Hotel Mercure Wien City 4 stars

TripAdvisor rating 4.0/5 1,280 reviews
Hotel Mercure Wien City
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+ 18 Services
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Room 1

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Hotel extras

  • EXCELLENT location! Just a 5-minute walk to the city center...

  • FREE guided walking tour! Every Saturday (limited places)...

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020
vienna
austria

Tel: +431213130

Fax: (+43)1/21313230

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U2 :   U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181

Our accommodations

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Standard Rooms with a shower or bathtub

  • Max. number of persons: 2
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Rooms, King Size or 2 Single Size Beds with bathtub

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Rooms with King Size Bed and shower

  • Max. number of persons: 2
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Monika & Magali: Viennese Prater

  • Max. number of persons: 2
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Julia & Lisa: BookArooM

  • Max. number of persons: 2
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Kathrin & Celal: Alm

  • Max. number of persons: 2
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Anna & Balazs: Alice in Wonderland

  • Max. number of persons: 2
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Angela & Christina: Pop Art

  • Max. number of persons: 2
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by David: Graffiti Art

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

BELVEDERE

Photo non contractuelle / Strictly non binding

Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 115

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,458 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,280 reviews

OK

Customer review rating 4.5/5

Rani Business - 01/10/2019 AccorHotels review

No pancakes on the last two days i was there, the rest of the food doesnt look particularly appetizing to me. Housekeeping knocked 3 times and opened the door immediately, didnt even give me a second to react to say that im busy in the bathroom

Dear Rani, thank you very much for staying with us and for your time to rate with all of your comments! I am very sorry for the inconveniences and please be sure that we will have a look on our breakfast variety and also I will forward your comments to our housekeeping staff members to sensitize them. I hope you you will visit us soon again, Alexander Mitgutsch Resident Manager

G. Manager for Itaco company

Customer review rating 4.5/5

Wafik I. Couples - 29/09/2019 AccorHotels review

its accepted but you must increase the varieties for the breakfast

Dear Mr. I., thank you very much for your time to rate your stay with some comments! I am happy to see that you enjoyed your visit and of course we will consider some changes of the breakfast variety soon. Looking forward to may welcoming you soon again in Vienna, Alexander Mitgutsch Resident Manager

Extremely dissatisfied

Customer review rating 4.5/5

Adriana Business - 29/09/2019 AccorHotels review

Staff is good and helpful, but the condition of the room and property is bad. Hotel was full so I was unable to get another room. The drain in the shower was clogged and the smell was terrible.!! They sprayed air freshner because it was not repaired (water was out to the room). Hair dryer did not work. Very poor internet.

Dear Adriana, thank you very much for staying with us and for your time to rate your visit! I am very sorry for all the inconveniences caused and please be sure that all technical problems have been solved as soon as possible! It would be great if you will give us the chance to convince you of our service at your next visit to Vienna! Best regards, Alexander Mitgutsch Resident Manager

Excellent

Customer review rating 4.5/5

John L. Business - 25/09/2019 AccorHotels review

Comfortable clean modern room. Super helpful and friendly staff. Good location 5 mins walk from Underground and 15 from Imperial Palace. Would stay again without hesitating.

Dear Mr. L., thank you very much for staying with us and for your time to rate us! I am happy that you had a great time in Vienna and that I want to thank you for the perfect rating! Best regards, Alexander Mitgutsch Resident Manager

Wonderful city-break

Customer review rating 4.5/5

Giovanna Couples - 23/09/2019 AccorHotels review

Our stay was wonderful. The hotel is conveniently located to visit Vienna city center. Rooms are spacious and clean, breakfast excellent, personnel nice and attentive.

Dear Giovanna, thank you very much for your time to write about your impressions of your stay with us! I am happy to see that you felt welcome and comfortable and it would be great to have you back soon in Vienna, Alexander Mitgutsch Resident Manager

Mr

Customer review rating 4.5/5

Anonymous Couples - 19/09/2019 AccorHotels review

Staff ok but no room upgrade offered in spite of not appearing busy think you just take this side of Accor benefits not very seriously .

Dear Mr. W., thank you very much for staying with us and for your time to share your impressions! I am verry sorry that you did not feel treated well as a member of Le Club Accorhotels which is one of our most important objectives but please be sure that we were fully booked during your stay and only because of this reason we were not able to offer an upgrade this time as it is based on availability! It would be great if you will give us the opportunity to convince you of our service at your next visit to Vienna, Alexander Mitgutsch Resident Manager

Good times in Vienna

TripAdvisor rating 4.0/5

mar99 Couples - 14/09/2019 TripAdvisor review

Great location. You can walk to everywhere. Clean rooms. All around, a good place to stay. We did not have the breakfast at the hotel, but there is a small local market just down the street on same side of canal as the hotel. Two funky spots to eat - cash only, but there is an ATM on the way. If I return to Vienna, would definitely stay at same hotel. We unexpectedly took the #1, that was going out of town, so was not covered by our daily pass, but ended in a small town - last station was called Josefplatz. Well worth the trip. 'Train' runs every 30 minutes. Best part of our time in Vienna.

