Novotel Brisbane Hotel 4 stars

TripAdvisor rating 4.0/5 2,834 reviews
Novotel Brisbane
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+ 22 Services
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Hotel extras

  • Central and Riverside under 10-minutes' walk

  • WiFi, work space, iPod® dock, plug-in TV

  • Leafy rooftop pool, fitness centre, sauna

  • Snacks and drinks till late in the stylish bar

  • Airy, flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Novotel Brisbane

200 Creek Street
4000
brisbane
australia

Tel: +61733093309

Fax: (+61)7/33093335

Contact email

Check-in from 14h00

Check out up to 11h00

  • CREEK STREET :   WARREGO HW (S4) ROMA STREET

  • CREEK STREET. :   PACIFIC HW (F3) ROMA STREET

  • CREEK STREET.. :   BRUCE HWY 1 ROMA STREET

  • CENTRAL STATION :   ALL CENTRAL STATION

  • By plane

    BRISBANE DOMESTIC At 16km / 10 miles

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By boat

    EAGLE STREET PIER At 0.05km / 0.03 miles

  • By helicopter

    BRISBANE AIRPORT At 16km / 10 miles

  • By car

    BRUCE HIGHWAY At 8km / 5 miles

  • By car

    CUNNINGHAM HIGHWAY At 30km / 18.75 miles

  • By car

    Pacific Motorway M3 At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.25 miles

  • By train

    CENTRAL STATION At 0.2km / 0.12 miles

GPS :-27.463659, 153.027241

Currently, close to our hotel

Lone Pine Koala Sanctuary Zoo, visit

From 01/01/2013 to 31/12/2019

At 9.9 km

Our accommodations

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide range of convenient features, which include a work desk, broadband and Wi-Fi internet access, an iPod docking station, a flat screen TV with movies and a complimentary in-room yoga channel, a minibar, air conditioning, and a modern well-appointed ensuite.

Standard Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premier Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premier Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premier Room 1 King Bed and Balcony

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Executive Suite 1 King Bed and Balcony

  • Max. number of persons: ‌2
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

TWO DONKEYS

Type of cuisine: Cafe

This contemporary cafe offers a selection of gourmet sandwiches, savoury pastries, salads, daily specials, coffees and beverages together with a selection of cakes and biscuits. Indoor and alfresco seating or alternatively take away.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PANTRY BY NOVOTEL BRISBANE

Type of cuisine: International

The Pantry, Novotel Brisbane's main on-site eatery, offers alfresco dining and food to make you feel like you're dining in your own home - it's fresh, seasonal and delicious.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR BY NOVOTEL BRISBANE

Photo non contractuelle / Strictly non binding

Unwind at the stylish GourmetBar - the perfect space for socialisation and relaxation. Enjoy à la carte breakfast, lunch, dinner and specialty drinks. GourmetBar delivers signature tastes and authentic cuisines with a unique twist on the classics.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 282 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Brisbane

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

17,318 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,834 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Quick break

Customer review rating 4.3/5

Lisa B. Couples - 19/06/2019 AccorHotels certified review

Wow an awesome upgrade and a fabulous greeting by staff who are like old friends

Dear Lisa, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Ron Turner Chief Engineer

awesome

Customer review rating 4.3/5

Fransisca G. Families - 18/06/2019 AccorHotels certified review

i love how the staffs are friendly and so helpful. they shows that they're care for the guests

Dear Fransisca, Thanks for taking the time to provide feedback on your recent stay. We appreciate your feedback which I will share with the team as we are always looking at ways to be able to improve on what we do to ensure the best possible experience. Thanks again and I hope you enjoyed the rest of your travels. Regards, Ron Turner Chief Engineer

Really enjoyable stay

Customer review rating 4.3/5

Julie Couples - 18/06/2019 AccorHotels certified review

My husband and I had a nights stay at Novotel Brisbane. Our room was clean and spacious enough. Check in and out was quick. Room service was again quick and food was tasty. The movie selection was good but we were a little disappointed that the full selection wasn’t available in the package option. Breakfast was good but though the hot selection could’ve been better. Saying that we had the winter special of $1 breakfast somat that price there was no complaints but if we’d paid the full price we’d have expected a little better. Overall a great stay and would stay again.

