Hotel - Novotel Paris Gare de Lyon
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Novotel Hotel

Novotel Paris Gare de Lyon Hotel

2 rue Hector Malot 
75012  PARIS
FRANCE

2,822 reviews
TripAdvisor Rating Based on 2,822 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Room for hearing impaired guests

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/00:00
    • Opening hours : Week-end 06:30/00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

  • 253 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 95 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Manual temperature control
    • RJ 45 outlet
    • Shower
    • Toilets
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,822 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
annf982 Couples - 27/07/2017
« Disappointed »

Long wait at check in and no proper queueing system Guests not dealt with in the order they arrived. People coming from the pool dripping water in the lift and around the lift area dangerous for people with limited mobility or using walking aids. No adult only area and the Hotel was full of families. I have contacted the manager with my comments. The staff were very cheerful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annf982, I sincerely regret your disappointment regarding my hotel and I am sorry that your stay was not up to your expectation. As I wrote you in my email, your remarks are very important to my team and I and help us to improve our offers and services. I hope I will have the opportunity to regain your confidence. Regards, Serge Lenormand – Manager

TripAdvisor review
Family - 29/06/2017
« Weekend away »

Hotel was in a good location. Staff pleasant and helpful. Room was nice and modern looking and clean. Breakfast was very good, however as we arrived late and ordered room service, this was very expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S5022RJsimong, I thank you for your review and I am pleased that you enjoy your stay. For your information, breakfast is served at the restaurant until 9.30 am during the week, 11.00 am on week-end & bank holidays and during school holidays until 11.00 am. You can have it served in your room until noon and a lighter (and cheaper) offer allows you to have it at the bar until noon as well. I hope to welcome you soon and again. A bientôt ! Serge Lenormand - Manager

TripAdvisor review
Business - 20/06/2017
« Business and Conference trip to Paris »

My stay was very pleasurable and the hotel in in a very convenient location. The room was bright, nicely appointed, clean and well kept. My only comment would be that I had to ask twice for plastic cups for my room on two separate occasions, and there seemed to be a shortage of food at the breakfast buffet. Eggs were in short supply and the juices were always low or empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V658GMjohno, Thank you for your review. I am sorry regarding the two dysfunctions your report and please accept my sincerest apologies. As your opinion and remarks are important to improve our services, I have forwarded your comment to the housekeeping manager and the restaurant manager. Corrective measures will be implemented to prevent any future occurrences. I hope you will still consider my hotel for your next stay in Paris. A bientôt ! Serge Lenormand - General Manager

TripAdvisor review
noelm245 Couples - 10/06/2017
« PERFECT LOCATION for TGV Travellers »

Room size, layout and cleanliness were all great - modern with plenty of room for suitcases. Reception was quick and efficient (we used the fast check out for the first time and this worked well). Lovely to have a 12 noon checkout and luggage storage room for afternoon travel. Breakfast in the breakfast room was below standard but this was the only fault we could find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear noelm245, Thank you very much for sharing your satisfaction regarding my hotel on Trip Advisor. I am pleased to know that you enjoy your stay. Conceraning , the Breakfast, it is a new formula and we are currently working to improve it thanks to opinions like yours. I hope to welcome you soon and again. A bientôt ! Serge Lenormand - General Manager

TripAdvisor review
Susanne K Family - 12/04/2017
« good family hotel, friendly staff »

This is a nice family friendly hotel with friendly staff. Good location to explore Paris too if a little hidden behind the station. The only issue we had was a non-working air-conditioning but would go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Susanne, The hotel staff and I are really grateful for your comment and for highlighting the convivial demeanor of our employees. Regarding the AC problem, we would like to inform you that the problem has already been solved. We are glad to read that despite of the inconvenience, you enjoyed your stay in our establishment. It will be with pleasure that we will welcome you again for your next stay in Paris. Best regards, Serge Lenormand- Director

TripAdvisor review
Kevin M Couples - 23/03/2017
« Quiet and comfortable »

The hotel is like most other Novotels - comfortable rooms with enough space, and with sufficient insulation to make the room quiet. The breakfast is very good, and the dinner menu looked fine, though I didn't try it this time having decided on going out. I will definitely be returning to this hotel the next time I am in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your comment. We are really thrilled to read that you enjoyed your stay at our hotel. We will be delighted to host you again for your next trip. Best regards, Serge Lenormand- Director

TripAdvisor review
Friends getaway - 02/02/2017
« Nice hotel good location »

Stayed one night for a friends wedding, but would stay again. Good location close to metro/train station. Hotel clean and very friendly staff. Area was quiet, got a good night of sleep. Also has a pool which was heated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jason_bichler, Thank you for taking the time to share your feedback on my hotel. I am pleased to read that you enjoyed your stay and moreover that you are ready to stay with us again. See you soon then ! Serge Lenormand - General Manager

