Hotel - Hotel Mercure Créolia Saint Denis La Réunion
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Mercure Hotel

Hotel Mercure Créolia Saint Denis La Réunion

14, rue du Stade Montgaillard 
97400  SAINT DENIS
REUNION

Based on 802 reviews
AccorHotels Rating Based on 802 reviews
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Check-in from 14h00
Check out up to 11h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Air Conditioning
  • Airport shuttle
    • GILLOT
    • ROLAND GAROS
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Golf  (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Wind surfing facilities (Nearby)
  • Bowling  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07H-12H / 12H-14H / 19:30H-22H
    • Opening hours : Week-end 07:00-23:30

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer.For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

  • 107 rooms
  • 2 rooms for people with reduced mobility
  • 12 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 802 reviews

Our guest reviews for Hotel Mercure Créolia Saint Denis La Réunion

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Vivegah T. Business - 01/08/2017
« I am always happy and feel very comfortable when I come at Mercure Créolia. »

I have noticed that you not only provide the expected service, you go beyond the expectation with the objective to satisfy your client. The room is clean and very spacious with all the necessary amenities. The food is good and I really appreciate the varieties of your breakfast. The welcome drink allows the client to know the bar service better and it also allows the client to counteract with others easily. The service is good with smiling staff ready to serve the client. I really recommend this hotel for all group ages. Everyone will feel happy and comfortable.

AccorHotels certified review
Moi Business - 06/07/2017

R.A.S.

AccorHotels certified review
Anonymous Families - 27/06/2017
« Great service »

Prompt and courteous service from the staff. Great location.

AccorHotels certified review
Luigi Business - 22/06/2017

I am a regular business customer of Le Creolia and I am usually very satisfied. The level of service is overall good as well as the food served in the restaurant, both breakfast and dinner. I also like very much the opportunity to use a very good swimming pool. Beds are very comfortable and the rooms usually sound proof. On the improvement areas: I would like to see the food menu in the evening changing from times to times and bathrooms are of a low quality compared to the rest of the room.

AccorHotels certified review
Sella Business - 17/06/2017
« Nice views, but smelling cold tobacco everywhere »

The room had a very unpleasant smell of cold tobacco. On the terrace , I had also the feeling to smell tobacco everywhere. Employee were very kind.

AccorHotels certified review
Anonymous Business - 07/05/2017

Stay was generally fine but housekeeping was below expectations

AccorHotels certified review
Anonymous Couples - 07/05/2017

No service at room Leck of facilities in room as 4 star hotel No choice of vegetable food at restaurant Redemption staff good but they have limited access to services Room light not working 2 only rest not working We come for Rotary conference Big no for next time in this hotel

AccorHotels certified review
Anonymous Couples - 02/05/2017

Was good overall. Very convenient as we were near the conference centre of Moca. It was for the Rotary District Conference

AccorHotels certified review
Anonymous Couples - 28/04/2017

Restaurant very good. Shuttle service to town and airport very good. Prestige room good but being on the first floor at the side, no sea view when sat down on balcony hence did not use balcony. Staff overworked so sometimes difficult to be served at bar. All staff very friendly.

AccorHotels certified review
Anonymous Solo - 16/03/2017

Good evening to everyone! Nice view from our room just need some improvements service is very bad,Especially to the young woman at the reception.Thank you to the restaurant service because all the staff because they are very nice, But at the bar also it is a man who does not know how to do his job even a cocktail he can not do it . Sorry but you asked me about my staying at The your hotel I was not satisfied! And Please do not forget also to put a toothbrush.... Thank you and see you soon again.

AccorHotels certified review
Anonymous Families - 03/01/2017

The staff is excellent, the hotel rooms need upgrading, the breakfast was short of food and we had to request continuously for more foods that ran out, the wifi connection was very poor and kept cutting out. The pool is lovely and the location close to the airport is ideal, the bath plug had to be anchored with a piece of plastic it was difficult filling the bath, the balcony had a burned fat or sewage smell. Luckily we had 2 balconies.

AccorHotels certified review
Anonymous Couples - 03/01/2017

Belle situation . Confort. Piscine, vue

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Anonymous Business - 15/12/2016

My stay was satisfactory but some improvements should be made in bathroom but it was fine in general

AccorHotels certified review
Anonymous Business - 24/10/2016

SHORT & SWEET

AccorHotels certified review
Anonymous Solo - 21/10/2016

Hotel rooms are quite oldish and need refurbishment. The quality / price ratio is poor as except for the view, the hotel is far from the city center.Upholstery smells cigarette.

AccorHotels certified review
Anonymous Families - 19/08/2016

The hotel is in a pleasant area, has a good restaurant and bar, the staff were all without exception really friendly and competent, the breakfast buffet had a wide variety and good quality, the other meals on offer were good value and well presented. The pool area was very nice although it was unfortunately windy during our stay. The room was well furnished and had enough space for our needs and everything in the room worked as it should. My wife who is French speaking enjoyed all the French channels on the perfectly adjusted TV but I would have liked a couple more English channels. There was only one, BBC World which can get a bit boring. There is a regular bus service 150 metres from the hotel front door which takes one into the centre of St. Denis from where all other local town bus services can be found. The hotel shuttle twice a day is reliable and my French speaking wife commented on the pleasantness of the French speaking driver we had. He was obliging and helpful. Taxi from the hotel is not too expensive but be careful of traffic jams in peak hours.Hotel reception desk best for getting taxis. The rates seem less, and the taxis arrive quick. Even before I became an Accor member I stayed at many Accor hotels around the world and am happy to report never a bad experience.

AccorHotels certified review
Anonymous Couples - 14/08/2016

Hotel is nice. Beautiful view of city and ocean. Clean and comfortable room. Location was difficult to find. Dinner good, though small portions for price. Some difficulty with bill clarity when leaving, but it was resolved amicably. Nice staff.

AccorHotels certified review
Anonymous Couples - 18/07/2016

Nice stay. Hotel a bit far from the center. Good services but quite old room (sink, shower,...). Swimming pool too cold to be used.

AccorHotels certified review
Anonymous Couples - 27/06/2016

It was enjoyable save for the "navette" to town which was not frequent enough. The menu at the restaurant could have catered for more local dishes; however the buffet breakfast was excellent. The room did not have a bar menu which made it somewhat difficult to decide what to order and enjoy a drink in the comfort of what was a room with superb view. We shall be back.

AccorHotels certified review
Anonymous Business - 22/06/2016

I am a frequent and long date customer.What I have observed since my last three visits is that I got the same room (Romm 540) which I found to be not at the rated standard.The toilet evacuation pipes of the room at the next floor(level) goes through this room, just on top of the bed.Which is very disturbibg and annoying when the person upstairs is going to the toilets, as you can hear the water being evacuated. This is very poor as quality.

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