Novotel London Waterloo Hotel 4 stars

TripAdvisor rating 4.0/5 3,723 reviews
Novotel London Waterloo
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+ 22 Services
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Room 1

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Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • 6 meeting rooms with high quality facilities and free Wi-Fi

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Contact email

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :   Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :   Lambeth Palace

  • CENTRAL LONDON :   3 LAMBETH BRIDGE

  • VICTORIA STATION :   507 Lambeth Palace

  • WATERLOO STATION :   77 LAMBETH PALACE

  • LAMBETH NORTH STATION :   BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :   NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :   CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :   DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :   JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Accessible Superior Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 25

Executive Suite with King-size bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view, Panorama view, Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,653 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,723 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Disappointing

Customer review rating 4.4/5

Clive P. Couples - 14/11/2019 Confirmed reviews AccorHotels

Although I booked a room for 2 adults , the fold down bed was set for an additional 2 persons. I made a request to have the room reset however on return from the theatre late evening the bed was still made up.

Great weekend

Customer review rating 4.4/5

Will C. Solo - 13/11/2019 Confirmed reviews AccorHotels

Superb

Excellent 1st time in London

Customer review rating 4.4/5

Gian C. Families - 13/11/2019 Confirmed reviews AccorHotels

Really professional and kind check-in experience Appropriate and clean room Good breakfast with wide choice and quality products

Overall very good

Customer review rating 4.4/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

Breakfast was disorganised compared to usual - there were clearly a lot of family groups in the hotel that week, which the hotel should be able to cope with easily. Many families were trying to jump the queue for tables. May be there could be a separate queue and space set aside for single travellers - I ended up sat on a table a family could have used.

Nice stay at Novotel London Waterloo

Customer review rating 4.4/5

Ade A. Business - 11/11/2019 Confirmed reviews AccorHotels

Check in was quick and efficient and I like the podium reception desks as you are interacting with the staff at eye level rather than looking down at someone sitting behind a massive counter. The room itself was spacious with all the amenities you would expect at a Novotel brand. Not quite sure about the sink in the room but it made at difference from any other hotel. The food in the restaurant was quite good at dinner and breakfast.

Good

Customer review rating 4.4/5

Gurel Business - 11/11/2019 Confirmed reviews AccorHotels

Stayed two separate nights due to flights. First room was excellent, while the second was an outdated and worn out one with lots of pipe noise. Was allowed to check in and out late, which I appreciate. When checking in late at night the second time, there as no one on duty, so had to wait 20 minutes at reception. After, the person was confused and could not locate my details, and asked me skeptical questions to interrogate before finding my booking details 10 minutes after. This was a bizarre experience that I don’t expect from a chain hotel like yours. Breakfast and room service also needs work. Breakfast food was very basic, cold and looked like it waited 3 days. Room service chicken salad also included fish, which was strange and made it difficult to eat.

Great location for tourists,good balance price/features.

Customer review rating 4.4/5

Hugo F. Families - 11/11/2019 Confirmed reviews AccorHotels

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service,but enjoyed both the food and the service. Wuld defintely recommend it.

Great location for tourists,good balance price/feaures.

TripAdvisor rating 4.0/5

hugoferreira2017 Family - 11/11/2019 TripAdvisor review

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service.

Pleasant

Customer review rating 4.4/5

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels

I had a pleasant stay for work at the Novotel and found the staff very friendly. However I was unhappy with a separate toilet cubicle - this caused me a few issues as I would have preferred to have a bathroom with all facilities in one.

Disappointed

Customer review rating 4.4/5

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels

Shower didn't drain, strange bathroom layout, very poor breakfast for the price charged. Little broken things in the rooms. Staff were OK, no issues with the staff, helpful and approachable.

Nice room, good breakfast

Customer review rating 4.4/5

Mees Business - 07/11/2019 Confirmed reviews AccorHotels

The room was good, breakfast had enough choice, although I've had better breakfasts at other Novotel hotels. One negative note. A mistake was made before checkin which resulted in having the wrong room key. After going back to reception, my roomkey was reset, but at arrival to the room, it was still occupied. After going back again to reception, they noticed I had a totally different roomnumber than was on written on the key.

