Hotel - Hotel Mercure Wien City
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Mercure Hotel

Hotel Mercure Wien City

Hollandstrasse 3 
1020  VIENNA
AUSTRIA

988 reviews
TripAdvisor Rating Based on 988 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request  (Nearby)
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 988 reviews
TripAdvisor review
Couples - 26/06/2017
« not a good experience »

We were surprised when we found out that we received a very small "upgraded " room , the hotel has no charm, we got a garden vue but there was no garden, further much to expensive breakfast of 16 euro when round the corner for 5E all included, mini mini bathroom, garage fee also to high....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your visit and for taking the time to write a review. I am very sorry to hear that we were not able to make you happy with the upgrade to a higher category. A higher category does not necessarily mean a larger room but rather the included services. Unfortunately I could not find out by you user name which room you have inhabited. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for supervised, reserved parking spots here in Vienna, a city that can get costly at times. Again, I hope you understand. Thank you again for your comment. With best Regards Christina Bonertz General Manager

TripAdvisor review
Family - 18/06/2017
« Nice to stay »

Staff was very friendly. Location was great. You can walk to everywhere. Rooms were clean and well organized. Only bad thing was the pillows. Pillows was not comfortable. Recommended to everyone who will go to the Wien.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Can, thank you for taking the time to evaluate your stay. It is of great importance to us that you were satisfied with our services and the cleanliness. The positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. And thank you for the further recommendation of our hotel, which is actually the biggest compliment we can get. The constructive criticism regarding our pillows has been well noted. I hope to welcome you again soon. With kind Regards Christina Bonertz General Manager

TripAdvisor review
Family - 05/06/2017
« Bad Conection »

Hotel well located. Good rooms and ar conditioning working properly ( we had an average of 30 Celsius during our 4 days vist) staff cooperative. Especially caroline ( speaks portuguese) INTERNET CONNEECTIONS THE WORST I EVER SAW . Staff has tried to help but no way of improuve it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback on your stay at Mercure Wien City. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Rest assured that we will take the appropriate measures and are already in contact with our internet provider. I hope to welcome you again soon. With best Regards Christina Bonertz General Manager

TripAdvisor review
Business - 27/05/2017
« Well situated, friendly staff. »

A relatively small, modern hotel situated within walking distance of the city centre but away from the over-crowded touristy areas. Our room was very quiet, with good amenities. The staff were all very friendly and helpful. While the breakfasts were excellent, the hotel has no restaurant and if you want to stay in, you have to use room service which is provided from some local cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for your visit and for taking the time to review your stay. We are very happy to read how much you enjoyed the central location but also the advantages slightly outside the main tourist zone. We are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. Thank you very much! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christina Bonertz General Manager

TripAdvisor review
Couples - 24/11/2016
« Very nice hotel »

Nice hotel. Friendly and helpfull staff. Good location. Big rooms and clean. Nice breakfast and very king staff during the breakfast. Good wi-fi but terrible tv channels, only in german and this is unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Thank you for taking the time to review your stay. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My Team and I are looking forward to welcoming you back as a guest hopefully soon. With best Regards Christina Bonertz Resident Manager

TripAdvisor review
ionescur704 Couples - 23/11/2016
« Very good, but where was the fridge? »

We were very pleased with our stay at Mercure Hotel Wien City. The duck was so funny! Just two observations: 1. We found no fridge inside the room 2. The toilet vase was very insecure, seemed like it would broke every time you would use it. Except for that it was exactly what we wanted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Thank you for taking the time to review your stay . We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are glad, that you liked the small rubber duck in the bathroom, a small attention for our guests. We are surprised that they did not find the minibar, each of our rooms is equipped with one. Thank you for the note regarding the toilet we have repaired this of course immediately My Team and I are looking forward to welcoming you back as a guest hopefully soon. Kind Regards Christina Bonertz Resident Manager

TripAdvisor review
Business - 06/11/2016
« Magnificent place »

