Hotel - Sofitel Shanghai Hyland
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Sofitel Shanghai Hyland Hotel

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4.0/5 1,346 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Crib on request
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Printer
    • Fax machine
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,346 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 28/10/2017
« Fantastic hotel and location »

Great hotel to stay in. location is ideal for exploring Shanghai. the walking pedestrian only street is next to the hotel. Great food places close by or eat at the hotel. club lounge is fantastic. would definitely stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear D11KTjoes, What a great comment! Thank you for sharing your feelings on TripAdvisor. I am all the more happy to read your satisfaction about the club lounge. Welcome back next time! Sincerely, Sacha Guest Experience Manager

TripAdvisor review
Business - 23/10/2017
« Location, Location, Location - and not much more... . »

Unfortunatly a pretty run down place. lacks in Service, style and language (English) skills of it`s staff. While the excellent Limosine Service from the Airport (Quality of Car, being there on time) lead to some high expections, the Hotel was not keeping this promise. The SO Suite had seen better times. Out of Fashion decor, the closet way to small, even for one (male) traveller. The lighting is complicated to operate and much to dark (bathroom). The Lampshades were dusty, the working desk to high for the chair. No space for the luggage, even no room for the shoes which could only be placed just in the living room. The public areas of the Hotel are neither attractive nor welcoming. To ones credit : The SPA of the house have very attractive opening Hours (till 03:00am) and the Anti Jet Leg Treatment was costy but well done. Furthermore the Bed was OK. Overall : I will not go there again and saw much better places in Shanghai for that price.,

Our hotel has responded to the review
Our hotel has responded to the review

Dear svekohh, I feel very concerned by your disapointement after staying at our hotel. Most of the problems mentioned could have been addressed during your stay and I am really sorry that you were not provided with the right assistance. I would like to follow up more closely on this case and would be grateful if you could revert back to me by email with your name so I could update your notes as well : h1603-qc@sofitel.com I know we will never get a second chance to make a first impression, however, should you wish to come back, do not hesitate to contact me. Best Regards, Sacha Guest Experience Manager

TripAdvisor review
SydneyMannix Couples - 21/10/2017
« Fabulous location would have been a sensation in its hey-day »

Check in was smooth, had arrived pretty late so no one was waiting. We were visiting visiting Shanghai and celebrating my partners birthday and management went out of their way to help celebrate the occasion. Our room was large clean and most importantly comfortable. I imagine this hotel would have been the place to be in its day - its is somewhat dated with older style furniture and decor. Breakfast and al-la carte was very good and satisfying. I was a little annoyed with the gym treadmills - the TV monitors were not connected so you had to train with thee big tv screens directly in your face. I couldn't understand why they couldn't be connected , if not, have them removed .Some of the moon areas could also be spruced up.Staff in most areas were helpful, however there was varying degrees of the english language which made some requests a bit awkward. Great house keeping staff (l feel housekeeping never get a mention, yet they are the hard workers behind the scene.) I felt the concierge could be a little more inspiring and eager to assist; l found them rather bland. Otherwise a great hotel, and would stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear SydneyMannix, Thank you for sharing your experience on TripAdvisor as well. We really appreciate your gracious comment and compliment about our hotel. We also take a good note about the mentioned lead for improvements. I have replied you on your personal email. We all hope to have the pleasure to see you again soon in Shanghai. Thanks and best regards, Sacha Guest Experience Manager

TripAdvisor review
Friends getaway - 18/10/2017
« Nice location »

The hotel is located near nanjing east road and very near to MRT station.It's excellent and convenient for its location. However, reception staffs there seem new and lack of experience in serving guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kyun_ho, Thank you for letting us know about your experience! I am glad to read that you enjoyed our hotel location and also sad to read your disapointement about our reception staffs. Your comment is very important to us and I will emphasize on training, specifically on the service side. Thank you once again for your feedback and we hope to have the chance to welcome you again in the near future. Best regards, Sacha Guest Experience Manager

TripAdvisor review
Couples - 09/10/2017
« Excellent hotel in the centre of town »

