Hotel - Mercure Hotel Potsdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Potsdam City

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4.0/5 715 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Hairdressing salon
  • Porter

Leisure and activities

  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 20 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

At our 4-star Mercure Hotel Potsdam City, you can choose from Standard or Privilege Rooms or Junior Suites. All 210 rooms and suites are air conditioned and have WIFI. We look forward to welcoming you and your children: Onechild under the age of 12 can stay in your room free of charge. Your pet is also welcome to stay (surcharge of EUR 10/night). Take advantage of our leisure service: You can book boat trips and hire bikes at reception.

  • 210 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,015 reviews

Our guest reviews for Mercure Hotel Potsdam City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 715 reviews
TripAdvisor review
Solo travel - 15/06/2018
« Enjoyable Stay »

Some aspects of the room were a little disappointing with the shower not fully & correctly working together with failed light bulbs that had not been replaced. Overall however the hotel was comfortable and efficient

TripAdvisor review
Couples - 28/05/2018
« Avoid room 1509 »

On the positive side: staff were professional and the bed was comfortable but room 1509 (a suite) is about 30 years overdue a revamp The furniture in the lounge area is very uncomfortable and outdated. There is no lighting in the lounge area further emphasising the lack of utility of this space. There weren't even bedside tables which would be so easy to provide. Car parking was limited. Entry to the hotel parking was poorly signed. I understand that much of the hotel has been refurbished but room 1509 was a total disappointment to me. Book this room only if you want a trip down memory lane to the 60's.

AccorHotels certified review
Schmidt Business - 25/05/2018
« Herr »

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Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Schmidt, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

TripAdvisor review
Business - 21/05/2018
« Disappointed about the changed rooms »

Visited this hotel on a business trip. I had stayed here many times before. The hotel has undergone renovation of the rooms, but this resulted in the rooms no longer offering a fridge. The fact that I always had a fridge in the room and now all of sudden didn't anymore was unsatisfactory. I contacted reception and all they said is that I should book a more expensive room, but that was never the case before. To me this means a downgrade in service. Contacting the manager did not help either. If this is the service I may expect, it was my last stay at this hotel

TripAdvisor review
Couples - 22/12/2017
« Nice, pleasure stay in the centre of Potsdam! »

It was a great stay at Mercure Hotel Potsdam City. We were invited by a great guy at the reception desk who explained everything in perfect English and even advised us about "2 for 1 breakfast offer". He also told us all we needed about Christmas Market and gave us a map of Potsdam. We had a nice room at 13th floor, really quite. Just 2 things from my experience: 1. Use the parking at the back of the hotel if you stay longer (cheaper than the hotel's one, 7€ vs 12€ for 1 day). 2. The bathroom is pretty small (toilet and shower together, sink at the other side of the door - quite uncomfortable solution when you need a moment of privacy).

TripAdvisor review
Business - 25/11/2017
« Efficient »

The hotel is well located (nice view from the top floors) The employees are really careful and listen to you. The room was clean and the hotel was quiet despite the number of occupied rooms Huge choice for the breakfast Definetly the next time I go to Potsdam, I return to this hotel

TripAdvisor review
Business - 09/09/2017
« Good Hotel »

Good Hotel, Amazing Staff. Very Helpful, Excellent Location, Good Hospitality. Easy to commute to any place, though in city end, but still local transport accessible. Good Food. Good Rooms and big size.

AccorHotels certified review
Anonymous Friends - 28/06/2017
« Central hotel with clean, well-equipped rooms. »

It was good. The location was good. We had half-board though, and would have liked a couple of options for dinner. One member of the breakfast staff was quite unpleasant, which rather marred our stay. We accidentally sat in the wrong place (we hadn't been told anything about where to sit on arrival, just told to go ahead and find a table) and she was quite cross and very rude.

AccorHotels certified review
Meng Z. Business - 12/06/2017
« very convenient, very clean »

The outside is too bright, and the curtain is too thin. The aircondition is a little noisy.

