Novotel Lake Crackenback Resort & Spa Hotel 4 stars

TripAdvisor rating 4.5/5 853 reviews
Novotel Lake Crackenback Resort & Spa
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Room 1

Number of guests
Children's age
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Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Contact email

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: x2
  • Views: Lake side *
  • Most of the accommodation: Fireplace *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone(...)

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: x4
  • Views: Lake side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone(...)

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: x5
  • Views: Lake side *
  • Most of the accommodation: Fireplace *

* Subject to availability

  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone(...)

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: x6
  • Views: Lake side *
  • Most of the accommodation: Fireplace *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone(...)

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Photo non contractuelle / Strictly non binding

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 126 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more
Novotel Lake Crackenback Resort & Spa Meeting Room

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

345 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

853 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.5/5

Leonie Families - 11/03/2019 AccorHotels certified review

we were attending a family wedding-ceremony and reception- at the resort- arrived day before and stayed extra day afterwards. Thoroughly enjoyed the whole stay . Beautiful location. quiet, relaxing . Apartment excellent. dining room facilities very good. Food exceptional!

Dear Leonie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you again soon! Sincerely, Alicia and The Reception Team.

love the place

Customer review rating 4.5/5

Russell P. Couples - 17/02/2019 AccorHotels certified review

very enjoyable

Dear Yvonne & Russell p., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Reception

Enjoyable

Customer review rating 4.5/5

Jo Families - 01/02/2019 AccorHotels certified review

The location and facilities were great. Food that we tried was was very average in quality and over priced and the accommodation was expensive for the standard of room and amenity

Dear Jo, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback regarding out location and facilities. I will share your comments with our team. I'm sorry that you felt you didn't get value for money regarding the food, and accommodation. I will pass this on to the relevant managers. I will also pass on your feedback regarding our breakfast service. Thank you again for sharing your experience. Sincerely, The Lake Crackenback Team

Fabulous holiday

Customer review rating 4.5/5

Anonymous Families - 29/01/2019 AccorHotels certified review

Great family time

Dear Jackie W, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm so glad you enjoyed your family holiday it he snowy mountains. I will let our housekeeping team know about the issue with the kettle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team
Customer review rating 4.5/5

Anonymous Families - 25/01/2019 AccorHotels certified review

We alway have a good time. My young children enjoy the pool and the beach. (The pool may need to be cleaned more regularly) the new play ground is great. They were excited to watch the second slide get put it. When it was time to go home, my children were very mad at me! They wanted to stay longer My young son just received his Wally letter. Thanks he love it!!

Dear Martha, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad you enjoyed your time here, and so pleased your son has enjoyed his letter from Wally the Wombat! I will pass on your comments regarding the swimming pool to my maintenance team. I'm sorry we made your children mad at you - I guess you'll just have to come back and visit us again soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

very enjoyable and relaxing

Customer review rating 4.5/5

Lance P. Friends - 23/01/2019 AccorHotels certified review

Staff very friendly and helpful. Rooms and surroundings were very clean

Dear Lance, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. My apologies about not receiving your drink vouchers. Please keep this email, and on your next stay with us, we will be sure to pass on a couple of extra vouchers for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team.

Met all expectations

Customer review rating 4.5/5

Canberra V. Friends - 07/01/2019 AccorHotels certified review

The new Reception location is a vast improvement on what used to be and, as always, the check-in (and check-out) process was smooth & speedy. However, parking to attend to the check-out process is tedious. As always, the Apartment fully met expectations (except there was no breadknife). The Christmas Lunch was again superb, with a fantastic range of fare to suit all tastes. The only (tiny) negative was that the firewood was in lumps that were too big to readily catch fire; also, it was of a type that doesn't burn well anyway.

Dear Verdune B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The new Reception area is great and we are glad to here that Christmas Lunch meet all you expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Awesome Facilities in a Beautiful Setting

Customer review rating 4.5/5

Kim Families - 05/01/2019 AccorHotels certified review

We had an amazing family holiday. We loved your mountain bike trails and skills courses - these were great for our kids first mountain biking experience.

Dear Kim S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The new Bike Tracks are proving a hit with the young and old and we are continually improving the Resort facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team

Beauty, serenity and activities galore, this resort has it all!

