Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

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3.5/5 946 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 215 rooms
  • 46 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,754 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 946 reviews
AccorHotels certified review
A. W. Couples - 16/04/2018
« fell in love with the atmosphereHe »

Very nice place to be with family

AccorHotels certified review
Bella Business - 16/04/2018
« Quite good »

I stayed for 3 nights with Suite rooms at this hotel. The room is so large, dividen by 3 separated areas. It has deer cages behind the swimming pool. Swimming pool's surrounded by lush garden. Really peaceful. The breakfast menus in the restaurant's quite various and the taste's quite good. I love the cleanliness. But I don't like the frontliner. We had a bit trouble because of the payment even we showed the agreement with Accor Hotels Management on Jakarta since it was business trip and we wouldn't avoid the payment. I wished it's not going to happen next time because I think it's bad for a very good hotel if it has bad services.

AccorHotels certified review
Erna E. S. Couples - 13/04/2018

Not really good,,that’s not 4* but 2*need renovation a lot,special for food & restaurant...

AccorHotels certified review
Maggie_nanizar Families - 09/04/2018
« resort-style City Hotel »

Novotel Surabaya Hotel & Suites is a gem hidden among buildings in Surabaya. It's spacious, with beautiful swimming pool surrounded with lush garden......i feels like staying in a beach resort instead of a metropolitan hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Maggie, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Murti P. I. Business - 03/04/2018
« Amazing Place Cozy Rooms »

i'll be back someday with my own family schedule..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Murti Pagar Intan, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Dina Friends - 03/04/2018
« Nice stay »

Stayed 2 nights at this good hotel, clean room, breakfast variety quite ok and good wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Dina, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Ledy T. Families - 02/04/2018
« Satisfy »

The hotel facilities are really kids friendly especially for the pool. If I could give any suggestions, please provide an elevator, because if there are any old guests I'm sure they can't stand with the stairs.

AccorHotels certified review
Inge S. M. Families - 02/04/2018
« Hotel did nit inform me on check in that my room wont get breakfast »

Mini bar was broken Bed was too old that made my sleep untight

AccorHotels certified review
Boy Y. Friends - 01/04/2018
« Ordinary »

Ordinary. And maybe im not stay again in Novotel Samator

AccorHotels certified review
Edmond R. M. Business - 30/03/2018

Got free upgrade to the executive suite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edmond Richard, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. We glad to know that you are enjoying your time at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Latifah Couples - 27/03/2018
« Hotel ambience pleasing but since there is no lift, rather inconvenient for ekderky oeople like us. »

First encounter with the reception desk not satisfied as my booking was not in view. As such, need to upgrade your computer system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Latifah, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. We regrets to know that you were experiencing an unfavorable services during your check-in. Please rest assures we are taking an appropriate measure to resolve and improve this for both our staff competency and the hardware itself. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Anonymous Families - 27/03/2018
« Sugesstion »

Water heather tdk berfungsi.

Our hotel has responded to the review
Our hotel has responded to the review

Bapak. gs… Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Bapak selama kunjungan Bapak di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Perihal water heater, kami tidak memiliki water heater karena system pemanas kami menggunakan boiler. Kami telah memastikan bahwa pada hari itu kami tidak memiliki kendala dengan Cold Water Treatment Plant kami. Akan kami pastikan kembali jika Bapak mendapatkan kendala, tim kami akan membantu Bapak. Kami akan menyampaikan pengalaman Bapak kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar bapak akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Bapak untuk menyampaikan pengalaman Bapak, dan kami berharap kunjungan Bapak selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Ganjar Laksmana

AccorHotels certified review
Majah Business - 25/03/2018

thanks, but maybe need lift or escalator between the floor, at least for guest bringing big travel bag .. quite difficult to stair up bringing the big travel bag ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Majah, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Related to your comment on the availablity of elevator, we will review this. The hotel concept is green resort hotel. As such, should you require any assistance with your carriers, our bell boy will be glad to help. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Shannen Families - 22/03/2018
« Dirty »

Not comfy, service standard, dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shannen, Thank you for taking the time to tell us about your experience at the Novotel Surabaya Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Henny S. Business - 22/03/2018
« Mr »

Nice place to stay

AccorHotels certified review
Ranny F. Business - 20/03/2018
« very comfortable hotel to rest »

I love the warm welcome from the staff and the convenience atmosphere of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ranny Fathia, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. We are pleased to know that you have a wonderful time during your stay at the hotel. We will ensure that this being continuously keep up and maintain to have an even better experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Pribadi Business - 20/03/2018
« Nice View Hotel and authentic »

but 1 minus, there’s no lobby for waiting place when we want to meet others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pribadi, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. Related to your concerns over the waiting room, our lobby are very suitable. Should you wish to have a more relaxed and casual, our poolside and restaurant are the best place to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Bamvang P. H. Couples - 19/03/2018
« I will be back at Novotel Sby »

Air condition was very good, breakfast amazing, gym, tv channel a little bit blur, overall facilities great.

AccorHotels certified review
Dhany Families - 19/03/2018
« Great place for weekend »

My room has terrace access and it was great. I tried the spa and i am not impressed, the room was gloomy and i can’t smell the aromatherapy so it wasn’t relaxing me. But, the restaurant has great breakfast, all of them was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Maharani Anggita, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Siau A. S. Business - 18/03/2018
« Nice resort hotel, but abit dissapoint because i'm not received the accor point »

The one of the best resort hotel i think in Surabaya City They have a pool, tennis court, gym and jogging track. The room is nice and huge. Wifi inside room is free but not so fast if you watch youtbe in high resolution. Breakfast just average not in the best quality as i expected from Novotel Brand. I cancel my plan for take a dinner in hotel restaurant, because the variety of buffet menu is not impressive enough for Rp. 200. 000, - / pax. The big dissapointment as an accor member. If you book the hotel outside from Accor Official Web (i book from agoda.com for this stat), you will not received any priviledge, like an Accor Members. A bit feel not i a mood after i hear my stay will not include for add point or add night in Accor Members stay because i buy it from outside accor. Maybe Accor should try to make sure a accor members still have a special treat, event we book from outside official web (just my personal opinion as accor member). Thanks Anthony S.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony, Thank you for taking the time to tell us about your experience at the Novotel Surabaya Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will review and further follow up on your feedback in order to push a better experience especially for our member. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

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