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Mercure Lyon Centre Charpennes hotel 4 stars

TripAdvisor rating 3.5/5 438 reviews
Mercure Lyon Centre Charpennes hotel
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Room 1

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Hotel extras

  • Renovated room with free WIFI - Family Room for up to 5 people.

  • 4306 sq. ft. (400 m2) of meeting rooms with Tête d'Or park next door for activities

  • Restaurant, bar, terrace and enclosed, covered car park with 80 spaces.

  • In front of the hotel: metros, trams, taxis, access to the airport shuttle

  • 5-10 minutes from the TGV train station, conference center, Old Lyons and its center

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • LYON SAINT-EXUPERY
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Lyon Centre Charpennes hotel

7 place Charles Hernu
69100
villeurbanne
france

Tel: +33472444646

Fax: (+33)4/78891014

Contact email

Check-in from 12h00

Check out up to 12h00

  • LIGNE A : STATION CHARPENNES :   A CHARPENNES

  • LIGNE B : STATION CHARPENNES :   B CHARPENNES

  • LINE T1 : CHARPENNES-CH.HERNU :   T1 CHARPENNES-HERNU

  • By plane

    LYON SAINT-EXUPERY At 25km / 15.63 miles - Shuttle paying

  • By train

    PART DIEU STATION At 0.5km / 0.31 miles

GPS :45.770622, 4.862944

VILLEURBANNE travel guide

Our accommodations

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 21m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 25m²
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed and 1 sofa bed

  • Max. number of persons: x3
  • Area: From 21m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: x2
  • Area: From 21m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: x4
  • Area: From 21m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LA BASCULE

Type of cuisine: Regional

La Bascule wine bar restaurant serves traditional dishes and local specialties, all prepared by our chef, and accompanied by a prestigious selection of Grand Vin Mercure wines, served by the glass.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

.

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 175 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 88 people

Find out more
Mercure Lyon Centre Charpennes hotel Meeting Room

Our guest reviews for
Mercure Lyon Centre Charpennes hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,710 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

438 reviews

Klemm travel group

Customer review rating 4.2/5

Anonymous Business - 02/04/2019 AccorHotels certified review

everything was perfect. Parking slot for the bus was reserved very kind staff very good breakfast and dinner => highly recommended

Dear CHRISTIANE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Never again!

Customer review rating 4.2/5

Andrew T. Couples - 26/03/2019 AccorHotels certified review

This was our experience of a pre-booked 3-night stay in a “Privilege Room”: On arriving it was not possible to lock the safe. This was attended to. We later found the fridge was ON but failed to work wherever the thermostat was set. The next evening we returned to find used latex gloves and a dirty towel left on the table: the bed had been stripped and left unmade. This was attended to. On the third evening we returned to find the bed unmade (yet again!), the bins hadn’t been emptied, there were no clean towels, and the safe lock failed to open despite using the correct code number. So our passports were inaccessible. This was very disconcerting as we were due to make an early departure the following morning. No clean cups were ever provided. The reception staff were always polite and willing to rectify things. But to have such a catalogue of faults and failings in the same Privilege room is unacceptable. It indicates very poor management at this hotel. No attempt was made to compensate us for the inconvenience we experienced.

Acceptable hotel near city center

TripAdvisor rating 3.5/5

RMRodrigues69 Solo travel - 22/03/2019 TripAdvisor review

I stayed at this hotel for 2 days on a weekend. The hotel is close to the city center and very nearby Part Dieu. The room was not too bad but I did hear a lot of noise from street. Breakfast was great

Globally speaking I enjoyed my stay at your hotel but it could have been better

Customer review rating 4.2/5

R. Solo - 19/03/2019 AccorHotels certified review

In general, the stay at this hotel was acceptable. The bed was relatively comfortable. However, I did not find the pillow to my liking. In the toilet, I was expecting to have body cream available which was not the case. Something that needs to be improved is the sound coming from the outside. Having stayed on the 6th floor, I was considered not to hear much noise which was not the case. The window did not close entirely and this led to noise coming in. One of the good points in this hotel is the breakfast that you provide. Large variety of food and with good quality.

Dear Guest, Thank you for taking the time to share your feedback and recommendation. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco General Manager

Lyon stay

Customer review rating 4.2/5

Dragan G. Business - 18/03/2019 AccorHotels certified review

It was plesent to be in your hotel

Dear DRAGAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

helpful staff and mercure comfort

Customer review rating 4.2/5

Bill Solo - 06/02/2019 AccorHotels certified review

A good value comfortable hotel which although technically in Villeurbanne is a good place to stay for visiting Lyon, just next to tram and metro and a short walk to the Brotteaux district. Helpful staff let me have a late check out and even provided scotch tape when one of my bags broke!

