Hotel - Grand Mercure Auckland
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Grand Mercure Hotel

Grand Mercure Auckland

8 Customs Street East 
1010  AUCKLAND
NEW ZEALAND

35 reviews
TripAdvisor Rating Based on 35 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • Fitness Centre and Yoga Room
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,920 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 35 reviews
AccorHotels certified review
Awhi Couples - 21/07/2017
« Great service, comfortable bed and delicious breakfast »

We were impressed with the service we received. Great location, clean, modern room. Our stay was enjoyable and we would definitely stay here again.

AccorHotels certified review
Gordon M. Couples - 21/07/2017
« Extremely Satisfied »

Since the upgrade the hotel is just great

AccorHotels certified review
Peter C. Friends - 20/07/2017
« really enjoyed »

made to feel welcome and enjoyed everything.

AccorHotels certified review
Sarah E. Families - 20/07/2017
« It was great!  »

The room was clean and modern. The staff was very friendly and accommodating. The overall vibe was welcoming too. Great job, everyone!

AccorHotels certified review
Patrick Business - 20/07/2017
« Very comfortable short stay »

Hassle free.

AccorHotels certified review
Anonymous Families - 20/07/2017

Ok we got in just before 1am , due to my son being in starship hospital, we then were woken at 8.30am by your staff cleaning the rooms by ours very loud, so i just mentioned my son was sleeping and we needed quite please whilst he sleeped, then around 15mintutes later the next house keeping knocked on all the doors around us "knock knock knock housekeeping" i understand they are doing a job but i think that should wait until departure time? However the lovely guy on the reception when we arrived was very nice and helpful, excellent customer services.

AccorHotels certified review
Val H. Couples - 19/07/2017
« Satisfied with most things.  »

The room was very nice and no issues. Thanks Dissapointed that the valet driver moved my steering wheel just to go around the corner. I don't see why he had to do that or what right he had to do that.

AccorHotels certified review
Pb Business - 19/07/2017
« Exceptional service and an overall pleasant stay.  »

Pretty good overall. Great service from lovely staff. Only downside was excessive noise in the late evening on Saturday night. To be expected I guess but very loud. Apart from that. Perfect.

AccorHotels certified review
Lazypooch Solo - 18/07/2017
« Great cheap hotel in the city centre, near Britomart. »

13 storey hotel, so good views. Not too $$$. Close to transport and food outlets. Skybus shuttle pickup just down the street. Bit noisy currently with the underground rail line being built, but should be great one the line is finished. Minibar available, and only Nzd$50 in credit card preauthorisation. Would have loved if the hotel rooms had double glazed windows as street noise is still audible.

AccorHotels certified review
Jorge E. Business - 18/07/2017
« Great location »

This Hotel offers good facilities and great customer services. It is always a pleasure to stay here.

AccorHotels certified review
Mark Couples - 17/07/2017
« A great hotel in a great location with great facilities. »

A fantastic overall experience at this hotel. Staff were very accommodating & efficient. Loved the location being close to harbour, city & airport bus. Rooms were well fitted and extremely comfortable. Very impressed with the views & quality of food in the restaurant. Highly recommend this hotel in Auckland and would stay here every time if the price remains good value.

AccorHotels certified review
Stewart, C. &. L. Families - 17/07/2017
« With one exception up to your usual standard »

Didn't receive the opportunity to check-in on line as usual so sent an email to the hotel advising our ETA. Room was ready when we arrived, so all good. However disappointed that once again no newspaper was delivered despite requesting this at check-in. Just missed Carla's return by a week - please say 'hello & welcome back' to her from Stewart, Carol & Lacey.

AccorHotels certified review
Sharron Solo - 17/07/2017

The hotel is awful to find (there are enormous amount of street closures around the hotel)and trying to get parking out the front is a total nightmare!! I had to ring hotel reception and explain that I was trying to find them and there parking!!! That prompted them to send a valet person outside to wait for me to go around the block again!!

AccorHotels certified review
Rhys R. Business - 17/07/2017
« Lovely. »

Lovely staff, nothing was too much trouble. Rooms are fantastic since the refurbishment and well equipped. Would definitely stay again.

TripAdvisor review
Family - 17/07/2017
« Kids in Auckland »

There were 4 of us - 2 adults and 2 kids. We had 2 double beds which I were comfortable and fluffy. A family friendly environment with a hint of luxury. The room was able to fit all of our luggage. There was a window seat where we looked out into the harbour and watched the ferries. All the staff were a delight and very pleasant. We had dinner and breakfast on level 13 - fantastic views and the food was superb. great location to the middle of the city - easy access to shops and many patisseries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison o, Thank you for your vey kind words regarding the hotel and team. It is pleasing read that your family was comfortable whilst staying with us at the Grand Mercure. We hope to see you again in the near future, Kind Regards Zac Lumsden

AccorHotels certified review
Ross W. Couples - 16/07/2017
« Ross Whittaker »

I had specifically asked for ` quiet room. Extremely disappointed to be given a room opposite the lift. Any season traveller (as I am) will tell you that the best rooms are the ones you have to walk the furthest too....No loud conversations outside the lift or in the corridor. No good enough.

AccorHotels certified review
Anonymous Business - 16/07/2017
« Great service, food, friendly staff and very clean  »

All staff were helpful and friendly, welcoming. Room was very clean and contained everything plus more that we required.

AccorHotels certified review
Karl Business - 16/07/2017
« Great stay at the Grand Mecure Auckland »

Great greeting from the doorman who helped with our bags. Nice cup of tea was offered when I was checking in and the staff were very friendly and helpful.

AccorHotels certified review
Anonymous Business - 16/07/2017
« Satisfactory »

The room was comfortable however there was no room service menu in the room. Parking is very expensive.

AccorHotels certified review
Linda S. Couples - 15/07/2017
« We were a disrupt from Air NZ, and didn't expect our accommodation to be so fabulous. »

From reception on entering to reception on leaving our whole experience of the Grand Mercure was well above expectations. All staff were really welcoming, friendly, helpful and went over and above to meet our needs. We will certainly be staying with the Grand Mercure on our next trip to Auckland.

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