Hotel - Novotel Lake Crackenback Resort & Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort & Spa Hotel

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4.5/5 797 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Horse riding (Nearby)
    • Jogging track
    • Table tennis
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Paying, Nearby)
    • Ski school facilities (Paying, Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying)
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 38 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Printer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 295 reviews

Our guest reviews for Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 797 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Couples - 04/06/2018
« Very nice. »

Very nice and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea Neill, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

TripAdvisor review
Couples - 04/06/2018
« Magic in the Mountains »

This is really beautiful part of Australia any time of the year and the L Crackenback resort lived up to expectations. Plenty of information prior to our arrival and a much appreciated phone call when we were late arriving due to bad weather. Wish we had stayed longer to enjoy all the facilities and great restaurant .

Our hotel has responded to the review
Our hotel has responded to the review

Dear alisonwhyte, Thank you for taking the time to share share your experience with others. We are so happy to hear that you loved the location and enjoyed your stay at the Resort. We look forward to welcoming you back so that you may experience the rest of what the Resort has to offer! Kind regards, The Team at Lake Crackenback Resort & Spa

AccorHotels certified review
Anonymous Friends - 21/05/2018
« Good rooms and a good experience »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben Antoniak, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Joe S. Families - 30/04/2018
« Friendly service, lots to do. »

The staff were helpful, friendly service, clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe Searl, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Kelly Families - 30/04/2018
« A great place to relax and feel refreshed. »

We had a great time with a good balance of activities and relaxing. We enjoyed the atmosphere, the scenery and the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly & Matthew Merchant, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you had a relaxing holiday and you were able to make the most of all the activities the Resort has to offer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Olga R. Families - 30/04/2018
« Relaxing »

Very family friendly! I would say you need a bigger kids playground maybe a flying fox?? And a kios that stays open later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga Richardson, Thank you for taking the time to tell us about your recent stay at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you and your family had a relaxing holiday. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Di Families - 27/04/2018
« Great place, very comfortable and fantastic with kids. »

The accomodation was great. There is so much to do both for adults and kids. It is also a very relaxing place, sitting on the verandah looking out over the lake. The unit had a microwave which was great but no dishes to use to cook things in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond & Dianne W., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. We are happy to hear that you and your family enjoyed your time at the Resort and were able to make the most of the various activities we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Diane B. Families - 24/04/2018
« Refreshing and fun »

Activities were as normal good - things that could be improved - rotted tiered seats at the tennis court that we couldn't sit on - broken umpire seats on both courts that need replacing - playground beside tennis courts that was removed needs replacing - speeding contractor and staff cars on roads near units - need for a putt putt golf for the kids, just one degree warmer for swimming pool so we didn't shiver in the water - better food at breakfast such as peaches, and plums not all melons, normal sausages to name a few. Please thank Alicia for her help at breakfast - great staff member and also Catherine on Reception and Kate in reservations Maureen in housekeeping all great staff members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane Barraclough, Thank you for taking the time to tell us about your recent experience at Lake Crackenback Resort & Spa. Your feedback is truly important to us as we strive to continuously improve our facilities and the quality of our services. Your comments have been passed onto our department heads as well as your kind words for our staff. Thank you again for sharing your experience, and we look forward to welcoming you back to the Resort in the future. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Michael B. Friends - 10/04/2018

The place is great and we enjoyed most of our time The room had a lot of spider webs around windows, which was what you see first before the view and the the flue to the wood heater has a piece that turns around so wind blew even a breeze this made a bad noise we could not work it out for a while, so if you wanted to sit quietly you had this noise lovely so we had keep music or something as it gets in your head

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Broers, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort and Spa. We are glad to hear that you enjoyed your time at the Resort but sorry to hear about the shortfalls you experienced. We have had an unusual problem with spider webs this summer and are taking steps to have the Resort sprayed to resolve the issue. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Kerry B. Couples - 03/04/2018
« WONDERFUL ACCOMMODATION. Great food at Alpine larder. »

We were very impressed with our Unit. It was very clean and comfortable, and we enjoyed the open fire as it was so cold outside. Breakfast both mornings was great. We look forward to coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin & Kerry Breese, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
J Families - 03/04/2018
« Awesome Mountain Getaway »

Our stay was as always relaxing. The kids had fun around the resort and we enjoyed just taking walks around the resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jugi Raphael, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. We are glad to hear that you had a relaxing stay and that your family was able to enjoy the various Activities the resort has to offer. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Greg Couples - 02/04/2018
« Pleasant and relaxing »

