Hotel - Novotel Lake Crackenback Resort & Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort & Spa Hotel

4.5/5 843 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Jogging track
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Nearby)
    • Ski school facilities
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 29 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 337 reviews

Our guest reviews for Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 843 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Canberra V. Friends - 07/01/2019 AccorHotels certified review
« Met all expectations »

The new Reception location is a vast improvement on what used to be and, as always, the check-in (and check-out) process was smooth & speedy. However, parking to attend to the check-out process is tedious. As always, the Apartment fully met expectations (except there was no breadknife). The Christmas Lunch was again superb, with a fantastic range of fare to suit all tastes. The only (tiny) negative was that the firewood was in lumps that were too big to readily catch fire; also, it was of a type that doesn't burn well anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Verdune B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The new Reception area is great and we are glad to here that Christmas Lunch meet all you expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Kim Families - 05/01/2019 AccorHotels certified review
« Awesome Facilities in a Beautiful Setting »

We had an amazing family holiday. We loved your mountain bike trails and skills courses - these were great for our kids first mountain biking experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The new Bike Tracks are proving a hit with the young and old and we are continually improving the Resort facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team

Michael Families - 04/01/2019 AccorHotels certified review
« Beauty, serenity and activities galore, this resort has it all! »

Loved it, as always. Plenty to do and plenty of ways to relax. There is only two things about the resort I would change. First up, the fitness centre and pool, why does 8am need to chime before it opens. With 2 young kids, the only chance I have for the gym and a swim is 6am. Second up, the breakfast buffet. I am a repeat visitor and look forward to every return, except for the plain and boring Helga's bread from the buffet. YUK! Anything would be better, or even just variety! Otherwise, great resort, friendly staff, keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael A., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently reviewing the Breakfast menu aiming at improving the variety. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team

Diane K. Families - 09/12/2018 AccorHotels certified review
« The best place to unwind alongside nature. »

For the last 10 years we have spent time at Lake Crackenback and it is the perfect place to relax and go for many of the lovely walks or even the bike trails. The surroundings are amazing. The staff are awesome and the food is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne K., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is especially rewarding when we get such positive feedback from our regular guests. We are looking forward to welcoming you back for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Crackenback Team

Jxr Families - 22/10/2018 AccorHotels certified review
« Awesome Mountain Getaway »

As usual Lake Crackenback resort does not disappoint. Lots of opportunities to do as much or as little as possible. Our family did some walks, swimming and mountain biking as well as some deserved R&R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jugi R., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Chris S. Families - 29/09/2018 AccorHotels certified review
« Nice place »

The resort was nice. Staff were great. We stayed in room 14, it felt tide. New carpet & paint job felt needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently painting some of our Apartments and doing some improvements to the Accommodation in the spring/summer months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lake Crackenback Team

Elisabeth Families - 18/09/2018 AccorHotels certified review
« Awesome family skiing trip »

Loved our upgrade to larger apartment and the platypuses swimming outside the restaurant at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellsabeth E., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. So glad that you saw the platypuses swimming at the restaurant. Nature at its best Sincerely, The Lake Crackenback Team

Janice B. Friends - 14/09/2018 AccorHotels certified review
« Amazingly beautiful part of the world. »

As usual Lake Crackenback delivers beyond expectations. The ease and use of the courtesy bus to the ski tube was fabulous. The staff at the Lader Cafe were lovely. The Checkin/out staff were very helpful at all times. Just wish there were drawers in U40 Main Bedroom and Loft Area would make for a tidier holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chad & Janice B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

David Families - 14/09/2018 AccorHotels certified review
« Relaxing »

As always we enjoyed a relaxing time staying at Lake Crackenback Resort although were disappointed the Cuisine restaurant was not open during our stay and also the bar was not operational either. The main reason we stay at Lake Crackenback is that we don't have to leave the resort to wine & dine and this was not the case this time. We did dine at Alpine Larder twice but also went out to Jindabyne twice. Our expectation was the full resort facilities would be available!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Dominique B., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you enjoyed your stay at the Resort. I am sorry that your experience did not meet your expectations regarding our dining options. Your comments will be passed onto the relevant department heads. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your experience with us and we look forward to welcoming you back in the future. Sincerely, The Lake Crackenback Team

Lynette A. Families - 05/09/2018 AccorHotels certified review
« Lovely location »

This was our 12th visit to this resort. We love the location. We stayed in a 2 bedroom Lakeside apartment. I was a bit disappointed that we did not have one of the units that sit over the lake. This unit, no. 28, had a section of grass in front of it before the lake. We have stayed in nicer apartments. This one had a very low and uncomfortable lounge. I think it needed replaceing. There were alot of things missing from the kitchen, so it made self catering a couple of our meals interesting. In each of the bathrooms, there was only one facewasher, there should have been another 2, one for each person. Apart from these few things, the apartment was very clean. The underfloor heating in the bathrooms was great! The beds were comfortable and the scenery is beautiful! We were there for a week of skiing and the snow was brilliant. The team at Harro's ski centre are wonderful! They make sure you have the correct fitting ski boots and skis and any other snow equipment you might need. Nothing is a problem and they go out of their way to help you. We ate at the Cuisine Restaurant on 2 occassions and the food was outstanding! We also had 2 meals at the Alpine Larder Cafe and they were lovley too. The breakfast, could be improved. It was exactly the same thing everyday. There were slight changes in the fruit and pastries. They used to serve a lovely muesli. This year it was a GF one and it was very bland. Some mornings the food and cutlery replenishment was very slow. The highlight for me, was seeing the Platypus in the lake. We could see them from our room and on walks around the lake at dusk. Lovely seeing them in their natural habitat. This was the first time we had experience with inconsiderate neighbours. Our unit was on the ground floor and we had people in the unit above us. They had children that got up early and thumped around upstairs and up and down the outside stairs, which are metal. One morning, before 7 am, we could hear children talking loudly, yelling and arguing, what seemed like right outside our bedroom. I got up and discovered that they were outside our bedroom and on the verandah of our unit with a pile of bread and lots of ducks. They were feeding the ducks. I told them to be quiet as people were trying to sleep and to please move away from the verandah. They did become quiet after that. It is a lovely place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette A., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Marina Families - 03/09/2018 AccorHotels certified review
« Dissapointing for the price we pay. »

