Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 643 reviews
Grand Mercure Auckland
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Mini Bar

Superior, 1 Queen Bed, City Side

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Mini Bar

Superior Room with 2 single beds, City Side

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 1 King Bed, City Side

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Junior Suite, 1 King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Mini Bar

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: 2
  • Area: From 56
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,700 reviews

tripadvisor

TripAdvisor Rating 4.5/5

643 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

TripAdvisor rating 4.5/5

robertgF437ZN Friends getaway - 19/09/2019 TripAdvisor review

Well appointed and wonderful staff. Thoroughly recommend this hotel as it’s in a great position and walking to local attractions or pick up for other attractions is easy. Plenty of good eating within walking distance.

Superb hotel in a great downtown location

TripAdvisor rating 4.5/5

888Ian Couples - 18/09/2019 TripAdvisor review

Great, friendly staff in all departments. Awesome restaurant serving great food with beautiful views over Auckland. We had a very spacious, newly renovated room with extremely comfortable bed and good amenities including a Nespresso coffee machine. Highly recommend this hotel for anyone visiting Auckland. Strolling distance to ferry terminals and restaurants.

Our Stay

TripAdvisor rating 4.5/5

Paul E Couples - 18/09/2019 TripAdvisor review

No complaints, as everything from being helped with the car on arrival through to drinks, dinner & exiting was 10 out of 10. All staff were extremely friendly & helpful. i would strongly recommend this hotel & will stay there again next time in Auckland.

Great central location

TripAdvisor rating 4.5/5

Anthony L Couples - 18/09/2019 TripAdvisor review

Been back to the Grand Mecure a number of times as the staff are very friendly and the location is excellent for concerts at Spark Arena, Queen Street and the Viaduct. Very comfortable rooms but I would recommend getting an ocean view room as much quieter than city side of hotel.

Disappointed & underwhelming

Customer review rating 4.3/5

Tls Families - 16/09/2019 AccorHotels review

The people at check in were nice but your concierge didnt offer to help with the bags We checked in at 2.30pm but our room wasnt ready so we went for a drink in your bar, what a mistake that was! The lady who was serving us was in such a bad mood and was so rude to us, I actually ended up telling her she was being incredibly rude. She rolled her eyes at me and couldnt be less helpful - she should not be serving people. We ordered room service which was very disappointing. The food was tasteless, cold and very underwhelming. All in all we werent impressed with out stay which is a real shame as I come to Auckland alot and like the location on your hotel.

Comfortable,central,clean and good food.

Customer review rating 4.3/5

M. M. Couples - 15/09/2019 AccorHotels review

Enjoyable and comfortable.

Customer review rating 4.3/5

Lewis W. Couples - 15/09/2019 AccorHotels review

Hastle free check in and check out. Hotel has been refurbished , and is now a stunning place to stay

An extremely satisfying stay.

Customer review rating 4.3/5

Robin &. J. B. Couples - 15/09/2019 AccorHotels review

Our stay exceeded expectations. All the staff were very helpful and courteous.

great hotel with good location

Customer review rating 4.3/5

Afizi Families - 15/09/2019 AccorHotels review

the room was spacious and comfortable, the staff were friendly and helpful.strategically located at cbd area with quick access to bus and train

pleasant stay, for business reason

Customer review rating 4.3/5

Nigel Business - 15/09/2019 AccorHotels review

Very happy with the car eof oyur staff, and the experience

Fantastic staff makes great stay

Customer review rating 4.3/5

Anonymous Business - 15/09/2019 AccorHotels review

First stay at the Mercure Auckland Not our usual hotel yes we will be back

Overpriced and under delivered

Customer review rating 4.3/5

Suzette R. Couples - 15/09/2019 AccorHotels review

The Junior suite or black hole as I called it. No expelair in bathroom so after shower mirror all fogged up Told reception they said it would be fixed three days later still the same. House keeping not up to scratch dust and the table not cleaned for three days. No miniature spirits to have a drink had to ph room service and to deliver added $5 delivery charge 30 for 2 gin and tonics $27.00 Restaurant breakfast hostess excellent Dinner at our table of 8 two had lamb it was tough and fatty could not eat it 2 gins $30.00 I could go on but nothing good would be said

Great spot and views!!

Customer review rating 4.3/5

A S. Solo - 15/09/2019 AccorHotels review

Enjoyable stay. Good spot. Awesome room. Got an upgrade.. food was excellent.. room service a little disappointing!

Amazing

Customer review rating 4.3/5

Elton G. Families - 14/09/2019 AccorHotels review

All the staff were extremely helpful and we had a wonderful stay. Neeraj was very helpful

Dear Elton, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great for single female business traveller

Customer review rating 4.3/5

Victoria H. Business - 14/09/2019 AccorHotels review

Third timer, but best experience by far. Executive level, less noisy, revamped room- service menu and female delivery staff really hit the mark

Night away

Customer review rating 4.3/5

Linda. Couples - 13/09/2019 AccorHotels review

Very relaxing and enjoyable night away catching up with family in Auckland.

Dear Linda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

The views from the 12 floor where fantastic!!

Customer review rating 4.3/5

Anonymous Business - 13/09/2019 AccorHotels review

The Hotel was situated in the centre of town perfect, the only issue was the hotel had no parking on site. Valet parking was great but expensive over night.

Dear Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Very welcoming

Customer review rating 4.3/5

Bruce H. Couples - 13/09/2019 AccorHotels review

We both enjoyed the stay as we felt as if we were among friends. The service in all departments that we engaged with was exceptional.

Dear Bruce H., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Better than average

Customer review rating 4.3/5

Lachlan Business - 13/09/2019 AccorHotels review

I purchased an upgrade to a junior suite and found myself in room 820, which is obviously right next to a services area. The room was OK overnight, but very noisy (care of the services area) during the day. Bed was comfortable, bathroom maybe a little small for a "suite," WiFi worked well. Room itself was a good size. The breakfast was mediocre.

Dear Lachlan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great location

TripAdvisor rating 4.5/5

TylerNelson Couples - 13/09/2019 TripAdvisor review

This is the second time we have stayed at the Grand Mercure as we find the location perfect. It was a very busy weekend in Auckland with the All Blacks playing so the hotel was extremely busy. Now I am not sure if something was lost in translation but when making our booking many months in advance we asked for a room away from the lifts, so I was somewhat surprised and disappointed that our room was right by the lift/elevator and unfortunately we did not sleep very well.

Dear TylerNelson, Thank you for choosing the Grand Mercure Auckland and for taking the time to share your experience. I was very sorry to learn about your discomfort and frustration you endured during your stay. Please rest assured I have addressed your concerns with the relevant team, as our aim and wish is for all our guests to have an amazing stay so it upsets us when this is not the case. We hope to have another opportunity to serve you if your travels bring you back to Auckland. Sincere Regards, Tasi Fameitau Guest Relations Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in auckland