Hotel - Grand Mercure Auckland
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Auckland

Our hotels AccorHotels
4.5/5 93 reviews
All hotels in Auckland
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 209.00 NZD Non member rate
From 209.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • Breakfast
  • Fitness Centre and Yoga Room
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,538 reviews

Our guest reviews for Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 93 reviews
TripAdvisor review
Business - 14/10/2017
« A perfect short stay »

Centrally located near the waterfront and Queens Street. It was perfect for the one day stay. The room was clean small and modern. I particularly loved the Methven Aio mist shower. The staff were very helpful and provided some useful directions.

AccorHotels certified review
Trudy T. Friends - 12/10/2017
« wonderful experiance »

lovely hotel, wonderful service, centrally located. Beautifully clean and tidy and very accommodating staff. loved the pillow menu, thank you.

AccorHotels certified review
Sarah Couples - 12/10/2017
« Exceptional service and an incredible experience »

First experience staying at a Grand Mercure hotel and first time visiting to NZ was made exceptional by the lovely staff. My partner and I were upgraded to the 11th floor as we were celebrating an anniversary - this was something we did not expect but were very thankful for. Staff were warm and presented professional in all aspects of the word. Valet parking was wonderful. Design of the hotel was amazing and amenities were great. Room was perfect and breakfast in the hotel was more than we could ask for. 10/10 experience.

AccorHotels certified review
Mark Business - 12/10/2017
« Great location, staff were excellent and the rooms were of a high standard. »

Staff were great, very helpful and courteous, location was fantastic. The rooms were clean and modern and the top floor bar has amazing views.

AccorHotels certified review
Peter K. Families - 12/10/2017

excellent - friendly helpful staff, however the rooms did echo people coming out of the lifts

AccorHotels certified review
Anonymous Couples - 11/10/2017
« nice but not remarkable »

it was fine and staff were friendly and helpful. Nothing special happened though (it was our 25th wedding anniversary and I was also recovering from cancer operations). We were pleased to get the room upgrade (that we paid for) as it finally felt like something was going our way.

AccorHotels certified review
Sarah J. Solo - 11/10/2017
« I had a lovely, peaceful stay at The Grand Mercure Auckland »

I stayed one night at the Grand Mercure Auckland by myself as I was boarding. Cruise ship the following day. My experience was lovely, I felt very comfortable, safe and was treated well by the staff. Free Wifi after joining Accorehotels, was also very helpful and wonderful addition

AccorHotels certified review
Laura N. Couples - 11/10/2017
« Lovely staff and hotel. »

Excellent in all aspects. Particularly good were the housekeeping staff. Very helpful and room was immaculate. Room was very comfortable and food excellent. In fact have decided renew my Accor Membership based on our stay here. We weren't going to but it was such an enjoyable experience we will be coming back and wouldn't consider anywhere else in Auckland.

AccorHotels certified review
Angela D. Families - 11/10/2017
« Lovely hotel in awesome location »

Enjoyed our stay. We were given the room we requested which was great. Comfy beds, helpful and friendly staff. My only complaint was that housekeeping entered our room twice despite having a 'do not disturb' sign on our door. This needs to be respected as we felt like we were being pushed out. Floor had sticky spots all over it. Other that that we had s good time

AccorHotels certified review
Georgia Couples - 11/10/2017
« Great, was perfect location , staff were great and food was great »

As above

AccorHotels certified review
Anonymous Families - 11/10/2017
« Brilliant service and great facilities »

The staff were all friendly and very helpful. The room was immaculate with great facilities, especially the shower.

AccorHotels certified review
Tania Couples - 11/10/2017
« lovely hotel, close to everything you need »

as it was only one night, we didn't get to experience much, but it was really nice, clean, tidy, and very friendly staff. nice and close to the cruise ship terminal.

AccorHotels certified review
Jo C. Business - 11/10/2017
« Don't think we will book ever again :( »

Everything was GREAT apart from EVERY NIGHT WE tried to sleep !!!!! NOT COOL, SO SO NOISY !!!!!! WE have stayed previous a few times also when it was Mercure and thought well it's now Grand Mercure maybe the rooms are not SO NOISY now... REALLY DISAPPOINTED as no change. The noise from outside every night till at least 4am WAS SO BAD!!!!!!!!!!

AccorHotels certified review
Jennie Couples - 11/10/2017
« jennie »

Lovely hotel Easy location Welcoming staff

TripAdvisor review
Couples - 11/10/2017
« Fabulous »

As we own a very classic vehicle, the hotel staff arranged secure parking on the premises for us. This far exceeded our expectations, thank you. The staff were all very friendly and attentive. The bed was very comfortable so we had a great nights sleep. Wonderful location to all amenities. Highly recommend a stay here and we are looking forward to our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kerryandsharon, Thank you for the fabulous feedback! We all remember the very beautiful car , the concierge team were really happy to look after your vehicle. I am very proud to hear that once again our story tellers were so attentive and friendly, i will make sure to pass onto the team those kind words. I am delighted to read as well that your stay was comfortable and that you enjoyed our central location. Once again, thank you very much for your comments, and we are looking forward to welcome you back to the Grand Mercure in the near future and hopefully it will be with the same classic car! Ciao, Carla Bencivenga

TripAdvisor review
Family - 11/10/2017
« Excellent location »

Hotel staff really friendly and helpful. Room and bathroom we’re modern and clean. Brilliant location for getting out and about in Auckland CBD - would definitely stay again. Have stayed in quite a few hotels in CBD and they are generally overpriced - Grand Mercure was definitely the same standard as any of them and presents much better service and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear amhdgm, Thank you for taking the time to review our Hotel. I am very pleased to hear that you enjoyed your stay and our fantastic location. We are very fortunate to be in prime location in Auckland CBD and within walking distance to the Auckland Harbour. And it brings us much joy to share that with our guests. I am very glad to read as well that the Grand Mercure presented a much better service and value for money! We are looking forward to welcome you back to the Grand Mercure in the near future. Ciao, Carla Bencivenga

AccorHotels certified review
April Families - 10/10/2017
« Excellent location »

Really enjoyed this hotel - staff were friendly, room was clean and comfortable and location excellent.

AccorHotels certified review
Danball Families - 10/10/2017
« Vet nice room, was a bit noisey from outside and hallway »

Reception were very friendly and helpful Very nice room, was a bit noisy from outside and hallway

AccorHotels certified review
Jess Couples - 10/10/2017
« Comfortable »

Compact room. Good bed. Bit of noise from the street.

AccorHotels certified review
Paul Couples - 10/10/2017
« Adequate »

Adequate but I was offended to be asked to have money charged to my credit card for no services on the promise that "it would be credited back in three working days or so" . This is unnecessary and we have never encountered such a demand when stopping at Accor Hotels all over the world, the most recent being in Milan in August 2017

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 209.00 NZD Non member rate
From 209.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 130 m Grand Windsor Hotel Auckland, MGallery By Sofitel
Grand Windsor Hotel Auckland, MGallery By Sofitel
From
From 295.00 NZD Non member rate
From 295.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 160 m The Sebel Quay West Auckland
The Sebel Quay West Auckland
From
From 219.00 NZD Non member rate
From 219.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 160 m So Sofitel Auckland (opening Q1 2018)
So Sofitel Auckland (opening Q1 2018) Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 360 m ibis budget Auckland Central
ibis budget Auckland Central
From
From 99.00 NZD Non member rate
From 99.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in AUCKLAND
See rates