Hotel - Sofitel Shanghai Hyland
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hyland Hotel

4.0/5 1,513 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 738.00 CNY Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • Telephone
    • Fax machine
    • High speed transmission line
    • Suite Box
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,402 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,513 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/07/2018 TripAdvisor review
« Sofitel does it again! »

We had no idea what the hotel would be like although we were very impressed with the place, the location, the staff, the food, the room etc...............The location in particular was a great spot. The cost was extremely low using our ACCOR card.......

Jay Business - 10/07/2018 AccorHotels certified review
« Excellent as usual I always stay here!!! »

Love this hotel I often stay once a month love the staff, services, food, location etc.

Nh Solo - 10/07/2018 AccorHotels certified review

The room is good but the building is a bit old, especially the lift.

Sam Couples - 09/07/2018 AccorHotels certified review
« Really disappointing 4 star hotel »

Bed sheets kinda smelt, bath tub clogs. Bath tub was really dirty, black stains all around. Overall it was a very poor 4 star hotel.

Anonymous Solo - 09/07/2018 AccorHotels certified review

The hotel is conveniently located to shopping and sightseeing from the Bund all the way to the Shanghai Museum and People’s Park.

Cindy L. Friends - 09/07/2018 AccorHotels certified review
« Great location! »

The location of the hotel is great! Love the Lanvin toiletries provided.

Anonymous Business - 08/07/2018 AccorHotels certified review
« Excellent Service from Professional Staff »

Home away from Home!

Anonymous Business - 05/07/2018 AccorHotels certified review
« As always... absolutely amazing! »

on early arrival I was kindly and unexpectedly upgraded to an executive suite. during the duration of my stay I was treated with respect and politeness. the staff have a real understanding of customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry K., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It suits me well to hear such positive feedback. I will share these heartwarming comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

S. C. Y. Friends - 05/07/2018 AccorHotels certified review
« due to bad service from front office Mr Nelson »

upon checked in on 23th June he told me i can't upgrade my room to club room access even pay extra .i told him im Accor memgers stay whole journey with Sofitel Hyland Shanghai & Sofitel Westlake .u can check my track record .his bad attitude really unfriendly .end up one of the kind pretty lady help up upgrade with charges CNY400++ ...

Business - 05/07/2018 TripAdvisor review
« Nice to be back »

Went to Shanghai few times but this is my favor. Hotel is located at the city center, next to the Metro and few mins walk to the Bund. Kind of all you can asset area. Thanks for the room upgraded and the services are all on points in all outlets. This is totally good choice to stay in Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear d821yip, Thank you for sharing your heartwarming comments on your stay at Sofitel Hyland. It's a true pleasure to hear that you choose our hotel as your favorite one in Shanghai. We are looking forward to welcome you back! And it's my hope that this experience will be as good as the previous one. Sincerely, Robbert Rippon General Manager Sofitel Shanghai Hyland

Ali A. Business - 04/07/2018 AccorHotels certified review
« Great staff and clean rooms and grear location »

Great lcation ,, and clean room and toilet ,,a/c was good ,,staff was very good and helpful specially Mr/alfred and Mrs/ annie they help in check in and checkout very easy and solving all small problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali a., We very much appreciate your heartwarming comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. Especially in particular to my staff. I will give these great comments personally to Alfred and Annie. I'm sure this will encourage them for providing great services! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

K H. T. Friends - 04/07/2018 AccorHotels certified review
« Decent two-night stay although 1612 faced the wrong way and was smallish as described. »

Breakfast was decent as well. The 4th floor restaurant managed by Arthur Raynaud(Reynaud?) was quiet when I was there by myself for lunch. Special tea making table with a hostess was an interesting feature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K H T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. Next time when you visit us we will offer you a room with bund view! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Barry P. Couples - 04/07/2018 AccorHotels certified review
« Absolutely fabulous. »

Staff and management very very good!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry P., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. We hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

L. K. K. Couples - 03/07/2018 AccorHotels certified review
« good location and comfortable room good location »

good location and night room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Kin K., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hyland, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Dmitrii Business - 02/07/2018 AccorHotels certified review
« When I come in Shanghai , I always stay in Sofitel. »

I like the atmosphere in Sofitel. Very convenient location. Cozy rooms. Nice breakfast. Very professional stuff on reception desk, especially I ' d like to thank Mandy. Very polate and kind. Thank a lot. Dmitrii

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitrii, We very much appreciate your heartwarming comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Mandy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Anonymous Families - 01/07/2018 AccorHotels certified review
« Nice Hotel in great location »

The location and the service is excellent. The rooms are on the small size, with twin rooms just being a king bed split in two but hardly separated. It is nice that the hotel is smoke-free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark P., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hyland, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm very sorry for the inconvenience you had regarding our transportation. Let me allow to say that this is not our service standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Melissa A. Families - 01/07/2018 AccorHotels certified review
« A very memorable stay »

Your staff provided us with exceptional service and went above and beyond our expectations. In particular, we would like to recognize Skye Wu. She made such an impression on our six year old son, Jason, that he can’t wait to return to Shanghai and stay at your hotel again. Even though my husband and I do not speak Mandarin (Jason does speak/understand a little) our whole family was made to feel important and comfortable. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, We very much appreciate your heartwarming comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. And is special to Skye I am sure that this feedback will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Anonymous Solo - 30/06/2018 AccorHotels certified review

Would have been pefect except for after check out. Dissapointing perfonrmance of night concierge on procuring and advising on a cab and incorrect points/nights posted to my account. Staff from the club were exceptional good and so room cleaner, really extraordinary both.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose B., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I spoke to our concierge team in order to find out what occurred. We have a special device for ordering taxis where no wrong information can be taken from. I'm pleased to here that in generally your stay was enjoyable with us. I will personally share you positive comments towards our club team! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

L. W. J. Couples - 28/06/2018 AccorHotels certified review
« awesome experience »

staff was very professional , room very absolutely clean, feels like home ,perfect view, very close proximity , 4000% didnt regret booking sofitel , people always says, Sofitel ,cant go wrong. they were right .

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. wei j., It's always a great pleasure to receive such heartwarming feedback. Thank you very much for sharing your experiences, great to hear that you enjoyed Sofitel Hyland! We hope your next visit will be as pleasant as this one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Business - 28/06/2018 TripAdvisor review
« Accommodation satisfaction »

Found that some of personnel especially receptionists are uncouth and rude. Looks like your hotel has neglected train ing. Secondly the disappearance of almost all my points with your hotel is totally SHOCKING AND UNACCEPTABLE. One year ago I was a PLATINUM member (June 2017). Next in September 2017 all points

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jchants, Thank you for taking the time to share your experiences at Sofitel Hyland. I'm sorry to hear that we did not meet your expectation regarding our service. Allow me to express my sincere apologies. Concerning your points, we cannot make your leclub points disappear. It is though possible to be downgraded. The Leclub system is not a hidden system, you are able to login and see your points and current status. Please go to the general www.accorhotels.com page. You will find all the information needed. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

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