Hotel - Novotel Genova City
Novotel Hotel Novotel Hotel

Novotel Genova City Hotel

3.5/5 2,468 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Pedal boat
    • Rowing
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Croquet
    • Football (Nearby)
    • Horse riding
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 222 rooms
  • 196 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,010 reviews

Our guest reviews for Novotel Genova City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,468 reviews
Davel Families - 12/11/2018 AccorHotels certified review
« A convenient stay »

It was a convenient extension to our holiday after disembarking our cruise. Allowing us to discover Genoa and making our journey home more relaxed. The hotel was of a high standard offering us everything we required plus was a short bus/metro hop to the city centre.

Simon E. Families - 04/11/2018 AccorHotels certified review
« Ok »

Found the front desk staff all very good especially Simona and her front office manager, both extremely helpful and knowledgable. Housekeeping in the room was a hit hit and miss, not consistent. Had to regularly request service and extra supplies. Saying this though all requests were dealt with quickly and promptly and politely. Bathroom had a couple of maintenance issues including the shower head which couldn’t be fixed.

Kathryn F. Families - 28/10/2018 AccorHotels certified review
« Clean, comfortable and friendly service »

Very comfortable family room, good breakfast, and helpful staff.

Dawn Families - 28/10/2018 AccorHotels certified review
« Dated rooms. »

The rooms were dated and needed a good clean. There was an exposed light bulb in the room. One lift for a large hotel not good enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Anonymous Couples - 26/10/2018 AccorHotels certified review
« Good straightforward stay »

I received text notification that our room was ready and so we headed for the hotel. On arriving we discovered that we were clashing with coachloads of guests checking in. The queue was out of the front door. As I am disabled standing is a challenge so we thought having lunch while the queue reduced would be a good idea. Unfortunately the restaurant was expecting 100+ people for lunch so we were offered a table in the bar and a buffet lunch. The buffet was descended on by another large group of visitors who seemed incapable of noticing my walking stick in their desperation for food. Having checked in on line I did not expect that it would take 15 minutes to check me in and give me my key. The room was acceptable. The bath had a few idiosyncrasies with the plug mechanism not working properly but was usable. The housekeeping team is very keen. I have never had so many towels provided or changed despite the "do not disturb" sign being on the door.

Ian S. Solo - 21/10/2018 AccorHotels certified review
« Short break »

Room comfortable and very clean. Good breakfast selection and the same applied to the evening buffet dinner which I used on one night. Staff all very helpful and polite.

Gerard M. Couples - 21/09/2018 AccorHotels certified review
« Short holiday »

Stayed here 3 times in the past and each time found the hotel very satisfying , very clean and tidy, excellent friendly staff and a good breakfast

Rob M. Couples - 17/09/2018 AccorHotels certified review
« Everyone was very helpful and welcoming »

We had only a short stay but we were greeted by all the staff with pleasant smiles and nothing was too much trouble for them. The food was good and we would have liked to stay longer but we had to start our cruise the next morning.

Rod S. Couples - 14/09/2018 AccorHotels certified review
« Usual good Accor service »

Mostly very good. Room decor a little tired and air conditioning noisy.

Frank Families - 13/09/2018 AccorHotels certified review
« Not so happy... »

Instead of a warm welcome as a platinum member I was asked for an ID for my 10 years old son in a very harsh way. Room was okay but not spectacular. Pool and restaurant are below average compared with my personal experience with different Novotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fidelity guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to explain sincerely that the italian law wants that the hotel register the ID for every single customer. I am deeply sorry for that misunderstanding, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Greg H. Couples - 12/09/2018 AccorHotels certified review
« Adequate »

Room generally fine except bath plug did not work meaning unable to use bath properly, only the shower-despite reporting this it was only partially fixed. No milk provided in room for tea/coffee making - despite requesting this more than once the only way to get some appeared to be going to the bar 6 floors below and asking for a jug full. Due to late flight home we requested late checkout - which was advertised as being available - however we were given 3 different answers to this request by various reception staff - only/finally on our departure day did we manage to confirm that we could have this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mister, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, even during your stay to try to resolve any problem. We kindly assured that the late check-out depends to the availability of the day, so we cannot assured before. Please rest assured that we are taking the appropriate measures for resolve any future occurance, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Matt Solo - 06/09/2018 AccorHotels certified review
« quick transit stay »

enroute to Milan, this was a quick stop over on my way back from Monterosso and the Cinque Terre

Andrew R. Families - 05/09/2018 AccorHotels certified review
« Clean rooms, friendly staff »

Happy with the hotel for the price you pay, OK breakfast and close to the port, rooms are soundproofed which is great due to the busy roads nearby, I would stay here again only complaints was the wait for the lift only one was working and the prices at the bar where double the prices in England.

R M. Business - 24/08/2018 AccorHotels certified review
« Good »

Very Nice

John J. Families - 22/08/2018 AccorHotels certified review
« Terrible Experience »

Dirty Rooms. Overall disgusting place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am deeply sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, also our front office team will be able to resolve any concern during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Justin K. Families - 21/08/2018 AccorHotels certified review
« An worse than average Novitel made worse by hotel's focus on cost-cutting »

Almost everything here - the early closing of breakfast at 9.30, poor selection of food at breakfast, pool not opening until 11 then closing at 7 - seemed to reflect managements desire to cut costs. Depressing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir K, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to assured that the swimming pool time follow the security temperature for our guest for not have too much cold water. At Novotel, we strive to provide a superior service experience for every customer; therefore we offer the late breakfast at the bar until 11 am. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Thierry L. Couples - 21/08/2018 AccorHotels certified review
« This Novotel should be reviewed and improve to stay at Novotel standard »

I was disappointed not only by the location but by also the size of the rooms (excecutive) . the pool was very small and not clean at all, empty glasses everywhere so dangerous. Breakfast was not even at the level of a Ibis budget. price very expensive for that low quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear fidelity member, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We kindly inform you that the week approximately of the 15th August is considering the highest busy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Ray M. Families - 20/08/2018 AccorHotels certified review
« Poor; unusable second bed, little choice of food. »

Extra bed was awful, thin mattress, no duvet. Food choice was terrible, expensive buffet, or two dishes off the menu, only to be eaten in the bar. Pizza was very poor, thick and tasteless, the lasagne, lukewarm and bland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate your sharing your concerns, your feedback is very important to us to provide a superior service experience for every customer. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Roberto Families - 19/08/2018 AccorHotels certified review
« Satisfying »

Cozy room, healthy delicious breakfast and friendly staff, two thumbs up for the service.

Edelyn❤ Families - 17/08/2018 AccorHotels certified review
« Excellent »

I got booked online and it so very fast booking and you can pay at the hotel if you want..when we arrived at the hotel the staff checked the booking and it so fast just in 5 minutes and the key of the room is ready and we go uptairs for our room..The room was good and the staff is generous..we stayed 2 nights and the breakfast buffet is delicious and the staff there is very nice they are kind and helpful..and they have a play area for the kids and it's so good for my children because they are so happy and contented and there is a pool in a second floor area..The hotel is very good!

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