Dear mar99, thank you very much for staying with us and for your time to write about your impressions! I am happy to see that you had such a great time in Vienna and it would be great to have you back soon as a guest again, Alexander Mitgutsch Resident Manager

perfect stay

Customer review rating 4.5/5

Anonymous Business - 09/09/2019 AccorHotels review

Great located in the center of the city. Friendly staff, good service and wonderful overall experience

Dear Eduard, thank you very much for your nice words about your last stay with us and for sharing your impressions! I am happy to read that you had such a great time in Vienna and it would be my pleasure to having you back soon as a guest, Alexander Mitgutsch Resident Manager
Customer review rating 4.5/5

Mel Families - 09/09/2019 AccorHotels review

The hotel location is good. the room aircon is not good as we have to request for fan.

Dear mel, thank you very much for staying with us and for the rating of your last stay! I am verry sorry that the room temperature did not meet your expectaions and I hope you will give us the opportunity to fully convince you at your next stay soon, Alexander Mitgutsch Resident Manager
Customer review rating 4.5/5

Bart Families - 30/08/2019 AccorHotels review

Very nice hotel

Dear Bart, thank you very much for staying with us and for the full-score rating and your comment! I am happy to see that you had a great stay and it would be my pleasure to have you back as our guest soon, Alexander Mitgutsch Resident Manager

nice and centrally located hotel

Customer review rating 4.5/5

Will Solo - 29/08/2019 AccorHotels review

The hotel was situated close to the center (a 15 minute walk). The room was large and check-in was pleasant. Staff were generally friendly and spoke excellent English. The floor and furniture in the room were not as clean as you would expect, but that is what you get on a light carpet where dust easily settles. Also, the furniture in the room was mostly red and you can see dust more clearly than on a lighter color. The Wi-Fi signal was dependable, but every day you would have to log in again. A great bed and good shower. Overall for the rate paid, this hotel had a good price quality ratio.

Dear Will, thank you very much for your time to rate your stay and for sharing your impressions in your comments! For your next stay I can also recommend to check our different rooms types as they are equipped with different designs and it would be my pleasure to have you as our guest back again, Alexander Mitgutsch Resident Manager

Good experience

Customer review rating 4.5/5

Deepinder Families - 27/08/2019 AccorHotels review

Rooms were clean and so were the bed linens. Front desk staff was responsive. Restaurant staff services and responses were outstanding. Responsive and respectful staff enhances guest comfort and create a differentiation vis-à-vis other hotel properties.

Dear Deepinder, thank you very much for staying with us and for your time to write about your impressions! A special thank you for the praise about our staff members and we are already looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Good stay :)

Customer review rating 4.5/5

Omega Families - 13/08/2019 AccorHotels review

Good stay, possibility to extend, friendly staff

Dear OmeGa, thank you very much for the good rating of your last stay and for your time to write some comments too. It would be my pleasure to get the possibility of welcoming you soon again, Alexander Mitgutsch Resident Manager

The hotel where I return again and again

Customer review rating 4.5/5

Ksenia B. Solo - 12/08/2019 AccorHotels review

It was extremely excellent - as always: friendly professional staff, cleanness of the rooms, excellent location.

Dear Ksenia, thank you so much for your stay and for your time to rate us & for sharing your impressions! It is my pleasure to read that you feel totally welcomed and comofortable every time you are staying with us! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Very nice and well located hotel

TripAdvisor rating 4.0/5

800gabrieln Family - 11/08/2019 TripAdvisor review

The location is close to the very center of the city. Good parking is available. The room was well equipped, clean and quiet. The people in the reception were efficient and friendly. I would be glad to come here again.

Great location with parking and a friendly staff.

Customer review rating 4.5/5

Js Couples - 07/08/2019 AccorHotels review

We had a few days in Vienna and wanted to stay near the city center. This Mercure hotel was affordable, clean with a friendly staff. It also had a garage, which helped a lot.

Dear J.S., thank you very much for the good rating and for your nice comments regarding you last stay. I am happy to read that you felt welcomed and that you enjoyed your time in Vienna. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

WELL WORTH A VISIT

TripAdvisor rating 4.0/5

Graeme L Friends getaway - 01/08/2019 TripAdvisor review

First time visit to Vienna , what can I say it was fabulous city , very friendly welcoming , clean city and also not an expensive city , plenty to do and see and take in , and also a must take twin city boat trip from Vienna to Brastlivia Slovakia

Dear Graeme, thank you very much for the perfect rating! I am happy that you had a great time in Vienna (&Bratislava) and it would be my pleasure to welcome you soon again. Best regards, Alexander Mitgutsch Resident Manager

Excellent Service

Customer review rating 4.5/5

Arindam Families - 31/07/2019 AccorHotels review

The Staff were very helpful and friendly and they provided us with relevant Informations. Room was very well maintained and clean.

Dear Arindam, thank you very much for staying with us and for your time to rate your last visit of the Mercure Wien City. It is my pleasure to read that you enjoyed your room and that you felt welcomed by our staff! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager
Customer review rating 4.5/5

Sarit N. Families - 26/07/2019 AccorHotels review

very good

Dear Sarit, thank you very much for your time to rate your last stay and for all the comments! It great to see that you had a good time with us and of course we will consider changing our breakfast offer as well to meet also your vegetarian expectations at your next stay. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Disappointed

Customer review rating 4.5/5

Anonymous Business - 20/07/2019 AccorHotels review

I was expecting much better hotel considering the price

Dear Przemyslaw, thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate the sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. sincerely, Alexander Mitgutsch Resident Manager
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