TripAdvisor review
Family - 29/12/2016
« Convenient stay near to Gare de Lyon »

We stayed in this hotel for 1 night stay. Well maintained rooms with 2 mins walk to Gare De Lyon station Hall Nr 2. Breakfast was very good with variety of options to choose. Overall it is a good place to stay if you need convenient access to Train and other transport services. Check out formalities can be improved as waiting time is more during peak hours for completing the check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear arukud, I thank you for your nice review and I am pleased to read that you enjoyed your stay in Paris thanks to our offers and services. I can assure that my team and I are working constantly to improve the checkout formalities and make it faster. Hope to welcome you again. Regards , Serge Lenormand - General Manager

TripAdvisor review
Doris168 Couples - 16/11/2016
« Excellent location with friendly staff »

WE totally enjoyed our wedding anniversary trip while staying at this great hotel. Everyone is friendly and helpful and the location is superb. We were given a bigger than normal room and this made a great difference as we were staying for 7 nights. Appreciate the hotel's thoughtful allocation! Thank you once again for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doris168, Happy anniversary again and thank you so much for your review. I am really pleased that you enjoy every part of your stay in my hotel. My team and Ienjoy taking care of our guests and their special and festive events of their life. and knowing your satisfaction is a great reward. We hope to welcome you soon and again… maybe for your next anniversary ! ☺ A bientôt ! Serge Lenormand

TripAdvisor review
Family - 04/09/2016
« Family friendly hotel right next to the gare de lyon »

A very family friendly hotel. The rooms that sleep 2 adults and 2 kids were certainly big enough to cope with our two teenagers. The pool was a good antidote to the hot city temperatures in August. Breakfast buffet is well stocked and tasty and the dinner we had in the restaurant was also good value. The entertainers and magicians at breakfast seemed to go down well with the kids young and old. The only downside to the hotel is that the area around the gare de Lyon is a bit down at heel with not many good eating options. But a couple of stops on then metro takes you to places with more dining options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, A big thank you for your comment ! :) I'm glad you did enjoy your stay at my hotel with your whole family ! The swimming pool is always a good alternative when it's warm outside you are 100% right . ;) I hope to see you soon at the Novotel Paris Gare de Lyon. A bientôt Serge Lenormand - Director

TripAdvisor review
russgwilde Couples - 30/08/2016
« Incredibly Convenient »

We were passing through Paris on this occasion and needed a hotel that was both convenient in terms of the centre of Paris as well as onward travel via the TGV. The Novotel ticked those boxes. Although we were essentially passing through we did take advantage of the pool and gym. We found our room adequate in terms of size, (large by normal Paris standards), and very functional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russgwilde, A big thank you for your comment ! :) It's so heart warming. I'm glad you did make the most of the swimming pool and our gym ! I hope to welcome you soon at the Novotel Paris Gare de Lyon, A bientôt, Serge Lenormand - Director

TripAdvisor review
ndeyeada Family - 29/08/2016
« Awful to the bone »

Extremely rude manager called Olivier who after a 10 mn chat said had no time to resolved an issue! The staff were nice . The hotel is dirty and not safe for kids. I would not recommend . The food awful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I sincerely regret your discontent regarding your stay in my hotel. I wished that you had a better experience and although your review is not the reflexion of the quality of service that my team and I are used to providing, I can assure you that I will remain vigilant on the failures you describe I hope you will give us a chance to earn back your trust. I remain at your disposal. Best regards, Serge Lenormand - General Manager

TripAdvisor review
Family - 02/08/2016
« Awesome hotel »

Right next to the train station so easy to get to if you use the train. The room was lovely, had everything we needed like kettle, tea, coffee. There was a button that you pressed which made the glass in the bathroom go coloured so you could get some privacy, if not you could lay in the bath and watch tv through it! There's a little area for kids which has got 2 XBox's and other games to play plus some free internet. We also checked out and left our cases in a room in the hotel which was a nice touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bueller_11, I want to thank you for your nice and detailed review. You enjoyed our newly renovated rooms as well as corner dedicated to children. Being able to leave your luggage in our store room makes your life easiest when you want to walk around Paris one more time before leaving. I will be very pleased to welcome you again. Best regards, Serge Lenormand - General Manager

TripAdvisor review
samadiw Family - 14/07/2016
« Stay at Novotel-Paris gare de lyon »

Standard and the facilities were not up to what was committed during reservation. Food was average, monotonous, and same menu was available everyday. Money spent was not worth, and could have stayed at a 5 star hotel at somewhere else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samadiw, Thank you very much for your feedback. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I’m sorry for the feeling that you had regarding the food at the Hotel. I can assure you that it doesn’t reflect the restaurant as a whole. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Serge Lenormand - Directeur

