Hotel - Mercure Chiang Mai
Mercure Hotel Mercure Hotel

Mercure Chiang Mai

3.5/5 1,113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 767 reviews

Our guest reviews for Mercure Chiang Mai

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,113 reviews
Peterb Business - 11/10/2018 AccorHotels certified review
« Great stay »

I have been staying at this hotel for a number of years. The service is consistently good and the price is right.

Couples - 10/10/2018 TripAdvisor review
« A Welcome Break! »

After spending 3 weeks touring, the Mercure at Chiang Mai was a welcome retreat. The staff were friendly and professional, the rooms clean and comfortable and the location excellent. The area is easy to navigate, the Tops store and the fresh food market catered to our daily needs and the curtesy bus ensured we got to and from the night market. Nothing was ever too much trouble. This was our third stay at the Mercure Chiang Mai and we highly recommend it to anyone visiting the area.Many Thanks to the Manager and staff for an enjoyable stay.Doug and Nancy TearAustralia

Our hotel has responded to the review
Our hotel has responded to the review

Dear nancytS7604TI, I am overjoyed to hear that we have successes in exceeding your expectations in most of the aspects of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely yours, The Management

Kévin C. Solo - 21/09/2018 AccorHotels certified review
« Many thanks ! »

Thank you to your team for their welcome, excellent stay at the hotel! I will come back for my next travel at Chiang Mai !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Laurie F. Couples - 10/09/2018 AccorHotels certified review
« It was a pleasant four days »

We had nothing to complain about. Whether it was the check-in, the breakfast staff, the citrus room bar, the concierge staff, all were more than pleasant and helpful. Theconcierge staff were especially belpful. That is not to say that other staff were unhelpful. We seemed to ask the concierge and his staff for more advice.

Nicholas S. Solo - 08/09/2018 AccorHotels certified review
« A good hotel, slightly out of town »

The facilities and service at the hotel were excellent though the immediate area isn't particularly interesting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking your valuable time to tell us about your experience at the Mercure Chiang Mai. Please rest assured that your constructive comment will be shared to all for further improvement. We hope to have the opportunity of welcoming you back to beautiful Chiang Mai and to our hotel again. Sincerely yours, The Management

Anonymous Solo - 27/08/2018 AccorHotels certified review
« Very much satisfied »

Very much satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Filippni, I am delighted to hear your positive notes regarding our hotel’s services and facilities as well as your comment about the wonderful correspondence with our staff. Thank you for the great feedback and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Sincerely yours, The Management

G. H. Couples - 23/08/2018 AccorHotels certified review
« Well presented, older style hotel with good value, spacious, clean rooms in an uninspiring part of town. »

Very appreciative of an upgrade into a spacious suite. Second time at this hotel & on both occasions have stayed on the north facing side of the building with a very drab, uninspiring view over neighbouring unit blocks & untidy rooftops. The general locale is quite suburban & uninspiring, although only a short 15 minute walk to the old city & its attractions. It is a solid, well maintained building with predominately tiled surfaces. Staff were pleasant & attentive. Breakfasts were substantial & well presented with adequate variety. Value for money alone would see me return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for your loyalty. We appreciate you taking time in sharing your recent experiences at Mercure Chiangmai. The guests' feedback and critique help us to improve on our shortcomings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, The Management

Bob Solo - 12/08/2018 AccorHotels certified review
« Friendly staff, great service. »

Very enjoyable stay - friendly welcoming service, large comfortable room, excellent breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Your kind words will definitely be passed on to our team and they will be thrilled to know that their efforts met your satisfaction. Thank you very much for your review and we hope you and your family will have the opportunity to return again soon. Sincerely yours, The Management

Stephen T. Solo - 30/07/2018 AccorHotels certified review
« excellent hotel, the Staff are what make it so amazing »

I loved my stay at your hotel. All the staff treated me so kind with such beautiful warm smiles, even at 6am when I went to breakfast they knew my little special requests and had them waiting for me each morning Very pleased with my experience and I would recommend the hotel to everyone coming to Chiang Ma arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We are thrilled that your stay was once again everything that you were hoping for and that you consistently find our hotel to be comfortable and excellent value. Many thanks for staying with us recently at Mercure Chiangmai and for sharing your positive commendation with us on the forum. It will be a pleasure for us all to have you return to enjoy further quality time when you next visit Chiangmai. Sincerely yours, The Management

Ja Couples - 30/07/2018 AccorHotels certified review
« Helpful front desk, pleasant stay in Chiang Mai »

We had a pleasant experience at Mercure Chiang Mai. While it fell short of the usual Mercure standards (in the hotels we have stayed in), it was compensated by the helpful and attentive front desk. The king-sized bed was comfortable and large but the bathroom was basic and toiletries provided were the very bare minimum. And while coffee and tea were provided, it was only two small sachets of each, only sufficient to make one cup of tea or coffee each day. We were surprised by this given that we had a room upgrade as Accor gold members, and can barely imagine what a standard room could be like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chan, I am grateful for your wonderful feedback about our people and service especially from our Front Desk staffs. Please rest assured that this compliment will be shared with my team who will definitely be glad to know their services were well received and appreciated. Thank you once again for your comment and we do hope you will have the chance to stay with us again in the future. Sincerely yours, The Management

