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Mercure Hotel Mercure Hotel

Mercure Lyon Centre Charpennes hotel

3.5/5 405 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 20 Services
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Mercure Lyon Centre Charpennes hotel

Mid-scale hotel for business trips or leisure

The hotel team looks forward to welcoming you for a well-deserved rest after a day of traveling. The restaurant, bar, Apogée lounges, terrace, our new rooms and free WIFI are at your disposal to ensure an enjoyable stay

Mr Eric TURCO, Hotel Manager

The Mercure Lyon Charpennes hotel is in the middle of the triangle formed by Part-Dieu TGV train station, Cité Internationale Convention Center and Tête d'Or Park-Villeurbanne. Using the metros or trams on the hotel's doorstep, you can reach the city center and Old Lyons in just 10 minutes. The fully renovated rooms are soundproofed and air conditioned. For a moment of relaxation, head to our bar and terrace with views of Place Charpennes, or sample cuisine by our new chef in La Bascule restaurant.

The hotel is ideally located just 5 min from metro lines A and B and trams T1, T4 or C2, or a 10-min walk from the TGV train station and La Part Dieu shopping center. You can also use these public transport links to reach the convention center, casino, the historic skyscrapers in Villeurbanne or Lyons center in just 10 min. After these visits, take a stroll or jog to Tête d'Or park. Also enjoy the typical bars open day and night in Place Brotteaux, right next to the hotel.

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Hotel extras
  • Renovated room with free WIFI - Family Room for up to 5 people.
  • 4306 sq. ft. (400 m2) of meeting rooms with Tête d'Or park next door for activities
  • Restaurant, bar, terrace and enclosed, covered car park with 80 spaces.
  • In front of the hotel: metros, trams, taxis, access to the airport shuttle
  • 5-10 minutes from the TGV train station, conference center, Old Lyons and its center

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LYON SAINT-EXUPERY
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 19:30-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

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Mercure Lyon Centre Charpennes hotel

7 place Charles Hernu
69100
VILLEURBANNE
FRANCE

Tel: (+33)4/72444646
Fax: (+33)4/78891014
Check-in from 12h00
Check out up to 12h00
Access and transport
  • LIGNE A : STATION CHARPENNES : A, CHARPENNES
  • LIGNE B : STATION CHARPENNES : B, CHARPENNES
  • LINE T1 : CHARPENNES-CH.HERNU : T1, CHARPENNES-HERNU
  • LYON SAINT-EXUPERY At 25km / 15.63 miles  - Shuttle paying
  • PART DIEU STATION At 0.5km / 0.31 miles

GPS : 45.770622, 4.862944

Currently, close to our hotel

VILLEURBANNE travel guide

Our rooms

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

6 photos
Classic Room with 1 double bed

Classic Room with 1 double bed

Spacious, fully-equipped Standard Room with a queen size bed, free WIFI, flat-screen TV, minibar, safe, tea and coffee making facilities and air-conditioning. Fully-equipped bathroom with bathtub or shower.

Privilege Room - 1 double bed

Privilege Room - 1 double bed

Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone/iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

Superior Room with 1 double bed and 1 sofa bed

Superior Room with 1 double bed and 1 sofa bed

Spacious, fully-equipped Standard Room with a double bed and a single bed, free WIFI, flat-screen TV, minibar, safe, tea and coffee making facilities and air-cooling system. Fully-equipped bathroom with bathtub or shower.

Classic Room - twin beds

Classic Room - twin beds

Spacious, fully-equipped Standard Room with twin beds, free WIFI, flat-screen TV, minibar, safe, tea and coffee making facilities and air-conditioning. Fully-equipped bathroom with bathtub or shower.

Multi-room offer: 2 rooms close together

Multi-room offer: 2 rooms close together

Together is better! When travelling with friends or family, get a preferential rate when you book 2 rooms: with the multi-room offer enjoy up to 50% off the second room. Connecting rooms or rooms opposite one another subject to availability at the hotel.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

LA BASCULEType of cuisine: Regional

LA BASCULE Restaurant
Lunch
12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
19:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA BASCULEType of cuisine: Regional

La Bascule wine bar restaurant serves traditional dishes and local specialties, all prepared by our chef, and accompanied by a prestigious selection of Grand Vin Mercure wines, served by the glass.

