Hotel Mercure Créolia Saint Denis La Réunion 4 stars

TripAdvisor rating 3.5/5 744 reviews
Hotel Mercure Créolia Saint Denis La Réunion
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • ROLAND-GARROS GILLOT
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Mercure Créolia Saint Denis La Réunion

14, rue du Stade Montgaillard
97400
saint denis de la reunion
reunion

Tel: +262262942626

Fax: (+262)2/62942727

Contact email

Check-in from 14h00

Check out up to 11h00

  • ROLAND GARROS :   11 et 14 CES MONTGAILLARD

  • By plane

    ROLAND-GARROS GILLOT At 7km / 4.38 miles - Shuttle free

  • By helicopter

    ROLAND GARROS At 7km / 4.38 miles

GPS :-20.901222, 55.467955

Our accommodations

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer. For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

Superior Room with 1 double bed - balcony withocean view

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Privilege Room with 1 double bed - balcony with ocean view

  • Max. number of persons: ‌2
  • Area: From 2
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with twin beds - balcony with ocean view

  • Max. number of persons: ‌2
  • Area: From 40
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Privilege Room with 1 double bed and 1 single bed - balcony with sea view.

  • Max. number of persons: ‌4
  • Area: From 40
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with 1 double bed and twin beds - balcony with ocean view

  • Max. number of persons: ‌4
  • Area: From 60
  • Views: Sea side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

KALOUPILE

Type of cuisine: French

Our restaurant, "Le kaloupilé", offers a blend of Creole and traditional French flavors in a recently renovated setting.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA VARANGUE

Photo non contractuelle / Strictly non binding

Bar situated in the lobby - come and taste our local cocktails and enjoy the terrace by the pool from 10am to 11pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel Mercure Créolia Saint Denis La Réunion

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,711 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

744 reviews

Not worth the price - rooms old and smelly

Customer review rating 4.1/5

Anne Families - 28/06/2019 AccorHotels certified review

We arrived around 11pm. The person at the desk was not very welcoming. We got a voucher for a free welcome drink, but the bar was closed (on a Friday night). We booked 2 rooms. One room was in a "basement" area. The other was on the first floor overlooking a parking. We selected Standard Rooms at a cost €149 per room. The rooms were smelly (humid, old smell). Not impressed at all. Not worth the money ! We left early the next morning after breakfast. Breakfast was good. 25 years ago we had our honeymoon at this hotel.... sadly it is not what it used to be.

Hospitality with welcome drink and nice pool view.

Customer review rating 4.1/5

T. S. Families - 12/06/2019 AccorHotels certified review

I felt the quite kind hospitality of your receptionist (a man).

Lovely location and beautiful views

Customer review rating 4.1/5

Sue Business - 20/05/2019 AccorHotels certified review

Rooms are a little dated, but comfortable. The reception lady was very helpful in arranging taxis.

Disappointing Arrival

Customer review rating 4.1/5

Tim Couples - 01/05/2019 AccorHotels certified review

Our stay at the hotel was frustrating from the start. As an Accor Partner, we had requested an early checkin as we were arriving from Mauritius around 11.30am. We arrived at the hotel around 12.30pm but did not get into our room until 6.30pm. A waste of an afternoon. In addition we were advised on checkin of the normal credit card pre-authorisation which I signed for but another much larger pre-authorisation was taken several hours later without our authority. Disappointing.

Dear Mr. L., Thank you for taking the time to post your detailed comments relating to your recent stay with us. We are always disappointed to hear when somebody has a negative experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. About the waiting for your room, the reception has given you a temporary room until the one originally planned is vacant. Concerning the second pre-authorization, our reception team canceled it as soon as possible. For a next booking, do not hesitate to contact us at the following email: j.… Sincerely, Justine DB, Executive Assistant.

One of the better hotels of the island.

Customer review rating 4.1/5

Duncan J. Families - 22/04/2019 AccorHotels certified review

Your staff are all excellent and extremely friendly. Bravo on Mercure and Accorhotel for employing a deaf person in the restaurant, he did a brilliant job! Great swimming pool and fitness center. Bathrooms are in need of an update!

Dear J., Thank you so much for your beautiful comments about your stay at Mercure Créolia. We are pleased to know that you mostly enjoyed the professionalism and the sympathy of our staff, our swimming pool and fitness center. About our bathrooms, you are absolutely right and we will start in the middle of this year a total renovation of our rooms. We hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB.

perfect stay at Mercure Creolia

Customer review rating 4.1/5

Anonymous Business - 20/04/2019 AccorHotels certified review

Very good as usual, staff is very kind and I feel at home

Dear P., Thank you so much for your great comments about your stay at Mercure Créolia. We are pleased to know that you mostly enjoyed the kindness of our staff. Thank you again and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB.

Excellent

Customer review rating 4.1/5

O. Couples - 28/03/2019 AccorHotels certified review

Ras

Cher Monsieur O., Nous vous remercions pour votre commentaire et vos réponses à notre questionnaire suite à votre séjour au Mercure Créolia. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Justine DB, Assistante de Direction.

