Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

3.5/5 3,646 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 18,051 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 3,646 reviews
Robert Couples - 15/03/2019 AccorHotels certified review
« WE keep coming back »

Great room, good all round experience

Max T. Couples - 15/03/2019 AccorHotels certified review
« The bath looked disgusting. »

I have a photo of the state of the bath, rang reception about it but nothing actioned at that time. We visit Sunshine coast all the time and staying tonight because my Grandsons live 2mins away. Have previously taken our whole extended family as well. *******I hope it is in a better state when you host the tourism awards. Checking out however the lady on the front desk Audrey, I think, was just wonderful. There is a proverb, a soft answer turns away anger. She was marvelous. I will not give a review as bad reviews are not good for your business. Have previously given great reviewsa about Twin waters, Sydney and Wollongong as Novotel had been our preference. Just one nights stay from a customer would repair the baths so why not? Julie T.

Anonymous Business - 15/03/2019 AccorHotels certified review
« lovely, relaxing place to stay. »

Very enjoyable, nice staff, lovely facilities.

Anonymous Business - 15/03/2019 AccorHotels certified review
« plenty of large cockroaches in the room (4+) »

abit disappointed as I had to kill 4 cockroahes in my room, and twice it was not cleaned up by room service. Stagnant water smell in the room.

John J. Couples - 14/03/2019 AccorHotels certified review
« Delightful stay, »

Enjoyed ourselves greatly. Really appreciated the welcome drinks and friendly chat with other member guests. Generous late checkout.

Holly W. Solo - 14/03/2019 AccorHotels certified review

Great experience. Though I was disappointed with the lack of a few environmental issues. 1) The water in the Aquabar was self serve and the only choice of cup was a plastic one. I think a choice of glass or even paper ( for the pool) would be so more environmentally conscious, people are really starting to care about those things. 2) the same with the barista coffee at breakfast. Everyone was using the takeaway coffee cups without a choice given by staff. I think again, the washable cup should be first option and disposable only if requested. Thanks !

Carl F. Couples - 14/03/2019 AccorHotels certified review
« Mr carl f. »

it was ok, disappointed with the quality of the room, I understand it was slightly dated, but the spar bath did not work, as it was a special occasion I thought we may have had a better room, I did let reception know before our arrival.

Dave Families - 14/03/2019 AccorHotels certified review
« Great place to stay with a fantastic breakfast buffet »

Stayed for 3 nights and really enjoyed it. The breakfast buffet is fantastic, especially the barista coffee! Enjoyed walking around the lake and seeing all the fish. The lake looks really well maintained which is nice, fish were huge and heaps of them. Also liked the conservation credits and think that's a great idea. We didn't need our room done during our stay and got credit for it that we put towards a dinner on the last night.

Anonymous Couples - 14/03/2019 AccorHotels certified review
« fun »

we had a lovely time everyone was very accomadating to our needs

Anonymous Business - 14/03/2019 AccorHotels certified review
« Easy and trouble free »

fast check in and out

Vacation21693614174 Family - 14/03/2019 TripAdvisor review
« Desperately needs renovating »

The resort felt tired and run down and we were a bit disappointed on arrival. We had been looking forward to using the inflatable aqua park however it had been removed a few weeks prior. I had looked at the website before booking and there was no mention of its removal. The mini golf consists of a few flags in the grass and thats it. Not all negatives though, the buffet breakfast was fantastic and the staff are all very friendly.

Pele Friends - 13/03/2019 AccorHotels certified review
« Great family resort »

From our arrival to departure, the service was friendly and extremely helpful. Would love to come again.

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Enjoyed the stay »

Courteous and attentive staff - grounds in good order - room was clean and tidy. Hand basin in room 411 was extremely slow to empty - needs attention

Mandy Couples - 13/03/2019 AccorHotels certified review
« Beautiful. »

Whilst staying with you was an amazing experience we did try to book over the phone as we were staying with family and our intention was to be located near them. The woman who answered the phone was extremely unpleasant and far from helpful. She advised you were fully booked (before we even had the chance to give her dates) and rudely hung up the phone. After that encounter I was hesitant to even look online at your availability, if our family members hadn’t have all ready booked their accommodation with you, us and our 9 family members would have gone else where. Also, more toilet paper would have been great. We were supplied with two rolls when we arrived on Friday, we declined the offer of room servicing on Saturday afternoon as we were in the midst of getting ready to attend a wedding but our room was serviced on Sunday and no additional toilet paper was provided, luckily we had enough to get us through to checkout on Monday morning.

Dr I. L. Business - 13/03/2019 AccorHotels certified review
« Comfortable and well priced »

Good

Beate Families - 13/03/2019 AccorHotels certified review
« Relaxing, fun and enjoyable stay! »

Lovely room, service minded staff, great water activities, buffet breakfast to suit everyone’s needs. I would love to come back for the right price! In saying this, the hotel is dated and in need of a renovation. The Aqua Lounge and Bar is messy, not comfortable for dining and the que is long to get a drink.

Happy Business - 13/03/2019 AccorHotels certified review
« Wonderful staff »

My stay was great as usual! The staff is super friendly and I'm always well looked after.

Kevin F. Couples - 13/03/2019 AccorHotels certified review
« Efficient and pleasant »

Superb All things great and small were answered/solved politely and efficiently Booking with Michelle was also pleasant and efficient as was checkout with Loc We have traveled to all countries in the Northern Hemisphere except Mongolia Twin Waters may not be as lavish as some but service equal to the best

Dan Couples - 13/03/2019 AccorHotels certified review
« Wholesome but mediocre »

Activities, atmosphere and service were great. But as a couple seeking a weekend away, two singles with a joiner was not a suitable bed. It caused back pain and the centre was hard.

Tracey Families - 13/03/2019 AccorHotels certified review
« Relaxing »

Son was disappointed as the trampoline was removed.

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