Hotel is great for a short business trip. Great location. My only grip is that for a popular and full hotel having just one coffee machine for all guests at breakfast is ridiculous. Having to queue for 10 minutes just for a cup of coffee to have with your breakfast is wrong. At least 3 should be there.

Really hot room, evening meal main was cold and took ages to arrive and breakfast not great as food had run out and I had to sit on a bar stool near reception.

As soon as we entered the hotel we were impressed with the ambience and styling, which was immediately backed up with a very pleasant and attentive welcome from the reception. Our 2 young daughters were immediately catered for with a small gift, which they loved and put us all immediately at ease. Nothing was a problem for your staff, who should be commended on their professionalism and courtesy and extremely approachable nature. The room was lovely with a great view over London, and was an excellent base for our sightseeing trip for our children. We were so impressed with our whole experience from start to finish.

Nice hotel in a great location. Within easy walk to the Thames, Parliament, Buckingham Palace, London Eye and so much more. Lovely rooms and facilities

Once again, my visit to the Novotel was an wonderful experience. The staff at reception (Camila, Clara, Katia, and Vitalia, among others) was very warm and welcoming. I smile each time I enter the lobby at the start of a stay there, as they are so friendly and helpful. The same is true of the restaurant staff, as they great me by name and provide excellent service. I'm very much looking forward to my next visit there in a couple weeks!

Lovely hotel. Friendly staff. Easy check in and out. Overall wonderful experience.

Stress free from making the initial reservation to checking out. The location is fantastic with two minutes walk to the tube or easy parking. The room had everything required however, the shower area was brilliant and once I worked it out with the unusual lights I was in there a lot longer than probably a bit longer than necessary.

The staff was great from the time we arrived till left ensuring that all our needs were meet.

As always the warm and friendly welcome from the staff was great - even after a 3 month gap. I received a room upgrade to an Executive Room - very comfortable and with extra space. No issues to reflect upon.

Great hotel in perfect location with welcoming and lovely staff. The whole family enjoyed the experience with the little one already asking when we will be going back.

Air conditioning was not initially working, however it started working on the second night. The room was well appointed and contemporary. A vending machine for snacks could be a worthwhile addition to the hotel, as there are no shops close by.

Stayed in Novotel and Accor group hotels in many parts of the world. Always good and reliable standards. Thank you

Met with a friendly smile and was able to check in early as our room was ready. We had a family room which was all set up with the sofa bed. The room was clean and spacious. The bar restaurant food was lovely and fresh.

Nice room and good service!

Great all round service. Clean & airy room. Fabulous breakfast.