Hotel - Mercure Hotel Hamburg am Volkspark
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg am Volkspark

4.0/5 734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Fitness centre  (Nearby)
  • Golf practice facilities  (Nearby)
  • Outdoor sports


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For a comfortable stay at the fully air-conditioned 4-star Mercure Hotel Hamburg am Volkspark, we offer 128 Standard Rooms. We also have 12 spacious Privilege Suites available to satisfy greater requirements, which we especially recommend forfamily stays. One child aged up to 16 years may stay overnight free of charge (including breakfast) in his parents' room. Pets are welcome upon request at a charge of EUR 15/night, depending on availability. All rooms have free WIFI.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 76 family rooms
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 312 reviews

Our guest reviews for Mercure Hotel Hamburg am Volkspark

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 734 reviews
Nick Business - 29/10/2018 AccorHotels certified review
« More needed »

Key issues: lift waiting time extremely long. No fridge/freezers in rooms, not even ice machines on any floors. Gym and pool out of order for “years” now. Breakfast far too expensive at €18.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cornelia Spiller General Manager/ Hoteldirektorin

Business - 07/10/2018 TripAdvisor review
« Review with harsh comments »

* Severe problems sorting out the invoice.* Prices are not transparent. When I came back, I learned that my college (Asbjørn Busk) had paid less for a single room from Sunday September 30th to Monday October 1st - and I am member of the Accor club and should have the best prices..* Glass door in the shower was defect and resulted in a flooded floor.* Breakfast table was short of quite a lot of items already at 9 o'clock .

Nick I. Business - 23/08/2018 AccorHotels certified review
« Lacking essentials »

Stayed here several times due to location. Rooms need a fridge/freezer and/or ice machines on each floor. Shower in bath should be better as water is sprayed everywhere and the floors are flooded. Elevator far too slow when calling to other than ground floor/reception taking sometime more than 2 minutes to arrive at first floor - off peak times. Breakfast ridiculously expensive at €18 and then there is often a queue for coffee. Meal menu very limited. Stairs not easy to find.

Friends getaway - 14/08/2018 TripAdvisor review
« Great hotel not far from City Centre »

We chose this hotel as parking was free and it was not far from the City Centre. Very friendly and helpful staff and good quality rooms. Had an excellent restaurant at fair prices. Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, We thank you for visiting us in August and for taking the time to give us a rating. We are pleased that you could enjoy your stay with us in a relaxed atmosphere. We look forward to welcoming you back to us and wish you a nice day. Greetings from Hamburg Cornelia Spiller Hotel Director

Alain C. Business - 27/07/2018 AccorHotels certified review
« Standard 4 star hotel not able to provide basic service »

Since leisure offers like sauna and pool are our basic requirements when choosing a hotel, I would have expected to be informed at the time of our booking that those features are NOT available. An additional service included the possibility to be provided with an iron and an iron board. When asking for it, it took 1 hour to only get the response that no irons and iron boards were available. No other solution was provided. Very dissatisfying if one has to attend a very formal meeting with a shirt which is crumbled.... The housekeeping entering the room at 09.00 am on a Sunday, TWICE! Very rigid NON-out-of-the-box thinking of staff which prevents a satisfying customer experience. For an internationally operating hotel chain an absolute no-go to remain competitive.

Family - 11/05/2018 TripAdvisor review
« Our last stay in Hamburg »

We stayed for a long weekend at the Mercure Hotel in Hamburg by the Volkspark. Very well located, easy to access highways and easy to get to the center and stil out of the party area. Parking below in the garage was a big plus. Breakfast was very good. Very nice staff. The only thing we could complain about would be the sleeping sofa that folds out. Not very comfortable and we had to take turns due to how hard it was. That we have seen better at other hotels. Overall a very good experience and we would surely come back, next time we stay in Hamburg.

Ann Friends - 25/04/2018 AccorHotels certified review
« Good Hotel »

The hotel was easy to find and the room was very nice and clean. Unfortunate the breakfast was to expensive, so we didn't order that.

