Hotel - Mercure Bordeaux Château Chartrons Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Château Chartrons Hotel

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3.5/5 881 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 8  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing  (Nearby)
  • Porter  (Nearby)

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bike rack facilities
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:00 / 19:00-22:00

Business services

  • 16 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Whether on a business trip or a weekend away, choose from our comfortable and sophisticated Standard, Superior, Privilege or Suite rooms. Families: enjoy our connecting rooms at a special rate!

  • 215 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 33 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,954 reviews

Our guest reviews for Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 881 reviews
AccorHotels certified review
Catherine Business - 24/05/2018
« not satisfied »

The front desk staff was nice but the room very much in need of refurbishing. Did not feel clean and the dark red colour so depressing. An important point for me, and I travel a lot , was a stain on my pillow, it should have been discarded. Not good and honestly whenever possible I will refrain to stay in Mercury hotels. Could not wait to leave the hotel the next morning.

AccorHotels certified review
Faraz T. D. Friends - 14/05/2018
« Nicolas was AWESOME and very helpful during our reservation at the hotel and check in »

Clean room, great housekeeping and all comfortable.

AccorHotels certified review
S. Couples - 05/05/2018
« Disappointed stay in Bordeaux »

We are not really familiar to use Mercure hotels. Usually, we do stay in Sofitel or Mac Gallery. We were disapointed about our stay. Even if our room was good; decoration and furnitures were not really modern. The service quality provided by the staff was not good. In comparaison the Mercure hotel in ORLEANS was excellent. We will use no longer this hotel in Bordeaux.

AccorHotels certified review
Ron B. Couples - 01/05/2018
« Mediocre Mercure hotel and therefor overpriced. »

Chain lock on bedroom door didn’t function. BBC World TV Channel “lost” Breakfast like feeding at the zoo. Receptionist took phone call instead of attending to us. Stair access from garage not acceptable.

AccorHotels certified review
Anonymous Business - 23/04/2018
« Correct »

Correct chambre. Brouhaha petit déjeuner

AccorHotels certified review
Alex Couples - 27/03/2018
« Pleasant »

Pleasant. Not too far from city centre. Breakfast overpriced.

AccorHotels certified review
M. Couples - 15/03/2018
« come early to the breakfast if you don't want to disturb the waiter team. »

The room is perfect, bathroom need some refresh. Service at breakfast is not good if you are not here for work. Don' t go to chartrons hotel for vacation

AccorHotels certified review
Anonymous Business - 09/03/2018

Good experience.

AccorHotels certified review
S..jeanlouis@gm Couples - 03/03/2018
« Ras »

Sympa

AccorHotels certified review
Jon E. Couples - 25/02/2018
« Great location and hotel »

We very much enjoyed our stay

AccorHotels certified review
Anonymous Business - 15/02/2018

A very welcoming stay. I have been given an excellent room and the service overall (two dinners included) were perfect. I was very annoyed to have no Internet on day 2 of my stay, it took too long to establish the connection (8hours).

AccorHotels certified review
Janne Business - 11/12/2017
« mixed feelings »

room was ok but smell inside room was not at all good. Smelling of waste water pipe like toilet. I put water in all sink, shower, toilet but no help. When opening window smell was smaller with fresh outside air but when closing window smell was coming back. Really something wrong with waste water pipes. Was somebody constructing something? We changed hotel after one night to another hotel and that was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANNE A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies The hotel was built is 1991 and all our pipes are now more than old. We are changing them since 2 months but we have more than 1 year in total to change them for the whole hotel. Kind regards Karine Fischbach assistant hotel manager

AccorHotels certified review
Joe Y. Families - 06/11/2017
« Food was very good »

Pretty good hotel with friendly staff, particularly the staff at the lobby

AccorHotels certified review
Bruce Couples - 08/10/2017
« Disappointing! »

All phones were not working which prevented. all communication with front desk, room service, etc. Rooms & food are standard & hotel offers minimal amenities.Good location is only positive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All our phones are out of order and we will only have a total new system next week. On the desk, in the elevators, we informed our guest of the problem. We are very sorry about all the inconveniences caused. Also, about your noisy neighbours, do not hesitate to tell us on the moment as we are here all day long at the reception. We hope to see you again for a next stay in Bordeaux. Kind regards Karine Fischbach hotel manager bis

AccorHotels certified review
Ruth S. Couples - 07/10/2017
« Good time »

In spite of being very busy we were made to feel welcome. Friendly and helpful staff who knew the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We really appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons and we thank you for it. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you for a next stay in Bordeaux, Kind regards Karine Fischbach Directrice adjointe

AccorHotels certified review
Rw Families - 10/09/2017
« Great Hotel in Chartrons »

Clean, Quit, Good Food and Good Beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAINER W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope to see you again for a next stay in Bordeaux ! Kind regards Karine Fischbach responsable hébergement

AccorHotels certified review
Laurie Families - 01/09/2017
« Really good stay »

Really good stay, good staff, good breakfast, nice courtyard short walk to tram and city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We appreciatevery much your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope to see you again in Bordeaux for a next stay ! Kind regards Karine Fischbach responsable hébergement

AccorHotels certified review
Therese P. Families - 24/08/2017
« Comfortable Stay at Mercure »

Check in was done quickly and inquiries were answered politely by Reception Staff. We were even asked on our bed preference, if my cousin and I prefer a king size bed or two twin bed, which we chose the latter. Room was very clean with complete supplies. Breakfast buffet had variety of choices and their restaurant had ample dishes for dinner as well. The hotel location was a bit of a concern for me, though you can walk about 10 mins to the tram station. It's still quite a distance from the center of the city. In fact, when we returned from the city late in the evening after our wine tours, there was nobody around the area. My cousin and I were lost that evening but there was nobody around to ask for directions, thus we feared walking along the deserted streets getting back to the hotel. Anyway to sum it all, the hotel interior itself was good and staff were cordial.

AccorHotels certified review
Rainer W. Families - 07/08/2017
« Sejour a Chartrons »

Very pleasant, lively hotel, good reasonably priced food and of course good resonably priced Bordeaux's.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Jan W. Couples - 04/08/2017
« Staying at the Mercure in Bordeaux was a wonderful experience. »

A beautiful hotel with a restful area and lovely restaurant. Our premier room was everything we hoped for. Staff very friendly and helpful, especially Elodie on reception. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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