Hotel - Sofitel Shanghai Hyland
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hyland Hotel

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4.0/5 1,413 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Crib on request
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Printer
    • Fax machine
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,949 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,413 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peter, J. D. Solo - 18/02/2018
« Dear Relevant All, »

Please can I kindly give couple of suggestion. I had not received any services when my taxi arrived at gate of Sofitel Shanghai Hyland during stayed in sofitel 4 nights, and same issue when walk outside of gate at Sofitel that had not got any positive service to request a taxi by concierge. I kindly give a suggestion which need to be approved in next future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junqing D., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. Thank you as well for letting us know the issue encountered. Please accept our sincere apologies for the inconvenience caused. Your comment was passed to our Chief Concierge for immediate actions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Igor Z. Couples - 15/02/2018
« Pleasant stay »

I enjoyed my stay in the hotel as expected. Staff, capable and friendly. Nice room, except it was a bit hot even with AC switched off. Some TV channels had no voice (CNN). On the other way, the breakfast is good, amazing croissants!! Very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor Z., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will also look to fix the issue with the TV channels in your room. Thank you for reporting this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Jeremy Business - 11/02/2018
« Great staff, location and nice rooms »

My usual hotel In shanghai can’t go wrong

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback, particularly from regular guest. Thank you! We hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
George B. Couples - 10/02/2018
« As always, Sofitel Hyland was clean, safe, and friendly. »

We have stayed at Sofitel Hyland 7 or 8 times before and will return. The location on Pedestrian Street is very handy. The price is an excellent value for a 4-5 star hotel. Janet at the front desk was very helpful and efficient. George at the bell desk always goes out of his way to help with directions, transportation and questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially George and Janet who will be rewarded accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Chris Friends - 09/02/2018
« Good Location »

Hotel is okay. Staff English is ok, not great. Location makes up for it in the heart of Nanjing Rd

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. We also take a good note of your comment regarding the level of English of our employees which needs to be improved. Some English training will be conducted so they could better assist you on your next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Lb Couples - 08/02/2018
« Good location but lacks in every other aspect »

- concierge rude to my husband - room marked and desperately needed some TLC - worst hotel breakfast I've ever had, (guests behind me were complaining as well): food and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am very concerned by your feedback and I would like to send you my sincere apologies. Your comment has been communicated with the concerned departments for immediate action. Some disciplinary actions at the concierge will be taken, we will closely inspect the room you stayed at and will look to improve our breakfast as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In this event, please don't hesitate to send me a direct email. Sincerely, Sacha Milchten Guest Experience Manager Sofitel Shanghai Hyland

AccorHotels certified review
Steven D. Business - 08/02/2018
« Dependable but Club Lounge is disappointing »

Love the hotel and service. But I stayed there 5 nights. and there was no variety in the Club Lounge. Same Breakfast, same evening snacks. I won't be doing the Club for my next visit in 6 weeks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. We also take note of your comment regarding the variety of the breakfast and evening cocktail we serve at our Club Sofitel on the 30th floor. I am sorry that you felt it was too repetitive. In fact, we are currently working along with the Executive Chef on a weekly rotation of the food in the evening so as to provide more variety to long-staying guests. The breakfast is also one of our priority and we will look for improvement leads as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Roman P. S. Business - 07/02/2018
« Wonderful stay »

All the staff are very accomodating and they are all ready to serve what you need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman P S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Mark C. Business - 06/02/2018
« Mr »

Kind and welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr c., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
K. R. |. K. Business - 06/02/2018
« Poor food choice & Quality | Some very friendly staff, some with poor English | Hotel needs a refresh in some areas esp Club »

I stayed the first time in your Sofitel in 2004. For some time a stayed regularly. Now I am back in new regional Asia Pacific role and since November 17 am travelling to China again regularly, i.e. I could likely stay in your place once a month. Thus I hope you make some improvements. A big advantage - for me - is your location. My room was satisfactory , some décor needs to be more contemporary (bathroom), the bath tap does not fit an adult i.e. is much too low / too little water. The office chair was very worn our. Rest was fine. Food experience was a BIG disappointment and I do hope that you make significant improvements, especially for breakfast/ Club e.g. include more healthy choices including e.g. good quality granola, muesli, better quality fruits, a wider choice with and much nicer presentation etc. - this also includes your restaurant where I had a terrible tasting Tarte Tartin and even a simple pasta was maybe just average..... Too much to write, happy to meet you and talk face to face for constructive feedback during my next stay. Look forward to hearing back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Redomske, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry to read that your experience at our hotel did not meet your expectations. All your comments have been duly noted and forwarded to our Director of F&B Ms Julia Steinle. Please let me know the next time you wish to stay at our hotel so I could arrange a meeting between the two of you. Please accept our apologies for the disappointing experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sacha Milchten Guest Experience Manager Sofitel Shanghai Hyland

