Hotel - Novotel Brisbane
Novotel Hotel Novotel Hotel

Novotel Brisbane Hotel

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4.0/5 2,664 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Breakfast buffet

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Our rooms

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide

  • 296 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Cordless telephone
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 13,076 reviews

Our guest reviews for Novotel Brisbane

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,664 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bevan W. Families - 14/01/2018
« Very satisfied in every way. »

Everything we needed for a short stay at a fair price. Good work Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bevan W., Thank you for taking the time to complete your guest satisfaction survey. It is always a pleasure to hear from our guests and to read that we met all of your requirements was especially pleasing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
Suzanne P. Families - 13/01/2018
« We had a great experience staying at the Brisbane Novotel. »

We had a wonderful stay staying at the Brisbane Novotel. It was a quick stop over to watch the big bash whilst travelling between the gold coast up to the sunshine coast on our holidays from Victoria. We had a lovely cocktail at the bar before heading off. The staff were amazingly helpful to point us in the right direction to the free transport to and from the ground. Easy check in and check out services. I did call to arrange the in hotel babysitting the night before and I was assured that the hotels concierge would look into it and call me back, however no one did so that was a little disappointing, as it would have been nice to spend a little time out after the big bash with my partner, but all else was fantastic, thank you!! We would definitely love to stay again in the future...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne P., Thank you for taking the time to complete your guest satisfaction survey. Positive comments such as yours are always a pleasure to read. It was great to see that you enjoyed the bar prior to heading out to the cricket. I do have to apologise that we did not follow up your request for a baby sitter but I will address this with the team as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
Peter J. Couples - 13/01/2018
« Summer escape to Brisbane »

Very enjoyable from beginning to end. Good meals, quality room and other facilities. Excellent service from the staff, especially Courtney at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter J., Thank you for taking the time to complete your guest satisfaction survey. Positive comments such as yours are always a pleasure to read so I will be sure to pass them on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
Debbie Couples - 13/01/2018

We enjoyed our stay at Novotel Brisbane - it is clean and quiet and comfortable. Only one thing to report the door did not close without being pulled shut - we came back after our day out and the door was open . Our room had been made tidy, bed made etc however, the door obviously did not close after clean. Room No. 210 12th floor, I think.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brent A., Thank you for taking the time to complete your guest satisfaction survey. Positive comments such as yours are always a pleasure to read so I will be sure to pass them on to the entire team. I have also passed on your comments about the door to our maintenance team to fix. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
John Families - 13/01/2018
« John »

Friendly Helpful Staff, Handy to city & south Bank, easy access to car parking. Stay was enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Thank you for taking the time to complete your guest satisfaction survey. Positive comments such as yours are always a pleasure to read so I will be sure to pass them on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
Tony Families - 13/01/2018
« Very friendly staff who were happy to help with any inquiry and very genuine in their approach. »

Friendly and helpful staff upon check in.Bar staff were knowledgeable friendly and good fun too , breakfast buffet was well presented and great staff there again too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony B., We very much appreciate your comments regarding your stay at the Novotel Brisbane. I was please to read that our staff at reception the bar and the restaurant where friendly and helpful. I will make sure that your comments are shared with all of them. We look forward to welcoming you back in the near future. Sincerely, Laurence Nathan

AccorHotels certified review
David S. Business - 13/01/2018
« Try and get it right »

After receiving an email yesterday regarding my booking confirmation (which I didn't book) I called your hotel and said that something is wrong as I haven't booked any accommodation. As I am a Priorty Member I didn't want my credit card debtitit for this booking. I was put through to resavations from reception, and he hen hung up on. I then phone back and talk to Michael, who said he would look in to it and get back to me. After a short time Michael left a message on my phone stating that the booking was mahe by corporate travel for someone else. The hotel had sent me the booking confirmation by mistake, as the email addresses are similar. Very disappointing that this has occurred and it caused me some stress thinking that my credit card would be charged for somebody's incompetence. After all this I still receive the email asking to complete a survey about the stay. Not very good service in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you for bringing this issue to my attention. Its obviously a very bad look when you are getting confirmation emails and survey emails for a booking that you didn't make. I have passed this review on to the Front Office Manager to rectify. Sincerely, Laurence Nathan General Manager

TripAdvisor review
Couples - 13/01/2018
« Relax in Brisbane »

We were given a warm reception when we finally found the hotel, because the Sat Nav directions weren't very good. The hotel is conveniently close to the centre and an easy walk to the river and restaurants, but is a hard walk back up the hill. Everything was superbly clean and the receptionists very helpful with our queries as we had never visited this city before. Special mention must be given to Jack who was never seen when you didn't need him and always there to help. We would certainly book the Novotel again

