Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

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4.0/5 2,988 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 130.00 GBP Non member rate
From 123.50 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 28 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Crib on request
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,859 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,988 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 21/10/2017
« My review »

The Hotel hospitality is nice, from the reception, we were welcome very well. check in was very ok, very nice staff at the reception. Their restaurant food is very ok, staff there very nice, but they need to step up in their house keeping. The cleaners don't really clean up the rooms well. Very wonderful location and very good place to stay in

AccorHotels certified review
Wojciech Families - 18/10/2017
« Just perfect for shorter or longer stays in London »

Excellent location, friendly and helpful personnel, and, last but not least, rich English breakfast!

AccorHotels certified review
Ramón L. Families - 17/10/2017

SATISFACTORIA

AccorHotels certified review
Gary D. Couples - 17/10/2017
« Standard of service was dissapointing »

Upon check-in we were issued with our room key. When we unlocked the door, the room was already occupied by somebody else! We then went back down to reception and were issued door keys that didn't work so finally after our third visit to the reception desk we were actually able to get into our room. We had breakfast the next morning at 9.30am. There seemed to be a shortage of food which hadn't been replenished as it had been used. I had to ask for a cereal bowl as there wasn't any available. Neither was there cold plates. I wasn't offered tea or coffee when we were seated. There wasn't any green tea available and had to wait whilst one of the staff went to get some. The selection of food was also disappointing and definitely not value for money at nearly £20 per head!

AccorHotels certified review
Sally R. Business - 17/10/2017
« Can't recommend highly enough »

I regularly stay at your hotel on business and wanted to say how much I enjoy the experience. Your front of house staff are welcoming, friendly and without exception, very professional. Nothing is too much trouble. The same goes for the restaurant and bar staff. The hotel is spotlessly clean and comfortable throughout and the same goes for the rooms. You clearly train your staff well. It's such a pleasure to stay at your hotel. Long may it continue.

AccorHotels certified review
Patrick Business - 15/10/2017
« Business stay »

Nicely surprised by the design of the room - But washing my teeth looking at the bed is a little weird. Otherwise very nice. Great bar ( service, design and food)

AccorHotels certified review
Anonymous Business - 12/10/2017
« Good »

Room good. Bar service a bit slow. Meal in restaurant first night fantastic second night disappointing

AccorHotels certified review
Paul Business - 12/10/2017
« Good »

Happy. :-)

AccorHotels certified review
Craig M. Business - 12/10/2017
« Pleasant experience »

Generally pleasant and easy

AccorHotels certified review
Gregory N. Friends - 12/10/2017
« Standard. »

It was very standard. There was three people in the room and we always received two towels. The mattresses were hard and the room was not very clean. Bathroom was nice. Staff was stand offish and when asking about dinner reservations the girl at the counter she wasn't sure but could google something, we can always do that ourselves. Very standard experience and a little disappointed.

AccorHotels certified review
Alice Couples - 10/10/2017
« Great location and hotel, silly payment system »

Our stay was fantastic, location was great as we could walk to everything. Santander bikes out the front made life much easier too as we could go too and from whenever we pleased. Breakfast and room were really good too. Biggest damper which really ruined the experience for me was the payment system. I paid £995 upfront ($1,700 AUD) for 6 nights which was fine. But also had $1,400 AUD held on my card. I was left with zero spending money for my trip because of this. I could not use any of my set aside money. Thank fully I had savings but probably would not stay or recommend this hotel to anyone because of this. $1,400 AUD is an extremely hefty amount to block. Most places I have stayed have been $400-700 AUD. Once we left London, it then took 4 days for me to be able to use the my money. As we were still travelling this was a further incovinience. Please sort this system out, I was very very disappointed.

AccorHotels certified review
Anonymous Business - 10/10/2017

Beautiful room. Check in staff friendly and efficient. Bar was staffed by a really docile woman in the morning. Pricey at 240 a night. Systems crashed in the morning so couldn't check out. Then was charged for breakfast twice. All was resolved reasonably quickly but expect better for 240/a night

AccorHotels certified review
James S. Couples - 10/10/2017
« Great hotel »

Fantastic hotel and fantastic modern room. The shower was the best hotel shower I have ever used. Would stay again.

TripAdvisor review
Family - 10/10/2017
« Excellent location warm n friendly people »

Traveled with family for a holiday in London. Found the location very central and easy to access all of London transport services be it tube, buses or even the hop on hop off bus. The room was a large and had sufficient space for 3 people with a large bed and a sofa couch. Great mattress and pillows for restful sleep. The amenities in the bath were of good quality and the bath was large and spacious. Probably the 9nly problem was the not so opaque glass looking into the bedroom which could be a problem for many. The breakfast was good with selection of most of regular items. Front desk staff was always extremely helpful and courteous. I would recommend this property to all.

AccorHotels certified review
Rebecca Couples - 09/10/2017
« Disappointed with quality of this hotel »

We usually really enjoy Novotel hotels but this one was disappointing, the beds and pillows where the hardest I have ever slept on, the air conditioning didn't work and room had a musty smell.

AccorHotels certified review
R.m. Couples - 09/10/2017
« very satisfactory »

In the new type of room we found the sink too shallow,and the mirrors too many.But we adapted. Breakfast was ok once staff replenished empty bowls ect. Bar service helpful and courteous.

AccorHotels certified review
T F. Families - 09/10/2017
« Very confortable and well located »

Very early check in available, in a very comfortable room. Nice people at reception. Well located, just 7 min walk to Big Ben. 2nd time we stayed in and definitely an hotel to recommend.

TripAdvisor review
Couples - 09/10/2017
« Just about right for the money! »

This was the first stay at this hotel for my wife and myself. Chosen for its location and after reading the reviews of previous guests. Our executive room was spacious with a separate sitting area. The bathroom was large enough, with a very good shower and benefitted from a separate toilet. Although the room was situated at a quiet part of the hotel, the operation of the lifts could be heard throughout the night! Whilst the room was clean enough, some detail of the decor needed attention (wall mirror held in place by gaffer tape etc)! There is also a need to upgrade trading of housekeeping staff: lack of replacement toilet roles, no ladies sanitary disposal bag in empty wall container, bottom sheet on bed not smoothed over when made. Small enough items but irritating and unnecessary! Shower tray in danger of flooding. Staff were very helpful and pleasant throughout. Breakfast buffet was good.

AccorHotels certified review
Adrian W. Business - 08/10/2017
« Very Good »

Very Good

AccorHotels certified review
Anonymous Families - 08/10/2017
« Fantastic! »

Rooms were clean - staff friendly and helped us with printing when the business centre got a great room with a view of London eye. . We arrived at 9:00am in the morning after a 24 hour flight and we were able to check in early so we could freshen up and make the most of the day. Great breakfast!

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