Hotel - ibis Styles Hotel Aachen City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Hotel Aachen City Hotel

4.0/5 1,008 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Jogging track
  • Snow Skiing  (Nearby)

Catering

  • Breakfast included in the price
  • 1 bar(s)
  • Room service

Business services

  • Copy/print service available
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Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 102 rooms
  • 100% non-smoking hotel
  • 6 family rooms
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 745 reviews

Our guest reviews for ibis Styles Hotel Aachen City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,008 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ralf S. Friends - 09/02/2019 AccorHotels certified review

alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr s., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Styles Hotel Aachen City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sina Dauven Front Office Manager

D. Business - 21/01/2019 AccorHotels certified review
« very friendly personal, clean room, parking suboptimal »

very friendly and helpfull personel, clean rooms, parking was not so optimal as confined space

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRE D., We very much appreciate your comments regarding your stay at the ibis Styles Hotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Dauven Front Office Manager

Couples - 07/01/2019 TripAdvisor review
« Very expensive for a cold like toilet smelling room »

Room not heated. took long time to warm it a bit.Room had a toilet smell. we left light with fan on in bathroom.we stayed one night, too tired too change room.If staff had asked us at check out how we had been, maybe I wouldn't be so harsh now.

Natalia Couples - 31/12/2018 AccorHotels certified review
« Mrs Natalia »

Extremely clean!

Poopoo Couples - 24/12/2018 AccorHotels certified review
« Very expensive for continuous toilet smell in a cold room »

Very expensive for continuous toilet smell in a cold room

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRUNO E., Thank you for taking the time to tell us about your experience at the ibis Styles Hotel Aachen City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You can always come to the front desk and tell us your problems, than you give us a chance to help you. And you can be sure, that we listen to our guests, even when we didn't ask. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Dauven Front Office Manager

Anonymous Business - 20/12/2018 AccorHotels certified review
« Had a good sleep. »

Very friendly at the desk. The evening food (pizza) was not that great. The rest was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN W., We very much appreciate your comments regarding your stay at the ibis Styles Hotel Aachen City. It was a pleasure for me to welcome you personally. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Dauven Front Office Manager

Saibal C. Business - 19/12/2018 AccorHotels certified review
« Satisfied »

Every thing was reasonably OK. I inly felt thst the facilities were a little too basic. Would have been happier if the room had a proper chair snd a table

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Sina Dauven Front Office Manager

Klara Families - 19/12/2018 AccorHotels certified review
« great »

Very nice hotel, clean and with warm atmosphere. Good breakfast and nice stuff as well. Childfriendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear KLARA S., We very much appreciate your comments regarding your stay at the ibis Styles Hotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Dauven Front Office Manager

Former A. R. Couples - 17/12/2018 AccorHotels certified review
« Good but not great »

The staff are kind and helpful, the decor is cheerful, and the breakfast is good. Housekeeping was friendly but less attentive than we would have liked (soap/shower gel was empty, and the bed cover was hanging far out of its sheet every day). Also, we were a little disappointed, as Arcor club members, to have been given the room directly over a busy bus stop, and the sound insulation of the windows is only mediocre. In all, we have no major complaints, but we were not really enthusiastic, either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM C., Thank you for taking the time to tell us about your experience at the ibis Styles Hotel Aachen City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Dauven Front Office Manager

Christine Families - 15/12/2018 AccorHotels certified review

Nice hotel, kind personnel and excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear CRISTINA B., We very much appreciate your comments regarding your stay at the ibis Styles Hotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Dauven Front Office Manager

M. Couples - 13/12/2018 AccorHotels certified review
« Value for money »

The rooms were clean, the shower powerful, the bed comfortable and the breakfast very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear S M., We very much appreciate your comments regarding your stay at the ibis Styles Hotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Dauven Front Office Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Good stay, no complaints »

Service was very polite and helpful.

Mark Couples - 06/12/2018 AccorHotels certified review
« Very comfortable, relaxing stay »

We enjoyed our stay: the location is convenient for the centre of Aachen, the room was very comfortable, the facilities were really good, the breakfast worth waking up for! The staff were friendly and helpful too. The only small problem was that on the Friday night (30th Nov) there was a lot of noise until very late - from the restaurant/bar next door to the hotel on Ottostrasse.

