Hotel - Novotel Ambassador Seoul Gangnam
Novotel Hotel Novotel Hotel

Novotel Ambassador Seoul Gangnam Hotel

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4.5/5 1,617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Solarium
  • Children's Club for 3 to 6 years
  • Golf practice facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 332 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,040 reviews

Our guest reviews for Novotel Ambassador Seoul Gangnam

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,617 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Máté Business - 16/04/2018
« SAtisfied »

....

AccorHotels certified review
Richard Couples - 15/04/2018

Disappointed. Hotel rooms were very old, only 1 toothbrush per room, no conditioner. Asked for bug spray for the room as there were many insects was told it was not available. No air con room was very hot, was told a fan would be brought to our room but it never arrived despite being told several times it was coming, in the end I just gave up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with the team and please rest assured that we will take appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Louie Business - 13/04/2018
« A great place to stay - comfortable, friendly staff, convenient location and clean »

Hotel was very accommodating with my requests for early check-in. Location is within 3-minutes away from the office, room service food is delicious, room is very clean and the staff are friendly and professional. Looking forward to staying again in this hotel on my next visit to Seoul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Llewellyn Y., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive review. We are very happy to receive your compliment! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Anonymous Families - 11/04/2018
« Short stay »

Overall, the stay was enjoyable. The hotel staff were friendly and helpful as always. They kindly accommodated my request for high floor during check in and arranged for late checkout upon request. The concierge staff provided tips and advice on transport options and how to get around for shopping and cherry blossom viewing. Minor areas that can be improved: consistency of the Housekeeping services. There were some peanuts on sofa on the day of check in, hair conditioner and body lotion were provided only on the second day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona Shumin C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. First of all, I would like to apologize for your inconvenience regarding room cleaning. It is our shame that we had not manage to provide you with the best accommodation. I have shared your review with our house keeping department to prevent any future occurrence and I truly appreciate your kind understanding. Thank you very much again for sharing your experience, and we hope to better accommodate you for your next visit. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Andy P. Families - 11/04/2018
« Excellence »

It was amazing and a way more than I expected. My family and I loved details in the room and property, foods, and friendly crews. Overall quality of the room and service was A+ at a reasonable prices with a great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much again for your positive review. We are very happy to hear that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Supriadi P. Couples - 11/04/2018
« Lack of recognition of Accor Plus Member »

Welcome drink just give 1 instead of 2; no late check out given

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supriadi P., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I would like to apologize for the inconveniences during your stay; please accept my sincere apologies. First of all, I would like to thank you for continuing your loyalty with us. It is a shame that you felt as you have not received appropriate recognition as a member. Please note that we would like to assist you as best as we can to better accommodate you for your next visit. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Ade Couples - 10/04/2018
« good »

good services, good room, only the location is quite far from the public transportation i.e. station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adelina I Y., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for sharing your experience. We are very happy to hear that you have enjoyed your stay with us. Thank you again for review and we hope to welcome you back in the near future! Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Zachary K. Solo - 09/04/2018
« Wonderful Journey »

Great Experience with Andrew at the front desk making my Bday a special experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zac Zachary K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive feedback. We hope to have delivered a memorable stay at Novotel Ambassador Seoul Gangnam. I will make sure to share your comment with Andrew. Andrew will be very happy to hear from you as well! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Wl Business - 08/04/2018
« Good food and clean rooms »

Friendly and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wailum L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive review especially regarding our staff service. We hope to welcome you back in the near future! Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Anonymous Business - 03/04/2018
« Not great »

five star hotel with 4 star appeal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would appreciate if you could kindly share your experience regarding your stay and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Craig B. Business - 03/04/2018
« Great hotel, super location and fantastic staff »

