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Hotel - Mercure Budapest Buda
Mercure Hotel Mercure Hotel

Mercure Budapest Buda

3.5/5 1,909 reviews
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43 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 25 Services
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Mercure Budapest Buda

Mid-scale hotel for business trips or leisure

Centrally located, 4-star Hotel Mercure Budapest Buda, 5 minute walk through a nice park from the Castle District, 4 metro stations from the city center (Deák tér station), direct access to public transport (Deli pu. station). Easy to reach from M1/M7 motorway. Hotel Mercure Budapest Buda is perfect for a weekend or business travel. Conference capacity of up to 300 persons. FREE WIFI, Privilege floor, two restaurants, lobby bar, souvenir shops, friendly staff.

Hotel Mercure Budapest Buda is located in the neighbourhood of the historical Castle District. Walking and shopping district of the city can be reached in some minutes.

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Hotel extras
  • 5-min walk to the Castle District and a few minutes from the city center by metro
  • 153 brand new renovated rooms, 30 Privilege rooms, 240 standard rooms and even 7 Junior Suites
  • Á la carte and Group Restaurant with international cuisine
  • 7 sectionable meeting rooms with a capacity from 10 to 300 persons
  • 2 private car parks: paying indoor (40) and outdoor (30) parking. Bus parking is also possible
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

See on a map
Mercure Budapest Buda

Krisztina Korut 41-43
1013
BUDAPEST
HUNGARY

Tel: (+36)1/4888100
Fax: (+36)1/4888178
Check-in from 14h00
Check out up to 11h00
Access and transport
  • UNDERGROUND STATION : M2, DELI PALYAUDVAR
  • LISZT FERENC AIRPORT BUDAPEST At 25km / 15.63 miles
  • M1 At 8km / 5 miles
  • M7 At 8km / 5 miles
  • DELI At 0.1km / 0.06 miles

GPS : 47.498822, 19.027326

Currently, close to our hotel

BUDAPEST travel guide

Our rooms

Choose from different categories available. Standard room offers you a very comfortable stay, Privlege room benefite from a wide range of additional services.

6 photos
Standard Room with 1 double bed and FREE Wifi

Standard Room with 1 double bed and FREE Wifi

Standard room with 1 Double bed, air-conditioning, bathroom with bathtub, hairdryer, minibar, safe, free WiFi, satellite programmes, radio, phone

Standard Room with 2 single beds and FREE Wifi

Standard Room with 2 single beds and FREE Wifi

Standard room with 2 Single beds, air-conditioning, bathroom with bathtub, hairdryer, minibar, safe, free WiFi, satellite programmes, radio, phone

COMFORT ROOM WITH 1 QUEEN-SIZE BED

COMFORT ROOM WITH 1 QUEEN-SIZE BED

Recently renovated room with modern and fresh design. Whether to work or relax in, our Comfort room offers perfect accommodation with a cosy atmosphere on 20-22 m². The Buda Castle and also the city centre is just 10 minutes away.

COMFORT ROOM WITH 2 SINGLE BEDS

COMFORT ROOM WITH 2 SINGLE BEDS

Recently renovated room with modern and fresh design. Whether to work or relax in, our Comfort room offers perfect accommodation with a cosy atmosphere on 20-22 m². The Buda Castle and also the city centre is just 10 minutes away.

Superior Room with 1 double bed, feel the touch of the Buda Castle

Superior Room with 1 double bed, feel the touch of the Buda Castle

Experience the vibe of the Buda Castle mixed with an abstract art of life and a breath of emotions. Let us also take you on a journey through the Chain Bridge over the Danube.

Superior Room with 2 single beds, feel the touch of the Buda Castle

Superior Room with 2 single beds, feel the touch of the Buda Castle

Experience the vibe of the Buda Castle mixed with an abstract art of life and a breath of emotions. Let us also take you on a journey through the Chain Bridge over the Danube.

Privilege Room with 1 double bed, feel the touch of the Buda Castle

Privilege Room with 1 double bed, feel the touch of the Buda Castle

Spoil yourself and enjoy the ultimate Nespresso experience, free soft beverages and feel like a king/queen. Delightful L'Aperitif concept in the Lobby Bar - only for you.

  • 400 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BUDAVARType of cuisine: International

BUDAVAR Restaurant
Lunch
12:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BUDAVARType of cuisine: International

Our Budavár Restaurant invites you to sample the very best in F&B. Choose from a range of traditional and international dishes or light meals. We offer fresh and high quality food and beverage with excellent service by a friendly team.

Find out more and book

LOBBY BAR

LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY BAR

Hotel Mercure Budapest Buda's LOBBY BAR in the city center welcomes every guest, offers local and international drinks, cocktails and a wide range of coffee ,tea and beer specialities, light meals. Internet(WIFI) connection. Opening hours: 08h-24h.

