Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 971 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 3,004 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 971 reviews
Patrick P. Solo - 17/09/2018 AccorHotels certified review
« A nice place to stay »

I always return with pleasure to this hotel. The rooms are big and very nice. The swimming pool in the garden allows you to relax. A short distance from the noisy streets of Surabaya, this hotel is easily accessible from business districts and various points of interest. Regarding the food, congratulations to the new chef Mr. KELANA, who has significantly improved the quality of meals.Special attention to Mrs. TRIAS for the quality of her service. But we can greet all the staff of this Novotel for its kindness and hospitality. I recommend this hotel, and will definitely stay here again.

Ivan Business - 16/09/2018 AccorHotels certified review
« Quite dissapoing experience for 'Novotel' »

1. very noisy due to regular train horn/sound! 2. Fluffy towel! 3. average food taste, you should do a comparison with Novotel Medan where they serve best foods.

Audy Couples - 15/09/2018 AccorHotels certified review
« Memorable stay experience »

Diana from front office was doing great job. She arranged the room beyond my expectation. Early checked in was provided with honeymoon amenities.... well done for her and the team

Andrew Families - 14/09/2018 AccorHotels certified review
« Comfort »

Not a bad experience, neither great. But, we were satisfied with the services and room.

Febrina M. Business - 13/09/2018 AccorHotels certified review
« Nice hotel with spacy rooms »

The hotel location is great. The design itself is good. The rooms are spacy. No elevator. Only stairs. The staffs are friendly.

Monica Couples - 13/09/2018 AccorHotels certified review
« Doesn't Exceed My Expectations »

Staffs are super friendly and helpful when u see them. Unfortunately, no staff standing by the entrance door to help guest with their luggage. Shower & sink draining system did not work properly. The bed is extremely unsafe. Their mattress base is so tiny which makes the bed really shaky.

Jakob S. S. Business - 13/09/2018 AccorHotels certified review
« Food is good »

Very comfortable

Fery A. Business - 12/09/2018 AccorHotels certified review
« Good service »

Good service and facility for this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fery, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will definitely share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. For issues that may or has happened, your suggestions and comments are paramount for the hotel. Mr. Fery, once again your experience is highly appreciated. It is our hope that we could always be your preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Haqimias Solo - 12/09/2018 AccorHotels certified review
« comfortable »

convinience, good food and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Haqimias, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Mr. Haqimias, once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely , Nurdiana Ika Sari

Fam. K. Families - 12/09/2018 AccorHotels certified review
« A very nice resort hotel »

It was e very nice staying. We've stayed in the pool terrace room. Everything is nice although we've noticed that here and there this hotel experiences some backwards in services and development. We've found it is a very pity. But we've still loved to stay in this hotel during our holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fam. K., Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a feedback from you. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Mr. Fam K., once again, thank you for the feedback and we are awaiting for your next visit at Novotel Surabaya. Sincerely, Nurdiana Ika Sari

Alan Solo - 12/09/2018 AccorHotels certified review
« Nice room »

Check in was smooth and the room is clean and nice. However the check out was really slow, maybe under staff but what happened to the priority table for accor members? Nobody was there and I waited almost 20 minutes for my turn to check out. While waiting, I decide to have my complimentary drinks again I need to wait for as nobody is at the bar. Quite confusing as the voucher stated I can have mocktail drinks but the bartender told me that I could only have juices or "traditional" drinks.

M.a.y Friends - 12/09/2018 AccorHotels certified review
« Good »

the workers are very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. May, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mrs. May, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari Sincerely, Ganjar Laksmana

Tamer K. Solo - 07/09/2018 AccorHotels certified review

Room is clean and service is good but the room was full of musqitos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tamer K, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It has always been pleasure to receive positive feedback. However, having read to your writing, we are very sorry to learn that your stay was disturbed by mosquitoes. Please accept our sincere apology for your inconvenience. At Novotel, we strive to provide the best service and the guest's delightful staying experience has been our mission. Thus, your comment and feedback are paramount for the Hotel. Mr. Tamer K, wish that we could always be your preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more delightful and pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Siantina Couples - 06/09/2018 AccorHotels certified review
« Excellenct »

I always love accor hotel group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Siantina, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Ms. Siantina, once again thank you very much for sharing your experience. We hope to welcoming you back again to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Business - 06/09/2018 TripAdvisor review
« A nice place. »

I always return with pleasure to this hotel. The rooms are big and very nice. The swimming pool in the garden allows you to relax. A short distance from the noisy streets of Surabaya, this hotel is easily accessible from business districts and various points of interest.Regarding the food, congratulations to the new chef Mr. KELANA, who has significantly improved the quality of meals.Special attention to Mrs. TRIAS for the quality of her service.But we can greet all the staff of this Novotel for its kindness and hospitality.I recommend this hotel, and will definitely stay here again.

Anonymous Business - 31/08/2018 AccorHotels certified review
« Hotel not for individual guest, only good for event »

Hotel is good, the staff is nice especially the security in entry gate, he is very helpful. Only the event is too much, the music until night, it bothered us to sleep. If we want to pass the lobby or the hotel front door, the event organizer of the wedding take photo session there so we have to wait 5 until 10 minutes only to pass the front door. Maybe you have to provide other door and other lobby so individual guest like us can have our privacy. The floor also dirty, so we have to use slippers in the room. After swimming our sleepers was wet and cannot be used, my wife ask room service for new sleepers but never delivered. So she had to go to receptionist to get it. Anyway you have great swimming pool. No hotel officer in the front door so we have to call taxi by our self.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of concerns. It is our hope that you still reserve the confidence and give us the opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

Anonymous Business - 30/08/2018 AccorHotels certified review

Splendid. Value for money. Clean room and details to housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abu Bakare Omar, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Sacha Families - 29/08/2018 AccorHotels certified review
« fantastic »

thank you Novotel Surabaya for your warm welcome !! The staff was so lovely and really made us feel at home !! The rooms are spacious and the breakfast very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sacha Kloren, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. Mr. Sacha, we hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Nurdiana Ika Sari

Kees V. D. B. Couples - 24/08/2018 AccorHotels certified review
« Luxurious hotel with lovely swimming pool, conveniently located in central Surabaya »

This is a super-luxurious hotel centered around a palm-studded, landscaped swimming pool area. The rooms are spacious, clean, and comfortable. The hotel is well situated close to malls and the Gubeng station. It is commonly used by Indonesian patrons for wedding parties and other functions. Staff is extremely friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kees Van Der, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. Kees Van Der, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

Pek S. T. Families - 21/08/2018 AccorHotels certified review
« Comfortable Hotel for Leisure »

While stay at Novotel, have a wedding party there,..and I saw a lot of guest was enjoy the garden party of the ceremony,..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Pek Sok T, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nurdiana Ika Sari

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