Hotel - Novotel Bangkok Bangna
Novotel Hotel Novotel Hotel

Novotel Bangkok Bangna Hotel

4.0/5 555 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Other sports activities
    • Bicycles rental (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 284 rooms
  • 198 non-smoking rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • Direct dial telephone
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Bangkok Bangna

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 555 reviews
Business - 27/06/2018 TripAdvisor review
« In dire need for upgrades »

The hotel is old while charges a moderate high rate as compare to other hotels nearby. There are a couple of new modern boutique hotels that not only offer at half the price, but also offer complete breakfast as well, with pool facility. It does not have an executive lounge. Even if you are a Platinum Accor Plus member, you are not treated with any free breakfast entitlement like any other Novotel will offer. Hope the hotel can, in the future, offer such entitlement. Otherwise, there is not really that much incentive given that it is somewhat in the middle of nowhere, not in close walking proximity to any shopping malls or restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon L, Thank you and we greatly appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. Your feedback about our accommodation, pool and other services and facilities are all well noted. We just want to let you know that we are still on the process of renovating our accommodations and majority of our facilities. We are convinced that these projects will make your stay even more pleasurable in the near future. And also we apologize if you were not informed about your complimentary breakfast as part of your soft benefits since you are a AccorPlus Platinum member and as a substitute for the executive lounge. You can email our reservations team in the future so we can sort this out on your future reservations/stays with us. We apologize for any inconvenience caused. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

Business - 24/06/2018 TripAdvisor review
« services and food is not good at all. »

i went to the restaurant with my customers and the service is slow and the food is bad. disappoined. When I checked out at 5:15am. The guy in the reception is unprofessional at all. DISAPPOINTED. It cost me @4300 thb. NOT money for value at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wilsonwong388, Please accept our deepest thanks for putting an effort to complete our survey and providing us comments that will further better our accommodation and services as you stay with us here in Novotel Bangkok Bangna. We see that our actions have impacted you unnecessarily. Please do accept my sincerest apologies for any inconvenience caused. I and the management team will do the necessary investigation about your unpleasant dinner experience in our restaurant and with our front desk during your check-out. Your feedback will be used in creating and effective training plan for all of our staff to avoid these incidents from happening again. We’d like you to know that there is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. To this day, one of our focuses will be your suggestion as we are convinced that it will create a better customer experience. We will be increasing our efforts so that in the future, this matter will not happen again. We hope to see you again. Sincerely, Prasert Boonchu General Manager

Business - 12/03/2018 TripAdvisor review
« Good »

The hotel was ok. nothing special. The buffet lunch time is just up to 2pm, i think they should increase it. The staff was nice. The room was very good. Not very far from the airport and to the trade and exhibition center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear carlossis, Thank you so much and we really appreciate you for taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. I will make sure that the comments you have provided will be shared to our colleagues to keep them motivated and also we'll look upon further and analize if we can extend our buffet lunch time. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

Solo travel - 11/03/2018 TripAdvisor review
« Best Accor Property near BKK airport »

BangNa is the perfect spot if you need an Accor property but don't what the price at the airport Novotel or the noise of down town Bangkok. Friendly staff, outstanding breakfast and comfortable room set this Novotel apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert F J, Thank you and we really appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. Our entire team would be glad to know about your comments and how satisfied you were with our overall services during your last stay. I will definitely ensure that these will be shared to them and to our management Team. These will definitely keep our team motivated in always providing the highest level of guest experience. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Business - 11/10/2017 TripAdvisor review
« Friendly staffs but service can be further improved! »

