Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

4.0/5 1,713 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,317 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,713 reviews
Anonymous Couples - 09/10/2018 AccorHotels certified review
« Conveniently located »

Hotel was within easy walking distance of the Medieval city. Staff very helpful. Room met requirements. Dinner disappointing

Louise D. Couples - 05/10/2018 AccorHotels certified review
« A very pleasant stay. »

The staff was extremely pleasant and eager to please. They accommodated our wishes and were very helpful. The hotel is lovely - great location and lovely rooms. The evening meal was great : I had the cassoulet which was as good as it was 10 years ago when I first stayed in this hotel!

Fiona H. Couples - 04/10/2018 AccorHotels certified review
« Accommodation good apart from uncomfortable pillows, nice touch of free drinks in privilege rooms »

Breakfast choice okay with good selection but not very good quality of cooked options

Maggie Couples - 03/10/2018 AccorHotels certified review
« Excellent hotel & area for a short break »

Comfortable hotel with very friendly staff. Good breakfast buffet & excellent good value dinner.

Teachervani Couples - 03/10/2018 TripAdvisor review
« Back to the past »

Mercure Carcassone is very well located for someone who goes to visit the fortress. There is a free parking lot at the hotel. Itntakes less then 10 walking minutes to the fortres which is an huge ancient place. It takes about two hours (minimum) to Walk all around.. there are lots of restaurants, just choose one and go. Back to the hotel, enjoy a huge delicious salad or enjoy going to the beautiful swimming pool.

Rocky Couples - 01/10/2018 AccorHotels certified review
« Good clean room and helpful staff. »

Perfect location for the castle, staff were very helpful and friendly!

Anonymous Couples - 30/09/2018 AccorHotels certified review
« A beautiful room and beautiful hotel »

The people were always smiling and very helpful.I would book this hotel again. The view from my room was wonderful. I loved the swimming pool,breakfast was great, you could really relax in the garden. We were a 5 - 8 minute walk from the castle. 25 minute walk from the town.

Jonathan Solo - 30/09/2018 AccorHotels certified review
« Great »

Really good, the staff were helpful and upgraded me to a very nice room.

Trudy L. Couples - 29/09/2018 AccorHotels certified review
« European vacation. »

We loved our room, the food, and the beautiful surroundings.

Steve Couples - 27/09/2018 AccorHotels certified review
« Excellent »

Staff excellent, location excellent- a place we will be visiting again

Richard Friends - 27/09/2018 AccorHotels certified review
« Great Location »

The room was large enough and very clean. Could not hear people in adjoining rooms. Bed was comfortable. Had breakfast delivered one morning and it was on time and in perfect order. Absolutely no complaints. Good value for money. Other than being in the old town itself the location could not be better. A very short walk. Would stay here again in a second.

F. Couples - 24/09/2018 AccorHotels certified review
« No shower and surly service »

There was a water problem with the shower and when we reported it, the person just said that they know about it -no apology, no thank you or even a smile. The breakfast was also entirely disorganised with staff standing around doing very little - only person working was a very young looking man who did not look old enough to be working legally. In the evening in the bar, the bar maid was more interested in playing with her till than serving the four guests waiting for a drink . Great location for a hotel but the worst run Mercure that I have had the misfortune to visit.

Anonymous Friends - 18/09/2018 AccorHotels certified review
« A conveniently placed hotel for the Cite with a small pool for relaxing after a busy day sightseeing. »

Extremely clean bedrooms. Comfortable. Friendly. Reception staff helpful & friendly. Just what we wanted.

Amanda B. Families - 11/09/2018 AccorHotels certified review
« Great hotel in excellent location »

We had a great time exploring La Cite and relaxing by the pool. A perfect combination. Merci beaucoup

Anonymous Couples - 10/09/2018 AccorHotels certified review


Alan M. Couples - 10/09/2018 AccorHotels certified review
« Stay in Hotel Mercure Carcassonne La Cite »

Very satisfactory stay, excellent location and the staff were friendly and helpful. Dinner in the restaurant in the evening was amazing, I would recommend the Cassoulet.

Barrie Friends - 10/09/2018 AccorHotels certified review
« A lovely hotel - convenient, comfortable, super breakfast and great staff »

What a bonus to find a hotel right by old Carcassonne, with parking, a swimming pool and a top notch buffet breakfast.

L. Couples - 09/09/2018 AccorHotels certified review

No pb

Anonymous Couples - 05/09/2018 AccorHotels certified review
« Dissapointing experience »

This hotel is not the standard Mercure quality and need a rennovation of rooms. The rooms are pretty small. On the other side the common areas in the hotel are much better than the rooms

Stuart Friends - 03/09/2018 AccorHotels certified review
« Stuart »

Great location with secure car parking. Very comfortable room. Lovely dinner in the reataurant. I will recommend.

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