Hotel - Mercure Paris Opéra Louvre Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Opéra Louvre Hotel

3.5/5 562 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week FROM 12PM TO 12AM
    • Opening hours : Week-end FROM 12PM TO 12AM

Business services

  • Copy/print service available
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Hotel location

Our rooms

All of the Mercure Paris Opéra Louvre rooms are freshly renovated. For greater comfort, reserve one of our Privilege rooms or indulge in one of our Terrace Rooms or even one of our spacious Family Rooms.

  • 107 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 12 family rooms
    • Emergency exit map
    • WIFI in your room
    • Manual temperature control
    • Shower
    • Smoke alarm in room
Our rooms fittings
4.1/5 AccorHotels Rating 3,166 reviews

Our guest reviews for Mercure Paris Opéra Louvre Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 562 reviews
Mark Business - 14/02/2019 AccorHotels certified review
« mr »

small rooms, no restuarant, breakfast limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mark A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Mercure Paris Opéra Louvre

Koen Business - 13/02/2019 AccorHotels certified review

The room, facilities and breakfast were very good. The only thing missing in the room was a desk to work (I was on a business trip).

Marco Business - 08/02/2019 AccorHotels certified review
« Construction works and road noise »

Hotel ok, location good, staff at reception very friendly. Construction noise started before 7 am, and the acustic insulation is also not that good, too much noise from the traffic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Mercure Paris Opéra Louvre

Thomas Business - 01/02/2019 AccorHotels certified review
« Good location, but low waterpressure, matress too hard and no more scrambled eggs left at breakfast. »

Good location! low water pressure for the rain shower the matress si definitly too hard Breakfast was mediocre, most warm meals like scrambled eggs wehere empty and did not get refilled. Table service at breakfast was also not that fast and through

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Andre Solo - 27/01/2019 AccorHotels certified review
« Good hotel »

Good experience but missing gifts for Platinum members

T. Families - 26/01/2019 AccorHotels certified review
« Excellent quality for the price »

Not a palace but employees are helpful and friendly. The room was incredibly quiet. Well located, good breakfast. I recommend.

Anonymous Business - 23/01/2019 AccorHotels certified review
« BETTER PLACES AT THE SAME PRICE! »

- I've never slept in a small room like the room 102 of this Hotel: no natural light from the window, lamps lit day & night. - During the breakfast the food was not replaced quickly once finished; - impossible to stand in the shower (I am 175 cm tall no 2 meters).

Our hotel has responded to the review
Our hotel has responded to the review

Dear alex b., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Anonymous Couples - 13/01/2019 AccorHotels certified review
« A great hotel to stay at in Paris »

We had a great time staying at hotel mercure. Its location was very good, and our room was clean and comfortable. We were vey satisfied with our stay.

Samantha Business - 09/01/2019 AccorHotels certified review
« My stay was fine but I was overcharged and one month on I am still waiting to be refunded »

My room was extremely comfortable and I very much appreciated the birchbox amenities. I had difficulties contacting room service on two nights. On one night the phone was picked up and put down and I had to call back. On a second night the phone rang and rang and I went via Reception. The gentlemen who delivered my room service was very apologetic and I appreciated the complimentary drink. I took advantage of fast check out as I there was a number of people waiting to check out when I left. I did not recieve a copy of my bill until I requested it and when I checked it I found I had been charged for Breakfast when I did not add breakfast to my booking or take breakfast. I contacted the hotel via email several times but I did not recieve a response. I called guest services and was advised I should email support. I emailed support and then followed up once more by email. I now have a case number but still no resolution. Case N°: WSFOLD20…43840. I would expect that when something goes wrong it is put right. That has not been my experience in this case and consequently I can not rate my stay as higher than a 5. Which is a shame as I really appreciated both the location and the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha Ruth S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have refund you the breakfast as you have reequested. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel front office manager

Jaime R. Couples - 08/01/2019 AccorHotels certified review
« not very pleasant »

small room, very small a very slow elevator and construction works at the entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Aimee I. Couples - 05/01/2019 AccorHotels certified review
« Sadly disappointing... »

The rooms were clean and the basics were provided, however, there was no communication about the renovations taking place at the hotel. If we had known this we would have booked elsewhere. Also, housekeeping staff kept opening our room door without knocking. This happened several times during our stay, one of which I was standing in a towel. This was quit intrusive and made us feel unable to relax in the room. The hotel is overpriced for the services and quality of rooms provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aimee I., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Lisa Families - 03/01/2019 AccorHotels certified review
« Great location »

Very good rooms but the beds are not comfortable

Marina Friends - 02/01/2019 AccorHotels certified review
« Great location but curb appeal is really bad due to construction »

Positives: Overall, great location, spacious room, nice personnel that does the job well and attentive. We had everything we needed. Cons: construction work outside is really bad and I wonder how much longer it will last. However, considering that we were never in our room during the day, the construction noise was not an issue. Our room key was constantly getting demagnetized that was inconvenient. In addition, i tried to reach hotel via email prior to arrival and never heard back.

Benita Couples - 31/12/2018 AccorHotels certified review
« Comfortable »

The room was comfortable, but needed a place to write. The entrance was hard to find the first two times, but this could be due to the scaffolding. Location was great for the trains and not too far from the seine. Breakfast was alright, the buffet room got busy and could have had more selection of cold foods and cheese.

Leonid Solo - 28/12/2018 AccorHotels certified review
« Nice hotel in Paris city center »

Located just few steps from Opera, in a old palace. Cosy, cñean hotel - You may reach any destination in a city center by foot from there.

Anon Business - 21/12/2018 AccorHotels certified review
« Expensive »

Expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Kiely Business - 11/12/2018 AccorHotels certified review
« Excellent location, let down by service »

Location was amazing, room great for Paris standards, service and breakfast could be vastly improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beth M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

Ann Couples - 10/12/2018 AccorHotels certified review
« Good location »

Good location. Staff helpful and friendly.

Frank Business - 07/12/2018 AccorHotels certified review
« Great »

Very correct. well received, quick check in and good room.

Anonymous Couples - 04/12/2018 AccorHotels certified review

Poor - service was miserable. Sent an email asking for help with a restaurant reservation and there was no response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Yu Sheng L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bouley Christel Front office manager

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