Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

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4.0/5 4,493 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Deluxe, Executive, Premier and Family options available. Each room features a work desk, an LCD TV, cable and Wi-Fi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 16,104 reviews

Our guest reviews for Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,493 reviews
TripAdvisor review
Business - 16/10/2017
« Great Hotel with superslow internet »

Great hotel, great location. The friendly staff was always helping out. Two remarks : - don't do your laundry here : it's cheaper to buy new clothes and it will avoid you a lot of work removing all the individual tags. - slow int

TripAdvisor review
Business - 15/10/2017
« Great Place in Heart of Melbourne »

I stay here almost every trip to Melbourne. As a sole traveller I like the security of knowing I can exit the hotel into a shopping mall rather than walk the streets alone after dark. The rooms are of high standard and the staff are fantastic. Would add though that best to eat out of the place. The restaurant is not very good

AccorHotels certified review
Matthew P. Couples - 14/10/2017
« Fantastic »

Very relaxing

AccorHotels certified review
Cp Families - 14/10/2017
« We enjoyed our stay at Novotel on Collins, the room and hotel facilities were everything we wanted for our trip to Melbourne. »

From the street level concierge desk to the reception staff on level 3, we were made to feel welcome on our recent stay at the Novotel on Collins. Our standard twin room and bathroom were modern, clean and had enough room for our needs. Looking out into the hotel atrium from our room was really lovely. We visited the gym and pool which also opens into the atrium giving it a really nice ambiance. Accessing the food court and retail shops via the walkway and stairs from reception on level 3 was very handy.

AccorHotels certified review
Lee Families - 13/10/2017
« Service was great, rooms need upgrading. »

The light fixture next to the bed head fell out when touched. The room view was depressing although it was at roof level. Service was great though.

AccorHotels certified review
Paul Business - 13/10/2017
« Consistent quality service and amenity in line with reputation. »

Have stayed a number of times. Staff are friendly, efficient and seeking to making check in/out as pleasant as possible. Think the after hours in room dining is too expensive for what it is.

AccorHotels certified review
Christine E. Couples - 13/10/2017
« Very relaxing and enjoyable »

Everything was perfect from the helpful staff to the lovely food, we enjoyed every moment staying there

AccorHotels certified review
Anonymous Families - 13/10/2017
« good »

good

AccorHotels certified review
Janelle Business - 13/10/2017
« Nice hotel, good food and friendly staff! However room was very dark »

I had a positive experience at the Novotel. Staff were friendly on check in; the room was clean and the room service was of a good quality. The option of various types of pillows was also great. My only complaint would be that the room is very dark - there is limited lighting (close to the desk and bathroom only) with poor lights (or light bulbs) in the rest of the room and close to the cupboards.

AccorHotels certified review
Anonymous Business - 13/10/2017
« Very adequate hotel for the business traveller. »

I stayed 2 nights for business. I've stayed at the hotel before - it's relatively close to our Melbourne office. It was a very adequate experience. Nothing terribly exciting but everything worked pretty well. A few little niggles - my key stopped working after the first night and had to traipse back down to reception on the second night to get it sorted. Breakfast food pretty good but room service (pasta) a little average but ok.

AccorHotels certified review
Gerard Couples - 13/10/2017
« A little less than we remember »

The front desk staff were brilliant & very friendly. The concierge staff while helpful when asked, appeared more interested in their own conversations than the comings & goings of their guests. The bar staff were helpful and attentive. The plate of "canapes" was still out side our door 24hrs later. The free water was a good touch. The room service (steak sandwiches) - one was inedible. The room is looking a bit tired from easily fixed things such as a bit of paint on the chipped door in the bathroom etc. We have stayed on your hotel an number of times and been very happy however this time the experience was just "a little less than..."

AccorHotels certified review
Sally Couples - 12/10/2017
« top location »

Very happy with everything. Made a very late booking and still got an upgrade. Thanks!

AccorHotels certified review
Claire M. Families - 12/10/2017
« Enjoyable »

My boys and I enjoyed the stay, location was convenient and staff were very friendly and accommodating

AccorHotels certified review
Steve Business - 12/10/2017
« Nice comfortable room, no room service »

The room I stayed in was great. Bed was comfy, room was quiet and the place in general was comfortable. The only issue I had was when calling for room service, no one answered. I tried 2 or 4 times at least with the longest I held on before giving up was 15mins. I ended up ordering something via UberEats to be delivered.

AccorHotels certified review
Nitin M. Business - 12/10/2017
« Alright »

The overall experience was good however there was a bit of a problem. I somehow left my favourite tie in the room while checking out. Upon inquiry a few days later, I was told by the reception that I will get notified through email but have not received any emails so far. Since the tie was a special one for me, it's a little disappointing that Novotel has not bothered to inform me till date.

AccorHotels certified review
Linda Families - 12/10/2017
« convenient, clean,comfortable and quiet »

great, although i wish the double beds were bigger it felt a bit squished, and the big lamp in the room was hard to get around without hitting your head.

AccorHotels certified review
Mark D. Business - 12/10/2017
« Great service but cleanliness or rooms needs work »

Service from front of house staff was excellent. Check in was fast and efficient with a smile. I judge how clean a hotel room is on two things - if there is any mould in the shower/bathroom and if the air conditioning vents are dusty. No mould in my bathroom which was great but unfortunately both the AC vent and also the exhaust fan in the bathroom were caked with dust - to the point where you could hear the AC motor struggling to move air. This was a fairly off-putting.

AccorHotels certified review
Kathryn A. Business - 12/10/2017
« Overall I was happy with my stay »

Very good, my only issue was the pillows were quite hard.

AccorHotels certified review
Anonymous Business - 12/10/2017
« Pleasant and easy with very friendly and helpful staff »

I basically arrived late and was gone early but utilized the valet parking service and obviously the reception staff. Everyone involved were genuinely helpful and friendly. As a business owner I appreciated that this appeared to be normal behavior and not contrived, so your staff were either very well trained or proud of their role.

AccorHotels certified review
Anonymous Business - 11/10/2017
« Fine for one night. »

Well apart from the fact that both my bill and my TV said Mr T. (I am a woman) my experience was very average. I arrived to a broken bottle of Diet Coke in the fridge, and when I reported it to reception it wasn’t cleaned up. I also asked for a particular pillow that never arrived. The room was fine. But there was certainly no great customer service.

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