Hotel - Mercure Carcassonne La Cité hotel
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Mercure Hotel

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens 
11000  CARCASSONNE
FRANCE

1,498 reviews
TripAdvisor Rating Based on 1,498 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,255 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,498 reviews
AccorHotels certified review
Ap L. Couples - 13/08/2017
« Very good hotel »

Check in was good. We had a lovely room we had dinner on the first night and then ate out the other four nights. The hotel dinner was awful and overpriced. The breakfasts were great with a great spread, good juice and great coffee.

AccorHotels certified review
Rob J. Families - 09/08/2017
« Lovely hotel with luxurious bedrooms and a wonderful and surprisingly large pool to cool down. »

We were delighted to have stayed at this lovely hotel for 2 nights in July. Friendly welcome on arrival, privilege rooms on first floor were very comfortable. The bathrooms were large and had a fantastic shower with rainforest head. Beds were comfortable. We enjoyed the pool and snack bar. Whilst noit heated the pool was delightful to cool down in and the snack bar next to it offered sorbets, sandwiches and waffles, plus drinks. The breakfast had a range of food and was ok but the evening meal was very filling with a good selction of wines and cocktails. Of course, we were visiting the city which was incredible and also the little streets nearby offering bars and Meals in good restaurants. All in all, highly recommended if visiting Carcassonne.

AccorHotels certified review
Mike Families - 05/08/2017
« Very convenient and friendly hotel with good food »

Wonderfully situated for le Cite. Food and service was fine and provided a great start for our trip to the Languedoc.

AccorHotels certified review
Anonymous Families - 01/08/2017
« Excellent »

The staff were all incredibly helpful and friendly

AccorHotels certified review
Irene M. Friends - 31/07/2017
« excellent service from everyone »

room was very comfortable, staff were friendly and willing to help on all occasions

AccorHotels certified review
Tourist Families - 31/07/2017
« Great location, poor service, some rude staff »

The hotel was a nice building in a great location with good facilities (i.e. a pool, tables on the terrace, a large clean room with a nice bathroom), which I enjoyed with my wife and young daughter. However: * When we arrived in our room the child bed was not made up - we phoned reception but were told we had to make up the sofa-bed ourselves. I've never experienced this do-it-yourself attitude at any other hotel, and no instructions on manipulating the sofa-bed were provided for guests. * On arrival (at 6 PM) we'd also noticed that a bulky floor-standing lamp (which was the only bedside lamp) was not working. Reception initially advised that they knew of this issue and that parts were on order which were due in the next few days (it took special bulbs). We asked for it to be removed and a replacement provided, and were then told it would be fixed or replaced within an hour. No one had arrived by 9 PM and we put the lamp in the corridor, but then within minutes we were bothered by a member of staff called Gilles who was carrying some regular light bulbs. Despite this, he seemed to know no details about the issue, challenged us about removing the lamp from the room and even accused us of breaking it. His manner was confrontational and aggressive, and he refused to take the lamp away (or offer a replacement) even though he was unable to fix it. This was a very unpleasant experience which spoiled what had been a nice first evening in Carcassonne. The broken lamp was removed from the corridor the next day, but no replacement was given. * Breakfast on our first morning was busy - a member of staff apparently with maître d' responsibility made eye contact but then rushed off without speaking. We found our own table and served ourselves from a depleted breakfast bar as it was replenished. This was not a problem, even if it does indicate disorganisation, but I was physically pushed out of the way by the maître d' at one point in her rush to restock it. Other mornings were quieter and it seemed that the staff had better control. * The hotel bar was not staffed, though drinks menus were on the tables as if table service was to be expected. A bell was provided to get attention, but there could be a long delay before anyone appeared. Some hot drinks listed on the menu were not available. Staff did allow us to take drinks to outside tables, but asked us to return our own empty glasses to the bar. Another bar was provided by the pool, but was only rarely open at the advertised times. * Other minor issues were further indication a general poor attention to detail and meanness in attitude - e.g.: the wi-fi service was so slow that it was unusable; tea and coffee facilities were provided (with paper cups) but not restocked as consumables were used; only 2 sets of bath towels etc were provided for the 3 of us; our request to check out the night before a 6 AM start was refused. In summary, this seems a well located and well designed hotel that's seriously let down by its poor level of service and some very rude staff.

AccorHotels certified review
Harry A. S. Couples - 30/07/2017
« Excellent »

Very polite and helpful staff, hotel very clean. Restaurant- food delicious and served with pride

AccorHotels certified review
Paul Couples - 27/07/2017
« Unbelievable Carcassonne »

Hotel is very conveniently situated for City. Good parking, friendly helpful staff, excellent breakfast. Standard rooms are a little small but comfortable. Only criticism was air-conditioning was not very effective.

