ibis Frankfurt Messe West Hotel

TripAdvisor rating 3.5/5 348 reviews
ibis Frankfurt Messe West
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Hotel extras

  • Direct subway connection

  • Parking (chargeable) available at the hotel

  • Bar and reception with staff 24 hours a day

  • 2 handicapped-accessible rooms available on request

  • 2 meeting rooms for up to 90 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Frankfurt Messe West

Breitenbachstrasse 7
Hessen
60487
frankfurt
germany

Tel: +49069247070

Fax: (+49)069/24707132

Contact email

Check-in from 15h00

Check out up to 12h00

  • U6, U7 :   U6, U7 INDUSTRIEHOF

  • By plane

    FRANKFURT INTERN. At 16km / 9.94 miles

  • By car

    A5 STADTMITTE-ROEDELHEIM At 2.5km / 1.56 miles

  • By car

    A66 ROEDELHEIM-HAUSEN At 1.5km / 0.94 miles

  • By train

    MAINSTATION-HAUPTBAHNHOF At 6km / 3.75 miles

GPS :50.127213, 8.631178

Our accommodations

Relaxing moments and quiet evenings in Frankfurt: The ibis Hotel Frankfurt Messe West has 114 air-conditioned rooms. Soundproofing and brand-new beds ensure that you get a restful night's sleep. Includes flat-screen TV, WIFI access and desk.

Room with 1 double bed (63 x 79 inches [160 x 200 cm]), new sleep-easy concept

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with Twin Beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

You can decide when to relax, but for any time in between, you can always visit our bar which is open 24 hours a day. Refresh with a cold beer or your favorite drink, or satisfy your appetite with a snack. Free WIFI access is available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 102 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
ibis Frankfurt Messe West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

744 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

348 reviews

Michael C.

Customer review rating 4.3/5

Michael C. Business - 11/07/2019 AccorHotels certified review

After A very long Drive arriving at the hotel and knowing I could park up my truck safely and have a quiet peaceful place to sleep was fantastic. Bed was great and staff also.

Dear Michael, Thank you so much for the great review of our hotel! We are glad that you enjoyed your stay with us and would be happy to welcome you again soon. All the best, Andrea Altebockwinkel General Manager

Pleasant stay in a convenient location

TripAdvisor rating 3.5/5

hAodha Solo travel - 04/07/2019 TripAdvisor review

Stayed a couple of nights. The hotel is within easy reach of the city centre, especially if using the convenient U Bahn network. Hotel is medium sized but with good facilities. Staff were very accommodating and customer focused

Dear hAodha, thank you very much for taking the time to review your last stay with us at the ibis Frankfurt Messe West. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Andrea Altebockwinkel / General Manager

Great!

Customer review rating 4.3/5

James H. Solo - 02/07/2019 AccorHotels certified review

Silent and Peaceful.

Dear James, thank you so much for the great review. It is good to hear that you enjoyed your stay with us and we hope to see you again soon at the ibis Frankfurt Messe West. Sincerely, Andrea Altebockwinkel General Manager

Everything good, the prices are a bit high

Customer review rating 4.3/5

Sandu P. Business - 28/06/2019 AccorHotels certified review

Good breakfast, nice rooms decent service, expensive beer. No restaurant for evening.

Dear Sandu P., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

No particolar problem.

Customer review rating 4.3/5

Anonymous Business - 24/06/2019 AccorHotels certified review

Quality and cost are proportionate, I would suggest only improving the quality of the towels.

Dear ibis Guest, Thank you for the good review of our hotel! We are already in contact with our provider for the towels and will make sure, that the quality will be improved in the future. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Good value and clean rooms.

Customer review rating 4.3/5

Kim H. Business - 03/06/2019 AccorHotels certified review

The person checking us in, Daniel Nassri, was rude and brusk. Everyone else was very nice and made us feel welcome. A blonde,young lady working during the day until 3 was exceptional. She had many people checking in at the same time but was friendly and efficient. She helped me print out something I needed and told us of two street festivals in town and how to get there. The staff for breakfast was also very friendly, as was the young lady getting us coffee behind the bar in the afternoon. The rooms are clean, food is available and all at a good price.

Dear Kim, thank you very much for reviewing your last stay with us. I am sorry that the check in was not to your expectation, but thanks for the positive feedback during the rest of your stay. I will definitely foward all this to my staff and talk to them about it. I would happily welcome you again at our ibis Frankfurt Messe West. Sincerely, Andrea Altebockwinkel General Manager
Customer review rating 4.3/5

Anonym Business - 27/05/2019 AccorHotels certified review

I really enjoyed the stay as usual. My only problem was, that I missed the mini liverwurst for the breakfast :-(

Dear ibis Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Regarding the mini liverwurst, we are adjusting the buffet from timt to time to offer different varieties especially for our frequent guests. But I will keep this in mind for our next changes. We hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

The room quality was not good enough. In Turkey the rooms can be sale with only 1 star..

Customer review rating 4.3/5

Ismail G. Y. Business - 16/05/2019 AccorHotels certified review

The room quality does not deserve for 180 Euros..

Dear Mr. Yildiz, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Altebockwinkel General Manager

We decided to go to another hotel the next time.

