Hotel - Novotel Paris Gare de Lyon
Novotel Hotel Novotel Hotel

Novotel Paris Gare de Lyon Hotel

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4.0/5 2,976 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Room for hearing impaired guests

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/00:00
    • Opening hours : Week-end 06:30/00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

  • 253 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 95 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Manual temperature control
    • RJ 45 outlet
    • Shower
    • Toilets
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 8,298 reviews

Our guest reviews for Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,976 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Catherine Families - 12/02/2018
« Second visit and even better than first’ »

Really appreciated larger room and ease of check in online and fast check out. Would have been nice to have more than 1 bottle of water and extra pillows for the kids beds.

AccorHotels certified review
Anonymous Business - 11/02/2018

Hotel was good

AccorHotels certified review
Bb Business - 09/02/2018
« a compliment for the staff of this hotel! »

I can only compliment all staff of this hotel since they made my stay. I visited the hotel during a business trip, almost 8 months pregnant. Everyone helped me with a big smile and made my stay even more comfortable! I'll absolutely come back to this hotel.

AccorHotels certified review
Brent Couples - 08/02/2018
« Staff was great. »

Staff was extremely friendly and accommodating. Room was very nice, clean, quiet.

AccorHotels certified review
Stuart B. Business - 01/02/2018
« Great stay »

I booked a superior room but decided to upgrade to an exec room at check in. It was nice to have a mini bar and bathroom amenities. Room was clean and functional. Two small issues, locked safe and door not closing securely were dealt with quickly and efficiently. Bed was comfy. No complaints! I used the gym which was sparsely fitted out. A couple more weight machines would be great. I would stay here again.

AccorHotels certified review
S B. Families - 30/01/2018
« great family weekend break »

Great! hotel stay was perfect. break range was fantastic

AccorHotels certified review
Shirley Solo - 28/01/2018
« Nice Hotel but Inpersonal »

I stay at this hotel often after a long flight from the US. I always let the hotel know ahead of time, that I will be arriving early. Usually, they find me a room relatively quickly. But on this trip, I felt that I was mistreated by the receptionist. If it happens again, I will find another hotel.

AccorHotels certified review
Anonymous Business - 26/01/2018
« Good and convenient place »

Room is clean and good size. Location is good next to Gare de Lyon and Austerlitz nearby.

AccorHotels certified review
J. L. Families - 25/01/2018
« Good »

The overall experience is good. The service team is friendly, the only one item need to be improved is the building decoration is a little bit old.

AccorHotels certified review
Colin S. Couples - 23/01/2018
« Very good hotel beautiful room could be slightly improved »

Room very good excellent decor very clean. However slightly disappointed at the tea making facilities. At a quality hotel like this I would expect china cups or mugs and proper spoons. It would make all the difference at next to no cost. We stay in a B&B in England which provides china mugs tea bags and fresh milk in the fridge. You would endear yourselves to your English guests with this small change. Otherwise fantastic hotel experience.

AccorHotels certified review
Michael H. Families - 23/01/2018
« Feeling annoyed on arrival with the receptionist and poor levels of service »

On arrival and checking at 3pm, only 1 room available out of 2 booked. Reception not aware we had booked a baby crib. We're told that hotel was full, hence why room not ready. Isn't that the point, to have as many rooms occupied. It was another 2 hours before our second room was ready.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely regret that your second room was not ready upon your arrival and I do understand your discontent. We are currently studying actions to provide family rooms as soon as possible, in spite of the later departures of families (rather mostly at midday than early in the morning). Your reservation did mentioned the baby cot and I am sorry that it was not put into your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

AccorHotels certified review
Ld Business - 21/01/2018
« Functional and average »

Functional and average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, You took the time to answer our survey following your stay in my hotel and I thank you very much for sharing your opinion. However, you keep a mixed memory of it, and I am truly sorry. My team and I are eager to improve our services, therefore your opinion is essential. Be certain that we make every effort to ensure a quality of service in line with your expectations. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

AccorHotels certified review
Toni S. Business - 21/01/2018
« Very nice place »

My first tine in this hotel, in this area of Paris, but no regrets. Nice rooms, bathroom, furniture. Very clean, good breakfast. Well done!

AccorHotels certified review
Marco V. Business - 20/01/2018
« Ok »

Hostesses were not very nice and friendly and were not able to help very much

AccorHotels certified review
Tania Families - 17/01/2018
« Very good service and friendly staff »

Food was awesome. Best burger to date.

AccorHotels certified review
Kate Couples - 17/01/2018
« Breif »

I wish I had stayed longer... an that the pool was warmer!

AccorHotels certified review
Anonymous Business - 16/01/2018
« Novotel classic standard, no surprise »

Nice rooms but old restaurant

AccorHotels certified review
Anonymous Families - 15/01/2018
« Smart and Easy Hotel »

Booked the room through Accor Apps for the first time with no hassle. They accept the payment made with my Indonesian Debit Card which made a surprise for me as most other booking apps only accept Credit Card payment. We stayed in 4 rooms for 4 nights having arrived from Amsterdam. Check in was assisted by a young woman in a breeze although the lobby was packed with people. However I was a bit disappointed when she asked for a deposit of 1200 Euro for all the rooms although I have made the full payment before. I resisted it by saying that the breakfast only costs 18 Euro per person and if all my groups had their breakfast in the restaurant, it should only cost less than 600 Euro. But it seems I had no choice at all but to pay the deposit. Rooms were in 3rd and 7th floor. The 7th floor room seems a bit bigger in size which was a good point. Breakfast was average with the same menu throughout the 4 days and with so many guests cramped in so little breakfast space area. Check out was a long process. They had to ask how many persons had breakfast each day. I thought they have their system integrated. The best point is the location which was 1 minute walk to Gare de Lyon as I had to catch my train to Zurich.

AccorHotels certified review
Dean Families - 11/01/2018
« Very convenient location but shocking state of cleanliness outside hotel. »

Did nothing more than meet our very basic needs. Breakfast staff were great but reception/concierge need to go back to ‘good customer service school’.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I sincerely regret your disappointment. I have shared your remarks with the reception manager. Indeed, the involvement of the staff to provide a warm welcome, to be available continuously and to ensure the well-being of our Guests are the main basics of our job. It cannot suffer any dysfunction and please be assured that appropriate measures are studied to apply and respect those fundamentals. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

AccorHotels certified review
Anonymous Families - 10/01/2018
« Average »

Enjoyed Paris but the hotel room was too small for a family of four including a baby.beds and towels were changed everyday which was great,didn’t like that we had to drink tea out of a plastic cup and also the milk,sugar and tea wasn’t topped up everyday.breakfast was disappointing wasn’t much choice and nothing for baby to eat.had to wait in long ques also..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed and for hygienic matters, cups in rooms are for single use. The replenishment is done every day and I have allowed myself to share your remark on this subject with the Housekeeping Manager, so that corrective measures can be implemented without delay. Regarding the towels, it is changed every day as long as it is laid on the floor or in the bath/shower. Otherwise, if it is hung, the change is not made. I am sorry that you did not enjoy our breakfast and that you had to queue, in spite of the second breakfast room opened on the first floor. Special milk for babies are obviously not available on the buffet, but many products are eatable by little ones (breads, yogurts, brioches, pastries, pancakes, fruits, compotes, cereals, milk and chocolate, juices...) I take the opportunity to inform you that a special offer is frequently available and allows you to book a second room for half price. Do not hesitate to ask for some more details to the reservation department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

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