Hotel - Mercure Château de Fontainebleau Hotel
Mercure Hotel Mercure Hotel

Mercure Château de Fontainebleau Hotel

3.5/5 350 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • PARIS ORLY
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Croquet (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week MIDDAY - 1:00 AM
    • Opening hours : Week-end MIDDAY - 1:00 AM

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Take the time to relax in our spacious, comfortable and fully equipped rooms.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • Emergency exit map
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,130 reviews

Our guest reviews for Mercure Château de Fontainebleau Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 350 reviews
Lynette G. Couples - 11/10/2018 AccorHotels certified review
« Excellent »

From the reception desk staff to the bar/restaurant they were helpful, cuteous and friendly. Nothing was too much trouble if you asked fro anything. Relaxing atmosphere.

S. M. Business - 11/10/2018 AccorHotels certified review

as expected. Convenient, clean, efficient

Business - 10/10/2018 TripAdvisor review
« Needs to do some fine tuning »

The new interior: the rooms are much better in general, but there is no shaver plug in the bathroom any more. The lobby looks good but the restaurant has a much more limited menu, and a smaller choice of wines. The breakfast routing needs improvement (bread/toast on one end, eggs at the other. Plates above your head. Chairs too close to breakfast buffet in some places. Too much black. No spoons for (limited choice) cereals...

Salamander Solo - 09/10/2018 AccorHotels certified review
« Perfect place to stay when visiting INSEAD »

I love the new layout of the ground floor

Sergio Friends - 09/10/2018 AccorHotels certified review
« Good interior design. Nice staff. »

Very good. Except for the air conditioning. Accor/Mercure must take it to the next level: air conditioning must work both as cold and warm !

Anonymous Solo - 09/10/2018 AccorHotels certified review
« Poor for a four star hotel »

There was one person at reception when I arrived, with a queue of five people. At peak check in time I do not expect to have to wait ten minutes to check in. The room was very basic for the price: no shampoo, hand cream, not even a shower cap. There wasn't even a pen and paper available on the desk. The parking was completely full.

Anonymous Solo - 08/10/2018 AccorHotels certified review
« Very good »

Everything was very good - attentive staff and clean, nice room. But I have two comments to help you improve- 1. On arrival at approx 1140am I had to wait until 1240pm for my room to be ready. I understand your norms on room readiness but I had made a note of arriving early and a request to check in early on the Accor app. The hotel knew nothing about this it appeared. I even checked in on line and paid in advance in the hope this would help. It didn’t. 2. Staff helped me reserve a taxi to sncf station Avon-Fontainebleau Saturday morning at 630am pick up. They were very helpful booking calling 2 or 3 taxi companies for me and booking. The ride is about 10mins. On arrival at the station I was told it was 30 euros. 10euro reservation fee plus 20euro fare. This is robbery for a 10min ride. It should have been half this rate. In any event, the front desk should have advised of the cost at booking. At least the reservation fee. Again, despite these two comments, it was a wonderful stay. James

Flavio Business - 05/10/2018 AccorHotels certified review
« Ok »

Compared to other times I stayed in accorhotels I found the breakfast service disappointing. 2 coffee machines and not working. Food not replenished on time. The second stay in a raw that I ask a cappuccino and the answer is the machine does not work.

Bryan Business - 27/09/2018 AccorHotels certified review
« Enjoyed my stay, very clean and good staff. »

One improvement for breakfast. The scrambled eggs were cold and undercooked, at least for an American taste. Thanks, Bryan

Lydia Couples - 25/09/2018 AccorHotels certified review
« Friendly staff, great location »

Staff all friendly and helpful, some didn’t have great English so I didn’t try passing on feedback at breakfast as my French is too poor! Plates for breakfast were really dirty, took several each time we were looking before finding ones without egg still stuck on them! I’m actually acutely allergic to egg so I’m extra careful! (Anaphylaxis reaction!) I would appreciate some notes at breakfast particularly on the bread as we weren’t sure on a couple of them. Room was very small, I believe we were upgraded and I therefore wonder about the size of the original room! Didn’t like the toilet separate with no sink in there! Really noisy first night, you could hear everything in the room and the music was loud! Location was great, perfect for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYDIA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Château de Fontainebleau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Château de Fontainebleau, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future where we can show you the expected service level. Sincerely, Sergio Santamaria Hotel General Manager Hôtel Mercure Château de Fontainebleau

Wim Business - 24/09/2018 AccorHotels certified review
« good stay but bad restaurant and not according to loyalty program »

Average and not according to the Mercure standard I am used to. 1. There was no welcome dring 2. No upgrade room proposed or expressed that that there are no rooms availble, which I accept 3. Went for a drink to the bar from 20-21:15. Then moved to the restaurant and heard that no meals where served. On the menu it was indicated till 22h; The next days we went to other places in town. I observed that the employees are very young. There was a lack of management in this hotel.

Anonymous Families - 20/09/2018 AccorHotels certified review
« Easy »

One night stop on our way to Disneyland Paris. Nice hotel, easy, clean and efficient

A. O. Solo - 17/09/2018 AccorHotels certified review

Déçu par le fast check in et fast check out.

Georges H. Business - 07/09/2018 AccorHotels certified review

great

Flavio Business - 01/09/2018 AccorHotels certified review
« Confortable »

The breakfast buffet is a bit messy and with a poor choice of food. No fresh fruit available.

C M. Families - 28/08/2018 AccorHotels certified review
« Perfect break! »

Relaxing stay, friendly reception, perfect location near chateau and center, great facilities (pool, tennis, table tennis), clean, modern and pleasant room.

Anonymous Families - 28/08/2018 AccorHotels certified review
« Very good in a traditional English style Hotel »

An emergency late night booking for 2 x rooms. We were well received and looked after by late eve staff

Family - 25/08/2018 TripAdvisor review
« A wonderful break on our way home »

Mercure Royal Fontainebleau was a delightful place to stay for two nights on our way home. The staff on reception were extremely friendly and helpful, the room was modern, clean and pleasant and the children really enjoyed the swimming pool, the tennis and the table tennis. In addition, it is very well located in relation to the chateau and the town centre. We will come back!

Anonymous Families - 22/08/2018 AccorHotels certified review
« Well positioned hotel with extremely helpful young staff. »

Excellent check in experience and check out experience, clean comfortable room, friendly and helpful young staff.

Anonymous Families - 20/08/2018 AccorHotels certified review

The upgrade a few years ago works well and the hotel is perfectly located for INSEAD

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