Hotel - Mercure Budapest Korona Hotel
Mercure Hotel Mercure Hotel

Mercure Budapest Korona Hotel

3.5/5 2,992 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Reduced mobility rooms
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0H00-24H00
    • Opening hours : Week-end 0H00-24H00

Business services

  • 15 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

420 rooms: you can choose from Standard, Privilege Rooms, Suites and Deluxe Suites to ensure your full comfort. Coffee & tea making facilities are prepared in the guestroom. All rooms are equipped with free WiFi.Upgrade your standards and enjoy our extra Privilege services such as private breakfast area in an exclusive ambiance, 3 hours snack time, 10% discount on Hotel services and extra bathroom amenities.

  • 420 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating 1,806 reviews

Our guest reviews for Mercure Budapest Korona Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 2,992 reviews
Couples - 16/11/2018 TripAdvisor review
« Good and modern hotel »

The hotel is well located in the city center. The rooms are nicely decorated but quite small. Pool and saunas very average.Unfortunately, as an accor platinum member I had to pay extra for using the lounge, and I should have it for myself and the other person for free. This makes the service poor.

Anonymous Friends - 14/11/2018 AccorHotels certified review
« Great Location, nothing extra »

Great location, that is the thing with this hotel. Overprized bar, elevators that takes ages (to few and does not work as expected) and worn down rooms. Pleasent and serviceminded staff though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Budapest Korona Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

Shanna D. Business - 14/11/2018 AccorHotels certified review
« Very good »

Positives are service, location, modern rooms. To be improved: more english tv channels and more speedy service to clean tables at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shanna D., Thank you very much for your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

Zuzana Business - 13/11/2018 AccorHotels certified review
« Nothing special, disappointed with services. »

I was not satisfied with services that hotel provided. We organized business partner meeting in your hotel and there were issues in the meeting room. Provided projector screen was small, projector itself was also small and old fashioned, the room was small and narrow for such many participants, people sitting in back rows had difficulties to see screen, there was no possibility to open windows, the air was hard to breath. We got cold lunches. Hotel provided construction works during days which caused a noise. Many participants arose issues with parking. Other were confused that there was no possibility to pay with American Express card in bar next to lobby even though it was possible on reception desk. As a 4 star hotel I missed various offer of body products (lotion, shampoo, conditioner), there were no hair protecting cup, no sewing kit, no slippers, no bath robe, no shoe cleaner as it is common in other 4 star hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zuzana, Thank you for sharing your feedback to us. I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Mercure Budapest Korona Team

Dallas F. Friends - 11/11/2018 AccorHotels certified review
« My room was clean and comfortable, and I slept well. »

Overall it was good, I enjoyed using the pool, but was disappointed to discover the pool didn't open until 4.00 pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dallas F., We very much appreciate your review regarding your stay at the Mercure Budapest Korona Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

Jeff Solo - 08/11/2018 AccorHotels certified review
« Great hotel, great location but............ »

I was really enjoying being in the hotel I had been there 3 days and then in the early Monday morning when major renovation works to the hotel began. I had not been warned and it was taking place right underneath my room and lasted all day Monday and again on the Tuesday morning. It's really unfortunately that that hadn't been explained when I checked in or at any point during the first days staying at the hotel. When I raised concerns with the hotel on Monday they just said that I could move rooms. I had been in my room since Friday and had settled. Surely this could have been foreseen and avoided. I am sure there were enough people that were checking out of the hotel on Monday morning that wouldn't have been impacted by the extensive noise created by the renovation work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, We very much appreciate your comments regarding your stay at the Mercure Budapest Korona Hotel. We are really sorry for the inconvenience regarding the renovation works at our hotel. Please accept our sincere apologies for the lack of communication of our colleagues, we make the necessary steps to prevent future occurrence. It is our real hope to have the opportunity to welcome you back soon in one of our newly renovated rooms. Best Regards Mercure Budapest Korona Team

Pat Business - 08/11/2018 AccorHotels certified review
« Great hotel, very modern and clean, excellent location »

