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Hotel - Mercure Budapest Buda
Mercure Hotel Mercure Hotel

Mercure Budapest Buda

3.5/5 1,846 reviews
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43 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 25 Services
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Mercure Budapest Buda

Mid-scale hotel for business trips or leisure

Centrally located, 4-star Hotel Mercure Budapest Buda, 5 minute walk through a nice park from the Castle District, 4 metro stations from the city center (Deák tér station), direct access to public transport (Deli pu. station). Easy to reach from M1/M7 motorway. Hotel Mercure Budapest Buda is perfect for a weekend or business travel. Conference capacity of up to 300 persons. FREE WIFI, Privilege floor, two restaurants, lobby bar, souvenir shops, friendly staff.

Hotel Mercure Budapest Buda is located in the neighbourhood of the historical Castle District. Walking and shopping district of the city can be reached in some minutes.

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Hotel extras
  • 5-min walk to the Castle District and a few minutes from the city center by metro
  • 153 brand new renovated rooms, 30 Privilege rooms, 240 standard rooms and even 7 Junior Suites
  • Á la carte and Group Restaurant with international cuisine
  • 7 sectionable meeting rooms with a capacity from 10 to 300 persons
  • 2 private car parks: paying indoor (40) and outdoor (30) parking. Bus parking is also possible
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

See on a map
Mercure Budapest Buda

Krisztina Korut 41-43
1013
BUDAPEST
HUNGARY

Tel: (+36)1/4888100
Fax: (+36)1/4888178
Check-in from 14h00
Check out up to 11h00
Access and transport
  • UNDERGROUND STATION : M2, DELI PALYAUDVAR
  • LISZT FERENC AIRPORT BUDAPEST At 25km / 15.63 miles
  • M1 At 8km / 5 miles
  • M7 At 8km / 5 miles
  • DELI At 0.1km / 0.06 miles

GPS : 47.498822, 19.027326

Currently, close to our hotel

BUDAPEST travel guide

Our rooms

Choose from different categories available. Standard room offers you a very comfortable stay, Privlege room benefite from a wide range of additional services.

6 photos
Standard Room with 1 double bed and FREE Wifi

Standard Room with 1 double bed and FREE Wifi

Standard room with 1 Double bed, air-conditioning, bathroom with bathtub, hairdryer, minibar, safe, free WiFi, satellite programmes, radio, phone

Standard Room with 2 single beds and FREE Wifi

Standard Room with 2 single beds and FREE Wifi

Standard room with 2 Single beds, air-conditioning, bathroom with bathtub, hairdryer, minibar, safe, free WiFi, satellite programmes, radio, phone

COMFORT ROOM WITH 1 QUEEN-SIZE BED

COMFORT ROOM WITH 1 QUEEN-SIZE BED

Recently renovated room with modern and fresh design. Whether to work or relax in, our Comfort room offers perfect accommodation with a cosy atmosphere on 20-22 m². The Buda Castle and also the city centre is just 10 minutes away.

COMFORT ROOM WITH 2 SINGLE BEDS

COMFORT ROOM WITH 2 SINGLE BEDS

Recently renovated room with modern and fresh design. Whether to work or relax in, our Comfort room offers perfect accommodation with a cosy atmosphere on 20-22 m². The Buda Castle and also the city centre is just 10 minutes away.

Superior Room with 1 double bed, feel the touch of the Buda Castle

Superior Room with 1 double bed, feel the touch of the Buda Castle

Experience the vibe of the Buda Castle mixed with an abstract art of life and a breath of emotions. Let us also take you on a journey through the Chain Bridge over the Danube.

Superior Room with 2 single beds, feel the touch of the Buda Castle

Superior Room with 2 single beds, feel the touch of the Buda Castle

Experience the vibe of the Buda Castle mixed with an abstract art of life and a breath of emotions. Let us also take you on a journey through the Chain Bridge over the Danube.

Privilege Room with 1 double bed, feel the touch of the Buda Castle

Privilege Room with 1 double bed, feel the touch of the Buda Castle

Spoil yourself and enjoy the ultimate Nespresso experience, free soft beverages and feel like a king/queen. Delightful L'Aperitif concept in the Lobby Bar - only for you.

