Hotel - Sofitel Shanghai Hyland
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hyland Hotel

4.0/5 1,550 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

  • 383 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • Telephone
    • Fax machine
    • High speed transmission line
    • Suite Box
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,537 reviews

Our guest reviews for Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,550 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 18/09/2018 TripAdvisor review
« Not even close to Sofitel Standard more a bad Mecure »

Rooms extremely outdated and extremely poorly maintained Sofitel. Bad rooms design with 'open' bathroom / shower with simple blinds for privacy. Bad odours in room/front of houseFixtures in rooms were broken not fixed. Housekeeping abysmal - eg not enough towels , leaving rooms with no amenities, no replenishment of coffees / teas, carpets not vacuumed etc. Food quality was basic. Equivalent to a bad Mecure

Alvin K. C. K. Business - 14/09/2018 AccorHotels certified review
« Average »

Quite disappointed with the service. Also the room is a bit run down and old. Need renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin K. Chee K., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hyland, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

L. M. Couples - 13/09/2018 AccorHotels certified review
« Very delighted to have chosen Sofitel Shanghai Hyland »

Most pleased with the courteous and helpful staff, sumptious breakfast and full amenities in the room and also the convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min Sin L., We very much appreciate your heartwarming comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback, especially about our teams! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Bob J. Business - 13/09/2018 AccorHotels certified review
« Great Shanghai Stay »

Great location, great staff, comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob J., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

José F. D. M. Couples - 12/09/2018 AccorHotels certified review
« Great hotel to stay »

Great location just in the centre. Plenty of shops and restaurants really close. Also metro stations. The place is great and the staff is really helpful. I would just point out that some of the aisles smelled kind of humidity. But overall one of the best places for it's price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Fernandez del M., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback about my team. I will share your comments with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Renata D. E. F. D. S. Families - 11/09/2018 AccorHotels certified review
« Good but I expected more »

Good breaksfast, but every day have the same. in the second and last night the clear room was so poor. Little employees speaking English. But I like the hotel. Definitely booking again if necessary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renata Desimone F., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm pleased to hear that, despite of not meeting your full expectations that you had an enjoyable stay and that you give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Terry T. Business - 11/09/2018 AccorHotels certified review
« most pleaseant and enjoyable. »

The room was good, and very nice to relax in. However, there was an unpleaseant smell (odour), I think a previous guest might have been smoking in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that the smell in your room was not pleasant; please allow me to express my sincerest apologies. At Sofitel Hyland, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate the time you took to share your details during your breakfast experience. Please rest assured that we are taking the appropriate measures to address and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Ali A. Business - 11/09/2018 AccorHotels certified review
« great location ,,renovated new »

The staff was very helpful , the location is great ,, the rooms are newly renovated decoration and furniture ,,toilets have many amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali a., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Debby S. Families - 11/09/2018 AccorHotels certified review
« Perfect position close to everything »

We had a club room it was very comfortable, except the bed was very hard but they were able to give us a mattress topper and it made it better. The club lounge facilities were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debby S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. I'm sorry to hear that the bed was not at you expectations. Please allow me to share that we are renewing our beds, hopefully the next time you visit us no adjustments need to bed made to improve your night rest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

David T. C. C. Business - 10/09/2018 AccorHotels certified review
« Back for an annual event »

Back after 1 year absence from this wonderful hotel. Back again to attend a exhibition and like to stay at familiar and convenient place. Had a very good experience, totally enjoyed the lounge access and wide spread of breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng C. T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Joe D. P. Business - 09/09/2018 AccorHotels certified review
« Not my best stay at the Hyland »

Unfortunately a few things not to my satisfaction this time A) on booking as a gold Accor advantage member the standard queen club room was “not available”. However on checking as a standard Accor member that room type was available. I tried to get the staff to fix this by refunding the difference as a gold member I would assume the availability would be to a gold member before a standard member. We had no choice but to book the junior suite at the time of booking. 2. The cleanliness is slipping. I chose to stay at the Sofitel when in Pudong however the showers, wall corners etc were very dirty. 3. The restaurant is slipping. I order the HK wonton soup every rime I am there and this time the broth had a red hue rather than being a clear broth , suggesting a mistake. 4. Concierge told me they could not order a taxi and as a result I had to pay a fixed price on a car which worked out to nearly 70 rmb more. 5. The airconditioning was noisy and smelly. The room aircon was hopeless 6. No complimentary water on 2 days . Also the arrival note and snacks I normally get were not there. When I raised this as a concern I got hung up on and spoken to rudely. So in summary , not happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe De P., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During the time of your reservation we indeed were fully booked. But my team made sure that they have you and upgrade to one of our club suite rooms. Due to that you are a loyal guest to the hotel. I shared the feedback with our housekeeping team I'm sorry to hear that you experienced this defaults and not providing the water in your room. Please rest assured that we are taking the appropriate measures to address the other problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Warren T. Business - 09/09/2018 AccorHotels certified review
« Okay »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

246Jim Business - 09/09/2018 TripAdvisor review
« on the footsteps of Nanjing Road »

On arrival at the hotel you don't at first realise how good a location you are in .Stepping outside the building you end on Nanjng Road . This is a very popular shopping and eating street and is packed with people from 11:00am - 11:00pm everyday. A walk to the end of Nanjing road and you are at the Bund . An incredible view over the river to Pudong district awaits . Awesome photo opportunities here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 246Jim, Thank you for taking the time to share your comments on your stay at Sofitel Shanghai Hyland. We are pleased to hear that you had a wonderful time in the city of Shanghai. We hope the next time you visit the city again you wouldn't hesitate to come to stay with us again! Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Stanuraharjo Business - 08/09/2018 AccorHotels certified review
« No 1 hotel in shanghai »

It’s five time i stay in this hotel and still awesome hotel and service. Upgrade my room to suite with lounge and free breakfast. Everybody in executive lounge is very helpful and always smile. Room is still very good, big and clean. Location is perfect in nanjing road centre. Definitely will be back again to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sentosa T., We very much appreciate your heartwarming comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our club team! It's always a pleasure to provide our loyal guests a warm welcome and it suits me well that you enjoyed the upgrade! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

David Business - 07/09/2018 AccorHotels certified review
« Satisfied. »

Always nice, but looking for a property with a swimming pool for my next visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is indeed a pity that we do not have a swimming pool. We hope that despite of this, that you had a pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Arild R. Couples - 05/09/2018 AccorHotels certified review
« Arildo »

A very nice hotel in the midle of Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arild R., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

O C. G. Solo - 05/09/2018 AccorHotels certified review
« Wonderful reception assistance and attention from excellent staff »

Returning to Shanghai,after an absence of 10 years, the Hotel proved both ideal for its location bur also and especially the staff, who could not have been more attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. O., We very much appreciate your heartwarming comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to welcome a guest back after so many years. I'm pleased to hear that my team made you feel welcome. I will share these lovely words with them personally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Bertie Business - 04/09/2018 AccorHotels certified review
« Well presented, excellent location for bars and restaurants. »

I have used Sofitel now (for business travel) in several cities, knowing that the brand stands for excellent quality. The Shanghai Hyland was no exception. It has an excellent location to explore Nanging road and is just a 20min stroll from the Bund. Several metro stations are located within easy walking distance. The metro is easy to use and a good way to avoid the congested roads of Shanghai city centre. Facilities used; Bar - a little lacking in atmosphere. Breakfast - wide selection of options. Evening Dinner - pleasant dining room serving a good selection of dishes from around the world. Gym - small, but reasonably well equipped. Staff – all helpful. Club lounge – a little busier than most; not as quiet and private. Overall, an enjoyable stay and would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertie, We very much appreciate taking the time to share your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

Toby T. Business - 02/09/2018 AccorHotels certified review
« Very good as usual »

Stayed for a week, for business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toby T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

John S. Families - 01/09/2018 AccorHotels certified review
« Acceptable »

Was ok, we had issues with room shower drainage and it took two attempts to fix it. The club floor was excellent and the same for the Mosaic resturant. Gym was ok but too hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. I'm sorry to hear that the shower was not working accordingly and that this took so long to arrange this well for you. My sincere apologies. It is always a pleasure to receive positive feedback about oru Club Lounge and Mosaic restaurant. I will share your comments with these teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert Rippon General Manager Sofitel Shanghai Hyland

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