Dear Julie Thank you for taking the time to share your feedback. I have shared your breakfast thoughts with our Food and Beverage team for her review. We hope to welcome you back to our hotel very soon! Sincerely, Natt Ashton Front Office Manager

show stopper

Customer review rating 4.3/5

Peebee Couples - 18/06/2019 AccorHotels certified review

easy access to showgrounds, train and city efficient checkin by really helpful staff comfortable room with all necessary amenities added touch of welcoming M&Ms and drinks complimentary parking - wonderful! Excellent breakfast selection Dinner delicious and well prepared, but appeared a bit over priced efficient check out with electronic documentation a minor issue is that my son, who is often invited for dinner on our frequent stays at the Novotel, had to pay for HIS parking in a very empty hotel parking. This may be a consideration for management?

Dear Paul Thank you for taking the time to share your feedback. Glad you loved the M&M's. The parking structure below the building is managed by Carepark, however I will share your feedback with the executive team. There may be an option to validate guest who are dining in our food and beverage outlets? We very much value your loyalty and we hope to welcome you back to our hotel very soon! Sincerely, Natt Ashton Front Office Manager

A feeling like you are staying with friends

Customer review rating 4.3/5

Graham R. Business - 17/06/2019 AccorHotels certified review

Friendly and professional staff are your greatest asset and make the traveller feel welcome and at home. The staff at the Novatel in Brisbane have the business travelers requirements totally under control and the VIP members night every Wednesday is an extremely good concept that allows business travelers to unwind, destress and network with others in the same away from home situation.

Good hotel, exactly what you’d expect from Novotel

Customer review rating 4.3/5

C Y. Families - 17/06/2019 AccorHotels certified review

I had a good stay at Novotel Brisbane. The location is at Spring Hill, which is north of CBD proper and the train station, so it’s not in amongst the action and the area is very quiet outside of business hours - good and bad. Room itself was good, with good amenities and decent desk workspace. Technology wise, the TV being mounted on the wall made it impossible to access the HDMI ports to plug in your own entertainment, although wireless screen mirroring is available if you have a compatible device. The on site restaurant and cafe looked quite good but a bit pricey compared to local offerings, but the kids play corner is a welcoming addition for families. I would consider staying here again if the price is right, but I would also consider other options in the CBD area if late night entertainment is needed.

Dear Charles, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Just as an FYI the TV is on a pull out bracket which can also go left to right for better veiwing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Turner Chief Engineer

A welcoming and generous resting place

Customer review rating 4.3/5

David S. Couples - 17/06/2019 AccorHotels certified review

We had a function to attend on Wickham Terrace and the Novotel Brisbane once again provided a welcoming overnight stay. Our elevation to a Superior room was much appreciated and we enjoyed the added benefits of AccorPlus membership which came with it. The M&Ms in a cocktail glass with our complimentary water bottles were a nice touch. Our function was fully catered so we could not avail ourselves of dinner in the hotel. We always find the quality of the food here excellent. Breakfast remains a standard hotel buffet but is well presented with plenty of choices. It's nice to see an unsliced loaf of better quality bread available. A sharper bread nice would be a bonus though! Excellent and friendly staff all round.

Dear David , We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Turner Chief Engineer

front desk people very good.

Customer review rating 4.3/5

Andy B. Solo - 16/06/2019 AccorHotels certified review

over all very good.all staff delt with very good/friendly

Dear Andy Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Natt Ashton Front Office Manager

Great stay convenient location

Customer review rating 4.3/5

John J. Families - 16/06/2019 AccorHotels certified review

A brief stay but the central location ad access to services was a positive

Dear J, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Ron Turner Chief Engineer

Another Good Stay

Customer review rating 4.3/5

Darren N. Solo - 16/06/2019 AccorHotels certified review

Another good stay. Had an overnight and got my usual upgrade which is always appreciated. Staff are always great here. See you next time I'm in BNE.

Dear Darren, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Wafa Taha Executive Housekeeper

Pleasant Return to Novotel Brisbane

Customer review rating 4.3/5

Danny M. Couples - 16/06/2019 AccorHotels certified review

Very Enjoyable Stay - - all staff friendly & competent - very comfortable & spacious room - excellent dinner in restaurant (best steal ever!!) - great location with easy walking access to CBD & Roma St Gardens

Dear Danny, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Ron Turner Chief Engineer

Stay was great

Customer review rating 4.3/5

Gurjit P. Business - 16/06/2019 AccorHotels certified review

My stay at the hotel was really good.i didn’t have a good experience checking out, the printer wasn’t working and the check out person said he would email me a copy but never did and when I got home I was double billed. I did contact the hotel and Tatiana was helpful in straightening everything out.

Hi Gurjit! Thank you for taking the time to complete a review on your stay. We are always looking for ways we can improve our guest satisfaction so I greatly appreciate you providing us with some feedback. I'm glad I was able to assist you with the billing issue, again my sincere apologies for the issue. I look forward to welcoming you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager
Customer review rating 4.3/5

Terrence Business - 16/06/2019 AccorHotels certified review

Why Did i not receive any points on my accor membership for this stay?

Mr

Customer review rating 4.3/5

Gavin B. Families - 16/06/2019 AccorHotels certified review

Staff friendly. Room OK the bed very soft not comfortable. Breakfast was disappointing bacon not properly cooked. Coffee Luke warm.Sausages disaponting.

Dear Gavin, Thanks for sharing your feedback following your recent stay. I am pleased that you seemed to enjoy most aspects of your stay. I will share the rest of your comments with the team for review as we always aim to provide the highest level of service and your feedback is valuable to us. Sincerely, Wafa Taha Executive Housekeeper
Customer review rating 4.3/5

Graham L. Business - 16/06/2019 AccorHotels certified review

Good location and amenities

Very happy, great location, service etc as expected

Customer review rating 4.3/5

Hugh Families - 15/06/2019 AccorHotels certified review

Having stayed here previously every was familiar. A great location, good value, nice room and no problems.

Dear Peter, Thanks for taking the time to provide feedback on your recent stay. We appreciate your feedback which I will share with the team as we are always looking at ways to be able to improve on what we do to ensure the best possible experience. Thanks again and I hope you enjoyed the rest of your travels. Regards, Ron Turner Chief Engineer

Hotel great, parking terrible.

Customer review rating 4.3/5

Nyssa Business - 15/06/2019 AccorHotels certified review

The room was clean and tidy and as expected. The staff were wonderful. Your front office staff were amazing. Where I had a horrible experience was leaving the car park. I had dropped my hotel validation, without realising, and was trying to pay for my parking but the card reader wouldn't read my card. Cars were banking up behind me and as it's only single lane there was no way to reverse. Your parking attendant through the call button hung up on me and told me to sort it out myself and that he couldn't help me at all. The next time I rang I got another person who also said there was nothing they could do, they wouldn't open the gate, wouldn't phone the hotel, wouldn't even confirm there was a problem with the card reader and even when I explained I was BLOCKING traffic, they hung up again. Luckily one of your lovely girls helped me when I was in tears and said she would run up and get another validated ticket for me, but I found my ticket on the ground just as she was leaving. Thank you for having the most thoughtful front desk and hotel staff. And I understand your parking might be run by another company, but it's really something you need to address - being single lane, there's no way to pull over if there's a problem and the parking attendants are not only extremely rude but completely unaware of the situation created there - i refuse to believe there was NOTHING they could do to help a crying, stressed customer of the hotel.

Hi Nyssa, Thank you for your review! I'm glad you provided us with some feedback about what had happened when you exited the car park as I didn't manage to get your name when I ran up to reception to get another validated ticket. My sincere apologies that it was such a hassle for you to exit the car park that day. The car park is run by another company however I have addressed the issue of poor customer service with the Queensland Operations Manager who has since spoken to the team responsible, the next time I meet with him I'll be sure to share the rest of your comments with him. I greatly appreciate you also positively highlighting your experience with your room and our staff, I will definitely pass your comments on to my team as I'm sure they'll be grateful for the kind acknowledgement. Thank you again and we look forward to welcoming you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

excellent staff

Customer review rating 4.3/5

Mark S. Business - 15/06/2019 AccorHotels certified review

Staff on reception were great. Toilet seat was awful and needed replacing. WiFi was hopeless. $20 breakfast was great value. Room phone had unbearable static. Welcome drinks are not very useful for me.

Hi Mark, Thank you for taking the time to review your stay. My apologies for the issues in your bathroom and with your in-room phone. We are always looking at ways to improve our guest satisfaction so I will be sure to pass your comments on to my team. Thank you again for providing us with valuable feedback and we look forward to welcoming you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

Great place to stay, walking distance to riverside restaurants and nightlife.

Customer review rating 4.3/5

Sue Couples - 15/06/2019 AccorHotels certified review

Very comfortable, clean andreally friendly staff.

Dear Sue , We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Turner Chief Engineer

showing

TripAdvisor rating 4.0/5

pauldT3558GI Couples - 15/06/2019 TripAdvisor review

speedy checkin comfortable room with plenty of space and all the amenities central position with easy access to trains and CBD delicious meals - though a little over priced breakfast a feast - despite the over-crowding due to late visitors from flight delays. Over worked but smiling restaurant staff and helpers no daily newspapers - I have been spoilt on previous stays welcoming touch of drink and M&Ms in the room - thank you

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