Novotel Lake Crackenback Resort & Spa Hotel 4 stars

TripAdvisor rating 4.5/5 873 reviews
Novotel Lake Crackenback Resort & Spa
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Room 1

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Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Contact email

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Photo non contractuelle / Strictly non binding

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 126

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

360 reviews

tripadvisor

TripAdvisor Rating 4.5/5

873 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Loved it

Customer review rating 4.5/5

Lorraine Couples - 26/09/2019 AccorHotels review

We always enjoy our stay , possibly the only thing negative was we had to chase up some wood for fire , as it was cool in the room . Heaters not quite adequate. No wood at our unit. But it did not spoil our time there .

Dear Robert & Lorraine, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that you enjoyed your stay and I hope you left us relaxed and rejuvenated. We do our best to keep the firewood stocked at the communal firewood locations so I will pass along your comments. We look forward to welcoming you back to the resort in the not too distant future Warmest regards, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Always enjoy the room quality and setting

Customer review rating 4.5/5

Michael H. Families - 25/08/2019 AccorHotels review

Great way to have a weekend of skiing with family. Very helpful ski hire staff. Access to Thredbo and the ski tube works really well. Good breakfast and option of take away evening meal works well

Dear Michael & Sally, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies you didn't receive your drinks voucher when you arrived, we will make sure your receive them on your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Ok but not exceptional

Customer review rating 4.5/5

Philippa S. Families - 23/08/2019 AccorHotels review

Staff are generally very helpful within limitations.

Dear Philippa, Thank you for your review of our hotel! We are glad that you enjoyed your stay! I have passed your comments the relevant departments and our management team. We hope to see you again very soon. Sincerely, Alicia Stratton Front Office Supervisor.

Always love the lakeside apartments and the breakfast buffet. Kids love the activities when we are not on the snow.

Customer review rating 4.5/5

Tim M. Families - 12/08/2019 AccorHotels review

Always thoroughly enjoy it. Always experience friendly staff. Love the lakeside apartments and the breakfast buffet. Kids always pester us to do the resort activities when we are not on the snow.

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Great except for the food

Customer review rating 4.5/5

Charles W. Families - 06/08/2019 AccorHotels review

I enjoyed the room the outlook and the facilities. I had one meal that was terrible at the main restaurant and service fluctuated from might to night. If you charge a premium you should deliver the same.

Dear Charles & Louise, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience at the restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

As expected

Customer review rating 4.5/5

Anonymous Families - 01/08/2019 AccorHotels review

We have stayed at Lake Crackenback approx 7 times so we are very familiar with the resort

Dear Eithne, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address and prevent future occurrences. Sincerely, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Part time Novotel

TripAdvisor rating 4.5/5

Greg B Family - 27/07/2019 TripAdvisor review

Nice resort that needs to remember that it is part of a chain. It profiteers during the winter months and does not allow Accor plus benefits to many areas. The cost per night is high for a "hotel" that does not do room service during your stay or have wifi available. It benefits by the fact that all the accomodation in the Snowy region have poor service and Australians are increasingly going overseas for ski holidays as no one is catering for a quality hotel experience in the region.

Dear Greg B Thank you for providing us with valuable feedback regarding your recent stay at Lake Crackenback Resort & Spa. We are sorry to hear your stay has not meet your expectations. Your feedback has been passed onto our management team. Kind regards, The Lake Crackenback Team

Picturesque, polite staff and hassle free

Customer review rating 4.5/5

Oliver P. Couples - 20/06/2019 AccorHotels review

Easy to book, checkin and private and comfortable. Clean accommodation and facilities

Dear Oliver, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that you enjoyed your stay and I hope you left us relaxed and rejuvenated. Your feedback is important to us and will be passed on to the appropriate staff. We look forward to welcoming you back to the resort in the not too distant future Warmest regards, Kelsey Reception

relaxing and satisfying

Customer review rating 4.5/5

John H. Couples - 13/06/2019 AccorHotels review

always a pleasant and relaxing time in a glorious setting

Dear John, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that your stay met your expectations and that you enjoyed your time here. I hope you left us relaxed and rejuvenated. We look forward to welcoming you back to the resort in the not too distant future. Kind regards Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

A great family getaway

Customer review rating 4.5/5

Anonymous Families - 13/06/2019 AccorHotels review

A very enjoyable stay in spacious well equipped unit. Very good dining facilities on site for both breakfast and dinner. An excellent range of family activities available. Staff very friendly and accommodating.

