Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,055 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,049 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,055 reviews
Couples - 13/12/2018 TripAdvisor review
« Best Pool in Townsville »

Accommodation is modest, but the pool and the grounds (including wildlife) make it a relaxing place to stay. We have stayed here previously, and it looks like it could use some money spent to bring it back to it's former glory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel once again. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are slowly making refurbishments around the property and the restaurant deck has been our recent one. We will continue to do so around the property and I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

Kim Business - 11/12/2018 AccorHotels certified review
« Reasonable happy with our stay »

Lucky I rang on Thursday to extend our stay from one night to two, as the date of my original booking had been changed. Due to the air con not being cold enough I rated our stay at 7

Rob Business - 11/12/2018 AccorHotels certified review
« Very nice »

Was very nice thank you. Meals were good and service was ok

Kim S. Business - 11/12/2018 AccorHotels certified review
« Friendly and Efficient »

I was well looked after by your wonderful staff. The location was a little out of town but the facilities and feel of the resort is very pleasant

Elena K. Business - 11/12/2018 AccorHotels certified review
« From the moment of our arrival I found your staff polite, friendly and helpful. They coudn't do enought to assist me and my grandson. »

Great. The room was comfortable and had all we needed. The service was great. The facilities adequate for our needs Office staff were very accommodating in any requests I had. The restaurant was great as was the room service.

Michael H. Couples - 11/12/2018 AccorHotels certified review
« Our experience this time was very average. »

We had no mini bar in our particular room and no milk. We had to ask the cleaner who was nearby for some milk for coffee. The room itself was nice and clean and cool but we were there for a function and the food provided was below standard compared to other years attending the Glencore Christmas Party. I experienced a night of vomiting and uneasiness due to the food that was available.

Beth M. Couples - 11/12/2018 AccorHotels certified review
« Pretty good! »

Fine! Close to our party, staff were welcoming, bar and pool area very relaxing! Only problems were air conditioner noisy and some machine (air con box?) made it sound like exhaust fan going all night! Wish we could have parked near our room - not sure if the parking lot had security cameras- this would have been good to let visitors know!

Dianne G. Families - 10/12/2018 AccorHotels certified review

We stayed there as our niece had her reception at your hotel

Charles S. Couples - 10/12/2018 AccorHotels certified review
« Relaxing. »

Completely satisfied with the facilities

Jane Business - 10/12/2018 AccorHotels certified review
« Great staff, great food, rooms need renovating. »

Love the restaurant and the staff at this place, but rooms need a makeover. Beds are hard, lights aren't great, bathrooms are difficult to navigate.

Julie W. Families - 10/12/2018 AccorHotels certified review
« very enjoyable »

food was quick and delicious, check in and check out prompt

Dane Business - 10/12/2018 AccorHotels certified review
« Great service »

Great personal touch with the greeting in the room to make you feel appreciated

Gabriel Business - 09/12/2018 AccorHotels certified review
« smooth, friendly »


Lance D. Solo - 09/12/2018 AccorHotels certified review

The rooms were in need of refurbishment the carpets stained and I saw cobwebs under the desk in my room, my bed had a big dip in it so needed replacement. The pool was clean but needs a cover as the water was as warm as a hot bath. Bar staff were mostly friendly and the breakfast good.

Kelly Couples - 09/12/2018 AccorHotels certified review
« Satisfactory stay »

Hotel service was great. Our room was clean on arrival however when returning to the room at night it was full of mozzies and a large cockaroach was on the bed head. Pool area was great!

Very T. Families - 09/12/2018 AccorHotels certified review
« Could be better. »

Room okay, but noise from wooden flooring outside and the loudest showers detracted from my visit. I mean that shower in adjacent room woke me at 11:30. Walking through middle of restraunt outdoor dining to get to room would not be pleasureable for diners. Reception staff excellent. BTW - Accor website is not intuitive and I did not find it functioal. Clicking on things seems to be a trip to a random country & currency changes randomly. App is much better, but still does the same at times,

Anonymous Business - 08/12/2018 AccorHotels certified review
« Good »

Overall okay

Narelle D. J. Solo - 08/12/2018 AccorHotels certified review
« Famtastic service & rooms »

We had wonderful friendly prompt service & food at reception & eestaurant. They all really need to be congratulated. As well as the cleaners for wonderful state of my room! I’d prefer not to have 2 singles together to make a King Bed and go with a comfy Queen Bed but otherwise 9/10 for wonderful comfy friendly pleasurable experience & would recommend to others. Thank you! : )

Doug G. Business - 07/12/2018 AccorHotels certified review
« It was good »

Very comfortable good food and good staff

Jill Business - 07/12/2018 AccorHotels certified review
« Satisfactory if we weren’t Accor members »

As stated above As Accor members we thought we might at least get a complimentary bottle of water. We got absolutely nothing. Apparently it was because we asked for a ground floor. That reason is because my husband has a disability & found carry his case up the stairs last time quite difficult. They could still have given us A welcome drink or as I said a bottle of water, If we were not members then not a problem. We will not be renewing our membership.

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