Hotel - Novotel Paris Gare de Lyon
Novotel Hotel Novotel Hotel

Novotel Paris Gare de Lyon Hotel

4.0/5 3,125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Room for hearing impaired guests

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/00:00
    • Opening hours : Week-end 06:30/00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

  • 253 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 95 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,331 reviews

Our guest reviews for Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,125 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 08/08/2018 TripAdvisor review
« First time in Paris. »

Picked this location because we we getting a train to Barcelona. The hotel was clean and the staff were very helpful with booking tours. Would recommend this hotel. There are a lot of restaurants nearby and getting into paris is easy eith the metro and taxi service.

Marco Business - 05/08/2018 AccorHotels certified review
« Very Satisfied »

Top on everything

Feel W. Business - 05/08/2018 AccorHotels certified review

The desk guy was welcoming

Howard B. Couples - 04/08/2018 AccorHotels certified review
« Passing through Paris »

We decided to take a short break in Paris during a trip from Monte Carlo to Den Haag. As we had already stayed at the Novotel in Monte Carlo it was logical to book Novotel again. The hotel is very close to Gare du Lyon and is a reasonable family hotel. The room was spacious and everything worked. We only used the restaurant for breakfast and that was fine, the only drawback we had a window table on 1 of the hottest days of the year and nearly cooked. Check in and out was very efficient and the hotel is ideally located for visits to all of the sights.

Nelson Families - 03/08/2018 AccorHotels certified review
« Breakfast needs improvement »

Front desk staff where very friendly and professional and spoke good English. Cleaner on day one was very good my daughter left a gold necklace out and it was left on top of the bed . other days no towels where left for the kids ro shower . Breakfast was not up to standard for a 4 star hotel or even compare to other novotels in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelson c., Thank you for taking the time to tell us about your experience at the Novotel Paris Gare de Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand

Pierina B. Couples - 01/08/2018 AccorHotels certified review
« One of the Best Novotels we have been too in every way »

The staff were very helpful and charming, the room we had was of a very high standard and clean the only downside was the lady on our first breakfast morning where we went down around 10am and she asked us if we were English then told us to wait in a very abrubt way and pointed to a table after a while to go and sit there. We observed her have a different approach to french people where she smiled and showed them to a table and also observed her ask several other people if they were English and they got the same treatment as us. Compared to the second breakfast day with a gentleman who greeted us with a smile and showed us to a table which is the kind of reception we have always had from all the Novotel hotels we have been too. The lady the first day spoiled our breakfast. But with every other aspect of the staff and hotel it met every standard we know and enjoy and thats why we always book Novotel hotels world wide.

Duy P. Families - 31/07/2018 AccorHotels certified review
« Mr »

We were very enjoy and happy with your services

Amanda P. Families - 30/07/2018 AccorHotels certified review
« Beautful hotel inside, pity about the area »

I cannot fault the hotel at all. We just didnt like the surrounding area, a lot of beggers and people sleeping rough and unfortunately we didnt feel safe going out in the evenings with 2 children. I do however understand this is not the hotels fault.

Sirinat S. Families - 28/07/2018 AccorHotels certified review

Clean,

Jnst Families - 27/07/2018 AccorHotels certified review
« Good hotel »

Good hotel and friendly staff

Prabhat J. Families - 25/07/2018 AccorHotels certified review
« Being four star rated hotel, the facilities in the hotel were not full of expectations. Above all the breakfast was badly managed by the staff. »

Not satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely regret the dysfunction you report and I do understand your discontent. I have forwarded your review to the restaurant manager : corrective measures are considered to improve the quality of the service. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Darren W. Business - 24/07/2018 AccorHotels certified review
« Good location, friendly staff, nice features for business travel. »

Very friendly reception. Happy to have convenient baggage storage. Reasonable fitness room with cardio equipment and two strength training machines. There is also an available pool that I unfortunately could not use. Nice space in room; mattresses are average for Europe. I like the shower and bath tub.

Andrea Families - 23/07/2018 AccorHotels certified review
« Great location »

Very happy with stay. Very convenient to metro and close enough to tourist attractions and museums. Only complaint is room size fairly small for a family of 4. But mostly here to sleep only which was comfortable and quiet. Would stay here again and recommend to others. Also appreciative of extensive buffet breakfast.

Anonymous Families - 23/07/2018 AccorHotels certified review
« OK »

Satisfactory quite pricey relatively speaking.

Audrey Families - 23/07/2018 AccorHotels certified review
« Not so bad... »

- The room could have been cleaner (stains on the sofa, the carpet was not properly vaccum (I found a toe nail near the bed) and the bathtub had some gunk deposit) - The room was small + The room was quiet + Nice TV + Perfect with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I truly regret the incidents you were subjected to. Cleanliness is one of the bases of our craft and no dysfunction can be accepted. Some correctives measures have been implemented by the housekeeping manager and her team so this situation does not occur again. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Yasmin Families - 22/07/2018 AccorHotels certified review

Overall the hotel is fine. We did not like the room because our request for for 3 people and the room was small. What we did not like most was the see-through bathroom. Even though we were a family we value privacy and having to take a shower with a see through glass was not a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I regret your disappointment regarding your room and more particularly its size. I take the opportunity to inform you that a special offer is available on some periods and allows you to book a second room for half price. For your next stay, do not hesitate to ask for details to the reservation team. By pressing the dedicated switch in the bathroom, you can opacify the separating window. I appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

G. R. F. Families - 21/07/2018 AccorHotels certified review
« Inside 9, Outside 3 »

Clean, comfortable room, nice amenities, friendly helpful staff, enjoyed our room. But we were put-off by the filth (urine, feces, dirty walkways) and people loitering and sleeping just outside. Felt somewhat unsafe walking in out out at night.

Lal Families - 16/07/2018 AccorHotels certified review
« Start of a great trip »

Excellent location, helpful staff but a little begrudgingly and unfriendly, probably sick of the same questions but it did show a little! Breakfast mediocre.

Anonymous Couples - 16/07/2018 AccorHotels certified review
« Mediocre »

No toiletries or water bottles provided in the room. I enquired at front desk and was told entitlement is one small bottle (500ml) per stay per room. When I mentioned that there wasn’t any provided in my room, he gave me a bottle reluctantly without a word of apology.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely regret that you minibar was not endowed with the bottle of water. This is an oversight and I am sorry. However, a reminder was made to the reception team asking them to be more empathetic and attentive to our guests' requests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Isabelle Couples - 15/07/2018 AccorHotels certified review
« Great stay overall, needs a few tweaks »

Great location and wonderful room- we had the deluxe room wth the terrace. Staff was very friendly an helpful. Our only complains were that the gym was not air conditioned and it was extremely hot in there and it had zero free weights there was not a single plug in the bathroom which made getting ready for anything very inconvenient.

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