Mercure Hotel Schiphol Terminal 3 stars

TripAdvisor rating 4.0/5 111 reviews
Mercure Hotel Schiphol Terminal
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Hotel extras

  • No transit visa needed for your stay.

  • Located in the transit area of the airport.

  • Day use and night use rooms are available.

  • Private shower cabins for transit passengers.

  • Newly renovated rooms (2017).

Services in the hotel and nearby

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • Breakfast
  • Room service
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Schiphol Terminal

AMSTERDAM AIRPORT SCHIPHOL
TERMINAL BUILDING
PO Box 75041
1117 ZN
schiphol
netherlands

Tel: +31206041339

Fax: (+31)20/6530438

Contact email
  • By plane

    AMSTERDAM SCHIPHOL At 0km / 0 miles - Shuttle free

  • By plane

    SCHIPHOL TERMINAL At 0km / 0 miles

GPS :52.309883, 4.761096

Our accommodations

You can choose the room that meets your requirements, to ensure you have a relaxing night. Choose from our Standard Rooms and enjoy all the amenities they provide, including free WiFi.

Standard Single Room

  • Max. number of persons: x1
  • Area: From 12
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Double Room

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews for
Mercure Hotel Schiphol Terminal

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,762 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

111 reviews

OK for a layover, but bad value for money and no loyalty recognition

TripAdvisor rating 4.0/5

EuropeFlyer Family - 23/04/2019 TripAdvisor review

Rooms are OK and make for a good night´s sleep, but are fairly basic and overall bad value for money (e.g., no hand/body moisturiser in the bathroom). Absolutely no recognition of Le Club Platinum status (no welcome drink, no welcome amenity, no slippers in the room). Loyalty points were not credited automatically, either.

YOU told me my reservation was canceled, but YOU got then reservations dates mixed up! You cursed me!

Customer review rating 4.2/5

Rrrrr Business - 17/04/2019 AccorHotels certified review

I made a reservation for 10/04/19, and another reservation for 08/10/19 at this property. On 06/04/19 you sent me an email, stating that the property would be closed on the date of my reservation because of construction noise, and you apologized for the urgent short notice. However your email failed to mention any specific date of my reservation. What should I have concluded??? Your apology for the "short notice" would lead any rational person to conclude that you were canceling my reservation for 10/04/19, rather than my reservation for 08/10/19. Yes? No? I therefore reserved a room at the Schiphol Yotel for 10/04/19, and spent a difficult night there. While at the airport on the night of 10 April, and out of curiosity, I wandered down to your Schiphol Mercure property early that evening, to seewhat construction work was under way. At that point, I discovered that you were still fully open for business that evening and I could have stayed there that night! In fact, your poorly-worded email was intended to refer to my reservation that was still more HALF A YAER in the future! So much for your notion of any sort of urgent short notice. I am completely underwhelmed by your flawed email communication from 06/04/19! I am also still frustrated by the fact that I ended up stuck in the Yotel, because of your failed and flawed communication! This is not a professional way to run a business. I will say that I am still hoping that Schiphol operations flex over the next half year, such that you WILL be in service on the night of 08/10/19. I am therefore requesting that you my retain my reservation at the Schiphol Mercure for the night of 08/10/19 as long as possible. And once it is certain that you will not be in operation, then notify me that am this time, for real, thrown out onto the concourse. In the meantime, I would very much like to see you improve the accuracy and clarity of your communications to guests. Thank you

The hotel closed and cancelled our booking

Customer review rating 4.2/5

A. W. Couples - 17/04/2019 AccorHotels certified review

The hotel cancelled our booking due to building works in the airport. We stayed at a Yotelair cabin, also in the airport. They also warned of building works, but we had a quiet uneventful stay.

booking challenge

Customer review rating 4.2/5

Al Business - 17/04/2019 AccorHotels certified review

The issue was that I booked this through the accor site which I have used at least 50 times. There were 2 issues. 1) I got a day room, not an overnight room, and I didnt notice. The confirmation email did state this so I should have checked that earlier. The hotel changed it which was nice. The second problem was when I arrived I was told I was only supposed to have booked the room if I had a flight the next day. I actually booked it as I had a late arrival to schiphol. So technically I was not supposed to stay there at all. Finally I think the confirmation email could have a better instructions on where the hotel is located in the airport as it not that well signposted and googlemaps seems to have it in the wrong place

Convenient but very noisy.

Customer review rating 4.2/5

Rod O. Couples - 17/04/2019 AccorHotels certified review

It was a wonderful convenience to relax, sleep and bath inside of airport security. Check in was kind. There is a noise problem all over - foot and rolling luggage from upstairs on the ceiling and especially from staff at 6AM right outside our door talking for 15 minutes and in the utility closet next door. We understand there will be renovations. Make sound-proofing a priority (for sleeping sake). Also: floor of shower extremely slippery (dangerous) and water fluctuated hotter and colder. An iron would be welcome (and perhaps a small microwave). Good luck with the improvements. We were glad to have stayed despite the drawbacks. Thank you.

