Hotel - Novotel Surabaya Hotel & Suites
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Novotel Hotel

Novotel Surabaya Hotel & Suites Hotel

Jalan Ngagel 173-175 
60246  SURABAYA
INDONESIA

892 reviews
TripAdvisor Rating Based on 892 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • SURABAYA JUANDA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 215 rooms
  • 46 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,253 reviews

Our guest reviews for Novotel Surabaya Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 892 reviews
AccorHotels certified review
Glenn J. R. Business - 14/09/2017
« Satisfactory »

Since many years if I'm in Surabaya I always stay at Novotel Surabaya because I like the set up of the hotel, a resort style, spacey rooms n specifically, I can always order Beef Bacon for my breakfast...! :)

AccorHotels certified review
Harry Business - 14/09/2017
« Standar »

The breakfast is not so variation and the water a bit smelly

AccorHotels certified review
Hendrawan Couples - 13/09/2017
« nice hotel for stay »

nice hotel, very friendly staff, clean room, great facilities for 4 star hotel

AccorHotels certified review
Surya P. S. Business - 12/09/2017
« mr »

comportable for relaxing and meeting activity. room's sandal is not comportable for use

AccorHotels certified review
Henrysimangunsong Business - 12/09/2017
« Henry Simangunsong »

The place was convinient, comfortable, authentic, and amazing. Keep looking forward for future trips and stay in your hotel.

AccorHotels certified review
Freddy Business - 10/09/2017
« Great hotel »

Comfortable

AccorHotels certified review
Nancy Families - 10/09/2017
« The food is not good and the mineral water have to pay???? Disappointing... »

Average

AccorHotels certified review
Hanny Business - 10/09/2017
« good staying, but the booking via Accor apps was dissapointed »

Staying 2 Nights , the hotel is very green, peace and homy, however one of my complementary night was charged eventhough my booking via Accor apps did not request it. However, I have paid for 2 Night , and until now the complementary night still not yet recovered. kindly help to remind Accor Advantage Plus that Novotel Surabaya have received a full 2 Nights payment therefore the website need to recovery 1 Night of complimentary back many thanks! hanny

AccorHotels certified review
Sham_azhar Families - 09/09/2017
« so..so... »

not like before

AccorHotels certified review
Raendy Families - 08/09/2017
« enjoy it! »

All Ok

AccorHotels certified review
M T. Z. Families - 08/09/2017
« Food teouble »

The room size is good The pillows is not comfortable The breakfast is very far of what novotel semarang gives Need too much work i think to improve.

AccorHotels certified review
Rudy Families - 07/09/2017
« Nice resort style but tired »

Nice outdoor area, very resorty. Big pool with a slide for the kids. Furnitures in the common areas (lobby, dining room) looking old and tired. Small bar in the lobby hardly ever staffed, so is the bar in the pool. Breakfast menu doesn't change much, which can be tiring for people staying for longer period. The hotel had BBQ dinner event every night held outdoor near the pool. Dance music blaring...not quite everyone's taste. Would have thought jazz or classical be more appropriate for a 4 star hotel. On the upside, staff members were friendly and accommodating. Room was very nicely sized and reasonably priced for the area.

AccorHotels certified review
Vinansius M. G. Business - 07/09/2017
« Nice Hotel and Pleasant location »

Nice hotel, clean room and comfort for for rest....location is very good specially if you bring your family.

AccorHotels certified review
Kc K. Business - 07/09/2017
« I will not stay at Novotel Surabaya again nor recommend it. »

1) the check in process was too slow. 2) the room was not properly maintained. Stayed in room 232 the first night and the blind to the shower area was in bad condition and the curtain too was in the same situation. 3) requests to change room and was given room 218 which was much better but then there was not hot shower during the evening nor in the morning. I didn't alert the staff that evening as it was too late and I was very tired and had an early flight to catch the next morning. 4) breakfast was standard for the amount we have to pay.

AccorHotels certified review
Ismail A. Friends - 07/09/2017
« fine »

the best....

AccorHotels certified review
Hery Families - 07/09/2017
« novotel ok »

satisfied

AccorHotels certified review
Tommy Solo - 07/09/2017
« everything going well »

the room is clean and comfort, the service is good. however, some food that served at breakfast are not fresh.

AccorHotels certified review
Evi Business - 06/09/2017
« Please Be Improved »

Very regret that i am not going to stay in Novotel Surabaya since cleaness is far from satisfaction. One not to you that dont call to my mobile no unless you ready to pay me the roaming charge on your call .

AccorHotels certified review
Mokhammad T. M. Business - 05/09/2017
« Good »

Keep up

AccorHotels certified review
Anonymous Families - 04/09/2017
« Great and fun »

Have a great time during my last visit in Novotel Surabaya. Nice hotel and great environment.

Our most recent 20 reviews
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