Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 599 reviews
Grand Mercure Auckland
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Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Currently, close to our hotel

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 162 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 170 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 676 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 676 m

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 877 m

Auckland Domain, walk

From 01/01/2019 to 31/12/2019

At 1.7 km

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.5 km

One Tree Hill, discovery

From 01/01/2019 to 31/12/2019

At 6.6 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 24 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 25 km

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: ‌1
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 Queen Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 2 single beds, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 King Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Junior Suite, 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: ‌2
  • Area: From 56
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,370 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

599 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

THE COMPLETE PACKAGE

TripAdvisor rating 4.5/5

Z1867UQphilipt Business - 13/07/2019 TripAdvisor review

What an outstanding experience it is staff that at Grand Mercure. Every single staff member is on point and nothing is an issue for this team. They go out of their way to ensure every touch point is painless. I could not recommend the hotel more to any potential traveler. See you soon.

Good

Customer review rating 4.3/5

Reshma S. Business - 11/07/2019 AccorHotels certified review

Nothing further to add

Dear Reshma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Hospitality

Customer review rating 4.3/5

Charles Couples - 11/07/2019 AccorHotels certified review

Nice facility, very tidy and secure. Staffs are very much polite. Delicious breakfast

Dear Charles, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great Location

Customer review rating 4.3/5

Siu Y. C. Solo - 10/07/2019 AccorHotels certified review

Great Location

Dear Siu Yeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

All round most enjoyable experience

Customer review rating 4.3/5

Jennifer J. Couples - 10/07/2019 AccorHotels certified review

Rooms well appointed with everything you need + beds very comfortable Staff very pleasant and very helpful - quietly in the background and there when you need them

Dear Jennifer J., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Great location and nice hotel.

Customer review rating 4.3/5

Paul Families - 09/07/2019 AccorHotels certified review

Awesome stay. Only issue is the noise you hear from outside. Especially partygoers leaving the clubs.

Dear Paul, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

I like the hotel - Very nice room provided as Platinum member- thank you.

Customer review rating 4.3/5

Phil B. Business - 09/07/2019 AccorHotels certified review

Everything was good until check out. I was not happy that 2% was added to the so called all inclusive rate quoted when I booked the hotel. I paid with a UK DEBIT card, not CREDIT, and was still charged 2% for credit. This should be made fully aware of prior to staying. I stay in Accor hotels all over the world, and have never had this before. I also have not been credited my Accor points yet, after leaving 4 days ago.This is not normal.

Dear Philip Anthony B., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Wonderful staff, great service makes all the difference

Customer review rating 4.3/5

Stephen C. Business - 08/07/2019 AccorHotels certified review

I was in AKL on business, so I wasn't looking for the whole 'tourist' experience. I'm familiar with AKL, and do not stay loyal to any one hotel or group. I only really availed of the 'end of day' happy hour drink at the bar, where the French man held court over the bar. He was engaging, proactive and service focused, not to mention able to promote the benefits of the hotel and restaurant etc. I was also capably and professionally booked in by Princess ( one of your reservations team members ), who also ensured that I was felt special by providing a hand written note in my hotel room on arrival. A very nice touch.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Easy, comfortable, good value.

Customer review rating 4.3/5

Eleisha B. Couples - 08/07/2019 AccorHotels certified review

Great taking advantage for the winter vent ion offer. Affordable and comfortable. Plus, Attica must be one of aucklands best kept secrets, with a very talented bar manager. Have recommended to many friends since and will be back for cocktails. PS, how can you go wrong with $1 breakfast?!

Dear Elisha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Enjoyable but wifi was unreliable

Customer review rating 4.3/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Very nice hotel, I liked the access to the guest laundry. However the wifi was unreliable and insufficient for a business trip.

Dear Jozica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I apologize for the challenges you had faced during your stay. We hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

loved everything, very friendly and helpful staff, every need was met

Customer review rating 4.3/5

Sharon R. Business - 06/07/2019 AccorHotels certified review

from the day I arrived everyone was friendly and helpful. I came for a seminar at Middlemore hosp and then stayed on for a holiday for a week. My daughter arrived a few days later. When I asked to extend my daughter's visit it was no problem at all and it was done straight away. We even had rooms next door to each other. the breakfast dining room staff are so happy even at 630 in the morning. We had dinner one night at the hotel as well and received excellent service and excellent recommendations on food choice. I had a couple of great chats with the lady who serviced my room. always nice to be able to chat. Boy does she work fast and hard and chat at the same time! Excellent location for ferries, trains and shopping.

Dear Sharon R., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

grand

Customer review rating 4.3/5

Kate Friends - 06/07/2019 AccorHotels certified review

grand

Dear Kate, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Fantastic service

Customer review rating 4.3/5

Bryce Families - 06/07/2019 AccorHotels certified review

Great

Dear Bryce, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
Customer review rating 4.3/5

Ea Business - 06/07/2019 AccorHotels certified review

The staff were polite, the room comfortable and clean.

Dear Elizabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great service, great food, great room !!

Customer review rating 4.3/5

Jonathan H. Couples - 05/07/2019 AccorHotels certified review

Check in was a breeze with top staff, Breakfast was up to it's usual standard & room was great.

Dear Jonathan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Be assured we are always reviewing our performance and we are striving to ensure that we are consistently delivering the standard of service expected. We hope to welcome you back soon. Sincerely, Tasi Fameitau Guest Relations Manager

Satisfactory but not brilliant

Customer review rating 4.3/5

Iain Business - 05/07/2019 AccorHotels certified review

Was not offered upgrade even though as Accor member I usually do. No complementary water or welcome snack in room either. It is these little things which do make a difference when travelling so regularly.

Dear Mr. L., Thank you for the review of our hotel. Our aim and wish is for all of our guests to have an amazing stay, so it upsets us when this is not the case. As you are well aware our Platinum Loyalty members are entitled to a complimentary upgrade to the next available room type should it be available. Unfortunately in this case it wasn't available due to the occupancy of the house. We hope to have another opportunity to serve you better if your travels bring you back to Auckland. Sincerely, Tasi Fameitau Guest Relations Manager

Lovely

Customer review rating 4.3/5

Jodene C. (. Business - 05/07/2019 AccorHotels certified review

Staff were all very lovely, and accommodating.

Dear Jodene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great location, very clean- great for business and leisure travel

Customer review rating 4.3/5

Julie S. Business - 05/07/2019 AccorHotels certified review

Great location, very clean- great for business and leisure travel- was highly impressed. Would stay again

Dear Julie S., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Positive and helpful

Customer review rating 4.3/5

Anonymous Business - 04/07/2019 AccorHotels certified review

Welcome to Hotel was positive- arrived earlier than check in time and in-house manager found a room that was ready for me as my designate rom was not ready.

Dear Jennifer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Smart Mercure in Auckland

Customer review rating 4.3/5

Matthews T. Business - 03/07/2019 AccorHotels certified review

I've been a regular guest at the Mercure Auckland for many years and it's been interesting to witness the amazing improvements to the property during this time. The service has always been excellent but the upgraded suites are a real attraction. The location is perfect with easy access to all areas of the city. I particularly enjoy the menu, service and ambience in the dining room.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
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