Hotel - Mercure Cairo Le Sphinx Hotel
Mercure Hotel Mercure Hotel

Mercure Cairo Le Sphinx Hotel

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3.5/5 1,528 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 7AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
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Your meetings and events

3.6/5 AccorHotels Rating Based on 777 reviews

Our guest reviews for Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,528 reviews
AccorHotels certified review
Shawn Couples - 31/12/2017
« disappointing »

I travel rather frequently (twice a month on average) and this is the first time I feel to complain. The location was not as advertised; although we booked a view room, we barely could see the Pyramids and the busy (and nosey) road right in front was a headache. The hotel standard was below the advertised five stars, but an OK three star. The hotel taxi/travel agent was basically what is referred to as a tourist trap; when we asked for a simple transport to the Pyramids, instead they took us to an affiliated agent offering us expensive rides to the place, when I asked we wanted to go only by foot they said not possible (which we later on realised was indeed possible). They also asked for tips every now and then. The breakfast was good. The overall feeling of unsafety in Cairo/Giza was sensible, but I understand that's out of hotel's control.

AccorHotels certified review
Anil B. Solo - 17/12/2017
« I am satisfied »

First of all hotel location is very good just near by Pyramids, all staff including reception to room service are very friendly and co-operative, rooms are clean and comfortable, food also quite ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. ANIL B., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Katia R. T. S. Families - 15/12/2017
« Very nice experience!! »

The hotel is huge, looks like a resort, the rooms are spacious, the restaurants are delicious with many options of plates? the staff is amazing and very commited. My family and I only have compliments to you. Thank you so much for this wonderful vacation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. TAKAHASHI S., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Mohamed H. Couples - 08/12/2017
« Shameful service and customer care »

It's shamefull even for a 3 star hotel 1st there was no dental kit or slippers or robes and we didn't had any because the decision to stay was spare if the moment And when we ordered dental kit we were told that we have to wait till the morning because they don't have te key , and when I complained saying that this is non sense . They gave me one saying the 2nd in the morning which didn't happen 2nd there was a huge security issue that the ground floor room with the lock in the balcony door was broken and we didn't notice till the morning after we went out and left our stuff behind ( I have pictures which I will send with complaint to mercure international ) 3rd the room has literally not sound proofed and it's so close to the lobby that any one speaking outside disturb my sleep and we could listen clearly to the room next to ours and they were not speaking loudly

AccorHotels certified review
Kundan Couples - 02/12/2017
« Don't deserve the hotel to be termed as Mercure/ Accor standard »

It was an utter dissatisfaction. Privilege room with empty minibar. In room there was no iron or iron board after following up for 2 days they came up with one which board stand was broken. Hair dryer gets hitted up so quickly that it stops working wihin 1 min max. Old gym and its amenities No where a single shoe polish place No where there is any healthy food option. Breakfast is only filled with cheese and dessert. Failed to have any fruits or cereals like oats. People rarely understand English or able to communicate. No welcome drink provided. Service was slow. So far we have stayed in diff Accor properties and everywhere we were utterly satisfied but this time we had a doubt whether it's actually one property of mercure or we booked a fake one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kundan B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Else G. Couples - 25/11/2017
« Clean and nice »

Everything was fine and as expected for a four star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. KAJ G., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, amal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Aaron O. Couples - 25/11/2017
« Beyond Satisfied. Ecstatic. »

I felt welcome, safe, and was impressed by the level of attention to the guest services. I felt like I got a steal with the price. Great location - the best views anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aaron Wayne O., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, amal Hassan General Manager Mercure Cairo LE Sphinx

TripAdvisor review
Family - 08/11/2017
« Week long trip in Mercure Cairo Le Sphinx »

Decent hotel with clean beds. However, the staff was not helpful in providing services, there was always delay in service provision specially to the rooms. Most front desk receptionists seemed to stall and were not helpful unless it involved payment of sort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Mohd N. Couples - 05/11/2017
« Poor service »

Very bad experience in this hotel.Choose somewhere else to stay. Apart from proximity to the pyramids and not too bad a room, the customer service is very poor from time of arrival through to departure. The breakfast too. To be honest, is possible stay elsewhere near the pyramids. This place is not worth it and only make a bad name for the Mercure's global brand. Very disappointing and not worth it to me as accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohd N. M., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Pavlina Solo - 05/11/2017
« Super Hotel »

Nice garden,large clean rooms with confortable beds. View on the Pyramuds from the top bar. Very friendly staff. Nice Breakfast with a very good, assortment of tasty fresh products. I will definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Pavlina W., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
P. Couples - 01/11/2017
« Great location, service subpar. »

Most of staff cannot speak English well. Though acceptable in many jobs reception should speak well which they could not. Many reception staff had to ask asssistance if others to help me. I was also made to wait while other customers simply walked up and spoke in Arabic. I also made several requests for assistance where no one ever showed up, including request to pickup my bags on check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul Chan, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

TripAdvisor review
Family - 31/10/2017
« Good hotel to visit the Pryamids »

We stayed for 6 nights and this is a good base to visit the Pyramids. Our room was well furnished, clean and comfortable. The service in the bars and upstairs cafe was very good too and there was enough choice of food for breakfast. Some of the reception staff were fine but others could do with a bit more customer service awareness. Overall I would recommend a stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Gabs, Thank you very much for choosing Mercure Cairo Le Sphinx for your recent stay in Egypt and for recommending us to Tripadvisor’s readers and to your future clients. I am extremely delighted to know that you have admired the generous welcome and care of our staff, multiple services and facilities, diversity and Also, i would like to thank you for your comments which will help us to improve the quality of our services. I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Lj Y. Families - 30/10/2017
« Overall a good hotel »

We liked our room which was clean, well equipped and comfortable. Minor point - slightly cluttered due to the number of chairs. The breakfast buffet had plenty of choice and the coffee was good. The staff in the bar and roof cafe were really good and friendly. Some of the staff in reception were really helpful, and some of them were patronising and a bit dismissive, especially when my 20 year old daughter who asked for the key cards to be re-calibrated. Overall, we enjoyed our stay and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lee-Jane Y., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Steve Families - 30/10/2017
« Clean, slightly dated »

A clean hotel. Good restaurant. A few intermittent poet outages. Rooms are dated, limited power outlets. Could use some updating, but an overall good value and very near the pyramids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. STEPHEN G., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Sasa2030 Friends - 29/10/2017
« Excellent staf »

the staff in all over the hotel are excellent,

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Mai M. Couples - 29/10/2017
« Thank you »

All services was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.salah M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Yassin M. S. Couples - 28/10/2017
« Good »

Actually I stayed for a few hours but it was a nice time for me and my wife, the stuff was nice with a good hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yassin Mohmaed S., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Elsayed M. Families - 28/10/2017
« Mr sayed »

It a great view and nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. El Sayed M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Teng H. Business - 26/10/2017
« WIFI should be available in each room and free of charge »

This is a good hotel. But, each room should have wifi free of charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Teng H., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Ck Couples - 22/10/2017
« Horrible Service Attitude »

Tremendously horrible experience, starting from 1. Rooms with lousy lighting ,can't even pack the bags 2. We had no water bottles in room.,got to request 3. Staff not aware of Accor card benefits for dinning 4. Restaurant staff's simply not interested or inadequately trained to service guest , 5. Items ordered not available on more then 2 occasions n staffs didn't bothered to inform us ,simply nonchalant 6. Buffet had no description on the items being displayed I wouldn't stay here n wouldn't recommend anyone of my friend's or anyone else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chandaralingam K., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

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