  • 400 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BUDAVARType of cuisine: International

BUDAVAR Restaurant
Lunch
12:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BUDAVARType of cuisine: International

Our Budavár Restaurant invites you to sample the very best in F&B. Choose from a range of traditional and international dishes or light meals. We offer fresh and high quality food and beverage with excellent service by a friendly team.

Find out more and book

LOBBY BAR

LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY BAR

Hotel Mercure Budapest Buda's LOBBY BAR in the city center welcomes every guest, offers local and international drinks, cocktails and a wide range of coffee ,tea and beer specialities, light meals. Internet(WIFI) connection. Opening hours: 08h-24h.

See all our restaurants and bars

Your meetings and events

Mercure Budapest Buda Meeting Room

Our meeting rooms

  • Number of meeting rooms: 8
  • Maximum size: 240 m²
  • Maximum capacity: 300
  • Maximum banquet capacity: 120
Find out more
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4.2/5 AccorHotels Rating 1,704 reviews

Our guest reviews for Mercure Budapest Buda

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,846 reviews
Anonymous Friends - 13/07/2018 AccorHotels certified review
« Perfect »

No issues at all. Lovely breakfast, easy check-in/out. Friendly staff with excellent English skills who helped with luggage storing and taxi ordering. Room was clean and very well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian J., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

S. Business - 13/07/2018 AccorHotels certified review
« Very professional team »

Everything from my first day of stay was ok till the end. Thank you very much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gasimzade S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Couples - 12/07/2018 TripAdvisor review
« very pleasent »

very good location, very clean.The Breackfast was very good, not too much variety. Rooms are clean, the housekeeping good.The location is excellent, very close to the Castle, nice parks in the area, supermarkets with good prices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, Thank you so much for choosing Mercure Budapest Buda during your stay in Hungary. We appreciate your nice comments. It is always a pleasure to know that our Guests are satisfied with our services. We really do hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

Christinegeneva Business - 10/07/2018 AccorHotels certified review
« Great newly renovated rooms at Mercure Budapest Buda »

I greatly appreciated to newly renovated, clean and stylish rooms at Mercure Budapest Buda. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Dr T. G. N. Solo - 08/07/2018 AccorHotels certified review
« Not recommended »

Privilege floor on the 2nd floor (not on the top floor), pictures are not matches the rooms at all, requested bathroom was ignored (shower instead of bathtub), not comfortable dated bed (from the 90s), dirty windows (looks like never cleaned), small space, loud and weak air conditioning system for £81 not incl. breakfast. Unprofessional reception, no smile or confidence.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamas Gergely N.*, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Yu L. Business - 07/07/2018 AccorHotels certified review
« a nice experience in a neat and comy hotel »

the room has a nice view, the breakfast was great, the room was cleaned timely, everything perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Jo Families - 06/07/2018 AccorHotels certified review
« Friendly and clean hotel »

The staff was friendly. Cleaners didn't speak english, so it was hard to communicate with them. The room was fine although the wall-to-wall carpet was quite unpleasant. Wifi didn't work all the time and constant drilling was quite annoying. The bed was very hard and the blanket was too hot to use during summertime. Aircon worked fine. The hotel was very clean and well located. Breakfast was good although quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johanna O., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Aaronr Solo - 03/07/2018 AccorHotels certified review
« Nice hotel, excellant service, need to teach what do not desturb signs mean »

Great service, nice facilities. The maids need to not open the door and ask you if you want room serviced if there is a DO NOT DISTURB sign on the door

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron R., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Antal S. Solo - 02/07/2018 AccorHotels certified review
« Ideal position behind the castle close to good shopping and train staion or metro »

Had personal attention to my needs and got a favourit room Very attentive staff and given a few perks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antal S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Jana Couples - 01/07/2018 AccorHotels certified review
« Was very nice apart from missing some things »

We were missing fridge and treson in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jana J., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Peter S. Families - 29/06/2018 AccorHotels certified review
« Good stay »

Everything was just fine. Nice room, friendly, serviceminded staff, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Jaroslav Business - 28/06/2018 AccorHotels certified review
« Great feeling »

Comfy, clean hotel. With Nespresso in the room :). Very nice, professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaroslav K., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Anonymous Couples - 27/06/2018 AccorHotels certified review
« Great stay after overcoming little heckup »

Our stay was pleasant overall. In the beginning we were assigned a room in the old part of the hotel. We had to ask to be moved to the different room do to plumbing issues. Then we found out by accident that there is a much nicer part of the hotel ( newly renovated). We asked to be moved to that section of the hotel but there was resistance from the lady at the front desk which we didn’t understand why!! At any rate ,we had to insist to be moved to that part of the hotel and finally she agreed after speaking to her manager. That room was very nice and comfortable which made our stay very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal A., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Anonymous Families - 26/06/2018 AccorHotels certified review

Nice , quote rooms, tea and coffe for free in rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivana H., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Vincent Couples - 25/06/2018 AccorHotels certified review
« Excellent customer service. »

We had an excellent stay at this hotel. Our room was on the 7th floor and it was completely (beautifully) renovated. The room had a Budapest theme and our room had a view on the hills of Budapest. A good, comfortable bed gave us a good night of sleep. Excellent WiFi reception. The room had also a very good shower, however the bathroom is quite small, giving the toilet little space for the legs. This might be an issue for very tall people. There was also a small desk with chair and a small armchair in the room and a large TV with about 35 channels will give you also entertainment, should you need it. Compared to my previous stay at this hotel, the level of customer service has strongly improved. I used the express check-in and check-out and all went perfectly smooth. At check-out, we could store our luggage for a few more hours in their luggage room free of charge. The professionalism and friendliness of two specific employees were excellent: Peter Bekes and Mate Sipos. I rated my stay 9/10. The one point deduction was for the following: 1) The house keeping staff entered our room without knocking or announcing themselves. They apologized immediately, which was highly appreciated, but this should not happen. 2) One of the towels had a rust-colored stain. We could see it was washed, but we suspected that it could have been a blood stain from a previous guest. White towels with a stain like that, should be thrown out or at least not be used for guests anymore. Overall, a very pleasant stay and it made us decide to return to this hotel later this year. Thank you, staff and management of the Mercure Buda Hotel. Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent V., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Chris H. Business - 22/06/2018 AccorHotels certified review
« the usual good Accor service »

Nice clean, modern and welcoming hotel. Having been accustomed to Accor hotels in the UK the Mercure Buda felt like a home from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris H., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Ja Business - 21/06/2018 AccorHotels certified review
« so-so »

nothing to praise nor to complain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dario R., Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

D Solo - 20/06/2018 AccorHotels certified review
« Average hotel but Budapest amazing »

Hotel room (upgrade to premium) - room was very average, the green walls horrendous... shower was great, with good water pressure but no hair conditioner!?!? Bed was very comfy and good bed linnen, but was lacking the big fluffy doona. And the bed runner and “pretty” pillows were outdated. Staff at check in - no smile, and lacking a welcoming feeling. But reception was clean and neat. Really bad at providing directional information - metro, trams, walking etc... An hour to walk to the city I was told... however, I did it using the map in less than 30min! The only staff member I think was really outstanding was the lady in the bar (sorry I didn’t catch her name).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denice A., Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Greg B. Business - 20/06/2018 AccorHotels certified review
« Fine! »

It was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg B., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Friends getaway - 20/06/2018 TripAdvisor review
« Budapest gem »

The new upgraded rooms are superb, thank you for that lovely experience after a long day of travelling. The beds are on the firmer side but still comfy and well padded. The location was handy for the attractions on the Buda side, but not that handy for the other side, too far to walk and I found the metro a little too dear for scooting back and forth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanna, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. We very much appreciate your positive comments regarding your stay. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Mercure Budapest Buda. Sincerely, Zsuzsanna Marosvölgyi, Assistant to General Manager

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