Hotel - Mercure Chiang Mai
Mercure Hotel Mercure Hotel

Mercure Chiang Mai

Our hotels AccorHotels
3.5/5 1,074 reviews
All hotels in Chiang mai
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1040.00 THB Non member rate
From 1040.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 694 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,074 reviews
TripAdvisor review
Couples - 19/04/2018
« Happy time in Chiang Mai »

Hotel and location are very convenient for travel to Chiang Mai. The Hotel team are very friendly and supporting at all matters. Breakfast selection at this hotel is simple but sufficient. could be improved, as to add more foreigner food as cheese and cold meat & sausages.

AccorHotels certified review
C K. Couples - 17/04/2018
« Ok. A place to sleep. »

It was ok. The hotel is a little tired and breakfast was adequate. The shower flooded and you get a foot bath with the shower. This left a little of a sour note - when we asked for a taxi, the guy at the taxi counter gave us the impression that he was the local taxi operator and tried to charge us more than twice the local price. When we said we wanted a normal taxi and not a private hire/hotel service, we were told to go to the main road and hail our own cab. We hired a Uber and paid 1/3 the price we were quoted by the hotel private hire. What really annoyed us was that both the hotel staff and the operator tried to give us the impression that it was the taxi service rather than the private hire with an exclusive contract with the hotel. It was only after many questions before they admitted that they were not the city’s taxi service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We appreciate you taking the time and effort to post your comments and are delighted to receive such praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. Regarding to the taxi counter, we have conveyed your constructive comment to them for the disciplinary action and to assure that it will not recur. Thank you once again for your comments and we do hope you will have the chance to stay with us again in the future. Sincerely yours, The Management

AccorHotels certified review
Anonymous Solo - 05/04/2018
« Friendly staff, great service. »

I had an excellent stay at the Mercure Chiang Mai. Check in was quick and easy. The staff friendly and helpful. The room large and clean. I would like to see the Australia + and Sentana Sports added to the TV choices. Returning to the Mercure in Chiang Mai is always enjoyable.

AccorHotels certified review
Ms A. R. Couples - 29/03/2018
« Excellent »

We had a very pleasant stay enjoying the services of all staff concerned: the girls manning the reception desk, the guys always ready to give a helping hand at the Conciergerie, the young men who drove us to the Night Market two nights in a row even when we were the only two hotel guests interested in strolling about in that area----and they cheerfully came back to pick us up at the appointed time and the girls who took care of our room and toiletry needs. Well done!!!

AccorHotels certified review
Duangthida R. Families - 29/03/2018
« Unsatisfied the service and staff »

There was fire alarm in the morning while my mom was in the toilet. She was so shocked so she ran out the toilet and saw nothing. I went down to inform and asked the reception. The reception “laughed at me”! and said the hotel already announced and had a sign on the table. I told her that I was watching TV and couldn’t hear anything. Also, we didn’t use your table! I asked her why no staff informed me when I had come to the front asking about the restaurant last night. But she replied me with “giggleing” that the hotel tested fire alarm every Saturday. So, the hotel expects the customers who go there occasionally would deeply know about your regular activity, doesn’t it? Your staff didn’t even say sorry to me and my mom! She didn’t care if my mom would have any accident from the fire alarm testing or not! This’s horrible, indeed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Duangthida Please accept our deepest apology for any inconvenience you experienced during your stay. Guest satisfaction is of the utmost importance to us and I am reviewing all of your feedback so as to improve the services and comfort offered to our valued guests. Regarding to the matter of our regular action of fire alarm test every Saturday, we take your dissatisfaction as our disciplinary action that we now issue some major notifications for our guests. Thank you once again for your comments and we do hope you will have the chance to stay with us again in the future. Sincerely yours, The Management

AccorHotels certified review
Anonymous Couples - 25/02/2018
« Very Nice Stay »

The staff and features of the hotel were very good and it is a short walk to some of the attractions in Chiang Mai. Also there is a supermarket next door to the hotel which is convenient for buying stuff you may need during your visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Farnworth, We are truly delighted to hear that you enjoyed your journey with us and that our team has been able to meet your expectations. Thank you for choosing to stay at Mercure Chiang Mai and for taking your time to review. We hope to have welcoming you again when your next visit. Sincerely yours, Management Team

