Hotel - Mercure Cairo Le Sphinx Hotel
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Mercure Hotel

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road  P.O box 16 Pyramids 
12556  GIZA
EGYPT

1,419 reviews
TripAdvisor Rating Based on 1,419 reviews
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From 53.19 USD Member's rate Members’ Rate, join while you book
10.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 7AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 652 reviews

Our guest reviews for Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,419 reviews
AccorHotels certified review
Jon P. Solo - 23/07/2017
« Very run down property where most of the staff had no idea what the word customer service meant! »

Horrible! The room was a mess the electrical sockets were falling out of the wall and their weren't enough to charge a few items. I was told to buy a converter which I did ... upon further complaining staff came up with a power cord with more outlets... when the room was cleaned they did not even wipe up where the coffee was made and throw Old sugar wrappers away. They left all 3 dirty glasses and didn't replace with clean ones.. SERVICE WAS GLACIALLY SLOW AT BEST! The breakfast was the most pathetic Ibve seen in 35 Years... THE CHEAPEST COLD CUTS BOLOGNA CHEAP PROCESSED CHEESE CHEAP WHITE BREAD REALLY REALLY PATHETIC!!! WHAT SHOCKED ME THE MOST WAS A PROPERTY THAT IS A STONES THROW IN FRONT OF THE MOST IMPORTANT AND LAST EXISTING WONDER OF THE ANCIENT WORLD.... I MEAN REALLY... AND WITHOUT DOUBT THE NUMBER 1 TOURIST ATTRACTION IN THE WORLD..IT WAS A DELAPIDATED DUMP!!! AND THERE IS NO OTHER WAY TO DESCRIBE IT... IT SHOULD BE DEMOLISHED AND BUILD A BEAUTIFUL NEW 5 STAR HOTEL IN ITS PLACE THAT BEFITS THE PYRAMIDS IT LOOKS OVER!!! I MEAN COME ON WAKE UP AND SMELL THE COFFEE!!!

AccorHotels certified review
Tahar Z. Friends - 11/07/2017
« Very slow service  »

The location is so good but I was so disappointed with the service. The desk was busy and only one receptionist was struggling with many people in one time. She was polite and tried her best to manage tree guests in the same time. She even mentioned that she can't see that Iam a member in her system. Something was wrong with her system I think Mohamed Ali was so good at the Egyptian restaurant he smiles always and was the one who made made my stay. I enjoyed the breakfast and the falafel was so delecious but first I was lost as there was no body to welcome us and find a table for us. No doorman at the door and we had to take our luggage alone the parking till the lobby.security needs to be more friendly. We had to ask where is the elevators where is the pool where is the buffet breakfast area upon check in as the lady at the Desk was working under pression and no body to help here even thought there were tree trainee staff beside her. We had to wait 90 minutes to receive sleepers as there no ones placed in the room. We enjoyed the pool and we went to the room to shower we had also to wait 20 Minutes water was down and telephone was not working so we can call the reception. The hotel is amazing staff needs to be trained more. I am just sharing my experience as Me and partner both work also in the same industry in UAE and felt jealous for such brand and such amazing country like Egypt. I love acore chaine and I'll always choose it.

AccorHotels certified review
Stuart .. Solo - 02/07/2017
« Stuart. g.  »

4 star hotel playing at 5, asked for coffee to be sent to my room, was told where i could buy it, this was not a language thing. Noisy, OK for one night, but don't stay longer. Rooms twenty years out of date.

AccorHotels certified review
Rajesh B. Families - 15/06/2017
« Can definitely be better »

Rooms were very cleaned, carpet were very dirty..

AccorHotels certified review
Sandro B. Business - 11/06/2017
« Sandro Orito Baa »

Staff is accommodating, service is good and room is neat... But physical structure and the electronic equipment needs updating... My breakfast for 22 days makes me long go home for there's no food for Filipinos but its quite obvious that not much Filipino tourist in this hotel...

AccorHotels certified review
Yasser S. Business - 03/06/2017
« Satisfied »

It was good

AccorHotels certified review
Mohamed E. Couples - 29/05/2017
« Over all good, guest should be informed before check in about all features in the room especially if room is connected!!  »

It was great stay with you. I like the front office team they were great and helpful especially Mr. Mahmoud night Manger, and Mr Mohamed Yassin. Housekeeping attendant was helpful (His name is Ramadan. All in all, me and my wife enjoyed this stay with you. We liked the territory and if we come back again close to Pyramids area, you will be in our top choices. Incident: We ordered menu for room service around 10:30 am but I didn't receive it until I called them again around 12:00 noon. - I will recommend the hotel for my friends. Thank you and Best regards

AccorHotels certified review
Anonymous Couples - 20/05/2017

Very good, However left to wish the cleaning of the cutlery as I realized that they were not changed, only cleaned in the room and very poorly done.

