Hotel - Novotel Ambassador Seoul Gangnam
Novotel Hotel Novotel Hotel

Novotel Ambassador Seoul Gangnam Hotel

4.5/5 1,700 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Sauna (Paying)
    • Solarium
  • Children's Club for 3 to 6 years
  • Golf practice facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 332 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,403 reviews

Our guest reviews for Novotel Ambassador Seoul Gangnam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,700 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 21/10/2018 TripAdvisor review
« The quality and service expected in Novotel chain in Asia »

The experience was fine. The rooms are clean, the beds and pillows are comfortable. One small matter is the drain of the bathtub because is not evacuating the water smoothly. As for the breakfast, it is quite complete. The service in general is fine.

Thad B. Business - 17/10/2018 AccorHotels certified review
« A Hotel that is as nice as my home »

We were staying at your hotel while we were working with Samsung. Everybody from a dozen companies that were in this meeting were all staying at Novotel; so we all were 'living' together.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thaddeus B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Toshi Business - 16/10/2018 AccorHotels certified review
« comfortable stay »

hotel staff is very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toshiro N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you again for sharing your positive review, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« Comfortable room »

Nice room, excellent health club experience, good breakfast buffet, mediocre executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathe P. F., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive review and we hope to welcome you back in the near future! Sincerely, Vincent Lelay General Manager

Bill R. Business - 15/10/2018 AccorHotels certified review
« I ate and slept well, and was well cared for. »

The room was clean and comfortable. Breakfast was great every day. The burger in the restaurant is still as excellent as I remember. The lobby lounge is comfortable and a good place to talk, though the waterfall shuts off about an hour too early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William R., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive review! We are delighted to know that you have enjoyed your stay with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Ammie Business - 12/10/2018 AccorHotels certified review
« Service minded staff ever »

Good location and breakfast. Staff is very professional and helpful. They accommodate my request with a great service minded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siwattra R., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Timo Business - 09/10/2018 AccorHotels certified review
« My room was nice clean and up to date »

I found my stay comfortable. I was very happy with my room. I was also using a rental car in the basement during my stay. But for some reason had to ask almost every day to open the gate, because I was a guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. For your next visit, please register your rent car at our front desk for your convenience! Your car number will be registered and the gate will be automatically opened! Please kindly make sure to double check with our front desk staff. Thank you again for sharing your experience, and we hope to better accommodate you next time! Sincerely, Vincent Lelay General Manager

C., H. Business - 27/09/2018 AccorHotels certified review
« A very comfortable staying. »

The room is well eauipped to meet customer's need. Suckets are very convenient and considerate designs. However some of them were not functional due to bad maintanance. The food (breakfast) is great. The clerks at the counter speaking fluent English is also a big plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hsun Lang C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive feedback. We are delighted to know that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Harith A. Business - 27/09/2018 AccorHotels certified review
« very good »

very good location and clean fully equipped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harith A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you again for your positive review and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Lee Families - 26/09/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you again for your positive review and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Barack Business - 23/09/2018 AccorHotels certified review
« Everage »

The service was a bit disappointing when it came to my house keeping and I didn't get nothing as a benefit even though I stayed for a long time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barak F., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be kindly informed that we offer discounted price on laundry, business center, and restaurants for our long-term guests. We sincerely apologize for the lack of information and inconvenience during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

Anonymous Business - 22/09/2018 AccorHotels certified review
« Nice enough hotel but not 5* experience »

Average housekeeping and ridiculously prices F&B servicservice

Henri C. Business - 21/09/2018 AccorHotels certified review
« nice hotel in central Seoul »

nice and quet and very good service

A. Business - 21/09/2018 AccorHotels certified review
« I was very satisfied with my stay except one thing »

not all facilities of the Gym was included with my reservation. I wanted to use the spa and Jacuzzi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahid Abdul A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your feedback! We are sorry to inform you that unfortunately, sauna is additionally charged for the entrance.Otherwise for your next visit, please check out our superior or executive rooms, which sauna is included as one of the accommodation benefits! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Akash Business - 19/09/2018 AccorHotels certified review
« Terrible »

Terrible experience, rude staff, non functioning room AC despite complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akash B., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

Sue Friends - 18/09/2018 AccorHotels certified review
« Extremely dissapointed about the unfriendly staffs »

I was super disappointed about the service at the NOVOTEL gangnam. I was been stood in front of the front desk for so long. No one even try to recognize me even though there was more than 4 staffs working. I felt extremely awkward. Can’t believe it’s a 4.5stars hotel. However, the concierge team was friendly and helpful. The room was nice and clean. The location was great. Just disappointed by unfriendly and untrained front desk staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suhyeong J., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and please rest assured that we are taking the appropriate measures to take immediate action . Thank you very much for your kind understanding and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Lelay General Manager

Peter Business - 17/09/2018 AccorHotels certified review
« Nice hotel in Gangnam »

The Novotel Ambassador is a very comfortable hotel well suited for short and long stays in Seoul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pioter N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive feedback! We are delighted to know that you have enjoyed your stay with us! Thank you again for your loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

C. Business - 16/09/2018 AccorHotels certified review
« Good experience in the hotel »

Basically very good, the only thing I think can improve is wifi quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tunmin C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive feedback! We are delighted to know that you have enjoyed you stay with us! For your information, we have planned to make WIFI enhancement in all our guest rooms end of this year, therefore, you will experience WIFI improvements very soon! Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Vincent Lelay General Manager

David Business - 16/09/2018 AccorHotels certified review
« Extremely satisfied and completely lived op to expectations »

I visit Korea every year in September to meet with business clients. I have stayed for the last couple of years with Novotel Gangnam because. 1. Sufficient meeting room and excellent service. 2. easy to reach from the Airport and also easy for the clients to visit. 3. Extremely comfotable rooms with good airconditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Lelay General Manager

Luke C. Business - 15/09/2018 AccorHotels certified review
« Great »

Very pleasant and refreshing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke V. C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. Thank you very much for your positive feedback and we hope your next visit will be as pleasant as the previous one! Sincerely, Vincent Lelay General Manager

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