Hotel - Mercure Bordeaux Château Chartrons Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Château Chartrons Hotel

3.5/5 954 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 8  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing  (Nearby)
  • Porter  (Nearby)

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bike rack facilities
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:00 / 19:00-22:00

Business services

  • 16 meeting room(s)
  • Conventions hotel
See all services

Our rooms

Whether on a business trip or a weekend away, choose from our comfortable and sophisticated Standard, Superior, Privilege or Suite rooms. Families: enjoy our connecting rooms at a special rate!

  • 215 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 33 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,374 reviews

Our guest reviews for Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 954 reviews
Friends getaway - 13/02/2019 TripAdvisor review
« This is not a four star hotel »

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!

Bernard Solo - 04/02/2019 AccorHotels certified review
« Well located hotel, lovely staff and excellent confort »

Outstanding

R. K. Families - 09/01/2019 AccorHotels certified review
« Marginal hotel »

We arrived about 8 PM on Monday night, hoping to find a good restaurant then unpack and get some sleep. The area surrounding this hotel offers nothing of interest. We ate dinner in the hotel restaurant as it was the only option. The wine was pretty good. That’s it. The pork (recommendation) was tough and bone dry. The fish soup had 1 piece of fish. The shower mixer must have been broken—scalding hot water only. We could not shower (after arriving from California...nearly 20 hours of travel). At checkout, I explained the shower problem. “I’ll tell maintenance about it”......that’s it. Plus no minor break on the 1 bottle of water from the mini bar, no complimentary anything to say “so sorry for your inconvenience.” If you travel much or have medium level expectations: Avoid this hotel at all costs.

Business - 27/11/2018 TripAdvisor review
« Excellent option, reliable service, good breakfast »

Good overall experience. Very nice receptionists, decent room. Wifi speed could have been better. Overall room/hotel design a little bit out dated, but all very clean. Excellent breakfast buffet and nice bar/restaurant.

Anonymous Business - 23/11/2018 AccorHotels certified review
« Agréable »

Positive

Anonymous Couples - 17/11/2018 AccorHotels certified review

Hotel and rooms were clean, Service was great but every place smelled of rotten eggs....sewer gas. The hotel has a seriou venraltion problem.

Will Business - 07/11/2018 AccorHotels certified review
« Excellent stay except for the hot water problem. »

Stay was excellent. The hot water failed on one day of my visit, and although it was repaired later that same day, it was still a little disappointing.

Business - 06/11/2018 TripAdvisor review
« Do you speak French? Ils ne parlent pas anglais couramment. »

I stayed here for the conference. They didn't recognize my Accor status at all. Other people were also saying that the staffs at this hotel were not friendly and never smile except one lady.One morning, the breakfast buffet area was congested, and many people were sitting in the restaurant area also. A hotel guy told me that this area is not for breakfast but lunch. As he urged me to get out from there, I followed him. But He didn't stop other new people to have tables in the area after that. I soon realized that the particular kind of selected people could take tables in the area. Although I disappointed very much with this experience, I wish that this would be my misunderstanding. Be fluent in French before you stay at this hotel!

Amit S. Business - 04/11/2018 AccorHotels certified review
« Amit S. »

Stay was good staff was supportive. Only I did not get black tea only green tea was there.

Mp Business - 28/10/2018 AccorHotels certified review
« A fairly confortable room in a very tired hotel in need of an update. »

Lobby is dinge and musty. The elevator and very smelly. The second floor common area smelled equally bad. The room was without AC so I kept the windows open which was satisfactory but loud. The room also smelled a bit but with the windows open it seemed to clear. Breakfast was fine but uninspired. Basically this is another lazy Mercure hotel.

Javier D. Solo - 21/10/2018 AccorHotels certified review
« Disappointed »

Personnel at the hotel had been very professional and respectful. WiFi connection in my room was very bad. No eggs available at breakfast... I am vegetarian.

N J. W. Couples - 16/10/2018 AccorHotels certified review
« Unfortunately we had bad experience on checkouts »

We were invited to breakfast and our booking confirmation did show if breakfast was included so when reception invited us to take breakfast we did assuming it was included in our rate. On checkout we were informed we owed for 2x2 breakfasts which we were surprised. On discussion with reception the lady as good as said your bad luck and we paid Eu 72.00. They did not give us the 50% discount available to Accor Plus members so we departed on a sour note and believe they owe us Eu32

Diez Business - 05/10/2018 AccorHotels certified review
« Impeccable »

Satisfaisante

Jb L. Business - 23/09/2018 AccorHotels certified review
« Worst Mercure in Bordeaux »

Dated interior - stuck in the 80s I suspect quite a lot of bed bugs. Woke up from the first night with quite some bites.

Ralph N. Business - 18/09/2018 AccorHotels certified review
« 10 »

My stay though short was very satisfactory. The staffers were very courteous and the room decent . I particularly enjoyed their bathroom, with the choice of the shower or bath tub. Really nice. The Management also have a listening hear, and this truly give you a sense of being at home other than away from it.

L. P. Solo - 16/09/2018 AccorHotels certified review
« Week end »

Rapide passage Service efficace personnel sympa

Larry F. Couples - 16/09/2018 AccorHotels certified review
« Great location »

Very comfortable hotel in a very good location. We stayed at the mercur for a couple of nights prior to a river cruise. The boat departure was only a 15 min walk.

Sue L. Couples - 22/08/2018 AccorHotels certified review
« Quite pleasant hotel »

Staff very approachable Room ok but closed curtains revealed peeling wallpaper and black mold the tiles in shower could do with being replaced In the conservatory part of restaurant and the front of house are undergoing replacement so not good to the eye

Cyril Couples - 30/07/2018 AccorHotels certified review
« Great »

It was good. The room was big. Clean. And very nice.

Katherine R. Business - 28/07/2018 AccorHotels certified review
« Good location, good value »

Comfortable hotel within walking distance of river cruise ship docks.

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