Hotel - Mercure Paris Opéra Louvre Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opéra Louvre Hotel

3.5/5 527 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week FROM 12PM TO 12AM
    • Opening hours : Week-end FROM 12PM TO 12AM

Business services

  • Copy/print service available
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Hotel location

Our rooms

All of the Mercure Paris Opéra Louvre rooms are freshly renovated. For greater comfort, reserve one of our Privilege rooms or indulge in one of our Terrace Rooms or even one of our spacious Family Rooms.

  • 107 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 12 family rooms
    • Emergency exit map
    • WIFI in your room
    • Manual temperature control
    • Shower
    • Smoke alarm in room
Our rooms fittings
4.2/5 AccorHotels Rating 2,998 reviews

Our guest reviews for Mercure Paris Opéra Louvre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 527 reviews
Anon Families - 12/11/2018 AccorHotels certified review
« Lovely stay, friendly staff and comfortable rooms. A small invoicing issue was rectified after some time. »

The hotel's location is excellent. The staff were professional, friendly and attentive. Our stay was comfortable. We booked an advance-room only (no food) tariff but were charged for 16 breakfasts in error (for 4 people, 2 nights). This small invoicing issue was rectified after some time and a number of emails exchanged between central Accor client services and the hotel itself.

Albane Business - 04/11/2018 AccorHotels certified review
« Lovely team & great stay »

Easy access to the hotel, team very welcoming on arrival, accessible during the stay & very convenient location.

Teresa E. Friends - 04/11/2018 AccorHotels certified review
« Common Space »

Room was ok,though Toiletries need to be requested not provided inside the Guestroom. Common Space too small which is why Hotel guest line up to Reception due to limited seats while waiting for their turn. However the Receptionist are helpful and accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Couples - 28/10/2018 TripAdvisor review
« Not a good choice »

We were quite disappointed with the hotel. It is hardly an Ibis with a Mercure brand and a high price for the quality delivered. All facilities quite tight, insufficient number of employees, therefore service level is low in spite of the efforts of some employeees. Breakfast poor and many times with items missing (including simple things as butter!). No restaurant, no bar. Reception area very tiny.

Paula B. Solo - 26/10/2018 AccorHotels certified review
« Ms »

I did not enjoy my stay at this hotel at all. The only bright spot was the very nice staff. Starting with the exterior, surrounded by construction that made walking around the hotel difficult, the experience was not good. Elevator is tiny, hallways were dark and dingy, and my actual room #205 was so small and dark, and appeared not to be quite clean. It was so small that the bed took up almost the entire room. I felt claustrophobic and hated going back there at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula Auman-b., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

L F. Business - 25/10/2018 AccorHotels certified review
« Very clean, nice rooms, friendly staff. »

Very clean, nice rooms, friendly staff.

Julien R. Business - 15/10/2018 AccorHotels certified review
« From bad to worth »

During the check in I noticed the elevator was once again not working Then works outside the hotel from 7 AM onwards but no mention while booking the website or no one told me at the checking (facade was having works) check out was wrong again as breakfast was added but never took any still waiting for my invoice (more than 72 hours) I am a gold member

Our hotel has responded to the review
Our hotel has responded to the review

Dear julien R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Quite basic - we had paid for a Privilege Room but 305 that we were in was very basic. »

Functional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glyn S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Adriaan T. Couples - 06/10/2018 AccorHotels certified review
« Mr A T. »

My wife and I stayed for 4 nights and appreciate the friendly and efficiant service we experienced. Also the cleanlinness overall.

Franck N. Couples - 02/10/2018 AccorHotels certified review
« Privilege room who wasn t »

Usually is fine but your receptioniste forgot to mention there s some work in the building next door and I have a privilege room 514 next to. The terrasse was cover with a sheet so we couldn t use it and at 830 am builders start their job with hammers. Not a good experience when you are in a privilege room. The receptioniste should have told us there s some work going on next door. When you coming in a hotel you are thinking everything is taking off your hands.

Anonymous Business - 02/10/2018 AccorHotels certified review
« Shabby hotel with poor furnishings and mean favulities »

Shabby hotel with no customer service. Room was very poorly furnished. No chest of drawers so new here to put clothes other than a small wardrobe with 5 hangers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Carlos Business - 01/10/2018 AccorHotels certified review
« Not great »

The room was fine but the hotel lacked certain facilities like an iron and ironing board to be used in the room. There is one room available but it is not practical to iron a weeks worth or shirts in such a small room with no aircon. Such things should be available for use in the room like every other hotel. Also, I went to order room service once night only to be told "It shuts at 10PM" even though the menu quite clearly says midnight. Apparently this was the third party companies fault. The hotel was under renovation at the front and there was no pre-warning to the guests of this. The hotel is fine for holiday trips but is not suitable for business travel due to what I mentioned above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Stevenmr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Tiago P. Couples - 11/09/2018 AccorHotels certified review
« Great stay »

Good location. Excellent breakfast. The building is old but is well care nad the rooms are renew with stylish modern furniture. Very clean.

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Bad smell in the room - no platinum benefits »

The room had a very bad smell (sewage smell) and it stayed there for our whole stay! Even though i am a Platinum Member there was no benefits/use for that at all. There was renovations in the hotel building (not the hotel itself) it should have been communicated to us upon reservation! The staff was very friendly and nice. Overall i would not stay in mercury hotels anymore, adding to that i feel my membership with Marriott group is much more rewarding then being a Platinum Account holder in AccorHotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Angelos Business - 07/09/2018 AccorHotels certified review
« Very small room, lift not working and rats! »

It was quite possibly the worst stay I have ever had in business travel. It started off with the fact that the room I was allocated was extremely small> The hotel itself looked dated and the lift was not working. Towards the end of the first day when I asked for an ironing board I was told there was only one available for the whole hotel in the "ironing room", basically a cupboard with just enough space for an ironing board and iron. As if that wasn't enough, on the second night I heard the characteristic noise of scratching on the wall and noticed the tail of a rat which was caught between the skirting board and the bottom of the wall. Kicking the skirting board seemed to scare it away but I hardly slept that night as I had no confidence a rat would not come in to the room. All this in what is supposed to be a 4-star hotel! Even my Gold status with Accor Hotels would not be enough to convince reception to give me a nicer room so obviously this is the last time I will ever stay in a Mercure in Paris as I have lost all trust in the brand. Why would any of the other 4-star Accor hotels in the city be any better? This is in stark contrast to any of the Accor hotels I stayed in over 2.5 years of weekly travel to Belgium which were always of a very high standard, not dirty and rat-infested as the Mercure Opera Louvre...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelos P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of 22500 points Le CLUB, which will be issued to your account. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure Paris Opéra Louvre. Please do not hesitate to contact me during your next visit. Sincerely, Christel Bouley Front office manager

Anonymous Couples - 03/09/2018 AccorHotels certified review
« Smooth, enjoyable visit »

Nice ‘priviledge’ room, efficient check in / out.

Imi Business - 03/09/2018 AccorHotels certified review

Excellent location, very nice service

Joan W. Couples - 01/09/2018 AccorHotels certified review
« Great location - small improvements would make it fully great! »

The check-in experience was great. We were early and I was surprised our room was ready - very helpful! Wonderful, somewhat quirky, hotel... but we loved the stairs, hallways and rooms. The best advantage is the location, close to the Louvre, Montmartre, Sacre-Couer, various quarters, great restaurants etc. With respect to the room, the bathroom was the tiniest we've had in Europe so far. It was functional, but one person just fit! For our stay, breakfast was included. I'd say it was average. Would have been nice to have some vegetarian offerings (ie: veggie sausage etc), as well as the European sliced veggies (cucumbers, tomatos) and sliced selection of cheeses. Given the location though, this was a good value stay.

Cedrick M. (. M. +. C. I. Y. W. T. D. Families - 30/08/2018 AccorHotels certified review
« Great »

A pleasure

Anonymous Couples - 28/08/2018 AccorHotels certified review
« Satisfied our needs »

Concerned that the shower was slippery and no rubber mat was provided to prevent slipping and injury. There appeared to be no grooves in floor surface in shower or a safety rail to hold when stepping out

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