Hotel - Novotel Melbourne on Collins
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Novotel Hotel

Novotel Melbourne on Collins Hotel

270 Collins Street 
3000  MELBOURNE
AUSTRALIA

4,436 reviews
TripAdvisor Rating Based on 4,436 reviews
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From 185.00 AUD Non member rate
From 185.00 AUD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Deluxe, Executive, Premier and Family options available. Each room features a work desk, an LCD TV, cable and Wi-Fi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 15,109 reviews

Our guest reviews for Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,436 reviews
AccorHotels certified review
Phil Business - 13/08/2017
« fine »

Nothing special, but also nothing wrong- vanilla.

AccorHotels certified review
Di Business - 13/08/2017
« Very happy »

Very happy with everything, staff were very friendly and helpful and nothing was too much trouble. The room was lovely and spacious. The only issue was the fire alarm going off at 4.40am in the morning but the staff also handled this proficiently and promptly.

AccorHotels certified review
Anonymous Business - 13/08/2017
« should be 3.5 star hotel instead of 4 »

i've stayed with this hotel many times and it has the basic amentites and functions of a 3.5 star hotel.i wouldn't call it 4star. the hotel is showing its age as well ie gym and pool, hallways. Housekeeping is good but if you need anything to the room(like room service, dining, concierge) the service is very slow.worse thing in the room is the TV and its remote. limited channels and horrible remote to use.there's no menu on tv to show the channels, you can't jump to channels so you have to scroll all the way up or down the channel list. No body/hand lotion supplied. brand of coffee and tea is poor. dining menu always stays the same so i stop eating at the hotel. at least the internet stays online during this stay

AccorHotels certified review
Marian Solo - 13/08/2017
« Marian »

I was welcomed by Franzi at the Novotel on Collins in Melbourne. She took me to my room where she had written a charming letter with a welcome gift. When I left I told her how struck I had been by the excellent housekeeping standards of my room, and as she was about to go to a meeting was going to pass on my comments. When I returned home I realised I had left my phone charger, so phoned and I spoke to ....I think her name was Leigh...anyway I offered to pay the postage but she said that would not be necessary as I was a loyal member...the charger arrived the following day. I recommend your hotel to friends all the time as I find all the staff...restaurant, desk, housekeeping, wherever, always warm and friendly and ofcourse most helpful...a most pleasant stay every time...

AccorHotels certified review
Anonymous Business - 13/08/2017
« Efficient check in and earlier than 2pm. very happy »

We had a family room which we were able to get into before 2 pm. Check in was simple and easy, everyone very friendly. Nothing was any trouble.

AccorHotels certified review
Vn Business - 13/08/2017
« Not the best »

Delayed check in - got my room only at around 2:45 pm after repeated reminders (was promised at 2) Long queues at breakfast

AccorHotels certified review
Johnb Business - 13/08/2017
« JohnB »

Great hotel. All srtaff extremely help. Room well appointed. Only downside is the walk to the room. The halls detract from the good experience of the hotel.

AccorHotels certified review
Duncan Business - 13/08/2017
« Mr »

good and consistent, this hotel always meets expectations, in a reliable, orderly and comfortable manner. The rooms and hotel is well maintained and the staff are warm, professional and helpful. its good value for money and easy.

AccorHotels certified review
Anonymous Business - 12/08/2017
« As expected »

As expected

AccorHotels certified review
Stephen P. Business - 12/08/2017
« Mr Stephen Papas »

Always good pity the pool was out of action

AccorHotels certified review
A S. Business - 12/08/2017
« Great Staff »

The staff were helpful during my stay

AccorHotels certified review
Anonymous Business - 12/08/2017

The stay was good and comfortable. Staff were great as always. Didn't get an upgrade for being a gold member. The menu looked like it had improved but my scallop and sweet corn risotto was very disappointing. The scallops were way overcooked.

