Novotel Twin Waters Resort Sunshine Coast Hotel 4 stars

TripAdvisor rating 3.5/5 3,660 reviews
Novotel Twin Waters Resort Sunshine Coast
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Hotel extras

  • Onsite Cafe, Bar and Buffet Restaurant

  • Private saltwater lagoon

  • Walking distance to the patrolled surf beach

  • Le Club AccorHotels members save on resort beverages with MyGlass

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
  • Golf course 18 holes Nearby
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Twin Waters Resort Sunshine Coast

270 Ocean Drive
Sunshine Coast
4564
twin waters
australia

Tel: +61754488000

Fax: (+61)7/54488001

Contact email

Check-in from 14h00

Check out up to 10h00

  • MAROOCHYDORE :   BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS :-26.631233, 153.097443

Our accommodations

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Resort Room 1 Queen Bed Garden View

  • Max. number of persons: x4
  • Area: From 29
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Resort Room 2 Double Beds Garden View

  • Max. number of persons: x4
  • Area: From 29
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Resort Room 1 Queen and 1 Single Bed Garden View

  • Max. number of persons: x3
  • Area: From 25
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Resort Room 1 Queen Bed Lagoon View

  • Max. number of persons: x4
  • Area: From 29
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Resort Room 2 Double Beds Lagoon View

  • Max. number of persons: x4
  • Area: From 29
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Resort Room 1 Queen and 1 Single Bed Lagoon View

  • Max. number of persons: x3
  • Area: From 25
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

1 Bedroom Suite 1 King Bed Garden View

  • Max. number of persons: x4
  • Area: From 52
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

1 Bedroom Suite 1 King Bed Lagoon View

  • Max. number of persons: x4
  • Area: From 52
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Overwater Lagoon Suite 1 King Bed

  • Max. number of persons: x4
  • Area: From 75
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

2 Bedroom Suite 1 King 1 Queen 1 Single Bed Garden View

  • Max. number of persons: x7
  • Area: From 77
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

2 Bedroom Suite 1 King 1 Queen 1 Single Bed Lagoon View

  • Max. number of persons: x7
  • Area: From 77
  • Views: Lagoon view *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • TV room service ordering(...)

Our restaurants and bars

GRABIT & GO COUNTER

Type of cuisine: Other cooking style

An innovative takeaway option. Orders can be phoned through and collected at the entrance to Nouveau Restaurant. Served in takeaway containers, the food can be enjoyed anywhere around the resort. Room delivery is available for an additional fee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOUVEAU RESTAURANT

Type of cuisine: International

Nouveau Restaurant is a cosmopolitan buffet style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast and dinner, serving lunch on weekends only. Bookings recommended for groups of 8 or more

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI CAFE

Type of cuisine: Cafe

The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AQUA LOUNGE AND BAR

Photo non contractuelle / Strictly non binding

The activity centre of the resort, Aqua Lounge + Bar is a stylish sports bar which offers an all day snack menu. It is the ideal place to catch up on recent sporting activities with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,125 m²

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 800 people

Find out more
Novotel Twin Waters Resort Sunshine Coast Meeting Room

Our guest reviews for
Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

18,536 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

3,660 reviews

Twin Waters still the place to go

TripAdvisor rating 3.5/5

LynnieBuck Family - 24/04/2019 TripAdvisor review

We went up for one night and love the place. We were allowed to use the facilities before and after checking out. Over the years they've stopped some of the free activities, like bike hire, windsurfing and archery, but there's still a lot to do. The kids and I loved the water activities like the trampoline and rocknroll. Also, the catamarans and kayaks were heaps of fun. The kids activities were good and the staff were very friendly. The only downside was that as an Accorplus member this is the only 4 days in a row that we couldn't use the discount card on food. The card costs us $300 a year so that was disappointing as a lot of places seem not to honour it so to find one that does and then not be able to use it was a downer. I heard another group complain bitterly when they found out at the resort that it couldn't be used. Why not be like the shops and just not allow it on Friday and Sunday? We also were gifted a few tokens to the games room on a previous visit, but not this time. I'm not sure if it was for Accor Plus or Accor Vacation Club but as members of both, we didn't receive any this time. As Accor Plus Silver, we had a complimentary drink which was extremely nice and we ordered a wonderful Chip-a-holic dish while we sat and had our drinks. Overall a great place to go and staff are great. To be picky, there was not enough milk for coffee in the room, not enough seats (1 inside and 2 outside for a room for 4 people) but I love the touches like cold water and apples in the lobby. Free activities are also wonderful like the ping pong in the lobby. We had a lovely time away and will be booking again.