AccorHotels certified review
B. C. Couples - 24/02/2018
« We enjoyed our stay at Chiang Mai Mercure very much - feeling very much at home! »

I can't speak too highly of our experience or of the friendly, polite & helpful attitude of the entire Mercure staff throughout our stay. Whilst there were some language differences we all got by successfully. The reception staff were extremely welcoming and helped us considerably throughout our stay including our arrival & our departure. Our room - on 5th floor - was perfect and the young lady tending the 5th floor rooms was very pleasant and very helpful. On February 14th she noticed our cards celebrating our 42nd wedding anniversary plus Saint Valentines Day! She later left two hand towels shaped like two swans beak-to-beak in our room. It thrilled us tremendously! The Mercure is well situated and we found it very easy to reach many places of interest. We were very satisfied with the few meals we had in the hotel. The service was good. We recommend visitors to stay here and hopefully we might return but it is very far from Nottingham, England!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cherrimann, We are pleased to read that you had such a memorable stay at The Mercure Chiang Mai during the Valentines' Day and that the wonderful staffs here took good care of you. We are delighted you were comfortable in our care and could take advantage of our facilities and activities. Thank you very much for your review and we hope you and your family will have the opportunity to return again soon. Sincerely yours, Management Team

AccorHotels certified review
Sugunya M. Couples - 18/02/2018
« Good service »

Good service, clean, convenient as close to Top market. ABF should have more choice and better coffee quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun M., Your constructive comments are of immense value in providing a focus for improvement of The Mercure ChiangMai hotel products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. Sincerely, Management

AccorHotels certified review
S. Solo - 13/02/2018
« Great hotel »

I had very good room. I enjoyed the food. I was very comfortable. It's only 10 minutes to the main town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Davern Stan, I am delighted to hear your positive notes regarding our resort’s services and facilities as well as your comment about the wonderful correspondence with our staff. Thank you once again for your comments and we do hope you will have the chance to stay with us again in the future. Sincerely, Management

AccorHotels certified review
Bruce Business - 08/02/2018
« Incredible apartment! »

Divine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruce N., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Friends getaway - 03/02/2018
« Wedding stop over ! »

Went to Chiang Mai to attend a friends wedding to his beautiful Thai bride. Stayed at the Mecure with them. Great hotel, lovely service, friendly staff - all very close to Chiang Mai highlights. Breakfasts at hotel wonderful. Next to a supermarket for great coffee and any food you may need. Downside - only one ... pool a bit chilly, even for this Aussie. Would stay here again !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear becbrown7, On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We do hope to have another opportunity to welcome you back again next visit to Chiangmai. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
P. W. Couples - 31/01/2018
« Hotel was elegant and well presented »

Unfortunately the breakfast was quite appalling for the quality of the hotel. The food was uniformly either luke warm or cold. The coffee from a machine was just not good enough. The selection of fresh fruit was very poor ands inadequate. The staff were lovely. The corridor outside our room was noisy and late arriving guests as well as early leaving guests were very inconsiderate. Having marbles floors does not help.The room was very nice C22.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. W., In regards to the detailed comments you have provided us and the overall rating, we sincerely regret that your experience in our hotel did not totally reach your expectations more especially in term of breakfast. Your constructive feedback on the breakfast will be also shared to the teams and deeply reviewed and improved. Once again I sincerely apologize for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future. Truly yours, Management

TripAdvisor review
Family - 17/01/2018
« Need Renovation »

I stayed in this hotel same time last year. It is superb with great location, large room and friendly staff. This year, I found it significantly depreciated. Ants in my room and unpleasant sewage odour everywhere. I am going to return same time next year and hope it can improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wailingwinniew, On behalf of all our team members, we appreciate you taking the time and effort to post your comments. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. Sincerely yours, Management

TripAdvisor review
Family - 13/01/2018
« introduction thailand »

Thanks for pleasent stay at your hotel we found the rooms underated nice to have a big room freshly painted and clean. Though hotel older style solid with 1950's furniture it shas stood up to Wear and tier better than some of the newer properties. Short walk to old city with some cafes close. (FACT CAFE) and supermarket outside front door

