Hotel Mercure Wien City 4 stars

TripAdvisor rating 4.0/5 1,219 reviews
Hotel Mercure Wien City
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Room 1

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Hotel extras

  • EXCELLENT location! Just a 5-minute walk to the city center...

  • FREE guided walking tour! Every Saturday (limited places)...

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Boat excursions
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020
vienna
austria

Tel: +431213130

Fax: (+43)1/21313230

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U2 :   U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181

Currently, close to our hotel

Saint-Stephen Cathedral, Vienna, visit

From 01/01/2010 to 31/12/2019

At 828 m

Pierre Bonnard: the colour of memory, exhibition

From 10/10/2019 to 12/01/2020

At 853 m

Hofburg Palace, Vienna, visit

From 01/01/2011 to 31/12/2019

At 1.2 km

Albertina Palace, Vienna, visit

From 01/01/2010 to 31/12/2019

At 1.3 km

Liechtenstein. The Princely Collections, exhibition

From 15/02/2019 to 10/06/2019

At 1.3 km

KunstHausWien, Vienna, visit

From 01/01/2017 to 31/12/2019

At 1.3 km

Secession Building, Vienna, visit

From 01/01/2010 to 31/12/2019

At 1.8 km

Pratar, Vienna, visit

From 01/01/2018 to 31/12/2019

At 2.8 km

The great palm house in the Schönbrunn Palace park, visit

From 01/01/2010 to 31/12/2019

At 5.6 km

Schloss Schönbrunn, visit

From 01/01/2018 to 31/12/2019

At 5.8 km

Our accommodations

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Standard Rooms with a shower or bathtub

  • Max. number of persons: x2
  • Area: From 19
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Rooms, King Size or 2 Single Size Beds with bathtub

  • Max. number of persons: x3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Rooms with King Size Bed and shower

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

My Room by Monika & Magali: Viennese Prater

  • Max. number of persons: x2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

My Room by Julia & Lisa: BookArooM

  • Max. number of persons: x2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

My Room by Kathrin & Celal: Alm

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

My Room by Anna & Balazs: Alice in Wonderland

  • Max. number of persons: x2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

My Room by Angela & Christina: Pop Art

  • Max. number of persons: x2
  • Area: From 24
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

My Room by David: Graffiti Art

  • Max. number of persons: x3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BELVEDERE

Photo non contractuelle / Strictly non binding

Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 115 m²

  • Maximum capacity: 70 people

Find out more
Hotel Mercure Wien City Meeting Room

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,259 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,219 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Clean hotel and good breakfast

Customer review rating 4.5/5

Charles V. D. R. Families - 02/05/2019 AccorHotels certified review

As always the rooms are very nice and clean. Breakfast was good as well, many choices. The best service from a employee came from Kitty Perei, Kitty knows 'customer interaction' and going the extra mile to give the guest a good experience at the hotel. Kitty's communication skills are excellent in both German and English. We visited the hotel with 5 family members and all said the same on Kitty. Job well done Kitty!

Very good

Customer review rating 4.5/5

Mariona V. Couples - 23/04/2019 AccorHotels certified review

Location and facilities are very good. Was upgraded to a privilege room on arrival, which was a very nice surprise. Staff was very friendly and the room was very nice. The only downside was that wifi did not work most of the time, at least not in my room (though it seemed to work fine in the reception). The breakfast was also fine, although I would have liked a wider selection in fruit, but that is just personal preference.

Fine

Customer review rating 4.5/5

Anonymous Business - 21/04/2019 AccorHotels certified review

The staff were friendly and helpful, and the room was fine, but the shower drain was plugged or something, so the water drained too slowly and I had to take breaks during showers to let the water run down or flood the bathroom.

Flawless!

Customer review rating 4.5/5

Nimrod W. Couples - 14/04/2019 AccorHotels certified review

We stayed here one night, since we had an early flight from Vienna, and the hotel is near the airport bus. Gabor checked us in quickly, efficiently, respecting my platinum member. We got upgraded to a privilege room, which was nice & cozy with all the extra amenities you can think of. I stayed at more than 10 different Accor hotels in Vienna, and this one is one of my favorites now! Thank you Gabor & rest of the team!

Dear Nimrod, thank you very much for your praise - of course I will forward it to Gabor directly! It is great that we were able to convince you of our service and I am looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Hotel was fine and comfortable on the whole, despite a few challenges.

Customer review rating 4.5/5

Adam F. Families - 08/04/2019 AccorHotels certified review

We booked a room with a cot, but this was not provided when we arrived and the member of staff on the desk did nothing to help us, so our baby had to sleep in our bed until the second day when we someone helped sort it out.

Good and comfotable

Customer review rating 4.5/5

Ron Couples - 25/03/2019 AccorHotels certified review

Good and comfortable stay

Dear Ron, thank you very much for the rating of your last stay with us! It is my pleasure to see that you felt welcome and that you enjoyed your time in Vienna! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

There was nothing I didn’t expect and all I expected was there

Customer review rating 4.5/5

Anonymous Business - 24/03/2019 AccorHotels certified review

Easy, hassle free, uncomplicated.

Lovely hotel

Customer review rating 4.5/5

Grace Couples - 17/03/2019 AccorHotels certified review

Our room was lovely, but the printer provided in the lobby didn't work.

Short but great stay

Customer review rating 4.5/5

Gyorgy M. Couples - 17/03/2019 AccorHotels certified review

Arriving early to utilise the full day-off, perfect check-in, great welcome, room ready, felt privileged, front office service by Hungarian guys 5 stars ! Later comforatbel room, nice bar, fine wine selection, perfect hotel and staff !

