Hotel - Mercure Cairo Le Sphinx Hotel
Mercure Hotel Mercure Hotel

Mercure Cairo Le Sphinx Hotel

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3.5/5 1,497 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 54.00 USD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 7AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 746 reviews

Our guest reviews for Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,497 reviews
TripAdvisor review
Family - 08/11/2017
« Week long trip in Mercure Cairo Le Sphinx »

Decent hotel with clean beds. However, the staff was not helpful in providing services, there was always delay in service provision specially to the rooms. Most front desk receptionists seemed to stall and were not helpful unless it involved payment of sort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Mohd N. Couples - 05/11/2017
« Poor service »

Very bad experience in this hotel.Choose somewhere else to stay. Apart from proximity to the pyramids and not too bad a room, the customer service is very poor from time of arrival through to departure. The breakfast too. To be honest, is possible stay elsewhere near the pyramids. This place is not worth it and only make a bad name for the Mercure's global brand. Very disappointing and not worth it to me as accor member.

AccorHotels certified review
Pavlina Solo - 05/11/2017
« Super Hotel »

Nice garden,large clean rooms with confortable beds. View on the Pyramuds from the top bar. Very friendly staff. Nice Breakfast with a very good, assortment of tasty fresh products. I will definitely go back.

AccorHotels certified review
P. Couples - 01/11/2017
« Great location, service subpar. »

Most of staff cannot speak English well. Though acceptable in many jobs reception should speak well which they could not. Many reception staff had to ask asssistance if others to help me. I was also made to wait while other customers simply walked up and spoke in Arabic. I also made several requests for assistance where no one ever showed up, including request to pickup my bags on check out.

TripAdvisor review
Family - 31/10/2017
« Good hotel to visit the Pryamids »

We stayed for 6 nights and this is a good base to visit the Pyramids. Our room was well furnished, clean and comfortable. The service in the bars and upstairs cafe was very good too and there was enough choice of food for breakfast. Some of the reception staff were fine but others could do with a bit more customer service awareness. Overall I would recommend a stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Gabs, Thank you very much for choosing Mercure Cairo Le Sphinx for your recent stay in Egypt and for recommending us to Tripadvisor’s readers and to your future clients. I am extremely delighted to know that you have admired the generous welcome and care of our staff, multiple services and facilities, diversity and Also, i would like to thank you for your comments which will help us to improve the quality of our services. I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Lj Y. Families - 30/10/2017
« Overall a good hotel »

We liked our room which was clean, well equipped and comfortable. Minor point - slightly cluttered due to the number of chairs. The breakfast buffet had plenty of choice and the coffee was good. The staff in the bar and roof cafe were really good and friendly. Some of the staff in reception were really helpful, and some of them were patronising and a bit dismissive, especially when my 20 year old daughter who asked for the key cards to be re-calibrated. Overall, we enjoyed our stay and would stay again.

AccorHotels certified review
Steve Families - 30/10/2017
« Clean, slightly dated »

A clean hotel. Good restaurant. A few intermittent poet outages. Rooms are dated, limited power outlets. Could use some updating, but an overall good value and very near the pyramids.

AccorHotels certified review
Sasa2030 Friends - 29/10/2017
« Excellent staf »

the staff in all over the hotel are excellent,

AccorHotels certified review
Mai M. Couples - 29/10/2017
« Thank you »

All services was very good.

AccorHotels certified review
Yassin M. S. Couples - 28/10/2017
« Good »

Actually I stayed for a few hours but it was a nice time for me and my wife, the stuff was nice with a good hospitality.

AccorHotels certified review
Elsayed M. Families - 28/10/2017
« Mr sayed »

It a great view and nice hotel

AccorHotels certified review
Teng H. Business - 26/10/2017
« WIFI should be available in each room and free of charge »

This is a good hotel. But, each room should have wifi free of charge.

AccorHotels certified review
Ck Couples - 22/10/2017
« Horrible Service Attitude »

Tremendously horrible experience, starting from 1. Rooms with lousy lighting ,can't even pack the bags 2. We had no water bottles in room.,got to request 3. Staff not aware of Accor card benefits for dinning 4. Restaurant staff's simply not interested or inadequately trained to service guest , 5. Items ordered not available on more then 2 occasions n staffs didn't bothered to inform us ,simply nonchalant 6. Buffet had no description on the items being displayed I wouldn't stay here n wouldn't recommend anyone of my friend's or anyone else.

AccorHotels certified review
Nodi Families - 11/10/2017
« Nice hotel, »

I do like this hotel, thanks to all team for the high quality and services during our stay,

TripAdvisor review
Yasser1969 Friends getaway - 10/10/2017
« Horrible stay »

Very bad staff and administrative issues concerning our booking. They said the system was down when I prepaid online and I had to pay again on the spot. Noise from the corridor did not allow me to sleep. In one of the two rooms we booked there was no water bottle. Moreover, minibars are empty! The worst is that if you are male and female they think that the simple visit you make to the other room for one or two minutes is "prostitution act" and you receive undescent call from the security guys!!!!! . Now I understand why tourism is suffering on Egypt, i.e due to the existence of such a horrible hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. yasser, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

AccorHotels certified review
Soumya Families - 09/10/2017
« BAD Experience »

The only good thing about the Hotel was it's location. The Services were not good at all, rooms were shabby, dark and not clean. We asked for double bed rooms and got Twin beds only. Forget about early checking, we had to wait for an hour after the usual (scheduled) check-in time to get the room.

AccorHotels certified review
K. Couples - 28/09/2017
« Far below the expectations from a Mercure hotel »

The main problem overlapping any positive point was the poor cleanses of the very old rooms

AccorHotels certified review
Amanullah K. Business - 26/09/2017
« Stars not reflect Quality »

Service was very poor. Breakfast was non standard even it does not provide proper local traditional food. Repetition of same items every morning. My stay was for 5 nights.

AccorHotels certified review
Memo Business - 24/09/2017
« not good »

after many calls receptionist cut the telephone line so as not to disturb him. lighting was very poor and they have to bring me portable fixture both breakfast food and restaurant were bad

AccorHotels certified review
Diane L. Friends - 23/09/2017
« Excellent »

Excellent staff wonderful food amazing customer care

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