Novotel Melbourne on Collins Hotel 4.5 stars

TripAdvisor rating 4.0/5 4,983 reviews
Novotel Melbourne on Collins
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Room 1

Number of guests
Children's age
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Hotel extras

  • 1 minute to trams, 5 to Flinders Street

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

  • Indoor pool and gym, flexible modern event spaces

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :   BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :   BUS402 FOOTSC IRVING STREET

  • WESTRANS :   BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :   TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Currently, close to our hotel

Melbourne Aquarium, visit

From 01/01/2011 to 31/12/2019

At 817 m

Melbourne International Film Festival

From 01/08/2019 to 18/08/2019

At 952 m

Queen Victoria Market

From 01/01/2011 to 31/12/2019

At 1.3 km

Melbourne Zoo, visit

From 01/01/2011 to 31/12/2019

At 4.4 km

Discover the Great Ocean Road, Ecotour from Melbourne

From 01/01/2019 to 31/12/2019

At 5.4 km

Melbourne Magic Festival

From 30/06/2019 to 13/07/2019

At 5.4 km

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Single Beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: x4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite 1 King Bed

  • Max. number of persons: x4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: x5
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more
Novotel Melbourne on Collins Meeting Room

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

25,982 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

4,983 reviews

beyond expectation

TripAdvisor rating 4.0/5

NorthStar04441817233 Business - 17/05/2019 TripAdvisor review

helpful friendly personal service from reception and staff requests attended to immediately and no sense of being inconvenienced lovely, spacious room , even at the economical end of choice of room rooms were quiet, amazing given it is the middle of the city

loation was good room had a few issues

Customer review rating 4.3/5

Brendon Business - 14/05/2019 AccorHotels certified review

good location, but the hallway my room was on had some 10 fans blowing air to dry it out obviously had a leak with the rain, couldnt use tv remote batterys obviously low, couldnt use shower without bathroom flooding as drain must have been blocked.

Dear Brendon, Thank you for choosing to stay with us and for your time to offer feedback. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and will review our procedures as we want to meet all the expectations of our guests, if not exceed them. Please accept our apologies for the lapse of service you encountered and be assured of our best efforts to continue to deserve your confidence in us. If I can assist you further please contact me directly at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Good

Customer review rating 4.3/5

Catherine Families - 14/05/2019 AccorHotels certified review

Check in was average. Drink vouchers at glen Waverly can be used for almost any drink while here it was an issue with almost every drink. Room was clean and comfortable

Dear Catherine, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. I am truly sorry that there were aspects of your stay that had been less than perfect and I apologise. I hope we get the opportunity to make you feel welcome again in the future for a stay that is exceptional and again thanks to you for bringing your experience to my attention. We look forward to welcoming you back to Novotel Melbourne on Collins in the near future. Sincerely, Sridhar Kakarlapudi Front Office Manager

Director

Customer review rating 4.3/5

Kelvin C. Business - 14/05/2019 AccorHotels certified review

Upgrade $40 wait 3/4 hour until about 2-45 pm for the room offered a complementary drink , got to room had shower no towels at all in the room , no carona beer available and it’s prob more consumed than most , wait for again to check in and out , stayed there quite often no more

Dear Kelvin, Thank you for your feedback and recent patronage. At Novotel on Collins, we pride ourselves on delivering service excellence across all areas of the hotel and we sincerely regret that this was not your experience., do accept my sincerest apology. It is never easy for our team to read that we failed to offer the wonderful experience our friends deserve and I am so sorry we did fail you. You know us and this is why it is disappointing that we did not come up with your usual comfortable, hassle-free stay. Our team will work hard to make amends and ensure you and no other guest will have a negative experience. If I may please ask you to contact me at sr… if you like to talk further about your stay experience and for me to assure you that we are making positive changes. Once again thank you for your comments and please be assured of our best efforts to continue to deserve your confidence in us. Sincerely, Sridhar Kakarlapudi Front Office Manager

Pleasant, nice staff, small room, older room

Customer review rating 4.3/5

Tamara L. Families - 14/05/2019 AccorHotels certified review

Staff were lovely. Room was quite small and not as nice as I expected. The plug did not fit the bath and water was hot and cold. Bar area was nice. Parking was expensive. Location great. I probably would not stay here again due to the rooms. thanks

Dear Tamara, Thank you for choosing to stay with us and for your time to offer feedback. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and will review our procedures as we want to meet all the expectations of our guests, if not exceed them. Please accept our apologies for the lapse of service you encountered and be assured of our best efforts to continue to deserve your confidence in us. If I can assist you further please contact me directly at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Very welcoming and a great location in the city

Customer review rating 4.3/5

Ken O. Couples - 14/05/2019 AccorHotels certified review

All service was excellent. I was most impressed that staff took time to respond to a Facebook check in with suggestions - as I was bemoaning the weather that day.

