Hotel - Mercure Perth
Mercure Hotel Mercure Hotel

Mercure Perth

4.0/5 2,023 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 134.00 AUD Non member rate
From 134.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommodation options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

  • 239 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,635 reviews

Our guest reviews for Mercure Perth

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,023 reviews
Morgan Business - 14/08/2018 AccorHotels certified review
« comfortable »

comfortable, clean, good food and great space. bathroom door did not lock or close properly neither did the shower door. (room 330) overall happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morgan, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Darko Business - 14/08/2018 AccorHotels certified review
« Awesome hospitality »

Absolutely awesome hospitality especially Stefan who was at front desk great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darko, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Bradley Families - 14/08/2018 AccorHotels certified review

I expected a better quality bathroom since it is a 4 star hotel, and I booked a superior room. I was very surprised to find an old shower with a curtain, old toilet that used heaps of water and required multiple flushes to clear and old fittings. Was disappointed by this, and won’t be going back there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AMay ACharya Operations Manager

Michael B. Couples - 14/08/2018 AccorHotels certified review
« Ok »

Upgraded from room 233 to 933 no difference other than the upgrade had a coffee machine which we didn't use and the shower leaked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Michael Business - 13/08/2018 AccorHotels certified review
« My prefered place to stay in Perth »

When travelling to Perth I almost always chose to stay at the Mercure due to its convenient location, well priced rooms and friendly staff

Mark G. Business - 13/08/2018 AccorHotels certified review
« Worst hotel I've stayed at, ever. »

Extremely outdated and dirty. In desperate need of an update/ refurbishment. Shower curtain in the bathroom with a barcode sticker on the top of the shower rail. Like going back in time to 1990.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Janet M. Solo - 13/08/2018 AccorHotels certified review
« Relaxed and comfortable »

Friendly and helpful staff. Hotel access after hours very easy. Great location in the city. Area to improve....the restaurant had air con on and was very cold and uncomfortable. By the time I got to my table the hot food was luke warm and had gone cold before I had finished eating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I will share your comments with our team. I will follow up the issue with the temperature with our team. Thank you again for sharing your experience. Sincerely, Matt Juniper, Operations Manager

Chris R. Business - 13/08/2018 AccorHotels certified review
« Overall is was fine. Bed was good, clean room and facilities. »

Very good. All staff were positive and approachable, great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

V Couples - 13/08/2018 AccorHotels certified review
« Stay was overrated for the price »

Room was spacious but empy; not clean thoroughly (found 2 dried blueberries and crumbs in a corner); bathroom outdated

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will follow up the issue you mentioned with our housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper, Operations Manager

Raul G. Business - 13/08/2018 AccorHotels certified review
« Comfortable room, friendly helpful staff, very outdated bathroom. »

Other than the very dated bathroom the rest of the room was modern and comfortable. Enjoyed having the complementary pod coffee. Just not very impressed with the bathrooms still sporting the 1980's bathroom décor and fittings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, Operations Manager

C. W. Couples - 13/08/2018 AccorHotels certified review
« All good »

Not a problem all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear w., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Esme Business - 13/08/2018 AccorHotels certified review
« good food, lovely staff, musty smelling room, terrible parking / confussing valet »

great staff, very helpful, particularly on check in and explaining the valet parking scenario, and also on checkout they were great. Breakfast was fantastic.and wait staff were lovely. On first arrival it was very unclear as to where to park to get valet parking (area out the front was full of cars - car was even parked with hazard lights in the middle of the street). Room also smelt quite musty (windows had been left open in an attempt to clear this smell - I stayed for 2 nights and by the second night it had started to smell better).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esme, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Can I suggest you book through www.accorhotels.com next time you stay with us. This will ensure you receive Le Club benefits and points for your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, Operations Manager

Imtiaz Business - 12/08/2018 AccorHotels certified review
« Attentive service at Mecure Perth »

We stayed here for 18 days and the check-in team allocated a room on the top floor in the East wing facing Hay street making the stay much more pleasant. The room was spacious, the bed comfortable with crisp linen with pillow menu. The laundry room was a huge bonus. Thanks to housekeeping and in particular Domingas for outstanding and friendly service. We are due back in Perth later this month and will stay again at Mecure Perth. Access to the business hub is a 5 minute walk or take the free Perth bus into the city and bus 935 to Kings Park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imtiaz, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Can I suggest you book through www.accorhotels.com next time you stay with us. This will ensure you receive Le Club benefits and points for your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, Operations Manager

