Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

4.0/5 3,420 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,468 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,420 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Veluthakkal S. Families - 17/01/2019 AccorHotels certified review
« Average Service »

Provided average service. Staying 3 nights with family, not ready to allow even one hour late checkout feels sad. Never experienced with other hotels at London.

Anonymous Business - 17/01/2019 AccorHotels certified review
« Disappointing when compaired to my last stay. »

I had an amazing room the first time I stayed at the hotel which is why I stayed there again. It wasn't so fab this time. I had to ask to change room as there was no desk to out at - people that are staying due to work are more likely to require a table, you should consider how you can do this. The shower got blocked and over flowed! I was unable to change the setting on my air-con, turns out this was controlled by reception - why?

Ramona Business - 17/01/2019 AccorHotels certified review
« Lovely staff, good value for money »

Attentive staff, especially the ones greeting guests at breakfast/dinner time. Rooms are modern, fresh looking. Good value for money. Wouldn’t stay anywhere else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramona B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Business - 16/01/2019 AccorHotels certified review
« Average »

Average standard. Nothing over and above my expectations.

Anonymous Families - 16/01/2019 AccorHotels certified review
« Good value for money »

Meets expectation

C T. Families - 15/01/2019 AccorHotels certified review
« Lovely hotel & room, shame about the Bar/Burger Restaurant »

Lovely room & we enjoyed our stay. The problem was the bar!! Decided to eat in the bar area which was not busy, especially for a Saturday night. Ordered 3 different burgers & a bottle of wine. My daughter was asked to pay when ordering & was charged wrongly. One bill for the bottle of wine & a separate bill for the food. The barman charged accidentally!! for a glass of wine on the food bill & when this was pointed out to him, he said he would give us an additional free glass of wine because of his mistake!! We did not want a bottle of wine plus 2 glasses of wine!! We had to really be very persistent to get a refund for the glass of wine. Then matters got even worse - we ordered our food at around 8.30 pm & after 45 minutes no food had arrived!! We had to ask where it was, & it then arrived 10 minutes later - so a total of almost an hour from ordering to eating - totally unacceptable. However, the food was good after a 55 minute wait!!

Ross W. Couples - 14/01/2019 AccorHotels certified review
« Great stay in a comfortable hotel room »

Staff were excellent, room was great, free upgrade was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross W., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Peter A. Families - 14/01/2019 AccorHotels certified review
« Excellent Stay »

Overall good customer service especially from the reception team, good room, great comfy bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Solo travel - 14/01/2019 TripAdvisor review
« un séjour très agréable »

Overall very positive, the members of staff was very pleasant, my bedroom was very comfortable and above it was very quiet, I could not hear anyting from my bedroom.The breakfast was fine. I did not use the restaurant. I will definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for taking the time to share with us your experience at Novotel London Waterloo. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards, Alfonso Ristorato Rooms Division Manager

Warren B. Families - 13/01/2019 AccorHotels certified review
« Great comfortable hotel supported by very helpful staff »

Comfortable clean room, we were a family of four. Sofa bed was set up before arrival ! Not always that common. Hotel had a relaxed feel, children enjoyed the play area and good service at breakfast as in straight to a table and plenty of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Louise Families - 13/01/2019 AccorHotels certified review
« Friendly efficent staff .a pleasure to stay with. »

Met bu smiles ,helpfullness,and proffesionalism .beds including the sofa bed ,which is normaly forgotten about in other hotels very comfortab E .choice of pillows clean bathroom .clen uncluttered design in bedroom furniture well thought out .loved the wallpaper

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise M., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Mr L. Families - 13/01/2019 AccorHotels certified review
« Dissapointed with room and gym »

The stay was fine e.g. staff were kind, but our room was very small and the WHOLE reason for picking this ACCOR hotel was that it had the gym and was in a zone convenient. The gym was tiny and had few facilities. The breakfast was better than other ACCOR hotels however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leighton L., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will surely pass it on to my colleagues, and although we won't be able to increase the size of our gym, we can surely work on improving it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Raj Business - 12/01/2019 AccorHotels certified review
« Comfortable and relaxing stay »

Clean and comfortable stay, check in is excellent and reception staff are able to deal with all issues. Restaurant needs attention, sometimes left waiting whilst they are dealing with other areas. Restaurant staff are not able to deal with issues efficiently and further problems are caused. Room layout and size is excellent and en suite is good.

Matthew S. Business - 10/01/2019 AccorHotels certified review
« A nice Hotel and some good aspects let down by couple of small things »

I arrived and had a good check in, ordered room service this was ok though having asked what bread I wanted I was expecting brown bread. THe room was good but the sink was clearly blocked and slightly smelly, would a cleaner not spot this when preparing the room and report to mainteneance surely yes as when running the tap it created standing water without need for a plug. Water temperature a bit tricky to control. Bed far too soft. Breakfast the following morning as hot food not truly hot just warm!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew S., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, in fact, if you do decide to visit us again, feel free to write to me directly, so that I can look after your booking personally and make sure that you have a great stay with us. Sincerely, Alfonso Ristorato Rooms Division Manager

Saby G. Families - 10/01/2019 AccorHotels certified review
« Great location but average service quality »

The location was great and walking distance to all major attractions in london. How for the price paid, the quality is average. I had issues with my room as the AC was not working, the security safe was broken, USB charging ports were broken. I had complained about this multiple times but no service to fix them. I paid higher for a premium room but there was nothing premium about the room or staff, I think. So if you looking for a great location this is the hotel but if you are looking for great location and great quality then this is NOT the one hotel.

Lee C. Couples - 09/01/2019 AccorHotels certified review
« Great location for trip to London »

As was expected as we have used novotel many times before

Kelly Families - 08/01/2019 AccorHotels certified review
« Good, no complaints »

Stayed for new years. No probs at check in. Restaurant and bar busy as expected but still managed to eat and drink. Rooms simple but comfortable. Easy check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Ron Families - 08/01/2019 AccorHotels certified review
« Comfortable »

Comfortable and good location

Anonymous Families - 08/01/2019 AccorHotels certified review
« A great get away »

Room was beautiful and well maintained. Staff friendly. Food lovely although expensive

L. Families - 07/01/2019 AccorHotels certified review

Personnel au top

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertrand L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

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