Staff were always very friendly and cheerful. Resort grounds, gardens and buildings were in very good order and very pleasant throughout. Everything was close and accessible and overall the resort itself was an ideal base to explore the surrounding area. Accomodation (Lakeside room 3) was also in very good condition and, apart from a faulty refrigerator (which otherwise appeared new and clean) everything was very comfortable and a delightful place to stay. We dined in both the Alpine Larder (two nights) and the Cuisine restaurant (one night) - staff were very friendly and helpful and the meals were terrific, especially in the case of the Cuisine restaurant. Wine lists were adequate but not as good as would be expected in the Cuisine restaurant. One notable disappointment and annoyance was that in each night in both restaurants, once the meals were served there was very little to no sign of any staff again until plates were cleared. Each night we had to attract someones attention to ask for the desert menu and, despite it being quite obvious that were intended to order deserts, staff seemed to disappear or were otherwise occupied and we were unable to attract anyones attention again to order deserts, coffees and liqueurs. This might have passed unnoticed had it only happened on the one night, but it happened every night and the restaurants were not full or particularly busy, despite being the Easter break. This was a BIG missed opportunity, not just for what the restaurants missed from our own orders but because it is obviously the way the restaurants operate across the board. We could not see any patrons at any restaurant being offered or served deserts, coffees or liqueurs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg Larkin, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. We are happy to hear that you enjoyed your stay at the Resort. In regards to your dining experience we apologise for the shortfalls you experienced. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Andrew F. Couples - 02/04/2018
« Short stay but very pleasant »

Lovely apartment on the lake and as the resort was fairly quiet we were able to swim and play golf uninterrupted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew & Robyn Fox, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. We are glad that you were able to enjoy a peaceful stay and make the most of the Resorts activities. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Anne M. Couples - 12/03/2018
« Our 4th year in a row stay »

We love staying in a lake view apartment so we can meet up with friends to go bushwalking. The view is beautiful and the location perfect. This year the food in both Alpine Larder and Cuisine was amazing. The addition of Jean Michel who used to run our favourite Thredbo Restaurant has been a big bonus to the Resort. A couple of little improvements would be a good idea: wipe off the cobwebs outside the apartment windows, it spoils the view of the lake, reinstate WIFI in Cuisine, its been missing for 2 years now, fix the small leak under out en-suite basin, it left the hairdryer in pool of water after a few days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham & Anne Morrison, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. We are happy to hear that you enjoyed your stay at the Resort and were able to make the most of the activities and surrounding area. I will be sure to pass on your comments to our kitchen staff and Jean Michel. We apologise for the shortfalls in your accommodation. We have had an unusual amount of spider webs over this summer and we are currently having the Resort sprayed to combat the issue. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Anonymous Families - 05/03/2018
« somewhat disappointing »

Unit furnishings and upkeep were shabby. We wanted to treat our nephews to the beautiful views, but from inside you had to look through a mesh of cobwebs and dead insects. I asked reception to have them cleaned but this did not happen during our stay. Your premises are no longer 4 Star and are slipping from 3.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret Prescott, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Resort has experienced an unusual increase of spiders and webs this summer and we are currently having the Resort sprayed to combat the problem. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments have been passed onto our department heads. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Fiona Friends - 21/02/2018
« Getting a bit run down »

I was a bit disappointed with this apartment, there was no bathroom upstairs and the access to the second level was best described as a ladder. It was quite difficult to get up and down to the third bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. I will share your comments with our team, the nature of the staircase in the lofted rooms is certainly something that should have been communicated to you in the booking process. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed other aspects of the Resort. Thank you again for sharing your experience, and we hope to welcome you back to the Resort in the future. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Michael E. Families - 19/02/2018
« Very relacing a great weekend getaway »

Very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael & Jenny Empson, We very much appreciate your review regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. I will share this with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Digby W. Couples - 05/02/2018
« Excellent »

Staff were friendly and efficient. Maintenance issue dealt with promptly and efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen & Digby, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Anonymous Families - 04/02/2018
« less than expected »

stayed with family of 5 ... lakeview appartment ... but hard to see the lake as dirty windows filled with spiderwebs one of the more expensive stays with Accor this year, but also one of the worst accommodations was attractive because of the events on offer, but for 10$ all the neighbours/campers joined as well, did enjoy the events but not going to stay at resort next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Koen Goossens, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have had an issue with an increase in spider webs this summer and we are currently having the Resort sprayed to resolve the issue. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Mark Families - 23/01/2018
« A relaxing time with family in a great location. »

We had stayed previously at the resort. We wanted somewhere to go that was relaxing, but had the option of activities if we felt inclined to do so. It all lived up to expectations - we used the kayaks, archery, tennis courts, pool, spa, went for walks and rode our Mountain Bikes. We also loved just spending time on the balcony of our apartment. There were a a few minor issues - e.g. a kayak sinking on us in the lake due to a missing bung (and the kayak then filled with water) and we felt the cost of drinks at the Alpine larder was over priced - e.g. 2 stubbies of beer for $20, when you could buy a six pack of the same beer at the resort store next door for $25. All in all we love Crackenback and didn't want to go home - so we would love to come again. FYI I filled-in a paper survey at the resort and handed that in at check-out, so slightly annoying that I'm now being requested to about fill-out another survey...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Peters, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. We are glad to hear that you were able to make full use of the various activities at the resort and the natural attractions that surround, the snowies is a beautiful place. It is always a pleasure to receive positive feedback and we appreciate you taking the time to do this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lake Crackenback Resort Team

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