Mercure Lisieux Hotel Normandie

very effective

I have stayed at Lisiuex in the past. Staff are always helpful and allow me to attempt my limited French! As in the past the room was clean and well serviced. I did think that more milk, tea and coffee in the room would be helpful. Breakfast was self service and was fine with a choice of hot and cold dishes. Easy access to main routes and plenty of car parking. I like this hotel and will stay here again when I am in this part of France.

A very warm welcome on our arrival and although the hotel was very busy, the young lady at reception was excellent under pressure. We wanted to have dinner and she told us a delay of 45 minutes was to be expected. She managed to get a table for us in 30 minutes. Exceptional service! The room was clean, comfortable and well equipped. One small point, the tissue box in the bathroom was left empty. An excellent stay and the bonus of a free breakfast for over 60's!

Friendly welcome and clean room. One of the older style hotels I think as room quite small and no pictures. Concerned no guard on window to stop child falling out. We had the set meal which was quite acceptable

Our party of 7 including an aged person were very happy with the service and facilities

Although the following factors might seem insignificant to some, they become more relevant when you are only staying one night. Upon arriving, we asked the receptionist for a plan of the city. She said she did not have one. One of the reading lights did not work - could not therefore read in bed. The soap dispenser was not working in the bathroom. The most annoying thing, however, was that the only hot food item offered at breakfast - the scrambled eggs - were completely cold (not tepid - cold) When I told the receptionist upon checking out, she merely said (very politely and with a smile) that she would let the maintenance team know - but there was no apology. . Sebastian was likewise very polite when we made the booking. For a hotel chain as huge as the Mecure, I must say we found the above rather astonishing.

Room was dirty. Cigarette hole on the sofa nad on the curtains. Door extremely squeaky. Worst of all was the fridge. It seems that it hasn't been cleaned in ages.

The hotel was simply adequate. Even the menu de jour came with what was obviously microwaved food - my selle d'agneau rotie was more like rolled shoulder and the gratin dauphinois was microwaved new potatoes.

The accommodation was good, and people nice. One assistant helped me to get a taxi since in Lisieux is not easy.

Pleasant hotel on outskirts of town. Staff nice and friendly. Rooms are very tired.

Good parking, efficient check in, friendly staff, comfortable bar, clean spacious room and bathroom, al in all a relaxing stop over.

Friendly, helpful, bi-lingual staff. Large and comfortable room, but too hot - although the radiator was turned off. Good selection at dinner and breakfast. Slightly let down by many of the dining room chairs needing their upholstery replaced as heavily worn/torn at the front of the seat.

Everything else were ok, but the internet connection in the room, it was terrible.

We have used this hotel many times over the last twenty years or so and have always been very satisfied. Over the years improvements have been added such as tea and coffee facilities now being present in your rooms. However, there is always room for improvement and one such would be for air conditioning being added to the rooms.