Hotel Mercure Créolia Saint Denis La Réunion 4 stars

TripAdvisor rating 3.5/5 724 reviews
Hotel Mercure Créolia Saint Denis La Réunion
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Bus/coach parking area Nearby
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • ROLAND-GARROS GILLOT
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Mercure Créolia Saint Denis La Réunion

14, rue du Stade Montgaillard
97400
saint denis de la reunion
reunion

Tel: +262262942626

Fax: (+262)2/62942727

Contact email

Check-in from 14h00

Check out up to 11h00

  • ROLAND GARROS :   11 et 14 CES MONTGAILLARD

  • By plane

    ROLAND-GARROS GILLOT At 7km / 4.38 miles - Shuttle free

  • By helicopter

    ROLAND GARROS At 7km / 4.38 miles

GPS :-20.901222, 55.467955

Our accommodations

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer. For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

Superior Room with 1 double bed - balcony withocean view

  • Max. number of persons: x2
  • Area: From 30
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Privilege Room with 1 double bed - balcony with ocean view

  • Max. number of persons: x2
  • Area: From 2
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with twin beds - balcony with ocean view

  • Max. number of persons: x2
  • Area: From 40
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 20
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Privilege Room with 1 double bed and 1 single bed - balcony with sea view.

  • Max. number of persons: x4
  • Area: From 40
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with 1 double bed and twin beds - balcony with ocean view

  • Max. number of persons: x4
  • Area: From 60
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

KALOUPILE

Type of cuisine: French

Our restaurant, "Le kaloupilé", offers a blend of Creole and traditional French flavors in a recently renovated setting.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA VARANGUE

Photo non contractuelle / Strictly non binding

Bar situated in the lobby - come and taste our local cocktails and enjoy the terrace by the pool from 10am to 11pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more
Hotel Mercure Créolia Saint Denis La Réunion Meeting Room

Our guest reviews for
Hotel Mercure Créolia Saint Denis La Réunion

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,572 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

724 reviews

Excellent

Customer review rating 4.1/5

O. Couples - 28/03/2019 AccorHotels certified review

Ras

An excellent stay at La Réunion

Customer review rating 4.1/5

Alexandre B. Business - 24/03/2019 AccorHotels certified review

The stay at le Créolia was just amazing. Everybody was absolutely nice, from the driver of the complementary shuttle from the airport to the hotel, Lucinda at the Bar (always smiling and very nice), Laurence at the restaurant (trainee and an excellent waitress, very nice and smiling), plus the whole team at the restaurant (special thanks to the two ladies who hosted me during the diners at the restaurant during my stay, you know who you are :)) The swimming pool is just AMAZING (they should extend the use until 1O or 11 pm during hot days) and the view to the see is breathtaking. The room was absolutely nice, always clean and tidy, the housekeeper was really charming and helpful! I will recommend this hotel 100%. You won't regret your stay!

Extraordinary hotel and staff... Thanks to all !

Customer review rating 4.1/5

Jean-marie J. Business - 26/02/2019 AccorHotels certified review

I was there for 2 nights for a business trip. It was my 4th stay in Mercure Creolia, i always book this hotel when im going to Reunion Island. The team is very friendly and stable, i always see the same people at the reception, bar, restaurant, and it brings a very unique familiar sensation. I was given a great room with a sea view. Breakfast is excellent and the renovation of the restaurant room is great

Customer review rating 4.1/5

Anonymous Business - 25/02/2019 AccorHotels certified review

Overall very good

Customer review rating 4.1/5

Vanginneken Couples - 09/01/2019 AccorHotels certified review

Good hotel but could benefit from a modernisation

Dear Wouter V., Thank you for taking the time to post your comments relating to your recent stay with us. You are right about modernization. After our entrance hall, restaurant and bar we begin this year a complete refurbishment of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Satisfied

Customer review rating 4.1/5

Sandhya M. Couples - 21/12/2018 AccorHotels certified review

Very welcoming....

Dear SANDHYA M., We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comment about our welcoming with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

High price, but good quality

Customer review rating 4.1/5

Peter H. Couples - 12/12/2018 AccorHotels certified review

Thank you for a very pleasant stay! Positive: the staff spoke English very well, my Le Club Status was recognized, the room was clean and had a comfortable atmosphere, Housekeeping did a good job. Negative: No Information about charges for returning pool towels the following day, no Information about the amount of money blocked to my credit card during the stay.

