Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

3.5/5 3,578 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 16,650 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 3,578 reviews
Anna S. Families - 14/12/2018 AccorHotels certified review
« Great time with the family »

Kids loved the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am very pleased your recent stay with your family was filled with great experiences, a fun in the resort pool! The Novotel Twin Waters Team love to hear about our guests great experiences, and I will be sure to share your feedback with them. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Pavel Couples - 14/12/2018 AccorHotels certified review
« We liked it a lot. Nice place, recommend for families or couples. »

We only had a couple of minor issues - on the first day room was not cleaned and on the last day misunderstanding at the bar restaurant (firstly advised 50% discount then still charging a bit more due to staff mistake)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavel, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty Pavel. I am delighted to hear your recent stay was an overall success, however I do apologise for the inconveniences caused due to the room cleanliness & bar service. I will ensure both Department Managers are made aware of these instances to ensure an appropriate review of our service is conducted. Thank you for highlighting this for us; it greatly assists the team in our continuous development. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Marian T. Couples - 13/12/2018 AccorHotels certified review
« Great location and facilities. »

Very enjoyable. Only complaint is that we had a late check in, and we're told that in room dining as available until 10 pm. As soon as we got to our room, I rang in- room dining to place an order, at 9:50 pm, but was told that the had shut down early as it had been a quiet night. This was unfortunate, as I am required some essential medication with food. We then had to drive back into Maroochydore to try to find something to eat - but at 10:10 pm every venue was shut or closing down and we're unable to locate anywhere to dine. Even the minibar in the room had nothing in it except water and alcohol and 4 small containers of UHT milk - only thing available with which to take my medication.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marian, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am happy to see your overall experience was one of enjoyment, however please accept my sincerest apologies for the inconvenience and discomfort caused by the early closure of in room dining service. Please be assured I will ensure our Food & Beverage & Outlets Managers are made aware of your experience, to ensure this does not occur for future guest experiences. Thank you for providing this feedback, it is incredibly valuable to the continued development of our guest experiences. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Patricia C. Couples - 12/12/2018 AccorHotels certified review
« It was 'alright'.... »

Thank goodness this was our complimentary night! We have stayed at Ibis Style in Paris, Darling Harbour and Brisbane, and our bed (mattress and pillows) in Novotel just could not compare for comfort. We spent a terrible night, with back ache and headaches by early morning!!! Perhaps it is time to update bedroom furniture!!! The room had no screen on doors so we could not leave doors to garden open as mosquitoes were fierce. As for breakfast, our Accor card was not accepted, unlike in other Accor hotels where we have stayed, including Novotel, and this makes breakfast expensive. Isn't it time that this meal gets the Accor discount? Sad to find that lunch at Nouveau has been taken off on weekdays, as we have enjoyed many lunches there, as we live locally. Dinner buffet, however, was lovely and as always, staff were very friendly and efficient.

Nathan Business - 12/12/2018 AccorHotels certified review
« Easy »

Easy check in, easy check out. Great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am delighted to hear your recent stay at the resort was an overall successful time, with easy, stress free experiences. I will be sure to share your feedback with the rest of the time. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Anonymous Friends - 12/12/2018 AccorHotels certified review
« Initially given an unclean room. Given another room - not so clean either so cleaned it myself »

Very confusing how to get around. the signage is not clear. However the reception staff and porters were very pleasant. Cleaning staff didnt know the layout and sent us on a merry go round to find our room. The room was very small - too small for 2 people.

Cassie Families - 12/12/2018 AccorHotels certified review
« Overpriced and lazy staff »

Staff would prefer to chat amongst themselves than serve guests. Smoking area at front entrance to the resort, disgusting way to welcome guests. Glass at reception building filthy, dirty water sitting in fountains at front - fountains not turned on or broken. Staff moving around resort in motorised buggies are unfriendly and unhelpful, no attempt to slow down while approaching guests on path, just expecting guests to get out of their way, no "Hello" or "Thank you", not even a smile. Guests not wanting buffet on Friday or Saturday night have to eat at bar. For a 4 star hotel I would have expected even just a handful of tables cleaned and set for guests wanting to dine from bar menu. Instead tables cluttered with dirty glasses, plates and two male staff chatting away together behind bar. Tomato sauce came out in a plastic container, this is hardly 4 star. More umbrellas required in pool area considering how many guests use facilities. Charging guests to deliver room service WITHIN the hotel grounds is blatantly ripping off guests. ABSOLUTELY OUTRAGEOUS. The best part of what was supposed to be a very special and memorable weekend with my sisters and Mum, was leaving. Extremely unimpressed by Novotel Twin Waters. I have stayed in many different hotels and resorts within Australia and overseas and never felt so underwhelmed.

Rebecca P. Friends - 12/12/2018 AccorHotels certified review
« Very good »

Really enjoyed the facilities, service and overall ambiance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am delighted to hear you had very good recent stay, was enjoyable service, facilities and overall ambiance. I will be sure to share your constructive feedback with the rest of the team to ensure continuous motivation to provide excellent guest experiences into the future. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Natasha M. Families - 12/12/2018 AccorHotels certified review
« Average Stay »

My husband and I were surprisingly disappointed. For the considerably high price our room was old, had a funky smell, the carpet was stained, the spa was dirty and the toilet roll holder was half hanging off the wall. We expected a lot more from the accommodation. The staff who came to serviced the room were lovely and the buffet breakfast was of the high standard we expected. But we will definitely think twice before staying at Novetel Twin Waters Resort again.

