ibis Frankfurt Messe West Hotel

TripAdvisor rating 3.5/5 343 reviews
ibis Frankfurt Messe West
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Room 1

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Hotel extras

  • Direct subway connection

  • Parking (chargeable) available at the hotel

  • Bar and reception with staff 24 hours a day

  • 2 handicapped-accessible rooms available on request

  • 2 meeting rooms for up to 90 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre

Hotel location

ibis Frankfurt Messe West

Breitenbachstrasse 7
Hessen
60487
frankfurt
germany

Tel: +49069247070

Fax: (+49)069/24707132

Contact email

Check-in from 15h00

Check out up to 12h00

  • U6, U7 :   U6, U7 INDUSTRIEHOF

  • By plane

    FRANKFURT INTERN. At 16km / 9.94 miles

  • By car

    A5 STADTMITTE-ROEDELHEIM At 2.5km / 1.56 miles

  • By car

    A66 ROEDELHEIM-HAUSEN At 1.5km / 0.94 miles

  • By train

    MAINSTATION-HAUPTBAHNHOF At 6km / 3.75 miles

GPS :50.127213, 8.631178

Our accommodations

Relaxing moments and quiet evenings in Frankfurt: The ibis Hotel Frankfurt Messe West has 114 air-conditioned rooms. Soundproofing and brand-new beds ensure that you get a restful night's sleep. Includes flat-screen TV, WIFI access and desk.

Room with 1 double bed (63 x 79 inches [160 x 200 cm]), new sleep-easy concept

  • Max. number of persons: x2
  • Area: From 16
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with Twin Beds

  • Max. number of persons: x2
  • Area: From 16
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

You can decide when to relax, but for any time in between, you can always visit our bar which is open 24 hours a day. Refresh with a cold beer or your favorite drink, or satisfy your appetite with a snack. Free WIFI access is available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 102 m²

  • Maximum capacity: 50 people

Find out more
ibis Frankfurt Messe West Meeting Room

Our guest reviews for
ibis Frankfurt Messe West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

667 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

343 reviews

Nice room near U-Bahn

Customer review rating 4.3/5

Noname Solo - 11/03/2019 AccorHotels certified review

Nice room but check-in not "feel welcome"

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

STANDARD TENU

Customer review rating 4.3/5

Michel Business - 19/02/2019 AccorHotels certified review

PAS DE SURPRISES SUR LE STANDARD DE L'HOTEL

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Andrea Altebockwinkel General Manager

The room cleaning could have been better

Customer review rating 4.3/5

Adam Solo - 27/01/2019 AccorHotels certified review

The receptionist one night was talking on his own Handi, on speaker, and he was not wearing an Ibis uniform, instead he was wearing an untucked shirt. This was either Jan 18th or 19th. When I bought a water, he stood very close to me, awaiting my payment, in an aggressive manner, though he may not have realized this. The cleaning lady sometimes forgot to put a bag in the trash bucket after collecting it. Cleaning lady did not remove finished bottles of water from the room.

Dear Adam, thank you very much for your feedback regarding your last stay with us. I appreciate your feedback regarding our night manager, I will certainly share this with our night audit team. I will also speak to my housekeeping manager, to make sure this does not happen any more. The reason why they do not remove empty bottles from your room is because they have the strict order not to do so, as in Germany we have the regulations that you receive money back for returning empty bottles to the store. Therefore we cannot take away empty bottles, which still belong to the inhabitant of the room. Otherwise I hope that you did enjoy your stay with us and hope to soon welcome you again in Frankfurt. Kind regards Andrea Altebockwinkel / General Manager
Customer review rating 4.3/5

Gast Business - 15/01/2019 AccorHotels certified review

Gut.

Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

COMFORTABLE AND GOOD LOCATION

Customer review rating 4.3/5

Hiru J. Business - 13/01/2019 AccorHotels certified review

GOOD AND COMFORTABLE HOTEL. EASY ACCESS TO PUBLIC TRANSPORT. CLEAN. REASONABLE BREAKFAST. I HAVE BEEN STAYING HERE ONCE EVERY YEAR SINCE LAST 7 YEARS AND DON'T FEEL LIKE SWITCHING TO NEW HOTEL.