Find out more and book

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. Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

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See all our restaurants and bars

Your meetings and events

Mercure Lyon Centre Charpennes hotel Meeting Room

Our meeting rooms

  • Number of meeting rooms: 7
  • Maximum size: 175 m²
  • Maximum capacity: 180
  • Maximum banquet capacity: 88
Find out more
4.2/5 AccorHotels Rating 1,454 reviews

Our guest reviews for Mercure Lyon Centre Charpennes hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 405 reviews
Anonymous Families - 25/09/2018 AccorHotels certified review

Hotel conforme à nos attentes

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Charpennes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Néanmoins, nous sommes conscients que nous devons améliorer en permanence notre qualité de service. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Eric Turco Directeur

Catherine W. Business - 14/09/2018 AccorHotels certified review

While it was reasonably okay, one of the ladies in the breakfast room was particularly rude on a consistent basis. This women was in her 40s-50s year old and we didn’t understand what we had done wrong for her to be so off with us. We had three people staying in three separate rooms for 4-6 nights. It became really comical that she was so unpleasant. One week day we nearly got shouted at as it was 9:50 am and she wanted us out of the room. The other staff in the breakfast room were fine; neither unpleasant or particularly pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I spoke directly with the team of the service about this behaviour. All the team joins me to apologize to you and wants to improve the quality of service. We have to work better to increase the customer satisfaction. I inform you that I credited your Club Accorhotels Card of 4000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

A. M. Business - 05/09/2018 AccorHotels certified review
« Very positive »

The stuff was friendly. The location of the Hotel is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Athanasios M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes on August 26th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume Mauriaud Guest relations

Family - 11/08/2018 TripAdvisor review
« Decent hotel near Lyon Part Dieu rail station »

It is very convenient to reach the hotel by walk from Part Dieu Gare. Good park in the vicinity. Breakfast is superb with a variety of dishes. Air conditioning is pretty good which is important for summer stays in Lyon. Hospitable reception lady Claire was very kind to help us with relocation, iron etc. I recommend this hotel for visiting Lyon.

Alexander V. Families - 29/07/2018 AccorHotels certified review
« Decent stay with good breakfast and air conditioning in summer »

Not bad. Comfortable rooms. Close to Lyon Part Dieu train station which is important. Air conditioner in one room worked not adequately but it was fixed very fast by a technician.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 20/07/2018 AccorHotels certified review

A very nice and friendly hotel. All the employees were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Di M. Business - 19/07/2018 AccorHotels certified review
« correct »

I have since recently a food intolerance (cow milk) and transmitted the information when booking the hotel on accor website. when I arrived at the hotel on Sunday, they were not aware of that. I am really surprised that for an hotel of this category, there was no soy milk, scrambled eggs are in fact prepackaged and there is not possibility of preparing some without milk and butter, the only cheese available is cow cheese and all yogurt are with lactose....

Yves B. Business - 21/05/2018 AccorHotels certified review
« Yves »

Confortable

Haruko H. Business - 13/05/2018 AccorHotels certified review
« I felt myself at home. »

Everything was taken care of, and I just could go through my business. The staff is very friendly and helpful, the location is excellent, and the breakfast is delightful. Thank you.

Ahuttunen Friends - 05/05/2018 AccorHotels certified review
« Summary= overall nice and comfortable hotel with kind service. »

Reception service was kind and pertinent. Breakfast was rich and good, but what I missed were fresh vegetables for example tomatoes, salad, cucumber. One thing what I wondered were the room service, though we had left "no interrupt" sign on the door knob, still someone had been in the room and cleaned it up plus changed all the towels etc. I think, it would be much more ecological not to change everything everyday at least if customer has put "no sign" on the door. Yes, when booking the room, noticed the fitted carpet, but if anytime any renewal at the hotel, I suggest to change the floor to laminate, wood or something else that it is now :). I'm quite critical when rating something, because everyone/everything can always be improved. In the end, as on the title, I rated overall visit as good and i could gladly suggest your hotel to my friends.

