Hotel - Hotel Mercure Créolia Saint Denis La Réunion
Mercure Hotel Mercure Hotel

Hotel Mercure Créolia Saint Denis La Réunion

3.5/5 693 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • ROLAND-GARROS GILLOT
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Golf  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Wind surfing facilities (Nearby)
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07H-12H / 12H-14H / 19:30H-22H
    • Opening hours : Week-end 07:00-23:30

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer.For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

  • 107 rooms
  • 2 rooms for people with reduced mobility
  • 12 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,384 reviews

Our guest reviews for Hotel Mercure Créolia Saint Denis La Réunion

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 693 reviews
Stéphane Business - 03/12/2018 AccorHotels certified review
« Short - Well »

It was for a night during the blockage to get our airplane the day after.

Paul S. Business - 12/11/2018 AccorHotels certified review
« welcomed and looked after »

great reception staff, cleaning staff and waiters. always keen to help ready with a smile. Your new staff are very very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Toni H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia (Saint-Denis La Réunion). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Steve H. Business - 03/09/2018 AccorHotels certified review
« excellent personnel, clean hotel, good location »

I came in with my family who stayed 16 days, then I stayed 1 more month to work at air austral. Personnel was very welcoming, professional and helpful anytime needed. Good team

Albert V. W. Couples - 01/08/2018 AccorHotels certified review
« all was good »

no issues at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Executive assistant,

Sebastien Solo - 18/07/2018 AccorHotels certified review
« Pleasant and quiet; centrally located »

Pleasant stay & centrally located. It’s ideal for those who want to be close to the CBD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We would like to thank you for sharing your comments with the internet. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's with pleasure that I read that you appreciate our central location which allows it's true, our clients to be downtown really quickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB Executive Assistant.

Sarah Solo - 02/07/2018 AccorHotels certified review
« Enjoyed it a lot »

Great hotel, lovely pool area. Clean and modern rooms Really helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, A big thank you for this comment that touches us a lot. It is with pleasure that we have share your compliments with all of our team! Hoping to welcome you again very soon. Best regards, Justine DB Executive assistant.

Olivier Business - 18/06/2018 AccorHotels certified review
« Good »

It was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Olivier, We very much appreciate your comments regarding your stay at the Hotel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 14/06/2018 AccorHotels certified review

The bathroom sink was continuously blocked during may stay. The whole shower fell off the wall and had to be replaced. It was a very bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, In a first time, I would like to thank you for the time you take to share with us your experience. We are deeply sorry that the service did not meet up your expectations, and we ask you to accept our sincere apologies. The Mercure Créolia is eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Be sure that we put the required efforts to improve the quality of our service regarding the services mentioned. Regarding the bathroom again we are really sorry, when this kind of problems occurs you should not hesitate to report it to us, like this we can fix it as soon as possible. I am sorry to hear that you have not been able to fully enjoy the comfort of our rooms. However, we plan to carry out renovations very soon to satisfy you at best. Once again, we thank you for your comments and hope to regain your confidence during your next stay. Best regards, Justine DB Assistante de Direction

Joseph L. Couples - 04/06/2018 AccorHotels certified review
« short agreeable stay over 3 days »

Pleasant stay, hotel needs some refurbishment but still clean. Staff was very efficient and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, In a first time, we would like to thank you to share your comments with the internet, A big thanks for your compliments to the staff and your overall stay with us. Like you notice it our hotel need some refurbishment, this is why I am happy to tell you that we have already started the renovation work. And that you will be soon able to enjoy new rooms! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB Executive Assistant,

Anonymous Business - 14/05/2018 AccorHotels certified review
« room no view .. nos 301 .. not recomended »

very confusing .. car reserved with booking and no car on arrival . however I could easily find a car elsewhere ??