Clean, quiet and very helpful staff

Customer review rating 4.5/5

David N. Couples - 12/03/2019 AccorHotels certified review

The Mercure Wien City Hotel was very clean and quiet. The breakfast area was well presented and the staff therein, were very helpful and courteous. My wife and I thought that the room itself was extremely warm, particularly at night time, resulting in difficulty getting to sleep and a lack of sleep. The reception staff were very helpful, advising the name and address of a local hospital, together with ordering our taxi on departure.

Dear Mr. N., we very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Mitgutsch Resident Manager

We really enjoyed our stay in the Mercure and we will recommend it to all our friends.

Customer review rating 4.5/5

Maria M. Friends - 09/03/2019 AccorHotels certified review

Every member of staff we encountered was friendly and helpful. The Mercure is a comfortable and clean hotel. The breakfast is a wonderful selection of fresh foods and cereals and the coffee is divine. We will be back.

Dear Mrs.M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Mitgutsch Resident Manager

Great stay!!

Customer review rating 4.5/5

D. C. Couples - 25/02/2019 AccorHotels certified review

It was really nice!! Guys at reception was also very nice and always helpful with us in every question we had regard everything about our stay in Vienna.

Nice hotel conveniently located

Customer review rating 4.5/5

Michael A. Families - 15/02/2019 AccorHotels certified review

Enjoyed the hotel - service was good

Business trip

Customer review rating 4.5/5

Sarka Business - 29/01/2019 AccorHotels certified review

Ok

Dear Sarka B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Lovely hotel great location

Customer review rating 4.5/5

Alex Business - 25/01/2019 AccorHotels certified review

Staff were very helpful, hotel was clean and modern and well located

Dear Alexandra W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Very Disappointing With No Christmas Atmosphere in the Hotel

Customer review rating 4.5/5

Anonymous Families - 09/01/2019 AccorHotels certified review

I had called your hotel a few days before arriving, to remind the staff that I had requested - in my reservation and on the phone - a quiet room NOT next to the lift and to ask for a little special treatment, for my daughter and I as it was Christmas. I also mentioned that I have been a member of your club membership for many years. When I arrived, NO ROOM HAD BEEN ALLOCATED FOR ME, although I had been promised a quiet room on the top floor. We were then put in a room next to a lift. After I had complained the friendly Receptionist moved me to a room further away from the lift. Zsanett tried to make my stay comfortable, but I still did not have a room on the top floor as I had been promised a few days earlier. After I complained that the hotel atmosphere was not at all festive, she was so kind and organised some chocolate for us, to give us the feeling that it was Christmas. In addition, there were no Christmas decorations, or Christmas biscuits in the rooms, or Christmas tree and decorations in the lobby. In summary, there was no effort made to make the hotel more festive during Christmas for those guests staying there. Celal the Receptionist was very friendly and helpful and organised tea bags and milk for us - there was none in the room - and he was at all times professional. It was only thanks to those two Celal and Zsanett that I did not change hotels. Both of them tried to make my stay as enjoyable as possible and were understanding and friendly. The breakfast staff were also very friendly and the breakfast buffet was good. The ladies at the buffet did everything possible to make us feel welcome and 'at home' During the last 10 years we have spent Christmas in hotels all over the world and in each hotel, there were little presents - biscuits or chocolates - in the rooms, Christmas decorations and refreshments in the lobby and we always felt that the hotels tried to make us feel 'at home' whilst staying in the hotel. Unfortunately, we did not feel that any effort had been made to make us feel special at Christmas at your hotel. It just felt like a normal stay. Very disappointing considering that I have been an Accor Club member for so many years. Finally, I was told that I was eligible to receive additional points for having booked directly with the hotel - instead of through another site. I have still not received any notification of my points received for the four day stay I had at Mercure Wien CIty. Please inform me when you put those points into my account.

Dear Marie-Christina R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Overall excellent except elevator

Customer review rating 4.5/5

Anonymous Families - 25/12/2018 AccorHotels certified review

Needs more elevator, and a bit of renovation.

Very good

TripAdvisor rating 4.0/5

dragos123456 Family - 23/12/2018 TripAdvisor review

Good location,easy access from airport,using Val 2 bus,friendly people.good breakfast,very clean.Very close from subway.In a few minutes walk you can go to Stephansplatz. We felt very good,in five days journey.

Dear Guest, Thank you for stay in with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards General Manager

Comfortable stay

TripAdvisor rating 4.0/5

Patricia C Couples - 15/12/2018 TripAdvisor review

Very convenient location for seeing Vienna in a few days. Staff, without exception, welcoming helpful and speak good English. Room a little disappointing compared with other Mercure Accor Hotels (small, bathroom door difficult to close, no shower cap or body lotion, poor lighting in bedroom). However, comfortable bed, crisp linen, warm after coming in from very cold weather and good breakfast

Dear Guest! Thank you very much for your visit and for taking the time to evaluate your stay at the Mercure Wien City. We are looking forward to welcome you again. Greetings Manager

Great location

Customer review rating 4.5/5

Anonymous Friends - 13/12/2018 AccorHotels certified review

Location is excellent. Although the hotel doesn't have restaurant, it was easy to find one. "Skip the cleaning" sign with different options for environmentally friendly action is a good idea, but then there's single packed plastic tubes in the bathroom. Also no possibility to separate trash (plastic / paper / glass). Friendly staff:)

Dear Irina K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager
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