Wonderful Waterloo (Hearty Bulletins - London leg)

TripAdvisor rating 4.0/5

DayTrip38491662130 Couples - 06/11/2019 TripAdvisor review

We enjoyed our three night stay in one of Waterloo's top floor suites, which offered generous living and sleeping areas and some nice views. The hotel is very close to the River Thames and convenient to some attractions and public transport connections. Signage to get to the suites was unclear.

Good

Customer review rating 4.4/5

Amanda T. Families - 05/11/2019 Confirmed reviews AccorHotels

Overall we had a great experience. Room clean and tidy staff friendly. The only thing was is we had to Q for breakfast the Friday morning it took a good 15/20mins to get a table. The Saturday morning we had run out of toilet roll do I found a maid on the corridor and asked for some she tutted and said she spoke no English I showed her what I needed and she basically was very rude. Other than this we were very happy.

Dear Amanda t., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Satisfactory

TripAdvisor rating 4.0/5

eveeechan Business - 05/11/2019 TripAdvisor review

Very helpful staff and nice bed. Emanuel is very helpful on the check-out. Good location - walking distance to Parliament, Big Ben, and London Eye. Basic amenities - just shower gel, shampoo and conditioner. Good breakfast. Food served at the restaurant just average.

The four of us, parents and 9 years old twins, felt as if we were at home

Customer review rating 4.4/5

A. F. Families - 03/11/2019 Confirmed reviews AccorHotels

THANK YOU VERY MUCH FOR YOUR WELCOME! The hotel is very central and we have been able to do a lot of things on foot! Much appreciated! On top of that, each member of various staff teams we encountered, all day long, during our 8-day journey, from reception to check-out, starting with breakfast to dinner, at the bar or restaurant, were available for us and our children, with very positive outlook, smiling, of very good advice.. .. Everything was perfect with regards to the cleanliness and layout of the room. We will undoubtedly be back for our next trip to London! Keep going as you are! Congratulations!

Dear Cristina A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Excellent and Friendly Stay

Customer review rating 4.4/5

Anonymous Business - 02/11/2019 Confirmed reviews AccorHotels

A hotel centrally placed in the heart of London. Wonderful helpful and friendly staff . The rooms are of a good size and have all you need in them if staying in an executive room . Great breakfast with lots of choice

Dear Paul, Many many thanks as usual :) Sincerely, Alfonso Ristorato Rooms Division Manager

Great location, good hotel, friendly staff.

Customer review rating 4.4/5

Jenni K. Families - 31/10/2019 Confirmed reviews AccorHotels

The stay was great! Room was clean and modern. Staff was really friendly everywhere in the hotel. The breakfast was delicious and the staff made sure that everything was available for the whole duration of the breakfast every day.

Dear Jenni G., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Perfect hotel !!!

TripAdvisor rating 4.0/5

chrishelderweirdt Friends getaway - 31/10/2019 TripAdvisor review

Perfect hotel ! We went there for the fifth time. Nice rooms, Quiet. Friendly staff. Very recommended. Food was very good and a great choise on the menu. One litle minor point : breakfast is sometimes busy. Restaurant en separte dinning room needs a little fresh up.

Slow check in, decent room

Customer review rating 4.4/5

Hannah Friends - 29/10/2019 Confirmed reviews AccorHotels

My two friends and I arrived from the airport around 3 and were told our room wasn't ready. We were asked to wait in the bar for the woman to come notify the room was ready and that it would take about 20 minutes. After waiting about 45 minutes, we went to the front desk to inquire and the woman didn't even know what we were talking about. We finally got to the room after 4, 2 hours after we were supposed to have been able to check in.

Dear Hannah L., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Brilliant location and excellent for a family stay

Customer review rating 4.4/5

Keiley H. Families - 29/10/2019 Confirmed reviews AccorHotels

The hotel was the perfect choice for our sightseeing family break. A lovely hotel with excellent child friendly facilities

Dear Keiley H., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager
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