Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 619 reviews
Grand Mercure Auckland
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Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Mini Bar

Superior, 1 Queen Bed, City Side

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Mini Bar

Superior Room with 2 single beds, City Side

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 1 King Bed, City Side

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Mini Bar

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Junior Suite, 1 King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Mini Bar

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: 2
  • Area: From 56
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,523 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

619 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent

Customer review rating 4.3/5

Michael Solo - 11/08/2019 AccorHotels review

The staff made a real effort to make my stay a pleasant experience

perfect

Customer review rating 4.3/5

Jenny L. Couples - 11/08/2019 AccorHotels review

it was my B'day weekend and couldn't ask for more amazing service from mercure hotel. free upgrade and cute handwritten card with sweets were amazing. again, Thank you :)

Enjoyable but there were some small disappointments. The staff were excellent without exception.

Customer review rating 4.3/5

Anonymous Friends - 10/08/2019 AccorHotels review

1.We were pleased with the room in general but for the total lack of draw space or shelves in the wardrobe. 2.We had dinner in the hotel restaurant but were disappointed by the very limited choices, especially with desserts. It was also cold to the point that we had to put jackets on and our food also went cold very quickly. 3. Please put instructions for the safe with the others in the folder. They were too small to read on the safe itself even with reading glasses.

Good location Good service

Customer review rating 4.3/5

Srini Business - 10/08/2019 AccorHotels review

I enjoyed my stay apart from couple of simple stuff. The gym was way too small for any hotel I've stayed. Lack of vegetarian options for room service menu. The lounge @ level 13 was stunning and good bar.

Not everything was in order

Customer review rating 4.3/5

Anonymous Friends - 09/08/2019 AccorHotels review

Rooms were not ready as booked. My toilet had marks in pan

In the heart of the city

Customer review rating 4.3/5

Karissa Families - 09/08/2019 AccorHotels review

Excellent location-walking distance to Skycity tower, friendly staff members.

Nice stay at AKL CBD

Customer review rating 4.3/5

Freddy L. Friends - 09/08/2019 AccorHotels review

Rapid check-in, warm staff, comfortable bed, quiet room equipped everything essential with style, rich and healthy breakfast with view of harbour from the great location and easy access from and to the airport. Nice stay for recharging as stopping over at AKL.

Easy and simple

Customer review rating 4.3/5

Jules Business - 09/08/2019 AccorHotels review

The experience was very easy with all staff being very polite and easy to deal with. Amenities were good as was the service. I didn't eat or drink at the hotel so can not comment on that. The room temperature seemed cold and I noted that there was no blanket in the room which I was surprise by. I left a phone charger in the room which has not been turned in which is disappointing.

Great accommodation for a business traveller

Customer review rating 4.3/5

Barbara Business - 08/08/2019 AccorHotels review

Thoroughly enjoyed my stay at the Grand Mercure Auckland. Friendly staff to greet me on check in and a very comfortable room. The desk space is excellent for work. Check out process was also great and I appreciated the assistance in booking a car to go to the airport.

Comfortable elegance

Customer review rating 4.3/5

Karen W. Business - 08/08/2019 AccorHotels review

Easy friendly great location

Good

Customer review rating 4.3/5

Reshma Business - 08/08/2019 AccorHotels review

It was good - location, cleanliness and basics

Professional. pleasant experienced staff

Customer review rating 4.3/5

Marijke O. Couples - 08/08/2019 AccorHotels review

Check-in was easy. Explanation about the hotel was clear. Had a bit of an issue to work out how to use the lift with the card. Very comfortable beds. Fantastic presented and tasty breakfast. Staff were very quick to clear the tables and asked if we wanted more coffee etc. Great experience.

Favourite Auckland hotel!

Customer review rating 4.3/5

Mike P. Families - 07/08/2019 AccorHotels review

This is one of several 'staycations' we have had in your hotel - we live in Auckland but sometimes come to the city for concerts or events. There were four of us - 2 adults, 2 kids. Staff were amazing (check in and out (Shay (I think - excuse the spelling)) was exceptional, very very helpful and super efficient. Restaurant for breakfast was exceptional - very well stocked, great range and super yummy!

Some of the best moments ts

Customer review rating 4.3/5

Nancy Solo - 07/08/2019 AccorHotels review

Restful spacious room.

Too much street noise

Customer review rating 4.3/5

Tony Business - 07/08/2019 AccorHotels review

Didn’t differentiate compared to similar price / starred hotels. Great staff, good location, good room fit out with super comfortable bed. Tv and channels were better than other hotels nearby. However street noise was biggest issue, so makes it hard to come back. Had to have the air con on full to drown the noise out. Similarly the room service menu was too limited. Room also felt smaller than similar hotels.

Mrs l.

Customer review rating 4.3/5

Trudi L. Families - 07/08/2019 AccorHotels review

Very relaxing and wonderful friendly helpful staff

Customer review rating 4.3/5

Margaret F. Families - 06/08/2019 AccorHotels review

Was very good. Had two boys aged 7 and 4. And they enjoyed their stay. Were well catered for.

All good

Customer review rating 4.3/5

Paul R. Business - 06/08/2019 AccorHotels review

Everything went well ,check was good, room was good

great room enjoyed everything close by restuarant very enjoyable

Customer review rating 4.3/5

Anonymous Couples - 06/08/2019 AccorHotels review

very enjoyable stay. Room very comfortable. Hotel close to everything. Evening meal was good but felt it could have had a flatbread option and for dessert a apple or lemon option as three desserts only to chose from was limiting when staying for a few days.

Average

Customer review rating 4.3/5

Becky H. Families - 06/08/2019 AccorHotels review

Great Service - Clean Room - Excellent food - Extremely poor bed! We had a terrible sleep due to the very firm mattress and the pillows were such poor quality for a hotel. Due to this i cant give high scores because a comfortable bed is paramount.

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