Hotel - Grand Mercure Auckland
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Auckland

Our hotels AccorHotels
4.5/5 209 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,193 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 209 reviews
TripAdvisor review
Couples - 14/02/2018
« Grand Mercure »

A good hotel, and great bar up on L13. Service was excellent. I think it needs a bigger space for breakfast bar as quite crowded in there and better organisation around the eggs offering. Overall we enjoyed our night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to post a feedback following your recent stay at the Grand Mercure. I am so glad to read about the excellent service you received from our dedicated team of story tellers, i will make sure to share with them your kind words. You made some excellent suggestions for improvement which will take into serious considerations. Once again, thank you for your precious time and we are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga

AccorHotels certified review
Peter C. Friends - 12/02/2018
« A pleasure »

easy, comforable.

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Overnight getaway »

friendly staff, nice clean rooms, great selection of food for breakfast buffet, trying to find temporary parking on arrival was very stressful.

AccorHotels certified review
Mark Couples - 11/02/2018
« Great stay »

We had a fantastic stay. The hotel is well located, clean and tidy. While we only had breakfast in the restaurant this was very nice. Service was excellent and overall one of the better hotels I've stayed in Auckland.

AccorHotels certified review
Sarah T. Couples - 11/02/2018
« Comfy hotel, well located, friendly helpful staff »

As per the title. Staff were exemplary - really helpful. Lovely clean room and great location. Only downside, we stayed on Friday and Saturday nights and the noise and music from a nightclub/pub nearby kept us awake until 3am - not the hotel's fault, but we didn't sleep well.

AccorHotels certified review
George C. Business - 10/02/2018
« Great location, poor internet. »

My stay was ok, probably would not stay in the hotel again. Poor internet WiFi, could not do work efficiently. Restaurant was good. Need to sort out pick up and drop off area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you very much for your great feedback. I am terribly sorry about the issue you had with the wireless connection. Please rest assured that i have addressed the matter to the Maintenance team, they will investigate and take the necessary steps to prevent similar occurrence. I have also inserted a note into your profile, next time you will be with us, i will personally check that the room assigned will have a perfect wireless connection. Once again, George, thank you for your precious time and we hope to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Anne B. Couples - 10/02/2018
« All the staff, from front desk to restaurant/bar were wonderful. »

Very pleasant stay at the Grand Mercure. Staff were very attentive and it would be hard to find a better team to deal with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, Wow what an amazing feedback! I am so proud of my team and i am very fortunate to work with them.I will make sure to share with them your kind words. We are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Linda H. Couples - 10/02/2018
« wonderful experience »

We were warmly welcomed, given an upgrade for our room which was supremely comfortable. We were very impressed with the Hotel and facilities. We were looked after very well in the bar and restaurant area, and able to leave our luggage both when we arrived early and on check out prior to going to the airport. Exceptional service

AccorHotels certified review
Maria M. Couples - 10/02/2018
« Very professional service at the front desk. »

The staff were most helpful, and the location was perfect for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you very much for your great feedback. I am so glad to read that you received an excellent service from our dedicated team of story tellers and that you really enjoyed our convenient location. We hope to have another opportunity to serve you in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Patricia Business - 10/02/2018
« The majority of services were excellent »

I stay at Accor Hotels regularly and the Grand Mercure is comparable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you very much for your feedback. I am so glad to read that the majority of the service you received at the Grand Mercure was excellent. Please rest assured that i have addressed your concern about the restaurant staff to the Food and Beverage Manager, he will use your feedback for training purposes. Once again, thank you for your precious time and we hope to have another opportunity to serve you in the near future. Ciao, Carla Bencivenga Guest Relations Manager

TripAdvisor review
Family - 10/02/2018
« Perfect location near the wharf »

Grand Mercure was a great hotel. While rooms were cozy, they were nicely furnished with a comfortable bed. LOVED the location ... just a block south of the waterfront and at the end of Queen Ave, so everything was nearby. Great breakfast buffet on the 13th floor, with amazing views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L217ZFmichelem, Wow you made my day with such a wonderful feedback, thank you for sharing it on TripAdvisor. I appreciate you highlighting our newly refurbished rooms, the great location, and of course the stunning view from Vue restaurant.It is one of the best view in the city, and we are glad to share it with our valuable guests. Once again, thank you for your precious time, it was truly a pleasure to welcome you to Auckland and to the Grand Mercure, we are looking forward to greet you back in the near future. Ciao, Carla Bencivenga

AccorHotels certified review
Jim M. Couples - 09/02/2018
« Comfortable clean room, great staff, wonderful location and fine breakfast. »

We enjoyed our stay, the staff was friendly and helpful. Beds were comfortable and room was modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, What a great pleasure to read your amazing feedback, thank you for taking the time to post it. I am so delighted tor read that you had a comfortable stay with us and that our dedicated team of story tellers were so helpful, i will pass onto them your kind words. Once again, thank you for your precious time and please come back and stay with us again! Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Steve P. Couples - 08/02/2018
« Great location and friendly staff. Accommodations excellent as well »

Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you very much for your great feedback! I am so glad to read that you has such a comfortable stay with us and that our dedicated team of story tellers were so helpful, friendly and well looked after you. I will make sure to share with them your kind words. Please come back and stay with us again! Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 08/02/2018
« Friendly and generous staff and a fantastically appointed modern room. »

Brilliant, couldn't think of a better spot to start our honeymoon in NZ!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you very much for your feedback. I am so pleased to read that we were your first place where you stopped to start your adventure in New Zealand, and again Congratulations on your marriage! It is a pleasure to read that you enjoyed your stay with us , and i hope you are enjoying our amazing country, and hopefully the weather will improve! Once again, Steve, thank you for your precious time and please come back to stay with us, we are looking forward to it! Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 08/02/2018
« Nice but won’t be rushing back »

Hotel itself was fine but restaurant experience was terrible and room service breakfast was 15min late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, Thank you very much for your feedback and for your compliment regarding our Hotel. I am very sorry to hear about your experience with the room service. Please accept my apologies, i have addressed the issue to our Food and Beverage Manager, please rest assured that he will take the necessary steps to prevent similar occurrence and use your feedback for training purposes. Once again, thank you for your precious time and we hope will have another opportunity to serve you in the near future. Kind Regards, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Ronish K. Couples - 07/02/2018
« It was awesome! »

It was a great experience and my wife was so delighted, and the upgrade to an ocean view room was too nice from Mecure, and too add on to that we got some welcome gifts too!! A lady named Tasi at your Customer Service desk was excellent, with great and friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronish, Thank you very much for your fantastic feedback. I am so glad to read that you and your wife had a fantastic stay with us and that you were delighted with the ocean view room. I am thrilled to read as well that our team of story tellers were very helpful and well looked after you, i will make sure to pass onto them and in particularly onto Tasi , your kind words. She is an asset to the Hotel and we are very lucky to have her in our dedicated team. Once again, thank you for your precious time and we are looking forward to welcome you in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
S. Couples - 07/02/2018
« exceeeded expectations »

Loved it. great location, good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you very much for your amazing feedback and for taking the time to post it. It is a pleasure to read that you loved your stay with us and that in particularly our dedicated team of story tellers were so helpful and well looked after you. I will make sure to pass onto them your kind words. Please come back and stay with us again! Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Imogen Solo - 07/02/2018
« Great overnight stay »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imogen, Thank you very much for taking the time to post a review following your recent stay at the Grand Mercure. It is a pleasure to read that you had a great overnight stay with us. We are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
S H. Couples - 07/02/2018
« A wonderful stay »

We had a wonderful short stay at the hotel and used it as a base to explore the Auckland area. The staff were all friendly and helpful. The room was clean and lovely - we even enjoyed watching the building works going on outside - fascinated by the progress that was being made in the short time we were there. The waiting staff were wonderful - particularly the young lady from Donegal. the view whilst we ate breakfast and dinner was one of the most amazing we have had - always something happening in the harbour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, What a great pleasure to read your feedback, and thank you for taking the time to post it. I am so glad to read that you really had an amazing experience at the Grand Mercure, and that in particularly you enjoyed the meals served up in our Vue restaurant. I must a agree, the view from there is stunning, and it brings joy to us to share with our valuable guests. I am delighted to read your compliments about our team of story tellers, i will pass onto them your kind words, in particularly to Natasha, she is an asset to the hotel and we are very fortunate to have her in our team. Once again, Susan, thank you for your precious time and we are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

AccorHotels certified review
Rikki Business - 06/02/2018
« Wonderful location, excellent value for money. »

Lovely hotel, stylish rooms. Nice bar and restaurant on the top floor overlooking the harbour. Above all a very good hotel and exceptional value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rikki, Thank you for your lovely feedback! I am so glad to read that you appreciated our newly refurbished rooms and their style. I do agree on the stunning view from our Attica Bar and Vue restaurant, it is very one of the best in the city. Once again, Rikki, thank you for your precious time and please come back to stay with us again, we are looking forward to it. Ciao, Carla Bencivenga Guest Relations Manager

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