Grand Mercure Auckland 5 stars

TripAdvisor rating 4.5/5 587 reviews
Grand Mercure Auckland
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Hotel extras

Convenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010
auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Contact email

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :   BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Currently, close to our hotel

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 162 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 170 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 676 m

Rock Drop, Judy Millar, exhibition

From 08/07/2017 to 07/07/2019

At 676 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 676 m

War Horse, show

From 21/06/2019 to 07/07/2019

At 793 m

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 877 m

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.5 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 24 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 25 km

Our accommodations

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: ‌1
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 Queen Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 2 single beds, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 1 King Bed, City Side

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Junior Suite, 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite with 1 kingsize bed, Ocean view

  • Max. number of persons: ‌2
  • Area: From 56
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Photo non contractuelle / Strictly non binding

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Photo non contractuelle / Strictly non binding

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,258 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

587 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Relaxing place to stay

TripAdvisor rating 4.5/5

334kathleens Couples - 11/06/2019 TripAdvisor review

Thank you for another amazing stay at your hotel.We have stayed here a number of times and the quality has always been top line. Once again we found the rooms wonderfully clean and tidy and had everything that we needed for our stay. Your staff are friendly on arrival and so accommodating with helping out in any way that they can. Your breakfast covers everyones wants and needs and the staff working are friendly, helpful and their to offer what is needed or wanted. I was super impressed with the Wintercation deal offer that we used with this stay. It was so nice to have valet parking, breakfast and also a late checkout of 2 o'clock. I am going to surprise my son a night at the Grand Mercure as he is in his third year at Medical school and is forever studying for exams. Your hotel will offer him a night of total relaxation and an amazing breakfast to wake up to. I would certainly (and have done) tell others about staying at the Grand Mercure if they ever need a place to stay in Central Auckland.

Dear 334kathleens, Thank you so much for taking the time to provide us with such valuable feedback. We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and friendly staff as well as our great location. As I am unable to tell from Trip Advisor which guest has left a review, I would be grateful if you could email me on h1721-dm5@accor.com as I would also like to make your son's stay a very relaxing stay. Looking forward to welcoming you back in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

One night business stay

Customer review rating 4.3/5

Gareth S. Business - 10/06/2019 AccorHotels certified review

Overnight stay for work. Hotel only used as a place to sleep!

Dear Gareth, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great

Customer review rating 4.3/5

Anonymous Families - 10/06/2019 AccorHotels certified review

Great tidy room, comfy bed, very noisy with night clubs. Breakfast and view was a highlight

Absolutely wonderful stay

Customer review rating 4.3/5

Angelique V. Couples - 10/06/2019 AccorHotels certified review

We were given the same room I stayed in previously, which was absolutely wonderful. If it wasn't for the bad weather, we would have stayed longer. Thank you for the wonderful food, accommodation and experience. We will be back.

Dear Angelique, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Another great stay

Customer review rating 4.3/5

Brenda Couples - 10/06/2019 AccorHotels certified review

We have stayed at this hotel many times, and it is still our choice when visiting Auckland. Great location, friendly staff, comfortable rooms. As an Accor Gold member we were upgraded to an ocean view on floor 11. The Macarons and bottles of water delivered each evening were a nice touch.

Dear Brenda C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

A wonderful, warm experience; from the friendly staff to the facilities in the rooms, thank you.

Customer review rating 4.3/5

Claudette V. D. W. Business - 09/06/2019 AccorHotels certified review

Thank you to the team at Grand Mecure Auckland for hosting me during my recent stay for MEETINGS 2019. The staff were always around with a warm, greeting smile and ready to assist where needed. The room was very comfortable, from the amenities provided in the bathroom, to the tea/coffee facilities and wonderfully comfortable beds with macaroon on turn down a lovely touch. The built in international plug adapters and USB charging points are also a big plus and having a desk to sit at and work was useful as well. Breakfast was a treat, with a broad selection catering for my dietary requirements (gluten free), I also really enjoyed the focus on healthy options, with the fresh juicing station, yogurt. muesli, nuts and fruit. Not to mention the magnificent view; could not have asked for a better way to start the day. Thank you to chef for the magnificent spread he prepared our group for dinner, my only complaint is that there was too much to choose from and enjoy. Again, catering for my dietary requirements, I did not feel left out or as though I was getting a lesser deal. Pairing of the wines with the meal really enhanced the experience. Overall a memorable stay and positive experience, thank you.

Dear Claudette Van Der W., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Nice stay in the perfect location.

