Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

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4.0/5 4,710 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Deluxe, Executive, Premier and Family options available. Each room features a work desk, an LCD TV, cable and Wi-Fi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 19,837 reviews

Our guest reviews for Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,710 reviews
TripAdvisor review
Couples - 23/05/2018
« Needs some TLC. »

Great location. However carpet was ripped din room, pillows did not arrive from pillow menu and some room furnishings were damaged. Friendly staff and good vibe .just a shame about the damaged , tired looking room features . But a good weekend away .

TripAdvisor review
Business - 22/05/2018
« Business trip »

It was a short but very good stay. Arrived at melbourne. the entry of the hotel is small on the street but as soon as you enter reception on 3rd floor, you realise the grand ambience. room size is good with all the cleanliness & service both.

AccorHotels certified review
Olivia M. Business - 20/05/2018
« Good »

The room was lovely and clean except I found that the cups were rather dusty and had not been a fresh set for some time when I asked for new ones it took an hour for them to be brought to the room! I left sorry that I’d asked in the end as the poor Pierre in housekeeping had to bring them himself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivia, Thank you for your positive and constructive feedback and for highlighting areas where you felt further improvement is required. Please accept our apologises for the lapse in service on our part with the coffee mugs, I have forwarded your comments to our Housekeeping Manager for immediate attention and follow up with the team. Pierre is chuffed that you appreciated his efforts on getting the mugs to you fast,. Once again, thank you for bringing your experience to my attention and hope we will see you again one day in the future. Sincerely, Franziska Guest Relations

AccorHotels certified review
Ms M. N. Couples - 20/05/2018

Service of reception staff & concierge was exceptional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlene, Thank you, our team loves your encouragement and we are chuffed for the great review. We are so glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Franziska Guest Relations

AccorHotels certified review
Anonymous Couples - 20/05/2018
« No major callouts »

Checked at the same time as a working girl met her client in the bar. Never understood why so many Novotels have the split level entry/reception. Slightly annoying to have to take two lifts to leave the hotel. $14 for a beer is over the top - not sure how you justify that price?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is constructive feedback llike yours we appreciate and use to improve where possible. Our team works hard to deliver an exceptional guest experience, and it's apparent we fell short with the comfort of pillows and the beverage pricing, please accept my apology. It is wonderful how you highlight the friendly service you received on check in and we are grateful for your comment which I will share with the team. All feedback is taken onboard and where where possible we look for changes that benefit our guests. Our Hotel entrance is not ideal but most our guests like the added security and pricacy as the guest rooms can not be accessed via street level. Shannon, thank you again for your review. Our team likes welcoming back guests and we hope to make you feel welcome in the future. Sincerely, Franziska Guest Relations

AccorHotels certified review
Jim Business - 20/05/2018
« A very pleasant overnight stay in the heart of the city »

Competent service was provided in all key areas

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Jim for the support and the encouragment you always provide to our Novotel in Collins team. We are glad that you enjoyed your quick stay and hope to see you again very soon. Sincerely, Franziska Guest Relations

AccorHotels certified review
Trudi M. Families - 20/05/2018
« The Novotel on Collins is the only place to stay! »

Great location . Room was lovely service is alway good. Breakfast amazing so much choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudi, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. I am happy to read that you enjoyed a wonderful stay with us and I will share your comment with all staff. Feedback is a great motivator to our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be just as amazing. Sincerely, Franziska Guest Relations

AccorHotels certified review
George Business - 20/05/2018
« practical and comfortable »

Novotel is always a good option for business travel. not the biggest fan of the 2 elevators at Novotel on Collins but not a deal breaker. My room as i entered did not feel clean when i entered, but clearly it was. Food is great and service is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you George, I am happy to read that you enjoyed a comfortable stay with us, however it should have been perfect. Feedback is the tool for our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I hope we can make you feel welcome in the future with total satisfaction. Sincerely, Franziska Guest Relations

AccorHotels certified review
Vicki K. Couples - 20/05/2018
« A great weekend »

Really good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicky, Thank you for the great review of our hotel. Our team is glad that you enjoyed a great weekend and we would like ro make you feel welcome again for another one. Sincerely, Franziska Guest Relations

AccorHotels certified review
Miff Couples - 20/05/2018
« Friendly staff and clean room »

The staff were friendly and helpful, the rooms were clean

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Miff for the fantastic review after visiting at our hotel. We are thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Franziska Guest Relations

AccorHotels certified review
Mark C. Families - 20/05/2018
« Very good »

.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Mark for the great review after your visit at our hotel. Our team is glad that you liked the hospitality we offer. We would like to see you again and make you feel at home. Sincerely, Franziska Guest Relations

AccorHotels certified review
Linda Friends - 20/05/2018
« Great room, food & customer service. »

Friendly greeting upon check in. Great service. Nice rooms and good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you, we very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. For our team it is encouraging to learn when our friends are satisfied with our service as it is what we strive for every day. Thank you for your awesome feedback, and we hope to see you again for another happy time. Sincerely, Franziska Guest Relations

TripAdvisor review
Friends getaway - 20/05/2018
« Great Weekend Getaway at Novotel on Collins »

Easy check in process, staff very friendly even after arriving late in the evening. The bar staff were great fun, loved the fact they offered us last drinks before closing each night - nice touch guys. The breakfast was a bonus usually we don't get this included in our stays but we were very happy with what was on offer. The room was clean and adequate for a weekend getaway, only booked a standard room this time. only thing was the air con was way to hot and noisy. Minor in the scheme of things. Thank you all for an enjoyable stay.