Dear Ken, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of the friendly and welcoming service you experienced. We truly appreciate you taking the time to share your happy memory and our team at Novotel on Collins looks very much forward to welcoming you back in the future. Sincerely, Franziska Guest Relations

A very pleasant experience with a streamline booking process and check-in.

Customer review rating 4.3/5

Elizabeth Families - 14/05/2019 AccorHotels certified review

I was impressed with security and the level of professionalism of reception staff - staff were keen to help and knew their business. Room was clean and well presented however, very noisy air con unit outside room.

Dear Elizabeth, Thank you very much for your extremely good feedback. I am delighted to know that you enjoyed your stay as well as our exceptional location and not to forget the friendly service our team prides itself on. My apology about the noisy Airvent outside the room, we get this looked into., We look forward to seeing you again on your future visits to Melbourne. Sincerely, Franziska Guest Relations

Weekend away

Customer review rating 4.3/5

Grant W. Couples - 14/05/2019 AccorHotels certified review

Always enjoy staying at the Novotel , Collins street as it is very central

Dear Grant, Thanks for choosing to stay with us and for your fantastic review. Our team is pleased to read you enjoy each visit to the heart of the city. Encouraging all off with your feedback that you are always happy with our hospitality and we are grateful for your support of our efforts and recognising those, thanks heaps. We very much look forward to making you feel welcome in the future and making you feel part of the family. Sincerely, Franziska Guest Relations

Happy with out stay

Customer review rating 4.3/5

Joanne S. Families - 14/05/2019 AccorHotels certified review

We arrived late but check in was quick. We were happy with room and i was so happy to see that my request for some little chocolates or something on arrival for my mum was noted. Im veryimpressed with guest services!! Its just the little things like this that made our stay so welcoming

Dear Joanne, Thank you very much for your extremely good feedback. I am delighted to know that you enjoyed your stay as well as our exceptional location and not to forget the friendly service our team prides itself on. We look forward to seeing you again on your future visits to Melbourne. Sincerely, Franziska Guest Relations

Great location, extremely comfortable king bed

Customer review rating 4.3/5

Raymond W. Couples - 14/05/2019 AccorHotels certified review

On arrival hotel staff excellent, room very comfortable, great location in central Melbourne

Dear Raymond, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across all levels and naturally our team is chuffed you found us here to be friendly and I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Sincerely, Franziska Guest Relations

efficient

Customer review rating 4.3/5

Neeti Business - 14/05/2019 AccorHotels certified review

efficient check in and check out and good service

Dear neeti, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of the friendly and welcoming service you experienced. We truly appreciate you taking the time to share your happy memory and our team at Novotel on Collins looks very much forward to welcoming you back in the future. Sincerely, Franziska Guest Relations

mr

Customer review rating 4.3/5

Colin H. Families - 14/05/2019 AccorHotels certified review

Generally good but had to advise staff of dirty lift carpets

Dear Colin, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. While it is pleasing to read you rate your stay as nice, I am incredibly disappointed that we didn't meet all your expectations on your recent visit. For our team, it is of the utmost importance that we provide the total positive experience that every one of our good guests deserves. Please do accept my sincerest apology we let you down in the areas described and I sincerely apologise for the impact this had on you. Let me assure that presently we are getting all the carpets in the lift replaced with more durable material. I hope we get the opportunity to make you feel welcome again in the future for a stay that is exceptional and again thanks to you for bringing your experience to my attention. We look forward to welcoming you back to Novotel Melbourne on Collins in the near future. Sincerely, Sridhar Kakarlapudi Front Office Manager

A short stay but very pleasant

Customer review rating 4.3/5

Paul F. Business - 14/05/2019 AccorHotels certified review

Overall it was good. I was very pleased to have a late checkout. The room was nice and spacious but there was an unpleasant smell in the bathroom. Maybe a drain issue? The bathroom was a bit dark for my liking but only a minor complaint.

