Hotel - Sofitel Shanghai Hyland
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Sofitel Hotel

Sofitel Shanghai Hyland Hotel

505 Nanjing Road East 
200001  SHANGHAI
CHINA

1,245 reviews
TripAdvisor Rating Based on 1,245 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Crib on request
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Printer
    • Fax machine
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,313 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,245 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Won K. P. Friends - 15/07/2017
« It is not a hotel, it is a SOFITEL »

Sofitel is not a hotel, it is just sofitel. I had good time and relaxed at Nanjing Rd, one of the most popular and famous town in Shanghai! Sofitel is very worth of the stay!

AccorHotels certified review
Ling Families - 14/07/2017
« We LOVED the Breakfast!!!! »

It was very enjoyable. Check in was not smooth as we were put in cheaper rooms than I had booked 2 times. The 3rd time finally was given the right room. We loved the breakfasts and looked forward to it every morning.

AccorHotels certified review
Brian J. Couples - 14/07/2017
« Great Location Great Hotel Great Facilities Excellent Staff »

We have stayed at Sofitel Hyland Shanghai previously & liked it so much we have stayed again - the location, quality of service, staff, facilities are great - only criticism would be that the communication from executive level staff lacks understanding of English & rather than get answers for you they try to delegate to another area, this is not what executive service is about, being more helpful & all wait staff to learn better English as Inam sure your guests would appreciate a better understanding of their needs.

AccorHotels certified review
Colin R. Couples - 13/07/2017
« Mr »

5 star hotel, very satisfied except for one issue. I was allocated room 2913 on floor 29. The above floor 30 was occupied by the Sofitel Club. At varying times I could hear someone waking around on tiled floor and moving furniture. Quite irritating when trying to rest. Fortunately we were only staying for 2 nights , otherwise would have requested another room

AccorHotels certified review
Jungki K. Business - 11/07/2017
« Overall experience is good. But check out was bad.  »

Good lacatoon. Good service. Only one comments is about check out. I came to lobby to check out at 11:00 There's no one at the Le Club priority desk. Some other two group of people was waitin together. We asked the person at the lobby why no one at the priority desk. Then they just told me we are busy and ignore us. It was really bad. Worst check out experience at Accor hotels. I asked again to the lady name Janet. She answer we need to help old people first and ignore people at the priority line. After several complains, I finally checked out. It took 40 mins to check out. What a worst experience ever. Hotel allows people's check in so early even no rooms are ready. So so many people who want check out have to wait so long. This has to be improved for this hotel.

AccorHotels certified review
Vijayandran J. Families - 11/07/2017
« Convenient and Central  »

Although I did not stay here it was my wife and daughter who did. they said everything was good except that the breakfast choices were rather stale and not very good. Other than that all else was good.

AccorHotels certified review
Wahine Families - 10/07/2017
« Interesting »

I found the staff in your club lunge area fantastic and welcoming. I found Mike on Concierge helpful. But the other staff I found indifferent or quite rude. From not assisting people waiting as they are in line (asking an Asian man behind before asking myself - who was waiting at the front of the line for service) or to having ripped towels for use in the bathroom. Beds were rock hard so be prepared for that.

TripAdvisor certified review
Family - 10/07/2017
« Go for the Club Level! »

Whilst the hotel is in a great location, the staff in general seem a little disinterested in aiding you. And I believe they make a hotel. HOWEVER, the staff in the Club Lounge area are excellent. Welcoming and willing to go the extra mile for you to enjoy your stay at the hotel. There were a few issues we experienced:- * Ripped towels in our club level room. These were replaced when I called but should have never have been there in the first place * staff at check in taking the person behind me in the line and serving them first. This could have been a language barrier but none the less irritating after a long flight * beds are rock hard. Very hard to relax and get a good sleep. Pillow menu was great * Gap in the blinds from the bathroom to the bedroom (as this is a full glass window from shower into the bedroom). This was okay as it was my daughter and I in a twin bedded room but if you were travelling with a friend, this would NOT be okay The value of our stay was fantastic, as we selected Club Level. So breakfast was included each morning and there were canapés and drinks in the evening for a few hours. The view was spectacular from here and our room had a view over Nanjing Road. So that was fabulous as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahine1969, Thank you very much for your recent stay in our hotel, it has been a pleasure having you with us. We have truly appreciate your comments about us and more specially your Club lounge Experience and its Ambassadors. At the Sofitel Shanghai we are striving to deliver a personalized experience for our guests to create positives memories, im glad we were able to achieve this with you. Your other comments were noted and taken in consideration, actions are undergo. We look forward to welcome you back in a near future. Gregory Astima Director of Rooms

AccorHotels certified review
John S. Business - 09/07/2017
« Great  »

Great service

AccorHotels certified review
Ebony H. Families - 09/07/2017
« Short stay in Shanghai »

Excellent service at the club level at all times. However was disappointed by the front desk (6 people standing around and only one person working) as well as the service during breakfast at the mosaic restaurant (had to ask for coffees twice as we were forgotten). Strange, almost sewerage smell in the mornings around 10-11am on the 26th floor every morning we were there (3 night stay). Low level of English from most staff members encountered which made things difficult occasionally. Asked about smoking area for my mother but was met with a confused look. La terrasse seemed to be closed with no notices. Cocktail hour was great however a list of cocktails available would be good for the novices. Great canape selection and afternoon tea was a nice gap filler.

AccorHotels certified review
Daniel Friends - 07/07/2017
« well experienced but there are disturbing issues. »

good blankets for summer nights. perfect location and frantastic restaurant views. but local staff requires some discipline as they seem a bit relaxed and kept on chatting with each other .btw security is fine . but they dont wanna impress the visitors with toughness and tense faces. all in all u r doing great.

AccorHotels certified review
Devi I. S. Families - 06/07/2017
« Nice room,good location,very recommended »

Very nice location near to shopping area nanjing road,room very good but concierge service bad

AccorHotels certified review
Anonymous Business - 06/07/2017
« Mr »

Over all very good

AccorHotels certified review
Brian W. Business - 06/07/2017
« Comfortable and Relaxing! »

Everything was enjoyable. Nothing was overlooked and everyone was absolutely helpful!

AccorHotels certified review
Benny Families - 04/07/2017
« Pleasant »

Service and ambience was fine, unfortunately lacking in amenities such as comb, shaver and lotion. The food was delicious although it'll be great if the selection of food were to be changed after a couple of days (like they do in some hotels) so that it will not get boring.

AccorHotels certified review
Anonymous Couples - 04/07/2017
« Room Conditions »

The room smelled a little stale and there was no skin moisturizer in the room.

AccorHotels certified review
Anonymous Couples - 04/07/2017

Good location. Front desk service is professional, helpful and friendly. Efficient and quick service to rectify room defects. However service in cafeteria could be improved. Suggest more training is required in particular attention to small details like collection of used plates and table setting after previous guest has left.

AccorHotels certified review
Attakorn S. Solo - 03/07/2017
« Nice experience for my 1st time »

Good hotel as expected with good service mind from the hotel

AccorHotels certified review
Agung Families - 03/07/2017
« Location, cleanliness. »

Quick check in and check out. Hotel in strategic location.

AccorHotels certified review
David M. B. Solo - 02/07/2017
« Warm, welcoming place to stay with attentive service  »

I appreciate the non-intrusive attention by positive staff along with the quality of food and wine in the club room. As a frequent guest, I welcome the quiet, restful times I have spent there. Location is superb !

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