Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

4.0/5 3,339 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,987 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,339 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
connieallan Couples - 15/10/2018 TripAdvisor review
« A great room, pity about the breakfast »

We had a lovely night at the Waterloo Novotel. As usual the beds were comfortable and the bathroom was newly kitted out. The only thing that spoilt it was the breakfast. It was chaotic, to say the least. The orange juice wasn't working and staff difficult to find. The tea was undrinkable. The plates were too hot and only by the hot food, so people were milling around trying to find things.

Family - 12/10/2018 TripAdvisor review
« Not overly great »

Disappointed with service... we have stayed in Novotel hotels all over the world but this one does not live up to the normal Novotel Standard. Not only were the staff argumentative with us but they were very casual about room security. Not great when we had my son’s airpods go missing from our room after we had a security issue with the cleaner usung our room card in another rooms power slot. Was a disappointing stay. They did end up giving us a small credit onto our account but it does not touch the surface of replacing my sons airpods. 😟

Eden Business - 10/10/2018 AccorHotels certified review
« Mrs »

Nice staff, clean rooms and excellent location

Anonymous Business - 10/10/2018 AccorHotels certified review
« Comfortable stay »

Hotel and room were very comfortable and pleasant to stay in as expected from the Novotel.

Paudief Families - 09/10/2018 AccorHotels certified review
« Brilliant stay, excellent staff, breakfast needs improvement »

We had a fantastic stay in this wonderful hotel. A lovely walk possible into Westminster. Great bar and also food was fab. The only down side was breakfast time, staff struggled to keep everything topped up. This is no reflection on the staff, they just need more support. Very frustrating when you have to keep watching to see what’s coming out from the kitchen.

Richard L. Families - 09/10/2018 AccorHotels certified review
« Pleasent rooms and breakfast, cleanliness could be better though. »

Our first impression was there was a stench in the toilet. (Menstruation according to my wife) There were remnants of liquid that had slipped down the wall of the toilet. Clearly visible.. Tiles on the bath had stains. In the cubicle next to the dining area, where the warm food was placed, there were stains on the wall, could easily have been cleaned. Weired that the staff doesnt even take a quick look, it was there for the first three days or so, then i didnt want to get anywhere near that area. The staff was very helpful, the cleaner was not negative to at least try to do the toilet again. I guess a better cleaning agent would be nice, or one with a little fresh scent, but she did her best in light of the situation. The location is great. The room was perfect for our family of four. Even though it’s close to a hospital, it was nice and quiet. Wouldn’t mind comming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard L., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Families - 09/10/2018 AccorHotels certified review

Very nice, as usually, however to expensive to me justo for one night.

tcalder275 Couples - 09/10/2018 TripAdvisor review
« Enjoyable stay »

Lovely hotel in great location with easy bus access right at the door. Breakfast could have had a bit more variety, but the room was very clean and the bed very comfortable. Enjoyed our stay! Staff were helpful when my husband became unwell.

Anonymous Friends - 08/10/2018 AccorHotels certified review

We were very comfortable and that staff was attentive and professional.

Fredy H. R. Families - 08/10/2018 AccorHotels certified review
« Great experience »

Great experience, staff were always nice and welcoming and my family spend a great time there. Rooms are clean and well kept and breakfast is a great value for the price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredy Hernandez R., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

William Families - 08/10/2018 AccorHotels certified review
« Very Good exprience »

Great location, friendly staff, nice bar Bathroom in the room can be improve

Ettienne M. Families - 07/10/2018 AccorHotels certified review
« Mr »

Hi we were extremely satisfied

Liz K. Couples - 06/10/2018 AccorHotels certified review
« Great room. We asked for a view and this was given. »

Great hotel, central and parking which is rare in London. Real good base for our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth K., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« Too hot »

The room was boiling and the air con didn’t kick in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca T., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Karen B. Business - 05/10/2018 AccorHotels certified review
« Comfortable night’s sleep »

Really comfortable sleep. Lovely products to use in the shower. Great amount of space. Lots of charging points. Good continental breakfast offering. Poor english breakfast options - plates were cold, poor quality offering in terms of eggs.

Barb G. Couples - 05/10/2018 AccorHotels certified review
« Room fine very friendly and obliging breakfast staff »

Everything was fine but I think when you have a minute the light fittings and shades in the restaurant where we had our breakfast need dusting

Amitava S. Families - 04/10/2018 AccorHotels certified review
« My stay at your hotel was comfortable and enjoyable. »

Wonderful experience! Good rooms, food, service & wel located.

Mal Couples - 02/10/2018 AccorHotels certified review
« Extremely comfortable stay, good clean room and amenities. Fantastic views. Good restaurant. »

Extremely comfortable beds and plllows. Very clean room and amenities. Fantastic views. Good restaurant. Easy check in and check out.

Lisa Couples - 01/10/2018 AccorHotels certified review
« Brilliant »

Myself and my husband had a great time we were upgraded which was lovely as it was for my birthday also when checking in and mentioning that it was my birthday I had a lovely cake and card in our room when getting back from our day out, staff were lovely and did everything that was asked couldn’t recommend this hotel more thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa F., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

Andrew M. Couples - 01/10/2018 AccorHotels certified review
« Great location and friendly service »

A good hotel in a great location, with friendly and professional staff

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