Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,188 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • Health and relaxation facilities: swimming pool, gym, sauna, and golf range

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,188 reviews

TripAdvisor Rating  4.5/5  2,146 reviews

Certificate of excellence 2023

Over all a good stay

Customer review rating 4.5/5

Sarfaraz P. Business - Confirmed reviews ALL

The stay was very good, all the staffs are very understanding and helpful, just need to keep some more Indian veg food for breakfast.

Dear Sarfaraz P., Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam and for sharing your feedback with us. We are delighted to hear that you had a pleasant stay! We appreciate your suggestion regarding breakfast variety for our Indian guests. We have shared your review with the concerned department. We are constantly striving to enhance our offerings to cater to the preferences of all our guests, and your input helps us in this endeavor. Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back. Warm regards, Jeanne Bessiere Guest Experience Manager

Wifi was unstable and disconnected often.

Customer review rating 3.5/5

Tt Business - Confirmed reviews ALL

Specific to Room 714 I stayed, the Wi-Fi signal was unstable and often disconnected. Given the fact WIFI is expected to function by default, it was disappointing. Other than that the stay was pretty much satisfying.

Dear TT, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Ambassador Seoul Gangnam. We sincerely apologize for any inconvenience caused by the instability of the Wi-Fi signal in your room. Your experience does not reflect the high standards of service we aim to provide, and we have promptly shared your comments with our technical team to investigate and address the issue. Ensuring a seamless and reliable Wi-Fi connection is essential for our guests, and we regret that we fell short in meeting your expectations in this regard. Please rest assured that we are taking steps to rectify the situation and prevent such occurrences in the future. Furthermore, we truly appreciate your kind words regarding our breakfast team. Your compliments will be shared with our dedicated staff, who work tirelessly to ensure a memorable experience for all our guests. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Thank you once again for choosing Novotel Ambassador Seoul Gangnam. We hope to have the pleasure of welcoming you back soon for an improved experience. Warm regards, Jeanne Bessiere Guest Experience Manager

Good stay

Customer review rating 4.5/5

Mohammad K. Business - Confirmed reviews ALL

Hotel location is good, rooms are clean, staff are cooperative.

Dear Mohammad, Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam and for sharing your feedback with us. We are delighted to hear that you had a good stay and that you found our hotel's location convenient, our rooms clean, and our staff friendly and helpful. We appreciate your suggestion regarding breakfast variety. Providing diverse dining options is important to us, and your feedback has been shared with our culinary team for consideration. We are constantly striving to enhance our offerings to cater to the preferences of all our guests, and your input helps us in this endeavor. Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Jeanne Bessiere Guest Experience Manager

My usual Hotel

Customer review rating 4.0/5

Brice Business - Confirmed reviews ALL

All good !

Cher Brice, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Ambassador Seoul Gangnam. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction et votre loyauté sont la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien cordialement, Jeanne Bessiere Guest Experience Manager

Good stay as always

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

My stay has been pleasant as always, with exceptional service from every department in the hotel, ranging from the concierge to the housekeeping staff. The hotel is wonderful. However, there is a downside concerning the room's heating system. Even when switched off, as is the case every winter, there is a noise during the night that resembles the sound of water moving within it. This issue is significant as it prevented me from sleeping well. Consequently, I resorted to using earplugs.

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Other web-users rate our hotel

  • 426 reviews 9.2/10 Location
  • 482 reviews 7.3/10 Room
  • 580 reviews 8.6/10 Service
  • 25 reviews 4.7/10 WiFi
  • 199 reviews 8.2/10 Cleanliness
  • 165 reviews 8.5/10 Breakfast
  • 159 reviews 6.4/10 Comfort
  • 61 reviews 8.9/10 Wellness Area

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