Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,052 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,022 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,052 reviews
Anonymous Business - 08/12/2018 AccorHotels certified review
« Good »

Overall okay

Narelle D. J. Solo - 08/12/2018 AccorHotels certified review
« Famtastic service & rooms »

We had wonderful friendly prompt service & food at reception & eestaurant. They all really need to be congratulated. As well as the cleaners for wonderful state of my room! I’d prefer not to have 2 singles together to make a King Bed and go with a comfy Queen Bed but otherwise 9/10 for wonderful comfy friendly pleasurable experience & would recommend to others. Thank you! : )

Doug G. Business - 07/12/2018 AccorHotels certified review
« It was good »

Very comfortable good food and good staff

Jill Business - 07/12/2018 AccorHotels certified review
« Satisfactory if we weren’t Accor members »

As stated above As Accor members we thought we might at least get a complimentary bottle of water. We got absolutely nothing. Apparently it was because we asked for a ground floor. That reason is because my husband has a disability & found carry his case up the stairs last time quite difficult. They could still have given us A welcome drink or as I said a bottle of water, If we were not members then not a problem. We will not be renewing our membership.

Debbie P. Families - 07/12/2018 AccorHotels certified review

Very friendly staff and very helpful. Great Dining and comfortable room.

Doreen W. Families - 07/12/2018 AccorHotels certified review
« customer service excellent »

Have stayed at the Mercure several times over the last 10 - 15 years and they have always been great experiences

Dwayne R. Business - 07/12/2018 AccorHotels certified review
« Good »

Great staying at the Mercure Hotel. I enjoy the service and accommodation as i have stayed at this hotel before.

Geoff Business - 06/12/2018 AccorHotels certified review
« Comfortable »

The room was reasonably well appointed. I need to do some work on laptop so table was useful. Layout of bathroom was probably not the most convenient - I had to go into the shower alcove to get a towel and the door gets in the way of the toilet. There was no pack of biscuits there with the coffee (at two recent hotels I stayed at there was and it was good to have something with the coffee (although granular? why no pod machine or even coffee bags. I was hoping for lake view but obviously these were already allocated to others.

Anonymous Friends - 06/12/2018 AccorHotels certified review

Stay overnight was enjoyable & venue was great.

Andrew J. G. Business - 06/12/2018 AccorHotels certified review
« Staff always look after me ,nothing is too much trouble. »

Good as always no issues.

Margaret K. Couples - 06/12/2018 AccorHotels certified review
« Quiet Surrondings »

Very as passing through Townsville

Ian J. Business - 05/12/2018 AccorHotels certified review
« Enyoable »

It provided everything I needed for a business trip

Simon Business - 04/12/2018 AccorHotels certified review
« Comfortable »

Unfortunately arrived to late for the bar and dining room tho was given a drink on arrival

Jane Friends - 04/12/2018 AccorHotels certified review
« Relaxing »

Fuss free check in, room was nice and cold, bed comfy, shower was great. Wedding reception was lovely

Annie G. Couples - 04/12/2018 AccorHotels certified review
« the room was lovely »

very quiet and very spacious

Gina T. Couples - 04/12/2018 AccorHotels certified review
« Pleasant and relaxing »

We appreciated the upgraded room offered on arrival. The reception staff did well considering the heat being experienced at the time. The room was presented well and was nice and clean with the aircon on for arrival which was welcomed in a heatwave. The staff at the restaurant were pleasant and attentive. We enjoyed the food and our stay.

Anonymous Families - 04/12/2018 AccorHotels certified review
« Daughters wedding »

We stayed at Mercure as our daughter had her wedding reception there. The wedding and reception from your staff was excellent although it was very humid and the room had no aircon. But my daughter knew this. The room was however very disappointing.

Susanne V. Couples - 04/12/2018 AccorHotels certified review


Ingrid H. Couples - 03/12/2018 AccorHotels certified review
« Great services and friendly staff »

Excellent !

Emil Solo - 03/12/2018 AccorHotels certified review
« Great »

A very brief stay. All staff who I encounter was very good. Thank you.

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