Hotel - Mercure Budapest Buda
Mercure Hotel Mercure Hotel

Mercure Budapest Buda

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3.5/5 1,835 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from different categories available. Standard room offers you a very comfortable stay, Privlege room benefite from a wide range of additional services.

  • 400 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,640 reviews

Our guest reviews for Mercure Budapest Buda

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,835 reviews
TripAdvisor review
Friends getaway - 20/06/2018
« Budapest gem »

The new upgraded rooms are superb, thank you for that lovely experience after a long day of travelling. The beds are on the firmer side but still comfy and well padded. The location was handy for the attractions on the Buda side, but not that handy for the other side, too far to walk and I found the metro a little too dear for scooting back and forth.

AccorHotels certified review
Sivk Couples - 19/06/2018
« close to centrum, but quiet »

Nice and soft sheet, quiet, Close to centrum

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siv E., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

TripAdvisor review
Business - 18/06/2018
« JUST EXCELLENT, AS USUAL! »

What else?! Whenever I have a business trip in this area I always have the pleasure to stay in this hotel where everytime I feel like at home. Good strategical position in a rather quiet area of the town, though being near to the heart of the City. Very helpful and friendly personnel and top-quality service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, We would like to take the opportunity to thank you for your review on our hotel. We are all pleased at Mercure Budapest Buda that you have enjoyed your stay with us. We are glad to receive your compliments and we also appreciate your help in making us aware of the improvements that we can make to the services we provide. We are very much looking forward to welcoming you back to our hotel. With best regards, Zsuzsanna Marosvölgyi, Assistant to General Manager

AccorHotels certified review
Mario Couples - 17/06/2018
« A hotel to be recommended in Budapest »

Comfortable room, adequate location, staff prepared and available, and a very attractive cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario B., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Zsuzsanna Marosvölgyi Assistant of General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Anna Business - 12/06/2018
« Greate location »

New room with nice view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Z., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Edna C. Business - 09/06/2018
« The telephone in my room was out of order for the entire stay even after a promise that it would be fixed within two days. The room was not properly cleaned. Bed was made half heartedly and sometimes some dirt of the bin was on the floor. »

The food in the kitchen needs rethinking. The chef and waiters were quite blaze in what was served. The waiter could not even tell what type of soup was served. It looked like oily water with vegetables floating. I do think for such a bulk booking better preparation could be made. Budapest is known for good cuisine...definitely not in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edna C., Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Anonymous Business - 05/06/2018

Nice Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Torben B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

TripAdvisor review
Couples - 04/06/2018
« Good hotel »

Nice hotel. Good breakfast, but low on accessories(when full no cups or forks were available). The parking spaces for clients were a bit expensive. The hotel placement in Budapest was very good. Will return here :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kennyanu, Thank you so much for choosing Mercure Budapest Buda during your stay in Hungary. We appreciate your nice comments. It is always a pleasure to know that our Guests are satisfied with our services. We really do hope to welcome you back soon! Best regards, Zsuzsanna Marosvölgyi, Assistant to General Manager

AccorHotels certified review
Jerome Business - 01/06/2018
« "Free" drinks were actually not free, and even very expensive »

Hotel OK. However unacceptable to have been charged 10€ for 2 small bottles of water, especially when initially told 4 drinks from the minibar were offered. Maybe an organised rip-off? If so I would say a very profitable one!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerome B., Thank you very much for your review. My colleague contacted you directly to investigate your case and to assist you. We sincerely hope that you will give us the opportunity to better serve you in the near future. Best regards, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Stephen Couples - 18/05/2018
« Good location tired room »

Hotel was well positioned and staff very helpful. The room was tired and disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen H., Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Paramita Business - 15/05/2018
« My brief stay in Mercure »

I spent three nights in Mercure Hotel. Overall, my stay was OK (room, the condition of room, toiletries, etc). However, I was disturbed by the problem in the wash basin. It was blocked and the water went down so slowly. It really disturbed my convenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. , We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I am really sorry about your experience with the blocked sink. Did you report it to our staff? They are ready and willing to help you anytime. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

TripAdvisor review
Business - 14/05/2018
« Business Trip »

I have stayed at the Mercure Buda about once a year for the past 10 years. The Staff is excellent and friendly (with very little turnover) and the rooms are efficient and clean. The location is outstanding for walking and close to the train. The food at the hotel is excellent and there are at least 5 good restaurants within easy walking nearby

Our hotel has responded to the review
Our hotel has responded to the review

Dear James T, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Buda. We are all delighted that the hotel met your expectations and that you had a great time with us in Budapest. We hope to welcome you back soon. Best regards, Zsuzsanna Marosvölgyi, Assistant to General Manager

AccorHotels certified review
Anonymous Business - 10/05/2018
« No fitness room, “upgraded” room with no A/C, good breakfast, computer system in reception always slow. »

First hotel I ever stayed in without a fitness room. Too many trainees in reception and computer system always was slow making the poor reception people work hard to get anything. First room had no A/C and at first the trainer said there was nothing they could do. Wrong answer. Location is good and breakfast too but without fitness facility I will not return. Business people on the road need it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Benjamin Gilad, I am Eva Csongradi, the Guest Experience Supervisor from the Hotel Mercure Budapest Buda. I read your about your experiences in the hotel. I would like to ask you to accept my sincere apolopgies for your inconveniences. I forwarded your comment about the fitness room to the hotel managers, in order to make sure that your comment and feedback is valued for us. Moreover, it can be a good influence for the future decision about the hotel construction. I can only hope this unfortunate situation have not impaired your overall impression of Mercure Budapest Buda, and we will be given the opportunity to welcome you back to our hotel in the near future, assuring you of our best attention at all time. In any case and question, I am at your disposal. Yours sincerely, Eva Csongradi Guest Experience Supervisor Mercure Budapest Buda

