Hotel - Novotel Lake Crackenback Resort and Spa
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Novotel Hotel

Novotel Lake Crackenback Resort and Spa Hotel

1650 Alpine Way  CRACKENBACK 
2627  JINDABYNE
AUSTRALIA

701 reviews
TripAdvisor Rating Based on 701 reviews
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Check-in from 15h00
Check out up to 10h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Horse riding (Nearby)
    • Jogging track
    • Table tennis
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Paying, Nearby)
    • Ski school facilities (Paying, Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying)
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 44 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Printer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 239 reviews

Our guest reviews for Novotel Lake Crackenback Resort and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 701 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Aileen &. G. H. Families - 11/08/2017
« Always enjoy our stay at Crackenback, just a shame the the Alpine Larder Resturaunt let us down  »

We always enjoy going to Crackenback, unfortunately we didn't get to book one of our units and had to pay this time. The unit (38) really could do with a bit of maintenance, there are just a few issues that need to be replaced or just fixed. the kitchen also needs extra utensils, dish's, bowls, pots etc. & one could not possibly cook up a meal with what there was. We where so looking forward to a great meal in the Alpine Larder, to be bitterly disappointed by it, my barramundi was so overrun with pepper that I couldn't eat it and a chicken Caesar was made with a salad mix and then to top it off be charge $160 for the meals, come on, this was disgusting.

AccorHotels certified review
Katrina B. Friends - 31/07/2017
« So beautiful & comfortably accommodating and relaxing.  »

We had a wonderful rest and was so happy 3 years ago when we came that we also brought another family with us this time. They also enjoyed it thoroughly and were so impressed they would come again. The shuttle service to the ski tube & On to the fields is so handy. We enjoyed breakfast each morning at the Cuisine Restuarant and it was delicious. Lots of hungry skiers. We took our young ones to Thredbo which is so close and the next day we experienced Perisher on the Ski Tube. The kids had a ball. Then back to our lovely warm apartment to relax by our crackling fire and eat some delicious Woodfired Pizza from the Alpine Larder Restuarant. Our guests used the pool and enjoyed that too. We will Definately be back.

AccorHotels certified review
Amanda N. Families - 29/07/2017
« Good  »

Good but spa not working.

AccorHotels certified review
Nathan Families - 25/07/2017
« Relaxing  »

Relaxing Experience, just a few issues that were disappointing like someone in our number 12 lakeside car spot that reception could not sort out and Cusine dinner last Wednesday night, service was slow and frustrating.

AccorHotels certified review
Sarah L. Families - 22/07/2017
« Great »

Great

AccorHotels certified review
Simon P. Families - 22/07/2017
« A happy and rememberable ski trip. »

The unit we stayed is good. It is clean, tidy and quiet. Good heater and adequate hot water which are important but there are a lot of other accommodations they fail on them. The shuttle bus to the ski tube is a very friendly services. The only comments are the breakfast. We stayed there for 6 days and they are identical every day, it's quite boring. (Actually, we have been there for 6 years. Every year they are the same.)

AccorHotels certified review
Andrew Families - 16/07/2017

Other than the problems with frozen pipes on our first night stay, the experience was very pleasant. The problem was eventually handled appropriately by Reception staff; however, it was very frustrating (and not what we would have expected from the resort, given the premium prices that we had paid for accommodation). The furnishings and finish of the chalet that we stayed in was sub-optimal, and not of a quality that we would have expected for the money we paid. We had also visited friends at the Resort in 2016, and were impressed by the quality of the accommodation - we certainly did not get the same quality during our stay.

AccorHotels certified review
Charles W. Families - 15/07/2017
« Accomodation was basic »

We had 2 average dining experiences and I have posted these Already on trip advisor.

AccorHotels certified review
Julie Families - 10/07/2017
« Julie  »

Very enjoyable family escape . Your motto relax , rejuvenate is the truth .

AccorHotels certified review
Rosemary A. Families - 10/07/2017
« Amazing »

We stay every year. This year twice. We are never disappointed.

AccorHotels certified review
Jodi D. Families - 10/07/2017
« An amazing resort with great facilities. »

Had a wonderful time staying with you. The resort restaurants were amazing and breakfast each day was a wonderful inclusion. Our 2 Bed lakeview apartment was great. The heating really did the job to keep us warm and the size of the rooms spacious. My only negative was that our mattress needed replacing as it was sinking on one side. We also had no cold water to the bathrooms on the last morning, possibly due to the cold and the water freezing in the pipes. Not really your fault though. The activities for the kids wonderful.

AccorHotels certified review
Anonymous Families - 27/06/2017
« We always love Lake Crackenback Resort and have visited every year since around 2001. »

We always enjoy staying at the resort and our little grandson gets excited when he knows we are staying at 'the pink house'! Love Alpine Larder and very happy that Harro's is still there, always so friendly and helpful.

