Hotel - Mercure Chiang Mai
Mercure Hotel Mercure Hotel

Mercure Chiang Mai

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3.5/5 1,086 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WiFi in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 731 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,086 reviews
TripAdvisor review
Solo travel - 17/06/2018
« brief stay chiang mai »

Very friendly and welcoming staff. Airport pick up service is a great idea. Shuttle service to central town is good, however hours and frequency of operation can be improved. Poor acoustics with noisy neighbours didn't help. Thankfully it didn't last for long. Buffet breakfast was okay. Overall just above average rating. The friendly smiles make up for a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasim A, We have noted your observations and comments and would like to assure you that every effort would be made to ensure the comments that you have highlighted in your review would be addressed effectively. We hope to have the opportunity to welcome you back to Mercure Chiang Mai once again sometime soon. Sincerely yours, The Management

AccorHotels certified review
S. T. Solo - 15/06/2018
« very welcoming staff always smiling »

very good I stayed for 10 days, all staff treated me so kind. I am coming back in 3 weeks and they have kept all my stuff in storage for me, very kind concierge staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. S., It was with our great pleasure to have you with us, we sincerely appreciate you taking the time to write a review of your experience of your stay at our hotel. It was an honor to hear that our property and services are to your satisfaction, we thank you very much for your kind words and compliments to our Concierge, as these will encourage & motivate our team to always strive for better services to our value guests. Sincerely yours, The Management

AccorHotels certified review
Marianela G. M. Business - 01/06/2018
« Excellent staff »

I would like to express my thanks and appreciation for the services and care I received at the name of the Mercure Hotel from May 4 to May 30...28 nights... your staff did not disappoint me.. Thanks to WEE for made my cappuccino every morning...to PATTY for a great customer services..a your Dormans and drivers for open my door and close every single day with a smile and good morning every single day ......thanks to the housekeeping staff for clean my room and the extra towels i had...Thanks to them I will have you 10 and defenetly I will be back.. Thanks guys for made my 28 days special...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Marianel, We are thrilled to read such a wonderful review on your recent experience at The Mercure Chiang Mai and thank you for your valuable time to write this. It was our pleasure to have accommodated you and we are glad to hear you had a great time at the hotel experiencing several activities and services from our ambassadors, Mr. Wee, Ms. Patty, our Doormen and Drivers as well as our Housekeepers. Your kind words will definitely be passed on to those you have mentioned by name and they will be thrilled to know that you have recognized them for their efforts and service mind and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the opportunity of welcoming you back to our hotel again soon. Sincerely yours, The Management

AccorHotels certified review
Vinai W. Business - 01/06/2018
« Transport is very good »

Reception is friendly ,Miss Bungang is lovely smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Vinai, I am overjoyed to hear that we have successes in exceeding your expectations in our transport service and reception staffs during your stay with us. It is always a pleasure to receive positive feedback and thank you very much for your kind words about Ms. Bu-Nga, she is a fantastic ambassador for hospitality and is a role model for the rest of the team. We await herewith our open arms and a warm Sawasdee as well with high hopes for your return. Sincerely yours, The Management

AccorHotels certified review
D. P. Couples - 31/05/2018
« Extra Big Room & Bed »

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. P., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely yours, The Management

AccorHotels certified review
D. D. Families - 24/05/2018
« Nice clean hotel with amazing staff »

The hotel is quite basic but the staff were amazing and would go out of their way to assist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dunstan, We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. I am grateful for your wonderful feedback about our people and service and we do hope you will have the chance to stay with us again in the future. Sincerely, The Management

AccorHotels certified review
J. D. Families - 24/05/2018
« J. D. »

We had lovely rooms and the staff were friendly and helpful especially the young lady at the bar on the late shift. My only problem was that the staff forgot to remind me to declare my Accor membership and consequently I did not receive my discount. I was especially pleased when the desk staff informed me of my outstanding account and allowed me to pay in cash rather than on the credit card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dunstan, I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. We look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Sincerely, The Management

AccorHotels certified review
Samantha R. Families - 23/05/2018

The FB Captain during the evenings, Patty was an exemplary employee. She was the most outstanding of the hotel staff we encountered during our stay at various hotels across Thailand, including other Accor Hotels. She was welcoming and treated us as guests rather than visitors. Patty provided us with information on Chang Mai and suggested places for us to visit during our short stay. We particularly enjoyed visiting the temple on the hill at the top of Chang Mai and the night markets at her suggestion. Patty also provided us with a highlevel understanding of basic etiquette by instructing us on how to say good morning/evening and thank you. The tour guide organiser was also friendly and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rose, We appreciate you taking the time to provide us with such a positive appraisal of your experience and also for your compliments paid to our team of associates for taking great care of you during your stay. Your kind words will definitely be passed on to Patty and she will be thrilled to know that you have recognized her for further efforts and service mind. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai when you next visit Chiang Mai. Sincerely, The Management

