Hotel - Grand Mercure Auckland
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Grand Mercure Hotel

Grand Mercure Auckland

8 Customs Street East 
1010  AUCKLAND
NEW ZEALAND

48 reviews
TripAdvisor Rating Based on 48 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • Fitness Centre and Yoga Room
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,065 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 48 reviews
AccorHotels certified review
Storm Solo - 14/08/2017
« Amazing. »

Great!

AccorHotels certified review
Robert M. Solo - 14/08/2017
« My experience overall was a happy one. »

First the good: the restaurant is excellent with a superb staff from wait staff to managers,bar tenders, and chefs. Plus there is a wonderful view that augments excellent meals and service. Now the questionable: my room was constantly cold which was reported to staff. The thermostat said the filter needed to be changed but nothing was ever done. My room, 1014, remained cold throughout a week's stay. Secondly a single large green chair, too large, was tufted but one of the tufts was missing a cap such that sitting on half a sharp tuft was painful. Please replace the chair.

AccorHotels certified review
Grant A. L. Business - 14/08/2017
« Great location and experience »

Good except the fire alarm at 5am

AccorHotels certified review
Mark Business - 14/08/2017
« Week long business trip »

Arrived late and had a quick check-in. Breakfast was good every day and the location close to the quay and viaduct area is very convenient. In addition, the hotel is close to the main business district. Small Gym but sufficient for my needs. Quick check-out completed the visit and I was able to get a taxi directly outside the hotel.

AccorHotels certified review
Martin Business - 14/08/2017
« Comfortable rooms, friendlly staff but noisy »

Well appointed rooms, comfy beds, great location and would have been a wonderful stay. I regulary travel to AKL and always seeking that central quality accom and a good rate. The one major downside was the fact that you had decided to take a group booking of overseas school kids. Everything that you offered was severly diminished when you have kids running up and down corridors and slamming doors until after midnight. Even a call to the front desk was unable to help. Clearly the followwing morning your staff felt the same. You need to stick to your core and not listen to the revenue manager for this type of booking. Also slightly strange to offer complimentary beverage at the rooftop bar but then close this pretty early (before 10pm)

AccorHotels certified review
Coralie S. Business - 14/08/2017
« Business trip »

Excellent stay. Upgraded to a junior suit. Parking option and holding car for the following day was extremely beneficial.

AccorHotels certified review
Kelvin M. Couples - 14/08/2017
« Weekend stay »

Outstanding. I wanted a good location hotel, and remembering the old Novotel decided this would do primarily due to location. BUT, WOW, with the revamp to Grand Mercure I love this place. Bed might have been the best i have slept in ever. Room detailing fantastic. And combine that with the always fantastic restaurant, this was a great stay.

TripAdvisor review
Business - 14/08/2017
« Business team building »

Great service from reception when I arrived and realised I had been on some activity as was dirty. explained the Accor drink voucher and gave me a compliment voucher on top as well. the new rooms are well laid out and clean. the service at the bar and restaurant was great as well. I will be back

AccorHotels certified review
Tim Couples - 13/08/2017

it was wonderful as always. So nice to be greeted by name and to feel genuinely welcome !

AccorHotels certified review
Karen W. Business - 13/08/2017
« Great location, good service,. »

Centrally located this hotel is perfect for people who have not got transport but still want to get around. Britomart transport is literally across the road. The Viaduct is a six minute walk and you are amongst some of the top restaurants in the country and shopping is across the road nod you are on Queen Street! Perfect!

AccorHotels certified review
Ricco Friends - 13/08/2017
« Ricco »

Great. Friendly staff

AccorHotels certified review
Sue D. Friends - 13/08/2017
« Had everything we needed, clean, service great, absolutely no complaints, breakfast great too. »

Ditto

AccorHotels certified review
Anonymous Business - 13/08/2017

Friendly staff at front desk and service in bar and restaurant was great

AccorHotels certified review
Anonymous Business - 13/08/2017

Great customer service. Lovely hotel

AccorHotels certified review
Daniella Business - 12/08/2017
« Lovely place, very central, friendly staff »

This is a stylish, modern, lovely hotel with very friendly staff. The location is super central & very close to the Britomart Station. The rooms are very small & there was no bath, but they're nicely decorated & the view is beautiful.

AccorHotels certified review
Outtum I. Families - 12/08/2017
« Mr Outtum »

Our stay from 26 - 29 July 2017 was enjoying (except that my spouse got ill during the flight and the first few days). The front office staff were very welcoming and hospitable as from Day 1. We were welcomed with a small glass of green tea. The room was clean.

AccorHotels certified review
Linda Friends - 12/08/2017

The room was small but very well appointed. Street noise until 4am was out of hotels control but would request a room on the other side. Breakfast was appalling, cold, dry, coffee machine not working. Restaurant staff need serious training. Head waitress on a power trip, treating other staff dreadfully.

AccorHotels certified review
R T. Business - 12/08/2017
« Lovely room and very friendly service »

Overall a very pleasant stay. The room was excellent and I very much appreciated that my request for a higher floor was granted. Also nice to get a few welcoming touches recognising my Accor Club membership and previous stays. Service was lovely at reception both checking in and checking out. Also impressive was how friendly house-keeping and bar staff were. My only disappointment was with breakfast. The cooked options were ok - same as everywhere really - why can't hotels be a bit more inventive? I missed the option of stewed fruit, and there was no bircher muesli. Also the wholemeal bread option was pretty underwhelming.

AccorHotels certified review
Mark Business - 11/08/2017
« Very good service and good location »

Very good nice large room

AccorHotels certified review
Clive Business - 10/08/2017
« Noisy neighbours. »

Hotel was fine except for: 1 - desk chair too low to work from easily - get a proper office type chair 2 - Until around 11:00 pm there was some sort of revivalist religious meeting with the presenter screaming at his flock.

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