Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

4.0/5 4,917 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 24,531 reviews

Our guest reviews for Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,917 reviews
Couples - 19/02/2019 TripAdvisor review
« Novotel on Collins Melbourne »

My wife and I recently stayed at the Novotel on Collins. Whilst the hotel has a great location being in the centre of the city, the room we were given was a little tired and in dire need of maintenance checks. It was disappointing that neither of the bedside lamps worked. Furthermore, there was mould in the shower recess and the floor tiles had clearly not been mopped. Overall, a disappointing experience.

Philip S. Business - 16/02/2019 AccorHotels certified review
« Disappointing »

I didn’t stay. I had a credit from December when I had to cut a trip short due to my mother taking a serious health turn. I tried to use the credit towards a visit to Melbourne February 5 - 9, but could not get those dates available - ended up staying at Pullman on Fitzroy Gardens. So I did not stay and was informed credit has now expired.

Lara Business - 15/02/2019 AccorHotels certified review
« Not the best »

On this occassion I did not enjoy my stay at Novotel. 1st/Main reason was my breakfast order was missed. I put the order out at about 10pm the night of my stay. In the morning I waited 20 minutes past the time of the 'delivery window' before calling to follow up and was told that my order had not been received. As a solution I was told to go to the buffet which unfortunately wasn't suitable- I had delayed getting ready/ having a shower (as I didn't want to be in the shower when breakfast was deilvered) so by the time I found out it wasn't coming- I was running late. 2nd thing the drain in my shower was completely broken and was sticking up, out of the floor. As the drain is directly under the shower head it was an awkward and uncomfortable shower. On a positive, the guys that greet you downstairs and take your car were all very professional and friendly. Both when I first arrived and left. They had my car back at the time I had asked and had my bags out and ready for collection. They were very kind and made it seem like nothing was too much effort. Thanks to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lara, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I would like to sincerely apologise for the multitude of issues you experienced during your stay. I completely understand your frustration and how the lack of our attention to detail impacted on your recent stay. Please rest assured that I have personally addressed your concerns with our Senior Management Team to look for immediate improvements and I have taken notes of your comments dangerous and not draining, follow up with Room Service and correct procedure. Thank you for being honest with your feedback which is helpful and appreciated and thank you for highlighting as well the positive with the Concierge being excellent. I do hope that in the future we can redeem ourselves and live up to expectations that come with our well-known name and what you remember. Kind Regards, Franziska Guest Relations

Brian A. Couples - 15/02/2019 AccorHotels certified review
« Enjoyed the stay! Staff excellent! »

Quiet and peaceful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for the positive feedback after visiting with us at Novotel on Collins. Our Team is glad you thoroughly enjoyed your stay and we look forward to seeing you again and making you feel at home. Sincerely, Novotel Team

Norman L. Families - 15/02/2019 AccorHotels certified review
« Very pleased indeed »

Comfortable, quiet room. Very pleasant staff at reception: everywhere. Excellent location in the city. Improvements: Room has only one chair- one extra needed. Bathroom: shower recess glass needs a "pattern" to warn guest of its placement. Also, a handrail would be helpful for elderly guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norman, Thank you very much for your review. Our team does work hard to provide our guests with outstanding customer service and it is great that you recognise these efforts with these amazing comments. We will be sure to share your feedback with the entire team and give them the recognition they deserve. Thank you for your suggestion on how we can provide more safety in the walk-in showers, your comments have been shared with the Management Team to review for future planning. We very much hope to see you again and making you feel at home. Sincerely, Novotel Team

Aaron Business - 15/02/2019 AccorHotels certified review
« My stay was great. »

Everything went smoothly and the stay were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, Thank you very much for your encouraging review. It is great that you had a memorable stay with us at Novotel on Collins and were able to enjoy our central location. Thanks for the kind comments regarding our team and hotel facilities, we will pass on your praise to all. We look forward to welcoming you back again soon. Sincerely, Novotel Team

James Business - 15/02/2019 AccorHotels certified review
« A simple stress free trip!! »

Everything worked, nothing was a problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you very much for your encouraging review. It is great that you had a memorable stay with us at Novotel on Collins and were able to enjoy our central location. Thanks for the kind comments regarding our team and hotel facilities. We look forward to welcoming you back again soon. Sincerely, Novotel Team

Carol M. Couples - 15/02/2019 AccorHotels certified review
« Not as plush as it used to be »

I’m not sure if it was because of the lighter weight doona and only two pillows on the king size bed that the room didn’t feel as luxurious as when I have stayed previously. The bedhead was beautiful though and the staff as lovely as ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for highlighting that you liked the team's friendly hospitality. We appreciate you giving feedback that helps us further to refine every guest's experience. I am truly sorry that there were aspects of your stay that had been less than perfect but we hope to see you in the future for a totally flawless time in the heart of the city. Sincerely, Novotel Team

