Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

3.5/5 3,486 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 14,908 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,486 reviews
anhamblin Couples - 13/08/2018 TripAdvisor review
« Resort not up to expectation »

My wife and I were so disappointed with the condition of the accommodation, facilities and food service that we advised management within 4 hours of arriving that we were not staying for the booked period (5 nights). It was gratifying that our issues were not only treated seriously but fully respected. The manager and team could not have been more empathetic and arranged to refund all unused paid accommodation and other costs.As a side note, it is surprising that you have sent me a survey - it should have been known to you via management that we had had issues. Clearly there is no communication between your organisation and customer relations at the resort.

Dorota S. Business - 10/08/2018 AccorHotels certified review

Accommodation was great, service also. Unfortunately very poor WIFI connection, also food was great first couple of days then was repetitive the same same..overall very pleasant stay. One of the waitresses was excellent. Her name was Michelle (she was new but customer service to be proud of)

Eric W. Business - 10/08/2018 AccorHotels certified review
« Great overall experience »

Great Hospitality, Great staff attitudes, Politeness and helpfulness every where i turned Thanks

Brendon H. Business - 09/08/2018 AccorHotels certified review
« Tired and dated »

The Twin Waters resort is in need of a refurb. Accommodation was tired, it was like stepping back to the 1980’s. Pathway lighting and signage for rooms was innapropriate particularly when checking in at night.

James Business - 09/08/2018 AccorHotels certified review
« Short stay but met expectations »

Room was clean; breakfast was excellent and location ideal!

Dave E. Business - 09/08/2018 AccorHotels certified review
« Great »

Great

Greg N. Business - 09/08/2018 AccorHotels certified review
« Acceptable »

The Staff were excellent. The room not so much. There was no light in the main living/bed room and no bedside lamp for reading. The bathroom light was switched with the closet room light so that if one person had to use the bathroom during the night, anyone else in the room was woken by the strong light right next to the bed. The shower was very weak and very noisy emitting a loud droning noise when in use. Other than the room itself, no complaints. The staff, facilities and food were all first class.

Gina C. Couples - 09/08/2018 AccorHotels certified review

Relaxing with everything we needed at the resort

Emily Business - 09/08/2018 AccorHotels certified review
« Not quite as good as usual. »

Getting too expensive, cleaning & service slipping a little bit, staff always friendly & willing to help bit mistakes are being made.

Ross B. Business - 09/08/2018 AccorHotels certified review
« Great conference venue »

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

Peter D. Business - 09/08/2018 AccorHotels certified review
« Was. Great »

It was a work do and we had a great time

Ozaidi H. Business - 09/08/2018 AccorHotels certified review
« Excellence »

It was beautiful experienced, noce climax weather beautiful scenery and delicious buffet ood serve in your hotel.

Gary D. Business - 08/08/2018 AccorHotels certified review
« Very relaxing, good location. Rooms need refurb and better lighting at night. Food in bar very average. »

relaxing stay. we had a hire car so could explore other venues for coffee, breakfast and meals. The quality of food and room was not up to usual accor standard. I have stayed at the venue many times since it was built and it is looking and feeling very tired. Needs some exuberance and new character. Michele was extremely helpful and ensured we could stay in our room for the duration of our stay rather than moving after 2 nights - many Thanks. Our meeting facility and food for lunch at the Lily's venue was very good. Staff at breakfast venue are not engaged with guests at all - it is more like a 'coles cafe'.

Carolyn &. B. G. Couples - 08/08/2018 AccorHotels certified review
« We love coming to Novotel Twin Waters is like returning home. »

The breakfast was delicious very extensive caters for all tastes the dinner was first class. The rooms extremely comfortable clean and peaceful the staff friendly, professional efficent.

Anonymous Families - 08/08/2018 AccorHotels certified review
« Enjoyable »

We had a great time. There was one issue on our first night, a corporate event right outside of our room. Not everyone staying at the resort is there for a company workshop/retreat and don't want to listen to "work" stuff whilst getting away. The staff were amazing about finding a solution which was great. Maybe add a separate area at the bar to order food.

Di Friends - 08/08/2018 AccorHotels certified review
« played golf at twin waters, suitable room »

very noisy air conditioner fair stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Di, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team and have our maintenance team inspect the A/C unit in the room you stayed in. I have also noted the scores you allocated us across each area and as some are lower, will highlight these with management. Thank you again for sharing your experience, we do hope to see you here again soon. Sincerely, Luke Anderson Front Office Assistant Manager

Kym Families - 08/08/2018 AccorHotels certified review
« Brilliant and relaxing »

Beautiful place to stay and unwind. Great surrounding areas. Fun for kids. Plenty to do and see.

Anonymous Business - 08/08/2018 AccorHotels certified review
« Picturesque location, wonderful service. »

We had a great couple of days at the hotel. Every staff member we saw was friendly and interactive. The food was delicious! The only changes we would make in the room would be more blankets for the fold out sofa and hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will be informative for the team as we strive to continuously improve the quality of our services. I did note your suggestion for extra blankets in the room and will highlight this for management and it also appears you may have had some issues with hot water during your stay? I will pass this on to maintenance to see if there is anything wrong with the hot water system in the block you stayed in. Thank you again for sharing your experience, and we trust your next visit will be a pleasant one as we would hope. Sincerely, Luke Anderson Front Office Assistant Manager

Narelle Friends - 08/08/2018 AccorHotels certified review
« Great resort »

Enjoyable

Corinne Couples - 08/08/2018 AccorHotels certified review
« Relaxing »

Short but relaxing getaway for us.

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