Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

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3.5/5 3,411 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis (Paying, Nearby)
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 13,750 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,411 reviews
TripAdvisor review
Business - 22/05/2018
« Work and relax »

Resort is dated but not old, room was clean and well appointed. It is i a great location of the Sushine Coast and eaxy to get to. Gardens are well kept and tne resort is easy to get around. Meals although not 5 star were great with plenty of choice. Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your positive feedback. I am pleased to read that you enjoyed your stay with us and found the resort and its services to be to your expectations. We hope to welcome you back again in the future. Sincerely Warwick Kahl General Manager

TripAdvisor review
Couples - 20/05/2018
« Autumn break »

Friendly staff, good food, lovely setting. Property a bit tired and in need of TLC. Would have liked to be shown to our room rather than just told where it was. A bit isolated so really need your own transport.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback and valuable comments. We hope to welcome you back again in the future. Sincerely Warwick Kahl General Manager

AccorHotels certified review
Bianca Families - 19/05/2018
« Slightly above average »

Food and drinks were overpriced for families who want to stay and play in one location. It was definitely enjoyable but could have been better with more cold weather activities/entertainment for children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bianca, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments regarding the food and beverages and winter activities with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
Eliza Families - 19/05/2018
« Room had stains on floor and things needed fixing »

I'm staying for my wedding in November and I was a little disappointed other dirty curtains and room. I hope I don't experience it again

AccorHotels certified review
Don Couples - 19/05/2018
« Enjoyable break »

Friendly, helpful staff. Lovely setting and good food. Resort itself is a bit tired and in need of some maintenance and TLC. Location is a bit isolated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the tiredness of the resort, maintenance, directions to room, access up stairs and egg station with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Thanh H. H. Couples - 19/05/2018
« A fantastic facilities and relaxing environment. »

We were out most of the time, however the time we spent in the resort was wonderful given its well-maintained facilities and environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanh, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments regarding the grounds and the maintenance of the facilities with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
Rhonda A. H. Families - 19/05/2018
« We were looked after satisfactorily but please see my comments below. »

We had a comfortable and relaxing stay but had difficulty approaching the Dining Room from the foot path. My husband uses a walking frame and we had to negotiate several flights of stairs some of which did not have handrails. We were told a ramp was available but its location was not signposted; hence we did not use it or attend the Dining Room after our first night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the signage for the ramps and the access to the restaurant with our team.I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Anonymous Business - 19/05/2018

Location good, Reception good, Room Ok, Meals bad

AccorHotels certified review
Linda P. Business - 19/05/2018
« beautiful location & great service »

Front desk staff were very helpful and the room was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the front desk staff with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Bernadette Families - 18/05/2018

Overall satisfied with the resort & rooms unfortunately as a family we were separated by a small distance. My main objection to this resort was that my room was at the end of the resort & I had to walk past a very unkempt area containing old fridge rusted out shelving & general debris I considered this to be very unprofessional of any hotel/ resort let alone a Novetel! The staff were very helpful & welcoming at front desk arranging a microwave ( $10 a day cost well worth it)for our use for an infant. Water activities were a highlight for the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernadette, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the resorts maintance and areas around the resort with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
S C. Business - 18/05/2018
« great location and setting but some room refurbishment would improve the experience »

As above the location and setting is amazing and the conference facilities and food was very good. The room I was in was however getting a little 'tired' looking. The bathroom wasnt that clean looking due to this and the dirty ring in the bath itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the maintenance of the resort, the rooms and the bathroom with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Ben A. Business - 18/05/2018

Enjoyed the stay - A big hike from the reception to the room though! Room was adequate, clean and quiet. Your staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the age of the resort with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Ken Couples - 18/05/2018
« Accomodation was really enjoyable and comfortable. »

We dined at Nouveau on the wed night, with low patronage the buffet did not work for us. Food selection was not great. The breakfast selection was a bit ordinary as well .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the buffet breakfast and dinner with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Anonymous Families - 17/05/2018
« Pleasant stay »

Our room was a good size, clean & the bed was very comfortable. The sofa needs to be updated, uncomfortable to sleep on. The resort is starting to look tired needs a revamp. Our meal in the main restaurant buffet was extremely disappointing.. my husband & I both got food poisoning & were vomiting all night.. we thought the seafood (oysters) were not right. The salads weren’t fresh & not enough variety. A lot of processed desserts etc, it’s definitely not worth $80-$90 a head.. way to expensive. We’ve had many meals over the years in this restaurant and it’s previously been fantastic so we were extremely disappointed.

AccorHotels certified review
Kerrie Couples - 17/05/2018
« Time to update »

The place is looking tired and I was surprised there is no light in the main part of the room. A good reading light would have been useful as I couldn’t even read a book after dark. Carpet and furniture in the bar needed cleaning as lots of stains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the lighting and cleanliness of the rooms with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Sarah Families - 17/05/2018
« Great »

It was great, wish we would have stayed longer so we could have enjoyed the water activities. The staff were fantastic especially front reception. The food was good :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments regarding the pool area with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Marilyn Couples - 17/05/2018
« We enjoyed our 2 night stay. »

My husband, myself and our daughters and their families came for 2 nights to celebrate Mother's Day. We had a very enjoyable time. Our room was very comfortable with a nice view. The staff were all friendly and the kids enjoyed the trampolines, water park and the spa etc. It is very child friendly. The facilities are good, the rooms were nice and clean and the entrance/foyer is impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments regarding your enjoyable stay for Mother's Day, facilities and rooms with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
David Couples - 17/05/2018
« Wonderful stay in a lovely suite »

The staff were friendly and helpful, the bed was comfortable and the over water suite was spacious and beautiful. The pool and lagoon are stunning. A great place for honeymooners or families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments regarding the helpful staff, spacious over water lagoon suit and the pool and lagoon with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Novotel Twin Waters

AccorHotels certified review
Lisa Families - 16/05/2018
« A pleasant stay but more to do with the company due to us being there for a wedding. »

Our stay was pleasant. We were there for a wedding which was nice, but the rooms and hotel certainly need an update. Everything is getting so old and worn. The distance between everything around the resort is inconvenient in some ways. The spot for the wedding was absolutely beautiful and was a lovely ceremony. Lily's on the Lagoon is a fantastic venue for a wedding and it was set out beautiful, but the food was such a let down. The amount of money the Bride's Dad paid did not match up with the quality of the food. I would've been extremely disappointed if it was me. So many people commented about the food. The staff were great and very polite and helpful at all times, so credit to them. The next morning we all had breakfast together, and again, the food at the breakfast buffet was such a let down. Most things were cold and there was such a long wait for coffee or for eggs if you didn't want what was available (which wasn't much to be honest). If it wasn't for the wedding we probably would've been quite disappointed with our stay. We won't be rushing back there again unless things have been updated and the quality of the food improves. Service was great and staff were pleasant, so that makes a big difference.

AccorHotels certified review
Christine Couples - 16/05/2018
« Beyond the value »

We got the much nicer and spacious suit than our friends who paid the same amount. That +$1 breakfast is award to us because there is no other breakfast nearby to choose. So, we felt we were so spoiled and so lucky. Thank you so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qing, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments regarding the suit and $1 breakfast with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters

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