Mercure Chiang Mai 4 stars

TripAdvisor rating 3.5/5 1,182 reviews
Mercure Chiang Mai
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Room 1

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Hotel extras

  • Free hotel shuttle service to Night Bazaar

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANG MAI
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Chiang Mai

183 Changpuak Road
SRI POOM
MAUNG DISTRICT
50200
chiang mai
thailand

Tel: +6653225500

Fax: (+66)53/225505

Contact email

Check-in from 14h00

Check out up to 12h00

  • CHANGPUAK RD :   INDRA TOUR ACADE

  • CHANGPUAK RD. :   SOMBAT TOUR ACADE

  • CHANGPUAK ROAD :   TANJIT TOUR ACADE

  • CHANGPUAK ROAD. :   NORTHERN LINE NTHERN BUS TERM

  • CHANGPUAK RD :   CHIGMAI SPRINTER CHIANGMAI STN

  • CHANGPUAK RD. :   NAKONGPING EXPSS CHIANGMAI STN

  • HUA LAMPONG STATION. :   NORTHERN LINE HUA LAMPONG STN

  • By plane

    CHIANG MAI At 7km / 4.38 miles - Shuttle paying

  • By car

    HANGDONG At 8km / 5 miles

  • By car

    SANSAI JUNCTION At 7km / 4.38 miles

  • By car

    THIRD CHIANGMAI ON MAERIM ROAD At 1km / 0.63 miles

  • By train

    CHIANG MAI RAILWAY STATION At 10km / 6.21 miles

GPS :18.802206, 98.985593

Our accommodations

Standard room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with two single beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Superior Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Deluxe Room with 2 Single beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 64
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Our restaurants and bars

CITRUS

Type of cuisine: International

All-day dining venue featuring International buffets and all-day dining menu choices.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 640

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Chiang Mai

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

817 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,182 reviews

Old but Good

Customer review rating 4.2/5

Edward C. Solo - 16/08/2019 AccorHotels review

It is a old hotel but good up keep and good location. Room are clean and big. Friendly staffs.

Good value and location hotel

Customer review rating 4.2/5

Sandy Couples - 15/08/2019 AccorHotels review

We stayed five nights then a week later we stayed another night before flying out. The staff are helpful and the hotel room was very large and comfortable. It is an older style hotel without gym, and the pool is ok, but only open limited hours. The location for us is fantastic as it is out of the old town/ tourist traps, but only a few minutes walk to Muay Thai, cabaret show, banks, fresh market and many excellent restaurants. It is about 15 min easy walk into old town. The location is extremely convenient as there's a Tops supermarket downstairs with delicious organic fruits and wide range of goods.

Great location, great staff, tired facilities

Customer review rating 4.2/5

Kate M. Families - 15/08/2019 AccorHotels review

All of the staff were amazing. I cannot commend them enough. The rooms were a bit run down, however, that may be because we had stayed in a very good hotel in Bangkok.

Superb Hotel

TripAdvisor rating 3.5/5

Meander07389468156 Solo travel - 03/08/2019 TripAdvisor review

I enjoyed my stay here so immensely. The huge bed was nice and soft, much needed air conditioning great, room spacious and staff were so helpful and friendly. 10-15 mins walk to the old city, I'd describe it as a perfect location.

Dear Meander, On behalf of our hotel team, we would like to say thank you very much for your lovely review, we do appreciated and really glad with happiness to know that you were enjoy and satisfy with our facilities, hotel location and staff service, these things are the main at our hotel which we strive to let guest feel you got the best things with valued for money and this is a great staying for you. We hope that Mercure Chiang Mai will have an opportunity to welcome you again once you visited Chiang Mai next time. Sincerely yours, The Management Team

friendly arrival, easy parking, convenient location, we had a very enjoyable time whilst at the hote

Customer review rating 4.2/5

Harry W. Couples - 31/07/2019 AccorHotels review

easy to find, easy to park, comfortable room, good value for money

Dear Harry W., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team

Good stay in this hotel

Customer review rating 4.2/5

Gary J. M. Solo - 30/07/2019 AccorHotels review

I was pleased with the overall stay in this property

Dear Gary John M., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team

Our Stay at the Mercure Chiang Mai, June 2019

Customer review rating 4.2/5

Vera &. G. B. Couples - 22/07/2019 AccorHotels review

Our month long stay at the Mercure Chiang Mai was very enjoyable. The staff (front desk + breakfast + bar + concierge + room maids) are all excellent, and very friendly. The room with the view to the city was excellent. We could wish for nothing better. Cheers.

Dear Vera B., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Value For Money

TripAdvisor rating 3.5/5

earsfl0ppy Friends getaway - 28/06/2019 TripAdvisor review

The old girl is not the newest or the flashest but represents good value for money, Clean, large rooms, excellent pool and a very friendly staff. Supermarket next door and an excellent local market nearby. Good free wi-fi however old tv and dreadful reception.

