Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

4.0/5 3,288 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,620 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,288 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 15/08/2018 TripAdvisor review
« A nice trip to London »

I expended with my family two five days in London, we stayed in the Novotel Waterloo and it was a quite pleasant experience. The room was very clean and quite. The staff was approachable and kind and they did their best to meet our needs. The Location of the hotel is great, in front of Lambeth Palace and about 10 minutes walk from the London Eye, the Houses of Parliament and Westminster Abbey. The National Gallery is also rather close less than 30 minutes walking. The only negative thing was the chaos during the breakfast time, far too many people for the mess room and the staff. All in all it was a good experience, tho. I really recommend this hotel.

krzymar Family - 13/08/2018 TripAdvisor review
« Great Place, great people, great service. »

I did enjoy stay at this hotel. All was working as expected. The room was clean, the breakfast were fresh and tasty. I will definitely stay at the same place the next time I need to be in that location again.

Felix B. Families - 12/08/2018 AccorHotels certified review
« Very Nice Hotel »

Well connected hotel. Nice and efficient staff. Modern installations. Room clean and spacious

Harald Families - 11/08/2018 AccorHotels certified review
« Very good hotel with excellent environment »

The central located hotel was the perfect start point for our site seeing tours. The room had a modern environment and I was positiv surprised from the amount of USB power interfaces. The only thing that can be improved from my point of view is a short information or hint that the coffee and water in the room is for free. We considered this during the checkout on our last day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Matt Business - 08/08/2018 AccorHotels certified review
« First stay at Novotel London Waterloo »

I have come to expect a high standard at all Novotel hotels, and this one didn't disappoint. From the friendly check-in staff to the quality of the breakfast (and the cheerfulness of the breakfast staff at 6am!) I was happy with my stay. One thing that caused me to knock off a couple of points were that the carpet in the room was full of stains, but I'm sure that a good going over with a carpet shampooer would sort that out. Also, the shower head was so full of limescale that most of the nozzles were blocked, and those that weren't sprayed water in random directions that weren't very comfortable. It's attention to detail that's missing - you've spent a fortune creating these fabulous rooms, but maintenance tasks that would keep them looking great aren't being done.

Callum W. Families - 08/08/2018 AccorHotels certified review
« Clean »

Great location Clean Usb charging Shower could be tinted more

Mark Business - 08/08/2018 AccorHotels certified review
« Just what I needed »

Comfortable, clean and quiet.

A D. Families - 07/08/2018 AccorHotels certified review
« A fantastic, oasis of calm in a superb location »

Absolutely wonderful stay. Upgraded as a result of my birthday and our anniversary to a beautiful suite, chocolates and balloons in the room and teddies for our two kids! What a lovely touch !! Staff were always very helpful and so friendly! Have already recommended the Novotel Waterloo to friends and family!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aisling O., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

S. B. Families - 07/08/2018 AccorHotels certified review
« Mrs b. »

Easy to find and park. Great location, clean and comfortable.

S. Couples - 06/08/2018 AccorHotels certified review
« Modern and comfortable hotel a little way from the sights »

We had applied for the e-standby upgrade for the suite at the hotel but we were not fortunate enough to get it. Our stay at the hotel was fine , the breakfast was good. For some reason the turkish sauna was not switched on but otherwise the gym and sauna were nice. On checking out for some reason my card was charged the room rate plus 50 pounds that I had blocked on my card but did not use. I rang some days later and this was sorted out and points were also added for my stay.

The D. Families - 06/08/2018 AccorHotels certified review
« Great family room and good service »

We got a great family room for 4 persons. We enjoyed our vacation in London at this good hotel in the very center of London. Personel was friendly and very service minded. Very close to the hotel is a London Bike (Santander) location, so it was easy to rent bikes very cheep to get around the city.

Stewart Families - 06/08/2018 AccorHotels certified review
« Family weekend in London »

Very friendly & helpful staff. Nice relaxed atmosphere. Goid quality rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Anonymous Business - 06/08/2018 AccorHotels certified review
« It was a very comfortable stay. All the staff were friendly and helpful. »

The room was clean and comfortable. The cooked breakfast wasn't as hot as it could have been.

Pam Families - 06/08/2018 AccorHotels certified review
« Great location »

It was a good hotel was nice and clean..people working there were nice...but was very upset to see money go off my account and not no were it went as the lady at the desk never said anything about a security deposit!!!it left me so worried! !I understand the deposit but when you are not told about it and how much I think it's not fair..

Anonymous Families - 05/08/2018 AccorHotels certified review
« Friendly staff everywhere! »

Städtereise mit der Familie in London

Charlotte S. Families - 05/08/2018 AccorHotels certified review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Mazen A. Families - 05/08/2018 AccorHotels certified review
« Mr »

Very good service from reception to the restaurant and room service. Clean rooms and areas. Excellent location. One concern: The food was smelling very strong throughout the breakfast area.

Anonymous Solo - 04/08/2018 AccorHotels certified review
« Superb hotel. »

This is a superb hotel close to Lambeth Bridge. The staff are very professional and welcoming. It is immaculate throughout with excellent facilities. Whilst staying there I enjoyed walking alongside the Thames to places nearby such as the Parliament buildings, London Eye, the National Theatre and Shakespeare's Globe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phoenix D., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Vidya Families - 04/08/2018 AccorHotels certified review
« Convenient and clean; Excellent customer service »

Novotel provided the option of pre-check in and quick check out which was extremely convenient. We had some issues in our bathroom which were taken care of promptly and professionally as soon as we informed them. Excellent customer service! The room was very well kept and clean. Overall, a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vidya R., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Anonymous Business - 03/08/2018 AccorHotels certified review

Room was clean and adequate; good choice at breakfast. Would have preferred to stay in a Superior Room, which is what I had during my last visit.

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