Hotel - Novotel Brisbane
Novotel Hotel Novotel Hotel

Novotel Brisbane Hotel

4.0/5 2,816 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Breakfast buffet
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Our rooms

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide

  • 296 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Cordless telephone
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 16,654 reviews

Our guest reviews for Novotel Brisbane

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,816 reviews
David L. Couples - 14/03/2019 AccorHotels certified review
« Staff, room and facilities were excellent »

No complaints at all. Breakfast was sumptuous. Room very good. Great access to the CBD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan , We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Turner Chief Engineer

Tyran P. Business - 14/03/2019 AccorHotels certified review
« Best stay in Brisbane. »

This was the best stay I have had in Brisbane and this is why Novotel Brisbane is one of my all time favorite hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyran, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Ron Turner Chief Engineer

Toni Couples - 13/03/2019 AccorHotels certified review
« Great hotel in excellent location »

Our whole stay was fantastic. Our room on the 14th floor was very well appointed, the staff were friendly, helpful & very professional. It’s obvious that the hotel takes great pride in ensuring customer satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toni, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Ron Turner Chief Engineer

Alan Couples - 13/03/2019 AccorHotels certified review
« nice room, only issue was at Breakfast, no cups? only paper ones? only about 20 people dining »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It was disappointing to hear that breakfast wasn't up to expectations and there were no cups for your morning coffee or tea, I will share this with the breakfast team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Fagerlund, Food and Beverage Manager

Vanessa W. Friends - 13/03/2019 AccorHotels certified review
« Exceeded my expectiations »

We had a wonderful weekend, Perfect position in the city, facilities fantastic, "The Pantry" Superb Food, the staff were all so helpful and accommodating. The rooms were modern and clean. 5 min walk to the city - perfect location This will be our "go to" place when in the city from now on

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Turner Chief Engineer

Mitchell Friends - 13/03/2019 AccorHotels certified review
« A great comfortable experience »

Very comfortable and great friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mitchell, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Ron Turner Chief Engineer

Brendan Business - 13/03/2019 AccorHotels certified review
« No issues »

Clean room, friendly staff, no hassles. Would be great if you could install some USB charging ports though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Ron Turner Chief Engineer

Melanie Couples - 13/03/2019 AccorHotels certified review
« Close to what we needed »

Needed to stay somewhere close to Central Station. Novotel suited us perfectly, not only is it close to coles and woolies it’s also just a short walk to the mall, eagle street pier and the casino.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie , We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Collins Executive Chef

Family - 13/03/2019 TripAdvisor review
« Sisters »

The only negative, a bit of mould in bathroom. Great location, friendly, helpful staff, loved it. One of the best hotels I’ve stayed in. I had a bit of trouble working out the car parking bit. Also I didn’t ask or was told that I had to pay for parking, note to self next time.

Janet S. Couples - 12/03/2019 AccorHotels certified review
« Afordable getaway »

Staff were very attentive, room had lovely balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, Thanks so much for taking the time to provide such positive feedback following your recent stay with us. We hope to welcome you back sometime. Sincerely, Wafa Taha Executive Housekeeper

Anonymous Business - 12/03/2019 AccorHotels certified review
« Once we found the front door (challenging) our stay was very good »

The car park was easily found but the front entrance was a challenge and had to call through for directions. The reception staff were lovely but she did miss hear my name and stated that there was no booking. I presented a printout and it was found so all was well. She kindly offered a late check out (as it was late) as an apology for any confusion and that was VERY much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norina, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Wafa Taha Executive Housekeeper

Jan Couples - 12/03/2019 AccorHotels certified review
« great place to stay in Brisbane »

The hotel is located just a short distance from the city centre. The view from the room provided a nice panorama of the city. The room was spacious, clean and quiet. I felt welcomed at reception. The check-in process was quick; and it was the same for the check-out. The staff were extremely helpful and provided guidance as to what to see and do in Brisbane during a weekend stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thanks for the wonderful review of our hotel following your recent stay. It is really pleasing to hear you had such a great experience while staying with us in beautiful Brisbane. We look forward to welcoming you back sometime. Sincerely, Wafa Taha Executive Housekeeper

Darryl C. Solo - 12/03/2019 AccorHotels certified review
« Look after while staying at Novotel »

Room and Breakfast was excellent.

