Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

3.5/5 3,539 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 15,863 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 3,539 reviews
Anonymous Families - 10/10/2018 AccorHotels certified review
« Great experience »

Very relaxing

Karen M. Families - 10/10/2018 AccorHotels certified review
« Standard »

I was disappointed that we ere not given a free upgrade for the second night even though no one was ion that room on the Sunday or Monday

Anonymous Families - 10/10/2018 AccorHotels certified review
« Fell short of my expectations »

My stay at Twin Waters fell short of my expectations. The first night we stayed there was a wedding directly outside our room. The noise from this, while not excessively loud, did complete with the TV in our room and didn’t make for an enjoyable evening. I was very relieved that the following night the next wedding was moved because of poor weather. The poor weather also meant we didn’t partake in the outdoor activities as much as we would otherwise. Normally this would mean we would spend more time in the room but we were disappointed to find there was only free to air TV in the room or paid movies. For the price paid I would have expected to get free wifi and a limited selection of pay TV included. Additionally the following items need attending in the room. The fridge was not secured and moved out of its cabinet each time we tried to open it. One of the lamps in the room was not working and with no overhead lighting in the room itself this was not ideal. Other than that, the room was clean and the beds were comfortable. Staff were friendly and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toni P., Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bren Families - 10/10/2018 AccorHotels certified review
« A convenient, comfortable and relaxing place to stay whilst attending a wedding close by. »

All the staff were very accommodating and friendly. Because it was raining, we were able to catch a cart from reception back to our parked cars so that was nice. The only negative point I would make is that my queen bed seemed to have a ridge in the middle and was a little uncomfortable at times. But all in all, a lovely stay!

Jessica Families - 10/10/2018 AccorHotels certified review
« Wedding party »

It was a lovely experience, all staff were friendly. The drivers who took us around were exceptional.

Nick S. Families - 10/10/2018 AccorHotels certified review
« We had a wonderful time. The service was excellent and we enjoyed the resort's facilities. »

We thought the service and friendliness of all staff was excellent. Whilst your staff were all good, Alana in the restaurants stood out as providing superior service. We would certainly recommend and return to Novotel Twin Waters Resort.

Morvyth H. Couples - 10/10/2018 AccorHotels certified review
« Food, fun and comfort were covered at this resort. »

Mostly positive. However, due to the crowds at the resort, most days our room service was not attended to before 4:00pm. The last night it was 5:00pm and I decided to clean up myself. The mattress was a little hard too. Apart from that, we enjoyed the walks and the food, which was quite wonderful.

Margaret L. Families - 10/10/2018 AccorHotels certified review
« Very un impressed »

The pricing for our stay is over priced and think that most activities and food and beverages where highly over priced and over rated... should b more family friendly and all activities including kinds club should be included in pricing of accommodation not a extra $200. We also did not have our rooms serviced daily and had to ring to have them done. I will be not be recommending anyone to stay at the hotel in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret L., Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 10/10/2018 AccorHotels certified review
« Needs Improvement »

Rooms were dated. Most people prefer to have 2 double beds in a room instead of a pull out couch (which was very uncomfortable). Bar staff need serious training! I ordered the same drink (Mango Daiquiri) numerous times throughout our stay and it was made with different spirits each time. One girl admitted she had no idea what it was. There was also a function on during our stay and the bar staff could not handle the crowd - they were visibly stressed to the point of being rude at times. Other staff should be trained to be familiar with the resort i.e. if you ask what time the pool closes any member of staff should be able to answer. We asked 3 different staff members and still have no idea. The smoking area is located very close to the pool, so whilst you are enjoying a swim with your children you can constantly smell cigarette smoke - this was disappointing! Food is overpriced for what you get i.e. $29 for a "Carnivore Pizza" with minimal meat. Good simple food would be a success with guests. The food at the Coolum Beach Hotel the was much much better both in value and taste. Pool was clean and the kids had a fabulous time at the Aqua Park.

Michael W. Friends - 10/10/2018 AccorHotels certified review
« 38 year catch up »

We were catching up with 2 couples who we served in the army with after 38 years and the venue was perfect. Great facilities, fabulous friendly, courteous and professional staff who made every post a winner for us. The location was also spot on.

John D. Families - 09/10/2018 AccorHotels certified review
« I expected more from the upgraded accommodation. »

We were travelling with our grandchildren (ages 7 & 6) for the school holidays. We received an upgrade to an overwater suite, which was fantastic. The problem was, it contained very minimal basic utensils. A few weeks earlier in August we also stayed at Twin Waters, where the room contained a sink for washing dishes, utensils for using the bar-b-ques, containers for serving food and a toaster. When the upgrade was offered we were unaware that the suite had little of anything in this department. We even had to ask for a knife to cut fruit. Apart from that we enjoyed the holiday and the facilities with are super.

Mrs W. Families - 09/10/2018 AccorHotels certified review

The surroundings at your resort are beautiful, tranquil and relaxing. Loved the walk around the lake taking in all its beauty. The kids had a wonderful time and were always entertained with the water activities on offer. The room itself needs updating. Chips and scratches on the bath surface and dirty stained shower curtain were a let down. Housekeeping were superb changing our bed linen and towels everyday etc as were the staff at our buffet breakfast each morning, they were always attentive to our needs. Great job! The pool area needs a major upgrade as too the spa area (too small). When we visited 3 years ago putt putt golf was great, we were greatly disappointed this time as it has been shoved into a back corner of the grassed area and we didn’t play as it did not look inviting at all. The games room was disappointing, opened the door and closed it again I think that says enough. All in all we had a wonderful, relaxing, fun filled holiday all the things I have mentioned above did not take away from the enjoyable time we had. These are just remarks for future improvement. Thank you!

Anonymous Families - 09/10/2018 AccorHotels certified review
« We have stayed there many times before, this was disappointing. »

The room was old, mirror had black marks all over it. The screens on the doors had recently been removed (they were on the doors two months prior at our last visit) which meant that we could not sleep with the glass door open. My husband has asthma, and this effected his breathing with the dust. I asked for a slightly later check out on the last morning and was told no, even though we are ACCOR Silver Members. The person I spoke to 'Sam' called me by my first name and was quite rude.

Josh Families - 09/10/2018 AccorHotels certified review
« Ok but could be better »

Resort has good facilities and staff were generally friendly. The overall feel though feels old and outdated. The lobby is old and smells of pool chemicals, the pool surface is rough and could also do with updating and some of the rooms look like they haven’t been touched since the 80’s. Many people were smoking constantly, everywhere, which was not great. The feel is not reflected in the price which is still quite significant.

Prasanna Families - 09/10/2018 AccorHotels certified review

Really good (except the bad weather). Good to see a few kids programs organised during the bad weather period.

Shayne W. Families - 09/10/2018 AccorHotels certified review
« clean nice and quiet »

had a nice quite time thank you

Mike M. Business - 09/10/2018 AccorHotels certified review
« A Lovely Stay »

We enjoyed a relaxing stay for a business conference held at Lily's. Everything was great and location worked well. Only downside was the kids club was a tiny room and basically supervised television watching.

Tung N. Solo - 09/10/2018 AccorHotels certified review
« Novotel Twin Waters Resort, Sunshine Coast, Qld »

Generally good but there is not much to do at night apart from swimming in a small pool and hanging out in the Aqua Bar with limited choices of food and beverages other than alcohol. The restaurant was expensive and don't have a la carte on the nights that I stayed due to buffet week so I didn't have any meal there. The menu in the Aqua Bar was limited and not a lot of healthier choices like vegetarian or vegan things. The breakfast was very good though and the room very comfortable and clean.

Sam P. Couples - 09/10/2018 AccorHotels certified review
« Especially for golf »

Everyone was very helpful and fitted us in for an extra night. The golf course was magnificent and was the main reason for our visit.

R W. Business - 09/10/2018 AccorHotels certified review
« A very relaxed, pleasant stay »

I was well looked after. Friendly, helpful staff. Good facilities and nice rooms.

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