Mercure Carcassonne La Cité hotel 4 stars

TripAdvisor rating 4.0/5 1,797 reviews
Mercure Carcassonne La Cité hotel
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Hotel extras

  • Free covered car park

  • Meeting facilities

  • Free WIFI

  • Restaurants offering home-made produce

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000
carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :   NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodations

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Classic Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with a double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds and a sofa

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,824 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,797 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fine as long as there isn't a coach party staying

TripAdvisor rating 4.0/5

Scenic12992778264 Couples - 11/06/2019 TripAdvisor review

We had a superior room which was comfortable although the bed was too hard for me. On our first of two nights we chose to eat in the hotel. A large coach party had taken over the restaurant (really more of a cafeteria in appearance), so we were squeezed into a nearby characterless room with the other guests. There was another room like a pavillion room overlooking the terrace which would have been far more pleasant for us to use, but this had been alocated for about 10 people, possibly staff training or a small local society. This was a poor management decision in my opinion. The food however was good so congratulations to the kitchen staff. Our first morning we went to breakfast after the coach party had just left and it looked like a plauge of locusts had just the left. The next morning the breakfast was more civilised.

Great hotel , excellent location.

Customer review rating 4.4/5

Susan M. Families - 10/06/2019 AccorHotels certified review

Enjoyed our stay. Staff friendly and professional. Rooms comfortable. An excellent breakfast choice. A Huge bonus was the swimming pool. A short walk from Carcassonne city. All in all a perfect place to stop

Customer review rating 4.4/5

J C. Families - 06/06/2019 AccorHotels certified review

Really good. The room we were given was great and was larger than rooms of a similar class due to the location by the stairwell. Staff were really friendly and helpful with excellent spoken English, which is very helpful. The complimentary tour of the old town was brilliant and totally unexpected.

Well-run hotel in beautiful setting.

Customer review rating 4.4/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

Disappointed in the size of our room, but overall a very good experience. Staff friendly and helpful, and very good breakfast. Did not have time to use the swimming pool. Good on site parking.

Great location

Customer review rating 4.4/5

Anonymous Friends - 02/06/2019 AccorHotels certified review

Location was ideal.

Average

Customer review rating 4.4/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

The female staff on reception were very friendly. Some of the male staff were quite rude. We were surprised that a 4 star hotel did not have umbrellas available.

Comfy and convenient

Customer review rating 4.4/5

H. Friends - 01/06/2019 AccorHotels certified review

Recommend this place, but no time to write a review

Two comfortable nights in a clean environment

Customer review rating 4.4/5

Travelled S. Couples - 23/05/2019 AccorHotels certified review

On arrival we noticed ants in the boiled sweets left by the bed which was dealt with immediately by reception & we were given a free drink in the bar for the inconvenience (by day 3 they had returned but we were leaving so no problem for us) The breakfast tariffs were difficult to understand full or express was advised by reception but no explanation at breakfast as to what constituted an express breakfast & we were charged for a full breakfast on both mornings even though I only had a coffee & pastry ( other half indulged) There were no instructions for the coffee machine which we couldn’t get to work on last morning as we left it may have been good to take a coffee with us. Also we had a privilege room which could have done with a soft closing toilet one forgets in the middle of the night!! Beds & pillows were comfortable & the hotel had a relaxed feel- overall a positive experience but could improve.

No problems

Customer review rating 4.4/5

Bill Couples - 23/05/2019 AccorHotels certified review

Good

Great location, very helpful check in staff.

Customer review rating 4.4/5

R L. Friends - 22/05/2019 AccorHotels certified review

Everything exceeded our expectation, location, room, staff, and a free tour of the Citie and wine tasting was a great touch.

great location

Customer review rating 4.4/5

Paul S. Couples - 20/05/2019 AccorHotels certified review

very enjoyable stay. Highlight for us was the guided tour offered by the hotel with a Knight of Cascassone-Very enjoyable and much appreciated

I was not too impressed by this hotel.

Customer review rating 4.4/5

Mary P. C. Couples - 16/05/2019 AccorHotels certified review

I have stayed in Mercure Hotels before and was always provided with free slippers and had a fridge in the room, which is very useful. Unfortunately this hotel had neither. The breakfast was average, but nothing special. Although, it was the second week in May, the pool was closed, so a bit disappointing!

Disappointing

Customer review rating 4.4/5

Anonymous Business - 16/05/2019 AccorHotels certified review

The breakfast was dismal and the service was downright rude! When I complained to the person at the front desk he was not interested. His name was Oliver. I subsequently read other negative comments naming Oliver. He needs some training!

wonderful place to stay, highly recommended

Customer review rating 4.4/5

Clive E. Couples - 07/05/2019 AccorHotels certified review

great

A good welcome

Customer review rating 4.4/5

Mark R. Friends - 02/05/2019 AccorHotels certified review

Marylou on reception gave a great initial welcome. There were a few challenges that the hotel sorted quickly. The rooms were clean and we'll appointed and the location great for the castle and the town I would highly recommend Carcasonne and this hotel for a 4 day city break

Room too small. Good breakfast. Poor Dinner

Customer review rating 4.4/5

Graham Couples - 01/05/2019 AccorHotels certified review

Very helpful staff. Good parking amd clean room. Poor dinner room small for the price.

Nice place

Customer review rating 4.4/5

Anonymous Families - 29/04/2019 AccorHotels certified review

Very friendly. Very responsive. The organisation of a Carcassonne tour with a Jean Francois was a highlight for the children and us. You must continue to offer this tour. It is fantastic!

Atmosphere!

Customer review rating 4.4/5

Y J. Couples - 23/04/2019 AccorHotels certified review

Hotel is clean, comfortable, well located. Most important is the welcoming staff. Everyone has a smile and is ready to make your stay special.

Just normal

Customer review rating 4.4/5

Luis L. L. Couples - 19/04/2019 AccorHotels certified review

I am a platinum member and I usually stay at AccorHotels. This last stay at Mercure Carcassone was just a normal and basic experience for the quality I am used to.

Very enjoyable and good value

Customer review rating 4.4/5

Mrs E. Couples - 18/04/2019 AccorHotels certified review

As above

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