Hotel - Mercure Townsville
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Mercure Hotel

Mercure Townsville

166 Woolcock St 
4812  TOWNSVILLE
AUSTRALIA

876 reviews
TripAdvisor Rating Based on 876 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,976 reviews

Our guest reviews for Mercure Townsville

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 876 reviews
Certificate of excellence 2016
AccorHotels certified review
Anon Business - 25/06/2017
« Nice staff and hotel but ants in bathroom »

Peaceful with nice staff. Unfortunately this is the second stay where there have been an insect infestation in the bathroom.

TripAdvisor certified review
Family - 25/06/2017
« Our stay at Mercure Townsville »

My wife and I thoroughly enjoyed our stay as the service , room , and meals were as good as any other Accor place we have stayed at , even including the 5 star Accor hotels in the capital cities . When we registered we were welcomed in with a friendly smile and warm greeting and given a room with a beautiful view and helpful information. We have recommended Mercure Townsville to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback but especially to hear you thoroughly enjoyed staying with us. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we truly thank you for your loyalty. Sincerely, Nikola Murphy Front Office Manager

AccorHotels certified review
Grant H. Couples - 24/06/2017
« GMH »

Our stay with the Mercure was excellent,the room had a great view over the lake,the meals were of great value and staff could not been better.

AccorHotels certified review
Jodie Friends - 24/06/2017
« Successful »

Townsville Mecure was easy to find, with good service and well maintained facilities.

AccorHotels certified review
Sharyn E. Business - 24/06/2017
« Few hiccups but fixed quickly and politely »

Excellent. All staff ver polite and helpful

AccorHotels certified review
Stefan N. Business - 23/06/2017
« overnight stay in townsville »

a quick one night stay was a quick check in, easy room service, a good complimentary breakfast finished with an easy check out.

AccorHotels certified review
Woods's Couples - 23/06/2017
« I've stayed a few times now. »

I really like it here, everything is right there so you don't even have to leave. The price is very very reasonable, and the staff are terrific. I only have one gripe, and that is that the beds are far too firm. Like sleeping on 1/2 cm camp foam. They need a plush overlay or something.

AccorHotels certified review
Paula C. Business - 23/06/2017
« lovley staff  »

Clean and conftable room. However no hot water in the morning meaning I had to have a cold shower at 6am in the morning.

AccorHotels certified review
Overnighter Business - 23/06/2017
« Quick »

Overnight in and out

AccorHotels certified review
Topsy Couples - 23/06/2017
« A true resort style holiday. Lovely quiet room, luxury bathroom, and good restaurant. »

Very restful and enjoyable. Friendly service from all staff. Quiet room, and bathroom was recently renovated. Lovely pool facilities and poolside bar/restaurant. Free parking always a bonus.

AccorHotels certified review
Ernie S. Business - 23/06/2017
« Really enjoyed the personal touch especially staying for 30 days »

The staff on reception were great and remembered me from previous visits. The staff at the restaurant were always friendly and welcoming. The room were of a good standard and clean and tidy every day.

AccorHotels certified review
Alexia H. Solo - 22/06/2017

A positive and pleasant experience in every way.

AccorHotels certified review
Anonymous Business - 22/06/2017
« Quick/ efficient stay that fitted my schedule even though I booked at short notice. »

It was good - no worries at all

AccorHotels certified review
Joy Friends - 22/06/2017

Staff friendly and knowledgable

AccorHotels certified review
Coralie J. Families - 21/06/2017
« Lovely quiet location »

The rooms were nice and quiet surroundings. The staff were excellent - very helpful

AccorHotels certified review
Anonymous Couples - 21/06/2017
« great service and overhall look of the hotel »

great

AccorHotels certified review
Claire Business - 20/06/2017
« Conference convenience and comfort »

Our four nights spent here ticked the necessary boxes. My husband's conference venue was this hotel so it was an ideal situation. A rental car made it possible for me to explore further afield as the venue is not in the city although within walking distance to a mall. The in-house restaurant served inspired dishes on the three nights we ate there and we commend the chefs for their cooking and plating up skills.

AccorHotels certified review
Natalie E. Families - 20/06/2017
« Amazing  »

Would highly recommend Mercure Inn to everyone. Friendly obliging amazing staff made for an amazing stay

AccorHotels certified review
Luke D. N. Business - 20/06/2017
« Reasonable with some serious problems »

Conference, RDAQ . I had 2 cold showers!!!.Upper level .Room 282Totally unacceptable especially in cold weather!!!. Other times luke warm.Extremely poor quality wines at the conference dinner( $5 bottles) and the worst conference coffee ever. Lunches were good and breakfast was also and staff helpfull.Resort layout was good and good place for a conference

AccorHotels certified review
Claire Business - 20/06/2017

Friendly, helpful staff assisted with any requests.

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