Hotel - Novotel Surabaya - Hotel & Suites
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Novotel Surabaya - Hotel & Suites Hotel

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3.5/5 948 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,821 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 948 reviews
AccorHotels certified review
Rindra Business - 22/05/2018
« Nice Hotel and Beautiful Landscaped Garden »

I was enjoying when I stayed at the hotel. The staff upgraded my room and it was really comfortable and beyond my expectation. Furthermore, I also tried the menu in the restaurant and I got a discount rate since I was a member.

AccorHotels certified review
Rama F. Families - 21/05/2018
« very satisfied »

it is a pleasure to stay at Novotel Surabaya, besides it has an amazing view to see

AccorHotels certified review
Angga Business - 20/05/2018
« Comfort and natural »

The room was clean & nice. Need add more variation to the breakfast menu. Nice if the hotel have open air cafe to work and enjoy the natural view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rizal Anggabrata, Thank you for staying with us and sharing your valuable experience during your time in Novotel Surabaya Hotel & Suites. It is a pleasure to receive a positive feedback. We will definitely share your experience to our team. We believe that this feedback can be a motivation for our staffs to continue in improving our quality of services to our guests. For issues that may or has happened, your suggestions and comments are paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be more pleasant than the previous one. Sincerely Ganjar Laksmana

AccorHotels certified review
Lucius H. Couples - 17/05/2018
« Mr »

Good location for bussiness and pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lucius, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Mr. Lucius, we look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Mis Business - 17/05/2018
« excelent »

Make me comfortable in my journey...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ilham Syah, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Mr. Ilham, we look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Anonymous Business - 17/05/2018

I was booked for single deluxe room, but the receptionist upgraded my booking to the executive suite room for free. That was really unexpected and i was really grateful. Thanks novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Navilah, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Ms. Navilah, we wish to always be your preferred Hotel in Surabaya. As such, we look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Km Business - 17/05/2018
« Nice and well maintain building. »

The building and room are good maintained. Good access and environment also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Timoty/Mr. Kevin, Thank you very much for choosing Novotel Surabaya Hotel & Suites and for sharing your staying experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Surabaya Hotel & Suites with improved service and more pleasant staying experience in the future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Vincensya L. Families - 17/05/2018
« The Water in wastel was stuck so uncomfortable »

Apart from issues sink i found a bathroom incomplete , toothbrush , toothpaste and shower cap only for one person.

AccorHotels certified review
Alexander D. Business - 14/05/2018
« Staff dont have star representative hotels (Novotel) »

I still dont know why those people on this Hotel dont have a good manner to deserve their customer like a Star Hotel, I think the big point stay on humble and really have good service on us.

AccorHotels certified review
Pradeep Friends - 12/05/2018
« Very nice hotel and courtesy from inmates »

Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pradeep, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Dwddy D. Business - 12/05/2018
« Recommended hotel »

Nice place, good breakfast and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Deddy, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Kesinee C. Friends - 11/05/2018
« Its very terrible on Checking out Day !!! »

I'm really disappoint with this Novotel. The first day I met the deputy front manager. He's the one who checking in on 26 Apr 18 at 10.00 pm. He is very good. Clear all my booking. BUT .. on 30 May 18 at 7.00 AM I check out with Ms. Dewi its bad time for our group. Our flight is 10.00 AM. She waste time for check out almost 2 hrs. The problem is she charge us 2 more rooms. Actually we add only 1 more room. Because all another room we booked 4 room with my Accor member (Kesinee & Parida). 4 more room booked with Agoda.this 8 room is 26-30 Apr 18. There's one more room booked with Agoda which is under Pattama name 27-30 Apr 18. Total 9 rooms that we paid already. Then we buy one more room on 27-30 Apr 18 direct with Novotel. Unfortunately, when check out they charge me to pay for 2 rooms. We try to explain and show them all our booking number and confirmation email. Ms. Dewi not check and dont understand anything. We waste time until almost miss the flight. Then one man at front he ask me booking number again. He check direct with Agoda. He found that she doing a big mistake. Then we pay cash for one more room. My friend in Indonesia help me for check out. Then we quickly go to Airport. I think its done. BUT very bad again OMG!! I back to Thailand and found that she deduction 2 rooms charge from my credit card. It means that you got my money for 3 rooms charge. What's the hell is going on. So crazy!!! Dear MR. SIGIT BUDIARSO Please help me to clear all this trouble. Please return my money back to my credit card because she got cash from me. Moreover, my friend PARIDA and myself KESINEE is ACCOR MEMBER this is second yrs that we rely on NOVOTEL. Now we really disappoint with your staff. Oh moreover !!! My Indonesian friend said that your staff said "FUCKING" in Indonesian language to us. Now I want to know what is the standard of NOVOTEL?? Anyway, please contact me at soonest about this issue. Pls call (6… 5815. HOPE U WILL PROCESS THIS URGENTLY. Thank you. Kesinee C. (Ms)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kesinee, As the Hotel's Representative, I thank you for taking the time sharing your staying experience at the Novotel Surabaya Hotel & Suites. I am terribly sorry that your experience did not meet your expectations. On behalf the Management, please allow me to express our sincerest apologies. Further explanations and clarifications of your issue have been done not only by replying your separate emails but also contacting you personally by phone. At Novotel, we strive to provide a superior service experience for every valued customer like you. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and your concerns. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Parida Friends - 11/05/2018

