Novotel Melbourne on Collins Hotel 4.5 stars

TripAdvisor rating 4.0/5 5,036 reviews
Novotel Melbourne on Collins
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • 1 minute to trams, 5 to Flinders Street

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

  • Indoor pool and gym, flexible modern event spaces

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :   BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :   BUS402 FOOTSC IRVING STREET

  • WESTRANS :   BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :   TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

27,445 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

5,036 reviews

Very comfortable stay at Novotel Melbourne on Collins.

Customer review rating 4.3/5

Hina A. Business - 13/08/2019 AccorHotels review

It was a very good experience of staying at Novotel Melbourne on Collins. It was like a home away from home, everything from room service to reception, service and food was perfect. Thanks a lot for keeping me so comfortable.

Dear Hina, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Always be well and safe. Sincerely, Franziska Guest Relations

Location perfect - very comfortable

Customer review rating 4.3/5

Wendy Business - 13/08/2019 AccorHotels review

Ideal for work

Dear Wendy, Thank you so very much for sharing your recent experience with us. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. We look forward to seeing you again and make you feel welcome. Sincerely, Franziska Guest Relations

Lovely room friendly efficient staff

Customer review rating 4.3/5

N K. S. Families - 13/08/2019 AccorHotels review

As above. Nothing was too much trouble

Dear N K s., Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this was demonstrated throughout your stay. I will ensure your praise is passed on to all. Our team looks forward to making you feel welcome and at home in the future. Sincerely, Franziska Guest Relations

Stuart A.

Customer review rating 4.3/5

Stuart A. Business - 13/08/2019 AccorHotels review

great service pleasant reception staff excellent bar staff

Dear Stuart, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Perfect location. Great customer service

Customer review rating 4.3/5

V P. Couples - 13/08/2019 AccorHotels review

We stayed for 4 nites, and couldn’t have picked a better hotel location. As well the staff was very accommodation and generous.

Dear V P., Thank you so very much for sharing your recent experience with us. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. We look forward to see you again and making you feel welcome. Sincerely, Franziska Guest Relations

Mostly usual pleasant stay

Customer review rating 4.3/5

Geoff Couples - 13/08/2019 AccorHotels review

Check in and out service excellent with very personable, friendly staff. Had issue with TV and power on that particular wall. Wasn't working and by time realised, had prepared for bed so decided not to bother at that point in time. Should have, as when notified reception in morning, service was within minutes and fixed by resetting a switch on electrical panel.

Dear Geoff, Great to read your review and many thanks for passing on your feedback. Our team is delighted you enjoyed your stay and we are grateful you reached out to us, but apologise about the shortfall with the powerpoint. We look forward to welcoming you back. Sincerely, Franziska Guest Relations

No Stress

Customer review rating 4.3/5

Anonymous Friends - 13/08/2019 AccorHotels review

Easy - Perfect Location

Dear Melissa, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Excellent

Customer review rating 4.3/5

Anonymous Families - 13/08/2019 AccorHotels review

Location - great staff - excellent bed - poor. bed was lumpy & pillow - no support. everything else was great.

Dear Robin, Thank you for taking the time to post a review and I apologise as your visit was not up to expectations. I am sorry about your negative room experience due to the pillows and I want you to know that I will be following up that improvements are made. I am also delighted to hear that there were positive aspects about your stay and will be sure to send on the appropriate praise to my team. Again, thank you for taking the time to write in as we truly appreciate any feedback that gives us a chance to approve. Sincerely, Franziska Guest Relations

Great location

Customer review rating 4.3/5

Anonymous Couples - 13/08/2019 AccorHotels review

We chose to stay at Novotel on Collins as it is right in the middle of Melbourne CBD and the location is fantastic. The staff were all very courteous and happy to help any way they could. We booked a Queen room on a good deal which had us on the top floor looking into the roof trusses over the internal courtyard within the hotel. The blinds fixed that, and left us with a small, clean room and one very uncomfortable queen sized bed with only a single fairly flat pillow each. We can be quite particular people, however, unfortunately we did not sleep well either night during our stay. Unfortunately that is enough for us to pay a bit more to stay somewhere else next time we come to Melbourne.

