Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

3.5/5 3,573 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 16,555 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 3,573 reviews
Anonymous Families - 04/12/2018 AccorHotels certified review
« Luxury and pleasant, returning patrons. »

Wonderful stay in an over water room. I hope for a discount when we book again. Thoroughly enjoy the facilities. However, could do with a revamp in the poor area. One chair broke while I was there. Kind regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am delighted to hear of the wonderful experience you had during your recent stay in one of our overwater lagoon suites. Our website is updated regularly with special deals, so I would recommend keeping your eye out for any future return visits. Your constructive feedback regarding the quality and age of the pool area is greatly appreciated and will assist the team in any future upgrades to the resort. Thank you again for sharing your experience, and I hope to welcome you back again in the future! Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Michelle Families - 04/12/2018 AccorHotels certified review
« Great stay but always room for improvement »

Overall the facilities were great. The room could have been cleaner with mould and dirt all over the two sliding doors leading out to the balcony and a couple of cockroaches in the room. Fridge was not very cold. The seafood buffet is good if you eat seafood. As I don't eat seafood and am gluten free there was not much for me to eat but still had to pay the $79 to sit with the rest of the family!!!. The breakfast was much better with a lot of healthier and gluten free options available.

Paul Families - 04/12/2018 AccorHotels certified review
« Great place to relax »

We had 4 nights with our son and his girl and her parents. A bit of an early Christmas get together. We enjoyed the water facilities etc. All in all it was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am delighted to hear of the wonderful time you and your extended family had during your recent stay at the resort and as a valued member, I would like to personally thank you for your loyalty Paul. Thank you again for sharing your experience, and I hope to welcome you back again soon. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Stephen B. Business - 04/12/2018 AccorHotels certified review
« Conference »

The Event staff was excellent and the bar staff are amazing and work extremely hard., however as I have experienced before your reception staff leaves a bit to be desired. The food was very good throughout the resort from Restaurants through to the food delivered to the events, The resort itself is, however, starting to look very dated and in need of modernisation, however, I imagine that's a major CapEx decision outside the remit of hotel management.

Anonymous Business - 04/12/2018 AccorHotels certified review
« Impressed »

work conference with approximately 300 in attendance.

Janelle Business - 04/12/2018 AccorHotels certified review
« Memories were made! »

An amazing time with our friends and family. Excellent facilities. Clean rooms and friendly staff.

Kim Business - 04/12/2018 AccorHotels certified review
« Nice resort - »

resort was nice - we were staying for a conference and booked 3 rooms and were situated all over the resort, check in was great fast and easy - check out terrible stood in line for over 15 mins, the little cafe inside just near reception was great, the food was fresh, the shop was stocked perfectly with a good selection. They had a function over the other side of the resort the waitresses were very quick with our drink orders and the food was terrible - i could not even cut my steak let alone chew it which is a shame as it looked great -

Renee Families - 04/12/2018 AccorHotels certified review
« We really loved Twin Waters but... »

My family and I had an amazing stay with you last week however, there was one thing we were really disappointed with. On the second night of our stay, there was a wedding party directly behind our room which was noisy and finished up late. There was a bar set up only a few metres away from our back door. Whilst we understand, it was really hard to deal with due to having a child with us. It was a Monday night and the hotel was very quiet. We would have appreciated either being advised of the party at the time of booking the accommodation (you don't expect to be dealing with a wedding party when booking accommodation on a Monday night) or perhaps being offered room change as it was very clear that the property was no where near full occupancy. Besides that, we had a fantastic time, the activities were awesome. We didn't set foot off the property for 3 days as there was plenty for the whole family to do and enjoy. Most of the staff were really friendly and accommodating and provided us with great service. Thanks, Renee M.