Hotel has gone for and is still undergoing upgrading, which is certainly good for an aging hotel. However, they need to look into how to resolve the flooding issue at their entrance & car park area during heavy downpour. Recently, I was caught in the situation where the whole car park entrance area was flooded & taxi that I was in refused to enter the flooding area. Ended up me alighting the taxi, taking out my working socks & shoes, rolling up my working pants, & taking the risk of walking through the flood to reach the hotel. In the midst of doing so, I fell through a drain of which I wasn't able to see and broke one of my toes. Upon reaching the hotel lobby, I noticed a few hotel guests stuck with their luggage at the lobby, probably figuring out how to get out of the hotel, rushing for their flight departure. Hotel staffs seem unprepared to handle such a situation and I know this is not the first time this hotel has flooding issues. Strongly suggest the hotel management to start planning a contingency plan to ferry their hotel guests in and out of the hotel during such flooding situation, perhaps by having equipped with a high suspension 4 X 4 truck or a modified high suspension golf cart, or even build a higher or thicker walkway from the hotel to the main road as part of flooding contingency plan. It is important to always keep your guests safe and convenient in getting in and out of the hotel in all sorts of situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon L, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the flood during rainy seasons. Together with our engineering team, we are currently creating a contingency plan to prevent such occurrence in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

Family - 06/10/2017 TripAdvisor review
« Great value »

We stayed one night at this hotel when we came late inn to BKK. As an Accor Gold member, the choose was easy. Good price, free room upgrade to renovated floor and welcome drinks, made this stay pleasant. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jornaasland, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

happyvisitor80 Business - 29/09/2017 TripAdvisor review
« Wonderful Experience »

Excellent Service .When we slept on the first day and woke up the next.My wife had a back ache from the soft Mattress. She had requested another sofa to be place together with the current to make a bed as it was hard and better for her back. The hotel accomodated and did just that. We wanted to purchase some milk tea from a restaurant and the Staff Ms.Deer was very accommodating to call and make all arrangements for us. Truly an impeccable service.The hotel made us so very welcomed and our stay memorable.Hotel is newly renovated and nice. However I suggest having a Holder for bath soap and shampoo bottles in the shower. We had to hang a plastic bag and put our shampoo and soap in the bag.

Our hotel has responded to the review
Our hotel has responded to the review

Dear happyvisitor80, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Business - 25/09/2017 TripAdvisor review
« Barely adequate »

Stayed here numerous times and most times were disappointing. Hotel is dated and facilities are always sub par. During my most recent stay, the A/C control in my room was faulty and the room was always freezing. Told the front desk on 3 separate occasions over my 4 night stay and nothing was done. Unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald T, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

Keith S Business - 25/09/2017 TripAdvisor review
« Close to BITEC »

As an Accor Club member I chose to stay at this hotel As it was close to BITEC. Oktoberfest started and was great fun. The staff dressed in traditional German clothes and were very entertaining. I will not hesitate to stay in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith S, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Business - 11/09/2017 TripAdvisor review
« Good business hotel »

Stayed twice in a month in Novotel Bangkok Bangna due to factory visit near Suvarnabhumi airport. Both stays I was upgraded to New Superior room on high floors. Welcome drink vouchers were not forgotten on both stays for Platinum status holder. Rooms were reasonably clean, and no fuss. Ongoing renovations on rooms and water-systems in the day, but should not cause too much disturbance. Shuttle buses to nearby plaza, Mega Bangna, and BITEC for those who require transportation service, otherwise taxi are available although the area not as convenient as Sukhumvit. Good location for those who are visiting Bangna/Suvarnabhumi area. 30 mins drive should get you to the main airport. No subway/BTS within walking distance though. Did not try any of the food or facilities of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferdinand B, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Business - 12/05/2017 TripAdvisor review
« Novotel »

I think I had a refurbished room - certainly it looked like it was reasonably new. Didn't stop it feeling cramped (particularly the 'shower room' - NOT Bathroom) and basic/unrelaxing. Consisent with by previous Novotel experiences. Not a great hotel brand. Will continue to avoid at every opportunity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear davidsR5319LU, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Prasert Boonchu General Manager

Business - 24/04/2017 TripAdvisor review
« Novotel Bangna Stay »

