Hotel - Sofitel Shanghai Hyland
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hyland Hotel

4.0/5 1,615 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • Telephone
    • Fax machine
    • High speed transmission line
    • Suite Box
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,850 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,615 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
D. Business - 15/01/2019 AccorHotels certified review
« Good Hotel in good Location »

The place in centers of bussiness at Nanjing Road.. very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Daniel, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Bernard F. Solo - 14/01/2019 AccorHotels certified review
« pleasant »

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard F., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Anthony M. Business - 13/01/2019 AccorHotels certified review
« Perfect »

Perfect as ALWAYS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony M., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Couples - 12/01/2019 TripAdvisor review
« Great Location with Style »

The hotel was situated in a great location and the breakfast was awesome.The service was excellent and even though we only spoke English the communication was always good.I would highly recommend this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridgyswhirl, We very much appreciate your the time you took leaving your comments regarding your recent stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback about our location and breakfast buffet. I am glad you enjoyed our our excellent service with great English provided by our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

T. Business - 11/01/2019 AccorHotels certified review
« terrible »

the room was very cold and the temperature control was not working. the Internet was very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear teng boo t., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Andrew B. Couples - 11/01/2019 AccorHotels certified review
« Great hotel and fantastic location »

Our stay was very good and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew b., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Richard G. Couples - 10/01/2019 AccorHotels certified review
« A well appointed hotel in a central location »

A stay at this hotel will not disappoint. We very much enjoyed our experience at the Sofitel Shanghai Hyland from the spacious Club suite, the Club lounge and the welcome we received on checkin. The hotel is within walking distance of many of Shanghai's tourist attractions and the concierge's desk was always ready with advice and transport solutions for us. Security was very good, an aspect important to us when travelling in Asia, and the housekeeping staff were efficient and readily available when we required any services. I do think however that it would be a real help if more assistants on the Concierge's Desk had a little more English language skills as most of the European guests had English but had difficulty making themselves understood at times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard G., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Solo travel - 09/01/2019 TripAdvisor review
« Hotel in need of refurbishment »

Stayed for 2 nights and changed rooms twice. Booked a club room so was expecting better. First room - toilet flush was faulty and water kept leaking and hence does the water tank does not fill. Changed to another room, and instead of aircon, I had a sauna instead. Staff told me to open window and not turn on the aircon (or heater in this room) since some rooms are like that but it was too stuffy and I don't think I should have to put up with it. Telling to me to accept the lousy room was really not acceptable. Finally asked to speak to the manager to get it changed again, and she did it very promptly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear aong81, thank your for taking your time to review your recent stay at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you please contact us H1603@sofitel.com and provide us with additional details? We really want to hear your feedback to see where we can improve our standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Yee S. T. Friends - 08/01/2019 AccorHotels certified review
« I have always enjoy my stay with Sofitel Hyland Hotel. »

On this occasion, I have a room upgrade. I am really treated as a member of the Accorhotels fraternity. Everything in the room is good, free tea, coffee and snacks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yee Shu T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Danny Families - 05/01/2019 AccorHotels certified review
« Great stay at Sofitel Shanghai Hyland »

I enjoy my two days stay here. Everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shen Sheng H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Theresa Couples - 04/01/2019 AccorHotels certified review
« Ok »

Ok but breakfast needs wait long time for get in and occurred long queue daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yin Ni S., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that i have forwarded your comments about your breakfast experience to our Director of Culinary for reviewing and to see how we can improve the seating during peak hours. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Simon C. L. C. Couples - 04/01/2019 AccorHotels certified review
« As usual, executive lounge provided good service but the hotel is bit old »

