Hotel - Mercure Lyon Charpennes Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Charpennes Hotel

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3.5/5 371 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LYON SAINT-EXUPERY
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 19:30-22:30

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,139 reviews

Our guest reviews for Mercure Lyon Charpennes Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 371 reviews
AccorHotels certified review
Anonymous Business - 18/01/2018
« Kind people and cleaning room. »

Kind people and cleaning room but the shower was old and not correctly functional the water exhauster

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur ANDREA B., Nous vous remercions pour vos commentaires suite à votre séjour dans notre Hôtel Mercure Lyon Charpennes. C’est avec grand plaisir que nous notons vos points positifs, les moins positifs où nous vous prions de nous excuser (j'espère quand même garder votre confiance où vous me contacterez lors de votre prochaine réservation pour ne pas renouveler cette qualité de service) et que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe, car votre satisfaction doit être la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service de qualité. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, cher client, en l’expression de nos sentiments les meilleurs. Stéphane Robillard directeur Hôtel Mercure Lyon Charpennes

AccorHotels certified review
Anonymous Families - 18/12/2017
« Unhappy »

The hotel needs an update and the aisle and sometimes rooms smell like people just had smoked a lot on them. Noisy exterior rooms, didn’t allow to rest over night. We where charge for a bar consumption we never did, you should check before guest arrive to make sure who is the responsible .Totally unsatisfactory, this is not the quality the brand used to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur ROJAS GERARDO, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Lyon Charpennes. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurés que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour où j'espère vous n'hésiterez pas à me contacter pour que je prenne les dispositions nécessaires pour assurer le bon déroulement de ce séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, cher client, en l’expression de nos sentiments les meilleurs. Stéphane Robillard directeur Hôtel Mercure Lyon Charpennes

AccorHotels certified review
Nickname Business - 04/12/2017
« Nickname »

I have stayed at your hotel a few times and it has always been ok. This time, however, there are two points: the first is that a shower cap would be welcome. The second is that at about 11 pm on December 2 I requested a wake-up call for 7 am the next morning. It didn't happen and as a result I had a rushed and stressful time getting ready for the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Kramer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we excuse us for your Wake up, it's not normal and no quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard general manager Hôtel Mercure Lyon Charpennes

AccorHotels certified review
Philippe P. Business - 18/11/2017
« High quality standard from the e-checkin thru the fast checkout, including breakfast. »

I highly appreciated the e-checkin and the room upgrade (Privilege) thanks to Silver status. The separate heating device in the bathroom is a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe Panis, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

AccorHotels certified review
Anonymous Couples - 20/10/2017
« A good hotel close to the metro, tramway and trolleybuses »

A very pleasant place to stay and very convenient for trams, metros and trolleybuses. We made full use of the excellent public transport network to get around the lovely city that is Lyon !1

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek Van Ryne, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stéphane Robillard General Manager Hôtel Mercure Lyon Charpennes

AccorHotels certified review
Gigi Families - 17/09/2017
« good for overnight stay »

Central location, tram stops exactly at the hotel, with indoor parking and close to restaurants, park and grocery, etc. It was decent enough for a one night stay but if longer it wouldn't recommend because its outdated. The hotel outside and inside needs to be renovated within the next few years. Several amenities werent working.

AccorHotels certified review
Jack D. Couples - 14/09/2017
« Convenient Location, Helpful Staff »

Convenient to the Metro and helpful staff in finding good places to eat.

AccorHotels certified review
Antonio Business - 18/08/2017
« PhD »

Everyting was perfect

AccorHotels certified review
Anonymous Business - 24/07/2017
« TRES AGREABLE »

CHAMBRE TRES CONFORTABLE, PROPRE, SPACIEUSE ET JOLIMENT DECOREE

AccorHotels certified review
Eddy Business - 12/07/2017
« Short but good stay »

The hotel is close to all required transportation (Metro, bus, tramway and railways station). The room was quiet and clean. The breakfast is good (quantity and quality). The eggs can be improved !

AccorHotels certified review
Tomo Business - 01/07/2017
« Comfortable »

All staff were very kind and the room was very clean.

AccorHotels certified review
Florian Business - 13/06/2017
« Very pleasant stay »

Friendly staff, nice rooms, good atmosphere

AccorHotels certified review
Lucia Business - 05/06/2017
« Best hotel in Lyon »

I used to come once per month to Lyon and this is my favourite hotel. Rooms have been renewed last summer. They are extremely confortable and clean. location is also great so there are several public transports around and it is very easy to go the any place in the city in few minutes. and the best, without any doubt it is the people working there. They are very very nice and try to make the stay as better as possible.

AccorHotels certified review
Pierre L. N. Business - 22/05/2017
« good experience »

room was nice and bif ( i have been upgraded). breakfast is ok . parking could be better ( dark and doesn't appear as clean)

AccorHotels certified review
Raw Business - 13/05/2017

Nice hotel close to metro station and city center of Lyon. Friendly multilingual staff...

Our hotel has responded to the review
Our hotel has responded to the review

Dear REIN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard Directeur Hôtel Mercure Lyon Charpennes

AccorHotels certified review
Anonymous Families - 17/04/2017

Globally positive except that on the site it was written a double bed plus a single when in reality the single was a sofa bed! Under international standard, I would never give 4 stars for this hotel more probably 3. The bathroom should be improve mainly the water isolation for the bad.

AccorHotels certified review
Anonymous Couples - 03/04/2017

Good location, room very clean, very comfortable bed

AccorHotels certified review
Anonymous Business - 02/04/2017

it was good....the breakfast needs to be with more options....the reception staff need to know more about using the cable bus, subway and bus more than what they know now.... there is no gym and this is a big negative at your hotel...I had to go twice to a gym and paid 38 euros....

AccorHotels certified review
Anonymous Business - 02/04/2017

good location , friendly staff, great breakfast buffet, romms and bathrooms nice with all the necessities. Couldn't get the air conditioning to work properly so it was hot in room and when the windows were open too noisy.

AccorHotels certified review
Anonymous Families - 10/03/2017

Very enjoyable experience. Friendly and welcoming staff. Nice room and breakfast.

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