Novotel Brisbane Hotel 4 stars

TripAdvisor rating 4.0/5 2,837 reviews
Novotel Brisbane
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+ 22 Services
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Room 1

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Hotel extras

  • Central and Riverside under 10-minutes' walk

  • WiFi, work space, iPod® dock, plug-in TV

  • Leafy rooftop pool, fitness centre, sauna

  • Snacks and drinks till late in the stylish bar

  • Airy, flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Novotel Brisbane

200 Creek Street
4000
brisbane
australia

Tel: +61733093309

Fax: (+61)7/33093335

Contact email

Check-in from 14h00

Check out up to 11h00

  • CREEK STREET :   WARREGO HW (S4) ROMA STREET

  • CREEK STREET. :   PACIFIC HW (F3) ROMA STREET

  • CREEK STREET.. :   BRUCE HWY 1 ROMA STREET

  • CENTRAL STATION :   ALL CENTRAL STATION

  • By plane

    BRISBANE DOMESTIC At 16km / 10 miles

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By boat

    EAGLE STREET PIER At 0.05km / 0.03 miles

  • By helicopter

    BRISBANE AIRPORT At 16km / 10 miles

  • By car

    BRUCE HIGHWAY At 8km / 5 miles

  • By car

    CUNNINGHAM HIGHWAY At 30km / 18.75 miles

  • By car

    Pacific Motorway M3 At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.25 miles

  • By train

    CENTRAL STATION At 0.2km / 0.12 miles

GPS :-27.463659, 153.027241

Currently, close to our hotel

Lone Pine Koala Sanctuary Zoo, visit

From 01/01/2013 to 31/12/2019

At 9.9 km

Our accommodations

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide range of convenient features, which include a work desk, broadband and Wi-Fi internet access, an iPod docking station, a flat screen TV with movies and a complimentary in-room yoga channel, a minibar, air conditioning, and a modern well-appointed ensuite.

Standard Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premier Room 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premier Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Premier Room 1 King Bed and Balcony

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Executive Suite 1 King Bed and Balcony

  • Max. number of persons: ‌2
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

TWO DONKEYS

Type of cuisine: Cafe

This contemporary cafe offers a selection of gourmet sandwiches, savoury pastries, salads, daily specials, coffees and beverages together with a selection of cakes and biscuits. Indoor and alfresco seating or alternatively take away.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PANTRY BY NOVOTEL BRISBANE

Type of cuisine: International

The Pantry, Novotel Brisbane's main on-site eatery, offers alfresco dining and food to make you feel like you're dining in your own home - it's fresh, seasonal and delicious.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR BY NOVOTEL BRISBANE

Photo non contractuelle / Strictly non binding

Unwind at the stylish GourmetBar - the perfect space for socialisation and relaxation. Enjoy à la carte breakfast, lunch, dinner and specialty drinks. GourmetBar delivers signature tastes and authentic cuisines with a unique twist on the classics.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 282 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Brisbane

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

17,465 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,837 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Enjoyed our stay as usual, still wish free parking was provided for all bookings

Customer review rating 4.3/5

Lachlan N. Couples - 09/07/2019 AccorHotels certified review

Room was clean as it always is, nice and cozy in the average weather outside. We like staying here as it’s very central and well priced, we just wish that parking was provided for room bookings instead of charging the parking too. We do understand that it’s another business however.

Perefection

Customer review rating 4.3/5

Muta Solo - 09/07/2019 AccorHotels certified review

I had a one night stay, due to needing to move for one night from an apartment style accomodation. I arrived before check in, but my luggage was stored without question and one my return was waiting for me in my beautiful deluxe room. The bed was divine, and the room quite, clean as and homely

Poor due to a credit as below

Customer review rating 4.3/5

Mike H. Couples - 09/07/2019 AccorHotels certified review

One bottle of wine ordered when room booked. Extra bottle of wine not delivered - check with Delores on the front counter.l

Hi Mike, Thank you for your review. My sincere apologies that your experience did not meet your expectations. I can see that on making your booking you added a bottle of wine for $20, is this the bottle that did not get delivered or was there an additional bottle to this that was ordered and not received? We greatly appreciate you taking the time to provide us with some valuable feedback as we are always looking at ways to positively improve our guest experience so I will be sure to discuss your feedback with the appropriate departments. I look forward to hearing from you and also to hopefully welcome you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

one night stay

Customer review rating 4.3/5

Ss Families - 09/07/2019 AccorHotels certified review

Brief stay in Brisbane. Novotel was good as usual. Benefited from use of Accor card to get half price dinner. Breakfast buffet was sufficient.

Family night away in the city

Customer review rating 4.3/5

Michelle C. Families - 09/07/2019 AccorHotels certified review

Check in was very average (rude and unwelcoming) but after a night where one of the kids was ill in the room the lady who checked us out was nothing short of amazing. I tried my best to clean the bed for the cleaning staff and the lady on reception on check out couldn’t have been more understanding and made me feel much better after I was profusely apologising for the disaster. She made the whole experience much less stressful and was an amazing credit to the hotel. Unfortunately I did not get her name.

Great location, great venue

Customer review rating 4.3/5

Julie Families - 09/07/2019 AccorHotels certified review

Quick check-in and check-out, great service.

A fantastic experience, end to end.

Customer review rating 4.3/5

Shannon D. Business - 09/07/2019 AccorHotels certified review

I enjoyed the friendly staff, comfortable rooms and fantastic breakfasts. The girl that checked me in was super professional and always greeted me with a smile during my stay and could not do more to be hospitible.

Hi Shannon, Thank you for your review! I'm glad to hear you had a fantastic experience positively highlighting the service received from staff, breakfast, and your room. It's always great to receive positive feedback from our guests so I'll be sure to share your comments with the team. We look forward to welcoming you back on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

Relaxing and stress free

Customer review rating 4.3/5

Glenn C. Families - 08/07/2019 AccorHotels certified review

Staff at check in and check out were fantastic and made us feel welcome. Nothing was too much trouble. Hotel was ideally located for us to explore Brisbane City.

Hi Glenn, Thank you for your review! I'm glad to hear your stay was relaxing and stress free, also positively highlighting the service received from the Front Desk staff. It's always great to receive positive feedback from our guests so I'll be sure to share your comments with the team. We look forward to welcoming you back on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

It was an excellent experience

Customer review rating 4.3/5

Jenny M. Families - 08/07/2019 AccorHotels certified review

We thoroughly enjoyed the experience. The staff were very friendly and helpful, particularly Courtney who contacted other Novetels in Brisbane to find our sister in law. The food was very good and the service excellent. We also used the Two Donkeys for lunch and that was also very good.

Okay stay with a few hitches

Customer review rating 4.3/5

Susan S. Couples - 08/07/2019 AccorHotels certified review

Good sized room on 11th floor however a few issues were discovered in the room. The safe did not work and neither did the refrigerator. Told the front desk on checkout (only noticed the fridge on the last day when I went to get a drink out and it wasn't cold). Also small details such as cleanliness of light switches (black dirt around the switch in the bathroom - don't think it had been cleaned in a long time). As Accor Advantage plus members we did not receive out free bottle of water on check in and also was disappointed to see the bar no longer too the Advantage Plus card. We were directed around to another cafe outside (by the front desk staff) however they didn't even know what we were talking about when we enquired about using the Advantage Plus card there

My recent stay

Customer review rating 4.3/5

Louise D. Business - 08/07/2019 AccorHotels certified review

The stay was pleasant. The staff are helpful. The rooms are getting very tired

Customer review rating 4.3/5

Matt Families - 07/07/2019 AccorHotels certified review

Clean, professional staff, great food

Hi Matt, Thank you for your review. I'm glad to hear your stay was good, specifically highlighting the cleanliness, staff, and food. We greatly appreciate you taking the time to provide us with some feedback and we look forward to welcoming you back on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

Memorable

Customer review rating 4.3/5

Anita S. Couples - 07/07/2019 AccorHotels certified review

Really nice and memorable. Celebrated our 31 years anniversary and went out with friends. Decided to stay for the night in Novotel and loved the personal touch and the lovely receptionist in the front greeting us for our anniversary...surprised one for my husband. The beautiful platter with sweets n treats was a surprise too...Thank you for making our day very Special.

Hi Anita, Thank you for your review. I'm so happy we were able to create a positive and memorable experience for you with your anniversary being such a special occasion, I'll be sure to pass your comments on to the team. We greatly appreciate you taking the time to provide us with some feedback and we look forward to welcoming you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

Professional staff prompt and friendly service.

Customer review rating 4.3/5

Ivan D. Couples - 07/07/2019 AccorHotels certified review

We enjoyed our stay.

Hi Ivan, Thank you for your review. I'm glad to hear you enjoyed your stay positively highlighting the service received from our staff. We greatly appreciate you taking the time to provide us with some feedback and we look forward to welcoming you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

Mrs C R.

Customer review rating 4.3/5

Charmaine R. Friends - 07/07/2019 AccorHotels certified review

Friendly, helpful & professional staff

leaking bathroom

Customer review rating 4.3/5

Jay Families - 07/07/2019 AccorHotels certified review

I had four nights stay and on the 2nd day there was massive leaking in the bathroom and I fellover. I expected a formal apology but all I got was a change of room as if it was nothing.

Dear Ji-hea , Thank you for taking the time to tell us about your experience at the Novotel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ron Turner Chief Engineer

Brisbane Business

Customer review rating 4.3/5

Richard Business - 06/07/2019 AccorHotels certified review

The trip was for business and I select to stay at Accor properties in order to be recognised for my status and to keep building on it. I was disappointed that my profile was not attached to the booking and add a result did not receive an upgrade or welcome drink Apart from that the rest of they stay was to standard.

Great service, nice room, great breakfast!

Customer review rating 4.3/5

Tom Families - 06/07/2019 AccorHotels certified review

Great service, nice room, great breakfast!

Hi Tom, Thank you for your review. I'm glad to see you enjoyed your stay, positively highlighting the service received, your room, and great breakfast. We appreciate you taking the time to provide us with some feedback and we look forward to welcoming you back to Novotel Brisbane on your future travels. Kind regards, Tatiana Fitzsimons-Timoti Duty Manager

Great service as always

Customer review rating 4.3/5

Shannon W. Business - 05/07/2019 AccorHotels certified review

Great service, and well looked after by the Novotel team

Staff make all the difference

Customer review rating 4.3/5

Denis Business - 05/07/2019 AccorHotels certified review

Room was good and clean. The hot breakfast could be significantly improved. I've stayed here quite a few times and it's consistent. The stand-out here is the reception staff. The guy who greeted me was, as is often the case here, excellent: friendly, knowledgeable, helpful, polite - well above the quality at many of the other hotels I stay at. I hope you pay them well - they are your best asset.

Dear Denis M., Thank you for taking the time to tell us about your experience at the Novotel Brisbane. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. You have mentioned that breakfast could be improved; would you have a moment that I could call you to gather further insight as too what you would like improved or included. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Collins Executive Chef
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