Our hotel has responded to the review
Our hotel has responded to the review

Dear christopherhT2702JI, We appreciate you taking the time to provide us with such a positive appraisal of your experience and also for your compliments paid to our team of associates for taking great care of you during your stay. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai when you next visit. Sincerely yours, Management Team

TripAdvisor review
Solo travel - 10/01/2018
« Good hotel with very friendly staff »

The hotel staff is very nice and honored my accor status very proactively. I got a room update and free pick up from the airport. The location is just ok, a bit far away from most bars and markets. Biggest problem is the age of the facility. It's absolutely outdated and needs urgent investment. Everything has some sighs of usage ( even the parking lot has big holes). The staff tries to make up for it as much as they can, so they are super friendly and super helpful. But for the price the location and the quality of the facility do not really match. I was happy due to my accor status and the associated benefits but with otherwise not have booked it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronnie P., Your kind words will definitely be passed on to those you have mentioned by name and they will be thrilled to know that you have recognized them for their efforts and service mind. However please accept my sincere apology for any inconvenience caused. I feel it was indeed a tad unfortunate that you were disturbed on this occasion. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiang Mai when you next visit Chiang Mai. Sincerely yours, Management Team

TripAdvisor review
Couples - 07/01/2018
« Good stay »

The Mercure Chiang Mai was one of two places my wife and I stayed at on this trip to Chiang Mai. Were greeted well and check in was efficient. Were pleased to be given a free room upgrade which made the stay great value for money! Room was clean with a massive King bed. Good fridge with a freezer that worked well. Only negative, the bathroom developed a quite awful odor during the night from the drains. Once room service had been through, smell was gone, but came back again each night. Had one real bad night's rest due to a group of drunk, geriatric Koreans on our floor. I asked them to tone it down but didn't work. Perhaps hotel security could of stepped in to settle them? The swimming pool was a good size and deep, so children would need to be constantly monitored. Unfortunately didn't get to explore the area close to the hotel, but right next door is a Tops Supermarket. We didn't include breakfast so this came in very handy. There is a little coffee shop inside the to entrance to Tops which makes a pretty decent coffee. We used Uber to get around the city, as much less hassle than dealing with the taxi's. When waiting for Uber to arrive at the Mercure, best to wait on the main road that runs along side the hotel. Overall a good place to stay and somewhere we will definitely come back to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TomcruiseisNuts, Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
terlaan2016 Couples - 06/01/2018
« Strategic location in Chiangmai »

The hotel is ideally located for those who want to explore Chiangmai. Just outside the old city, you have easy access to all famous sites, like the Sunday market, Night Bazar, and moat area. The hotel can conveniently be reached by public transport (red cars, tuktuk, taxi). The hotel is a bit in retreat of a main artery, but due to double glazing in the rooms, there is no noise. In front of the hotel is an open space with a parking lot, and just next to it is a supermarket with a restaurant and coffee shop, which proved to be very practical. The hotel itself is a bit old, the restaurant and swimming pool area could benefit from a little bit more cozy modern touch. The rooms though are spacious and comfortable. There was a strong internet connection and a handy table that can serve as desk. The staff is friendly, helpful and ready to provide information on whatever you might wish. All in all, a satisfying stay during the festive season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear terlaan2016, I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our location. I and the team were sad to see you depart, as though saying good-bye. We await herewith our open arms and a warm Sawasdee as well with high hopes for your return. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Solo - 26/12/2017
« So Nice »

Love to be in calm but convenient and found that here met my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sae-eng N., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Friends - 26/12/2017
« Great So Far »

It was great with the warm welcome by smiling staffs and feeling at home more than a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chan P., We are thrilled that your stay was once again everything that you were hoping for and that you consistently find our hotel to be comfortable and excellent value. Many thanks for staying with us recently at Mercure Chiangmai and for sharing your positive commendation with us on the forum. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Friends - 25/12/2017
« Nice hotel »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Poompin k., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1040.00 THB Non member rate
From 1040.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 2.7 km ibis Styles Chiang Mai
ibis Styles Chiang Mai Hotel
From
From 880.00 THB Non member rate
From 880.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 12 km Veranda High Resort Chiang Mai - MGallery by Sofitel
Veranda High Resort Chiang Mai - MGallery by Sofitel
From
From 3825.00 THB Non member rate
From 3825.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in CHIANG MAI
See rates