Shane Business - 12/08/2018 AccorHotels certified review
« Very happy »

As usual - very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, Thank you for your comments, we are happy you enjoyed your stay with us again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, Operations Manager

George M. Couples - 12/08/2018 AccorHotels certified review
« Great place to stay. »

From check in to check every thing was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for your comments, we are glad you enjoyed your stay with us and would also recommend us as a hotel to stay in. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, Operations Manager

Anonymous Couples - 12/08/2018 AccorHotels certified review

oom upgrade was initially appreciated until realised airconditioner not working so it was freezing. Reported it three times, got an extra blanket on the Sunday night

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, Operations Manager

Peter .. Couples - 12/08/2018 AccorHotels certified review
« excellent »

the location near the Red cat and also just a short stroll to the city centre are perfect the Woolworths supermarket is less than 5 minutes away in the mall. the breakfast choices are plentiful and well presented. the customer service was unbeatable. the room was large and well serviced. the dinner at the Mercure was exceptional and very reasonably priced Mercure Perth is the place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, Operations Manager

Anonymous Business - 12/08/2018 AccorHotels certified review

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, Operations Manager

Austin Families - 12/08/2018 AccorHotels certified review
« Disappointing that other guests ruined our stay. »

We have stayed at the Mercure Perth on multiple occassions & have always been very pleased with the facilities, service and staff. However on this occasion, we had problems with the guests staying next door to us. The noise level of the party with Chinese guests next door was very loud. (We could hear the Chinese voices & language) There was banging against the walls, and plenty of loud talking and laughing. (It sounded like there were at least 20 people in that room). We were unable to fall asleep due to the noise level. We finally called the front desk to complain after 1:00 AM. They sent a staff member to address the neighbors. We could hear the knocking, but the Chinese guests apparently could not, as they kept the party going. Then after (presumably) being warned by the staff, the noise level barely dropped and the party continued! It seemed that those guests didn't care that hotel staff were telling them to keep the volume down. Our family had to rise at 3:45AM to catch an early morning flight out of Perth. Because of this party next door, my wife & I had @ 2 hrs sleep for the next full day of flights with a 4 y/o and a 1 y/o toddler. You can imagine how we felt after our earnest efforts to get an early night of sleep failed because of the party next door. We do acknowledge that this was not because of the hotel or staff, however this significantly affected our stay in a negative manner. On a smaller note, we had requested a baby cot when we booked the room (based on our previous bookings). We were told at check-in that the cot was not in the room, but the staff would bring it by shortly. The cot was forgotten & not made available until later in the afternoon, after I had to call the front desk again to ask for it. It was then rushed to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Austin, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I am sorry to hear about the noise you experienced during your stay, and that our staff were unable to sort this out on the night for you. You mentioned that you stay with us regularly. Let me know directly when you are back in Perth and I will arrange a complimentary night with breakfast for you. ma… Thank you again for sharing your experience. Sincerely, Matt Juniper, Operations Manager

Dossie Couples - 12/08/2018 AccorHotels certified review
« A good experience from the moment we arrived, which continued for the four days that we stayed. »

On arrival we were greeted by capable staff at the reservation desk. The check in process was both efficient and friendly. Our room was exactly as I was expecting from the photos on the website. I had chosen a room that included a lounge and kitchenette. Not because we wanted to reheat food but simply because we wanted more space than a standard room. Sadly this room option did not have a view of the Swan River, which I was disappointed about. (there were glimpses between high rise buildings!) Each day the room was serviced to a very good standard, with the exception of the tea and coffee neither the tea or coffee were correctly topped up on any day that we stayed. Our breakfast was included in the tariff and this included a fully cooked breakfast. We were pleased with the overall variety of foods being offered within the buffet. I felt that every taste was being considered and that customers from all over the world would be happy with the breakfast selections. It was also pleasing that a commercial espresso machine was available and the breakfast staff were more than happy to prepare coffee and bring it to you. We only ate in the main restaurant on one night of our stay. The menu had a good variety and the prices were reasonable. We were both happy with our selections. We had a drink at the bar and although it was really in the main foyer it had been cleverly partitioned giving the idea of a seperate space. The bar staff were welcoming and friendly, I felt the prices were a little on the high side of reasonable. Overall we were pleased with the Mercure Perth and would be more than happy to stay again and to recommend this hotel to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dossie, Thank you for your very detailed feedback, we appreciate it very much. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 134.00 AUD Non member rate
From 134.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates