Hotel - ibis Frankfurt Messe West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Frankfurt Messe West Hotel

3.5/5 338 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Relaxing moments and quiet evenings in Frankfurt: The ibis Hotel Frankfurt Messe West has 114 air-conditioned rooms. Soundproofing and brand-new beds ensure that you get a restful night's sleep. Includes flat-screen TV, WIFI access and desk.

  • 114 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 566 reviews

Our guest reviews for ibis Frankfurt Messe West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 338 reviews
Hiru J. Business - 13/01/2019 AccorHotels certified review
« COMFORTABLE AND GOOD LOCATION »

GOOD AND COMFORTABLE HOTEL. EASY ACCESS TO PUBLIC TRANSPORT. CLEAN. REASONABLE BREAKFAST. I HAVE BEEN STAYING HERE ONCE EVERY YEAR SINCE LAST 7 YEARS AND DON'T FEEL LIKE SWITCHING TO NEW HOTEL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiru J, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in the next year. Kind regards, Andrea Altebockwinkel General Manager

Deborah Couples - 02/01/2019 AccorHotels certified review
« Bad beginning, good end »

The receptionist was not very welcoming and gave us a room that was not made up, this at 22h. When I went down to tell him, he simply changed us to another room, no apology, nothing. After that bad start everything went smooth, the rest of the personnel was very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, thank you very much for taking the time to review our ibis Frankfurt Messe West. First of all I would like to apologize for the inconveniences during your stay. I talked to my staff from the reception as well as to the housekeeping company that this is absolutely not an acceptable behaviour. I am happy though that the stay still turned out good for you and I hope we can maybe welcome you again in Frankfurt at some point in time and convince you of our improved service. Kind regards Andrea Altebockwinkel General Manager

Anonymous Business - 11/12/2018 AccorHotels certified review
« Value for money »

Room, breakfast and service were OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Ef C. T. Friends - 10/12/2018 AccorHotels certified review
« Very good »

Our group had a good experience at this hotel. Rooms were nice and clean. Everyone liked the breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear EF Cultural T., Thank you for the great review of our hotel! We are glad that your guests enjoyed their stay with and especially the breakfast and hope to see welcome you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Dan L. Couples - 13/11/2018 AccorHotels certified review
« Very good reception, excellent room (location at the back of hotel, very well equipped), car par - a pleasure to see them again! »

Although we did not check in on-line, checking in was very smooth. We got a very nice room, quiet, clean and well equipped, particularly an excellent bed much required after a long night of partying. The car park was very well organised, we could go in and out at well (ticket valid for the whole stay) however a bit pricey given that in the weekend that part of the city (mainly business buildings) was as good as empty. We did not breakfast because we needed to drive back home quickly however it was also true that we find it a bit too expensive in comparison to alternatives (McDonalds). Perhaps two kinds of breakfast might provide a better solution: a continental one (coffee and croissants) and a full english breakfast (made to order for instance).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, We very much appreciate your comments regarding your last stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also consider your suggestions regarding the different breakfast types and see what we can adapt. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Urb Families - 31/10/2018 AccorHotels certified review
« Good location »

few minutes from S-bahn station, which runs frequently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Woody Couples - 28/10/2018 AccorHotels certified review
« A perfect end to an exhausting journey! »

It usually takes us 6 hours to travel by train from London St. Pancras to the hotel. This time due to the closure of the high-speed Cologne - Frankfurt line on the morning of our travel it took 9 hours. We were exhausted when we reached the hotel. A warm welcome from reception and within 5 minutes we were in our spotless room. A quick freshen up and we were in the bar being served with a warming drink and a light meal. We slept well in our quiet room with its very effective curtains. We enjoyed our buffet breakfast on each of our 3 mornings, especially on Sunday when 5 relatives joined us. We've stayed here several times. Each time our room has been kept spotless by the housekeeping staff. Throughout our stay without exception whenever we passed a member of staff they said "hello". It was nice to see familiar staff faces. Once again we enjoyed the friendliness and relaxed efficiency of the staff . They seem to be a great team, one might say like a happy family!. We look forward to returning soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank very much for your positive words regarding you rlast stay with us. It is always a pleasure to hear that our guests are having a good time with us. Especially your comments regarding our housekeeping and staff members are very well appreciated and I will certainly pass these on to my colleagues! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Andrea Altebockwinkel General Manager

Family - 28/10/2018 TripAdvisor review
« Still our number one! »

