Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 592 reviews
Grand Mercure Auckland
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Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Currently, close to our hotel

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 162 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 170 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 676 m

Rock Drop, Judy Millar, exhibition

From 08/07/2017 to 07/07/2019

At 676 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 676 m

War Horse, show

From 21/06/2019 to 07/07/2019

At 793 m

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 877 m

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.5 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 24 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 25 km

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: ‌1
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 Queen Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 2 single beds, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 King Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Junior Suite, 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: ‌2
  • Area: From 56
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,296 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

592 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing Location

TripAdvisor rating 4.5/5

JosephJ1956 Business - 24/06/2019 TripAdvisor review

The hotel is conveniently located at the end of Queen Street and walking distance to the Princes Wharf. Amazing breakfast venue allows guests to have a 360 view of the hotel’s surroundings and Waitemata Harbour!

Very good hotel with helpful staff and facilities are great. Great location.

Customer review rating 4.3/5

Rob G. Friends - 20/06/2019 AccorHotels certified review

Friendly staff. Helpful. Very good rooms. Great being an Accor member. Great location

Great experience; poor wifi

Customer review rating 4.3/5

Anonymous Business - 20/06/2019 AccorHotels certified review

My stay was great overall. Although as it was for business, the lack of steady wifi in my room 1010 was a bit frustrating. Otherwise, would stay again :)

Customer review rating 4.3/5

Russell A. Business - 20/06/2019 AccorHotels certified review

Quite pleasant

Another great stay with the team at Grand Mercure Auckland

Customer review rating 4.3/5

Brigid H. Business - 20/06/2019 AccorHotels certified review

It was great to return and as always receive such a warm welcome. I felt special and looked after by your team there in all areas of the hotel.

Excellent staff

Customer review rating 4.3/5

Euan A. Couples - 20/06/2019 AccorHotels certified review

Comfortable room and excellent staff. One in particular was able to use my Le Club points at checkout in spite of me not being able to access the site.

Customer review rating 4.3/5

Anonymous Business - 19/06/2019 AccorHotels certified review

great

Great location with top notch service

Customer review rating 4.3/5

Rhona L. Families - 19/06/2019 AccorHotels certified review

Very comfortable with friendly and helpful staff available when needed.

Fantastic experience at the Grand Mercure

Customer review rating 4.3/5

Joanne H. Families - 18/06/2019 AccorHotels certified review

We loved our stay at the Grand Mercure. We booked a sea view room, and the view from the 10th floor was fantastic, looking directly out to sea. Lovely room with a few little extras, indicative of a quality Hotel. The staff were also faultless, professional, friendly and helpful. We were staying to celebrate our sons 8th birthday, and arrived to a birthday card and wee plate of treats. We also enjoyed a drink and breakfast is the 13th floor bar and restaurant, impressive views and great service and food. Can't wait to stay again and would highly recommend.

Dear Joanne, Thank you so much for taking the time to provide us with such valuable feedback. I am thrilled to hear that you all had a memorable experience with us and look forward to welcoming back to create more memories. Sincerely, Tasi Fameitau Guest Relations Manager

Comfortable and counter staffs are very friendly

Customer review rating 4.3/5

Mimi L. Families - 18/06/2019 AccorHotels certified review

Overall, I am very happy with our 3 nights stayed. Staffs are very helpful and friendly. Comfortable room and clean. Good location.

Dear Hong Yee l., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Was awesome, was amazed when we got to our room , we got. A knock at the door with some sweets & a card for my birthday, what a great touch

Customer review rating 4.3/5

Darin J. Couples - 18/06/2019 AccorHotels certified review

Just awesome, valet parking was amazing , breakfast was amazing, Asian dishes , pastries , juices or make your own smoothies, fruit plaTyers, scramble eggs, mushrooms, bacon, potatoes, sausages etc

Below the normal standard

Customer review rating 4.3/5

Scott Business - 17/06/2019 AccorHotels certified review

- Bar service for meals, was terrible on 12/6/19 - managed to get one Tapas round, one drink and just decided to leave - The lamp on the desk in front of the TV remote receiving point has to be the most poor design feature as you have to move the lamp (on a tight chord) to play the TV from Bed - The internet (Wifi) in the Bar area is non existent and so I cant relax with a beer and finish some work or look at my ipad for news unless I use international roaming data

Dear Scott A R., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Great location and WONDERFUL staff

Customer review rating 4.3/5

Mark H. Families - 17/06/2019 AccorHotels certified review

We love the location of this Hotel and the staff are getting to remember us, they are a huge asset to the hotel

Dear Mark, Thank you for the great review of our hotel! It is always pleasing to receive positive feedback concerning our staff and the good job they are doing in looking after our guests. We look forward to welcoming back again. Sincerely, Tasi Fameitau Guest Relations Manager

Everything is perfect except some noise issue

Customer review rating 4.3/5

Jeremy T. Families - 17/06/2019 AccorHotels certified review

The hotel is at the downtown of auckland, walking distance to queenstreet. The room is very good and big, everything in the room is good except for the following 2 issues: 1) The door need some sound proof. We can hear people talking at the hallway. Especially during Friday night, when people have some drink, their voice is getting louder. We can hear everything they said at the room. 2) Every now and then, we can hear their is noise come from the wall near the toilet. It sound like water flow, so we think it may be cause by someone flushing the toilet from higher floor.

Dear Chia Ching T., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. I am terribly sorry for the challenges you faced during your stay and for bringing these concerns to our attention. Please know that we appreciate and take all the feedback you provided on board and as a team we will wok and reflect to improve our service delivery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Too noisy.

Customer review rating 4.3/5

Chris C. Business - 16/06/2019 AccorHotels certified review

Nice hotel. No problem with the service. The issue is the noise. Even with the 'sleep kits' provided, the noise from the street below is far too loud to enable sleep. Won't be staying again.

Dear Christopher, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we will be sure to discuss your feedback moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Welcoming with well presented room

Customer review rating 4.3/5

B K. Business - 16/06/2019 AccorHotels certified review

Professional friendly staff on reception and in dining rooms

Dear Beryl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Clean, neat and easy.

Customer review rating 4.3/5

Hannah Business - 16/06/2019 AccorHotels certified review

My room was well stocked, clean and neat. I enjoyed the L13 bar. I found the "gym" extremely small, cramped and almost unusable.

Dear Hannah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Fantastic stay

Customer review rating 4.3/5

Tam Couples - 16/06/2019 AccorHotels certified review

Friendly staff and great location

Dear Tamara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

We loved the location and the staff were great.

Customer review rating 4.3/5

Kathy Friends - 16/06/2019 AccorHotels certified review

The staff were very helpful. The room did have some rubbish under the beds but everything else was great.

Dear Kathy O., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. I would like to apologize for the inconvenience you had encountered during your stay here with us. The concerns you have raised are being addressed to ensure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Not as good as normal

Customer review rating 4.3/5

Anonymous Business - 14/06/2019 AccorHotels certified review

We checked in after 2pm after a busy day of travel & work. We were given our room key we then stood in the corridor for 10 minutes with our bags as our room wasn’t ready.

Dear Vicki, Thank you for your review and I do apologize for the inconvenience you had encountered upon arrival. We are actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. In an effort to restore our faith in our service, I ask that you contact me directly the next time you would like to stay with us. Sincerely, Tasi Fameitau Guest Relations Manager
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