TripAdvisor review
Family - 09/05/2018
« Theft at the hotel »

The following issue took place during our stay at the hotel May 4 - May 6, 2018: from our room dissapeared hand-made Christmas decorations (5 items) which were bought in Austria 2 days prior to our arrival in Budapest, the total cost - 100 Euro. Wrapped in paper decorations were left on the writing table. We realized that the items are missing in the morning of the departure day, May 6 at 8 am. We immediately informed the reception about the theft. When we stepped downstairs at 9 am, receptionists told us that they are too busy to solve our issue but promised to give a call to the room service till noon. When we come back at noon, the supervisor informed us that they tried to solve the situation however the service lady knows nothing about our decorations. What's more, the supervisor offended us by saying that she doubt if we are telling the truth. And she accused us of not putting things into a safe (Should we put the whole luggage into a safe???) In the end, the supervisor said that she can't help us before Monday, May 7 when the upper management is back to the office. After these negotiations she suggested taking a bottle of wine or lunch at the restraunt though she knew that we are pressed for time (this proposal must have been done at the beginning!!!) So, we refused as we were in a hurry and as the result we passed our bus (700 HUF) and had to take a taxi (3000 HUF) not to be late for the plane. So, due to unprofessional behaviour of the reception service we had to pay more than 4 times more (3000 VS 700 HUF). On Monday (May 7) we were waitnig for the promised by the supervisor call however we got nothing. So, the conclusion is that nobody tried to solve the issue and theft seems to be a normal stage of circumstances in your hotel. We are shocked by both theft itself and the behavior of the hotel management at reception. All in all our material losses constitute 110 EUR and what's more we have an impaired mood after staying at your hotel. In this trip we also stayed in Ibis in Bratislava and Vienna and everything was great there. Please, try to resolve the situation and compensate us for the losses.

TripAdvisor review
Business - 07/05/2018
« Nice Hotel if you don't need air conditioning »

Stayed here for 5 days. The hotel is very close to metro station and within walking distance of Castle district. The a/c ducts were working making me believe the a/c was on. It took three days to find out that the a/c is not yet installed but the work is in progress. The room was hot and I needed to check with the front desk to open the windows fully. I did not know at the time of booking that a/c was not there. Otherwise, I would have booked another accor hotel with air conditioning. The best is the friendliness of the front desk people. They were fabulous and extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Guest, Many thanks for your positive opinion you have shared about our hotel. We really appreciate hearing from you and reading that you were satisfied with our staff. Unfortunately the air conditioning was not working because of a mistake during renovation work. We are really sorry for the inconvenience what is caused. We still hope to welcome you back soon. Best regards, Zsuzsanna Marosvölgyi, Assistant to General Manager

AccorHotels certified review
Anonymous Families - 02/05/2018
« Beautiful... »

Kind staff Good location Good room Good food at the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAMIR I., We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Anonymous Business - 01/05/2018
« Pleasant hotel »

I had a good stay. Kind and helpful personal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karsten Froberg Mller, We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

TripAdvisor review
Solo travel - 30/04/2018
« stay in Budapest »

as Always I had a great time at Mercure Buda, coning here since 2008, so that says it all I think so if all goes well, will surely come back to see the refurbishments that are being done to the hotel, promised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donck Erika, Many thanks for the nice words which you posted to TripAdvisor. We are very glad to read your positive remarks regarding your stay in our hotel; we will share them with our team. We hope your next visit will be as pleasant as the previous one. Best regards, Zsuzsanna Marosvölgyi, Assistant to General Manager

AccorHotels certified review
Anonymous Business - 28/04/2018
« A really nice and elegant evironment, though sometimes the attitude did not match »

I enjoyed staying in your hotel, I was satisfied with both of my room and your services. The only unpleasant occasion was with one of your older colleague who brought to our attention that we were heading to the wrong tables in a bit too rough fashion. It was a rather different attitude I experienced with the other employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ORSOLYA BONA, We very much appreciate your comments regarding your stay at the Mercure Budapest Buda. I am sorry to hear that you didn’t find the service at our hotel Mercure Budapest Buda up to your expectations. We pride ourselves on our staff training, so this is something I will be looking into personally. It is our pleasure that beside the small uncomfortable feature you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

AccorHotels certified review
Valentin Business - 27/04/2018
« Long waiting for finding my reservation . All other guests from my group had no problems »

You block an amount of money for 2 nights and now are still blocked even after 2 days from check out..it's not nice at all..i can't receive money now in my card because is block

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Serban Valentin, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We already unblocked the amount from your credit card, but for the bank it takes much more time, maximum 30 days to release it. Please contact your bank directly if you have any issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zsuzsanna Marosvölgyi Assistant to General Manager Mercure Budapest Buda 1013 Budapest Krisztina krt. 41-43. Tel: +36/1/488-8100, Fax: +36/1/488-8157 E-mail: h1…, www.mercure.com/1688

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