Hotel - Novotel Melbourne on Collins
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Novotel Hotel

Novotel Melbourne on Collins Hotel

270 Collins Street 
3000  MELBOURNE
AUSTRALIA

4,438 reviews
TripAdvisor Rating Based on 4,438 reviews
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From 185.00 AUD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Deluxe, Executive, Premier and Family options available. Each room features a work desk, an LCD TV, cable and Wi-Fi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 15,199 reviews

Our guest reviews for Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,438 reviews
AccorHotels certified review
Helen Couples - 16/08/2017
« Very comfortable stay and felt very welcome »

Greeted by very friendly staff and made to feel very welcome. A lovely room, very clean with great amenities. Service and atmosphere in the bar area was great and breakfast was fantastic.

AccorHotels certified review
Moana Business - 16/08/2017
« Worldclass service »

My experience was wonderful. I was there on business and my days started early and finished it was lovely to be welcomed in by such friendly staff. I had the most wonderful conversation with a lady who delivered my room service, she treated me like a friend which i always prefer compared to a client or guest.

AccorHotels certified review
Rod Couples - 16/08/2017
« Was great »

Very nice and relaxing.

AccorHotels certified review
Mariusz Business - 16/08/2017
« average stay »

Dear Sir/Madam My stay at this hotel fell below my expectations Firstly I was disappointed that the pool area was closed through the whole of my 5 day stay. It would have been nice to have a swim or chill out at the jacuzzi in the cold August weather. Secondly in my room there was no shelves in the wardrobe for putting your clothing and personal items. Thirdly the bathroom amenities have not been fully replenished after the first night of my stay (it seems like the hotel run out of body lotion) Fourthly on Sunday the 6th August the room has not been serviced. I had a guest visiting that evening and felt uncomfortable having him as the bed was not made and there was rubbish in waste bin and the glasses were dirty. Fifthly on the second day of my stay there was no hot water running in the bathroom. I had to have a cold shower which was quite unpleasant in the cold weather. Also the internet connection in my room was very slow at times. Finally although the breakfast food variety was good there was no lettuce, tomatoes or other fresh vegetables which is important part of my diet. Regards

AccorHotels certified review
Paul B. Couples - 16/08/2017
« Novotel on collins »

Excellent hotel . Location ideal , situated in the middle of shopping and dining centre. Staff at all areas were excellent and very accommodating. Restaurant and bar were great and the service fantastic .

AccorHotels certified review
Sally Families - 16/08/2017
« Classy and Spectacular! »

This amazing hotel located on Collins Street is one that catches the eye - it is classy and has an amazing first apperance, and don't even get me started on how delightful the staff were! We were offered valet parking and we were glad to take it for the low price it cost us, and everything was above and beyond the standard.

AccorHotels certified review
Anonymous Couples - 16/08/2017
« short stay »

Very disappointed with the breakfast experience but our room was lovely

AccorHotels certified review
Fiona Couples - 15/08/2017
« Over night stay for show »

Love Staying at Novotel, always a positive experience. Great location, friendly staff

AccorHotels certified review
Linda P. Couples - 15/08/2017
« The best location, staff and accommodation in Melbourne CBD. »

The Novotel on Collins ticks all my boxes both for when I was working and now when I visit the city for leisure reasons. The location is perfect for shopping and catching up socially with friends and family and an extremely lovely and capable staff led by Franzi - so much so that I always feel that I am at home and yet away from home. This time I left my phone charger home and mentioned it to the staff and within seconds they were charging my phone for me and all done with a smile.

AccorHotels certified review
Nicole P. Families - 15/08/2017
« Fantastic, the friendly and helpful staff really stood out. »

We had two nights in a one bedroom apartment. Everything was great, especially the friendly, always smiling and helpful staff. The Valet Parking was also fantastic as it was one more thing we didn't have to worry about with two small children. Staff there were also wonderful. The only thing I was a little disappointed with was the water pressure in the shower.

AccorHotels certified review
Peter B. Business - 15/08/2017

I FOUND THE HOTEL NOISY DURING THE NIGHT!

AccorHotels certified review
John P. L. Couples - 15/08/2017
« Ok , expected a little more personal but understand this is a busy hotel. »

Rough start, which improved. Room was good. Food was very good.

AccorHotels certified review
Kody Couples - 15/08/2017
« Really pleasant stay »

Very luxurious

AccorHotels certified review
Anonymous Couples - 15/08/2017
« Housekeeping ignored don't disturb sign »

I think our request for a quiet room was being met as we noticed our room could be between 2 empty rooms. Thanks for that! And we liked the 2 double beds, which is quite rare nowadays. Even Sofitel Melbourne has no such rooms. But our neighbours opposite were noisy. They chatted loudly outside their doors, at night. My partner had to tell them off. We usually don't require housekeeping and thus we hanged the don't disturb sign. We received 2 cards throughout the day, and then found out that housekeeping still entered our room to leave new set of toiletries. This was upsetting. We'd reported this to the front desk when we checked out. Overall, the location is superb. Also, can you upgrade the angry birds to full version?

AccorHotels certified review
Michelle Families - 15/08/2017
« Lovely hotel, nice staff and great location »

The room was spacious and well appointed. Staff were friendly and very knowledgable. The location was fabulous. Unfortunately the hotel was too warm for our liking - we were unable to turn down the thermostat in our room. It would not go below 21degrees and we woke hot, puffy and uncomfortable. In the mornings we couldn't wait to get outside into the cool fresh air.

AccorHotels certified review
Harry Couples - 15/08/2017

All staff extremely helpful

AccorHotels certified review
Janette B. Solo - 15/08/2017
« much better than last time »

I booked the hotel not realising that I had been there before and my visit was far from pleasant so imagine my surprise when i found it VERY PLEASANT, staff really tried to meet my needs. My partner was in hospital, I was also very ill. the hotel meet all my needs to help me feel comfortable, to the best of their ability,

AccorHotels certified review
Nico Couples - 15/08/2017
« Excellent. »

Friendly staff. We arrived early at the hotel and were able to check into our room with no issues. Would stay at the Novotel on Collins street again.

AccorHotels certified review
Frank C. Couples - 15/08/2017
« quite enjoyable »

Enjoyable

AccorHotels certified review
Caryl S. Families - 15/08/2017
« Good hotel, close to theatre and quiet. »

The hotel was just where I wanted it to be but unfortunately I had to explain on three separate occasions why I was using my husband's card for our annual free night! We have been members for about 20 years and this has never happened before. My husband and I have been married for 46 years and considered our membership a shared membership. I have used the card myself without my husband in attendance in Hong Kong and Sydney and no one queried my right to use it! Apparently I needed a signed document from my husband to allow me to access our free night!! Our relationship does not require us to give written permission to conduct our lives. It has brought to our attention that our free night and supposed advantages have not added up to our cost of membership.

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