K. Couples - 03/12/2018 AccorHotels certified review
« Good check in and out. Pleasant room »

Online check in was simple and speeded up our start The room was comfortable, if a little short of places to put / store our baggage Breakfast was excellent; staff were quick to keep food stocked and the room clean The lobby coffee was good. Check out was also quick and easy

A.a.a Solo - 01/12/2018 AccorHotels certified review
« Not bad »

The stay was fine nevertheless the check In was awful. The receptionist on that day ( his name is Denis)was disorganised and impolite. I arrived to hotel at 12.30 noon time and I had booked a double room. He asked me to wait for 5-10 minutes till the room is cleaned. I sat in the lobby for more that 45 minutes while he checked in 3 other clients who arrived after me!!. After I saw this happening I went back to him and asked him if the room is ready , he said not yet but I have a twin room ready if you want it . I said no problem I will take it. Then he changed his mind and said no we don't have any rooms ready yet!! I told him how come then you checked in 3 other customers ( 2 couples and 1 solo travellor) he could not give a proper explanation and got angry and was shouting at me!! Then he said I will not check you in before 2 pm the official check in time!! I answered then why did you check in the other 3 customers who arrived after me before 2pm? He got angry and he put on his coat and left the reception without any service!!!. After another 15 minutes a lady came and said your room is ready. The guy then showed up and said I gave the furthest room on the back side of the hotel on the first floor!!! I told him I am an accor member and you should not deal with clients this way!!. This was the bad experience for me with this hotel nevertheless I I have to thank the receptionist Sharmila who checked me out and was extremely polite and cooperative.

J. G. Business - 23/11/2018 AccorHotels certified review
« Nice hotel, good location »

On-line check-in was a bit difficult, but this was due to updates on the Accor Hotels web page. Arrival at the hotel and check-in was very easy and quick. The room was fine - nothing overly fancy, but perfect for a short business trip. The location is good, about 1,5km from the train station, and easy to reach by foot from the bus station. There are restaurants closeby, and the ibis iteslf also has a bar for a drink before going to sleep.

Sebastien Couples - 20/11/2018 AccorHotels certified review
« service convenable »

service convenable

Anonymous Business - 17/11/2018 AccorHotels certified review
« Not adapted to business travel, target young tourists ? »

Not at all convenient, no chair and desk with power plug to charge laptop. Only kind of ball to sit on (perhaps good for theback but not relaxing after a long business day), kind of board andthe end of thebed with plugs on the other side of the bed. Wrong understanding of the concept Styles: the basis for good design is : Form follows Function. Here nice looking but not functional. Beside this: Personel very nice, very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sina Dauven Front Office Manager

Eric Families - 18/10/2018 AccorHotels certified review
« Nice hotel, close to the city center »

This Ibis Styles hotel is located close to the start of the city centre, just a 5 tot 10 minutes walk (depending on your speed). It has a in-house parking space, but not all cars can be parked there (max. height: 148cm; max. length: 478cm). At the end we've parked at Eurogress parking, a couple of minutes walking from the park. It's a nice parking and close to the park. The hotel itself is clean, rooms are modern and nice and equipped with everything you need. Breakfast is fine, no need to leave to hotel with an empty stomach. When it's nice weather you can also eat in a small "garden". Rooms are not decorated and a normal square room, but that the charm of this hotel (when you ask us). In case we come back and need a hotel, this hotel will be our choice. Long story short... Perfect place for a Aachen city trip, but also to stay for work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC C., We very much appreciate your comments regarding your stay at the ibis Styles Hotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Dauven Front Office Manager

Solo travel - 08/10/2018 TripAdvisor review
« Extremely helpful staff »

The staff at this Ibis were really excellent, especially when helping me get into the secure underground garage. My vehicle was close to the maximum size for spaces in this tiefgarage which is quite small. The staff did a very good job of guiding me into the last available space. In all other respects, the Aachen hotel was similar to most other IBIS locations I've used over the years: clean room, good-sized and comfortable bed, excellent wifi connection, good range of international tv channels, spacious shower unit etc. No complaints about the room at all. I like Ibis and use them a lot when travelling around Europe. This one was well located, very easy to find when coming into the city centre, and a fairly short walk to the historic centre. Will definitely use this one again.My only slight complaint is that the breakfast area is a bit confusing and could be set out in a more logical way. All other Ibis hotels I've been in, this is not a problem as the different foods and items are usually organised in a logical way. At this hotel, the positioning of coffee machines, food, cups and cutlery etc was very random. I wasn't the only person having to wander around the various 'modules' looking for bread or milk etc. There did not seem to be trays provided either and most clients of the hotel were, like me, having to go backwards and forwards to their table with bits and pieces, adding to the confusion and the chance of people bumping into each other, which they inevitably did - no fun when holding hot coffee or a bowl of yoghurt. This eating area needs a re-think in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RD55Aberdeen, thank you so much for you positive feedback regarding our team. Also, we're thankful for your opinion about our breakfast area. We'll speak about this case in our next meeting. I wish you a great time. Best regards Sina Dauven

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