Novotel London Waterloo Hotel

The hôtel is great - the restaurant was nott at the same quality level. Chicken wings not crispy desert without réal taste

The experience was 5stars couldn't fault it

Very good Rooms were outstading Customer service was outstanding

Very good

The hotel is located close to Lamberh Palace and easy to reach from Waterloo or Victoria station. The rooms are good, but the bathroom was not very clean and had a slight smell from the sink.

Wonderful experience, our room was clean and had all the amenities we needed. Great food choices and "top notch breakfast " ,staff was friendly and helpful. Centrally located. Yes I would stay with novotel again. Keep up the good service!

I enjoyed my stay very much. The only thing that let the hotel down a little was the lack of staff in the bar area in the evenings.

Very clean, Courteous staff. Good location

Fast check in, fast check out, clean.

Great experience, great staff, we booked a room with breakfast included. Service was great, and people were really nice. Rooms were a bit on the small side, but would be par for London I suppose.

Big and nice room but with new painted and there was a strong paint smell in the room, not so healthy for the kids to sleep, we opened the windows but although it was a little better it was not enough. Very helpful people in reception and breakfast. Perfect location. Nice breakfast. Room although cleaned everyday was not properly hoovered, the mattress cover was not big enough for the big bed... Probably they have to do rooms in a record time but really this is something to improve as we were in some other hotels in England during our stay (similar in price or less expensive) and the comparison was that the rate for Novotel here was the worst.

Good experience hotel very cleaned. Breakfast good and perfect place near London center

Very good. Breakfast manager excellent, very helpful every morning organising gluten free toast for my wife and looking after us. Beds were very comfortable ensuring a good night's sleep, as did the black-out curtains. This helped us to rapidly adjust our body clocks to local time. The only real detraction from the whole experience was the ridiculous virtually see-through glass wall separating the shower from the 'bedroom'.

Is was great. Friendly helpful staff. Clean rooms and central location. The sheets not being changed or towels not being washed in bleach was a little concerning - sheets being changed once would have been nice. Would stay again - thank you

Besides the fact that the shower didn't drain properly and in the last day the room got flooded everything else was great