Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,001 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 6,290 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,001 reviews
Michael T. Couples - 16/07/2018 AccorHotels certified review
« Always a pleasure to stay at the Mercure Townsville. »

We've never had a bad experience at the Mercure Townsville. The staff are always friendly and obliging.

Anonymous Friends - 16/07/2018 AccorHotels certified review
« Great »

Great

Mark K. Business - 16/07/2018 AccorHotels certified review
« Another good trip »

As good as usual, plus met the new GM. Janine was very helpful in booking my room when the website created difficulties, Fiona and Faith are always helpful.

Victor Couples - 16/07/2018 AccorHotels certified review
« Very Welcoming »

All staff were very welcoming

Anonymous Business - 16/07/2018 AccorHotels certified review
« Great helpful staff. »

Great property and staff. Only disappointing bit was I was told on the phone by a Mercure Receptionist that I would be upgraded and provided with complimentary breakfast each day. When I arrived at the hotel, I assumed this to be the case, and then was charged for breakfast the whole week. I didn't make a fuss, however next time I'll get that in writing. There was also mini-bar purchases applied to my bill. I didn't touch the mini-bar, so have no idea why this was the case. The front desk staff removed the charges when I pointed them out. Otherwise I enjoyed my visit.

Geoff F. Business - 16/07/2018 AccorHotels certified review
« Great only place to stay when in Townsville »

Excellent

Katy Couples - 16/07/2018 AccorHotels certified review
« staff were great, accomodation not so good »

This was our second stay with Mercure this year. The first was great in all aspects from value for money to the great staff and room. This is the reason we decided to stay again on the recent trip to Townsville for the V8s. We were very disappointed with the below average room that we were given. And to pay top dollar for this room was an insult to injury. The staff were very good. They are an asset to your company.

Judy Couples - 16/07/2018 AccorHotels certified review
« The Bed was rock hard couldn't sleep. »

Bed too hard, but staff was lovely.

B P. Business - 15/07/2018 AccorHotels certified review
« Great stay »

Very good. No complaints. Staff are fantastic

Anonymous Families - 15/07/2018 AccorHotels certified review
« Lovely surrounds. »

The environment is lovely. The staff were friendly. My children were in love with the friendly possum. Why are guests paying to use the laundry?

Anonymous Friends - 15/07/2018 AccorHotels certified review

We spent the weekend at the Mercure whilst our rugby league team attended the Gordon Tallis cup. The staff and accommodation were excellent and the team enjoyed their stay

P.h. Business - 15/07/2018 AccorHotels certified review
« Will look for an alternative. »

Poor quality restaurant food, noisy room location.

Merv S. Solo - 14/07/2018 AccorHotels certified review
« Great stay enjoyed it immensly. »

Everything was good. Comfortable bed, room was clean, breakfast was sumptuous and satisfying and I slept well. All adds up to a good time. Staff were friendly, courteous and obliging and the early check-in was a special touch,,,thank you

Anonymous Families - 13/07/2018 AccorHotels certified review
« Satisfied »

Arrived late at night. Service ok. Room smelt of mould. Daughter thought sheets on her single bed not clean. Buffet breakfast very good for value and range.

Anne C. Business - 13/07/2018 AccorHotels certified review
« A Great Place To Stop Over »

I like staying at the Mecure Townsville, a little tricky to get into off the main highway and the GPS always plays tricks with me on this one. But overall a good place to stop over. The room was nice and spacious, and comfortable.

Roslynn B. Families - 13/07/2018 AccorHotels certified review
« Quite good »

Room was great. Four was fabulous. Staff wonderful. BUT...THERE WAS NO HOT WATER FOR MY NIGHT IR MIRNING SHOWER!!

Jackue Families - 12/07/2018 AccorHotels certified review
« Average »

Requested a bath in room but told couldn’t get room with bath, the supposedly ‘superior’ king room wasn’t king size at all and shower was not at all hot. However, the breakfast was excellent and bed was comfortable. But they better fix hot water system!

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Excellent service »

We had a wonderful experience in the restaurant. Great food and bar service

Jason S. Business - 12/07/2018 AccorHotels certified review
« No bad, rooms dtaed and beds hard »

The customer service was good. The restaurant and breakfast we OK. The roomdecor is a little dated. The shower head is not very good. The bed was very hard and the pillows were atrocious

Michael T. Business - 12/07/2018 AccorHotels certified review
« Very good »

The staff are always friendly and helpful rooms were clean and fresh

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