Hotel - Novotel Paris Gare de Lyon
Novotel Hotel Novotel Hotel

Novotel Paris Gare de Lyon Hotel

4.0/5 3,223 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Room for hearing impaired guests

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/00:00
    • Opening hours : Week-end 06:30/00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

  • 253 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 95 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,884 reviews

Our guest reviews for Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,223 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 13/11/2018 AccorHotels certified review
« weekend trip to Paris »

Room was very good, as promised. Good sleep.

Mrs M. G. Families - 12/11/2018 AccorHotels certified review
« The hotel is clean and comfortable. »

Hotel is clean and comfortable and was well placed for visiting the accor hotel arena. We could not have breakfast as appeared not to be vegan friendly. One sachet of breakfast tea per day between 2 people was a bit mean too. There were other teas but we were not keen so has to share one t bag

Andrew R. Business - 12/11/2018 AccorHotels certified review
« great location, comfortable stay »

did not spend much time in the hotel, other than sleeping. It was very convenient being close to the Gare de Lyon, and all the Brasseries nearby was great for dinner.

Anonymous Business - 12/11/2018 AccorHotels certified review
« Very well satisfied business stay »

Have been staying with for over 15 years. You continue to improve and offer great value.

Anonymous Families - 09/11/2018 AccorHotels certified review
« Attention to details was great »

Just what we were looking for

Cyril Business - 07/11/2018 AccorHotels certified review
« Very satisfying »

Very fast check-in thanks to the receptionist. Lots of nice attentions (Platinum membership helps a bit). I got a very quiet room, as requested, with sheets and blanket (as also requested). Room was very spacious (I got an upgrade in executive room) and clean. Complimentary Nespresso coffee helped waking up after a rather short night on an intense business trip. Thank you.

Ricardo Business - 04/11/2018 AccorHotels certified review
« Good! »

Good breakfast, good room and helpful staff.

Martin, U. Families - 04/11/2018 AccorHotels certified review
« Great quality, modern hotel in excellent location »

We really can’t fault this Novotel. We wanted just one night’s accommodation after sightseeing in Paris before heading off to Disneyland the next D., and this turned out to be perfect. Amazing location just a few steps away from Gare de Lyon, modern and well-equipped, helpful staff and a very good breakfast. If you’ve stayed regularly in central Paris you will know how small most hotel rooms are, so the rooms here will come as a really nice surprise! They’re surprisingly large, and with high quality fitments including a fab shower with switchable privacy glass that goes from clear to opaque at the touch of a button which kept our son amused for the whole time we were there! Easy to get anywhere in Paris, two stops on the Metro from Gare du Nord, and a wide selection of restaurants nearby.

Anonymous Families - 04/11/2018 AccorHotels certified review
« Very good »

Nice family friendly hotel, clean and quiet.

Anonymous Families - 02/11/2018 AccorHotels certified review

I was on my own with my 2 children and 3 big bags and 3 sac a dos Ask reception if it will be possible to have someone that could help me and the answer was sorry not possible Very disappointing for a 4 stars hotel as here was 3 personnel putting decoration for Halloween and it will have taken one of them 5 mins of their time to help me They could have offer me a porteur Never again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sincerely regret the dysfunction you were subjected to and I do understand your disappointment. I have allowed myself to forward your review to the reception manager ; indeed, helping you with your luggage should have been done since it is a service we have to provide when requested by our guests. A reminder has been done to the staff which specifies that our guests' comfort is a priority against any other undergoing task. I appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Kurt Friends - 31/10/2018 AccorHotels certified review
« Satisfactiory, but expensive. »

Although my room was clean and updated, I found the decor to be rather dark and dreary. Small rooms should be brightly decorated. The bathroom was modern and satisfactory. I thought the cost was high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sincerely regret that the room did not please you. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback and suggestions are very important to us and to the Novotel brand marketing service. We appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Anonymous Business - 30/10/2018 AccorHotels certified review
« uneventfull »

practical, efficient, stress free

Business - 28/10/2018 TripAdvisor review
« Just at the railway station in the heart of Paris »

Staying in Paris is always like a dream but to make sure that the dream comes true, it must be very well located. This Novotel is perfect 200 m from the Gare de Lyon 500 m from Bastille and the all the restaurants. The Hotel is very well maintaned and the employees are very nice and always ready to help you for your stay. You have a pool and fitness room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear christophe5776, Thnak you so much for recommending the Novotel Paris Gare de Lyon. My teams will be very happy to read your comment. We all are looking forward to welcoming you, Have a good day !

