Mercure Hotel Schiphol Terminal 3 stars

TripAdvisor rating 4.0/5 114 reviews
Mercure Hotel Schiphol Terminal
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Hotel extras

  • No transit visa needed for your stay.

  • Located in the transit area of the airport.

  • Day use and night use rooms are available.

  • Private shower cabins for transit passengers.

  • Newly renovated rooms (2017).

Services in the hotel and nearby


Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Breakfast
  • Room service
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Schiphol Terminal

PO Box 75041
1117 ZN

Tel: +31206041339

Fax: (+31)20/6530438

Contact email
  • By plane

    AMSTERDAM SCHIPHOL At 0km / 0 miles - Shuttle free

  • By plane

    SCHIPHOL TERMINAL At 0km / 0 miles

GPS :52.309883, 4.761096

Currently, close to our hotel

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Our accommodations

You can choose the room that meets your requirements, to ensure you have a relaxing night. Choose from our Standard Rooms and enjoy all the amenities they provide, including free WiFi.

Standard Single Room

  • Max. number of persons: ‌1
  • Area: From 12
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Double Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews for
Mercure Hotel Schiphol Terminal

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,798 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

114 reviews

7 hour day booking

Customer review rating 4.2/5

Erika Solo - 08/07/2019 AccorHotels certified review

Pleasant and comfortable, everything required for a good shower and nap between flights. Staff were very friendly.

No hassle overnight in Schiphol International departures

Customer review rating 4.2/5

John C. Families - 29/06/2019 AccorHotels certified review

Comfortable, accessible overnight in Schiphol international departure terminal. No customs and immigration crowds. Go directly to gate

Over priced water!

Customer review rating 4.2/5

S B. Couples - 18/06/2019 AccorHotels certified review

Staff was good Room clean and comfortable Water 4 times more expensive than in the next store

Very good

Customer review rating 4.2/5

Albert R. Couples - 12/06/2019 AccorHotels certified review

Great location helpfu friendly staff

Hotel called us before check in and room was not avaliable

Customer review rating 4.2/5

Kenneth H. Couples - 10/06/2019 AccorHotels certified review

We booked for one night from 20-21st May 2019. Despite this we received a call on the 20th May telling us that our booking was a day booking for the 20th. They informed us a room was not available on the night of the 20th and told us there was an email sent to us to confirm that it was only a day booking. However I checked emails and am sure that no such email was sent, therefore the first correspondence we received was on the 20th. Our booking confirmation clearly stated that the booking was for one night and check out was on the 21st. No assistance was provided in finding us alternate accommodation which lead to a very stressful start to our honeymoon. This was very unsatisfactory and clearly an error on behalf of the hotel. Given the size of Accor Hotel group and the fact that there are a number of further properties in the Schiphol area, I find it particularly unsatisfactory that the hotel could not honour the booking in an alternate hotel.

just what I needed

Customer review rating 4.2/5

Anonymous Business - 20/05/2019 AccorHotels certified review

Just as expected. Clean room, comfortable bed, hot shower.

Customer review rating 4.2/5

Anonymous Solo - 16/05/2019 AccorHotels certified review

The room is always too warm. Cannot control the temperature.

Great and relaxing superb

Customer review rating 4.2/5

Anonymous Solo - 03/05/2019 AccorHotels certified review

I had very good experience with your hotel 10/10

Dr.Fayez A.

Customer review rating 4.2/5

Fayez Families - 29/04/2019 AccorHotels certified review

Great , I wish more TV for children in English

warm welcome and pleasant overnight stay

Customer review rating 4.2/5

André C. Solo - 24/04/2019 AccorHotels certified review

very friendly hotel personnel, warm welcome as elite member comfortable accommodation (bedding)

smooth and convenient stay

Customer review rating 4.2/5

Andrea Solo - 24/04/2019 AccorHotels certified review

positive side: it was great to be able to check in earlier than 8pm, room was very comfortable and quiet, I appreciated the spare bottle of water in the room negative side: one of the LED lights in the bathroom, the one in front of the door, was not working leaving the shower in the dark (it was room #4); the price paid was higher than what was shown in the reservation (140$ instead of 135$), a more accurate price would be appreciated


Customer review rating 4.2/5

Thomas Solo - 23/04/2019 AccorHotels certified review

Quiet, restful

OK for a layover, but bad value for money and no loyalty recognition

TripAdvisor rating 4.0/5

EuropeFlyer Family - 23/04/2019 TripAdvisor review

Rooms are OK and make for a good night´s sleep, but are fairly basic and overall bad value for money (e.g., no hand/body moisturiser in the bathroom). Absolutely no recognition of Le Club Platinum status (no welcome drink, no welcome amenity, no slippers in the room). Loyalty points were not credited automatically, either.

