Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 964 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,950 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 964 reviews
Steve B. Business - 08/08/2018 AccorHotels certified review
« Better than expected »

All good except for the first evening when there was crazy loud music coming from the poolside.

Yosika Business - 08/08/2018 AccorHotels certified review
« Unhygienic, Noisy, Poor Quality »

The room was not clean when I entered. I saw hairs near the bed. The Pillows were old and full of old stains. Noisy due to events. The jacuzzi and pool are dirty.

Pristara Couples - 08/08/2018 AccorHotels certified review
« Peaceful place to take a rest »

We were looking for a place to rest during our busy weekend. At first we were a little bit worried when we found out that a wedding party would be held in the hotel restaurant, but turned out everything was not as predicted, we were not disturbed at all.

Inne H. Business - 05/08/2018 AccorHotels certified review
« I expect More From Novotel »

Usually staying in Novotel never as dissapointed as my staying in Novotel Surabaya. I lost interest the first time I step into the room. Bare wall with nothing to look at to entertain the eyes (maybe it is the standard style I wan not quite sure of), old white bed sheet which looks really old and made you feel better sleep at home. The bathroom is if I may say dirty. The concept of an open bathroom with glass wall seemed not working at all. The curtain which can be pulled up and down has stained all over and looked disgusting due to not proper cleaning. The amenities are not complete. I stayed with my husband. To my disappointment I found only one tooth brush. No head cap, no cotton bud and no litter bag. I was not sure whether all those amenities are upon request. And abut the breakfast. It was very poor compares to my experience staying in Novotel Bogor and Yogyakarta. Two days in rows I had porridge , sausages and omelet which were far from satisfaction. Tartlets are only look good for the eyes but not for the taste. I really dissapointed.

Maningky A. Couples - 04/08/2018 AccorHotels certified review
« Staff pers.excellent the rest accomodation extremely bad,a shame for "internat.hotel" »

No accomodation for wheel chair,need 4 pers.to lift the w.chair from parking place to the room.another guestwoman stay on 2 floor cant take breakfast go down cause she cant walk .at night cant sleep too much mosquitos.my grand children on next room hole night crying mosquitos bites.my brother in law must pay 500000 for food and beverage for the guest who stay before his arrival.at last .later he got the money back after my son protest.i compare a smaal hotel in kusuma bangsa and in ambengan they haves lift to up stairs. But novotel internat.hotel is not human for dissable client. Thanks may be next time better.success

Nasser A. Families - 04/08/2018 AccorHotels certified review
« Good choice for families... »

The hotel is in a good location, well designed, with a wonderful garden and pool.The rooms are clean and spacious .There is one note that bedsheets and pillows to old so need to be changed.

Carolina Families - 03/08/2018 AccorHotels certified review
« Good ambience »

Comfort Good food Bad swimming pool because so many leaf there in the morning especially on children pool

Neni Business - 01/08/2018 AccorHotels certified review
« I had a very pleasant stay at Novotel on July 10th and 11th 2018. Overall service was excellent. »

I arrived rather early that day (10 am), and wasn't expecting to getting my room right away, since most hotels would usually allow guests to check in after 1 pm. The hotel was fully booked that day, the lobby and all the meeting rooms was packed, since there were several conferences and workshops going on, so I wasn't expecting the staff to give personal attention. But the staff at the front desk was very helpful and managed to have my room ready by 11 am. I would like to compliment a front desk staff who was on duty that day (sorry I didn't get his name). Other staff in this hotel are also always smiley and ready to help. Everything is just so convenient, the room is spacious and all facilities are in good condition. I would surely consider staying again in this hotel.

Kajol A. Couples - 31/07/2018 AccorHotels certified review
« Superb »

The experience with Novotel Surabaya was superb. The staff were easy going and helpful too. We got really nice Indian food which we we're craving for all over Indonesia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kajol, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Yunda Business - 31/07/2018 AccorHotels certified review

I love the view and hot water

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ayunda, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely Yours, Nurdiana Ika Sari

Stephen A. Families - 29/07/2018 AccorHotels certified review
« Very good »

Good services although only for a short visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephen, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. Stephen, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Roro Business - 27/07/2018 AccorHotels certified review
« Staff Hospitality and the room cleaness is very good, but the food is under expectation for long stay guess like us »

We feel happy for your staff services, the room cleaness and the athmospere of the hotel are good and confortable. Since the ac didn't work well we think the hotel need some improvement. We like the garden and the pool. But come to coffee shop and restaurant, we feel sorry for poor of menu and they can serve several drink that we order. Three days we spent in novotel, the restaurant menu for breakfast always the same. We think we can find european breakfast but only sausage and bread we can find. Try your indonesian cuisine, we think the hotel will refill chicken for soto, the noodle for soto, but until we finish eat it never happen. Sooo we ate omelette again and again... At lunch, we always run out of fruits as dessert, how can it happen? The hotel hotel should check all the food and not just display the empty plate. Thx God you have the very nice staff from security, bell boy, recepsionist until the one who clean the yard. They always smile and kind also wiling to inform anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Roro Woelan, First and foremost, thank you very much for choosing Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable staying experience with us. We are terribly sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies for all the inconveniences that you experienced during the stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Nurdiana Ika Sari

Adrian E. T. Families - 27/07/2018 AccorHotels certified review
« Good experience overall »

Meaningful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adrian Edwin, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. Adrian Edwin, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Hd Couples - 27/07/2018 AccorHotels certified review
« good location »

good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Ibu Hida Maulina yang terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Ibu selama kunjungan Ibu di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Ibu kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Ibu akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Ibu untuk menyampaikan pengalaman Ibu, dan kami berharap kunjungan Ibu selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Nurdiana Ika Sari

Ahsanul Business - 27/07/2018 AccorHotels certified review
« not bad »

good servise .bored menu for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahsanul, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely, Nurdiana Ika Sari

Dr. B. D. N. S. Families - 25/07/2018 AccorHotels certified review
« 10 »

I am satisfied and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dr. Bambang Daru, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Sifera Families - 25/07/2018 AccorHotels certified review
« green »

a lot of trees and green areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sifera, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Lauisa Friends - 24/07/2018 AccorHotels certified review
« All is good »

Satisfied staying with novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lauisa Dewi, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Heidy Families - 23/07/2018 AccorHotels certified review
« Shabby »

Please take more care of the rooms sanitation. breakfast experience was better few years ago

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms./Mrs. Adeline Heidy, Thank you very much for your loyalty toward Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable comments regarding your staying experience. We are very sorry to learn that there were some service points that not up to your standard. We sincerely apologize for any inconvenience that you experienced during the stay. We have shared your review to all of our team for further corrective actions and for service quality improvement purposes. We wish that you still reserve the confidence for us. As such, allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely Yours, Nurdiana Ika Sari

Didit H. Business - 18/07/2018 AccorHotels certified review
« excellence »

almost everything is okay but the menu of breakfast not many option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Didit H., Thank you for staying with us and for sharing your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staffs to continue in improving our quality of services to our guests. We very much appreciate your suggestion and comment on breakfast menu selections, which becomes paramount for the Hotel, especially our Food & Beverages Department. We wish to welcoming you back to Novotel Surabaya Hotel & Suites with improved services and more pleasant staying experience in any other future opportunities. Sincerely Yours, Nurdiana Ika Sari

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