Sofitel Shanghai Hyland Hotel 4 stars

TripAdvisor rating 4.0/5 1,735 reviews
Sofitel Shanghai Hyland
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+ 24 Services
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Room 1

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Children's age
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Hotel extras

  • Set in the heart of Shanghai

  • Catered to leisure or professional needs

  • Blending Chinese and Shanghai culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Shanghai Hyland

505 Nanjing Road East
200001
shanghai
china

Tel: +862163515888

Fax: (+86)21/63514088

Contact email

Check-in from 14h00

Check out up to 12h00

  • NANJING ROAD EAST :   14 FUJIAN ZHONG LU

  • NANJING ROAD EAST. :   20 FUJIAN ZHONG LU

  • NANJING ROAD EAST.. :   37 FUJIAN ZHONG LU

  • REMINGUANGCHANG(PEOPLES SQUARE) :   LINE NUMBER #505 REMINGUANGCHANG

  • NANJING ROAD EAST :   Line 2 NANJING RD EAST - EXIT 4

  • PEOPLES SQUARE :   Line 1-Line 2-Li PEOPLES SQUARE

  • By plane

    PUDONG INTL AIRPORT At 50km / 31.07 miles

  • By plane

    SHANGHAI HONGQIAO INTERNACIONAL At 16.6km / 10.31 miles

  • By boat

    DONGJIN LINE At 1.6km / 0.99 miles

  • By boat

    JINDONG LINE At 1km / 0.63 miles

  • By car

    MIDDLE FUJIAN ROAD At 0.1km / 0.06 miles

  • By car

    MIDDLE XIZANG ROAD At 0.3km / 0.19 miles

  • By car

    ZHONGSHAN EAST-1 ROAD At 1km / 0.63 miles

  • By train

    SH SOUTH RAILWAY ST At 13.4km / 8.33 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.75 miles

GPS :31.235665, 121.480808

Our accommodations

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

SUPERIOR ROOM, Club Millésime Access, 1 Queen Size Bed, City View

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, Club Millésime Access, Twin Beds, City View

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

PRESTIGE SUITE, Club Millésime Access, 1 Queen Bed, Upper Floor ,City View

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, 1 Queen-Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

LUXURY FAMILY ROOM, 1 Queen Size Bed and 1 Single Bed, City View

  • Max. number of persons: 3
  • Area: From 45

Junior Suite, 1 queen-size bed, separate living room

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

Our restaurants and bars

MOSAIC

Type of cuisine: International

With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAO

Type of cuisine: Regional

Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 505

Photo non contractuelle / Strictly non binding

Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 324 people

Find out more

Our guest reviews for
Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,612 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,735 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Sofitel can be the reason that I have to go travel!

Customer review rating 4.4/5

Ahran K. Solo - 13/08/2019 AccorHotels review

All staffs in Sofitel were so kind and nice. Especially, the breakfast and club lounge were so fantastic. Through this experience, if I go to travel to somewhere, I would like to book Sofitel again !

Dear Ahran K., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Old, but well maintained

Customer review rating 4.4/5

Anonymous Business - 13/08/2019 AccorHotels review

The hotel is located in shopping area, good for sightseeing. No security for elevator, and hotel building is old, but well maintained. Breakfast is variety of choices.

Dear Hiroki T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

China reise 2019

Customer review rating 4.4/5

Toni Families - 11/08/2019 AccorHotels review

Perfect

Dear Antonio I., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

It was ok over all except the lack of bathroom amenities and towels replacements daily.

Customer review rating 4.4/5

Vicky Y. Business - 09/08/2019 AccorHotels review

My stay was ok.

Dear Yeen Yin Vicky y., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

good stay

Customer review rating 4.4/5

Anonymous Families - 07/08/2019 AccorHotels review

hotel was really clean, food was good, stuff were polite and even housekeeping was super friendly! i’d love to stay here when i come to shanghai next time!

Dear Mika I., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Good location

TripAdvisor rating 4.0/5

Carrie Ka Yee L Family - 07/08/2019 TripAdvisor review

Convenient location for shopping & site seeing. Service is good and give free snacks and waters in room! Twin Room is clean but a little small. Value for money is not bad. Will definitely recommend and stay again!

Best in location

Customer review rating 4.4/5

Hh L. Business - 06/08/2019 AccorHotels review

The hotel is situated next to Nanjing Road. It is clean. I got a room that has a good view on Shanghai Pearl Tower. It is just magnificent. The hotel staffs are all very friendly and speaks very good English. They are very helpful. I am looking forward to stay here again.

Dear Hian Ho L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Neither satified or dissatisfied.

Customer review rating 4.4/5

Sajid M. Business - 05/08/2019 AccorHotels review

Average. Had it moments of brilliance but overall nothing that I could rave about.

Dear Sajidlala M., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the attitude of staff and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Staff rude behaviour makes my stay felt very unwelcome.

