Novotel London Waterloo Hotel

Really nice hotel great staff

It was a great hotel. The breakfast was fantastic. The staff were very friendly. My only criticism would be that I felt our bathrooms could have been a little cleaner. There were streaks on the wall next to the toilet and mold on the shower floor in one area by the shower head.

Very good. Room was excellent and staff were lovely. Breakfast was good though not up to the standard of Novotel on mainland Europe.

The hotel is spotless and beautifully designed, the staff are great and the room was lovely. Comfortable bed, dark and quiet. Superb shower and an espresso machine to boot!

Quiet room, excellent facilities, very helpful staff.

Very satisfied with everything

Great central location. Clean, tidy and comfortable. Polite, approaching reception staff. Breakfast a little chaotic but didn't spoil the occasion too much.

Very good service, rooms and activities for kids. Good bar and restaurant. Beds a bit too hard and breakfast a bit understaffed/under-resourced

After search for so many hotels in London, I decided to choose this hotel because of: -their price -their location -their facilities When I arrived, they trully are have a car park area. For me it's very facilitating. Even the price for car park was GBP 24 for 24 hours, I think that's ok. Because in the city centre of London, we hard to find an affordable hotel with a car park area. But that's too bad, when I came untill I checked out, the elevator from parking area to the lobby was in improvement. When I checked in, the front office staff welcoming us very friendly and polite. The check in process was fast and they even gave me free up grade to executive room and free welcome drink voucher for 2. The lobby was nice. They prepared us a free candy, infused water lemon and banana chips. I saw they also profide kids area in the lobby. I stayed 2 and a half night (I checked out at 5pm). My room number was in 518. The room was chic, clean and comfort with great view. We can see Coca cola London Eye and houses of parliament. There was a nice sofa in the room, espresso coffe maker, free compliment water and tea making facility. The bathroom was quite big and clean with very clean towel. The housekeeping making our room always clean. There was a free using computer, internet and printer in the lobby which was very helping us to have a web check in to our flight and also the hotel help us to scale our luggage in their front office desk, so we weren't having excess baggage. The hotel location was perfect. We can have a nice walk beside the river thames untill westminster bridge. Lambeth road is not too crowded for London city centre, so it's great. We can have quite sleep in this area. Over all, our stay was very satisfying, and surely I'll recommend this hotel with others. Thank you Novotel London Waterloo. I feel very releaved that I finally choose you for my fourth time stay in London.

Clean and friendly.

It was pleasant and I would come back.

Had to ask twice to have the kids beds made up and to get tea bags and milk.Breakfast very busy, not enough staff to restock food, cutlery etc

Staff was very friendly and helpful. Room was clean.

Reception was not as fast as could be expected. The room was spacious and everything was fine in it. Breakfast again, getting seated took unnecessary time. Breakfast on. Missing plain yogurt in a pot.

Great staff, good facilities, nice room.