Hotel - Mercure Hotel Hamburg am Volkspark
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Mercure Hotel

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2 
22761  HAMBURG
GERMANY

582 reviews
TripAdvisor Rating Based on 582 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Indoor heated pool  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Golf practice facilities  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For a comfortable stay at the fully air-conditioned 4-star Mercure Hotel Hamburg am Volkspark, we offer 128 Standard Rooms. We also have 12 spacious Privilege Suites available to satisfy greater requirements, which we especially recommend forfamily stays. One child aged up to 16 years may stay overnight free of charge (including breakfast) in his parents' room. Pets are welcome upon request at a charge of EUR 15/night, depending on availability. All rooms have free WIFI.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 76 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Drink vending machine
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 216 reviews

Our guest reviews for Mercure Hotel Hamburg am Volkspark

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 582 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Business - 12/06/2017

Very nice and modern hotel, close to where I had business meetings. I really liked the spacious room, nice bathroom but most of all the allergy free bed linens.

TripAdvisor certified review
hannesgroege Family - 23/04/2017
« Hotel ok, but not useful for business guests dur to limited wifi access »

Hotel with free parking. Rooms and service are good. Inhouse pool is under construction and wifi network access (also for premium package 6 Euro/day) with no or very poor / limited connectivity. And if you are traveling with three teenagers (like we did) these are very important criterias.

AccorHotels certified review
Anonymous Business - 19/03/2017

Restaurant food and service very good, better than expected. Housekeeping not so good, shampoos and coffee not replaced everyday. Fridge in the rooms would be better or at least an ice bucket with ice machines on each floor should be available. Otherwise, good experience.

TripAdvisor certified review
Couples - 16/02/2017
« one of the best mercures »

We have stayed at this Mercure at least 3 times. The location is a bit from the center, instead there is a free garage. The rooms are large (at least compared to Ibis) and the desk staff are very friendly. The hotel is an excellent place for a overnight stay on the way further north.

TripAdvisor certified review
Couples - 08/01/2017
« Mercure Hotel Hamburg am Volkspark - good location! »

Hotel room was spacious and clean for two. Wifi reception was poor in the room. We managed to get good reception in the bathroom with our laptops :-) The door knob to the bathroom was huge, around and slippery. Very difficult to open the door. Else everything is fine.

AccorHotels certified review
Anonymous Families - 13/11/2016

Check in was fast, breakfast was great, but the room had a had a serious problem. A bathroom door that did not fit the frame... the door handle/lock was at least 20 cm above the frame lock holes. There was also a corresponding 20 cm gap at the bottom of the door. Door could not even be closed to within the frame, never mind being able to lock it. Worst construction mistake I have seen in my life in a hotel! Smaller concern was only bottle opener in the room also broken (but vending machine sold drinks that required opener).

AccorHotels certified review
Anonymous Families - 07/11/2016

Friendly staff Very good breakfast It is not okay, that the free wifi isn't working in the rooms The sauna was a little cold

AccorHotels certified review
Anonymous Business - 15/10/2016

Everything was so easy, so perfect, so friendly, so comfortable. I had the best meal of my life, local food I think. Unbelievable. I'm wondering if it was all a dream.

TripAdvisor certified review
Couples - 28/09/2016
« Mercure - we expected just that little bit more! »

Sometimes the expectation exceeds reality. The combination of some great stays at other Accor Hotels, including the Mercure brand, made us expect more. Especially having enjoyed some wonderful German hospitality over the last few years. We have spoken to the appropriate person regarding the more important short coming, but all in all we are left with the impression the hotel is average.

AccorHotels certified review
Anonymous Business - 21/08/2016

I have been visiting this hotel regularly since 1999 and my experience gets better every time. Clean rooms, cooperative receptionists, friendly atmosphere. Especially this time cuisine (Hr.Tavares) and service (Hr.Titer, Fr.Dzaferi) was outstanding.

AccorHotels certified review
Anonymous Families - 04/08/2016

Staff ( Mr Steven) was extremely welcoming and friendly. He was ready to help with anything we need at any time. Hotel is very clean. However rooms are relatively small and probably expensive. We had problem due to booking: we booked a suite which was suppose to be big and enough for us, if we get extra bed for my older son. But on arrival, our booking was denied because (according to hotel rules) we have a 4 year old child who needs a bed also. Therefore, we were given 2 separate rooms.

TripAdvisor certified review
khkrueger Solo travel - 10/06/2016
« For a good night's rest »

Very cooperative staff. I had a well-equipped and quiet comfort room. The bed was firm and very comfortable. One minor drawback for a **** premium room: No refrigerator or minibar (that could be used as such). Take bus 1 from S-Bahn Othmarschen - at rush hour, walking for 30 minutes is sometimes faster.

AccorHotels certified review
Anonymous Business - 29/04/2016

I was staying at the Mercure Hotel for only 1 night. The room was standard and had all the mentioned facilities. It was a pleasant stay.

AccorHotels certified review
Anonymous Business - 22/04/2016

Rooms need re decorating. Poor internet connection. Cracked sink in room. Shower did not work properly Single duvet on double bed Bathroom smelled bad Curtains in bedroom did north cover window, early morning sun streamed in.

AccorHotels certified review
Anonymous Business - 07/04/2016

extremely pleasant, I truly appreciated that I was assigned the same room as my previous stay.

AccorHotels certified review
Anonymous Families - 03/01/2016

Almost everything was fine as usual. Only complaints: - we stayed for two days but our towels and almost full shampoo and shower gel bottles were replaced after the first night despite the fact that we closed the bottles and put them back on the shelf and we did not throw the towels on the floor. - there is no way to turn off the air conditioning (to eliminate the noise).

AccorHotels certified review
Anonymous Business - 29/09/2015

The hotel is fairly average - about what you would expect at this kind of price. The thing that left me dissatisfied - shocked, to be honest - was the response of the staff to the fire alarm on the second morning I was there. There was no coordinated evacuation, so there were still people looking out of their windows from high floors as the fire trucks turned up. No-one was giving any information to say that it was safe. There were loads of people in the lobby, not being asked to leave. The staff did nothing whatsoever. Luckily it did turn out to be a false alarm, but frankly, if it had been a real fire, people would have died. I was horrified and would not feel safe returning to this hotel, and the other people I was staying with felt the same way. Appalling, and I hope not representative of Mercure's attitude to safety more generally.

AccorHotels certified review
Anonymous Business - 31/08/2015

It was a really Wonderful stay in your hotel , Breakfast is really really wonderful . I could able to tryout all the different varieties. People in the hotel was really friendly and helpful in all the time .keep the good work :) I used the bicycle provided by the hotel , I have taken up for 4 hours (8 Euro for 4 hours +3 Euro ) which i could felt little expensive. People like us are coming from the different country just want to explore the nearby places , it is very difficult to cover by walk even if i have taken a daily pass which is around 9.5 Euro i could have used for all the day. This is my feeling about the price . But Overall It was a good stay ......

AccorHotels certified review
Anonymous Business - 22/08/2015

I reserved this hotel because it advertised air-conditioned rooms. I had my temperature set down to 10c and the room never got below 28 c. It was very uncomfortable. I notified the hotel staff and they checked to make sure it was set properly. It was. They checked another room and no luck. They said sorry. So after two nights of no sleep and feeling ill and wasting my money I went to another hotel.

TripAdvisor certified review
Kimichan168 Family - 19/08/2015
« Not Satisfied »

We chosed this hotel because it's 4 stars hotel and we stayed for 2 nights. The room was very little and there's no refrigerator. It's ok. After we checked the tiny little bathroom, we found mold everywhere at the wall. The air conditioner was also too loud even we turned the fan to the lower position and we still couldn't sleep. We have no LUCK with this hotel and would not stay there twice.

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