Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

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4.0/5 1,593 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,721 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,593 reviews
AccorHotels certified review
Sandra Couples - 01/03/2018
« Fabulous room, lovely evening meal and good breakfast. »

We had asked for a disabled room, as, when we booked, I was in a wheelchair, after an operation, although a few days before staying I informed the hotel that I was now on crutches. When we arrived the hotel knew exactly who we were and gave us a Privilege Room. It was an amazing room. We had a great evening meal in the restaurant and a super breakfast the next morning. We would definitely stay again when we are in the area.

AccorHotels certified review
Kath G. Families - 13/02/2018
« Comfortable hotel with pleasant, helpful staff in a great location. »

The staff were all polite, friendly and very helpful. The dining room and bar areas were comfortable, relaxing and well decorated. Breakfast offered a wide selection of foods (all self-service) and staff were on hand to help if needed. The rooms were quite small and basic, but satisfactory - clean and tidy with everything you needed (tea and coffee/safe/hairdryer/extra bedding and pillows). Magazines were available in communal areas to read (although all in French). The grounds needed a little tidying but it was February so not surprising. Secure car parking. Definitely worth a return visit in the summer.

AccorHotels certified review
Ray H. Couples - 12/02/2018
« indifferent reception staff, terrible food, nice view from room »

We were given a room facing the citadel so had a nice outlook, although the room was smaller and felt more basic than we remembered from previous stays. The worst thing was the food. We decided to dine in that evening. Neither of us liked our main course, so we left most of it. The almost full plates were cleared away without any question as to why we had not eaten the food. I know, we should have complained at the time. Although I am an accor club member, we simply decided that the next time we wanted to stay in Carcassonne, we would look for another hotel.

AccorHotels certified review
Alison S. Couples - 24/01/2018
« Shutters or guttering banging outside the window all night long »

The food in the restaurant was appalling and the worst meal we’ve had in France. The waiting staff didn’t seem at all friendly and one woman at breakfast was positively rude and not at all helpful.

AccorHotels certified review
S. R. Couples - 19/01/2018
« Hôtel needs maintenance. Bed (quality) not good enough for 4 stars. »

Staff good. Hotel rather dated. Rooms small & bed not good enough for hotel. (quality of mattress, no top mattress) Pillows very thin. Room clean. Corridors & lift & réception need refreshing.

AccorHotels certified review
Lisa J. Couples - 18/01/2018
« Not made to feel welcome »

We booked the Mercure as our understanding was this was slightly higher in class than the Ibis brand hotels but we were rather disappointed as it was very much like the Ibis we had stayed in a couple of days earlier in Toulouse. Our room was quite small and had a very odd arrangement of furniture which ended up with me putting a chair in the wardrobe area as it was just in the way. Although tea and coffee was provided in the room, there were only flimsy paper cups. There were also no proper glasses provided. The majority of staff at the hotel treated us as if we were an inconvenience with no real welcome or conversation. When we checked in the receptionist barely welcomed us and pretty much just handed the card over to the room and pointed to the direction of the lift. He didn't even say which floor our room was on or point out the bar areas or what facilities or assistance was available. We inadvertently sat at the wrong table for breakfast the following morning as it was not clear where to sit and the waitress was quite rude in gesturing us to the correct table. Generally, the communal hotel areas were quite messy. For example, we had a drink at the bar and the area behind the bar was littered with receipts. Also there were many tourist leaflets which was helpful but they just seemed to have been chucked on the table so it was quite messy. We just didn't want to spend any more time at the hotel than was necessary so basically just slept there.

AccorHotels certified review
Slkmum Couples - 13/01/2018
« Excellent but needs better guest communications »

A very lovely hotel, great location, great room, ........excellent food in restaurant but really disappointed and annoyed to find the restaurant and bar closed on our second night. There was no notification about this and we had intended to eat there and have a drink in the bar. Consequently, had to go back into town!

AccorHotels certified review
Oscar Families - 12/12/2017
« Notable »

Hotel y trato perfecto.