AccorHotels certified review
Deborah C. Business - 12/08/2017
« Fabulous- as always! »

Room was upgraded as I always stay at Novotel on Collins and it's good that loyalty is appreciated- loved the junior suite. Bar attendant gave me my favourite drink even though it wasnt included on the free welcome drink list. Very kind and much appreciated after a 5 hour train journey.

AccorHotels certified review
Anonymous Business - 12/08/2017
« Not too bad but not amazing »

Room standard & service was generally good but 2 main points prevented me giving a 10. 1) At check-in I was allocated the wrong room (a twin single instead of a queen room). This is fine as an error but reallocation seemed convoluted; I was left waiting for a solution with no estimate of time to fix it. This took another half hour which doesn't sound like much but late at night after a long day it is frustrating, especially when I was waiting to eat dinner as well. 2) Your breakfast buffet is sub-standard. I stay at a lot of hotels and see a lot of breakfast buffets and this one for the price & standard of hotel is terrible. Please consider improving the standard of food and choices available.

AccorHotels certified review
Param S. Business - 11/08/2017
« MD »

the stay was reasonably ok, food and bar experience was great, room level, and bath room, just on margin

AccorHotels certified review
Mapiiglesias@hotmail.com Couples - 11/08/2017
« Not customer-friendly »

It is outrageous that a big hotel like yours charges a fee for paying with credit card and does not have free WIFI

AccorHotels certified review
Zoris Business - 11/08/2017

Not the best as per my previous stays. Bathroom floor wasn't clean as before (spots on floor), tissue box was crushed (unusable), curtains were dusty which does not help my allergies. Bed was pushed on an angle close to wall preventing acces to the phone.

AccorHotels certified review
Anonymous Couples - 10/08/2017
« Satisfactory »

Servicing of room not up to the usual standard. Used glasses not removed or replaced.

AccorHotels certified review
Dean C. Business - 10/08/2017

Fairly poor. We cancelled our membership some years ago as I didn't believe we were getting any value for money but my wife stayed with you a few weeks ago and said maybe we should give them another go. We arrived on the Friday night, it was hard to get the valet parkings attention. Check in was ok although there was a wait. Room was clean. Used the Gym the next morning, equipment was dirty, tv didn't work and pool and spa were closed. Buffett breakfast was ordinary, bacon was tough as old boots, scrambled eggs were slop. Had appointments during the day and cam back to the hotel looking for a nice dinner and bed. Couldn't get into the restaurant, didn't have any tables for 2, although I could see 2 tables for 6 and room for 2 at the bench. Asked if we were guests of the hotel, yes was our response, sorry still no tables for 2 but you can sit in the bar and order from the restaurant menu. Disgruntled sat in the bar to eat from a very low table. My appointment was for back surgery so this experience left me unimpressed and in pain. I watched as people came in from the lift and asked for tables, I listened closely as they may have had a reservation, giving the benefit of the doubt. No they didn't have a reservation but wait just a minute and we will organise you a nice table for 4. Apparently we were not good enough to organise a nice table for 2 !!!!! Gym the next morning, equipement still as dirty as the day before, tv still not working, pool and spa still closed. Breakfast again, I think we re-heated yesterdays bacon and eggs look like yesterdays as well. Decided we would order an omelette, omg, im not asking for your right leg just a smile and cook the omelette. Leaving breakfast decided to ask for our car as we know this could take 20 minutes. Up to the room, refresh, collect luggage and check out. 30 Minutes has now passed so would expect the car to be ready, alas no, go down to valet and he says, no problem, will get your car now should be here in 10 or 15 minutes. NOT HAPPY !!!! $1126.09 spent at Accor, I think I could have spent that somewhere else with more satisfaction. I am pretty easy going person and don't make a scene about little things but I now realise why I didn't renew my Accor membership.

AccorHotels certified review
Anonymous Families - 10/08/2017
« Relaxing »

Great place to stay

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