Hotel - Mercure Chiang Mai
Mercure Hotel Mercure Hotel

Mercure Chiang Mai

3.5/5 1,152 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 787 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,152 reviews
Couples - 12/03/2019 TripAdvisor review
« We enjoyed our stay at this Hotel »

An older hotel but, still comfortable. The rooms are spacious and clean. The staff are very attentive and more than happy to help out. If you don’t mind walking, the old city is accessible on foot for the Sunday walking street markets. Plenty of taxis available to reach other areas for a small cost

Family - 07/03/2019 TripAdvisor review
« Nice days in Chiang Mai »

The local of the hotel is OK for walking to the old city. The hotel is old, but in OK standard compared to the room rate charged. The only major issue is the old, noisy and not so easy to adjust A/C. This has an impact on the quality of your sleep. Very convenient with the supermarked next door. Friendly staff. Happy to recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Global44343192640, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the air condition that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within soonest. In addition, We are happy to read that the location and supermarket were convenient for you, Your kind compliment about staff will pass on to them for motivation them do better service constantly. Also you had nice days in Chiang Mai. Thank you again for choosing to stay with us and recommend our hotel. We hope that we would have a chance to give the better service in next opportunity. The Management Team.

Couples - 03/03/2019 TripAdvisor review
« Disappointing stay at Mercure in Chiang Mai »

I am a professional musician. I was happy to see a reasonable Yamaha Grand Piano tucked away to one side of the Lobby area of the hotel. I asked politely on two separate occasions if I could play it quietly for a few minutes at a quiet time of the day of managements choosing .. I explained that I was a professional musician. I was refused both times. Am a regular visitor to Chiang Mai but will not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maestro, Thank you for choosing to stay with us and bringing your concern to our attention. We are sorry to hear that the piano service did not meet your expectation because of the musical instrument all the right reserved for the private personal musician only. We deeply regret that we are not able to let you playing it, your valued comment will make us improve on our shortcoming soonest. We hope that we would have another opportunity to welcome you back again in the future. The Management Team.

Solo travel - 28/02/2019 TripAdvisor review
« Excellent Room »

A pleasant, spacious room with a modern bathroom - both spotlessly clean. Very welcoming and friendly staff and good location. However restaurant a big disappointment - prices double what you pay outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terryaol, Thank you for taking time to share your comment to the hotel and we're appreciated to hear that our spacious room and location made you comfortable. Your kind words to compliment our staff service will be pass to our staff definitely. The guest's feed help us to improve on our shortcomings and i am sorry the some of service did not meet your expectation. We hope that we would have a chance to better serve you in the near future. The Management Team

Couples - 21/02/2019 TripAdvisor review
« Terrible location »

Located a 20 min walk from edge of Old city and another 15 mins to Walking Street Sunday Market and 20-25 min drive from Night Markets. Shuttle to Night markets first leaves at 7 pm so limited access. Taxi and Tuk tuk drivers at hotel hold you to ransom. Hotel has all the ambience of a hospital ward and breakfast was uninspiring. Our room faced directly into large block of flats so hundreds of people just stared straight at our room. Very limited dining options around as in semi industrial type area. Only one sad looking massage place nearby. It is also the only Accor property in the world that offers only a soft drink voucher as a complimentary drink for its valued loyalty club members. There were other problems with our room and I immediately asked for the manager to contact us and they never did in our 3 day stay. Not good enough. Go for location over loyalty and stay on other side of town and closer to night markets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear knn7, We appreciate you taking time in sharing your recent experience at Mercure Chiangmai. The guests' feedback and critique help us to improve on our shortcomings. I am sorry that your experience did not meet your expectations, regarding to our breakfast, room and location, we provided the best service with value of money. please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, The Management

Wander67548504987 Family - 31/12/2018 TripAdvisor review
« Good service and reliable brand »

Warm welcome from the reception, bell boy, and room keeping. Though a bit old-looked room but clean.Recommend to change towel because there were too old. I stayed 2 nights, not consecutive nights, room on 3rd floor was better than 2nd floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wander67548504987, Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. However please accept my sincere apology for any inconvenience caused especially about old towel. I feel it was indeed a tad unfortunate that you were disturbed on this occasion. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai when you next visit Chiang Mai.

