Novotel Bangkok Bangna Hotel

Dear Clarence T., We appreciate you taking the time in completing the survey and providing valuable comments and ratings regarding your stay in Novotel Bangkok Bangna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also investigate about your feedback regarding the air-con in room 0921 and our breakfast menu. This will help us to further improve our overall services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Neil L., Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of the Management Team. This will keep our entire team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Steven K, We're glad and honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided will be shared to our entire Team. These will keep our Team motivated in always aiming for the highest level of service experience to all of our guests at all times. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. The comments that you have provided us about our service, will not only offer motivation within our team to aim for service excellence, but will also engage us to think of ways to make each and everyone’s stay truly a remarkable one. This will be shared to our team and most especially to Mr. Rajesh our restaurant Manager who made you and your kids really happy. :-) We are in gratitude to you for sharing your experience, and we hope your next visit will be as pleasurable as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Janice L., We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. We're so glad to hear that you had a good and comfortable stay with us, this will be shared to our team. And also, we will look upon further and do some investigation regarding your feedback about refilling the amenities in the room, for improvement and prevent it from happening again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Tan, Thank you and we very much appreciate your ratings and comments regarding your stay at Novotel Bangkok Bangna. Our entire team would be delighted to know about your comments and how satisfied you were with our service during your last stay. Your comments about the things that we have to improve will be looked upon further and necessary action plan will be in place. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths and areas for improvement. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Louis M., Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of our Management Team. This will keep our entire team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Aaron C., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. I would like to personally apologize to you for any inconvenience caused during your last stay. Your feedback about the water temperature, smell of the room and housekeeping will be look upon further and do necessary training with our colleagues to improve on these aspects of our service and prevent any of these incidents from happening again in the future. On behalf of our Team, again please accept my sincerest apologies. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Sincerely, Prasert Boonchu General Manager

Dear Saikat R., We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. The comments that you have provided us about our service will be shared to our colleagues and management team. It will not only offer motivation within our team to aim for service excellence, but will also engage us to think of ways to make each and everyone’s stay truly a remarkable one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Neil L., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. I will definitely ensure that the ratings and comments you have provided will be shared to our colleagues and to our management Team. We just want to let you know that we are still on the process of renovating our accommodations and facilities and we are convinced that these projects will make your stay even more pleasurable in the near future. On behalf of our team, please accept my apologies for any inconvenience caused during your last stay. All of the issues you've mentioned will be looked upon further, for improvement and prevent it from happening again. Thank you again for engaging in our survey and acknowledging our strengths and weaknesses. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Richard L., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. We will actively use it to motivate our Team to always aim for service excellence and look further to the things that we still need to improve. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Our Valued Guest, Thank you very much for taking the time in completing the survey and providing valuable ratings and comments regarding your stay in Novotel Bangkok Bangna. We've checked and confirm in our system that your Le Club AccorHotels membership rewards points for your stay on 12th of March, 2018 (3 nights) has been credited on your account. Kindly check again on your end. We’d like you to know that there is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Gianni, Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of our Management Team. This will keep our entire team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Geetha, Thank you and we greatly appreciate your respective comments and ratings regarding your stay at Novotel Bangkok Bangna. I will actively use your comments about our service improve, especially in our breakfast buffet to motivate our Team and keep on always aiming for service excellence. However, together with our restaurant team we'll observe the areas for improvement that you've mention about waiting to get service from our staff and we'll make sure that we improve on this part. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths and weaknesses. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Our Valued Guest, Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of our Management Team. I will let them know that you had a great and relaxing time during your last stay with us. This will keep our entire team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager