Mercure Townsville 4 stars

TripAdvisor rating 4.0/5 1,098 reviews
Mercure Townsville
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+ 22 Services
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Room 1

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Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: ‌3
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Superior Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Superior Room 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Premium Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Deluxe Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: Lake side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Photo non contractuelle / Strictly non binding

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,946 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,098 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very nice

Customer review rating 4.3/5

Lyn B. Business - 10/06/2019 AccorHotels certified review

The restaurant menu is not catering for people who like home style cooking. There are no roasts of the day and the seafood selection was non extistent. The lunch menu was more appealing to me than the dinner menu. However still not a lot to choose from. The room service continental breakfast was horrible for example no real fruit juice, green apple and awful muffins, a very non healthy meal.

Customer review rating 4.3/5

Anonymous Families - 10/06/2019 AccorHotels certified review

Helpful, polite staff. En suite needed a toilet brush to maintain a clean toilet bowl between occupants. Very cheap to provide. Very annoying when absent!

Average

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels certified review

Your staff are awesome, food is very good. Room smelled of mould, I had a cold and i could smell it so it must be bad. Spiders nest in front top corner of room, this would indicate it's not been cleaned very well. I reported the mould on check out and was told it would be fixed.

Pleasant staff & relaxing environment

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels certified review

No issues, food was good & staff all very pleasant.

Average

Customer review rating 4.3/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

Service was good. The room was a bit disappointing, the door was hard to open and close and room was a bit musty. Otherwise the facility is alright. May want to fix the pothole on the entry out of the facility.

Good beds and good food

Customer review rating 4.3/5

Michael Business - 10/06/2019 AccorHotels certified review

It is always good. Food was great as usually, could have a little more vegetation meals. I'd like to stay on the ground floor in the same area or room would be good Hard to improve for me.

Great stopover

Customer review rating 4.3/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

After an extreme weather outback camping trip, we were glad to arrive at Mercure Townsville. As always the care and attention of Accor staff was outstanding. The room ( thanks for upgrade) was comfortable and the food excellent

It’s looking old

Customer review rating 4.3/5

Andrew G. Families - 09/06/2019 AccorHotels certified review

Very hard to access rooms with aged persons, walk wise

Highly customer focussed.

Customer review rating 4.3/5

Keith W. Business - 09/06/2019 AccorHotels certified review

Staff were very friendly and helpful. Felt like you were in a resort. Well done. Will stay again.

Customer review rating 4.3/5

Anonymous Business - 09/06/2019 AccorHotels certified review

Sorry to say the food was below standard for the prices that where charged. We went out for the day and came back to the fridge door wide open the food and drinks were warm.

Short stay in Townsville

Customer review rating 4.3/5

E.p. Families - 08/06/2019 AccorHotels certified review

Love this hotel. Easy parking, great rooms and friendly staff. Restuarant was great for dinner. Impressed with menu.

Mr Tim Muscat

Customer review rating 4.3/5

Tim Business - 07/06/2019 AccorHotels certified review

Had a really great experience except for some of the bar staff during busy periods where they were (one lady in particular) quite blunt and not very friendly. Closing a bar at 10pm for a conference is also not a good idea. Apart from that the facilities were amazing, rooms brilliant and I’d definitely stay again.

Average

Customer review rating 4.3/5

Sharon Business - 07/06/2019 AccorHotels certified review

taff were very friendly however room outdated a bit. There were no powerpoints near the bed or the table to allow me to plug in my computer to do my work. Bed was not comfortable at all, was too hard. Food was okay.

Staff were incredibly helpful and it was an enjoyable stay.

Customer review rating 4.3/5

Anonymous Solo - 07/06/2019 AccorHotels certified review

Room was upgraded as I had Accor membership, room was fresh and clean, quiet environment central to shopping and facilities that I required. I needed unexpected assistance with printing and scanning documents (in a hurry) as well as a parcel held for a courier and staff were extremely helpful, happy and it wasn’t a problem for them. Very appreciative of their help.

Could be better

Customer review rating 4.3/5

Helen Business - 07/06/2019 AccorHotels certified review

Received two call confirming booking, reception sent me the wrong way to my room, the room service meal and hot drinks ordered on both nights were just warm. Had to ask several times for a room service breakfast menu and then it wasn’t collected ( yes it was out in time) No water or water jug available in the room. The rooms are looking old

good

Customer review rating 4.3/5

Angus B. Business - 07/06/2019 AccorHotels certified review

good

Didn't make it this time, but you are always good.

Customer review rating 4.3/5

Anonymous Business - 06/06/2019 AccorHotels certified review

I did not actually stay this time around. I think the room may have been booked on my behalf, even though I did indicate to my employer that I was not going to stay the night, but drive up early in the morning instead.

great staff

Customer review rating 4.3/5

Graham A. Business - 05/06/2019 AccorHotels certified review

Upon welcome was greeted by a very friendly, bubbly reception staff, who could not be more helpful. Inquired if we had stayed before and did we know our way around. We were told all Accor details were already in the system and everything is sorted. Directed us to our rooms and said if we needed anything to please let her know.

Nice to sit on top of the world

Customer review rating 4.3/5

Craig O. Business - 05/06/2019 AccorHotels certified review

Great check in, great room and great staff as always

Customer review rating 4.3/5

Naomi R. Families - 05/06/2019 AccorHotels certified review

The bed was comfy and the staff very friendly. Enjoued our stay again.

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