Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

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4.0/5 974 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,746 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 974 reviews
TripAdvisor review
Business - 21/04/2018
« The Highlight of Townsville »

This Hotel is one of the BEST in North Queensland. I am treated PERFECTLY every time. The Restaurant is magic and so are the staff and bend over backwards to my Vegan Needs The Reception Staff are incredible. The Rooms are incredibly Comfortable. All Rated 120 out of a 100

AccorHotels certified review
Scott Business - 19/04/2018
« Rooms are old .. service was good tho »

OK ...

AccorHotels certified review
Peter Couples - 19/04/2018
« Staff were friendly,drive way full of pot holes and garden in car park needs attention »

The staff were friendly as usual,we were surprised to see the pot holes and garden neglect in the car park on arrival After booking in we went to our room the air conditioner was on so all was good until later in the night when it started spitting water out ver us and the bed. Improvising with floor mat and the bible i managed to contain the water till morning and reported it on checkout. Otherwise the overnight stay was ok

AccorHotels certified review
Peter Business - 19/04/2018
« NO frills, no problems »

Very short stay, overnight. Very friendly and efficient checkin. Very friendly breakfast team. Good experience

AccorHotels certified review
Judy B. Families - 19/04/2018

Lovely garden. Beautiful pool. Great to get the late checkout option (5pm) for $40 to help with our late flight . The room was adequate, but clearly in need of an upgrade - cracked sink, badly stained carpet etc - but the bed was good. We had a group meal at the restaurant but waited 1.5 hours from order to delivery of dinner - too long!

AccorHotels certified review
Glenn Business - 19/04/2018
« Comfortable and Pleasant »

As always, the staff are approachable and accommodating. The room was tidy and in good repair. The restaurant and bar area is the main draw card for my experience.

AccorHotels certified review
Anonymous Business - 19/04/2018
« Good Service but Average food »

Staff were friendly and helpful but found when I tried to order breakfast for the next day, the form would keep being blown off the knob. I closed a corner of the form in the door to hold it but no one came by to pick it up (to my knowledge). Food was ok but found the steak (in my opinion) was burnt on the outside (ordered medium) and the gnocchi wasn't very nice. The pipe would sing anytime someone in the block had a shower etc. In saying that, drinks were great and had a lovely stay.

AccorHotels certified review
Janet B. Business - 19/04/2018
« Feels like a holiday resort. »

Friendly staff, clean, comfortable & good food. Close to everything.

AccorHotels certified review
Cheryll Families - 18/04/2018

There could be more care taken with the cleanliness of the patios in front of the rooms as far as duck droppings , we had to watch not walking on quite a few .

AccorHotels certified review
John H. Business - 18/04/2018
« Satisfying but there is room to improve »

The room was adequate although there were some issues with maintenance that need addressing. Sink is all cracked and bathroom door is broken. Also the food from the restaurant was below standard for the premium price.

AccorHotels certified review
Sandra H. Families - 17/04/2018
« absolutely brillant will definately be back »

loved it the food was absolutely brilliant compelments to the chef a very relaxing atmosphere love the ducks and the wildlife and had an awersome time we came down for the football never chatted with the players but saw them all there.

AccorHotels certified review
Simona R. Solo - 17/04/2018
« Wobderful »

Everything went well apart from the spa not working. However, I did mention that to reception apart from that all went great.

AccorHotels certified review
Anita M. Couples - 17/04/2018
« I love Mecure Townsville and always stay for the service and restaurant »

We had room 188; when I first entered and opened the bathroom to find a double spa, that was just fantastic. The bed was very comfortable and the room was spacious. The only downfall was that every time I was in the room I had severe hay fever; when in the spa, no hay fever but as soon as I spent time in the room I sneezed; even my husband made mention he has never heard me sneeze so much and no I'm not sick.. The restaurant is fantastic and we always enjoy a meal there

AccorHotels certified review
Tammy Families - 17/04/2018
« Reasonable and ok »

The rooms are small and old, the carpet is stained. The staff in the restaurant and bar were excellent particularly Shivon, Jessica - and Iona at the desk was great also.

AccorHotels certified review
Julie W. Business - 17/04/2018
« Convenient comfortable and quiet »

Was pleasant as usual

AccorHotels certified review
Haley M. Families - 17/04/2018
« Loved it! »

Already wanting to extend our stay in two weeks time from one night to two nights, because of how relaxing it is there. Haley at the front desk was so helpful with the check in and check out process.

AccorHotels certified review
Anonymous Families - 16/04/2018
« Good location & concept but needs a major update. »

The place has a nice feel but I think the rooms need upgrading, they look tired and old. I was disappointed with my meal at the restaurant as the prawns weren’t ‘fresh’ and it was quite watery. I’m glad I didn’t pay the full price. Staff were lovely.

AccorHotels certified review
Bob E. Families - 16/04/2018
« Relaxing and great service »

Very relaxing, staff were very helpful, we had a baby and nothing was a drama for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, We very much appreciate your comments regarding your stay at the Mercure Townsville. I am happy to hear that you enjoyed a relaxing stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Nikola Murphy Front Office Manager

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Welcoming and Pleasant »

Girls at Reception were most welcoming, helpful and very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, Nikola Murphy Front Office Manager

AccorHotels certified review
Tracy Business - 16/04/2018
« Pleasant stay »

Staff very knowledgably and helpfull. Rooms very clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Mercure Townsville. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Nikola Murphy Front Office Manager

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