Dear Mr.Hornicher, We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. And thank you so much for your beautiful comments about the professionalism of our team, our rooms and the housekeeping. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the negative feedback, we are so sorry for inconvenience. This will not happen again, our reception manager knows. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB

Short - Well

Customer review rating 4.1/5

Stéphane Business - 03/12/2018 AccorHotels certified review

It was for a night during the blockage to get our airplane the day after.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

welcomed and looked after

Customer review rating 4.1/5

Paul S. Business - 12/11/2018 AccorHotels certified review

great reception staff, cleaning staff and waiters. always keen to help ready with a smile. Your new staff are very very good.

Dear Mr.Toni H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia (Saint-Denis La Réunion). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

excellent personnel, clean hotel, good location

Customer review rating 4.1/5

Steve H. Business - 03/09/2018 AccorHotels certified review

I came in with my family who stayed 16 days, then I stayed 1 more month to work at air austral. Personnel was very welcoming, professional and helpful anytime needed. Good team

all was good

Customer review rating 4.1/5

Albert V. W. Couples - 01/08/2018 AccorHotels certified review

no issues at all

Dear client, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Executive assistant,

Pleasant and quiet; centrally located

Customer review rating 4.1/5

Sebastien Solo - 18/07/2018 AccorHotels certified review

Pleasant stay & centrally located. It’s ideal for those who want to be close to the CBD.

Dear client, We would like to thank you for sharing your comments with the internet. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's with pleasure that I read that you appreciate our central location which allows it's true, our clients to be downtown really quickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB Executive Assistant.

Enjoyed it a lot

Customer review rating 4.1/5

Sarah Solo - 02/07/2018 AccorHotels certified review

Great hotel, lovely pool area. Clean and modern rooms Really helpful staff

Dear Sarah, A big thank you for this comment that touches us a lot. It is with pleasure that we have share your compliments with all of our team! Hoping to welcome you again very soon. Best regards, Justine DB Executive assistant.

Good

Customer review rating 4.1/5

Olivier Business - 18/06/2018 AccorHotels certified review

It was nice.

Dear Mr Olivier, We very much appreciate your comments regarding your stay at the Hotel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Business - 14/06/2018 AccorHotels certified review

The bathroom sink was continuously blocked during may stay. The whole shower fell off the wall and had to be replaced. It was a very bad experience.

Dear client, In a first time, I would like to thank you for the time you take to share with us your experience. We are deeply sorry that the service did not meet up your expectations, and we ask you to accept our sincere apologies. The Mercure Créolia is eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Be sure that we put the required efforts to improve the quality of our service regarding the services mentioned. Regarding the bathroom again we are really sorry, when this kind of problems occurs you should not hesitate to report it to us, like this we can fix it as soon as possible. I am sorry to hear that you have not been able to fully enjoy the comfort of our rooms. However, we plan to carry out renovations very soon to satisfy you at best. Once again, we thank you for your comments and hope to regain your confidence during your next stay. Best regards, Justine DB Assistante de Direction

short agreeable stay over 3 days

Customer review rating 4.1/5

Joseph L. Couples - 04/06/2018 AccorHotels certified review

Pleasant stay, hotel needs some refurbishment but still clean. Staff was very efficient and courteous.

Dear guest, In a first time, we would like to thank you to share your comments with the internet, A big thanks for your compliments to the staff and your overall stay with us. Like you notice it our hotel need some refurbishment, this is why I am happy to tell you that we have already started the renovation work. And that you will be soon able to enjoy new rooms! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB Executive Assistant,

room no view .. nos 301 .. not recomended

Customer review rating 4.1/5

Anonymous Business - 14/05/2018 AccorHotels certified review

very confusing .. car reserved with booking and no car on arrival . however I could easily find a car elsewhere ??

Excellent but too many mosquitoes during the night.

Customer review rating 4.1/5

Chantal P. Business - 21/04/2018 AccorHotels certified review

Excellent.we will come back

Good staff, hotel is old and needs reconstruction

Customer review rating 4.1/5

Petr Couples - 04/04/2018 AccorHotels certified review

It was a pleasant stay, Pool is very nice, restaurant and bar aswell. Breakfast buffet is perfect. But the rooms are old and needs new furniture, carpet and walls. We stayed at 4th floor and there was reconstruction of roof and a scaffold outside our balcony. One day at the end of stay after a heavy rain, there was water in our room (on the wall and on the floor). We were offered to change room if the rain starts again.

Fair

Customer review rating 4.1/5

Anonymous Solo - 10/01/2018 AccorHotels certified review

Pool needs to be clean :)

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