Mercure Lyon Centre Charpennes hotel 4 stars

everything was perfect. Parking slot for the bus was reserved very kind staff very good breakfast and dinner => highly recommended

This was our experience of a pre-booked 3-night stay in a “Privilege Room”: On arriving it was not possible to lock the safe. This was attended to. We later found the fridge was ON but failed to work wherever the thermostat was set. The next evening we returned to find used latex gloves and a dirty towel left on the table: the bed had been stripped and left unmade. This was attended to. On the third evening we returned to find the bed unmade (yet again!), the bins hadn’t been emptied, there were no clean towels, and the safe lock failed to open despite using the correct code number. So our passports were inaccessible. This was very disconcerting as we were due to make an early departure the following morning. No clean cups were ever provided. The reception staff were always polite and willing to rectify things. But to have such a catalogue of faults and failings in the same Privilege room is unacceptable. It indicates very poor management at this hotel. No attempt was made to compensate us for the inconvenience we experienced.

I stayed at this hotel for 2 days on a weekend. The hotel is close to the city center and very nearby Part Dieu. The room was not too bad but I did hear a lot of noise from street. Breakfast was great

In general, the stay at this hotel was acceptable. The bed was relatively comfortable. However, I did not find the pillow to my liking. In the toilet, I was expecting to have body cream available which was not the case. Something that needs to be improved is the sound coming from the outside. Having stayed on the 6th floor, I was considered not to hear much noise which was not the case. The window did not close entirely and this led to noise coming in. One of the good points in this hotel is the breakfast that you provide. Large variety of food and with good quality.

It was plesent to be in your hotel

A good value comfortable hotel which although technically in Villeurbanne is a good place to stay for visiting Lyon, just next to tram and metro and a short walk to the Brotteaux district. Helpful staff let me have a late check out and even provided scotch tape when one of my bags broke!

Enjoyed only one night, but perfect to walk around Brotteaux. Staff are extremely helpful. I would recommend and stay again. Thanks

CHECK IN AND OUT DIFFICILES

Only one complaint and that was not a major issue. The standard of housekeeping was good and your staff were unobtrusive. The one complaint was the fridge in the room, it didn't work. I tried to move it to check what the problem was but I burnt my fingers on the back of the unit. I unplugged it and left it alone from then.

Good restaurant with kind staff. Breakfast was ok. There was a strong smell in the room, probably the glue from the carpet etc. Clean room but already in quite bad condition. Should be renovated. Maybe I was a rare platinum guest for this hotel since there were not general benefits for platinum guest.

This was my first stay here, I usually stay at Mercure Chsteau Perrache. I was disappointed of the cold welcome, being a platinum member I quiet often if not most of the time get an upgrade, but not at this location.

correcte

Hotel conforme à nos attentes

While it was reasonably okay, one of the ladies in the breakfast room was particularly rude on a consistent basis. This women was in her 40s-50s year old and we didn’t understand what we had done wrong for her to be so off with us. We had three people staying in three separate rooms for 4-6 nights. It became really comical that she was so unpleasant. One week day we nearly got shouted at as it was 9:50 am and she wanted us out of the room. The other staff in the breakfast room were fine; neither unpleasant or particularly pleasant.

The stuff was friendly. The location of the Hotel is very good.