Hotel - Novotel Paris Gare de Lyon
Novotel Hotel Novotel Hotel

Novotel Paris Gare de Lyon Hotel

4.0/5 3,190 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Room for hearing impaired guests

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/00:00
    • Opening hours : Week-end 06:30/00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

  • 253 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 95 family rooms
  • 9 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,691 reviews

Our guest reviews for Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,190 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lynn M. Families - 15/10/2018 AccorHotels certified review
« Very pleasant »

Staff were extremely helpful and friendly. Would certainly return and recommend.

Mohsin Business - 15/10/2018 AccorHotels certified review
« very good »

Experience was great, but it was a bit too expensive.

Vinnie Families - 13/10/2018 AccorHotels certified review
« Good »

The room was comfortable. We were a family of four and we paid extra for the number of occupants but the fridge had only one bottle of water and when I requested reception for some extra water bottles she said the hotel policy was just one bottle. I was not happy that after charging for 4 occupants the hotel was not happy to provide each occupant a water bottle. Even budget hotels give each occupier a bottle of water and this was a 4 star hotel.

Anonymous Families - 13/10/2018 AccorHotels certified review
« Enjoyed our stay »

Good room, good breakfast

Anonymous Families - 12/10/2018 AccorHotels certified review
« Good connection to explore PARIS with car parking in house »

Positive: Very convenient just next to gare de Lyon to explore Paris with metro and RER. Parking directly in the basement. Piscine to get refreshed after city exploration. Negative A little bit noisy from air conditioning outside on the next building ? Swimming pool needs some renewal work. All other topics were ok as expected from a Novotel :-) Small side remark: restaurant “le train Bleu” in gare de Lyon was a one time in a life (expensive) experience.

Fred A. Families - 11/10/2018 AccorHotels certified review
« It was an amazingly pleasant stay »

It's our first time in Paris and i did a thorough research on which hotel to stay given that my wife and i are traveling with our 8 and 6-year olds. Novotel Gare De Lyon has been an a great part of our Paris experience. Rooms were modern and very clean, staff were very professional and friendly, their restaurants and cafe were outstanding. It was a really pleasant stay and i don't think i'll look for another hotel for our next trips back to Paris.

Mal B. Couples - 09/10/2018 AccorHotels certified review
« Dissappointed »

We were very happy with the room and the quality of the cleaning staff, however we were extremely disappointed with the staff at the coffee shop/Bar we were certainly made to feel we were an inconvenience. The cleanliness immediately outside the hotel is terrible with the smell of stale urine and vomit near the front door (which I could not see why it was not cleaned daily). The location to Gare De Lyon is fine BUT it is over priced ( I do accept it was a particularly busy weekend). However the neighborhood is very questionable. I would not stay there again.

Yasmin Business - 07/10/2018 AccorHotels certified review
« Ok »

Booked a room double with sofa bed however I was charged for the 3 rd person using the sofa bed . Very awkward to pay for existing bedding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, You took the time to answer our survey after your stay in my hotel and I sincerely thank you. However, you do not keep a good memory of it and I am truly sorry. My team and I attach great importance to the improvement of our services therefore your remarks are essential for us. I have checked your invoice and reservation. Indeed you were over charged and I am truly sorry. I have asked the account department to refund you the amount of 120 €. It will be credited on your bank card. The money should be back on your bank account within a few days. Do not hesitate to come back to me if needed. Once again, I apologies for this misunderstanding. Sincerely, Serge Lenormand General Manager

Eugene Families - 05/10/2018 AccorHotels certified review
« well located and efficiently run »

Professional and efficient

Anonymous Business - 05/10/2018 AccorHotels certified review
« comfortable »

as expected

Kjg Business - 05/10/2018 AccorHotels certified review
« Poor food choices and disrespecting the guests privacy »

I was not impressed with your food. Poor and limited breakfast choices, and dinner meals served within a minute of me ordering was not great. On top of that, don't serve exotic meals if you are not an expert in it - it would be much better if you offered the local specialities and made them tasty (your Pad Thai was one of the worst noodle dishes I've ever had; and actually had nothing to do with what a Pad Thai should be). Secondly, on three days I left a notification on the door handle asking not to be disturbed - your cleaners entered the room anyway - on the 3rd occasion they actually entered in my middle of me having a business call and I don't think I need to mention how unimpressed I was. I had to ask your receptionist to specifically notify the cleaner that she should stop entering the room if I leave the 'Do Not Disturb' badge on the door handle. It seems like your hotel culture needs to improve the level of privacy you give to your guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sincerely regret your disappointment regarding the food quality. Our breakfast buffet offers a large and abundant choice of products : breads, pastries, various hot and cold drinks, fresh fruit, eggs, bacon, cheeses, yogurts, etc. ; it is replenished throughout the service. However, do not hesitate to ask the staff for any missing product if needed. The release of the new restaurant menu is scheduled this week and I hope it will match your expectations. I understand your discontent regarding the lack of privacy you were subjected to in your room. I have allowed myself to forward your remark to the housekeeping manager and a reminder was done to her staff. Our guests well-being and tranquillity are priorities that need to be respected at any time. I appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Joe S. Families - 05/10/2018 AccorHotels certified review
« Satisfactory »

Hotel is in a good location. Given 2 adults and 2 children were staying in the room, room was serviced for 2 people only. Two towels only no hand towels and no floor mat, two disposable cups two everything. Novotel rating is four star so I expected a lot more than that, this is not four star !!! I brought this to the attention of reception the first time and to their credit they arranged two extra towels to our room. The same thing occurred the next day which caused some frustration, I called reception again and I was passed on to the manager. The manager was apologetic and personally delivered the extra towels and hand towels to our room. She offered four courtesy drinks to have at the bar. The next day my wife and I thought we’d go to the bar downstairs to enjoy the courtesy drink only to be told that it only entitled us to soft drink. I find this an insult, My wife and I are adults, We were paying 400 Euro a night so you know what you can do with your four free soft drinks. I would really find it hard to recommend this hotel to any of my friends who travel to Paris given the service I was given.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, You took the time to answer our survey after your stay in my hotel and I sincerely thank you. However, your experience was not up to your expectation and I am truly sorry. My team and I attach great importance to the improvement of our services so your remarks are essential for us. Please, accept my sincerest apologies regarding the dysfunctions you were subjected to. The housekeeping manager is currently working with her staff to optimise the rooms preparation according to the occupancy planned in each and especially for families staying several days. Regarding the courtesy drink you were offered, I feel really confused and I understand your strong disappointment. Willing to compensate our mistakes with this offer, we only managed to generated some more frustration. Now, I only can beg you once more to accept my apologies. I remain at your disposal and Ihope that I will be able to welcome you again. Kind regards, Serge Lenormand General Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« not adapted »

A room for people with limited mobility is great when you have limited mobility. But very uncomfortable when you don't have that need!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write about your stay in my hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sincerely regret that the room was not up to your expectation and moreover, that the reception staff did not inform you about your room category. A reminder was done to avoid this kind of situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Serge Lenormand General Manager

Chris Business - 04/10/2018 AccorHotels certified review
« Very good »

Excellent welcome at check-in. Clean, modern room. Wide choice at breakfast although layout of breakfast room serving stations could be improved.

Shauna A. Families - 02/10/2018 AccorHotels certified review
« Terrific -however lacked personal touch! »

Everything was terrific & Staff were helpful. However ; on arriving in our room to have plastic cups, where 2 cracked when trying to extract them from the plastic covering & paper cups, no welcome chocolate on towels or pillow, was disappointing considering the standard of the Novotel. We stay st Novotel in Australia. Thank you

Shlomi S. Families - 29/09/2018 AccorHotels certified review
« Very good »

Very good hospitility

Anonymous Couples - 28/09/2018 AccorHotels certified review
« We were given a very good welcome after a difficult journey »

The flower arrangements were stunning. It was disappointing that you did not provide biscuits with the tea and coffee tray in the bedroom.

Anonymous Families - 18/09/2018 AccorHotels certified review
« Excellent. »

Excellent.

Anonymous Business - 18/09/2018 AccorHotels certified review

Stay was very good staff is friendly and really responsive.

Nat Families - 13/09/2018 AccorHotels certified review
« Recommended »

Clean room. Limited drinks at the bar. Sufficient WiFi strength.

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