Hotel - Mercure Chiang Mai
Mercure Hotel Mercure Hotel

Mercure Chiang Mai

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3.5/5 1,063 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 677 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,063 reviews
AccorHotels certified review
S. Solo - 13/02/2018
« Great hotel »

I had very good room. I enjoyed the food. I was very comfortable. It's only 10 minutes to the main town.

AccorHotels certified review
Bruce Business - 08/02/2018
« Incredible apartment! »

Divine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruce N., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Friends getaway - 03/02/2018
« Wedding stop over ! »

Went to Chiang Mai to attend a friends wedding to his beautiful Thai bride. Stayed at the Mecure with them. Great hotel, lovely service, friendly staff - all very close to Chiang Mai highlights. Breakfasts at hotel wonderful. Next to a supermarket for great coffee and any food you may need. Downside - only one ... pool a bit chilly, even for this Aussie. Would stay here again !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear becbrown7, On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We do hope to have another opportunity to welcome you back again next visit to Chiangmai. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
P. W. Couples - 31/01/2018
« Hotel was elegant and well presented »

Unfortunately the breakfast was quite appalling for the quality of the hotel. The food was uniformly either luke warm or cold. The coffee from a machine was just not good enough. The selection of fresh fruit was very poor ands inadequate. The staff were lovely. The corridor outside our room was noisy and late arriving guests as well as early leaving guests were very inconsiderate. Having marbles floors does not help.The room was very nice C22.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. W., In regards to the detailed comments you have provided us and the overall rating, we sincerely regret that your experience in our hotel did not totally reach your expectations more especially in term of breakfast. Your constructive feedback on the breakfast will be also shared to the teams and deeply reviewed and improved. Once again I sincerely apologize for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future. Truly yours, Management

TripAdvisor review
Family - 17/01/2018
« Need Renovation »

I stayed in this hotel same time last year. It is superb with great location, large room and friendly staff. This year, I found it significantly depreciated. Ants in my room and unpleasant sewage odour everywhere. I am going to return same time next year and hope it can improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wailingwinniew, On behalf of all our team members, we appreciate you taking the time and effort to post your comments. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. Sincerely yours, Management

TripAdvisor review
Family - 13/01/2018
« introduction thailand »

Thanks for pleasent stay at your hotel we found the rooms underated nice to have a big room freshly painted and clean. Though hotel older style solid with 1950's furniture it shas stood up to Wear and tier better than some of the newer properties. Short walk to old city with some cafes close. (FACT CAFE) and supermarket outside front door

Our hotel has responded to the review
Our hotel has responded to the review

Dear christopherhT2702JI, We appreciate you taking the time to provide us with such a positive appraisal of your experience and also for your compliments paid to our team of associates for taking great care of you during your stay. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai when you next visit. Sincerely yours, Management Team

TripAdvisor review
Solo travel - 10/01/2018
« Good hotel with very friendly staff »

The hotel staff is very nice and honored my accor status very proactively. I got a room update and free pick up from the airport. The location is just ok, a bit far away from most bars and markets. Biggest problem is the age of the facility. It's absolutely outdated and needs urgent investment. Everything has some sighs of usage ( even the parking lot has big holes). The staff tries to make up for it as much as they can, so they are super friendly and super helpful. But for the price the location and the quality of the facility do not really match. I was happy due to my accor status and the associated benefits but with otherwise not have booked it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronnie P., Your kind words will definitely be passed on to those you have mentioned by name and they will be thrilled to know that you have recognized them for their efforts and service mind. However please accept my sincere apology for any inconvenience caused. I feel it was indeed a tad unfortunate that you were disturbed on this occasion. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiang Mai when you next visit Chiang Mai. Sincerely yours, Management Team

TripAdvisor review
Couples - 07/01/2018
« Good stay »

