Mercure Townsville 4 stars

TripAdvisor rating 4.0/5 1,087 reviews
Mercure Townsville
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Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre Nearby
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: x3
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Superior Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 15
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Superior Room 2 Single Beds

  • Max. number of persons: x2
  • Area: From 15
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Premium Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Deluxe Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 24
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: x4
  • Area: From 24
  • Views: Lake side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Photo non contractuelle / Strictly non binding

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more
Mercure Townsville Meeting Room

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,669 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,087 reviews

Great Place To Stay

TripAdvisor rating 4.0/5

davecB3870ZY Business - 23/04/2019 TripAdvisor review

Recently spent a night at Mercure Townsville. The staff were always pleasant, efficient and helpful. I found the room to be very clean and comfortable. The breakfast could only be described as excellent. I really enjoyed the pool and access to the off-site gym.

Friendly and helpful staff, comfortable room, quite happy.

Customer review rating 4.3/5

Leonard R. Couples - 19/04/2019 AccorHotels certified review

Only one caveat - the noise into the bedroom when the shower was running was quite loud. Don't know if we are members of any Reward System.... Very welcoming, relaxed atmosphere. We were staying only one night between medical procedures for my wife, made to feel looked after and as if we were long-term guests.

Would have been decent except yet again i have to chase up my email receipt

Customer review rating 4.3/5

Jenny C. Business - 18/04/2019 AccorHotels certified review

How is it that Accor hotels can send me surveys with regularity yet this week alone I need to chase up 2 Accor hotels for my receipt. Happens nearly every time. And it is infuriating waste of my time. I double ask for the receipt , I check the spelling and never do I get the receipt without chasing up. Fix It!!

Fair.

Customer review rating 4.3/5

Joy Friends - 18/04/2019 AccorHotels certified review

Bedrooms badly need an upgrade. Nowhere to put anything but on floor. Restaurant great and convenient. Staff very friendly and give a good service.

Dismal

Customer review rating 4.3/5

Kelly Business - 18/04/2019 AccorHotels certified review

I was given a disabled room, I do not live with any disabilities. So I hope someone with a disability did not go without. The bed was horrendous, the pillows stank and were disgusting.

Overall a very satisfying stay

Customer review rating 4.3/5

Barry B. Couples - 18/04/2019 AccorHotels certified review

The rooms were clean, neat, functional. The food was great but the best asset the hotel has is the staff. The food and beverage manager, Shiborne (sorry about my spelling), and her staff could not be more welcoming. The reception dealt with our changes to our departure date brilliantly.

Visiting Townsville

Customer review rating 4.3/5

Kylie C. Families - 18/04/2019 AccorHotels certified review

The staff were very good, helpful and assisted us with baggage and helped select a good room to suit my elderly mothers need and medical requirements. Pool was very nice and gardens

Enjoyed my stay. Very good service

Customer review rating 4.3/5

Natasha Business - 18/04/2019 AccorHotels certified review

Great service, very helpful and central to shops and public transport.

Excellent

Customer review rating 4.3/5

Michael Business - 18/04/2019 AccorHotels certified review

Good food and good sleeps

Birthday holiday

Customer review rating 4.3/5

Lee-anne Solo - 17/04/2019 AccorHotels certified review

Mercure Townsville excelled, as usual, from leaving luggage to checking out. Staff, menu, quality of food, rooms, are always great, and the antipasti platter for my birthday was a very unexpected surprise.

Great Service

Customer review rating 4.3/5

Cazza- T. Friends - 17/04/2019 AccorHotels certified review

Easy check in We were there for a wedding and Margaret sorted everything Great comfy bed and 11am check out gave us a leisurely breakfast. The barista made coffee was AMAZING

Quick

Customer review rating 4.3/5

Anonymous Business - 17/04/2019 AccorHotels certified review

Arrived late and left early. Had a good sleep.

Great location

Customer review rating 4.3/5

Jasmine Families - 17/04/2019 AccorHotels certified review

Staff was very friendly and helpful. Quick room service

Was just lovely and relaxing

Customer review rating 4.3/5

Kathy F. Couples - 17/04/2019 AccorHotels certified review

From check in right through out stay all of the staff were wonderful, friendly and welcoming.

Average

Customer review rating 4.3/5

Anonymous Business - 17/04/2019 AccorHotels certified review

The room was disappointing, service was a saving grace

Average

Customer review rating 4.3/5

Tamara Business - 17/04/2019 AccorHotels certified review

The room was nice and restaurant was good, but I could smell mildew in the room which triggered an asthma attack, which meant I didn’t sleep well. Secondly, the towel rack corner is really sharp and difficult to avoid at the entrance of the shower. Banged my hip into it. Just a bad location for the towel rack. The staff were lovely and the restaurant was nice and the room looked lovely.

Mr Andrew John G.

Customer review rating 4.3/5

Andrew J. G. Business - 17/04/2019 AccorHotels certified review

I am always looked after Very well that is why I always stay with you.

Faith is a great staff memeber

Customer review rating 4.3/5

Phil Business - 16/04/2019 AccorHotels certified review

The hotel is an older hotel but my room was renovated nicely and the pool is a great size. The best part is the service you get from the staff in the restaurant. Faith looked after me everynight and ever time i saw the staff they asked if they wanted to reserve a table for me and that was by my name. Even the bubbly lady at breakfast was great and you need to make sure you look after these staff. Maybe only downside was how long sometimes it took to get the coffee out to you in the morning. I stayed here for 3 week and wouldnstay there next time im in townsville

Customer review rating 4.3/5

Mark K. Business - 15/04/2019 AccorHotels certified review

Good as usual, But really well looked after by Siobhan and Bobby. Our kids and grandkids who live in Clare arrived Saturday and loved the breakfast (adults) and the pool - the 4 kids. Also love the little welcome gift from Laura on arrival. See you all in May!!

Customer review rating 4.3/5

Margaret Business - 15/04/2019 AccorHotels certified review

Staff are very pleasant and helpful especially the Restaurant staff assisting me my special ditary requirements.

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