Mercure Carcassonne La Cité hotel 4 stars

TripAdvisor rating 4.0/5 1,843 reviews
Mercure Carcassonne La Cité hotel
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Hotel extras

  • Free covered car park

  • Meeting facilities

  • Free WIFI

  • Restaurants offering home-made produce

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000
carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :   NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodations

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege room with a double bed and sofa

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds and a sofa

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,026 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,843 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located, clean, great service.

Customer review rating 4.4/5

Rg Couples - 12/08/2019 AccorHotels review

Restful and comfortable. Please remove the plastic mattress cover, feels like a nursing home and is hot!!!

Two day visit

Customer review rating 4.4/5

Phil W. Families - 08/08/2019 AccorHotels review

Extremely good except for checking in I had used the online booking and express check out Money was taken from my credit card to cover this but the receptionist demanded my card number again as assurance this is not what you state on the web site not a very pleasant experience I will not use fast checkout again with Mercure hotels I do not have this experience with Novotel hotels your system is flawed

Lovely welcome from the staff on the front desk

Customer review rating 4.4/5

Johnnie G. Friends - 04/08/2019 AccorHotels review

Perfect

Customer review rating 4.4/5

T. Families - 03/08/2019 AccorHotels review

Smooth and good welcome

Better than expected

Customer review rating 4.4/5

Anonymous Families - 31/07/2019 AccorHotels review

On the positive Side: good and organized welcome, rooms satisfying, nice pool and surroundings, private parking and very close til Castle Carcassonne. The very best surprise was the restaurant. Very high quality on the food served for dinner, at a very reasonable price. On the bad side.....the air conditioning was noisy and cooling very little.

nickel

Customer review rating 4.4/5

H. Business - 30/07/2019 AccorHotels review

hotel parfati bonnes prestations

Overnight stay close to Carcasonne Cite

Customer review rating 4.4/5

Paul M. Friends - 29/07/2019 AccorHotels review

Staff are friendly & helpful. Bedroom rather small. Breakfast ok but no proper hot water for tea making. Lunch was excellent.

Great hotel all round

Customer review rating 4.4/5

Mick D. Couples - 28/07/2019 AccorHotels review

Great location and a quiet room. Thank you all

Not upto standard

Customer review rating 4.4/5

Emile C. A. Families - 25/07/2019 AccorHotels review

Late night coming home I tried to connect a respirator to the socket. Possible only if I leave all the lights on. Well I was able to disconnect all lights in the room which are connected to a socket but not the main ceiling light. As it was late and I was already in bed I thought to call the reception but there was no telephone in the room. Meaning we had to try to sleep with the light on. As a professsional hotelier having been with Accor for many years and also opening several Pullman hotels in Asia I was surprised about this construction problem and the missing telephone. Next morning taking breakfast we had to share a tiny buffet with a lot of people (buffet was far too small for this high number of people). During Breakfast a lady did come and go with chemicals and towels bypassing the tables in the restaurant, most probably cleaning publich toilets or rooms - was really a special experience even my table neighbors commented on. The bread served on the buffet was neither crispy nor good in taste. Few days ago I was at the Novotel in Porto there the breakfast was outstanding. There the food was of great quality. Again as a professional hotelier (operating a 600 rooms 5* property with an annex of another 250 upcoming rooms in Xiamen, I know this can not be your standard and therefore raise the subjects otherwise and probably as most tourist they say nothing and just leave. Another problem were the room keys. Had to change the keys right after check-in, then later again as they were not working (well worked only once after changed), I was told this is normal when they start a new box of keys....... - strange don't you think? Having paid for the room 195 Euro I must confirm that it is simply too expensive for what we have received. This changes little bit the picture I had of Accor in France. Hope to hear from you, I send you my best regards Emile C. A.

Great customer service

Customer review rating 4.4/5

Shauna Families - 24/07/2019 AccorHotels review

Very friendly and obliging staff - well done

Lovely Hotel

Customer review rating 4.4/5

Andrew Couples - 24/07/2019 AccorHotels review

The reception was fantastic, volunteered information about the Castle, e.g. best viewing points, selfie spots etc. Overall, really helpful. Bar person, OK but a bit surly..maybe it is just his way? We had a nice spacious room with A/C overlooking the pool, water and other items in fridge were complimentary in this Exec Room (wish we had known this but didn't until we checked out). Walking distance to castle.

Very nice room , pool and view. Staff very helpful but the breakfast was not very good especially paying around 14 euros per person. Cold and I inviting .

Customer review rating 4.4/5

Malcolm Couples - 23/07/2019 AccorHotels review

Overall good

Good hotel in a great location and with free parking

Customer review rating 4.4/5

Tony B. Couples - 22/07/2019 AccorHotels review

Very enjoyable stay. We were there for Bastille Day Celebrations and were able to watch the superb firework display from our bedroom window.

Terrific

Customer review rating 4.4/5

Drummond F. Couples - 22/07/2019 AccorHotels review

Superb position. Clean & tidy. Great pool. Staff were so helpful

Simply Excellent...very attentive and professional team

Customer review rating 4.4/5

Eric Families - 19/07/2019 AccorHotels review

Excellent

Everything you wish for

Customer review rating 4.4/5

Y J. Families - 18/07/2019 AccorHotels review

Staff is very welcoming and helpful. Room was clean, large, easy for a disabled person, nice view on the Old City.

The air conditioning was not working on a very warm night.

Customer review rating 4.4/5

Allen P. Families - 15/07/2019 AccorHotels review

The air conditioning was not working on a very warm night.

Comfortable, good value, great location.

Customer review rating 4.4/5

Anonymous Couples - 13/07/2019 AccorHotels review

Small room. Nice pool. Good tour of the castle. Would come back.

We really enjoyed our stay in your beatiful hotel

Customer review rating 4.4/5

Kevin Families - 10/07/2019 AccorHotels review

Our children really enjoyed our stay and the use of the swimming pool. It is ideally located at adjacent to the old walled city. The person that received us was very friendly and gave us helpful tips about visiting the castle.

Okay, but some annoying things

Customer review rating 4.4/5

D. Couples - 09/07/2019 AccorHotels review

Room was clean and pool nice. The room was small and made smaller by the fact that 2 single beds had been pushed together rather than getting the double that I had reserved. A single water (when a couple were staying in the room), poor service at the bar and a breakfast that was not restocked through the breakfast period leading to no juice/ fruit etc further took off the shine of the holiday. For the price, I think this was a poor value stay.

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