Hotel - Grand Mercure Auckland
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Auckland

4.5/5 496 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking (Paying)
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,457 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 496 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 17/02/2019 TripAdvisor review
« Very average hotel »

From there being no courtesy bottled water to not having my room serviced on return to my room at 6pm this is a very average hotel. The phone in the room also didn’t work so I had to go to reception to advise the lack of the room being serviced. They implied I must have had the “do not disturb” sign on my door and with the water discussion informed me the tap water was drinkable! It would help if they advised their guests of this!

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Voyager57471106379, Thank you for the feedback and for choosing our Home. I am very sorry to read about the challenges you faced during your stay. I would be grateful if you could email me on h1721-dm5@accor.com so that I can investigate your feedback further. I look forwrad to hearing back from you. Warm Regards, Carla Bencivenga

Francis L. Business - 14/02/2019 AccorHotels certified review
« Friendly and welcoming. »

As always, made to feel Welcome and the offer has great personal touches ..... premium water glasses in platinum rooms

James B. Couples - 14/02/2019 AccorHotels certified review
« Very satisfactory »

Staff were extremely helpful and our experience in the restaurant was first class. Do not lose your Chef!!!

John M. Business - 13/02/2019 AccorHotels certified review
« Very comfortable hotel with excellent staff »

Staff were excellent friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora John, Thank you very much for the lovely feedback and for choosing our Home. I am so glad to read that you had such a comfortable stay with us and that our dedicated team of story tellers well looked after you. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Steve S. Couples - 13/02/2019 AccorHotels certified review
« It was okay »

The room was quite small. The room service breakfast was disappointing. It was cold. There was no milk for the tea which was served in take away cups. Quite tacky.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Steve, Thank you for the feedback and for choosing our Home. I am very sorry to read about the issues you experienced with the room Breakfast service. Please accept my sincerest apologies.I will be sure to pass onto the Food and Beverage Manager your concerns. He will use your feedback for training purposes and take the necessary steps to prevent similar occurrence. We do offer a variety of rooms, categories and locations, please if you plan to stay with us in the near future, do not hesitate to contact me directly on h1…, I will be more than happy to assist you in the selection of a room which will better suite your needs. We look forwrad to welcoming you back in the near future. Warm Regards, Carla Bencivenga Guest Relations Manager

Business - 13/02/2019 TripAdvisor review
« Everything was great »

We really enjoy this hotel, from checkin to checkout. Location is excellent, staff are the best and most helpful. Our suite had everything that could want, bed was so comfortable. Restaurant food was very good and relaxing . Great breakfast choices, right upto usual Accor standard.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Danielbearsley, Thank you for the amazing feedback and for choosing our Home. I am thrilled to hear you enjoyed a comfortable stay with us and that our dedicated team of story tellers made you feel welcome and well looked after. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland E: h1721-dm5@accor.com

Wayne E. Couples - 12/02/2019 AccorHotels certified review
« Grand Mercure Auckland provides world class service »

I stayed two nights at Grand Mercure Auckland and the hotel is first class. The front line staff from check in to valet parking and dinner in the restaurant are all world standard. I would highly recommend the hotel in any visitor to Auckland

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Wayne, What an amazing feedback, thank you so much for sharing your experience and for choosing our Home. I am delighted to read that you had such a great experience with us and that our dedicated team of story tellers, in all departments, well looked after you from the moment you walked in!! I will be sure to share you kind words with the entire team. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. Once again, Wayne, thank you for all your praises and compliments, my team and I look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Gerard W. Couples - 12/02/2019 AccorHotels certified review
« Very pleasant - better that I expected »

Very enjoyable stay. Thoroughly enjoyed a drink in the bar and breakfast was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Gerard, Thank you so much for the lovely feedback and for choosing our Home. I am thrilled that your stay with us was better than you expected! I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

Nicola W. Families - 12/02/2019 AccorHotels certified review
« Absolutely fabulousnand friendly staff. »

We really enjoyed our stay, we noted that the rooms have been renovated since our last stay and they were clean and finished to a high standard. The staff were extremely friendly and helpful makingour stay enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Nicola, What a Fabulous feedback, thank you for that and for returning to our Home. I am thrilled to read that you had such a great experience with us and that our dedicated team of story tellers well looked after you! I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forward to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

Joanne A. Solo - 12/02/2019 AccorHotels certified review
« Excellent »

Great. Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Joanne, Thank you very much for the amazing feedback and for choosing our Home! I am so glad to read that you had such a relaxing stay with us. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Peter H. Solo - 12/02/2019 AccorHotels certified review
« Neat & Tidy room; Staff very friendly »

