Novotel London Waterloo Hotel 4 stars

TripAdvisor rating 4.0/5 3,594 reviews
Novotel London Waterloo
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+ 22 Services
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Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • 6 meeting rooms with high quality facilities and free Wi-Fi

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Contact email

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :   Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :   Lambeth Palace

  • CENTRAL LONDON :   3 LAMBETH BRIDGE

  • VICTORIA STATION :   507 Lambeth Palace

  • WATERLOO STATION :   77 LAMBETH PALACE

  • LAMBETH NORTH STATION :   BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :   NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :   CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :   DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :   JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Currently, close to our hotel

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 1.9 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 4 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 4 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 5.2 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 6.2 km

100% Design London

From 18/09/2019 to 21/09/2019

At 6.4 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 6.4 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 9.1 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 9.2 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 11 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with King-size bed

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: Park view, Panorama view, Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

11,732 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,594 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

execelent - relaxed, calm, quiet atmosphere

Customer review rating 4.4/5

Adrian Families - 11/07/2019 AccorHotels certified review

Our stay at Novotel was an excellent choice from the beginning. Warm welcoming, room already prepared (we arrived a little bit earlier) support in any kind of questions. The hotel position is excellent far from crowded places but still very close to the Parliament, Big Ben. Nice staff with special thanks to Cristian (team leader) a real professional in hospitality.

Dear Adrian Leonard T., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Ehh

Customer review rating 4.4/5

Barbara Couples - 08/07/2019 AccorHotels certified review

Nothing stood out about this hotel

Dear Barbara R., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Arosha S. Couples - 08/07/2019 AccorHotels certified review

Convenient and comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

It was an amazing hotel.

Customer review rating 4.4/5

Graham W. Families - 07/07/2019 AccorHotels certified review

The breakfast was very tasty and well run, and the apartment was very clean.

Dear Graham W., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Nice stay, nice breakfast

Customer review rating 4.4/5

Elsa B. Families - 07/07/2019 AccorHotels certified review

Nice staff, nice room, reasonable location, great breakfast!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Pleasant

Customer review rating 4.4/5

Ronald C. Families - 06/07/2019 AccorHotels certified review

It was our first time visiting London, myself my wife, and four of our granddaughters. The age are 11, 12,13 and 14. The hotel was centrally located to the scheduled events planned. The hotel staff was incredibly helpful. Especially a youg lady from Poland named Vickie. We would stay there again. We had a great time shopping at Harrods and Oxford street. You have a wonderful city

Dear Charlene C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Great

Customer review rating 4.4/5

Chukwuka O. Families - 06/07/2019 AccorHotels certified review

Great, friendly service and high quality accommodations.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

The staff was amazing, cheerful, polite and extremely helpful and always available.

Customer review rating 4.4/5

Susan B. Families - 05/07/2019 AccorHotels certified review

The location is excellent. The room was spacious enough for three (2 adults and a 13 year old boy). We liked having the toilet separate from the bathroom (an excellent idea). The carpets in the corridors were dirty and not fresh. The outside to the entrance of the hotel wasn't clean. Our room was clean and well made-up everyday. The view from our room, #404, was very nice. Again, I want to say that the staff couldn't have been more obliging.

Dear Susan and Julian B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Friendly employees and clean

Customer review rating 4.4/5

Paul O. Business - 05/07/2019 AccorHotels certified review

Welcomed by a lovely Italian receptionist who's name escapes me, efficiently checking in my colleague and I. Quick service at the bar after a long day and an immaculate room for the night.

Dear Paul O., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Anonymous Families - 05/07/2019 AccorHotels certified review

Very nice

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Great Location and decent price

Customer review rating 4.4/5

Phil A. Families - 04/07/2019 AccorHotels certified review

Friendly staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Satisfactory

Customer review rating 4.4/5

Anonymous Families - 04/07/2019 AccorHotels certified review

Satisfactory, room ok, facilities average, breakfast good

Dear Scott P., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Great location

Customer review rating 4.4/5

Kathy Families - 03/07/2019 AccorHotels certified review

Good location away from the hustle and bustle of London.

Dear Kathy G., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

7

Customer review rating 4.4/5

Bernadette M. Solo - 02/07/2019 AccorHotels certified review

That is my first time to stay in Novotel brand and maybe I expected too much that’s why. I didnt know that there’s no slippers and toothbrush good thing I brought. I was even billed/charged for the bottled water which I didnt consume.

Dear Bernadette B M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have also checked your bill and can confirm that we have not billed you for the water, or at least we have removed it before taking the payment of your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Great short break hotel

Customer review rating 4.4/5

Beverly J. Families - 02/07/2019 AccorHotels certified review

Great hotel with a comfy bed, clean room and nice staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Hotel was not worth it for the money we paid

Customer review rating 4.4/5

Yatri C. Families - 01/07/2019 AccorHotels certified review

Hotel rooms were very small. Air conditioning in the room was not working at it maximum. Staff in the morning @ the breakfast did not inform guest that they could order more items which were not present at the breakfast buffet I.E omelets etc...

Great location and service

Customer review rating 4.4/5

Mpr Families - 01/07/2019 AccorHotels certified review

Working with Novotel Waterloo was great - as a family of 6 we often have trouble arranging rooms near each other, but here they offered it without asking and it was waiting when we arrived. The staff was efficient about check-in, recommended a perfect family-owned Italian restaurant for dinner and locked up our luggage safely after checkout so we could enjoy our time visiting the city. Rooms were clean and comfortable. Only good things to say!

Dear Mary R., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Another stay at the Novotel - Lambeth Road

Customer review rating 4.4/5

Grahama Business - 30/06/2019 AccorHotels certified review

I am a regular guest at the hotel. It is conveniently located for access to the centre of London - historic buildings, museums, theatreland and shopping. It is also for me - ideal for work purposes and the bus connections outside the hotel.

Dear Mr A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Mrs

Customer review rating 4.4/5

Ronelle B. Families - 30/06/2019 AccorHotels certified review

Excellent Service

Dear Ronelle B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Meeting Rooms were excellent for our session

Customer review rating 4.4/5

Paul M. A. L. Business - 30/06/2019 AccorHotels certified review

We had an early start - 8am, for our meeting. I did have to open up the meeting rooms area at 07.45 myself to set up the room. But when staff arrived at around 08.10 they could not have been more helpful and did a great job of making sure everything (projector etc) worked well. The catering with superb - excellent snacks in the breakout area, and a terrific hot lunch in the restaurant. Also, on a very hot day the air conditioning was very efficient and a real godsend.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager
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