Hotel - Novotel Lake Crackenback Resort & Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort & Spa Hotel

4.5/5 812 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Jogging track
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Nearby)
    • Ski school facilities
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 38 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 312 reviews

Our guest reviews for Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 812 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Stephen F. Families - 04/08/2018 AccorHotels certified review
« Very Enjoyable »

the whole experience was very enjoyable

Marni Families - 03/08/2018 AccorHotels certified review
« Stunningly beautiful »

Our stay was amazing with the most beautiful views. On order to match the indulgence of the stay however, new pillows would be wonderful and an overlay to soften the bed. A sore neck due to the bedding was my only disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason P., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Linda G. Families - 03/08/2018 AccorHotels certified review
« Loooong Ski Weekend at Crackenback »

We enjoyed our time at Crackenback Resort this year. Fortunately we were placed in a better apartment than last year - well kempt, furnished well, and the apartment was warm and beautifully lit when we entered. The bed has seen better days though. Getting on for 30 years old, it's time for apartment owners to replace beds and give all the apartments a refurb - last year's was not good at all and we felt ripped off. The breakfast was included and was okay although quite basic. I did like that they moved the breakfast buffet into another room - much more comfortable in the big room overlooking the lake. The reception staff were lovely as always as were the people in Harrows. The food at the Larder was good, though pricey. Although it's not cheap to stay there, the convenience and surroundings make it worthwhile, however it is definitely time for apartment owners to refurb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda G., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, The Lake Crackenback Team

Jenny K. Friends - 28/07/2018 AccorHotels certified review
« only resort in the area and it ‘s the best in the area. »

This is the 2nd time I’ve stayed at the crackenback and it was good . I’ve made several reservations in the coming weeks and it’s a yearly treat by me for my friends and staff . We all enjoy skiing nd love to stay at crackenback . However the accommodation is getting a little old and tired looking in some parts. But overall for the price I pay it’s the best choice for my trip every year and I’d book again next year..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny K., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to the Resort. Sincerely, The Lake Crackenback Team

Chris Families - 28/07/2018 AccorHotels certified review
« Perfect »

Our stay at lake Crackenback will never be Fergoten

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Lake Crackenback Team

Anonymous Families - 23/07/2018 AccorHotels certified review
« Really pleasant »

The stay was lovely. We enjoyed the very clean modern apartment we stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelle M., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Michael Families - 23/07/2018 AccorHotels certified review

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Lake Crackenback Team

Ian Families - 23/07/2018 AccorHotels certified review
« Wonderful »

Great accom with excellent heating and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian E., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Arti S. Families - 23/07/2018 AccorHotels certified review
« Great family stay »

Our stay was good but few things made it a little disappointing such as the heated tiles did not always work, the hot water finished quickly and toilets didn't flush properly. The cleanliness of the place wasn't the greatest either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arti S., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

Sam Families - 23/07/2018 AccorHotels certified review
« Very Pleasant »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gendy P., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Susan S. Families - 23/07/2018 AccorHotels certified review
« Winter never felt so warm. »

Warm and friendly staff, warm and cosy apartment. Even with chill of snow falling, the whole experience felt so warm. Will definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Anonymous Families - 01/07/2018 AccorHotels certified review
« We experienced a hassle free and satisfying holiday. »

Our stay was relaxed (the reason for going on holiday) in a beautiful setting. The apartment was clean,warm and comforting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel & Marguerita K., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. We are happy to hear that you had a relaxing stay and were able to make the most of the Resorts beautiful surroundings. We are lucky to be in such a stunning location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Anonymous Couples - 04/06/2018 AccorHotels certified review
« Very nice. »

Very nice and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea N., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Couples - 04/06/2018 TripAdvisor review
« Magic in the Mountains »

This is really beautiful part of Australia any time of the year and the L Crackenback resort lived up to expectations. Plenty of information prior to our arrival and a much appreciated phone call when we were late arriving due to bad weather. Wish we had stayed longer to enjoy all the facilities and great restaurant .

Our hotel has responded to the review
Our hotel has responded to the review

Dear alisonwhyte, Thank you for taking the time to share share your experience with others. We are so happy to hear that you loved the location and enjoyed your stay at the Resort. We look forward to welcoming you back so that you may experience the rest of what the Resort has to offer! Kind regards, The Team at Lake Crackenback Resort & Spa

Anonymous Friends - 21/05/2018 AccorHotels certified review
« Good rooms and a good experience »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben A., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Joe S. Families - 30/04/2018 AccorHotels certified review
« Friendly service, lots to do. »

The staff were helpful, friendly service, clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe S., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Kelly Families - 30/04/2018 AccorHotels certified review
« A great place to relax and feel refreshed. »

We had a great time with a good balance of activities and relaxing. We enjoyed the atmosphere, the scenery and the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly & Matthew M., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you had a relaxing holiday and you were able to make the most of all the activities the Resort has to offer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Olga R. Families - 30/04/2018 AccorHotels certified review
« Relaxing »

Very family friendly! I would say you need a bigger kids playground maybe a flying fox?? And a kios that stays open later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga R., Thank you for taking the time to tell us about your recent stay at the Novotel Lake Crackenback Resort & Spa. We are happy to hear that you and your family had a relaxing holiday. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Di Families - 27/04/2018 AccorHotels certified review
« Great place, very comfortable and fantastic with kids. »

The accomodation was great. There is so much to do both for adults and kids. It is also a very relaxing place, sitting on the verandah looking out over the lake. The unit had a microwave which was great but no dishes to use to cook things in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond & Dianne W., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. We are happy to hear that you and your family enjoyed your time at the Resort and were able to make the most of the various activities we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Diane B. Families - 24/04/2018 AccorHotels certified review
« Refreshing and fun »

Activities were as normal good - things that could be improved - rotted tiered seats at the tennis court that we couldn't sit on - broken umpire seats on both courts that need replacing - playground beside tennis courts that was removed needs replacing - speeding contractor and staff cars on roads near units - need for a putt putt golf for the kids, just one degree warmer for swimming pool so we didn't shiver in the water - better food at breakfast such as peaches, and plums not all melons, normal sausages to name a few. Please thank Alicia for her help at breakfast - great staff member and also Catherine on Reception and Kate in reservations Maureen in housekeeping all great staff members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane B., Thank you for taking the time to tell us about your recent experience at Lake Crackenback Resort & Spa. Your feedback is truly important to us as we strive to continuously improve our facilities and the quality of our services. Your comments have been passed onto our department heads as well as your kind words for our staff. Thank you again for sharing your experience, and we look forward to welcoming you back to the Resort in the future. Sincerely, The Lake Crackenback Team

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