Mercure Budapest Buda

There room was smelly, so after there return All my clothes smelled like the room. The smelly was not something unpleasant or disturbing, but it was there, omnipresent, I Guess from the old carpet and furniture. The bathroom was veru old, but what was there worst, the toilet was dirty from someone's s*it. Happy to stat only one night. The only positive impression was from the personell. But when I have a chance to be sometimes in future in Budapest, I will definitely book another hotel.

Rooms were really worn out, food was average

Probably the dirtiest hotel I have stayed at! Bathroom didn't seem to get cleaned between guests, just very worn towels arranged on the towel rack. One thing is that the room was in its original state, ca. 1990 and hasn't been refurbished since, but there was a film of dust on furniture. Breakfast was decent. But lunches and dinners were boring and often late. 30 minutes to wait for appetizers is too late long! And one day around four pm, one of the housekeeping maids used her key card, entered the room to make a phone call!!! While I was in the room! No apologies, no explanation.

The staff were tremendous both booking in process were I had made a booking error they quickly rectified.

We had a very nice stay in your Mercure Budapest Buda hotel. Very friendly staff and a great welcoming service. We got a free room upgrade, which was very nice and thoughtful. The room was nice and offered a nice view. The room was clean, with nice and soft fluffy towels and bathrobes. We had a good night of sleep. The minibar is too expensive. The breakfast service was chaotic and unpleasant. I did not feel 14 euro per person was justified. Poor service and a lot of items were not replenished on time. The staff in the breakfast area don't maintain order and don't communicate with guests. We were very disappointed in this service. The online check in and express check out worked very well. Nevertheless I did not get any points credited to the loyalty program. I will be staying in the same hotel later this week. I hope to get the same warm welcome again, but I will skip breakfast as I don't feel it was worth the money.

We are for the second time in this hotel. Everything was very good. Fast check in and check out. The hotel is near to the centre. Room was clean and clear. Breakfast was excellent. A lot of decisions food. We will come again.

Hotel was better than most of the other Mecure hotels I have stayed in the past. Reception staff very welcoming and helpful, specially a gentleman with the first name of Tomas. I am very grateful to him for his help.

Very comfortable room, friendly helpful staff, tasty food

Really enjoyable week's stay on the 8th floor of the hotel. The hotel is well placed for public transport around Budapest and walking distance to the Old Castle district. The room was clean, tidy and spacious and the cleaning was done very well on a daily basis. The hotel staff were helpful in helping us access PC's and printer in the business areas on 8th floor and by reception. The hotel offers very good value for money for a weeks vacation stay.

good, only cleanness of room was partly not good: water heater, cup not really clean, spoon sticky, maybe already used

Perfect location for touring! Easy access to the castle and to the metro. Fair sized room and free outdoor parking made for a good value. Excellent service at check in and check out. Refrigerator in the room was a bonus we had not anticipated. However, the faded and discolored decor does need updating. We enjoyed our stay and would recommend to others.

problem with card key door and parking ramp as well. Not accaptable for such a hotel. room 220 BR

No issues, friendly staff, great food

The hotel is big, the reception area is well made, but the rooms need renovation or need better cleaning especially the carpets, we had a tick layer of dust on the desk, bathroom was not well cleaned especially the toilet, all this brought our attention as we were with a small kid. The vent in the bathroom didn't work, and cigarette smell was coming trough. the access to the free parking on the back is kind of weird, need to go around the hotel with all bags, homeless people sleeping in the side, kind of inconvenient experience, need direct access. We have stayed in two room suite the beds were ok and clean, as a size the room was good, the view from the last floor was great, we had stayed one night on the way home. Location is good, near the subway, so easy to reach city center.