Would be nice to see the breakfast restaurant staff more active in clearing tables and offering tea and coffee. Breakfast buffet food selection is very good, although expensive. Rooms need an upgrade as they are looking a bit run down. In the room there are no electrical outlets near the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 185scotte, Thank you for taking the time to share your experience with us on TripAdvisor. We are regret to learn that you found some certain aspects of your stay such as room and breakfast price were not up to your expectation. Rest assured that your feedback has been well noted by management team. Moreover, we truly appreciate your valuable feedback and sharing your candid experience regarding your recent stay with us. Please accept our sincere apologies for the disappointment caused. Our goal is to provide impeccable services and facilities for all our guests equally. Your comments are taken in a constructive manner and efforts have been made to identify those responsible and to fully investigate this situation. As a commitment to improve the hotel's facilities, we are pleased to share that we have just completed the first refurbishment project of our guestroom on 9th and 11th floor in freshly new look while the rest will be completed floor by floor. For your next visit, you can reserve for our Executive Room or New Superior Room for the most enjoyable and comfortable experience. Please do let us know if we can be of any assistance needed as we sincerely look forward to welcoming you back for more rewarding experience. Kind regards, Prasert Boonchu General Manager

bryanf5 Friends getaway - 01/04/2017 TripAdvisor review
« Comfortable short stay »

This was at least the fourth time we have stayed here, so we obviously like it. Although a little more pricey, it is far superior to any other hotels we have used in the area. Although slightly isolated, reasonably priced taxis are readily available for some excellent local shopping, and it is quite convenient for the airport. The rooms, although slightly small, are comfortable with decent wi-fi, and the option to purchase a late check-out in advance is great. The food is good and it's very hard to fault the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bryanf5, Thank you for sharing your experience with us review on TripAdvisor. We were so pleased to hear that you had a comfortable stay, and found our welcoming team of staff were attentive to all of your needs. Also we was delighted that you liked our food as well. I will take great pleasure in passing on your kind comments to the team. Please do let us know if we can be of any arrangement needed as we look forward to welcoming you back in the future. Kind regards, Prasert Boonchu General Manager

David P Business - 26/03/2017 TripAdvisor review
« Novotel Bangna »

Nice hotel, clean, efficient, upper floor room was recently remodeled. Did not eat there but the food looked OK. Perfect place for business trips as you do not have to deal with the terrible traffic is you stay downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P, Thank you for providing a kind review on TripAdvisor. We are much delighted that you enjoyed your stay with us and thank you for the generous compliments. Providing our valued guests with friendly and efficient service certainly is one of our main focal areas. Please do let us know if we can be of any arrangement needed as we look forward to welcoming you back in the future. Kinds regards, Prasert Boonchu General Manager

Solo travel - 06/03/2017 TripAdvisor review
« Convenient »

This is a great hotel if flying out from Bangkok, it only took 20min to airport and not far from station to get into Bangkok City for that last minute shopping, the staff were so helpful nthere is nothing bad I could say about this hotel at all . Staff most helpful they offered ringing taxi without me even having to ask they seem to think of things and offer to help before you .i would stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faceman54, Thank you for sharing your kind words following your last visit with us. It is a pleasure to hear that your time here has been an enjoyable one and you enjoyed our hospitality. We love ensuring that our guests have special memories to take home with them and know that every little extra touch makes a difference. Many thanks once again, the team and I can't wait to welcoming you back again in the future. Kind regards, Prasert Boonchu General Manager

Business - 22/02/2017 TripAdvisor review
« Convenient »

I have stayed here on several occasions and find the hotel to be convenient for access to the toll road and city center. A good balance between cost and value. The hotel is currently going through some renovations however there was no impact on my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear simonmH763HP, Thank you for sharing your review with us on TripAdvisor. My team and I are delighted that you had a comfortable stay and really great to know that the renovation wasn't disturb you at all. For your next visit, you can reserve for our newly renovated superior room for the most comfortable stay. It was our absolute pleasure to host you to Novotel Bangkok Bangna and we really hope to welcome you back to your home away from home. Kind regards, Prasert Boonchu General Manager

K275POkimt Couples - 13/01/2017 TripAdvisor review
« Excellent in every way ! »

We stayed just one night as a stopover and will highly recommend this hotel. Friendly helpful staff on check in and check out. The room and bathroom were a very generous size and very clean. We enjoyed lunch at the coffee shop. We have previously stayed many times at Novotel Suvarnabuhmi but from now on we will be staying at Novotel Bangna. The staff are friendlier, helpful and genuine to guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K275POkimt, Thank you very much for your wonderful review! We are more than happy to read that you enjoyed your stay with us, especially in regards of the overall service you have received during your stay and know that our hospitality had left you with a lasting impression. Also truly delighted that you liked all aspects of the hotel, deeply appreciated. Thank you again for your kind feedback and we sincerely look forward to welcoming you back for another excellent stay! Kind regards, Prasert Boonchu General Manager

