Mercure Lisieux Hotel Normandie 3 stars

TripAdvisor rating 3.5/5 368 reviews
Mercure Lisieux Hotel Normandie
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Hotel extras

  • In the heart of Normandy

  • 25 minutes from Deauville, Trouville and Honfleur

  • Free private car park

  • Terrace overlooking the swimming pool

  • Warm welcome

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (Nearby)
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • PorterPaying
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request (Nearby)
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lisieux Hotel Normandie

Route de Paris
177 rue Roger AINI
NON APPLIQUABLE
14100
lisieux
france

Tel: +33231611717

Fax: (+33)2/31323343

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CAEN CARPIQUET At 45km / 28.13 miles

  • By plane

    DEAUVILLE ST GATIEN At 28km / 17.5 miles

  • By boat

    LE HAVRE At 56km / 35 miles

  • By boat

    OUISTREHAM At 25km / 15.63 miles

  • By helicopter

    CAEN At 45km / 28.13 miles

  • By helicopter

    DEAUVILLE At 28km / 17.5 miles

  • By car

    PONT L'EVEQUE At 14km / 8.75 miles

  • By train

    LISIEUX At 2km / 1.25 miles

GPS :49.145096, 0.260582

Our accommodations

Choose from our two available room categories: Standard Room with a double bed and sofa bed or a Mansard Roof Room with twin beds.

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 4
  • Area: From 12
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 10
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

LE GARDEN'S

Type of cuisine: French

Our restaurant overlooks the pool and serves local and traditional cuisine from the Pays d'Auge. Unlimited starter and dessert buffets. Dine on the poolside terrace on sunny days.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAMBAUD

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 110

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 77 people

Find out more

Our guest reviews for
Mercure Lisieux Hotel Normandie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,310 reviews

tripadvisor

TripAdvisor Rating 3.5/5

368 reviews

comfortable night at Lisieux

Customer review rating 4.2/5

Josh Couples - 08/10/2019 AccorHotels review

after one week traveling in Western France, was this a comfortable last night. Friendly and professional reception. Good food and wines.

Dear JOS H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I didn’t find the staff friendly or helpful. When we ordered our welcome drink, we were given just one drink and had to pay for the drink for my husband. How embarrassing. This is the first time this has happened in an AccorHotels.

Customer review rating 4.2/5

D. M. F. Couples - 15/09/2019 AccorHotels review

As above. We were very disappointed with our visit. Staff unfriendly and very unhelpful. Welcome drink for me but had to pay for my husbands drink. How embarrassing. Poor selection of gluten free products. Usually we’re very happy with AccorHotels but I won’t recommend or return to this hotel.

Dear MURPHY-F. D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lisieux Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good hotel for a break

Customer review rating 4.2/5

Charles Friends - 12/09/2019 AccorHotels review

Only staying one night but very satisfied

Dear CHARLES D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

karl832

TripAdvisor rating 3.5/5

Voyager57122493009 Couples - 11/09/2019 TripAdvisor review

We had first-class service in this v.well appointed room in line with our original request. very easy to find the hotel with a large hypermarket in the immediate vicinity. and would have no hesitation in recommendingthe hotel to everyone.

Dear Karl832, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stay.

TripAdvisor rating 3.5/5

cwoodnutt Family - 10/09/2019 TripAdvisor review

This is a pleasant hotel for an overnight stopover. There is a restaurant at the hotel or nearby eateries. A large L’eclerc is nearby with good priced fuel. Parking and grounds for exercising dogs. Clean rooms with comfortable beds.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

We had a great time....

Customer review rating 4.2/5

Kitty Families - 01/09/2019 AccorHotels review

Very good hotel, great stay, rooms on the small side, wishing the swimming pool was heated and cleaned, But the staff were very friendly and helpful. The hotel has everything you need around, restaurants, supermarkets, petrol station etc.... And only 30mn away from the seaside. Would recommend.

Dear CAROLE N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient, but no aircon

Customer review rating 4.2/5

Kieran Families - 28/08/2019 AccorHotels review

Nice hotel, reasonably priced, but has no air conditioning in rooms, would not return in summer as

Dear KIERAN F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the A/C we have it install on the last floor. We are looking at having all our rooms with A/C in the next future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

lovely unplanned stay

Customer review rating 4.2/5

V C. Couples - 18/08/2019 AccorHotels review

comfortable room and bed with air co

Dear VICTORIA c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exactly what we needed

Customer review rating 4.2/5

Mr B. Families - 17/08/2019 AccorHotels review

Pleasant stay. Easy check in and comfortable beds. Just what was required

Dear ADAM B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok

Customer review rating 4.2/5

Anonymous Families - 15/08/2019 AccorHotels review

Small rooms but clean. Breakfast buffet too crowded and products not very good (sacrambled eggs w/ burnt taste, croissants not fresh, etc..)

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Stop over

Customer review rating 4.2/5

Malcolm Couples - 12/08/2019 AccorHotels review

Ideal location and friendly staff

Dear MALCOLM A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Useful base

Customer review rating 4.2/5

B N. Couples - 12/08/2019 AccorHotels review

Great place to stay to explore Lisieux and beyond - a beautiful area

Dear BARBARA N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Families - 10/08/2019 AccorHotels review

Good value for money. The staff was really friendly.

Dear FABIENNE J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Mercure worse than Ibis Budget

Customer review rating 4.2/5

Boyang Couples - 07/08/2019 AccorHotels review

Pros: + Good location for traveling by cars + Has swimming pool + The staff are friendly and speak English Cons: + Not all rooms are equipped with air conditioning. + If you choose the room with air conditioning, then it is on the attic. It is different than what I reserved. For example, it is smaller than described; It has a sofa in the description but this one does not. + Problems about the room: (i) The room is dirty and smells bad. (ii) The pillow is worn and its filling has already become clustered. (iii) No toiletries by default, you have to ask. (iv) The bedside lamps do not work. (v) The washbasin is jammed and water is evacuated very slowly. + Average breakfast. Can't even cook scrambled eggs properly. But the pastries are very nice.

Dear BOYANG X., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lisieux Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good accommodation but not so good food

Customer review rating 4.2/5

Michael Families - 06/08/2019 AccorHotels review

The actual comfort and rooms were fine, basic food ok, coffee terrible, dessert buffet lots of sugar no flavour

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 01/08/2019 AccorHotels review

Friendly reception. Convenient room & welcoming also for our dog .

Dear CYNTHIA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great air-conditioned room, but lobby and restaurant too hot

Customer review rating 4.2/5

Linda M. Couples - 28/07/2019 AccorHotels review

The room was very good and nice and cool as the temperatures were very high outside. However the public areas were not cooled and uncomfortable. The réception staff were very busy and the hotel appeared understaffed. The following morning on check out, the staff member was very nice and offered us breakfast (we’re both seniors) and when we said we had no time he prepared coffee and various patisserie to take away. Very good service.

Dear LINDA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

satisfactory

Customer review rating 4.2/5

M.s. Business - 16/07/2019 AccorHotels review

I stay for business and have been client here for last 3 years. However refurbishment was recently done unfortunately I had the perception that expenses will be covered by offering less (such as e.g. cuts on breakfast (croissant, expresso coffee). I hope not be sending the wrong message but trying to point out room for improvement. Staff was friendly as usual.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regarding your comments on the breakfast, I want to assure you that there was no cut at all. On our buffet you have 3 kind of danish pastries (croissant, chocolate croissant and grape danish pastry). As well espresso coffee is available on request. It seems that at the time you came for breakfast, the buffet was not replenished as it should be at anytime. Sincerely, Alban Daubenton Hotel Manager

Haven't Met a More Helpful Staff

Customer review rating 4.2/5

Susan Families - 03/07/2019 AccorHotels review

Your staff really makes the stay. The rooms are ok, the hotel is ok, but the staff is really phenomenal! We needed help with extending a dinner reservation, finding our rooms, and a few other things, and your staff really went the extra mile. (they even encouraged my so-so French- ha ha) Also, when we were at breakfast, we witnessed a British guest who had been left by her tour group, and had no idea what to do. Your staff sprung into action, trying to figure out who to call (it was a Sunday morning) and doing everything they could to try to reunite this woman with her group. Our family was so impressed!

Dear NAYLA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

a delightful experience with lovely staff who make you feel welcome

Customer review rating 4.2/5

David Couples - 23/06/2019 AccorHotels review

See above a delightful experience

Dear DAVID P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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