B. Solo - 26/07/2018 AccorHotels certified review
« Reasonable priced stay needing some care »

Very friendly staff & good airport minibus service... good sized rooms with clean quality fittings!.. My room 449 safe didn’t work & was faulty!... Good restaurant and bar but lacked a bit of atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Smialek, Please rest assured that this compliment will be shared with my team who will definitely be glad to know their services were well received and appreciated. It will be so kind if you please let us know the "Lack of Atmosphere" by your mean so that we could lead it to the better way. Hope we have another opportunity to welcome you back not distance away. Sincerely yours, The Management

Roshni Solo - 26/07/2018 AccorHotels certified review
« Excellent service, staff and welcoming attitude. I loved staying there. »

Excellent. No problems with anything. I was happy with my room and how clean it was. Staff were so helpful. Breakfast lunch and dinner was excellent and value for money. I will always stay there if I have to travel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun R., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Friends getaway - 26/07/2018 TripAdvisor review
« Good Hotel in the Centrum Chiang Mai »

We chose this budget hotel as it is in a good location in the city surrounded by a restaurant, shopping, not far from the Ping River where I highly recommend a 1 hour cruise. The staff in the hotel is very friendly and helpful. The hotel area is a bit dated and I think, that is why the room rate is cheap. Highly recommended is the large breakfast buffet or the kitchen with Thai and international dishes. On the 3rd floor is also an outdoor pool with sun loungers and parasols to relax. As an excursion you should definitely visit the large temple complex

Our hotel has responded to the review
Our hotel has responded to the review

Dear 369erwing, We are thrilled to read such a wonderful review on your recent experience at The Mercure Chiang Mai and thank you for your valuable time to write this. It was our pleasure to have accommodated you and your family, and we are glad to hear that all your family members had a great time at the hotel experiencing several activities provided. We hope to have the opportunity of welcoming you all back to our hotel again soon. Sincerely yours, The Management

Takashi S. Couples - 24/07/2018 AccorHotels certified review
« comfortable stay »

totally we enjoyed comfortable stay. shuttle van service to Night market,delicious breakfast is also good for us. we'll stay when next visit to Chiang Mai again. thank u for friendly stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Takashi S., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, The Management

Karl S. Families - 19/07/2018 AccorHotels certified review
« Quiet and friendly place for the family »

Pleasant and comfortable accommodation without any annoying marketing pressure, conveniently located and with easy access to the city of Chaingmai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., It certainly is rewarding when a valued guest shares a positive feedback and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, The Management

Kevin W. Couples - 10/07/2018 AccorHotels certified review
« A great hotel with fantastic staff. »

My first time in Chiang Mai and I really enjoyed it. A great part of that enjoyment was down to the wonderful staff at the hotel. Always helpful and polite, they went out of their way to make my stay a good one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin W., Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely yours, The Management

Oliver-christian T. Business - 09/07/2018 AccorHotels certified review
« very friendly staff, hotel needs some refurbishment »

Room was large and ok, but only one usable power point located at the mini bar, so useless for working. The corridor would need some painting an decoration as well

Sue W. Friends - 04/07/2018 AccorHotels certified review
« Perfect Stay »

Exceptional service from all staff, upgraded rooms are excellent. Great Value for money. Great pool. Hotel is very clean. Staff make our holiday feel like home. Looking forward to next year. Only slight negatives, poor tv reception and a better quality tv screen would be good. Breakfast is great for Asian but the dough sticks were always cold and chewy. Egg station great but European choices included items which farang do not eat for breakfast. I am impressed with your efforts on water conservation etc but wonder why the room bottled water is in plastic bottles. Ibis Chiang Khong uses glass bottles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you very much for reviewing your experience at Mercure ChiangMai here. I am very happy that we were able to meet your expectations. We are always eager to hear of any comments about the food improvement that will help us improve the guest experience at our Resort and I could address that with our Director of Food and Beverage respectively. Thank you for choosing our hotel as a part of you traveling throughout Asia and we are grateful for your recommendation. Hope to have a pleasure in welcoming you all back once again. Sincerely yours, The Management

Thomas C. K. Couples - 04/07/2018 AccorHotels certified review
« Good value »

Good service overall, if can improve some minor things would be much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chhung, May I thank you for staying with us at Mercure ChiangMai Hotel and providing us with your valued feedback. However, please feel free to contact me directly about the minor things you mentioned to be improved in order to be brought up to direct department concerned respectively. We hope to have the opportunity to welcome you back once again sometime soon. Sincerely yours, The Management

Darshana P. Solo - 21/06/2018 AccorHotels certified review
« Average »

Clean room. Big but bathroom shower was too slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARSHANA P., Please accept our deepest apologies for any inconvenience you experienced during your stay. Guest satisfaction is of the utmost importance to us and I am reviewing all of your feedback so as to improve the services and comfort offered to our valued guests. Sincerely, The Management

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