Hotel - Sofitel Shanghai Hyland
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hyland Hotel

4.0/5 1,587 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • Telephone
    • Fax machine
    • High speed transmission line
    • Suite Box
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,700 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,587 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
G. M. Business - 09/11/2018 AccorHotels certified review
« great location »

Great Location, breakfast was nice, the bathroom need to be refurbished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. G., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Rajesh A. Business - 08/11/2018 AccorHotels certified review
« Good experience »

The staff was very hospitable. The only problem was that I could not use wifi as I didn’t had Chinese number

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh A., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

C. H. Business - 08/11/2018 AccorHotels certified review
« Great location, hard beds »

I love staying at the sofitel Hyland but have to say that every time I need additional pillow tops put on the mattresses as they are so hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. c., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Fabrice C. Solo - 07/11/2018 AccorHotels certified review

Poor service at the lounge! Very old and tired hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabrice C., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Peter Business - 07/11/2018 AccorHotels certified review
« good »

as usual, pretty good location is great, rooms ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

K. Business - 06/11/2018 AccorHotels certified review
« I used to love this hotel , but the new management is not at the level , this hotel used to be »

I always used to stay at this hotel when I am traveling to Shanghai , but I Wont any more . Old hotel , amenities are not good , terrible food , service is mediocre , the staff barely speak english , Old tv , wifi is not working welll

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Philippe K., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

--- Business - 06/11/2018 AccorHotels certified review
« Very comfortable room, good range of services. »

Easy check-in/check-out, good location, fine room, good breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Jack Business - 06/11/2018 AccorHotels certified review
« satisfied with small hiccups »

Sofitel Shanghai Hyland always is my first choice when I stay in Shanghai. Location is perfect and service are enjoyable in most of time. Room was upgraded as usual but without welcome fruit plate this time. The amenities was not refreshed on second day for some reason and body lotion was not supplied for entire stay. Overall, satisfied as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jian H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Tx Business - 05/11/2018 AccorHotels certified review
« Nice »

Everything was pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ting X., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Anonymous Families - 05/11/2018 AccorHotels certified review
« Always feel welcome! »

Nice hotel in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars Jonas T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Laurence Business - 04/11/2018 AccorHotels certified review
« Good location & renovated hotel but with some inconsistencies »

This is probably my 3rd or 4th stay and this time, i was upgraded to a 1 bedroom suite, which was renovated & nice. The welcome amenity on arrival was one of the nicest ones i received, i liked that the portions were tiny yet something sweet, something salty & nicely presented & i always prefer having a bottle of sparkling water when on business trip rather than a bottle of wine which i never end up drinking, so that was nice. My main comments would be the following: 1/ internet in all public areas incl lobby, lounge & gym are unaccessible without a chinese phone number. This is very inconvenient & when working in the lounge i wasnt able to access the wifi so had to go back to my room to work. I even asked one of the staff to borrow his phone number but he refused. 2/ The cleanliness of the room was so so. I took a bath one night & not only found a hair in the bathtub, but when i starting filling the tub with water, some bubbles appeared showing that their was still soap in the bathtub that had not been rinsed from a previous guest. 3/ the lobby generally felt cold and un welcoming. No welcomer was around to smile & say hello & the concierge team was always busy & generally unfriendly. Actually, i would even say unfriendly. They spoke madarin to each other accross the lobby, shouting. I know this is common but to a guest this is just unpleasant & not a 5 star standard. On the morning of my departure, i had to take the taxi from the ground floor and some security guy was even screaming at a driver or someone. It was so loud i rushed into the car i just wanted to get away from the noise. 4/ despite having paid for breakfast, i only had it once and it was nice. However when i asked for a sparkling water, it took the girl 20 min to come back with the water & the bill. A lot of sofitels include sparkling water for breakfast without a surcharge & i feel like the staff should have told me upfront when i ordered that this was extra. Anyways, i sent her back with the water. All in all, i feel like a few of these things could have been excused if the staff had been more smiling, talkative, friendly.. maybe next time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence N., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize for the missteps in the bathroom and restaurant and will bring these to the attention of the Ambassadors concerned to make improvements and ensure a more stable standard is achieved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Gus Business - 04/11/2018 AccorHotels certified review
« checkin, room, shower, bed, checkout, food all GREAT, but service in the restaurant poor at best »

everything was great as usual, I have stayed at this hotel many times over at least 8 years. The only thing that always has been an issue and seemingly never really improved is the service in the restaurant. Chaos and ultra slow service would be a good way to describe it. Food as always amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Augustinus V., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize for the lapse in service in the restaurant and will take actions to improve in this area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Barvant S. Business - 02/11/2018 AccorHotels certified review
« Manging Director & CEO »

Club Sofitel in Shanghai provided a very professional and caring service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barvant S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Ray Y. Business - 02/11/2018 AccorHotels certified review
« Disgusting appearance at the TV and strange store for storage in suite room. »

I was upgrade to a suite 2507. Surprising there is no clothing hanging wardrobe on second level. The TV in the bedroom is quite aweful with too many expose wires and adaptors running around the the TV. Another strange thing a room was use for storage beside the bed. What in a suite room.!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond Yu Fook Y., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Danny S. O. Friends - 02/11/2018 AccorHotels certified review

Nice & good in service, breakfast so so

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny Susanto O., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Brad Couples - 01/11/2018 AccorHotels certified review
« very good »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Johnny K. Business - 01/11/2018 AccorHotels certified review
« You can always expect a very smooth and professional services. »

Excellent and very well trained staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi Wah Johnny K., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Victor L. Business - 30/10/2018 AccorHotels certified review
« Friendly front desk staff »

Positive, pleasant, no hassle and everything went well. Thank you to Angie from front desk who is always so helpful...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Yaw L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Anonymous Business - 29/10/2018 AccorHotels certified review
« Comfortable and trouble-free stay »

As always, great to land for a comfortable and satisfactory stay at Hyland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitrij S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Tze Y. Couples - 29/10/2018 AccorHotels certified review
« Convenience Location »

The hotel located at very nice & convenience place One of the cons is the hotel room a bit old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tze Y. T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

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