An excellent stay at La Réunion

Customer review rating 4.1/5

Alexandre B. Business - 24/03/2019 AccorHotels certified review

The stay at le Créolia was just amazing. Everybody was absolutely nice, from the driver of the complementary shuttle from the airport to the hotel, Lucinda at the Bar (always smiling and very nice), Laurence at the restaurant (trainee and an excellent waitress, very nice and smiling), plus the whole team at the restaurant (special thanks to the two ladies who hosted me during the diners at the restaurant during my stay, you know who you are :)) The swimming pool is just AMAZING (they should extend the use until 1O or 11 pm during hot days) and the view to the see is breathtaking. The room was absolutely nice, always clean and tidy, the housekeeper was really charming and helpful! I will recommend this hotel 100%. You won't regret your stay!

Dear Alexandre B., Thank you for taking the time to post your comments relating to your recent stay with us. Thank you so much for your beautiful comments about our team , the excellent views of the swimming pool and the sea, and our rooms. And thank you for your recommendation. your compliments will be shared with pleasure with the entire team. We also thank you for choosing our establishment and are delighted that our services have lived up to your expectations. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB

Extraordinary hotel and staff... Thanks to all !

Customer review rating 4.1/5

Jean-marie J. Business - 26/02/2019 AccorHotels certified review

I was there for 2 nights for a business trip. It was my 4th stay in Mercure Creolia, i always book this hotel when im going to Reunion Island. The team is very friendly and stable, i always see the same people at the reception, bar, restaurant, and it brings a very unique familiar sensation. I was given a great room with a sea view. Breakfast is excellent and the renovation of the restaurant room is great

Dear J., Thank you for taking the time to post your comments relating to your recent stay with us. And thank you so much for your beautiful comments about our team, our new restaurant design, our excellent breakfast and our rooms with a sea view. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB
Customer review rating 4.1/5

Anonymous Business - 25/02/2019 AccorHotels certified review

Overall very good

Customer review rating 4.1/5

Vanginneken Couples - 09/01/2019 AccorHotels certified review

Good hotel but could benefit from a modernisation

Dear Wouter V., Thank you for taking the time to post your comments relating to your recent stay with us. You are right about modernization. After our entrance hall, restaurant and bar we begin this year a complete refurbishment of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Satisfied

Customer review rating 4.1/5

Sandhya M. Couples - 21/12/2018 AccorHotels certified review

Very welcoming....

Dear SANDHYA M., We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comment about our welcoming with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

High price, but good quality

Customer review rating 4.1/5

Peter H. Couples - 12/12/2018 AccorHotels certified review

Thank you for a very pleasant stay! Positive: the staff spoke English very well, my Le Club Status was recognized, the room was clean and had a comfortable atmosphere, Housekeeping did a good job. Negative: No Information about charges for returning pool towels the following day, no Information about the amount of money blocked to my credit card during the stay.

Dear Mr.Hornicher, We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. And thank you so much for your beautiful comments about the professionalism of our team, our rooms and the housekeeping. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the negative feedback, we are so sorry for inconvenience. This will not happen again, our reception manager knows. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB

Short - Well

Customer review rating 4.1/5

Stéphane Business - 03/12/2018 AccorHotels certified review

It was for a night during the blockage to get our airplane the day after.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

welcomed and looked after

Customer review rating 4.1/5

Paul S. Business - 12/11/2018 AccorHotels certified review

great reception staff, cleaning staff and waiters. always keen to help ready with a smile. Your new staff are very very good.

Dear Mr.Toni H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia (Saint-Denis La Réunion). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

excellent personnel, clean hotel, good location

Customer review rating 4.1/5

Steve H. Business - 03/09/2018 AccorHotels certified review

I came in with my family who stayed 16 days, then I stayed 1 more month to work at air austral. Personnel was very welcoming, professional and helpful anytime needed. Good team

all was good

Customer review rating 4.1/5

Albert V. W. Couples - 01/08/2018 AccorHotels certified review

no issues at all

Dear client, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Executive assistant,

Pleasant and quiet; centrally located

Customer review rating 4.1/5

Sebastien Solo - 18/07/2018 AccorHotels certified review

Pleasant stay & centrally located. It’s ideal for those who want to be close to the CBD.

Dear client, We would like to thank you for sharing your comments with the internet. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's with pleasure that I read that you appreciate our central location which allows it's true, our clients to be downtown really quickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB Executive Assistant.

Enjoyed it a lot

Customer review rating 4.1/5

Sarah Solo - 02/07/2018 AccorHotels certified review

Great hotel, lovely pool area. Clean and modern rooms Really helpful staff

Dear Sarah, A big thank you for this comment that touches us a lot. It is with pleasure that we have share your compliments with all of our team! Hoping to welcome you again very soon. Best regards, Justine DB Executive assistant.

Good

Customer review rating 4.1/5

Olivier Business - 18/06/2018 AccorHotels certified review

It was nice.

Dear Mr Olivier, We very much appreciate your comments regarding your stay at the Hotel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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