Customer review rating 4.4/5

Alex T. K. B. Business - 03/08/2019 AccorHotels review

After working out in the gym, had approach counter staffs (2 of them) to exchange a fresh towel. I thought of using the showering facilities before heading back to room. Being my first time in that floor, I walked towards a door on the right side of the counter thinking there’s access, I was then being told off rudely by counter staff asking me where am I going? I told them I’m going for a shower cos I saw someone coming out from a back door of the gym that seems to have a toilet and showering facilities. It was then another counter staff by the name of Mary Pan pointed to another side which is accessing to the lift. She claimed that after walking through the lift I can have access to the toilet. I repeated to her and the other 2 counter staffs that I’m going for a shower and she just brush me off saying it can be access through that direction. After checking it out, there was only 3 cubicles of W.C. There wasn’t any bathing facilities at all! Being provoked, I had returned to confront the counter staff and specifically asked for Mary Pan. I asked her is it because we are only hotel guest and not a member of the gym, that’s why we are being despised and not welcomed to use the facilities? Not only did Mary didn’t apologise for her mistakes or miscommunication, she had argued that she heard me saying I was looking for toilet. I told her that her attitude is unacceptable and I’ll be writing this feedback for the poor service behaviour, she still has the cheek to reply ‘please go ahead’. Another feedback was that on the 3rd day of my stay, the shower gel in my room had not been replaced. I have to call for Housekeeping to specifically bring me new shower gel. Again another service lapsed. To date, this is my worst experience staying in Le Accor group of hotels. I always have high regards on the service level especially under Sofitel brand name and have always been providing positive feedback. This episode had truly ruin this impression. I will still support other Le Accor hotels but will not return to Sofitel Hyland Shanghai, utterly disappointed.

Dear Alex Kian B. T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of staff attitude and behaviors and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great

Customer review rating 4.4/5

Robert Business - 03/08/2019 AccorHotels review

Everything was great

Dear Robert H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
Customer review rating 4.4/5

Anonymous Solo - 29/07/2019 AccorHotels review

Excellent hotel. Very professional staff. Super location.

Dear john m., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

I loved staying there - clean, pleasant room, friendly and helpful staff, and a great location

Customer review rating 4.4/5

Anonymous Solo - 29/07/2019 AccorHotels review

The staff were very helpful with my many questions and translating information into Chinese. The room was very nice. I loved having bottles of water everyday as it was quite hot outside. The location couldn't have been better.

Dear Laura Glen-Coffin K., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Very good hotel

TripAdvisor rating 4.0/5

alexandrebreysse Solo travel - 29/07/2019 TripAdvisor review

The hotel is very well located, at the center of Nanjing road, close to the subway and the main sites. The staff is very nice and helpful. The hotel is very clean and. The rooms are very nice and well furnished. The breakfast is excellent.

Comfortable stay but expensive F&B

Customer review rating 4.4/5

Mk Business - 28/07/2019 AccorHotels review

My overall stay was comfortable and the breakfast offering was great. My biggest complaint however was the cost of the Evian water in the room (RMB70) and a cup of tea in the bar (RMB88). This is absurdly high for basic beverages and a real money grab by the hotel. I will certainly reconsider another hotel my next stay in Shanghai.

Dear Marijn K., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Quite good except the air conditioning system

Customer review rating 4.4/5

N. K. Solo - 27/07/2019 AccorHotels review

The room was good, the breakfast was good. Service was fast when I reported that the safe in the room didn’t work. But the air conditioning system was not working. Air was coming out but it was not cold at all. Technician came to fix it but there was not much improvement.

Dear Kok Koon N., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the Air conditioning problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

海崙宾馆是我在上海的家

Customer review rating 4.4/5

W. X. Y. Business - 26/07/2019 AccorHotels review

每次入住都感到服务质量的提高和新的体验.特别表扬以下各位工作人员: 30F CLUB: Nichole Jin , Elain Yu, Zoe Dong, Vera Zhang, Violet Zhan, Jason Zhou, Rachel Zhang, Mundy Zhao. GRM: Jessica Liu, Joey Chen F&B: Sherry Jin

Dear Xian Y. W., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our Club team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Amazing, no complaints

Customer review rating 4.4/5

Yee L. T. Solo - 25/07/2019 AccorHotels review

It was everything I expected. The location is great, the room is clean and well maintained, the breakfast buffet was amazing.

Dear Yee Lin T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland

Mr D.

Customer review rating 4.4/5

Fahraaz D. Couples - 24/07/2019 AccorHotels review

Clean and nice. Very conveniently situated. Late check out was quite overpriced though

Dear Fahraaz D., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Excellent

Customer review rating 4.4/5

Chris Friends - 23/07/2019 AccorHotels review

Perfect location, great hotel, friendly staff

Dear Christopher C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Impressed with quality of rooms and service

Customer review rating 4.4/5

Andy Friends - 23/07/2019 AccorHotels review

Enjoyable

Dear Andy C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.com/ReviewCollect-a_nlid.ONL.201404.BL-a_nuid.9F599F558F5F1E17528FF31EC7397ED4-a_pc.true&rexId=14…&data=eaRGy_thZ7ZJrEXiiT7mkSo44KBaDaOUijobnPRfS8BuzM8BQdB2HGjRVe2so1fq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stephan Krause General Manager Sofitel Shanghai Hyland
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