AccorHotels certified review
Manali Business - 19/05/2018
« Good front office services »

Rooms and overall place was fantastic and very well kept

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manali, Thank you for posting a lovely review after your visit with us. I am delighted that you enjoyed our exceptional location in central Melbourne and that you appreciated the service of our friendly and welcoming staff. I hope to have the pleasure of welcoming you back in the future. Have many more happy adventures and be safe. Franziska Guest Relations

AccorHotels certified review
Gary Y. Couples - 19/05/2018
« Very dissappointed! »

I am very disappointed with my recent check-in experience at the Novotel on Collins. On arrival I was about to have my car valet parked as I normally would, although on my last booking my car was slightly damaged, the attendant measured the car and I was told they would be unable to park. Had I known this I would not have booked at the Novotel because to have ease of parking is a factor in the hotels I book. This should be advised at the time of booking that there is a height restriction. It seems unusual that I have had valet parking in the past, so I assumed this would still be the case. I was then directed to another parking location which was not where I was told (my directions were that it was in the lane directly behind the hotel, it was actually in the next block). Once I finally found this parking place it was full (actually it was a very small park). I then had to find another car park which being unfamiliar with the CBD and just having complete a 5 hour drive to get to Melbourne was not easy. When I eventually found a parking location it was some distance from the hotel. I had no time to review costs or find a closer location, the cost of parking here for my stay was $175! If I had been informed in advance this cost would have been considerably reduced. I dread to think how my partner would have faired if she had been booking in alone. When booking hotels to stay in Melbourne we always ensure that there is valet parking or in the case of hotels like the Lindrum they advise that there is suitable parking nearby. I have been a member of Accor for in excess of 10 years and this has easily been the most disappointing experience in that time. Yes I have previously had issues but generally the response has been excellent. The response to my issues on this occasion was really just a fob off and left me feeling completely let down. See below Dear Mr. Y. Thank you for taking the time to provide the hotel with feedback while logging into our wifi. I am saddened to hear your arrival did not go smoothly due to not being informed of the height restriction at the time of making the booking. The hotels procedure is to inform all guests of the height restriction at the time of making the reservations I am sorry to hear this did not happen. I will be highlighting the importance of passing on relevant information to all guests while making reservations to my team. Thank you for your constructive feedback and if you would like to discuss the issue further please do not hesitate to contact me directly on 04…. Kind regards, LWAZI MPINDA

AccorHotels certified review
Jim M. Couples - 19/05/2018
« Excellent as usual »

Most enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, Thank you for posting a lovely review after your stay with us at Novotel in Collins. We very much enjoy welcoming back returning guests and take it as a huge compliment that you chose to stay with us again. We do hope to see you again very soon. Novotel Team

AccorHotels certified review
Ally Families - 19/05/2018
« We had a lovely time, the staff were great as was the location. »

We had a great time, the hotel was lovely and in a great location. I am sorry I booked on Motif, against my better judgement. I usually book direct but was time strained at time. Esp as I am a Accor member. Next time!! Thank you great friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ally, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. Our team is delighted that you enjoyed a great stay and I will share your awesome feedback with all. Thank you again Ally, the best compliment you can give us is to revisit and our team looks forward to make you feel at home again. Sincerely, Franziska Guest Relations

AccorHotels certified review
Paul P. Couples - 19/05/2018
« Very good »

Was very good but to short the trip I booked a weekend away for my anniversary came to Melbourne asked for something special but only received a drink voucher which we never used was hoping for more but nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to share your feedback. While our team is pleased you had very good time I am sorry as we did not entirely live up to your expectations to help you celebrate your special occasion. Our team likes to ensure each person they meet has happy memories and we fell short. We are thrilled however you made sure that your loved one and yourself had a positive experience and we wish you both only happiness for the future. Have lots of adventures in your life and fill your lifealbum with joyous snaps. Sincerely, Franziska Guest Relations

AccorHotels certified review
Victoria Families - 19/05/2018
« Pleasant but room for improvement »

Rooms comfortable as usual. Disappointing that priority guests sometimes have to wait longer at reception than other guests. Staff always pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, Thank you for your review. Whilst it delights me to read you were impressed with most aspects of your experience, we were very concerned to read about your poor check in. I do sincerely apologise for the shortcomings on our part our team will work on improving the system. Our team,loves welcoming back guests and we hope to see you again. Sincerely, Franziska Guest Relations

AccorHotels certified review
Anonymous Business - 19/05/2018
« All good »

room is big and comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hui Ling L., Thank you for your good comment and for having chosen to stay with us. We thank you for your support of our hotel and look forward to welcoming you back. Regards, Franziska Guest Relations

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