AccorHotels certified review
Stefano Business - 04/02/2018
« Average »

The room and reception was very good. Disappointed by the Spa, no swimmingpool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. We also take note of your disapointment toward the lack of swimming pool and we are sorry that we felt short on your expectations on this aspect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Brad Friends - 03/02/2018
« Pleasant stay in modern facilities and with extensive buffet breakfast »

Staff at check-in were very welcoming, and room was very neat and tidy. Only suggestion would be to police the nanjing rd entrance better or to have a staff member/security guard outside to deter people from approaching guests regarding massages and selling items etc which can be confronting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brad, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also take note of your comment regarding the Nanjing Road entrance. I am sorry for the inconvenience caused by the outside vendors and we will enforce this aspect with our security team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Dickson Business - 02/02/2018
« Comfortable stay and good selection of buffet breakfast »

A well situated Hotel, although Decor was slightly dated, the staff of Hotel was very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dickson, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback, especially to read that our team provided you with a warm welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
G H. Business - 02/02/2018
« Nice hotel with good service and great location. »

Enjoyable, relaxing and nice rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your compliment on the service side is really appreciated! Thank you! We look forward to welcoming you again soon! Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Jacob Business - 02/02/2018
« Good »

Just up to the standard of Sofitel, good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacob, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Zon Business - 01/02/2018

Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zon, Your appreciation is the best reward for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Anonymous Business - 31/01/2018
« A comfortable stay in a well-placed location »

The room was well provided with facilities, and the view from the 28th floor was excellent. Soundproofing between rooms could perhaps be improved. Breakfast in the club lounge on the 30th floor was excellent, and the snacks laid out during the day there were also very welcome. The concierge was helpful in making external bookings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also take note of your comment regarding the soundproofing of the rooms and we are sorry for the inconvenience met. Your comment will be kept for records and presented to the executive board. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sacha Milchten Guest Experience Manager Sofitel Shanghai Hyland

AccorHotels certified review
B. P. Business - 30/01/2018
« Very good »

Always a very good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

AccorHotels certified review
Ralf Business - 30/01/2018
« Dissapointed ! »

As a Platinum Member, I was really disappointed about the service. Requested was high level with a nice view. Prepared by the hotel was 13th floor of 29 :-(. Availability was given. After I asked to change the room to a higher floor, 20th floor was offered. View was also not to the Bund side. Welcome drink voucher was presented by the front desk, but no "welcome present" as it should for a Platinum Member at Sofitel. Also during my three nights stay I did not get any fruit basket or either chocolate etc. The design of the room I received was very old. On the hotels homepage rooms looking totally different and new refurbished, fresh and nice. It looks like that the hotels puts Accor statement holders into the old rooms. Staff at front desk was friendly. Staff at Club Lounge also nice and friendly but not well trained. Lounge Staff at Grand Mercure Century Park and Pullman Jing an is much more trained in service and how to handle their Platinum Guests. Completelly different appearance at GM and Pullman. The know their duties to 100%. Here it was like students at their part time job after school . . .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review our hotel and let us know about your experience. I am sorry to read about your disappointing experience and please accept my sincere apologies. I am sorry that you were not provided with the right information about our hotel. As you could notice (both on the website and at the hotel), we have two different room styles, the modern style from the floors 9 to 18 and the more classic style from the floors 19 to 29. Upon availability, we can give choice to our Platinum members to choose a room on a high floor with a traditional design or a room on a lower floor with a more modern style. As a Platinum member, you were free upgraded to a Junior suite and given a welcome drink and I am glad that you appreciated the gesture. Due to the development of Shanghai, our hotel doesn't really feature suites with full Bund view. This is due to high building rising all over between us and the Huangpu river but also the overall architecture of the hotel which doesn't feature suites on a high floor facing the Bund side. Please feel free to let me know your preferences so we can assign you to your preferred accomodation the next time, keeping in mind that we don't have any room with all the features. I would like once again to apologize for the way the overall check-in and room assignement was handled. I hope this conversation will help in better accomodating you the next times you choose to stay at the Sofitel Shanghai Hyland. As a loyal Platinum member, you are always very welcomed! Please don't hesitate to contact me directly for further booking. Warm Regards, Sacha Milchten Guest Experience Manager h1…

AccorHotels certified review
Jennie Couples - 30/01/2018
« Satisfied with my stay »

i had relaxing night at sofitel shanghai. Easy check in and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennie, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

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