Quality of servise is always good. No complaints at all. Quality of accomodation is poor. Only 2-3 apartments out of 48 meet the standards. The rest is too old and in desperate need of renovation. The restaurant is a different story.... It just hit the new low. Breakfast is absolutely revolting. Despite numerous complaints, nothing has been done to improve. Novotel doesn't give us a choice. It charges upfront, $25 per person, for this dog food. The quality has dropped 3 years ago (out of 7 years we spent in Lake Crackenback resort). Prices go up every year. Quality goes down. What happened to this place?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark & Maryna G., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

Monica Families - 29/08/2018 AccorHotels certified review
« Georgeous location and well run facilities, had everything we needed »

Lovely, stunning location beautiful apartment and great food. Restaurant staff super friendly. Felt a little bit rulsey, we couldn’t check in till right on 3.00pm, we were there at 2.55pm. We missed the shuttle back and were going to be charged $25.00 to get a pick up, considering it is a five min drive it seems excessive, if they had picked us up I would be raving about the service so something to think about. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica R., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been passed on to the relevant department heads. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, The Lake Crackenback Team

Steve Friends - 24/08/2018 AccorHotels certified review
« beautiful natural surroundings, »

Fantastic location, with an abundance of wildlife. Great service and friendly staff. It would be great to have the Larder open for coffee early where you can pick up a quick take away coffee and some food for the day out, or while waiting to get fitted out at Harros. The cuisine is open but is always busy or understaffed, therefore a second outlet would be great now that the resort has developed and grown. The guys running the Larder were so friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve & Simonne T., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you also for your feedback regarding Cuisine and the Alpine Larder. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Aileen &. G. H. Families - 22/08/2018 AccorHotels certified review
« Always a great place to stay and relax »

We reported the annoying squeak in the chimney only to be told that it had already been reported to ACCOR & they were waiting on an approval to rectify, this squeak went all week every day & night, needless to say not many of us received a good nights sleep. The cleaning of the apartment needs to be improved on, my grandson pulled biscuits from under the lounge, there was makeup still in the sink in the bathroom upstairs and I just hate finding other people's hair still left behind. One of the beds did not even have an underlay on it. There were not enough pots to cook with, we had to ask for more. There was no carpet sweeper to run over the floor. There was very minimal cleaning supplies as we stayed for a full week & had to ask for more. The washing powder is nothing but crap it just goes into a hard lump still sitting in the dispenser & doesn't even go into the washing machine. The seating that is attached to the kitchen bench is only suitable for children to sit at, as when adults sit there it looks like it is going to break, we did report this and a guy came and looked at it, I told him it needed some bracing to the floor, it looks like it has already broken and just been screwed back on in a different place, said he'd return but never did. Disappointed that the beds weren't as comfortable as on previous occasions I am sure that there used to be beautiful plush underlays on the beds, the queen size bed in the main room had a mattress protector that didn't even fit the bed. The sheets didn't even seem to be the correct size. There is no shelving in the main bedroom wardrobe, only hanging space. The chairs in the lounge room (2) are the most hideous uncomfortable things to sit on & whoever was given the job to pick these out needs to sit on them and try and watch a movie because I can guarantee they will not last 30 minutes sitting there, get rid of them and put in something more comfortable, after all isn't the motto 'Relax'. Also there was no kindling (that's small pieces of wood for you city folk) to start the fire with when it went out, try starting a fire with those firelighters using the chunks of wood supplied, in the end I gave up & just left a heater on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. G., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

Anonymous Friends - 21/08/2018 AccorHotels certified review
« Beautiful surrounds and extremely convenient to get to the ski slopes »

Units are great, as option to eat in as well as two great eating out options. Only improvement would be to change up breakfast options during the week and have towels in pool area for guests to use. More yoga classes too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback and thank you for your additional suggetions. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

D S. Friends - 16/08/2018 AccorHotels certified review
« Mrs S. »

Had a wonderful stay at the NLC Resort. Had a u it on the lake. Very comfortable and reasonably well appointed. Ate at the restaurants and enjoyed both. Loved the bush environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Vince Friends - 16/08/2018 AccorHotels certified review
« Best stay we have had our of all the years we stay »

All staff were professional and courteous. Catered to our needs and willing to be flexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent L., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Col4snow Families - 15/08/2018 AccorHotels certified review
« Great snow stay »

Two bedroom apartment excellent family ski accommodation. Close proximity to Thredbo and ski tube makes it an ideal quiet location to stay during the ski season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doris C., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Stephen F. Families - 04/08/2018 AccorHotels certified review
« Very Enjoyable »

the whole experience was very enjoyable

Marni Families - 03/08/2018 AccorHotels certified review
« Stunningly beautiful »

Our stay was amazing with the most beautiful views. On order to match the indulgence of the stay however, new pillows would be wonderful and an overlay to soften the bed. A sore neck due to the bedding was my only disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason P., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates