Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,015 reviews
Novotel Surabaya - Hotel & Suites
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Room 1

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,360 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,015 reviews

Friendly helpful staff but hotel building needs repainting and please stop using plastic

Customer review rating 4.0/5

Ginny Couples - 07/05/2019 AccorHotels certified review

We enjoyed our brief stay. Good value for money and well-located in pleasant grounds. But the buildings look tired and in need of some refurbishing. And we were sad to see lots of plastic water bottles being used, particularly in the meeting rooms. Please please please don’t add to the plastic problem - use jugs of water and glasses instead.

Dear Mrs. Ginny, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

great

Customer review rating 4.0/5

Rizky Business - 07/05/2019 AccorHotels certified review

i had a great time for staying a night at Novotel. Thank you very much for giving me good services.

Dear Mr. Rizky, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Me

Customer review rating 4.0/5

Dyah M. P. Friends - 02/05/2019 AccorHotels certified review

Memorable

Dear Mrs. Dyah Mutiara, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Week End with my kids

Customer review rating 4.0/5

Erwin Families - 30/04/2019 AccorHotels certified review

Overall sangat memuaskan dan anak2 senang. Thanks novotel

Dear Mr. Erwin , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Good Hotel

Customer review rating 4.0/5

George B. Business - 30/04/2019 AccorHotels certified review

Very friendly staff

Dear Mr. George B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Nice hotel

Customer review rating 4.0/5

Danar B. Families - 30/04/2019 AccorHotels certified review

Good location, room with pool terrace

Dear Mr. Danar, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Excellent

Customer review rating 4.0/5

Diana D. Business - 29/04/2019 AccorHotels certified review

Delicious foods dan beverages, cool situation, near from any places, a lot of plants and have a jogging track.

Dear Mrs. Diana, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Family vacation

Customer review rating 4.0/5

Rama Families - 29/04/2019 AccorHotels certified review

Excellent place. Could be the best Novotel in Indonesia at the moment (At least compared to the ones in Bogor, Bandung and Semarang)

Dear Mr Rama, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Luar biasa

Customer review rating 4.0/5

Drajad Families - 29/04/2019 AccorHotels certified review

Excited

Dear Mr. Drajad, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. Mr. Drajad, we hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Bambang Erwin S.

Great

Customer review rating 4.0/5

Arif A. Couples - 26/04/2019 AccorHotels certified review

Very nice hotel.

Dear Mr. Arif, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

El kanadi

Customer review rating 4.0/5

Anonymous Couples - 25/04/2019 AccorHotels certified review

It was good experience to have couple of days there and it was not the first time and it will be not the last time of course Thanks for the great hospitality

Dear Mr. El Kanadi, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Happy long weekend

Customer review rating 4.0/5

Eko H. Families - 24/04/2019 AccorHotels certified review

Vacation with beloved family & children, comfort & large room , clean swimming pool, beautiful mini garden.

Dear Mr Eko Widayanto, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Nice room with varieties of food for breakfast.

Customer review rating 4.0/5

Rama A. Business - 24/04/2019 AccorHotels certified review

It was a business trip, I wish I can enjoy more of hotel's feature, like swimming pool. But all and all it was good.

Dear Mr. Rama A. , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Good

Customer review rating 4.0/5

Marico Business - 23/04/2019 AccorHotels certified review

Good

Dear Mr. Marico, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Product is aging

Customer review rating 4.0/5

George B. Business - 22/04/2019 AccorHotels certified review

Very disappointed with the product because mostly is aging

Dear Mr. George, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bambang Erwin S.

Satisfied and comfortable

Customer review rating 4.0/5

Nyoman A. Families - 22/04/2019 AccorHotels certified review

We are really glad choose Novotel for a short stay in Surabaya. The service was excellent, room was clean and complete, especially the food was extraordinary. Will be back for another vacation in Surabaya.

Dear Mr. Nyoman, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Great

Customer review rating 4.0/5

Ichal Friends - 20/04/2019 AccorHotels certified review

Nice place, delicious food, great service

Dear Mr. Ichal, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Perfect night for the Wedding Family

Customer review rating 4.0/5

Moses S. Families - 20/04/2019 AccorHotels certified review

It was such an amazing opportunity to stay here. The service was so nice, warm, and so friendly Delicious breakfast with pool view The hotel accomodate us perfectly Recommended place for family staycation

Dear Mr. Moses, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

mr Wahyu I.

Customer review rating 4.0/5

Wahyu I. Solo - 20/04/2019 AccorHotels certified review

clean, calm, comfortable, perfect for abreak in the heat of the city of surabaya,,...friendly service

Dear Mr. Wahyu, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.
Customer review rating 4.0/5

Patricia Business - 20/04/2019 AccorHotels certified review

The reception and the staffs are very helpful. I have enjoy the stay and also a memorable stay. The room is clean and nice. Very good service and friendly.

Dear Mr. Patricia, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.
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