Marjan S. Business - 28/01/2018 AccorHotels certified review
« Nice hotel, close to work »

It was a nice experience, I always choose this hotel when travelling on a business trip. It is really close to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stojanowski, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cornelia Spiller General Manager/ Hoteldirektorin

Srini R Family - 13/01/2018 TripAdvisor review
« satisfied »

this place can be improved significantly. it is not a good idea to take your family of two adults and one child.. the room sizes are small.. as a gold member i was not upgraded but i was provided with a lettter that states as a gold member you are eligible for n upgrade..

Friends getaway - 01/01/2018 TripAdvisor review
« Very helpful staff »

I requested for a room with two single beds, and even though at the beginning it looked impossible, the hotel surprised me with meeting my earlier request. I was also checked in earlier that the standard hours. The meals for a dinner in the restaurant were also great!

Couples - 15/12/2017 TripAdvisor review
« Very friendly staff »

We have stayed twice at this hotel and been very sagisfird both times. The staff is friendly and the food in the restsurant excellent noth for breakfast and dinner. It is very easy to park direct outside the entrance or in the underground garage.

Family - 13/09/2017 TripAdvisor review
« Room great but stay Just Ok »

Booked one night for the Stones concert. Not a lot of choice for 3 adults at this time and expensive due to the concert I assume. Room was spacious but only 2 cups for 3 people and could have been more pillows available. Was particularly surprised that the 'fluffy bath robe' was completely threadbare. Not suitable for a four star hotel at all. Also I asked twice when booking and by email for advice on how to get to the hotel and to the concert but got no reply at all. Location not central but on good bus route.

Business - 24/08/2017 TripAdvisor review
« Decent comfortable good value »

I stayed here for one month. In comparison to similar hotels at equivalent price level, I would say this hotel is very well appointed with many good features. The room is spatious. The bath is large and well planned. The hotel staff are willing to accommodate and find ways to meet your cular requests. The restaurant is quite good. I dined there several nights. The waiting staff are also very professional. I rate this hotel very favorably.

Michael T. Solo - 26/07/2017 AccorHotels certified review
« Hamburg »

A smooth comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cornelia Spiller General Manager/ Hoteldirektorin

Giancarlo Business - 16/07/2017 AccorHotels certified review
« Very positive. »

As said in the short sentence before, my experience has definitely been positive starting from the kindness of the desk clerks also being very helpful and informative, the cleanliness of the room, the free wi-fi connection, the restaurant, the huge variety of choice for the breakfast and last but not least the possibility of depositing the luggage for long hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giancarlo S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cornelia Spiller General Manager/ Hoteldirektorin

Anonymous Business - 12/06/2017 AccorHotels certified review

Very nice and modern hotel, close to where I had business meetings. I really liked the spacious room, nice bathroom but most of all the allergy free bed linens.

hannesgroege Family - 23/04/2017 TripAdvisor review
« Hotel ok, but not useful for business guests dur to limited wifi access »

Hotel with free parking. Rooms and service are good. Inhouse pool is under construction and wifi network access (also for premium package 6 Euro/day) with no or very poor / limited connectivity. And if you are traveling with three teenagers (like we did) these are very important criterias.

Anonymous Business - 19/03/2017 AccorHotels certified review

Restaurant food and service very good, better than expected. Housekeeping not so good, shampoos and coffee not replaced everyday. Fridge in the rooms would be better or at least an ice bucket with ice machines on each floor should be available. Otherwise, good experience.

Couples - 16/02/2017 TripAdvisor review
« one of the best mercures »

We have stayed at this Mercure at least 3 times. The location is a bit from the center, instead there is a free garage. The rooms are large (at least compared to Ibis) and the desk staff are very friendly. The hotel is an excellent place for a overnight stay on the way further north.

Couples - 08/01/2017 TripAdvisor review
« Mercure Hotel Hamburg am Volkspark - good location! »

Hotel room was spacious and clean for two. Wifi reception was poor in the room. We managed to get good reception in the bathroom with our laptops :-) The door knob to the bathroom was huge, around and slippery. Very difficult to open the door. Else everything is fine.

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