Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

4.0/5 1,675 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,115 reviews

Our guest reviews for Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,675 reviews
Klm06400 Families - 12/08/2018 AccorHotels certified review
« Great and pleasant experience »

Pleasant one night stay in a very touristic location. Nice and efficient staff. Excellent room for our couple and or two kids (9 and 10)

El M. Families - 11/08/2018 AccorHotels certified review

Super

Sarah B. Friends - 09/08/2018 AccorHotels certified review
« Good location, quiet and pleasant »

We spent three enjoyable nights at Mercure in Carcassonne. Hotel is within walking distance to the old city and the swimming pool was a bonus in the hot weather.

Anthony C. Families - 08/08/2018 AccorHotels certified review
« Mr Anthony c. »

The reception welcome was very poor and rude.

June O. Couples - 08/08/2018 AccorHotels certified review
« Very enjoyable »

We found the staff to be very helpful and the amenities like the pool and sir conditioning to be very useful.

Elizabeth W. Families - 08/08/2018 AccorHotels certified review

Good location, excellent and helpful reception staff with very good English language skills.

Gareth R. Families - 08/08/2018 AccorHotels certified review
« Friendly, capable, helpful »

I generally don’t stay in chain accommodation but I couldn’t fault the Mercure at Carcassonne. Friendly, capable and very helpful staff. Room was immaculate, and staff at all levels always had a smile and willing to help. I was a front office manager in large hotel chain and I could genuinely say it would of been a pleasure to work with this team. I left the hotel satisfied, happy and refreshed. The staff should be commended

Neil. Families - 07/08/2018 AccorHotels certified review
« Professional staff »

Staff were of a high standard

Mike P. Families - 06/08/2018 AccorHotels certified review
« Demonstrable lack of customer service shown »

Very poor with no assistance offered with luggage or room setup, as had to make our own sofa bed for children. A/c in room not functioning and room comfort very disappointing.

Couples - 06/08/2018 TripAdvisor review
« CARCASSONNE MERCURE »

Initial impression not favourable but the ambience improved the longer we stayed....shortage of staff at breakfast/dinner meant long waiting times despite booked reservations ...... bedroom a little dark and small but adequate .........breakfast usual Mercure standard (acceptable but not full English style but we were more than happy with selection) Dinner was quite good on the 2 occasions we dinned al fresco on the terrace (enclosed courtyard). The hotel was ideally, situated for our visit to the old city (250 mts.) which was the purpose of our visit.

Luca C. Families - 05/08/2018 AccorHotels certified review
« Nice hotel and wonderful town »

Very nice hotel, very close to the old city, only 5 minutes by foot. NIce staff and good swimming pool

Helen E. Families - 05/08/2018 AccorHotels certified review
« Wonderful hotel »

Lovely small and personal hotel in a lovely character building. Rooms are ok nothing special, but the other areas were very inviting and comfortable. Reasonably priced drinks in the bar and snacks by the pool. Also had a free tour of Carcossonne courtesy of the hotel which was very interesting. Would definitely return.

Anonymous Couples - 05/08/2018 AccorHotels certified review
« Lovely clean hotel, great breakfast and good pool, very close to La Citie. »

Very courteous and helpful staff. Food was good, breakfast excellent. Room spotlessly clean and comfortable.

Mitch Couples - 31/07/2018 AccorHotels certified review
« Terrific. »

Comfortable room. Friendly and helpful staff. Extremely pleasant.

Jeff Couples - 31/07/2018 AccorHotels certified review
« Nice hotel with great meals »

My wife and I loved the location of this hotel. The clerks who checked us in and out were helpful and efficient. The meal for dinner and the breakfast were both excellent. The main reason I did not give a higher rating was that in a preferred room I expected the air conditioning to be more effective.

Eric Families - 30/07/2018 AccorHotels certified review
« Excellent »

Staff all very professional and friendly...many thanks to Olivier

Barbara W. Couples - 29/07/2018 AccorHotels certified review
« Warm welcome. Clean accommodation »

We were made to feel welcome. The room was a good size. Bed very comfortable. Ideal location for the Cité.

Greg Solo - 27/07/2018 AccorHotels certified review
« Efficent and cery comfortavle with a hearty breakfast. »

Very satisfied with my experience. I will recommend to friends.

Jason Y. Couples - 23/07/2018 AccorHotels certified review
« Nice Hotel close to Cite »

Great location for either the Old Cite or a walk over the bridge into the "New" town, secure parking. Nice breakfast, pleasant patio to eat at and not too bad bar prices. We had an evening meal on Bastille day which was excellent and all the staff we knowledgeable on where to watch the fireworks and things to do.

Anonymous Families - 18/07/2018 AccorHotels certified review
« Good Location »

Hotel was small but very well located to the centre of the city which is less than a five minute walk. The pool area was nice however the snack bar menu was limited and when I enquired about getting some toasted sandwiches for the kids I was I was informed that no other type of sandwich could be made. As a silver tier accor member I was given a VIP voucher for a drink which I availed of in the bar, two glasses of wine and two apple juice. Upon checkout one glass of wine and two apple juice had been charged to the room. When I enquired about this I was told that only one drink was allowed however as a silver tier member one drink is allocated per registered guest. That was disappointing.

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