Hotel - Mercure Carcassonne La Cité hotel
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Mercure Hotel

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens 
11000  CARCASSONNE
FRANCE

1,532 reviews
TripAdvisor Rating Based on 1,532 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,371 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,532 reviews
AccorHotels certified review
Nicole Couples - 19/09/2017
« CATEGORIE 4 ETOILES USURPEE »

TRES DECUS HOTEL 2 ETOILES MAXIMUM HOTEL FATIGUE, CHAMBRE MINI, RESTAURATION NULLE......

AccorHotels certified review
Eric J. Families - 18/09/2017
« Great stay! »

Excellent location! Very friendly staff the food is very fresh and delicious

AccorHotels certified review
Michael G. Couples - 15/09/2017
« Wonderful, except wifi connection and 3G/4G connection - intermittent. »

Express Breakfast very nice. Dinner menu creative and varied. Staff very friendly and helpful. Good location.

TripAdvisor review
Couples - 12/09/2017
« served It's purpose »

The hotel served it's purpose, location for the old city and town was good, it is a 5 minute walk to the old city up the hill and approx 15-20 mins to the town. The hotel room was ok but a bit basic. Plenty of space for shower but the toilet was a tight squeeze,that said it wad very clean. We purposely booked this hotel for the pool however we were unable to use it as the pool itself was far to cold. This had nothing to do with the weather as it was warm enough and perfect pool weather. Staff were pleasant but not overly friendly, when we were there the hotel played host to several large organised coach tours which meant having dinner at the hotel was virtually impossible, also getting served in the bar took some time ad staff were busy in the restaurant. Carcassonne itself is very beautiful and we would return but probably at a different hotel.

AccorHotels certified review
John L. Couples - 10/09/2017
« Perfect hotel, perfect location »

Excellent room, very comfortable bed, and plentiful, wholesome and appetising breakfast.

AccorHotels certified review
Marley Couples - 10/09/2017
« marley »

Location great, room good but basic, disappointed about the pool,weather wad not the issue but the pool was far to cold. Hotel wad popular with lots of coach trips, not an issue with us as we ate out every night, however dining in would have been problematic.

AccorHotels certified review
Anonymous Couples - 03/09/2017
« Good location, comfortable bed, good shower & WIFI »

Please see above - excellent check in, really friendly, grumpy check out....

AccorHotels certified review
Alexandre D. Families - 02/09/2017
« disappointing experience »

- My room was not ready despite I did on line check-in the day before (main point of dissatisfaction) - The VIP room was good but some item missing like Nespresso capsules, free drink were forgotten as well - No towels at the pool

AccorHotels certified review
Anonymous Couples - 02/09/2017
« Very good. »

Great location. Ideal for visiting La Cite

AccorHotels certified review
Hachouch Families - 22/08/2017
« Very good! »

The hotel is very good, the staff is very nice. The room (privilege) by the pool was excellent, and the drinks (minibar) is a nice touch! Just a pity there are no fried eggs and enough fresh fruits (specially in summer) in the breakfast buffet.

AccorHotels certified review
Edward S. Couples - 22/08/2017
« An excellent stay overall, though parking situation could be better »

Just a few tips to improve -- the parking bays are very narrow and it is difficult to open car doors when the parking lot is full. Also, might be helpful to supply earphones so that one person can watch the TV if the other person just wants to read or sleep. Restaurant food was excellent -- but for some reason the lemon sorbet had alcohol in it. Not a good idea, when the diner does not drink.

AccorHotels certified review
A_resident Families - 21/08/2017
« Good hotel »

Rooms and airconditioner are very quiet so we slept well, breakfast is large, staff friendly and helpful, pool is welcome after a long day walking. I would recommend to anyone staying in the area.

AccorHotels certified review
Kg Couples - 20/08/2017
« Great stay »

We stayed for one night only. Staff were helpful as our french is not very good. Hotel is in walking distance of the walled city of carcasonne. Rooms were comfortable & our dining experience was good.

