Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

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3.5/5 3,304 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Nearby)
    • Tennis (Paying)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis (Paying, Nearby)
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Drink vending machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 11,758 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,304 reviews
AccorHotels certified review
Matt N. Families - 14/01/2018
« Great but cost of food is way too high. »

Great activities and initiatives such as conservation credits. $57 for a buffet dinner and $30 for a child is expensive, the same can be said for breakfast. We found ourselves eating away from the hotel a lot.

AccorHotels certified review
S. Families - 14/01/2018
« Very nice »

We stayed 3 nights good things where the lagoon activities games room swimming pool aqua park and breakfast we missed the circus that use to be there and we ended up with a sofa bed instead of 2 queen beds the $15 room credit was good the drinks at the bar where a bit expensive meal times in the bar where very busy with 45 min waiting times for dinner and not enough tables for school holiday period

AccorHotels certified review
Adam Families - 14/01/2018
« as a young family we didnt enjoy »

Rooms are very small, relatively expensive and location isnt great for the Sunshine Coast. The sandflies and midges are everywhere. The resort location doesn't get the sea breezes. The pool and facilities are too busy and starting to get run down. The staff were friendly, including security, ground staff and cleaners that we came across - that is a significant positive. We wouldn't return again to this resort, it is just not value for money. Regards Adam

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast . I am sorry that your experience did not meet your expectations in regards to your rooms size and resort appearance as well as value for money and resort location, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your scores will be shred with the individual resort teams personally for review and action where required, again my apologies for the impact these areas had on your stay. I am pleased to note that you found the team to be friendly and attentive during your stay, thankyou for this positive feedback. Again Adam, I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warwick Kahl General manager

AccorHotels certified review
Heidi W. Families - 14/01/2018
« Excellent staff and fireworks »

We love staying over New Ear's Eve for a few days. We have done this for a few years now with other family members. Great Staff, music and fireworks. One staff member that really stands out is Sammy. Our children love him. Last year he was so helpful and kind to our 12 year old and this year our three year old still talks about going back to the 'holiday house and Sammy'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Jo Families - 14/01/2018

Wonderful stay. Restaurants on site are a bit expensive but we found places close by. Excellent place for families as there is so much to do and is very close to the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephine, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters Resort

AccorHotels certified review
Milz Families - 14/01/2018
« amazing weekend away »

The friendliest staff made our getaway so memorable and enjoyable cant wait to come back new holidays, you offered outstanding activity's for the kids to enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franca, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
Shelley Families - 14/01/2018
« Twin waters is always clean, fresh and a relaxing place to be. »

My stay was very enjoyable, the staff were very flexible and helped all the guests of the wedding we attended feel looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
Rick Families - 14/01/2018
« Satisfactory only, better experiences available elsewhere for less »

Rooms too basic Pool area dated Gym equipment not working Hotel food too overpriced

AccorHotels certified review
Anonymous Couples - 14/01/2018
« Internet was not working »

it was ok. The pool is small, room was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasha, Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast as part of your Accor Vacation Club Mini Vacation Stay. I am sorry that your experience did not meet your expectations in regards to the pool size and resort wifi , please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your scores will be shred with the individual resort teams personally for review and action where required, again my apologies for the impact these areas had on your stay. Again Anastasha , I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warwick Kahl General Manager

AccorHotels certified review
Les D. Families - 14/01/2018
« Visit »

OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Les, Thank you for sharing your experience with me. The Team at Novotel Twin Waters works hard to deliver exceptional guest experiences and it this case it is apparent that we have fallen short. Constructive and honest feedback from our guests such as yours, enables us to identify areas of improvement to ensure that we meet all of our individual guests needs and expectations. With your feedback, we are now able to improve these ares to ensure we better meet your needs next time. I can assure you that the experience you received is not the impression that most guests receive upon departure and on this occasion I apologise that we were not able deliver an exceptional guest experience. Please be assured I will share your scores with our Executive Chef to review with his team. We hope that you give us the opportunity to meet your expectations in the future, if you would like to discuss your feedback further I am happy to take verbal feedback via telephone on 07…. Regards, Brooke Front Office Assistant Manager

AccorHotels certified review
Amanda W. Families - 14/01/2018
« Great family vacation »

Fantastic service, wonderful amenities and facilities, huge range of water based activities. Our family particularly enjoy the water park, catamarans, and buffet dinner and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
Linda Families - 14/01/2018

Highly enjoyable and memorable. Great facilities and good range of services and meals. Beautifully maintained premises (buildings, gardens, roads and car parks). Especially nice to see that it had remained the same as when it first opened but had updated rooms. This was our children’s favourite holiday place and now we can enjoy it now that they have left Home and they can introduce their families to it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda and Tony, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Kitti Hunter Marketing & Loyalty Executive Novotel Twin Waters

AccorHotels certified review
Ramsi A. H. Families - 14/01/2018
« Beyond old rooms, over priced, students as staff, mismanaged, probably bad targets and guidelines by HQ in France. »

Simply I have been coming here for years simply out of convince to the location. Either local management to do not understand how to run this resort properly or HQ in France gives the wrong targets to be achieved. Of course the owners of the property want to sell therefore no money is put into the resort anymore, at least so it seems. This resort can be run most cost effectively and still have high standards and service and a better price structure for guests. Fact of the matter is if you want a higher occupancy rate through out the year and therefore a higher profitability there are a lot of things which can be done. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramsi, Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast and thank you for your loyalty in being a Le Club Gold Member and return guest. I am sorry that your experience did not meet your expectations in regards to your overall return stay including staff and pricing , please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst your scores and comments will be shared with the individual resort teams for review and action , I would like to speak with your personally about this return stay, can I please request a time that is suitable for me to call you directly. Again Ramsi, I appreciate your sharing your concerns, and I look forward to speaking with you. Sincerely, Warwick Kahl General manager

AccorHotels certified review
Danielle Y. Families - 14/01/2018
« Little run down and pricey »

It was nice, at over $300 a night for a small out dated hotel style room a little pricey! Small pool would have been nice if the jumping pillow was out in the bay and not at shore!

AccorHotels certified review
Wendy C. Couples - 14/01/2018
« Fantastic however a very let down by the 2 main restaurants. »

Living locally we just need a short break to get away from our home office. We have stayed several tie Ove the past 15 years. We loved The Shore Bar and Leisure area - A GIG THUMBS UP! We also think the Resort has done well to include the Aqua Fun Park. Plus the Guest services such as digital profile to check your room charges on the TV and the option of using Conservation Credits and Express Checkout were also great additions...However.... Both Nouveau restaurant and AQUA Bar disappointed greatly. In Nouveau, we feel the line up could be eased by asking people in the line how many they have in their party so if you have a coupe they can be seated as there were lots of small tables available but we had to wait for larger groups to be seated before they could seat us. And it took 20 minutes to get a drink order filled and delivered. AQUA Bar service was way too slow and the line for drinks usually very long (10min wait). The vegetable stack for $24 was just a slice of sweet potato, 1 slice of zucchini, 1 slice of haloumi and a few other bits of vegetable. Way over priced and poorly presented. We also went for the SPECIAL OFFER: Thursday Night Pay for 1 Adult main meal and the main meal for the second adult is half price. (Discount applies to cheaper meal, offer only valid to main meals)... "quoted from your website".... ONLY TO BE TOLD THAT IT APPLIES TO ACCOR MEMBERS ONLY. I HAD SEEN THE OFFER ON YOUR WEBSITE PRIOR TO LEAVING HOME AND I CANNOT SEE ANYWHERE A MENTION OF THIS OFFER BEING ONLY FOR MEMBERS????. VERY DISAPPOINTING BUT AS I PREFER NOT TO MAKE SCENE WE JUST PAID FULL PRICE AND THEN WERE SADLY LET DOWN BY THE VEGETABLE STACK :(

AccorHotels certified review
Paul Families - 14/01/2018
« Poor service and poor maintenance »

Facility itself is really great but multiple instances of poor management of food allergies and maintenance issues - wifi was faulty for the whole 12 days as an example imply a poor customer outcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast and thankyou for your loyalty in being an Accor Plus and Le Club Platinum member. I am sorry that your experience did not meet your expectations in the areas of dietary and wifi consistency ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst your feedback will be shared with the individual resort teams personally for review and action , I would like to speak with you personally regarding your experience, could I request a time that is suitable for me to call you directly. Again Paul, I appreciate your sharing your concerns, and I look forward to speaking with you soon. Sincerely, Warwick Kahl General Manager

AccorHotels certified review
Helen Couples - 14/01/2018
« Helen »

It was noisy and filled to capacity. Children next door were left alone and parents kept us awake on their return, Drunk and loud after midnight. Shower was uncomfortable for able people and the drain stank.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to tell us about your experience at the Novotel Twin Waters Resort Sunshine Coast . I am sorry that your experience did not meet your expectations in regards to the impact of other guests on your stay as well as your in room shower and drain , please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your scores will be shred with the individual resort teams personally for review and action where required, again my apologies for the impact these areas had on your stay. Again Helen , I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warwick Kahl General manager

AccorHotels certified review
Ng Families - 14/01/2018
« Good »

There were delays in checkin. We arrived early and thought we can have an early checkin. We didnt get our room till 230pm. Breakfeast buffet need variety. Its the same mains the 3 daya we had breakfast.

TripAdvisor review
Family - 14/01/2018
« TwinWaters quick break »

We booked and paid an extra $40 for a room with two queen beds. When we arrived at our room there was one queen size bed and a sofa. I phoned reception and was told the manager would phone me back. After waiting for over 30 minutes I phoned reception again and was put on hold to talk to the manager. A few minutes later he answered the phone and said that the were fully booked and there was no room available. He then moved us to a studio apartment. This also had one bed and they provided two uncomfortable trundle beds. We went for a swim the next morning and when we returned to our room, there was no hot water. So cold showers for the four of us.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning A7838MMdavidw, Thank you for your feedback and welcome to Trip Advisor I note you have joined this week. My sincere apologies for the room allocation not meeting your expectations, I will be reviewing with our Reservations team and Front office Manager as to where this did not allocate correctly. I note your feedback in regard opt your hot water, we have not received this feedback prior to this, again please be assured that our Maintenance team will investigate accordingly. Again A7838MMdavidw, thank you for your comments , I do hope that we are able to welcome you back again soon. Kind regards Warwick Kahl General Manager

AccorHotels certified review
Kerry N. Couples - 13/01/2018
« Mrs »

It was overall very good . We only had to bring attention to the fact that the hot food on Thursday night was Luke warm. They rectified it quickly though .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I will share your comments with our team. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gopi Jayakumar Front Office Manager

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