I stayed for 20 days on business and found the hotel extremely welcoming. Friendly staff, great rooms, brilliantly food and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your kind compliment especially regarding our staff service. We are very happy to hear that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Anonymous Business - 31/03/2018
« Fair, only location good »

not detail enough, like the toilet door cannot lock.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pui Shan Anny Lau, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I would like to apologize for the inconvenience during your stay; please allow me to express my sincerest apologies. Regarding the lock in the bathroom, there were several issues that caused trouble in the past. Therefore, we have decided to remove the lock for more convenience for guests. However, we will take your feedback into consideration for further improvement of our facility. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Jee Business - 30/03/2018
« Great Experience with Helpful Staff »

the stay was great with great hospitality from the staff. it is easily accessible by bus, by subway and by foot to nearby streets of gangnam. understanding of English can be improved, but generally had no problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zhi Heng Y., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive review. We are very happy to hear that you have enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Charles Families - 28/03/2018
« Good stay »

It was enjoyable everything you ask for in a hotel. They had my sons crib set up in the room when we got there and i dont even remember mentioning anything about my sun coming but that was a nce touch. The consierge are the best wish i can remember their names because they were courteous, professional and very engaging. Made the stay that much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your kind compliment. We are very happy to hear that you have enjoyed your stay with us. We will share your feedback with our concierge team. I am sure it will serve as a great encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Paul E. Business - 27/03/2018
« Comfortable hotel, with very nice staff. »

It was very pleasant, on the whole. Positives were the politeness & helpfulness of the staff & the general impressiveness of the common areas. My room was fine - but an old-style shower (attached to a bath tap!) that leaked water & air-conditioning that didn't work (I did not complain, as I did not want the bother & the temperature was fine for me), plus the difficulty in getting more than one small of coffee in the morning (a real irritation, though staff did their best), had a surprisingly disappointing effect on my stay. I was also unlucky in having a screaming child (in one of the rooms above) keep me awake. Frankly, I'd keep business customers very separate from families for this reason.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul E., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. We will take your comment into consideration and improve our quality of product and service. With regards to any inconvenience during your stay, please do not hesitate to dial #0 for service central; Our staff will assist you immediately to your needs. We appreciate your sharing your concerns, and we hope your next visit is much more pleasant than the previous one. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Yun Couples - 27/03/2018
« Very nice hotel in a great location »

The hotel locates in the hotel street near Gangnam. This is the only hotel with swimming pool in this area. Services of this hotel is perfect, everyone speaks good English. The gym and the swimming pool is a plus. There are several commercial zone nearby. The local food and Cafe here are also amazing. Room service really good. I can't expect more from a hotel like Novotel Gangnam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yunshu C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your kind compliment. We are very happy to hear that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope to welcome you back in the near future! Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Victor C. Business - 24/03/2018
« My stay has been quite pleasant. »

Overall experience was fine. I’ve a Long working trip, and had to stay for 10 days. Few things I hope it can be improved for Long staying guests - to have more hangers in wardrobe. Housekeeping is fine and thorough. Didn’t feel any special as a Long-staying guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Chong, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for sharing you experience and we would like to apologize for the inconvenience during your stay. We provide additional in-room amenities including hangers and bathrobes only upon request. For your next visit, please do not hesitate to dial #0 for our service central. Our staff will help you immediately regarding your needs. Thank you very much again for your feedback and we hope to better assist you for your next visit. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Kuanming Business - 24/03/2018
« Luxury and comfortable »

Starting from dropping off the taxi, Novotel already treated every customer with highest level of service. In here, you will get everything you need and feeling more like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuanming C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your compliment especially regarding our staff service. We are very happy to hear that you had a pleasant stay! Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Martin Business - 23/03/2018
« good service at a prime location in Seoul »

Had a great, employees of Novotel are very friendly and very willing to help and do the extra mile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrikus v., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive review especially regarding our staff service. We are very happy to receive your compliment. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Vincent Lelay General Manager

AccorHotels certified review
Wm Families - 23/03/2018
« Fine hotel; dedicated staff »

One complaint: the lobby bar closed so early, 22:00. Outs the perfect place for a quiet drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William W J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive rating. We are sorry to inform you that our lobby lounge closes at 10 p.m. but if you are interested, please check out our live music bar "Gran A" which operate from 6 p.m. to 2 a.m. Monday to Saturday. If you are not fan of loud environment, please check out our in room dining available for 24 hours. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Vincent Lelay General Manager

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