Hotel - Novotel Twin Waters Resort Sunshine Coast
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Novotel Twin Waters Resort Sunshine Coast Hotel

3.5/5 3,542 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children (Paying)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports
    • Kayaking
    • Private beach
    • Sailing facilities
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Archery (Paying)
    • Billiards/Snooker
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11.30am - 10pm
    • Opening hours : Week-end 11.30am - 10pm
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed fora relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

  • 361 rooms
  • 361 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Video games on TV in room
    • Iron in room
    • Coffee/tea making facilities
    • Drink vending machine
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 15,946 reviews

Our guest reviews for Novotel Twin Waters Resort Sunshine Coast

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 3,542 reviews
Greg S. Business - 12/10/2018 AccorHotels certified review
« Clean, well maintained rooms, excellent settings and facilities »

Overall I was quite happy with my experience, staff were very friendly and helpful, facilities were excellent, business conference lunch/snacks were very good and staff were very efficient at serving and cleaning up. only slight down side is the age of the rooms, they seem about due for refurbishment, but they are still very clean and well maintained, they just look a bit dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I can understand your comments regarding the age and condition of the resort and will share these with our management team for consideration and review. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you here again soon. Sincerely, Luke Anderson Front Office Assistant Manager

Rowena M. Families - 12/10/2018 AccorHotels certified review
« Great family holiday »

We had a great 2 night holiday. The rooms were clean and the food was nice. The buffet dinner was a little over priced and the pool was super cold but other than that the facilities were perfect for the family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rowena, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased your 2 night stay at the resort was fun filled, and enjoyed by the family. I greatly appreciate your feedback regarding the buffet prices and temperature of the pool. Please be assured I will share this with the team to review. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Elizabeth S. Business - 12/10/2018 AccorHotels certified review
« Had a great stay and conference. »

We found it very restful. We weren't there to enjoy all the facilities, but we could see lots of other families enjoying themselves and would like to come back with ours. Two things you might like to consider - if your guests are retired/elderly/disabled, they may like to choose whether they can manage an upstairs unit (ie carrying heavy bags/access). Retired people don't necessarily think of themselves as disabled :-) so they may not tick that box. Secondly, a few seats scattered around the edges of paths would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased your recent stay was both enjoyable and restful for you. Thank you very much for your considerate suggestions for areas of improvement. Please be assured I will pass these along with the team to review for better guest experiences in the future. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Stephen Families - 12/10/2018 AccorHotels certified review
« Great location. Room great service good »

Great experience. Only concern was the dishes were cleaned in the room rather than taken away. Luckily we had our own detergent but house keeping cleaned with water and a face washer :(

Andrew Families - 12/10/2018 AccorHotels certified review
« Great place to take the kids »

Great fun and entertaining time for the kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am pleased your recent stay at the resort was a great experience for the whole family, and I will be sure to share your kind comments with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Anonymous Families - 12/10/2018 AccorHotels certified review
« really enjoyed our stay there »

There for a conference and I thought everything was excellent. Staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudy, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased to hear your recent stay for a conference was very enjoyable. Thank you for your feedback regarding available seating, and I will share your comments with the rest of the team. Thank you again for sharing your experience, and I hope to welcome you back soon. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Denise D. Solo - 12/10/2018 AccorHotels certified review
« Good »

Nice and relaxing. I did tend to get lost everytime I went back to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased to hear your recent stay was a good mix of enjoyment and relaxation for you. I do apologise for the inconvenience you experienced whilst going back to your room throughout your stay, and I will ensure your experience is shared with the team for improvement. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Grant F. Families - 12/10/2018 AccorHotels certified review
« Great resort that accomodated well for our family. »

Friendly staff, great activities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am pleased to hear your recent stay at the resort was filled with enjoyable activities and pleasant interactions with the team. I ensure your kind comments are shared with the team. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Kate G. Friends - 12/10/2018 AccorHotels certified review
« The staff were very accommodating and friendly. »

We stayed for a friend's wedding and had a fantastic time. Unfortunately we didn't get to use all the activities that were available to us but thought it would be a great place to bring our young family for a holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased to hear your recent stay was fun filled, and an enjoyable time was had by all. It would great to welcome you and your family back a stay in the future. With such a diverse range of activities available, hopefully your young family will find it great for all ages! Thank you again for sharing your experience, and I hope to welcome you back soon! Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Sharyn Y. Families - 12/10/2018 AccorHotels certified review
« Wonderful stay »

It was the best stay I could ever hope for a beautiful upgrade to overwater villa and very welcoming reception. I just love it there and I love Accor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharyn E, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so thrilled top hear you really enjoyed your stay, and room upgrade into an over water lagoon suite. It is always fantastic to hear of such great experiences, especially from our valued members. Thank you for your loyalty Sharyn. Thank you again for sharing your experience, and I hope to welcome you back soon. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Brent Business - 11/10/2018 AccorHotels certified review

After informing reception of our disappointment at a delayed check-in they discreetly sent a bottle of wine as an apology. The accommodation and grounds were great. Will definitely come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brent, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. Thank you for your loyalty Brent. I am so pleased to hear your recent stay was an overall success! Please accept my sincerest apologies for the delay in your check in, and I hope we will be able to better accommodate for this in a future stay. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Jess Friends - 11/10/2018 AccorHotels certified review
« Very comfortable. »

