Hotel - Hotel Mercure Wien City
Mercure Hotel Mercure Hotel

Hotel Mercure Wien City

Our hotels AccorHotels
4.0/5 1,086 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 119.00 EUR Non member rate
From 110.67 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,626 reviews

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,086 reviews
AccorHotels certified review
Sbworldciti Families - 13/04/2018
« Pleasant stay »

Set in a quiet part of the City in a great location. The choice of individually designed rooms is nice. However the room was small. Don't think the armchair was right for the room - it was too big. Showerhead was loose and couldn't be adjusted. Breakfast choice was good.

AccorHotels certified review
C C. Friends - 11/04/2018
« Miss C C. »

We had a great time staying in Mercure Wien City. Staff very friendly and helpful. Great personal touch with welcome message in room and complimetary drink at bar. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback and to know you felt welcome. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation Manager

AccorHotels certified review
Julie Couples - 10/04/2018
« pleasant and friendly staff »

Positive and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Foden, dear Mr. Gauton, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation manager

AccorHotels certified review
Abhijit S. Families - 10/04/2018
« A nice pleasant stay in a hotel at a perfect location »

The hotel is very centrally located close to the city center. Lot of eating joints around. The Danube canal is at a stone throw distance and metro connection is very convenient. The hotel room is clean and spacious. The breakfast spread wonderful and staff very pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhijit S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation manager

AccorHotels certified review
Irin Families - 10/04/2018
« Nice hotel with staff friendliness »

10 minutes walk from train station. Staffs were friendliness and very helpful. Nice room with spaces

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nunthanuch R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation Manager

AccorHotels certified review
Anonymous Solo - 09/04/2018
« Good location, excellent staff »

The room was very comfortable and the staff did a great job making me feel like my satisfaction was important to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I am very happy that you have chosen our Hotel for your stay in Vienna, and that you are very loyal to our Accor Hotels Company. Also, i would like to thank you very much vor your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also i would like to thank you that you reported the issue you had with the shower, so we were able to have a look at it and solve the problem. I am sorry that you had to deal with this during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation Manager

AccorHotels certified review
Aashish Couples - 08/04/2018
« Just about satisfied »

Would have been really happy if we got a nicer room especially after putting the request through to the hotel well in advance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Negi, We very much appreciate that you took the time to comment your stay at the Hotel Mercure Wien City. I am very sorry that the service from our teams did not met your expectation during your stay at our hotel. Please be assured that we do not want our guests just to feel "like another", we want you to feel welcome and individual. I thank you very much that you described your feelings and issues. I forward your comments to our front office manager, so we can use it for our next quality meeting. It is very important to us that our guests leave the hotel with a positive memory, and i am really sorry that we did not manage it during your stay in Vienna. I would be very happy if you could give us a second chance, in order for us to be able to show you that this was an exception. I thank you very much again for your feedback. Best regards from Vienna, Julia Fend Reservation Manager

AccorHotels certified review
Diana G. Business - 06/04/2018
« Welcoming, cozy and privacy respected »

Since reception my staying was pleasant and smooth. I loved the room, the furniture and the comfortable design of bathroom. The good taste was present in everything and also the attention to details. Just love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Gruia, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation Manager

AccorHotels certified review
Luiz M. Couples - 03/04/2018
« Perfect in all aspects! »

My wife and me are completely satisfied from the begin until the checkout. A very friendly and helpful staff, a clean and cozy room. Everything perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cordeiro Machado, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive such a positive feedback, and i am very glad to read that your wife and you really enjoyed your stay at our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation Manager

AccorHotels certified review
Isabel G. D. P. Couples - 22/03/2018
« Estupenda »

Estupenda

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Gutierrezdepaz, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

AccorHotels certified review
Daniel D. Business - 22/03/2018
« Wonderful staff and service »

I felt expected and privileged as mentioned in below questionnaire because without realising I checked in early (before noon, upon my arrival to Vienna because some business meetings were cancelled). There was not even a mention/comment of me checking-in early, so I was not feeling uncomfortable or had to wait. Room was ready and any questions were answered by the female receptionist on duty 13/03 AM. Evening hours staff on the 14/03 were very helpful also and formed a good team at both the bar, lobby and reception, especially Arik. Best for last, Kristen, on reception duty in morning of my check-out, 15/03, was handling all check-outs fast and with a smile. There was no queue from 08:30 - 10:30, while I worked from your lobby. She even had time to re-do my invoice because of my mistake in my company's details (Tax number). Thank You for this lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

AccorHotels certified review
Pat Couples - 12/03/2018
« A convenient base for exploring Vienna. »

The staff were very friendly and helpful. The room was quiet, v clean and comfortable, just a little too warm, and adjusting heating controls did not change anything! A good choice of food on the breakfast buffet. Convenient location for walking into the town as well as for the airport bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs and Mr Judson, I very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, as you mentionned, our localisation is very interesting for visiting Vienna or for a business trip, as we are next to the city center, but also to the very good viennese transportation network Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation Manager

AccorHotels certified review
Nino Couples - 08/03/2018
« Pleasant stay, comfortable room »

Enjoyable and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Merola, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Wallner Reservation department

AccorHotels certified review
Sky_muc Business - 08/03/2018
« We will come back :) »

Good value for money. Very friendly breakfast staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank Hefner, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, i am very happy to read that you will come back ! Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation department

AccorHotels certified review
Robert H. Couples - 08/03/2018
« Great value for money. Service far better than expected »

Hotel was smart, clean and warm. Service from all staff fast, efficient and very helpful. Made our stay a real pleasure. Reception staff (1 man, 2 women) were a tremendous help to us and a prize asset for the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. and Mr. Hughes, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback for our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservation manager

AccorHotels certified review
John S. Solo - 07/03/2018
« Wien Mercure HOLLANDE STRASS »

GOOD. NEEDS SOME FORM OF EASY ROOM SERVICE,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Simon, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend reservation manager

TripAdvisor review
Chadwick W Business - 07/03/2018
« Hotel Mercure Wien City - A great place for the business traveler »

I have stayed at the Hotel Mercure Wien City several time during my business travels and it has been a great experience every time. The staff are always courteous and professional. The rooms are consistently clean and well maintained. Breakfast is affordable and convenient. There is ample parking for the rental car. It is conveniently located for a quick walk into the city and very close to the metro. Excellent hotel! Great service!! Would highly recommend!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your great feedback regarding your stay in our hotel. I am very glad to hear that you enjoyed your stays with us, and that you already visited us several times. See you next time at the Mercure Wien City ! Julia Fend Reservation department

AccorHotels certified review
Zsuzsi Couples - 27/02/2018
« Very pleasant »

Polite staff, clean modern rooms, very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

AccorHotels certified review
Mary M. Couples - 25/02/2018
« The best »

The location was perfect easily to catch the train bus or tram. Near the shopping area and tourists attractions. Staff are helpful and kind. Room was very clean and comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mathias, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

AccorHotels certified review
Robert Business - 25/02/2018
« Short stay & all OK »

Nice welcome, nice room, nice location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stepien, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger

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