See all our restaurants and bars

Your meetings and events

Mercure Budapest Buda Meeting Room

Our meeting rooms

  • Number of meeting rooms: 8
  • Maximum size: 240 m²
  • Maximum capacity: 300
  • Maximum banquet capacity: 120
Find out more
4.2/5 AccorHotels Rating 1,850 reviews

Our guest reviews for Mercure Budapest Buda

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,909 reviews
St Couples - 17/09/2018 AccorHotels certified review
« I ended up moving to another hotel »

The staff seemed to be more interested in dealing with large groups of tourists than helping out a single person or couple figure things out. I would come to the front desk with questions and get tossed between staff members, never actually speaking to me until much later, only to say "sorry, can't help".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for your comments. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. I already shared your feedback with my Team and made the necessary steps to prevent such an inconvenience in the future. We sincerely hope to see you back in our hotel. With best regards, . Best Regards, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Anele T. Friends - 16/09/2018 AccorHotels certified review
« Very old hotel »

I expected a better hotel for staying in a mercure but the carpets are very old and ugly, also the furniture, curtains and bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anele T., We appreciated the time and the care you took to evaluate our hotel. We are really sorry for all of the inconveniences you experienced during your stay, including the room and equipment. We are extremely vigilant to our guest’s satisfaction and we also appreciate your help in making us aware of the improvements that we can make to the services we provide. We sincerely hope that you will give us the opportunity to better serve you in the near future. Best Regards, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

lmcpfcp Solo travel - 16/09/2018 TripAdvisor review
« Very good service »

I liked the personal welcoming note from the general manager along with a present; the room was clean and comfortable, although was old. The service was very good and the staff was helpful. Efficient check-in and -out process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

Roberto Couples - 09/09/2018 AccorHotels certified review
« Very comfortable and convenient hotel very near the Buda Castle hill »

Very convenient location (near Buda Castle hill and less than 150m from Deli train and metro station). Renovated. Breakfast very tasty and healthy. Rooms very calm and silent, with good views and extra comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto F., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Jan B. Business - 06/09/2018 AccorHotels certified review
« Very good. »

Good location, clean comfortable room, excellent quality breakfast. There was one problem: Electricity in my room (and that floor) was out one of the nights, was only fixed the next day. Hotel offered to move me to another room, but I did not want to. Ideally such a problem should be fixed the same day, not only the next day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan B., We would like to take the opportunity to thank you for your review on our hotel. We are all pleased at Mercure Budapest Buda that you have enjoyed your stay with us. We are glad to receive your compliments and we also appreciate the negative remark that helps us to find the way how to improve our services. I hope to welcome You back soon. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Xiaojie S. Couples - 05/09/2018 AccorHotels certified review
« I love it! »

I have no comments about it! For a tourist ,this is the best hotel you wish to have in your journey!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiao Jie S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Solo travel - 04/09/2018 TripAdvisor review
« False Identity »

I booked and was confirmed twice, a Mercure room with facilities which were to include, room safe, mini bar and bath, none of which were provided. I was later informed the the floor I had been allocated had been rebranded Ibis. Tough luck !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, We appreciated the time and the care you took to evaluate our hotel. We are really sorry for all of the inconveniences you experienced during your stay, including the room and equipment. We are extremely vigilant to our guest’s satisfaction and we also appreciate your help in making us aware of the improvements that we can make to the services we provide. We sincerely hope that you will give us the opportunity to better serve you in the near future. Best regards, Diana Hegyesdi, Assistant to General Manager

Evelin Families - 03/09/2018 AccorHotels certified review

The people working in the restaurant were absolutely exceptional , same in the bars. I do however wonder on the difference betweeen Mercure in Germany and the one in Budapest. I know maybe due to costs no curtains were bought on the 1st floor but still these make such a great visual impact. Also a dustbin needs to be not just in the room but also in the bathroom. The blankets were for high winter season, heavy and super warm while we were just coming out of the summer time. On a positive note every one was super nice and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evelin S., We appreciated the time and the care you took to evaluate our hotel. Thank you very much that you draw our attention on many things. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Burak M. Couples - 31/08/2018 AccorHotels certified review
« Great »

Only bad thing is to deposit 100 dollar in order to check in to your hotel. This value may be too much for tourist coming from relatively poor countries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Burak M., We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Buda. We hope to welcome you back soon. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Avi K. Families - 29/08/2018 AccorHotels certified review
« Abaut the hotel »

The hotel was really good excellent staff Very professional and kind I’m very pleased

Our hotel has responded to the review
Our hotel has responded to the review

Dear A/M/N/O k., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Keith G. Solo - 28/08/2018 AccorHotels certified review
« Good location. Clean. Close to train station and city »