Couples - 30/12/2018 TripAdvisor review
« Very nice hotel with great staff »

Nice big hotel located near old city. Great staff and good food. Overall clean but the windows would need to be cleaned as they were quite dusty. We will come back to Mercure Chiang Mai for next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunshine55336154041, In regards to the detailed comments you have provided us and the overall rating, we sincerely regret that your experience in our hotel did not totally reach your expectations more especially in term of dusty windows. Your constructive feedback about dusty will be also shared to the teams and deeply reviewed and improved. Once again I sincerely apologize for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future.

Anonymous Business - 25/12/2018 AccorHotels certified review
« Nice stayed »

warm welcome upon arrival

Our hotel has responded to the review
Our hotel has responded to the review

เรียน คุณ Peerawit P. กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Mercure Chiang Mai ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ

Anonymous Couples - 25/12/2018 AccorHotels certified review
« service »

good service with first impression.

Our hotel has responded to the review
Our hotel has responded to the review

เรียน คุณ Jutinan M. กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Mercure Chiang Mai ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ

Jaras C. Couples - 11/12/2018 AccorHotels certified review
« very good »

the hotel have a good employee the most of is the reception at the counter are very very nice. the room are good the area of a hotel is good we would like to recommend to any body.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chamras c., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, Management

Family - 27/11/2018 TripAdvisor review
« A nice stay »

The hotel is a bit outside of the old town area (about 10 minutes walk to the old city river). The hotel staff is very courteous and provide a complimentary upgrade of the room. While the hotel is clean and the room is spacious, it is a bit outdated just like other reviewers have mentioned. For the price, though, it is right at what I’d expected. I wouldn’t think it as a 4-star hotel but more like a 3 star hotel. The breakfast is just okay. Nothing to be excited about certainly met the expectation with the price range.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason S, We appreciate you taking time in sharing your recent experience at Mercure Chiangmai. The guests' feedback and critique help us to improve on our shortcomings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

E. Friends - 21/11/2018 AccorHotels certified review
« Good Enjoyed our stay. »

Staff were very nice, extremely helpful with all we needed. We loved Patty at the restaurant she always had a smile for us and looked after us very well for our 5nights, we watched how she dealt with some very rude customers, Patty was polite & Graceful in her dealing with those horrible people while giving them what they wanted. Well done Patty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davison E., I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. Thank you for the great feedback and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Sincerely yours, The Management

Hieu V. Families - 15/11/2018 AccorHotels certified review
« Average »

This hotel is too old with less quality of amenities as well. Breakfast was simple. Nice staff is a good point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Huu Hieu V., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

E. Y. Couples - 13/11/2018 AccorHotels certified review
« Ms »

Very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. E., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Christopher R. Couples - 24/10/2018 AccorHotels certified review
« Can not fault anything »

I stayed here 6 months ago and for some reason everything has been taken to a new level of guest focused appreciation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Willem Families - 22/10/2018 AccorHotels certified review
« Great service & fantastic employees! »

Great service & fantastic employees! Breakfast could have a bit more variety. Rooms were good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Willem, Thank you for taking time to review The Mercure Chiang Mai following your recent stay. We are delighted and honored to have had you with us. Your constructive feedback on the breakfast selection will be also shared to the teams for further improvement. Sincerely yours, The Management

C. S. Friends - 18/10/2018 AccorHotels certified review
« not bad »

old hotel, color of towel is a bit too old, does not have tissue box

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun C., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Peterb Business - 11/10/2018 AccorHotels certified review
« Great stay »

I have been staying at this hotel for a number of years. The service is consistently good and the price is right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter B., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Couples - 10/10/2018 TripAdvisor review
« A Welcome Break! »

After spending 3 weeks touring, the Mercure at Chiang Mai was a welcome retreat. The staff were friendly and professional, the rooms clean and comfortable and the location excellent. The area is easy to navigate, the Tops store and the fresh food market catered to our daily needs and the curtesy bus ensured we got to and from the night market. Nothing was ever too much trouble. This was our third stay at the Mercure Chiang Mai and we highly recommend it to anyone visiting the area.Many Thanks to the Manager and staff for an enjoyable stay.Doug and Nancy TearAustralia

Our hotel has responded to the review
Our hotel has responded to the review

Dear nancytS7604TI, I am overjoyed to hear that we have successes in exceeding your expectations in most of the aspects of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely yours, The Management

Kévin C. Solo - 21/09/2018 AccorHotels certified review
« Many thanks ! »

Thank you to your team for their welcome, excellent stay at the hotel! I will come back for my next travel at Chiang Mai !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

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