Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 981 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 3,129 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 981 reviews
Zahra J. Families - 24/11/2018 AccorHotels certified review
« Nice experience »

Nice hotel, with a big swimming pool and relatively private environment considering it's in the city. However, the towels provided were yellow, dirty or threadbare. There were dried white spots on our bedcover and black stains that look like grease stains on the floor rug. Staff were friendly enoughand the breakfast spread was nice though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Zahra, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team that we are sure this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please also accept our sincere apology for the issues that you experienced during the stay and caused your inconvenience. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Rest assured that your comments have been highlighted by the Departments concerned who then take immediate corrective action plans as well as team briefing to avoid the issues re-occurrence in the future. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Ruth J. I. Families - 24/11/2018 AccorHotels certified review
« Awesome place »

Good place,like in bali,good service,good taste of food,i like pizza so yummy thanks novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ruth Joice, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments and review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issues that might happen. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Suharso R. Business - 23/11/2018 AccorHotels certified review
« Really nice hotel, good service from begining tills the end. »

First time stay at this hotel (previously at Mercure). Nice rooms with balcony. The room is big enough for two adults. Hotel’ Sandals was too small for me :). The materials were also not to suitable to used outside hotel areas. But overall, everything was good. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Suharso R., Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure for us to receive positive feedback. We will share your feedback with our team. We believe that it will serve as an encouragement for all of our staffs to continuously improve the service quality to all of our guests at all times. Yet, please accept our sincere apology for any issues that you might experience during the visit. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Alya Families - 21/11/2018 AccorHotels certified review
« The place is well furnished but the owner must Improve on the cleanliness standard. »

It was a pleasant experience, the staff was very courteous and helpful. The ambience was friendly. The breakfast buffet was satisfying. My main grouse was the standard of cleanliness which is rather low. The shower floor and walls and the toilet bowl were not scrubbed. The shower floor was thus slippery and dangerous. The linen and towels were also not very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alya, Thank you very much for your trust to Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for any issues that you experienced during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our wish that you still reserve the confidence for the Hotel and continue to choose us as your most preferred Hotel in Surabaya. As such, allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Anna Business - 19/11/2018 AccorHotels certified review
« excellent »

very comfortable room and bed, lovely friendly helpful staff, beautiful pool and outdoor area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anna, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the opportunity sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will definitely share your comments with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology if your breakfast experience did not meet your expectations. Rest assured, the Executive Chef has taken his action plans to improve the overall Food & Beverages experience. Ms. Anna, it is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, allow us to welcoming you back home to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Antony C. Business - 14/11/2018 AccorHotels certified review
« Stay like at home »

The room is clean and tidy. Very comfortable. The staff is so helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony C, Thank you very much for staying at Novotel Surabaya Hotel & Surabaya and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all time. Yet, please accept our sincere apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Tan G. F. Families - 14/11/2018 AccorHotels certified review
« Good Service »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tan Giok F, Thank you very much for staying at Novotel Surabaya Hotel & Surabaya and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all time. Yet, please accept our sincere apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Alice A. Families - 13/11/2018 AccorHotels certified review

Overoll is good to stay at Novotel hotel Surabaya. But maybe the technisi must check controlling ac room by room. Because ac in my room not to cool. After the day when my son take a picture n video for his wedding day, the technisi said because the freon is not full. After his repair the ac is cool but we must check out. Thank u.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Alice A, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Rio Business - 13/11/2018 AccorHotels certified review

5 days stayed at novotel Ngagel same food and sam beverages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rio, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry to learn that your experience did not meet your expectations; please allow us to express our sincerest apologies for the inconveniences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We understand that there are some facilities and services that we need to immediately improve. However, it is our wish that you still reserve the confidence for the Hotel and give us another opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

Gandhi A. Business - 13/11/2018 AccorHotels certified review
« Felt like at home »

I spent 2 weeks here for business trip. Beyond its excellent services, this hotel offers anything I need. You named it, there it is! LOL Over all, staying here felt like staying nowhere, at home!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gandhi, Thank you very much for choosing Novotel Surabaya Hotel & Suites as your home away from home and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back home to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Zaenal A. Business - 12/11/2018 AccorHotels certified review
« The room without carpet.. feel cool however the AC switch off »

