Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Hotel

Novotel Twin Waters Resort Sunshine Coast Hotel

Ocean Drive  Sunshine Coast 
4564  TWIN WATERS
AUSTRALIA

3,198 reviews
TripAdvisor Rating Based on 3,198 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Nearby)
    • Tennis (Paying)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis (Paying, Nearby)
    • Volley ball facilities

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Drink vending machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 9,783 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,198 reviews
TripAdvisor review
businesstraveller197 Family - 22/09/2017
« Excellent »

I read quite a few negative reviews before going which nearly made me cancel. So glad we didn't as it was brilliant! Kids had a ball, we had such a relaxing time. Loved the fish feeding. Will be back!

AccorHotels certified review
Jo-anne Couples - 20/09/2017
« Wonderful stay »

Booked into a standard and upon arrival informed that we were upgraded into a King Spa Room. We were here for our anniversary weekend so was a wonderful surprise.

AccorHotels certified review
Nicole Families - 20/09/2017
« Lovely resort but kids were dissapointed »

The resort is lovely and we did end up enjoying our stay. The rooms are well appointed and modern, lovely pool area though the pool is not heated the lake is warmer. Great little beach area and path around the resort makes for a lovely walk. Unfortunately the inflatable obstacle course that was advertised as being open and included in the water actives has been privatised and was not open until after our stay had ended leaving me with two very disappointed boys. We chose this resort mainly because of this feature for our boys to enjoy and it definitely put a dampener on our stay.

AccorHotels certified review
Timsilver Business - 20/09/2017
« Enjoyable staff very good however the hotel needs monies at it its tired »

pleasant friendly setting

AccorHotels certified review
Michael R. Couples - 20/09/2017
« Pleasing, however, at times felt like I needed to step into line »

Stood in the priority arrival lane at the reception desk for about 30 minutes, until someone motioned from the other end of reception to come down to them after they served those waiting in the non priority line. I wonder whether it is actually of value having an Accor card.

AccorHotels certified review
Ben H. Couples - 20/09/2017
« Mr Ben H. »

We love the resort setup. We ave stayed there before but notice now this stay the bed was not comfortable. The banging of doors from other guests kept us awake at all hours this made it not. Restful time. If can put soft close on the doors would make a huge difference! We love the feel of the rest.

AccorHotels certified review
Pamela A. M. C. Couples - 20/09/2017
« Big let down »

I've always wanted to come and stay at Twin Waters. Our room was lovely. But, your resort is terribly boring. Cable t.v. that has to be purchased! Please! Nothing to do in the evening. Only the bar, or the ridiculously over priced Noveau Restaurant. Pool not heated! Gas heating, please! Many areas of the "resort" rotting, in need of some real upkeep. That ridiculous walkway to the Maroochy River, that is just barely holding together. Being able to hear the sea; but not actually see it from your resort. What about those poor folk who are wheel chair bound, or with a wheely Walker who'd like to get to the beach? Arriving and no one actually telling us what was available there. We were totally in the dark. We went back a day later to ask about the wifi. We had one memorable team member, who actually was pleasant to deal with. Marnie, I believe, was the young ladies name. We were excited to see the Red Jacket Aqua Park. But, the whole time we were there, 6 nights, there was never a sign saying when it would be open. And it seemed Not to be, the whole time we were there. There are gaps in the floor of the Noveau Restaurant. Which I would imagine cockroaches would love! Has your restaurant been approved by Health Inspectors because of this issue? We discovered the Happy Hour sign in the Aqua Bar, purely be accident! No one bothered to tell us. And Happy Hour, 3-4? A strange time! My husband and I wondered if because we WEREN'T Accor Time Share Folk, or whatever you call it, we were left to our own devices.