We've stayed here several times and have enjoyed every stay. We ask for a quiet room and that 's what we've had . This coupled with the very effective curtains and comfortable bed ensured we slept well. The housekeeping staff kept our room spotless throughout our stay. We enjoyed the buffet breakfasts and if you book these with your room on-line you can save money. Five relatives joined us for breakfast on Sunday. A great selection of food with relaxed efficient service from the breakfast staff. Reduced charge for child's breakfast even though I think my 9 year old grandson probably ate more than anyone else!We found the multilingual bar and reception staff polite efficient and helpful.Whenever we passed a member of staff in the hotel they always said "hello".It was nice to see some familiar faces among the staff . They seem to be a good team . Dare I say almost like a happy family.We will soon be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V9760QAalanw, thank you so much for taking the time to give us such a good review. I am very happy that you enjoyed your past stays with us and thank you especially for the goof comments regarding our housekeeping and staff. I will gladly pass this on to my whole team, as this is the best motivation for them in doing their best every day. I hope we can soon welcome you again at our Ibis Frankfurt Messe West. Warm regards Andrea Altebockwinkel General Manager

Prof. R. Families - 10/10/2018 AccorHotels certified review
« Standard hotel, met my whole expectations. »

Everything was very standard. At least I expected this when booked. With Ibis one will never fail accommodating. Clean, comfortable, sufficient number of services, competitive price and location. Parking. Everything I needed, plus they kept my reservation three more hours. I was late travelling from Milan by car. Renovations may be of need. Floor carpets in corridor are looking very old due to strange colour scheme. In fact carpet is new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.,, We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Florian Business - 27/08/2018 AccorHotels certified review
« Ok but basic service and flaws »

Overall OK but wanted to charge me more than I booked for (was easily rectified but still not correct) and very very limited Ibis breakfast in comparison to other Ibis Hotels (I am a gold le club member and stay regularly in one of them).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florian, Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As we are currently remodleing our breakfast buffet, I would appreciate your feedback on what exactly is missing, so we can take this into consideration in this process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Altebockwinkel General Manager

Werner K. Families - 24/08/2018 AccorHotels certified review

Wonderful. As expected and better.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr Kühne, vielen Dank für Ihre Anmerkungen zu unserem Ibis Frankfurt Messe West. Ich freue mich zu sehen, dass Sie sich bei uns wohlgefühlt haben und hoffe, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Andrea Altebockwinkel General Manager

Adrian S. Families - 02/08/2018 AccorHotels certified review
« Very good overall experience. Smoke from smokers immediately outside the front of the hotel was the downside. »

Receptionists polite and helpful. Hotel clean. Sleep quality very good (blackout curtains, thick windows that blocked out all the noise). Thankfully our rooms were away from the elevators which ARE noisy: hint to anyone booking: ask for a room away from the elevators! Hotel is a one minute walk from the Industriehof U-bahn station which gives you fast and reliable connections into the city. The one really negative thing is having to walk through a crowd of smokers at the front door. PLEASE move the smoking area somewhere else. Guests should not feel imprisoned by smokers!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Team

Anonymous Families - 29/07/2018 AccorHotels certified review
« Bueno en general »

Satisfactorio

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Hotel

Vegard Ø. Families - 29/07/2018 AccorHotels certified review
« Simple standard but good service »

Came late and left early. Received great service from the reception when I needed to charge my car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Frankfurt Messe West

Anonymous Solo - 02/07/2018 AccorHotels certified review
« Great short stay experience »

Pleasant little hotel. Staff were helpful, rooms were clean and location as convenient. Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Team

Business - 02/07/2018 TripAdvisor review
« Frankfurt IBIS »

Very good, great location, decent price and clean. Able to access public transportation easily and a protected parking area which was nice even though it was 11 euro per night. I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kreftrx, thank you very much for your positive feedback! We would be more than happy to welcome you again at our ibis Frankfurt Messe West in the near future. Best regards Andrea Altebockwinkel General Manager

Anonymous Business - 01/07/2018 AccorHotels certified review
« Everything ok, nothing special. »

The hotel is ok, though a bit worn out. The rooms smell with cigarettes even though they are non-smoking, which is a bit of a minus and the breakfast is rather basic both in choice and quality, but overall you get, what you pay for I guess.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Team

Stephan G. Solo - 10/05/2018 AccorHotels certified review
« Below average »

Toilet bowl dirty / toilet floor dirty / hair from previous guest in room / no rubbish bin in room you need to do better

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHAN G., Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Daniel Nassri Reception

Ratnakumar B. Business - 30/04/2018 AccorHotels certified review
« Good efficient hotel »

Comfortable stay , wish you had a coffee making kit in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Your IBIS Team

Lily Friends - 24/04/2018 AccorHotels certified review
« A wonderful experience at your hotel. »

Our team of 26 had a very positive experience staying a the IBIS early April. The hotel staff was amazing, professional and very helpful. The services was great, and facility was clean. * We just had our room keys not working one day, when we returned, but it was sorted out for everyone right away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilly, We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Ibis Team

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