Novotel Bangkok Bangna Hotel 4 stars

First of all, I have no issues with the staff and service at Novotel Bangna. Thye were true professionals and extremely polite. I've only had wonderful experiences interacting with them all, and no complaints there. My only two gripes were: 1. No better system to handle flooding. While rare, the flooding at the carpark was definitely not a first time occurrence. Surely, this was something that could have been foreseen? Being ferried out to the side of the road with luggage and having to wait in the rain is not exactly a fun experience. The staff were wonderful in organising the transfer and hailing cabs - but there has to be a much better system than this. 2. There should be more frequent shuttles to the mall or even a nearby BTS. There's only two timings for the shuttles, 9am and 6.30pm. Do note that these are drop off services only, you'll have to find your way back to the hotel yourself. A couple other hotels that I've stayed in Bangna before were able to offer these services a lot more frequently plus pickup - it's hard to understand why a more reputable hotel is unable to match up. There's nothing within walking distance around the hotel, not even a convenience store. I chose to stay here for its proximity to BITEC and because I wanted to book an Accor hotel, but I wouldn't rebook for future visits. I would pick an Accor hotel within town and take the train down to BITEC. On some heavy monsoon days, you might even arrive quicker since you can bypass the traffic jam to BITEC.

Everything worked well. I enjoyed breakfasts.

Hotel entrance is flood when heavy raining . I cannot go back to hotel at night and have to find other place to stay at night and in the morning I cannot even go back to have breakfast and check-out. Appreciated for staff help but should improve hotel entrance way because every time of raining, big trouble to guest and cannot go back to stay in hotel also have to find other place instead . Lots of car parking at car park at front of hotel is falling down into water. I can't imagine if that day I park my car at there, my car will be flooded also. You have to urgently improve to this problem because your hotel entrance area is lower than street level so every time heavy raining , it is higher flood and guest will be suffer on this especially have to find other place to stay at night.

It was good overall.. Need to improve on food quality. Found an insect inside my food (lunch) in one of the restaurants. Room was good.

overall good for attending conferences at BITEC. nothing fancy but sufficient.

Overall is ok and will come back to stay whenever get chance.

Overall good experience. Helpful staff. I want to name mr PLAI restaurant staff for arranging me vegetarian takeaway food. I’m very impressed

Appreciated the check in experience, welcome benefits and overall room condition

- Hotel location is superb since it is located nearby the shopping center - Breakfast is OK

service and food is good, only concern was the tv channel is very limited

Booking was bad at Accor Website, customer service number was also bad. Had to use third party website to make reservation. Ended up not able to clock Accor points. The hotel is good as usual. Check out was bad as there are multiple lines and I came first, but becomes last. Ironic.

Always a pleasant stay, great staff.

Rooms are newly renovated and breakfast selection is good. Staff are also very friendly. Waiting for new lounge / bar area to be open.

feel relaxed after an exhuanted day

I was in Bangkok for a week on business and holiday. Traveling alone. The staff were always helpful and assisted me with any questions I had. The room was lovely and bed comfortable. I would stay there again if I had business in the area.