Hotel - Novotel Lake Crackenback Resort & Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort & Spa Hotel

4.5/5 835 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Jogging track
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Nearby)
    • Ski school facilities
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 38 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 333 reviews

Our guest reviews for Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 835 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jxr Families - 22/10/2018 AccorHotels certified review
« Awesome Mountain Getaway »

As usual Lake Crackenback resort does not disappoint. Lots of opportunities to do as much or as little as possible. Our family did some walks, swimming and mountain biking as well as some deserved R&R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jugi R., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Chris S. Families - 29/09/2018 AccorHotels certified review
« Nice place »

The resort was nice. Staff were great. We stayed in room 14, it felt tide. New carpet & paint job felt needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently painting some of our Apartments and doing some improvements to the Accommodation in the spring/summer months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lake Crackenback Team

Elisabeth Families - 18/09/2018 AccorHotels certified review
« Awesome family skiing trip »

Loved our upgrade to larger apartment and the platypuses swimming outside the restaurant at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellsabeth E., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. So glad that you saw the platypuses swimming at the restaurant. Nature at its best Sincerely, The Lake Crackenback Team

Janice B. Friends - 14/09/2018 AccorHotels certified review
« Amazingly beautiful part of the world. »

As usual Lake Crackenback delivers beyond expectations. The ease and use of the courtesy bus to the ski tube was fabulous. The staff at the Lader Cafe were lovely. The Checkin/out staff were very helpful at all times. Just wish there were drawers in U40 Main Bedroom and Loft Area would make for a tidier holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chad & Janice B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

David Families - 14/09/2018 AccorHotels certified review
« Relaxing »

As always we enjoyed a relaxing time staying at Lake Crackenback Resort although were disappointed the Cuisine restaurant was not open during our stay and also the bar was not operational either. The main reason we stay at Lake Crackenback is that we don't have to leave the resort to wine & dine and this was not the case this time. We did dine at Alpine Larder twice but also went out to Jindabyne twice. Our expectation was the full resort facilities would be available!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Dominique B., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you enjoyed your stay at the Resort. I am sorry that your experience did not meet your expectations regarding our dining options. Your comments will be passed onto the relevant department heads. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your experience with us and we look forward to welcoming you back in the future. Sincerely, The Lake Crackenback Team

Lynette A. Families - 05/09/2018 AccorHotels certified review
« Lovely location »

This was our 12th visit to this resort. We love the location. We stayed in a 2 bedroom Lakeside apartment. I was a bit disappointed that we did not have one of the units that sit over the lake. This unit, no. 28, had a section of grass in front of it before the lake. We have stayed in nicer apartments. This one had a very low and uncomfortable lounge. I think it needed replaceing. There were alot of things missing from the kitchen, so it made self catering a couple of our meals interesting. In each of the bathrooms, there was only one facewasher, there should have been another 2, one for each person. Apart from these few things, the apartment was very clean. The underfloor heating in the bathrooms was great! The beds were comfortable and the scenery is beautiful! We were there for a week of skiing and the snow was brilliant. The team at Harro's ski centre are wonderful! They make sure you have the correct fitting ski boots and skis and any other snow equipment you might need. Nothing is a problem and they go out of their way to help you. We ate at the Cuisine Restaurant on 2 occassions and the food was outstanding! We also had 2 meals at the Alpine Larder Cafe and they were lovley too. The breakfast, could be improved. It was exactly the same thing everyday. There were slight changes in the fruit and pastries. They used to serve a lovely muesli. This year it was a GF one and it was very bland. Some mornings the food and cutlery replenishment was very slow. The highlight for me, was seeing the Platypus in the lake. We could see them from our room and on walks around the lake at dusk. Lovely seeing them in their natural habitat. This was the first time we had experience with inconsiderate neighbours. Our unit was on the ground floor and we had people in the unit above us. They had children that got up early and thumped around upstairs and up and down the outside stairs, which are metal. One morning, before 7 am, we could hear children talking loudly, yelling and arguing, what seemed like right outside our bedroom. I got up and discovered that they were outside our bedroom and on the verandah of our unit with a pile of bread and lots of ducks. They were feeding the ducks. I told them to be quiet as people were trying to sleep and to please move away from the verandah. They did become quiet after that. It is a lovely place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette A., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Marina Families - 03/09/2018 AccorHotels certified review
« Dissapointing for the price we pay. »

Quality of servise is always good. No complaints at all. Quality of accomodation is poor. Only 2-3 apartments out of 48 meet the standards. The rest is too old and in desperate need of renovation. The restaurant is a different story.... It just hit the new low. Breakfast is absolutely revolting. Despite numerous complaints, nothing has been done to improve. Novotel doesn't give us a choice. It charges upfront, $25 per person, for this dog food. The quality has dropped 3 years ago (out of 7 years we spent in Lake Crackenback resort). Prices go up every year. Quality goes down. What happened to this place?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark & Maryna G., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

Monica Families - 29/08/2018 AccorHotels certified review
« Georgeous location and well run facilities, had everything we needed »

Lovely, stunning location beautiful apartment and great food. Restaurant staff super friendly. Felt a little bit rulsey, we couldn’t check in till right on 3.00pm, we were there at 2.55pm. We missed the shuttle back and were going to be charged $25.00 to get a pick up, considering it is a five min drive it seems excessive, if they had picked us up I would be raving about the service so something to think about. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica R., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been passed on to the relevant department heads. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, The Lake Crackenback Team

