Hotel - ibis Frankfurt Messe West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Frankfurt Messe West Hotel

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3.5/5 307 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Languages spoken at the hotel
    • German
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Relaxing moments and quiet evenings in Frankfurt: The ibis Hotel Frankfurt Messe West has 114 air-conditioned rooms. Soundproofing and brand-new beds ensure that you get a restful night's sleep. Includes flat-screen TV, WIFI access and desk.

  • 114 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 353 reviews

Our guest reviews for ibis Frankfurt Messe West

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 307 reviews
AccorHotels certified review
Ina Families - 19/01/2018

Hallo! We were in this hotel few days ago. And we have an amazing impression after being here! The hotel is clean, cozy and quiet. Especially we want to thank a bar-chef Rene for being very open, friendly and polite. Drinks from him were delicious!!! Also we are thankful to front office manager Jan for the warm welcome and hotel accommodation and being helpful at any time. Next time we will stay definitely in this hotel. Danke!!! Alles Gute!

TripAdvisor review
Family - 15/12/2017
« Mainly business location »

Frankfurt is an incredibly well connected city transportwise. Though very easy to access, the area around this venue is totally for business, not a touristic area. Hotel rooms are very good, comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benedict Sean Landvogt Reception

AccorHotels certified review
Anonymous Couples - 14/12/2017
« woody »

Very clean and quiet room. Tasty breakfast buffet booked on line good value for money. Our grandson joined us for breakfast on Sunday .His breakfast was free -Nice touch! We paid for other relatives breakfast. All staff multi lingual (reception/bar lounge, dining room and housekeeping) very pleasant and helpful. Have stayed here several times over past four/five years and will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan W., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Benedict Sean Landovgt Reception

AccorHotels certified review
Liliya Families - 12/12/2017
« Fine, clean and confortable »

In general the hotel is very good, I was just missing very much the water heater and the tea/coffee facilities which I'm used to in you other hotels from the chain, Ibis included... That is why this note, sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liliya, Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benedict Sean Landvogt Reception

AccorHotels certified review
Anonymous Solo - 16/11/2017

everything was good except for the wifi connection in 401

Our hotel has responded to the review
Our hotel has responded to the review

Dear FAN H., We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benedict Sean Landvogt Reception

AccorHotels certified review
Anonymous Solo - 19/12/2016

Staff was very friendly and accommodating at all hours

TripAdvisor review
Couples - 15/12/2016
« West is best for us »

This is the third time my wife and I have stayed at this hotel when visiting relatives in nearby Hausen.. The hotel is easily reached from Frankfurt' Hbf (main railway) station using the U4 and U6/7to get to the Industriehof U-Bahn stop . An Einzelfahrt ticket from the machine in the U-Bahn area at the station costs just 2.80 euros, Including the 200 metres walk from Industriehof U Bahn stop it takes approx. 30 minutes to reach the hotel from Frankfurt Hbf. We found the multilingual staff polite helpful and professional . Our quiet room was kept spotless during our 4 night stay. We enjoyed several reasonably priced tasty light meals and drinks in the bar/ TV lounge adjacent to the Reception area with prompt table service. We had the buffet breakfasts each day. These were tasty and good value especially on the Sunday when our two grand children joined us and their breakfasts were free! We found time to do some shopping in central Frankfurt easily reached on U4 or U6/U7.(There is a selection of helpfui leaflets in the Reception area.) We also shopped at the Nordwestzentrum . This modern shopping mall has a wide range of shops and eating places spread over two levels. It is easily reached taking the 72 or73 bus from the bus stop at the Industriehof U-Bahn stop. The bus stop is on the opposite side of the road from the Ibis Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we are very happy about your positive feedback. We hope to see you again soon. With best regards from Frankfurt Lisa Dzwonkiwskyj

AccorHotels certified review
Anonymous Couples - 14/12/2016

Very enjoyable and good value for money. A clean and quiet room that really was kept spotless by the staff during our stay.. Pleasant helpful and professional staff. Especially Lisa in Reception. Great breakfasts and liked the free breakfast for children when our grandchildren visited us. on Sunday Nice atmosphere and variety of drinks and light dishes in the bar area.