AccorHotels certified review
Jeanette Couples - 26/07/2017
« Overnight stay »

We stopped overnight as the hotel was handy for the concert held in the 'Old City', it was very handy and we would have liked to stay longer, breakfast was very good and a great choice, we look forward to our next visit

AccorHotels certified review
Michael S. Friends - 25/07/2017
« More or less as expected »

The staff were friendly and tried to be helpful, the rooms and bathrooms were comfortable and clean, the public rooms also. However, trying to get a drink when we arrived proved to be so difficult that we gave up and later in the evening we had a long wait because the young lady who eventually came to the bar was a waitress working in the restaurant. It is somewhat surprising in a four star hotel that there are not dedicated bar staff, at least in the holiday season..

AccorHotels certified review
Peter S. Couples - 20/07/2017
« a pleasant experience,ideal location. »

room clean and pleasant,hotel as a whole good with perfect location.

AccorHotels certified review
Susan Families - 19/07/2017
« Great location, lovely small hotel, staff very pleasant »

Very comfortable, nice rooms. Hotel decor modern and nice. Ideal location for exploring Carcassonne. Convenient parking.

AccorHotels certified review
Mike Families - 14/07/2017
« Perfect Mini-Vacation »

Friendly staff made for a great little getaway with the kids.

AccorHotels certified review
Janet Friends - 13/07/2017
« Your website photos do not do the hotel justice!! »

We were very pleasantly surprised to find that the hotel has far more rustic charm and appeal than would appear from the photographs we saw. The courtyard is particularly lovely and is a very peaceful setting. The staff are very pleasant and helpful. In particular the lady who cleaned our room went out of her way to help when the TV didn't work. Our room was large, clean and had a delightful view of la Cite. We were delayed unfortunately by a security evacuation at the airport, but I received a phone call from the hotel to check that we still required the room. The service at the bar could be a little slicker but apart from that it was a lovely stay. Thank you!

AccorHotels certified review
John L. Couples - 11/07/2017
« Great hotel, well situated for the old town »

Our GPS found the hotel easily and we parked in the large outdoor car park. Reception staff were very friendly and helpful, room comfortable and spacious. The buffet breakfast was comprehensive and enjoyable. We would certainly stay here again on any future visit to Carcassonne.

AccorHotels certified review
S G. Couples - 10/07/2017
« A good overnight stop »

Good stopover for the night. Very clearly close to the castle so ideal to visit if you have time.

AccorHotels certified review
Anonymous Couples - 06/07/2017
« Value for money accommodaton. »

Friendly and helpful staff.

AccorHotels certified review
Anonymous Couples - 05/07/2017
« Mediocre »

Check-in unfriendly and not very accommodating to an early arrival. Disappointing room, only one welcome drink despite room booking for 2 people. No Accor club benefits aside from single welcome drink voucher.

AccorHotels certified review
Colin Couples - 05/07/2017
« Excellent hotel, close to the Cite »

Hotel location was perfect for exploring Carcassonne. Hotel itself was excellent, everything we wanted. Room well equipped, restaurant good food and good value.

AccorHotels certified review
Disappointed A. M. Couples - 03/07/2017
« Convenient Transit Two-night Stopover »

As the intent was to visit the castle and ramparts the hotel is conveniently located. The room was excellent with good fit-out and adjacent to the large pool. However, our experience and observation was that the hotel is geared to tour groups and its staff appeared overwhelmed by the ordeal to the detriment of non-group travellers. The first night was terrible - (a) both dinner food and service (b) from 1130pm to 2.30am (yes, early morning) there was a very noisy party in the dining area - non-resident guests yelling; music was extremely loud; disco light show. Sleep was not an option. Whilst we were situated in a room well away from the dining area those guests located adjacent to the area must have suffered. No consideration for the resident guests such as ourselves; no prior notification by hotel staff was conveyed when checking-in. Next morning we expressed our disappointment to the front desk and sought assurance that the same situation would not occur the next night, else we were happy to check-out and go to another hotel. Assurance was received but the experience was definitely not ideal. Breakfast on both occasions was a poor experience - food was basic, limited in variety, and not sufficient, especially geared to the tour group as a low-cost, time & motion experience. In both occasions (and at dinner on the first night) we were directed to sit in the area with the tour group but refused and sat elsewhere where some sanity prevailed. By the second night we had had enough of the poor food that we didn't eat at the hotel.

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