Novotel London Waterloo Hotel

Very clean, Courteous staff. Good location

Fast check in, fast check out, clean.

Great experience, great staff, we booked a room with breakfast included. Service was great, and people were really nice. Rooms were a bit on the small side, but would be par for London I suppose.

Big and nice room but with new painted and there was a strong paint smell in the room, not so healthy for the kids to sleep, we opened the windows but although it was a little better it was not enough. Very helpful people in reception and breakfast. Perfect location. Nice breakfast. Room although cleaned everyday was not properly hoovered, the mattress cover was not big enough for the big bed... Probably they have to do rooms in a record time but really this is something to improve as we were in some other hotels in England during our stay (similar in price or less expensive) and the comparison was that the rate for Novotel here was the worst.

Good experience hotel very cleaned. Breakfast good and perfect place near London center

Very good. Breakfast manager excellent, very helpful every morning organising gluten free toast for my wife and looking after us. Beds were very comfortable ensuring a good night's sleep, as did the black-out curtains. This helped us to rapidly adjust our body clocks to local time. The only real detraction from the whole experience was the ridiculous virtually see-through glass wall separating the shower from the 'bedroom'.

Is was great. Friendly helpful staff. Clean rooms and central location. The sheets not being changed or towels not being washed in bleach was a little concerning - sheets being changed once would have been nice. Would stay again - thank you

Besides the fact that the shower didn't drain properly and in the last day the room got flooded everything else was great

Nice

Good stay, The toilet in the room had a weird smell when we arrived. Other than that the hotel was helpful.

First trip to London since my wife has been in a wheelchair and all the staff were genuinely helpful and friendly. Room was exactly as desired and the special dietary requirements were more than catered for. Will have no qualms about staying with them again

Location and room good. Kids play area could do with a clear out of old/broken toys. Service was patchy at best e.g. Ordered decaf cappuccino - took 20 mins to arrive and what I got was a black coffee, almost certainly with caffeine. Also had to wait a long time for the room to be ready and didn't get dressing gown etc listed in the exec room benefits. Have had much better service and breakfast at other Novotels.

Worrying when checking in very late with children at first told no adjacent two rooms

We were celebrating my wife's 40th birthday. The staff were extremely helpful.....baloons, dessert and a card signed by all the staff in our suite in arrival. Hotel very clean and breakfast has a great selection of everything

The stay with yourselves would have been excellent but I was not supplied with milk for my coffees and my room was not cleaned and topped up. I was too tired by the end of the day, and as I was on my own I hadnt the energy to complain.