Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Hotel

Novotel Twin Waters Resort Sunshine Coast Hotel

Ocean Drive  Sunshine Coast 
4564  TWIN WATERS
AUSTRALIA

3,153 reviews
TripAdvisor Rating Based on 3,153 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Nearby)
    • Tennis (Paying)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis (Paying, Nearby)
    • Volley ball facilities

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Drink vending machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 8,775 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,153 reviews
AccorHotels certified review
Christine Couples - 19/07/2017
« A treat. »

Everything just flowed. Check in was easy. Breakfast was spot on.

AccorHotels certified review
Anonymous Couples - 19/07/2017
« It was a nice stay.  »

I did have some difficulty contacting staff to enquire about the water activities. I didn't realise there was information available via the TV, which wasn't particularly helpful, and the only way I eventually managed to get any help was by calling the hotel with my own mobile; I tried several times on the internal phone without any success.

AccorHotels certified review
Steve B. Couples - 19/07/2017
« disappointing »

It was okay. the staff were fine and friendly, however the only reason I was staying at twin waters was so I could participate in the velothon starting from there on the Sunday. The 'special package' I got included breakfast - great - just what I needed before a big long bike ride, however breakfast started at 6:30 which was the same time as the race! Surely that could have been planned better? Also the receptionist didn't know where the start line was. I was offered a $50 extra night, which i decided to take up when checking in, but was told it had gone up to $65. Overall, the place is hellishly expensive - $48 for 2 pizzas? $18.50 for a movie?

AccorHotels certified review
Paul Couples - 19/07/2017
« Very Enjoyable  »

Lots of activities. Close to beach.

AccorHotels certified review
Anonymous Solo - 18/07/2017
« Great relaxing  »

Relaxing

AccorHotels certified review
Lorraine B. Couples - 18/07/2017
« Lovely stay »

Our stay was relaxing and enjoyable

AccorHotels certified review
Anonymous Couples - 18/07/2017
« Average Stay »

Nothing unique especially as an Accor Plus member

AccorHotels certified review
Kevin L. Families - 18/07/2017
« overall a great experience loved the friendly welcome and friendly staff. »

Would have loved to have stayed longer.

AccorHotels certified review
Stephen H. Business - 18/07/2017
« wonderul »

service great, wonderful food wonderful setting. Although our room 188 was a little dated. Out side of fridge old and rusted. taps in basin not quiet right plug in bath didn't fit

AccorHotels certified review
Julie Couples - 18/07/2017
« Enjoyable  »

We really enjoyed the breakfast. The staff were very friendly and helpful. Rooms very clean

AccorHotels certified review
Andrew B. Families - 18/07/2017
« Resort is looking very dated and i found the staff provided poor service levels, everything seemed a hassle for them. »

From initial check in through to the check out process I found that the level of the service provided by the staff was poor. Everything seemed too much trouble, asking for something appeared to be an inconvenience and the impression was that we were doing them a favour by staying there. Also the resort (not room) is starting to look very dated, rotten decking, chipped and cracked tiles around the pool area. It could be so much better

AccorHotels certified review
Phil D. Families - 18/07/2017
« OK - not great »

Had to wait ages to check in 'member' given chance to jump the queue. Room - was OK, but a bit dated and tired as is the whole resort. Came to stay as I was taking part in a large cycling event the following morning - 'Velothon Sunshine Coast'. Novotel Twin Waters was a partner of the event, and yet could not lay on Breakfast early enough for those taking part in the event. Me and my family were woken at about 11:30pm by drunk revellers leaving the bar and I was awake at various points during the night due to the incredibly loud buzzing fridge in the room. Air con system also very noisy - we turned ours off, but the noise from other units was very load. On a positive note the activities on the Lagoon for the kids were good and the kids really enjoyed this.

AccorHotels certified review
Tanya A. Business - 18/07/2017
« really good »

I was only there for a few days on a work conference, I found the staff to be friendly and the service was excellent. Great views and the food was amazing. Rooms were nice, the only thing I would mention was a really big cockroach in my bathroom one night. This didn't really bother me but worth mentioning. I would definitely visit again with my family.

AccorHotels certified review
Julie B. Couples - 18/07/2017
« Brief and comfortable stay. »

The location was lovely but the rooms were quite old and are probably due for refurbishment.

AccorHotels certified review
Pete R. Couples - 18/07/2017
« it was ok »

I think the management needs to look at who they are hiring. The 'kids' that work there seemed to need a makeover. One lad in the morning looked hungover at best and had scratches all over his face. His hair hadn't been washed in days. Very unkempt. He actually looked like he had come straight from a nightclub and had been in a fight. The girls that worked in the restaurant in the evening weren't overly pleasant and one in particular who greeted us and showed us our table bordered on rudeness and couldn't care less. They need major training in etiquette and polish. I suppose it comes from their manager in letting them get away with this. I didn't see a manger in sight either in the morning or evening.

AccorHotels certified review
Daniel M. Business - 18/07/2017
« Feedback »

Friendly staff and reception. Room was fair. Dinner prices and quality were good. Layout very pleasant. And lots of attractions if one would stay longer. Breakfast price too high . To me it is not justifiable to charge 35 Dollars per person. Once can not eat as much for the price. But all in all good and I will come back.

AccorHotels certified review
Steven K. Families - 18/07/2017
« Really enjoyed the accommodation and dining options  »

From booking in to booking out the staff were very helpful and the resort and facilities exceeded our expectations

AccorHotels certified review
Gaurav Families - 18/07/2017
« great time »

My experience was seamless- from check in to check out. My engagement with the hotel staff across various touch points was fantastic. Special mention to the staff at the Nouveau restaurant for putting on a great brekky everyday especially the staff cooking the eggs to order.

AccorHotels certified review
Anonymous Couples - 18/07/2017
« Amazing Customer Service, great room views, and great activities »

Our Anniversary at Novotel Twin Waters was perfect. Upon checking in, we were given a late check-out, a room upgrade and two complimentary drinks at the bar for our anniversary. The activities were nearby and lots of fun. Will definitely be booking again in the future.

AccorHotels certified review
Anonymous Families - 17/07/2017
« A disappointing experience overall.  »

A disappointing experience overall, activities out sourced and not included, Accor plus membership of little value 12 pm late checkout in off season and dining discount at ala carte restaurant tight. Most staff some exceptions (e.g. The egg chef was excellent) didn't seem very willing to help, the green initiative for no room service was unnecessarily convoluted to the point where it seemed like you were trying to avoid having to credit the account by loophole.

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