Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

4.0/5 4,804 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Deluxe, Executive, Premier and Family options available. Each room features a work desk, an LCD TV, cable and Wi-Fi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 21,946 reviews

Our guest reviews for Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 4,804 reviews
James K. Families - 13/09/2018 AccorHotels certified review
« Somewhat in line with expectations »

Hotel is in a great location. Check in requests did not match agreement made with person taking the booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for your comments after your recent visit with us and accept my apology we did not live up to expectations. All feedback is taken on board as it helps us to improve all services for our guests. Thank you for letting us know where and how we could have made it a better experience for you, we will work harder. Stay well and thank you, we are appreciative of feedback. Sincerely, Franziska Guest Relations

Ange L. Couples - 13/09/2018 AccorHotels certified review
« Location, Comfort, Secure, Clean »

Very enjoyable, a mix of business and pleasure this property suited both, location, security, comfort, cleanliness and a nice breakfast to start the day were all on our list of must haves and were all met

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ange, Thank you for taking the time to tell us about your recent experience whilst with us. It is a great pleasure to read positive feedback and I will be sure to share your encouraging words with all of the team. Here at the Novotel we always strive to provide our guests with a - home away from home - experience and we are pleased that we had been able to do so. We would like to thank you for your kind words and look forward to make you feel welcome again. Regards, Franziska Guest Relations

Fiona Friends - 13/09/2018 AccorHotels certified review
« Fun and relaxing »

Very Happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for taking the time to tell us about your recent experience whilst with us. It is a great pleasure to read positive feedback and I will be sure to share your encouraging words with all of the team. Here at the Novotel we always strive to provide our guests with a -home away from home- experience and we are pleased that we had been able to do so. We would like to thank you for your kind words and look forward to make you feel welcome again. Regards, Franzi Guest Relations

Geraldine Friends - 12/09/2018 AccorHotels certified review
« Fantastic Girls Weekend »

The Novotel on Collins is so well located for a girls weekend in Melbourne. The rooms are so quiet and the beds so comfortable. The premises was lovely and clean and we felt very safe and secure there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine, Thank you for leaving such a fantastic review. Our team will be really chuffed to have received the recognition. We love welcoming back guests and hope to see you again here at the Novotel Melbourne On Collins. Kind Regards, Franziska Guest Relations

Josh Couples - 12/09/2018 AccorHotels certified review
« Not bad but could be better »

Room was great, service was great but the milk in the fridge was old and spoilt (hard and smelt), still waiting on the return of my $100 deposit from over a week ago now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josh, Thank you for your feedback and recent patronage. At Novotel on Collins we pride ourselves on delivering service excellence across all areas of the hotel and we sincerely regret that this was not your experience. Please accept my apology as we did not entirely shine with all positive aspects of the Hotel. Your constructive comments have been received and will be reviewed with the relevant departments. Please contact the Hotel Assistant Manager at any time, as a hold money should only be taken 3 to 5 working days to be released by your bank. Thank you for your helpful comments. We appreciate any feedback that helps us improve. Sincerely, Franziska Guest Relations

Rachel Families - 12/09/2018 AccorHotels certified review
« Safe, clean and good location »

Was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you for providing encouraging feedback after your recent stay with us. We love receiving good comments as we are always striving to improve all services we offer to our guests. We thank you for your support and very much look forward to see you again. Kind Regards, Franzi for the Novotel Team Guest Relations

Simon Couples - 12/09/2018 AccorHotels certified review
« Great stay »

Easy, friendly check procedures, including the valet parking. The room was comfortable and absolutely spotless! Breakfast was terrific.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for the awesome review after visiting at Novotel. We are glad that you enjoyed your stay and our team loved having you stay with us. We hope to see you again very soon. Sincerely, Franziska Guest Relations

Carmel H. Couples - 12/09/2018 AccorHotels certified review
« Very well cared for as usual »

As we were celebrating a significant anniversary, staff were very attentive, making it an enjoyable 2 night stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel, Thank you for leaving such a fantastic review. Our team will be really chuffed to have received the recognition. We love welcoming back guests and hope to see you again here at the Novotel Melbourne On Collins and wish you only happiness . Kind Regards, Franziska Guest Relations

Kevin B. M. Couples - 12/09/2018 AccorHotels certified review
« Well done as usual »

staff always happy, helpful, courteous, well presented and eager to help. A credit to your Hotel chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin , Thank you, Kevin, you are such a loyal supporter to us and our team appreciates your encouraging us every time you come home. Always be well and thank you so much. Sincerely, Franzi Guest Relations

Anonymous Business - 12/09/2018 AccorHotels certified review
« Great location. Meet my needs perfectly. »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, Thank you very much for your positive feedback. I am really pleased that you enjoyed your visit in the heart of the city as well as the friendly service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne. Sincerely, Franziska Guest Relations

Chantelle D. Solo - 12/09/2018 AccorHotels certified review
« Comfortable and well looked after. »

It was great. The lady at the desk when I checked in was very nice and accommodating. The customer service was very good! I had an extended stay and she asked me to let them know if there was anything I needed to make my stay more comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chantelle, Thank you for your recent patronage and helpful comments. Feedback such as yours is very valuable to the hotel as it tells us what we are doing right . We are grateful to you for appreciating our high standard of service and facilities, it’s always a pleasure to fulfill our guest’s needs in this area. We look forward to the opportunity of welcoming you back for another enjoyable stay soon and it was a pleasure meeting you. . Kind Regards, Franziska Guest Relations .