AccorHotels certified review
Anonymous Families - 19/06/2017
« FANTASTIC very relaxing and peaceful  »

Perfect could not ask for anything else

AccorHotels certified review
Peter K. Couples - 13/06/2017
« Relaxing  »

Relaxing with services as needed.

AccorHotels certified review
George L. Families - 11/06/2017
« Not satisfied with the speed of repair of the kitchen tap »

Not satisfied with the restaurant being shut for the first 4 days of our stay, then being shut for functions or days. Even when it was to be open and my daughter booked a table for an anniversary dinner, the when she turned up the chef advised the kitchen was closed, they had not been advised in advance. we have stayed in many Novatel's out of season and we are aware that some restaurants close for a day we accept this, however during past stays out of season this facility was always available. We felt that this year the Novatel brand is being damaged

AccorHotels certified review
Anonymous Families - 02/06/2017
« The wife and I always enjoy coming back to Crakenback. It is a beautiful place. »

Breakfast is always a great start to the day, and you guys never dissappoint. We mostly stay in the lakeview apartments and even though they are getting old they are still really nice. Only complaint I can make is about the firewood. We came and stayed at the end of May with lows of -3 and tops of about 9. I feel the firewood should be supplied in these conditions. That is really the only complaint I can make

AccorHotels certified review
Carol B. Families - 30/05/2017
« Beautiful setting - loved the open fire - loved the wildlife »

Overall it is a lovely place to stay and great re the Resort Breakfasts. Couldn't find a bottle-opener and advised reception but they couldn't give me one. The carpet sweeper in the laundry had not been emptied and was dirty and not real keen on stepping over a non-functioning spa bath to have a shower (for my age group of 70's). Loved the balconies and feeding the ducks and loved the walk to the Thredbo River and your proximity to Thredbo and places like Charlotte Pass. Also all of the roads are in mint condition. I was a bit worried re the heated pool and wondered if there was too much chlorine in it as I suffered pool itch for several days. The bedding was great and loved the tele in the bedroom and the underfloor heating in the bathroom and the general heating in the apartment. Would recommend this lovely resort to others. The locks on the sliding door to the balcony were broken. Good that there were instruction books for all appliances like washing machine and dryer and stove etc. Regards, Carol Burton (Mollymook NSW).

AccorHotels certified review
Bernie M. Couples - 28/05/2017
« We love visiting lake crackenbqck but the rooms are old and tired  »

We really love visiting the resort and especially staying in a lake view room. This was our third time visiting the resort. The room itself was in pretty bad shape considering the price we paid. The kitchen window was broken and couldn't be closed, the oven was coming out of its surround, cigarette burns in the arm chair, large stains on the couch, broken bedside lampshade to name just a few. Not to mention carpet could be replaced, re painting is needed etc. The room we stayed in last year was in similar condition - major maintenance is required on these rooms. While the breakfast tasted nice, there was nowhere near enough food. And it seemed once anything ran out (especially eggs and bacon) there was a 10-15 minute wait for it to be replaced. Considering the restaurant and adjoining function room where full when we dined there on Sunday, this was completely unacceptable. The hotel knows well in advance how many guests will have access to breakfast and should plan accordingly. I expected to se an improvement on the Monday, with less guests, but the same issues happened. Which to me makes it very clear it's a mis-management issue. We arrived at 9.30am at the resort and thought we would see if we could access an early checkin. I noted to the lady at the desk that I knew we were quite early but would there be a chance of early checkin. She was very rude and said no immediately. This was without asking our name or checking our booking - so I don't see how she would even know if that was the case. She told me they would endeavor to get us a room earlier and call me on my mobile. We arrived at the resort again at 2.40pm, and had not received a phone call. I asked what had happened, she said was too busy and didn't get a chance to call me. I found this staff member extremely rude. I travel often and have never been treated in such a manner for merely asking for an early checkin. While we love this resort, I don't know whether we will return given the poor value, poorly maintained room and customer service we received.

AccorHotels certified review
Anonymous Families - 02/05/2017

Great location, and good service.

AccorHotels certified review
Anonymous Families - 28/04/2017

Beautiful location, great room and good facilities. Frustrated when we arrived at check-in time (2pm) to be informed our room wasn't available. Had to return to reception twice and then wait for a call to be advised when it was ready .... which wasn't until nearly 4pm. Whilst we were provided a drink voucher and a $50 credit (only offered when we finally got our room key) which was nice it was a very poor welcome to the resort. We were very lucky the weather was nice otherwise we would have been stuck outside with two kids and nowhere to go.

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