Mercure Cairo Le Sphinx Hotel 5 stars

TripAdvisor rating 4.0/5 2,415 reviews
Mercure Cairo Le Sphinx Hotel
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Hotel extras

  • Amazing views of the Giza Pyramids

  • Free WIFI

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road
P.O box 16 Pyramids
12556
giza
egypt

Tel: +20233776444

Fax: (+20)233774930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 41.4km / 25.72 miles

  • By train

    RAMSES RAILWAY STATION At 35km / 21.75 miles

GPS :29.990054, 31.128132

Our accommodations

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

Standard room with 2 single beds, Garden View

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV

Standard room with 1 double bed, Garden View

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV

Privilege room with 2 Single beds and Pyramids View

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV

Standard room with 2 single beds, Pyramids view

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV

Privilege room with 1 Double bed, Pyramids view

  • Max. number of persons: 3
  • Area: From 26
  • Satellite/cable colour TV

Standard Family Suite with 2 connected rooms

  • Max. number of persons: 4
  • Area: From 44
  • Satellite/cable colour TV

Our restaurants and bars

ALEXANDRIA COFFEE SHOP

Type of cuisine: International

Alexandria Coffee Shop is located in the lobby area ground floor, it is a dining experience where you taste variety of international and oriental dishes. It serves breakfast buffet from 05:30 am till 10:30 am and dinner buffet from 06:30 pm till 10:30 pm

Lunch

  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sat
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ROMEO & JULIET

Type of cuisine: Other cooking style

Cozy and warm atmosphere serving Italian à la carte specialties, it opens from midday till 11:00 pm. Discover a wide selection of Egyptian and French wine, at its terrace "la Terrasse" you will enjoy snacks, pizza and sandwiches.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun

El Kababagy

Type of cuisine: Barbecue

Capture an oriental atmosphere, dinning under the stars with spectacular views across one of the popular Seven Wonders of the world.

Dinner

17:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PYRAMIDE BAR

Photo non contractuelle / Strictly non binding

La Pyramide Bar opens from 9 am till 1 am with splendid pool and Pyramids view. Enjoy a wide selection of cocktails, international drinks, blended coffee and tea, light snacks along with an evening live band mixture of international and oriental songs

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
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MIRAGE CLUB

Photo non contractuelle / Strictly non binding

A popular Discotheque, opens from 10:30 pm till 03:00 am where you can listen and dance to our DJ choice of various renowned music and songs along with a wide selection of drinks and light snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHILAE POOL BAR

Photo non contractuelle / Strictly non binding

Selection of drinks, snacks and lunches by the pool. Opened in summer season only (April till November)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 620

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.5/5

1,213 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,415 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 3.5/5

Robert S. Solo - 07/10/2019 AccorHotels review

Very indifferent person checking me in. No information at all provided. Just checked me in and handed me my key. No information on anything in the room, ie when is breakfast? How to use the remote for the tv, wifi password, pool hours. Called the front desk to get bv wifi password and yold I needed to come to front desk to get it. When I came to the front desk and asked for the password he acted like he didnt want to give it to me, he asked if I had a signal in my room, I said yes and he finally write it down for me. ATM machine in lobby not functioning, ask where to find one - no one knew, I had to find one on my own. Probably would not stay in your hotel again, poor customer service

I never come back

Customer review rating 3.5/5

Gabriele M. S. Solo - 07/10/2019 AccorHotels review

Travelling around Egypt since 6 years I never ever had such a terrible stay in a Hotel.My flight was delayed so that I arrived at 2 o'clock in the morning in the Hotel Check in was a little bit difficult because everyone seemed to ne tired.I got my Roomcard but no help with the luggage.When I arrived at my room the door was open which gave me not a really good feeling. I checked that nobody was inside and I only want to take a shower and drink a tea. Unfortunately the water wasn't gonna be hot the products in the bathroom were open and used the body lotion empty.There wasn't any water,coffee or tea.In the morning at 8.30 i passed the reception and the lady told me that she will immediately make sure that i get what i need.So I went for breakfast which was as disappointing as the room a clean cup for to have a coffee was difficult to find but finally I found one.The coffeemaker was not very clean but anyhow i needed a coffee Back at my room nothing happened it was still the same like before.I went out and when I came back in the afternoon the same.I bought water from outside and tried to relax a little bit with TV but the remover hasn't no battery.Really a stay can not be worse and this for 80€ the night