Peter Couples - 12/03/2019 AccorHotels certified review
« Great room but bathroom needs attention »

Great room with comfortable bed & pleasant surroundings. Bathroom was dated and needs attention

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thanks for taking the time to provide feedback after your recent stay. It is really pleasing to hear that you enjoyed most of your experience while staying with us at Novotel Brisbane. I'll share your feedback with the rest of the team as we are always working towards providing the best possible experience to all of our guests. Thanks again and we look forward to welcoming you back sometime. Sincerely, Wafa Taha Executive Housekeeper

Anonymous Families - 12/03/2019 AccorHotels certified review
« As always great service great staff »

Meals at the resurant where excellent again the staff where excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Novotel Brisbane. So great to hear that you enjoyed your meals and dining experience in particular. Thank you for your loyalty and see you soon. Sincerely, Sara Fagerlund, Food and Beverage Manager

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Generally a very pleasant stay »

Fine thanks. A couple of areas could be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail, Thanks so much for taking the time to provide such positive feedback following your recent stay with us. We hope to welcome you back sometime. Sincerely, Wafa Taha Executive Housekeeper

Judi F. Couples - 12/03/2019 AccorHotels certified review
« Fabulous time in Brisbane everything was great. »

Had a great time at the hotel staff were helpful and friendly. Restaurant staff were great and cooked our requested eggs perfectly. Even did an individual potato dish for us when there were no potato dish in the buffet. Room was comfortable and beautifully cleaned each day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judi, We very much appreciate your comments regarding your stay at the Novotel Brisbane. The team will be thrilled with the feedback received in particular around your breakfast experience. Thank you for your loyalty and hope to see you again soon. Sincerely, Sara Fagerlund, Food and Beverage Manager

Kelly Business - 12/03/2019 AccorHotels certified review
« COMFORTABLE STAY NOTHING OVERWHELMING SERVICE THE SAME AS ANY HOTEL »

The stay was comfortable. Nothing stood out for me as being exceptional that made me want to return to the hotel. Whilst out of your direct control the car park was not very user friendly at all. I arrived no warm welcome other Accor Hotels I stay at greet me by name. the woman that initially checked me in seemed more instead in the cucumber in her sandwich her colleague was getting then checking me in. I arrived to my room however I thought I booked a twin not a king. I went downstairs and Ben I believe was his name was extremely helpful and got me another room. I actually found that room to be nicer then the "premium" balcony room I had initially booked. The bar staff were nice and the food in the restaurant were friendly our waiter was joking around and was very pleasant. The next morning for breakfast, I gave my room number and was just told to site anywhere. Again no acknowledgment of my name. There was no welcome gift and considering I am a Platinum Accor Plus member as per the benefits and after staying at other Novotel hotels I expected a Welcome gift. when I questioned this the response was we don't do that but we have a members night on Wednesdays, so being an Accor Plus Platinum member I can only benefit when staying at your hotel on a certain night of the week, yet when I stay at other Novotel brand hotels it does not matter when I stay. There was no turndown service either. The hotel was nice enough and was clean. However your staff could really go the extra step by actually acknowledging the customers name. The experience was satisfying however I could not find anything to stand out to make me want to come to your hotel again against the many Accor hotels available in Brisbane.

Anonymous Solo - 11/03/2019 AccorHotels certified review
« Relaxed , enjoyabke experience. »

Friendly staff, very helpful and upgraded my room without me asking. Lovely clean rooms, restaurant meals were also delicious! Great location. Loved swimming in the pool. Very relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venita, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It was wonderful to read that you enjoyed your stay and our meals. Thank you for your loyalty and see you again soon, Sincerely, Sara Fagerlund, Food and Beverage Manager

Elvis K. Couples - 11/03/2019 AccorHotels certified review
« ALL GOOD »

tidy and look very new, everything fine, thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chug Hung, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Ron Turner Chief Engineer

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