Hotel - Novotel Bangkok Bangna
Novotel Hotel Novotel Hotel

Novotel Bangkok Bangna Hotel

4.0/5 734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 5 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 284 rooms
  • 198 non-smoking rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • Direct dial telephone
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,369 reviews

Our guest reviews for Novotel Bangkok Bangna

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 734 reviews
Jimmy Families - 12/03/2019 AccorHotels certified review
« all are good »

near the airport Suwanaphum airport and big night market Srinakaring rainway night market

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy, We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. The comments that you have provided us about our overall service, will not only offer motivation within our team to aim for service excellence, but will also engage us to think of ways to make each and everyone’s stay truly a remarkable one. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Jen Families - 09/03/2019 AccorHotels certified review
« Friendly staff, but English is quite hard for Thai people. my »

Hard to communicate well in Bangkok. Even staff in hotel only knows quite basic English. Most of the staff is really friendly and helpful, so you alsways get your point across eventually. Our cleaning lady was amazing, shame her english was limited. But she made our day, every day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jen, We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I totally agree on your feedback with regards to the language barrier here in Thailand, that's why our Training team are continuously conducting English Language training for our Hotel staff for us to improve on this area and also we have Expat colleagues to assist our guests if they encounter any of the such issue/problem. Also, your feedback about your check-in experience, the safe box and TV channels will be handled accordingly for further improvement. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

B.w.y.c Business - 08/03/2019 AccorHotels certified review
« Feeling like being home »

Feeling like being home, but it could be much better if Novotel replaces new toothbrush day by day or just provides one more toothpaste

Our hotel has responded to the review
Our hotel has responded to the review

Dear b.w.y.c, Thank you and we greatly appreciate your comments regarding your stay at Novotel Bangkok Bangna. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Scott W. Couples - 07/03/2019 AccorHotels certified review
« Very well looked after . »

Very comfortable with good attention and excellent food .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott W., Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of the Management Team. This will keep our entire, including the management team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

Guest Business - 04/03/2019 AccorHotels certified review
« Absolutely fine for business purposes »

No problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. The comments that you have provided us about our overall service, will not only offer motivation within our team to aim for service excellence, but will also engage us to think of ways to make each and everyone’s stay truly a remarkable one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Todd J. Business - 04/03/2019 AccorHotels certified review

I enjoyed the service and meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd J., Thank you for taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon.. Sincerely, Prasert Boonchu General Manager

Venus M. Families - 26/02/2019 AccorHotels certified review
« Great stay »

Great stay. Our kids enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venus M., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. Our entire team would be delighted to know about your comments and how satisfied you and your family were with our service during your last stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Business - 24/02/2019 TripAdvisor review
« Much imporvement needed on service »

As Accor Plus member, I was a little disappointed of the services, or more like the perks that Accor Plus members are entitled to, at Novotel Bangkok Bangna. 1) Given that the hotel does not have an Exeuctive lounge, Accor Plus Platinum members should be entitled to free Breakfast in the accomodation package. This normally should be entitled to 2 guests per room. At Novotel Bangna, we were told by the restaurant staffs that each Platinum member is only entitled to free breakfast for 1 guest only. I was a little surprised to hear that, especially when I actually booked 2 rooms for 1 guest per room and was only to entitle to 1 free breakfast. 2) Only 1 free beverage voucher was given to each Accor Plus member no matter how many days the booking is for. Hotel should think of giving out more beverage voucher if the guest were to make a longer stay. 3) Free beverage voucher must be consumed at the bar and cannot be consumed at the restaurant. In the past, this was not the case. Are not the restaurants and the bar under the same management? 4) I had managed to convince all my peers to apply for Accor Plus. During this period of stay, we had 4 Accor Plus members booking 5 rooms for 4 to 5 nights per pax. When we had dinner at the Chinese restaurant, even though we have 4 Accor Plus members, we were only entitled to 20% discount for dining at the restaurant even though the dinner was from alacate menu. We wanted to split the bills to optimize our membership discount but was told that we cannot do that. For business wise, hotel staffs should practice some flexibilities instead of going on everything by the book. This will simply discourage group stays by Accor Plus members in the future. In fact, after this stay, all my peers are now thinking twice whether we should have our group stay at Novotel Bangna on our future visits to Bangkok Bangna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 811llee, Thank you so much for taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. And thank you so much for convincing your colleagues to become AccorPlus members. Also, I want to personally apologize for all the disappointment that you've experienced during your last stay with us. The executive lounge are still on the list of our projects, just to let you know. The complimentary breakfast (substitute for the executive lounge) will be offered to Le Club and Accor Plust AccorHotels Platinum members and registered guests staying in the same room at the hotel's restaurant, subject to restaurant's conditions and hours of operation at time of stay. This was actually mentioned in the website, www.accorhotels.com. The drink vouchers we can certainly be flexible. Rest assured that all your feedback are taking in to consideration and will be escalated to our corporate office if necessary. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Vinod K. Business - 20/02/2019 AccorHotels certified review
« Smelly rooms »

