Mercure Cairo Le Sphinx Hotel 5 stars

TripAdvisor rating 4.0/5 2,359 reviews
Mercure Cairo Le Sphinx Hotel
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Hotel extras

  • Amazing views of the Giza Pyramids

  • Free WIFI

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road
P.O box 16 Pyramids
12556
giza
egypt

Tel: +20233776444

Fax: (+20)233774930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 41.4km / 25.72 miles

  • By train

    RAMSES RAILWAY STATION At 35km / 21.75 miles

GPS :29.990054, 31.128132

Our accommodations

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

Standard room with 2 single beds, Garden View

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed, Garden View

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 2 Single beds and Pyramids View

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds, Pyramids view

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 Double bed, Pyramids view

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Family Suite with 2 connected rooms

  • Max. number of persons: 4
  • Area: From 44
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ALEXANDRIA COFFEE SHOP

Type of cuisine: International

Alexandria Coffee Shop is located in the lobby area ground floor, it is a dining experience where you taste variety of international and oriental dishes. It serves breakfast buffet from 05:30 am till 10:30 am and dinner buffet from 06:30 pm till 10:30 pm

Lunch

  • Mon
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  • Sat
  • Sun

Dinner

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ROMEO & JULIET

Type of cuisine: Other cooking style

Cozy and warm atmosphere serving Italian à la carte specialties, it opens from midday till 11:00 pm. Discover a wide selection of Egyptian and French wine, at its terrace "la Terrasse" you will enjoy snacks, pizza and sandwiches.

Lunch

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
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Dinner

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  • Sat
  • Sun

El Kababagy

Type of cuisine: Barbecue

Capture an oriental atmosphere, dinning under the stars with spectacular views across one of the popular Seven Wonders of the world.

Dinner

17:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PYRAMIDE BAR

Photo non contractuelle / Strictly non binding

La Pyramide Bar opens from 9 am till 1 am with splendid pool and Pyramids view. Enjoy a wide selection of cocktails, international drinks, blended coffee and tea, light snacks along with an evening live band mixture of international and oriental songs

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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MIRAGE CLUB

Photo non contractuelle / Strictly non binding

A popular Discotheque, opens from 10:30 pm till 03:00 am where you can listen and dance to our DJ choice of various renowned music and songs along with a wide selection of drinks and light snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHILAE POOL BAR

Photo non contractuelle / Strictly non binding

Selection of drinks, snacks and lunches by the pool. Opened in summer season only (April till November)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 620

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.5/5

1,141 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,359 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

V.G

Customer review rating 3.5/5

Adam I. Friends - 13/08/2019 AccorHotels review

Thank you Ms. Mean guest relations Thanks Mr. yasser abdelbassir reservation manger Thanks Ms rowaida reservation department Thank you sooooooo much Mr.hatem afifi

Dear Mr. Esraa R., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Wow

Customer review rating 3.5/5

Esraa Friends - 13/08/2019 AccorHotels review

I will recommend that hotel for every one thanx Spacial thanks to Mr. Hatem reservation department

Dear Mr. Adham I., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

It was a 5 Star long time ago.

Customer review rating 3.5/5

Fabiana D. Couples - 12/08/2019 AccorHotels review

It’s necessarie to invest some money and chance a lot of things that it is really old there . And please , invest some money in your staff.

Dear M. gustavo m., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Average for a 5 star hotel

Customer review rating 3.5/5

A. Couples - 11/08/2019 AccorHotels review

Clean hotel but air condition in room on maximum but not cool enough. Wifi worked on and off not reliable.

Dear MAJID A., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

I have collected point the whole year and they just don't know how to use them on check out.

Customer review rating 3.5/5

Rodrigo Families - 06/08/2019 AccorHotels review

This hotel do not deserve Mercure's brand. I am a Le Club Platinum member and took my whole family there, just because of it. I am talking about 12 people, who have paid for their services. I have been collecting points the whole to pay my accommodation and extras. I read all policies of my accommodation and double check on check in that I could use my points for extras on Check. This was the end of a long trip in Europe, and since I did not have more money left, I had dinner every night at the hotel. The people in the lobby were were so unprepared, they did not know how to do anything. I waited for 1 hour and had to pay with my credit card, because otherwise, I would miss my plane. Not to mention that on check in they charged me 35 dollars for each room ( I reserved my dad's room as well ), and I have a receipt the amount balance to pay in the Hotel was 0,00. I did not argue on check in because I was so so tired, that wouldn't be worth it. The rooms smells cigarettes so bad, but I know that happened everywhere in Egypt. Despite of that, we had a great time in Egypt, we loved it. And the views form the hotel are breathtaking. I am so sad that happened though.

