Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,000 reviews
Novotel Surabaya - Hotel & Suites
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Room 1

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: x4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: x4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: x4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more
Novotel Surabaya - Hotel & Suites Meeting Room

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,286 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,000 reviews

good

Customer review rating 4.0/5

Hamdie Couples - 19/04/2019 AccorHotels certified review

good safety, good services

Customer review rating 4.0/5

Zulzaimi Families - 18/04/2019 AccorHotels certified review

Nice experienced stay in this hotel. The staff very nice and warmth.

Comfortable

Customer review rating 4.0/5

Erik O. B. Families - 13/04/2019 AccorHotels certified review

Most of our family visit in surabaya, we choose to stay in Novotel, it never dissapointed and it is really a family hotel. From the room, pool, breakfast is awesome.

Dear Mr. Erik Oktavianus, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

the room is clean and the environment is comfortable

Customer review rating 4.0/5

Maifalinda F. Families - 11/04/2019 AccorHotels certified review

I am comfortable staying in novotel with a comfortable environment, friendly staff and a very varied breakfast menu

Dear Mrs. Maifalinda, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely , Bambang Erwin S.

nice

Customer review rating 4.0/5

Yudhy E. C. Business - 08/04/2019 AccorHotels certified review

I arrived at Novotel Surabaya on Monday and the welcome was overwhelming. I was quickly checked in and explained all i had to know. my stay was one to remember and cherished because of the friendly and helpful staff.

Dear Mr. Yudhy Eko, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Good hotel

Customer review rating 4.0/5

Indra Business - 03/04/2019 AccorHotels certified review

Classical hotel

Dear Mr. Indra, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely, Bambang Erwin S.

Nice place and quick service

Customer review rating 4.0/5

Romy Business - 02/04/2019 AccorHotels certified review

Just give us the best price not too expensive..

Dear Mr. Romy, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Need improve for HK and F&B ( mostly BF, room service food good)

Customer review rating 4.0/5

Yohanes D. S. Business - 02/04/2019 AccorHotels certified review

First check in must wait for checking room , when go inside room...wouw curtain looks dirty, table lamp broking, bed cover have "red spot" ( blood or ketchup ..?? )...for BF food not nice like novotel samator

Dear Mr. Yohanes da S., Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Bambang Erwin S.

Short Escape

Customer review rating 4.0/5

Andry O. Couples - 02/04/2019 AccorHotels certified review

Our stay was quite enjoyable, one thing that I think need to be improved is the food quality for the breakfast buffet. The quantity was lacking (many items were missing and no restocking until we were finished eating).

Dear Mr. Andry, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin

Puasis ok

Customer review rating 4.0/5

Soewito Families - 31/03/2019 AccorHotels certified review

Is ok

Bapak Soewito yang terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Bapak selama kunjungan Bapak di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Bapak kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Bapak akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Bapak untuk menyampaikan pengalaman Bapak, dan kami berharap kunjungan Bapak selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Bambang Erwin S.

Having so much fun to stay there

Customer review rating 4.0/5

Rosi K. P. Families - 31/03/2019 AccorHotels certified review

The place is very beautiful, but unfortunately my air conditioner had trouble

Dear Mr. Rosi Kusuma, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.
Customer review rating 4.0/5

G A. P. Business - 31/03/2019 AccorHotels certified review

All is good and nice from food to hotel view

Dear Mr. Gemma Purnama, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

great and will for sure re visit

Customer review rating 4.0/5

Yanto Business - 28/03/2019 AccorHotels certified review

swimming pool is the best place to spend for relax, sunbathing. etc

Dear Mr. Yanto, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Service great meals room great

Customer review rating 4.0/5

Roy C. Families - 28/03/2019 AccorHotels certified review

Enjoyed very much will be back

Dear Mr. C. Roy, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Wifi problem

Customer review rating 4.0/5

Hazman H. H. Couples - 26/03/2019 AccorHotels certified review

During we stay there, wifi only available in lobby and restaurant area. So i need to hang out at pool area and when i leave, the connection suddenly lost. My room at tennis court area. I valued wifi so much and for the hotel chain like this, I feel miserable that the connection is worst.

Dear Mr. Hazman Husaini, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. Mr. Hazman Husaini, we hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Bambang Erwin S.

Very good

Customer review rating 4.0/5

Maria H. Couples - 22/03/2019 AccorHotels certified review

Very nice

Dear Mrs. Maria H., Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely, Bambang Erwin S.

Stay at Novotel Surabaya for Son's Birthdy

TripAdvisor rating 3.5/5

Inspire290873 Family - 21/03/2019 TripAdvisor review

A very nice hotel for the entire Family. My only complaint was in the Bathroom Shower. The floor was too slippery and needed a towel on the floor. Would be good if there were some hand rods to hold onto in the bathroom.

Dear Inspire290873, Thank you for taking your time to write feedback from your current stay. I am glad to know that you were happy to stay with us. Your comment about the slippery floor in the shower room will be our concern. I will find a best way to fix the slippery problem. Kind regards, Dona Yohana

Satisfied

Customer review rating 4.0/5

Rizal Business - 19/03/2019 AccorHotels certified review

The room was good, clean with green surrounding environment. Overall a good experience.

Bapak Rizal yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Surabaya - Hotel & Suites. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Timothy Gabriel

Best hotel in the city

Customer review rating 4.0/5

Josephine Families - 17/03/2019 AccorHotels certified review

Friendly and helpful staffs. The breakfast was plentiful.

Dear Mrs. Josephine, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Great

Customer review rating 4.0/5

Gaby Families - 14/03/2019 AccorHotels certified review

Karyawanya baik

Dear Mrs. Gaby Nathania, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.
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