Novotel Bangkok Bangna Hotel

Pleasant stay with room for improvement especially the bathroom

Great accommodation

I have stayed at the Novotel Bang Na for many years and altjhough still the same comfortable experience it will benefit greatly when the re-fit is completed as it is getting a little "tired"

great

To whom it may concerns, This is a complaint about the 6 stays in your hotel, Novotel bangna. As you may know, my umbrella cover is lost in the lobby on June 21. And I asked the front desk twice on the next morning and evening. The first reply was you didn’t get my lost item, and the second reply was you saw it yesterday but "you didn’t keep it". Finally, I was informed that you didn’t see anything. I do not know how you think about this, but as a customer, I feel upset at your reply. How can a well-known and global chain hotel reply like this? I feel disappointed and frustrated about the stay in your hotel.

I found the hotel a bit run down, neglected and the rooms were rather small for the price. Renovations were also taking place from early morning and these were unannounced both during the booking process and at the hotel. After bring this to the manager's attention I was refunded for one night which was acceptable.

Stayed for 2 weeks. Overall food quality was adequate although some western options were poor/not as described. The restaurants were not well frequented - probably as cheaper better food was easily available nearby. Room comfortable and clean, although aircon was barely able to deal with maintaining comfortable conditions. Pool and gym were great.

The hotel was of a high standard. The choice of food and drink was good. The best part was the friendliness and helpfulness of the staff.

Not cold water, only hot water when we washing and shower.

Stayed at Bangkok Bangna with my friend. My room was OK, but my friend's room was not good who did not speak English. Waterdrop from the ceiling in washbasin. One day, no bath towel (usually two would be set up). On this issue, reported next morning to the front desk, but just asked by your staff whether towel would be needed now or not. Unbelievable. Even in the front desk and restaurant, a lot of household flies mosquito. Understandable due to location, but not good. Shower room, not convenient. Waterbasin, dark. Complimentary water, thank you, but taste bad, not drinkable for foreigners Morning at restaurant, coffee, terrible Mineral Water, how come so expensive, same price as Paris NOVOTEL Difficult to choose your hotel from a next time

Beside the room temp everything was okay .

Room looks pretty old, but it was clean. Service friendly and everything worked as expected.

GREAT FACILITIES

Back to stay with this Novotel after a long lapse because of limited newly renovated rooms. This time, I returned because of the need to stay near Bangpo area. I found out that there are now 4 to 5 floors of newly renovated rooms. I was given 11 floor and the renovated rooms are good. However, the pictures or images on all channels in the TV are of poor quality. This has been a problem with Novotel Bangna. Most channels do not have clear pictures, not to mention HD quality. Almost all channels are display blur or multiple images and it is irritating to watch and reminded me of watching TV back in the 1970s when we were using air to TV antenna reception. Please do something to improve the TV channels The next issue with Novotel Bangna is that any email to the hotel or feedback is unlikely to get a prompt reply. This time, I emailed to the hotel about a incoming courier parcel that is going to be delivered to me during my stay but it has been 1 week after I checked out but no one has replied me. The last time, I feedback to the GM and he took more than 1 month to reply to me. I wonder if anyone from Novotel Bangna will read this and response?

Always enjoy coming back to the Novotel Bangkok Bangna because of its friendly staff, great facilities and comfortable rooms.