Hotel - Mercure Brisbane
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Mercure Hotel

Mercure Brisbane

85-87 North Quay 
4000  BRISBANE
AUSTRALIA

1,700 reviews
TripAdvisor Rating Based on 1,700 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pool
  • Massage  (Nearby)
  • Babysitting on request  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Massage  (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hous
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Recently refurbished, guest rooms at Mercure Brisbane offer a range of accommodation options to suit all guest requirements, including Superior, Privilege and Deluxe options. During the refurbishment, Mercure and WMK Architecture collaborated to create awarm yet modern space filled with bright colour, which is both inviting and comfortable. The work of local artist Kelly Fielding was also incorporated into the room design, which includes her range of headboards designed to resemble the Brisbane River.

  • 194 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Crib on request
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,402 reviews

Our guest reviews for Mercure Brisbane

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,700 reviews
AccorHotels certified review
Anonymous Solo - 15/07/2017
« An enjoyable stay with Mercure Brisbane »

I stayed at Mercure Brisbane North Quay as I was joining a tour and was to be pick up from the hotel. I spent two nights at the hotel because I wanted to spend time in Brisbane not having visited the city for many years. I was pleased about the central location and was able to explore the city easily. The ambience of the hotel was friendly and as a solo traveller felt comfortable in the public areas.

AccorHotels certified review
Janet Couples - 14/07/2017
« Good until we were hit with a parking fee we were unaware of and then treated with contempt »

Nice room, slow check-in slow check out, good room service,

AccorHotels certified review
D Business - 14/07/2017
« Everything I expect and hope for. »

Perfectly fine.

AccorHotels certified review
Sarah Business - 14/07/2017
« Not too bad - ok for a business short stay. »

It was ok but the whole hotel had a bad smell to it like laundry which was noticeable by myself and my colleagues as soon as we arrived. Clean hotel, good breakfast. Nice room but couch in room was so hard and uncomfortable I never used it.

AccorHotels certified review
Cea Couples - 14/07/2017
« Comfortable great location »

Room had great view. Breakfast was lovely. Staff obliged caring/ storage of luggage as we had early arrival and late leaving flights. Floor we stayed on had awful smell in hallways over the length of stay. No orientation provided on checkin.

AccorHotels certified review
Anonymous Business - 14/07/2017
« Average hotel »

The hotel was clean but apart from that the rooms and hotel felt dated and had a musty smell throughout the hallways and foyer area

AccorHotels certified review
Veronica S. Couples - 13/07/2017
« Just OK »

The room was OK, The Restaurant was too dark I couldn't read the menu had to walk up to the counter before I ordered and it was the same at Breakfast. When we checked in we didn't think the reception person was that friendly, but alternatively when we checked out the next day, they were very friendly

AccorHotels certified review
Fellows Families - 13/07/2017
« Mrs »

Staff were friendly they upgraded our room on arrival. The food in the restaurant for dinner was average and a bit pricy, the lighting in the restaurant at night was poor and made it hard to see the menu. The room was very comfortable. I did really like the hotel and room and the service but the food was disappointing but I would stay again just not eat there.

AccorHotels certified review
Bruce Couples - 12/07/2017
« Loved the location. »

Overall it was a positive experience, all staff were eager to help.

AccorHotels certified review
Andreas P. Business - 12/07/2017

Platinum benefits were recognised (upgrade, room amenity) so that was nice. Room was comfortable as usual - all good! FYI the wash basin in room 707 isn't draining properly.

AccorHotels certified review
Anonymous Business - 12/07/2017

The front desk experience was average. Another client was ordering my check in manager to complete other tasks whilst she was working with me.

AccorHotels certified review
Stephan Families - 12/07/2017
« Always welcome! »

As a Mercure Privilege Room, everything is good. I was a bit disappointed with the Friday night diner, but overall it is always good to stay at this Hotel. The really bad point is only the parking that you should have a little car to fit between the selling and the road.

AccorHotels certified review
Peter H. Couples - 11/07/2017
« Excellent, room service a bit of a let down »

always excellent room , excellent front counter service, the room service was a bit of a let down , they had run out of " Soup of the Day ", otherwise a great experience.

AccorHotels certified review
Anonymous Families - 11/07/2017
« Disappointing  »

We arrived very early to he hotel because we had just disembarked from a cruise, we asked to leave our bags while we walked into the city which was fine. The front desk told us to return at 12 noon to hopefully get into a room. While we knew an early check in was not guaranteed we returned at 12.30 because with 2 kids with us everyone was exhausted after a 5 am start. When we arrived we were told that a room was not ready but to take a seat and wait. While we waited, several other family groups arrived and were given immediate access to their rooms. Finally after waiting over an hour I went to the front desk and was told that a river view room would not be available until 6pm but we could have a regular room immediately. I was very confused as to why we had to wait to long for a room that was already ready and at what point This was going to be communicated to us as we were just sitting alone in the lobby and front desk staff did not give us any updates. Upon arrival to our room, it was dark, outdated, smelled really bad. Hallways were very dark and the vibe reminded me of a hostel. This hotel is a 3 star hotel no way is it 4 star. Bathroom was tiny- we only recieved 2 towels for 4 guests. We had no help with our luggage and there is no fans in bathroom so it gets very hot and foggy. On to of that the bed was so hard and uncomfortable that I couldn't sleep and woke up at 3am with bad back pain. Hotel is fine if you are not expecting a 4 star experience but it is very much a 3 star experience from low quality service to outdated and tired furnishings.

AccorHotels certified review
Sally L. Families - 11/07/2017
« Not as fabulous as last time »

We chose this hotel as last time we were blown away by our room and the friendly staff. This time was a little different. Whilst the Front Office team were absolutely faultless......including your GRM Olga who arranged for balloons and chocolate cake for our daughter for her birthday,......our room itself had a really bad smell. It came from the bathroom I think but was deep in the carpet. It had the same distinct stench as when we empty the grease traps at work. It is our fault really for not complaining as I am sure your team would have accommodated us with a new room.

AccorHotels certified review
Anonymous Families - 11/07/2017

very good better than expected ....great location great views.

AccorHotels certified review
Tj Families - 11/07/2017
« Great place to stay »

Great location. Clean rooms. Friendly staff. Parking reasonably priced. Only negative is that the rooms are very dark and the lights do not provide much light

AccorHotels certified review
Kelvin S. Business - 11/07/2017
« Satisfactory »

Stay was good. But didn't know Mercure do not offer welcome drink like Novotel or Sofitel to Accor members.

AccorHotels certified review
Cheryl H. Families - 10/07/2017
«  Cheryl H »

Great friendly staff nothing was a problem

AccorHotels certified review
Charles C. Solo - 10/07/2017
« Very short stay but very pleasant especially the welcome to loyal members »

Quick and easy check-in and check-out, nice welcoming drinks, pleasant room and very good dinner.

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