Hotel - Mercure Perth
Mercure Hotel Mercure Hotel

Mercure Perth

4.0/5 2,007 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommodation options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

  • 239 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 8,459 reviews

Our guest reviews for Mercure Perth

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,007 reviews
Rosie Couples - 12/07/2018 AccorHotels certified review
« Great Stay »

My husband and I had a great stay. The accommodation was wonderful - a good size room which was very clean. We ate both breakfast and dinner during our visit - and also had a drink in the bar - everything was of a great quality. Staff were all welcoming, friendly and provided great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosie, We very much appreciate your comments regarding your stay at the Mercure Perth. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Anonymous Couples - 11/07/2018 AccorHotels certified review

Great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms, We very much appreciate your feedback regarding your stay at the Mercure Perth. We are happy to hear you enjoyed your stay. Thank you, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Chris T. Couples - 11/07/2018 AccorHotels certified review
« Comfortable »

Need a little bit of time to get use to the environment and the facilities after that the experience is remarkable and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your feedback regarding your stay at the Mercure Perth. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Rodger J. Business - 11/07/2018 AccorHotels certified review
« Great stay spoilt by excessive parking fees and mini bar prices »

As usual having been given an upgrade, my room was excellent. As previously advised I believe the valet parking fees are excessive as are the mini bar prices ($15.00 for a tiny bottle of red and $8.00 for a beer).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodger, We very much appreciate your comments regarding your stay at the Mercure Perth. Thank you for sharing your experience. Our apologies that prices of the valet and mini bar let you down. Thank you for letting us know. We value your feedback and hope to welcome you back in the future. Sincerely, Alyce Ventris Front Office Manager

J.e. Families - 11/07/2018 AccorHotels certified review
« Great location.comfortable stay »

Great location and had a nice relaxed stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. E., We very much appreciate your feedback regarding your stay at the Mercure Perth. It is a pleasure to receive positive feedback and hear you enjoyed your stay and our location. Thank you for these valued comments. I will be sure to share them with the team. Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Anonymous Families - 11/07/2018 AccorHotels certified review
« Convenient »

Staff helpful. Rooms are starting to look quite dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms, We very much appreciate your comments regarding your stay at the Mercure Perth. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Remington S. Business - 11/07/2018 AccorHotels certified review
« very happy »

Staff friendly and room very clean. I ordered room service and food was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Remington, We very much appreciate your comments regarding your stay at the Mercure Perth. Our apologies we let you down with the room service. Thank you for letting us know so that we can address the concern as we strive to continuously improve the quality of our services. Sincerely, Alyce Ventris Front Office Manager

Nat Families - 11/07/2018 AccorHotels certified review
« Great hotel »

Our check in wasn't very good and the young lady made several mistakes. The hotel was awesome as always except for the non functioning spa. Very clean room. Lovely bar staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nat, We very much appreciate your comments regarding your stay at the Mercure Perth. Our sincere apologies that certain aspects of your stay were marred and that we let you down. Thank you for the feedback regarding the receptionist. Our apologies that your check in was not smooth and that errors were made. I will share this feedback with the team member involved as she is new and I will work with her during her training period. My apologies. My apologies also that breakfast did not meet expectation. I have shared this feedback with our Executive Chef to address as this is disappointing and not the quality of food we strive to provide. We value your feedback and are sorry we let you down. We hope to have the opportunity to better serve you in the future. Sincerely, Alyce Ventris Front Office Manager

Paula R. Families - 11/07/2018 AccorHotels certified review
« Welcome & Warm :) »

Was Welcoming and Warm.. Easy to get to the Tours to find things to do. Mother and I enjoyed our stay so much we are coming back this weekend :)..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula, We very much appreciate your comments regarding your stay at the Mercure Perth. Thank you for your positive feedback. This is a delight to receive. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We look forward to welcoming you back. Sincerely, Alyce Ventris Front Office Manager

Unsatisfied G. Business - 11/07/2018 AccorHotels certified review
« It's OK if you lower your expectations »

The Mercure hotels in other parts of the world are generally 4 star accomodations but I would rate the one at Perth 3 star. Even though I paid quite a bit for a Privilege Room, I must say the standards fell below my expectations. Overall, the hotel and its facilities are dated, even though attempts were made to refurbish the rooms. The walls between rooms did not provide adequate sound proofing for greater privacy. I can hear kids screaming next door, taps running in bathroom, toilet flushes and other noises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. You have raised some valuable comments and as a management team we will address these. Our apologies we let you down. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alyce Ventris Front Office Manager

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Quite Good »

can not really think of anything that they could really improve on. Except however i did experience problems with the air conditioning and after reporting it to reception they sent someone up to inspect, when they couldn't fix left me with a heater and told me maintenance crew started later in the morning and they would send them up then. Went out for the day thinking they would have been in and fixed it while we were gone, however it was still not working and i just kept using the heater for the remainder of my holiday, and they never contacted me again. Was a bit disappointed that they didn't fix or contact me again about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone, We very much appreciate your comments regarding your stay at the Mercure Perth. Our apologies regarding the heating in your room and that it was not resolved to the level of expectations. I will address this with the team to ensure we are providing an exceptional experience for all our guests. Thanks for letting us know. We are delighted overall you enjoyed your stay. Thank you , and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Dave Couples - 10/07/2018 AccorHotels certified review
« Fantastic »

