Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,038 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Photo non contractuelle / Strictly non binding

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,594 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,038 reviews

Novotel Surabaya

TripAdvisor rating 3.5/5

brightw52019 Couples - 14/11/2019 TripAdvisor review

Not up to standard I am used to Accor accomodation. The hotel lacks maintenance and our room although clean had a foul smell. Hotel staff provided us with aerosol. Food was not very appealing, catered more for the large groups of conference people.

Dear brightw52019, Thank you for taking time to review Novotel Surabaya Hotel and Suites. We work hard to deliver an exceptional guest experience during their stay at our Hotel, however in this case we fail to make your satisfaction and please allow me to express my apologies for that. Your concerns about the foul smell inside the room and the food which not very appealing had been discussed with all department concern to do review and fix all the matters mentioned immediately. If you have another chance for us to earn your trust, then I can assure you that you will have a great hotel experience. If you would like to discuss further with me regarding this subject, you could reach me at my email om@novotelsurabaya.com, and I will be get in touch with you. Kind regards, Novendra Operation Manager

Very Interesting

Customer review rating 4.0/5

Agustinus J. G. Business - 11/11/2019 Confirmed reviews AccorHotels

All the operator was extremely friendly, so I just feel like in my own home. Good luck Novotel Surabaya!

Dear j., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team specially to our operators. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more we thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Very Nice Hotel

Customer review rating 4.0/5

Graeme M. Friends - 11/11/2019 Confirmed reviews AccorHotels

My Experience was very good, polite helpful staff, nice Comfortable bed, well appointed room, and very nice gardens

Dear Graeme M., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Meeting accomodation

Customer review rating 4.0/5

Dea Business - 11/11/2019 Confirmed reviews AccorHotels

Great location, spacious room.

Dear dea m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you and serve you better on your next meeting. Sincerely, Rian Front-Office Manager

It was satisfying enough!

Customer review rating 4.0/5

Fabrianne S. Couples - 10/11/2019 Confirmed reviews AccorHotels

I enjoyed my stay there. The only concern I had was just the room I had requested was unavailable, so I had to move to the room on the second floor. If only I had got the room I wanted, it would've been perfect for me.

Dear febrian s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good

Customer review rating 4.0/5

Noor A. Business - 05/11/2019 Confirmed reviews AccorHotels

I like this hotel, the facility is good, the food delicious, but when i want trying sauna, the whirpool so cold both of them, so we Cancel trying the sauna and whirlpool

Dear Mrs. noor a., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Regarding your comment about sauna and whirlpool is not working as well we do recheck it soon and thank you for your input. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Way Way Below Expectations

Customer review rating 4.0/5

Nagarajandran A. Friends - 04/11/2019 Confirmed reviews AccorHotels

In general the hotel was: 1. Good:- a. Friendly & courteous staff and overall cleanliness of the hotel b. Great location 2. Bad:- a. Breakfast was reasonable but replenishment was slow. b. The toilet bowl cover in the bathroom was stained. Its time to change. c. Bath towel also old need to change

Dear Mr.nagara j., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again thank you to share to us about your positive feed back and surely we will inform our House Keeping and Engginer team to recheck and control our Room facilities clean lines and use able. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Good facility but Not knowledgeable staff and Room not ready during check-in

Customer review rating 4.0/5

Hendra Business - 04/11/2019 Confirmed reviews AccorHotels

Although this is an old hotel, but facility is still good. However the staff needs to be more educated on the Accor facilities, like when I tried to use my dining credit from Le Accor, they don't seem to know how to use it. During check-in (around 5PM), room was not ready so I had to wait. FYI: purchasing from Accor website is more expensive than from other online hotel reservation

Dear Mr.Hendra Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager Sincerely,

1 night Surabaya

Customer review rating 4.0/5

Laurent L. Business - 04/11/2019 Confirmed reviews AccorHotels

Beautiful place as short time visit cannot enjoy facilities It was good experience for me

Dear Ms. laurent L., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Bad service and unfriendly service

Customer review rating 4.0/5

Nandoz Business - 04/11/2019 Confirmed reviews AccorHotels

i think the services from the staff hotel unfriendly and the variant of the breakfast not much

Dear Mr.nandoz t., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Ruzi Okta Febrian Front Office Manager Sincerely,

Excelent Hotel

Customer review rating 4.0/5

Rizky A. Solo - 04/11/2019 Confirmed reviews AccorHotels

Thats good hotel, good service, clean and comfy room, very friendly staff

Dear Mr/s.rizky A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Experience in Novotel Surabaya

Customer review rating 4.0/5

Sardool S. Families - 03/11/2019 Confirmed reviews AccorHotels

See comments written in Duty Manager Log Book

Dear. Mr/s.Sardool S., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dona Yohana General Manager

Bagus banget

Customer review rating 4.0/5

Sri Business - 31/10/2019 Confirmed reviews AccorHotels

It was nice staying there. The staff were friendly and the food was good.

Dear Mr.koman g., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

good services, good baverages

Customer review rating 4.0/5

Marini A. O. Business - 29/10/2019 Confirmed reviews AccorHotels

in room apartement we need a hair dryer. hotel should set it up.

Dear Ms. marini a., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We do sorry to inform you we not provide hairdryer in our room but you can get this facilities on upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Resort Style City Hotel

Customer review rating 4.0/5

Simon Families - 29/10/2019 Confirmed reviews AccorHotels

Accomodation quality is good, but services quite slow during check in, room little bit dusty and need mosquitos control. The biggest advantages are big room and great pool. Standard breakfast with nice pool view.

Dear simon h., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are thank you with all your input related our service and product and sure we are learn from all positive feedback like this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Great

Customer review rating 4.0/5

Ndaru Business - 29/10/2019 Confirmed reviews AccorHotels

It's a very nice experience to stay here.

Dear ndar y., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Awesome

Customer review rating 4.0/5

Anonymous Business - 29/10/2019 Confirmed reviews AccorHotels

The service at this hotel is very satisfactory

Dear Mr/s. engel d., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

room is less clean. Old towel was used. Mosquitos found during staying.

Customer review rating 4.0/5

Aida Business - 29/10/2019 Confirmed reviews AccorHotels

Nice experience with garden and swimming pool.

Dear aida f., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again thank you for your feedback and surely we are investigate all the input related cleanliness,towel and mosquito that makes your stay not meet your expectation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager
Customer review rating 4.0/5

Stefanya Families - 27/10/2019 Confirmed reviews AccorHotels

it was good.

Dear Ms.stefanya, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Standard

Customer review rating 4.0/5

Rahmat Business - 24/10/2019 Confirmed reviews AccorHotels

Bellow expectation as Novotel standard especially in facility

Dear Mr. rahmat n. Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Ruzi Okta Febrian Front Office Manager Sincerely,
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