Mercure Bordeaux Château Chartrons Hotel 4 stars

TripAdvisor rating 3.5/5 1,028 reviews
Mercure Bordeaux Château Chartrons Hotel
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Hotel extras

  • Meeting rooms with natural light

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 4 for the city center stops in front of hotel - 10-min walk to tram stop for lines B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • Cardio training room

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300
bordeaux
france

Tel: +33556431500

Fax: (+33)5/56691521

Contact email

Check-in from 12h00

Check out up to 12h00

  • PLACE GAMBETTA :   4 JOURNU-AUBER

  • GARE ST JEAN :   C GRAND PARC

  • PLACE DES QUINCONCES :   B COURS DU MEDOC

  • By plane

    BORDEAUX MERIGNAC At 19km / 11.81 miles

  • By car

    BORDEAUX CENTRE At 5km / 3.13 miles

  • By train

    BORDEAUX ST JEAN At 5km / 3.13 miles

GPS :44.859339, -0.569155

Our accommodations

Whether on a business trip or a weekend away, choose from our comfortable and sophisticated Standard, Superior, Privilege or Suite rooms. Families: enjoy our connecting rooms at a special rate!

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side, Courtyard side, Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side, Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 king-size bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side, Courtyard side, Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

CHAIS SAINT LOUIS

Type of cuisine: French

Our restaurant Le Chais Saint Louis is open daily from midday to 2pm and from 7pm to 10pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Open daily from 6am to midnight.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,877 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,028 reviews

Standard

Customer review rating 4.1/5

Pierre Business - 07/11/2019 Confirmed reviews AccorHotels

Quite OK

Service and Facilities

TripAdvisor rating 3.5/5

vntnghk Couples - 02/11/2019 TripAdvisor review

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. We have at the front office tooth brush and shaving kit. It is not normal that you had this answer Sincerely Sophie ROBERT

Good choice!

Customer review rating 4.1/5

Mary E. G. Couples - 20/10/2019 Confirmed reviews AccorHotels

Usually choose Mercure hotels when traveling in Europe. This was an interesting hotel in the old area of Bordeaux near the river, chosen as the night before taking a river cruise, Picturesque, not as modern as some where we have visited., but comfortable. Usual pleasant helpful staff.

An hotel that needs some refreshing

Customer review rating 4.1/5

Anonymous Business - 14/10/2019 Confirmed reviews AccorHotels

The checkin and checkout was quite expeditie (I even wasn't asked if everything went well). The room need some refresh : 3 holes in the wallpaper with one of more than 20cm, kettle partially broken, ... Signage within the hotel to find your room confusing. As an AccordHotel Silver member, I wasn't offered a free drink at arrival.

Service poor

Customer review rating 4.1/5

Anns Couples - 13/10/2019 Confirmed reviews AccorHotels

Coffee machines and toaster not functioning well during breakfast service. Already setting dinner places during breakfast. Bar unattended for early evening drinks so went elsewhere. Hand bag whisked away by staff while we were getting breakfast. Drafty unheated dining area for dinner. Would have appreciated more compendium details relating to transport options into centre of city.

Great hotel and very helpful professional staff.

Customer review rating 4.1/5

Preeti Families - 07/10/2019 Confirmed reviews AccorHotels

We stayed at the hotel for 3 nights and the staff at reception was very helpful. They answered all our questions with extreme patience. The room was spacious and comfortable. Only point I can say that is that the AC was not great. Luckily the weather was not too hot during our stay, but its definitely something that can become and issue if its too hot.

WiFi out for 25% of my stay

Customer review rating 4.1/5

William M. Business - 06/10/2019 Confirmed reviews AccorHotels

Fairly horrible actually sorry to say the wallpaper was peeling off the walls the Internet wasn’t working and the location of the hotel is far from the desirable parts of Bordeaux. The staff was helpful However

Convenient and comfortable.

Customer review rating 4.1/5

Whl Couples - 02/10/2019 Confirmed reviews AccorHotels

Convenient location, comfortable room and excellent breakfast.