Dear Hiru J, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in the next year. Kind regards, Andrea Altebockwinkel General Manager

Bad beginning, good end

Customer review rating 4.3/5

Deborah Couples - 02/01/2019 AccorHotels certified review

The receptionist was not very welcoming and gave us a room that was not made up, this at 22h. When I went down to tell him, he simply changed us to another room, no apology, nothing. After that bad start everything went smooth, the rest of the personnel was very friendly

Dear Deborah, thank you very much for taking the time to review our ibis Frankfurt Messe West. First of all I would like to apologize for the inconveniences during your stay. I talked to my staff from the reception as well as to the housekeeping company that this is absolutely not an acceptable behaviour. I am happy though that the stay still turned out good for you and I hope we can maybe welcome you again in Frankfurt at some point in time and convince you of our improved service. Kind regards Andrea Altebockwinkel General Manager

Value for money

Customer review rating 4.3/5

Anonymous Business - 11/12/2018 AccorHotels certified review

Room, breakfast and service were OK.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Very good

Customer review rating 4.3/5

Ef C. T. Friends - 10/12/2018 AccorHotels certified review

Our group had a good experience at this hotel. Rooms were nice and clean. Everyone liked the breakfast!

Dear EF Cultural T., Thank you for the great review of our hotel! We are glad that your guests enjoyed their stay with and especially the breakfast and hope to see welcome you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Very good reception, excellent room (location at the back of hotel, very well equipped), car par - a pleasure to see them again!

Customer review rating 4.3/5

Dan L. Couples - 13/11/2018 AccorHotels certified review

Although we did not check in on-line, checking in was very smooth. We got a very nice room, quiet, clean and well equipped, particularly an excellent bed much required after a long night of partying. The car park was very well organised, we could go in and out at well (ticket valid for the whole stay) however a bit pricey given that in the weekend that part of the city (mainly business buildings) was as good as empty. We did not breakfast because we needed to drive back home quickly however it was also true that we find it a bit too expensive in comparison to alternatives (McDonalds). Perhaps two kinds of breakfast might provide a better solution: a continental one (coffee and croissants) and a full english breakfast (made to order for instance).

Dear Dan, We very much appreciate your comments regarding your last stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also consider your suggestions regarding the different breakfast types and see what we can adapt. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Good location

Customer review rating 4.3/5

Urb Families - 31/10/2018 AccorHotels certified review

few minutes from S-bahn station, which runs frequently.

Dear Mr. U., Thank you for reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

A perfect end to an exhausting journey!

Customer review rating 4.3/5

Woody Couples - 28/10/2018 AccorHotels certified review

It usually takes us 6 hours to travel by train from London St. Pancras to the hotel. This time due to the closure of the high-speed Cologne - Frankfurt line on the morning of our travel it took 9 hours. We were exhausted when we reached the hotel. A warm welcome from reception and within 5 minutes we were in our spotless room. A quick freshen up and we were in the bar being served with a warming drink and a light meal. We slept well in our quiet room with its very effective curtains. We enjoyed our buffet breakfast on each of our 3 mornings, especially on Sunday when 5 relatives joined us. We've stayed here several times. Each time our room has been kept spotless by the housekeeping staff. Throughout our stay without exception whenever we passed a member of staff they said "hello". It was nice to see familiar staff faces. Once again we enjoyed the friendliness and relaxed efficiency of the staff . They seem to be a great team, one might say like a happy family!. We look forward to returning soon

Dear Alan, Thank very much for your positive words regarding you rlast stay with us. It is always a pleasure to hear that our guests are having a good time with us. Especially your comments regarding our housekeeping and staff members are very well appreciated and I will certainly pass these on to my colleagues! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Andrea Altebockwinkel General Manager

Still our number one!

