Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 993 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 3,206 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 993 reviews
Ronald Business - 07/02/2019 AccorHotels certified review
« Room experience »

The air conditioner is too cold, even when you set up at 30 degrees. There are mosquitos around the garden. The wifi is unstable.

Yuni S. Families - 05/02/2019 AccorHotels certified review
« Excellent! »

Very recommended place to bring family and child

Eddy C. Business - 04/02/2019 AccorHotels certified review
« Novotel Stay »

It was only a short stay. I observed that the room is quite comfortable. However, there is insect inside the room (kind of fly or something). Facillities are nice except gym equipments (seems they are old).

Peiluana Friends - 04/02/2019 AccorHotels certified review

Overall is good , but u need to do maintenance on ur shower heads cos all the water holes are clogged , the bed is too soft so its very shakey when we sleep ... so my friend couldn’t sleep

Anonymous Families - 04/02/2019 AccorHotels certified review

Liked the layout of the hotel The well takencare of landscaping. Friendliness of staff.

Solo travel - 02/02/2019 TripAdvisor review
« Always the same pleasure to stay in this hotel. »

It's a hotel-garden where working and relaxing go together.From the bedroom to the garden, from the room to the original pool and its status of black monkeys spewing their jet of water .... Spend a few moments in the gym and sauna hosted by a staff always smiling ... And spend a time at the restaurant that offers a variety and quality of food very appreciable.All these things that bring simple pleasures in a warm environment make the stay memorable.And if something has any failure, which can happen, (AC, internet, or a single lamp ...) a call to the reception will react immediately to send the competent technician who will solve the problem.In fact, the staff is very attentive to the well-being of its customers.On my next visit to Surabaya, I will return to this Novotel.

Petter A. Families - 31/01/2019 AccorHotels certified review
« Nice stay »

Very comfortable to stay with family..

Anonymous Families - 30/01/2019 AccorHotels certified review
« Very comfortable and clean hotel »

Very good

Oryza Business - 29/01/2019 AccorHotels certified review
« Fabulous »

Great service, great crew, and great hospitality

Angkasa D. C. P. Business - 29/01/2019 AccorHotels certified review
« Nice hotel »

The hotel are very nice. Maybe i would come back this hotel with my family.

Andersen Business - 28/01/2019 AccorHotels certified review
« Not up to standard »

When I travel for business I basically need 4 things: 1) A room with a bed 2) Bathing facilities 3) Gym 4) Breakfast The room and bathing facilities were OK, not nice but OK. The gym was dirty and out-dated. Also it wasn't open 24/7 which would have been a help. Breakfast was very disappointing. Everything seemed very oily and I didn't find anything tasty. Usually I am quite easy to feed; but this was really not good. The fruit was passable, but nothing more. Breakfast wasn't included in the price anyway, so I chose only to have breakfast first morning and skipped it the following days.

Raymond Solo - 28/01/2019 AccorHotels certified review
« Mr »

Enjoy & comfort

Raldi Families - 15/01/2019 AccorHotels certified review
« Nice and clean hotel »

It was very nice hotel, love the surrounding environment, quite clean, would reccommend to anyone to stay here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raldi, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Mr. Raldi, once again thank you very much for sharing your positive feedback. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future.. Sincerely, Nurdiana Ika Sari

Akmal D. Families - 12/01/2019 AccorHotels certified review
« Ok »

The staff is very kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Akmal D, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay and might have caused you the inconveniences. Your comments and suggestions would be paramount for the Hotel that we very much appreciate. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Widyanto Families - 08/01/2019 AccorHotels certified review

Nice place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Widyanto, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay; which we believe must have caused you inconveniences. Mr. Widyanto, it is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Raden A. K. K. Families - 08/01/2019 AccorHotels certified review
« Still Ok, need improvement in room convenience »

This is the 2nd time stayed in Novotel within 1 year, for last visit..little bit inconvenience with lot of mosquito.. please improve the pest/ insect control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raden Arland Kurniawan, Thank you very much for your loyalty toward Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable comments about your staying experience. It is always a pleasure to receive positive feedback. Yet, we also very sorry to learn that you have mosquito issue during the stay. Please accept our sincerest apology for all of your inconveniences. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Rest assured, we have shared your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. It is our wish that you would continue to reserve the confidence for the Hotel. As such, please allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Grace Families - 07/01/2019 AccorHotels certified review
« Not so good »

Wifi was very bad,breakfast not so good. They dont give spoon and fork at the table,they dont offered tea or coffee like other hotel. When they want to clean the room they ask what time they should clean it. Like i even dont know. My next visit i asked 1 big bed,they gave me twin bed but they put it together. Very dissapointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Grace, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry to learn that your staying experience did not meet your expectations; please allow me to express our sincerest apologies for issues on wifi connection, breakfast experience, and bed set up that we believe cause you much inconveniences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Once again, thank you very much for sharing your concerns. It is our wish that you would still reserve the confidence for the Hotel. As such, please allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Mulyani B. Families - 07/01/2019 AccorHotels certified review
« Good »

Maybe you should take care of the garden and sweep away all the leaves from the plants so that they don't fall into the pool which makes the pool look dirty. Also lots of flies in the garden when having breakfast there which makes it uncomfortable when eating. The towel also seemed to have torn edges and was not clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mulyani B, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback and we will share it with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for all the issues that you experience during the stay and cause you inconvenience. Rest assured, corrective action plans as well as team briefing have been done to overcome the issues in the future. Thank you once again for sharing your experience. It is our wish that you still reserve the confidence for the Hotel. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Riza A. Families - 03/01/2019 AccorHotels certified review
« awesome »

- Good Room - Good Environment [Pool, Garden]

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Riza, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay, which we believe cause your inconvenience. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Family - 31/12/2018 TripAdvisor review
« Best for Family Nesting »

I have stayed at this hotel often times. Still the best of many choices in town.This time we spent 5nites in a row with delicious breakfast every morning with the Best Croissant on its bakery corner. I brought my folding bike & the excercise went well, very well.Jembatan Ujung Galuh, a new built gate makes the site easier to reach.

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