The Mercure Chiang Mai was one of two places my wife and I stayed at on this trip to Chiang Mai. Were greeted well and check in was efficient. Were pleased to be given a free room upgrade which made the stay great value for money! Room was clean with a massive King bed. Good fridge with a freezer that worked well. Only negative, the bathroom developed a quite awful odor during the night from the drains. Once room service had been through, smell was gone, but came back again each night. Had one real bad night's rest due to a group of drunk, geriatric Koreans on our floor. I asked them to tone it down but didn't work. Perhaps hotel security could of stepped in to settle them? The swimming pool was a good size and deep, so children would need to be constantly monitored. Unfortunately didn't get to explore the area close to the hotel, but right next door is a Tops Supermarket. We didn't include breakfast so this came in very handy. There is a little coffee shop inside the to entrance to Tops which makes a pretty decent coffee. We used Uber to get around the city, as much less hassle than dealing with the taxi's. When waiting for Uber to arrive at the Mercure, best to wait on the main road that runs along side the hotel. Overall a good place to stay and somewhere we will definitely come back to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TomcruiseisNuts, Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
terlaan2016 Couples - 06/01/2018
« Strategic location in Chiangmai »

The hotel is ideally located for those who want to explore Chiangmai. Just outside the old city, you have easy access to all famous sites, like the Sunday market, Night Bazar, and moat area. The hotel can conveniently be reached by public transport (red cars, tuktuk, taxi). The hotel is a bit in retreat of a main artery, but due to double glazing in the rooms, there is no noise. In front of the hotel is an open space with a parking lot, and just next to it is a supermarket with a restaurant and coffee shop, which proved to be very practical. The hotel itself is a bit old, the restaurant and swimming pool area could benefit from a little bit more cozy modern touch. The rooms though are spacious and comfortable. There was a strong internet connection and a handy table that can serve as desk. The staff is friendly, helpful and ready to provide information on whatever you might wish. All in all, a satisfying stay during the festive season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear terlaan2016, I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our location. I and the team were sad to see you depart, as though saying good-bye. We await herewith our open arms and a warm Sawasdee as well with high hopes for your return. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Solo - 26/12/2017
« So Nice »

Love to be in calm but convenient and found that here met my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sae-eng N., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Friends - 26/12/2017
« Great So Far »

It was great with the warm welcome by smiling staffs and feeling at home more than a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chan P., We are thrilled that your stay was once again everything that you were hoping for and that you consistently find our hotel to be comfortable and excellent value. Many thanks for staying with us recently at Mercure Chiangmai and for sharing your positive commendation with us on the forum. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Friends - 25/12/2017
« Nice hotel »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Poompin k., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Patrick N. B. H. Business - 20/12/2017
« It is a good hotel but the rooms is too old and need to be upgraded. »

I like this hotel but the rooms are just too old and need to be renovated. The wifi internet does not work properly and i have trouble connecting. This wifi needs to be updated for business people using this hotel. I also hope that there will be a lounge for guest to relax. regards. Patrick neo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Neo Boon H. Patrick, We appreciate you taking time in sharing your recent experience at Mercure Chiangmai. The guests' feedback and critique help us to improve on our shortcomings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Couples - 12/12/2017
« Second stay in this hotel »

Chiang Mai Mercure is a good option to explore the city and surrounding area. It's not in the city center, but transport is quickly available, with Uber being the most comfortable option. Rooms are clean and spacious, although I must admit -being a Platinum member- we received a room upgrade again. The building could use a bit of tidying up, one can see that this hotel is getting a bit used. The lick of paint that is being applied now already improves the looks a lot. Service is splendid and fast, staff is super friendly. The hotel appears to be used a lot by Chinese tour operators, offloading busses of tourists every night, which is not always advantagous for the quietness in the hotel. It also results in the breakfast being very Chinese orientated, forget good bacon and eggs. But OK, we're not in London or Paris. Point not to forget is the presence of the 'Travel Agency' next door and in the lobby. Booking tours and day taxis is easy and cheap, with good cars and drivers and friendly service. All in all, staying in this hotel was a pleasant experience again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear avanherreweghe, We are thrilled that your stay was once again most of the things those you were hoping for and that you consistency find our hotel to be comfortable and excellent value. Many thanks for staying with us recently and for sharing your positive commendation with us on the forum. With regards to your disappointing breakfast experience and somehow were caused by the behavior of Chinese guests, please accept my sincere apology for any inconvenience and dissatisfaction. The hotel is renowned for its tranquil environment and the high quality of our experiences. Please rest assured that whilst we do not wish to discriminate against any guests, I am taking your constructive criticism very seriously and am personally investigating ways in which we can ensure that all valued guests enjoy the very best experience possible. We look forward to another opportunity to serve you better for the next visit to our beautiful Chiangmai soon. Sincerely yours, Chatchanan Settavayu Executive Seretary to General Manager