Steve Friends - 24/08/2018 AccorHotels certified review
« beautiful natural surroundings, »

Fantastic location, with an abundance of wildlife. Great service and friendly staff. It would be great to have the Larder open for coffee early where you can pick up a quick take away coffee and some food for the day out, or while waiting to get fitted out at Harros. The cuisine is open but is always busy or understaffed, therefore a second outlet would be great now that the resort has developed and grown. The guys running the Larder were so friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve & Simonne T., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you also for your feedback regarding Cuisine and the Alpine Larder. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Aileen &. G. H. Families - 22/08/2018 AccorHotels certified review
« Always a great place to stay and relax »

We reported the annoying squeak in the chimney only to be told that it had already been reported to ACCOR & they were waiting on an approval to rectify, this squeak went all week every day & night, needless to say not many of us received a good nights sleep. The cleaning of the apartment needs to be improved on, my grandson pulled biscuits from under the lounge, there was makeup still in the sink in the bathroom upstairs and I just hate finding other people's hair still left behind. One of the beds did not even have an underlay on it. There were not enough pots to cook with, we had to ask for more. There was no carpet sweeper to run over the floor. There was very minimal cleaning supplies as we stayed for a full week & had to ask for more. The washing powder is nothing but crap it just goes into a hard lump still sitting in the dispenser & doesn't even go into the washing machine. The seating that is attached to the kitchen bench is only suitable for children to sit at, as when adults sit there it looks like it is going to break, we did report this and a guy came and looked at it, I told him it needed some bracing to the floor, it looks like it has already broken and just been screwed back on in a different place, said he'd return but never did. Disappointed that the beds weren't as comfortable as on previous occasions I am sure that there used to be beautiful plush underlays on the beds, the queen size bed in the main room had a mattress protector that didn't even fit the bed. The sheets didn't even seem to be the correct size. There is no shelving in the main bedroom wardrobe, only hanging space. The chairs in the lounge room (2) are the most hideous uncomfortable things to sit on & whoever was given the job to pick these out needs to sit on them and try and watch a movie because I can guarantee they will not last 30 minutes sitting there, get rid of them and put in something more comfortable, after all isn't the motto 'Relax'. Also there was no kindling (that's small pieces of wood for you city folk) to start the fire with when it went out, try starting a fire with those firelighters using the chunks of wood supplied, in the end I gave up & just left a heater on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. G., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

Anonymous Friends - 21/08/2018 AccorHotels certified review
« Beautiful surrounds and extremely convenient to get to the ski slopes »

Units are great, as option to eat in as well as two great eating out options. Only improvement would be to change up breakfast options during the week and have towels in pool area for guests to use. More yoga classes too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne B., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback and thank you for your additional suggetions. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

D S. Friends - 16/08/2018 AccorHotels certified review
« Mrs S. »

Had a wonderful stay at the NLC Resort. Had a u it on the lake. Very comfortable and reasonably well appointed. Ate at the restaurants and enjoyed both. Loved the bush environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Vince Friends - 16/08/2018 AccorHotels certified review
« Best stay we have had our of all the years we stay »

All staff were professional and courteous. Catered to our needs and willing to be flexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent L., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Col4snow Families - 15/08/2018 AccorHotels certified review
« Great snow stay »

Two bedroom apartment excellent family ski accommodation. Close proximity to Thredbo and ski tube makes it an ideal quiet location to stay during the ski season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doris C., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Stephen F. Families - 04/08/2018 AccorHotels certified review
« Very Enjoyable »

the whole experience was very enjoyable

Marni Families - 03/08/2018 AccorHotels certified review
« Stunningly beautiful »

Our stay was amazing with the most beautiful views. On order to match the indulgence of the stay however, new pillows would be wonderful and an overlay to soften the bed. A sore neck due to the bedding was my only disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason P., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Linda G. Families - 03/08/2018 AccorHotels certified review
« Loooong Ski Weekend at Crackenback »

We enjoyed our time at Crackenback Resort this year. Fortunately we were placed in a better apartment than last year - well kempt, furnished well, and the apartment was warm and beautifully lit when we entered. The bed has seen better days though. Getting on for 30 years old, it's time for apartment owners to replace beds and give all the apartments a refurb - last year's was not good at all and we felt ripped off. The breakfast was included and was okay although quite basic. I did like that they moved the breakfast buffet into another room - much more comfortable in the big room overlooking the lake. The reception staff were lovely as always as were the people in Harrows. The food at the Larder was good, though pricey. Although it's not cheap to stay there, the convenience and surroundings make it worthwhile, however it is definitely time for apartment owners to refurb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda G., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, The Lake Crackenback Team

Jenny K. Friends - 28/07/2018 AccorHotels certified review
« only resort in the area and it ‘s the best in the area. »

This is the 2nd time I’ve stayed at the crackenback and it was good . I’ve made several reservations in the coming weeks and it’s a yearly treat by me for my friends and staff . We all enjoy skiing nd love to stay at crackenback . However the accommodation is getting a little old and tired looking in some parts. But overall for the price I pay it’s the best choice for my trip every year and I’d book again next year..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny K., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to the Resort. Sincerely, The Lake Crackenback Team

Chris Families - 28/07/2018 AccorHotels certified review
« Perfect »

Our stay at lake Crackenback will never be Fergoten

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Lake Crackenback Team

Anonymous Families - 23/07/2018 AccorHotels certified review
« Really pleasant »

The stay was lovely. We enjoyed the very clean modern apartment we stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelle M., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

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