Hotel - Novotel Surabaya Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya Hotel & Suites Hotel

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3.5/5 923 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SURABAYA JUANDA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 215 rooms
  • 46 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,477 reviews

Our guest reviews for Novotel Surabaya Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 923 reviews
AccorHotels certified review
Salus Friends - 04/12/2017
« Calm natural ambience »

Strength : Good barbeque Relaxing environment To be improved: Towels provided upon request (not the best 4 star hotel standard) No elevators

AccorHotels certified review
Ishak Friends - 04/12/2017
« A good place to stay and relax »

Have a good choice for breakfast and specious room.

AccorHotels certified review
Hendro S. Solo - 04/12/2017
« Good Toom »

It was Nice Hotel in Surabaya

AccorHotels certified review
Galih N. Families - 04/12/2017
« Great apartement room »

It was a nice family trip in a family room. It was pleasant afterall. But you can be better in the breakfast. The menu is lot of choice but the taste is a little bit plain

AccorHotels certified review
Anonymous Business - 29/11/2017
« Overall alright, food was average, room is not as clean, toilet walls have lizard poop »

Overall it was a good stay. Breakfast was average with minimal choices. Continental breakfast options like bread was not available as toaster was spoilt. Bedsheets had a blood streak and hair underneath the blanket - the cleaner was prompt with cleaning. Surprisingly, the walls of the toilet has lizard poop stucked and it was quite unsightly. But overall, service was good and stay was overall still comfortable.

AccorHotels certified review
Marsudi Families - 29/11/2017
« overall service is OK »

I think Novotel is a good hotel. My daughter was very happy stay in this hotel. No towel close the swimming pool, it need visitor back to room to take towels. It make us not enjoy for swimming. If we compare, other hotels & resort provide towels close to swimming pools for visitor. Some of them provide towels like pajamas

AccorHotels certified review
Danil Families - 28/11/2017

Nice room

AccorHotels certified review
Yan P. Families - 28/11/2017
« Ok »

First day, I stayed at the room that it wasn’t comfort. The bed was been too old and the spring was broken. The bathroom was flooded. I complained and asked to change room, Staff was very helpful so he gave me another room. Thank you for the excellent services.

AccorHotels certified review
Ms F. Families - 27/11/2017
« Bad experienced!! »

It took long time for checked in. The receptionist asked for 1 juta idr for deposit and disagree to return the deposit because out of cash in their drawer so they asked for account number to transfer the cash money in 5 working days. Its been over 2 weeks now and no deposit returned in my savings account. Extremely dissapointed.

TripAdvisor review
Family - 27/11/2017
« Broken AC & Messy Finance »

As a Platinum Le Club Member and Accor Meeting Planner, I'm disappointed by the service during my last stay. I reserved Wedding Room package and 3 additional rooms. The finance didn't confirmed my payment status and disturbed me after I left the hotel. One of the rooms didn't have a working AC. They promised me one hour repair time instead of changing my room. Until almost midnight, after the wedding reception, the room was still not air-conditioned properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gradeo97, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Responding to your concerns, we would highly appreciate if you could provide us with your furthe details as this will enable us to contact you. We are looking forward to hearing from you soon. Sincerely, Ganjar Laksmana eam@novotelsurabaya.com

AccorHotels certified review
Ferdinandus P. Solo - 22/11/2017
« Good Hotel »

Nice room, good service, friendly receptionists, warm greetings.

AccorHotels certified review
Fey A. Families - 21/11/2017
« Good service »

Thanx for good service even i had to some trouble with wifi but its ok.. Overall i loved to stay there.. -Princess-

AccorHotels certified review
Rio Families - 21/11/2017
« Dissapointing »

Room was big and nice, the only upside I ordered wedding rooms, but there is no clean up after the morning events. Staffs are not friendly and ignorant, marketing staffs are confused and asking for payments at 10 pm even though i've paid days before. At breakfast, food is quite good, but tables are dirty. We have to ask to clean up, but they don't even wipe our table. I will not stay there in the future

AccorHotels certified review
Paulus T. Business - 20/11/2017
« Good »

Good , nice & satisfied

AccorHotels certified review
Bombrq Business - 20/11/2017
« homey »

Feel at home

AccorHotels certified review
Yulius Friends - 12/11/2017
« comfortable »

comfortable and clean room. breakfeast was good too. overall score 8/10

AccorHotels certified review
Rahnian Families - 12/11/2017

The room is great

AccorHotels certified review
Anonymous Business - 10/11/2017
« Business and family trip »

Nice and quiet staying in...tasty food. Note: especially for me and my family, we are not quite comfort with rest room/bathroom style (not realy private). It is not too bad, but it had a bit advantage for my children when they were bathing...again, it is only for me and my little family. Overall is GOOD..

AccorHotels certified review
Ria Families - 01/11/2017
« Perfect for family »

Good room. Good pool. We didnt order breakfast. Love the garden

TripAdvisor review
Business - 31/10/2017
« Novotel Sby »

Room was clean and as per description on website. I got a an upgrade. Staff were friendly and check in was very smooth. Breakfast selection was decent and chef made vegetarian noodles for us upon request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rikesh631, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana

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