Anonymous Business - 15/02/2019 AccorHotels certified review

Good - staff were skilled and could answer questions and provide information readily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you very much for your encouraging review. It is great that you had a memorable stay with us at Novotel on Collins and were able to enjoy our central location. Thanks for the kind comments regarding our team and hotel facilities. We look forward to welcoming you back again soon. Sincerely, Novotel Team

Phil Business - 15/02/2019 AccorHotels certified review
« ok »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip, Thank you for your review. We always appreciate the time guests take to provide us with some feedback on their stay. We are pleased your stay was okay but know it could have been better and we will take your comment on board. Hopefully, we can welcome you back and prove this. Sincerely, Novotel Team

David C. Couples - 15/02/2019 AccorHotels certified review
« We had a very comfortable and enjoyable stay. »

We had a very comfortable and enjoyable stay including the breakfast service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your encouraging review. It is great that you had a memorable stay with us at Novotel on Collins and were able to enjoy our central location. Thanks for the kind comments regarding our team and hotel facilities. We look forward to welcoming you back again soon. Sincerely, Novotel Team

Sally Y. Families - 14/02/2019 AccorHotels certified review
« Quick and convenient stay. »

Good check-in service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally, Thank you for the positive feedback after visiting with us at Novotel on Collins. Our Team is glad you thoroughly enjoyed your stay and we look forward to seeing you again and making you feel at home. Novotel Team

Aaron Couples - 14/02/2019 AccorHotels certified review
« Pretty good but the hotel has much more potential. »

We were extremely grateful for the effort by staff to make our anniversary stay special. We had hoped the facilities such as pool and bar would have been more inviting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, Thank you for providing such great feedback. It is always nice to read when our guest had a wonderful stay with us at Novotel on Collins and your praise will be passed on to all. Our team hopes we can see you again when you visit Melbourne next. Novotel Team

Phil Business - 14/02/2019 AccorHotels certified review
« Met expectations, had a very comfortable short stay. »

Clean comfortable quiet room, with everything I needed for my short business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Sincerely, NovotelTeam

Karen B. Business - 14/02/2019 AccorHotels certified review
« Great overall »

I enjoyed my overall stay with you however on arrival i was checked in and given my key but was not given any instructions on what i needed to do to get to my room. I got into the lift and had no idea i had to use my card to be able to get to my floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. I am truly sorry that there were aspects of your stay that had been not perfect with the team's lack of information but we hope to see you in the future for a totally flawless time in the heart of the city. Sincerely, Novotel Team

Danni Business - 14/02/2019 AccorHotels certified review
« Good service, nice hotel, pillows were hard as rocks »

The stay was pleasant. It would have been good to have some slightly softer pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danni, Thank you for choosing to stay with us and for your time to offer feedback. You are being very kind and we are grateful that you mention your visit as positive despite our shortfall. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and would like to apologise we did not offer you the perfect sleep due to less than perfect pillows. Our Senior Management will review this and order more pillows for replacement, as we want to meet all the expectations of our guests, if not exceed them. Please accept our apologies for the lack of comfort you encountered it is sad after all bed and comfort is our business. Hoping we can look forward to welcoming you back when you visit the heart of the city. Sincerely, Novotel Team

Anonymous Solo - 14/02/2019 AccorHotels certified review
« Well positioned hotel, comfortable. »

Nice bright room. Pillows initially too hard but rectified by the hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clair, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging when our guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to see you again. Sincerely, Novotel Team

L. C. Couples - 14/02/2019 AccorHotels certified review
« Location, location, location »

very good overall. Staff were excellent. We kept housekeeping lady very late one day, sorry, and she was very nice about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and I will ensure your kind words are shared with everyone, especially the wonderful Housekeeping lady. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Sincerely, NovotelTeam

John D. Couples - 14/02/2019 AccorHotels certified review
« John D. »

The bed was very uncomfortable as was the pillow which was flat and hard the stay gave me a sore back which meant my 2 night stay was not well rested. As a travel agent I could recommend this property to my clients nor would I come back to the Novotel. Very dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I hope you had any opportunity to alert the Assistant Manager on Duty to the uncomfortable bed and pillows in encountered in the room, as we are very efficient at resolving any issues, even if this means allocating you an alternative room. Please rest assured that we have discussed your feedback with our Executive Housekeeper for appropriate measures to prevent future occurrence. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. Please feel free to contact me directly at sr… and it would be my pleasure to personally coordinate your future stays with us. We look forward to welcome you back to Novotel Melbourne on Collins in the near future. Sincerely, Sridhar Kakarlapudi Front Office Manager

Ns Business - 14/02/2019 AccorHotels certified review
« It was an okay experience »

I received some conflicting information on check-in regarding charges to the room booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. I am truly sorry that there were aspects of your stay that had been less than perfect and we will work on this with more training for the Front Desk team. Hopefully, we can see you in the future for a totally flawless time in the heart of the city. Sincerely, Novotel Team

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