TripAdvisor review
Family - 21/05/2018
« This hotel is not recommended.the hotel want to charge me 950 TH because i leave fruit in the bed. How can be possible ? »

After discussions the hotel cancel the payment. Creasy to have this situation in accor 4 stars hotel ! To pay 950 TH because i leave fruit in bed and is no more clean. This hotel is far from center .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear manuelamaro78, Regarding to our previous emails personally, you gave us your words that this review is by misunderstanding and you would remove this untrue review from the website but neglected. Meanwhile to be equitable, we are imperative to issue this response to provide our honorable readers the truth about the situation. Please be clarified that the fruit you mentioned was obviously not any kind of fruits but unpleasant waste checked by our concerned staffs by the smell and solid on your linen and shower room. We deliberated that we had to discard the linen and not to use it for the next guest as of hygienic issue, therefore we had to purchase the new one and besides, the mattress cleaning as well cost us, hence you were billed at reasonable charge. However we ourselves thought it was our courtesy to regard your physical matter and to keep private secret of our guest so we cancelled the mentioned charge, but in contrary you posted to put us unpleasant image onto public instead. Nevertheless we hope you will get healthier and wish you would understand the fact we try to relay. Truly yours, The Management

AccorHotels certified review
Lam F. C. Friends - 19/05/2018
« Nothing I can complain »

Price reasonable. Feeling like new hotel. Location also good, convenient. Buffet Breakfast acceptable, but better improve varieties of food Staffs really friendly and willing to help. I will stay here again in future when I visit Chiang Mai again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lam Fai C., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely, The Management

AccorHotels certified review
F. F. Solo - 17/05/2018
« This hotel needs urgent refurbishment »

I start with the positive issues: #1: the staff is amazing. Super friendly, highly professional and constantly smiling. The lady manager at reception deserves to be moved to a 5star hotel : she is one of the best and helpful managers I have met worldwide!! #2 parking facilities and convenient location #3 excellent Wi-Fi. #4 confortable bed. The rest has to be forgotten: it seems a tacky replica of an Eastern Germany hotel of the 1970’s. Furniture is worn and outdated. Everything looks (and it is) very old, including the control panel next to the bedside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff especially our Front Office Manager. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. However please accept my sincere apology for any inconvenience caused. We feel it was indeed a tad unfortunate that you were disturbed on this occasion. I do hope that we will have the pleasure of welcoming you again so that I may have the opportunity of ensuring everything is to your satisfaction. Sincerely yours, The Management

AccorHotels certified review
Patpong L. Families - 15/05/2018
« Room Upgrade and platinum member benefits be treated poorly »

Room Upgrade and platinum member benefits be treated poorly. Staffs not well trained for services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Patpong, At the very onset, we regret that you had a less than pleasant stay with us. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Regarding to your reservation, at the platinum status, we did upgrade your room to our top category which was our Suite even though the member card holder did not show up to present the card and the guest was not one of the card holder as well. We warmly invite you to contact us directly at ex… so that we can better understand your perspectives if you have more details of your disappointment. Sincerely yours, The Management

AccorHotels certified review
Mr J. R. Solo - 12/05/2018

once again enjoyed my stay at your hotel. I think the breakfast is a bit more `basic` than before , but this is maybe a reflection on there being less europeans now staying at the hotel than before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. It is a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai. Thank you for sharing your constructive comment regarding to our breakfast selections which has been conveyed to our team for improvement. We do hope that in spite of your disappointment, we will have the pleasure of welcoming you back in the future so that we are able to remedy the poor impression created on this occasion. Sincerely, The Management

AccorHotels certified review
Chiang M. M. Couples - 12/05/2018
« Chiang Mai M. »

Helpful staff, central position, close to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boyle R., We are truly delighted to hear that you enjoyed your journey with us and that our team has been able to meet your expectations. Thank you for choosing to stay at M. Chiang Mai and for taking your time to review. Sincerely, The Management

AccorHotels certified review
Sagar T. Business - 04/05/2018
« Sagar t. »

Overall good experience. Enjoyed my stay. Sales person Nussara is very co operative.

