Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,007 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,473 reviews

Our guest reviews for Mercure Townsville

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,007 reviews
Jeanette Families - 09/08/2018 AccorHotels certified review
« Attended a wedding »

My family and I stayed at the Mercure to attend a wedding on the grounds was beautiful. Beds were comfortable and room was was great overall. If I was to criticize anything the Air-con was full of dust...Staff were all lovely and we had a buffet breakfast both mornings it was delicious and a very large selection to choose from. Would definitely recommend and would stay again without hesitation. :)

Colin D. Couples - 09/08/2018 AccorHotels certified review
« Satisfied »

A one night stay only. Considering the kitchen was under renovation and the food was being prepared and cooked from BBQs outside the staff made things normal as best they could. The breakfast was ample, although the evening meal was a little below standard, the steak and schitszel a bit overdone. Checkin and checkout great, the room and location satisfactory. The resort overall seemed fine.

Deirdre W. Business - 09/08/2018 AccorHotels certified review
« Very Comfortable »

Staff very welcoming, pleasant, happy and respectful

Steve O. Families - 09/08/2018 AccorHotels certified review
« Very uncomfortable »

Negatives: Beds are extremely uncomfortable - Terrible sleep for entire stay. Main light in room is wired to toilet which means the main light comes on in the middle of the night when the bathroom light is switched on (I removed the globe during our stay). Ridiculous positioning of large shelf under shower rose which kept hitting you in the back when trying to shower. Swimming pool is freezing cold Positives: Breakfast Buffet was good Staff are very friendly

Gary O. Couples - 09/08/2018 AccorHotels certified review
« excellent service., a perfect quick getaway »

This hotel is one of our favourites and we are always treated so well. Check-in always puts a smile on our face. We usually arrive on early flights, and our room has ALWAYS been ready. This was no exception. A huge thank you. The room upgrade to a view over the lake is always appreciated. The gifts are always appreciated. We love the TIm Tams. I have never had Tim Tams at any other Accor property. Restaurant: The special monthly selection is just FUN. It is so good to see somewhere trying to make a difference. Breakfast is very good for a "buffet". A strange point of difference is the savoury mince. On every occasion we looked, the tub was near empty. That dish is not something you see everyday, and shows we are all craving something different..no matter how simple. The food, service and atmosphere are very appealing. As a result, my local family members came for lunch twice during our stay. In the evening, the Beef dinner for 2 we chose was a highlight. We loved our stay, and look forward to returning. PS. On a previous visit, you gave me a Platinum BAG TAG. Last year, at Sofitel Collins St Melbourne, i was offered a similar tag. When i said i already had one they were surprised. When i said it was from the Mercure Townsville, there were looks of total disbelief. Well done Townsville!

Barbara A. Couples - 09/08/2018 AccorHotels certified review
« It was a good experience »

I was very sick and had to go into the Mater Hospital the next day' All the staff were very courteous and help me prepare for my stay in hospital

Kim H. Business - 09/08/2018 AccorHotels certified review
« work trip »

Great shower comfy bed. Pillows lumpy and uncomfortable

Kelly Business - 09/08/2018 AccorHotels certified review
« Fantastic »

Always fantastic

Lucille W. Couples - 09/08/2018 AccorHotels certified review

We enjoyed being able to relax in a clean friendly environment.

Gary A. Business - 09/08/2018 AccorHotels certified review
« Great location for business »

Great location food very good staff very friendly and helpful doing a kitchen upgrade but service and meal first class

Stephen Couples - 08/08/2018 AccorHotels certified review
« Satisfied »

Overall happy with the hotel Room, on the pricey side was good size and served us well,only downsize a far work to our car with bags but luggage carrier was provided Meal and drinks in the restaurant was adequate but nothing of note

Cindy Business - 08/08/2018 AccorHotels certified review
« Great place to stay and experience Townsville »

Staff very friendly; service is good, great location :)

Tracy Families - 08/08/2018 AccorHotels certified review
« Great place to stay »

We found the staff very accommodating and helpful. Our room was comfortable and despite major renovations on the kitchen, the food offered was lovely. Overall we had a great stay. Thankyou.

Alison W. Families - 08/08/2018 AccorHotels certified review

Great as usual. Just a bit disruptive with kitchen being done but staff very accomodating

Christal Families - 08/08/2018 AccorHotels certified review

Good no issues

Anonymous Business - 08/08/2018 AccorHotels certified review
« Averagevery »

Very average

Deneil S. Families - 08/08/2018 AccorHotels certified review
« Fantastic »

Staff were amazing and hotel and room great. Loved laying by the pool.

Anonymous Business - 08/08/2018 AccorHotels certified review
« Great friendly staff »

Excellent staff, very helpful, very friendly. Staff and chefs doing a great job during kitchen renevations, meals still arriving in a timely manner and beautifully cooked.

Brenton B. Couples - 07/08/2018 AccorHotels certified review
« Our Stay »

Always love staying at Mecure. The staff are fantastic and looks like the staff love working there.

Susanne Couples - 07/08/2018 AccorHotels certified review
« Comfortable and relaxed »

FRIENDLY AND VERY HELPFUL STAFF....COMFORTABLE ROOM.....VERY RELAXING

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