Mercure Chiang Mai 4 stars

Customer review rating 4.2/5 792 reviews
Mercure Chiang Mai
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Hotel extras

  • Free hotel shuttle service to Night Bazaar

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request Nearby
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANG MAI
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Well-being
  • Babysitting on request Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Chiang Mai

183 Changpuak Road
SRI POOM
MAUNG DISTRICT
50200
chiang mai
thailand

Tel: +6653225500

Fax: (+66)53/225505

Contact email

Check-in from 14h00

Check out up to 12h00

  • CHANGPUAK RD :   INDRA TOUR ACADE

  • CHANGPUAK RD. :   SOMBAT TOUR ACADE

  • CHANGPUAK ROAD :   TANJIT TOUR ACADE

  • CHANGPUAK ROAD. :   NORTHERN LINE NTHERN BUS TERM

  • CHANGPUAK RD :   CHIGMAI SPRINTER CHIANGMAI STN

  • CHANGPUAK RD. :   NAKONGPING EXPSS CHIANGMAI STN

  • HUA LAMPONG STATION. :   NORTHERN LINE HUA LAMPONG STN

  • By plane

    CHIANG MAI At 7km / 4.38 miles - Shuttle paying

  • By car

    HANGDONG At 8km / 5 miles

  • By car

    SANSAI JUNCTION At 7km / 4.38 miles

  • By car

    THIRD CHIANGMAI ON MAERIM ROAD At 1km / 0.63 miles

  • By train

    CHIANG MAI RAILWAY STATION At 10km / 6.21 miles

GPS :18.802206, 98.985593

Our accommodations

Standard room with 1 king-size bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe(...)

Standard Room with two single beds

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Superior Room with 1 king size bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Superior Room with 2 single beds

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Deluxe Room with 2 Single beds

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 64
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Our restaurants and bars

CITRUS

Type of cuisine: International

All-day dining venue featuring International buffets and all-day dining menu choices.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 640 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more
Mercure Chiang Mai Meeting Room

Our guest reviews for
Mercure Chiang Mai

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

792 reviews

three star

Customer review rating 4.2/5

Mr R. Solo - 04/04/2019 AccorHotels certified review

I would normally stay at a 4/5 star hotel, but I like the Mercure Chiang Mai and have stayed there a few times, I like the staff , rooms and the service the hotel provides, the airport pickup the evening shuttle service etc. The only thing I would like to improve would be the breakfast, I find it a bit basic, but that is what a 'Mercure" breakfast is I suppose.

Lovely place lovely staff.

Customer review rating 4.2/5

Mr A. M. T. L. Couples - 29/03/2019 AccorHotels certified review

We had a great time in chiangmai . And enjoyed our stay with you . We thought the shuttle bus was a great idea ,as we had not stayed at a hotel were this service was available. Your staff were very helpful and always had a smile and a warm welcome. The fault we could find ,was the water was not hot enough for us .But then again we like out water hot . Thank you all for a brilliant stay . Terry and Hope L.

Disappointing

Customer review rating 4.2/5

Sharon W. Friends - 28/03/2019 AccorHotels certified review

We stayed with you for 10 days,our room was allowed 1 bottle of water each per day(knowing you couldn’t use tap water)I think that is poor!! Our coffee was not topped up,we had two sachets in the room only for two people. The sheets had black stuff on them...and the bathroom wasn’t cleaned efficiently. A lot of the staff were on their phones(which is unprofessional) and it always seemed inconvenient when we asked a question!! The concierge were however bright and bubbly,would go above and beyond to provide a wonderful service,they are an asset to your company!!

Dear Sharon W., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Team

Comfortable

Customer review rating 4.2/5

E. F. Solo - 14/03/2019 AccorHotels certified review

Very noisy at night when new guest get to there rooms yelling up the corridor at midnight people are asleep. New guests need to be aware that people are sleeping and to be considerate of others.

Dear F. E., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations regarding to your sleeping was not good so far. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Team.

Nice stayed

Customer review rating 4.2/5

Anonymous Business - 25/12/2018 AccorHotels certified review

warm welcome upon arrival

เรียน คุณ Peerawit P. กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Mercure Chiang Mai ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ

service

Customer review rating 4.2/5

Anonymous Couples - 25/12/2018 AccorHotels certified review

good service with first impression.

เรียน คุณ Jutinan M. กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Mercure Chiang Mai ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ

very good

Customer review rating 4.2/5

Jaras C. Couples - 11/12/2018 AccorHotels certified review

the hotel have a good employee the most of is the reception at the counter are very very nice. the room are good the area of a hotel is good we would like to recommend to any body.

Dear Chamras c., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, Management

Good Enjoyed our stay.

