Hotel - Mercure Chiang Mai
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Mercure Hotel

Mercure Chiang Mai

183 Changpuak Road  SRI POOM  MAUNG DISTRICT 
50200  CHIANG MAI
THAILAND

1,008 reviews
TripAdvisor Rating Based on 1,008 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 627 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,008 reviews
TripAdvisor review
choongy98 Solo travel - 06/09/2017
« Mercure Hotel, Chiang Mai »

服务不错,假如员工能说更流利的英语会有更大的帮助 地点一般 房间还真的有点旧,卫生间在第二天开始有异味, 房间不靠近电梯,可是房门不时会震动。 Service is good, staff tried to help anytime I had questions. if more staff can speak English will be more helpful Buffet breakfast is great with many varieties Free shuttle service to night market is great; paid shutter to airport, on the other hand, since it's paid, should allow the customer to choose the time Room is dated, bathroom has a foul odor and water accumulated around the sink the door to the room rattled at intervals which was loud enough to keep me awake

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choongy98, Thank you for choosing to stay with us while visiting Northern Thailand and for taking the time to review us. Please accept our apologies for all inconvenience we might have caused you during your visit and thank you for bringing your concerns to our attention. We would like to assure you that this opportunity will be used to improve our services. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Friends getaway - 02/09/2017
« good value »

Good room and great services for the money. The location is a bit out of the way from main attractions but they do provide free shuttle to the main night market after 7pm. I would stay here again and recommended to others

AccorHotels certified review
Applehead Couples - 31/08/2017
« everything was in order and presentation and welcoming was as expected »

nice area close to everything. room was as expected.. simple yet sufficient.

AccorHotels certified review
David Solo - 29/08/2017
« Another pleasant stay »

Very nice stay, very much appreciated the email prior to my arrival offering the pick up service from the airport, cheaper than taxi. Room, as always, pleasant, well maintained, clean and practical. Pleasant staff and bonus of shuttle service to night bazaar.

AccorHotels certified review
Anonymous Families - 28/08/2017
« A very relaxing and stress-free stay »

The stay was very nice and felt like a second home. The staff was very nice and friendly. The deluxe rooms are nice and clean. The swimming pool was also very nice. Breakfast was very nice. We will be back!

AccorHotels certified review
Greg Business - 26/08/2017
« Good place »

Good hotel located near supermarket and convenience stores. Staff is nice Rooms are big and confortable Hotel is a little bit old and breakfast is not that good

AccorHotels certified review
Mike Solo - 25/08/2017
« Satisfied »

Really enjoyed my stay. Personalized message on the mirror and table welcomed me and made a great first impression. Concierge staff was very friendly and helpful. Free transportation to the night market was a great service. And all in all a great value!

AccorHotels certified review
Karen P. Couples - 20/08/2017
« SPECTACULAR »

WELCOMING,FRIENDLY WONDERFUL STAFF, VERY CLEAN AND TIDY GREAT PLACE TO STAY

AccorHotels certified review
H W. Solo - 20/08/2017
« REST ASSURRED AT MERCURE CHIANG MAI »

From arrival to departure, polite, friendly, helpful staff ensure that whatever else happens on holiday, anything to do with hotel and hotel services is efficiently dealt with

AccorHotels certified review
Vee Couples - 14/08/2017
« Great service from courteous and professional staff. »

The staff are very professional and courteous. I felt very welcome. Big compliment to staff at front desk and restaurant.

AccorHotels certified review
Robert C. Couples - 10/08/2017
« Very relaxing »

Excellent room, very attentive staff, good buffet breakfast

AccorHotels certified review
Ken A. S. Couples - 30/07/2017
« Home away From Home »

We have made Mecure Chaing Mai our home away from home for nearly 10 years. This is were we began our life together and we're I asked my partner to marry me while we were last there. What keeps us coming back, well the staff, from management who take time to say hello and ask how our holiday is going. The front desk and dinning staff and not to forget the pool staff and the forever smiling bell boys also the lovely ladies who clean the rooms. We love them all we could not stay anywhere else. Thanks again and we will see you guys about late January 2018. Can't wait

AccorHotels certified review
S. Families - 07/07/2017
« Personalized Hotel »

Warm welcome you gave us is a huge value I rarely experience at other hotels I stayed with in the past. Personalized message on the mirror, thank you note, welcome drink, big smile at the reception and helpful bell-boys really made our stay. Suggestion from my side would only be issue with partition in the bathroom. Taking a shower without having waters overlows on the floor is almost impossible. You may want to extend it properly. Thanks and Keep up your good work!