Staff very friendly and helpful. Hotel in walking distance to Train station and City. Clean and good restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith G., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Prema Solo - 27/08/2018 AccorHotels certified review
« Great stay! »

Room was amazing! Staff assisted with information to help guests and even suggested a great place across the hotel. Loved it! Pretty close to city centre too. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prema S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Anonymous Friends - 26/08/2018 AccorHotels certified review
« Positive »

Everything was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaren D., First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email to the : h1… We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

ICMan215 Couples - 21/08/2018 TripAdvisor review
« Think. Where you have the best accommodation conditions and you could serve the best hot chocolate in Europe »

You thought? Did you find the solution? If not I do tell you. This wonderful place is here at this wonderful hotel Mercure Budapest Buda.After you enjoy your breakfast in the morning, take welcome drink voucher with you and go to the bar. There you will be welcomed by a very friendly and professional staff member. Ask her/him to prepare for you a hot chocolate. Sit down and slowly enjoy it and then eat the biscuit. The result: you will always think day/night at this hot chocolate and you will always compare it with others. Dear reader none will be like the one from Mercure Budapest Buda, belive me. Try only once and you will see. What can I say? Thank you to all Mercure Budapest Buda staff for your services and professionalism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, It is such a great honour to receive this nice comment from you, thank you very much for taking the time to post it. I am very happy that you enjoyed your stay in our Mercure Buda and that we could meet your expectations with our services and friendly staff who do their best every single day to satisfy all of our guests’ needs. It is a great pleasure to know that their efforts are on the right track. I will definitely share your positive feedback with them. It will be a privilege to welcome you back to Hotel Mercure Budapest Buda in the future. Kindest of regards Diana Hegyesdi, Assistant to General Manager

Karan K. Couples - 18/08/2018 AccorHotels certified review
« Air Condition is not working upto the mark in any of the rooms »

I stayed with you for 2 Nights. The room allotted to me (number 240) didnt have proper air conditioning. After repeated complaints from the check-in time till night 12.00 we didn't get any response from the front desk. Finally the manager at the reception came to the room to check and agreed that the air conditioning is not working. Still he didn't offer a new room saying that you were fully booked. The whole night we couldn't sleep due to the hot temperature in the room (your fans are of no use either). In response they give a voicher at the bar for 2 complimentary drinks. Is this frally required when the actual problem is something else? The rooms were changed next day but the AC's in the rooms are not that effective (number 231). An international hotel of your nature giving such a bad experience is simply not expected after paying such huge amount to stay at your hotels. You guys really ruined my stay in Budapest and i seriously feel you guys are not worth recommending to anyone in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karan Kotharl, We already contacted you private according to your review. Sincerely Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Alec L. Business - 13/08/2018 AccorHotels certified review
« Pleasent and clean environment »

I found the hotel staff very pleasant and my room/bathroom was well equipped and very clean. It was very nice to receive the complimentary aperitif on arrival in the evening

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alec L., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Hristina Couples - 02/08/2018 AccorHotels certified review

Amazing staff - god clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hristina S., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Achraf Couples - 01/08/2018 AccorHotels certified review
« Very clean, Calm, excellent service »

Very clean, Calm, excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achraf A., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Noplaceman Solo - 31/07/2018 AccorHotels certified review
« Clean hotel, but that's all. »

The hotel is clean, which is fine. But that seems to be the whole list of positives. By check-in, there was a 10min. queue at both, priority and normal check-in. The reason is that the check-in was not at all trivial. E.g., the staff asked all guests for 5 000 HUF deposit without any reason. Formally it was a deposit for consumption in minibar, however, there was obviously no relevant control performed. Directly behind the hotel, at the railway-station, there are crowds of stinking homeless people. One group was squatting directly in the hall about 10 meters from cafe. Last (and probably the most) annoying moment came during the check-out. The receptionist required me to pay a fee of 641 HUF that he declared as some tax despite the fact that here the price was claimed to include all taxes and fees. Note that this is an explicit violation of European legislation! Then there were minor annoying moments, e.g., the room-maid unable to speak any language distinct from Hungarian (than knocked my door at 8:30 - the lift-boy that went randomly around had to become an interpreter). Generally, the Hungaria probably won't become famous for its hospitality in close future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin P., I am sorry for misunderstandings and, that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, please let me also inform you regarding the city tax. It is never included in the fee, and it is always mentioned in the confirmation letter from us. I can assure you this is not against the European legislation, every hotel and places, where you stay in Budapest, they need to charge it. I can tell you more about it, if you would like to. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

Anita Families - 31/07/2018 AccorHotels certified review
« Pleasant stay in beautifully renovated and comfortable room. »

I was impressed by the friendly and helpful team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita B., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Hegyesdi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

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