Hotel - Novotel Bangkok Bangna
Novotel Hotel Novotel Hotel

Novotel Bangkok Bangna Hotel

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4.0/5 523 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 284 rooms
  • 198 non-smoking rooms
  • 10 family rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,880 reviews

Our guest reviews for Novotel Bangkok Bangna

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 523 reviews
AccorHotels certified review
Faith C. Business - 13/02/2018
« Could have been better »

Room can be cleaned up better. Things were not fully replenished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faith C., Thank you and we very much appreciate your comments regarding your stay at Novotel Bangkok Bangna. After going thru your comments, we would like to apologize for any inconvenience that you have experienced while staying with us. I will see to it that our Housekeeping, Restaurant and Front Desk will be aware of the feedback you've mentioned for the respective departments and make sure will be looked upon further for our service improvements. On behalf of our Team, please accept my sincerest apologies. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Amit V. W. Business - 11/02/2018
« my stay at Novotel Bangkok Bangna »

Being a Accor Platinum / Gold member, I have experienced the wonderful service from staff at the different Accor hotels I stay in. I was disappointed not to receive such good service at Novotel Bangna. That small extra things that make a world of difference for guests such as me was missing. One example : I wanted to pay for my breakfast using my accor points. It took me 3 phone calls with the front desk to get an answer and at the end, the curt answer I received was ' you cannot use your points to pay'. There is nothing we can do'. The customer service and customer delight aspect needs to increase

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit W., We would like to extend our deepest gratitude to you in taking the time to answer our survey regarding your stay here with us, in Novotel Bangkok Bangna. After going thru your comments, we would like to apologize for the inconvenience caused calling our receptionist repeatedly before you got an answer if you can use your points to pay for your breakfast and if it was not explained to you in a well mannered way. If there are some confusion about Le Club rewards points, please be advise that you can always revisit the Le Club AccorHotels Terms and Conditions via AccorHotels.com website. We’d like you to know that there is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Y. W. Business - 09/02/2018
« Improved »

There's some improvement, I feel better than before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. W., Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues (Name if any) and to the rest of our Management Team. Your comment about our service improvement will keep our entire, including the management team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Michael Business - 08/02/2018
« Good out of town location »

Has all necessary facilities but not near restaurants or shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We appreciate you taking the time in completing the survey and providing valuable comments and ratings regarding your stay in Novotel Bangkok Bangna. I will definitely ensure that these will be shared to our colleagues and to our management Team. We will also review and investigate on some factors that we still need to improve based on your comments and ratings. On behalf of our Team, thank you again for sharing your experience. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Anonymous Business - 08/02/2018
« So so hotel »

So so if Novotel standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Valued Guest, Please accept our deepest thanks for putting an effort to complete our survey and providing us comments that will further better our accommodation and services as you stay with us here in Novotel Bangkok Bangna. After going thru your comments, we would like to apologize for the inconvenience that you have experienced while staying with us. We would like to know more about the specific details about the issues you've experienced and would be much appreciated to let me know by replying to this email. This will help us improve our products and services. There is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Anonymous Business - 07/02/2018
« GOOD »

GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Valued Guest, We would like to extend our deepest gratitude to you in taking the time to answer our survey regarding your stay here with us, in Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Emi Business - 06/02/2018
« Great hospitality »

The staff was very friendly and accommodating. Regarding breakfast and room-service, food was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emi, We are very honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna. Our entire team would be delighted to know about your comments and how satisfied you were with our service during your last stay. I will also tell our The Square (restaurant) Team that you were happy about the food and our service. I am sure this will motivate them even more and always aim to exceed the service expectations of our guests all the time. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Ch O. Business - 03/02/2018
« Flood »

no update on flood situation which turned out to be bad experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ch o., Please accept our deepest thanks for putting an effort to complete our survey and providing us comments that will further better our accommodation and services as you stay with us here in Novotel Bangkok Bangna. After going thru your comments, we would like to apologize for the inconvenience caused by the flood that you have experienced while staying with us. We just want to let you know that because of that incident, we, our management team, are working with the local municipality government to come up with a solution to this flooding and prevent it from happening again in the future. On behalf of our Team, please accept my sincerest apologies. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Bobby Business - 29/01/2018
« comfortable »

it is quiet, comfortable to stay in this hotel, food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bobby, We greatly appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. We will actively use it to motivate our Team to always aim for service excellence. I will also let all of our colleagues know that you've experienced quiet and comfortable stay in our hotel and let our Executive Chef know how satisfied you were with our food in the restaurant. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Clarence T. Business - 29/01/2018
« Good »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clarence T., Thank you very much for taking the time in completing the survey and providing valuable comments and ratings regarding your stay in Novotel Bangkok Bangna. I will definitely ensure that your comments about your comfortable stay in our Hotel will be shared to our colleagues and to our management Team. We’d like you to know that there is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Danijela Business - 27/01/2018
« Friendly people but problems occur with the renovation in the hotel. »

Lots of noise trough the day and mouldy smell in the room ventilation system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danijela, Please accept our deepest thanks for putting an effort to complete our survey and providing us comments that will further better our accommodation and services as you stay with us here in Novotel Bangkok Bangna. We see that our actions have impacted you unnecessarily. And so, with this issue, we will see to it that the noise from our renovation projects, will be looked upon further and to minimize it during day time as much as possible, to prevent this from happening again. On behalf of our Team, please accept my sincerest apologies. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Paul G. Solo - 26/01/2018
« I like very much the friendlyness of the staff there... new rooms are nice... »