AccorHotels certified review
Fabio D. O. M. Friends - 07/07/2017
« Worst hotel in Chiang Mai, not according to Mercure standards or even Ibis Budget »

So far the poorest I've ever had in my all experience with Accor Hotels. Room was so ugly, with some dirty in the sheets. Staff could barely speak English and even if they could... It was terrible. Taxi service wanted to charge us a fixed price and did not accept to call a taximeter one. Welcoming drinks did not have beer or alcoholic option. Shower was not even getting hot wated and hair dryer was not working.

AccorHotels certified review
Gary B. Solo - 06/07/2017
« I was made to feel very welcome by all the staff! »

From the moment I walked in to the hotel, the staff were friendly, courteous and very helpful. The receptionist informed me I was being upgraded to the deluxe room, which was a nice surprise. The rooms were spacious, clean, comfortable and had all the facilities I needed for my 3 week stay. I have stayed at many hotels over the years but this one has been the best experience for both staff and room quality.

TripAdvisor review
Family - 02/07/2017
« Mercure Hotel Chaing Mai »

This Mercure Hotel in Chiang Mai is truly a gem of a Hotel. Something the Mercure Group should be very very proud of. Our experience was outstanding, with great staff, from the doorman, the front office people, the room cleaning service, to the lovely ladies at the bar in the evening, who mixed the best cocktails. Breakfast was outstanding, with great choices of food & great service staff. The associated travel office in the hotel foyer (and in the office just outside) were great to deal with and the taxi man out the front was also a good service. We would return to Chiang Mai again, just to experience again the friending staff at this hotel. It made our experience in Chiang Mai something we will never forget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Canberra, I am overjoyed to hear that we have succeeded in exceeding your expectations in most of the aspects of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team and the tour company as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we look forward to welcoming you back again soon to our hotel and to the beautiful ChiangMai. Faithfully yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Business - 27/06/2017
« Long stay in Chiang Mai »

The staff were superb! Friendly, helpful and always smiling. Every day I came back from training at the ITM school of massage. I was greeted with a lovely smile and my key to the room. It seems each staff member had memorised my room number!! So it was always wsiting for me! Rooms were spacious, very clean and free tea, coffee and water were renued every day. The room had s fridge which was handy for other items bought from the market! The location was perfect for me and I frequently walked into the old city from the hotel, although you can easily catch a red taxi from the road. Thanin market was very close along with the bank and supermarket!! Muay Thai stadium and ladyboy cabaret were 2 minutes walk. The location is perfect!! The staff are superb and I will book this same hotel next year for my continued study of Thsi massage! 😁😁

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gary, We are thrilled to read such a wonderful review on your recent experience at The Mercure ChiangMai and thank you for your valuable time to write this and it was our pleasure to have accommodated you. I will share your comments with our team especially our Front Office and Housekeeper and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the opportunity of welcoming you all back to our hotel again soon. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Family - 25/06/2017
« Great value. »

Really good value hotel which has good access to the walled city. The shuttle bus service is excellent. Biggest bed we have ever seen. The pool was lovely and clean though the outdoor pool furniture could be updated.

AccorHotels certified review
Robert M. Friends - 24/06/2017
« Green River »

Room was large and clean with a huge bed. Bathroom facilities were very good, water pressure fantastic, with a good range of amenities. Plenty of towells. Check in was problem free, with very helpful, accomodating staff.

AccorHotels certified review
Andrew Families - 22/06/2017
« Satisfied, staff were friendly and helpful »

There may have been some misunderstanding but I thought that we would have two beds as We booked for 2 adults and a 15 year old child, this was not the case and we all had to share one bed. We found it odd that we had to request toilet paper as there was only a small amount in the room and we ran out. We found the bed very hard also. The motel was clean and the staff were friendly and helpful. The location was good.

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