Hotel - Mercure Chiang Mai
Mercure Hotel Mercure Hotel

Mercure Chiang Mai

Our hotels AccorHotels
3.5/5 1,080 reviews
All hotels in Chiang mai
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1040.00 THB Non member rate
From 1040.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 708 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,080 reviews
AccorHotels certified review
Mr J. R. Solo - 12/05/2018

once again enjoyed my stay at your hotel. I think the breakfast is a bit more `basic` than before , but this is maybe a reflection on there being less europeans now staying at the hotel than before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. It is a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai. Thank you for sharing your constructive comment regarding to our breakfast selections which has been conveyed to our team for improvement. We do hope that in spite of your disappointment, we will have the pleasure of welcoming you back in the future so that we are able to remedy the poor impression created on this occasion. Sincerely, The Management

AccorHotels certified review
Chiang M. M. Couples - 12/05/2018
« Chiang Mai M. »

Helpful staff, central position, close to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boyle R., We are truly delighted to hear that you enjoyed your journey with us and that our team has been able to meet your expectations. Thank you for choosing to stay at M. Chiang Mai and for taking your time to review. Sincerely, The Management

AccorHotels certified review
Sagar T. Business - 04/05/2018
« Sagar t. »

Overall good experience. Enjoyed my stay. Sales person Nussara is very co operative.

AccorHotels certified review
Ruedee Friends - 03/05/2018
« PRAVIT P. »

Thank you very much for your service team. Thankful for every one.

Our hotel has responded to the review
Our hotel has responded to the review

เรียน คุณ Pravit, โรงแรมเมอร์เคียวเชียงใหม่ ขอขอบคุณท่านที่เข้าพักที่โรงแรมของเรา เรามีความยินดีที่ท่านมีความพึงพอใจในการเข้าพักครั้งนี้ คำชมเชยของท่านจะเป็นส่วนหนึ่งเพื่อให้พนักงานของเรามีขวัญและกำลังใจในการให้การบริการต่อแขกของเรา ทางโรงแรมหวังว่าจะได้ต้อนรับการมาเยือนของท่านอีกครั้ง ขอแสดงความนับถือ ฝ่ายบริหาร

AccorHotels certified review
J. L. J. Business - 29/04/2018
« TOSHIBA MACHINE SALES CONFERENCE »

Overall experience was good. The food was special, the receptionist was extremely friendly because we were 90 person and without any hesitation they gave room keys and guided them perfectly. Even late nights they helped my friends. The room service was extraordinary, the clean the room every bit without any scraps or wastes. The conference room was nice with timely served snacks and Tea. The overall team of Mercure supported by Miss. Nussa was fantastic. Thank you for your swervice and support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leemer, It was with our great pleasure to have you with us, we sincerely appreciate you taking the time to write a review of your experience of your stay at our resort. It was an honor to hear that our property and services are to your satisfaction, we thank you very much for your kind words and compliments, as these will encourage & motivate our team to always strive for better services to our value guests. Sincerely yours, The Management

AccorHotels certified review
Eko Solo - 25/04/2018
« The best »

The stuff speak English!! They are very friendly . The service is the best. The room is clean. Definitely I am coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. We thank you very much for your kind words and compliments, as these will encourage & motivate our team to always strive for better services to our value guests. Sincerely yours, The Management

AccorHotels certified review
Vinay S. T. C. Business - 24/04/2018
« Mercure an experience of Bliss »

Tour Name: Toshiba Machine Conference Travel Partner: Thomas C. Tour Managers: Vinay, Karan and Shahid Date: 17th April to 21st April My experience as an individual who represented 90 number of guests from an esteemed Japanese brand called Toshiba was similar to that of Happy kid, who got pampered every single second of his stay. I can't thank much each and every individual at the front desk, the bell boy team, the house keeping, the FnB team, the security team and the banquet team for doing thier work with smile and gratitude. All though we were a demanding customer, Mercure just accommodated every requests of ours with a smile. Mind you they had to go an extra mile for us everytime, and this team did it without any fuss. Nussara, Director Sales and Marketing, One mind blowing personality. She is an inspiration for aspiring people in the hospitality world. Though she is a director, she represented her self as a true Mercure by being their on ground zero and over the phone 24/7. From welcoming guests to check-in process, she made it look like a cake walk. The success of the conference should be attributed to her. The whole Conference set up and the smooth flow of the conference was only possible because of her sincere presennce and quick responses. She was disturbed by me, by my calls in the middle of the night, yet her voice over the phone was filled with warmth to ease out the heated situations. My Clients were all Gaga for this Champion Lady. She was wanted by me for all my requirements since day one and not a single time she disappointed us. Her work around for much dear thing called "food" was quite commendable. I can only say that she is an asset that no organization should let go and she is the face that every customer of yours should meet. This iron lady can definitely turn things around. I wish all the success to Her and Mercure. You all are true face of Hospitality industry, setting high standards. You deserve a 5 star plus ratings every where. Your team deserves double of it. Once again thank you Mercure for making this tour a success and a well spent times of our life. Regards Vinay Tour Manager Thomas C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinay S., Our team is overwhelmed to read your poetic complete review of your recent stay with us. You and your team were able to fit plenty of experiences into your short time with us on the mountaintop. Thank you for your kind words to Khun Nussara, our Director of Sales and Marketing, so eloquently. We would like to express to you our deepest gratitude for having an opportunity to serve you and your team. We look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Mercure Chiangmai family. Sincerely yours, The Management

AccorHotels certified review
Colmena Solo - 23/04/2018
« Outstanding services for a warm welcome »

I would like to emphasis the quality of the services provided during my stay, the extremely friendly team alert to the needs of the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colmena, Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

TripAdvisor review
Couples - 19/04/2018
« Happy time in Chiang Mai »

Hotel and location are very convenient for travel to Chiang Mai. The Hotel team are very friendly and supporting at all matters. Breakfast selection at this hotel is simple but sufficient. could be improved, as to add more foreigner food as cheese and cold meat & sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear waldemarlutz, Your constructive comments are of immense value in providing a focus for improvement of The Mercure ChiangMai hotel products and services. Regarding to the breakfast selections will be also shared to the teams for improvement. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. Sincerely yours, The Management

AccorHotels certified review
C K. Couples - 17/04/2018
« Ok. A place to sleep. »

It was ok. The hotel is a little tired and breakfast was adequate. The shower flooded and you get a foot bath with the shower. This left a little of a sour note - when we asked for a taxi, the guy at the taxi counter gave us the impression that he was the local taxi operator and tried to charge us more than twice the local price. When we said we wanted a normal taxi and not a private hire/hotel service, we were told to go to the main road and hail our own cab. We hired a Uber and paid 1/3 the price we were quoted by the hotel private hire. What really annoyed us was that both the hotel staff and the operator tried to give us the impression that it was the taxi service rather than the private hire with an exclusive contract with the hotel. It was only after many questions before they admitted that they were not the city’s taxi service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We appreciate you taking the time and effort to post your comments and are delighted to receive such praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. Regarding to the taxi counter, we have conveyed your constructive comment to them for the disciplinary action and to assure that it will not recur. Thank you once again for your comments and we do hope you will have the chance to stay with us again in the future. Sincerely yours, The Management

AccorHotels certified review
Anonymous Solo - 05/04/2018
« Friendly staff, great service. »

I had an excellent stay at the Mercure Chiang Mai. Check in was quick and easy. The staff friendly and helpful. The room large and clean. I would like to see the Australia + and Sentana Sports added to the TV choices. Returning to the Mercure in Chiang Mai is always enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Warren, It was with our great pleasure to have you with us, we sincerely appreciate you taking the time to write a review of your experience of your stay at our hotel. It was an honor to hear that our property and services are to your satisfaction, we thank you very much for your kind words and compliments, as these will encourage & motivate our team to always strive for better services to our value guests. Sincerely yours, The Management

AccorHotels certified review
Ms A. R. Couples - 29/03/2018
« Excellent »

We had a very pleasant stay enjoying the services of all staff concerned: the girls manning the reception desk, the guys always ready to give a helping hand at the Conciergerie, the young men who drove us to the Night Market two nights in a row even when we were the only two hotel guests interested in strolling about in that area----and they cheerfully came back to pick us up at the appointed time and the girls who took care of our room and toiletry needs. Well done!!!

AccorHotels certified review
Duangthida R. Families - 29/03/2018
« Unsatisfied the service and staff »

There was fire alarm in the morning while my mom was in the toilet. She was so shocked so she ran out the toilet and saw nothing. I went down to inform and asked the reception. The reception “laughed at me”! and said the hotel already announced and had a sign on the table. I told her that I was watching TV and couldn’t hear anything. Also, we didn’t use your table! I asked her why no staff informed me when I had come to the front asking about the restaurant last night. But she replied me with “giggleing” that the hotel tested fire alarm every Saturday. So, the hotel expects the customers who go there occasionally would deeply know about your regular activity, doesn’t it? Your staff didn’t even say sorry to me and my mom! She didn’t care if my mom would have any accident from the fire alarm testing or not! This’s horrible, indeed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Duangthida Please accept our deepest apology for any inconvenience you experienced during your stay. Guest satisfaction is of the utmost importance to us and I am reviewing all of your feedback so as to improve the services and comfort offered to our valued guests. Regarding to the matter of our regular action of fire alarm test every Saturday, we take your dissatisfaction as our disciplinary action that we now issue some major notifications for our guests. Thank you once again for your comments and we do hope you will have the chance to stay with us again in the future. Sincerely yours, The Management

