Hotel - Novotel Paris Gare de Lyon
Novotel Hotel Novotel Hotel

Novotel Paris Gare de Lyon Hotel

4.0/5 3,127 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Room for hearing impaired guests

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/00:00
    • Opening hours : Week-end 06:30/00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

  • 253 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 95 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,350 reviews

Our guest reviews for Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,127 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Helen M. Families - 09/08/2018 AccorHotels certified review
« the service is always good! »

As always, the service was excellent at the Novotel Gare de Lyon. The reception staff are very helpful and the bar/ restaurant staff are great. Sadly, my daughter lost her toy rabbit so if you find it, please let me know!

Anonymous Families - 08/08/2018 AccorHotels certified review
« Ok »

Ok hotel for location and price

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Gast, Wir bedanken uns sehr, dass Sie sich die Zeit genommen haben, um auf unsere Umfrage zu Ihrem Aufenthalt in unserem Hotel zu antworten. Es tut uns aufrichtig leid, dass Sie Ihren Aufenthalt bei uns mit gemischten Gefühlen in Erinnerung behalten. Dafür bitten wir aufrichtig um Entschuldigung. Meine Mitarbeiter und ich legen großen Wert auf die Qualität unserer Dienstleistungen und Ihre Meinung ist daher von größter Bedeutung. Seien Sie versichert, dass die notwendigen Maßnahmen umgesetzt werden, um die Qualität der Dienstleistungen zu verbessern, die Ihren Erwartungen nicht gerecht wurden Nochmals vielen Dank für Ihre Bewertung und ich hoffe, dass ich Ihr Vertrauen bei einem zukünftigen Aufenthalt wieder zurückgewinnen kann. Für weitere Fragen und Anmerkungen stehe ich Ihnen jederzeit gern zur Verfügung. Mit freundlichen Grüßen. Serge Lenormand Generaldirektor

Magdalena Couples - 08/08/2018 AccorHotels certified review
« Really underwhelming, especially the gym »

This hotel boasted its quality and gym experience. The gym was a joke; hot, broken equipment, no free-weights. The rooms were nice and clean, but there are no side tables to speak of. As a four star hotel, to lack toiletries and just have an all in one shower pump is horrible. The shower was beautiful though. The checkin process was quite long, and getting someone to help us just to hold our luggage or get it back was almost impossible as there is no concierge and no one at the counter seems to notice that extra help may be needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Paris Gare de Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Minichumom Families - 08/08/2018 AccorHotels certified review
« It could be a protentially good hotel, what a pity! »

The room was clean and spacious. The idea of free mini bar was excellent, it became very handy while the closest supermarket was hundreds meters away. The bus stop for Le bus direct going to the airport was just a guarded meters away, it was very convenient! Tons of restaurants and eateries around, metro stations and train station are hundred meters away, it is such a prime location for tourists! The main issue was the mattress, it was so uncomfortable that I couldn’t even get one good night sleep! And another unpleasant incident happened, I stayed with my six years old son, he kept spilling juice or sauce on the bed sheet every other day, I understood that might be given extra workload for housekeeping staff, so I was totally fine if she/he didn’t change it. Once when we were back to the room, the bed sheet looked clean and I thought the staff changed it. In fact the staff only flipped the sheet and never changed it. It was disgusting that l only found out in the morning and I was sleeping with the ketchup stain whole night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Paris Gare de Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore we send you a private email. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Family - 08/08/2018 TripAdvisor review
« First time in Paris. »

Picked this location because we we getting a train to Barcelona. The hotel was clean and the staff were very helpful with booking tours. Would recommend this hotel. There are a lot of restaurants nearby and getting into paris is easy eith the metro and taxi service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dac12345 I am very pleased to read that you enjoyed your stay at Novotel Paris Gare de Lyon and that our services were up to your expectations. Thank you for your recommendation. It is with much pleasure that we will welcome you again. A bientôt ! Serge Lenormand

Dermot C. Families - 07/08/2018 AccorHotels certified review
« Fantastic »

We had a great stay at the hotel. The reception staff we very helpful, with tour bookings and the many questions we had. We picked the hotel because its was close To the train station. I would recommend this hotel to a friend.