Jasmine G. Solo - 04/12/2018 AccorHotels certified review
« Mrs »

Was relaxing and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasmine, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty Jasmine, and I am delighted to hear your recent stay was an overall relaxing and enjoyable experience. I will be sure to share your comments with the rest of the Team. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Jan S. Couples - 04/12/2018 AccorHotels certified review
« We had all the services we expected and more. The check in was done by Bec and the Porter, Peter, waere very helpful on several occasions. The service to take us to and from the local bus stop was excellent. »

It was very pleasing to have been given the disabled room we requested so that the shower was easy and safe for my husband to use. We were a little puzzled that the disabled room was almost the furthest distance from the daily amenities so there was a need to walk every day and mostly several times a day. It would be advantageous to have the disabled rooms closer to the amenities. The staff were excellent almost all the times and the standard of cleanliness was good. We had not been to Twin Waters for a long time and were glad we came back. The hotel has been very well maintained over the years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to thank you for your loyalty Jan. I am so pleased to hear you and your husband had a wonderful time during your recent return visit to the resort. Bec and Peter will be glad to hear that their service helped create an enjoyable experience. Your feedback regarding the distance of the accessibility rooms to the Resort amenities is greatly appreciated, and will assist the Team in any future upgrades. I do apologise for any inconvenience this distance may have caused you throughout your stay. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Laila Couples - 04/12/2018 AccorHotels certified review
« The perfect short getaway »

We had a very good time at the resort. It was very peaceful and relaxing experience for my husband and myself. Loved the water activities and going a bike ride along the resort. Loved the buffet breakfast with such a vast range of options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laila, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so happy to hear of the wonderful time you and your husband had, whilst enjoying the different activities and food selections. I will ensure your kind comments and constructive feedback are shared with the rest of the team for continued improvement. Thank you again for sharing your experience, and I hope to welcome you back again soon. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Bec B. Families - 04/12/2018 AccorHotels certified review
« What a pleasant surprise »

Our stay was relaxing, with our children catered for, we could unwind and take time for ourselves. The staff were amazing as were the facilities.

Michelle A. Business - 04/12/2018 AccorHotels certified review
« dissapointed »

The Service was really bad

James S. Families - 03/12/2018 AccorHotels certified review
« Fantastic »

This was our first family holiday and it was fantastic. Friendly staff and very clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Anderson Front Office Assistant Manager

Greg C. Couples - 03/12/2018 AccorHotels certified review
« the venue was very quite as we stayed Thursday & Friday , we normally stay of a weekend . »

All good . But being a member there have been a few negative changes over the years when coming to Twin Waters .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty Greg. I am pleased to hear you had a good experience for your return visit to the resort. If you feel comfortable sharing, I would love to hear your feedback regarding the negative changes you have experienced to your membership. Constructive feedback like this will greatly assist the Team in finding solutions to ensure you have the best experience possible during your stay. Thank you again for sharing your experience, and I hope to welcome you back for an even better stay in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Tim Business - 03/12/2018 AccorHotels certified review
« Relaxing but yet an effective networking experience at the conference. »

Happy with the quality of the room & friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Anderson Front Office Assistant Manager

Stephen J. Families - 03/12/2018 AccorHotels certified review
« Not at all enjoyable »

Very loud, to the point we could not open our door due to the noise of events waking our 14 month old son up. Staff at the buffet on Friday night were extremely rude, to the point that the waiter took my partner's plate away while she was still eating off it. The waiter seemed irritated that our 14 month old was eating. We left hungry as we were rushed out. The room was tiny and dirty and a RIP off for the price that we paid. It seems that events get priority and guests are treated like second class citizens. It is not a family friendly resort. Your events kept our child up until past 11pm due to how loud they were even with both doors closed it was still waking him.

Anonymous Families - 03/12/2018 AccorHotels certified review
« It was Ok »

First, it was not what I expected. However, after explaining my concerns and issues with the room, the friendly staff tried to fix the issue.

Claire Business - 03/12/2018 AccorHotels certified review
« Well organised for business conference »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will be informative for the team as we strive to continuously improve the quality of our services. I did note some of your ratings require attention so have highlighted these for management. Thank you again for sharing your experience, and we trust your next visit will be a pleasant one as we would hope. Sincerely, Luke Anderson Front Office Assistant Manager

Jayne S. Business - 03/12/2018 AccorHotels certified review
« Location and staff were great »

The area around the resort was beautiful and the wild life so interesting, especially the bush Turkey's . Staff were very helpful with all queries

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayne, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Anderson Front Office Assistant Manager

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