Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

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4.0/5 1,561 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 97.00 EUR Non member rate
From 92.15 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,508 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,561 reviews
AccorHotels certified review
Family T. Families - 05/11/2017
« Convenient location »

One night stay, good location next to the cité de Carcassonne, nice buffet breakfast. Hostess at breakfast not very friendly and not discreet.

AccorHotels certified review
Ant F. Couples - 02/11/2017
« Could not fault it. »

Had a great stay here. Super staff, great bar and restaurant. Really friendly.

AccorHotels certified review
A. Couples - 31/10/2017

Staff friendly and helpful. Room as we expected clean and comfortable. The room could have been warmer as the weather changed whilst we were there. Impossible to increase room temperature but we did not ask in reception - a guide in the room would be helpful. Parking very good. The hotel is perfectly situated for exploring the mediaeval city. We were disappointed by the dinner menu on offer. We would have preferred a menu of less complex dishes and smaller portions. We needed something refreshing after 6 hours sitting in the car.

AccorHotels certified review
Anonymous Business - 29/10/2017
« Lovely Hotel & Town »

I had to walk too far to my room. This included hauling my luggage up some steps. I always avoid this is possible.

AccorHotels certified review
Dan C. Friends - 17/10/2017
« Dan C »

Nice clean hotel with parking included only a 5 minute walk to the best Medieval City on the planet. Staff were very helpful and knowledgeable regarding the general area; things to see; places to go etc.. Rooms were clean, beds comfortable; 2 couples travelling together. Air conditioning was absent during this October time period; making it a bit of a challenge.

AccorHotels certified review
Anonymous Couples - 14/10/2017

Very nice hotel and professional service

AccorHotels certified review
Keith T. Couples - 14/10/2017
« poor service badly prepared food too many untrained staff »

tea in the gardens was served quickly and efficiently the rest was borderline rubbish greeted in the restaurant by a large man who seemed to delight in being in charge but did not realise that his incompetence was the basis for the disaster to come dinner menu lots of ardoise and menus and paper forms for the salad handled by a junior who could have spoken with us more quickly to establish what we wanted and what was available followed by a long wait to order and the resto was not full. CHEF??? If you are going to use a microwave learn how to use it, spreading the food over the plate only works if there are no lumps. better to use a bowl and stir. If you are going to serve a filet of fish take out most of the bones at least DO NOT serve food that is difficult to cut at the bottom of a bowl with a blunt knife Keep biscuits for desert fresh and do not put in the fridge with a soft topping The breakfast is very important it is usually the last event for a guest at the hotel and will strongly colour their memories DO NOT use thermos flasks for coffee where you cannot see when they are empty the guest who finds they need refilling will not be happy DO NOT keep scrambled egg until it is set in the server DO not use washing up water to make the filter coffee when one server has to stop writing out the useless ardoise for the evening make sure that they understand they can be seen by the customer right down to their facial expression! Take a tour of your hotel from time to time check out the drain smell in the corridor Doors, while closing quickly as they are fire doors, do not have to slam when released When the receptionist says did you have a nice stay and you say no they should know that this is their last chance to give a personal response which might mitigate the awfulness I suggest you visit the Kyriad Bordeaux and watch the breakfast server who single handed managed more clients cleared tables kept the coffee fresh greeted clients and took room numbers and most importantly smiled our experience in Mercures at Abbville and Beauvais suggest that your miserable efforts are due to your team and its management our expectations were too high, unfortunately only the price rose to meet them The last question on this form is nonsense Who knows perhaps

AccorHotels certified review
Andrefromgent Families - 12/10/2017
« visit Carcassonne »

Friendly hospitable reception Free parking spacious room Excellent breakfast

AccorHotels certified review
Jo R. Couples - 11/10/2017
« Wonderful trip, great hotel, beautiful city »

The hotel is clean and staff extremely helpful The interior is modern and fresh and the gardens and beautiful are plesant

AccorHotels certified review
Paul Families - 07/10/2017
« Very nice hotel and staff was very friedly »

We arrived late evening and parking lot in front of Hotel was small because we did not know they have 2nd parking lot. Rooms are clean and nice but little small. Staff was very nice and friendly. We will stay this hotel if we visit Carcason again.