Rob C. Business - 12/12/2018 AccorHotels certified review
« Always a good spot to stay »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty Rob. It is fantastic to hear you had an easy and enjoyable time during your recent stay, and I will ensure your feedback is shared with the rest of the team for continued improvement. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Anonymous Business - 12/12/2018 AccorHotels certified review
« Was unimpressed »

Was unimpressed with the stay , there was small black bugs in the bathroom, the kettle didn't work , I waited well over an hour for my meal to be served in the aqua bar and my colleague had her meal 10 minutes after ordering . When asked about the meal I was told "it took that long because I wanted my rump steak well done and it takes longer to cook "

John Couples - 12/12/2018 AccorHotels certified review
« Very enjoyable and a feeling of being someone special. »

When we arrived at reception the staff were very friendly and helpful. I had made my reservation Le Club Accor Hotels. I also had special requests as it was my wife's 70th birthday. Everything had been attended to. When we arrived at our room WOW we had been upgraded we had a 1 bed room suite, the flowers were on the table and cheese platter in the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty John. I am delighted your recent stay for your Wife's birthday was filled with friendly and helpful service, as well as some very special moments. We are honoured to be a part of such a wonderful celebration, and thank you for choosing Novotel Twin Waters Resort as the destination for her birthday. Thank you again for sharing your experience, and I hope to welcome you both back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Shirley C. Business - 12/12/2018 AccorHotels certified review
« a beautiful resort that enables reacquaintance with nature! Very peacful and relaxing. »

it was a great stay and very relaxing. the resport is well equipped but some of the rooms are a little tired. otherwise, very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am delighted to hear of the wonderful & relaxing experience you had during your recent stay at the resort. We agree that some of the resort facilities are showing some signs of aging, and your constructive feedback will assist in any future upgrades. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Luke M. Families - 12/12/2018 AccorHotels certified review
« FUN AND RELAXING »

GREAT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty Luke. I am delighted to hear your overall experience was fun and relaxing, and your constructive feedback regarding the pillow comfort and AccorPlus dining discount will be shared with our Department Managers to review. Thank you again for sharing your experience, and I hope to welcome you back again in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

D C. Couples - 12/12/2018 AccorHotels certified review
« Great for a short staycation »

Staff were ALL super friendly and helpful. Parts of the resort were a bit tired and in desperate need of a refurb. Lovely surrounds. Probably a solid 3.5 star right now but deserving 4 stars if they refurb.

Marie B. Families - 12/12/2018 AccorHotels certified review
« Exceptional »

We were surprised with an upgrade and on entering our suite we were greeted with balloons congratulating us on our 50th visit. We were also given a bottle of sparkling wine, chocolates and complimentary breakfast. This all contributed to a wonderful one night stay. ( we wished we could have stayed longer). I have sent a thank-you message to the Managing Director.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I would like to personally thank you for your loyalty and continued support Marie. I am delighted to hear you enjoyed your surprise for the celebration of your 50th resort visit! This is an incredible milestone of which we are honoured to be able to celebrate with you. Thank you again for sharing your experience, and I look forward to welcoming you back for your 51st visit into the future! Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Couples - 12/12/2018 TripAdvisor review
« Twin Waters - Review »

Hotel staff are delightful. All genuinely friendly and happy to help. Rooms are beautifully clean with nice outlook, we had a room that looked over the lovely Lagoon. Highly recommend. I love the Twin Waters and it’s great value for money. We have everything we need and it’s in a handy location.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Thank you for taking the time to review Novotel Twin Waters Resort. I am thrilled to hear of the wonderful experience you had during your recent visit to the resort. We strive to provide our guests with exceptional service and wonderful memories, and I will be sure to share your kind feedback regarding this with the rest of the team. Thank you again, and I look forward to welcoming you back again in the future. Regards, Sam Marketing & Loyalty Executive

Robert Couples - 11/12/2018 AccorHotels certified review
« Poor »

Where do I start. Firstly couldn’t book in the restaurant on Saturday night as it was fully booked. Would of been good to know a few weeks in advance about the sea food smorgasbord. Then we couldn’t use the Accor card for breakfast. So we booked in for Sunday night dinner, the table top was sticker than super glue,even the waitress had difficulty in lifting a glass of the table. She was asked about the wine list but she didn’t know. a little later on we went for drinks at the aqua bar and the waitress poured more of the cocktail outside the glass than in. First time my wife went for a drink the glass slip out of her hands with the cocktail go mostly over her. We approached a waiter so he could clean the mess. All he could say was that if he had a washing machine he wash my wife’s clothes but he didn’t have one. He didn’t offer any other assistance.

Peter N. Business - 11/12/2018 AccorHotels certified review
« More Staff Required ! »

The hotel was great however you are very under resourced with staffing requirements the bar was always 10 - 15 minute wait every time which is not acceptable.

Milos D. Business - 11/12/2018 AccorHotels certified review

Always made welcome .....Sadly rooms are getting a little worn & need to be updated, A/C very loud, but all in all very pleasant stay

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