Hotel - Mercure Château de Fontainebleau Hotel
Mercure Hotel Mercure Hotel

Mercure Château de Fontainebleau Hotel

3.5/5 357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 112.00 EUR Non member rate
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • PARIS ORLY
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Croquet (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week MIDDAY - 1:00 AM
    • Opening hours : Week-end MIDDAY - 1:00 AM

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Take the time to relax in our spacious, comfortable and fully equipped rooms.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • Emergency exit map
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,207 reviews

Our guest reviews for Mercure Château de Fontainebleau Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 357 reviews
Ser Business - 26/11/2018 AccorHotels certified review
« Hip, convenient, comfortable hotel »

Renovated, hip hotel with a fun restaurant/bar, modern (electronic) reception und great location for INSEAD. The rooms are good size, clean and comfortable with refrigerator, safe, TV, water kettle, fluffy towels and fresh linens.

Anonymous Business - 25/11/2018 AccorHotels certified review
« Proximity of part of the campus where I had to be is main asset »

Comfort in room was more than ok in terms of furniture, space and bathroom comfort. However, the airco or kind of climate regulation was constantly blowing and very noisy. Even cutting off the individual airco didn’t help. Carpet in the room didn’t help my allergy :-(

Anonymous Business - 17/11/2018 AccorHotels certified review
« Consistently inconsistent »

Team members at receptions are always there with smile in their face, location is excellent but hotel is certainly over priced for what you get. The hotel seem to be inconsistent in many things, Houskeeping will replenish the bottle of water in some days and never do in other days, they will clean bathroom and replenish used items in some days and never in other. Breakfast will start with all items being available but as we progress and specially when it get busy you will have many empty baskets and you will need to talk to more one person to get something, cleanliness in breakfast plate is hit and miss with many plates still have marks from previous use and coffee cups being smiley in couple of occasions.

Howard B. Business - 12/11/2018 AccorHotels certified review
« Friendly and helpful staff, clean impecable rooms, quiet atmosphere, and close to INSEAD [with a dedicated phone line to it]. »

As above

Maurice Z. Business - 03/11/2018 AccorHotels certified review
« Fir hotel with fair services and quality, somewhat expensive for what it is. »

Very good reception services Fair room (quality, equipment) Good room service Average restaurant Challenging heating in the room Shower quite tight, with little water pression

Joy N. Business - 22/10/2018 AccorHotels certified review
« V expensive for the quality of the rooms v old bathrooms »

Honestly it’s too expensive for the quality of the rooms and specially bathroom. Needs a lifting in the bathrooms and the rooms as well.

Cindy C. Business - 19/10/2018 AccorHotels certified review
« Assistant Director »

The front-desk staff are generally very friendly and helpful, especially Elsa who went up to help me with the luggage! Elsa is an example of very good customer service. As for the breakfast, it would be good if there's more variety to the yogurt provided, instead of just plain yogurt. Sometimes the bacons and susuages were burnt which made them not healthy to eat. There could also be a boiling water station for those of us who may like to eat soft-boiled eggs. Generally, my stay in Mercure had been pleasant! THanks.

Kg Friends - 17/10/2018 AccorHotels certified review
« v good »

very good - will return when in the area

Mohammad A. Solo - 14/10/2018 AccorHotels certified review
« Over all great »

I enjoyed my stay and everything about the hotle, but unfortunately room service became lazy in last 3 days of my stay, they skipped on replacing the water bottle and towels.

Lynette G. Couples - 11/10/2018 AccorHotels certified review
« Excellent »

From the reception desk staff to the bar/restaurant they were helpful, cuteous and friendly. Nothing was too much trouble if you asked fro anything. Relaxing atmosphere.