Customer review rating 4.5/5

Michael Families - 04/01/2019 AccorHotels certified review

Loved it, as always. Plenty to do and plenty of ways to relax. There is only two things about the resort I would change. First up, the fitness centre and pool, why does 8am need to chime before it opens. With 2 young kids, the only chance I have for the gym and a swim is 6am. Second up, the breakfast buffet. I am a repeat visitor and look forward to every return, except for the plain and boring Helga's bread from the buffet. YUK! Anything would be better, or even just variety! Otherwise, great resort, friendly staff, keep it up.

Dear Michael A., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently reviewing the Breakfast menu aiming at improving the variety. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team

The best place to unwind alongside nature.

Customer review rating 4.5/5

Diane K. Families - 09/12/2018 AccorHotels certified review

For the last 10 years we have spent time at Lake Crackenback and it is the perfect place to relax and go for many of the lovely walks or even the bike trails. The surroundings are amazing. The staff are awesome and the food is excellent.

Dear Dianne K., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is especially rewarding when we get such positive feedback from our regular guests. We are looking forward to welcoming you back for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team

Awesome Mountain Getaway

Customer review rating 4.5/5

Jxr Families - 22/10/2018 AccorHotels certified review

As usual Lake Crackenback resort does not disappoint. Lots of opportunities to do as much or as little as possible. Our family did some walks, swimming and mountain biking as well as some deserved R&R.

Dear Jugi R., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Nice place

Customer review rating 4.5/5

Chris S. Families - 29/09/2018 AccorHotels certified review

The resort was nice. Staff were great. We stayed in room 14, it felt tide. New carpet & paint job felt needed

Dear Chris S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently painting some of our Apartments and doing some improvements to the Accommodation in the spring/summer months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lake Crackenback Team

Awesome family skiing trip

Customer review rating 4.5/5

Elisabeth Families - 18/09/2018 AccorHotels certified review

Loved our upgrade to larger apartment and the platypuses swimming outside the restaurant at breakfast

Dear Ellsabeth E., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. So glad that you saw the platypuses swimming at the restaurant. Nature at its best Sincerely, The Lake Crackenback Team

Amazingly beautiful part of the world.

Customer review rating 4.5/5

Janice B. Friends - 14/09/2018 AccorHotels certified review

As usual Lake Crackenback delivers beyond expectations. The ease and use of the courtesy bus to the ski tube was fabulous. The staff at the Lader Cafe were lovely. The Checkin/out staff were very helpful at all times. Just wish there were drawers in U40 Main Bedroom and Loft Area would make for a tidier holiday.

Dear Chad & Janice B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Relaxing

Customer review rating 4.5/5

David Families - 14/09/2018 AccorHotels certified review

As always we enjoyed a relaxing time staying at Lake Crackenback Resort although were disappointed the Cuisine restaurant was not open during our stay and also the bar was not operational either. The main reason we stay at Lake Crackenback is that we don't have to leave the resort to wine & dine and this was not the case this time. We did dine at Alpine Larder twice but also went out to Jindabyne twice. Our expectation was the full resort facilities would be available!

Dear David & Dominique B., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you enjoyed your stay at the Resort. I am sorry that your experience did not meet your expectations regarding our dining options. Your comments will be passed onto the relevant department heads. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your experience with us and we look forward to welcoming you back in the future. Sincerely, The Lake Crackenback Team

Lovely location

Customer review rating 4.5/5

Lynette A. Families - 05/09/2018 AccorHotels certified review

This was our 12th visit to this resort. We love the location. We stayed in a 2 bedroom Lakeside apartment. I was a bit disappointed that we did not have one of the units that sit over the lake. This unit, no. 28, had a section of grass in front of it before the lake. We have stayed in nicer apartments. This one had a very low and uncomfortable lounge. I think it needed replaceing. There were alot of things missing from the kitchen, so it made self catering a couple of our meals interesting. In each of the bathrooms, there was only one facewasher, there should have been another 2, one for each person. Apart from these few things, the apartment was very clean. The underfloor heating in the bathrooms was great! The beds were comfortable and the scenery is beautiful! We were there for a week of skiing and the snow was brilliant. The team at Harro's ski centre are wonderful! They make sure you have the correct fitting ski boots and skis and any other snow equipment you might need. Nothing is a problem and they go out of their way to help you. We ate at the Cuisine Restaurant on 2 occassions and the food was outstanding! We also had 2 meals at the Alpine Larder Cafe and they were lovley too. The breakfast, could be improved. It was exactly the same thing everyday. There were slight changes in the fruit and pastries. They used to serve a lovely muesli. This year it was a GF one and it was very bland. Some mornings the food and cutlery replenishment was very slow. The highlight for me, was seeing the Platypus in the lake. We could see them from our room and on walks around the lake at dusk. Lovely seeing them in their natural habitat. This was the first time we had experience with inconsiderate neighbours. Our unit was on the ground floor and we had people in the unit above us. They had children that got up early and thumped around upstairs and up and down the outside stairs, which are metal. One morning, before 7 am, we could hear children talking loudly, yelling and arguing, what seemed like right outside our bedroom. I got up and discovered that they were outside our bedroom and on the verandah of our unit with a pile of bread and lots of ducks. They were feeding the ducks. I told them to be quiet as people were trying to sleep and to please move away from the verandah. They did become quiet after that. It is a lovely place to stay.

