Mercure Carcassonne La Cité hotel 4 stars

TripAdvisor rating 4.0/5 1,812 reviews
Mercure Carcassonne La Cité hotel
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Hotel extras

  • Free covered car park

  • Meeting facilities

  • Free WIFI

  • Restaurants offering home-made produce

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000
carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :   NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodations

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Classic Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with a double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds and a sofa

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,892 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,812 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

We really enjoyed our stay in your beatiful hotel

Customer review rating 4.4/5

Kevin Families - 10/07/2019 AccorHotels certified review

Our children really enjoyed our stay and the use of the swimming pool. It is ideally located at adjacent to the old walled city. The person that received us was very friendly and gave us helpful tips about visiting the castle.

Okay, but some annoying things

Customer review rating 4.4/5

D. Couples - 09/07/2019 AccorHotels certified review

Room was clean and pool nice. The room was small and made smaller by the fact that 2 single beds had been pushed together rather than getting the double that I had reserved. A single water (when a couple were staying in the room), poor service at the bar and a breakfast that was not restocked through the breakfast period leading to no juice/ fruit etc further took off the shine of the holiday. For the price, I think this was a poor value stay.

An excellent hotel next to the old city

Customer review rating 4.4/5

Rich B. Couples - 09/07/2019 AccorHotels certified review

We received a warm, friendly reception by a member of staff which made us feel relaxed and welcome. Everything was explained clearly. The room was very good with air con. So close to the old city so we didn't have to use the car during our stay.

Great location, very comfortable stay

Customer review rating 4.4/5

Kim F. Families - 08/07/2019 AccorHotels certified review

This is a good choice for a visit to Carcassonne. The hotel is a short walk to the medieval city. It has free onsite parking, a great breakfast, and a swimming pool. We were there during an epic heatwave and the air-conditioning was stellar. The staff was very helpful and professional. Our room was large and comfortable.

Good time

Customer review rating 4.4/5

Sebastien L. Families - 06/07/2019 AccorHotels certified review

I was nice stay great location team friendly and food is very nice.

Not a 4 star hotel - in my opinion

TripAdvisor rating 4.0/5

Oztrip2012 Couples - 04/07/2019 TripAdvisor review

The front desk staff were excellent, friendly and welcoming. However, the standard rooms at 18m2 are small [when compared with competitors] and the dining room staff were inefficient at best and ineffective and dilatory at worst. We had to wait almost an hour for our starters and others who arrived after us, and ordered similar meals , were on their main course as we still waited. My question to the [head?] waiter brought nothing more than a sort of gallic (or Catalan) shrug and some incomprehensible mutterings. The truth is simply that they had forgotten us. Well, we can all make mistakes AND we can apologise. But not a single word, not even a simple 'sorry' came our way. NO, this is NOT a 4 star hotel.

Dear Oztrip2012 I have read your comment and are saddened to hear that you were disappointed with your stay. guest satisfaction is our key concern, so please be assured that we will take each one of your comments very seriously. On behalf of the entire team, I apologize for the problem you encountered. I have discussed the matter personally with the member of staff concerned and will ensure that they receive advice and guidance so that they can better fulfil their duties in the future and avoid any such incidents occurring again. I really hope that we will have the opportunity to welcome you back and offer you a better experience. sicerly

Great location and great front desk staff

Customer review rating 4.4/5

Roger F. Couples - 02/07/2019 AccorHotels certified review

We did enjoy our stay .......but ........I am not sure that this is a 4 star hotel. For our second dinner we had simply been forgotten and had to wait for almost an hour. Others arrived after us and, having ordered meals very similar to our own choices, were on their second course whilst we had not yet had our starters. My comment to the (Head?) brought nothing more than a mumbled response. This was not impressive. The standard room at 18m2 is smaller than one finds in other similar hotels.

