Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

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4.0/5 3,125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 107.10 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 28 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 8,435 reviews

Our guest reviews for Novotel London Waterloo

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,125 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
WaltEP Solo travel - 20/02/2018
« Calm location, yet convenient »

I am a repeat visitor to this property, and think it's a hidden gem in London. The hotel is very close to several museums and attractions, as well as to transportation. Yet the area is not overly-crowded in any sense; I don't feel like I'm in a touristy section of the city, and I like that. But the real benefit of staying there is the staff. The people at reception and in the restaurant are always welcoming, friendly, and helpful. I've always gotten efficient and useful information whenever I've asked a question, and prompt service whenever I make a special request. The restaurant offers a good selection of hot and cold food at the breakfast buffet. The rooms are well-kept; I'm fond of the Executive rooms because they are nicely outfitted. The rooms are clean, and the beds comfortable. All in all, I very much enjoy what this Novotel has to offer, and look forward to my visits there.

TripAdvisor review
Family - 19/02/2018
« 4 days trip to London »

The Hotel was clean and nice and It has a very Friendly Staff. The position of the hotel is close to some of London's biggest attraction. It makes an excellent base for trips to the central part of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, thank you very much for your review. I am very happy to read that you enjoyed your stay and particularly with regards to the friendliness of our staff, as this is what we strive to do every day for our guests. We look forward to welcome you soon at Novotel London Waterloo. Kind Regards, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Anonymous Business - 18/02/2018
« My experience here was different than in my past stays. »

It was nice to allow me to check-in early; however, I was told from the person who checked me that I could not use my loyalty card because it was booked through the business travel agent we use. I find that very unusual as we use the agency to book us for security and tracking purposes. Also, I have done this through our internal travel agency for other loyalty hospitality companies. I felt that either customer service was not at the highest this visit because I had to keep requesting my bottled water which was to be included in the stay. This was a business recommended hotel while others stayed at the Riverbank Hotel Plaza I usually like the Accord hotels. However; a lesson learned this stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reginald Dwayne M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken the liberty to check your booking, and it looks like your travel agent booked for you a non refundable rate. We always give the points for business travellers, provided that they book a rate associated with their corporate account or any other rate via our official website. Unfortunately the rate selected by the travel agent was not eligible for points. With regards to the bottles of water, I apologized if my colleagues have not replenished them on a daily basis and will investigate the matter further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Declan N. Couples - 18/02/2018
« Positive experience friendly and helpful staff and a great location »

This hotel is well located and is clean with very friendly and helpful staff. The room was very big and was in a quiet location. Our whole experience was very positive. This is our second time to stay at this hotel and I would not consider staying anywhere else when I come back to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Mr C. B. Couples - 18/02/2018
« Comfortable in a handy location. »

Clean comfortable room, friendly staff, handy location. Think about placing a small hand basin in the WC as this would be more hygienic than having to open door and walk into bathroom to wash hands.

AccorHotels certified review
Mrs J. Couples - 18/02/2018
« A very good memory of our stay in your hotel. »

Your hotel lived up to our expectations, beautiful clean room, staff professional and very helful, overall we had a wonderful time in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathalie J., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Darren O. Families - 17/02/2018
« Very good »

Helpful and attentetive staff in a very good clean hotel with great contemporary décor and a good relaxing atmosphere.

AccorHotels certified review
D. L. Families - 17/02/2018
« Nice room »

Hotel clean and modern

AccorHotels certified review
Jane W. Friends - 17/02/2018
« Comfortable, welcoming hotel in walking distance to city centre »

Great family rooms - good size and facilities. Lovely breakfast too. Only downside was there was no view from our windiw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane W., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Angela Business - 17/02/2018
« Mrs »

Staff as always very friendly, welcoming and attentive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for the great review of our hotel! We are glad that you yet again enjoyed your stay with us and look forward to many more. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Anonymous Couples - 17/02/2018
« Exceeded expectations »

Welcoming, relaxed and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Peter Business - 16/02/2018
« Great location »

Comfortable room, value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
David Couples - 16/02/2018
« Conveniently placed with predictable service »

As a regular guest my expectations were met and I was satisfied with the level of service. I had a pleasant Executive Room. New upgraded menus are on the scene since I was last staying. Enjoyed the selection. Great service at the bar. Only criticism, and one I have mentioned before, concerns breakfast service. Good selection of food but plates are not hot or even warm for that matter. Food too rapidly cools. Can something be done?

AccorHotels certified review
Anonymous Business - 16/02/2018
« Good room but awful food »

Warm and friendly check in and a great room. Ate twice in the bar - bean raging was okayish although really stodgy couscous. The chicken with tarragon sauce was awful - The sauce a sloppy soup with lettuce. By all means stay - just find somewhere else to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline C., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback about our restaurant is very important to us. Please rest assured that I will personally look into the matter and see if anything went wrong during the food preparation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Anonymous Business - 15/02/2018

helpful and friendly staff, clean rooms.

AccorHotels certified review
Bo H. J. Families - 14/02/2018
« Nice stay »

Nice and a good location for our first visit in London, Would be happy to be here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Sarah G. Families - 14/02/2018
« Hotel lovely »

We had a really lovely time, and I would have rated a 10 except for breakfast.... the choice and quality was fabulous, however the service was very slow for it.... they ran out of things constantly and it took ages to replenish things.... we missed out on things we would like every morning, and had to ask repeatedly for cutlery and cups so we could have a drink.... amazing trip apart from that!

AccorHotels certified review
Gemma Business - 14/02/2018
« Extremely comfortable stay:-) »

Smooth check-in, polite and friendly staff, upgraded room a wonderful experience and hearty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenda A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Gary P. Families - 14/02/2018
« Mr p. »

We stayed at the novatel Waterloo so we could visit st Thomas hospital, and we found it very convenient for that, and also some of the many attractions and resturants on the south bank. we will definitely be going back. Staff are very welcoming on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary p., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

AccorHotels certified review
Hilda Families - 13/02/2018
« Close to the Thames, well appointed rooms »

The hotel is close to the river Thames. I have stayed there a few times, rooms are a good size, done renovated. Everything you need. Seems popular with people with kids as there is a sofa bed in the room. Plus some children's activities in the foyer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilda, Thank you very much for your very nice comment. I am very glad to hear that you enjoyed your stay, and yes, you are completely right, our Hotel and all Novotel Hotels in general are very popular with families and children, however we do our best for all type of guests. I thank you again for this very nice feedback and I would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Junior Rooms Division Manager

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