Sofitel Shanghai Hyland Hotel 4 stars

TripAdvisor rating 4.0/5 1,749 reviews
Sofitel Shanghai Hyland
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+ 24 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Set in the heart of Shanghai

  • Catered to leisure or professional needs

  • Blending Chinese and Shanghai culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Shanghai Hyland

505 Nanjing Road East
200001
shanghai
china

Check-in from 14h00

Check out up to 12h00

  • NANJING ROAD EAST :   14 FUJIAN ZHONG LU

  • NANJING ROAD EAST. :   20 FUJIAN ZHONG LU

  • NANJING ROAD EAST.. :   37 FUJIAN ZHONG LU

  • REMINGUANGCHANG(PEOPLES SQUARE) :   LINE NUMBER #505 REMINGUANGCHANG

  • NANJING ROAD EAST :   Line 2 NANJING RD EAST - EXIT 4

  • PEOPLES SQUARE :   Line 1-Line 2-Li PEOPLES SQUARE

  • By plane

    PUDONG INTL AIRPORT At 50km / 31.07 miles

  • By plane

    SHANGHAI HONGQIAO INTERNACIONAL At 16.6km / 10.31 miles

  • By boat

    DONGJIN LINE At 1.6km / 0.99 miles

  • By boat

    JINDONG LINE At 1km / 0.63 miles

  • By car

    MIDDLE FUJIAN ROAD At 0.1km / 0.06 miles

  • By car

    MIDDLE XIZANG ROAD At 0.3km / 0.19 miles

  • By car

    ZHONGSHAN EAST-1 ROAD At 1km / 0.63 miles

  • By train

    SH SOUTH RAILWAY ST At 13.4km / 8.33 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.75 miles

GPS :31.235665, 121.480808

Our accommodations

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

SUPERIOR ROOM, Club Millésime Access, 1 Queen Size Bed, City View

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, Club Millésime Access, Twin Beds, City View

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

PRESTIGE SUITE, Club Millésime Access, 1 Queen Bed, Upper Floor ,City View

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, 1 Queen-Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

DELUXE FAMILY ROOM, 1 Queen Size Bed and 1 Single Bed, City View

  • Max. number of persons: 3
  • Area: From 30

Junior Suite, 1 queen-size bed, separate living room

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

Our restaurants and bars

MOSAIC

Type of cuisine: International

With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAO

Type of cuisine: Regional

Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 505

Photo non contractuelle / Strictly non binding

Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 324 people

Find out more

Our guest reviews for
Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,716 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,749 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location, excellent services.

TripAdvisor rating 4.0/5

TheBookofHenry Couples - 18/09/2019 TripAdvisor review

If you want to stay close to the Bund and the central part buzzing with people (Nanjing pedestrian path between People's Park station and the Bund), give this hotel a serious consideration. You will save on travel as the underground / metro station is just a few minutes away either side of the hotel. Hotel has a good selection of breakfast options and we felt secured even though the hotel is right next to the busy pedestrian street. Had a small insect issue but it was resolved promptly. Furnishing is relatively new and comfortable. Everything is spotless CLEAN in the room.

Dear TheBookofHenry, We very much appreciate your feedback regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback about our central location close the the Bund and people square. It is great to hear that although you had a minor issue our associates deal with it adequate and to your satisfaction. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Going home again

TripAdvisor rating 4.0/5

267graham17 Business - 16/09/2019 TripAdvisor review

I always look forward to going back to Sofitel Hyland, the staff are great, always helpful which makes our stay that much more enjoyable. The location is also one of the most outstanding advantages os the Hyland being on Beijing Road.

Dear 267graham17, We very much appreciate for leaving your feedback on TripAdvisor regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback from our returning guest especially about our great staffs. It pleases us to hear that you always look forward to return to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Sofitel

TripAdvisor rating 4.0/5

maciejjaworski Friends getaway - 16/09/2019 TripAdvisor review

Really good hotel , perfect brekfast , good localisation very colse subway line nr 2 , I travel to Shanghai since 4 years and always I stay in the same hotel for sure next Year also Regards from Poland

Dear maciejjaworski, We very much appreciate your feedback regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback about our central location and that our guests like yourself keep coming back. I will share your comments with our team. Thank you again for sharing your experience, and we look forward for many more years to come to keep welcoming you back. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Excellent stay at Hyland Sofitel

Customer review rating 4.4/5

P. H. Business - 13/09/2019 AccorHotels review

Stayed in Club room and enjoyed Club facilities. Excellent service and staff.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

Breakfast start to be NOT good, always same things....after 3 or 4 days became not good

Customer review rating 4.4/5

Anonymous Business - 12/09/2019 AccorHotels review

Room service start to be poor and rooms are very OLD now.

Dear Johan Christen T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have forwarded your feedback to our Culinary Director he in turn will take the appropriate measures to address the problem and see where improvements are required. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great location

Customer review rating 4.4/5

Rae M. Couples - 12/09/2019 AccorHotels review

Selected hotel because of its central location. Service lived up to expectation.