Dear Paul, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. Do accept pour apology about the shortfall you noticed with the drain and thank you for bringing this to our attention, our Maintenance team will attend. Presently we have a project on the go that sees us improve the in-room lighting with a team of sparkies that are working and adding extra lighting, this will be a better comfort level. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Great!

Customer review rating 4.3/5

Tim Families - 14/05/2019 AccorHotels certified review

Very helpful staff, comfortable bed and spacious room. Quiet too which is great in the CBD.

Dear Tim, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across all levels and naturally our team is chuffed you found us here to be friendly and I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Sincerely, Franziska Guest Relations

very good

Customer review rating 4.3/5

Cathy G. Couples - 14/05/2019 AccorHotels certified review

staff very helpfull

Dear Cathy, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Sincerely, Franziska Guest Relations

Great location

Customer review rating 4.3/5

Robert H. Couples - 13/05/2019 AccorHotels certified review

We found location and facilities great for our stay

Dear Robert, Thank you, we are pleased to read that the Hotels central location in the heart of the city as well as the services the team provides with a smile, made it an easy and enjoyable time with us at Novotel on Collins. We very much look forward to seeing you again in the future. Sincerely, Franziska Guest Relations

Mr

Customer review rating 4.3/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Less than optimal. Had an issue with staff over incorrect information regarding the use of in-room phones, the rooms were tired and were inaccurately profiled duriong the booking process.

Dear Angus, Thank you for your feedback and recent patronage. At Novotel on Collins, we pride ourselves on delivering service excellence across all areas of the hotel and we sincerely regret that this was not your experience. It is never easy for our team to read that we failed to offer a wonderful experience and my heartfelt apology as your recent visit was not up to expectations and we lacked obvious attention to detail. Our team will work harder to make amends and ensure you and no other guest will have a negative experience, and training is the responsibility of Management. If I may please ask you to contact me at sr… so that I can take corrective actions that they do not recur. Once again thank you for your comments and please be assured of our best efforts to continue to deserve your confidence in us. I look forward to hearing from you and welcome you back to Novotel Melbourne on Collins. Sincerely, Sridhar Kakarlapudi Front Office Manager

Generally good

Customer review rating 4.3/5

Craig R. Business - 13/05/2019 AccorHotels certified review

Overall pretty good, some areas could be improved... - Breakfast - I would like to be able to have more healthy cereal options (raw oats)

Dear Craig, Thank you for choosing to stay with us and for your time to offer detailed feedback. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and will review our procedures as we want to meet all the expectations of our guests, if not exceed them. Please accept our apologies for the lapse of service you encountered and be assured of our best efforts to continue to deserve your confidence in us. If I can assist you further please contact me directly at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Feels as much like home as travelling can be.

Customer review rating 4.3/5

Julie P. Business - 13/05/2019 AccorHotels certified review

Loved the macaroons...Thank you! What a lovely touch. I was a little surprised at being asked for photo ID at check in (?) but aside from that always a positive experience. And the lady that assisted me at checkout (suggesting I use my drink voucher for a coffee) made me smile as I left.

Dear Julie P, Thank you very much for your extremely good feedback. I am delighted to know that you enjoyed your recent stay as well as the sweet treat. You will have noticed that presently we have a new Reception team and a lot needs to be learned. Our team appreciates your loyalty and you know we will get there to recognise you on future visits. We look forward to seeing you again on your visits to Melbourne. Sincerely, Franziska Guest Relations

Fabulous location with a clean and comfortable room, attentive staff and lovely little welcome package after a very long day

Customer review rating 4.3/5

Catherine M. Families - 13/05/2019 AccorHotels certified review

Easy, comfortable, relaxing. My son stayed with me and we both enjoyed our night away. Food was great in the restaurant (although would have been nice not to be seated in a random spot in the restaurant as it wasn't busy). I must admit my least favourite part of the evening was the waitress in the restaurant constantly saying "too easy" - just doesn't sound sophisticated at all and not what I would expect from your hotel staff. Apart from that, we really enjoyed our experience. Breakfast was fabulous and reception staff were very professional.

Dear Catherine, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. Training is the responsibility of Management and your comments will be taken on to improve the service standard to an even higher level. Once again thank you for your loyalty and comments and please be assured of our best efforts to continue to deserve your confidence in us. We look forward to welcoming back to Novotel Melbourne on Collins in the very near future. Sincerely, Sridhar Kakarlapudi Front Office Manager
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