Hotel - Mercure Brisbane
Mercure Hotel Mercure Hotel

Mercure Brisbane

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4.0/5 1,779 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Massage  (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hous
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Recently refurbished, guest rooms at Mercure Brisbane offer a range of accommodation options to suit all guest requirements, including Superior, Privilege and Deluxe options. During the refurbishment, Mercure and WMK Architecture collaborated to create awarm yet modern space filled with bright colour, which is both inviting and comfortable. The work of local artist Kelly Fielding was also incorporated into the room design, which includes her range of headboards designed to resemble the Brisbane River.

  • 194 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Crib on request
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,757 reviews

Our guest reviews for Mercure Brisbane

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,779 reviews
AccorHotels certified review
Lauren Couples - 19/02/2018
« Not as good asa i had been hoing for »

Was put in a twin room which was a little unusual

AccorHotels certified review
Anonymous Business - 18/02/2018
« Average to good »

Staff friendly Rooms good but not great The food, especially breakfast is really not good.

AccorHotels certified review
Natasha W. Business - 18/02/2018
« -10 if you that score »

Room was double booked when we got to our room another person in it. Then we were woken up at 5am with another group of people walking into our room. Scary to say the least. Was meant to stay 3 nights but check out the first morning. Never again!!!

AccorHotels certified review
Anonymous Business - 18/02/2018
« Satisfying »

After initial hiccup ashley tanya stephens and other staff helped us to make our stay an enjoyable experience

AccorHotels certified review
Liz T. Families - 18/02/2018
« Clean, nice beds, quiet »

The staff were sort of helpful but I think they could improve with a better knowledge of what is outside the hotel and how to get to Queen St mall or the nearest convenience store - things like that. In the bar/restaurant area I stood and waited several minutes while 2 staff members chatted before one bothered to come over and serve me.

AccorHotels certified review
Anonymous Business - 18/02/2018
« nice location, but rooms could be updated. »

Nice breakfast. Rooms need more lighting and possible updating.

AccorHotels certified review
Richard J. Business - 17/02/2018
« Great for business »

Handy to work from regardless where you have to go.

AccorHotels certified review
Brett G. Business - 17/02/2018
« Accommodation is Excellent, Staff are Friendly and Professional and your Kitchen offers a good variety of quality meals. »

Your accommodation and facilities are Excellent, Your Staff are Friendly and Professional and your Kitchen offers a good variety of quality meals. I have no complaints at all. You will definitely see me again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, We very much appreciate your comments regarding your stay at the Mercure Brisbane. It is always a pleasure to receive such positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashlee Murphy Duty Manager Mercure Brisbane

AccorHotels certified review
Martin T. Couples - 16/02/2018
« Everybody very pleasant and friendly. »

Enjoyable

AccorHotels certified review
Russell S. Business - 16/02/2018
« Mixed »

Check-in was pleasant, room was OK - breakfast was totally abominable. No assistance food cold, coffee terrible. So bad in fact I cancelled my next stay and shifted to the Sofitel. Pity.

AccorHotels certified review
Greg Business - 16/02/2018
« work stay »

excellent

AccorHotels certified review
Michael Business - 16/02/2018
« Good location but hotel a bit tide »

Good location but hotel a bit tide

AccorHotels certified review
Kathryn Business - 15/02/2018
« Room and service was great. I didn't fancy the restaurant menu »

I always enjoy staying here. The rooms and the service I receive is awesome. This time though I didn't enjoy my dinner at the restaurant. The sides came out with our entrees and the options on the menu lefte with little choice. Maybe it was the summer menu.

AccorHotels certified review
Two O. L. W. E. H. S. W. W. T. Families - 12/02/2018
« Very satisfactory except for concern re fire safety »

Made very welcome although we arrived early. Particularly recommend Nicole for making us comfortable whilst our room was prepared.HOWEVER.....EXTREMELY CONCERNEDthat fire doors on bedroom level 3 were jammed OPEN,, Assumed it was a temporary arrangement but on our second visit a week later the doors on level9 were also jammed open. Closed them ourselves but they were opened again by morning. Reported to reception. Trust it has now been dealt with permanently as it is a serious safety hazard, insurance infringement and public liability issue. Apart from that standards were high and staff were most welcoming and efficient. Nicole deserves promotion or a raise in salary. She is an outstanding member of your staff ( and, no, I’m not a relative and have never met her before,)

AccorHotels certified review
Debbie Business - 12/02/2018
« Pleasant stay in a good location. »

The room service was a disappointment - chicken in the Caesar salad was undercooked, expensive for what was received, club sandwich was nice but the chips were cold. Only two black tea bags and four small containers of milk available - not much if there were two tea drinkers in the room. Reception staff were friendly and helpful. Catering at the conference was lovely for morning and afternoon teas but limited for lunch.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Good relaxing time »

Good service great restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quentin, We very much appreciate your comments regarding your stay at the Mercure Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashlee Murphy Duty Manager Mercure Brisbane

AccorHotels certified review
Anonymous Business - 12/02/2018
« Not too bad »

Staff were courteous and the room was clean. Disappointing that only free to air TV channels available with no Foxtel etc.

AccorHotels certified review
Ashton M. Couples - 12/02/2018
« Made our second attempt at celebrating our anniversary beyond expectations »

We booked through an outside company as we had vouchers but in future I would go straight to the source. Especially after what I had to go through to change it with the other company. We celebrated our second attempt at our anniversary as I was hospitalised just before we were due to go. A quick call to the hotel and they were extremely understanding about changing our booking. The lovely lady in guest relations (Ms. Potter) arranged a lovely bottle of bubbles and a beautiful card for us to be enjoyed in our room upon arrival. Thank you!!! The room was stunning and the view... the service was amazing, breakfast was incredible and everyone was lovely. Thank you for helping make this trip fantastic!! It was definitely what I/we needed after the couple of weeks we had leading up to our visit. Thank you all again!!!

AccorHotels certified review
Cherrie Business - 11/02/2018
« Mrs »

Accommodation, staff and breakfast were great!

AccorHotels certified review
Grace H. Families - 11/02/2018
« Comfortable »

The only thing needs to improve, which has to install the shower fan in the bathroom that would be reduced the steam.

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