I always stay at the Hyland when I'm in Shanghai. The executive floor rooms are very good with free breakfast. The evening cocktail hours are excellent with free wine and canapés . Very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V6805OGgeorgeh, Thank you for your gracious comment. I am glad to read that you enjoyed our club sofitel facilities and especially our evening cocktail. We all look forward to welcoming you again soon in Shanghai! Best regards, Sacha Guest Experience Manager

TripAdvisor review
Business - 04/10/2017
« Good hotel, good location »

Good hotel, good location, good environment, many places for shopping and eating. Within walking distance to the Bund. Easy access to subway station to get you anywhere in Shanghai. Need to increase the english level of the employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yudis79, Thank you for this very kind comment. I am all the more happy to read that you enjoyed our central location. I also take note about your comment regarding the level of spoken English. We are currently conducting some English class in order to rise the level up. We hope your next visit will be the opportunity to notice our improvements! Thanks and best regards, Sacha Guest Experience Manager

TripAdvisor review
Business - 02/10/2017
« Disappointing stay »

Nice hotel with very very poor service. When I check in pull a large luggage bag and carrying a big carton box. Concierge just stand there and stare at me like a alien. Request from concierge to tape a carton and was given a roll of tape with about 60 cm of tape left and was told they do have anymore tape in the hotel. Toiletries was not replenish and I have to use my own toiletries to shower on the 2nd days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hengwahl2017, Thank you for this informative comment. What you experienced is not representative of our service standards and I am very sorry. Please accept our apologies. I will investigate further to better understand why you were not better assisted during your check-in. In order for me to go further into my investigation, could you revert back to me by email with your name so I can check who was there when you checked-in : h1603-qc@sofitel.com Thanks in advance. Sacha Guest Experience Manager

TripAdvisor review
492nathank Business - 19/09/2017
« Stay September 2017 »

The overall hotel was ok. Staff weren't very friendly and very slow at downstairs reception. The bar downstairs had the most innetentive staff in the whole place. Staff in the upstairs club room were fantastic. Worst thing with hotel was the beds. Rock hard and very uncomfortable. Need different comfort options. Unsure if will ever stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 492nathank, Thank you for leaving us a review here as well. I replied your comment in a separate email. We really hope that you will give us another chance to try our hotel in the future. Best Regards, Sacha Guest Experience Manager

TripAdvisor review
Family - 12/09/2017
« Good stay & would come back again »

Very good location. It's right located at Nanjing East Rd. Got 2 connected room for family. Enjoyed staying there with nice breakfast. That would be more satisfied if the service (especially during check-in) can be improved, with a little more smiles and helping hands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear xiaopingw788, Thank you for your positive comment! I am glad that you enjoyed our hotel and its location. On a side note, I am sorry that our receptionnist did not provide you the warmth expected and I will definitely look into this so as to improve this area. By nature, I found many people here with an introverted personnality. But as hospitality professionnals, it is our duty to always provide caring and nurturing service! Thank you once again for your constructive comment and I look forward to welcoming you again soon in Shanghai! Warm Regards, Sacha Guest Experience Manager

TripAdvisor review
Business - 05/09/2017
« Sofitel Hyland »

The hotel is conveniently located nearby the Bund with lots of tourist attractions nearby. The staffs are customers orientated especially the club lounge. Food quality is fine. However, the room is quite old and need to be refurnished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wingfatpeterk, Thank you for your gracious comment! I am all the more happy when I receive good feedbacks about the service provided as this is the area I am in charge to improve. Regarding the room, I also take a good note of your comment. I am glad to let you know that we already proceeded to renovate half or our rooms. Please provide me with your name through my email address so that I update your profile and we will try to assign you to your prefered room type the next time you stay at our hotel. You may contact me at : h1603-qc@sofitel.com Thanks and best regards, Sacha Guest Experience Manager

TripAdvisor review
S2435GFjohns Business - 03/09/2017
« Sofitel »

