Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

4.0/5 3,368 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 147.00 GBP Non member rate
From 139.65 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,122 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,368 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Simon P. Families - 09/11/2018 AccorHotels certified review
« Mr s p. »

Very good experience. We had an emergency at home so couldn't stay overnight. Overall an excellent hotel.

Anonymous Business - 09/11/2018 AccorHotels certified review
« perfect »

kind helpful at reception, dinner efficient and tasty, checkout easy, enjoy the newspapers and wifi

Stephen F. Business - 09/11/2018 AccorHotels certified review
« Relaxing environment »

Pleasant staff, clean rooms, comfortable and relaxing atmosphere

Martina M. Friends - 09/11/2018 AccorHotels certified review
« Employees are very helpful »

Very good

Anders Families - 07/11/2018 AccorHotels certified review
« Quality and price didn't match »

The reception had this very strong smell of parfume - simply too much. The room was okay as well as the cleaning even though they forgot to fill up coffee and tea and take filthy porcelain some of the days. Breakfast was okay but not impressive in anyway and they had huge difficulties in replenishing their buffet. The staff seemed a bit stressed in the mornings and you got the impression that they were understaffed. The dinner was fine but very simple and the drinks were not high quality. The location of the hotel were quite good. Conclusion: All in all quality and price simply didn't match.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anders S., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As you may have noticed, we have had a challenging time at breakfast and are taking the appropriate measures to prevent future occurrence of the sort. I thank you as well for the other feedbacks, and I will make sure to forward them to my heads of departments involved. I am very sad that you did not enjoy your stay as much as we would have liked, however if you do decide to visit us again, please let me know personally so that I can look personally after your booking and make sure you have a memorable stay. Sincerely, Alfonso Ristorato Rooms Division Manager

Rod D. Families - 07/11/2018 AccorHotels certified review
« Great »

Really nice hotel great staff

Kathie Families - 07/11/2018 AccorHotels certified review

It was a great hotel. The breakfast was fantastic. The staff were very friendly. My only criticism would be that I felt our bathrooms could have been a little cleaner. There were streaks on the wall next to the toilet and mold on the shower floor in one area by the shower head.

Joseph M. Families - 06/11/2018 AccorHotels certified review
« Great location »

Very good. Room was excellent and staff were lovely. Breakfast was good though not up to the standard of Novotel on mainland Europe.

Joy H. Business - 04/11/2018 AccorHotels certified review
« Brilliant reception staff, lovely quiet room »

The hotel is spotless and beautifully designed, the staff are great and the room was lovely. Comfortable bed, dark and quiet. Superb shower and an espresso machine to boot!

K E. Business - 04/11/2018 AccorHotels certified review
« Comfortable and restful stay »

Quiet room, excellent facilities, very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin E., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Bjørn S. Families - 04/11/2018 AccorHotels certified review
« Nice staff and clean room »

Very satisfied with everything

Mr70 Families - 03/11/2018 AccorHotels certified review
« Great Central location. »

Great central location. Clean, tidy and comfortable. Polite, approaching reception staff. Breakfast a little chaotic but didn't spoil the occasion too much.

Carl Families - 03/11/2018 AccorHotels certified review
« Very good family hotel »

Very good service, rooms and activities for kids. Good bar and restaurant. Beds a bit too hard and breakfast a bit understaffed/under-resourced

Ratu A. Families - 03/11/2018 AccorHotels certified review
« I feel lucky to finally choose this hotel »

After search for so many hotels in London, I decided to choose this hotel because of: -their price -their location -their facilities When I arrived, they trully are have a car park area. For me it's very facilitating. Even the price for car park was GBP 24 for 24 hours, I think that's ok. Because in the city centre of London, we hard to find an affordable hotel with a car park area. But that's too bad, when I came untill I checked out, the elevator from parking area to the lobby was in improvement. When I checked in, the front office staff welcoming us very friendly and polite. The check in process was fast and they even gave me free up grade to executive room and free welcome drink voucher for 2. The lobby was nice. They prepared us a free candy, infused water lemon and banana chips. I saw they also profide kids area in the lobby. I stayed 2 and a half night (I checked out at 5pm). My room number was in 518. The room was chic, clean and comfort with great view. We can see Coca cola London Eye and houses of parliament. There was a nice sofa in the room, espresso coffe maker, free compliment water and tea making facility. The bathroom was quite big and clean with very clean towel. The housekeeping making our room always clean. There was a free using computer, internet and printer in the lobby which was very helping us to have a web check in to our flight and also the hotel help us to scale our luggage in their front office desk, so we weren't having excess baggage. The hotel location was perfect. We can have a nice walk beside the river thames untill westminster bridge. Lambeth road is not too crowded for London city centre, so it's great. We can have quite sleep in this area. Over all, our stay was very satisfying, and surely I'll recommend this hotel with others. Thank you Novotel London Waterloo. I feel very releaved that I finally choose you for my fourth time stay in London.

Anonymous Couples - 02/11/2018 AccorHotels certified review

Clean and friendly.

Vincent Families - 02/11/2018 AccorHotels certified review
« Mr »

It was pleasant and I would come back.

Zoe Families - 02/11/2018 AccorHotels certified review
« Breakfast is very busy and not enough food »

Had to ask twice to have the kids beds made up and to get tea bags and milk.Breakfast very busy, not enough staff to restock food, cutlery etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zatun S., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Kathy Families - 02/11/2018 AccorHotels certified review

Staff was very friendly and helpful. Room was clean.

Anonymous Business - 01/11/2018 AccorHotels certified review
« A nice spacious room in the centre of London. »

Reception was not as fast as could be expected. The room was spacious and everything was fine in it. Breakfast again, getting seated took unnecessary time. Breakfast on. Missing plain yogurt in a pot.

Rob Business - 01/11/2018 AccorHotels certified review
« Excellent stay »

Great staff, good facilities, nice room.

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