AccorHotels certified review
John &. M. W. Couples - 07/10/2017
« Excellent hotel - highly recommended »

The room was tidy and clean, the staff were helpful and friendly, the breakfasts were good and on the one occasion we dined in the hotel in the evening the food was excellent.

AccorHotels certified review
Kh64 Couples - 06/10/2017
« Perfect location for a visit to Carcassonne »

We had a great couple of days in Carcassonne and The Mercure is the perfect base for La Cite as it's only a five minute walk from the hotel. The hotel itself is clean, modern and the room, although a little small, was good for two night's stay. We received a warm welcome upon arrival and the reception manager was very helpful explained the key points regarding the hotel itself as well as getting around and local restaurant recommendations. We had breakfast at the hotel which was perfect - good selection of hot and cold food and fresh juices and delicious coffee. We didn't eat in the restaurant but the menu looked good. There is also a nice sunny terrace for late afternoon drinks. We didn't use the pool as it wasn't warm enough but it certainly would be inviting on a hot summer's day!

AccorHotels certified review
Mr S. Solo - 03/10/2017
« Mr S. »

Excellent

TripAdvisor review
Friends getaway - 03/10/2017
« Brilliant Location »

This is a pleasant hotel situated within walking distance of the Cite' Took the dog, no problem, it has a garden. Friendly, helpful welcome . All of the staff were pleased to serve. as we had room service. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel and for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
John Couples - 30/09/2017
« Good hotel in a great location »

This hotel was good value for money really close to La Cité, room very clean and comfortable overlooking the pool with a view of the city walls. The staff were really welcoming and helpful.

AccorHotels certified review
Anonymous Friends - 29/09/2017

Rooms were a great size and well appointed, location was fantastic. Service was very offhand from dining/bar staff and language difficult. Bar menu limited and service poor

AccorHotels certified review
Stephen N. Couples - 29/09/2017

Good clean room, friendly an helpful service at the reception and excellent breakfast

AccorHotels certified review
Bernard Couples - 28/09/2017
« Mercure Carcassonne »

Location is good - close to the city gate.

AccorHotels certified review
Carol,w. Couples - 25/09/2017
« Disappointing hotel »

We thought the Mercure brand would ensure a good standard of room and facilities, but this one we would not recommend to anyone. It's in a good situation close to the walls of Carcassone but the room was small and dark and although there was a kettle supplied there was only horrible cardboard cups to use for tea and coffee..yuk! We didn't expect that, so downmarket for an establishment that charges so much. The noise level from other rooms through the night was unacceptable and meant we didn't get a good nights sleep. The charge for a mediocre breakfast is excessive. The bathroom toiletries in the form of a dispenser on the wall above the bath was impossible to use, but I expect it makes it more economical for the hotel group if the customers can't access the liquid. When we checked out the man at reception didn't ask if we had enjoyed our stay he didn't seem interested. Not good.

AccorHotels certified review
Anonymous Couples - 25/09/2017

Plus: Internet/business desk, swimming pool, coffee/tea facilities, complimentary minibar, location, quiet room, bed, spacious room. Minus: No nice view from room, nuisance to get just two wooden stir sticks for coffee/tea each day (how Mercure could save money on this?), carton tea/coffee cups, room service and choice of food/drinks, hotel lacks atmosphere (feels like American Motel). Big minus: Reception/personnel inadequate and lacks sincere friendliness: they gave a voucher for Accor Silver Member welcome drink for just one person instead of two persons, no other Accor hotel has ever done such thing; when extra hangers were requested, we were ordered to pick them up at reception instead of offering to bring it to us that day or the next day; bar - especially in the morning - dirty: personnel passing by dirty tables many times, for at least 40 minutes, without cleaning it, eventually one person cleaned it with bare hands (?!); room only cleaned well on day of arrival.

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