Dear WILLIAM M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Excellent staff

Customer review rating 4.2/5

Jonathan M. Business - 30/12/2018 AccorHotels certified review

Enjoyed only one night, but perfect to walk around Brotteaux. Staff are extremely helpful. I would recommend and stay again. Thanks

Dear JONATHAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

LUMIERES

Customer review rating 4.2/5

Neiuqel Families - 10/12/2018 AccorHotels certified review

CHECK IN AND OUT DIFFICILES

Monsieur L. , Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Sachez que vos commentaires nous aident à progresser et en particulier sur le check-in et check-out. Nous sommes conscients que nous devons en permanence améliorer notre qualité de service. Veuillez agréer, Monsieur, nos salutations distinguées. Eric Turco Directeur

Visiting Lyon for 3 days

Customer review rating 4.2/5

John H. Families - 29/11/2018 AccorHotels certified review

Only one complaint and that was not a major issue. The standard of housekeeping was good and your staff were unobtrusive. The one complaint was the fridge in the room, it didn't work. I tried to move it to check what the problem was but I burnt my fingers on the back of the unit. I unplugged it and left it alone from then.

Ok but not so excellent as usually at accor hotels

Customer review rating 4.2/5

Ka… Business - 10/11/2018 AccorHotels certified review

Good restaurant with kind staff. Breakfast was ok. There was a strong smell in the room, probably the glue from the carpet etc. Clean room but already in quite bad condition. Should be renovated. Maybe I was a rare platinum guest for this hotel since there were not general benefits for platinum guest.

Average

Customer review rating 4.2/5

Miloud Business - 09/11/2018 AccorHotels certified review

This was my first stay here, I usually stay at Mercure Chsteau Perrache. I was disappointed of the cold welcome, being a platinum member I quiet often if not most of the time get an upgrade, but not at this location.

reunion

Customer review rating 4.2/5

Anonymous Couples - 17/10/2018 AccorHotels certified review

correcte

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Charpennes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. En revanche, nous sommes conscients que nous devons en permanence améliorer notre qualité de service. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Eric Turco Directeur
Customer review rating 4.2/5

Anonymous Families - 25/09/2018 AccorHotels certified review

Hotel conforme à nos attentes

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Charpennes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Néanmoins, nous sommes conscients que nous devons améliorer en permanence notre qualité de service. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Eric Turco Directeur
Customer review rating 4.2/5

Catherine W. Business - 14/09/2018 AccorHotels certified review

While it was reasonably okay, one of the ladies in the breakfast room was particularly rude on a consistent basis. This women was in her 40s-50s year old and we didn’t understand what we had done wrong for her to be so off with us. We had three people staying in three separate rooms for 4-6 nights. It became really comical that she was so unpleasant. One week day we nearly got shouted at as it was 9:50 am and she wanted us out of the room. The other staff in the breakfast room were fine; neither unpleasant or particularly pleasant.

Dear CATHERINE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I spoke directly with the team of the service about this behaviour. All the team joins me to apologize to you and wants to improve the quality of service. We have to work better to increase the customer satisfaction. I inform you that I credited your Club Accorhotels Card of 4000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

Very positive

Customer review rating 4.2/5

A. M. Business - 05/09/2018 AccorHotels certified review

The stuff was friendly. The location of the Hotel is very good.

Dear Athanasios M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes on August 26th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume Mauriaud Guest relations

Decent hotel near Lyon Part Dieu rail station

TripAdvisor rating 3.5/5

av230657 Family - 11/08/2018 TripAdvisor review

It is very convenient to reach the hotel by walk from Part Dieu Gare. Good park in the vicinity. Breakfast is superb with a variety of dishes. Air conditioning is pretty good which is important for summer stays in Lyon. Hospitable reception lady Claire was very kind to help us with relocation, iron etc. I recommend this hotel for visiting Lyon.

Decent stay with good breakfast and air conditioning in summer

Customer review rating 4.2/5

Alexander V. Families - 29/07/2018 AccorHotels certified review

Not bad. Comfortable rooms. Close to Lyon Part Dieu train station which is important. Air conditioner in one room worked not adequately but it was fixed very fast by a technician.

Dear ALEXANDER V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Business - 20/07/2018 AccorHotels certified review

A very nice and friendly hotel. All the employees were very helpful.

Dear C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

correct

Customer review rating 4.2/5

Di M. Business - 19/07/2018 AccorHotels certified review

I have since recently a food intolerance (cow milk) and transmitted the information when booking the hotel on accor website. when I arrived at the hotel on Sunday, they were not aware of that. I am really surprised that for an hotel of this category, there was no soy milk, scrambled eggs are in fact prepackaged and there is not possibility of preparing some without milk and butter, the only cheese available is cow cheese and all yogurt are with lactose....

Yves

Customer review rating 4.2/5

Yves B. Business - 21/05/2018 AccorHotels certified review

Confortable

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