Dear earfl0ppy, Thank you very much for taking your valuable time to review Mercure Chaing Mai. We are very happy to hear that you are enjoyed while you were staying with us, our spacious room,pool and high speed wifi were touched your expectation as our hotel needs to give the best service with value for money to every guest. Definitely, your lovely compliment will be pass on to our staff for working motivation. It's a fact that the hotel is closed to the supermarket and fresh market which can provide anything to you with the reasonable price. Thank you very much again, we look forward to welcome you for your next visit in Chiang Mai. The Management Team

Stay 1 night at this hotel

Customer review rating 4.2/5

Kanchana P. Couples - 25/06/2019 AccorHotels review

This hotel was very good . Clean good breakfast. Good hotel to stay for the business trip or the trip that you would not stay in the hotel all the time. The location was very convenient.

Predictably good

Customer review rating 4.2/5

Anonymous Business - 21/06/2019 AccorHotels review

I have been a regular guest at this hotel for a decade and I am always happy to come back.

comfortable, clean and affordable

Customer review rating 4.2/5

Desmond L. Friends - 14/06/2019 AccorHotels review

A surprise to see how modern the rooms are compared thou the hotel may looks old. Staff were very responsive with request and always friendly and courteous. cleanliness is superb especially in the rooms.

Fantastic stay

Customer review rating 4.2/5

Timothy C. Couples - 03/06/2019 AccorHotels review

Very very good

Great Service

Customer review rating 4.2/5

Daniel N. Business - 30/05/2019 AccorHotels review

Service was fantastic from bellhop to check-in. The property is a little dated. The provision of disposable bedroom slippers will be appreciated. There should be two tubes of shower gel if there are two occupants in the room. Otherwise it was great value for money.

Central Location, Fair Price

TripAdvisor rating 3.5/5

971nevilleh Business - 23/05/2019 TripAdvisor review

Hotel very central, just 87 BAHT to Night Bazaar. Lovely, friendly staff. Breakfast was OK. Plenty of choice. Hotel is a bit dated by was very good price. Large, comfortable bed and pillows. Lost power due to storm. This was no fault of hotel but emergency lighting was adequate.

Good place for an economic stay.

Customer review rating 4.2/5

Taylor Solo - 20/05/2019 AccorHotels review

The hotel was clean and secure but quite old. Manual key lock door and needed to put the heavy keychain into a slot to have power in the room. Nice to have a small fridge in the room. The hotel shuttle service is good as grab in no longer legal in Thailand. Wifi worked well. Bathrooms are pretty old and shower was a bit worn but everything worked ok. Pay cash for the hold on your room- I checked out over 10 days ago and hold has still not been released from my account, emailed the hotel who said they did do it but couldn’t provide a receipt to show as such, my bank has not received anything to cancel pending transaction so now I am needing to keep chasing hotel which is incredibly frustrating. Double check your booking before you go- not sure if it was an issue with the hotel or with central reservations but my booking was cancelled a few days before the trip and I needed to rebook- lucky not sold out and could book for same price.

Dear Taylor M., Thank you very much for taking time to share a candid review to our hotel. I am delight to hear that our facilities service meet your expectation and made you convenience while you stayed with us. You feedback is the most importance for us to improved our shortcoming soonest. However, I'm sorry to hear that you are not satisfy on the departure regarding to amount of Pre - Authorization was not completed as fast as should be. However, on behalf of entire team i would like to sorry for the delayed regarding by the processed of the bank and thank you for bringing it to our attention. Lastly, we do hope that we would have the opportunity to accommodate you again in the future by our better service. Thank you very much. Kind regards The Management Team.

Perfect

Customer review rating 4.2/5

Christine Solo - 02/05/2019 AccorHotels review

Perfect

Nice but tired hotel.

Customer review rating 4.2/5

E. Couples - 22/04/2019 AccorHotels review

Room was comfortable and clean. Lots of mosquitos in the lobby area which irritated both guests and staff. Hotel surroundings were quite tired and in need of a freshen up. Pool was great. Hotel bar overpriced. Breakfast ok.

three star

Customer review rating 4.2/5

Mr R. Solo - 04/04/2019 AccorHotels review

I would normally stay at a 4/5 star hotel, but I like the Mercure Chiang Mai and have stayed there a few times, I like the staff , rooms and the service the hotel provides, the airport pickup the evening shuttle service etc. The only thing I would like to improve would be the breakfast, I find it a bit basic, but that is what a 'Mercure" breakfast is I suppose.

Lovely place lovely staff.

Customer review rating 4.2/5

Mr A. M. T. L. Couples - 29/03/2019 AccorHotels review

We had a great time in chiangmai . And enjoyed our stay with you . We thought the shuttle bus was a great idea ,as we had not stayed at a hotel were this service was available. Your staff were very helpful and always had a smile and a warm welcome. The fault we could find ,was the water was not hot enough for us .But then again we like out water hot . Thank you all for a brilliant stay . Terry and Hope L.

Disappointing

Customer review rating 4.2/5

Sharon W. Friends - 28/03/2019 AccorHotels review

We stayed with you for 10 days,our room was allowed 1 bottle of water each per day(knowing you couldn’t use tap water)I think that is poor!! Our coffee was not topped up,we had two sachets in the room only for two people. The sheets had black stuff on them...and the bathroom wasn’t cleaned efficiently. A lot of the staff were on their phones(which is unprofessional) and it always seemed inconvenient when we asked a question!! The concierge were however bright and bubbly,would go above and beyond to provide a wonderful service,they are an asset to your company!!

Dear Sharon W., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Team
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