On arrival front desk staff were pleasant and extremely helpful, made us feel welcome from the start. The room was spotless and modern and the bed was so comfortable, but my favourite was a pod coffee machine in the room which I thought was a nice touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Perth. We are all so delighted to hear your stay was fantastic and that you enjoyed the coffee machine in your room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Siobhan C. Friends - 10/07/2018 AccorHotels certified review
« Poor management of guest relations »

Stayed as party of 6 on Fri 6th July from Melb to attend a wedding on Sat. At 4.30am the fire alarm went off in the hotel, guests were left to fend for themselves with no communication from staff before, during or after the evacuation. No hotel member was onsite outside on the street, it took several guests directly approaching the fireman attending the false alarm to confirm a false alarm. Guests were left standing on the city street and lobby for up to 30mins until we were left to assume there was no danger. Again, no hotel member addressed guests to inform us it was safe to return and in fact guests were left to help each other back through the stairwell or lift to our room (again assuming it was safe to do so) and helped other guests direct queues at the lift with no staff in sight. The next morning when we approached the reception, no member of staff apologized nor offered any explanation of the night's events and when we approached to ask something unrelated the welcome greeting by the staff member was simply a rude "what do you want?". We were absolutely appalled at the lack of staff onsite that night and even more so at the lack of fire management / evacuation plans in place, which were woefully inadequate – no fire wardens, no one checking guest rooms, no staff at the evacuation site, no staff assisting guests, no staff communicating any information during or after the alarm was triggered. Had there actually been a real emergency - we have no doubt guests would have been left for dead in the room (as many guests obviously did not heed to evacuate on hearing the alarm). The fireman themselves could see the guests were left standing with no hotel staff around and had to step in and up to help guests. Our night was basically ruined by the disruption and made it difficult for us to enjoy our friend’s wedding due to the lack of sleep. We had expected a lot more from a hotel of your standing and certainly think twice about staying when the safety and welfare of guests is clearly not a priority.

Phil Families - 09/07/2018 AccorHotels certified review
« Excellent service »

Very welcoming and accommodating on our stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, We very much appreciate your comments regarding your stay at the Mercure Perth. We are pleased to hear you had a welcoming and enjoyable stay. Thank you for highlighting the service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Our apologies breakfast let you down. Thank you for bringing these concerns to our attention. Please rest assured we are addressing them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

Laura Business - 09/07/2018 AccorHotels certified review
« Clean, simple accommdation »

It was ok, room was clean but the hotel does need a refurb. Carpets were stained and the bathroom fittings are getting dated. The restaurant was good on one night - not so much the other night as they forgot our orders and only told us that they were out of one of the options after we chased up our order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, We very much appreciate your comments regarding your stay at the Mercure Perth. Our sincere apologies we let you down in the restaurant. This is not the standard or service we strive to provide and is unacceptable. Thank you for bringing this to our attention and again our apologies. Please rest assured we will address these concerns. We value your feedback and hope to better serve you in the future. Sincerely, Alyce Ventris Front Office Manager

Anonymous Business - 09/07/2018 AccorHotels certified review
« Ticked the box »

The room was spacious and neat and tidy. The shower was cold if you showered during peak times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Perth. Our apologies that during your stay you found the shower to be cold during peak times. This is not the usual experience we strive to provide. We appreciate you sharing this with us so that we can address the issue. Thank you for sharing your experience, and we hope to welcome you back in the future. Sincerely, Alyce Ventris Front Office Manager

Lisa Couples - 09/07/2018 AccorHotels certified review
« A basic hotel »

The room was adequate, but bathroom, small, old and tired. Breakfast inlcluded, but cups were worn, no glasses availale when getting orange juice. More like a 2 star hotel would not recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are disappointed to have let you down in so many aspects of your stay. We value you bringing these concerns to our attention and please rest assured that we taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alyce Ventris Front Office Manager

Mark G. Families - 09/07/2018 AccorHotels certified review
« Dissapointed »

Was not up to my expectations, this being due to when searching online for a hotel i specifically wanted one with a spa available, when I got there and got in my togs and went for a spa (only to find it was closed for maintanance (the whole week) which was not conveyed when searching for a hotel it said this was available so I feel this was communicated very poorley when I payed top dollar to get what was meant to be a hotel with lots of extras and I did not get what I had wanted or payed for.

Don A. Families - 09/07/2018 AccorHotels certified review
« connivance »

it was good bit of dust and toilets feel a bit old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don Thank you for your feedback regarding your stay at Mercure Perth. We value this feedback as we strive to continuously improve the quality of our services. Thank you again, and we hope to welcome you back in the future. Sincerely, Alyce Ventris Front Office Manager

Na Business - 09/07/2018 AccorHotels certified review
« OK stay »

The room was tidy but a bit tired. Food at the restaurant was above par but not amazing. The location is good. Valet parking service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NA, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alyce Ventris Front Office Manager

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