Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

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3.5/5 951 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,844 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 951 reviews
TripAdvisor review
Lonta K Family - 18/06/2018
« Ruinned trip »

AC not cool enough Refrigerator not cool enough Not allowed to store own food on hotel's refrigerator as it is not dedicated for guest food causing a waste on our own food resulting from in-room unwell refrigeration. Receptionist insisting to ask another payment on Unrefundable room booking as payment was already made risking double charges as it happens many times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms. Lonta K, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your exprience during your time at the Hotel. Having read to your feedback, we have put our utmost concerns on the issues and with our sincerest apology for the unfavorable experience. In order to provide you with a better picture of the issue, herewith, our explanations. 1. AC not cool enough As soon as we received the report, we have sent our team to further following up on this issue. After our engineers completing thier checks on the air conditioning, we found out that there were no faulty on the compressor and other equipment of the AC. However, we undertand your lack of confidence on the room coolness which we finally arranged a room move. 2. Food Storage at the hotel's kitchen We regret to advise that we are not allowing anyone to store any food both cooked and raw others than the hotel's in our freezer and chiller. Reason being, it is part of the Food Safety procedure that we practise and stongly hold. 2. The refrigerator inside the room We are not sure on the required coolness to maintain your food as the room refrigerator is a mini bar where we store our all packaged food and beverage based to our specifications. 3. Another payment requested at Reception As we made our investagion, the additional payment that we obtain was the charges for the room upgrade which requested and the incidental deposit which is to ensure your flexibility in consuming and enjoying your stay at the hotel. Mr/Ms. Lonta K, trust our explanation are suffice and furnish you well. We understand that there were dissapointment on the experience. As such, we extent our sincerest apology and hope you still reserves the confidence to continue choosing the hotel as your preferred accomodation for any possible future trip. Thank you Sincerely, Ganjar Laksmana eam@novotelsurabaya.com

AccorHotels certified review
Pudjihanto S. Business - 14/06/2018
« Excellent »

Convenient, quiet and cozy, good place to unwind after a long work hours

AccorHotels certified review
Renaldo Business - 07/06/2018
« the hospitality was awesome »

the food was great

AccorHotels certified review
Cecilia L. Couples - 01/06/2018
« Mrs »

Good

AccorHotels certified review
Adib C. Friends - 28/05/2018
« Nice place »

nice hotel make me sleep well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adib Humaidi, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
David W. Business - 25/05/2018
« Mr »

The hotel n room is very good, but in my opinion, it seems likely the hotel has not enough employee, nobody serve us at the accor priviledge check in counter, and no one open the front door, also at the restaurant, nobody standby in there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David Allen Wenas, Thank you for taking the time sharing with us about your experience at the Novotel Surabaya Hotel & Suites. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We highly appreciate your sharing of concerns, and it is our hope that you would still reserve the confidence toward our Hotel. We look forward to welcoming you back to Novotel Surabaya Hotel & Suites in any future opportunities. Sincerely, Nurdiana Ika Sari

AccorHotels certified review
Grace Y. Families - 24/05/2018
« So so »

Hotel was good, but staffs were not too friendly, room was not clean enough, ammenities were not complete, towel was old, breakfast was slow to refill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Grace Yuanita, Thank you for taking the time sharing your staying experience at the Novotel Surabaya Hotel & Suites. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

AccorHotels certified review
Firman Families - 23/05/2018
« Awesome »

Very enjoying to spent my time with family during stay in this hotel. Good facility, good meals, etc..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Firman, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Rindra Business - 22/05/2018
« Nice Hotel and Beautiful Landscaped Garden »

I was enjoying when I stayed at the hotel. The staff upgraded my room and it was really comfortable and beyond my expectation. Furthermore, I also tried the menu in the restaurant and I got a discount rate since I was a member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Arindra, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Eko K. Solo - 22/05/2018
« Eko K. »

excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eko, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we look forward to welcoming you back to Novotel Surabaya Hotel & Suites in any future opportunites. Sincerely, Nurdiana Ika Sari

AccorHotels certified review
Riska A. M. Business - 22/05/2018
« Good view n nice hotel »

This is a recommended hotel..i like to stay in here again but maybe you can add some menu again

AccorHotels certified review
Rama F. Families - 21/05/2018
« very satisfied »

it is a pleasure to stay at Novotel Surabaya, besides it has an amazing view to see

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rama, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Angga Business - 20/05/2018
« Comfort and natural »

The room was clean & nice. Need add more variation to the breakfast menu. Nice if the hotel have open air cafe to work and enjoy the natural view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rizal Anggabrata, Thank you for staying with us and sharing your valuable experience during your time in Novotel Surabaya Hotel & Suites. It is a pleasure to receive a positive feedback. We will definitely share your experience to our team. We believe that this feedback can be a motivation for our staffs to continue in improving our quality of services to our guests. For issues that may or has happened, your suggestions and comments are paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be more pleasant than the previous one. Sincerely Ganjar Laksmana

AccorHotels certified review
Lucius H. Couples - 17/05/2018
« Mr »

Good location for bussiness and pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lucius, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Mr. Lucius, we look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Mis Business - 17/05/2018
« excelent »

Make me comfortable in my journey...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ilham Syah, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Mr. Ilham, we look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Anonymous Business - 17/05/2018

I was booked for single deluxe room, but the receptionist upgraded my booking to the executive suite room for free. That was really unexpected and i was really grateful. Thanks novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Navilah, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Ms. Navilah, we wish to always be your preferred Hotel in Surabaya. As such, we look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Km Business - 17/05/2018
« Nice and well maintain building. »

The building and room are good maintained. Good access and environment also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Timoty/Mr. Kevin, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Vincensya L. Families - 17/05/2018
« The Water in wastel was stuck so uncomfortable »

Apart from issues sink i found a bathroom incomplete , toothbrush , toothpaste and shower cap only for one person.

AccorHotels certified review
Alexander D. Business - 14/05/2018
« Staff dont have star representative hotels (Novotel) »

I still dont know why those people on this Hotel dont have a good manner to deserve their customer like a Star Hotel, I think the big point stay on humble and really have good service on us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexander Dimas, Thank you for staying with us and sharing your valuable comments during your time in Novotel Surabaya Hotel & Suites. It is with our utmost regrets and sincerest apology that you had to undergo such experience. We believe that it must have been a very agonizing experience. Rest assured, your comments had been shared to all of our team accordingly, and indeed it would be motivation for us to keep on improving our service to all of our guests. Since we are agree that being humble takes the big point of delivering services to our guests. Mr. Alexander, we wish that you would still continue choosing our Hotel as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites in any future opportunities with better services and more pleasant staying experience. Sincerely Ganjar Laksmana

AccorHotels certified review
Pradeep Friends - 12/05/2018
« Very nice hotel and courtesy from inmates »

Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pradeep, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

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