Customer review rating 4.2/5

E. Friends - 21/11/2018 AccorHotels certified review

Staff were very nice, extremely helpful with all we needed. We loved Patty at the restaurant she always had a smile for us and looked after us very well for our 5nights, we watched how she dealt with some very rude customers, Patty was polite & Graceful in her dealing with those horrible people while giving them what they wanted. Well done Patty.

Dear Davison E., I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. Thank you for the great feedback and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Sincerely yours, The Management

Average

Customer review rating 4.2/5

Hieu V. Families - 15/11/2018 AccorHotels certified review

This hotel is too old with less quality of amenities as well. Breakfast was simple. Nice staff is a good point.

Dear Huu Hieu V., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Ms

Customer review rating 4.2/5

E. Y. Couples - 13/11/2018 AccorHotels certified review

Very good!

Dear Y. E., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Can not fault anything

Customer review rating 4.2/5

Christopher R. Couples - 24/10/2018 AccorHotels certified review

I stayed here 6 months ago and for some reason everything has been taken to a new level of guest focused appreciation

Dear Mr. r., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Great service & fantastic employees!

Customer review rating 4.2/5

Willem Families - 22/10/2018 AccorHotels certified review

Great service & fantastic employees! Breakfast could have a bit more variety. Rooms were good!

Dear Mr. Willem, Thank you for taking time to review The Mercure Chiang Mai following your recent stay. We are delighted and honored to have had you with us. Your constructive feedback on the breakfast selection will be also shared to the teams for further improvement. Sincerely yours, The Management

not bad

Customer review rating 4.2/5

C. S. Friends - 18/10/2018 AccorHotels certified review

old hotel, color of towel is a bit too old, does not have tissue box

Dear Khun C., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Great stay

Customer review rating 4.2/5

Peterb Business - 11/10/2018 AccorHotels certified review

I have been staying at this hotel for a number of years. The service is consistently good and the price is right.

Dear Mr. Peter B., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Many thanks !

Customer review rating 4.2/5

Kévin C. Solo - 21/09/2018 AccorHotels certified review

Thank you to your team for their welcome, excellent stay at the hotel! I will come back for my next travel at Chiang Mai !

Dear Mr. C., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

It was a pleasant four days

Customer review rating 4.2/5

Laurie F. Couples - 10/09/2018 AccorHotels certified review

We had nothing to complain about. Whether it was the check-in, the breakfast staff, the citrus room bar, the concierge staff, all were more than pleasant and helpful. Theconcierge staff were especially belpful. That is not to say that other staff were unhelpful. We seemed to ask the concierge and his staff for more advice.

A good hotel, slightly out of town

Customer review rating 4.2/5

Nicholas S. Solo - 08/09/2018 AccorHotels certified review

The facilities and service at the hotel were excellent though the immediate area isn't particularly interesting.

Dear Mr. S., Thank you for taking your valuable time to tell us about your experience at the Mercure Chiang Mai. Please rest assured that your constructive comment will be shared to all for further improvement. We hope to have the opportunity of welcoming you back to beautiful Chiang Mai and to our hotel again. Sincerely yours, The Management

Very much satisfied

Customer review rating 4.2/5

Anonymous Solo - 27/08/2018 AccorHotels certified review

Very much satisfied

Dear Mr. Filippni, I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. Thank you for the great feedback and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Sincerely yours, The Management

Well presented, older style hotel with good value, spacious, clean rooms in an uninspiring part of town.

Customer review rating 4.2/5

G. H. Couples - 23/08/2018 AccorHotels certified review

Very appreciative of an upgrade into a spacious suite. Second time at this hotel & on both occasions have stayed on the north facing side of the building with a very drab, uninspiring view over neighbouring unit blocks & untidy rooftops. The general locale is quite suburban & uninspiring, although only a short 15 minute walk to the old city & its attractions. It is a solid, well maintained building with predominately tiled surfaces. Staff were pleasant & attentive. Breakfasts were substantial & well presented with adequate variety. Value for money alone would see me return.

Dear Mr. H., Thank you for your loyalty. We appreciate you taking time in sharing your recent experiences at Mercure Chiangmai. The guests' feedback and critique help us to improve on our shortcomings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, The Management

Friendly staff, great service.

Customer review rating 4.2/5

Bob Solo - 12/08/2018 AccorHotels certified review

Very enjoyable stay - friendly welcoming service, large comfortable room, excellent breakfast buffet.

Dear Mr. J., Your kind words will definitely be passed on to our team and they will be thrilled to know that their efforts met your satisfaction. Thank you very much for your review and we hope you and your family will have the opportunity to return again soon. Sincerely yours, The Management
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