Hotel - Mercure Chiang Mai
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Mercure Hotel

Mercure Chiang Mai

183 Changpuak Road  SRI POOM  MAUNG DISTRICT 
50200  CHIANG MAI
THAILAND

994 reviews
TripAdvisor Rating Based on 994 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 602 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 994 reviews
AccorHotels certified review
Sunaryo Families - 07/07/2017
« Personalized Hotel »

Warm welcome you gave us is a huge value I rarely experience at other hotels I stayed with in the past. Personalized message on the mirror, thank you note, welcome drink, big smile at the reception and helpful bell-boys really made our stay. Suggestion from my side would only be issue with partition in the bathroom. Taking a shower without having waters overlows on the floor is almost impossible. You may want to extend it properly. Thanks and Keep up your good work!

AccorHotels certified review
Fabio D. O. M. Friends - 07/07/2017
« Worst hotel in Chiang Mai, not according to Mercure standards or even Ibis Budget »

So far the poorest I've ever had in my all experience with Accor Hotels. Room was so ugly, with some dirty in the sheets. Staff could barely speak English and even if they could... It was terrible. Taxi service wanted to charge us a fixed price and did not accept to call a taximeter one. Welcoming drinks did not have beer or alcoholic option. Shower was not even getting hot wated and hair dryer was not working.

AccorHotels certified review
Gary B. Solo - 06/07/2017
« I was made to feel very welcome by all the staff! »

From the moment I walked in to the hotel, the staff were friendly, courteous and very helpful. The receptionist informed me I was being upgraded to the deluxe room, which was a nice surprise. The rooms were spacious, clean, comfortable and had all the facilities I needed for my 3 week stay. I have stayed at many hotels over the years but this one has been the best experience for both staff and room quality.

TripAdvisor certified review
Family - 02/07/2017
« Mercure Hotel Chaing Mai »

This Mercure Hotel in Chiang Mai is truly a gem of a Hotel. Something the Mercure Group should be very very proud of. Our experience was outstanding, with great staff, from the doorman, the front office people, the room cleaning service, to the lovely ladies at the bar in the evening, who mixed the best cocktails. Breakfast was outstanding, with great choices of food & great service staff. The associated travel office in the hotel foyer (and in the office just outside) were great to deal with and the taxi man out the front was also a good service. We would return to Chiang Mai again, just to experience again the friending staff at this hotel. It made our experience in Chiang Mai something we will never forget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Canberra, I am overjoyed to hear that we have succeeded in exceeding your expectations in most of the aspects of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team and the tour company as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we look forward to welcoming you back again soon to our hotel and to the beautiful ChiangMai. Faithfully yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor certified review
Business - 27/06/2017
« Long stay in Chiang Mai »

The staff were superb! Friendly, helpful and always smiling. Every day I came back from training at the ITM school of massage. I was greeted with a lovely smile and my key to the room. It seems each staff member had memorised my room number!! So it was always wsiting for me! Rooms were spacious, very clean and free tea, coffee and water were renued every day. The room had s fridge which was handy for other items bought from the market! The location was perfect for me and I frequently walked into the old city from the hotel, although you can easily catch a red taxi from the road. Thanin market was very close along with the bank and supermarket!! Muay Thai stadium and ladyboy cabaret were 2 minutes walk. The location is perfect!! The staff are superb and I will book this same hotel next year for my continued study of Thsi massage! 😁😁

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gary, We are thrilled to read such a wonderful review on your recent experience at The Mercure ChiangMai and thank you for your valuable time to write this and it was our pleasure to have accommodated you. I will share your comments with our team especially our Front Office and Housekeeper and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the opportunity of welcoming you all back to our hotel again soon. Sincerely yours, Chatchanan Settavayu Executive Secretary to General Manager

TripAdvisor certified review
Family - 25/06/2017
« Great value. »

Really good value hotel which has good access to the walled city. The shuttle bus service is excellent. Biggest bed we have ever seen. The pool was lovely and clean though the outdoor pool furniture could be updated.

AccorHotels certified review
Robert M. Friends - 24/06/2017
« Green River »

Room was large and clean with a huge bed. Bathroom facilities were very good, water pressure fantastic, with a good range of amenities. Plenty of towells. Check in was problem free, with very helpful, accomodating staff.

