Hotel - Novotel Genova City
Novotel Hotel Novotel Hotel

Novotel Genova City Hotel

3.5/5 2,448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Pedal boat
    • Rowing
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Croquet
    • Football (Nearby)
    • Horse riding
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 222 rooms
  • 196 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,979 reviews

Our guest reviews for Novotel Genova City

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 2,448 reviews
Gerard M. Couples - 21/09/2018 AccorHotels certified review
« Short holiday »

Stayed here 3 times in the past and each time found the hotel very satisfying , very clean and tidy, excellent friendly staff and a good breakfast

Rob M. Couples - 17/09/2018 AccorHotels certified review
« Everyone was very helpful and welcoming »

We had only a short stay but we were greeted by all the staff with pleasant smiles and nothing was too much trouble for them. The food was good and we would have liked to stay longer but we had to start our cruise the next morning.

Rod S. Couples - 14/09/2018 AccorHotels certified review
« Usual good Accor service »

Mostly very good. Room decor a little tired and air conditioning noisy.

Frank Families - 13/09/2018 AccorHotels certified review
« Not so happy... »

Instead of a warm welcome as a platinum member I was asked for an ID for my 10 years old son in a very harsh way. Room was okay but not spectacular. Pool and restaurant are below average compared with my personal experience with different Novotels.

Greg H. Couples - 12/09/2018 AccorHotels certified review
« Adequate »

Room generally fine except bath plug did not work meaning unable to use bath properly, only the shower-despite reporting this it was only partially fixed. No milk provided in room for tea/coffee making - despite requesting this more than once the only way to get some appeared to be going to the bar 6 floors below and asking for a jug full. Due to late flight home we requested late checkout - which was advertised as being available - however we were given 3 different answers to this request by various reception staff - only/finally on our departure day did we manage to confirm that we could have this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mister, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, even during your stay to try to resolve any problem. We kindly assured that the late check-out depends to the availability of the day, so we cannot assured before. Please rest assured that we are taking the appropriate measures for resolve any future occurance, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Matt Solo - 06/09/2018 AccorHotels certified review
« quick transit stay »

enroute to Milan, this was a quick stop over on my way back from Monterosso and the Cinque Terre

Andrew R. Families - 05/09/2018 AccorHotels certified review
« Clean rooms, friendly staff »

Happy with the hotel for the price you pay, OK breakfast and close to the port, rooms are soundproofed which is great due to the busy roads nearby, I would stay here again only complaints was the wait for the lift only one was working and the prices at the bar where double the prices in England.

R M. Business - 24/08/2018 AccorHotels certified review
« Good »

Very Nice

John J. Families - 22/08/2018 AccorHotels certified review
« Terrible Experience »

Dirty Rooms. Overall disgusting place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am deeply sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, also our front office team will be able to resolve any concern during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Justin K. Families - 21/08/2018 AccorHotels certified review
« An worse than average Novitel made worse by hotel's focus on cost-cutting »

Almost everything here - the early closing of breakfast at 9.30, poor selection of food at breakfast, pool not opening until 11 then closing at 7 - seemed to reflect managements desire to cut costs. Depressing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir K, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to assured that the swimming pool time follow the security temperature for our guest for not have too much cold water. At Novotel, we strive to provide a superior service experience for every customer; therefore we offer the late breakfast at the bar until 11 am. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Thierry L. Couples - 21/08/2018 AccorHotels certified review
« This Novotel should be reviewed and improve to stay at Novotel standard »

I was disappointed not only by the location but by also the size of the rooms (excecutive) . the pool was very small and not clean at all, empty glasses everywhere so dangerous. Breakfast was not even at the level of a Ibis budget. price very expensive for that low quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear fidelity member, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We kindly inform you that the week approximately of the 15th August is considering the highest busy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Ray M. Families - 20/08/2018 AccorHotels certified review
« Poor; unusable second bed, little choice of food. »

Extra bed was awful, thin mattress, no duvet. Food choice was terrible, expensive buffet, or two dishes off the menu, only to be eaten in the bar. Pizza was very poor, thick and tasteless, the lasagne, lukewarm and bland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate your sharing your concerns, your feedback is very important to us to provide a superior service experience for every customer. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Roberto Families - 19/08/2018 AccorHotels certified review
« Satisfying »

Cozy room, healthy delicious breakfast and friendly staff, two thumbs up for the service.

Edelyn❤ Families - 17/08/2018 AccorHotels certified review
« Excellent »

I got booked online and it so very fast booking and you can pay at the hotel if you want..when we arrived at the hotel the staff checked the booking and it so fast just in 5 minutes and the key of the room is ready and we go uptairs for our room..The room was good and the staff is generous..we stayed 2 nights and the breakfast buffet is delicious and the staff there is very nice they are kind and helpful..and they have a play area for the kids and it's so good for my children because they are so happy and contented and there is a pool in a second floor area..The hotel is very good!

