Hotel - Novotel Lake Crackenback Resort and Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort and Spa Hotel

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4.5/5 730 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 10h00

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Indoor heated pool
  • Breakfast buffet Saturday and Sunday. A la carte breakfast Mon - Fri
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Horse riding (Nearby)
    • Jogging track
    • Table tennis
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Paying, Nearby)
    • Ski school facilities (Paying, Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying)
    • Ski hire facilities
    • Ski rack facilities (Paying)


  • Breakfast buffet Saturday and Sunday. A la carte breakfast Mon - Fri
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 44 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Printer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 255 reviews

Our guest reviews for Novotel Lake Crackenback Resort and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 730 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Yvette Families - 25/09/2017
« very disappointed »

We expected so much more. The room was very run down with some maintenance needed. We had an ant infestation in the kitchen, with no assistance from staff members. When checking out not even an apology or discount offered for the problems that arose during our stay.

AccorHotels certified review
Julie Families - 24/09/2017

We love the location , the apartment we stayed in no 9 , had several maintenance issues that needed attending to . Totally wonderful experience sighting platypus in the lake each morning !!!!

AccorHotels certified review
Jan B. Families - 12/09/2017
« Winter perfection »

Lake Crackenback is in the best place possible for the Australian Snow Fields. This year we utilized the Resort Bus to the ski tube and back, one word! Awesome. Can't say too much though... we want to be able to re-book for next year!!

TripAdvisor review
Family - 12/09/2017
« Falling in love with Lake Crackenback Resort & Spa »

I and my family are really falling in love with this place, can't describe with words how beautiful it is. Really worth with the price that we had paid. I hope we can come back to this resort again next time. But we are little disappointed with the Breakfast, not so many choices and variety. I hope this spectacular resort can do much better with the breakfast.

AccorHotels certified review
Natasha S. Friends - 07/09/2017
« beautiful surroundings and nice apartment on the lake with all that we needed »

Loved the kangaroos and the buffet breakfast. The open fire combined with the bedroom heaters kept us warm

AccorHotels certified review
Anonymous Families - 06/09/2017
« Great location and accomadation »

the only down side of our stay was breakfast we arrived at 845-9am and there was very limited food no bacon at all just a empty dish. The coffee machine was broken and there was no glasses for juices.

AccorHotels certified review
Linda G. Friends - 27/08/2017

The staff, checkin and checkout were fabulous. Our apartment though clean was in dire need of refurbishing. The timber furniture was worn, the mattress in the main bedroom was old, noisy and uncomfortable. The crockery was chipped and cracked. The pool is also in need of refurbishing - tiles looked dirty and old and walls were stained. All services provided were excellent though.

AccorHotels certified review
Anonymous Families - 26/08/2017

Great accomodation, good facilities,disappointing not to have free wi fi in our unit, it is standard in most tourist destinations these days.

AccorHotels certified review
Steveo Families - 14/08/2017
« Relaxing stay at Lake Crackenback »

A very enjoyable stay at Lake Crackenback, with plenty of options to fill the day or simply sit back, relax and take in the view.

AccorHotels certified review
Donna B. Families - 14/08/2017

Whilst moderately comfortable with accommodation, have noticed a decline in variety and quality of foods served for breakfast in Cuisine Restaurant ie: no more cheeses and continental meats nor Berry compote, cream cheese and bagels, not everybody likes bacon and eggs. Actually it seems something has disappeared every year for the past 5 years. Lakeside apartments also need update in their furnishings, lounges with no head rests are uncomfortable, also skirting boards very dusty, during windy weather both interior and exterior doors rattled a lot.

AccorHotels certified review
Jane Solo - 13/08/2017
« Very comfortable and relaxing stay »

I really enjoyed my 4 days at Lake Crackenback. The staff were all very polite and helpful and the accommodation was superb. I had a wonderful massage by the lovely Fiona and enjoyed a pleasant dinner at Cuisine. I am bringing family with me to stay again in 2 weeks!

AccorHotels certified review
Aileen &. G. H. Families - 11/08/2017
« Always enjoy our stay at Crackenback, just a shame the the Alpine Larder Resturaunt let us down »

We always enjoy going to Crackenback, unfortunately we didn't get to book one of our units and had to pay this time. The unit (38) really could do with a bit of maintenance, there are just a few issues that need to be replaced or just fixed. the kitchen also needs extra utensils, dish's, bowls, pots etc. & one could not possibly cook up a meal with what there was. We where so looking forward to a great meal in the Alpine Larder, to be bitterly disappointed by it, my barramundi was so overrun with pepper that I couldn't eat it and a chicken Caesar was made with a salad mix and then to top it off be charge $160 for the meals, come on, this was disgusting.

AccorHotels certified review
Katrina B. Friends - 31/07/2017
« So beautiful & comfortably accommodating and relaxing. »

We had a wonderful rest and was so happy 3 years ago when we came that we also brought another family with us this time. They also enjoyed it thoroughly and were so impressed they would come again. The shuttle service to the ski tube & On to the fields is so handy. We enjoyed breakfast each morning at the Cuisine Restuarant and it was delicious. Lots of hungry skiers. We took our young ones to Thredbo which is so close and the next day we experienced Perisher on the Ski Tube. The kids had a ball. Then back to our lovely warm apartment to relax by our crackling fire and eat some delicious Woodfired Pizza from the Alpine Larder Restuarant. Our guests used the pool and enjoyed that too. We will Definately be back.

AccorHotels certified review
Amanda N. Families - 29/07/2017
« Good »

Good but spa not working.

AccorHotels certified review
Nathan Families - 25/07/2017
« Relaxing »

Relaxing Experience, just a few issues that were disappointing like someone in our number 12 lakeside car spot that reception could not sort out and Cusine dinner last Wednesday night, service was slow and frustrating.

AccorHotels certified review
Sarah L. Families - 22/07/2017
« Great »


AccorHotels certified review
Simon P. Families - 22/07/2017
« A happy and rememberable ski trip. »

The unit we stayed is good. It is clean, tidy and quiet. Good heater and adequate hot water which are important but there are a lot of other accommodations they fail on them. The shuttle bus to the ski tube is a very friendly services. The only comments are the breakfast. We stayed there for 6 days and they are identical every day, it's quite boring. (Actually, we have been there for 6 years. Every year they are the same.)

AccorHotels certified review
Andrew Families - 16/07/2017

Other than the problems with frozen pipes on our first night stay, the experience was very pleasant. The problem was eventually handled appropriately by Reception staff; however, it was very frustrating (and not what we would have expected from the resort, given the premium prices that we had paid for accommodation). The furnishings and finish of the chalet that we stayed in was sub-optimal, and not of a quality that we would have expected for the money we paid. We had also visited friends at the Resort in 2016, and were impressed by the quality of the accommodation - we certainly did not get the same quality during our stay.

AccorHotels certified review
Charles W. Families - 15/07/2017
« Accomodation was basic »

We had 2 average dining experiences and I have posted these Already on trip advisor.

AccorHotels certified review
Julie Families - 10/07/2017
« Julie »

Very enjoyable family escape . Your motto relax , rejuvenate is the truth .

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