I'm really disappoint with this Novotel. The first day I met the deputy front manager. He's the one who checking in on 26 Apr 18 at 10.00 pm. He is very good. Clear all my booking. BUT .. on 30 May 18 at 7.00 AM I check out with Ms. Dewi its bad time for our group. Our flight is 10.00 AM. She waste time for check out almost 2 hrs. The problem is she charge us 2 more rooms. Actually we add only 1 more room. Because all another room we booked 4 room with my Accor member (Kesinee & Parida). 4 more room booked with Agoda.this 8 room is 26-30 Apr 18. There's one more room booked with Agoda which is under Pattama name 27-30 Apr 18. Total 9 rooms that we paid already. Then we buy one more room on 27-30 Apr 18 direct with Novotel. Unfortunately, when check out they charge me to pay for 2 rooms. We try to explain and show them all our booking number and confirmation email. Ms. Dewi not check and dont understand anything. We waste time until almost miss the flight. Then one man at front he ask me booking number again. He check direct with Agoda. He found that she doing a big mistake. Then we pay cash for one more room. My friend in Indonesia help me for check out. Then we quickly go to Airport. I think its done. BUT very bad again OMG!! I back to Thailand and found that she deduction 2 rooms charge from my credit card. It means that you got my money for 3 rooms charge. What's the hell is going on. So crazy!!! Dear MR. SIGIT BUDIARSO Please help me to clear all this trouble. Please return my money back to my credit card because she got cash from me. Moreover, my friend PARIDA and myself KESINEE is ACCOR MEMBER this is second yrs that we rely on NOVOTEL. Now we really disappoint with your staff. Oh moreover !!! My Indonesian friend said that your staff said "FUCKING" in Indonesian language to us. Now I want to know what is the standard of NOVOTEL?? Anyway, please contact me at soonest about this issue. Pls call (6… 5815. HOPE U WILL PROCESS THIS URGENTLY. Thank you. Parida Jitcham (Ms)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Parida, As the Hotel's Representative, I thank you for taking the time sharing your staying experience at the Novotel Surabaya Hotel & Suites. I am terribly sorry that your experience did not meet your expectations. On behalf the Management, please allow me to express our sincerest apologies. Further explanations and clarifications of your issue have been done not only by replying your separate emails but also contacting you personally by phone. At Novotel, we strive to provide a superior service experience for every valued customer like you. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and your concerns. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Zuverdi Couples - 09/05/2018

Is good especially in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zuverdi, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Marlin I. S. Families - 07/05/2018
« love the space »

so comfortable for my three kids. we like the room, pool and food.. we will surely come again for next chance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Marlin Indria, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Cc Friends - 07/05/2018
« good »

Good but many mosquitos were in my room. I even had a mosquito bites on the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sekar, Greetings from Novotel Surabaya Hotel & Suites. Thank you for taking the time sharing your staying experience at our hotel. Having read your writings, we sincerely apologize that you experienced mosquito bites. We already shared your comments to Departments concerned and it really functions as our improvement tool. Rest assured, that the guest's cleanliness and pest control are closely monitored by our Housekeeping Department. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerely, Ganjar Laksmana

AccorHotels certified review
Irawan Business - 25/04/2018
« Good service »

Expand the breakfast for better menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Irawan, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Dhani D. Business - 23/04/2018
« excellent service »

the rooms are very comfortable, the pool is pleasant, and the breakfast menu is varied. very enjoyable stay here ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dhani, We thank you and very much appreciate for your comments regarding the Novotel Surabaya - Hotel & Suites. We have shared your comments to our team and definitely will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back and we hope your next visit will be more enjoyable and pleasant than the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Raymondo Business - 23/04/2018
« Great! »

I was pleasantly surprised by the food. The location is near the downtown. Can't wait to the next visit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raymondo, Thank you very much for your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. I will definitely share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be better and more pleasant than the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Rosario Solo - 18/04/2018
« Resort hotel within the city with some unlikely issues »

I liked the spacious room in a resort like hotel . The room was pleasantly furnished but a couple of things need the attention. Mosquitoes in the room - please spray or provide anti-mosquito spray in the room. I really love the arrangement in the shower room and toilet, but the toilet seat needs replacement. Some not so obvious sections of the wallpaper in the room also needs replacement or repair, I think. But overall liked the room a lot. I used the gym ... equipment is dated, but functional although the treadmill elevation does not work. Breakfast spread is adequate, though I'd love to see more veggies and leafy greens. Some items seem under or over cooked. I really loved the huge portions of the cake, that I had after my dinner at the cafe. Both the tiramisu and the cheese cake were a decadent indulgence. But mosquito menace while seating by the poolside dampened the enjoyment a bit. The management should really do something rid this problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rosario, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

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