Customer review rating 4.3/5

Roberta O. Business - 09/06/2019 AccorHotels certified review

Pleased to arrive to an upgraded room and an early check in. Lovely large, clean room with a nice view. Big bathroom with a fantastic shower. Very good front desk and cleaning staff. Restaurant was beautiful but food very average. Restaurant staff and service was well below average. The nice waitstaff didn't know how to do anything and the rest were rude and unhelpful.

Dear Roberta, Thank you for the great review of our hotel. We do apologize for the challenges you had faced during your stay. We have passed your comments onto our Food and Beverage department. We are taking your comments into consideration as we take the necessary steps to make it right for you and our future guests. We hope to have another opportunity to serve you better if your travels bring you back to Auckland. Sincerely, Tasi Fameitau Guest Relations Manager

Outstanding customer service

Customer review rating 4.3/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

Excellent service from check in to check out

Dear Jacqueline Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back again soon. Sincerely, Tasi Fameitau Guest Relations Manager

Very clean, comfortable room and friendly, helpful staff.

Customer review rating 4.3/5

Linda Business - 09/06/2019 AccorHotels certified review

Excellent - could not fault the room or service received.

Dear Linda C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Okay

Customer review rating 4.3/5

Anonymous Friends - 09/06/2019 AccorHotels certified review

Troubles checking in , websites say parking but do not justify that it is valet parking and must be paid on top off. Pre paid online however when checking in told it was not paid for , only to find we paid for the room twice ! However stay was nice! Breakfast was outstanding

Dear Te Ao F., Thank you for the great review of our hotel. I would like to apologize for the challenges that were faced during your stay with us. I can confirm that you had booked a Flexible rate which is payable at the hotel, your credit card was used upon check in for the security bond and then to finalize payment and Eftpos card was used so I can guarantee you were only charged the one time. Please don't hesitate to contact me directly if you would like to discuss this matter further. Sincerely, Tasi Fameitau Guest Relations Manager

Excellent Experience

Customer review rating 4.3/5

Wade Business - 09/06/2019 AccorHotels certified review

Stress free, great stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Good location limited menu

Customer review rating 4.3/5

Njbnn Business - 09/06/2019 AccorHotels certified review

Three nights, comfortable bed, close to docks, limited menu so with second stay in three months a bit stuck for choices.

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and we hope to welcome back with an exciting menu. Sincerely, Tasi Fameitau Guest Relations Manager

Seemless.

Customer review rating 4.3/5

Rose Business - 09/06/2019 AccorHotels certified review

Reception staff were excellent on check in and out. Room impeccably clean and tidy and quiet. I had everything I needed, except I would have appreciated a little bottle of makeup remover as I forgot to pack mine.

Dear Rosey I., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Great Location, Ok Hotel

Customer review rating 4.3/5

Jared Couples - 07/06/2019 AccorHotels certified review

Hotel location is very central and close queens street and some great restaurants. Room service not the greatest.

Dear Jared, Thank you for the great review of our hotel! I agree, we are quite central to a lot of great restaurants. We hope to welcome you back soon. Sincerely, Tasi Fameitau Guest Relations Manager

Very well appointed facilities and great service.

Customer review rating 4.3/5

Anonymous Couples - 07/06/2019 AccorHotels certified review

Very comfortable stay with accommodating & friendly staff.

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Fantastic

Customer review rating 4.3/5

Te K. R. Families - 06/06/2019 AccorHotels certified review

Very family friendly - restaurant view and breakfast bar were fantastic as well as the room service menu

Dear Te Kemara R., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

A very ingratiating and a humbling experience.

Customer review rating 4.3/5

Dr T. T. R. Families - 05/06/2019 AccorHotels certified review

From the outset of booking accommodation through Accor.Com to leaving the hotel at the end of our stay it was the best experience my family and I had ever had. We are definitely going to be using this hotel whenever we come to Auckland from the Bay of Islands - for business or holidays. Extremely hospitable and receptive of children.

Dear Tetuhi R., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Excellent service

Customer review rating 4.3/5

Peter A. Business - 05/06/2019 AccorHotels certified review

Really enjoyed my time at the Grand Mecure. Polite helpful staff and excellent amenities.

Dear Mr. A., Thank you so much for your review. I'm very delighted your enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

Nice experience again

Customer review rating 4.3/5

J Couples - 05/06/2019 AccorHotels certified review

Good value, GREAT LOCATION, Friendly staff,, The best place for both Business Trip and family trip purpose.

Dear Justin Janghoon L., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Easy, no fuss

Customer review rating 4.3/5

Vanessa Business - 05/06/2019 AccorHotels certified review

Easy no fuss

Dear Vanessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
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