AccorHotels certified review
Ruedee Friends - 03/05/2018
« PRAVIT P. »

Thank you very much for your service team. Thankful for every one.

Our hotel has responded to the review
Our hotel has responded to the review

เรียน คุณ Pravit, โรงแรมเมอร์เคียวเชียงใหม่ ขอขอบคุณท่านที่เข้าพักที่โรงแรมของเรา เรามีความยินดีที่ท่านมีความพึงพอใจในการเข้าพักครั้งนี้ คำชมเชยของท่านจะเป็นส่วนหนึ่งเพื่อให้พนักงานของเรามีขวัญและกำลังใจในการให้การบริการต่อแขกของเรา ทางโรงแรมหวังว่าจะได้ต้อนรับการมาเยือนของท่านอีกครั้ง ขอแสดงความนับถือ ฝ่ายบริหาร

AccorHotels certified review
J. L. J. Business - 29/04/2018
« TOSHIBA MACHINE SALES CONFERENCE »

Overall experience was good. The food was special, the receptionist was extremely friendly because we were 90 person and without any hesitation they gave room keys and guided them perfectly. Even late nights they helped my friends. The room service was extraordinary, the clean the room every bit without any scraps or wastes. The conference room was nice with timely served snacks and Tea. The overall team of Mercure supported by Miss. Nussa was fantastic. Thank you for your swervice and support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leemer, It was with our great pleasure to have you with us, we sincerely appreciate you taking the time to write a review of your experience of your stay at our resort. It was an honor to hear that our property and services are to your satisfaction, we thank you very much for your kind words and compliments, as these will encourage & motivate our team to always strive for better services to our value guests. Sincerely yours, The Management

AccorHotels certified review
Eko Solo - 25/04/2018
« The best »

The stuff speak English!! They are very friendly . The service is the best. The room is clean. Definitely I am coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. We thank you very much for your kind words and compliments, as these will encourage & motivate our team to always strive for better services to our value guests. Sincerely yours, The Management

AccorHotels certified review
Vinay S. T. C. Business - 24/04/2018
« Mercure an experience of Bliss »

Tour Name: Toshiba Machine Conference Travel Partner: Thomas C. Tour Managers: Vinay, Karan and Shahid Date: 17th April to 21st April My experience as an individual who represented 90 number of guests from an esteemed Japanese brand called Toshiba was similar to that of Happy kid, who got pampered every single second of his stay. I can't thank much each and every individual at the front desk, the bell boy team, the house keeping, the FnB team, the security team and the banquet team for doing thier work with smile and gratitude. All though we were a demanding customer, Mercure just accommodated every requests of ours with a smile. Mind you they had to go an extra mile for us everytime, and this team did it without any fuss. Nussara, Director Sales and Marketing, One mind blowing personality. She is an inspiration for aspiring people in the hospitality world. Though she is a director, she represented her self as a true Mercure by being their on ground zero and over the phone 24/7. From welcoming guests to check-in process, she made it look like a cake walk. The success of the conference should be attributed to her. The whole Conference set up and the smooth flow of the conference was only possible because of her sincere presennce and quick responses. She was disturbed by me, by my calls in the middle of the night, yet her voice over the phone was filled with warmth to ease out the heated situations. My Clients were all Gaga for this Champion Lady. She was wanted by me for all my requirements since day one and not a single time she disappointed us. Her work around for much dear thing called "food" was quite commendable. I can only say that she is an asset that no organization should let go and she is the face that every customer of yours should meet. This iron lady can definitely turn things around. I wish all the success to Her and Mercure. You all are true face of Hospitality industry, setting high standards. You deserve a 5 star plus ratings every where. Your team deserves double of it. Once again thank you Mercure for making this tour a success and a well spent times of our life. Regards Vinay Tour Manager Thomas C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinay S., Our team is overwhelmed to read your poetic complete review of your recent stay with us. You and your team were able to fit plenty of experiences into your short time with us on the mountaintop. Thank you for your kind words to Khun Nussara, our Director of Sales and Marketing, so eloquently. We would like to express to you our deepest gratitude for having an opportunity to serve you and your team. We look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Mercure Chiangmai family. Sincerely yours, The Management

AccorHotels certified review
Colmena Solo - 23/04/2018
« Outstanding services for a warm welcome »

I would like to emphasis the quality of the services provided during my stay, the extremely friendly team alert to the needs of the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colmena, Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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