S. M. Business - 11/10/2018 AccorHotels certified review

as expected. Convenient, clean, efficient

Business - 10/10/2018 TripAdvisor review
« Needs to do some fine tuning »

The new interior: the rooms are much better in general, but there is no shaver plug in the bathroom any more. The lobby looks good but the restaurant has a much more limited menu, and a smaller choice of wines. The breakfast routing needs improvement (bread/toast on one end, eggs at the other. Plates above your head. Chairs too close to breakfast buffet in some places. Too much black. No spoons for (limited choice) cereals...

Salamander Solo - 09/10/2018 AccorHotels certified review
« Perfect place to stay when visiting INSEAD »

I love the new layout of the ground floor

Sergio Friends - 09/10/2018 AccorHotels certified review
« Good interior design. Nice staff. »

Very good. Except for the air conditioning. Accor/Mercure must take it to the next level: air conditioning must work both as cold and warm !

Anonymous Solo - 09/10/2018 AccorHotels certified review
« Poor for a four star hotel »

There was one person at reception when I arrived, with a queue of five people. At peak check in time I do not expect to have to wait ten minutes to check in. The room was very basic for the price: no shampoo, hand cream, not even a shower cap. There wasn't even a pen and paper available on the desk. The parking was completely full.

Anonymous Solo - 08/10/2018 AccorHotels certified review
« Very good »

Everything was very good - attentive staff and clean, nice room. But I have two comments to help you improve- 1. On arrival at approx 1140am I had to wait until 1240pm for my room to be ready. I understand your norms on room readiness but I had made a note of arriving early and a request to check in early on the Accor app. The hotel knew nothing about this it appeared. I even checked in on line and paid in advance in the hope this would help. It didn’t. 2. Staff helped me reserve a taxi to sncf station Avon-Fontainebleau Saturday morning at 630am pick up. They were very helpful booking calling 2 or 3 taxi companies for me and booking. The ride is about 10mins. On arrival at the station I was told it was 30 euros. 10euro reservation fee plus 20euro fare. This is robbery for a 10min ride. It should have been half this rate. In any event, the front desk should have advised of the cost at booking. At least the reservation fee. Again, despite these two comments, it was a wonderful stay. James

Flavio Business - 05/10/2018 AccorHotels certified review
« Ok »

Compared to other times I stayed in accorhotels I found the breakfast service disappointing. 2 coffee machines and not working. Food not replenished on time. The second stay in a raw that I ask a cappuccino and the answer is the machine does not work.

Bryan Business - 27/09/2018 AccorHotels certified review
« Enjoyed my stay, very clean and good staff. »

One improvement for breakfast. The scrambled eggs were cold and undercooked, at least for an American taste. Thanks, Bryan

Lydia Couples - 25/09/2018 AccorHotels certified review
« Friendly staff, great location »

Staff all friendly and helpful, some didn’t have great English so I didn’t try passing on feedback at breakfast as my French is too poor! Plates for breakfast were really dirty, took several each time we were looking before finding ones without egg still stuck on them! I’m actually acutely allergic to egg so I’m extra careful! (Anaphylaxis reaction!) I would appreciate some notes at breakfast particularly on the bread as we weren’t sure on a couple of them. Room was very small, I believe we were upgraded and I therefore wonder about the size of the original room! Didn’t like the toilet separate with no sink in there! Really noisy first night, you could hear everything in the room and the music was loud! Location was great, perfect for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYDIA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Château de Fontainebleau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Château de Fontainebleau, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future where we can show you the expected service level. Sincerely, Sergio Santamaria Hotel General Manager Hôtel Mercure Château de Fontainebleau

Wim Business - 24/09/2018 AccorHotels certified review
« good stay but bad restaurant and not according to loyalty program »

Average and not according to the Mercure standard I am used to. 1. There was no welcome dring 2. No upgrade room proposed or expressed that that there are no rooms availble, which I accept 3. Went for a drink to the bar from 20-21:15. Then moved to the restaurant and heard that no meals where served. On the menu it was indicated till 22h; The next days we went to other places in town. I observed that the employees are very young. There was a lack of management in this hotel.

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