AccorHotels certified review
Patrick G. Friends - 08/11/2017
« The charm of a classic old hotel which kept its elegance »

Really enjoyed staying here. Good rooms with enormous beds. Very helpful staff with excellent service Breakfast was fun

AccorHotels certified review
Ratchaporn Couples - 30/10/2017
« One choice in chiangmai for accor member »

The hotel is too old. Standard room and Superior room not significant difference, just larger bed in superior room. Welcome drink has only non-alcohal . Breakfast is ok (better than ibis chiangmai but they have cocktail in welcome drink menu at ibis) . Always got the room at third floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ratchaporn M., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Solo travel - 30/10/2017
« too far from downtown »

Very Nice Property. But its too far from downtown, for my needs. They had a shuttle, but it operated from 7-10pm. The Staff was superior! Room was very nice. I like how the hotel handles the non-smoking policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nglansth, We are pleased to read that you had such a memorable stay at The Mercure ChiangMai and that the wonderful staff here took good care of you. We are delighted you were comfortable in our care and could take advantage of our facilities and activities. Thank you very much for your review and we hope you and your family will have the opportunity to return again soon. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Debbie Families - 29/10/2017
« Chiang Mai stay »

Check in was easy, staff friendly and helpful. I used my stay free voucher for one of the nights as an Accor member. It would have been helpful if I had been asked for my stay free voucher and the breakfast one that went with it when I was checking in. I had to go back to my room on the last morning to find it. The lobby staff were great helping us with transport as we needed it. Breakfast was good each day but please - give up on the bacon. It was not very nice. There was a good variety of food catering for the many nationalities that were staying. Our room was quiet and clean. I like the way the tea/coffee area is set up but there is no power point for the electric jug. The swimming pool was lovely and clean and a nice area to relax in. Generally, everything was comfortable but the hotel is looking a little tired. Just little things like the trim on the beautiful lamp in the room was coming off and I am sure there are people locally who could fix these things. Room service was efficient. Laundry service was efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Deborah C., On behalf of all our team members, we appreciate you taking the time and effort to post your comments. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. However please allow me to express my sincerest apologies for our shortcomings you have experienced during your stay with us as your feedback and critique would help us to improve all elements in our hotel. We hope to have another opportunity to welcome you with the better service for your next visit in Chiangmai. Sincerely yours, Chatchanan Settavayu

TripAdvisor review
broomstickdoris Family - 29/10/2017
« Break away »

I liked the Mercure in Chiang Mai but it is in need of an update. The staff were great, the location was ok, the airport pick up and drop off was on time. There was a Tops supermarket almost next door along with a small cafe (good coffee!) and a few other shops. Beds were comfortable. Wifi a little intermittent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Broomstickdoris, Thank you for taking your valuable time to tell us about your experience at the Mercure Chiang Mai. Please rest assured that your constructive comment will be shared to all for further improvement. We hope to have the opportunity of welcoming you back to beautiful Chiang Mai and to our hotel again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor review
Robert Z Couples - 25/10/2017
« Good hotel »

Staff very friendly and carring, however the hotel looks tired. You can feel the age of the property. The recceptionist and concierge absolutely number one! Focus on customer needs and willing to help more than expected. Breakfast - great choice. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert Z, Your kind words regarding the Receptionist and Concierge have been shared with our associates to be their encouragement for their dedication and to be the roll model to all our staffs. We look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai again. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

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