The hotel room was beautiful, very nice decoration and clean. Dinner in the restaurant was very good and the staff very helpful. The room toiletries and bottle of water was very good touch. I would like decaf coffee pods in the room as I can't drink caffeine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat, We very much appreciate your great comments regarding your stay at the Mercure Budapest Korona Hotel. It is always a pleasure to receive positive feedback like yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

David B. Business - 06/11/2018 AccorHotels certified review
« Pleasant staff, nice room, but facilities tired »

Good staff, great room but... v long wait for lifts and coffee machines at breakfast not working (long queues!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., Thank you for taking the time to tell us about your experience at the Mercure Budapest Korona Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Budapest Korona Team

Vanessa M. Families - 03/11/2018 AccorHotels certified review
« Very disappointed »

I was extremely disappointed with the hotel. The people at reception were very rude and not welcoming or helpful at all. The bedroom and bathroom were very very small. Ridiculous to call that a superior room ! It was also very noisy. The towels in our room were ripped and dirty. The pool was very cold and there was no space to get changed with privacy . Not everyone gets to have a bathrobe so we had to get on the elevator and all the way down to the pool in our swim costume. The breakfast wasn't too bad and the people working there were nice, but the tables weren't cleared fast enough. Best thing about the hotel ? The location, that's it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa M.,, Thank you for sharing your feedback to us. Please accept our apologies because our hotel services did not meet your expectations. We are sorry to hear that you were not satisfied with our renovated superior room. Please be sure that we will share your comment with out team in order to learn from your concerns as we aim to improve our services. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Mercure Korona Team

Business - 02/11/2018 TripAdvisor review
« Great location, bad internal flow between corridors, elevators and smelly stairways »

+ This Hotel is very well placed and I enjoyed its location in the city.+ The Breakfast is OK with nothing extra.+ The staff was nice.- The room 262 in building B had nothing great with no view (not important in business trip).- what I really disliked is that this hotel is a maze especially if your room is in building B.- In building A the main elevators are very slow and crowded, the stairways are far away not well indicated and smelly. DANGEROUS IN CASE OF FIRE!!!- In Building B you have no choice but to use the elevator (luckily very quick) and cannot access to the street without going through building A.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maps38466271133, Thank you for taking the time to share with us your experience. I am sorry that your experience did not meet your full expectations. Your remarks will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards,

Slobodan C. Couples - 31/10/2018 AccorHotels certified review
« It was nice,cosy as always.... »

I am yours guest for more than twelve years....Hotel is nice and cosy as i mentioned before.It was a pleasure comunicating with yours reservation stuff (Krisztina Kalman) ,she was very kind and helpfull.My request was to have a nice,quite privileg room with view on the near by street,and it was fullfiled...next time i will try to have the same kind of room,but above the main loby entrance side... On my first visit to yours hotel in 2006 i was lucky to get such a room,good memories... On line check in is very good solution,saves time. Food was excellent as always. For many years i was amazed by the kindnes,profesionalism of yours reception stuff.I must say that i missed yours experienced asociates on reception,they where class for them selves,i do hope that they are still members of yours stuff.I am owner of my own IT company.By my opinion,for me, the most valuable things are people,associates...Their effort makes a difference.I am yours guest for so many years because a feel god in yours hotel,cosy,just like i am at home.... that is the biggest compliment anyone can get....

Pedro J. C. M. Friends - 31/10/2018 AccorHotels certified review
« Excellent price/ uality »

Very pleased with the service, room space, and cleanliness, view, price breakfast buffet and location.

Eoin B. Business - 30/10/2018 AccorHotels certified review
« Very enjoyable »

My stay was very enjoyable. The location is perfect. My room was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eoin B., We very much appreciate your nice comments regarding your stay at the Mercure Budapest Korona Hotel. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

Susanne M. Couples - 29/10/2018 AccorHotels certified review
« Good »

good nice and almost clean rooms. the door to the street was very hard to close room 811....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanne M., We very much appreciate your comments regarding your stay at the Mercure Budapest Korona Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

nustun Business - 23/10/2018 TripAdvisor review
« Not satisfactory »