Dear Rae M., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Good location and great service

Customer review rating 4.4/5

Pat C. Business - 11/09/2019 AccorHotels review

Easy access location and staff are great

Dear Pat Ho C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

Very good

Customer review rating 4.4/5

Dave Couples - 10/09/2019 AccorHotels review

Very good

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

Modern hotel in an excellent location.

Customer review rating 4.4/5

Stephen Couples - 10/09/2019 AccorHotels review

The hotel room was very nice, cool, quiet and modern. The bed was very comfortable. The only problem was the lighting in the bathroom was not very bright which made it difficult to shave.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great stay

Customer review rating 4.4/5

John G. Business - 10/09/2019 AccorHotels review

It was a great visit. Thanks he hotel staff are all very nice and helpful.

Dear Mr. G.,, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

Great Stay - As Expected

Customer review rating 4.4/5

Bob J. Business - 09/09/2019 AccorHotels review

A return customer, satisfied again from check-in through check-out. Executive lounge service and refreshments a welcome respite from travel. A stiff drink and good food in Lounge 505, great after rough meetings. I will continue to book stay at the Hyland.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback from returning costumers. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

My annual return to Shanghai and Sofitel Hyland has always been my choice!

Customer review rating 4.4/5

T. C. C. Business - 09/09/2019 AccorHotels review

As expected, Sofitel Hyland Shanghai lived up to my expectation. This is why I have been back to the same hotel for the past 4 to 5 years as far as I can recalled. From the check-in to the room stay, to breakfast, Executive Lounge, Concierge to gym, Café Lounge to check-out, it had been a good experience. Thank you to the staff in all departments. Some minor feedbacks as follows: Communication between the Front Desk and Breakfast could be better in terms of the number of guest in my room and my Platinum status. It took me several trips to Front Desk, to 30th Floor Executive Lounge and Breakfast staff to resolve the issue because I added a sofa bed and guest to my room The Lobby Bar has a very nice Jazz Band but it is a pity the band was position at the entrance and facing outwards to the lift lobby instead of the guest sitting in the lounge. As such, the guest inside the lounge was not able to view the performance of the band but only watch the back view of the 3 band members. It is a pity and I guessed the band also felt unappreciated because no one applause after each performance.

Dear Cheng C. T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback from our return guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I have noted your comments and have forwarded them to the respective departments for improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Nice location

Customer review rating 4.4/5

Anonymous Business - 09/09/2019 AccorHotels review

Nice location for food and shopping, room on floor 29/F is old

Dear Tin Lok T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Perfect location

Customer review rating 4.4/5

Ralf Business - 09/09/2019 AccorHotels review

Hotel is perfect located direct on the Nanjing road. Hotel staff is very friendly and helplul. Delicous breakfast with an excellence Variety.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

as expected from SOFITEL

Customer review rating 4.4/5

Anil K. Business - 08/09/2019 AccorHotels review

I live in Abu Dhabi next to SOFITEL . Hence I was doubly sure of the best services you offer. Very comfortable stay.

Dear Anil K. V., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Superb hotel

Customer review rating 4.4/5

Gary Couples - 08/09/2019 AccorHotels review

Very clean room with excellent amenities. The air conditioning was a bit strange but the maintenance man fixed it for us. VERY quiet room. At checkout, the concierge said no taxi was "available" and we would have to use the airport limo he could provide "immediately" for 300 RMB, far more than the taxi. After we got our bags down to the first floor, the bellman told us the limo was not available and very quickly got us a taxi which was less than 200 RMB. I think it was a scam by the concierge which left a bad final impression. Breakfast was great. No other complaints.

Dear Gary James L., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Excellent hotel in very good location

Customer review rating 4.4/5

Toni Business - 08/09/2019 AccorHotels review

Very fast and efficient checking in process. Due to excellent location of hotel it was very easy for me to travel to my business appointments . Room was very nice and bed was excellent . I have very nice sleep every night and feel very rested in the morning .Lunge on the 30 floor was very good to have pre dinner drinks with friends .

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

Good 4star hotel close to everything. Starting to look and feel a bit tired

Customer review rating 4.4/5

Ross Couples - 08/09/2019 AccorHotels review

Nice rooms, great beds, spotlessly clean, easy Accor Platinum checkin and out. Hotel is close to everything - metro to airport, bund, shopping. Good gym and pool area. However, the Accor Executive lounge and Breakfast area kept running out of various food items, with no attempt to replenish.

Dear Ross B., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for our shortfalls in our club lounge. Rest assured I have taken your comments to our Director of Culinary for his review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

good

Customer review rating 4.4/5

John Business - 07/09/2019 AccorHotels review

was good, not bad and no great

Dear John S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could you please let us know what we could improve to make your stay more perfect? This will assist us in improving the services we offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Worst hotel that I ever stay at Shanghai

Customer review rating 4.4/5

Yose E. M. Families - 07/09/2019 AccorHotels review

We can't have late checkout while my Accor Plus Gold member can have late check out until 4pm, wr only get until 12PM. Wifi is terible, we can't connect to internet.

Dear Yose Ega M., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
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