AccorHotels certified review
Andrew Families - 22/06/2017
« Satisfied, staff were friendly and helpful »

There may have been some misunderstanding but I thought that we would have two beds as We booked for 2 adults and a 15 year old child, this was not the case and we all had to share one bed. We found it odd that we had to request toilet paper as there was only a small amount in the room and we ran out. We found the bed very hard also. The motel was clean and the staff were friendly and helpful. The location was good.

TripAdvisor certified review
Friends getaway - 21/06/2017
« So clean it's like a hospital »

This Accor property is not inside the town's old walls. It's just right outside, but definitely worth every baht spent. The floors are so clean and the hallways are quiet. It's as if I'm in a hospital patient ward where the maids are ultra attentive. Most rooms have a standing space for showers. Room 350 has a bath tub if you're inclined to soak. During early mornings, busloads of tourists will crowd the breakfast dining area. Best to go early or late to avoid crowds. Their offerings include western selections, eggs cooked to order station, an Thai breakfast table, salad and Chinese options. Pool is on the 3rd floor. It's nothing spectacular, but adequate for a relaxing afternoon. And... I forgot to mention, no durians allowed, but you can consume them outside in the food court by the TOPS supermarket 20m to the right of the hotel.

TripAdvisor certified review
kanyay2017 Family - 16/06/2017
« Disappointed »

This is my first time staying at Mercure and I was surprisingly disappointed. May be Mercure Chiang Mai has been there for more than 20 years. I am used to iBis and other Hotel in Le Club and they are satisfied. I found Mercure is a bit old and eventhough i was upgraded to Superior , i was put on the same floor with Chinese tour group and you could imagine how noisy it was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanyay, Thank you for taking your time to share your experience at Mercure ChiangMai. Your constructive comment will be shared to all for improvement. We hope to have the opportunity of welcoming you back to beautiful ChiangMai and to our hotel again. Truly yours, Chatchanan Settavayu Executive Secretary to General Manager

AccorHotels certified review
Anonymous Friends - 15/06/2017
« Not a bad experience with friendly and helpful staff  »

Good welcom n pick up service in airport Not enough food choice in hotel but friendly staff show around to get food Clean environment

AccorHotels certified review
William P. Families - 12/06/2017
« Short stay »

Great staff at front desk. The bell captain was very helpful on our arrival. I could not locate a car park but he assisted and found a place for our vehicle. It was my birthday and the front office staff arranged a cake for me. That was very thoughtful. Having stayed at your hotel I find the parking very poor.

AccorHotels certified review
Wayne H. Friends - 11/06/2017
« Good service from staff good breakfast »

Enjoyed our stay thought hotel was a bit far out of town and could do with some updating in areas otherwise good stay overall

AccorHotels certified review
Anonymous Business - 10/06/2017
« Director of Procurement  »

The hotel was OK. The a/c was not adequate.

AccorHotels certified review
Donovan O. Friends - 26/05/2017
« Great service and location  »

Staffs service is top notch in replace of the antique feel of the hotel . Location of hotel may not be very centralized but near to ammenities and great food if you don't mind walking for 5-10 mins. Good place to relax with peace and quietness.Free transport to night bazaar and Sunday market. Should increase to add market street to it free transport.

AccorHotels certified review
Mayoon P. Business - 26/05/2017
« Perfect stay »

Friendly staffs. Nice room decoration.

AccorHotels certified review
Oat Friends - 26/05/2017
« Good service and good of room connection  »

We very impressed for gave us the connecting room btw my room and my friend room. And we also got good service from staff

AccorHotels certified review
Worachat Friends - 22/05/2017
« Great Location, Great service and Love breakfast.  »

Love to stay here.. always good value for money and good location. Staff are friendly and helpful.

AccorHotels certified review
Anonymous Couples - 03/05/2017

When I take my holiday to chiang mai I always stay at the mercure as all the staff are very friendly, helpful and polite the room is always very clean.

AccorHotels certified review
Anonymous Couples - 29/04/2017

We were only there 1 night. Again the front office staff were very good. I had a problem with my booking and telephoned your staff the morning of our stay. She was very helpful and fixed my problem. When we arrived everything was correct and we had an enjoyable stay. We will be returning on the 6th May.

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