Lynne Business - 25/10/2018 AccorHotels certified review
« Not at all aligned with the standard of a novotel »

I have been staying in many novotel all over the world, and this one was rather very dissatisfying. I asked for a shower cap, and the cleaning lady replied me that at this floor, they do not give shower cap. I was paying the room 243€ per night, and have been an accor member, but I definitely see the difference with my platinium membership with marriott. The service is not there at all. There was no brushtooth, no comb, nothing. Just the very simple basic even an ibis has. I could have gone to the ibis next door. The breakfast was ok though, and many items were available. For the rest, I would say really so so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to answer our survey following your stay in my hotel. I regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am truly sorry regarding the dysfunction you were subjected to and I do understand your discontent. Shower caps, combs, nail files... are indeed provided inside our executive rooms but the reception staff can give you these accessories if needed and on request. I regret that the answer given to you was not complete and a reminder was done to the teams to ensure that any information they provide is verified and exhaustive. We appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Happy C. Families - 22/10/2018 AccorHotels certified review
« Great stay and staff »

Staff made our anniversary a little more special. Thank you.

Kamelinder Business - 22/10/2018 AccorHotels certified review
« great »

wounder full and had a lovely stay

Wayne Families - 22/10/2018 AccorHotels certified review
« A reason to give up coffee... »

The room was too small for 4 people with nowhere to put large suitcases that are required when on a long trip with two children. Not enough drawers for clothes so had to live out of suitcases. But the worst thing was the restaurant, I literally gave up coffee at your restaurant, in fact I refused to dine there after 1 dinner and 1 breakfast because the food was truly bad, even though the dinner would have been for free and I had prepaid for the breakfasts. I can not believe that I had to wait in line for 15 minutes to get into the restaurant for that food. I have had better food at McDonalds, and I hate McDonalds. I am not sure what was substituted for milk in the coffee, but it wasn't milk, and I am not sure what you scrambled to make the scrambled eggs. The simplest dish on the planet after a glass of water, and it was still horrible. On the positive side was the location in respect to the Gare de Lyon train and metro station when traveling to Disneyland, and around Paris. Hotel was generally clean and quiet, but overall I was extremely disappointed in the experience for a Novotel. On our last trip to Paris we stayed at the Novotel Paris 14 Porte d'Orléans Hotel and and hoped to return there this trip but unfortunately they were booked out. This trip has really made me reconsider if I would stay at another Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I truly regret your disappointment regarding the food. Although your remarks do not reflect the many reviews regarding the quality of our products, I have nevertheless forwarded them to the restaurant manager and the head chief so that special attention is paid to the quality, the choice and the preparation of the food served at the restaurant. Regarding our rooms, their size is in the high average of hotel rooms in Paris. However, a special offer allows you to book a second room for half price. Do not hesitate to ask for some details upon your reservation. We appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Lynn M. Families - 15/10/2018 AccorHotels certified review
« Very pleasant »

Staff were extremely helpful and friendly. Would certainly return and recommend.

Mohsin Business - 15/10/2018 AccorHotels certified review
« very good »

Experience was great, but it was a bit too expensive.

Vinnie Families - 13/10/2018 AccorHotels certified review
« Good »

The room was comfortable. We were a family of four and we paid extra for the number of occupants but the fridge had only one bottle of water and when I requested reception for some extra water bottles she said the hotel policy was just one bottle. I was not happy that after charging for 4 occupants the hotel was not happy to provide each occupant a water bottle. Even budget hotels give each occupier a bottle of water and this was a 4 star hotel.

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