Mercure Bordeaux Château Chartrons Hotel 4 stars

TripAdvisor rating 3.5/5 1,008 reviews
Mercure Bordeaux Château Chartrons Hotel
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Hotel extras

  • Meeting rooms with natural light

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 4 for the city center stops in front of hotel - 10-min walk to tram stop for lines B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • Cardio training room

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300
bordeaux
france

Tel: +33556431500

Fax: (+33)5/56691521

Contact email

Check-in from 12h00

Check out up to 12h00

  • PLACE GAMBETTA :   4 JOURNU-AUBER

  • GARE ST JEAN :   C GRAND PARC

  • PLACE DES QUINCONCES :   B COURS DU MEDOC

  • By plane

    BORDEAUX MERIGNAC At 19km / 11.81 miles

  • By car

    BORDEAUX CENTRE At 5km / 3.13 miles

  • By train

    BORDEAUX ST JEAN At 5km / 3.13 miles

GPS :44.859339, -0.569155

Our accommodations

Whether on a business trip or a weekend away, choose from our comfortable and sophisticated Standard, Superior, Privilege or Suite rooms. Families: enjoy our connecting rooms at a special rate!

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 king-size bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

CHAIS SAINT LOUIS

Type of cuisine: French

Our restaurant Le Chais Saint Louis is open daily from midday to 2pm and from 7pm to 10pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Open daily from 6am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,770 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,008 reviews

it was a nice hotel and the hotel staff were brilliant

Customer review rating 4.1/5

Darren M. Business - 09/09/2019 AccorHotels review

The hotel is in a great location however with the building work taking place and no notification as to when and how long is not good customer service, and also a few more items in your gym would be beneficial

Customer review rating 4.1/5

J Couples - 01/09/2019 AccorHotels review

The locality is peaceful and safe but the hotel's location is a bit far from the city centre and from tram stops. A family or someone with luggage would need a taxi. The staff were friendly and very helpful. The atmosphere in the bar and common spaces was lovely and the entire hotel was very clean. Our room was spacious with a couch and a desk, and it was nice to have a Nespresso machine. The housekeepers did an excellent job each day. It was a shame that the TV in our room couldn't connect to the hotel's WiFi network; it would have given us more entertainment options. The bar had a lovely ambience and the multilingual staff were excellent. We did't stay for breakfast though; it was particularly expensive.

As expected, good place in bordeaux, good value, great breakfast

Customer review rating 4.1/5

Ashley O. Business - 14/08/2019 AccorHotels review

All good No bads

Great place for visiting Bordeaux

Customer review rating 4.1/5

Jennifer Couples - 08/08/2019 AccorHotels review

Really enjoyed everything about the hotel.

Comfy bed and good location

Customer review rating 4.1/5

Anonymous Couples - 20/07/2019 AccorHotels review

Overall our 3-night stay was ok but moslty because the bed was comfortable and we were able to get some sleep. The hotel is well located and we managed to walk/bike downtown. However, we were extremely disappointed by what we saw advertised on several sites as a smoke-free property when actually several of the main shared areas smelled like cigarette - including the fitness room where it was unbearable. The hotel was also advertised as having full laundry but this was misleading since they didn't have a laundry room for guests on site - you had to send your clothes for cleaning and the price was ridiculously high. I enjoyed Bordeaux but next time we visit we may opt for an Airbnb or different hotel.

worst hotel I ever stayed at

Customer review rating 4.1/5

Alice Families - 11/07/2019 AccorHotels review

Charged for milk for a baby which is ridiculous. Room left open for an entire day by cleaning staff! All our valuables inside with door wide open. Dead pigeon in fountain of courtyard. Room fridge filthy Air conditioning inadequate for heat

Dear LEO D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures with the teams to address the problem. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Damien BOUCHARD Front Office Manager

A fine base for visiting the trendy Chartrons neighbourhood north of the centre

Customer review rating 4.1/5

Paul Couples - 07/07/2019 AccorHotels review

Friendly welcome. The room itself was a good size and well furnished, if a bit tired looking and with carpet (would be better refitted with parquet). The building feels very 1980s. The air conditioning didn't work but the staff moved us to another room. I would have liked to be able to open the window but all were locked. It's a fairly long walk down to the C tram in hot weather. For one night it was fine.

not a 4 stars

Customer review rating 4.1/5

Anonymous Couples - 27/06/2019 AccorHotels review

Room standard, poor service.

Very smart and modern hotel with spacious, clean room and friendly staff

Customer review rating 4.1/5

Pauline L. Friends - 14/05/2019 AccorHotels review

Impressive large entrance, reception, bar and restaurant. The staff were very friendly and helpful. Our Privilege room was very large clean and quiet and we especially liked having the door to close off the sleeping area from the bathroom and toilet. Overall our stay was very good and the location was perfect for us.

Mr

Customer review rating 4.1/5

A R. M. Families - 23/04/2019 AccorHotels review

Very pleasant. Staff were very helpful and we would highly recommend your Hotel to our Friends.

Pleasant and comfortable

Customer review rating 4.1/5

R. Solo - 15/04/2019 AccorHotels review

The room 355 was spacious and had many amenities. Although the hotel is not walking distance from the city centre it has good connection to trams. There is a shopping centre 10min away and another 15min away is the Riverwalk. I had a restful night which I am thankful of

Comfortable and convenient

Customer review rating 4.1/5

Keith W. W. Business - 11/04/2019 AccorHotels review

A comfortable room. Pleasant atmosphere. Good breakfast

This is not a four star hotel

TripAdvisor rating 3.5/5

Dream35249403810 Friends getaway - 13/02/2019 TripAdvisor review

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. Please be assured that we are taking the appropriate measures and prevent future occurrence. Sincerely

Bordeaux special occasion

Customer review rating 4.1/5

Anonymous Friends - 12/02/2019 AccorHotels review

I travelled with my wife to stay at this Mercure Hotel on a return trip from a holiday in Spain and as a special night to meet up with another couple for a birthday celebration. Having used a number of Mercure Hotels over the years I was expecting this location to be special having viewed the web site. Regrettably we found the hotel tired and certainly not up to its four star rating. The location is difficult for central Bordeaux and there are better options available, the decor is dated some of it deliberate to give the old world effect that this building clearly had but lack of maintenance has taken old fashioned to a new level. A prime example was the shower where more water was spraying out of the back of the shower head and over the bathroom than concentrating on myself. This was mentioned to the receptionist who response was a rather garlic shrug and I’ll mention it to house keeping. It may be a small example but the room maids must see the issue daily yet it has not been rectified. Our friends reported the same issue in their room so not isolated and maybe reflects the overall care taken within the establishment. Generally the whole place needs a make over.

Dear DAVID B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie ROBERT Directrice

Well located hotel, lovely staff and excellent confort

Customer review rating 4.1/5

Bernard Solo - 04/02/2019 AccorHotels review

Outstanding

Marginal hotel

Customer review rating 4.1/5

R. K. Families - 09/01/2019 AccorHotels review

We arrived about 8 PM on Monday night, hoping to find a good restaurant then unpack and get some sleep. The area surrounding this hotel offers nothing of interest. We ate dinner in the hotel restaurant as it was the only option. The wine was pretty good. That’s it. The pork (recommendation) was tough and bone dry. The fish soup had 1 piece of fish. The shower mixer must have been broken—scalding hot water only. We could not shower (after arriving from California...nearly 20 hours of travel). At checkout, I explained the shower problem. “I’ll tell maintenance about it”......that’s it. Plus no minor break on the 1 bottle of water from the mini bar, no complimentary anything to say “so sorry for your inconvenience.” If you travel much or have medium level expectations: Avoid this hotel at all costs.

Dear RANDALL K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie ROBERT Directrice

Excellent option, reliable service, good breakfast

TripAdvisor rating 3.5/5

bergas2018 Business - 27/11/2018 TripAdvisor review

Good overall experience. Very nice receptionists, decent room. Wifi speed could have been better. Overall room/hotel design a little bit out dated, but all very clean. Excellent breakfast buffet and nice bar/restaurant.

Agréable

Customer review rating 4.1/5

Anonymous Business - 23/11/2018 AccorHotels review

Positive

Customer review rating 4.1/5

Anonymous Couples - 17/11/2018 AccorHotels review

Hotel and rooms were clean, Service was great but every place smelled of rotten eggs....sewer gas. The hotel has a seriou venraltion problem.

Excellent stay except for the hot water problem.

Customer review rating 4.1/5

Will Business - 07/11/2018 AccorHotels review

Stay was excellent. The hot water failed on one day of my visit, and although it was repaired later that same day, it was still a little disappointing.

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