YOU told me my reservation was canceled, but YOU got then reservations dates mixed up! You cursed me!

Customer review rating 4.2/5

Rrrrr Business - 17/04/2019 AccorHotels certified review

I made a reservation for 10/04/19, and another reservation for 08/10/19 at this property. On 06/04/19 you sent me an email, stating that the property would be closed on the date of my reservation because of construction noise, and you apologized for the urgent short notice. However your email failed to mention any specific date of my reservation. What should I have concluded??? Your apology for the "short notice" would lead any rational person to conclude that you were canceling my reservation for 10/04/19, rather than my reservation for 08/10/19. Yes? No? I therefore reserved a room at the Schiphol Yotel for 10/04/19, and spent a difficult night there. While at the airport on the night of 10 April, and out of curiosity, I wandered down to your Schiphol Mercure property early that evening, to seewhat construction work was under way. At that point, I discovered that you were still fully open for business that evening and I could have stayed there that night! In fact, your poorly-worded email was intended to refer to my reservation that was still more HALF A YAER in the future! So much for your notion of any sort of urgent short notice. I am completely underwhelmed by your flawed email communication from 06/04/19! I am also still frustrated by the fact that I ended up stuck in the Yotel, because of your failed and flawed communication! This is not a professional way to run a business. I will say that I am still hoping that Schiphol operations flex over the next half year, such that you WILL be in service on the night of 08/10/19. I am therefore requesting that you my retain my reservation at the Schiphol Mercure for the night of 08/10/19 as long as possible. And once it is certain that you will not be in operation, then notify me that am this time, for real, thrown out onto the concourse. In the meantime, I would very much like to see you improve the accuracy and clarity of your communications to guests. Thank you

The hotel closed and cancelled our booking

Customer review rating 4.2/5

A. W. Couples - 17/04/2019 AccorHotels certified review

The hotel cancelled our booking due to building works in the airport. We stayed at a Yotelair cabin, also in the airport. They also warned of building works, but we had a quiet uneventful stay.

booking challenge

Customer review rating 4.2/5

Al Business - 17/04/2019 AccorHotels certified review

The issue was that I booked this through the accor site which I have used at least 50 times. There were 2 issues. 1) I got a day room, not an overnight room, and I didnt notice. The confirmation email did state this so I should have checked that earlier. The hotel changed it which was nice. The second problem was when I arrived I was told I was only supposed to have booked the room if I had a flight the next day. I actually booked it as I had a late arrival to schiphol. So technically I was not supposed to stay there at all. Finally I think the confirmation email could have a better instructions on where the hotel is located in the airport as it not that well signposted and googlemaps seems to have it in the wrong place

Convenient but very noisy.

Customer review rating 4.2/5

Rod O. Couples - 17/04/2019 AccorHotels certified review

It was a wonderful convenience to relax, sleep and bath inside of airport security. Check in was kind. There is a noise problem all over - foot and rolling luggage from upstairs on the ceiling and especially from staff at 6AM right outside our door talking for 15 minutes and in the utility closet next door. We understand there will be renovations. Make sound-proofing a priority (for sleeping sake). Also: floor of shower extremely slippery (dangerous) and water fluctuated hotter and colder. An iron would be welcome (and perhaps a small microwave). Good luck with the improvements. We were glad to have stayed despite the drawbacks. Thank you.

Great stay

TripAdvisor rating 4.0/5

Jessica L Solo travel - 08/04/2019 TripAdvisor review

This was a wonderful option for a overnight layover. The room had everything you need (bed, bathroom, shower, tv). I was worried I would have a hard time finding it from reading all of the other reviews but it was actually really easy. Just follow signs to lounge 52, it's past the lounge, around the corner and up the stairs. You will see McDonald's and Jamie's Deli. The staff were friendly and helpful.

Customer review rating 4.2/5

Anonymous Business - 07/04/2019 AccorHotels certified review

I like to stay at your facilty , but when I try to book a later reservation for October it just shows the day use.


Customer review rating 4.2/5

Vanessa Solo - 27/03/2019 AccorHotels certified review

It was exactly what I needed and hoped for.

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