Dear Lynette A., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Dissapointing for the price we pay.

Customer review rating 4.5/5

Marina Families - 03/09/2018 AccorHotels certified review

Quality of servise is always good. No complaints at all. Quality of accomodation is poor. Only 2-3 apartments out of 48 meet the standards. The rest is too old and in desperate need of renovation. The restaurant is a different story.... It just hit the new low. Breakfast is absolutely revolting. Despite numerous complaints, nothing has been done to improve. Novotel doesn't give us a choice. It charges upfront, $25 per person, for this dog food. The quality has dropped 3 years ago (out of 7 years we spent in Lake Crackenback resort). Prices go up every year. Quality goes down. What happened to this place?!

Dear Mark & Maryna G., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

Georgeous location and well run facilities, had everything we needed

Customer review rating 4.5/5

Monica Families - 29/08/2018 AccorHotels certified review

Lovely, stunning location beautiful apartment and great food. Restaurant staff super friendly. Felt a little bit rulsey, we couldn’t check in till right on 3.00pm, we were there at 2.55pm. We missed the shuttle back and were going to be charged $25.00 to get a pick up, considering it is a five min drive it seems excessive, if they had picked us up I would be raving about the service so something to think about. .

Dear Monica R., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been passed on to the relevant department heads. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, The Lake Crackenback Team

beautiful natural surroundings,

Customer review rating 4.5/5

Steve Friends - 24/08/2018 AccorHotels certified review

Fantastic location, with an abundance of wildlife. Great service and friendly staff. It would be great to have the Larder open for coffee early where you can pick up a quick take away coffee and some food for the day out, or while waiting to get fitted out at Harros. The cuisine is open but is always busy or understaffed, therefore a second outlet would be great now that the resort has developed and grown. The guys running the Larder were so friendly and efficient

Dear Steve & Simonne T., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you also for your feedback regarding Cuisine and the Alpine Larder. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Always a great place to stay and relax

Customer review rating 4.5/5

Aileen &. G. H. Families - 22/08/2018 AccorHotels certified review

We reported the annoying squeak in the chimney only to be told that it had already been reported to ACCOR & they were waiting on an approval to rectify, this squeak went all week every day & night, needless to say not many of us received a good nights sleep. The cleaning of the apartment needs to be improved on, my grandson pulled biscuits from under the lounge, there was makeup still in the sink in the bathroom upstairs and I just hate finding other people's hair still left behind. One of the beds did not even have an underlay on it. There were not enough pots to cook with, we had to ask for more. There was no carpet sweeper to run over the floor. There was very minimal cleaning supplies as we stayed for a full week & had to ask for more. The washing powder is nothing but crap it just goes into a hard lump still sitting in the dispenser & doesn't even go into the washing machine. The seating that is attached to the kitchen bench is only suitable for children to sit at, as when adults sit there it looks like it is going to break, we did report this and a guy came and looked at it, I told him it needed some bracing to the floor, it looks like it has already broken and just been screwed back on in a different place, said he'd return but never did. Disappointed that the beds weren't as comfortable as on previous occasions I am sure that there used to be beautiful plush underlays on the beds, the queen size bed in the main room had a mattress protector that didn't even fit the bed. The sheets didn't even seem to be the correct size. There is no shelving in the main bedroom wardrobe, only hanging space. The chairs in the lounge room (2) are the most hideous uncomfortable things to sit on & whoever was given the job to pick these out needs to sit on them and try and watch a movie because I can guarantee they will not last 30 minutes sitting there, get rid of them and put in something more comfortable, after all isn't the motto 'Relax'. Also there was no kindling (that's small pieces of wood for you city folk) to start the fire with when it went out, try starting a fire with those firelighters using the chunks of wood supplied, in the end I gave up & just left a heater on.

Dear H. G., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team
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