TripAdvisor rating 3.5/5

V9760QAalanw Family - 28/10/2018 TripAdvisor review

We've stayed here several times and have enjoyed every stay. We ask for a quiet room and that 's what we've had . This coupled with the very effective curtains and comfortable bed ensured we slept well. The housekeeping staff kept our room spotless throughout our stay. We enjoyed the buffet breakfasts and if you book these with your room on-line you can save money. Five relatives joined us for breakfast on Sunday. A great selection of food with relaxed efficient service from the breakfast staff. Reduced charge for child's breakfast even though I think my 9 year old grandson probably ate more than anyone else!We found the multilingual bar and reception staff polite efficient and helpful.Whenever we passed a member of staff in the hotel they always said "hello".It was nice to see some familiar faces among the staff . They seem to be a good team . Dare I say almost like a happy family.We will soon be back.

Dear V9760QAalanw, thank you so much for taking the time to give us such a good review. I am very happy that you enjoyed your past stays with us and thank you especially for the goof comments regarding our housekeeping and staff. I will gladly pass this on to my whole team, as this is the best motivation for them in doing their best every day. I hope we can soon welcome you again at our Ibis Frankfurt Messe West. Warm regards Andrea Altebockwinkel General Manager

Standard hotel, met my whole expectations.

Customer review rating 4.3/5

Prof. R. Families - 10/10/2018 AccorHotels certified review

Everything was very standard. At least I expected this when booked. With Ibis one will never fail accommodating. Clean, comfortable, sufficient number of services, competitive price and location. Parking. Everything I needed, plus they kept my reservation three more hours. I was late travelling from Milan by car. Renovations may be of need. Floor carpets in corridor are looking very old due to strange colour scheme. In fact carpet is new.

Dear Mr. S.,, We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Ok but basic service and flaws

Customer review rating 4.3/5

Florian Business - 27/08/2018 AccorHotels certified review

Overall OK but wanted to charge me more than I booked for (was easily rectified but still not correct) and very very limited Ibis breakfast in comparison to other Ibis Hotels (I am a gold le club member and stay regularly in one of them).

Dear Florian, Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As we are currently remodleing our breakfast buffet, I would appreciate your feedback on what exactly is missing, so we can take this into consideration in this process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Altebockwinkel General Manager
Customer review rating 4.3/5

Werner K. Families - 24/08/2018 AccorHotels certified review

Wonderful. As expected and better.

Lieber Herr Kühne, vielen Dank für Ihre Anmerkungen zu unserem Ibis Frankfurt Messe West. Ich freue mich zu sehen, dass Sie sich bei uns wohlgefühlt haben und hoffe, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Andrea Altebockwinkel General Manager

Very good overall experience. Smoke from smokers immediately outside the front of the hotel was the downside.

Customer review rating 4.3/5

Adrian S. Families - 02/08/2018 AccorHotels certified review

Receptionists polite and helpful. Hotel clean. Sleep quality very good (blackout curtains, thick windows that blocked out all the noise). Thankfully our rooms were away from the elevators which ARE noisy: hint to anyone booking: ask for a room away from the elevators! Hotel is a one minute walk from the Industriehof U-bahn station which gives you fast and reliable connections into the city. The one really negative thing is having to walk through a crowd of smokers at the front door. PLEASE move the smoking area somewhere else. Guests should not feel imprisoned by smokers!!

Dear Adrian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Team

Bueno en general

Customer review rating 4.3/5

Anonymous Families - 29/07/2018 AccorHotels certified review

Satisfactorio

Dear Cristina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Hotel

Simple standard but good service

Customer review rating 4.3/5

Vegard Ø. Families - 29/07/2018 AccorHotels certified review

Came late and left early. Received great service from the reception when I needed to charge my car.

Dear Mr. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Frankfurt Messe West

Great short stay experience

Customer review rating 4.3/5

Anonymous Solo - 02/07/2018 AccorHotels certified review

Pleasant little hotel. Staff were helpful, rooms were clean and location as convenient. Highly recommended

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Team

Frankfurt IBIS

TripAdvisor rating 3.5/5

kreftrx Business - 02/07/2018 TripAdvisor review

Very good, great location, decent price and clean. Able to access public transportation easily and a protected parking area which was nice even though it was 11 euro per night. I would stay there again.

Dear kreftrx, thank you very much for your positive feedback! We would be more than happy to welcome you again at our ibis Frankfurt Messe West in the near future. Best regards Andrea Altebockwinkel General Manager
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