Hotel - Mercure Lisieux Hotel Normandie
Mercure Hotel Mercure Hotel

Mercure Lisieux Hotel Normandie

3.5/5 326 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 6.5  EUR
  • Babysitting on request  (Nearby)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Paying)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track
    • Karting facilities (Nearby)
    • Squash court (Nearby)
    • Table tennis
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our two available room categories: Standard Room with a double bed and sofa bed or a Mansard Roof Room with twin beds.

  • 71 rooms
  • 65 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 966 reviews

Our guest reviews for Mercure Lisieux Hotel Normandie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 326 reviews
Jp Business - 27/11/2018 AccorHotels certified review
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

Xxxxxxxx Business - 25/10/2018 AccorHotels certified review
« excellente »

excellente, sympathique

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENCE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 27/09/2018 AccorHotels certified review
« quiet and calm »

quiet and calm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Peter S. Couples - 28/08/2018 AccorHotels certified review
« Good »

Comfortable but lacked air conditioning or even a fan in the room With the window open the room was very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Alison D. Couples - 28/08/2018 AccorHotels certified review
« Staff very friendly and room clean »

Enjoyable food great staff friendly and room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALISON D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Anonymous Families - 19/08/2018 AccorHotels certified review
« As expected »

Just what we wanted

Our hotel has responded to the review
Our hotel has responded to the review

Dear IRENE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Stephen M. J. Couples - 01/08/2018 AccorHotels certified review
« No record of booking and restaurant full »

I booked the hotel on line and paid in advance. You confirmed booking by email. The hotel had no record of this and were offhand saying we should contact your headquarters on a Sunday evening to sort it out!! I emailed you on Sunday but have had no response from your customer service department. I am an Accor member 30…6500 Classic membership number. Very disappointed by the room which reeked of cigarette smoke. I had booked this hotel as I knew we would have been driving since 7am arriving at 7pm and there was a restaurant so I would not have to drive in to Lisieux to find somewhere to eat. After sorting out our booking we were told the restaurant was full. I am very disappointed by your service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN MERTON J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lisieux Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alain LARUE Manager

Miss V. B. Families - 27/07/2018 AccorHotels certified review
« Very nice accommodation and good food »

We enjoyed staying at your hotel and a dip in the pool after a days sightseeing The food was good and the room was very nice with two comfy beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICTORIA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Linda M. Couples - 27/07/2018 AccorHotels certified review
« Comfortable but dangerous roof ceiling! »

The room was comfortable but we were in the roof and the window was a skylight type but came down very low. Getting out of bed at night was the most dangerous, fortunately we didn’t hit our head! The air conditioning was set to go no lower than 22.5 degrees, which is too high for us. However the room and bed were comfortable and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Anonymous Families - 26/07/2018 AccorHotels certified review
« A pleasant stay but nothing to write home about. »

The stay was fine, however please mention to the cleaners that the fridge in the room had an almost finished bottle of wine and a yoghurt drink and in the cupboard was piece of cake obviously left by the previous guest. The rest of the room was clean so I think this was just an oversight. Breakfast was great, check in and out was smooth and the staff excellent. Air conditioning would have been nice as the room was a bit stuffy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ED C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Karine Families - 23/07/2018 AccorHotels certified review
« Disappointing service »

Bedroom was clean but hot and not much better than a standard family room at Ibis. Moreover, there was a cigarette burn in one of the blankets. Not really acceptable for a supposed 3 star hotel. When we arrived, we had to wait for a receptionist to check us in, despite the hotel not being very busy. Again, going for dinner at the restaurant, we were ignored for a while, and others who arrived after us were seated before us. We chose the 'buffet optimum' which was far from optimum!! We booked for 19:30, therefore early in the service, and already by then the entree buffet was looking sad and severely depleted. To top it up, a bowl of mayonnaise that had been empty for more than 10 minutes without anybody really bothered to replenish, was topped up, rather than replaced, which was looking particularly disgusting. Not the standard expected in a supposed 3 star hotel. We watched the dessert buffet disappear at the hand of a visiting coach load (which no doubt had been pre-booked) and by 20:20 it was three-quarter empty, and was at no time replenished with new desserts! Other diners started getting their desserts before their mains arrived to be sure they would not miss out. Others were scraping the crumbs. This is obviously unacceptable but seems to be standard practice. When we asked the waitress, who was quite embarrassed about it, she told us she would ask the chef, but nothing happened so I guess he didn't prepare anything more! We also noticed that it took about 20 minutes for some plates to be put out by the buffet, despite a couple remaining there. It took also 1 hour for our mains to arrive! As a result, we decided to convert our buffet choice to the one without the desserts! We raised the issue with the person who we believe was in charge and just got a sad look and excuses, blaming booking.com and children!!, and saying she agreed it was unacceptable but she didn't do anything to help either during the service. We were hoping it was just a glitch but breakfast was not much better. One person greeted us but didn't get out from behind the bar, didn't show us where everything was and we were left to our own devices. Again, we noticed that bacon had run out well before breakfast time was over and plates were not piled around the buffet area until one of the waitresses arrived for her shift. As soon as she arrived, she got plates out and started clearing up the tables of people who had left. By that time, there were in total 4 staff on duty but only one was actually working. So, we would like to commend Veronique for her dedication. Also, the coffee was dire. Why can't you have the same coffee machines as at Ibis Budget and Ibis which deliver good coffee? All in all, this was a poor experience and we don't feel incline to repeat it at Lisieux or even at anther Mercure. The standard of service was not even of a 1 star hotel. We were expecting a treat but it was anything but.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARINE H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lisieux Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our better quality standards; kindly accept a voucher in the amount of € 150.00 which you will be able to redeem at a future stay in Mercure Lisieux. You should receive it by mail within the next 2days. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Alain LARUE Manager

Anthony E. Friends - 23/07/2018 AccorHotels certified review
« Hotel still needs more renovation. »

It got off to a bad start, as we were given the key to our room we discovered the room had not been cleaned or renewed from the previous guests. However this was rectified quickly by I presume Mr Alain Larue the manager. The evening meal was ok, the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Anonymous Couples - 03/07/2018 AccorHotels certified review

Very poor facilities despite frienly staff. The food was mediocre . The room noisy and no a/c. Mini fridge replaced by a small fridge on top of a counter : very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lisieux Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alain LARUE Manager

L B. Couples - 17/06/2018 AccorHotels certified review
« overnight stay »

hotel was easy to find with good parking close to Basilica but otherwise a bit far out of town centre. Reception staff were very helpful; room was good as was bar and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLIE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Dont A. P. D. M. E. I. G. B. S. P. A. C. Business - 14/06/2018 AccorHotels certified review
« Very satisfactory. Highs ervice orientation. »

Very good. The late diner served upon my arrival first day is anexcellent service provided.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lisieux Normandie. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Alain LARUE Directeur

Joseph S. Families - 09/05/2018 AccorHotels certified review
« Welcoming courteous and a very pleasant stay as always. »

The New look hotel is excellent. Everything is spotless and clean. Staff were pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

Mark Friends - 24/04/2018 AccorHotels certified review
« Very enjoyable stay »

Room was nice and well presented, we did not require make for 2nd day but staff was happy to supply additional bathmat and coffee; breakfast was very good although on second morning quite a few thing ran out, probably due to large party eating together; it would have been nice to have been able to sit outside as the weather was lovely, but there were no seats.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

B. Couples - 25/03/2018 AccorHotels certified review
« Ce que l'on attend!!. »

Idem.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lisieux Normandie. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Alain LARUE Directeur

Laure Business - 21/02/2018 AccorHotels certified review
« Simple and easy. No frills. »

The hotel is comfortable and the service is great. The room I stayed in was simple but had all the amenities I needed. I enjoyed the complimentary Evian water. The only thing I do not like is the shower body+hair gel. I think you should invest in better body products. It seems that the rooms were re-painted not that long ago and you could see some of the work wasn't very well finished, but that is just a little thing that didn't bother my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Madame D., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lisieux Normandie. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Alain LARUE Directeur

Dwayne B. Business - 01/02/2018 AccorHotels certified review
« Attentive staff. Clean comfortable room. »

Attentive staff. Clean comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear DWAYNE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain LARUE Manager

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