Hotel - Grand Mercure Auckland
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Auckland

4.5/5 473 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking (Paying)
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,247 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 473 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Linda L. Couples - 13/01/2019 AccorHotels certified review

Check in was easy, room was great however we were given access to a room that had not been made up from the previous occupant, room attendant was extremely apologetic and advised she had not advised the room was ready yet but very quickly got it ready.

Farshid C. Business - 13/01/2019 AccorHotels certified review
« Excellent Location and great customer oriented Staff »

This being my first time in Auckland, I didnt really know my way around, but Mr Joshua, explained everything thing to me and my colleague and the next 5 days were like as Iv been living there all along. Also the internet was really fluctuating in my room 909, byt the Ms Lee helped me how immediately and had this fixed in no time. The only thing the hotel needs to improve on is upgrading the fitness centre and the space thay have for it... me being a fitness enthusiast felt really cramped and thought the weight range was really limited. Apart from this your hotel location is absolutely spot on. Everything and I mean Everything was right outside the hotel... Regards Farshid C.

Brian W. Couples - 13/01/2019 AccorHotels certified review
« Generally good-diner was expensive for what was delivered »

Pretty happy overall

Anonymous Families - 12/01/2019 AccorHotels certified review

Hotel rooms were very nice. The room on our first stay on the Friday night was very nosy from the street downstairs. Service of all staff was very nice and attentive. For the quest wash room, it would be good to have some explantion how it works as it took us some time to figure out that tokens were required.

Annette A. Couples - 12/01/2019 AccorHotels certified review
« Very statisfactory »

Check In was very easy with great service. Hotel was easy to navigate. Valet service was excellent.

Pemmy P. Families - 12/01/2019 AccorHotels certified review
« Amazing location »

We really enjoy our stay at Grand Mercure Auckland. The staffs are very friendly and also Nancy the Housekeeping who really care to our room during our 3 days stay. Good job Nancy

I A. Families - 12/01/2019 AccorHotels certified review
« great stay - good central location - nice staff »

Everything was really lovely - 2 points were knocked off though - as you caused us some stress at the end of our stay - Our valet parked car was booked for 11am - as we needed to drop the hire car off at the airport at 12 - despite going almost 1 hour notice of this requirement - our car arrived at 11.30 - rather disappointing ...

Chengrui Friends - 12/01/2019 AccorHotels certified review
« Comfortable stay but room smells »

I stayed here for the third time - like the location and friendly staff and the cozy room. But this time, my room smells like newly decorated... Since I only stayed for a few hours (less than 12 hours between check in and out), I didn't ask for a change. I hope next time you may want to fresh the air before letting guests move in.

Thomas &. S. Couples - 11/01/2019 AccorHotels certified review
« A perfect stay after a long travel »

We enjoyed our stay at the Grand Mercure very much. Everything was newly renovated and the bed was amazing. All staff members were extremly friendly and helpful. The breakfast was fantastic as were the views from the restaurant. We will come back for sure. Thank you!

Jihyeon T. Families - 10/01/2019 AccorHotels certified review
« excellent staying in your hotel. »

We were very satisfied with staying in your hotel. You have served the membership benefits as much as you could. You made me keep le club membership even in this year. Thank you for your free upgrade and hot shower after checking out.

Matthew Solo - 10/01/2019 AccorHotels certified review
« Quality accommodation at an affordable price »

It was a good stay in a central location - downside was that I couldn't use the complimentary drinks vouchers (plus no instructions on where the bar was to use use them anyway). Computer crash meant check in was a little slow and while made to feel welcome didn't fee that special. Concierge was great and welcomed me with fast and efficient service to park the car.

Deb Couples - 10/01/2019 AccorHotels certified review
« Brilliant Hotel »

Staff, amenities and rooms were outstanding.

Hayley Couples - 09/01/2019 AccorHotels certified review
« Handy location »

A pleasant stay in general with great staff, clean facilities. The bed was not at the standard I would have expected for an Accor hotel; it was very soft meaning there was roll together and when one partner moved it woke the other every time. We had very poor sleeps because of this and are very unlikely to return, which is a shame because the staff and location are fantastic.

Anonymous Families - 09/01/2019 AccorHotels certified review
« Central elegans »

Lyxigt, modernt, centra

Julie Couples - 09/01/2019 AccorHotels certified review
« Always »

great !

Karen Business - 09/01/2019 AccorHotels certified review

Great location, friendly and helpful staff, and well appointed rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Karen, Thank you so much for the lovely feedback and for choosing our Home. I am so glad to read that you had a great experience with us and that our dedicated team of story tellers well looked after you. I am sure other travelers would appreciate your thoughts which you can share on search Grand Mercure Auckland. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

B. M. Couples - 09/01/2019 AccorHotels certified review
« A superb welcome »

Everything was perfect!!!

Michele Couples - 09/01/2019 AccorHotels certified review

We had 2 nights and the location, staff, room and dining was extremely good.

Alan R. P. Couples - 09/01/2019 AccorHotels certified review
« Great location near Restaurants, waterfront and Queen St shopping »

We stayed just one night because we were attending the ASB Tennis next day. The upgrade of the Mercure to the Grand Mercure is extremely good. We were awarded a 12th floor room with ocean view and we recommend that. Plenty of room and very comfortable with two queen size beds. Relaxing in the lounge and bar on the top floor is fabulous as was our dinner in the restaurant next to the bar. Service was very good. Not to detract from this review: I would recommend that parents of young children playing games in the bar area should be respectfully reminded that this is an adults relaxing area not a children's playground. Such was that guests performed this task.

kgknight2004 Couples - 09/01/2019 TripAdvisor review
« Short but sweet »

An overnight stay ,heading back home to Australia after a week of travel with four adult kids and the grandchildren .Greeted by the friendly staff ,told we had been upgraded to an executive apartment.Theroom was great ,my wife was so impressed.Exactly what we needed to chill down .Space and comfort .And a card personally signed welcoming us .A nice personal touch .

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora kgknight2004, Thank you for the amazing feedback and for sharing your experience on TripAdvisor. It was truly our pleasure to look after you and you lovely wife, I will never say thank you enough for the fantastic hand written note you left on my desk! I hope other travellers read your review and decide to make us their next destination. My team and I look forward to welcoming you and your wife very soon! Ciao, Carla Bencivenga Grand Mercure Auckland

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