50/50 for the whole experience

Customer review rating 4.4/5

Winnie T. Couples - 30/06/2019 AccorHotels certified review

the air conditioner is malfunction in our first room, but we have been changed to another room and it has a nice view of the castle

Please tell stay, pity about the coach parties

Customer review rating 4.4/5

Dereke A. Couples - 27/06/2019 AccorHotels certified review

Great hotel, staff attentive. Experience spoiled by the bun fight at breakfast on our first morning. (A coach party) It was as if a swarm of locusts had descended. Everything vanished before your eyes. Although we had booked breakfast for all our stay we didn’t bother after the first morning, The annoying point was we were still charged until I complained. Apart from that we had a great time and will return.

Very pleased

Customer review rating 4.4/5

Mary P. G. Families - 24/06/2019 AccorHotels certified review

Smooth checking in, very pleasant staff, would come back

Loved this Hotel

Customer review rating 4.4/5

Gerry Couples - 22/06/2019 AccorHotels certified review

Lovely hotel situa five minutes walk from the gates of the citadel. Ample parking spaces. Nice pool area and gardens. Good generous sized bedroom with all necessary amenities. Staff were very welcoming and helpful They are a credit to the hotel

Satisfactory. The room was very small and there is a total lack of options for vegans and vegetarians.

Customer review rating 4.4/5

Greg F. Couples - 20/06/2019 AccorHotels certified review

Staff were friendly. Location was good. As I said, the room was very small and in this day and age you should really cater for vegetarians and vegans.

Very near La Cite

Customer review rating 4.4/5

R F. Couples - 17/06/2019 AccorHotels certified review

We have stayed here before and it was as we remembered. It is only a short walk from La Cite, has an ample car park and a good restaurant. The receptionist was very helpful although we were somewhat surprised to be told that our room was not quite ready when we checked in at 3.45 pm.

Fine as long as there isn't a coach party staying

TripAdvisor rating 4.0/5

Scenic12992778264 Couples - 11/06/2019 TripAdvisor review

We had a superior room which was comfortable although the bed was too hard for me. On our first of two nights we chose to eat in the hotel. A large coach party had taken over the restaurant (really more of a cafeteria in appearance), so we were squeezed into a nearby characterless room with the other guests. There was another room like a pavillion room overlooking the terrace which would have been far more pleasant for us to use, but this had been alocated for about 10 people, possibly staff training or a small local society. This was a poor management decision in my opinion. The food however was good so congratulations to the kitchen staff. Our first morning we went to breakfast after the coach party had just left and it looked like a plauge of locusts had just the left. The next morning the breakfast was more civilised.

Thank you for sharing your opinion. My team and I wish to sincerely apologies for the inconveniences encountered because of the coach party. We are however delighted to read that despite everything you enjoyed your stay with us We look forward to seeing you when you next stay in Carcassonne Best regards

Great hotel , excellent location.

Customer review rating 4.4/5

Susan M. Families - 10/06/2019 AccorHotels certified review

Enjoyed our stay. Staff friendly and professional. Rooms comfortable. An excellent breakfast choice. A Huge bonus was the swimming pool. A short walk from Carcassonne city. All in all a perfect place to stop

Customer review rating 4.4/5

J C. Families - 06/06/2019 AccorHotels certified review

Really good. The room we were given was great and was larger than rooms of a similar class due to the location by the stairwell. Staff were really friendly and helpful with excellent spoken English, which is very helpful. The complimentary tour of the old town was brilliant and totally unexpected.

Well-run hotel in beautiful setting.

Customer review rating 4.4/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

Disappointed in the size of our room, but overall a very good experience. Staff friendly and helpful, and very good breakfast. Did not have time to use the swimming pool. Good on site parking.

Great location

Customer review rating 4.4/5

Anonymous Friends - 02/06/2019 AccorHotels certified review

Location was ideal.

Average

Customer review rating 4.4/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

The female staff on reception were very friendly. Some of the male staff were quite rude. We were surprised that a 4 star hotel did not have umbrellas available.

Comfy and convenient

Customer review rating 4.4/5

H. Friends - 01/06/2019 AccorHotels certified review

Recommend this place, but no time to write a review

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