Hotel - Novotel London Waterloo
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Novotel Hotel

Novotel London Waterloo Hotel

113 Lambeth road 
SE1 7LS  LONDON
UNITED KINGDOM

2,908 reviews
TripAdvisor Rating Based on 2,908 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 28 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Crib on request
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,432 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,908 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Karen Business - 18/08/2017
« Spotlessly clean accommodation »

Really nice welcome on arrival. Bedroom was great. Contemporary design, bed was fabulously comfortable, no shortage of charging sockets. Breakfast was less successful. Nice greeting but left to own devices. I had finished my breakfast before I found a hostess/server to ask about a cup of coffee. I think the experience would be improved by being offered tea or coffee as you are seated. The hot food wasn't great quality and was overlooked - even at 07:00 in the morning. Nice choice of cereals, juices and continental though.

AccorHotels certified review
H Families - 17/08/2017
« Ok, but 'transparent' bathroom window unsuitable for room with child »

Breakfast: ok Hygiene: ok Toilet: too small to enter easily Nightrest: a lot of noise untill late on one night Bathroom: 'transparent' bathroom window is a reason for us not to come back to this hotel

AccorHotels certified review
Al C. Families - 17/08/2017

A very nice stay with the kids. Just a couple of pointers for breakfast in our opinion, there was only very doughy white bread on offer and both coffee choices were poor. Over all very happy we used Novotel again.

AccorHotels certified review
Edgar S. Families - 17/08/2017
« Comoda »

Agradable

AccorHotels certified review
Vanessa Couples - 16/08/2017
« Great stay »

Really good stay at Novotel Waterloo. There were problems with our room when we first arrived - no rooms ready despite us having checked in online and arriving much later than we said we would. After some confusion (this is why I've taken a point off the rating!) they upgraded us to an Executive Room which was absolutely lovely. Breakfasts were lovely, ate in the restaurant which was brilliant. All the staff were so nice - nothing was too much trouble. This was our 3rd stay and we will be back!

AccorHotels certified review
D. Business - 16/08/2017

The hôtel is great - the restaurant was nott at the same quality level. Chicken wings not crispy desert without réal taste

AccorHotels certified review
Robert W. Families - 15/08/2017
« Weekend trip »

The experience was 5stars couldn't fault it

AccorHotels certified review
Anne M. B. Families - 15/08/2017
« Miss »

Very good Rooms were outstading Customer service was outstanding

AccorHotels certified review
Yoram Families - 14/08/2017
« Convenient, staff very helpfull »

Very good

AccorHotels certified review
Anonymous Business - 14/08/2017
« Good hotel »

The hotel is located close to Lamberh Palace and easy to reach from Waterloo or Victoria station. The rooms are good, but the bathroom was not very clean and had a slight smell from the sink.

AccorHotels certified review
A S. Families - 13/08/2017
« Good overall experience. Centrally located. »

Wonderful experience, our room was clean and had all the amenities we needed. Great food choices and "top notch breakfast " ,staff was friendly and helpful. Centrally located. Yes I would stay with novotel again. Keep up the good service!

AccorHotels certified review
Greg B. Families - 12/08/2017
« A pleasant stay »

I enjoyed my stay very much. The only thing that let the hotel down a little was the lack of staff in the bar area in the evenings.

AccorHotels certified review
Ray Families - 11/08/2017
« Weekend Break »

Very clean, Courteous staff. Good location

AccorHotels certified review
Ljs Business - 11/08/2017
« Efficient and helpful »

Fast check in, fast check out, clean.

AccorHotels certified review
Vr Families - 11/08/2017
« Had a great experience at Novotel Waterloo »

Great experience, great staff, we booked a room with breakfast included. Service was great, and people were really nice. Rooms were a bit on the small side, but would be par for London I suppose.

AccorHotels certified review
Ca Families - 11/08/2017
« family »

Big and nice room but with new painted and there was a strong paint smell in the room, not so healthy for the kids to sleep, we opened the windows but although it was a little better it was not enough. Very helpful people in reception and breakfast. Perfect location. Nice breakfast. Room although cleaned everyday was not properly hoovered, the mattress cover was not big enough for the big bed... Probably they have to do rooms in a record time but really this is something to improve as we were in some other hotels in England during our stay (similar in price or less expensive) and the comparison was that the rate for Novotel here was the worst.

AccorHotels certified review
Claudio Families - 10/08/2017
« Excellent »

Good experience hotel very cleaned. Breakfast good and perfect place near London center

AccorHotels certified review
Anonymous Families - 10/08/2017
« Excellent location with helpful and friendly staff »

Very good. Breakfast manager excellent, very helpful every morning organising gluten free toast for my wife and looking after us. Beds were very comfortable ensuring a good night's sleep, as did the black-out curtains. This helped us to rapidly adjust our body clocks to local time. The only real detraction from the whole experience was the ridiculous virtually see-through glass wall separating the shower from the 'bedroom'.

AccorHotels certified review
Anonymous Families - 10/08/2017
« Satisfied. Nice staff very helpful »

Is was great. Friendly helpful staff. Clean rooms and central location. The sheets not being changed or towels not being washed in bleach was a little concerning - sheets being changed once would have been nice. Would stay again - thank you

AccorHotels certified review
Cristina Families - 09/08/2017
« We had a lovely time »

Besides the fact that the shower didn't drain properly and in the last day the room got flooded everything else was great

Our most recent 20 reviews
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