Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,032 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,471 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,032 reviews

Customer review rating 4.0/5

A. Families - 08/10/2019 AccorHotels review

Cleanliness, breakfast food, facilities, and staff

Dear nadjamuddin a., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good

Customer review rating 4.0/5

F. Business - 03/10/2019 AccorHotels review

I think when i stay in there I feel good, Food have a good taste.

Dear Mr ahmad f., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Need quality control

Customer review rating 4.0/5

Agus Business - 01/10/2019 AccorHotels review

Upon entering my room, there was a chocroach (i have the video if you would like to see). On 2nd day, my towel smells sweat & was not given shower gel. There were spots on the bed sheet & sheet cover. Am staying for 3 nights: sunday (in) to wednesday (out) please check my booking at traveloka.

Dear Mr.agus s., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Just OK

Customer review rating 4.0/5

Budie S. Business - 26/09/2019 AccorHotels review

Just Ok but tends tobe not satisfied

Dear Mr Budi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

Overall A Really Nice Stay

Customer review rating 4.0/5

Devy Solo - 25/09/2019 AccorHotels review

I stayed for a night, in which I did not leave the hotel at all. Ordered food from room service and had the hotel breakfast. All was satisfactory. Bathroom is clean but towels can be of better quality. Overall, it's a really nice stay.

Dear devy c., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

a lot of fun

Customer review rating 4.0/5

Setia K. B. Business - 24/09/2019 AccorHotels review

quite fun and is a first experience

Dear Mr,setya B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

A good hotel

Customer review rating 4.0/5

Nurlaili Business - 24/09/2019 AccorHotels review

Spacious room, beautiful view esp. the pool

Dear Mr brian j., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Amazing!!

Customer review rating 4.0/5

Arie S. Families - 24/09/2019 AccorHotels review

The view and the services are all beyond great

Dear Mr.Arie S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Breakfast beside swimming pool

Customer review rating 4.0/5

Siti M. Families - 22/09/2019 AccorHotels review

10 star experience

Dear Ms.siti h., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

We had a great time in this beautyfull hotel

Customer review rating 4.0/5

A. Families - 20/09/2019 AccorHotels review

We really loved the great garden and pool atmosphere. The hotel had a great staff. And a very nice breakfast and diner buffet.

Dear Ms. a. andrea, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

satisfied!

Customer review rating 4.0/5

Silvia Families - 18/09/2019 AccorHotels review

i stayed there for 2n. my kids love this place. beautiful pools, foods also delicious n so many choices. the staffs also friendly. satisfied.

Dear silvia m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Asst Front Office Manager

A cozy and comfortable place to stay

Customer review rating 4.0/5

Tw Solo - 15/09/2019 AccorHotels review

Staying in Novotel Surabaya gives me pleasant stay with a very good service and strategic place located in city center. The people work there are very nice and kind with a quick response to every request the customer made.

Dear Tyas w., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

average

Customer review rating 4.0/5

Indra S. F. Couples - 14/09/2019 AccorHotels review

average

Dear indra h., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timothy Gabriel Ast Front Office Manager

Nice staying

Customer review rating 4.0/5

Deissy Y. H. Business - 13/09/2019 AccorHotels review

Teamwork from your staff is really help while during our workshop at your hotel,

Dear Ms.d. dhadiati, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

unpleasant experience

Customer review rating 4.0/5

Mag Families - 12/09/2019 AccorHotels review

The room was full of cigarette smoke for the first 2 night of our stay, we requested for change of room, but it still quite reek with smell from cigarette smoke, we had our asthma attack on the first 2 nights and still feel unwell due to the smell on the rest of the night. We found hair on one of the fruit tart and overall breakfast not satisfactory. Toilet seat were horrible, first room the shower cubicle was smelly too. Last stay we did not feedback anything even though it's almost as horrible as this one, but this time the room triggered our asthma and cause us our health, hence the feedback now.

Dear Mrs.magdalena o., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again we do apologize for unexpected condition and we thank for all your input and surely we will share to our team to improvement all your highlight comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Mr

Customer review rating 4.0/5

Agung P. Business - 11/09/2019 AccorHotels review

Room was oldfashioned, lots of mosquitoes, I had to deposit IDR 500k even the travel agent had paid all the expense, there some staff in the restaurant who weren’t friendly and didn’t have a fast response when I had some requests.

Dear Mr.Agung P., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Great

Customer review rating 4.0/5

Andrew R. Couples - 11/09/2019 AccorHotels review

The staff were friendly and helpful. The room we stayed at was big and clean although somehow there were some mosquitoes in the room even though we didn’t leave the balcony doors opened. The breakfast was also good, a lot of different varieties of choices. Overall we were really satisfied with our stay at Novotel Surabaya and we would definitely come back here again when we are in town. Thank you Novotel!

Dear Mr. Andrew R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

OK

Customer review rating 4.0/5

Shinta Business - 05/09/2019 AccorHotels review

A bit dissapointed becouse there's no elevator

Dear shinta m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nice one night service

Customer review rating 4.0/5

Ikhsan M. P. Business - 04/09/2019 AccorHotels review

it was nice to stay here with all the services and all the friendly staff, but one thing i upset is during 10-11 pm the AC makes funny smell and makes me uncomfortable.

Dear Mr. Ikhsan Maisa P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Related your comment about AC at your room a bit smell we are directly inform our technician to fixs it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Ok

Customer review rating 4.0/5

Mitra Business - 04/09/2019 AccorHotels review

In general are OK.thanks

Dear mitra t., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager
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