Comfortable room, far from center

Customer review rating 4.1/5

Yael B. Friends - 21/09/2019 Confirmed reviews AccorHotels

We stayed in a privilege room. Not beautiful, but very spacious and comfortable, with a coffee machine and free minibar (soft drinks only). Breakfast was terrible. Not rich, only one type of cheese (in France, really?), jam jars were empty, 2 of 3 coffee machines not working, no pastries, scrambled eggs not fully cooked... really terrible. We complained at check-out and they gave us 50% discount on breakfast. The hotel is located about 30-40 minutes fast walk from the town center, 6-7 stations by bus. The bus station is right under the hotel, but it is still not very comfortable to stay so far from the center.

it was a nice hotel and the hotel staff were brilliant

Customer review rating 4.1/5

Darren M. Business - 09/09/2019 Confirmed reviews AccorHotels

The hotel is in a great location however with the building work taking place and no notification as to when and how long is not good customer service, and also a few more items in your gym would be beneficial

Customer review rating 4.1/5

J Couples - 01/09/2019 Confirmed reviews AccorHotels

The locality is peaceful and safe but the hotel's location is a bit far from the city centre and from tram stops. A family or someone with luggage would need a taxi. The staff were friendly and very helpful. The atmosphere in the bar and common spaces was lovely and the entire hotel was very clean. Our room was spacious with a couch and a desk, and it was nice to have a Nespresso machine. The housekeepers did an excellent job each day. It was a shame that the TV in our room couldn't connect to the hotel's WiFi network; it would have given us more entertainment options. The bar had a lovely ambience and the multilingual staff were excellent. We did't stay for breakfast though; it was particularly expensive.

As expected, good place in bordeaux, good value, great breakfast

Customer review rating 4.1/5

Ashley O. Business - 14/08/2019 Confirmed reviews AccorHotels

All good No bads

Great place for visiting Bordeaux

Customer review rating 4.1/5

Jennifer Couples - 08/08/2019 Confirmed reviews AccorHotels

Really enjoyed everything about the hotel.

Comfy bed and good location

Customer review rating 4.1/5

Anonymous Couples - 20/07/2019 Confirmed reviews AccorHotels

Overall our 3-night stay was ok but moslty because the bed was comfortable and we were able to get some sleep. The hotel is well located and we managed to walk/bike downtown. However, we were extremely disappointed by what we saw advertised on several sites as a smoke-free property when actually several of the main shared areas smelled like cigarette - including the fitness room where it was unbearable. The hotel was also advertised as having full laundry but this was misleading since they didn't have a laundry room for guests on site - you had to send your clothes for cleaning and the price was ridiculously high. I enjoyed Bordeaux but next time we visit we may opt for an Airbnb or different hotel.

worst hotel I ever stayed at

Customer review rating 4.1/5

Alice Families - 11/07/2019 Confirmed reviews AccorHotels

Charged for milk for a baby which is ridiculous. Room left open for an entire day by cleaning staff! All our valuables inside with door wide open. Dead pigeon in fountain of courtyard. Room fridge filthy Air conditioning inadequate for heat

Dear LEO D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures with the teams to address the problem. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Damien BOUCHARD Front Office Manager

A fine base for visiting the trendy Chartrons neighbourhood north of the centre

Customer review rating 4.1/5

Paul Couples - 07/07/2019 Confirmed reviews AccorHotels

Friendly welcome. The room itself was a good size and well furnished, if a bit tired looking and with carpet (would be better refitted with parquet). The building feels very 1980s. The air conditioning didn't work but the staff moved us to another room. I would have liked to be able to open the window but all were locked. It's a fairly long walk down to the C tram in hot weather. For one night it was fine.

not a 4 stars

Customer review rating 4.1/5

Anonymous Couples - 27/06/2019 Confirmed reviews AccorHotels

Room standard, poor service.

Very smart and modern hotel with spacious, clean room and friendly staff

Customer review rating 4.1/5

Pauline L. Friends - 14/05/2019 Confirmed reviews AccorHotels

Impressive large entrance, reception, bar and restaurant. The staff were very friendly and helpful. Our Privilege room was very large clean and quiet and we especially liked having the door to close off the sleeping area from the bathroom and toilet. Overall our stay was very good and the location was perfect for us.

Mr

Customer review rating 4.1/5

A R. M. Families - 23/04/2019 Confirmed reviews AccorHotels

Very pleasant. Staff were very helpful and we would highly recommend your Hotel to our Friends.

Pleasant and comfortable

Customer review rating 4.1/5

R. Solo - 15/04/2019 Confirmed reviews AccorHotels

The room 355 was spacious and had many amenities. Although the hotel is not walking distance from the city centre it has good connection to trams. There is a shopping centre 10min away and another 15min away is the Riverwalk. I had a restful night which I am thankful of

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