AccorHotels certified review
Anonymous Couples - 25/02/2018
« Very Nice Stay »

The staff and features of the hotel were very good and it is a short walk to some of the attractions in Chiang Mai. Also there is a supermarket next door to the hotel which is convenient for buying stuff you may need during your visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Farnworth, We are truly delighted to hear that you enjoyed your journey with us and that our team has been able to meet your expectations. Thank you for choosing to stay at Mercure Chiang Mai and for taking your time to review. We hope to have welcoming you again when your next visit. Sincerely yours, Management Team

AccorHotels certified review
B. C. Couples - 24/02/2018
« We enjoyed our stay at Chiang Mai Mercure very much - feeling very much at home! »

I can't speak too highly of our experience or of the friendly, polite & helpful attitude of the entire Mercure staff throughout our stay. Whilst there were some language differences we all got by successfully. The reception staff were extremely welcoming and helped us considerably throughout our stay including our arrival & our departure. Our room - on 5th floor - was perfect and the young lady tending the 5th floor rooms was very pleasant and very helpful. On February 14th she noticed our cards celebrating our 42nd wedding anniversary plus Saint Valentines Day! She later left two hand towels shaped like two swans beak-to-beak in our room. It thrilled us tremendously! The Mercure is well situated and we found it very easy to reach many places of interest. We were very satisfied with the few meals we had in the hotel. The service was good. We recommend visitors to stay here and hopefully we might return but it is very far from Nottingham, England!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cherrimann, We are pleased to read that you had such a memorable stay at The Mercure Chiang Mai during the Valentines' Day and that the wonderful staffs here took good care of you. We are delighted you were comfortable in our care and could take advantage of our facilities and activities. Thank you very much for your review and we hope you and your family will have the opportunity to return again soon. Sincerely yours, Management Team

AccorHotels certified review
Sugunya M. Couples - 18/02/2018
« Good service »

Good service, clean, convenient as close to Top market. ABF should have more choice and better coffee quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun M., Your constructive comments are of immense value in providing a focus for improvement of The Mercure ChiangMai hotel products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. Sincerely, Management

AccorHotels certified review
S. Solo - 13/02/2018
« Great hotel »

I had very good room. I enjoyed the food. I was very comfortable. It's only 10 minutes to the main town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Davern Stan, I am delighted to hear your positive notes regarding our resort’s services and facilities as well as your comment about the wonderful correspondence with our staff. Thank you once again for your comments and we do hope you will have the chance to stay with us again in the future. Sincerely, Management

AccorHotels certified review
Bruce Business - 08/02/2018
« Incredible apartment! »

Divine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruce N., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Friends getaway - 03/02/2018
« Wedding stop over ! »

Went to Chiang Mai to attend a friends wedding to his beautiful Thai bride. Stayed at the Mecure with them. Great hotel, lovely service, friendly staff - all very close to Chiang Mai highlights. Breakfasts at hotel wonderful. Next to a supermarket for great coffee and any food you may need. Downside - only one ... pool a bit chilly, even for this Aussie. Would stay here again !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear becbrown7, On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We do hope to have another opportunity to welcome you back again next visit to Chiangmai. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
P. W. Couples - 31/01/2018
« Hotel was elegant and well presented »

Unfortunately the breakfast was quite appalling for the quality of the hotel. The food was uniformly either luke warm or cold. The coffee from a machine was just not good enough. The selection of fresh fruit was very poor ands inadequate. The staff were lovely. The corridor outside our room was noisy and late arriving guests as well as early leaving guests were very inconsiderate. Having marbles floors does not help.The room was very nice C22.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. W., In regards to the detailed comments you have provided us and the overall rating, we sincerely regret that your experience in our hotel did not totally reach your expectations more especially in term of breakfast. Your constructive feedback on the breakfast will be also shared to the teams and deeply reviewed and improved. Once again I sincerely apologize for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future. Truly yours, Management

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1040.00 THB Non member rate
From 1040.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 2.7 km ibis Styles Chiang Mai
ibis Styles Chiang Mai Hotel
From
From 880.00 THB Non member rate
From 880.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 12 km Veranda High Resort Chiang Mai - MGallery by Sofitel
Veranda High Resort Chiang Mai - MGallery by Sofitel
From
From 3825.00 THB Non member rate
From 3825.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in CHIANG MAI
See rates