Hotel - Mercure Cairo Le Sphinx Hotel
Mercure Hotel Mercure Hotel

Mercure Cairo Le Sphinx Hotel

4.0/5 1,977 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 7AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 974 reviews

Our guest reviews for Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,977 reviews
Prateik P. Couples - 09/11/2018 AccorHotels certified review
« Great Hotel with spectacular views and value for money services »

This hotel is by far one of the best choices of one intends to stay around Giza and is conveniently located within 10 mins from the great Pyramids of Giza. My wife and I stayed at this hotel for 2 nights and were thoroughly satisfied with the amenities, services and location of the hotel. The pyramid view rooms have the best possible view in town and the hotel is well equipped with amenities like a grand swimming pool, choice of restaurants, stores, bank, gymnasium and spa. We liked the cuisines served at breakfast as well as the rooftop cafe as well as the size and upkeep of the rooms. We would definitely recommend this hotel to anyone visiting Giza as this hotel offers the best value for money and provides all necessary creature comforts for a pleasurable stay.

Korak P. C. Families - 08/11/2018 AccorHotels certified review

Your Resturant conveyed the cost of a pound cake as 150LE and after 8 pm till 10 pm 25% discount is allowed but while delivering 25% was not allowed which is very strange for a 5* property.

Anonymous Business - 05/11/2018 AccorHotels certified review

Not good at all

Anonymous Solo - 03/11/2018 AccorHotels certified review
« Nice breakfast! »

A nice hotel with friendly staff. Rooms were 'ok'. On my second stay there, the room was not very well maintained. Check-in was very slow.

Mohamed H. Families - 02/11/2018 AccorHotels certified review
« issue with the invoice »

Hello I discoverd that you have charged me -15,81 USD more than it shoud be also it is not mentioned on the invoice I have So please send me back this amount I am waitting your feedback

Mohamed A. H. Couples - 29/10/2018 AccorHotels certified review
« Low quality services ! »

I have a Loyalty membership in LE CLUB ACCORHOTELS I have some problem with your hotel: - when i arrive to hotel there is only on person from reception work and too slow working. - Lighting system in room too bad. - Air condition only work at speed number 3. - Wifi servers in hotel discription was high speed WiFi but in the real it is too slow and not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed H., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

David Couples - 23/10/2018 AccorHotels certified review
« good location »

good location, nice hotel, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.cathie b., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Anonymous Couples - 21/10/2018 AccorHotels certified review
« Tired Hotel »

A very busy hotel close to the pyramids. Staff were friendly and eager to assist. Infrastructure is not good. Internet was intermittent and when it did work was slowwww. Advertised amenities (mini bar, bathroom, sippers) were not provided. Don't bother booking anything above the basic as that is all that is provided. Prices at bar and restaurant changed during our stay. It seems weekend prices are 2-3 times higher. Not very satisfactory. An indifferent hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian C., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Amir Couples - 17/10/2018 AccorHotels certified review
« Worn out hotel »

The hotel requires complete refurbishment. Staff raining and supervision.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amir B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Lynne E. Families - 14/10/2018 AccorHotels certified review
« An amazing place, nowhere else like it in the world »

Would not be classed as a five star hotel in England. Very grubby generally and in need of a lot of TLC. The staff were obliging and friendly and food was good

S. Solo - 13/10/2018 AccorHotels certified review
« Hotel a bit tired and in need of refurbishment »

Ok. The carpet in the room was stained and in need of a clean. Bedding was just about ok, pillows hard and not comfortable. Chefs should wear gloves or use tongs when handling food such as pastries. Front desk manned by only one person is unacceptable.

Family - 05/10/2018 TripAdvisor review
« Our accommodation in Cairo »

We stayed in this accommodation at the beginning of our tour and the end of the tour. The hotel is located very close to the pyramids and when the new museum opens. Customer service really needs to be improved especially at the front desk and when booking online through the acorr website. WI fi is only in the lobby area and it is very slow. Egypt really needs to work on their free WI fi in tourist areas so that the tourist can promote the amazing country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall transmit your appreciation to all those named in your comments. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Cyril D. V. Couples - 01/10/2018 AccorHotels certified review
« Accor Member Disappointed »

We our a couple on a honeymoon. We arrived early than the check in time, so we requested if we can have an early check in. They accommodated the early check in but we were charged - we thought being an Accor member they can consider us for the early check in with no charge. We booked a room with Pyramids view but they gave us a room with blocked view of the Pyramids, also the refrigerator was broken. So we requested a room transfer. The rooms were not clean and had an unpleasant smell. The receptionist were not accommodating at all (we did not feel welcome), we were standing for few minutes before they will entertain us and had a very slow response time. We called the reception to provide us help with our luggage for the room transfer, after 30 minutes no one came so we transferred our bags by ourselves. During check out we also called for luggage assistance and they came after 30 minutes. Furthermore, the hotel's partner for the tours charge too high. We booked the Pyramids light show and instead they brought us to another hotel with the Pyramids view and forced us to write a review in Tripadvisor before leaving their hotel. Our stay was disappointing, especially with the fact that we are an Accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Raymond Cyril M De V., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Anonymous Solo - 30/09/2018 AccorHotels certified review
« Perfect to sleep »

I only was in the hotel to sleep and breakfast. I can't say anymore about the rest of the services.

Christian V. D. Couples - 27/09/2018 AccorHotels certified review
« Filthy »

Filthy hotel, should not be recommended by Classic Holidays and Accor management should inspect the hotel!nn

Our hotel has responded to the review
Our hotel has responded to the review

Dear M .CHRISTIAN Van D., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Adiil K. Couples - 27/09/2018 AccorHotels certified review
« Mr »

Bathrooms are moldy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Adil K., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Mr. E. Business - 26/09/2018 AccorHotels certified review
« Mr. E. »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr . E. F., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Gerry Couples - 26/09/2018 AccorHotels certified review
« Good Giza location, good rooms and facilities, great staff. »

The hotel has good rooms, Privelege Pyramid room was great. Staff friendly and helpful. Great pool. Check-in could have been smoother. I believe my balance was already paid. Email confirmation from Accor stated 'paid, owing at hotel $0' but reception said otherwise. I will check this with my credit card statement. Overall a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard D., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Kathy Couples - 25/09/2018 AccorHotels certified review
« Amazing views, comfortable room, great service. »

The staff were extremely friendly, helpful and always accomodating. The rooms however are a little tired and need to be renovated. Our cleaner was amazing! Food was OK although again perhaps a revamp would be ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Kathleen M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Ezra Friends - 25/09/2018 AccorHotels certified review
« Worst of Accor »

Staying at this hotel was a really awful experience. So many things wrong with this hotel: - Reception staff don't greet and are not friendly. They are rude actually. Worst service experienced in an Accor hotel. - No welcome drink or ammenity (even though I'm platinum) - Front desk lady (Monica) refused to call the GM and Front Desk Manager - Front desk man (Mohammed) insisted breakfast was not included, when it was - No cups in the room - No lotion in the room - Called for an iron - they didn't bring one. - The description of the room is wrong on the Accor website - there are no minibars. You need to change this. Finally got to speak to the Front Desk Manager, and all he did was upgrade our room and give me the drink voucher (both are things which I should have had anyway! So what did he actually do?). He also asked them to take cups to our room - they brought ONE CUP! Ridiculous! Would never stay here again and would discourage anyone else from staying here, too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Ezra Nahum W., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

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