Good food, standard hotel.... need to improve the cleanliness the garden close to swimning pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zainal a., Thank you very much for staying at Novotel Surabaya Hotel & Surabaya and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all time. Yet, please accept our sincere apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Jeffrey Business - 11/11/2018 AccorHotels certified review
« very good »

nice place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeffrey Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Welly L. P. Families - 10/11/2018 AccorHotels certified review
« Good for family »

Nice and cozy..but no elevator so older hard to go in or up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Welly Luxza p., Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Yosafat Business - 10/11/2018 AccorHotels certified review
« A well spent homy stay »

I chose Novotel for its luxury and yet homy ambience. Starting from the warming welcome by the front desk and helpful info by several staff, i am sure that the hotel have high standard in customer satisfaction. Will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yosafat, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Ratna W. Families - 09/11/2018 AccorHotels certified review
« Room with “car parking” view »

The room is too standard for 4-star-hotel/resorts type. On 1st day, a waiter at Janggala resto offered few kinds of welcome drink and I picked guava but turn out ONLY orange juice available(so whats the meaning of asking and offering?) Breakfast service at resto was ok, the waiters are quite nice. Too bad the porridge wasn’t hot enough upon consumed. NeitheR the dim sum. Others, Nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ratna W, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are sorry to learn that your experience did not meet your expectations; please allow us to express our sincerest apologies for the inconvenience that you experienced during the stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We very much appreciate your concerns sharing. It is our wish that you still reserve the confidence for the Hotel and will give us the opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

Elysia Families - 08/11/2018 AccorHotels certified review
« Maybe rare people use my rooms, so it smell stuffy and misty. »

I am stay for my wedding day. Overall services are good, but not with the rooms. There are too many mosquitos, i almost can’t sleep and worried over night if i’ll infect dengue fever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elysia, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for the issues that you experienced during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Please rest assured that the issue has been highlighted by the Departments concerned that immediately take corrective action plans to avoid the issue re-occurrence in the future. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Arif W. A. Business - 06/11/2018 AccorHotels certified review
« Good and very welcome »

everything was excellent , but not with the food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arif Wicaksono A, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issues that you might experience during the stay. Your comments and feedback are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Danny Business - 06/11/2018 AccorHotels certified review
« Good hotel »

The experience is average. We do not like the design of the new rooms. Specifically the following- 1. The bathroom doors are not user friendly, difficult to open and close and no locks 2. The furniture laminate is cheap and have sharp edges 3. Your toilet in the lobby should be an embarrassment to the hotel. They are dirty and unsanitary. This can be an easy fix if your cleaning staff would pay attention to detail 4. The best experience is the food!! Your chef is fantastic and spent a lot of time in the dining room talking with guests and getting input. We loved the food!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Crayton, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry to learn that your experience did not meet your expectations; please allow us to express our sincerest apologies for issues that you experience during the stay. At Novotel, we strive to provide a superior service experience for every customer at all times; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. It is our hope that you still reserve the confidence for Novotel Surabaya Hotel & Suites and will give us the opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

Laursen Business - 06/11/2018 AccorHotels certified review
« Stay ok, but reception function failed »

Room and food was satísfactory. Reception failed in providing transport to airport - became critical as departure wwas friday. Has asked for receipt for stay by mail - but never got an answer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Laursen, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. However, we also very sorry to learn that due to the miscommunication, your car was delayed for 10 minutes. Please accept our sincerest apology to cause you anxiety and inconvenience. Since we were very aware with your flight schedule, we immediately rectified the situation by providing you transportation without any charge at that time. And for the receipt, we believe that it has been sent to your email. Once again, please accept our sincerest apology for making you waiting the email receipt to come. Mr. Laursen, we understand that there are some facilities and services that we need to immediately improve. Your comments and feedback are paramount for the Hotel that we very much appreciate. It is our wish that you still reserve the confidence for the Hotel and give us opportunity to better serving you. As such, we always look forward to welcoming you back home to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the future. Sincerely, Nurdiana Ika Sari

Fransisca I. Families - 05/11/2018 AccorHotels certified review
« Nice »

Room was clean and very nice. Breakfast is also good. My kid even had a chance to take his first horse-ride. Too bad we didn’t have enough time to try the swimming pool. Will surely back to your hotel. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Fransisca, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Yet, please accept our sincere apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Once again thank you very much for your confidence toward us. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

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