Novotel London Waterloo Hotel 4 stars

Stayed two separate nights due to flights. First room was excellent, while the second was an outdated and worn out one with lots of pipe noise. Was allowed to check in and out late, which I appreciate. When checking in late at night the second time, there as no one on duty, so had to wait 20 minutes at reception. After, the person was confused and could not locate my details, and asked me skeptical questions to interrogate before finding my booking details 10 minutes after. This was a bizarre experience that I don’t expect from a chain hotel like yours. Breakfast and room service also needs work. Breakfast food was very basic, cold and looked like it waited 3 days. Room service chicken salad also included fish, which was strange and made it difficult to eat.

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service,but enjoyed both the food and the service. Wuld defintely recommend it.

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service.

I had a pleasant stay for work at the Novotel and found the staff very friendly. However I was unhappy with a separate toilet cubicle - this caused me a few issues as I would have preferred to have a bathroom with all facilities in one.

Shower didn't drain, strange bathroom layout, very poor breakfast for the price charged. Little broken things in the rooms. Staff were OK, no issues with the staff, helpful and approachable.

The room was good, breakfast had enough choice, although I've had better breakfasts at other Novotel hotels. One negative note. A mistake was made before checkin which resulted in having the wrong room key. After going back to reception, my roomkey was reset, but at arrival to the room, it was still occupied. After going back again to reception, they noticed I had a totally different roomnumber than was on written on the key.

We enjoyed our three night stay in one of Waterloo's top floor suites, which offered generous living and sleeping areas and some nice views. The hotel is very close to the River Thames and convenient to some attractions and public transport connections. Signage to get to the suites was unclear.

Overall we had a great experience. Room clean and tidy staff friendly. The only thing was is we had to Q for breakfast the Friday morning it took a good 15/20mins to get a table. The Saturday morning we had run out of toilet roll do I found a maid on the corridor and asked for some she tutted and said she spoke no English I showed her what I needed and she basically was very rude. Other than this we were very happy.

Very helpful staff and nice bed. Emanuel is very helpful on the check-out. Good location - walking distance to Parliament, Big Ben, and London Eye. Basic amenities - just shower gel, shampoo and conditioner. Good breakfast. Food served at the restaurant just average.

THANK YOU VERY MUCH FOR YOUR WELCOME! The hotel is very central and we have been able to do a lot of things on foot! Much appreciated! On top of that, each member of various staff teams we encountered, all day long, during our 8-day journey, from reception to check-out, starting with breakfast to dinner, at the bar or restaurant, were available for us and our children, with very positive outlook, smiling, of very good advice.. .. Everything was perfect with regards to the cleanliness and layout of the room. We will undoubtedly be back for our next trip to London! Keep going as you are! Congratulations!

A hotel centrally placed in the heart of London. Wonderful helpful and friendly staff . The rooms are of a good size and have all you need in them if staying in an executive room . Great breakfast with lots of choice

The stay was great! Room was clean and modern. Staff was really friendly everywhere in the hotel. The breakfast was delicious and the staff made sure that everything was available for the whole duration of the breakfast every day.

Perfect hotel ! We went there for the fifth time. Nice rooms, Quiet. Friendly staff. Very recommended. Food was very good and a great choise on the menu. One litle minor point : breakfast is sometimes busy. Restaurant en separte dinning room needs a little fresh up.

My two friends and I arrived from the airport around 3 and were told our room wasn't ready. We were asked to wait in the bar for the woman to come notify the room was ready and that it would take about 20 minutes. After waiting about 45 minutes, we went to the front desk to inquire and the woman didn't even know what we were talking about. We finally got to the room after 4, 2 hours after we were supposed to have been able to check in.

The hotel was the perfect choice for our sightseeing family break. A lovely hotel with excellent child friendly facilities