Hotel - Sofitel Shanghai Hyland
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Sofitel Hotel

Sofitel Shanghai Hyland Hotel

505 Nanjing Road East 
200001  SHANGHAI
CHINA

1,294 reviews
TripAdvisor Rating Based on 1,294 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Crib on request
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Printer
    • Fax machine
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,491 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,294 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
T. X. W. Couples - 13/09/2017
« Best Service & Location »

I am very grateful for the awesome service provided by Sofitel Hyland during out short two nights stay. They knew that I was there to celebrate my anniversary with my fiance and upgraded us to the Club Suite room, which provided us with club lounge access, free 1piece pressing per day and free shoe polishing service. Elain who checked us in is really friendly and helpful. She is fluent in English and gave us travel tips and information. A few minutes after we entered the room, we were surprised with a lovely 500g (or bigger?) cake, a bottle of champagne, some sweet treats and a box of chocolates. Around 30 minutes later, the bell rang again and they sent in 2 bottles of Evian and Perrier sparkling water. We are very very thankful for all these kind gestures! We sent 3 pieces of clothes for the free pressing since we stayed for 3 days but due to some miscommunication, we were charged for one piece. When we enquired at the front desk, they made the effort to check for us and waive off the surcharge, keeping to their promise which they offered at the beginning of the stay. We want to thank Angie, Jessica and another male (sorry we forgot your name) at the front desk for your help! As for the location, I am so glad that I read the reviews that the location is good. Sofitel Hyland's location is beyond ideal! It is 3 minutes walk away from East Nanjing Metro station, which is like 1 to 2 stops away from popular tourist attractions like Qipulu Wholesale Mall, Xintiandi, Tianzifang, etc. The station itself has got 2 connecting lines! Namely line 2 and line 10. Furthermore, the all time favourite the Bund is also at East Nanjing Station! So we rented the Ofo bike, which was having promotion and we cycled for FREE, just at the metro station exit and cycled around 7 - 10 minutes to the Bund. Throughout our stay, we travelled by Metro all the way! Moreover, around the hotel, there are a lot of shoppings like H&M, Nike, etc. Just opposite the hotel is ISBC bank, and even at the level 1 of the hotel, they provide automated currency exchange machine! I really enjoyed my stay at Sofitel Hyland and will definitely, STRONGLY ENCOURAGE my friends and family to stay there. Can't wait to be back! :)

AccorHotels certified review
1 Business - 12/09/2017
« Very happy with hotel, not happy with spa. »

Everything about the hotel was excellent. The spa was over priced and I was not at all happy with it.

AccorHotels certified review
Squid Families - 12/09/2017

Stayed twice over a period of a week - both quite different experiences. First time we found the attention in deficit whereas were fussed over the second time which I think was more in keeping with a Sofitel brand. Room in the first time had a few issues - lights not working, toilet very noisy (needed to be reset at base as it was wobbly) and stains on walls which are not a 5 star quality brand in my opinion. Second time we were upgraded (first time told that as a Silver Accor Plus member we would not be considered for an upgrade at all). And first time had to ask for the free drink vouchers. Food great although service lacking a bit - the buffet dinner had a lack of staff so had to find people to get served (for ice-cream!) and couldn't find anyone to sign the bill at the end. Lovely quiet rooms though and great location. Food excellent.

AccorHotels certified review
Hee S. Families - 12/09/2017
« Good location, comfortable room »

I stayed 3 nights with my wife. Overall well managed room with great location. But the room amenities (body lotion) was not refilled after room cleaning.

TripAdvisor review
Family - 12/09/2017
« Good stay & would come back again »

Very good location. It's right located at Nanjing East Rd. Got 2 connected room for family. Enjoyed staying there with nice breakfast. That would be more satisfied if the service (especially during check-in) can be improved, with a little more smiles and helping hands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear xiaopingw788, Thank you for your positive comment! I am glad that you enjoyed our hotel and its location. On a side note, I am sorry that our receptionnist did not provide you the warmth expected and I will definitely look into this so as to improve this area. By nature, I found many people here with an introverted personnality. But as hospitality professionnals, it is our duty to always provide caring and nurturing service! Thank you once again for your constructive comment and I look forward to welcoming you again soon in Shanghai! Warm Regards, Sacha Guest Experience Manager

AccorHotels certified review
Teck C. G. Couples - 10/09/2017
« A simple, pleasant and comfortable hotel. »

The staff was helpful and the room was comfortable.

