Hotel - Mercure Cairo Le Sphinx Hotel
Mercure Hotel Mercure Hotel

Mercure Cairo Le Sphinx Hotel

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3.5/5 1,639 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 7AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

3.6/5 AccorHotels Rating Based on 826 reviews

Our guest reviews for Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,639 reviews
AccorHotels certified review
Karim M. Families - 17/04/2018
« Bad hotel »

Front disc employee very bad attitude, rooms very poor and no lights at night in the room...imagine a hotel without WIl-FII in rooms, the best thing is the bell man was quite polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karim Mahmoud, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
B. A. Solo - 04/04/2018
« Exceeded my expectations »

There have been some poor online reviews for this hotel, however everything met or exceeded my expectations. The only negative ppint was that my first two meal choices were unavailable at the lobby cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr .Andersen B., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
A. B. Couples - 01/04/2018
« Beautiful hotel in the heart of Giza »

The hotel was nice and the staff was extremely helpful. I think the hotel could benefit from a few upgrades, but it was very nice, overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. AMANDA, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
John S. Couples - 01/04/2018
« Shabby hotel lacking in atmosphere and poor service. »

3 Night B&B stay, rooms were not clean, table tops not wiped, dust and debris on the carpet in the corners. Electric sockets off the wall with bare wires. Breakfast was buffet with little choice and poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.John Sidebottom, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Robert L. Friends - 31/03/2018
« Standard not what was expected of a 5 star hotel. »

The hotel is in need of refurbishment and generally can not be properly cleansed because facilities are worn. The standard of cleanliness in the rooms,bathrooms and dining area was poor. Switches and wall sockets were loose some with exposed live conductors giving rise to serious health and safety issues. Food quality was poor and the choice limited. Staff seemed to be demoralised which reflected in poor customer service. Not many smiles anywhere from staff. We went to the hotel nextdoor ( Meridien ) to eat their superb buffet dinner served by welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert L., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Elsia D. Couples - 25/03/2018
« amazing !!! »

First thing was the sight of the pyramids from the room window....stunning !!! Rooms were big enough , good bed . Breakfast was great except for the coffee maker always broken . Had to take instant coffee . Very negatif was the dirty carpet !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elsia D., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Sameer H. Families - 23/03/2018
« It was a disappointing experience and I would not return here next time. »

1. Reservation was made over the phone with Accor Hotels and payment made - confirmation emails sent clearly stated that that it was an advance payment and that no payment would need to be made at the hotel. I explained this to two of the male check in staff who were just rude and abrupt. It was not a very good start to our stay. There was no apology or explanation. 2. We had two connecting rooms - calls were made to reception about a lack of tissues, toilet paper and towels, based on four adults. This was ignored and nothing was brought up to the room. 3. We required an iron at some point during our stay and requested one from Reception - despite several calls it took over an hour to get one - at the point we were ready to leave - the iron was faulty anyway. The next day I called reception requesting the iron again - explained that I needed to check out and could not wait over an hour for it. It never came. After 90mins as we were getting ready to check out two staff arrived to assess our faulty iron! 4. Staff in general in the restaurant did not know much and alot of plates and glasses were dirty. I can appreciate that English may not be a first language for many of the staff, but there was no attempt to find someone who spoke English and any queries were brushed aside and ignored. 5. The rooms were not very clean, with even the carpets feeling dirty and sticky. The fridge was disgusting, extremely dirty and unusable. 6. The complementary toiletries left in the bathroom had not been renewed for us. They had been used by the previous occupants and were dirty, sticky and covered in hairs! 7. One of the rooms had a bad smell. Again something that was not dealt with. 8. The Wifi was unusable most of the time. reception said an "Internet Engineer" would come to look at the problem - that never happened either. Overall our stay at the hotel was very disappointing and did not meet our expectations. It is not somewhere I will return to or recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sameer Hasham, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Js Couples - 22/03/2018
« Nice place with dirty carpets »

