;ity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, François GARCHER, Manager

Anonymous Business - 21/04/2018 AccorHotels certified review

Perfect location to visit the centre of Strasbourg. Very friendly staff. Comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. It's always a pleasure to welcome you! Sincerely, François GARCHER, Manager

Ds Families - 01/04/2018 AccorHotels certified review
« Best staff service »

Best service, nice, clean n modern room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S. , Thank you for taking the time to share your feedback. Feedbacks are important for us us to improve our quality of services. We hope to welcome you back to our hotel very soon! Sincerely, François GARCHER, Manager

Elisabeth K. Business - 19/03/2018 AccorHotels certified review
« Excellent from every point of view »

Very friendly atmosphere and promptness to resolve any minor issues that the guests may have. It is one of the rare occasions that one feels to be part of a family and not just staying in a hotel !

Matt Families - 12/03/2018 AccorHotels certified review
« Good location, rooms a bit small »

Overall an acceptable stay, although not exemplary and not quite what I would have expected from a Mercure-branded hotel.

Jens Friends - 07/03/2018 AccorHotels certified review
« Small rooms »

All in all a good stay. Rooms are a bit on the small side, but location is good. You can walk to all major attractions. The train and tram station is 5min by foot away.

Solo travel - 18/01/2018 TripAdvisor review
« Cosy modern hotel in the city centre »

I really enjoyed stay in the hotel, the staff were very nice during checkin and checkout...they let me in to my room at 1pm which was great. The room (not very big but I had no problem with that) had soundproof door and window so the sleep was very fine. And the breakfast was wow...such a choice of everything you can imagine! Great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JanPokornyCzech, Thank you for the great review following your stay in Mercure Strasbourg Centre Petite France! We are really glad that you enjoyed all aspects of your stay and appreciate the early check-in possibility. We hope welcoming you again very soon, Kind regards, François GARCHER, Manager

Luis Couples - 15/01/2018 AccorHotels certified review
« Good but improvable »

Good location but the staff could know more languages than just French. Also it was a mouse during breakfast and the staff didn't take care of it because they were afraid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Petite France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François GARCHER, Manager

Anonymous Couples - 14/01/2018 AccorHotels certified review

Excellent location. Very helpful reception. We were recommended a very nice restaurant.

Stephan Couples - 06/01/2018 AccorHotels certified review
« Disappointing »

The luxury room isn’t luxury. Old decoration needs refresh. Advertises iPad connection but the connection was for an iPad 2. For the same price in London i get a much better room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Petite France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François GARCHER, Directeur

Inna Couples - 04/01/2018 AccorHotels certified review
« Perfect location and reasonable price »

The stay was very good overall, thank you! There are only couple of comments: would be better if the cups for tea were not plastic. Please as well add separate shampoo and conditioner aside of bath cabin, it would be much more convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, François GARCHER, Directeur

Anonymous Solo - 03/01/2018 AccorHotels certified review
« Cute, Accommodating, Quiet »

Very enjoyable front desk personnel. Clean and bright. I was allowed to check in hoirs early, which was a godsend after my flight. My room was on ground level, and I agreed to this. It was a tight squeeze getting to my room with my suitcase, but it was manageable. Very small bathroom, but this was expected. Literally around the bnlock from the metro and there were several little markets nearby. Recommend and will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François Garcher, Manager

Jacqui Families - 01/01/2018 AccorHotels certified review
« Terrific! »

We had a fantastic experience staying here. All of the staff were friendly and helpful. We were travelling with our dog, which was also no problem. The room was very comfortable and clean. Well located. Breakfast was excellent. I can not fault this hotel and would highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François Garcher, Manager

Kharro Friends - 18/12/2017 AccorHotels certified review
« Well situated hotel with modern decor but very small rooms »

Convenient, good service, quiet and with a nice breakfast buffet. However, our room was very small. Difficult to move around and we are normal sized women. Easy access to both the central station and the city centre. Would stay here again but would ask for / book a bigger room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROLINA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François Garcher, General Manager

Jknyc Solo - 14/12/2017 AccorHotels certified review
« Convenient and Clean »

Room was clean and good size. Location was equally convenient to train station and historic area. Good work space and electric outlets for business travelers. Did not care for decor and lobby and thought room was overpriced but probably comparable to other hotels in Strasbourg during Xmas season. Staff was pleasant but I was taken aback when I called to ask for a robe and they claimed my room did not qualify and am a member. Would stay again for convenience but not my first choice. Did not have any meals at the hotel since I arrived late and left early.but there are places to eat in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JODY K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François Garcher, Manager

Victor Couples - 12/12/2017 AccorHotels certified review
« Tight but cozy and very convenient »

We chose this hotel for an overnight stay bridging our tour of Alsace with the next day departure via TGV to Paris. We chose well. A short walk to the station, a short walk to Hertz, an equally short walk to the center of the historical town and a bunch of good places to eat around. Helpful staff. Quiet room, in spite of the hotel being located at the cross roads of so many transportation and walk-through streets. As with many hotels in France, the room was tight, and so was the shower, but clearly a gem for a one night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICTOR N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Petite France. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François Garcher, Manager

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