Customer review rating 4.3/5

Anonymous Friends - 04/05/2019 AccorHotels certified review

The service was not terrible, but not pleasant neither. We just decided to use another hotel the next time.

Dear ibis Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Altebockwinkel General Manager

Good room that has everything I actually need. Good service and a perfect parking lot.

Customer review rating 4.3/5

Anonymous Business - 28/04/2019 AccorHotels certified review

It is practical and effective in every way. The room offers a good working place, a good bed and a sufficient and clean bathroom. For a few days that is perfect and all you need to get things done and relax when you are at the room.

Dear G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Nice room near U-Bahn

Customer review rating 4.3/5

Noname Solo - 11/03/2019 AccorHotels certified review

Nice room but check-in not "feel welcome"

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

STANDARD TENU

Customer review rating 4.3/5

Michel Business - 19/02/2019 AccorHotels certified review

PAS DE SURPRISES SUR LE STANDARD DE L'HOTEL

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Andrea Altebockwinkel General Manager

The room cleaning could have been better

Customer review rating 4.3/5

Adam Solo - 27/01/2019 AccorHotels certified review

The receptionist one night was talking on his own Handi, on speaker, and he was not wearing an Ibis uniform, instead he was wearing an untucked shirt. This was either Jan 18th or 19th. When I bought a water, he stood very close to me, awaiting my payment, in an aggressive manner, though he may not have realized this. The cleaning lady sometimes forgot to put a bag in the trash bucket after collecting it. Cleaning lady did not remove finished bottles of water from the room.

Dear Adam, thank you very much for your feedback regarding your last stay with us. I appreciate your feedback regarding our night manager, I will certainly share this with our night audit team. I will also speak to my housekeeping manager, to make sure this does not happen any more. The reason why they do not remove empty bottles from your room is because they have the strict order not to do so, as in Germany we have the regulations that you receive money back for returning empty bottles to the store. Therefore we cannot take away empty bottles, which still belong to the inhabitant of the room. Otherwise I hope that you did enjoy your stay with us and hope to soon welcome you again in Frankfurt. Kind regards Andrea Altebockwinkel / General Manager
Customer review rating 4.3/5

Gast Business - 15/01/2019 AccorHotels certified review

Gut.

Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

COMFORTABLE AND GOOD LOCATION

Customer review rating 4.3/5

Hiru J. Business - 13/01/2019 AccorHotels certified review

GOOD AND COMFORTABLE HOTEL. EASY ACCESS TO PUBLIC TRANSPORT. CLEAN. REASONABLE BREAKFAST. I HAVE BEEN STAYING HERE ONCE EVERY YEAR SINCE LAST 7 YEARS AND DON'T FEEL LIKE SWITCHING TO NEW HOTEL.

Dear Hiru J, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in the next year. Kind regards, Andrea Altebockwinkel General Manager

Bad beginning, good end

Customer review rating 4.3/5

Deborah Couples - 02/01/2019 AccorHotels certified review

The receptionist was not very welcoming and gave us a room that was not made up, this at 22h. When I went down to tell him, he simply changed us to another room, no apology, nothing. After that bad start everything went smooth, the rest of the personnel was very friendly

Dear Deborah, thank you very much for taking the time to review our ibis Frankfurt Messe West. First of all I would like to apologize for the inconveniences during your stay. I talked to my staff from the reception as well as to the housekeeping company that this is absolutely not an acceptable behaviour. I am happy though that the stay still turned out good for you and I hope we can maybe welcome you again in Frankfurt at some point in time and convince you of our improved service. Kind regards Andrea Altebockwinkel General Manager

Value for money

Customer review rating 4.3/5

Anonymous Business - 11/12/2018 AccorHotels certified review

Room, breakfast and service were OK.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Very good

Customer review rating 4.3/5

Ef C. T. Friends - 10/12/2018 AccorHotels certified review

Our group had a good experience at this hotel. Rooms were nice and clean. Everyone liked the breakfast!

Dear EF Cultural T., Thank you for the great review of our hotel! We are glad that your guests enjoyed their stay with and especially the breakfast and hope to see welcome you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Very good reception, excellent room (location at the back of hotel, very well equipped), car par - a pleasure to see them again!

Customer review rating 4.3/5

Dan L. Couples - 13/11/2018 AccorHotels certified review

Although we did not check in on-line, checking in was very smooth. We got a very nice room, quiet, clean and well equipped, particularly an excellent bed much required after a long night of partying. The car park was very well organised, we could go in and out at well (ticket valid for the whole stay) however a bit pricey given that in the weekend that part of the city (mainly business buildings) was as good as empty. We did not breakfast because we needed to drive back home quickly however it was also true that we find it a bit too expensive in comparison to alternatives (McDonalds). Perhaps two kinds of breakfast might provide a better solution: a continental one (coffee and croissants) and a full english breakfast (made to order for instance).

Dear Dan, We very much appreciate your comments regarding your last stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also consider your suggestions regarding the different breakfast types and see what we can adapt. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Good location

Customer review rating 4.3/5

Urb Families - 31/10/2018 AccorHotels certified review

few minutes from S-bahn station, which runs frequently.

Dear Mr. U., Thank you for reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager
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