ROOMS NEED A MODERN MAKE OVER

Customer review rating 3.5/5

Trevor Solo - 04/10/2019 AccorHotels review

HAD A LOT OF TROUBLE GETTING DOOR ENTRY CARD TO WORK, HAD TO PLUG KETTLE INTO FLOOR POWER POINT, DRINKS FROM BAR WERE VERY EXPENSIVE, COULDNT GET SERVICE FROM UPSTAIRS BBQ AREA SO EVENTUALLY JUST LEFT, LOT OF TRAFFIC NOISE HEARD FROM ROOM ...NEEDS DOUBLE GLAZING.

Dear M. trevor s., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hala Azer General Manager Mercure Cairo LE Sphinx

Pyramids were magnificent, the hotel was very average

Customer review rating 3.5/5

Murdo M. Families - 01/10/2019 AccorHotels review

The staff at the hotel are very pleasant and do a good job. However, there were issues with the room, there was a puddle of water on the floor of the bathroom. Your cleaner should have noticed this and addressed it. The WiFi internet in the hotel was poor. It did not work in the hotel rooms and was very unreliable in the lobby. The breakfast and meals were limited with little selection and mostly unappealing food. The swimming pool was very impressive and the lifeguard was pleasant and helpful. I have concerns about the ttour company which has a desk in the hotel lobby. On the first day we booked a tour of the pyramids. Rather than an all-in-one price, we were taken to various points and to various companies by our driver Isam, where we were put under high-pressure to buy souvenirs are very high prices. the tour cost much more than we had planned or hoped for. Our driver on the second and third days was very good, Ahmed was helpful and did not take us to any shops for high-pressure selling.

Rooms are in desperate need of refurbishment

Customer review rating 3.5/5

Snezana C. Couples - 29/09/2019 AccorHotels review

Beds we’re comfortable, swimming pool was nice. However, sun lounges are a bit old and you need more of them. Carpets in the room were dirty, very poor lighting in the room. The food in your restaurants was sub-standard and your prices way too high, especially the alcoholic drink prices. I would not recommend this hotel.

Very sub standard service, room and food

Customer review rating 3.5/5

Susanne S. Solo - 29/09/2019 AccorHotels review

Couldn’t find my reservation. Then put me in room no balcony as booked paint peaking off windows. Got my reserved type room on second night Said I hadn’t paid deposit and charged me total amount Left me standing at the counter for ages waiting fir service while served make customers who came in well after me Cleanliness off room poor Food was the worst I ate in Egypt at any hotel Extremely unimpressed and will never stay there again

Was not impressed as there was no internet only in the lobby.

Customer review rating 3.5/5

Anonymous Families - 25/09/2019 AccorHotels review

Our initial room didn't have a balcony view but it was rectified the next day which was appreciated. Was a bit disappointed when I booked over the phone that was not told that internet will only work in the lobby.

Great pool, Great Staff, GREAT location!

Customer review rating 3.5/5

Jennifer Couples - 23/09/2019 AccorHotels review

Loved our stay. We were so close to the pyramids, and our taxi service we hired from the hotel was great. They spoke English for us, which was helpful. The roof top restaurant was reasonably priced and delicious. The breakfast was varied and large. The pool was lovely and they have a bar, which is also not always easy to find in Cairo. The only thing I thought was a shame is that the hotel room was a smoking room. I'm not sure if they are all smoking rooms or not, but I request non-smoking online. There was an ashtray and everything in the room, and it had that terrible "smoke in all the upholstery" smell. But the AC and hot water worked, and the facilities in the rest of the hotel were worth the experience.

Dear M.Jennifer L., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hala Azer General Manager Mercure Cairo LE Sphinx

In serious need of deep cleaning and refurbishment

Customer review rating 3.5/5

Derek B. Couples - 19/09/2019 AccorHotels review

I know times have been tough for tourism in Egypt and that hotels have been struggling to attract guests and cutting rates for years. So, when I got 4 nights in the Mercure le Sphinx for approx £40 per night for 4 nights my expectations were adjusted accordingly. However, what greeted me at this place went beneath even these and was actually disgraceful. Shabby, scuffed fixtures and fittings noticeable even at reception was the first hint that things were seriously wrong at this place and were confirmed by the filthy, stained carpets in both the hallways and our room itself; the scuffed walls; filth behind the curtains; random stuff from previous guests left untouched by the cleaning staff, including used plastic cutlery on the bathroom floor and cigarette buts on the balcony, where, naturally, the outdoor furniture was encased in filth. Expect not to have a hot shower once in 4 days here. Expect to struggle to read anything after dark, so inadequately lit are the rooms (doubtless to hide the obvious in room filth). Expect no wi-fi in the room and to do the dance of multiple networks in the lobby where it is available. Expect to be reprimanded by poolside bar staff when you bring a couple of unopened soft drinks you'd procured a few feet away in the lobby bar. Expect to have the kind of hassle from tour guides and taxi touts one routinely encounters on the street in Egypt inside the hotel itself from its tour desk personnel and random guys saying 'hey! You want taxi? Same price as Uber my friend'. Food at lunch and dinner was unremarkable at best and inedible at worst - we had to send back an utterly disgusting main course and fled to the falafel place down the street instead where things were better prepared. I give this place 1 star because breakfast was decent enough and because of the pyramids view from our room. I'm a frequent guest at brands across the Accor portfolio all over the world and this the worst I've ever stayed in. I urge Accor to intervene here before this property tarnishes their brand any further. I can only say that this place was worth less than the low rate I paid to stay here and we were relieved to leave.

Dear M. Derek B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hala Azer General Manager Mercure Cairo LE Sphinx
Customer review rating 3.5/5

Anonymous Couples - 14/09/2019 AccorHotels review

Lack of Maintainance in room!!!! TV did not work Fridge did not work Door to room did not close properly. Despite numerous requests, nobody came to fix fridge etc

Dear M. Tom B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hala Azer General Manager Mercure Cairo LE Sphinx

Good

Customer review rating 3.5/5

D. Couples - 04/09/2019 AccorHotels review

Nice hotel,nice view,good food,good service If pool could be open later that 6pm will be even better because stil warm and clear after that time Thanks

Dear M. MARTINEZ D., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Very good

Customer review rating 3.5/5

Dr M. A. E. A. Families - 25/08/2019 AccorHotels review

It was nice and great with some comments like there is a prayer area or a prayer carpet in each room The reaction from the customer service is weak and not fast

Dear A. M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

comfortable but can be better

Customer review rating 3.5/5

Bnramjan Families - 24/08/2019 AccorHotels review

AC was not working. Noisy AC. No WiFi

Dear HAJYASSIN k., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Excellent

Customer review rating 3.5/5

Anonymous Solo - 21/08/2019 AccorHotels review

Excellent

Dear azza r., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Excellent

Customer review rating 3.5/5

Anonymous Friends - 19/08/2019 AccorHotels review

nice stay

Dear Mr. Ashraf B., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Excellent

Customer review rating 3.5/5

Anonymous Friends - 18/08/2019 AccorHotels review

Excellent stay

Excellent stay

Customer review rating 3.5/5

Anonymous Friends - 17/08/2019 AccorHotels review

Good stay

Dear Mr. Ashraf M., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

V.G

Customer review rating 3.5/5

Adam I. Friends - 13/08/2019 AccorHotels review

Thank you Ms. Mean guest relations Thanks Mr. yasser abdelbassir reservation manger Thanks Ms rowaida reservation department Thank you sooooooo much Mr.hatem afifi

Dear Mr. Esraa R., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Wow

Customer review rating 3.5/5

Esraa Friends - 13/08/2019 AccorHotels review

I will recommend that hotel for every one thanx Spacial thanks to Mr. Hatem reservation department

Dear Mr. Adham I., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

It was a 5 Star long time ago.

Customer review rating 3.5/5

Fabiana D. Couples - 12/08/2019 AccorHotels review

It’s necessarie to invest some money and chance a lot of things that it is really old there . And please , invest some money in your staff.

Dear M. gustavo m., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx
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