Overall this time, stay in Sofitel Hyland is good. As usual, executive lounge provided good service but the hotel is bit old. During X'mas holiday, I stayed in Shanghai from 21-23 Dec and from 27-30 Dec. On 21-23 Dec, we stayed in a Suite, as usual the suite is comfortable though a bit old. For the executive lounge, both service and choices of drinks / snacks are in good standard though not as excellent as before. I found that one of the trainee [part-time?] is really hard working [one day during happy hours, I forgot which date, many guests and there are only one or two waiter/ waitress] and the hospitality she provided granted my wife a LIKE. This time, I try to have lunch in Hotel's Chinese Restaurant, MAO. Very disappointed, both service and the food is far below normal standard. No service at all, only provide us two cup of water after we asked for. The food is no taste. I suggested the hotel management should ask for help from Chinese restaurant in Sofitel Hongqiao to find out a way to improve. We understand why there were only two table of guests during peak hours. On 27-30 Dec, we stayed in 1820, the room is fine and everything seems alright despite there is a odd smell in the corridor. After stayed one night, early in the morning, we turned on the TV set and after a while, the lights turn off automatically and we turn off and on, same phenomenon happened again. We called the technician to check. After checking a while, he told us he cannot fix the problem within a short period of time and suggested us to change room. We moved to 1510. This room is fine. During this stay, we tried room service, the lunch buffet at MOSAIC. Both are acceptable though not impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Leung C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team especially our associates on the club floor. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand I noticed your feedback in regards of Mao restaurant. I have shared this with our director of culinary for his review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Business - 04/01/2019 TripAdvisor review
« Good location, fairly clean hotel but bed is uncomfortable »

The hotel is in a very good location. Hotel is dated and could use some renovation but it’s clean. Bed is uncomfortable and I am having aches after sleeping on it for 5 nights. As platinum member, was upgraded and service in the lounge is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DCatSingapore, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Could you please contact us at h1603@sofitel.com regarding your stay. We especially would like to investigate the issues raised about our beds as we just replaced most of our beds to the Sofitel Mybed. We appreciate your sharing your concerns and look forward to receive additional information from you. We do hope to welcome you back in the near future at Sofitel Shanghai Hyland. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Nicola Families - 02/01/2019 AccorHotels certified review
« Overall Great stay »

Helpful staff from reception concierge and housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback especially about our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Anonymous Couples - 01/01/2019 AccorHotels certified review
« Excellent »

We found the staff courteous and extremely helpful. On arrival at the hotel at 11am,after flight from London, we appreciated being able to have our room straight away. Also impressed with bed being remade doting the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Honor E., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Ss Couples - 29/12/2018 AccorHotels certified review
« Very satisfied overall »

Very happy with the room and services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simo S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Jane S. Solo - 28/12/2018 AccorHotels certified review
« Very good, worth getting club room »

My stay was for 5 nights. Thanks to the club lounge staff. They kindly gave me a room with a view on 29th floor when I requested it. Club lounge had excellent facilities, esp breakfast. Concierge helpful too. Thanks to George whose English was excellent. Only disappointment during stay was hotel car service to airport - driver drove too fast, I felt unsafe. He also dropped me off at wrong place (underground car park of airport) to save time. It was difficult for me to find the correct terminal with all my luggage, as a solo traveller from the car park. Had to walk a long way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela Sein Huei S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

W. Families - 28/12/2018 AccorHotels certified review
« Not value for money »

1. Thanks for upgrade the Junior suite when I checked in but the room was weird and very dark even all lights were on. I requested to change a normal room which was normal 2. The shower area is really dirty. Dirt stain around 3. I can't open my room 2 times. Outdated key lock 4. Room temperature cant adjustable even it showed A/C but still heat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mui Mui W., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Jerry A. S. Business - 26/12/2018 AccorHotels certified review
« Jerry »

I LOVE this Hotel! It just is the best mix of location, people and quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your little suggestions for improvements and have shared them with the relevant departments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

J H. Couples - 25/12/2018 AccorHotels certified review
« Xmas break in Shanghai »

Fantastic location at the pedestrian street and near to the Bund. Conceirge was very knowledgeable and gave us good recommendations for shopping & meals. Only concern was the closing of adjacent room doors which can be quite loud and a bit disruptive especially in the mornings when other guests are leaving their rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ju-Hon L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

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