Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 602 reviews
Grand Mercure Auckland
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Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Currently, close to our hotel

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 162 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 170 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 676 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 676 m

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 877 m

Auckland Domain, walk

From 01/01/2019 to 31/12/2019

At 1.7 km

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.5 km

One Tree Hill, discovery

From 01/01/2019 to 31/12/2019

At 6.6 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 24 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 25 km

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: ‌1
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 Queen Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 2 single beds, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 King Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Junior Suite, 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: ‌2
  • Area: From 56
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,379 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

602 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Grand Mecure stay

TripAdvisor rating 4.5/5

E M W Couples - 18/07/2019 TripAdvisor review

Excellent Service from staff and food at Vue Restaurant and view over Auckland Harbour was particularly appropriate with a bright moonlight evening. We enjoyed our stay and will return when able to and recommend to others for a suitable Hotel for a great experience

great place for going to a show

TripAdvisor rating 4.5/5

moniquebrocx Couples - 18/07/2019 TripAdvisor review

We had a wonderful stay, from the excellent valent service, great room and excellent breakfast. Staff all very good. Location excellent for the show and the next day when going around the shops and waterfront.

Good stay at the Grand Mercure Auckland

TripAdvisor rating 4.5/5

joancorry19 Friends getaway - 16/07/2019 TripAdvisor review

Great service only down point was that we had travelled from Northland to see a show, got to the hotel just after 10pm hungry and thirsty to find the restaurant and bar closed. The restaurant well ok but the bar? Auckland is an International City with people coming and going from all over the world and even in deepest darkest Northland the bars stay open till 11pm, come on Accor, I mean really??? Vanessa on reception deserves a special mention, when we checked out she was running reception solo and her multi-tasking skills are second to none, well done Vanessa

Very enjoyable stay.

Customer review rating 4.3/5

Karen J. Couples - 15/07/2019 AccorHotels certified review

We thoroughly enjoyed our one night stay. Our room was lovely with a view out to the harbour. We especially enjoyed our dinner in the restaurant - the food was superb!

Noisy

Customer review rating 4.3/5

Anonymous Business - 14/07/2019 AccorHotels certified review

Noisy room, couldn’t sleep properly for three nights while there. TV remote didn’t work, toilet cistern leaked, meaning it would need to fill at least twice a night, if I wasn’t already awake from the street noise this would also wake me.

Flightcentre Ball

Customer review rating 4.3/5

Clare B. Business - 14/07/2019 AccorHotels certified review

My name is Clare B.. I always enjoy staying with Mercure. It is a great location, well presented and very helpful friendly staff. The lost of 2 point is, I do find it sexist that I always receive emails after staying, addressed to my Husband. I always book myself or my workplace does, I am always the lead traveler, I always do the check in and check out. My name is clearly in the email. Yet it is always addressed to my Husband?

Dear Clare, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

An excellent stay.

Customer review rating 4.3/5

Miss B. Business - 13/07/2019 AccorHotels certified review

It was my first time staying in a hotel by myself and the staff made me feel at home, their smiles and professional manner were a warm welcome. Although as a first timer i did not know about needing a key card for going up and down the elevators which was a laugh at the time but a little stressful to figure out. I also did not know i needed to place the card into the white bracket on the wall when entering my room but once again that was a laugh but would have been nice to have been told as i lay in my room cold for a couple of hours. The buffet breakfast was incredible as i am gluten free and dairy free i was so grateful to be able to have a breakfast that made me feel comfortable and catered to all that i needed and wanted. The staff were incredible, as i was staying alone it was so nice to be greeted by warm smiling faces in the morning as i missed my family and it made me feel happy to be staying at the hotel. Thank you for striving for excellence in the cleaning, the staff, the front desk and all the interior design truly it was an enjoyable stay and i will always recommend your hotel everytime someone needs somewhere to stay.

Very good location for everything

Customer review rating 4.3/5

Dave W. Couples - 13/07/2019 AccorHotels certified review

Very good experience

Dear Dave, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great rooms, friendly, professional restaurant and bar team, morning and evening

Customer review rating 4.3/5

Eliot T. Couples - 13/07/2019 AccorHotels certified review

Very comfortable and convenient

Dear Eliot, Thank you for the great review of our hotel! We are glad that you enjoyed your stay especially the restaurant and we hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

great location, v. comfortable - loved the yoga room

Customer review rating 4.3/5

Anonymous Business - 13/07/2019 AccorHotels certified review

location was v. convenient, it was a comfortable room, I loved the yoga room facility. My room on the city side was abit noisy but thats to be expected being in the heart of the CBD.

Dear Roslyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

THE COMPLETE PACKAGE

TripAdvisor rating 4.5/5

Z1867UQphilipt Business - 13/07/2019 TripAdvisor review

What an outstanding experience it is staff that at Grand Mercure. Every single staff member is on point and nothing is an issue for this team. They go out of their way to ensure every touch point is painless. I could not recommend the hotel more to any potential traveler. See you soon.

Kia Ora Z1867UQphilipt, We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. We look forward to your next stay with us. Kind Regards, Tasi Fameitau Guest Relations Manager

Good

Customer review rating 4.3/5

Reshma S. Business - 11/07/2019 AccorHotels certified review

Nothing further to add

Dear Reshma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Hospitality

Customer review rating 4.3/5

Charles Couples - 11/07/2019 AccorHotels certified review

Nice facility, very tidy and secure. Staffs are very much polite. Delicious breakfast

Dear Charles, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great Location

Customer review rating 4.3/5

Siu Y. C. Solo - 10/07/2019 AccorHotels certified review

Great Location

Dear Siu Yeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

All round most enjoyable experience

Customer review rating 4.3/5

Jennifer J. Couples - 10/07/2019 AccorHotels certified review

Rooms well appointed with everything you need + beds very comfortable Staff very pleasant and very helpful - quietly in the background and there when you need them

Dear Jennifer J., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Great location and nice hotel.

Customer review rating 4.3/5

Paul Families - 09/07/2019 AccorHotels certified review

Awesome stay. Only issue is the noise you hear from outside. Especially partygoers leaving the clubs.

Dear Paul, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

I like the hotel - Very nice room provided as Platinum member- thank you.

Customer review rating 4.3/5

Phil B. Business - 09/07/2019 AccorHotels certified review

Everything was good until check out. I was not happy that 2% was added to the so called all inclusive rate quoted when I booked the hotel. I paid with a UK DEBIT card, not CREDIT, and was still charged 2% for credit. This should be made fully aware of prior to staying. I stay in Accor hotels all over the world, and have never had this before. I also have not been credited my Accor points yet, after leaving 4 days ago.This is not normal.

Dear Philip Anthony B., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Wonderful staff, great service makes all the difference

Customer review rating 4.3/5

Stephen C. Business - 08/07/2019 AccorHotels certified review

I was in AKL on business, so I wasn't looking for the whole 'tourist' experience. I'm familiar with AKL, and do not stay loyal to any one hotel or group. I only really availed of the 'end of day' happy hour drink at the bar, where the French man held court over the bar. He was engaging, proactive and service focused, not to mention able to promote the benefits of the hotel and restaurant etc. I was also capably and professionally booked in by Princess ( one of your reservations team members ), who also ensured that I was felt special by providing a hand written note in my hotel room on arrival. A very nice touch.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Easy, comfortable, good value.

Customer review rating 4.3/5

Eleisha B. Couples - 08/07/2019 AccorHotels certified review

Great taking advantage for the winter vent ion offer. Affordable and comfortable. Plus, Attica must be one of aucklands best kept secrets, with a very talented bar manager. Have recommended to many friends since and will be back for cocktails. PS, how can you go wrong with $1 breakfast?!

Dear Elisha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Enjoyable but wifi was unreliable

Customer review rating 4.3/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Very nice hotel, I liked the access to the guest laundry. However the wifi was unreliable and insufficient for a business trip.

Dear Jozica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I apologize for the challenges you had faced during your stay. We hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
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