Novotel Bangkok Bangna Hotel

Dear Saikat R., We appreciate you taking the time in completing the survey and providing valuable comments regarding your stay in Novotel Bangkok Bangna. The comments that you have provided us about our service will be shared to our colleagues and management team. It will not only offer motivation within our team to aim for service excellence, but will also engage us to think of ways to make each and everyone’s stay truly a remarkable one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Neil L., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. I will definitely ensure that the ratings and comments you have provided will be shared to our colleagues and to our management Team. We just want to let you know that we are still on the process of renovating our accommodations and facilities and we are convinced that these projects will make your stay even more pleasurable in the near future. On behalf of our team, please accept my apologies for any inconvenience caused during your last stay. All of the issues you've mentioned will be looked upon further, for improvement and prevent it from happening again. Thank you again for engaging in our survey and acknowledging our strengths and weaknesses. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Richard L., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. We will actively use it to motivate our Team to always aim for service excellence and look further to the things that we still need to improve. Our greatest assets are our guest, and there is nothing more important for us than to see them having a blissful experience even for a short period of time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Our Valued Guest, Thank you very much for taking the time in completing the survey and providing valuable ratings and comments regarding your stay in Novotel Bangkok Bangna. We've checked and confirm in our system that your Le Club AccorHotels membership rewards points for your stay on 12th of March, 2018 (3 nights) has been credited on your account. Kindly check again on your end. We’d like you to know that there is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Gianni, Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of our Management Team. This will keep our entire team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Geetha, Thank you and we greatly appreciate your respective comments and ratings regarding your stay at Novotel Bangkok Bangna. I will actively use your comments about our service improve, especially in our breakfast buffet to motivate our Team and keep on always aiming for service excellence. However, together with our restaurant team we'll observe the areas for improvement that you've mention about waiting to get service from our staff and we'll make sure that we improve on this part. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths and weaknesses. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Our Valued Guest, Thank you very much for such lovely comments regarding your experience during your stay at Novotel Bangkok Bangna. I will definitely share this to our colleagues and to the rest of our Management Team. I will let them know that you had a great and relaxing time during your last stay with us. This will keep our entire team motivated in providing the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Neil L., Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. I would like to apologize as well if our renovations has caused you inconvenience during your stay. Rest assured that we are taking the appropriate measures to minimize all unnecessary disturbance of our on-going renovations to prevent this from happening again. We also believe that these extensive renovations will allow us to provide the very best hotel experience to our valued guests/clients in the near future. I will also personally check on the menu that we have for breakfast and work with our Food and Beverage team to further improve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Our Valued Guest, Thank you and we greatly appreciate your respective comments regarding your stay at Novotel Bangkok Bangna. I will definitely share your feedback about our menu at The Square (restaurant) to our colleagues and to the rest of The Square Team and this will be looked upon further. We will definitely use this to help us improve our menu for breakfast, lunch and dinner. Our greatest assets are our guest, and there is nothing more important for us than to see them having a wonderful experience even for a short period of time. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Dear Mr. Afiq M., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Mr. Henning N., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasert Boonchu General Manager

Dear Mr. Nathan M., We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, regarding the issue that you were placed into a room below construction. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

Dear Tram, Thank you very much for taking the time in completing the survey and providing valuable ratings and comments regarding your stay in Novotel Bangkok Bangna. I would like to apologize as well with the points that you've mentioned about our reservations and room service. If you don't mind, can you please send me the follow up email you've sent to our reservations? So we can look upon further and prevent this from happening again. Also, we'll use your feedback in training our staff to improve our overall service. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths and weaknesses. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager