Hotel - Mercure Townsville
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Mercure Hotel

Mercure Townsville

166 Woolcock St 
4812  TOWNSVILLE
AUSTRALIA

899 reviews
TripAdvisor Rating Based on 899 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,383 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 899 reviews
AccorHotels certified review
Anonymous Business - 16/08/2017
« Friendly and efficient , appreciated the upgrade »

Great check in experience with friendly staff, very helpful and made wonderful efforts with an upgrade etc

AccorHotels certified review
Janeen H. Families - 16/08/2017
« A welcoming environment with friendly helpful staff in pleasant surroundings. »

The staff were very accommodating offering to assist with luggage. I was told to not hesitate to make contact if I required anything during my stay. The room was clean and well stocked. My only negative feedback was that the bed was extremely hard as I am used to a much softer bed.

AccorHotels certified review
Don M. Families - 16/08/2017
« Once again clean room, too far away »

Same as usual, room clean but far away, dining & bar always good

AccorHotels certified review
Aleesha Business - 16/08/2017
« Customer service well outweighed facilities »

Upon arrival there were a few things that underwhelmed me with regards to the hotel. The bathroom wasn't particularly clean, there were fingerprints all over the back of the mirror door into the bathroom, and grime unwashed on the shower, and the toiletries hadn't been replaced from the previous guest. But the customer service we received from the staff, overshadowed any issue we may have had with our room.

AccorHotels certified review
Anonymous Families - 16/08/2017
« Fantastic »

We had a great time staying! Thank you

AccorHotels certified review
Paul S. Families - 16/08/2017
« Relaxing but rooms are too small for families »

Great facilities but you should have a few family rooms that are bigger.

AccorHotels certified review
Sinead O. Couples - 15/08/2017
« Fantastic »

Room was clean. Room service was quick. Foor was 10/10

AccorHotels certified review
Andrea Couples - 15/08/2017
« Our stay was a really nice break away from home. »

Accommodation was really nice. Unfortunately we were really disappointed with our meal. We normally love the food at this restaurant but our steak was so tuff it was just about inedible. Service from staff was great though.

AccorHotels certified review
Curt C. Business - 15/08/2017
« Alsways well preented and friendly »

Friendly staff and well looked after in a timely manner.

AccorHotels certified review
Matt Business - 14/08/2017
« Fantastic »

Friendly, accomodating and organised

AccorHotels certified review
Caroline Business - 14/08/2017
« Typical experience »

The hotel was dated and needs a good freshen up. Staff were friendly enough and accommodating. However I did not think the experience matched what I would expect from Mercure.

AccorHotels certified review
Becc Business - 14/08/2017
« Great - wish I could have spent more time there »

Lovely, just wish I hadn't just been there for work and actually had some time to relax at the place.

AccorHotels certified review
Bob Business - 14/08/2017
« Spacious and good service. »

reception was good and efficient. The room was clean and tidy.

AccorHotels certified review
Mat Business - 14/08/2017
« Great experience, and loved staying at the Mecure »

Extremely friendly and helpful- at that was when I arrived after 10pm !!!

AccorHotels certified review
Emily Business - 14/08/2017
« It was good. »

I was very happy. The room was quiet and comfortable, the staff were excellent and the surroundings were lovely.

AccorHotels certified review
Mike R. Solo - 14/08/2017
« I didn't stay here »

I didn't stay at Mercure Townsville but have been bombarded with emails. My complaint emails have been ignored and I continue to be harassed about feedback.

AccorHotels certified review
Chris Business - 14/08/2017
« very good »

Pleasant, staff very friendly and helpful

AccorHotels certified review
Adam Families - 14/08/2017
« Convenient stop over on the way to Magnetic Island »

We arrived late and stayed only overnight so a good night sleep was most important as well as dinner and breakfast. The staff in your restaurant was amazing and just for their efforts I should have given you 10. Unfortunately the check-in was a bit grumpy and the noise from the nearby highway a bit too strong. That's why it is 8.

AccorHotels certified review
Barbara K. Business - 14/08/2017
« It was a pleasant stay »

From check in to check out staff and amenities were excellent. The staff were very helpful, willing to please. very friendly atmosphere.

AccorHotels certified review
Melissa Business - 14/08/2017

Food in restaurant was lovely. Fridge in room very loud.

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