Hotel - Hotel Mercure Wien City
Mercure Hotel Mercure Hotel

Hotel Mercure Wien City

4.0/5 1,198 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 94.00 EUR Non member rate
From 89.30 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,124 reviews

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,198 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sarka Business - 29/01/2019 AccorHotels certified review
« Business trip »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarka B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Alex Business - 25/01/2019 AccorHotels certified review
« Lovely hotel great location »

Staff were very helpful, hotel was clean and modern and well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Anonymous Families - 09/01/2019 AccorHotels certified review
« Very Disappointing With No Christmas Atmosphere in the Hotel »

I had called your hotel a few days before arriving, to remind the staff that I had requested - in my reservation and on the phone - a quiet room NOT next to the lift and to ask for a little special treatment, for my daughter and I as it was Christmas. I also mentioned that I have been a member of your club membership for many years. When I arrived, NO ROOM HAD BEEN ALLOCATED FOR ME, although I had been promised a quiet room on the top floor. We were then put in a room next to a lift. After I had complained the friendly Receptionist moved me to a room further away from the lift. Zsanett tried to make my stay comfortable, but I still did not have a room on the top floor as I had been promised a few days earlier. After I complained that the hotel atmosphere was not at all festive, she was so kind and organised some chocolate for us, to give us the feeling that it was Christmas. In addition, there were no Christmas decorations, or Christmas biscuits in the rooms, or Christmas tree and decorations in the lobby. In summary, there was no effort made to make the hotel more festive during Christmas for those guests staying there. Celal the Receptionist was very friendly and helpful and organised tea bags and milk for us - there was none in the room - and he was at all times professional. It was only thanks to those two Celal and Zsanett that I did not change hotels. Both of them tried to make my stay as enjoyable as possible and were understanding and friendly. The breakfast staff were also very friendly and the breakfast buffet was good. The ladies at the buffet did everything possible to make us feel welcome and 'at home' During the last 10 years we have spent Christmas in hotels all over the world and in each hotel, there were little presents - biscuits or chocolates - in the rooms, Christmas decorations and refreshments in the lobby and we always felt that the hotels tried to make us feel 'at home' whilst staying in the hotel. Unfortunately, we did not feel that any effort had been made to make us feel special at Christmas at your hotel. It just felt like a normal stay. Very disappointing considering that I have been an Accor Club member for so many years. Finally, I was told that I was eligible to receive additional points for having booked directly with the hotel - instead of through another site. I have still not received any notification of my points received for the four day stay I had at Mercure Wien CIty. Please inform me when you put those points into my account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie-Christina R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Anonymous Families - 25/12/2018 AccorHotels certified review
« Overall excellent except elevator »

Needs more elevator, and a bit of renovation.

Family - 23/12/2018 TripAdvisor review
« Very good »

Good location,easy access from airport,using Val 2 bus,friendly people.good breakfast,very clean.Very close from subway.In a few minutes walk you can go to Stephansplatz. We felt very good,in five days journey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for stay in with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards General Manager

Couples - 15/12/2018 TripAdvisor review
« Comfortable stay »

Very convenient location for seeing Vienna in a few days. Staff, without exception, welcoming helpful and speak good English. Room a little disappointing compared with other Mercure Accor Hotels (small, bathroom door difficult to close, no shower cap or body lotion, poor lighting in bedroom). However, comfortable bed, crisp linen, warm after coming in from very cold weather and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for your visit and for taking the time to evaluate your stay at the Mercure Wien City. We are looking forward to welcome you again. Greetings Manager

Anonymous Friends - 13/12/2018 AccorHotels certified review
« Great location »

Location is excellent. Although the hotel doesn't have restaurant, it was easy to find one. "Skip the cleaning" sign with different options for environmentally friendly action is a good idea, but then there's single packed plastic tubes in the bathroom. Also no possibility to separate trash (plastic / paper / glass). Friendly staff:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irina K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Couples - 13/12/2018 TripAdvisor review
« Good quiet location but poorly heated rooms »

