Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,022 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,393 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,022 reviews

sangat memuaskan dan pelayanan yang ramah

Customer review rating 4.0/5

Ekky F. A. Business - 12/08/2019 AccorHotels review

pronounce Very clean rooms, good food, and a strategic place to go everywhere

Clean room & Hood location

Customer review rating 4.0/5

Go Business - 11/08/2019 AccorHotels review

The room was very clean. Bathroom seemed old but water pressure is strong enough. There was a shopping mall at 5 minutes walk from the hotel.

A pleasant stay

Customer review rating 4.0/5

Swetha Couples - 08/08/2019 AccorHotels review

The place was extremely beautiful like a resort with pretty pools. The rooms clean and spacious. Calm and serene ambience around the hotel. The only dip observed was the spa. Pricey and although the massage was passable, the lady kept making a conversation and disturbed the peace. Sans the spa, I would highly recommend it.

Mrs

Customer review rating 4.0/5

Yayu Families - 07/08/2019 AccorHotels review

Environment was good, food was nice specially croisant.

Very good experince living at novotel

Customer review rating 4.0/5

Dea Families - 03/08/2019 AccorHotels review

The food taste is delicioso room is big and clean

Mosquitos everywhere!

Customer review rating 4.0/5

Jafri Y. Couples - 03/08/2019 AccorHotels review

The room has lots of mosquitos which is very annoying. The closet seat cover also need to be changed, its old and lots of scratches!

Dear Mr Jafri , Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timothy Gabriel

Awesome place to spent time with lovely family

Customer review rating 4.0/5

Adhi S. Families - 02/08/2019 AccorHotels review

Very enjoyable place and make our family happy, i am sure i will be come back to stay in Novotel again

Good ambience

Customer review rating 4.0/5

Stevy S. Families - 02/08/2019 AccorHotels review

One problem flush of closet but fixed well by technician

Awesome!

Customer review rating 4.0/5

Safinas Business - 30/07/2019 AccorHotels review

Novotel never upsets me!

GREAT SERVICE AND LOCATION!

TripAdvisor rating 3.5/5

marchtzy2018 Couples - 14/07/2019 TripAdvisor review

Room was spacious with full toiletries Rain shower was a bit leaking when using shower head but minor issue ;) Check in was superb with Ms Diana who gave us a very warm welcome and great efficient service. Thank you so much again for the nice decoration and customised rabbit for our special occasion, really appreciate and love it! Location is good as Well! Can easily take gojek everywhere, just tell your driver that entry is free for 1st 5 mins so no worries to pick up from the hotel lobby! Restaurant has excellent service too although food took a little long to serve.. the Salmon and lychee tea is super good!! Will definitely come back again and recommend to others! Side note * Based on experience, would advice to gojek or bluebird instead of grab for safety reason, although seldom but there are times where driver name / car number / sometime both DO NOT tally with the app..

Exeleent Services

TripAdvisor rating 3.5/5

Tourist27384682613 Family - 03/07/2019 TripAdvisor review

We are happy stay at Novotel Surabaya. Thank you for Exellent Services from all hotel staff from doorman, checkin process until we checkout. We are definitely will stay again on our next trip. Thank you.

Dear Tourist27384682613, It is always glad to read a positive comment such as yours, Thank for sharing your happy experience and we look forward to welcoming you back soon. Warm regards, Dona Yohana General Manager

Very good

Customer review rating 4.0/5

R.p.ugrasena P. Business - 26/06/2019 AccorHotels review

Very nice environmet..

Friendly helpful staff but hotel building needs repainting and please stop using plastic

Customer review rating 4.0/5

Ginny Couples - 07/05/2019 AccorHotels review

We enjoyed our brief stay. Good value for money and well-located in pleasant grounds. But the buildings look tired and in need of some refurbishing. And we were sad to see lots of plastic water bottles being used, particularly in the meeting rooms. Please please please don’t add to the plastic problem - use jugs of water and glasses instead.

Dear Mrs. Ginny, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

great

Customer review rating 4.0/5

Rizky Business - 07/05/2019 AccorHotels review

i had a great time for staying a night at Novotel. Thank you very much for giving me good services.

Dear Mr. Rizky, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Me

Customer review rating 4.0/5

Dyah M. P. Friends - 02/05/2019 AccorHotels review

Memorable

Dear Mrs. Dyah Mutiara, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Week End with my kids

Customer review rating 4.0/5

Erwin Families - 30/04/2019 AccorHotels review

Overall sangat memuaskan dan anak2 senang. Thanks novotel

Dear Mr. Erwin , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Good Hotel

Customer review rating 4.0/5

George B. Business - 30/04/2019 AccorHotels review

Very friendly staff

Dear Mr. George B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Nice hotel

Customer review rating 4.0/5

Danar B. Families - 30/04/2019 AccorHotels review

Good location, room with pool terrace

Dear Mr. Danar, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Excellent

Customer review rating 4.0/5

Diana D. Business - 29/04/2019 AccorHotels review

Delicious foods dan beverages, cool situation, near from any places, a lot of plants and have a jogging track.

Dear Mrs. Diana, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Family vacation

Customer review rating 4.0/5

Rama Families - 29/04/2019 AccorHotels review

Excellent place. Could be the best Novotel in Indonesia at the moment (At least compared to the ones in Bogor, Bandung and Semarang)

Dear Mr Rama, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.
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