Location is convenient. Staff is great... I like the restaurant...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul G., Thank you very much for such wonderful comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues, especially to our The Square (restaurant) Team and we are glad to know that you liked the new and updated rooms. This will keep our entire, including the management team motivated in improving and providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Angelito C. C. Business - 26/01/2018
« Very satisfied »

The accomodation are very good, reception are very prompt. was surprised there was a bar/lounge with singer which quite good for relaxing and entertainment after a long day travel from a suppliers meeting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelito C., We are ecstatic and honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided will be shared to our colleagues, most especially to our receptionists and to our The Bar singers and Team. This, will yet again, motivate our entire operations to provide the highest level of customer service experience to our guests to make them feel at home, away from home. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Neil L. Business - 25/01/2018
« Good, but some confusion over our pre-booked late check out and a lack of hot water »

Overall we had a good experience, as usual staff excellent, polite and courteous. Food both at dinner and breakfast excellent and the newly refurbished rooms were excellent. One of our group has a dairy allergy and the head chef went to extra trouble sourcing bread which was ok to eat. We were escorted to our rooms by one of the duty managers, a guy from the philliphines, a nice touch! Negative points, where was the hot water? all three rooms had only luke warm water upon check in and early the next morning, later on our secodn day we eventually got hot water, after reporting the issue to reception. Despite pre booking a later checkout several months in advance we experienced a number of promblems, at check in was told late check out not possible, our booking was eventually found and we were asked what time we would be checking out, they were told 4pm. Returning to our rooms next dayat 1pm, card keys for two rooms did not work and appeared to have been cancelled, rooms had not been made up and the maid was unaware we were checking out late. trying to catch up with some rest before long flights home, we were then disturbed by reception once again asking what time we were checking out, then more fruit was delivered, and at 230pm the maid wanted to make out rooms up. The confusion over the late checkout soured our stay here a little and can be easily dealt with better communication between staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil L., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. We will actively use it to motivate our Team to always aim for service excellence. I will also let all of our colleagues, most specially to our Executive Chef and our Duty Manager about your pleasant experience and how satisfied you were with our service during your stay. We also would like to apologize for the inconvenience caused by the hot water problem on your 1st night and also with the confusion with your late check-out request. Our management team is consistently having a meeting regarding feedback from the experience of our valued guests and rest assured that we are addressing all of the issues/problems and to prevent these from happening again. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths and giving us feedback as well. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
A. Business - 25/01/2018
« Rooms old »

Hello i saty in 8 floor rooms is very old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you very much for taking the time in completing the survey and providing valuable comments and ratings regarding your stay in Novotel Bangkok Bangna. I will definitely ensure that the ratings you have provided will be shared to our colleagues and to our management Team. Also, we just want to inform you that our hotel renovation project is still on going, this is to provide newer rooms to our valued guests in the near future. On behalf of our Team, thank you again for sharing your experience. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Hyuncahng C. Business - 22/01/2018
« not so good experience »

I was stay long turm,(20 days) But when I check out, reception was not kindly. I want to pay with credit card seperatly room charge and other things, but she make not separate , and when I ask to her, she was not kindly and she was complain to me. It is not difficult job for payment separate . Because of this reason, this will be my last time visit NOVOTEL! Novotel must consider for all service to customer, even small thing..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyuchang C., Please accept our deepest thanks for putting an effort to complete our survey and providing us comments that will further improve our services as you stay with us here in Novotel Bangkok Bangna. We see that our actions have impacted you unnecessarily. Our Front Office manager already conducted investigation and sends his apology as well for the miscommunication. And so, with this issue, we will see to it that the situation about your experience during your check-out will be looked upon further and will use it to train and improve our reception team and to prevent this from happening again. On behalf of our Team, please accept my sincerest apologies once again. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Ray W. Couples - 20/01/2018
« A great place to stay, eat and shop. »

We always enjoy our stay at Novotel Bangkok Bang Na. It has a great variety of shops, restaurants and sites to see surrounding the property. If you didn't want to leave the hotel at meal time, you will be very satisfied at the restaurants in-house.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray W., Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of our Team. This will keep our entire, including the management team motivated in providing the highest level of guest experience at all times. I will also have our engineering team check and repair the power socket and shower head in room 1324 to avoid any further inconvenience. In behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Dnyanesh B. Business - 14/01/2018

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dnyanesh b., Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. We will actively use it to motivate our Team to always aim for service excellence. I will also let all of our staff know about your pleasant experience and how satisfied you were with our service during your stay. Thank you again for sharing your experience, and we hope your next visit will be as great as the previous one. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
A. L. Business - 08/01/2018
« Pleasant experience staying in Novotel Bangna. »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. A., Thank you and we very much appreciate your comments regarding your stay at Novotel Bangkok Bangna. We will actively use it to motivate our Team to always aim for excellence. I will also let all of our staff know about your pleasant experience and how satisfied you were with our service during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

AccorHotels certified review
Anonymous Families - 03/01/2018
« I always enjoy by stay at Novotel Bagna more than other hotels and I spend lots of time in hotels »

I like the cookies you put out and I am always amazed at the checkout service because I check out at 3:45AM

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

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