Location wise this hotel is slightly out of the tourist centre meaning it a quite peaceful but less than 5-10 minute walk. Plus the underground is close by. We stayed in one of the rooms decorated by their staff which was really good, vibrant and personalised. My only issue was as it was in December it was very cold outside. The air con did not pump any hot air out and we had been given a rather small radiator. It took 2 days with it on to make the room comfortable to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for stay in with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards General Manager

Robert Couples - 08/12/2018 AccorHotels certified review
« Short city break »

Helpful staff, good location but better skip breakfast...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Couples - 06/12/2018 TripAdvisor review
« Basic clean accommodation more 3star »

Clean hotel and friendly staff but very basic, reception area also next to the smallest bar in the world with one tap of beer and no where to really drink it as the reception seating area is like a series of bed cushions looking onto the street so hard to be comfortable with door sliding open every few mins and cold rushing in. Breakfast room also very small.Room was cleaned daily My 2 real complaints were the pillows were terrible flat and lumpy even the replacements that were asked for were as bad and secondly 70 stations on the TV and 2 of them are English speaking and guess what .....BBC news and Sky news ...That is not good enough for a 5 night stay as you need a break from visiting all the sites in Vienna and to have to watch these for 5 days was soul destroying other than that Free WiFi a plus and good location to centre of Vienna .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for stay in with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards Manager

Artem M. Families - 20/11/2018 AccorHotels certified review
« There was no type of room, that I’ve booked. »

No room with one big bed. Also this room was with greeting card for some other guest. So I was given a room of worst type with one bed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artem M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Kiril B. Business - 15/11/2018 AccorHotels certified review
« Below average »

There was fire alarm at 12:30am which woke me up and no information was given to us what is going on or what should we do. It seemd like a false alert but in any case I think it should have been handled more professionally, it was in the middle of the night after all. Breakfast selection is also quite limited and I think needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiril B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Friends getaway - 14/11/2018 TripAdvisor review
« Weekend in Vienna »

Nice hotel in quite area within walking distance to city centre. Just walk over the bridge and you reach a lot of sights and nice places to eat and drink. A tip is to join the hotels city-walk, including history and nice places to see.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for stayinf with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards Manager

Minas Couples - 07/11/2018 AccorHotels certified review
« good location and value for money »

Fast check-in. Good location. Rooms clean. Puble areas well maintened. Staff friendly. The toilet needs a bit improvement (shower than bath).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minas K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Solo travel - 22/10/2018 TripAdvisor review
« wien october 2018 »

I stayed at Mercure Wien City hotel for 3 days in October 2018 and I can only recoomend it: the personnel is friendly and polite; the hotel is close to city center, the stephansdom is 5 minutes walk and the KHM and the other important attractions /museum can also be reached walking. there are 2 underground stations, buses and trams all 2 minutes from the hotel and next door there is a supermarket and a bakery. based upon my experience I can only reccomend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Dear Guest! When guests like you take the time to write a review based on their visit at Mercure Wien City, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Best regards, General Manager

Roy C. K. H. Couples - 18/10/2018 AccorHotels certified review
« A great stay in the city of Vienna »

It is a great stay in the city of Vienna. The hotel was clean, breakfast was good and the staff were very helpful. Will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kah H. Roy C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Silvia Solo - 15/10/2018 AccorHotels certified review
« amazing holiday first time in wien »

the personnel were friendly and helpful - if I may say I found the room a bit dark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Business - 11/10/2018 TripAdvisor review
« Vienna business trip »

Hotel provided exactly what I needed. Good location close to the centre, excellent accommodation, good arrival and check out experience. It was only 5 minutes walk to/from the Morzinplatz bus stop with a direct link with the VAL2 bus service from the airport, so no need to pay for expensive taxis,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us.. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards,

Hajar K. Friends - 09/10/2018 AccorHotels certified review
« Light lightening »

The light is very bad inside the room , and vienna october is still not cold weather , the hotel turned the AC to warm condition... we was feeling warm and they was not ready to help and make it cold .. i dont recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hajar k., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Anonymous Friends - 02/10/2018 AccorHotels certified review
« Everything was fine, except we were charged for using the bottled water. The bottles should have something hung around the neck stating price »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 94.00 EUR Non member rate
From 89.30 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates