Novotel Sunshine Coast Resort Hotel 4 stars

TripAdvisor rating 3.5/5 3,721 reviews
Novotel Sunshine Coast Resort
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+ 26 Services
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Room 1

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Hotel extras

  • Onsite Cafe, Bar and Buffet Restaurant

  • Private saltwater lagoon

  • Walking distance to the patrolled surf beach

  • Le Club AccorHotels members save on resort beverages with MyGlass

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Services for childrenPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Services for children
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive
Sunshine Coast
4564
twin waters
australia

Tel: +61754488000

Fax: (+61)7/54488001

Contact email

Check-in from 14h00

Check out up to 10h00

  • MAROOCHYDORE :   BUS TERMINAL DOMESTIC AIRPORT

  • By plane

    MAROOCHYDORE At 9.7km / 6.03 miles

  • By plane

    SUNSHINE COAST AIRPORT At 9.7km / 6.03 miles

  • By train

    NAMBOUR At 20km / 12.43 miles

GPS :-26.631233, 153.097443

Our accommodations

Visitors looking for hotels in the Sunshine Coast can choose from an extensive selection of accommodation options at Novotel Twin Waters Resort. This impressive Sunshine Coast hotel features 361 guest rooms and suites, each offering everything needed for a relaxing stay. Spacious and tastefully appointed, each room provides a peaceful retreat, featuring comfortable bedding, air-conditioning, a TV with pay-per-view channels and room service ordering, tea and coffee facilities and an ensuite.

Resort Room 1 Queen Bed Garden View

  • Max. number of persons: 4
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

Resort Room 2 Double Beds Garden View

  • Max. number of persons: 4
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

Resort Room 1 Queen and 1 Single Bed Garden View

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

Resort Room 1 Queen Bed Lagoon View

  • Max. number of persons: 4
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

Resort Room 2 Double Beds Lagoon View

  • Max. number of persons: 4
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

Resort Room 1 Queen and 1 Single Bed Lagoon View

  • Max. number of persons: 3
  • Area: From 25
  • Bathroom products

1 Bedroom Suite 1 King Bed Garden View

  • Max. number of persons: 4
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

1 Bedroom Suite 1 King Bed Lagoon View

  • Max. number of persons: 4
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

Overwater Lagoon Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 75
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

2 Bedroom Suite 1 King 1 Queen 1 Single Bed Garden View

  • Max. number of persons: 7
  • Area: From 77
  • Bathroom products

2 Bedroom Suite 1 King 1 Queen 1 Single Bed Lagoon View

  • Max. number of persons: 7
  • Area: From 77
  • Bathroom products

Our restaurants and bars

GRABIT & GO COUNTER

Type of cuisine: Other cooking style

An innovative takeaway option. Orders can be phoned through and collected at the entrance to Nouveau Restaurant. Served in takeaway containers, the food can be enjoyed anywhere around the resort. Room delivery is available for an additional fee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI CAFE

Type of cuisine: Cafe

The Deli Cafe is centrally located in the main foyer. The Deli offers a large range of grocery products, a bottle shop selection and a range of fine coffees and teas. The flair of our pastry chef is reflected in the delicious savories and pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOUVEAU RESTAURANT

Type of cuisine: International

Nouveau Restaurant is a cosmopolitan buffet style restaurant offering indoor and outdoor al fresco dining with lagoon and garden views. Open 7 days for breakfast and dinner, serving lunch on weekends only. Bookings recommended for groups of 8 or more

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AQUA LOUNGE AND BAR

Photo non contractuelle / Strictly non binding

The activity centre of the resort, Aqua Lounge + Bar is a stylish sports bar which offers an all day snack menu. It is the ideal place to catch up on recent sporting activities with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,125

  • Maximum capacity: 1,400 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Sunshine Coast Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

20,471 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,721 reviews

An enjoyable 4 days

Customer review rating 4.1/5

Heather H. Friends - 17/09/2019 AccorHotels review

I found it hard carrying bags upstairs and the distance from reception to our room was a little too far for elderly ladies. There seemed to be too many functions going on, especially with the renovations happening. Standing for 2 hours in a line at the reception desk out beside the road was much too long for elderly ladies and people with hip and knee replacements. It caused swelling which effected the rest of the day’s activities.

