Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

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4.0/5 1,617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,844 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,617 reviews
AccorHotels certified review
Bev S. Couples - 25/04/2018
« Perfect in every way! »

Our free upgrade to a Privilège Room made our stay more than perfect! The room and view were incredible, dinner in the restaurant was great. We would return and would recommend the hotel with enthusiasm!

AccorHotels certified review
Alan P. Couples - 24/04/2018
« Very good »

A lovely hotel in a very convenient location.

AccorHotels certified review
Democrates A. Families - 10/04/2018
« pleasent »

very tide and clean hotel also very good location.

AccorHotels certified review
Anonymous Couples - 10/04/2018

Satisfactoria

AccorHotels certified review
Susanna C. Couples - 09/04/2018
« The staff, especially the receptionists, were very helpful. »

Although the room is a bit small, it is neat and tidy. If the breakfast can include some green vegetables, there would be perfect. For booking, I tried to book through your hotel website, however it was not success. We required 4 rooms altogether and through the hotel website, it is only allowed to book max. 2 rooms. Finally I sent email to your hotel directly.

AccorHotels certified review
Herb A. Friends - 07/04/2018
« The staff was extremely friendly and helpful from check-in to checkout. »

The facilities, indoors and outdoors were beautiful and well-maintained. Our room was clean and the furnishings were stylish and comfortable. I liked the layout of the room as well. The staff was very helpful and friendly which was welcome after such a long trip (12 hour flight from Los Angeles, a night in Barcelona and a 3 1/2 hour train ride, before we had to head out to meet friends only a couple of hours after arriving at your hotel).

AccorHotels certified review
Marçal M. Couples - 04/04/2018
« Nice hotel and perfect location. »

The stay was overall pleasant. Very convenient location and acceptable services. We would've liked a softer bed matress and more options on the hotel bar.

AccorHotels certified review
Anonymous Couples - 19/03/2018
« A good comfortable Hotel well located for a short break in Carcassonne, »

A comfortable Hotel where you are well looked after by the friendly and efficient staff. Food was good and varied for choice and service excellent. The hotel is located midway between the La Citie and the new developing Town. Everything is available within easy walking distance - About 15 - 20 minutes mostly on the flat. Nice walks along the river. Buses are good value.

AccorHotels certified review
Sandra Couples - 01/03/2018
« Fabulous room, lovely evening meal and good breakfast. »

We had asked for a disabled room, as, when we booked, I was in a wheelchair, after an operation, although a few days before staying I informed the hotel that I was now on crutches. When we arrived the hotel knew exactly who we were and gave us a Privilege Room. It was an amazing room. We had a great evening meal in the restaurant and a super breakfast the next morning. We would definitely stay again when we are in the area.

AccorHotels certified review
Kath G. Families - 13/02/2018
« Comfortable hotel with pleasant, helpful staff in a great location. »

The staff were all polite, friendly and very helpful. The dining room and bar areas were comfortable, relaxing and well decorated. Breakfast offered a wide selection of foods (all self-service) and staff were on hand to help if needed. The rooms were quite small and basic, but satisfactory - clean and tidy with everything you needed (tea and coffee/safe/hairdryer/extra bedding and pillows). Magazines were available in communal areas to read (although all in French). The grounds needed a little tidying but it was February so not surprising. Secure car parking. Definitely worth a return visit in the summer.

AccorHotels certified review
Ray H. Couples - 12/02/2018
« indifferent reception staff, terrible food, nice view from room »

We were given a room facing the citadel so had a nice outlook, although the room was smaller and felt more basic than we remembered from previous stays. The worst thing was the food. We decided to dine in that evening. Neither of us liked our main course, so we left most of it. The almost full plates were cleared away without any question as to why we had not eaten the food. I know, we should have complained at the time. Although I am an accor club member, we simply decided that the next time we wanted to stay in Carcassonne, we would look for another hotel.

AccorHotels certified review
Alison S. Couples - 24/01/2018
« Shutters or guttering banging outside the window all night long »

The food in the restaurant was appalling and the worst meal we’ve had in France. The waiting staff didn’t seem at all friendly and one woman at breakfast was positively rude and not at all helpful.

AccorHotels certified review
S. R. Couples - 19/01/2018
« Hôtel needs maintenance. Bed (quality) not good enough for 4 stars. »

Staff good. Hotel rather dated. Rooms small & bed not good enough for hotel. (quality of mattress, no top mattress) Pillows very thin. Room clean. Corridors & lift & réception need refreshing.

AccorHotels certified review
Lisa J. Couples - 18/01/2018
« Not made to feel welcome »

We booked the Mercure as our understanding was this was slightly higher in class than the Ibis brand hotels but we were rather disappointed as it was very much like the Ibis we had stayed in a couple of days earlier in Toulouse. Our room was quite small and had a very odd arrangement of furniture which ended up with me putting a chair in the wardrobe area as it was just in the way. Although tea and coffee was provided in the room, there were only flimsy paper cups. There were also no proper glasses provided. The majority of staff at the hotel treated us as if we were an inconvenience with no real welcome or conversation. When we checked in the receptionist barely welcomed us and pretty much just handed the card over to the room and pointed to the direction of the lift. He didn't even say which floor our room was on or point out the bar areas or what facilities or assistance was available. We inadvertently sat at the wrong table for breakfast the following morning as it was not clear where to sit and the waitress was quite rude in gesturing us to the correct table. Generally, the communal hotel areas were quite messy. For example, we had a drink at the bar and the area behind the bar was littered with receipts. Also there were many tourist leaflets which was helpful but they just seemed to have been chucked on the table so it was quite messy. We just didn't want to spend any more time at the hotel than was necessary so basically just slept there.

AccorHotels certified review
Slkmum Couples - 13/01/2018
« Excellent but needs better guest communications »

A very lovely hotel, great location, great room, ........excellent food in restaurant but really disappointed and annoyed to find the restaurant and bar closed on our second night. There was no notification about this and we had intended to eat there and have a drink in the bar. Consequently, had to go back into town!

AccorHotels certified review
Oscar Families - 12/12/2017
« Notable »

Hotel y trato perfecto.

AccorHotels certified review
Anonymous Couples - 06/12/2017

Normal

AccorHotels certified review
Andy Families - 20/11/2017
« Hotel was good. »

I think the hotel should provide proper cups wit tea and coffee making facilities. The thin cardboard ones are completely inadequate

AccorHotels certified review
Iain C. Couples - 18/11/2017
« Good, with qualifications »

Enjoyable but..... Hotel was always overheated for my taste. Breakfast was wonderful but dinner was variable with the pork and beef main courses I had tough and overcooked. Staff friendly and helpful.

AccorHotels certified review
William Couples - 16/11/2017
« Good location, comfortable room »

We spent two nights here in November and it was perfectly located for both the old medieval citadel and the lower city. The room was comfortable and was just what we expected

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