Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

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4.0/5 934 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,930 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 934 reviews
AccorHotels certified review
Dana A. Business - 17/11/2017
« Nicely presented accommodation in Townsville »

It was nice place to stay and spacious for 1 person only.

AccorHotels certified review
Rob Business - 17/11/2017
« Good »

Everything was great except the room noise outside caused by feral cats overnight.

AccorHotels certified review
Anonymous Business - 16/11/2017
« Mostly fine except for room service delivery person on monday night »

My only complaint was the lady who served my room service on the Monday night was very rude. Speaking with colleagues they felt the same on the monday night. Lady i had deliver my room service on the sunday night was So Lovely

AccorHotels certified review
Annie Families - 15/11/2017

it was lovely and relaxing. we had a great time. I was a little disappointed with the room. our room we stayed in had large edge chips in the walls and the basin had all cracks in it. the wooden steps and handrails were sun damaged too. the pool was very hot also. not sure if you had it heated or not but it was very hot. I would stay again but I feel the its starting to look tired around the rooms area and when you have the footy teams staying there plus everyone else I think these things should be maintained

AccorHotels certified review
Jason B. Business - 15/11/2017
« Not to standard »

My overall experience with the hotel was positive, staff were friendly, the manager in the restaurant for dinner the first night was very knowledgeable in regards to the menu & wine list, front counter staff were happy to help out with our requests when packing up from the conference The beds however are cheap & what I would expect to find in a hotel of a lower price point - this when staying away from home is a deal breaker Room - I happened to check under the bed before checking out & this had not been cleaned for some time judging by the amount of dust and rubbish build up below. I often stay at the rydges in palmer street, whilst a hotel badly in need a of a refresh has comfortable beds is exceptionally well priced & has very comfortable beds (in the hotel, not the apartments)

AccorHotels certified review
Andy H. Solo - 15/11/2017
« Great »

Very Comfortable

AccorHotels certified review
Alison H. Business - 15/11/2017
« My stay at the Mecure Townsville was a very friendly experience. »

Excellent customer services and a very friendly atmosphere. Staff were happy and communicated well and food and beverage were good, and rooms were clean and comfortable.

AccorHotels certified review
Jason Friends - 14/11/2017
« Room very tidy and great service »

Excellent service and great stay.

AccorHotels certified review
Amy Families - 14/11/2017
« We had a enjoyable time. »

We enjoyed our stay, the breakfast was delicious.

AccorHotels certified review
Bryan C. Business - 14/11/2017
« Consistent home away from home »

Accor status recognised. Excellent food quality and service in the restaurant and good espresso coffees

AccorHotels certified review
Jeff R. Couples - 13/11/2017
« We had a very enjoyable stay.T »

The accomodation and staff service exceeded our expectation.The room standard was very good while we found all staff were very friendly and efficient.

AccorHotels certified review
Michael K. Couples - 13/11/2017
« Outstanding facilities, with friendly and courteous staff. »

Townsville Mercure is our regular choice when visiting Townsville. We have always had wonderful experiences at this Hotel. The staff and the service at both the accommodation and the restaurant are second to none with their attention to detail and their pleasant/friendly service. Small details such as free bottles of water and the welcome cards are always pleasant. Thank you for the opportunity to have a say and wish you only pleasant reviews as you all most definitely deserve.

AccorHotels certified review
Angeline P. Families - 13/11/2017

The service provided was of high quality and to my satisfaction

TripAdvisor review
Business - 13/11/2017
« Good to be back »

My work takes me to Townsville every 3 months. I have stayed at the Mercure Townsville each trip for the last two or three years but the last two times the hotel has been booked out (the sports teams like the Mercure too). Sure there are other hotels in the city but none meet my needs as well as the Mercure. I look for 4 things in my accommodation 1. A comfortable bed (and pillow) 2. A hot shower with plenty of volume (that's water not air) 3. Good service 4. Good food & coffee. The Mercure Townsville score top marks on all 4 (maybe the pillows could be a bit softer though). Not much more to say. Rooms are clean, the beer is cold, excellent buffet breakfast and the reception and restaurant staff are friendly and polite. Best of all, as an ACCOR Le Club member I usually get a room upgrade, a free welcome drink at the bar and a complimentary bottle of water in my room when I arrive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and choose our hotel to stay in for each stay in Townsville. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day, but wonderful to hear our loyalty guests are happy with the service we provide and we certainly thank you for your loyalty with us as an Accor Member. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Front Office Manager

AccorHotels certified review
Anonymous Business - 12/11/2017
« Very comfortable, good service »

Didn't get the chance to enjoy the facilities but overall experience was good

AccorHotels certified review
Shannon Friends - 12/11/2017
« I have stayed in nicer rooms before. »

I had received a call to say I had an upgrade but then was disappointed when I got to the room. Also I found a strange bug in my bed.....I am suspecting that this bug is what gave me some bites that I later discovered after leaving the hotel.

AccorHotels certified review
Anonymous Business - 12/11/2017

Service by all staff was fantastic. Need to update TV reception in rooms

AccorHotels certified review
Anonymous Couples - 12/11/2017
« Great »

As per my email to Simon McGrath and TripAdvisor review

AccorHotels certified review
Anonymous Business - 11/11/2017
« Mercure event logistics meeting »

relaxing enjoyable and productive

AccorHotels certified review
Steve S. Business - 11/11/2017
« refreshing »

excellent service very comfortable accommodation. A very pleasant experience. I will recommend the Mercure Motel to my friends and aquaintances.

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