Very good value for Money, excellent location directly to Nanjing road, Very Good Restaurant with many choices and a very good buffet, the deserts are excellent. Staff are good and trying hard Gym is good but need to open at 6.00 and not 6.30 am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S2435GFjohns, Thank you for this very nice and informative review. I am glad that you enjoy our location and restaurants. I also take note of your comment regarding the gym operation time. It indeed opens at 6.30am and closes at 11pm. We only have very few demands for early gym opening but it is always interesting for us to keep a record. We shall make some adjustments in the future. I thank you once again for your input and look forward to welcoming you again soon to Shanghai. Best Regards, Sacha Guest Experience Manager

TripAdvisor review
Family - 10/07/2017
« Go for the Club Level! »

Whilst the hotel is in a great location, the staff in general seem a little disinterested in aiding you. And I believe they make a hotel. HOWEVER, the staff in the Club Lounge area are excellent. Welcoming and willing to go the extra mile for you to enjoy your stay at the hotel. There were a few issues we experienced:- * Ripped towels in our club level room. These were replaced when I called but should have never have been there in the first place * staff at check in taking the person behind me in the line and serving them first. This could have been a language barrier but none the less irritating after a long flight * beds are rock hard. Very hard to relax and get a good sleep. Pillow menu was great * Gap in the blinds from the bathroom to the bedroom (as this is a full glass window from shower into the bedroom). This was okay as it was my daughter and I in a twin bedded room but if you were travelling with a friend, this would NOT be okay The value of our stay was fantastic, as we selected Club Level. So breakfast was included each morning and there were canapés and drinks in the evening for a few hours. The view was spectacular from here and our room had a view over Nanjing Road. So that was fabulous as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahine1969, Thank you very much for your recent stay in our hotel, it has been a pleasure having you with us. We have truly appreciate your comments about us and more specially your Club lounge Experience and its Ambassadors. At the Sofitel Shanghai we are striving to deliver a personalized experience for our guests to create positives memories, im glad we were able to achieve this with you. Your other comments were noted and taken in consideration, actions are undergo. We look forward to welcome you back in a near future. Gregory Astima Director of Rooms

TripAdvisor review
Business - 16/06/2017
« Convenient Location »

Location is great, right on the Nanjing Walking Street. Service is mediocre. Rooms are pretty small. Breakfast is not value for money. Poor variety. Breakfast restaurant is kinda small too. You don't get seat during peak hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward L, Thank you very much for your recent stay in our hotel, it has been a pleasure having your with us. Firstly, I would like to apologize if your stay was not at the level expected, at the Sofitel Shanghai Hyland we are striving to deliver a personalized stay for our guests, unfortunately we failed to meet your expectations. Your comments about the service and more specially about the breakfast has been shared with our Director of Food & Beverage for immediate improvement. Rest assured, this lack of services is not representative of our usual standard. I hope you will give us a chance to restore your confidence in our services. Looking forward to welcome you back soon. Gregory Astima Director of Rooms Division.

TripAdvisor review
Couples - 23/05/2017
« Great property in a great location »

We had the Junior Suite which was very comfortable and had a great view over Nanjing Road. The hotel had a luxury feel to it. The only thing that may be missing from the included facilities was a swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear marksF2329NS, Allow me to thank you for your recent stay with us, we have appreciated your comment about our hotel. I'm pleased you have enjoyed the comfort and the view of your Junior Suite. At the Sofitel Shanghai Hyland, our team is dedicated to the personalization aiming to create an unique experience and positive memories, im glad we have met your expecations. We look forward to welcome you back in a near future. Gregory Astima Director of Rooms Division

TripAdvisor review
gsmaranon Business - 21/05/2017
« Shanghai Trip »

