Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 990 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 506000.00 IDR Non member rate
From 506000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 3,175 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 990 reviews
Akmal D. Families - 12/01/2019 AccorHotels certified review
« Ok »

The staff is very kind

Widyanto Families - 08/01/2019 AccorHotels certified review

Nice place

Raden A. K. K. Families - 08/01/2019 AccorHotels certified review
« Still Ok, need improvement in room convenience »

This is the 2nd time stayed in Novotel within 1 year, for last visit..little bit inconvenience with lot of mosquito.. please improve the pest/ insect control.

Grace Families - 07/01/2019 AccorHotels certified review
« Not so good »

Wifi was very bad,breakfast not so good. They dont give spoon and fork at the table,they dont offered tea or coffee like other hotel. When they want to clean the room they ask what time they should clean it. Like i even dont know. My next visit i asked 1 big bed,they gave me twin bed but they put it together. Very dissapointed

Mulyani B. Families - 07/01/2019 AccorHotels certified review
« Good »

Maybe you should take care of the garden and sweep away all the leaves from the plants so that they don't fall into the pool which makes the pool look dirty. Also lots of flies in the garden when having breakfast there which makes it uncomfortable when eating. The towel also seemed to have torn edges and was not clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mulyani B, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback and we will share it with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for all the issues that you experience during the stay and cause you inconvenience. Rest assured, corrective action plans as well as team briefing have been done to overcome the issues in the future. Thank you once again for sharing your experience. It is our wish that you still reserve the confidence for the Hotel. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Riza A. Families - 03/01/2019 AccorHotels certified review
« awesome »

- Good Room - Good Environment [Pool, Garden]

Family - 31/12/2018 TripAdvisor review
« Best for Family Nesting »

I have stayed at this hotel often times. Still the best of many choices in town.This time we spent 5nites in a row with delicious breakfast every morning with the Best Croissant on its bakery corner. I brought my folding bike & the excercise went well, very well.Jembatan Ujung Galuh, a new built gate makes the site easier to reach.

Rony Friends - 28/12/2018 AccorHotels certified review
« LECTURER »

Alhamdulillah. I feel satisfied when staying at the Novotel hotel. but when I arrived I was wearing a sarung and some of the items I put in a plastic bag, had a slight disparaging view of the customer service at the front desk. he asked "are you from an online motorcycle taxi (GO-JEK)?" it would be nice if he asked "can I help you, sir?" or with questions that are more polite and make me not offended. I hope next time, there shouldn't be something like this. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rony, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for the inconvenience that you experienced. Rest assured, your feedback has been shared to all team members to avoid the issue re-occurrence in the future. Indeed, your comments and suggestions are paramount for the Hotel that we very much appreciate. Mr. Rony, it is our wish that you would still reserve the confidence for the Hotel and continue to choose us as your preferred Hotel in Surabaya. As such, please allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Arthur Families - 24/12/2018 AccorHotels certified review
« Great experience! »

We had room upgrade during the stay. Thank you!

Yudy T. Business - 23/12/2018 AccorHotels certified review
« Satisfied with some exception »

Overall, the hotel meet an average 3,5 star hotel standard with some major lacking points. The bathroom area was somehow not properly cleaned. The hotels didnot provide enough towel for guest. And the most incredible experiences: When i am asking for some extra amenities (on that case: Razor kit), the housekeeping staffs tried to bargain and insist to reduce the sum of amenities requested (from two pieces to one piece), which is my first experiences while staying in Accor-Brand Hotels around the world. Please review your SOP regarding handling the amenities. If there is some limitation, please let all the Guests know beforehead, and DO NOT ARGUE with the guest. It is disrespectfull!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yudy T., Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry to learn that your staying experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our wish that you would still reserve the confidence for the Hotel. As such, allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Chaled Business - 20/12/2018 AccorHotels certified review
« Good. »

We enjoy staying here. Cozy rooms and good beverages. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chaled, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Yet, please accept our sincere apology for any issue that you experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you would continue to reserve your confidence for the Hotel. As such, allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Alesandra Families - 18/12/2018 AccorHotels certified review
« All good but need something new »

Nice place and room but I think the curtain in the bathroom should be changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alesandra, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay and might cause your inconvenience. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you would continue to choose us as your preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Marlia Business - 17/12/2018 AccorHotels certified review
« Very convenience hotel with green view »

I love the walking path around the hotel while at the same time enjoying the greenery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Marlia, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay and might cause your inconvenient. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you would continue to choose us as your preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari

Farah P. Families - 17/12/2018 AccorHotels certified review
« I loved every bit of it. »

Love the morning buffet. The hot and fresh croissants. The help service was effective. I would definitely be staying here again if I ever in Surabaya. Just maybe the hotel can improve the cleanliness and be more detail and thorough about it.

Zahra J. Families - 24/11/2018 AccorHotels certified review
« Nice experience »

Nice hotel, with a big swimming pool and relatively private environment considering it's in the city. However, the towels provided were yellow, dirty or threadbare. There were dried white spots on our bedcover and black stains that look like grease stains on the floor rug. Staff were friendly enoughand the breakfast spread was nice though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Zahra, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team that we are sure this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please also accept our sincere apology for the issues that you experienced during the stay and caused your inconvenience. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Rest assured that your comments have been highlighted by the Departments concerned who then take immediate corrective action plans as well as team briefing to avoid the issues re-occurrence in the future. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Ruth J. I. Families - 24/11/2018 AccorHotels certified review
« Awesome place »

Good place,like in bali,good service,good taste of food,i like pizza so yummy thanks novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ruth Joice, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments and review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issues that might happen. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Suharso R. Business - 23/11/2018 AccorHotels certified review
« Really nice hotel, good service from begining tills the end. »

First time stay at this hotel (previously at Mercure). Nice rooms with balcony. The room is big enough for two adults. Hotel’ Sandals was too small for me :). The materials were also not to suitable to used outside hotel areas. But overall, everything was good. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Suharso R., Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure for us to receive positive feedback. We will share your feedback with our team. We believe that it will serve as an encouragement for all of our staffs to continuously improve the service quality to all of our guests at all times. Yet, please accept our sincere apology for any issues that you might experience during the visit. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Alya Families - 21/11/2018 AccorHotels certified review
« The place is well furnished but the owner must Improve on the cleanliness standard. »

It was a pleasant experience, the staff was very courteous and helpful. The ambience was friendly. The breakfast buffet was satisfying. My main grouse was the standard of cleanliness which is rather low. The shower floor and walls and the toilet bowl were not scrubbed. The shower floor was thus slippery and dangerous. The linen and towels were also not very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alya, Thank you very much for your trust to Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for any issues that you experienced during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our wish that you still reserve the confidence for the Hotel and continue to choose us as your most preferred Hotel in Surabaya. As such, allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Anna Business - 19/11/2018 AccorHotels certified review
« excellent »

very comfortable room and bed, lovely friendly helpful staff, beautiful pool and outdoor area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anna, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the opportunity sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will definitely share your comments with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology if your breakfast experience did not meet your expectations. Rest assured, the Executive Chef has taken his action plans to improve the overall Food & Beverages experience. Ms. Anna, it is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, allow us to welcoming you back home to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Antony C. Business - 14/11/2018 AccorHotels certified review
« Stay like at home »

The room is clean and tidy. Very comfortable. The staff is so helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony C, Thank you very much for staying at Novotel Surabaya Hotel & Surabaya and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all time. Yet, please accept our sincere apology for any issues that you might experience during the stay. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future. Sincerely, Nurdiana Ika Sari

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 506000.00 IDR Non member rate
From 506000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates