Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 997 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 3,243 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 997 reviews
Family - 21/03/2019 TripAdvisor review
« Stay at Novotel Surabaya for Son's Birthdy »

A very nice hotel for the entire Family. My only complaint was in the Bathroom Shower. The floor was too slippery and needed a towel on the floor. Would be good if there were some hand rods to hold onto in the bathroom.

Gaby Families - 14/03/2019 AccorHotels certified review
« Great »

Karyawanya baik

Business - 09/03/2019 TripAdvisor review
« awesome »

I have alwsys chosen Novotel Surabaya whenever i travel to Surabaya The staff front desk reception security are great 👍 so much speace in the room Breakfast....huge variety Location also perfect! Thank you for having me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tour55644896732, it is always great to read such positive feedback from you. I am glad to know that you enjoyed your stay and our services. Thank you very much for your compliment, and I wish to welcome you back in the near future. Warm regards, Dona Yohana

A.susainathan Solo - 07/03/2019 AccorHotels certified review
« WORTH FOR MONEY »

I REALLY ENJOYED STAYING IN YOUR HOTEL. I WILL STAY IN NOVOTEL ONLY FOR MY NEXT VISIT TO SURABAYA

Rizky R. Business - 06/03/2019 AccorHotels certified review
« Mr Rizky R. »

What an hospitality services, nice room, very good swimming pool, a perfect of enviroment many trees, playground. I will stay at Novotel in I go to Surabaya again

Endang S. Business - 05/03/2019 AccorHotels certified review
« Good Hotel »

The room is clean. The food is relatively varied and delicious. The hotel staff are all friendly and helpful. This is a nice hotel to stay.

Eben S. Business - 02/03/2019 AccorHotels certified review
« Mr »

Very enjoy staying in Novotel Surabaya, and definitely will be back to this hotel while I have trip to Surabaya.

Dr A. W. Business - 02/03/2019 AccorHotels certified review
« old but still okay »

Overall it is ok, food is good, room is old but spacious, interior is standard

Rini T. Families - 01/03/2019 AccorHotels certified review
« Excellent »

Excellent service from Novotel Ngagel. Fast check in and fast check out too. Comfortable, clean and modern room. It's great to stay here. Thanks for the excellent service and keep up the great service...

Our hotel has responded to the review
Our hotel has responded to the review

Ibu Rini yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Surabaya - Hotel & Suites. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Timothy

Muhammad H. Families - 28/02/2019 AccorHotels certified review
« Nice place to stay »

Very calm environment. Good cleanlines. Very helpfull. Front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Hard Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely, Bambang Erwin S.

Harlianto L. Families - 27/02/2019 AccorHotels certified review
« Caterpillar »

Overall it’s ok but I found a caterpillar on the bed, it’s awful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harlianto L., Thank you for staying at Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. We are very sorry to learn that your experience did not meet your expectations; please allow us to express our sincerest apologies for your inconveniences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mr. Harlianto, we highly appreciate your concerns sharing. It is our wish that you would still reserve the confidence for Novotel Surabaya Hotel and give us the opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

Lilik Couples - 27/02/2019 AccorHotels certified review
« So-so »

For the price that I paid, the room was quite spacious - breakfast was excluded. However, I picked it because I like the idea of having direct access to the garden. But the terrace has only 1 chair, not even 2 nor a table. Garden in front of my room was under maintenance, and during the day (approx. morning 10am) the trees were being trimmed, so chainsaw noises were very clear. The room had 2 dead cockroaches (which was understood, because it is nearby the garden). And again, as I was trying to sleep in, the house keeping did not seem to give up when I did not really want to get out of bed until I had to answer the door. Overall, it is a so-so experience, as I thought that Accor chain could do better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lilik, Thank you for choosing Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. We are very sorry to learn that your experience did not meet your expectations; please allow us to express our sincerest apologies for your inconveniences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Mrs. Lilik, we highly appreciate your concerns sharing, It is our wish that you would still reserve the confidence for Novotel Surabaya Hotel and give us the opportunity to better serve you in the near future. Sincerely, Nurdiana Ika Sari

