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Novotel London Waterloo Hotel 4 stars

TripAdvisor rating 4.0/5 3,666 reviews
Novotel London Waterloo
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+ 22 Services
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Room 1

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Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • 6 meeting rooms with high quality facilities and free Wi-Fi

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Contact email

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :   Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :   Lambeth Palace

  • CENTRAL LONDON :   3 LAMBETH BRIDGE

  • VICTORIA STATION :   507 Lambeth Palace

  • WATERLOO STATION :   77 LAMBETH PALACE

  • LAMBETH NORTH STATION :   BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :   NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :   CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :   DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :   JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with King-size bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,186 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,666 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Short trip London

TripAdvisor rating 4.0/5

johndQ8489SG Friends getaway - 10/09/2019 TripAdvisor review

Great location, all staff friendly especially the bar staff. Breakfast typical and ok. Would use again. It would be good to have someone at front desk who knows the area and can speak good English as my Japanese colleagues struggled.

Good hotel, average food

Customer review rating 4.4/5

J Business - 06/09/2019 AccorHotels review

I had a great stay and was happy with the room, service and the breakfast. The room-service meal however contained a 'dome' of dry rice, so hard I had to cut it up, and half of the curry was near-cold to eat

Dear Jamie B., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

great location

Customer review rating 4.4/5

Amandab Families - 06/09/2019 AccorHotels review

stay at Novotel was pleasant and great location,,was disappointed i couldnt connect to wifi but that was a minor detail. Was upgraded without asking which was a nice surprise

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Disappointed my Platinum status was not recognised

Customer review rating 4.4/5

Ross M. Business - 05/09/2019 AccorHotels review

At check in I was originally informed my Accor membership could not be added to my reservation, which I had to challenge. Having presented my card there were no Accor benefits offered, room upgrade, free drink. Even the water in the room was chargeable!

Dear Ross M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a Platinum member I surely expect more from my team, and this is certainly not the level of service that we like to offer to our guests in general. It would be my pleasure to have you again in our Hotel, in fact, if you ever decide to come back to Novotel London Waterloo, please contact me personally so I can make sure that we offer the great service that many of our guests have grown fond of. Many thanks. Sincerely, Alfonso Ristorato Rooms Division Manager

Pleasant staff

Customer review rating 4.4/5

Aloli Families - 05/09/2019 AccorHotels review

Good place to stay in the City of Westminster. Pleasant and very helpful staff. Clean and family friendly environment.

Dear Lola O., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Excellent

Customer review rating 4.4/5

Mr Q. Families - 05/09/2019 AccorHotels review

Staff great especially young evening front desk gentleman i think he is called Daniel, made a great fuss of our Labrador Alfie even gave him a little toy which a week later he is still carrying around everywhere. Lots of place say dogs welcome but in reality we are often made to feel unwelcome but not in this hotel we only ever stay here when we visit London great place great staff great location 10/10

Dear Stephen q., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Gorgeous hotel great location.

Customer review rating 4.4/5

Anonymous Families - 05/09/2019 AccorHotels review

Totally recommend this hotel. Very friendly staff & a great breakfast! Very clean & absolutely loved the scent as you entered the hotel. Gorgeous! Fab location within walking distance of underground stations, Westminister etc. Would have no hesitation in recommending this hotel to family & friends. Will definitely be returning!

Dear Jamesch L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Convenient and Comfortable

Customer review rating 4.4/5

Archna Families - 04/09/2019 AccorHotels review

Novotel London Waterloo is situated in a convenient location within walking distance to the London Eye and other tourist attractions. The hotel itself is very comfortable and caters to young kids. There's a small toy room that my 3-year-old was excited to play in. The room we stayed in was very spacious and comfortable for our family of 3.

Dear Archna P., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Holiday

TripAdvisor rating 4.0/5

Clarkepam15 Couples - 04/09/2019 TripAdvisor review

Everything was lovely except the hard bed and flat hard pillows. We have sleeping in a different bed just about every night for 5 weeks and the two stays at the beginning and the end of our trip were the worst nights sleep for the whole trip. Please get better beds and pillows. I couldn’t fault the rest.

Cleaned and modern hotel with a great service

Customer review rating 4.4/5

Mykola S. Families - 03/09/2019 AccorHotels review

1. Great dinner 2. Cleaned rooms 3. Hotel not so far away from the city 4. Friendly and polite service 5. Smiling faces everywhere 6. Small playroom for children

Dear Mykola S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Excelent stay at Novotel Waterloo

Customer review rating 4.4/5

Tudor Business - 01/09/2019 AccorHotels review

Excelent service overall. Staff was great, room was great, breakfast was great. Really there are no downsides whatsoever.

Dear Tudordan L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Wonderful Reception Team

Customer review rating 4.4/5

Bridgit V. Families - 31/08/2019 AccorHotels review

Amazing reception team. Merce greeted us and took her time explaining which attractions to visit and told us about promotions/benefits when staying at Novotel.

Dear Gaby V., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 30/08/2019 AccorHotels review

Pleasant stay, great food and very clean hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Adequate but not outstanding

Customer review rating 4.4/5

Craig C. Families - 29/08/2019 AccorHotels review

Friendly staff and nice clean comfortable room spoiled slightly by the noisy lift located near to us.

Dear Craig C., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Perfect experience

Customer review rating 4.4/5

Anonymous Business - 29/08/2019 AccorHotels review

Room was perfect and customer service excellent.

Dear Antony P., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 29/08/2019 AccorHotels review

Very good welcome

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

great hotel

Customer review rating 4.4/5

Sheldawg Families - 27/08/2019 AccorHotels review

excellent hotel is clean staff are wonderful and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Pleasant stay

Customer review rating 4.4/5

Marja-liisa Families - 27/08/2019 AccorHotels review

Hotel was very good, clean and quiet. Staff was friendly and helpful. Breakfast was good. Room was clean and comfortable. The underground station was near and easy to access.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Muhammed A.

Customer review rating 4.4/5

Muhammed A. Families - 26/08/2019 AccorHotels review

Stayed for 3 nights . everything excellent Was little bit confused iside the bathroom as there is no lock for bathroom door and the glass seperation/wall from the bedroom was seethrough ( evenwith the light adjustment inside if you switch on the light inside it was visible from outside/ may be good for couples and family with kids less than 1 yesr old , but not suitable for us). All others are ok breafsr was excellent with lot of choices and room service was fantastic , we stayed in 5 hotels in this trip , Novotel was the only hotel provided bottled drinking water in the room. very big thumps up for this.Really enjoyed the stay and will prefer everywhere .

Dear Muhammed A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Great people but Restaurant needs improvement.

Customer review rating 4.4/5

Richard N. Business - 26/08/2019 AccorHotels review

All front counter staff were very friendly and helpful. Restaurant staff were very pleasant as well. Room was very comfortable and clean. Wifi was strong and fast. Hotel is in a good location relative to my office. Food in the restaurant was subpar. Ordered Spaghetti Carbonara for dinner one night. The service was painfully slow and the meal was tasteless. Was like eating a bowl of plain pasta. Morning buffet had a good selection but the bacon was regularly overcooked and the scrambled eggs were undercooked. It was like scooping a serving of egg soup. After first morning I decided to skip my Free (included with room price) breakfast for the rest of week. Tried it again on Friday morning but it was much the same again quality of hot food.

Dear Richard Ian N., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager
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