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Novotel London Waterloo Hotel 4 stars

TripAdvisor rating 4.0/5 3,640 reviews
Novotel London Waterloo
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+ 22 Services
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Room 1

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Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • 6 meeting rooms with high quality facilities and free Wi-Fi

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Contact email

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :   Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :   Lambeth Palace

  • CENTRAL LONDON :   3 LAMBETH BRIDGE

  • VICTORIA STATION :   507 Lambeth Palace

  • WATERLOO STATION :   77 LAMBETH PALACE

  • LAMBETH NORTH STATION :   BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :   NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :   CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :   DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :   JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with King-size bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 50 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,011 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,640 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Location is good...but the service is terrible!

TripAdvisor rating 4.0/5

Jiro T Family - 20/08/2019 TripAdvisor review

It was the first time I have stayed in a Novotel and felt so unwelcome, so badly treated and the staff is simply not interested in helping...for sure, will never come back again... Location is good but definitely need to teach them what Novotel is all about!!! They can make a good hotel facility become a really bad experience!

A very pleasant stay

Customer review rating 4.4/5

C. Families - 17/08/2019 AccorHotels review

The hotel was well located with three bus lines at the foot of it. The banks of the Thames was about five minutes walking.

Very comfortable and good location.

Customer review rating 4.4/5

Glenys Couples - 17/08/2019 AccorHotels review

Good location and very comfortable. Friendly staff and really nice breakfast.

Satisfied

Customer review rating 4.4/5

Adriana C. Couples - 16/08/2019 AccorHotels review

It was nice and very calm...just the house keeping has to be improved....an example is the bed was very bad made...We arrived late and we had to made it when we checked into the room

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 15/08/2019 AccorHotels review

Italian Receptionist helped us a lot

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

It was wonderful

Customer review rating 4.4/5

Francesca Families - 15/08/2019 AccorHotels review

Hotel incantevole. Personale gentile e professionale.

Gentile Francesca Laura T., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel London Waterloo. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. Se desidera, puo' condividere il suo commento con molti piu' utenti tramite il seguente link di Tripadvisor: https://www.tripadvisor.it/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Alfonso Ristorato Rooms Division Manager

Mr

Customer review rating 4.4/5

Vincent K. T. Business - 15/08/2019 AccorHotels review

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Very basic hotel

Customer review rating 4.4/5

Amanda/ M. L. Families - 13/08/2019 AccorHotels review

The room for 4 people was very tiny. The beds were uncomfortable. The A/C did not work. I called few times and was told that they would fix it. Never worked!!!!! Will not stay there again.

Dear Amanda Marie l., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

More Lambeth than Waterloo!

Customer review rating 4.4/5

Grahamf Couples - 13/08/2019 AccorHotels review

Nice hotel and very typical of the Novotel brand. We were upgraded on check-in which was a nice surprise. Only negative comment would be on the location ... with Waterloo in the name, you would expect it to be close to Waterloo Bridge/Waterloo Station. Don’t be fooled, the hotel is actually at Lambeth Bridge with Lambeth North the nearest station.

Great place to stay in London.

Customer review rating 4.4/5

Eleanor S. Families - 13/08/2019 AccorHotels review

Convenient location. Clean. Friendly.

Dear Eleanor S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Mrs

Customer review rating 4.4/5

Anonymous Couples - 13/08/2019 AccorHotels review

The hotel was let down by the house keeping staff tea and coffee never toped up in room and only one glass snd one robe in wardrobe. No spare toilet rolls or tissues. We would stay again as the rest was fine and good location.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Alfonso Ristorato Rooms Division Manager

Perfect location within walking distance from all major attractions

Customer review rating 4.4/5

Salah A. Families - 13/08/2019 AccorHotels review

The hotel is perfectly located close to most major attractions like Westminster Abby, Houses of Parliament, London Eye, etc Staff are very friendly and helpful, and good deal for families with kids

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

excellent location, excellent staff

Customer review rating 4.4/5

L L. Families - 13/08/2019 AccorHotels review

Located right accross the bridge from westminster abby and walking distance to the london eye this hotel has all of the amenities a traveling family will need in order to enjoy a holiday in london

Dear Leonardo L. B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Nice location

Customer review rating 4.4/5

Kimberly T. Families - 12/08/2019 AccorHotels review

Nice location. Our room wasn’t attended every day. Food options were limited.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Friendly hotel with good location

Customer review rating 4.4/5

Feri Couples - 12/08/2019 AccorHotels review

The staff is very helpful. The room is clean and tidy. Location can be accessed by public bus easily and just a walk distance from London Eye, Westminster Abbey and Parliament building.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Very pleasant experience at Novotel London Waterloo

Customer review rating 4.4/5

Virginia Couples - 11/08/2019 AccorHotels review

We were very pleased with the very friendly and accommodating staff. From the front desk to the restaurant, room service to housekeeping, everyone made our stay extremely pleasant. Will definitely go back.

Dear Virginia S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Anonymous Friends - 09/08/2019 AccorHotels review

Welcoming and clean

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Ok

Customer review rating 4.4/5

Mr S. Business - 09/08/2019 AccorHotels review

Stay was ok. Staff entered room when privacy sign was up. Platinum member gift of a single chocolate and a bottle of fizzy water which is already supplied in room seems underwhelming

Customer review rating 4.4/5

Anonymous Families - 08/08/2019 AccorHotels review

Was very good and nice staff good food not far to walk to central places nice rooms

Dear Morten F., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager
Customer review rating 4.4/5

Hillary Families - 08/08/2019 AccorHotels review

The food was good and convenient as well as the location We have nothing negative to say

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager
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