Hotel - Mercure Townsville
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Townsville

166 Woolcock St 
4812  TOWNSVILLE
AUSTRALIA

908 reviews
TripAdvisor Rating Based on 908 reviews
See rates
Best price guarantee
From
From 119.00 AUD Non member rate
From 119.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,573 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 908 reviews
AccorHotels certified review
N/a Business - 17/09/2017

Room was well kept, only issue I have would be that the room I was staying in couldn’t get a strong enough wifi signal. My colleague was in the room next to me and I could successfully connect my phone and laptop to the internet while in his room, just not in my own. I mentioned this to the person manning the check in desk but I was told nothing could be done to help me. Room was 264 for reference.

AccorHotels certified review
Donna M. Business - 16/09/2017
« Excellent for what we wanted »

Great

AccorHotels certified review
Stephen T. Business - 15/09/2017
« Another great stay »

Great attention from all staff as usual on both nights stayed

AccorHotels certified review
Fred S. Business - 15/09/2017
« Great service and facility »

Great service and facility

AccorHotels certified review
Deb Friends - 15/09/2017
« Wonderful »

Good location, value for money and wonderful staff.

AccorHotels certified review
Roxann P. Families - 15/09/2017

The young Indigenous guy that service us was awesome! Best customer service & he explained everything. However, had to park very very long way from our room. Inconvenient. Noise of people walking outside the room. The door to the room was hard to shut - didn't feel safe.

AccorHotels certified review
Natasha D. Families - 15/09/2017
« enjoyable stay,but could do a few little things to make it better.. »

We enjoyed our stay,mother and daughter,on our first contact with staff we were a little taken back,i think they thought 3 of us were staying as my daughter that lives in Townsville was with us at the welcome desk.I had sent a message stating before arriving that it was mother and daughter staying together and the room had a king bed,we didn't even get two single beds.That wasn't an issue sleeping together but one would have thought we would get two beds. The room was made up everyday and was lovely and clean but one day the toilet paper didn't get replaced and it wasn't needed in the end but it should have been replaced. The breakfast wasn't hot and which after day one we ended up having cereal and toast as we don't enjoy warm food. Lunches on all days but the last were beautiful,the last day it was like it was a totally different chef and was nothing like the days before.The bar staff were lovely and friendly and made drinks which were of what would be expected on a resort,your pool is beautiful and the grounds are outstanding. I would come and stay again but wouldn't include the breakfast. This is my honest survey and thank you for the stay.

AccorHotels certified review
Myung P. Solo - 15/09/2017
« Most friendliest hotel I ever stayed ! »

The open layout of the hotel made me feel welcome and hospitable arrangement everywhere, Water, fruits and friendly staff persons.

AccorHotels certified review
Paul Business - 14/09/2017
« Good but not great »

The people are great but the facilities are starting to become dated.

AccorHotels certified review
John K. Solo - 14/09/2017
« Very relaxing and comfortable »

I had a great stay and was able to relax and unwind. The food was fantastic and the staff very professional and helpful.

AccorHotels certified review
Sharyn Business - 14/09/2017

I was facilitating a training course and found Linda and her team to be very efficient and friendly at all times.

AccorHotels certified review
Bid Families - 14/09/2017
« Bid »

Compact. Clean. Quiet. Friendly.

AccorHotels certified review
William A. Business - 14/09/2017
« Helpful staff »

Helpful staff at the front desk and in the restaurant. There was a problem with the seal in the sink of the bathroom which was leaking water. I had to keep the tap running while I shaved. Other than that everything was great.

AccorHotels certified review
Anonymous Couples - 13/09/2017

The hotel presented well on the website, staff were very friendly, room services such as cleaning were adequate. The room was spacious but could do with some more decor, tv was quite small and the quality of the picture was poor. The aircon didnt reach the correct temperature that was shown on the remote and felt like the aircon took a long time to make the room cool. The mirror in the bathroom was cracked. The lights in the room were all at a difference brightness

AccorHotels certified review
Craig W. Couples - 13/09/2017
« Late night check in »

Late night we arrived without a booking. Staff were fantastic. Only overnight but everything was as expected. We continue to return here for a reason. Great service and facilities

AccorHotels certified review
Simon Families - 13/09/2017
« Adequate »

Nothing special

AccorHotels certified review
Cheryl L. Solo - 13/09/2017
« Disappointed in my experience on the room but the outdoors was fine »

I wasn't happy with the noise I had to endure on Saturday night with the wedding. I know I was pre warned with a note on the bed but I didn't think it would be that bad I couldn't get to sleep after all of that till 2am. Don't you think you could have moved me feather away from the area besides that I enjoyed the outdoor facilities.Also there were bugs flying around the room constantly.

AccorHotels certified review
Jennifer Families - 11/09/2017
« All went smoothly »

We were in Townsville for a wedding and the hotel was very conveniently located for both the airport and venue.We needed an early check-in and the hotel was very obliging.The room was clean and comfortable with a nice view of the lake.

AccorHotels certified review
Peter C. Couples - 11/09/2017
« Good quality resort »

Excellent food and services.staff very good indeed. Place probably needs better signage for new clients.

AccorHotels certified review
Michelle Business - 11/09/2017
« Disappointed »

I have stayed at this hotel quite a few times and have always been happy. This time I was quite disappointed. Firstly the check in, despite being in the priority line as an Accor member I was not served first. That didn't really bother me but the person that served me appeared bored and I was made to feel like an inconvenience to him. If this was my first impression of the hotel I would have walked out right then. I have to say I have not had this experience previously and the check out was very good. I was also disappointed in the room servicing. The bathroom was not cleaned well during my stay. The sink, toilet and floor appeared not to have been wiped over. The tissues were empty and were not filled during my stay. I would normally receive better service than this and I expect more. I will stay again because I am an Accor member but if this is the service I receive next time it will be my last stay

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 119.00 AUD Non member rate
From 119.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 15 km Grand Mercure Apartments Magnetic Island
Grand Mercure Apartments Magnetic Island
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in TOWNSVILLE
See rates