Andy Business - 12/09/2018 AccorHotels certified review
« Very Good »

Central location friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for providing encouraging feedback after your recent stay with us. We love receiving good comments as we are always striving to improve all services we offer to our guests. We thank you for your support and very much look forward to see you again. Kind Regards, Franzi for the Novotel Team Guest Relations

Steve W. Friends - 12/09/2018 AccorHotels certified review
« Great Location »

Great location, we have only recently gone to Accor Gold Status and we were looking forward to seeing if we were offered an upgrade. We were never offered a upgrade and were disappointed when our other friends who are both Accor Silver cardholders, both got better rooms than ours even though we all booked the same type of rooms at the same time. One got a suite and the other a larger room with king size bed. Now we are not quite sure what is the great benefit of having a Gold Card.

John B. Families - 12/09/2018 AccorHotels certified review
« Wonderful »

Fantastic room , great staff , enjoyed my time there ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your recent patronage and awesome comment. We are grateful to you for appreciating our high standard of service and facilities, it’s always a pleasure to fulfill our guest’s needs in this area. We look forward to the opportunity of welcoming you back for another enjoyable stay soon. Kind Regards, Franziska Guest Relations

K H. Friends - 12/09/2018 AccorHotels certified review
« Great Hotel, location and friendly staff »

Had a wonderful time staying at your hotel. We couldn't fault the hotel at all. Great food, staff and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kylie, Thank you for the awesome review after visiting at Novotel. We are glad that you enjoyed your stay and our team loved having you stay with us. We hope to see you again very soon. Sincerely, Franziska Guest Relations

Annette Families - 12/09/2018 AccorHotels certified review
« Great personal service »

Welcoming Friendly Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you so much for the 5 star rating and your enthusiastic endorsement after your visit at Novotel on Collins. We are delighted to have exceeded your expectations with our friendly service and truly appreciate your positive remarks. Thank you for choosing to stay with us and we very much look forward to welcoming you again. Kind Regards, Franziska Guest Relations

Anonymous Families - 12/09/2018 AccorHotels certified review
« Great hotel and location, friendly staff. »

Hotel was close to everything we needed, we really enjoyed the food and how we were treated and looked after by the staff. Our room was lovely and didn’t have lots of noise like some city hotel rooms can have. However I found the king size bed extremely hard and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tameeka, Thank you for your recent patronage and for providing encouraging post. We value all feedback as it helpful for us to know where and how we can offer a more memorable experience to all our good guest, thank you for taking the time. I am truly sorry that you found the bed uncomfortable, this is sad as bed and comfort is our business, please accept my apology. We very much like welcoming back guests and look forward to see you again right in the heart of the city, and to offer you sleep like on a cloud. Sincerely, Franziska Guest Relations

Anthony R. Couples - 12/09/2018 AccorHotels certified review
« Good »

We checked in the staff member had told us to come back at 2pm so we could receive a from with a city view as there were none available at 12.30pm so we were tied but happy to wait we arrived back at 2pm and got to our room it was not a city view I was not happy after waiting so I called up and the lady at the desk said they would bring new keys to the city view room and that was very nice stay after that we I’ll be back again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for the review after visiting at Novotel. I am truly sorry that we did not entirely shine with all aspects , please accept my apology. Our team loved having you stay with us and will try harder should we see you again. We appreciate feedback as it gives us the opportunity to improve. Sincerely, Franziska Guest Relations

A G. Friends - 11/09/2018 AccorHotels certified review
« Central and Pleasent »

From the moment we arrived at reception we were treated with professionalism, pleasent and happy staff. Our rooms were clean, large and well equipped. Our group would not hesitate to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A G., Thank you very much for your positive feedback. I am really pleased that you enjoyed your visit in the heart of the city as well as the friendly service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne. Sincerely, Franziska Guest Relations

Tim V. T. Couples - 11/09/2018 AccorHotels certified review
« Very comfortable stay. Thank you ! »

From check in to check out we were treated lovely, staff were friendly and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim Van T., Thank you for leaving such a fantastic review. Our team will be really chuffed to have received the recognition. We love welcoming back guests and hope to see you again here at the Novotel Melbourne On Collins. Kind Regards, Franziska Guest Relations

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