Ordinary

Customer review rating 4.1/5

Gail Friends - 17/09/2019 AccorHotels review

The food was terrible. All meat offered over the two days was inedible. Salads were very basic.. Supply of food did not keep up with demand and the water at the tea and coffee stations was always tepid.

Adequate but in nEed of TLC

Customer review rating 4.1/5

Anonymous Business - 17/09/2019 AccorHotels review

Unaware at time of booking that reception area was undergoing renovations. Found room to be looking old and tardy and also in need of some TLC. Evening meal in resturant was very good as was breakfast but dissapointed we coul not get lunch there. Seemed to be lack of staff at the lake amenities area. Generally stay pleasant but not spectactular.

3 Night Stay for VIEW Club Convention

Customer review rating 4.1/5

Irene K. Friends - 17/09/2019 AccorHotels review

I had a suite and found it very comfortable and clean, although a bit of dusting would have been beneficial. I was not impressed having weddings/functions outside the room until after 11 pm on both Friday and Saturday when we were told the curfew was 10 pm so as not to disturb guests. Buffet breakfast was very good, although the convention meals left a lot to be desired. Having arranged numerous conferences and conventions while working, I was surprised when food and alcohol ran out and the food was not replenished on Friday lunch. Friday dinner seemed to be a rehash of Friday lunch. Saturday lunch was an improvements, although I was very disappointed with the dinner we were served.

Disappointing!!!

Customer review rating 4.1/5

Robyn Business - 17/09/2019 AccorHotels review

Our booking was for a conference and so booked last year. Our lagoon view room- double/double, turned out to be a double and sofa for two elderly ladies. NOT GOOD ENOUGH!! VIEW was more trees than lagoon, only see sand of beach. Meals boring ,same for 2 lunches and Beach dinner, fruit ran out both lunches and dessert for beach party. Buffet booked for Thursday night was to be $45 for roast etc NOT $57 FRENCH. TOLD TO GET TAKEAWAY AND GO TO OUR ROOM IF WE DIDNT WANT THAT. NOT a good start to weekend. Elderly ladies had long wait for transport and twice were forgotten and had to call again 1/2 he later. I won't be back and certainly won't recommend you. We are locals so we're 30% of conference. You missed a dry big opportunity from us !!!!

Comfortable room with delicious breakfasts

Customer review rating 4.1/5

Liz Solo - 17/09/2019 AccorHotels review

Satisfactory for my stay, didn’t enjoy being upstairs but when my friend booked for us she didn’t specify ground floor so we hadn’t a choice. The breakfasts were very nice.

Difficult to find room from signage. Room numbers on patio walls on ground floor.

Customer review rating 4.1/5

Skraps Friends - 17/09/2019 AccorHotels review

Very good. There was one issue which may need attention, the tree near the bar, and pool area had lots of debris from birds, blossom & poo which did not appear to be swept or vacuumed daily. Health issue

Dear Skraps, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I do apologize about the disappointing situations experienced including the resort maintenance and signage, and will ensure your comments are actioned upon. As always, we wish you the best and hope that you will join us again in the near future, Kind regards, Samantha Greentree Marketing & Loyalty Executive

Amazing weekend

Customer review rating 4.1/5

Thiago P. Families - 17/09/2019 AccorHotels review

Me and my family had an amazing weekend at Novotel Sunshine Coast. The room was very spacious, clean and comfortable for the 3 of us. The hotel offers some amazing entertainment options for everyone including water sports.

Dear Thiago, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! As always, we wish you the best and hope that you will join us again in the near future to continue enjoying the vast activity options, Kind regards, Samantha Greentree Marketing & Loyalty Executive

Family getaway

Customer review rating 4.1/5

Michelle W. Business - 17/09/2019 AccorHotels review

We loved the facilities and the staff were amazing. It was a shame not everything was open and the renovations are so encumbrant to the experience, but we did our best to look past it.

Dear Michelle, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. I would like to personally thank you for your loyalty Michelle. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I do apologize about the disappointment experienced with the reception relocation due to the lobby transformation. I will ensure your comments are shared with management. As always, we wish you the best and hope that you will join us again in the near future to enjoy the wonderful lobby transformations. Kind regards, Samantha Greentree Marketing & Loyalty Executive

Beautiful surroundings but walking a problem for me

Customer review rating 4.1/5

David S. 1. Families - 17/09/2019 AccorHotels review

Switching from reception too booking department a big problem

Dear David, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I do apologize for any inconvenience experienced due to the relocation of the reception. As always, we wish you the best and hope that you will join us again in the near future, Kind regards, Samantha Greentree Marketing & Loyalty Executive

Shocking

Customer review rating 4.1/5

Jennifer J. Business - 17/09/2019 AccorHotels review

Floor not washed in room together with glasses, phone not working, cold food and 90 minutes to check in upon arrival.

The overall experience was pleasant.

Customer review rating 4.1/5

Deborah C. Business - 17/09/2019 AccorHotels review

Although I was there for six nights I found the ambience disappointing. This could have been because of the obvious renovations that were being undertaken. Being there for a Convention was also disappointing. The access around the resort was not set up for older or disabled people. The walkways are not well lit. Pathways were not clear of leaves or nuts from overhanging trees, very dangerous.

Overpriced

Customer review rating 4.1/5

Dale W. Couples - 16/09/2019 AccorHotels review

For the price the room was very disappointing. neat and clean but just way too much - we had no choice but to book as we were there for a wedding - even with the "discount" associated with the function it was very ordinary. the reception area was under renovation and there was a pretty poor effort with regard to the temporary set up - causing longer wait than necessary I believe to be attended to.

Great place to stay for a few nights

Customer review rating 4.1/5

Peter G. Couples - 16/09/2019 AccorHotels review

We had an upgrade to an over the water/lagoon suite which was very special. Lots of space with a separate lounge/dining area from the bedroom. Well appointed bathroom with spacious spa tub. Overall As the water was still a little cool we didn't have a swim, but enjoyed the walk along the beach and around the property - the kangaroos seemed to be interested. Overall highly recommended.

Dear Peter, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. I would like to personally thank you for your loyalty Peter. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! As always, we wish you the best and hope that you will join us again in the near future when the weather is a bit warmer! Kind regards, Samantha Greentree Marketing & Loyalty Executive

enjoyable

Customer review rating 4.1/5

Christine H. Business - 16/09/2019 AccorHotels review

lovely location - had stayed previously more than 20 yrs ago!! Nice to see some redevelopment happening. Unfortunately some maintenance was needed on my room (105) 1. Curtains needed to be held shut with bulldog clip 2. Plug did not fit in bathroom sink 3. Not all lights worked in bathroom The room however was comfortable and clean. maybe some mini bar facilities would be nice . . even a bottle of water!!

Not bad but could do better, particularly around the catering and service

Customer review rating 4.1/5

Mandy Business - 16/09/2019 AccorHotels review

I thought the resort was good and will be much better when the refurbs are done in the main reception area. The grounds and surroundings are nice and leafy and green. The rooms are not bad, spacious but a little dated. The conferencing catering and service left a bit to be desired, food took ages to be replenished and names of food were either not there on dishes or incorrect which is totally unacceptable when there are people with dietary requirements that the wrong ingredient could cause significant injury / sickness or fatality.

Amazing resort

Customer review rating 4.1/5

Tasha M. Couples - 16/09/2019 AccorHotels review

Great service, modern clean rooms, facilities and activities are second to none and the food was awesome

Dear Tasha, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. I would like to personally thank you for your loyalty Tasha. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I will ensure your comments are shared with the team. As always, we wish you the best and hope that you will join us again in the near future, Kind regards, Samantha Greentree Marketing & Loyalty Executive

average

Customer review rating 4.1/5

T. B. Business - 16/09/2019 AccorHotels review

rooms are run down, in one of the room there was a 'used tissue' behind the bedside table. conference facilities are great but as a guest, not a place I would go for holidays.

Quite clean comfortable rooms

Customer review rating 4.1/5

David K. Couples - 16/09/2019 AccorHotels review

Excellent good food very helpful staff some trouble with door cards had trouble finding parking one night due to conferences but no major issues

Dear David, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I do apologize about the inefficient parking and errors with your room cards during your stay. I will ensure improvements are actioned by the team to assist in avoiding these into the future. As always, we wish you the best and hope that you will join us again in the near future, Kind regards, Samantha Greentree Marketing & Loyalty Executive

Great location for conferences

Customer review rating 4.1/5

Matt Business - 16/09/2019 AccorHotels review

Excellent staff - very friendly and helpful. Food was always fresh and great variety. Rooms are a little tired but very comfortable.

Dear Matt, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! As always, we wish you the best and hope that you will join us again in the near future, Kind regards, Samantha Greentree Marketing & Loyalty Executive
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