Business - 19/09/2016 TripAdvisor review
« The best business hotel in Samutprakarn area »

I stay here every couple of months. The staff are friendly and helpful, the food in the restaurant is really good, eating at the hotel is a good option. The rooms are modern, clean and roomy. An excellent hotel for the business man.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GregSteer, Thank you very much for sharing your feedback on TripAdvisor following your recent stay with us. We are delighted that you appreciated the great service provided by our team and that you liked all aspects of the hotel. Providing our valued guests with friendly and efficient service certainly is one of our main focal areas. We are also pleased of your kind word "The best business hotel in Samutprakarn area", that was truly touching, deeply appreciated. Many thanks once again for your kind feedback. The team and I are looking forward to welcoming you back for another wonderful stay. Kind regards, Prasert Boonchu General Manager

Business - 01/08/2016 TripAdvisor review
« Home in Bangkok... »

Back to this familiar hotel again. It is almost like a 2nd home. I am returning even though the facilities are not comparable to other hotels because of the friendly staff. The Executive Lounge is still in renovation each time I asked and it has been for the past 2 years!!. The funny incident this time was I received a reply from the GM after I feedback that their reply takes months. The reply from the GM came via TripAdvisor related to a feedback I sent in more than 4 months ago. Time is slow here.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear LeatherTraveller, Thank you very much once again for sharing your thought and we profoundly appreciate your kind support. Regarding to your concern of The Executive Lounge, we perceive that every guest would like to have the best service from the hotel. Due to we are currently undergoing on the renovation plan every floor, a plan to implementing The Executive Lounge needs to be extended. We truly regret that this was not up to your expectation as we always strive to continuously improve the quality of our services. However, it was a pleasure to note that our hospital had left you with a lasting impression. Your kind and generous words will be shared with our team. If there is ever anything at all we can do to make your stays even more enjoyable, we do hope you will let us know. We thank you very much and look forward to welcoming you back to your second home. With warmest regards, Prasert Boonchu General Manager

Family - 20/04/2016 TripAdvisor review
« Suit Chinese Group stay but needs to change for western taste »

Staying in other hotels in Bang Na for over 12 years I have had a chance to compare Novotel Bang Na and others. I am an experienced international traveler. Main features of the stay were: Friendly and helpful staff. Chinese restaurant was good, tasty food and good choices Stayed for 5 nights. Average single-depth pool with little shade on 42 degree day - no services in pool area, no supervision if children swim. Looks to be suited for Chinese Group Stay overnight - al a carte Restaurant not western taste in food. Comparing room size and quality to other hotel of similar size and market - rooms were smaller for the price. Bathroom small and presence of bath and shower together made showering awkward. Wireless internet a little slow but managed to get by. Al a carte restaurant was not well managed with food lacking variety, taste and presentation. Not really to western tastes. Food appeared to be recycled from previous day or was cooked a long time ago. Some food was dry and tasted of fish - eg the potatoes! it would be good to have the menu changed regularly and cooked and managed by someone with an interest in food and with international chefing experience. Hot breakfast food was not much fun, appeared to be recycled from the previous day or was cooked in bulk very early in the morning. Cut breads were drying out. Nice bakery products but should be under cover. The car park was in the open and not attached to the hotel with a roof that did not completely cover the car so it got very hot. The standard price was advertised as 6,500 BHT (about $250 AUD per night). I couldn't understand that price for standard offered and knowing that a close-by Hotel of at least equal standard and quality was offering rooms at around 2,000 BHT with better services, better pool, better rooms and better quality food and al-a carte restaurant. I noted that while a near-by hotel of similar size was full (hence we stayed at the Novotel), the Novotel appeared to have few guests, mostly Chinese group tours. I would stay at Novotel Bang Na if everything else was full. Look forward to seeing some changes in Restaurant management and food quality.

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