Easy, comfortable and stress free.

Customer review rating 4.3/5

Sharon P. Families - 13/08/2019 AccorHotels review

The service was fantastic from the free WiFi, to re-coding my room key and to storing my luggage on my checkout day until I came back from shopping and picking it up in the afternoon - great service!

Dear Sharon, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Great overnight stay

Customer review rating 4.3/5

Elisabeth Solo - 13/08/2019 AccorHotels review

Easy from start to finish. Fantastic location.

Dear Elisabeth, Great to read your review and many thanks for passing on your feedback. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Great

Customer review rating 4.3/5

Chloe Couples - 13/08/2019 AccorHotels review

Nice and pleasant stay, comfy beds.

Dear Chloe, Great to read your review and many thanks for passing on your feedback. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Disapointing room.

Customer review rating 4.3/5

Alexandra K. Couples - 13/08/2019 AccorHotels review

I am so disappointed. My stay was not as expected, as my previous stays at Novotel have been great. We were first stuck in a room down the back right in the corner. When you opened the window all you could see was concrete. The bed was so far back in the corner of the room that you couldn’t even watch TV. Not what I paid for at all. I asked to be moved but they could not accomodate it until the next night so we had no choice but to spend the night in that room and then pack our things and get moved the next morning. Very inconvenient. I expected a lot more as I paid for a deluxe room not a standard. It put a damper on our whole anniversary weekend.

excellant

Customer review rating 4.3/5

Mark B. Business - 13/08/2019 AccorHotels review

Room was tidy & clean. house keeping was performed each day i was there.

Dear Mark, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Excellent. The only negative was that we were staying as part of our Accor Plus membership and had to keep paying upgrades.

Customer review rating 4.3/5

Garry N. Couples - 13/08/2019 AccorHotels review

The staff member who booked us in was outstanding- world class

Dear Gary, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this was demonstrated throughout your stay. I will ensure your praise is passed on to the entire team. Our team looks forward to making you feel welcome and at home in the future and thank you for your loyalty. Sincerely, Franziska Guest Relations
Customer review rating 4.3/5

Sarah Families - 12/08/2019 AccorHotels review

Room was great. Meals at restaurant were wonderful but staff never asked if we wanted more drinks when we had finished. Felt like once our meals were there then we were just forgotten about.

Falls short of expectations for a 4-star hotel

Customer review rating 4.3/5

Charlotte Solo - 12/08/2019 AccorHotels review

Overall, I was not satisfied with the service provided by the hotel. My luggage took about 1.5 hours to be delivered to my room despite the confident assurance given at check-in that it will be in my room when I get there. Had to make multiple calls to chase for my luggage and had to waste time waiting for it. A lot of basic amentities are only available upon request instead of in your room. Aircon did not work well on one of the nights and it was warm. Not confident about security in room as there was no cover over the peephole and no additional chain lock. No shower door leading to water spilling out of shower. No movable shower head as well. The only redeeming factor was late check out upon request, kindly settled by Franzi.

Mrs Carol H.

Customer review rating 4.3/5

Carol H. Couples - 12/08/2019 AccorHotels review

Staff extremely helpful breakfast was great

Dear Carol, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this was demonstrated throughout your stay. I will ensure your praise is passed on to all. Our team looks forward to making you feel welcome and at home in the future. Sincerely, Franziska Guest Relations

Great location, very clean and comfortable rooms.

Customer review rating 4.3/5

Anonymous Business - 12/08/2019 AccorHotels review

Great stay. The only thing that would have improved my stay would be having the ability to grab some takeaway toast and coffee for breakfast at the restaurant. To fit within meal allowances I would leave the hotel to grab and early breakfast outside the hotel and come back to the room.

Dear Jodie, Great to read your review and many thanks for passing on your feedback. Your suggestions about toasties, or quick breaky takeaway options have been forwarded to the Senior Management team, thank you. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Great hotel in great location

Customer review rating 4.3/5

Stephen P. Couples - 12/08/2019 AccorHotels review

Always excellent have been every August for the past 7-9 years so you must be doing something right

Dear Stephen, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations
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