Chantal P. Business - 21/04/2018 AccorHotels certified review
« Excellent but too many mosquitoes during the night. »

Excellent.we will come back

Petr Couples - 04/04/2018 AccorHotels certified review
« Good staff, hotel is old and needs reconstruction »

It was a pleasant stay, Pool is very nice, restaurant and bar aswell. Breakfast buffet is perfect. But the rooms are old and needs new furniture, carpet and walls. We stayed at 4th floor and there was reconstruction of roof and a scaffold outside our balcony. One day at the end of stay after a heavy rain, there was water in our room (on the wall and on the floor). We were offered to change room if the rain starts again.

Anonymous Solo - 10/01/2018 AccorHotels certified review
« Fair »

Pool needs to be clean :)

Yvan Business - 04/01/2018 AccorHotels certified review
« Good place to stay »

Welcoming staff, good service, nice food, beautiful view.

MarkS127 Couples - 26/12/2017 TripAdvisor review
« Enjoyable stay, except for the restaurant »

Our room was nice and the view was great. Location is wonderful. When we dined at the hotel restaurant, however, there was a band playing in the adjacent banquet area (both outdoors) and it was extremely loud and the play was very amateurish. The food was very tasty and well presented, but the music ruined our dinner. Also, we ordered two glasses of wine, but 10 minutes passed and they didn't come, so we reminded the waiter. Another 10 minutes passed, they still didn't come (we almost finished eating), so we reminded the waiter again, and they finally came. As we were afraid of, he put three pairs (six glasses) on our bill! He took out one pair, but refused to take the second pair, off the bill, for some unknown reason (he didn't say anything, just refused). Finally, the manager came and corrected the bill. Not a very fun experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you so much for your great comments, especially on our rooms and location. We also appreciate your constructive feedback regarding the restaurant ! And we are sorry about what happened with your order. Please accept our apology for the inconvenience and be sur that will not happen again. Thank you also for your highlight about the music; We are definitely looking into this for improvement. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Anaïs D. Quality Manager

Anonymous Families - 30/10/2017 AccorHotels certified review
« Good hotel and location but need to be refreshed »

Room good Breakfast very good Pool cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENT L., We very much appreciate your comments regarding your stay at the Hotel Mercure Créolia Saint Denis La Réunion. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs D. Quality manager

Francois A. Couples - 11/10/2017 AccorHotels certified review
« The hotel needs a refresh and the personnel need to be trained »

The hotel is nice but: * so many things needs to be fixed as the power plugs or switchs in the room, several issues in the bathrooms * barman does not know a thing about the proper dosage for a cocktail or even a planteur * some personnel need to be more kind to the customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Créolia Saint Denis La Réunion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anaïs D - In charge of Quality service

Gauthier R. Couples - 25/09/2017 AccorHotels certified review
« quite and view »

People were very helpfull and nice with us, but the quality of room was the only request to have

Our hotel has responded to the review
Our hotel has responded to the review

Dear GAUTHIER r., We very much appreciate your comments regarding your stay at the Hotel Mercure Créolia Saint Denis La Réunion. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Pascal TURONNET General Manager

Frédéric Families - 21/08/2017 AccorHotels certified review
« A classical Mercure hotel with all what it means: neither bad nor good surprises »

A classical Mercure hotel with all what it means: neither bad nor good surprises. The hotel a large swimming pool. View from the rooms on the city and the ocean is nice. The hotel is convenient to reach Saint-Denis airport. Overall, welcoming staff. Easy parking. Service at the restaurant was courteous, but (too) slow. Some room renovation, especially for the bathrooms should be planned.

Vivegah T. Business - 01/08/2017 AccorHotels certified review
« I am always happy and feel very comfortable when I come at Mercure Créolia. »

I have noticed that you not only provide the expected service, you go beyond the expectation with the objective to satisfy your client. The room is clean and very spacious with all the necessary amenities. The food is good and I really appreciate the varieties of your breakfast. The welcome drink allows the client to know the bar service better and it also allows the client to counteract with others easily. The service is good with smiling staff ready to serve the client. I really recommend this hotel for all group ages. Everyone will feel happy and comfortable.

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