TripAdvisor review
Family - 05/07/2016
« Not recommeded »

I check out late at night on the 29th and the manager and staff are not friendly and supportive at all. Even as a member of classic card but it is useless. I through it away already because it is really useless. They see the kids but money is more important to them even to make the register faster but the could not do that at all. Too expensive, low quality of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roymg, I sincerely regret your disappointment regarding your stay in my hotel and please accept my sincerest apologies. Our guests' wellness is for my team and I, our priority as evidenced by comments on Trip Advisor and please do not hesitate to let us know about your discontent. I remain at your disposal. Best regards, Serge Lenormand - General Manager

TripAdvisor review
Family - 03/07/2016
« bait and switch »

I made a reservation for a night on the Novotel website - when the non-refundable reservation was confirmed the fine print read "although the reservation read like it is a overnight stay it is a 6 am checkin with a 6 pm check out, not a overnight stay" I did not notice the fine print until I called the hotel the night before check in when I was told that they had a website error and the rate was not available, for 60 euro more I could change the reservation to overnight - what choice did I have? When I check in the manager apologized for the web site error and said it would be fixed in a few months - warning to others making a reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I sincerely regret the dysfunction you were subjected to regarding your reservation. Indeed, there is an offer with a special rate on our website which allows you to book a room during the day (between 9 am and 6 pm). The explanation regarding this offer has to be improved on our website as it can be a little bit confusing; the Novotel webmaster team is currently working on it. I remain at your disposal and i hope to welcome you again. Best regards, Serge Lenormand - General Manager

TripAdvisor review
Solo travel - 20/05/2016
« Perfect for rail travelers heading south »

I like to stay at this hotel when I travel from the Gare de Lyon. It is very close to the station building and the staff at reception and in the restaurant are friendly and obliging. There is a fast RER and Metro to the Gare du Nord and Madeleine respectively. I chose an executive room, which are usually on the higher floors, and include dressing gown and slippers, a coffee machine, and free soft drinks and chocolate. I found the bed comfortable, but I would prefer a softer pillow, and also a facecloth and shower cap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, I thank you for taking the time to write about my hotel. Our location is an advantage and I hope you made the most of it. I’m pleased to hear that our VIP Welcome in the Executive room and all the services providing gave you satisfaction as it is at the top of our priorities. The staff is pleased and available to bring assistance or any information your may need during your stay. Best regards, Serge Lenormand - Manager

TripAdvisor review
Couples - 09/05/2016
« Wonderful and convenient hotel »

We arrived on an international flight first thing in the morning. While we did not expect to be able to do an early check in, the staff made every effort to accommodate us, giving us a chance to clean up after our flights. They were marvelous and very considerate. The hotel itself was clean and conveniently located near the train and subway station. It had modern decor and was very comfortable, especially for the price. I would definitely recommend this to my friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelpalgt My teams and I thank you for your comment and your recommendation to the Trip Advisor community. I’m glad that being accommodate at my hotel make your journey most enjoyable. The staff at the reception always pays a close attention in order to help you out. It will be my pleasure to consider accommodating your family and friends. Hoping to welcome you again soon at the Novotel Paris Gare de Lyon, Serge Lenormand - Director

TripAdvisor review
posejdon12345 Family - 06/05/2016
« Long weekend in Paris »

Hotel is very good. Room is comfortable with coffe and tea machine. Near Gare de Lyon train station and metro. Little difficult access to hotel by car. I missed small street and must go around few streets. Staff was very attentive and helpful. Very good breakfast except for the scrambled eggs. Nice swimingpool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Posejdon12345, Thank you for taking the time to share your opinion. I’m delighted to read that you have enjoyed all the services that we provide inside the room. My staff is always ready and pleased to help through your requests giving you the best recommendations in order to make your trip easier. I hope to see you again at the Novotel Gare de Lyon. Sincerely, Serge Lenormand – General Manager

TripAdvisor review
Family - 06/04/2016
« Perfect stay »

We shared a family room with our two daughters for two nights in the Novotel Gare de Lyon. The room was comfortable and nicely furnished and the bathroom was well appointed. The swimming pool was a very positive plus for us, the only issue was the water temperature on the chilly side. We enjoyed our breakfast, especially the Nespresso coffee and the Kusmi tea. Our girls loved the ballon magician. Checking in and out was professional and welcoming at the same time. The hotel location was perfect for us and very convenient for public transport (RER, metro and buses). The Bastille area is also walking distance and the coulée verge promenade is only a 5 minutes walk from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pompolina, Many thanks for your comments regarding your family stay in my hotel. I am glad that the room was up to your expectations and that you appreciated the location near the railway station. It is indeed a real advantage as you can get everywhere in Paris very quickly and easily. I hope to welcome you again and that your next visit will be as pleasant as this one. Best regards, Serge Lenormand - Manager

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