Carpets very dirty, rest all was VERY good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayesh suresh sanchorawala, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Andy L. Friends - 20/03/2018
« Relaxing one night stay »

Very friendly and helpful staff, the room was nice and comfortable and the buffet breakfast was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andy L., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Hamed H. Couples - 16/03/2018

Didnt feel welcomed from the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. hamed H., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
James T. Solo - 03/03/2018
« Tired hotel that does not reflect the Mercure brand »

I paid for early check-in from 7am, on arrival my room was not ready I had to wait until 9.45am. The room furnishings were tired and damaged. Cleaning was poor; while visible surfaces had been cleaned the carpet behind the chairs and bed was very dirty. The buffet breakfast was unattractively displayed. There was good security. Staff were helpful and friendly. Checkout was quick and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Taylor, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Migo Couples - 27/02/2018
« Perfect »

The hotel is located near to pyramids, the room is big with terrace and very clean, reception staff are friendly, the service and food in the breakfast is amazing, deferentially we will back again for this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. raja b., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Elizabeth B. Solo - 25/02/2018
« Happy customer »

I like this hotel and have stayed in it before. It's very relaxed and the staff are always welcoming and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Elizabeth B., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Marwa A. Couples - 22/02/2018
« Nice hotel »

The reception is friendly and helpful as we arrived early and our room was ready, The room is big and clean, the Breakfast in Italian restaurant is amazing, the service is excellent, in the bar they have a show every day we like it, the food is tasty, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed E., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Cn K. Solo - 20/02/2018
« staffs not used to the accor system »

Staff didn't know my arrival even i checked in online, and booked via accor website. I was asked to pay in full even i use my accor point to subtract payment. Room wasn't tidy and cleanness needs improvement. Cannot connect to internet to my room. Not feeling the benefits of accor gold member at all. Overall, it was a very disappointing experience. Considering to move to other hotel group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ching Ning K., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Herman Solo - 06/02/2018
« Convenient location »

Hotel is older needs a face lift. Great for a night or two in between yours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Herman P., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Kareem H. Business - 29/01/2018
« poor experience »

overall experience was very bad starting from stuff weak support to poor facility in room. i forgot the charger in hotel and it took 20 min in lobby to take it back although i called before coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kareem K., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Bob Couples - 18/01/2018
« Tired and in need of refurbishment »

It’s fine for a one night stay to see the pyramids. The rooms need refurbishment and while the breakfast buffet was fine, there weren’t enough staff to clear the tables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Christopher C., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

TripAdvisor review
Roberto D Family - 17/01/2018
« Horrible hotel! The view doesn’t worth! »

It’s an old, shabby, dirty, smelly and noisy hotel! The breakfast is not good as well. Staff is not helpful, rooms are old (don’t even have sockets for recharging electronic devices - I had to unplug the TV and a bedside light. And the Wi-Fi doesn’t work properly. I booked this hotel thinking about the view of the pyramids, but even in the rooms with frontal view you cannot see much or because of the walls surrounding the property or because of the building itself. Also, if you get a room with a better view (closer to the pyramids) you’ll also get a very very very noisy room, since there’s a busy road passing in front of the hotel. I personally don’t recommend this hotel at all. The locations is close to the pyramids, but for a fraction of their price you can stay in a cozy guesthouse or small hotel in that area. Otherwise, put some more money out and go for a descent hotel - that will end up being much more expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Roberto, We thank you very much for your constructive feedback regarding your recent stay. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Safa R. Couples - 15/01/2018
« Professional service from all. »

We would love to say thank you for reception and all hotel team as well, they made our stay a fantastic one, we reserve to celebrate with our anniversary, they decorate our room with flowers and candle, the room was big, in the evening the room service bring us a hart shape cake, was a very nice from management, then the dinner was in the Romeo and Juliette Italian restaurant, the food and service was excellent from female manager. the service in the breakfast was very good, they have coffee machine with many options. and they have many sections we like the breakfast Fiteer so much. again thank you mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. MESHAL A., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

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