AccorHotels certified review
Anonymous Couples - 06/12/2017


AccorHotels certified review
Andy Families - 20/11/2017
« Hotel was good. »

I think the hotel should provide proper cups wit tea and coffee making facilities. The thin cardboard ones are completely inadequate

AccorHotels certified review
Iain C. Couples - 18/11/2017
« Good, with qualifications »

Enjoyable but..... Hotel was always overheated for my taste. Breakfast was wonderful but dinner was variable with the pork and beef main courses I had tough and overcooked. Staff friendly and helpful.

AccorHotels certified review
William Couples - 16/11/2017
« Good location, comfortable room »

We spent two nights here in November and it was perfectly located for both the old medieval citadel and the lower city. The room was comfortable and was just what we expected

AccorHotels certified review
Family T. Families - 05/11/2017
« Convenient location »

One night stay, good location next to the cité de Carcassonne, nice buffet breakfast. Hostess at breakfast not very friendly and not discreet.

AccorHotels certified review
Ant F. Couples - 02/11/2017
« Could not fault it. »

Had a great stay here. Super staff, great bar and restaurant. Really friendly.

AccorHotels certified review
A. Couples - 31/10/2017

Staff friendly and helpful. Room as we expected clean and comfortable. The room could have been warmer as the weather changed whilst we were there. Impossible to increase room temperature but we did not ask in reception - a guide in the room would be helpful. Parking very good. The hotel is perfectly situated for exploring the mediaeval city. We were disappointed by the dinner menu on offer. We would have preferred a menu of less complex dishes and smaller portions. We needed something refreshing after 6 hours sitting in the car.

AccorHotels certified review
Anonymous Business - 29/10/2017
« Lovely Hotel & Town »

I had to walk too far to my room. This included hauling my luggage up some steps. I always avoid this is possible.

AccorHotels certified review
Dan C. Friends - 17/10/2017
« Dan C »

Nice clean hotel with parking included only a 5 minute walk to the best Medieval City on the planet. Staff were very helpful and knowledgeable regarding the general area; things to see; places to go etc.. Rooms were clean, beds comfortable; 2 couples travelling together. Air conditioning was absent during this October time period; making it a bit of a challenge.

AccorHotels certified review
Anonymous Couples - 14/10/2017

Very nice hotel and professional service

AccorHotels certified review
Keith T. Couples - 14/10/2017
« poor service badly prepared food too many untrained staff »

tea in the gardens was served quickly and efficiently the rest was borderline rubbish greeted in the restaurant by a large man who seemed to delight in being in charge but did not realise that his incompetence was the basis for the disaster to come dinner menu lots of ardoise and menus and paper forms for the salad handled by a junior who could have spoken with us more quickly to establish what we wanted and what was available followed by a long wait to order and the resto was not full. CHEF??? If you are going to use a microwave learn how to use it, spreading the food over the plate only works if there are no lumps. better to use a bowl and stir. If you are going to serve a filet of fish take out most of the bones at least DO NOT serve food that is difficult to cut at the bottom of a bowl with a blunt knife Keep biscuits for desert fresh and do not put in the fridge with a soft topping The breakfast is very important it is usually the last event for a guest at the hotel and will strongly colour their memories DO NOT use thermos flasks for coffee where you cannot see when they are empty the guest who finds they need refilling will not be happy DO NOT keep scrambled egg until it is set in the server DO not use washing up water to make the filter coffee when one server has to stop writing out the useless ardoise for the evening make sure that they understand they can be seen by the customer right down to their facial expression! Take a tour of your hotel from time to time check out the drain smell in the corridor Doors, while closing quickly as they are fire doors, do not have to slam when released When the receptionist says did you have a nice stay and you say no they should know that this is their last chance to give a personal response which might mitigate the awfulness I suggest you visit the Kyriad Bordeaux and watch the breakfast server who single handed managed more clients cleared tables kept the coffee fresh greeted clients and took room numbers and most importantly smiled our experience in Mercures at Abbville and Beauvais suggest that your miserable efforts are due to your team and its management our expectations were too high, unfortunately only the price rose to meet them The last question on this form is nonsense Who knows perhaps

AccorHotels certified review
Andrefromgent Families - 12/10/2017
« visit Carcassonne »

Friendly hospitable reception Free parking spacious room Excellent breakfast

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