Hotel - Mercure Perth
Mercure Hotel Mercure Hotel

Mercure Perth

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4.0/5 1,972 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommodation options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

  • 239 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 17 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,949 reviews

Our guest reviews for Mercure Perth

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,972 reviews
AccorHotels certified review
Natasha W. Business - 14/04/2018
« It was ok »

Your team are brilliant, extemely friendly but at the same time very professional. The room service food was terrible.

AccorHotels certified review
Huri Couples - 13/04/2018
« Ok »

Excellent restaurant staff so friendly and helpful disappointed no movie channel we come to Perth to relax have dinner and kick back for the night with a movie

Our hotel has responded to the review
Our hotel has responded to the review

Dear Huri, We very much appreciate your comments regarding your stay at the Mercure Perth, especially about our restaurant staff. Thank you. I will share this feedback with our team as I am sure that this feedback will serve as an encouragement. Thank you for your feedback regarding movie channels. We will review this as a management team as we continuously strive to improve out services for our guests. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Dinah W. Families - 13/04/2018
« Budget hotel »

Check in was quick. Room was clean. Feedback: Bathroom door needs painting. I expected a better TV experience like Foxtel, Stan etc. or movies to rent. The breakfast bar should have labels so all items are identified. There was no mention of any gluten free options. I asked staff and was offered gluten free bread but couldn't toast it as there isn't any seperate toaster. (Cross contamination) Chef offered gluten free cereal from the kitchen. Same gluten identification needed for all dining areas. Check out was quick but would have been nice to hear "thank you for staying with us" or similar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dinah, Thank you for taking the time to tell us about your experience at the Mercure Perth. Our apologies that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns. Please rest assured that we are taking the appropriate measures to address the concerns as we strive to improve our guests experience. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Dennis D. Couples - 13/04/2018
« Pleasant »

A generally satisfactory 8 night stay. The reception on arrival was very good with great assistance from Matthew in settling in and finding missing boxes of dialysis solution. The room was clean and comfortable, we would have liked better pillows and a wall light was working. The restaurant meals were ok, the buffet breakfast was not great, just ok,it wasn't hot enough. We had breakfast most days in cuccina cafe and that was excellent, the staff were great. We thought the restaurant was too dark and not inviting. Overall, a very good hotel, with very good staff and service, in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Matthew. Thank you for your feedback about your experience in our restaurant. We will be discussing this in our next managers meeting as we strive to continuously improve the quality of our services. We appreciate you sharing your experience and hope to welcome you back in the future. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Anonymous Families - 12/04/2018
« Good location close to city »

Location was great, however, the walls in the room are extremely thin and noise was an issue. I could hear children crying, people talking and showers being turned on and toilets flushing. I come from a very quiet home so this was an issue for me. I asked for a room on a higher floor away from the lifts - I was away from lifts but not on a higher floor. I was over the drive-in drop off area and this proved noisy to my liking. The staff at breakfast were wonderful. When I bought the room I thought I would be in a newly renovated room but I was caught in a timewarp of the 80's. It really is time to update bathrooms, hallways, carpet and decor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms, Thank you for your feedback. Our sincere apologies that your experience did not meet your expectations. We are disappointed the noise of neighboring rooms marred your stay. Our apologies. Thank you for sharing this with us. We will review the allocations with the reception team to ensure requests are met. It is a pleasure to hear you enjoyed breakfast and found the staff to be wonderful. I will share this feedback with them. Thank you again for your feedback and we hope to welcome you back in the near future. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Greg Business - 12/04/2018
« Comfortable and convenient. »

I found my 12 day long stay quite pleasant. Staff were always very friendly and accommodating. Rooms were very clean and tidy. Restaurant staff and quality of food were of a very high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Mercure Perth. It is a pleasure to receive positive feedback, especially from our loyalty guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Gaye D. Families - 12/04/2018
« Awesome »

Room was very clean, staff were amazing and a variety of pillow types made the stay very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaye, We very much appreciate your comments regarding your stay at the Mercure Perth. We are pleased to hear you enjoyed the pillow types and that they made for a comfortable stay. Thank you also for your positive comments about the staff and room. I will this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Very pleasant stay »

We found everything to be very satisfactory..the hotel overall was a pleasant place to spend some time away from home. We would return..no problems!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms, Thank you for your feedback. We are so pleased to hear you enjoyed your stay and that you would return. We hope to welcome you back in the near future for another pleasant stay. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Joseph M. Families - 11/04/2018
« We found the staff to be very helpful and very friendly. So we rate them as 10. »

We found our stay to be very pleasant and satisfying, as we had a family wedding on this weekend and the staff looked after all my family members as well as us and they were all very pleased on the services we received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Perth. This feedback is an absolute pleasure to hear and we are so happy you and your family enjoyed your stay. Thank you , and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Brad T. Couples - 11/04/2018
« requested upgrade and was told "yes you have been upgraded". room was as per normal room? »

