Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,030 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,431 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,030 reviews

A cozy and comfortable place to stay

Customer review rating 4.0/5

Tw Solo - 15/09/2019 AccorHotels review

Staying in Novotel Surabaya gives me pleasant stay with a very good service and strategic place located in city center. The people work there are very nice and kind with a quick response to every request the customer made.

Dear Tyas w., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

average

Customer review rating 4.0/5

Indra S. F. Couples - 14/09/2019 AccorHotels review

average

Dear indra h., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timothy Gabriel Ast Front Office Manager

Nice staying

Customer review rating 4.0/5

Deissy Y. H. Business - 13/09/2019 AccorHotels review

Teamwork from your staff is really help while during our workshop at your hotel,

Dear Ms.d. dhadiati, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

unpleasant experience

Customer review rating 4.0/5

Mag Families - 12/09/2019 AccorHotels review

The room was full of cigarette smoke for the first 2 night of our stay, we requested for change of room, but it still quite reek with smell from cigarette smoke, we had our asthma attack on the first 2 nights and still feel unwell due to the smell on the rest of the night. We found hair on one of the fruit tart and overall breakfast not satisfactory. Toilet seat were horrible, first room the shower cubicle was smelly too. Last stay we did not feedback anything even though it's almost as horrible as this one, but this time the room triggered our asthma and cause us our health, hence the feedback now.

Dear Mrs.magdalena o., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again we do apologize for unexpected condition and we thank for all your input and surely we will share to our team to improvement all your highlight comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Mr

Customer review rating 4.0/5

Agung P. Business - 11/09/2019 AccorHotels review

Room was oldfashioned, lots of mosquitoes, I had to deposit IDR 500k even the travel agent had paid all the expense, there some staff in the restaurant who weren’t friendly and didn’t have a fast response when I had some requests.

Dear Mr.Agung P., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Great

Customer review rating 4.0/5

Andrew R. Couples - 11/09/2019 AccorHotels review

The staff were friendly and helpful. The room we stayed at was big and clean although somehow there were some mosquitoes in the room even though we didn’t leave the balcony doors opened. The breakfast was also good, a lot of different varieties of choices. Overall we were really satisfied with our stay at Novotel Surabaya and we would definitely come back here again when we are in town. Thank you Novotel!

Dear Mr. Andrew R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

OK

Customer review rating 4.0/5

Shinta Business - 05/09/2019 AccorHotels review

A bit dissapointed becouse there's no elevator

Dear shinta m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nice one night service

Customer review rating 4.0/5

Ikhsan M. P. Business - 04/09/2019 AccorHotels review

it was nice to stay here with all the services and all the friendly staff, but one thing i upset is during 10-11 pm the AC makes funny smell and makes me uncomfortable.

Dear Mr. Ikhsan Maisa P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Related your comment about AC at your room a bit smell we are directly inform our technician to fixs it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Ok

Customer review rating 4.0/5

Mitra Business - 04/09/2019 AccorHotels review

In general are OK.thanks

Dear mitra t., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

more than OK

Customer review rating 4.0/5

A. Business - 02/09/2019 AccorHotels review

the room is nice, eventho there was trouble with the AC at the beginning. the staff is super nice the breakfast was also nice, but if you could provide different menu during the week

Dear Bu A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Timothy Gabriel Ast Front Office Manager

Novotel review

Customer review rating 4.0/5

D. Business - 02/09/2019 AccorHotels review

The hotel location is good, near Marvell City. The staff was nice and helpful. The room is clean but the amenities is not complete (as a 4 star hotel) like cotton bud, comb, etc. The breakfast taste is delicious but lack of food options. Overall, this hotel is a nice place to stay with swimming pool and garden in the middle of the hotel.

Dear yustian d., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

Definitely be back again

Customer review rating 4.0/5

Faradilla A. Families - 02/09/2019 AccorHotels review

The room is spacious, breakfast delicious and came with big variety

Dear faradila a., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

Good Trip

Customer review rating 4.0/5

Stella M. J. Families - 02/09/2019 AccorHotels review

Really enjoying the experience staying on the hotel. Especially my kids, really love the pool and the slides. Definitely will coming back .

Dear STELLA MAXDA J., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

My best experince stay at Novotel surabaya

Customer review rating 4.0/5

Donny Business - 01/09/2019 AccorHotels review

Food is good, room so nice and natural. People that serve have a warm and welcoming service

Dear Mr. RENALDI, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good Place to Stay in Ngagel

Customer review rating 4.0/5

Charlie Business - 31/08/2019 AccorHotels review

Good Hotel

Dear Mr. Charlie h., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Tricked and cheated

Customer review rating 4.0/5

P. O. D. L. Families - 30/08/2019 AccorHotels review

Made a reservation for a room for 4 people, but got a room for 2 and was forced to pay extra to accomodate the remaining 2 members of my family. Scandalous, I would say! I am not usually complaining about hotel receptions and the way business is done, but what happened to me and my family today has really given me a very bad aftertaste. I feel tricked, cheated. By your company! As you can see from our booking we have made a reservation for 4 people: me, my wife and our two kids, aged 14 and (since today) 16. We were assigned room 322 by the reception, but when we entered the room only one bed was available. When I asked where the kids were to sleep, we were answered we could order extra beds for RP350.000 per person, per night. That would add up to RP700.000 for 2 kids per night and that would mean the room would be totally cramped with beds. As you can imagine, our kids are not fond of sleeping in one bed with mum and dad, and since we were tired of travelling we had no choice but to find a solution in the hotel. Looking for another hotel was not an option, so we ended up booking an additional room for the kids. What I am truly mad about is that your company "sold" us a room for 4 people where clearly only 2 people would fit. Do you really think a family of 4 with two adolescents will sleep in one bed? Only 4 people can sleep in this room at an additional charge of 700.000 per night. How can you do that? That is thievery of you ask me! I apologise for using harsh words, but that is the way I feel about this issue. I feel tricked. A very nasty way of doing business and it has left a bitter aftertaste, which is a shame because these are the last few days of our holiday in Indonesia and we would rather like to have positive memories about our stay in Surabaya. Hope you can do something to correct this issue on short notice, since we only have 3 nights to go. You have all my information should you wish to contact me.

Dear w. webuse, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We do apologize for inconvenience case but we say sorry to explain to you we are provide your room based on the booking detail we are receive from 3rd parties agent which is our room is available for 2 adult only. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager
Customer review rating 4.0/5

Ydys Business - 24/08/2019 AccorHotels review

I was extermely satisfied

Dear Mrs Dian, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

I'm satisfied

Customer review rating 4.0/5

Migra Business - 21/08/2019 AccorHotels review

The hotel is clean and comfortable. Need access for disable person as well as for children

Dear Mr/s Migra. We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good experience

Customer review rating 4.0/5

Dhian Families - 14/08/2019 AccorHotels review

Good experience

Dear Mr/s Dhian We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

sangat memuaskan dan pelayanan yang ramah

Customer review rating 4.0/5

Ekky F. A. Business - 12/08/2019 AccorHotels review

pronounce Very clean rooms, good food, and a strategic place to go everywhere

Dear Bapak Ekky Fajrie a., Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Surabaya - Hotel & Suites. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ruzi Okta Febrian Front Office Manager
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