Hotel - Novotel Surabaya Hotel & Suites
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Novotel Hotel

Novotel Surabaya Hotel & Suites Hotel

Jalan Ngagel 173-175 
60246  SURABAYA
INDONESIA

877 reviews
TripAdvisor Rating Based on 877 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • SURABAYA JUANDA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 215 rooms
  • 46 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,036 reviews

Our guest reviews for Novotel Surabaya Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 877 reviews
AccorHotels certified review
Lisa E. Families - 15/07/2017
« It was good »

Nice service, excellent hotel room & swimming pool, good food

AccorHotels certified review
Siska D. Families - 14/07/2017
« Awesome! »

The swimming pool is spectacular, the food is good, but maybe if you can change the shower it will be perfect.

AccorHotels certified review
Adwij Families - 14/07/2017
« Everything is According to Expectation except for Swimming Pool Water Quality »

I like the ambience of the room, the garden, and the friendliness of staff. I also like how i can use the gymnasium without a queue. Everything is as expected, only a slight comment on swimming pool water quality which i think was a bit dirty when I swam there on my first day. Other than that, I truly like the days I spent there.

AccorHotels certified review
Iswahyu P. Families - 12/07/2017
« Nice and clean hotel »

I have stayed twice at Novotel Surabaya and I really enjoy the comfortable, clean and friendly staff of Novotel.

AccorHotels certified review
Aulia P. Families - 08/07/2017
« Satisfied with good services »

Satisfied with services from novotel....,

AccorHotels certified review
Nico Families - 07/07/2017
« Good enough »

All over is good but food taste and lift to room under our expectation.

AccorHotels certified review
Arie I. Families - 07/07/2017
« Good hotel with great scenery »

Excellent stay except the breakfast that was too simple for such a great hotel

AccorHotels certified review
Eveline Families - 05/07/2017
« Nice & clean  »

It's very nice to stay at this hotel for family holiday. The hotel is clean and the staf is very helpful.

AccorHotels certified review
Harry Business - 29/06/2017
« valueable »

Quite good place to stay. Few comments on the cleanliness (found Cockroach body next to connecting door). Noisy air condition During peak time, no stand by staff at lounge bar.

AccorHotels certified review
Dr. E. I. L. Business - 29/06/2017
« Nice hotel but need an "in-room' renovation. »

The Hotel is really nice with its large garden. The staff's hospitality also nice. However, the room need to be up graded. Fist, the "bed-sheet". Too smelly as if someone just slept on it without the AC on and sweating on it. Secondly, the AC was not working properly. Too hot for me even though at midnight.

AccorHotels certified review
R.suryana Business - 29/06/2017
« Food and drink  »

Overall are ok. I have a bussiness in this hotel in ramadhan month. When break fasting, I cannot find the available table. I have to wait about 15 min to find it. I hope especially in ramadhan.month, hotel provides more tables.

AccorHotels certified review
Razak B. D. Business - 28/06/2017
« Good »

Ok

AccorHotels certified review
Robbet H. Business - 26/06/2017
« excelent service »

I always have great experience in novotel also the service was so nice and friendly

AccorHotels certified review
Billie F. Business - 26/06/2017
« Nice hotel for business and holiday »

The hotel is different comparing with other business hotel and this hotel is eligible for business and holiday with family

AccorHotels certified review
Harindityo Business - 24/06/2017
« Nice place to stay »

Large room with nice view

AccorHotels certified review
Marchella Friends - 23/06/2017
« Ms »

Overall really nice👍🏻

AccorHotels certified review
Ibnu Families - 23/06/2017
« Very good hotel, very good services »

Very good landscape, very good staff, very good food, good facility

AccorHotels certified review
Rijanti R. S. P. Couples - 23/06/2017

The rooms are clean, the hotel staff is friendly, the resort atmosphere is comfortable

AccorHotels certified review
Andri Families - 23/06/2017

Comfortable hotel

AccorHotels certified review
Dewi S. Business - 22/06/2017
«  Strategic location and completed as a hotel and apartment »

Because the fasting Ramadhan time, we took breakfast more early the quality of food is oke but the situations looks crowded and not so clean.

Our most recent 20 reviews
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