Great stay

TripAdvisor rating 4.0/5

Jessica L Solo travel - 08/04/2019 TripAdvisor review

This was a wonderful option for a overnight layover. The room had everything you need (bed, bathroom, shower, tv). I was worried I would have a hard time finding it from reading all of the other reviews but it was actually really easy. Just follow signs to lounge 52, it's past the lounge, around the corner and up the stairs. You will see McDonald's and Jamie's Deli. The staff were friendly and helpful.

Customer review rating 4.2/5

Anonymous Business - 07/04/2019 AccorHotels certified review

I like to stay at your facilty , but when I try to book a later reservation for October it just shows the day use.

Perfect

Customer review rating 4.2/5

Vanessa Solo - 27/03/2019 AccorHotels certified review

It was exactly what I needed and hoped for.

Obviously a great position...

Customer review rating 4.2/5

David O. Business - 26/03/2019 AccorHotels certified review

very comfortable, no noise, good wifi and it is right inside the airport

lovely stay !

Customer review rating 4.2/5

Marja Families - 14/03/2019 AccorHotels certified review

This was my 3d stay at your hotel and I absolutely love it. Your staff is the best, they are so helpful and cheerful. Your rooms are clean and bedding very comfortable and I love the extra touch like a bottle of water and the coffee and teas. I highly recommend your hotel :)

Restful, quiet room, airside at Schiphol airport

Customer review rating 4.2/5

David Couples - 12/03/2019 AccorHotels certified review

Our daytime stay was short, but welcomed after a long-haul flight. The reception staff were very helpful and polite. The room was located airside at this very busy international airport, but was very quiet and well laid out. We had everything we required for a few hours sleep and a shower before catching a connecting flight later that evening.

Efficient

Customer review rating 4.2/5

Elham A. Solo - 12/03/2019 AccorHotels certified review

I am pleased with the professionalism of the lady at the front desk Mellia, she promptly checked me in and was highly efficient, but the price should be lower considering you have construction work and your guests don’t actually stay for a day at least not all of them I am sure

Fantastic.

Customer review rating 4.2/5

David &. G. B. Couples - 08/03/2019 AccorHotels certified review

Always stay overnight whilst making connecting flight. Sleep well. Refreshed.

Airport airside hotel

Customer review rating 4.2/5

Jenwren Couples - 07/03/2019 AccorHotels certified review

The hotel was a good place to rest and sleep due to an overnight transit at the airport. We did have trouble finding the hotel on information maps and had to ask at an airport information counter. We found the check in staff very friendly and helpful. The room was comfortable with a very clean ensuite shower. On the negative, housekeeping could do better cleaning along the carpet & skirting board around the room-it was very dusty and dirty.

An extremely poor experience

Customer review rating 4.2/5

Mike M. Couples - 06/03/2019 AccorHotels certified review

Couldn't stay with you. You 'forgot' to tell me that you had closed the hotel leaving me with the problems of finding a new hotel.

Handy and comfortable spoiled by construction noise

Customer review rating 4.2/5

William Business - 01/03/2019 AccorHotels certified review

Check-in easy but poorly signboarded. Nice neat simple room but first part of night ruined by construction noises from within (?) airport. Certainly won’t go again until that’s sorted out.

Exactly as expected

Customer review rating 4.2/5

Anonymous Couples - 26/02/2019 AccorHotels certified review

Was able to check in early for a 6 hour stay during the day for a long layover. The room was a compact double which was clean and comfortable. The bathroom was adequate and clean. All in all a perfect accommodation for a long layover. The staff was friendly and accommodating. Would definitely use this hotel again under similar circumstances.

It was very disappointing

Customer review rating 4.2/5

David A. Business - 21/02/2019 AccorHotels certified review

I booked a twin room with an arrival date of the 17th Feb and a departure date of the 18th Feb which I naturally assumed meant staying a night. The website returned with a twin room selection that I chose. However, when I arrived at the hotel I was told (written in small print) that it was a day room? A night room was more Euro. I had no alternative but to book the night room. To my surprise it was the size of a shoebox with a really loud fan that kept me awake all night. I felt that it was all a con to force you to stay in a shoebox.

Very clean, great service, and convenient.

Customer review rating 4.2/5

Titti H. Business - 11/02/2019 AccorHotels certified review

Again the staff was very courteous, the room was comfortable and clean and it is a very convenient location for a nights stay when waiting for a connecting flight the next morning.

Cancelled

Customer review rating 4.2/5

Paul K. Couples - 06/02/2019 AccorHotels certified review

Stay was cancelled with 7 days notice by hotel, due to works in airport

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