Hauta Business - 26/02/2019 AccorHotels certified review
« Still wait for your explanation letter regarding my dissapointed issue »

I'm still waiting for your explanation letter related with miss issue for pick up service for my guest. He is my VP in the company that I worked for and he asked for your response as soon as possible. Once you ready to send the letter, send the letter directly to him sa… and attach me in the ko… and his secretary cy…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Koo Hautawijaya, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. In order to give a brief picture on the issue, we have delivery email personally to Mr. Sanjay Joseph Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. Mr. Koo Hautawijaya, we hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Sincerely,. Bambang ErwinS.

Parag P. Friends - 23/02/2019 AccorHotels certified review
« Great place to stay! »

Nice ambience, good food, courteous and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for your confidence toward Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. It is always our pleasure to receive compliment and positive feedback. We will definitely share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Mr. P., once again thank you very much for your encouraging feedback. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back home to Novotel Surabaya Hotel in the near future. Sincerely, Nurdiana Ika Sari

C R. Friends - 23/02/2019 AccorHotels certified review

Very heipful and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for staying at Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. It is always our pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Mr. R., once again thank you very much for sharing your review which is very important for us. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we look forward to welcoming you back to Novotel Surabaya Hotel with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Bd Business - 17/02/2019 AccorHotels certified review
« Not as satisfying an experience as before »

It was raining the afternoon I stayed there. Quite a number of maintenance work needs to be done in the walkways and hallways as there are leaks in various places. The room was generally clean, but the chair and sofa could do with some deep cleaning. There seemed to be some form of mildew on the fabric of the chair. The bathroom was okay, BUT the bowl had very deep hardwater and rust stains. It is the first time for me to experience a Novotel this way. Staff was generally attentive and accommodating, so it was not so bad a stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Bella Dimaclid, Thank you very much for staying at Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. We are very sorry to learn that your experience did not meet your expectations; please allow us to express our sincerest apologies for the issues that you experiences and caused your inconveniences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Ms. Bella, thank you very much once again for sharing your concerns. It is our wish that you would still reserve the confidence for the Hotel. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel with improved services and more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Ronald Business - 07/02/2019 AccorHotels certified review
« Room experience »

The air conditioner is too cold, even when you set up at 30 degrees. There are mosquitos around the garden. The wifi is unstable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ronald, Thank you very much for staying at Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for any issues that you experience during the stay and cause your inconveniences. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Rest assured, we have taken the corrective action plans to avoid the issues re-occurrence. Once again, thank you very much for sharing your review. It is our wish that you would still reserve the confidence for the Hotel and still choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Yuni S. Families - 05/02/2019 AccorHotels certified review
« Excellent! »

Very recommended place to bring family and child

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yuni S, Thank you very much for staying at Novotel Surabaya Hotel and for sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for the issues that you experienced during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you would continuously reserve the confidence for the Hotel. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Eddy C. Business - 04/02/2019 AccorHotels certified review
« Novotel Stay »

It was only a short stay. I observed that the room is quite comfortable. However, there is insect inside the room (kind of fly or something). Facillities are nice except gym equipments (seems they are old).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eddy C., Thank you very much for staying at Novotel Surabaya Hotel and for sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issues that you experienced during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Mr. Eddy, once again thank you very much for sharing your experience. It is our wish that you would continuously reserve the confidence for the Hotel. We look forward to welcoming you back to Novotel Surabaya Hotel with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Peiluana Friends - 04/02/2019 AccorHotels certified review

Overall is good , but u need to do maintenance on ur shower heads cos all the water holes are clogged , the bed is too soft so its very shakey when we sleep ... so my friend couldn’t sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for staying at Novotel Surabaya Hotel and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team because we are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for the issues that you experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Rest assured, corrective action plans as well as team briefing have been conducted to avoid the issues re-occurrence in the future. Once again, thank you very much for sharing your review. And It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

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