Sofitel Shanghai Hyland Hotel 4 stars

TripAdvisor rating 4.0/5 1,706 reviews
Sofitel Shanghai Hyland
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+ 24 Services
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Hotel extras

  • Set in the heart of Shanghai

  • Catered to leisure or professional needs

  • Blending Chinese and Shanghai culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Shanghai Hyland

505 Nanjing Road East
200001
shanghai
china

Tel: +862163515888

Fax: (+86)21/63514088

Contact email

Check-in from 14h00

Check out up to 12h00

  • NANJING ROAD EAST :   14 FUJIAN ZHONG LU

  • NANJING ROAD EAST. :   20 FUJIAN ZHONG LU

  • NANJING ROAD EAST.. :   37 FUJIAN ZHONG LU

  • REMINGUANGCHANG(PEOPLES SQUARE) :   LINE NUMBER #505 REMINGUANGCHANG

  • NANJING ROAD EAST :   Line 2 NANJING RD EAST - EXIT 4

  • PEOPLES SQUARE :   Line 1-Line 2-Li PEOPLES SQUARE

  • By plane

    PUDONG INTL AIRPORT At 50km / 31.07 miles

  • By plane

    SHANGHAI HONGQIAO INTERNACIONAL At 16.6km / 10.31 miles

  • By boat

    DONGJIN LINE At 1.6km / 0.99 miles

  • By boat

    JINDONG LINE At 1km / 0.63 miles

  • By car

    MIDDLE FUJIAN ROAD At 0.1km / 0.06 miles

  • By car

    MIDDLE XIZANG ROAD At 0.3km / 0.19 miles

  • By car

    ZHONGSHAN EAST-1 ROAD At 1km / 0.63 miles

  • By train

    SH SOUTH RAILWAY ST At 13.4km / 8.33 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.75 miles

GPS :31.235665, 121.480808

Currently, close to our hotel

The Bird and Flower Market, visit

From 01/01/2018 to 31/12/2019

At 1.6 km

Shanghai Conservatory of New Music Week Music

From 13/09/2019 to 18/09/2019

At 2.4 km

Tianzifang, visit

From 01/01/2018 to 31/12/2019

At 3.2 km

Shanghai Science and Technology Museum, visit

From 01/01/2018 to 31/12/2019

At 6.2 km

St Ignatius Cathedral (Xújiahuì Tianzhutáng), visit

From 01/01/2018 to 31/12/2019

At 6.5 km

Men's Basketball World Cup

From 31/08/2019 to 15/09/2019

At 6.7 km

Longhua Temple, visit

From 01/01/2018 to 31/12/2019

At 7.4 km

Jinjiang Action Park, leisure

From 01/01/2018 to 31/12/2019

At 13 km

Take a trip aboard the Maglev

From 01/01/2018 to 31/12/2019

At 31 km

Our accommodations

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

SUPERIOR ROOM, Club Millésime Access, 1 Queen Size Bed, City View

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, Club Millésime Access, Twin Beds, City View

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

PRESTIGE SUITE, Club Millésime Access, 1 Queen Bed, Upper Floor ,City View

  • Max. number of persons: ‌2
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 Queen-Size Bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

LUXURY FAMILY ROOM, 1 Queen Size Bed and 1 Single Bed, City View

  • Max. number of persons: ‌3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Ironing board and flat-iron(...)

Junior Suite, 1 queen-size bed, separate living room

  • Max. number of persons: ‌2
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

MOSAIC

Type of cuisine: International

With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAO

Type of cuisine: Regional

Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 505

Photo non contractuelle / Strictly non binding

Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 400 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 324 people

Find out more

Our guest reviews for
Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,422 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,706 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Information about group checkin and price

Customer review rating 4.4/5

Marcories N. Families - 16/06/2019 AccorHotels certified review

I was told that i can get special price for 5 rooms and above for next check in if i apply group check in. Can you please inform me more about that? Thank you

Dear Marcories N., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can book a group rate online on www.accor.com Also I have forwarded your contact information to our sales. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
Customer review rating 4.4/5

Stephen D. Couples - 16/06/2019 AccorHotels certified review

Staff were brilliant and helpful

Dear Stephen William D., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Convenient location

Customer review rating 4.4/5

Ciauciau Families - 16/06/2019 AccorHotels certified review

Excellent location, very close to metro line 2 - east nanjing st. Going to Pudong and Hong Qiao airport is easy bcoz it is on the same line 2. Room is on the small side but bed and pillow are comfy, very clean and not smelly. Amenities are using Lanvin so it was good. Staff are relatively friendly. We even allowed to semd our online shopping to the hotel and they keep them for us while we went to other cities.