TripAdvisor review
Couples - 06/06/2017
« Promised so much Failed to deliver »

Having booked a Privilage room I has been looking forward to four wonderful days in Potsdam. Unfortunately the hotel did not live up to expectations. First impressions did not bode well, the area outside reception was packed with cars everywhere due to very limited space We were advised to use an underground parkhouse 250 mtrs along the road, this we did once our baggage was unloaded. The Privilage room I had expected to be at least of a reasonable size. Its was small to say the least. Housekeeping had closed the curtains. but turned the airconditioning off, It was plus 30c outside and the sun was right in the room, it was like a sauna. During our stay I asked for the coffee maker to be cleaned as there was a brown residue in the water container, this was never done! During our four nights stay we only ever received one newspaper, we had to request the promised water which should have been replenished daily. Toiletries were not always replaced. The food was good, especially the buffet evening. The location was perfect for visiting Berlin. We had a lovely trip on the water.

AccorHotels certified review
Waldemar N. Couples - 15/05/2017
« Perfect accomodation »

ideally located this hotel rendered an attractive localisation and a very pleasing service for our short term visit to Potsdam. Very recommendable.

TripAdvisor review
Business - 26/04/2017
« Need better internet! »

This hotel is conveniently located, but the wireless is totally inadequate. It is extremely slow and does not support VPN connections. Mercure Hotel Potsdam could improve this and immediately improve their customer satisfaction.

TripAdvisor review
Michelle S Friends getaway - 14/12/2016
« Great location »

Great location in between the main centre and the shopping mall and river. Nice bar, lovely rooms. However, we were only told when we arrived that we would have a function going on in the room above us for a party that night. So we had to put up with music until late then early morning cleaning. We could have been on another floor I am sure.

AccorHotels certified review
J. V. Business - 15/10/2016
« Good »

I had a great stay. Only disadvantage is the lack of free internet. I think there should be free WIFI available

TripAdvisor review
Solo travel - 27/09/2016
« Good room and food, but useless WiFi! »

This is the second time I have stayed at this hotel, and once again, overall, I enjoyed my stay. The room was good, and, as it was on the 14th floor, I had excellent views of the surrounding city-scape. The restaurant was good for both breakfast and dinner. The black-spot, however, is the 'free' cloud WiFi service - It is just so pathetically slow in downloading e-mails etc. After complaining I was upgraded free of charge to the service that they hope you will pay for, but these days they should provide that standard of service in the room-rate.

AccorHotels certified review
Anonymous Business - 15/09/2016

Alles ok

AccorHotels certified review
Anonymous Business - 05/09/2016
« Great service »

Good breakfast, attentive bar staff, and well kept rooms. The air con was not very good though!

TripAdvisor review
Couples - 27/08/2016
« not in hot weather »

the hotel is a large standard mercure hotel but,it doesnt have english speaking tv and it doesnt have air con ( very necessary in the hot weather when we went )and as it is on the main road you cane really sleep with the window open

AccorHotels certified review
Kjeld B. Couples - 02/08/2016
« Fantastic Junior-Suite mit Doppelbett »

We had a very nice stay in Potsdam on Mercure Hotel. The appartement was very nice and big. If you want to stay on this hotel you must choose the Junior-Suite - you stay high and have a wonderful view over the city. The breakfast was not good - not enough bread and hard boiled eggs - scrambled eggs where cold. In all the breakfast could be much much better.

AccorHotels certified review
M&s Business - 02/08/2016
« If was an OK Experience »

The Room was barely vacuumed during our stay! Complementary cup in the bedroom were in cardboard and so, not really usable multiple times. In the room, there was a smell of sewage, which took us several hours with open windows to get rid of. And yet it was back again th morning after. The room was quite small, and in need of redecoration. The view was lovely. Staff was a little rude, not much patience was shown particularly to foreigners! Not always working, in need of constant login Old and not welcoming hotel. Good location and a stone throw away from the train station. We had 2 over expensive breakfast! There was a good service Not very welcoming Small, smelly and not serviced sufficiently

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