When i first checked in the room was really smelly. The I had called the front desk for changed my room within few minutes. I appreciate prompt response. In food also vegetarian don't have much options if you could add more of vegetarian menus would be of great help for travellers like us. Other than that I enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinod K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. Your feedback about the smell of room 1030 has already been resolved and I am would like to deeply apologize for any inconvenience caused. Together with our housekeeping and engineering team, we did a deep cleaning in the said room. Also, your feedback about more options for vegetarian foods during breakfast has been escalated to our Executive Chef to address this immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Eric D. Business - 15/02/2019 AccorHotels certified review
« Best support »

I had a long fligh from USA and after 25 hours of travel I made a mistake With my reservation ! Right hotel but wrong location At midnight the team at Novotel Bangna was able to cancel my reservation made to an hotel over 1 hour away and help me with booking a new room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric D., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Jason T. Business - 10/02/2019 AccorHotels certified review

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason T., We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. I will definitely ensure that the ratings and comments you have provided will be shared to our colleagues and to our management Team. We just want to let you know that we are still on the process of renovating our accommodations and facilities, including our lifts and we are convinced that these projects will make your stay even more pleasurable in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Farhan H. S. Families - 09/02/2019 AccorHotels certified review
« Wonderful experience »

Friendly staff Great location Spacious rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farhan Hussian S., We are ecstatic and honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Anonymous Business - 06/02/2019 AccorHotels certified review
« Service and friendliness are exactly what is expected from a hotel in Thailand. »

Overall experience is more than satisfactory. Room renovations are welcome, but could be better. Airport pick-up procedure is quite complicated with credit card requirements etc. As a previous guest, this should be easier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Valued Guest, Thank you for taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. Our entire team would be glad to know about your ratings and comments and how satisfied you were with our service and to our newly renovated rooms during your last stay. I will definitely ensure that these will be shared to them and to our management Team. Also, your feedback about our SOPs in arranging transport or airport pick-up for our guests will be looked upon further. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

Anthony J. Business - 04/02/2019 AccorHotels certified review
« My room 1121 stinks of cigarettes. It smells like a dirty ashtray. »

My room 1121 stinks of cigarettes. It smells like a dirty ashtray.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony J., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with the smell of cigarettes in room 1121 or in any part of the hotel. Together with our Housekeeping and Front Office team, we will create an action plan on how to prevent this from happening again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

Potjanee N. Solo - 04/02/2019 AccorHotels certified review
« Great Service »

I love your room and nice staffs. They help me and support me every thing that I request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Potjanee N., We are ecstatic and honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided will be shared to our colleagues and to the rest of the Management Team. This, will yet again, motivate our entire workforce to provide the highest level of customer service experience to our guests to feel at home, away from home. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Ray W. Families - 30/01/2019 AccorHotels certified review
« This is a top hotel and in a great position. »

My wife and I always enjoy our time at the Novotel Bang na as it provides us with entertainment, good food and great shopping experiences that are so varied, so close to where we are staying. The Chinese restaurant that is a part of the hotel is first class, the staff, the food and the ambiance are superb. Moreover it is close to the airport for convenience for travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray W., We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team, most especially to our Shui Xin Chinese Restaurant Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Rolf G. L. Business - 30/01/2019 AccorHotels certified review
« Comfotable room, good food »

Rooms are newly refurbished and comfortable. Restaurant have nice food. Helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rolf Gunnar L., Thank you and we very much appreciate your comments regarding your stay at Novotel Bangkok Bangna. Our entire team would be delighted to know about your comments and how satisfied you were with our service during your last stay. I will also tell our Management Team that you were happy about our newly renovated rooms. I am sure this will motivate them even more and always aim to exceed the service expectations of our guests all the time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Leslie Families - 29/01/2019 AccorHotels certified review

Hotel is in the middle of nowhere

Leslie T. Solo - 28/01/2019 AccorHotels certified review
« Good »

Hotel room is good. Should provide shuttle to nearest BTS if possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we actually have a shuttle van going to BITEC and BTS Bangna departing twice daily from our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Sachin Business - 28/01/2019 AccorHotels certified review
« it was not so good this time »

there was no hot water in the room and it caused lot of inconvenience... as the basics were missing...ur staff tried but there was a system fault...

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