Relaxing time at the hotel

TripAdvisor rating 3.5/5

Beachseeker74 Family - 20/04/2019 TripAdvisor review

We spent 2 nights at your hotel. Checked in to a room on the ground floor facing the garden. The room is good size for 2A and 2C. However, the room is not very clean for eg. dusty bed side table and floor is dirty. Not to mention there are some dead mozzies on the wall. Quite disgusting. The shower head has low water pressure. The rooms are old looking and seriously need upgrade. Overall, we had a good time checking out the water activities and spending time at hotel common facilities.

Lovely location

Customer review rating 4.1/5

Anonymous Business - 19/04/2019 AccorHotels certified review

It was as expected - great location - I had hoped to get a room with a nicer view and did ask as travelling with a group and most of the team had lagoon views and working my way up the rewards ladder - II always ask as a regular at Novotel - I would say the receptionist was efficient but not overly friendly - I appreciate she needed to say No and did give me my free drink voucher but could have been a bit nicer in delivery

Lovely break

Customer review rating 4.1/5

Kirsty L. Friends - 19/04/2019 AccorHotels certified review

A lovely few days spent with friends in a beautiful location

We had a wonderful mini holiday. Wish it was longer!

Customer review rating 4.1/5

Sonya Families - 19/04/2019 AccorHotels certified review

My husband and I and our 2 kids had a wonderful time. The activities were all enjoyable including the beach games. Room was comfy. Love the $15 credit option for not getting room serviced. Breakfast buffet was fantastic. The weather wasn't perfect but no one can control that!

Nice family trip away.

Customer review rating 4.1/5

Bianca Families - 19/04/2019 AccorHotels certified review

Very relaxing to walk around the resort. Loved seeing the kangaroos and birds roam freely. Water activities on the lake was lots of fun for the whole family. Short walk to the beach was nice too.

Good

Customer review rating 4.1/5

Anonymous Families - 19/04/2019 AccorHotels certified review

The room was a bit too dark.It needs at least one more room light

Not great at all except the Breakfast was really good.

Customer review rating 4.1/5

Anonymous Business - 19/04/2019 AccorHotels certified review

I was working as a Volunteer for the RACQ LifeFlight Annual Gala Ball & working to a strict timetable. I was excited when I learned that I was in a Resort Suite which I intended to take full advantage of when I had my 2 hour break between 2:00pm & 4:00pm. This did not happen as my room was not ready until 3:45pm which did not leave me much time to dress for the event and get back on site after starting the day at 7:00am & also knowing that it would be a very late night. When an company knows that it will be busy, as there were functions the night before, you would think that extra staff would be rostered on as it was also the start of the school holidays. The one bonus was that the staff that were working were very friendly.

Customer review rating 4.1/5

Gail Couples - 19/04/2019 AccorHotels certified review

Very relaxed environment. Lovely grounds. Better lighting in our room would have made the stay better. No lighting in the main area of the room other than a bedside lamp.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive feedback. I will share your comments with our team as well as our Rooms division manager regarding the lighting in the room. I am sure that this feedback will be informative for the team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust your next visit will be a pleasant one as we would hope. Sincerely, Luke Anderson Front Office Assistant Manager

Pretty good but room looking a bit tired especially bathroom and there should be a safe in the room and in this day and age FREE wifi.

Customer review rating 4.1/5

Carole Couples - 19/04/2019 AccorHotels certified review

Stay was pretty good but Awe couldn’t believe that wifi wasn’t free. We travel the world and haven’t paid for wifi in years and certainly wasn’t about to start paying now. Very disappointing. Also there should definitely be a safe in the room.

It was good as expected, however not as much on offer as our stay 12 months ago.

Customer review rating 4.1/5

Logan Families - 19/04/2019 AccorHotels certified review

Experience was good and service was good as per usual. We were disappointed to see the inflatable water park had gone since our last stay 12 months prior, and also last time the pop up dining on the other side of the lagoon was also there which was also disappointing to see it had disappeared.

An enjoyable week.

Customer review rating 4.1/5

Anonymous Families - 19/04/2019 AccorHotels certified review

We had a lovely week, the staff were very friendly, hotel was nice but facilities a little tired - could do with an update.

Dear Linda, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loc Huynh Front Office Assistant Manager

Would have been better without the rain!

Customer review rating 4.1/5

Maria Families - 19/04/2019 AccorHotels certified review

Overall a really nice resort to stay at. Only downside is the entertainment for teenage kids when the weathers not good. I thought the $10 ticket for a pretty poor games room with a little steep. A free larger games room is needed on those horrible days as it can get very boring for the kids. Also, I would have loved a toaster in our room as the food options aren’t great. Was sick of eating fried food after a few days and a toaste with butter would have been good. A broom in the room would also have been handy, the amount of sand and dirt entering the room on a daily basis daily room cleaning wasn’t enough for me.

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share these with our management team for review. I am sorry that the rain has put a damper during your time with us and i will defiantly pass on the feed back towards our Activities department. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you here again soon. Sincerely, Loc Huynh Front Office Assistant Manager

Minimum standards

Customer review rating 4.1/5

Markus W. Families - 19/04/2019 AccorHotels certified review

Room was not ready on time on arrival, Especially the F&B very disappointing Fist day we had an antipasto in the bar until the room is ready, it was of a poor standard so we gone out for dinner and BF We then used ones more the restaurant similar experience.

fun, easy and practical

Customer review rating 4.1/5

Peter Families - 18/04/2019 AccorHotels certified review

so easy to stay here with children and fun. Loved all the activities and how close the location to is to everything else on the coast. So great!

Dear Peter, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty Peter. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Great Value

Customer review rating 4.1/5

Judy Families - 18/04/2019 AccorHotels certified review

Love Love Love staying at Twin Waters. The staff are amazing, so friendly and happy to be there. Waking up either garden or lagoon view is beautiful. No need to go out, food choices are right there. Thank you

Good family holiday

Customer review rating 4.1/5

Chris Families - 18/04/2019 AccorHotels certified review

Enjoyable family holiday. All staff were particularly welcoming and friendly towards children.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. I would like to personally thank you for your loyalty Chris. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team as I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters Resort

Perfect family celebration

Customer review rating 4.1/5

Mick Families - 18/04/2019 AccorHotels certified review

I held my 40th here with all my family and friends and all of our expectations were exceeded.

Great

Customer review rating 4.1/5

Des Families - 18/04/2019 AccorHotels certified review

We loved the facilities.

Lovely but very disappointed with the room

Customer review rating 4.1/5

Kylie Families - 18/04/2019 AccorHotels certified review

My children and I always stay at Novotel wherever we can. On this occasion we were given an upgrade because for no apparent reason money was “accidentally” taken out of my account (by the hotel staff). They were apologetic and said we could be moved to a King Suite. This occurred after I had paid for accomodation. So knowing we were in a king suite I brought food, condiments, snacks etc as we always stay in king suites at Novotel Nusa Dua. I was shocked when I walked in the door and noticed there was no cooking facilities - nor a fridge big enough for the food I had brought . In addition, the room was tiny in comparison to what we were used to. Long story short I had to throw out everything frozen, and was out of pocket $600 because we didn’t have cooking facilities and had to purchase food. Overall it was a disappointing experience and I will reconsider if we will stay at Novotel twin waters again.

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