Hotel - Novotel Lake Crackenback Resort and Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort and Spa Hotel

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4.5/5 762 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • EARLY CHECK IN FROM 8AM
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Horse riding (Nearby)
    • Jogging track
    • Table tennis
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Paying, Nearby)
    • Ski school facilities (Paying, Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying)
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 38 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Printer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 275 reviews

Our guest reviews for Novotel Lake Crackenback Resort and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 762 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Digby W. Couples - 05/02/2018
« Excellent »

Staff were friendly and efficient. Maintenance issue dealt with promptly and efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen & Digby, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Anonymous Families - 04/02/2018
« less than expected »

stayed with family of 5 ... lakeview appartment ... but hard to see the lake as dirty windows filled with spiderwebs one of the more expensive stays with Accor this year, but also one of the worst accommodations was attractive because of the events on offer, but for 10$ all the neighbours/campers joined as well, did enjoy the events but not going to stay at resort next time.

AccorHotels certified review
Mark Families - 23/01/2018
« A relaxing time with family in a great location. »

We had stayed previously at the resort. We wanted somewhere to go that was relaxing, but had the option of activities if we felt inclined to do so. It all lived up to expectations - we used the kayaks, archery, tennis courts, pool, spa, went for walks and rode our Mountain Bikes. We also loved just spending time on the balcony of our apartment. There were a a few minor issues - e.g. a kayak sinking on us in the lake due to a missing bung (and the kayak then filled with water) and we felt the cost of drinks at the Alpine larder was over priced - e.g. 2 stubbies of beer for $20, when you could buy a six pack of the same beer at the resort store next door for $25. All in all we love Crackenback and didn't want to go home - so we would love to come again. FYI I filled-in a paper survey at the resort and handed that in at check-out, so slightly annoying that I'm now being requested to about fill-out another survey...

AccorHotels certified review
Geoffrey S. Couples - 18/01/2018

My wife and i come every for Christmas with one of children and grand kids makes for a great time plenty to keep the kid busy. over all great time had by all my wife loves your walk as i can not do any more sorry to say.

AccorHotels certified review
Anonymous Families - 16/01/2018

Fantastic location but very tired accommodation. Parking was also inadequate for our car (as in we could not fit in the garage and had to park elsewhere). We have a large, but not super large station wagon - not unexpected for people wishing to stay in a 3 bed property.

AccorHotels certified review
David Families - 16/01/2018
« A relaxing yet invigorating stay at a unique and beautiful location »

Our third summer stay adventure doing more MTB activity and soaking up the beautiful alpine setting. Accommodation is very comfortable and perfectly located around the lake to soak up the views and atmosphere. Alpine adventure paradise.

AccorHotels certified review
Jenny J. Families - 16/01/2018
« we love this place! »

It was our third visit to Lake Crackenback - is becoming a traditional family Christmas holiday. Love the walking trails and the water sports available - the Larder coffee shop is good, staff are pleasant, great value and facilities - beautiful location.

AccorHotels certified review
Gesina M. Families - 16/01/2018
« Lake Crackenback a great place for an active summer holiday »

The whole family thoroughly enjoyed our stay in the mountains, normally we choose a beach destination for the summer but the mountains is a great place for an active summer holiday. We will be back.

TripAdvisor review
Family - 15/01/2018
« Clean and comfortable stay »

This year we stayed at one of the lakeside villas which was surprisingly cool and comfortable despite the heatwave sweeping SE Australia. Plenty of activities including archery, mountain biking (just excellent here 😀), hiking, canoeing, swimming and Segway. This year they enforced the 35kg weight limit on the Segway so our youngest child could not do the 15min Segway experience. We were not disappointed and he is looking forward to that next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B We really appreciate you taking the time to tell us about your recent visit to the Resort. We are lucky enough to have so much for guests to do and enjoy whilst here, it is nice to hear you made the most of it. We have enforced the weight limit due to safety reasons and we appreciate your understanding. We look forward to seeing you again next year when you get to enjoy the Segway Experience as a family! Kind regards, The Team at Lake Crackenback Resort & Spa

AccorHotels certified review
Rosie Families - 04/01/2018
« Enjoyable and Relaxed »

After our 3rd visit, the experience as a whole was still renergizing for the whole family. The ability for the younger ones to enjoy the outdoors freely was refreshing. The facilities were clean with up do date decor. The only discomfort is the amount of flies but understandibly comes with the territory. One of the beauties of the place is the open space and resort feeling you get from it, hence the "Resort" in your title but we noticed the increase of private homes and unit ownership in the area. We just hope the feel of holidays venue doesn't get obscured by tenants and landlord expectations. We look forward to visiting again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rocio & Alex, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback and to hear about guests making the most out of their time at the Resort. Your comments will be shared with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Happycustomer Families - 01/01/2018
« Relaxing stay in the mountains »