Dear Ciau ciau K., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Good stay but nothing new.

Customer review rating 4.4/5

Brian W. Business - 14/06/2019 AccorHotels certified review

Stay was pleasant as always but a few things that made it less then 100% satisfying. The room seemed dingy. Wires hanging out from behind tv. Wall paper aged. Shower head needs repairs. Bathroom lights flicking. Room light very low and yellowed. There was construction going on beside my room the whole 2 weeks I stayed, I worked in my room (from 8am to 6pm). Room service menu has not been updated since the 3 years I have been stying there. The available movies and TV entertainment has not changed since I have been stying.

Dear Brian W., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures together with our engineering team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Location, location

Customer review rating 4.4/5

Carlo Solo - 14/06/2019 AccorHotels certified review

Huge thumbs up to Sofitel hotel. Great staff, awesome location with metro line 2 at you're doorstep. Very convenient for getting around on the cheap. Hotel is also a short walk to the riverside 'bund' and lots of restaraunts. Room is everything you would expect clean, comfortable and quiet.

Dear Carlo V., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

excellent

Customer review rating 4.4/5

Carol Business - 13/06/2019 AccorHotels certified review

The front desk works efficiently. Absolutely professional, great service, thank you very much indeed!

Dear Tong G., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Nice and cozy

Customer review rating 4.4/5

Kk Friends - 13/06/2019 AccorHotels certified review

Location of the hotel is terrific. And all the staffs are friendly and professional.

Dear Yipou C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

3 things in the room that needed to be fixed

Customer review rating 4.4/5

Ann C. Friends - 13/06/2019 AccorHotels certified review

1st, ceiling outside the bathroom is dripping wet with water coming out from ceiling. called the front desk, they sent someone to wipe it dry and clean the wet floor. 2nd, room door not working correctly, when we are out and wanted to close the door, the door just locked and won't close when we pull it. we had to insert the key card and turn the handle to be able to shut the door. 3rd, in between the tiled floor and the carpet floor in the room. there was sharp stapler or metal pin that poked our foot when walking bare foot, the pin is really sharp and did bleed my foot I didn't call to let the front desk know because we were busy with our plans and forgotten all about it, but whenever we were walking around the room in between bath and bed, it poked our feet. that's the 3 things that is not really a good experience in the room. the rest around the hotel is just nice.

Dear Ann Ni C., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have informed our director of engineering about your 3 points and that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great location, sub-par service.

Customer review rating 4.4/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

From check-in to check-out the amount of available staff to help customers was severely lacking, which had a large impact on the overall service that was provided. Doing the online check-in did not facilitate anything at this hotel, as we simply had to go through the same procedures in person as we did online. For such a high-profile location, you should definitely have enough staff to manage the influx of tourists and visitors.

Dear Joseph Charles B., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As per Chinese law all guest that are staying at the hotel need to be registered in person and with valid identification at the front desk. If our associates where not able or less ten professional in explaining this please accept my sincere apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

good location and easy transportation

Customer review rating 4.4/5

Sean Families - 11/06/2019 AccorHotels certified review

The location is good and very close to subway station. The breakfast buffet should have more options.

Dear Ying C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

staff very friendly and helpful. Facilities good.

Customer review rating 4.4/5

Christine T. Couples - 10/06/2019 AccorHotels certified review

We stayed for 4 nights. Breakfast beautiful. The one meal we had at the restaurant was beautiful. The only thing that we have to suggest is that the sofas in the foyer are not in good shape, and for myself and my husband we also found that some of the seating is too low. So a thought for the future.

Dear Christine Anne t., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

pleasant as always

Customer review rating 4.4/5

Ashley Business - 10/06/2019 AccorHotels certified review

customer service is the reason our company consistently stays at the Sofitel hyland and this trip was no different. Every member of the concierge team and the executive lounge team go above and beyond and should be noted for their hard work.

Dear Ashley S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great location but spoilt by work been done on the hotel

Customer review rating 4.4/5

Dave Couples - 09/06/2019 AccorHotels certified review

Great welcoming staff but outside our room the workers doing building work made the room noisy with banging and drilling constantly being done. Would have thought being a gold Accor member this would have been thought about when assigning the room to us.

