Hotel - Mercure Perth
Mercure Hotel Mercure Hotel

Mercure Perth

4.0/5 2,035 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommodation options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

  • 239 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,823 reviews

Our guest reviews for Mercure Perth

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,035 reviews
Jane Families - 16/09/2018 AccorHotels certified review
« Nice stay but service was just satisfactory »

We stayed at this hotel many times over many years. This is our home away from home for our huge family. Unfortunately, there is quite a huge turn over of staff at the moment and we don’t feel like a valued customer. An example of this was our whole family were down for my sitsters birth of her first baby. I had to leave the hotel with my young kids and husband in the room in a rush as her baby stopped breathing. I asked for an extended checkout and the front desk staff said no. After asking to speak to a manager he said it was no worries and extended it to 1pm which was plenty. Normally this would never be a problem as they know how far we travel. It’s the little things like someone helping with your luggage when you are on your own with the kids. Offering you a welcome drink with your Accor card. Giving you a cot for the baby and not over charging on all these elements. Sometimes it would be nice if new staff knew you were a regular client. We normal brag about this hotel and how well we are looked after here but this time I didn’t feel like this was the case. However, the dinner and breakfast staff we knew and they were just so delightful.

Bec Families - 16/09/2018 AccorHotels certified review
« Staff were fabulous! »

The staff were great, room was satisfactory. I was disappointed that I wasn’t told about there being no wheelchair access to the pool area - limited us to staying in our room.

John Families - 16/09/2018 AccorHotels certified review
« Probably Best Value Stay Ever »

While only a short overnight stopover came away feeling great about every part of our stay. From check in to check out found the staff particularly helpful.

Great H. S. Couples - 16/09/2018 AccorHotels certified review
« Great position »

Excellent hotel in a great location , easy walk to all over town, quiet. Lovely room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

S M. Couples - 15/09/2018 AccorHotels certified review
« We had a mixed experience. »

Location was very good. Sanitary fittings in the bathroom were in poor working condition and carpets throughout looked run down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharda, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Anonymous Business - 15/09/2018 AccorHotels certified review
« Good breakfast, room just OK »

Room was clean, bed and pillows were comfortable, no view, little natural light, gym bikes need servicing, bathroom cleaned each day but shampoo not replaced, complimentary newspapers appreciated, very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Laurie Friends - 15/09/2018 AccorHotels certified review
« Lauried66 »

As always staying at this hotel is convenient. Hospitality is awesome. And the staff very helpful

Family - 15/09/2018 TripAdvisor review
« Best Value Stay »

From check in to check out was made to feel most welcome. Based on this experience would definitely stay at this hotel again. The clerk at check in went out of his way to meet our needs - five adults and two small children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your feedback. I am very glad to know that you have enjoyed your stay with us found our team to be friendly and helpful. I will definitely pass on your feedback to the respective front office team member. Thank you once again for your feedback and we hope to see you again on your next visit to Perth. Many thanks Amay Acharya

Richard Solo - 14/09/2018 AccorHotels certified review
« Nice - But ordinary »

Ive stayed here many times, really depends on what room you get, the bathrooms are really old and in need a full refit. The rooms vary, some big some small. Overall, average in my opinion. Location is pretty good, parking is a big problem, so don't bring a car. Im an Accor Plus member, didn't get a room upgrade, so disappointed about that, claimed they were fully booked, which I doubt. Breakfast very average, plenty of cafes nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regards to the room upgrade , we were fully booked and hence we were not able to offer you the upgraded room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Erwin B. Couples - 14/09/2018 AccorHotels certified review
« Good, very central »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erwin, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Robyn L. Couples - 14/09/2018 AccorHotels certified review
« Good but unhappy about the daily valet charge which we weren’t told about before our arrival. »

We were happy with the hotel experience but as mentioned above we did not know about the daily valet charge which added to our expense staying at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

William M. Business - 14/09/2018 AccorHotels certified review

Good, Very accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear William , We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« seamless »

Excellent. Everything worked, the room was clean and the staff friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Mengfai Y. Business - 14/09/2018 AccorHotels certified review

Service is slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meng Fai, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Anastasia Families - 13/09/2018 AccorHotels certified review
« Good stay for a few days »

Good stay, friendly staff, great location. Easy to check in/out. Bed very uncomfortable/hard on body, air con didn’t work, water was only warm last few days not hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Tracey M. Families - 13/09/2018 AccorHotels certified review
« Brilliant! »

Our stay recently at The Mecure Hotel, Perth WA was 'above and beyond' our expectations. Friendly helpful Staff. Great Amenities. Comfortable rooms with excellent fixtures. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Anonymous Business - 13/09/2018 AccorHotels certified review

Nice people and average hotel for age needs a update

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Paul C. Solo - 12/09/2018 AccorHotels certified review

Room was good, spacious with Queen Bed. A dusting rag was left on bench near kettle by room cleaning staff on my final day. You could put out more tea and sugar, not everyone wants green tea provided in rooms. It's a niche market product. Breakfast service in restaurant was ordinary. Arrived for breakfast one day at 7.15am and cutlery was not on all tables despite serving commencing at 6.30am. I overheard a woman guest state that no spoons were out for cereal. Staff at breakfast not all that friendly. Staff at Novotel Langley breakfast in July were exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul , Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

Andrew M. Couples - 12/09/2018 AccorHotels certified review
« Helpful staff & convenient location. »

The staff helped with the room booking & dealing with our Accor gift cards. They were also good with advise on where to go for sightseeing nearby. Liked the happy hour but unfortunately couldn’t particate. The room was satisfactory, however the bathroom, whilst adequate, was a bit small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Operations Manager

Tim Business - 12/09/2018 AccorHotels certified review
« Adequate »

Staff were friendly and helpful at check in and in general. We had paid for breakfast each day when booking, but when we presented to the restaurant for breakfast each morning there was no record of us pre-paying for breakfast. We were told that 'sometimes the different departments didn't communicate' by breakfast staff and asked to sign. Not a major issue, but after arriving home, we received an invoice for breakfast that ranged for $89 one morning to $48 another morning and had to call to sort this out, a waste of time and a very unprofessional look for the hotel. The bar fridge in my room was not fully stocked upon my arrival. This was not evident until after checking on the second day and noticing additional items in the fridge. We were also charged for these items and had to query this charge as well by phone. We were not charged the amount, but again this was a waste of time. This should have been caught at check out. The room was a good size and pleasant, however house services left something to be desired. Dirty cups were not removed and replaced on two occasions. Overall the stay was 'functional' - it served a purpose but sadly there was nothing to recommend it to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Operations Manager

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