Cyril Business - 02/05/2018 AccorHotels certified review
« 1 week conference »

very convenient to be set on the same location than the conference

N/a Business - 30/03/2018 AccorHotels certified review

it wa s ok.

Anonymous Business - 22/01/2018 AccorHotels certified review

First morning, I did not receive my breakfast in my room. the paper was not collected from my door the night before. the 2nd morning, it came 15 minutes late. the 3rd day, the paper to order breakfast in the room had not been replaced in my room. Had to go to the front desk to request one. Same thing the next day. and I had no room service menu in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laure I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. We take note with pleasure of your positive points and unfortunately negative points especially with index forms to have breakfast and the room service card. We apologize to you and I inform you that all my employees were informed about these problems. They join me to apologize also. We are very attached to the quality of service and your compliments have to be a reward for our day-to-day work that is why these errors will not be renewed. Hoping that you will rely on us during your next stay in Lyon, we remain at your disposal for any piece of information and booking. Best regards Stéphane Robillard General manager, Hotel Mercure Lyon Charpennes

Anonymous Business - 18/01/2018 AccorHotels certified review
« Kind people and cleaning room. »

Kind people and cleaning room but the shower was old and not correctly functional the water exhauster

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur ANDREA B., Nous vous remercions pour vos commentaires suite à votre séjour dans notre Hôtel Mercure Lyon Charpennes. C’est avec grand plaisir que nous notons vos points positifs, les moins positifs où nous vous prions de nous excuser (j'espère quand même garder votre confiance où vous me contacterez lors de votre prochaine réservation pour ne pas renouveler cette qualité de service) et que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe, car votre satisfaction doit être la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service de qualité. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, cher client, en l’expression de nos sentiments les meilleurs. Stéphane Robillard directeur Hôtel Mercure Lyon Charpennes

Anonymous Families - 18/12/2017 AccorHotels certified review
« Unhappy »

The hotel needs an update and the aisle and sometimes rooms smell like people just had smoked a lot on them. Noisy exterior rooms, didn’t allow to rest over night. We where charge for a bar consumption we never did, you should check before guest arrive to make sure who is the responsible .Totally unsatisfactory, this is not the quality the brand used to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur ROJAS G., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Lyon Charpennes. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurés que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour où j'espère vous n'hésiterez pas à me contacter pour que je prenne les dispositions nécessaires pour assurer le bon déroulement de ce séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, cher client, en l’expression de nos sentiments les meilleurs. Stéphane Robillard directeur Hôtel Mercure Lyon Charpennes

Nickname Business - 04/12/2017 AccorHotels certified review
« Nickname »

I have stayed at your hotel a few times and it has always been ok. This time, however, there are two points: the first is that a shower cap would be welcome. The second is that at about 11 pm on December 2 I requested a wake-up call for 7 am the next morning. It didn't happen and as a result I had a rushed and stressful time getting ready for the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we excuse us for your Wake up, it's not normal and no quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard general manager Hôtel Mercure Lyon Charpennes

Philippe P. Business - 18/11/2017 AccorHotels certified review
« High quality standard from the e-checkin thru the fast checkout, including breakfast. »

I highly appreciated the e-checkin and the room upgrade (Privilege) thanks to Silver status. The separate heating device in the bathroom is a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Anonymous Couples - 20/10/2017 AccorHotels certified review
« A good hotel close to the metro, tramway and trolleybuses »

A very pleasant place to stay and very convenient for trams, metros and trolleybuses. We made full use of the excellent public transport network to get around the lovely city that is Lyon !1

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stéphane Robillard General Manager Hôtel Mercure Lyon Charpennes

Gigi Families - 17/09/2017 AccorHotels certified review
« good for overnight stay »

Central location, tram stops exactly at the hotel, with indoor parking and close to restaurants, park and grocery, etc. It was decent enough for a one night stay but if longer it wouldn't recommend because its outdated. The hotel outside and inside needs to be renovated within the next few years. Several amenities werent working.

Jack D. Couples - 14/09/2017 AccorHotels certified review
« Convenient Location, Helpful Staff »

Convenient to the Metro and helpful staff in finding good places to eat.

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