Hotel - Hotel Mercure Wien City
section.presentation.hotel.accorhotels
Mercure Hotel

Hotel Mercure Wien City

Hollandstrasse 3 
1020  VIENNA
AUSTRIA

968 reviews
TripAdvisor Rating Based on 968 reviews
See rates
Best price guarantee
From
From 89.00 EUR Non member rate
From 82.77 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request  (Nearby)
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 868 reviews

Our guest reviews for Hotel Mercure Wien City

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 968 reviews
Certificate of excellence 2016
TripAdvisor certified review
Couples - 26/06/2017
« not a good experience »

We were surprised when we found out that we received a very small "upgraded " room , the hotel has no charm, we got a garden vue but there was no garden, further much to expensive breakfast of 16 euro when round the corner for 5E all included, mini mini bathroom, garage fee also to high....

AccorHotels certified review
Peter F. Friends - 23/06/2017
« the pensioners »

Not bad as a inner city hotel goes, could do with a few smiles at breakfast.

AccorHotels certified review
Elinor G. Business - 22/06/2017
« Clean, comfortable, quiet and convenient to all! »

We were extremely pleased by the comfort and quiet of your hotel. Breakfast was good, locale excellent and every staff member went above and beyond to help

AccorHotels certified review
Graham W. Friends - 20/06/2017

Pleasant hotel, helpful staff and good location.

AccorHotels certified review
Yau L. L. Friends - 19/06/2017
« A wonderful stay »

I had a wonderful stay here, and the hotel is conveniently located in the city center, a brief ten minutes walk. The room is cozy and clean. The memory of my Vienna visit was good, and accommodation is one of the major contributor.

AccorHotels certified review
Clabots Business - 19/06/2017
« value for money ok, nearby my meeting location = convenient »

friendly staff, I was satisfied.

TripAdvisor certified review
Family - 18/06/2017
« Nice to stay »

Staff was very friendly. Location was great. You can walk to everywhere. Rooms were clean and well organized. Only bad thing was the pillows. Pillows was not comfortable. Recommended to everyone who will go to the Wien.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Can, thank you for taking the time to evaluate your stay. It is of great importance to us that you were satisfied with our services and the cleanliness. The positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. And thank you for the further recommendation of our hotel, which is actually the biggest compliment we can get. The constructive criticism regarding our pillows has been well noted. I hope to welcome you again soon. With kind Regards Christina Bonertz General Manager

AccorHotels certified review
Dan R. Couples - 14/06/2017
« Fine place great location »

Very nice stay which started with arrival and during our stay,hotel is in perfect location with short walk to center of town.we would certainly stay again.If there is any negative issue I would mention elevator which was constantly going up if you wanted go down.

AccorHotels certified review
Emma Friends - 05/06/2017

Good location, friendly staff,

TripAdvisor certified review
Family - 05/06/2017
« Bad Conection »

Hotel well located. Good rooms and ar conditioning working properly ( we had an average of 30 Celsius during our 4 days vist) staff cooperative. Especially caroline ( speaks portuguese) INTERNET CONNEECTIONS THE WORST I EVER SAW . Staff has tried to help but no way of improuve it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback on your stay at Mercure Wien City. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Rest assured that we will take the appropriate measures and are already in contact with our internet provider. I hope to welcome you again soon. With best Regards Christina Bonertz General Manager

AccorHotels certified review
Anonymous Business - 04/06/2017
« clean beautifully presented rooms,very helpful staff. »

staff were helpful giving directions, organising taxis. breakfast staff were attentive. rooms were clean in excellent condition and decoration.

AccorHotels certified review
M B. Families - 03/06/2017
« Great staff, well located, everything very clean »

Staff very friendly and helpful; rooms very good, quite roomy; nice breakfast; good location being just across the bridge from the Inner Stadt and a short walk from the Prater. Lots of nice restaurants within 5-10 minute walk.

AccorHotels certified review
Stephanie Friends - 01/06/2017
« My experience was very satisfactory. »

The staff was extremely helpful and the surrounding was clean. They were always helpful to say the least and the food was very nice, well prepared and varied!

AccorHotels certified review
Alex Couples - 30/05/2017
« Average »

Aircon did not work on 1st night. Carpark expensive. Premium wifi slower speed than free wifi. Breakfast limited selection. Room very small. Few english tv channels.

AccorHotels certified review
Richard Business - 28/05/2017
« Ideal position, friendly staff »

Within walking distance of the city centre but out of the teeming tourist area. Quiet, clean, nice breakfasts. Although there is room service it is limited and that's a drawback on the evenings when you are tired and just want to stay in.

TripAdvisor certified review
Business - 27/05/2017
« Well situated, friendly staff. »

A relatively small, modern hotel situated within walking distance of the city centre but away from the over-crowded touristy areas. Our room was very quiet, with good amenities. The staff were all very friendly and helpful. While the breakfasts were excellent, the hotel has no restaurant and if you want to stay in, you have to use room service which is provided from some local cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for your visit and for taking the time to review your stay. We are very happy to read how much you enjoyed the central location but also the advantages slightly outside the main tourist zone. We are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. Thank you very much! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christina Bonertz General Manager

AccorHotels certified review
Neil W. Business - 26/05/2017
« good comfortable stay  »

nice room with good facilities Room was rather warm as air con control was not functioning

AccorHotels certified review
Anon Business - 23/05/2017
« Pleasant stay for business in Vienna »

Everyone very efficient and cheerful. Hotel is well located but quiet.

AccorHotels certified review
Susan F. Couples - 23/05/2017
« Convenient, clean and comfortable »

Lovely helpful staff, everywhere clean, room very comfortable. Central location, close to the Cathedral and transport links.

AccorHotels certified review
Ian C. Couples - 22/05/2017
« 4days in Vienna  »

We stayed 4 nights in the Mercure Hollandstrasse hotel and enjoyed our stay. We had a superior room which had a magnificent picture of the area on the main wall of the room. The bed was comfortable and our room had a bath and shower. There was a jug for boiling water and some cups. A small refrigerator was provided which enable us to have milk for an occasional cup of tea. We loved the little Mercure bath duck concierge and we were invited to take it as a memento of our stay. We were surprised and appreciated the thought. We did not use the breakfast facilities at 16 euros each (for 2 people for 4 days far too expensive) so we found some local bread shops which gave us all we needed.

Our most recent 20 reviews See more reviews
In partnership with Powered by

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 89.00 EUR Non member rate
From 82.77 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 360 m Sofitel Vienna Stephansdom
Sofitel Vienna Stephansdom Hotel
From
From 287.10 EUR Non member rate
From 258.39 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 440 m Mercure Vienna First
Mercure Vienna First
From
From 129.00 EUR Non member rate
From 129.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 450 m Hotel Mercure Wien Zentrum
Hotel Mercure Wien Zentrum
From
From 119.00 EUR Non member rate
From 119.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 550 m Novotel Wien City
Novotel Wien City Hotel
From
From 123.00 EUR Non member rate
From 123.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in VIENNA
See rates