Room was getting tired. I had requested an E-Upgrade, but was disappointed to see nothing had changed. The bed was very comfy though, and the restaurant food was good. Only issue there was pancakes for breakfast were cold, but were in a hot plate keeper?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brad, Thank you for taking the time to tell us about your experience at the Mercure Perth.Our apologies we let you down during your stay. I have checked your reservation and can see you were upgraded from superior room to privilege. Our sincere apologies that this room did not meet your expectations; please allow me to express my sincerest apologies. Our apologies also that the breakfast was not up to standard. We will be taking the appropriate actions to address these concerns as we strive to improve the quality of our services for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Aishah Families - 11/04/2018
« Good »

Staff helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aishah, We very much appreciate your comments regarding your stay at the Mercure Perth. Thank you , and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Michellep Families - 10/04/2018
« Great Location »

Enjoyed our stay at the Mercure Perth. Room was adequate - it included 2 double beds, a table & 2 chairs and 1 arm chair. There was sufficient room to store our luggage. We were fortunate enough to get on the $1 breakfast deal, which was the deciding factor for choosing this hotel. Although the breakfast menu was the same each morning, there was great variety. The only drawback was the shower over bath (we didn't expect this - and although not an issue for us, it may be for others with mobility issues) and the lack of ventilation in the bathroom. It took a considerable amount of time for the condensation on the mirror to dry. The valet parking was efficient - car was always ready within 5 minutes. Staff were helpful, especially when the safe in our room decided to hold our belongings hostage - maintenance sorted it out for us. We were then offered the use of the safe at reception whilst ours was being replaced. The pool temperature was great... a little deep for my liking at 1.6m, suitable for adults, not so for young children without an adult in the water. Also a small beer garden on the roof area gave you another place to sit. We ate at cuccina cafe and the bar - both served lovely food. Missed the restaurant for dinner as the menu wasn't child friendly (well not for my children anyway).

Our hotel has responded to the review
Our hotel has responded to the review

Dear MichelleP, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Lorna Couples - 10/04/2018
« Great »

Friendly desk staff, comfortable bed, clean room, great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna, We very much appreciate your comments regarding your stay at the Mercure Perth. Thank you for sharing this feedback with us. We are all happy to hear you enjoyed your stay. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Roar21 Business - 10/04/2018
« Central Location & Friendly Staff »

Comfortable & centrally located. Staff were customer focussed & responsive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roar21, We very much appreciate your comments regarding your stay at the Mercure Perth. It is an absulte pleasure to recieve positive comments about our team. I will share this with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Joshua Solo - 10/04/2018
« Great hotel »

This is a great hotel to stay in while visiting perth, the rooms are very spacious and modern The breakfast was also very good with a good selection of foods to eat All the staff I encountered were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua, Thank you for sharing your experience with us. It is an absolute pleasure to hear such positive comments. I will share your feedback with our team as I know this will be an encouragement to them all. Thank you again, and we hope to welcome you back on your next visit to Perth. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Carol Families - 09/04/2018

Very friendly staff who were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank you for your positive comments about our team and the service at Mercure Perth. We value this feedback and hope to welcome you back in the near future for another exceptional stay. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Chief E. Business - 09/04/2018
« Chief »

Staff guest service relationship was highly welcomed. I enjoyed your breaky the most

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chief Eddyson, Thank you for your comments regarding your stay at the Mercure Perth. We are so pleased you enjoyed the welcome and the service from the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Mr &. M. E. S. Couples - 09/04/2018
« Good »

Good. Comfortable. Helpful Staff. Lacking in daily complimentary bottled water. Also no toothbrush provided in the room. However, only when asked, chambermaids were kind to give. Overall stay was a pleasant one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR & MRS E S., We very much appreciate your comments regarding your stay at the Mercure Perth. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Sydney-sider Business - 08/04/2018
« Great service response after a mistake, great location. »

I arrived early and a room wasn't yet available, but the team were friendly, checked my bag and called a cab for my meeting. I arrived back around 5pm and received a room key for level 4, went up to the room and noticed a "do not disturb" sign on the handle. I thought housekeeping possibly left it there, so knocked, and test the key in the door. But there was someone in there who wasn't pleased I had gained entry! Quite in shock, I went back down to reception and let them know what happened. The team's response was to upgrade my room, give me 2 complimentary drinks vouchers (I needed them!) and apologize profusely. It was a system error, and not entirely their mistake, but how they responded was excellent. The hotel itself is in a great location. The bathroom (even in the upgraded room) needs updating - I had to do back bends to wash my hair due to the height of the shower head), but overall clean and has good amenities. Would stay there again, but on balance not any better value than the ibis down the road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sydney-Sider, We very much appreciate your comments regarding your stay at the Mercure Perth. Our sincere apologies for the mistake that occurred with your room. It is a pleasure to hear the team were able to rectify the situation. We appreciate this feedback as we continue to strive to provide an exceptional experience. Thank you and we hope to welcome you back in the future. Sincerely, Alyce Ventris Front Office Manager

AccorHotels certified review
Jie L. Friends - 07/04/2018

good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear jie liu, We very much appreciate your feedback regarding your stay at the Mercure Perth.Thank you , and we hope your next visit will be as pleasant as the previous one. Sincerely, Alyce Ventris Front Office Manager

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