AccorHotels certified review
Nancy Couples - 10/09/2017
« Not worrh money »

Since i arrived hotel, i had one lugguage and 1 backpack and nobody helped us. One lady escorted us to escalator for check - in at the club. I'd been wait for almost half an hour for check-in. She asked me to sit on the counch but no drink even just a glass of water while waiting! After check in we had to brought the lugguage to the room by ourself. One day while we were stayed at your hotel, the housekeeping don't give us shower gel,hair conditioner and body lotion. Thats ridiculous.

AccorHotels certified review
Maxy's Couples - 10/09/2017
« Pre tour accommodation »

Stayed here prior to joining tour of China. Location is fantastic in centre of Shanghai with rear exit to major pedestrian mall. Stayed in Junior suite which was large and nicely decorated. Breakfast was huge and great amount to select from. Would highly recommend to stay here.

AccorHotels certified review
P. Business - 09/09/2017
« Amazing Shanghai location and executive lounge »

The amazing Shanghai Hyland location and executive lounge , were the perfect combination for our short business layover.

AccorHotels certified review
Costas D. Business - 09/09/2017
« Great location Great staff »

Perfect buffet. Excellent chef called Kent that explain in deep what s available and sauce that should accompany. Great concierge ( George from memory) Great guest relation, discrete and prompt room cleaning.

AccorHotels certified review
George M. Couples - 09/09/2017
« very happy with accomodation, service and location »

overall i was very happy with the experience and stay. The room was very good, bed excellent, everything clean and tidy. All staff were very helpful and courteous. I have just a couple of minor items that could be fixed. Wifi kept dropping out every half hour or so, annoying. The toilet roll holder was in a very inconvenient position and really should be moved. Kettle power cable was faulty and would not stay in the power point.

AccorHotels certified review
Wellington C. Business - 08/09/2017
« Mr »

Friendly and courteous staff, nice food and superb location had a great time staying at sofitel

AccorHotels certified review
Yose E. M. Business - 07/09/2017
« Good Location Great Experience »

We have great experience with sofitel shanghai beacuse we get upgrade room as our gold accorplus member with late check-out. So no need to wait in the airport for long time. When I come shanghai again will return to this hotel of course.

AccorHotels certified review
Phil M. Couples - 07/09/2017
« Excellent, staff very good, location perfect, »

Very good, Superb breakfast, lovely facilities and very clean

AccorHotels certified review
Timo R. Business - 06/09/2017
« Relaxing from work in its best form. »

Arrived as usual with fast check in. When I stay at Sofitel I want completely relax. Even I maytimes continue to work (writing reports or prepare programs, parameters for coming work I still relax. This time I had a cold (due to sitting in computer rooms with air-conditions set too low). To my surprice I recovered from this cold inver Saturday and Sunday. Monday fit for work again. Looking forward to next time.

AccorHotels certified review
Steve P. Business - 06/09/2017
« Good Hotel »

I have stayed here in the past and it has always been a trusted brand and the rooms are comfortable. The hotel buffet could use more of a variety and change for breakfast. The front desk is helpful as are the concierge.

TripAdvisor review
Business - 05/09/2017
« Sofitel Hyland »

The hotel is conveniently located nearby the Bund with lots of tourist attractions nearby. The staffs are customers orientated especially the club lounge. Food quality is fine. However, the room is quite old and need to be refurnished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wingfatpeterk, Thank you for your gracious comment! I am all the more happy when I receive good feedbacks about the service provided as this is the area I am in charge to improve. Regarding the room, I also take a good note of your comment. I am glad to let you know that we already proceeded to renovate half or our rooms. Please provide me with your name through my email address so that I update your profile and we will try to assign you to your prefered room type the next time you stay at our hotel. You may contact me at : h1603-qc@sofitel.com Thanks and best regards, Sacha Guest Experience Manager

AccorHotels certified review
Toby T. Business - 04/09/2017

I stay at this hotel every year, the same time. Would not stay anywhere else. Great location.

AccorHotels certified review
Peter K. Business - 04/09/2017
« customer orientated »

Comfortable enough.

AccorHotels certified review
Tony Business - 04/09/2017
« Very nice hotel in excellent location »

Room was excellent ,very comfortable bed , excellent breakfast and hotel has excellent location on the Nanjing East Road

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