Dear Mr. Rodrigo P., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

My family trip to Cairo

Customer review rating 3.5/5

Mohamed D. Families - 03/08/2019 AccorHotels review

I didn’t feel the warm hospitality from the hotel staff , reception ,restaurant. Only the room cleaner was good .the hotel as the building need to have a proper maintenance it’s looks very old and I has a water leak from the bathroom ceiling and no one notice it.

Dear Mr. Mohamed E., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Wonderful location... Service and maintenance bad

Customer review rating 3.5/5

Gérard C. A. A. S. Families - 30/07/2019 AccorHotels review

We know this hotel for many years.. Location, kindness are very fine. But.... Room restaurant are not clean, too many useless lazy staff...My wife is Egyptian and we want Egypt to show a better image to the foreigners. The museum the pyramids the Sphinx deserve better service.. Please do it.!

Fantastic

Customer review rating 3.5/5

M O. Couples - 22/07/2019 AccorHotels review

Amazing

Dear Mr. Mahmood O., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Doctors

Customer review rating 3.5/5

Haitham Y. Families - 22/07/2019 AccorHotels review

It was not good stay at all beginning with the receptionist Omnia , the accour responsible she was helpful , but the kids area is closed the night shift guy at the pool is not helpful , there was no bill man to carry the luggage, my worse experience ever and could be the last one at mercure sphinxs , the toilets not clean , the breakfast tables also ,, i even post that with pictures at trip advisor site.

Dear Mr. Haitham y., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

my thoughts

TripAdvisor rating 4.0/5

SUSAN A Family - 21/07/2019 TripAdvisor review

The breakfast selection was not suitable in any way for western tastes and the pizza from the italian restaurant was not good. The room did not feel very clean and you had to put all your strength in to making sure the door closed properly. The shops in the foyer were the best part about the hotel and the fact they had somewhere to change money. Security at the hotel is high with several checkpoints .

Dear Guest, First of all very sorry for the delay in answering to your kind message. Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx .I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Extremely rude and vomit inducing

Customer review rating 3.5/5

Ahmed E. Families - 19/07/2019 AccorHotels review

Disgraceful for a so called highly rated hotel the way I was treated was utterly rude there was a complete lack of respect and the food I could have picked up a burger off the floor that gas been trampled that was safer and tastier and not to get started on the hygiene of the rooms I don't think they know what a vacuum I could have caught a disease saying in that room avoid this hotel at all costs would never recommend even to my worst enemy

Dear M. Jake B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

A very old hotel...

Customer review rating 3.5/5

Nabile A. Business - 19/07/2019 AccorHotels review

The hotel was nothing like Mercure standards, no WiFi, basic customer service, unclean common areas and one of the worst breakfast ever....

Dear M. Nabile A., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Nice Location, Very Good Rooms

Customer review rating 3.5/5

Mohamed Families - 16/07/2019 AccorHotels review

The rooms were clean and looks great, the view was excellent looking the pyramids, Service was great. The only issue was in the breakfast which was below my expectations for a 5 star hotel. The restaurant staff kept handling food with their bare hands and the food variety was not good

Dear Mr. Mohamed A., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Not fit to be a Mercure

Customer review rating 3.5/5

Munyak2017 Solo - 09/07/2019 AccorHotels review

I have traveled the world and stayed in a lot of Mercure hotels around the world and to stay that I was disappointed would be an understatement. The concierge and the housekeeping staff were the only friendly staff. The check-in staff, restaurant staff, patisserie staff and the Mercure Cafe were all very rude - I am sure noone told them how to look after your customers/clients. When I checked in I was told I had to pay everything for cash and no card - to my surprise on my departure, I had to pay 220 EGP when I had already paid for whatever I had been charged for - just feels like dishonesty to me. When I made my booking the Accor website said a 10% deposit had been taken to my surprise I was still charged the full amount. I have been travelling and I have not had a chance to look at my accounts. I bought a Sakkara Gold beer from the patisserie and I tried to sit outside on the lawn near the pool and I was chased away by the poolside barman as he told me this was not something that he served - really was the pool in a different hotel or a different entity - I was left speechless. When I walked into my room on Friday 21st June, there was a drink straw on the floor by the entrance of my room and when I left on 1st July, the straw was still there - it could be that the vacuum cleaners have no suction - it would be reasonable to conclude no vacuuming was done. As a result there were a number of days were I just left the "Do Not Disturb" sign on my door as I clearly did not see any difference after the cleaning. The days that I stayed in and wanted to have the buffet in the restaurant, the youngman twice said this to me "It is very expensive here go to the patisserie or the Mercure Cafe" - you can interpret this in two ways - either he thought I could not afford it or he was not interested in serving me or have me in the restaurant - I was left speechless. On Thursday, 27th June after being told in the restaurant that it was too expensive, I went to the Mercure Cafe - I told the gentleman serving me that I also wanted to watch football and he pulled a small table and chair behind a big group of locals who were clearly not interested in watching the football and they kept getting up blocking my view. I complained several times to the waiter but nothing was done. It was when I wanted to leave the waiter asked some locals who were smoking shesha at the other TV - It was just a bad experience. I went to the disco on Thursday, 27th June - the place was empty but the guy in charge said I have to sit by the bar away from the dance floor but the place was empty. I asked the guy why and he said he had bookings from the locals and he had reserved all the seats and tables on and around the dance for them. I was shocked - I walked out expressing my displeasure. In this day and age, there was no wifi in my room. I asked and I was kindly told that when I wanted wifi I had to come to the lobby. As the African nations competition was going on there were a lot of people in the lobby all coming for the wifi - it was so crowded and very noisy. The people in the lobby had every right to be there and they were free to make as much noise as they liked - I had no issue with them. The issue was that the hotel did not provide wifi in the rooms and inconvenienced a lot of people. One of my countrymen, checked out and moved to the Kampski as he could not handle the ineptitude, unfriendliness and the lack of wifi in his room. I stuck it out as I wanted something out of the city as I live in a big city. It was a big mistake. I should have just have left at the same time - my holiday was spoilt. I can safely say this is the worst four star hotel I have ever stayed at. If it had said it was a one star or no star then I would have been okay with it - the expectation that was set when I booked was not met. I would certainly not recommend it to anyone looking for a four star hotel.

Dear M. Munyaradzi K., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Location good, hotel tired, security rude

Customer review rating 3.5/5

Stephen G. Business - 22/06/2019 AccorHotels review

Nice setting, privilege rooms worth extra, food average. Younger male staff pester single females. It's bad. I would not recommend for single girls, I seen first hand how they get abused.

Dear Stephen G., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Nice day

Customer review rating 3.5/5

Ramy Couples - 11/06/2019 AccorHotels review

The health club was only 15 min which is very bad and not enough, the food was fine but not the best

Dear Mr. ramy g., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, g. Hassan General Manager Mercure Cairo LE Sphinx

Comfortable

Customer review rating 3.5/5

Andrea C. Friends - 04/06/2019 AccorHotels review

Staff did not smile a lot Bed was comfy Breakfast was ok

Dear Andrea C., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Terrible service, not 5 star

Customer review rating 3.5/5

Catriona R. Friends - 19/05/2019 AccorHotels review

The hotel cancelled my reservation to try and charge more for our rooms. Coming from Australia I expect the standards to be much higher of a mercure hotel but this place was dirty, the food was disgusting and the service was slow. The pool area is nowhere near as nice as the website makes it out to be as with the rest of the hotel which is very outdated. Advertised as a 5 star hotel, should only be 3 stars. I feel like I've been ripped off. The staff just constantly tried to get more money out of you.

Good location for visiting Giza Pyramids and Sphinx

Customer review rating 3.5/5

Oleksandr V. Business - 17/05/2019 AccorHotels review

Good hotel located far from the center of the Cairo and near to the Giza Pyramids and Sphinx.

Very bad service and facilities, different with what you booked

Customer review rating 3.5/5

Jeannie L. Friends - 02/05/2019 AccorHotels review

We booked a privilege room with pyramid view. However we we get the room, it is a standard room. We asked to change the room but they said no other alternative room and push us to get it. After a few complaints they give us another room without pyramid view. I need to come down again, to complain again and finally to get a “partial view” room. When I get in, the mini bar is empty and no slipper. But this is what we have booked! It stated very clear the price is with free soft drink in mini bar and slipper. When we go down to complain again, they said they can only refill tomorrow. And for tomorrow, they only refill “1 person” which is 1 slipper. Also the room is very old and the electricity plug are failed. I paid for a premium room and service but looks like I am “bargaining” for this. What was it happened?

Dear M. jeannie L., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx
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