Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

Our hotels AccorHotels
3.5/5 948 reviews
All hotels in Surabaya
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 517500.00 IDR Non member rate
From 517500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,787 reviews

Our guest reviews for Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 948 reviews
AccorHotels certified review
Alexander D. Business - 14/05/2018
« Staff dont have star representative hotels (Novotel) »

I still dont know why those people on this Hotel dont have a good manner to deserve their customer like a Star Hotel, I think the big point stay on humble and really have good service on us.

AccorHotels certified review
Pradeep Friends - 12/05/2018
« Very nice hotel and courtesy from inmates »

Very nice.

AccorHotels certified review
Dwddy D. Business - 12/05/2018
« Recommended hotel »

Nice place, good breakfast and comfortable room.

AccorHotels certified review
Kesinee C. Friends - 11/05/2018
« Its very terrible on Checking out Day !!! »

I'm really disappoint with this Novotel. The first day I met the deputy front manager. He's the one who checking in on 26 Apr 18 at 10.00 pm. He is very good. Clear all my booking. BUT .. on 30 May 18 at 7.00 AM I check out with Ms. Dewi its bad time for our group. Our flight is 10.00 AM. She waste time for check out almost 2 hrs. The problem is she charge us 2 more rooms. Actually we add only 1 more room. Because all another room we booked 4 room with my Accor member (Kesinee & Parida). 4 more room booked with Agoda.this 8 room is 26-30 Apr 18. There's one more room booked with Agoda which is under Pattama name 27-30 Apr 18. Total 9 rooms that we paid already. Then we buy one more room on 27-30 Apr 18 direct with Novotel. Unfortunately, when check out they charge me to pay for 2 rooms. We try to explain and show them all our booking number and confirmation email. Ms. Dewi not check and dont understand anything. We waste time until almost miss the flight. Then one man at front he ask me booking number again. He check direct with Agoda. He found that she doing a big mistake. Then we pay cash for one more room. My friend in Indonesia help me for check out. Then we quickly go to Airport. I think its done. BUT very bad again OMG!! I back to Thailand and found that she deduction 2 rooms charge from my credit card. It means that you got my money for 3 rooms charge. What's the hell is going on. So crazy!!! Dear MR. SIGIT BUDIARSO Please help me to clear all this trouble. Please return my money back to my credit card because she got cash from me. Moreover, my friend PARIDA and myself KESINEE is ACCOR MEMBER this is second yrs that we rely on NOVOTEL. Now we really disappoint with your staff. Oh moreover !!! My Indonesian friend said that your staff said "FUCKING" in Indonesian language to us. Now I want to know what is the standard of NOVOTEL?? Anyway, please contact me at soonest about this issue. Pls call (6… 5815. HOPE U WILL PROCESS THIS URGENTLY. Thank you. Kesinee C. (Ms)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kesinee, As the Hotel's Representative, I thank you for taking the time sharing your staying experience at the Novotel Surabaya Hotel & Suites. I am terribly sorry that your experience did not meet your expectations. On behalf the Management, please allow me to express our sincerest apologies. Further explanations and clarifications of your issue have been done not only by replying your separate emails but also contacting you personally by phone. At Novotel, we strive to provide a superior service experience for every valued customer like you. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and your concerns. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Parida Friends - 11/05/2018

I'm really disappoint with this Novotel. The first day I met the deputy front manager. He's the one who checking in on 26 Apr 18 at 10.00 pm. He is very good. Clear all my booking. BUT .. on 30 May 18 at 7.00 AM I check out with Ms. Dewi its bad time for our group. Our flight is 10.00 AM. She waste time for check out almost 2 hrs. The problem is she charge us 2 more rooms. Actually we add only 1 more room. Because all another room we booked 4 room with my Accor member (Kesinee & Parida). 4 more room booked with Agoda.this 8 room is 26-30 Apr 18. There's one more room booked with Agoda which is under Pattama name 27-30 Apr 18. Total 9 rooms that we paid already. Then we buy one more room on 27-30 Apr 18 direct with Novotel. Unfortunately, when check out they charge me to pay for 2 rooms. We try to explain and show them all our booking number and confirmation email. Ms. Dewi not check and dont understand anything. We waste time until almost miss the flight. Then one man at front he ask me booking number again. He check direct with Agoda. He found that she doing a big mistake. Then we pay cash for one more room. My friend in Indonesia help me for check out. Then we quickly go to Airport. I think its done. BUT very bad again OMG!! I back to Thailand and found that she deduction 2 rooms charge from my credit card. It means that you got my money for 3 rooms charge. What's the hell is going on. So crazy!!! Dear MR. SIGIT BUDIARSO Please help me to clear all this trouble. Please return my money back to my credit card because she got cash from me. Moreover, my friend PARIDA and myself KESINEE is ACCOR MEMBER this is second yrs that we rely on NOVOTEL. Now we really disappoint with your staff. Oh moreover !!! My Indonesian friend said that your staff said "FUCKING" in Indonesian language to us. Now I want to know what is the standard of NOVOTEL?? Anyway, please contact me at soonest about this issue. Pls call (6… 5815. HOPE U WILL PROCESS THIS URGENTLY. Thank you. Parida Jitcham (Ms)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Parida, As the Hotel's Representative, I thank you for taking the time sharing your staying experience at the Novotel Surabaya Hotel & Suites. I am terribly sorry that your experience did not meet your expectations. On behalf the Management, please allow me to express our sincerest apologies. Further explanations and clarifications of your issue have been done not only by replying your separate emails but also contacting you personally by phone. At Novotel, we strive to provide a superior service experience for every valued customer like you. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and your concerns. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Zuverdi Couples - 09/05/2018

Is good especially in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zuverdi, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Marlin I. S. Families - 07/05/2018
« love the space »

so comfortable for my three kids. we like the room, pool and food.. we will surely come again for next chance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Marlin Indria, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Cc Friends - 07/05/2018
« good »

Good but many mosquitos were in my room. I even had a mosquito bites on the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sekar, Greetings from Novotel Surabaya Hotel & Suites. Thank you for taking the time sharing your staying experience at our hotel. Having read your writings, we sincerely apologize that you experienced mosquito bites. We already shared your comments to Departments concerned and it really functions as our improvement tool. Rest assured, that the guest's cleanliness and pest control are closely monitored by our Housekeeping Department. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerely, Ganjar Laksmana

AccorHotels certified review
Irawan Business - 25/04/2018
« Good service »

Expand the breakfast for better menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Irawan, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Dhani D. Business - 23/04/2018
« excellent service »

the rooms are very comfortable, the pool is pleasant, and the breakfast menu is varied. very enjoyable stay here ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dhani, We thank you and very much appreciate for your comments regarding the Novotel Surabaya - Hotel & Suites. We have shared your comments to our team and definitely will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back and we hope your next visit will be more enjoyable and pleasant than the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Raymondo Business - 23/04/2018
« Great! »

I was pleasantly surprised by the food. The location is near the downtown. Can't wait to the next visit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raymondo, Thank you very much for your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. I will definitely share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be better and more pleasant than the previous one. Sincerely, Ganjar Laksmana

AccorHotels certified review
Rosario Solo - 18/04/2018
« Resort hotel within the city with some unlikely issues »

I liked the spacious room in a resort like hotel . The room was pleasantly furnished but a couple of things need the attention. Mosquitoes in the room - please spray or provide anti-mosquito spray in the room. I really love the arrangement in the shower room and toilet, but the toilet seat needs replacement. Some not so obvious sections of the wallpaper in the room also needs replacement or repair, I think. But overall liked the room a lot. I used the gym ... equipment is dated, but functional although the treadmill elevation does not work. Breakfast spread is adequate, though I'd love to see more veggies and leafy greens. Some items seem under or over cooked. I really loved the huge portions of the cake, that I had after my dinner at the cafe. Both the tiramisu and the cheese cake were a decadent indulgence. But mosquito menace while seating by the poolside dampened the enjoyment a bit. The management should really do something rid this problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rosario, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
A. W. Couples - 16/04/2018
« fell in love with the atmosphereHe »

Very nice place to be with family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ayu Wintari, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Bella Business - 16/04/2018
« Quite good »

I stayed for 3 nights with Suite rooms at this hotel. The room is so large, dividen by 3 separated areas. It has deer cages behind the swimming pool. Swimming pool's surrounded by lush garden. Really peaceful. The breakfast menus in the restaurant's quite various and the taste's quite good. I love the cleanliness. But I don't like the frontliner. We had a bit trouble because of the payment even we showed the agreement with Accor Hotels Management on Jakarta since it was business trip and we wouldn't avoid the payment. I wished it's not going to happen next time because I think it's bad for a very good hotel if it has bad services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Bella, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Erna E. S. Couples - 13/04/2018

Not really good,,that’s not 4* but 2*need renovation a lot,special for food & restaurant...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Erna Evony, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Related to your concerns over the renovation, we are currently undergoing a renovation. Few stages are completed and we are progressively continuing this. On the other note, our F&B is under review and improvement. We have hired new chef and we are looking at to revamp the whole set up and menus. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ganjar Laksmana

AccorHotels certified review
Maggie_nanizar Families - 09/04/2018
« resort-style City Hotel »

Novotel Surabaya Hotel & Suites is a gem hidden among buildings in Surabaya. It's spacious, with beautiful swimming pool surrounded with lush garden......i feels like staying in a beach resort instead of a metropolitan hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Maggie, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Murti P. I. Business - 03/04/2018
« Amazing Place Cozy Rooms »

i'll be back someday with my own family schedule..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Murti Pagar Intan, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Dina Friends - 03/04/2018
« Nice stay »

Stayed 2 nights at this good hotel, clean room, breakfast variety quite ok and good wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Dina, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Ledy T. Families - 02/04/2018
« Satisfy »

The hotel facilities are really kids friendly especially for the pool. If I could give any suggestions, please provide an elevator, because if there are any old guests I'm sure they can't stand with the stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ledy Terita, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ganjar Laksmana

AccorHotels certified review
Inge S. M. Families - 02/04/2018
« Hotel did nit inform me on check in that my room wont get breakfast »

Mini bar was broken Bed was too old that made my sleep untight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Inge Sedah, Thank you for staying with Novotel Surabay Hotel and Suites. We also feel grateful that you have taking your time to share with us your feedback. Related to your concerns over the minibar, we are hardly find the minibar war broken because our minibar fill-ups were not spoilt. As such, we would feel appreciate if you could further adivse us on the details of broken itself. On the other note, the bed has undergoing our rotations. At the moment we are also undergoing a replacement phase. Please bear with us on the process as this specifically manufacture for our brand. We hope that should you returned to stay again with us, you will experience the new bed set up. Thank you Sincerely, Ganjar Laksmana

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 517500.00 IDR Non member rate
From 517500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.3 km Mercure Surabaya
Mercure Surabaya
From
From 466400.00 IDR Non member rate
From 466400.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2 km ibis budget Surabaya Diponegoro
ibis budget Surabaya Diponegoro
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.9 km ibis Styles Surabaya Jemursari
ibis Styles Surabaya Jemursari Hotel
From
From 439200.00 IDR Non member rate
From 439200.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.9 km ibis Surabaya City Center
ibis Surabaya City Center Hotel
From
From 356981.00 IDR Non member rate
From 356981.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SURABAYA
See rates