Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,080 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,481 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,080 reviews
Anonymous Business - 14/03/2019 AccorHotels certified review
« Very impressed with the new room »

Very good

Anonymous Business - 14/03/2019 AccorHotels certified review
« Excellent »

All staff were very customer focus. They were absolutely wonderful from the girls at reception to the staff who cleaned our rooms.

Tanya M. Business - 14/03/2019 AccorHotels certified review
« The room that l been in was a room that was joined, which l was not happy about »

My experience was not good due to the joining that l had, which l think was not safe for me

Michelle M. Business - 14/03/2019 AccorHotels certified review
« A very good experience »

Check in easy and quick, room service excellent, check out easy and quick

Jan C. Couples - 14/03/2019 AccorHotels certified review
« Great place to stay. Had everything we needed »

Lovely. Wonderful staff.

Michael K. Business - 14/03/2019 AccorHotels certified review
« the staff were excellent »

very efficient as I was working on site

C Couples - 13/03/2019 AccorHotels certified review
« Friendly staff and clean rooms. Will stay again. »

My only issue was that the bathroom/toilet light could only be turned on with the bedroom light. During the night to use the toilet, it was either in the dark or with all the lights on. Apart from that minor inconvenience, everything was great.

Anonymous Business - 13/03/2019 AccorHotels certified review
« Staff were always smiling and most helpful. Room was always clean. »

Experience was great except when checking out I was embarrassed and annoyed for the following reason: I had confirmation from Lido I was checked in from 1/3/19 to 11/3/19. When I was checking out I was advised by the male person behind the desk I checked in on 26/2/18 and should have checked out 3 days earlier. I was owing 3 days accommodation and charges for the mini bar. I went on to tell him I have the booking from Lido and attempted to show him, but his comment was I will print it out. I told him I was not paying any money. The booking from Lido was from 1/3/19 to 11/3/19 and stated no mini bar in the room. I have advised Head office of the stuff up in case there is any charges to Lido. I was in room 157. Lido does the Government bookings

Amanda Couples - 13/03/2019 AccorHotels certified review
« Great Place »

Great set out. Great atmosphere. Really liked the setup with the bar & pool. Really relaxing. Food was great. Best buffet breakfast Ive had.

Ash Business - 13/03/2019 AccorHotels certified review
« Rooms are acceptable for the price. Nice facilities. »

Meals seemed over priced for what they were.

Robert B. Business - 13/03/2019 AccorHotels certified review
« Its been many years! »

I have not stayed for many years due to change of work location but was great to return and see the great upgrades that have taken place. I look forward to staying again over the coming weeks.

Trish C. Solo - 12/03/2019 AccorHotels certified review

From checking in late and being escorted to my room. Not knowing if I was staying another night and being told don't worry we will accommodate you if needed. Nothing was a problem for the staff. Very Professional Very Friendly, Welcoming and Caring Will be back next time we are in Townsville

Konstantin Solo - 12/03/2019 AccorHotels certified review
« nice place to stay »

reasonably good stay with some minor inconveniences

Mel Families - 12/03/2019 AccorHotels certified review
« A relaxing and comfortable stay. »

I really enjoy staying here. The rooms are comfortable, clean and spacious enough for the whole family. I love the big bathroom! I enjoy the relaxing atmosphere created at this motel. It is so nice to chill out in the massive pool with the kids then sit on the deck and have a cool drink. The breakfast is always a treat and the room service meals on this stay were exceptional. I feel at home at this motel and will stay here again because it accommodates the whole family. We all have a good time here.

Anonymous Solo - 12/03/2019 AccorHotels certified review
« It’s a awesome place to say! Great staff! »

Everyone is so friendly and will do their best to make your stay a great one

Michael Business - 11/03/2019 AccorHotels certified review
« Great service,clean room. »

Great, 24hr check out.

Geoff C. Business - 11/03/2019 AccorHotels certified review
« Excellent Thank you »

Peaceful and quiet just what was needed after work.

Mark B. Business - 11/03/2019 AccorHotels certified review
« Outstanding service from all front end and resturant staff »

Working required us staying at hotel. Staff nothing short of professional and efficient, bent over backwards for usall.

Anonymous Business - 11/03/2019 AccorHotels certified review
« Average. »

The room I was staying felt dirty, looked dirty and very outdated.

Bronya Business - 11/03/2019 AccorHotels certified review
« Professional, everything neet and tidy, great staff. »

The upgrade was a great surprise, food fantastic,staff were great and rooms extremely neet and tidy, that is a big one for me. Please reasure the cleaning staff especially that they have done an excellent job as it only takes one dirty room to ruin an experiance. Also the 24hr reception is great as I have to check out early usually. Thanks for a great stay Mercure.

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