Mercure Lisieux Hotel Normandie 3 stars

Very good hotel, great stay, rooms on the small side, wishing the swimming pool was heated and cleaned, But the staff were very friendly and helpful. The hotel has everything you need around, restaurants, supermarkets, petrol station etc.... And only 30mn away from the seaside. Would recommend.

Nice hotel, reasonably priced, but has no air conditioning in rooms, would not return in summer as

comfortable room and bed with air co

Pleasant stay. Easy check in and comfortable beds. Just what was required

Small rooms but clean. Breakfast buffet too crowded and products not very good (sacrambled eggs w/ burnt taste, croissants not fresh, etc..)

Ideal location and friendly staff

Great place to stay to explore Lisieux and beyond - a beautiful area

Good value for money. The staff was really friendly.

Pros: + Good location for traveling by cars + Has swimming pool + The staff are friendly and speak English Cons: + Not all rooms are equipped with air conditioning. + If you choose the room with air conditioning, then it is on the attic. It is different than what I reserved. For example, it is smaller than described; It has a sofa in the description but this one does not. + Problems about the room: (i) The room is dirty and smells bad. (ii) The pillow is worn and its filling has already become clustered. (iii) No toiletries by default, you have to ask. (iv) The bedside lamps do not work. (v) The washbasin is jammed and water is evacuated very slowly. + Average breakfast. Can't even cook scrambled eggs properly. But the pastries are very nice.

The actual comfort and rooms were fine, basic food ok, coffee terrible, dessert buffet lots of sugar no flavour

Friendly reception. Convenient room & welcoming also for our dog .

The room was very good and nice and cool as the temperatures were very high outside. However the public areas were not cooled and uncomfortable. The réception staff were very busy and the hotel appeared understaffed. The following morning on check out, the staff member was very nice and offered us breakfast (we’re both seniors) and when we said we had no time he prepared coffee and various patisserie to take away. Very good service.

I stay for business and have been client here for last 3 years. However refurbishment was recently done unfortunately I had the perception that expenses will be covered by offering less (such as e.g. cuts on breakfast (croissant, expresso coffee). I hope not be sending the wrong message but trying to point out room for improvement. Staff was friendly as usual.

Your staff really makes the stay. The rooms are ok, the hotel is ok, but the staff is really phenomenal! We needed help with extending a dinner reservation, finding our rooms, and a few other things, and your staff really went the extra mile. (they even encouraged my so-so French- ha ha) Also, when we were at breakfast, we witnessed a British guest who had been left by her tour group, and had no idea what to do. Your staff sprung into action, trying to figure out who to call (it was a Sunday morning) and doing everything they could to try to reunite this woman with her group. Our family was so impressed!

See above a delightful experience