A. Families - 07/08/2018 AccorHotels certified review
« I was expecting better »

I was not satisfied from the services: _ We entered the room and one person was in the WC; some towels on the ground; He took everything and left. -The room smelled bad, near the main door -The welcome water bottles in the fridge was not sealed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely regret the dysfunction you were subjected to and please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Nigel D. Business - 07/08/2018 AccorHotels certified review
« Convient, good location »

Generally good - breakfast is normally included; However not this time? Staff friendly/ helpful Enjoy the room, pool and general location

Marco Business - 05/08/2018 AccorHotels certified review
« Very Satisfied »

Top on everything

Feel W. Business - 05/08/2018 AccorHotels certified review

The desk guy was welcoming

Howard B. Couples - 04/08/2018 AccorHotels certified review
« Passing through Paris »

We decided to take a short break in Paris during a trip from Monte Carlo to Den Haag. As we had already stayed at the Novotel in Monte Carlo it was logical to book Novotel again. The hotel is very close to Gare du Lyon and is a reasonable family hotel. The room was spacious and everything worked. We only used the restaurant for breakfast and that was fine, the only drawback we had a window table on 1 of the hottest days of the year and nearly cooked. Check in and out was very efficient and the hotel is ideally located for visits to all of the sights.

Nelson Families - 03/08/2018 AccorHotels certified review
« Breakfast needs improvement »

Front desk staff where very friendly and professional and spoke good English. Cleaner on day one was very good my daughter left a gold necklace out and it was left on top of the bed . other days no towels where left for the kids ro shower . Breakfast was not up to standard for a 4 star hotel or even compare to other novotels in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelson c., Thank you for taking the time to tell us about your experience at the Novotel Paris Gare de Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand

Pierina B. Couples - 01/08/2018 AccorHotels certified review
« One of the Best Novotels we have been too in every way »

The staff were very helpful and charming, the room we had was of a very high standard and clean the only downside was the lady on our first breakfast morning where we went down around 10am and she asked us if we were English then told us to wait in a very abrubt way and pointed to a table after a while to go and sit there. We observed her have a different approach to french people where she smiled and showed them to a table and also observed her ask several other people if they were English and they got the same treatment as us. Compared to the second breakfast day with a gentleman who greeted us with a smile and showed us to a table which is the kind of reception we have always had from all the Novotel hotels we have been too. The lady the first day spoiled our breakfast. But with every other aspect of the staff and hotel it met every standard we know and enjoy and thats why we always book Novotel hotels world wide.

Duy P. Families - 31/07/2018 AccorHotels certified review
« Mr »

We were very enjoy and happy with your services

Amanda P. Families - 30/07/2018 AccorHotels certified review
« Beautful hotel inside, pity about the area »

I cannot fault the hotel at all. We just didnt like the surrounding area, a lot of beggers and people sleeping rough and unfortunately we didnt feel safe going out in the evenings with 2 children. I do however understand this is not the hotels fault.

Sirinat S. Families - 28/07/2018 AccorHotels certified review

Clean,

Jnst Families - 27/07/2018 AccorHotels certified review
« Good hotel »

Good hotel and friendly staff

Prabhat J. Families - 25/07/2018 AccorHotels certified review
« Being four star rated hotel, the facilities in the hotel were not full of expectations. Above all the breakfast was badly managed by the staff. »

Not satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely regret the dysfunction you report and I do understand your discontent. I have forwarded your review to the restaurant manager : corrective measures are considered to improve the quality of the service. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Darren W. Business - 24/07/2018 AccorHotels certified review
« Good location, friendly staff, nice features for business travel. »

Very friendly reception. Happy to have convenient baggage storage. Reasonable fitness room with cardio equipment and two strength training machines. There is also an available pool that I unfortunately could not use. Nice space in room; mattresses are average for Europe. I like the shower and bath tub.

Andrea Families - 23/07/2018 AccorHotels certified review
« Great location »

Very happy with stay. Very convenient to metro and close enough to tourist attractions and museums. Only complaint is room size fairly small for a family of 4. But mostly here to sleep only which was comfortable and quiet. Would stay here again and recommend to others. Also appreciative of extensive buffet breakfast.

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