Hotel - Novotel Florence North Airport
Novotel Hotel Novotel Hotel

Novotel Florence North Airport Hotel

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3.5/5 1,625 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FIRENZE AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 12 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 180 rooms
  • 96 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 40 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,808 reviews

Our guest reviews for Novotel Florence North Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,625 reviews
TripAdvisor review
Business - 11/02/2018
« trip to Sandicci »

Nothing to complain, great ratio price quality, executive room have good quality of confort breakfast ok, service people nice I will put windows which avoid noisy street. Location give you possibilties to move easy close to highway and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Claude, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Siu M. L. Business - 31/01/2018
« Your restaurant service very very bad »

Hello, I often stay in Novotel airport Firenze . I need to tell someone the service from restaurant that is very very bad ! I never see the Manager smile even I say hello to him ! And when I finish the dinner no people to say thank you and good bye. I must carefully sit down and quiet go away! Usually I need sit to wait 15-20minuts for someone come to write my order . And then tell me your package can’t order this and this.., same people when we have breakfast I want order one espresso, I never get it ! He always like forget it’s .and I don’t why he knows English but he always speak Italian with me . I know he know English and I don’t understand Italian. He give me a bad experience from your hotel! That why usually I don’t eat in your hotel except i must go in . Anyway next time I have changed hotel because of him . Left him there. Because I don’t want to see him again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Firenze Nord Airport, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I forward your mail to the F&B Manager; he will reply you as soon as possible. Then I will speak with him about the restaurant service and the staff I apologize for the happened I hope to see you again in the future Best regards Mauro Fiore

AccorHotels certified review
Roberto D. F. Families - 25/01/2018
« Professional Customer Service, best price/quality »

I spent 2 nights at this Hotel for private reasons. The Hotel is conveniently located close to the Autostrada and Airport. The reception personnel is very customer oriented, check in/out was quick, room clean and parking free. Price was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto de F., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
P. P. Families - 08/01/2018
« lacking various items for novotel standard »

Novotel Tuesday January 2, Firenze airport Novotel represents a more than medium level in the Accor group and therefore guests have certain expectations when staying at a Novotel. On January 2, 2018 I checked into the Novotel Firenze Nord airport hotel, Italy. The room is ok, but there arecquite some remarks to make on the rest as follows: 1.Welcome letter: As a platinum card holder I receive a warm welcome in Accor hotrels all over the world with a welcome letter, some fruit, if possible room upgrade, newspaper and such kind of things. At the Novotel my arrival passed unnoticed. 2. Breakfast: - In general poor selection of food, especially a poor selection and a poor quality of bread. - cold boiled eggs, I mean real cold coming from a refrigerator. Many much lower price hotels than Novotel present fresh boiled hot eggs, even with choice soft or hard boiled. When mentioning this to the supervisor he replied that someone burned his hand some time ago during egg boiling and that now all Novotels don't have fresh boiled eggs anymore??? I will not even comment on this explanation. - an hour before closing time the heating was switched of, in the last half hour it felt like I was sitting outside. A bad way to chase away guests. 3. Shower: very small shower with a dangerous handle for temperature control: a few millimeters turning and the temperature changed from cold to boiling hot. This looked a lot more dangerous than the boiling of eggs. The bath tubs are high, small and do not have any handle making it dangerous to get in and out. 4. elevator parking. Use of the underground parking of the hotel is being charged, but lacks an elevator to the inside of the hotel. Guests have to leave via the emergency exit , up a stair and walk outside to the hotel entrance. As you don't expect this you have to carry all your luggage with you of course. 5. I asked a last check out (16:00 hours) which is one of the priviliges of gold and platinum card holders. I was told by a female staff member that the hotel was fully booked and therefore 16:00 was not possible. When I checked on the internet however I could easily book the same room type I had ( for 3 people). When confronting the reception with this the late check out was granted. This should not happen at a Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear p. P., Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Anil Couples - 07/01/2018
« Happy staying at Novotel, Firenze »

It was a pleasure to stay there. Excellent food quality. Very close to the Airport & Ikea. Hotel shuttle service to the City centre makes it very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANIL B., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Jan Couples - 07/01/2018
« Great hotel for reasonable accommodation prices »

The hotel rooms were cleaned each day and with ample space which was very much welcomed by us. We knew the hotel was out of the centre of Firenze but it proved to be quite rudimentary to travel back and forth at specific times later in the day. This left us with no option but to rent a taxi, on a number of occasions, via 055 4242 which proved to have non-streamlined supplementary prices when exiting the city centre areas. That said, transport issues were also acceptable. What was quite disappointing was the Breakfast and Dinner offerings. The breakfast for €7 per person which prohibited us from taking anything other than a stale croissant and a caffé, was quite off-putting, considering some days before we had been told €7 package included other food items available, excluding the salumeria section. At one point we needed to make use of the restaurant but again the food quality left much to be desired. Bisteccha served was full of chewy fat (inedible) parts and the pumpkin starter tasting like it’s been ready beforehand. Overall disappointed by the food service but that aside we don’t like complaining as the hotel staff are very friendly and helpful and the rooms were always clean and tidy including full replenishment of bathroom items every day. We hope to visit once again in the future. Regards and thank you for your help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Fabrizio Families - 04/01/2018
« Very nice Family stop over. »

The Hotel is very nicely renovated. Very clean and well organized rooms. Excellent Staff hospitality. Wide BK variety. We were on a stop over, but would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
R. Couples - 04/01/2018
« Good but no early shuttle to airport »

Good stay however we choose to stay here for convenience as we had an early flight. First airport shuttle being at 8.15 we had to take a taxi that costed us 28€! The shuttle was the reason why we chosed the Novotel. I’d have stayed in the center of Florence next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Tiziano C. Business - 29/12/2017
« One night for job travelling »

The hotel is clean, the person at the lobby were helpful and polite. Unfortunally the bathroom has some damage in the showere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Tony P. Business - 29/11/2017
« Good location »

The hotel is well located close to the airport, with friendly staff and good facilities (including indoor and outdoor parking)

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY P., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Eric Business - 12/11/2017
« Professional hotel intersting for Business people. »

Nice hotel with necessary facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric S., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Phil G. Friends - 04/11/2017
« Weekend in Florence »

The weekend was quite relaxing and the overall experience pleasant as I know most of the staff in this hotel. However as a Gold Member I was not offered a welcome drink or even as a Gold Member, sometimes subject to availability I am offered an upgrade to and Executive Room, but not on this occasion although I frequently stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP G., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore

AccorHotels certified review
Barbara M. Families - 02/11/2017
« Very satisfied »

As always, our family likes to choose Novotel for our traveling. We are very satisfied with hospitality and as well with Your breakfasts and other nice gestures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara M., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

TripAdvisor review
Friends getaway - 01/11/2017
« Highly recommend »

We stayed at this hotel for just one night because we were getting an early flight out of Florence. We returned our car and waited for the shuttle to take us to the hotel. We were standing in the wrong place and called the hotel and the shuttle driver was kind enough to return and pick us up. We ate in the restaurant which had good food, there was coffee and breakfast pastries available for us in the lobby at 4 am. The wake up call was right on time, the taxi driver that they had arranged for us was right on time. The room was clean and the bed comfortable. I would give this hotel a 5 star rating except that although the room said no smoking, it smelled terribly of cigarette smoke.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Anonymous Business - 30/10/2017

Tutto ok dal check-in al check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Signor M., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Firenze Nord Aeroporto. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Mauro Fiore

AccorHotels certified review
Emmanuel Business - 23/10/2017
« In need of TLC »

Very friendly staff at reception, good lounge and bar/restaurant area but rooms need some improvement, especially bathroom which seems a bit dated and unclean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel B., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore

AccorHotels certified review
Anonymous Couples - 18/10/2017

Convenient location to airport. Very accommodating hotel staff. Very pleasant bar and dining experience. The rooms were spacious, light and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Anonymous Friends - 17/10/2017
« Margaret S. Room 721 »

Comfortable bed. Shower poorly designed and wake up call did not happen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret S., We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Disappointing! »

Mistake apparently made with reservation and and it had been made for one person. We are a couple. We were immediately told there would be no free breakfast for the second person and we would be charged extre for the room. This was a very poor 1st impression of your hotel. The response should have been "no problem at all, here is your room key, enjoy your stay and breakfast service starts at 6:30am. There was no mention of other services available eg. restaurant. Room was very good and service in the bar excellent! In the morning one of us had breakfast, we refused to pay for the 2nd breakfast (we ate at the airport) and ordered a cab to the airport as the 1st shuttle was not early enough. The cab ordered by your front desk charged 24 euros for the trip that was less than 10 minutes...cab fare from downtown Florence to the airport for 4 passengers and 4 bags was less than 27 euros. We were ripped off! If your company would like to keep me as a client I expect an apology and restitution. PM M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore

TripAdvisor review
PierChiti Couples - 07/10/2017
« Executive Waste of Money »

I booked an executive room in this hotel to get those little extra bits. The bed was the same as the standard room, the sofa was so large it took any spare space in the room there was. The bathroom upgrade was stupid. The transparent door had such a big gap there was no privacy for the toilette usage. I ended up moving to a standard room and was not even offered a bottle of water for the extra money I had paid and wasted. The staff is OK and did the best to help. Whoever approved the upgrade needs getting fired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore

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