Pleasant stay at hotel. No problems encountered. Restaurant menu and food very good.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Peter, Thank you very much for the amazing feedback and for choosing our Home. I am so glad to hear that you had such a great experience with us and that you haven't encountered any issues during your stay. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Michela Friends - 12/02/2019 AccorHotels certified review
« Dream! »

everything was absolutely perfect, Carla the GRM was amazing very lovely and kind :) all the staff and reception smiled all the time even if they were super busy! the room was big and gorgeous. I really liked also the furniture. If i come back to Auckland I will book again for sure! <3

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Michela, Thank you so much for the &quot;Dream&quot; feedback and for choosing our Home. It was truly our pleasure to welcome you and your lovely friends to the Grand Mercure Auckland and I am so glad to read that you had a wonderful experience with us. Please come back to stay with us again if your travels bring you back to Auckland, ho tanto bisogno di parlare Italiano! Ciao, Carla Bencivenga Guest Relations Manager

Kay Couples - 11/02/2019 AccorHotels certified review
« Friendly clean and modern hotel »

My husband and I thoroughly enjoyed our wee staycation at the Grand Mercure for one night. We enjoyed happy hour bubbles at Vue, a very comfortable sleep and a good buffet breakfast at Vue the next morning. There were sports teams staying at the hotel which made for a very busy breakfast buffet, but the staff were still very attentive and friendly. Our coffee order surprisingly came out fast, despite a full restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Kay, Thank you very much for the lovely feedback and for choosing our Home for your staycation in Auckland. It is fantastic to read that you had an amazing experience with us and that in particularly you enjoyed the happy hour at Vue restaurant and the comfort of our guest room. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

Val K. Couples - 11/02/2019 AccorHotels certified review
« Awesome »

great place to stay very central,walking distance to many great restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Val, Thank you so much for the amazing feedback and for choosing our Home. I am so glad to read that you had a fantastic stay with us and took advantage of our central location. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Grace B. Friends - 11/02/2019 AccorHotels certified review
« Simply fantastic »

Rooms were clean and furnishings lovely. The extra toiletries (toothbrushes, razors etc) were a great addition. The restaurant had fantastic views -food was excellent especially the buffet breakfast. Also loved the extra hotel facilities ( library and virtual fitness room). The only downside was that our room was opposite the lift and this could be occasionally noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Grace, It is a great pleasure to read your amazing feedback, thank you so much for that and for choosing our Place. I am so glad to read that you had a wonderful experience with us and loved every aspect of your stay with us. I have updated your profile, for your next stay with us, we will ensure you a room far away from the lifts. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. My team and I look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Anonymous Solo - 11/02/2019 AccorHotels certified review
« great »

nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora! Thank you so much for the amazing feedback and for choosing our Home. I am so glad to read that you had an amazing stay with us. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forwrad for your return! Ciao, Carla Bencivenga Guest Relations Manager

Christina M. Couples - 10/02/2019 AccorHotels certified review
« Excellent hotel would definitely stay there again. »

Everything was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Christina, Thank you so much for the amazing feedback and for choosing our Home. I am so glad to read that you had a wonderful experience with us and that you will return! I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. We look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Paul Business - 10/02/2019 AccorHotels certified review
« Great hotel- return customer »

Really nice hotel convenient to my business meetings

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Paul, Thank you so much for your amazing feedback and for your Loyalty to our Home. It is always a pleasure to welcome you back and it is so rewarding for us to read that once again, you enjoyed your stay with us. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. My team and I look forwrad for your return. Ciao, Carla Bencivenga Guest Relations Manager

Meryle M. Couples - 10/02/2019 AccorHotels certified review
« Nice but problem with housekeeping »

The hotel was lovely and in the center of town. We stayed for three nights. On two of the nights we returned to our room at 5 PM to find it had not been cleaned. Our wet towels were still in the bathroom and no one from housekeeping had come in the room. On one day we even had the “please make up room” sign hung on the door.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Meryle, Thank you very much for your feedback and for choosing our Home. I am glad to read that you enjoyed your overall experience with us and that in particularly you enjoyed our central location. Please accept my apologies for the issues you experienced with the Housekeeping team. I will be sure to address your concerns to the Housekeeping Manager, he will use your comment for a coaching moment and take the necessary steps to prevent similar occurrence. Once again, Meryle, thank you for your precious time, my team and I look forwrad to welcoming you back in the near future. Warm Regards, Carla Bencivenga Guest Relations Manager

Janice Solo - 09/02/2019 AccorHotels certified review
« Overnight stay »

Arrived a little early & was able to be accommodated immediately. Had a reasonably early dinner in the Vue Restaurant which was lovely. Overall a very pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Janice, Thank you very much for your lovely feedback and for choosing our Home. I am so glad to read that you had a very pleasant experience with us and that our dedicated team of story tellers well looked after you. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

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