As always Novotel Lake Crackenback does not disappoint. Our stay was relaxing in beautiful surrounds. Everything is conveniently located if you don't want to leave the resort and Jindabyne is 10 mins away if needed. Also conveniently located to Thredbo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jugi, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Anonymous Families - 01/01/2018
« Fine but breakfast was poor »

Good quiet stay but would have liked the bar open and breakfast was poor quality and poorly organised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kel, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us, and has been passed onto the Food & Beverage team for review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Deb S. Families - 05/12/2017
« Awesome »

Location, location, location....Lake Crackenback Resort & Spa is an amazing place to stay. The scenery alone is wonderful. The resort has plenty of activities to choose from which are loads of fun for all ages. The staff at Crackenback are all helpful, happy and eager to please no matter where you are on the resort. They also serve a great breakfast to start the day. My husband and I were extremely happy with the organisation of our sons wedding which took place at the resort. My son and his beautiful to be bride to be were very happy with the organisational skills of the resort in assisting the planning of their wedding. Staff were well coordinated on the day of the wedding which ran so perfectly. For anyone wanting an intimate wedding, set in amazing scenery, Lake Crackenback is the place to be.The resort is peaceful, clean and easy to walk around. The food is great throughout the resort plus the chalets and other accommodation have self contained options for those who like to cook for themselves. All in all a fabulous four nights were spent at Lake Crackenback!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback, we are delighted to hear you had such a fantastic time with friends and family to celebrate your son's wedding. Both Jordyn and Justin were a pleasure to deal with and we are glad to hear their expectations were meet on the day. I will share your comments with the team, as I am sure that this feedback will serve as encouragement to all our staff as we strive to continuously offer a high quality of our service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Anonymous Families - 20/11/2017

Stayed for a family wedding. Everything was beautiful & well organized. Staff were very friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback, it is great to hear you enjoyed celebrating such a special occasion with family and friends at Lake Crackenback, your comments will be shared with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Diane K. Families - 06/11/2017
« Fantastic place to stay. »

Everything about the resort is relaxing and the service is excellent. We have been staying at Crackenback for the last nine years and will continue to do so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne Knox, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback, it is great to hear you have enjoyed coming back to the resort year after year, I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Jan B. Friends - 03/11/2017
« Lake Crackenback is our 2nd home. »

It is just like coming home to your ultimate home destination, no other way to describe it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chad & Janice, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback, your comments will be shared with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

AccorHotels certified review
Yvette Families - 25/09/2017
« very disappointed »

We expected so much more. The room was very run down with some maintenance needed. We had an ant infestation in the kitchen, with no assistance from staff members. When checking out not even an apology or discount offered for the problems that arose during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvette, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that on this occasion your experience did not meet your expectations. We understand your frustration with the ants and apologies that this occurred, our usual procedure is to firstly offer the guests a room move, if a guest would like to stay in their current room we then have our housekeeping team head to the room and clean up any mess left from the ant issue. Please allow us to express our sincerest apologies that on this occasion this didn’t happen. Thank you for bring the maintenance issues to our attention, this has been passed onto the maintenance team to have a good look in the room for any problems that need addressing. Please let us know if you choose to come back so we can ensure your stay is completely seamless as expected and we are genuinely sorry that we weren't able to rectify your issues while you were here. Sincerely, The Team at Lake Crackenback

AccorHotels certified review
Julie Families - 24/09/2017

We love the location , the apartment we stayed in no 9 , had several maintenance issues that needed attending to . Totally wonderful experience sighting platypus in the lake each morning !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie & Peter R., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have also passed on your concerns with the maintenance issues to our maintenance manager for review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Team at Lake Crackenback

AccorHotels certified review
Jan B. Families - 12/09/2017
« Winter perfection »

Lake Crackenback is in the best place possible for the Australian Snow Fields. This year we utilized the Resort Bus to the ski tube and back, one word! Awesome. Can't say too much though... we want to be able to re-book for next year!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chad & Janice B., We very much appreciate your comments regarding your stay at Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback, your comments will be shared with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Team at Lake Crackenback

TripAdvisor review
Family - 12/09/2017
« Falling in love with Lake Crackenback Resort & Spa »

I and my family are really falling in love with this place, can't describe with words how beautiful it is. Really worth with the price that we had paid. I hope we can come back to this resort again next time. But we are little disappointed with the Breakfast, not so many choices and variety. I hope this spectacular resort can do much better with the breakfast.

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