AccorHotels certified review
Mick H. Families - 12/01/2018
« Room not up to the standards »

We stay at the Novotel many times through the year. This room we had this time would have to be the worst yet. It really needs work done to it to keep up with the Novotel standards. The pillows were very flat. The bathroom need a really good clean in areas where the cleaners cant do in there short time they have to get really for next guests. Bottom of bathroom door a mess, no clothes line to hang our togs on, as this was our first time we have used the pool. The pool ladders both need repair as they are so dangerous (Broken metal). The restaurant food was great but we had trouble finding a chair that was clean to sit on for breakfast. Had on e staff member a bit rude at breakfast also. Usually none of this is a problem for us in the years we have come there. But this time we actually spent 2 nights for the kids to see Brisbane in the school holidays and this part was still enjoyable but disappointing at the same time.

AccorHotels certified review
Gj W. Couples - 12/01/2018
« Good location »

Comfortable and in a good location.

AccorHotels certified review
Mike Families - 12/01/2018
« Brisbane novotel at new years »

We enjoyed our stay, rooms were nice and staff as usual were excellent. Facilities of the hotel are ok and its location to downtown Brisbane is pretty good, within 10 mins walking distance. Stayed for dinner as well as breakfast at the hotel, dinner- food was lovely, thoroughly recommend you try the evening menu on offer we really enjoyed our meals. Breakfast for me wasn't so good but the rest of the family were quite happy, I would recommend if like us you have teenagers that you seriously consider getting them their own room rather than sharing the room with them due to the lack of space. 30/32sqm isn't alot of room with 4 suitcases! Other families we were staying there with they did this for their kids who are mid teens and they were alot happier with their stay than we were but I guess you get what you pay for at the end of the day. Beds were very comfortable and had a great nights sleep though. Thanks for a good few nights RnR.

AccorHotels certified review
Simon Business - 12/01/2018
« Quick business trip »

Fast check-in with a smile is always a great welcome after a days travel. Everything was ready and the room at the right temperature after a long hot day on the road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon Lever, We very much appreciate your comments regarding your stay at the Novotel Brisbane. Positive comments such as yours are always a pleasure to read so I will be sure to pass them on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
Glenda D. Families - 12/01/2018
« Family stay »

Room and facilities good, however, not suitable to be classified as a family room. Breakfasts were brilliant. All staff were fantastic. Only disappointment was the size of the room, no table, and not enough room for 4 people to move around.

AccorHotels certified review
Paul Families - 12/01/2018
« Paul »

Really good. Have stayed here on several occasions. Great location for the city and not too far to Southbank. Was very grateful to be able to check in early, thanks Michel. The staff are always helpful, polite and make for an enjoyable stay. With breakfast and parking as part of the deal, it is our goto hotel any time we are in Brisbane. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Laing, Positive comments from a regular guest are always a pleasure to read so I will be sure to pass them on to the entire team. A special mention will also go out to Michel for ensuring that you checked in to your room in timely manner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
Dien T. N. Families - 12/01/2018
« Mr »

Hi.we have been wonderful time to stay in your hotel. All of my family happy very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oanh N., We very much appreciate your comments regarding your stay at the Novotel Brisbane. Positive comments such as yours are always a pleasure to read so I will be sure to pass them on to the entire team. Sincerely, Laurence Nathan

AccorHotels certified review
Sara Business - 12/01/2018
« service was not 4 star »

On my arrival, I was disappointed with the customer service! Absolutely not a friendly welcome! Beding were not clean on our arrival. Breakfast buffet was very average and dishes had stain and cups had lipstick mark on them!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Thank you for taking the time to tell us about your experience at the Novotel Brisbane. I was very disappointed to read that we did not meet your service expectations and also the room and breakfast experience. Please be reassured that I will address the issue you have raised with the team so that we may improve in the future. Sincerely, Laurence Nathan

AccorHotels certified review
Colin S. Families - 12/01/2018
« Excellent value for money »

Very enjoyable. Good food. Quiet. Friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin and Wendy We very much appreciate your comments regarding your stay at the Novotel Brisbane. Positive comments such as yours are always a pleasure to read so I will be sure to pass them on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

AccorHotels certified review
T Y. Business - 12/01/2018
« OK »

I stayed one night (I have stayed here previously, approx 5 times) and it was ok, very ordinary.

AccorHotels certified review
Audrey C. Families - 11/01/2018
« The breakfast can be improve. »

The service is good and friendly.

AccorHotels certified review
Carole Couples - 11/01/2018
« Great stay, comfortable, convenient, economical »

Enjoyed the location, great restaurant and services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carole F., Thank yo for taking the time to complete our guest satisfaction survey. It is always a pleasure to receive positive feedback. I especially pleased to read that the location met your needs as well as the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Nathan

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