AccorHotels certified review
Cheryl M. Couples - 20/09/2017
« FANTASTIC RESORT »

To start with we were warmly greeted by Madison & explained that we knew we were early she promptly checked if our room was available for check in - which we were advised it was, so this is great. Initially we booked an Over Water Bungalow but when I went to pay for it I was then advised that there weren't any available. But I decided to ask at resort if there were any & as luck would have it we had been upgraded - we were so extremely with this & can only thank & praise you for this. After enjoying a Pizza from the Grab n Go We enjoyed a relaxing afternoon at the hotel. we decided to dine at the Aqua Bar & lounge (feeling that we wouldn't eat $80 worth of seafood each & to be fair we thought that was a little over priced for a Buffet). Not only was the queue ridiculously long with little staff on serving. But our meals did not in any way meet our expectations. I chose the Chicken with Mango & Macadamia nut main meal & opted to have the Potato & Pumpkin Au Gratin removed. I still got the Au Gratin Mash, the gravy was awful & completely over powering, there was no taste of either Mango or Macadamia. My husband just felt like the wings & could not eat these. I ended up leaving my meal & we went back to our room & had Cheese & snacks that we purchased. All weekend I wanted to ask had I got the wrong meal but did not at the time want to offend anyone. But on another positive note I had foolishly left my bag (how I dont know) hanging on my chair & a lovely young staff member returned it to us as we were walking to our room - to which we were exceptionally grateful (I had alot of money in there). My husband thanked & gave her a tip the following night. We would have loved a sit down Al la carte or Asian Fusion restuarant (or similar) not being fans of Buffet - If we are paying good money for a meal we like to be served - just our personal preference. Overall we had a wonderful time & feel the resort has a great feel. We would love to bring our grandson back one day when he is older. Thank you for our weekend

AccorHotels certified review
Anonymous Families - 20/09/2017

Fantastic! Next time I'll be sure to spend a few nights.

AccorHotels certified review
Ian B. Couples - 20/09/2017
« Great Stay »

Most impressed with everything about the resort. You've thought of everything. Excellent room and view and lovely food available to suit all budgets.

AccorHotels certified review
Karin S. Families - 19/09/2017

We got an upgrade as our original room was immediately in front of a massive power generator and no others were available. This was much appreciated. The room was lovely and the facilities are great. Staff are friendly and helpful. Breakfast buffet was not up to standard. Greasy, cheap food prepared poorly. No veg in hot food, eggs were awful, cheapest bacon etc. I understand that the buffet was included but would not eat there again. Food at restaurant n evening was also very ordinary and seemed to be at cheap take-away standard.

AccorHotels certified review
Johnh Business - 19/09/2017
« Comfortable room , a little dated though »

Excellent service from staff and rooms comfortable .

AccorHotels certified review
Debbie F. Business - 19/09/2017

Nice setting but very tired.

AccorHotels certified review
I W. U. M. R. I. I. W. Y. Business - 19/09/2017
« Wonderful except the coffee (upset many people on Sunday morning) and check out ladies. »

Nice clean room, lovely food which was well presented. Unfortunately the check out lady seemed irritated when I asked her to check my room had no charges against it. Her solution instead of quickly checking was to say when you leave just put you key in the box and it should be ok.

AccorHotels certified review
Gayle K. Families - 19/09/2017
« Ok need to heat and upgrade the pool »

Great room . Bit overpriced . Fantastic grounds well maintained . But a bigger pool with slides for kids etc would be better. Next break will be a big 4 caravan park. Also coffee shop not iin a good spot and choices limited nothing really fresh to have for breaky only other choice was the restaurant which is expensive . Need also to move the pool table at the bar it's in the doorway

AccorHotels certified review
Mladen T. Business - 19/09/2017
« Very nice place and very relaxing »

Very good experience, nice place for holiday and also for business conferences . Massage was great, water park very nice.

AccorHotels certified review
Pl Business - 19/09/2017
« Confortable »

Pleasant, comfortable, clean

AccorHotels certified review
Tony R. Business - 19/09/2017
« Mr tony reidy »

Great location and a great place to stay. Friendly and helpful staff.

AccorHotels certified review
Barry T. Couples - 19/09/2017
« Mr B. T. »

Fine once we found our unit after being given bad directions, and receiving a door key which didn"t work, which required a walking trip back to reception. Currawong (bird) ate the windscreen rubbers off the car, and a nest of black ants travelled down a leaf that was leaning on the car and made a nest in our car doors. Other than that we enjoyed our stay.

AccorHotels certified review
Natalie S. Families - 19/09/2017
« Served the purpose for the overall stay. »

It was short but nice. The resort is a little run down, I think if it wasn't for the family activities, I wouldn't be as impressed. I found the bar nice but it didn't seem to fit in, has this been renovated and the rest left out? I can understand lack of budget for renovations but it's the little things that need to be fixed/cleaned e.g. The cobwebs in the reception area.

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