It was lovely. However, I found our room to be a little outdated. It could have had USB cables, a safe to store away valuables. We were disappointed about the mini golf as it could have had an exciting course to play on. Otherwise, the resort is beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. Thank you for your loyalty Jessica. I am pleased to hear your stay was enjoyable, and I thank you for your feedback regarding room quality, and the putt putt green. I will ensure this is shared with the team to review for future guest experiences. Thank you again for sharing your experience, and I hope to welcome you back again. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Julie Families - 11/10/2018 AccorHotels certified review
« the kids loved it and it was lovely »

The inflatable water park was a hit with the kids. The catamarans and kayaks are well worth having and looking after. Overall very pleasant and relaxing. The only one disappointing thing was that we opted not to have the rooms serviced and missed out on using the food and drink credits because we thought it would come off the breakfast cost but because we booked it as a package it was not able to be used. We did not know this so that was about the one thing that put a little dampener at the end of the trip. We were not able to redeem anything as we were leaving that morning but otherwise we had a good trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie and Andrew, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased to hear your recent stay was filled with enjoyable activities and experiences. I do apologise for the miscommunication regarding the conservation credits. Please be assured we will review how this process is communicated to ensure better guest experiences in the future. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Emma Families - 11/10/2018 AccorHotels certified review
« Relaxing, lots of activities for this kids and accomodations were lovely »

Lovely family holoday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased to hear your recent stay was filled with lots of enjoyable moments! Thank you for your feedback regarding the allergen listings at the restaurant. Please be assured we take this feedback very seriously, and I do sincerely apologise for any inconvenience this may have caused you during your stay. I will ensure the team look into this matter. Thank you again for sharing your experience, and I hope to welcome you back again. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Dee Families - 11/10/2018 AccorHotels certified review
« A short but very relaxing break »

Friendly checkin, enjoyed the facilities, room clean and nice view. Good range of facilities - coffee shop and takeaway shop very handy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deanne, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased to hear your return stay at the resort was a pleasant experience, and I will ensure your feedback regarding the check in information is shared with the team to review. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

Rebecca P. Business - 11/10/2018 AccorHotels certified review

I had a smell of sewerage in my room. Air con won’t work with out the light being on and you cant charge full price when you you don’t have full ementies. Eg eater turned off from 11pm-5am.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon Ms. Rebecca, Thank you for the time earlier. As discussed, I would like to assure you that we treat all feedback with utmost importance and that I will personally look into the staff training. At Accor Hotels and in particular the Novotel Twin Waters we pride ourselves in providing excellent customer satisfaction and I would like to reiterate our commitment to high quality standards; I personally would like to make sure you will experience it during your next stay with us and therefore I would like to offer you a complimentary upgrade from a resort room to a over water lagoon suite (Subject to availability). So basically you book and pay for resort room and we will upgrade you to a over water lagoon suite. I truly hope that you will give us another opportunity to look after you and please do not hesitate to contact me during your next visit. Regards Gopi Jayakumar Rooms Division Manager

Lisa Friends - 11/10/2018 AccorHotels certified review
« all facilities in one location »

it's my second time at the resort and while it was lovely we booked two rooms and would have preferred them to be next to each other not in separate blocks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. Thank you for your loyalty Lisa. I am pleased to hear your return stay to the resort was enjoyable. Please accept my apologies for the distance between your rooms, and I hope this did not cause too much inconvenience. I will ensure your experience is shared with the team to better our guests experience in the future. Thank you again for sharing your experience, and I hope to welcome you back in the future. Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

John H. Couples - 11/10/2018 AccorHotels certified review
« John H. »

Generally very good, the sofa/couch in the room was extremely uncomfortable when watching TV staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel Twin Waters Resort Sunshine Coast. It is always very much appreciated to receive not only positive, but constructive feedback as well. I have noted your comment regarding the sofa in the room you stayed in and will pass this on to housekeeping to inspect. I am sure that this feedback will be informative for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you here again soon. Sincerely, Luke Anderson Front Office Assistant Manager

Kylie Solo - 11/10/2018 AccorHotels certified review
« Relaxed and Great Servicw »

The staff were all so helpful. Any concerns were followed up on straight away and never too much trouble. An excellent resort for a large family group with plenty included to keep the children occupied. The only fault would be that the bathrooms have become a bit dated and could use a freshen up. However they did what they needed to do and were clean. Absolutely loved the conservation credits - if only I’d discovered the grab and go ben and Jerry’s fridge before my last night!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kylie, Thank you for taking the time to communicate your positive experience and enjoyable stay with Novotel Twin Waters Resort. I am so pleased your recent stay was filled with fun activities and moments. Thank you for your constructive feedback regarding upgrades to the rooms. I will ensure this is shared with the team for future improvements. Thank you again for sharing your experience, and I hope to welcome you back in the future! Sincerely, Samantha Greentree Marketing & Loyalty Executive Novotel Twin Waters

David Friends - 11/10/2018 AccorHotels certified review
« Lock of sleep due to, too many loud drunks screaming throughout the night »

Woken up at 10.45pm 12am 2am 4am by drunks. You have no control or systems in place to stop this behaviour.

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