Novotel London Waterloo Hotel

Everything you could need including a very comfy bed. Helpful staff.

All in all I really liked the place, the room was elegant and comfortable, though I would have loved a desk and a bathtub. Though it was a work stay, booked by the company, so I cannot really complain. I simply LOVED the bedlinen, the breakfast was delicious, with a lot of variety.

Very impressed with all aspects of our stay, all staff we encountered (reception, restaurant and bar) were extremely professional and very attentive. Food was delicious in the bar in the evening and in the restaurant for breakfast. Overall a very pleasant stay and we would definitely stay with you again.

New room layout (Room 110) with basin in bedroom slightly bizarre, but entirely satisfactory. Excellent corporate rate. Staff as welcoming as ever. Unable to use stairs between room and reception since their whereabouts and access point invisible (There were of course emergency route markings, but stairs readily accessible and marked at least for the lower few floors have a part to play in a less unfit lifestyle)

Satisfying and comfortable stay. Room was very clean with good amenities.

It was generally good. Only a couple of minor observations: 1) Bar menu is way too limited in terms of choice, particularly healthy choice. Not good on quantity either which is not what one expects from a bar menu. Well cooked though. 2) Breakfast was ok with some limited healthy options. Simple things like poached eggs, grilled bacon (not fried streaky), more fruit etc. would work well. Tea was cold every day which is disappointing but at least it was self-service.

Excellent accommodation, ideally located for my needs.

Very good

For our stay, which was a family vacation with our little one who is only 2, the staff was fantastic. I want to especially give a big kudos to Clara, who went over and beyond to find solutions for our trouble AND it worked out. And, also Sergio who was the team lead that night. It's good to see when staff is empowered by the management. Keep it up. Breakfast and bar staff was also great. Always, pleasant and very well managed. Two things we had trouble was that air in our room did not work (unit was broken). With a small one, opening a window was not an option to circulate the air at night with all the city noise of police cars, dump trucks, ambulance, etc etc Also, play aeea could use routine clean-up. Especially, sanitize the area often so kids don't cross contaminate the area.

Excellent service from all the stuff. Loved the location too.

Room with good space and clean. The bed on the sofà was small, the mattress very thin not adeguate for a 4 stars hotel The floor at the SPA (Sauna) was wet, slippery, quite dangerous. The staff is kind and professional

Nice & clean

We really liked the location, we had a 6.5 month old and the hotel was very accommodating for families. We also enjoyed the archbishop park located right across from the hotel. Staying across the bridge allowed us to have a bigger room than we are accustomed to in London.

Very warm and friendly staff, overall excellent

Great location, friendly staff happy to go back and stay again