Dear Dave W., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately due to unexpected repairs most of the hotel got affected by the noise. Please rest assured that we are taking the appropriate measures to address the problem and to see how to handle this better in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great hotel with friendly staff in what is a fantastic location.

Customer review rating 4.4/5

Basil Business - 09/06/2019 AccorHotels certified review

We had club room floors and access and really enjoyed the hotels hospitality. The staff were friendly and helpful and the breakfast was truly international with a French influence of fantastic bread, cheese and croissants. Definitely will stay there next time I’m in Shanghai.

Dear Basilio Antonino L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Not a Sofitel standard

TripAdvisor rating 4.0/5

JessieT554 Family - 09/06/2019 TripAdvisor review

Stayed 5 nights in their renovated Deluxe Room. Upon checking in the staff did not ask for deposit but during the evening we received a call from front desk asking us to go and put a deposit for our stay. This should be done during check in. We find the hotel staff not very friendly - seems like they are just doing their job and just putting up a smiling face whenever they see a customer. However the concierge is great with helping us getting private car to the airport. The room is a little small and the wardrobe door does not close properly even thought it's a renovated room. We hung our bath towels on the hook as suggested if we do not need fresh towels but housekeeping changes our bath towels everyday. Location of hotel is great - just along Nanjing East shopping street and the Metro is just a short stroll away. We tried MAO restaurant for dinner one night - restaurant looks dated, food was just average and waiter very impatient.

Dear JessieT554, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our front office team as our ambassador admitted he forget to take your deposit. We will use this two issues raised as a sample to retrain all our ambassadors at the front desk and also at our housekeeping department We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Stay at Sofitel Hyland Shanghai

TripAdvisor rating 4.0/5

Brian S Couples - 09/06/2019 TripAdvisor review

We spent a week at the Sofitel Shanghai Hyland on our first trip to China. It is ideally placed reight on the Nanjing Pedestrian road and only a short walk to the Bund. Staff were generally very good but extra kudos to the Concierge staff and staff in the Sofitel Club.. They went out of their way to ensure we were catered for. Downside is that the rooms are a little tired, and service to them average. Two days running the cleaning service put only one towel in our room, and i had to chase this up, with little help from those staff on the floor I did manage to talk to. All in all though we enjoyed our stay and would come again!

Mrs

Customer review rating 4.4/5

Sharyn W. Families - 08/06/2019 AccorHotels certified review

Very good, check in very slow

Dear Sharyn W., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Week stay at Sofitel Hyland Shanghai

Customer review rating 4.4/5

Brian Couples - 08/06/2019 AccorHotels certified review

We stayed at the Sofitel as it was centrally located to the downtown area of Shanghai. It is ideally situated on the Nanjing Rd pedestrian street and within walking distance to the Bund. Location was pretty perfect except for distance to and from Pudong Airport, but all hotels in Shanghai have this problem. Staff were exceptional, especially concierge staff who assisted with everything we needed and very helpful in corresponding to taxi drivers about our needs. We also used the Sofitel Club access and were treated to excellent choices and again great staff assistance. The only fault I found was that two days in a row, the cleaner only provided one towel for the two of us, and I had to chase up the second towel - otherwise cleaning services were also very good.

Dear Brian S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also forwarded your comment to our housekeeping team for their review and action, my apologies for the inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

It was a decent stay.

Customer review rating 4.4/5

Annu A. Families - 07/06/2019 AccorHotels certified review

I lost my wallet in the hotel and could not find it. As per the duty manager the cameras captured me putting the wallet back into my pocket. But the hotel did not have the footage of the lounge where I think I kept it on the table where we were sitting. This was a sad experience where the hotel was not able to help get my wallet back. It is taken by some body in the hotel.

Dear Annu A., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that your wallet was lost, unfortunately there is no CCTV coverage in the lounge and we regret that we where unable to assist you in this matter. We are reviewing the coverage to see if changes need to be made. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Quality hotel in a great location

Customer review rating 4.4/5

Polly Business - 07/06/2019 AccorHotels certified review

The check in was awful. A cruise ship had arrived and planning was clearly not adequate. The hotel is dated and needs a major update.

Dear Rod W., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the long wait at check. Unfortunately we did not have the arrival times of the guest and we did not anticipate that all would come at once. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
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