Ross L. Couples - 08/08/2018 AccorHotels certified review
« Not as professional as other Novotel’s in UK/Europe »

Only an average stay rather than expectations being exceeded. I was not recognised as a Gold Accor Member and even had to remind staff member on checkin that we were entitled to a welcome drink. Not any mention of a room upgrade being made available. Bar was not always staffed throughout the day. Toiletries in bathroom were not as extensive as in other Novotel’s we have stayed at. Trying to get a table at breakfast time was horrendous - long waits. It is unlikely we would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir L, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am deeply sorry that your experience did not meet your expectations, especially as a fedelity member of the Accor Hotels chain. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us; please allow me to express my sincerest apologies fo any inconvenient occured during your stay. It is our sincerely hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Melinda Families - 08/08/2018 AccorHotels certified review
« This is not a 4-star hotel! »

The only reason why they can give Novotel Genova 4-stars (in our opinion) is because there is a fridge in the room. But further it really isn't worth 4-stars, but more 3-stars. When we arrived the outside of the hotel already looked a bit shabby. The neighbourhood isn't that great either, but oke let's put that aside. The elevatorbuttons are all broken or looked broken for that matter. Then when we arrived in the room, the floor wasn't cleaned properly. There were still crumbs on the carpet in some places. In the bathroom there were still hairs on the floor, in the shower on the walls, behind the door and even in the toilet! At first I only noticed the crumbs in the bedroom, but later on when I saw all the hairs in the bathroom, I dediced to report this at the reception. I asked if housekeeping could clean our room good and properly the next morning/day. But the next day, I the hairs were still present on the showerwalls, behind the door and the ones on the floor were pushed in the corners. Perhaps because they mopped the floor but didn't remove the hairs first. Our entire stay of three nights and four days, these hairs were not removed! I left it there on purpose as a test to see if they would clean the room properly. That also counts for the crumbs in our bedroom. We even removed all our stuff from the bathroom so it would be easier to clean properly for Housekeeping. Daily cleaning didn't include whiping the table in the room either. Was such a shame. Furthermore, the water has a bit of a sewer-smell which isn't nice when you have to use it to brush your teeth. We eventually used bottled water. The shower faucet isn't placed that handy either. The shower curtain has to be closed in front of it otherwise the bathroom will get wet as well as the sink next to it (where we had all our stuff). Because of this, you can't really operate the temperature of the water easily. Also when you turned the water on, water was leaking on top of the faucet so we had to switch it fast to the shower head and close the curtain fast. The swimming area is outdated too. Tiles are and beds don't look clean. The parkingspots in the parkinggarage are very narrow, but there are a few floors if you go down. Positive things, staff is friendly. And at the reception there is some entertainment for kids. Bedlinnen was also clean. We were disappointed, this hotel is not what we are used to as what Accor-hotel stands for. We love our rooms clean, that's the most important thing for us. This is also the reason why we booked Novotel because normally Accor is always good for us. Sad, but we will never go back to Novotel Genova again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In any case, we are surely at your disposal to provide a superior service experience during your stay if you will speak clearly with the lovely reception team, also to explain the list of service for the 4 stars hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Mi Families - 07/08/2018 AccorHotels certified review
« Visit to Genua »

Hotel normal Novotel standard. Location probably ideal to stay overnight coming or going to the Ferries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City, your feedback is very important to us. It is our hope that you will give us the opportunity to welcome you in the near future. Regards from Genova, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

Carlo Families - 06/08/2018 AccorHotels certified review
« Very good stay »

Very good, warm welcoming, flexible regarding dinner

Nameless Families - 05/08/2018 AccorHotels certified review
« Modern almost in the centre hotel »

The hotel was modern but a little be used. Not the hotel, but the room itself. The sofa bed was not very comfortable. Not comparable for example to sofa in Ibis Hotel near to Stuttgart. The air conditioner worked perfectly and helped us to survive from the hot weather. Also the fact that we were able to open the window is worth mentioning. The staff was very friendly and helpful by offering to park our car next to the hotel as it's higher then common cars and not suitable for parking house The soap was very pleasant due its texture and scents.

Alekosz Families - 05/08/2018 AccorHotels certified review
« Very nice and friendly staff but hotel is not a 4 star standard »

The staff were amazing, especially the receptionist Laura. They did everythong possible to make our stay nice. the room sizes were good and the air conditoner worked perfectly. The choice of menu at the restaurant and during buffet breakfast were small but food was of good quality. Sadly, the location of the hotel is not really convenient and it is not located in a good area. The decor of the rooms and bathrooms were tired and need updating. The garage is very useful. However, the space for each car is too tiny and parking was not comfortable. The breakfast items for a four star hotel was really disappointing. For example, there were missing items such as potatoes (anything made of potato), fish items and variety of cheese. We were disappointed not to see pizza in the menu, which we expected to see in an Italian hotel. The rooms had tea coffee making facility but no milk was provided. It was disappointing to see paper cups instead of proper cups in the coffee area. The bathtub had shower curtains! Even IbIS hotels have much nicer glass cover for shower. Overall, this hotel was our least favourite hotel amongst all the 3-4-5 star hotels we have stayed in. We did not feel that it was a 4 star standard hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City, especially for the warm words regarding Laura, that she is really thankful. We are sorry that your experience did not meet your expectations; please allow me to explain you that in the Novotel breakfast standard the potaoes are not including. Instead, the snack bar provide the pizza every day, as per standard service. Also, the Accor Hotels applied to the Planet21 program, a list of "green action", like the use of paper cup inside the room We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeria RUSSO QUALITY RELAIS NOVOTEL GENOVA CITY

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