Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 658 reviews
Grand Mercure Auckland
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Room 1

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Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Mini Bar

Superior, 1 Queen Bed, City Side

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Mini Bar

Superior Room with 2 single beds, City Side

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 1 King Bed, City Side

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Junior Suite, 1 King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Mini Bar

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: 2
  • Area: From 56
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,801 reviews

tripadvisor

TripAdvisor Rating 4.5/5

658 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Location

TripAdvisor rating 4.5/5

kimbom3 Business - 15/10/2019 TripAdvisor review

Location of the hotel is fantastic and great value for money. A couple of key staff members, lifts are slow, the gym and virtual gyms are a joke and far to small and ill equipped. Value for money the hotel is very good though.

Family getaway

TripAdvisor rating 4.5/5

olsens808 Family - 12/10/2019 TripAdvisor review

Fantastic location - central city. We had a room overlooking the harbour on a high floor which was worth the extra money. Staff were extremely helpful, obliging and friendly with lots of ready smiles. Our room was a good size for the 4 of us - 2 adults, 2 children, although we didn't spend large amounts of time in it. The room was clean and tidy with plenty of amenities. Breakfast buffet was very good. Dishes replenished frequently as needed. We would definitely stay there again.

Very happy with this hotel

Customer review rating 4.3/5

Laurel V. Friends - 10/10/2019 AccorHotels review

They serve a great breakfast.... and the room was very comfortable, clean and had everything we needed. The location is superb - next to central rail, ferries, major shopping and The Viaduct. But it was the exceptionally friendly and helpful staff who made our stay so enjoyable. From reception to dining, bar and housekeeping they all seemed to do something extra for us with a big friendly smile. In particular was Taka who wrapped and posted a parcel and charged only the postage cost, the barman who mixed a special concoction with lemon and honey for our colds and Lizza in the restaurant who does everything with big a beautiful smile. We have stayed before and will be back again.

Dear Laurel V., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Beautiful hotel, quality plus.

Customer review rating 4.3/5

Brenda C. Families - 09/10/2019 AccorHotels review

Service was impeccable. Very friendly staff. Room was immaculate.

Dear Brenda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
Customer review rating 4.3/5

Anonymous Solo - 09/10/2019 AccorHotels review

I know I arrived early for check-in but wish you would have told me it would be 4 hours before my room would be ready. Instead you told me to have a seat and you would let me know when my room was ready. Should have asked me if a different room would have been acceptable (probably would have taken the other room). For the cost of the room I was not impressed. I will consider other locations the next time I am in Auckland. The room comfortable and nice but that all.

Overall good hotel

TripAdvisor rating 4.5/5

darrylhanna Business - 09/10/2019 TripAdvisor review

The Mercure Grand is a great place to base yourself if you need to be in downtown and near the harbour. Hotel is very good, rooms well appointed and staff are very helpful. My only negatives - dinner in the restaurant, food quality was disappointing and don't try playing the piano in the bar, apparently while they have an excellent well tuned piano it is not allowed to be played, against hotel rules !!

Good location, Room Fine

TripAdvisor rating 4.5/5

Parissean Friends getaway - 09/10/2019 TripAdvisor review

This was my second stay at the Grand Mercure Auckland. It started off a bit off, with a confused and flustered receptionist checking us in - she was alone at the desk and didn't seem to know exactly what she was supposed to be doing. The room was fine, and breakfast was good. Checkout was easy. Overall, it's a good property and I'll stay there again.

Nice

Customer review rating 4.3/5

Mereana Business - 08/10/2019 AccorHotels review

I enjoyed my week long stay at the grand Mercure!

Dear Mereana P., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

First visit to Auckland

TripAdvisor rating 4.5/5

notathome5 Couples - 08/10/2019 TripAdvisor review

Apart from the very cold breeze coming in under the window the room was great. Staff were also fabulous, especially the breakfast staff! Location made it easy to walk everywhere we wanted to go. Recommended.

Dear notathome5, Thank so much for taking the time to provide us with such great feedback. I am thrilled to hear that you had a memorable experience with us and that you also enjoyed the location of the hotel as we enjoy sharing it with our treasured travelers. We look forward to welcoming you back in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

Very good thanks for the early checkin

Customer review rating 4.3/5

Anonymous Friends - 07/10/2019 AccorHotels review

Everything was fine will stay again

Dear Hugh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Room -on corner with street noise until circa 5am - 1-2 hours sleep 0- unsatisfactory

Customer review rating 4.3/5

Michael H. Business - 07/10/2019 AccorHotels review

As above, and while booked to stay on the 27th of Nov, probably will not be booking myself or my team in the hotel for Dec trip. Also cooked breakfast was luke warm - your pans did not keep the food hot unless you duhg done to the bottom of the pan - all a bit embrasssing to do while others are watching

Dear Michael, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Met requirement

Customer review rating 4.3/5

Caroline Business - 07/10/2019 AccorHotels review

Check in service friendly/helpful, room clean, bed comfortable, staff servicing rooms very helpful/friendly, room very noisy, intended internet charge not suitably advertised (thought had selected free option) plus remarkable that is charged when considering price versus other NZ accomodation, room slightly too small for need, frosted glass screening for bathroom not desirable

Dear Caroline C., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Efficient, clean and good staff

Customer review rating 4.3/5

G. Couples - 07/10/2019 AccorHotels review

Great location, everything worked but as we had a fair bit of luggage (flew in from UK) we found the room / storage somewhat limited.

Dear Jeremy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
Customer review rating 4.3/5

James R. Couples - 07/10/2019 AccorHotels review

Our stay was great the staff helpfull and our room very comfortable

Dear James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Upgraded

Customer review rating 4.3/5

Delwyn Business - 06/10/2019 AccorHotels review

I have previously stayed at the Hotel and at the time it was quite rundown in terms of the decor. The refurbishment has brought it back up to an excellent hotel.

Dear Delwyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Clean, great personal

Customer review rating 4.3/5

Anonymous Couples - 06/10/2019 AccorHotels review

Employees were ver helpful, hotel very clean, bed and pillows just perfect, great breakfast!

Dear Lee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great location

Customer review rating 4.3/5

Jan Couples - 06/10/2019 AccorHotels review

Location was great, friendly staff, comfortable beds

Dear Jan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Worth every penny

Customer review rating 4.3/5

Dee R. Couples - 06/10/2019 AccorHotels review

Friendly staff, clean facilities and a delicious breakfast buffet

Dear Dee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Awesome

Customer review rating 4.3/5

Paige M. Business - 06/10/2019 AccorHotels review

So relaxing and easy

Dear Paige, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

It is amazing

Customer review rating 4.3/5

L. K. Couples - 06/10/2019 AccorHotels review

Staffs are friendly, helpful. Hotel is located in a good area. The executive suite is beautiful with a harbour view. Highly recommend hotel in central Auckland. Rooftop bar and restaurant is impressive. Food is delicious as they running a fusion style sharing menu. You will feel like you are home when you stay in Grand Mercure.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure other travelers would appreciate your thoughts which you can share on www.tripadvisor.co.nz search Grand Mercure Auckland. On behalf of the team and myself we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
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