Hotel - Mercure Townsville
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Mercure Hotel

Mercure Townsville

166 Woolcock St 
4812  TOWNSVILLE
AUSTRALIA

888 reviews
TripAdvisor Rating Based on 888 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,202 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 888 reviews
AccorHotels certified review
Kim S. Couples - 24/07/2017
« Friendly staff. Helpful wirh all enquiries  »

Very pleasant

AccorHotels certified review
Happy Couples - 24/07/2017
« We thoroughly enjoyed our stay here. »

Everything was great !

AccorHotels certified review
Louie L. Couples - 24/07/2017
« excellent »

excellent service staff friendly and professional , facility excellent

AccorHotels certified review
Kelvin C. Families - 24/07/2017
« Met all our expctations »

Good location, handy to the places we had to go to. Room was well maintained and suited our needs.

AccorHotels certified review
Mark B. Business - 24/07/2017
« Very Nice, Beautiful, relaxing »

just stayed one night, was very nice, relaxing beautiful

AccorHotels certified review
Stephen T. Business - 24/07/2017
« Another great stay! »

As usual, staff were very attentive & accommodating, rooms were clean & tidy& meals were great!

AccorHotels certified review
Elaine Q. Couples - 24/07/2017
« Would go back Staff excellent Dining great Location good  »

No problems - except - through the wall of our very nice room were I think 6 very large and VERY NOISY water heaters which made it very difficult to sleep. Like the whining of a jet engine 24/7. Could they not be insulated? The rooms are quite a long walk from reception, OK on a fine day could be an issue in the wet. An older building - gardens ordinary but having a water issue in Townsville. Would go back. Casual and friendly and the staff were excellent

AccorHotels certified review
Brien G. Couples - 24/07/2017
« Marlene and I were extremely pleased with our stay, so much so we would very much like to come back and stay. »

What can I say that I have not already. The staff were very friendly and helpful. Our room was very comfortable indeed.

AccorHotels certified review
Daniel M. Business - 23/07/2017
« Outstanding service! »

After several disappointing experiences and a general lacklustre aproch to dealing with platinum members across Australia at other Accor hotels (Inc my nights prior at the Novotel Brisbane) my visit to Mercure Townsville was outstanding! Steve exceeded my expectations and that of our director who was traveling with me, so much so we found our selfs talking about the hotel and inviting our client to join us for dinner.

AccorHotels certified review
Raylene P. Couples - 23/07/2017
« Enjoyable, all the staff were very friendly and helpful. »

Overall our stay was very good, we requested assistance during our stay, this was given without question. The front desk was very helpful and friendly. Dining staff also very pleasant and helpful.

AccorHotels certified review
Dj Business - 23/07/2017
« Pleasant place to stay with nice eating facilities  »

Great service, loved the poolside bar area.

AccorHotels certified review
Annie C. Business - 23/07/2017
« A Brief Cure at Mecure »

It was lovely to stay at the Mecure, staff very friendly and very helpful. The breakfast was great for my father who was traveling with me. I often say Breakfasts like that are wasted on myself, but for my dad it was just a treat. He felt the room was a little small, myself also, but everything else was okay.

AccorHotels certified review
Robert Solo - 23/07/2017
« Comfortable »

All the staff I interacted with very friendly, helpful and professional. Unfortunately when I booked I did not realise how far out of town it was, my fault. The amenities were good and I can this would be an ideal location for a conference or corporate get together .

AccorHotels certified review
Wayne F. Business - 23/07/2017
« I was freezing :( »

The upgrade was lovely, and the drinks voucher you get with being an Accor member is always a bonus BUT I just didn't sleep unfortunately.....I had a shocker :) The room was freezing g cold and there was only a thin white sheet to keep me warm. There was no blanket or anything else in the cupboard to keep me warm so if I'm honest, I have to say that it was a complete waste of $130 (ish) dollars because I got up in the morning very tired. Oh the other positive was that breakfast was nice.....thank you :)

AccorHotels certified review
Kim S. Business - 23/07/2017
« Mercure Townsville is fantastic »

Friendly staff, great food and a convenient location!!

AccorHotels certified review
Sarah Families - 22/07/2017
« Was ok »

Room placement was a very far walk to kitchen, room carpet seemed stained room walls had pen marks on them, veiw wasnt much, however food was very nice and overall customer service was extremely satisfying. Would stay here again.

AccorHotels certified review
John Business - 22/07/2017
« Townsville Mecure Experience  »

Check in was flourless staff were helpful and friendly. Room was clean and tidy. All staff during my stay were helpful, friendly and always madd you feel welcome

AccorHotels certified review
Mike S. Business - 22/07/2017
« Nice but overcharged on checkout »

Originally to be charged $508 for 4 nights. Stayed three due to being fog bound in Brisbane. Informed hotel. On check out charged just under $1000 on my credit card which I had not authorised!!!!

AccorHotels certified review
Bruce B. Couples - 21/07/2017
« We took a deep breath and relaxed. »

A relaxing and comfortable stay. Very pleased to see Indigenous staff and patrons. All staff were friendly and made a point of looking to our needs.

AccorHotels certified review
Alison B. Business - 21/07/2017
« Wonderful staff, location and service - my number once choice to stay in Townsville. »

This booking was for my husband who had a hospital appointment in Townsville. During that time he was admitted to hospital where he subsequently passed away. The hotel packed up his belongings and finalised the stay with efficiency, grace and understanding.

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