AccorHotels certified review
Anonymous Business - 25/11/2016

Location nearby exhibition center was very appreciated. Staff was very welcoming and service following Ibis standard. Place recommanded for Frankfurt Messe.

AccorHotels certified review
Anonymous Business - 23/11/2016

Rooms were as expected. Dissatisfaction first stay: My company contacted the hotel regarding the payment of my stay. In general, we wanted to pay in advance (company credit card) such that I do not have to pay during my stay. The hotel never responded, I had to pay during my stay. Dissatisfaction second stay: I ordered a salad. The salad was not anywhere near fresh. It contained nearly only salad leaves which already started to turn brown some time ago. It seemed to me that it was a ready to eat salad package from Lidl or Aldi. The only thing the kitchen did was to dump the package on a plate, add some cut pepper and cucumber and half of a completely dried out chicken breast. This food has nothing to do with the food advertised in the menu. The quality was totally unacceptable for this price. When confronting the employee with this, I only got a quick and uninterested "I am sorry about that" and had to pay the full price.

AccorHotels certified review
Anonymous Business - 07/11/2016

Nice a quick to check in and out. Clean basic room.

AccorHotels certified review
Anonymous Solo - 01/11/2016

I noticed NHK was no longer available on television. That's my favorite English channel.

TripAdvisor review
581damon Business - 10/09/2016
« Ibis Frankfurt Messe West »

I found my stay at Ibis Frankfurt Messe West was everything I expected. I had once stay there before and found the Staff to be very professional, helpful and greets you with a welcoming smile on their faces. This last time I found the same. Please let them know what a great job their doing and keep them motived as ever. Enjoyed my stay and I will tell friends.

AccorHotels certified review
Anonymous Families - 01/08/2016

Room was very basic, no fridge was provide , I was charged extra 10 Euro for parking which was not mentioned when I booked the room. Your resturant does not have wide range of food, When I was leaving the hotelat 6AM, I have said to the manager( A women ) we did not know parking was not included. She sais next time you know!!.I old her this answer is very roud and not acxcepted this is your job to make every thing clear in advance.

TripAdvisor review
Family - 30/05/2016
« A Pleasant Stay »

This moderate-priced hotel is clean and comfortable. After several stays, we have never been disappointed. It is in the suburbs, not the city center, but is served by the U-Bahn and 2 bus lines, with station and stops very near. Free wi-fi in public areas and a public computer are also a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your feedback. With best regards Lisa Dzwonkiwskyj

TripAdvisor review
Business - 15/05/2016
« Nothing special »

Very high price with an average service: - missing towels (only 1 small towel during 3 days of stay); - very hot in the room and the airco was not working properly - no cooling at all; - bar charges extra fee for the card payments...

Our hotel has responded to the review
Our hotel has responded to the review

Dear mkiselev, thank you very much for your feedback. We are very sorry that not all was fine at your stay. We hope to see you again. With best regards Lisa Dzwonkiwskyj

AccorHotels certified review
Anonymous Solo - 11/05/2016

alles ok

AccorHotels certified review
Anonymous Business - 25/04/2016

Very friendly staff and clean room. I slept very comfortably. The only thing I would recommend would be that the guest is allowed to control the room temperature. Even though it was cold outside, I come from the tropics and the room got warm for me. I had to open the window and that sort of gave me a cold. But other than that, it was great.

AccorHotels certified review
Anonymous Business - 11/04/2016

The lack of a working lift was a problem as I have a mobility issue due to damage to my knees. During the 3-days I was their it remained inoperative. At almost 200 Euro's a night this did not represent value for money. The staff as always were extremely helpful and but me on the lowest floor available (3rd) as I am an asthmatic and the first two re for smokers. Why not put smokers on the upper floors this would also make sense from a safetety perspective?

AccorHotels certified review
Anonymous Business - 12/03/2016

Staff very friendly and helpful. My only suggestion is that you do something about the temperature in the rooms. I understand that you only offer the air conditioning I. Summer months, however every time I stay at your hotel I find my room very warm during the night. It is really hard for me to get a good nights sleep. Opening the window doesn't seem to help because then it is too noisy. I would really appreciate a cooler room as I stay in your hotel several weeks out of the year.

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