Dear Stewart & Mercy, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back to the resort in the near future! Sincerely, Kelsey Reception
Customer review rating 4.5/5

Linda M. Families - 07/05/2019 AccorHotels review

Please refer to FB post from Linda M.

Staff are great, lots to do.

Customer review rating 4.5/5

Joe S. Families - 07/05/2019 AccorHotels review

Problem is that the infrastructure hasn't grown, and there are a lot more visitors. At breakfast we had to wait for knives and forks, clean plates and glasses, also the food was running out. This is getting worst each year, so don't say it was a one off. Also I suggest you have toilets near the play ground, the kids cant make it to the cafe.

Dear Joe, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. Our deepest apologies for your experience at breakfast. We appreciate your comments as we look to improve wherever possible to ensure a enjoyable stay. We look forward to welcoming you back to the resort in the not too distant future Warmest regards,
Customer review rating 4.5/5

Leonie Families - 11/03/2019 AccorHotels review

we were attending a family wedding-ceremony and reception- at the resort- arrived day before and stayed extra day afterwards. Thoroughly enjoyed the whole stay . Beautiful location. quiet, relaxing . Apartment excellent. dining room facilities very good. Food exceptional!

Dear Leonie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you again soon! Sincerely, Alicia and The Reception Team.

love the place

Customer review rating 4.5/5

Russell P. Couples - 17/02/2019 AccorHotels review

very enjoyable

Dear Yvonne & Russell p., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Reception

Enjoyable

Customer review rating 4.5/5

Jo Families - 01/02/2019 AccorHotels review

The location and facilities were great. Food that we tried was was very average in quality and over priced and the accommodation was expensive for the standard of room and amenity

Dear Jo, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback regarding out location and facilities. I will share your comments with our team. I'm sorry that you felt you didn't get value for money regarding the food, and accommodation. I will pass this on to the relevant managers. I will also pass on your feedback regarding our breakfast service. Thank you again for sharing your experience. Sincerely, The Lake Crackenback Team

Fabulous holiday

Customer review rating 4.5/5

Anonymous Families - 29/01/2019 AccorHotels review

Great family time

Dear Jackie W, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm so glad you enjoyed your family holiday it he snowy mountains. I will let our housekeeping team know about the issue with the kettle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team
Customer review rating 4.5/5

Anonymous Families - 25/01/2019 AccorHotels review

We alway have a good time. My young children enjoy the pool and the beach. (The pool may need to be cleaned more regularly) the new play ground is great. They were excited to watch the second slide get put it. When it was time to go home, my children were very mad at me! They wanted to stay longer My young son just received his Wally letter. Thanks he love it!!

Dear Martha, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad you enjoyed your time here, and so pleased your son has enjoyed his letter from Wally the Wombat! I will pass on your comments regarding the swimming pool to my maintenance team. I'm sorry we made your children mad at you - I guess you'll just have to come back and visit us again soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

very enjoyable and relaxing

Customer review rating 4.5/5

Lance P. Friends - 23/01/2019 AccorHotels review

Staff very friendly and helpful. Rooms and surroundings were very clean

Dear Lance, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. My apologies about not receiving your drink vouchers. Please keep this email, and on your next stay with us, we will be sure to pass on a couple of extra vouchers for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team.

Met all expectations

Customer review rating 4.5/5

Canberra V. Friends - 07/01/2019 AccorHotels review

The new Reception location is a vast improvement on what used to be and, as always, the check-in (and check-out) process was smooth & speedy. However, parking to attend to the check-out process is tedious. As always, the Apartment fully met expectations (except there was no breadknife). The Christmas Lunch was again superb, with a fantastic range of fare to suit all tastes. The only (tiny) negative was that the firewood was in lumps that were too big to readily catch fire; also, it was of a type that doesn't burn well anyway.

Dear Verdune B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The new Reception area is great and we are glad to here that Christmas Lunch meet all you expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Awesome Facilities in a Beautiful Setting

Customer review rating 4.5/5

Kim Families - 05/01/2019 AccorHotels review

We had an amazing family holiday. We loved your mountain bike trails and skills courses - these were great for our kids first mountain biking experience.

Dear Kim S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The new Bike Tracks are proving a hit with the young and old and we are continually improving the Resort facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team
Our most recent 20 reviews

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