AccorHotels certified review
Ap L. Couples - 13/08/2017
« Very good hotel »

Check in was good. We had a lovely room we had dinner on the first night and then ate out the other four nights. The hotel dinner was awful and overpriced. The breakfasts were great with a great spread, good juice and great coffee.

AccorHotels certified review
Rob J. Families - 09/08/2017
« Lovely hotel with luxurious bedrooms and a wonderful and surprisingly large pool to cool down. »

We were delighted to have stayed at this lovely hotel for 2 nights in July. Friendly welcome on arrival, privilege rooms on first floor were very comfortable. The bathrooms were large and had a fantastic shower with rainforest head. Beds were comfortable. We enjoyed the pool and snack bar. Whilst noit heated the pool was delightful to cool down in and the snack bar next to it offered sorbets, sandwiches and waffles, plus drinks. The breakfast had a range of food and was ok but the evening meal was very filling with a good selction of wines and cocktails. Of course, we were visiting the city which was incredible and also the little streets nearby offering bars and Meals in good restaurants. All in all, highly recommended if visiting Carcassonne.

AccorHotels certified review
Mike Families - 05/08/2017
« Very convenient and friendly hotel with good food »

Wonderfully situated for le Cite. Food and service was fine and provided a great start for our trip to the Languedoc.

AccorHotels certified review
Anonymous Families - 01/08/2017
« Excellent »

The staff were all incredibly helpful and friendly

AccorHotels certified review
Irene M. Friends - 31/07/2017
« excellent service from everyone »

room was very comfortable, staff were friendly and willing to help on all occasions

AccorHotels certified review
Tourist Families - 31/07/2017
« Great location, poor service, some rude staff »

The hotel was a nice building in a great location with good facilities (i.e. a pool, tables on the terrace, a large clean room with a nice bathroom), which I enjoyed with my wife and young daughter. However: * When we arrived in our room the child bed was not made up - we phoned reception but were told we had to make up the sofa-bed ourselves. I've never experienced this do-it-yourself attitude at any other hotel, and no instructions on manipulating the sofa-bed were provided for guests. * On arrival (at 6 PM) we'd also noticed that a bulky floor-standing lamp (which was the only bedside lamp) was not working. Reception initially advised that they knew of this issue and that parts were on order which were due in the next few days (it took special bulbs). We asked for it to be removed and a replacement provided, and were then told it would be fixed or replaced within an hour. No one had arrived by 9 PM and we put the lamp in the corridor, but then within minutes we were bothered by a member of staff called Gilles who was carrying some regular light bulbs. Despite this, he seemed to know no details about the issue, challenged us about removing the lamp from the room and even accused us of breaking it. His manner was confrontational and aggressive, and he refused to take the lamp away (or offer a replacement) even though he was unable to fix it. This was a very unpleasant experience which spoiled what had been a nice first evening in Carcassonne. The broken lamp was removed from the corridor the next day, but no replacement was given. * Breakfast on our first morning was busy - a member of staff apparently with maître d' responsibility made eye contact but then rushed off without speaking. We found our own table and served ourselves from a depleted breakfast bar as it was replenished. This was not a problem, even if it does indicate disorganisation, but I was physically pushed out of the way by the maître d' at one point in her rush to restock it. Other mornings were quieter and it seemed that the staff had better control. * The hotel bar was not staffed, though drinks menus were on the tables as if table service was to be expected. A bell was provided to get attention, but there could be a long delay before anyone appeared. Some hot drinks listed on the menu were not available. Staff did allow us to take drinks to outside tables, but asked us to return our own empty glasses to the bar. Another bar was provided by the pool, but was only rarely open at the advertised times. * Other minor issues were further indication a general poor attention to detail and meanness in attitude - e.g.: the wi-fi service was so slow that it was unusable; tea and coffee facilities were provided (with paper cups) but not restocked as consumables were used; only 2 sets of bath towels etc were provided for the 3 of us; our request to check out the night before a 6 AM start was refused. In summary, this seems a well located and well designed hotel that's seriously let down by its poor level of service and some very rude staff.

AccorHotels certified review
Harry A. S. Couples - 30/07/2017
« Excellent »

Very polite and helpful staff, hotel very clean. Restaurant- food delicious and served with pride

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