I usually stay at sofitel hyland Shanghai when I travel to Shanghai due to familiarity with the hotel and better service I get as being a regular customer. However this time I was quite dissatisfied with the warm temperature in the room. I seems the hotel was restricted to turn on the air con in the rooms, due to seasonal considerations. However, we found the room to warm that we seldom stayed in the room, due to the warm temperature. We hope that management could make the A.C. cooler for the guests, after all we paid for our comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gsmaranon, Thank you very much for your recent stay with us, it has been once again a pleasure to welcome you back. We have appreciate your positive feedback about our hotel and it services, please be assured your comment about our A.C system had been notified and addressed to our engineering team. At the Sofitel Shanghai Hyland personalization and comfort are our priorities, please accept my apologize about your experience with our A.C system. We look forward to welcome you back in a near future. Gregory Astima Director of Rooms Division

TripAdvisor review
Business - 19/05/2017
« Good hotel, good location, good room »

Good hotel, god location, good room, located near Nanjing road, very convenience and strategic. Many department stores and shops for shopping. Subway station is also very nearby that can take you to all part of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S, Thank you very much for your recent stay at the Sofitel Shanghai Hyland, it has been a pleasure having you with us. I would like to thank you for your positive comment about our hotel, im glad we were able to meet your expectations. We look forward to welcome you back in a near future. Best regards Gregory Astima Director of Rooms Division

TripAdvisor review
Business - 12/05/2017
« Not befitting of a Sofitel name »

Hospitality was virtually absent especially when it comes to help with getting s taxi. One is simply told there is none available and have to walk down the driveway and hail it yourself despite the rain. The executive lounge is poorly staffed where check in and out is concerned. Only one staff in attendance and the person has a rather curt and nonchalant attitude. In fact I find most of the service staff a little curt and rude except for the service staff attending to the evening cocktail and breakfast at the executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lootongc, Please accept my sincere apologize, about the staff attitude of our Ambassadors. Please rest assured this is not representative of our usual standards. At the Sofitel Shanghai Hyland we strive to create a memorable experience & positive memories, I'm sorry we have failed. Your comment has been shared with the concerns departments for an immediate improvement. I hope you will give us the opportunity to restore your confidence. Looking forward to welcome you back. Gregory Astima Director of Rooms Division

TripAdvisor review
Business - 11/05/2017
« Location location »

Excellent hotel , friendly service , comfortable rooms, good food, and great location in the heart of East Nanjing Road close to all the shops and nice walk to the Bund. Stayed on the Club floor, great value

Our hotel has responded to the review
Our hotel has responded to the review

Dear 991graemes, Allow me to thank your for your positive comment, it has been a pleasure having you with us. We have shared you feedback among our team, it will encourage them to continue to deliver a personalized service and create positive memories. We look forward to welcome you back. Gregory Astima Director of Rooms Division

TripAdvisor review
Family - 08/05/2017
« Great location »

This hotel is situated only short walk from the metro. The East Nanjing Pedestrian street is busy but felt safe. Easy walk down to the Bund. Plenty of shops and restaurants nearby, but would recommend the hotel buffet. Staff in the executive lounge were very pleasant, great selection for breakfast and evening drinks. Afternoon tea selection quite limited. Would certainly stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carole-anne O, Bonjour from Sofitel Shanghai Hyland! Thank you for sharing your experience with us on TripAdvisor! I am very happy to know that you enjoyed your stay with us and that you would stay with us again. Your positive feedback is much appreciated and forward to our ambassadors as encouragement to furthermore focus on our guest service. Once again, thank you for taking the time to share your feedback, we hope to welcome you back to Sofitel Shanghai Hyland! Best regards, Julia Steinle Director Food and Beverage

TripAdvisor review
Business - 03/05/2017
« Sofitel Shanghai Hyland Apr 2017 »

The hotel was located at Nanjing Road Pedestrian Street which made it easy to look for food and beverage. It would be much nicer if it has swimming pool installed. A comb should have been provided for bathroom amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kunjaya W, Bonjour from Sofitel Shanghai Hyland! Thank you for taking the time and sharing your feedback with us on TripAdvisor! I am happy to see that you have enjoyed your overall stay with us. The issue with missing amenities has been forward to our housekeeping team, please accept our apologies. We constantly strive to improve our service here at Sofitel Shanghai Hyland, your review is much appreciated. We hope to welcome you back in our hotel. Best regards, Julia Steinle Director Food and Beverage

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