Hotel - Mercure Cairo Le Sphinx Hotel
Mercure Hotel Mercure Hotel

Mercure Cairo Le Sphinx Hotel

3.5/5 1,731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 7AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

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3.6/5 AccorHotels Rating 867 reviews

Our guest reviews for Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,731 reviews
Adel B. Families - 09/07/2018 AccorHotels certified review
« I alaways feel well in this Hotel!! »

I do not why I always have this nice Feeling when I enter this Hotel. I have the Impression that this a Family working together and trying to make our stay more pleasant. IT starts with the security Police outside then the bell man. They always make sure that I get a nice room and try to make us happy. Even though that this Hotel does not really reflect a five stars catagory, but I do not care about stars. They try to make it five star with their efforts.

Anonymous Couples - 01/07/2018 AccorHotels certified review
« This hotel is an embarrassment to the Accor brand »

Hotel was shabby and not clean. Even the privilege room stunk on cigarettes workmen were replacing/fixing a door late at night right near the guest rooms - very noisy No internet - wasn't working and no interest to try and fix it very limited choice at bar, food was awful staff not attentive no welcome drinks for a 15 year Accor member, a terrible experience

Tanel Business - 29/06/2018 AccorHotels certified review
« Business trip »

Reception says too much "No!" even if they can help you, they try to say it is not really possible.

Alaa A. Solo - 23/06/2018 AccorHotels certified review
« Good »

Was not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alaa a., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Daniella Couples - 22/06/2018 AccorHotels certified review
« Lovely hotel lovely grounds superb views »

AS always a lovely hotel and I enjoyed my stay Although a shame to see service wasn’t as good as before ( bars restaurants reception ) I appricate it was the Eid holiday and the hotel may of been busy, but if you know you have more guests in house then you need to have more staff to cater for it But a lovely hotel and as I live in Cairo we will proberly return

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Daniella N., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Postigo Business - 13/06/2018 AccorHotels certified review
« Wooooooow »

I like mt stay there and I announce all my friends to stay there due to great services and friendly employees. I would like to thank Mr. Refaat Mahmoud & Hamed Mohamed I really appreciated their assistance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. POSTIGO M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

H. Couples - 09/06/2018 AccorHotels certified review
« great stay at Mercure »

Thanks to Reception Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jurgen H., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Marco Friends - 22/05/2018 AccorHotels certified review
« Nice but old »

The hotel needs urgently renovation for rooms, corridors, doors, fridges, windows, linen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos Andres M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Lina Families - 22/05/2018 AccorHotels certified review
« Friendly Staff »

We had booked two connected rooms for me and my parents. We had a lot of problems, carpets were dirty and mail door was not closed in addition the fridges were not working. I would like to thank Hamed Mohamed for helping us and solving our problems. Lina

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.AMAYA O., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Irina Business - 17/05/2018 AccorHotels certified review
« wonderful »

thanks to Reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. IRINA G., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Abdullah S. Business - 16/05/2018 AccorHotels certified review
« nice and suitable »

it's like my home hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdallah S., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

T V. R. Business - 14/05/2018 AccorHotels certified review
« Mr.T V R. »

Buffet food was cold & not much selection. same for BF. Beddings we're good..toilet & bath are spacious but pretty old.even towels are old... Room needs to renevated...

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. R. T., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Couples - 05/05/2018 TripAdvisor review
« Pior Mercure do Mundo/Worst Mercure in the world »

Este hotel possui péssima avaliação 6 no booking.com e 3.5 no Trip Advisor. Acompanho as palavras dos demais clientes. Tivemos problemas desde o primeiro dia e os funcionários possuem absoluta má vontade. O hotel não possui manutenção e é sujo. O wi-fi não funcionava no quarto. O café da manhã é mediano. Tínhamos um quarto privilege que incluía refrigerantes e a gerência se recusava a dá-los. Não se hospede aqui, procure outro hotel como o Meridien Pyramides. This hotel has a poor rating 6 on booking.com and 3.5 on Trip Advisor. I follow the words of the other clients. We had problems from the first day and the staff have absolute unwillingness. The hotel don´t have maintenance free and is dirty. The wi-fi did not work in the room. Breakfast is poor. We had a privilege room which included soft drinks (we paid for it) and the management refused to give them. Do not stay here, look for another hotel like the Meridien Pyramides.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx

Mony Friends - 26/04/2018 AccorHotels certified review
« Great staff »

The hotel is close to pyramids, the reception staff are helpful, easy checkin, the room with nice view of garden, and very clean, we had our breakfast in the Italian restaurant food and service is excellent, we have our coffee in roof top cafe with the best view of pyramids, all the staff are friendly and helpful specially Mazen fro roof top cafe and Rehab lobby lounge. we will back very soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Amani M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Mohammed N. Business - 24/04/2018 AccorHotels certified review
« Pathetic »

No Wi-Fi in such a big hotel. No fresh food for breakfast. No cleanliness. Called 5 times to get a dental kid, as everyone busy in the reception. And they will always say 5mins sir I will send it. But it didn t come till I call 5 times. For WiFi I spoke to manager also , they will always say that we will send our engineer to restart the router. And that router never gets started. So I was forced to come to lobby everyday to use wifi. Very loud music in reception area, never seen in any accor hotels. As a platinum member I know how their hotels are across the globe. This is my first dissatisfied comment in my 4 years of working with accor. Really they need to look into it for this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Mohammed N., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Dr I. Families - 21/04/2018 AccorHotels certified review
« Worst hotel/ customer service ever!!! »

I don't normally write reviews but this place by far has been the worst hotel I have ever stayed out. Terrible place. reception Staff, breakfast staff and pool cafe staff all are very rude and unhelpful. Place is unhygienic-for example staff fiddle around with food at the breakfast buffet with their hands, chef at the pool cafe smoking behind the cafe and with same hands preparing bread. No porter service on check inn and check out had to struggle with 3 bags all by my self. In the room the reading lamps in the rooms weren't working, the bathroom had mould, the patio door to the garden in our room didn't lock, there are several defects in the room. I read on-line this is supposed to be 5 star. But honestly it doesn't come close. If it wasn't for the exterior appeal, this would be 2-3 star standard. Do not come here!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.muhammad haroon i., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Karim M. Families - 17/04/2018 AccorHotels certified review
« Bad hotel »

Front disc employee very bad attitude, rooms very poor and no lights at night in the room...imagine a hotel without WIl-FII in rooms, the best thing is the bell man was quite polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karim m., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

B. A. Solo - 04/04/2018 AccorHotels certified review
« Exceeded my expectations »

There have been some poor online reviews for this hotel, however everything met or exceeded my expectations. The only negative ppint was that my first two meal choices were unavailable at the lobby cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr .Andersen B., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

A. B. Couples - 01/04/2018 AccorHotels certified review
« Beautiful hotel in the heart of Giza »

The hotel was nice and the staff was extremely helpful. I think the hotel could benefit from a few upgrades, but it was very nice, overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. A., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

John S. Couples - 01/04/2018 AccorHotels certified review
« Shabby hotel lacking in atmosphere and poor service. »

3 Night B&B stay, rooms were not clean, table tops not wiped, dust and debris on the carpet in the corners. Electric sockets off the wall with bare wires. Breakfast was buffet with little choice and poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.John S., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

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