Stayed on a 3 days business trip. Not very happy. Rooms are old.Breakfast is nearly impossible to have due to the overcrowd. Coffee machines not working. Queues at the single working device. Cannot find a table to sit as the tables are not cleaned on time.Ordered a taxi that never came.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nustun, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Tim Business - 21/10/2018 AccorHotels certified review
« A fine hotel »

Nice, kind staff. Nice to get the free drink with membership. The rooms could use a renovation though which makes me think the four stars are a bit of a stretch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you very much for the nice words regarding your stay in our hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

Couples - 18/10/2018 TripAdvisor review
« Weekend at BUD »

Excellent hotel location. Priviledge room was as described in net. Breakfast content Super. Only issue with elevators that were not operating all the time, touch to climb to eight floor....I would recommend this hotel. Comparable with Nordic hotels.

Aaron Couples - 17/10/2018 AccorHotels certified review
« Decent hotel that is fairly close to the touristy attractions! »

The stay was nice, the rooms are what you expect of a typical European hotel room. They did provide toothbrushes, toothpaste, a comb, and a shaving razor in the room standard. That was nice. we had just run out of toothpaste and it was nice to just have it there already. The breakfast didn't taste fresh, it wasn't bad, but it was a little below what we had experienced in the 5 other countries and 8 cities we had visited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at our hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Korona Team

Couples - 14/10/2018 TripAdvisor review
« Great Location »

We thought we would try the Korona, this time we visited, as it is very well located to Restaurants, bars, and transport. Our check in was good, and done by a very pleasant gentleman. We had emailed the hotel in advance requesting to be allocated a refurbished room with an opening window, to be told there would be a 15 euro supplement per night, which we agreed to. The room was clean, and big enough for a 4 night stay, but the bathroom was tiny. The window only opened an inch, so not much fresh air coming through the double sets of windows. The day before we left the maid came into the room wanting to clean it, and did not seem to want to come back ( I was only in my under pants) So we kept saying later and she went. The toilet flush then fell of the wall, so we told reception, who said they would get maintenance to fix it. The lifts are a problem at the moment, as one never seemed to work and one was usually out of service during the day, but at least they are aware of this, and have signage to the back lifts (staff lifts). The morning of departure the toilet flush stuck so the water kept running, and we had to get a maid to look at it, and she repaired it. On check out we got a trainee Receptionist who told us we still had to pay the room supplement and city tax, but I could not her understand we had paid the city tax on arrival. She asked another gentleman to look at the computer screen and had a conversation, then he went, It appeared her English was not good enough to explain it was the supplement only and receipt for the city tax. We thought the gentleman could have helped her and explained to us the facts. I would however stay at the Korona again, due to its position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew A, thank you for choosing Mercure Korona for your previous visit in Budapest. I am glad to learn that you like our central location and some of our services. Please accept my apologies for the experienced inconveniences. Regarding the maintenance condition of the hotel, please let me inform you that our entire hotel is under reconstruction and in 2019 each rooms, public areas and elevators will be renewed in the main building. Be informed that we continuously training our staff members in order to avoid situations like you mentioned and to improve our service quality. Thank you again for your useful review, it is my real hope to welcome you back in the near future. Best Regards, Anett Schvarcz

Couples - 14/10/2018 TripAdvisor review
« Suitable hotel, comfortable, nothing special »

On a multi-city trip through Central and Eastern Europe, this was the only big chain hotel we picked, mostly due to good previous Mercure experience in England. It was fine, but the service was a bit lacking, and the cleanliness of the breakfast area was sub-par. Tables were not cleaned properly between guests and the food area not maintained well. The front desk staff, with a couple of exceptions, seemed a little disinterested. The server in the lobby bar was downright rude. When we booked a taxi on departure, we asked at the front desk who to speak to about which taxi was ours and no-one seemed to know what to do. Despite staff being around the front door, no-one was available to ask. That said, the rooms were nice, and VERY quiet, resulting in a great sleep. There have been some renovations, and more underway, leading to some elevators being closed and the need to use the back staircase, which was inconvenient. The hotel appears to cater to travelling business people. In general I would give the hotel a 3.5 but the service a 2.5, so there is room for improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tcf999, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

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