Hotel - Grand Mercure Auckland
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Auckland

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4.5/5 213 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,222 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 213 reviews
AccorHotels certified review
Jenny Couples - 17/02/2018
« Comfortable one night stay to attend concert. »

Nice room, a bit smaller than we are used to. The toilet seat hinge was broken making it unstable. Staff were friendly and professional. Hotel booked out so no upgrade available and price expensive.

AccorHotels certified review
Anonymous Couples - 16/02/2018
« Perfect Location Great Hospitality »

Great location, access to wharf and ferry services, city shopping and restaurant precinct, all within close walking distance. Staff were friendly and obliging. Rooms very clean....just an all round perfect place to stay!

AccorHotels certified review
Jane S. Couples - 16/02/2018
« Great experience snd would definitely return »

Amazing room impressively professiional helpful staff and warm welcome

AccorHotels certified review
Anonymous Couples - 16/02/2018
« Very nice get away »

Overall it was great. The only negative was the creme brulee my husband ordered for desert. He sent it back because the sugar had not been caramelised enough on top so was soft and did not crack. They bought another one but it was the same. This is pretty basic stuff to get right for a chef. I dont think we should have been charged for this dessert.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback, it is fantastic to read that your overall experience with us was great. I am very sorry to read about the issue with your order from the restaurant. Please accept my apologies. I have shared with the Culinary team your comments, please be rest assured that they will use your feedback for training purposes and take the necessary steps to prevent similar occurrence. I will be very happy to refund the charge of $15 for the dessert. Please advice me if i reverse on the credit card, visa, which is on file. Once again, thank you for your precious time and i am looking forward to hear back from you. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Barbara H. Couples - 16/02/2018

I had prepaid my accommodation and on checking in was asked for my VISA card number to hold as pre authorisation [as seems to be usual practice]. However when I checked my VISA balance a short while after I noted that I had been charged NZD100.00. I might add that the staff member admitted it was her first day When checking out, we had 2 glasses of wine to pay for [24.00] and again I was asked for my VISA card to pay for those. I queried the 100.00 and was advised that would be returned to me but would take approx 5 business days for action. There were a variety of reasons given like "usual practice", "only a pre authorisation" " if you dont get it, contact your bank" etc etc etc I find this TOTALLY unacceptable...............I have NEVER had a charge like this added to my card up front and the fact that I am now another 76.00 out of pocket is just not good enough. I would like this amount refunded to me immediately. I look forward to hearing from you We were also placed in room 914 as "It is a nice quiet room" - you must be joking with the building site directly across the road and the McDonalds customers directly below! I have another booking in August and I have requested a room on Customs St - I sincerely hope that this happens. While we were happy with the hotel facilities, our stay has been a bit tarnished unfortunately.

AccorHotels certified review
Craig Business - 16/02/2018
« Had the potential to be good but was far from it »

Very poor experience, first night of the stay involved being kept awake from 11pm until 4am due to a night club located two floors below my room. Despite the hotel knowing this full room rate was charged upon booking and I was still allocated this room. Complaint made to the DM who even admitted it happened every week!! Yet they still take peoples money. Was offered a room move for one night but due to being full I would have to move again in a days time so refused, thankfully Sunday night was not a night club session. The hotel is located right next to a construction site which is huge and so loud all day. Would not consider staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig Emmerson, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Anonymous Business - 16/02/2018
« good location »

all pretty good - but pretty annoying when my room key (or the mechanism on my door) didn't work properly and I had to go down to reception a few times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your feedback, i am glad to read that our convenient location was an highlight of your stay. I am truly sorry to read about the issue you had with the room key. Please accept my apologies. I will address your concern to the relevant department, please rest assured that we will take the necessary steps to prevent similar occurrence. Thank you once again for your precious time and we hope to have another opportunity to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Isidro D. C. Business - 16/02/2018

Staff very friendly, quick check in, comfortable bed and very clean room! made a few calls to reception and they were answered within three rings and able to assist with my requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isidro, Thank you very much for your great feedback . It is fantastic to read that our dedicated team of story tellers were very helpful and well looked after you with your requests. i will make sure to share with them your comments. Once again,Isidro, thank you for your precious time and we are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Gina Couples - 16/02/2018
« Our new favourite place to stay in Auckland »

Great location, friendly staff, very comfortable Modern suite with well thought out touches.

AccorHotels certified review
Raj P. Business - 15/02/2018
« Modern fitted out with new facelift to the rooms with adequate furnishings »

Yes extremely comfortable

AccorHotels certified review
Ian P. Couples - 15/02/2018
« Extremely pleased....great location and very friendly »

Very pleased with this choice. The hotel is excellently located near the waterfront and next to the airport bus stop. The room was excellently maintained and very comfortable. The public areas all felt sophisticated and were well looked after. All staff members were very friendly and professional.

AccorHotels certified review
Anonymous Couples - 15/02/2018
« Great bed, comfortable room. Good to see the Harbour . Helpful, friendly staff. Bar manv energetic. Dinner in Restaurant: lamb was almost raw in centre - disappointing »

See above We found the location good but pleased we took a taxi from the airport. Roads and traffic difficult

AccorHotels certified review
Lorna B. Couples - 15/02/2018
« Not up to expected Standard »

Yellow chairs are dirty in restaurant area should be thrown out! Bathroom had bobby pin left on floor! I use a walking pole as an aid following operation we booked out of hotel and waiting outside to be picked up. Asked a staff male member to use his key to allow me to go to 1st floor to Toilet he told me to use the stairs I explained I was recovering from Surgery and could not use stairs he would not let me use lift. Finally a spoke to a female member who let me use lift and showed me toilets. I explained to her what had happened. As an Accor member and 76 years of age I am disgusted with a member of your staff Lorna b. 04…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna, Thank you for your feedback. I am truly sorry to learn that your stay was not up your expectations. Our aim at the Grand Mercure is to deliver an excellent service and experience to all our valuable and loyal guests, so it saddens me that was not the case for you stay. I have tried to make contact with you, using the phone number which is provided into your profile. I would greatly appreciate to get in touch with you and be able to investigate further the issue you had with one member of our staff. I am looking forward to hear back from you. Sincerely, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Harry Couples - 14/02/2018
« Overall good »

Nice spacious rooms. Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry, Thank you for taking the time to post a review following your recent stay at the Grand Mercure Auckland. It is fantastic to read that you had an overall good experience with us. Please come back and stay with us again! Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Patrick Couples - 14/02/2018
« Happy Stay »

We really enjoyed our two night stay at the hotel & would stay again, nice fresh clean room with an amazing view of the sky tower, staff were very friendly and always happy to help. The only thing we found was the lack of information about food pricing i.e breakfast that's normally found in the in room hotel guide book but other than that it was amazing.

TripAdvisor review
Couples - 14/02/2018
« Grand Mercure »

A good hotel, and great bar up on L13. Service was excellent. I think it needs a bigger space for breakfast bar as quite crowded in there and better organisation around the eggs offering. Overall we enjoyed our night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to post a feedback following your recent stay at the Grand Mercure. I am so glad to read about the excellent service you received from our dedicated team of story tellers, i will make sure to share with them your kind words. You made some excellent suggestions for improvement which will take into serious considerations. Once again, thank you for your precious time and we are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga

AccorHotels certified review
Ross Couples - 13/02/2018
« Magic from check in to check out »

Excellent. Everyone was amazing and so helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross, Thank you very much for your fantastic feedback and for your Loyalty! It is great to read that you enjoyed your stay and that our dedicated team of story tellers were so helpful and well looked after you.I will make sure to share with them your comments. Please come back to stay with us! Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Lee C. Couples - 13/02/2018
« Excellent City Accomodation »

Couldn't fault it! reception was extremely helpful and quick. Room was very comfortable. Breakfast was one of the better buffets I have had and location for activities in the heart of Auckland was spot on. Well done

AccorHotels certified review
Anonymous Couples - 13/02/2018
« The service at the restaurant could be better. »

Amazing room, and good reception service, but the service at the restaurant not satisfactory.

AccorHotels certified review
Joe H. Couples - 13/02/2018
« Excellent »

Friendly staff and the room was nice. We left to go to Waiheke Island and came back a few days later to auckland. We had a few hours to kill before our flight and the staff let us keep our bags in the check room which we really appreciated! I’d recommend this hotel to anyone.

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