Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

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4.0/5 965 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,367 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 965 reviews
AccorHotels certified review
Vicki J. Business - 17/02/2018

Room was great and staff friendly

AccorHotels certified review
Michele R. Couples - 17/02/2018
« Stress free. »

Everyone was very friendly and helpful. Even though there were two weddings taking place it didn’t effect our stay at all. This was the first night that my husband and I had been able to be alone for almost a decade, due to having a special needs child. We were so relaxed, looking out at our beautiful view that we decided to have room service instead of going to the restaurant. It was delivered in a timely manner and was delicious! The bed was amazing and we had everything we required in the room. We did venture down to the restaurant for breakfast, which was also very nice. As always it is ultimately the staff that determine how comfortable a stay is in any hotel. We only encountered professional, friendly and helpful staff. We have both worked for Sheraton in the past so have a complete understanding of quality service. This property hit the nail on the head, so thank you.

AccorHotels certified review
John M. Business - 17/02/2018
« John M. - Sales (QLD & PNG) »

As usual my stay with Steve Wellsteed and his people is always a pleasure with very good service, very friendly staff and great food.

AccorHotels certified review
Amanda Friends - 16/02/2018
« We enjoyed our stay. »

The only thing I found wrong woth our stay was the self in the shower was in the wrong place. I couldn't lean right in under the shower.

AccorHotels certified review
Craig O. Business - 16/02/2018
« The staff, meals and facilities were excellent. »

From check in to checkout I could not have asked for a better experience.

AccorHotels certified review
Gary L. Business - 16/02/2018
« not quite home away from home »

It was ok. Certainly priced a little on the high side for what it is. Have stayed in better rooms for a lot less, some of the cheaper "budget" motels have rooms easily as good as what I stayed in. For late comers who are tired someone to show/walk you to your room would be a great idea rather than a 5 min explanation and map - nothing worse for wary travelers. Some of the pavement/pedestrian areas need maintenance, came across several trip hazards in my short time there

AccorHotels certified review
John T. Business - 16/02/2018
« Very pleasant - met expectations »

Very pleasant - met expectations

AccorHotels certified review
Greg Families - 16/02/2018
« A great location, brilliant facility and professional staff. »

The food in the restaurant was first class. The room was well maintained and especially clean. The area was quiet and relaxing. A very enjoyable holiday.

AccorHotels certified review
F L. Business - 15/02/2018
« very happy with service »

happy thank you

AccorHotels certified review
Barbara K. Business - 15/02/2018
« Could not fault it, a great stay! »

Staff are exceptional. Room was clean and accommodating , and with a focus on little things that make it better than most, pleasant accommodation. Restaurant staff are welcoming and food is great. Of course I will return.

AccorHotels certified review
Wendy F. Couples - 15/02/2018
« mrs wendy f. »

first room offered had holes in the curtains and stained carpet it was so dinghy we were leaving until reception found a decent room for us, but when going for a shower i noticed a big possum staring at me from the roof, last time we had a lovely room over looking the lake, this room was in garden area where stray kittens were seen when going to our room.

AccorHotels certified review
Ray F. Business - 14/02/2018
« Major - Australia Army »

great staff, specially Fiona!

AccorHotels certified review
Anonymous Couples - 14/02/2018
« Mrs »

Very helpful and a nice stay

AccorHotels certified review
John P. Business - 14/02/2018
« The food, staff and ambience was fantastic. »

A lovely hotel and resort. I was there for a conference and although the AV appeared slow at times the whole experience was tremendous. A couple of little things - why do the housemaids replace the bottled water each day when it was only partially used? - a sealed container of Jam Drops I purchased from the nearby shopping centre disappeared from my room. The gardens, pool and surrounds are lovely. The restaurant staff were a delight to deal with.

AccorHotels certified review
John G. Families - 14/02/2018
« More than satisfactory »

Other than the room was smaller than anticipated, we were more than satisfied with the service, all staff being very friendly and efficient. The restaurant was top class, excellent breakfast and meals could hardly be bettered.

AccorHotels certified review
David K. Business - 14/02/2018
« Excellent swift check in & check-out process with friendly pro-active staff at reception. »

I was attending a weekend conference at the Mercure Townsville, and attendees were well catered throughout our short stay. The restaurant provided a tasty evening meal, albeit from a relatively restricted menu. The breakfast offerings were extensive and well patronised.

AccorHotels certified review
Mrs F. Business - 14/02/2018
« Very welcoming »

Was a lovely stay , food was good , service was great.

AccorHotels certified review
Bob F. Families - 13/02/2018
« Another great stay at Mercure Townsville »

Excellent. Great room, good food and wine, and the complimentary drinks went down very well

AccorHotels certified review
Li-yun Y. Friends - 13/02/2018
« Wonderful service which made for a great wedding! »

Clean rooms, nice staff, good location. Some aspects could be better, like thw food offered and the decor of hotel is a little old in some areas like the doors, hallways...etc.

AccorHotels certified review
Mary Families - 13/02/2018
« Nice stay - but better accessibility still required »

I enjoyed my stay at the Mercure. The room was as described and met my needs well. However, I needed an accessible room and, while the room met my needs, the pathway from the main part of the reception / pool bar area down to my assigned room was paved and the paving was quite uneven in a number of areas.

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