AccorHotels certified review
Kate Couples - 17/05/2017
« Staff stole my shirt »

Oldish, beautiful, well located. Tour hotel has a high potencial, being ruined by your Management. Smelly, old, lack of propper maintenance. Staff entered the room and stole the shirt we left when went for breakfast before check out, when we realized that we left it behind, went back, the room was locked, TV was on wich means someone was inside, after we spoke to reception, went back to the room, TV was off, shirt was gone. It has been over a week, and no repply from hotel to us, no cameras being checked. Very bad....

AccorHotels certified review
Brett K. Couples - 12/05/2017

Friendly staff, however we felt that as a member of the Mercure chain this one was below par...no Air conditioning in the corridors..poor layout of floors rooms to far away from lifts or stairs...Looks tired...

AccorHotels certified review
Lorely R. Solo - 11/05/2017
« Best place front to the piramides  »

I had a great experience in this hotel all the personal is very friendy and helpful but they smiled all the time, exelent customer service. Mainly the servers in the restaurant, And housekeeping is exelent too, Im very happy for found this hotel and recomend 100 %

AccorHotels certified review
Anonymous Families - 09/05/2017

I had really nice experience. Everyone was friendly and nice ! The room very clean and the breakfast delicious! Thank you to everyone for making our stay unforgettable!

AccorHotels certified review
Anonymous Couples - 04/05/2017

First stay was good, most of staff where helpful not always at the reception though found them rude at times.

AccorHotels certified review
Anonymous Couples - 30/04/2017

room was very dark. not all light bulbs were working. A/C not cooling. room was 27°C all the time. coffee cups were dirty on the counter. I ask for room change, they told me not possible. Next day I checked out and they also refuse to give me a receipt stated that i am checking out that date.

AccorHotels certified review
Anonymous Families - 19/04/2017

Our stay was really negative, when we arrive, we get a bad room, dirty carpets, discusting bathroom and really bad smell. We've been checking rooms for one hour and every room seems to be the same. At last, we get a pyramids view room, that was nice but not a 5 stars hotel as you are selling. The food was too spicy, and we get our dinner 1 hour later. The service at bar was horrible, we' ve been waiting for 30 minutes to be attende and they don't have cold drinks at all. Finishing, the wifi is horrible. We could not get wifi at room or lobby, and the worst thing is the answer: "we have so many people conected at this time, try again later". The breakfast was good, and the night shift manager was nice. As a travel agent we won't recomend this hotel!

AccorHotels certified review
Anonymous Families - 18/04/2017

Rooms smelt like smoke, passages were dusty and toilet paper and towls were not replaces one evening... But we loved the free WiFi... That really made us happy 😊

AccorHotels certified review
Anonymous Couples - 18/04/2017

At first, we were put in a room that we were told would have views of the pyramids (it didn't) and – much worse – was a smoker room, something we weren't asked or even told about. The breakfast buffet was well-stocked but the food wasn't very interesting. The pool was good, but the surrounding area was very small; one day there were about a dozen people out, meaning there were no more chairs or towels.

AccorHotels certified review
Anonymous Families - 17/04/2017

Staff were polite helpful

AccorHotels certified review
Anonymous Business - 08/04/2017

great disappointment

AccorHotels certified review
Anonymous Families - 07/04/2017

Dear Mr. Gamal, Please find below my review in points. 1- My room charge was 1707 Egyptian Pounds but I have payed 1800 Egyptian Pounds but never got my change back. 2- The room was in a really bad condition and outdated. 3- I have requested for a non-smoking room but I was offered a smoking room. The smell of the room was awful and my 1 year old infant is allergic to smoke smell. 4- I have requested the fron desk to be moved to another room but the response was they were fully booked and no rooms available but they will send someone to spray the room, but it never happened. 5- I wanted to buy water from outside the hotel and when I asked the security standing outside of the nearest grocery he said its not permitted to bring anything from outside the hotel. I will never think of staying in Mercure Le Sphinx again. Regards, Mohamed Eltigani.

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