The hotel is appeared to place extremely comfortable in order to go for working, resting, and walking: near to the city center and to the subway station for reaching the working place. Furthermore, there is a stop nearby for the bus in the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, thank you very much for your positiv review of your stay in the Mercure Hotel Wien City. It is fantastic to hear how much you have enjoyed staying with us and exploring the central location of the hotel and the convenient Bus connection to the airport. My Team and I are looking forward to welcoming you back as a guest hopefully soon. With kind Regards Christina Bonertz Resident Manager

TripAdvisor review
Business - 27/08/2016
« Very modern, central and affordabole »

Thanks for a wonderful stay, lovely room, very clean, extremely helpful staff and fabulous breakfast. We'll definitely be recommending this hotel to friends and will return. It was very central for walking to all attractions and sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CathJ73, Thank you for taking the time to review your stay at Mercure Wien City. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Christina Bonertz Resident Manager

TripAdvisor review
Rajat_goyal Couples - 18/07/2016
« Jul 16 »

Good location, 10 minutes or less walk from stephansdom and downtown. Average hotel, nothing bad about it but nothing great either. Rooms are a little small. Got a good deal on club Accor. Breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajat_goyal, thank you very much for taking the time to review your stay witzh us. I am glad to hear that all in all you had a good time with us and that you enjoyed the convenient location of our hotel. Please feel free to contact us next time prior your arrival that we can allocate a bigger room for you. With best Regards Christina Bonertz Resident Manager

TripAdvisor review
Family - 09/07/2016
« Nice Hotel »

It has a perfect location.Friendly staff, especially reception clerk Celal was very kind and helpful.Rooms are clean and comfortable as the same with other Mercure hotels all around the world. We will absolutely stay in Mercure Wien City again on our next Vienna trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fduzgit, We very much appreciate your comments regarding your stay at the Mercure Hotel Wioen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. K9ind Regards Christina Bonertz Resident Manager

TripAdvisor review
Couples - 14/06/2016
« pros and cons »

We paid for a superior room, and this was like slalom trying to get around the luggage in a small room. Wouldn't like to see a standard room. Breakfast is too expensive, so didn't eat in. Best thing was 'business centre' with access to computer and printer, so we could organise travel and print out tickets. Great location, so maybe the small room is to be expected in a capital city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DuoRgo, Thank you for taking the time to tell us about your stay with us. It is great to hear, that you have enjoyed the location of the hotel and that you appreciated the service in regards of the provided Business center. I am sorry to hear that you have felt the size of the room as disturbing. Unfortunately it it seems to me that this came not during your stay to our attention. We have different kind of rooms with different strengthen and would have loved to change a room to make your stay even better. I hope that you will give us a second chance to prove that we are well able to meet all your expectations. If you would contact us in advance taht all preferences can be considered, would be fantastic. Sincerely Yours Christina Bonertz Resident Manager

TripAdvisor review
Solo travel - 09/06/2016
« Just right »

Excellent, will come here again. Great location, near the action. Room well equipped with good safe at sensible height. Good service, rooms done promptly in the mornings once I left, breakfast fine with a full pot of coffee placed on my table, just as I like it. I asked for a quiet room and got one at the back. Only query would be that my friend, who had a room overlooking the street, sometimes found it noisy at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S, Thank you for commenting on your stay with us. It is great to hear how much you enjoyed your time and that we could make your stay even more pleasant by fullfill your wish to get a room to the backside of the hotel. Would be great to welcome you back one day in the near future. With best Regards Christina Bonertz Resident Manager

TripAdvisor review
Business - 27/05/2016
« A bit disappointed »

The hotel is a bit disappointment compared to other Mercure hotels in Austria and other countries. The room was quite small and the breakfast poor compared to the price. Luckilly, the great staff and good parking facilities improved the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jaromirs624, thank you for your comments to our hotel and thank you for pointing out the friendliness of our staff and we are luckky to hear the car parking in the hotel has been convenient for you. I am very sorry to hear that the breakfast could not fully statisfy you, please rest assured that we will take this opportunity to improve our performance in this area. We hope you give us the possibility in the near future to fully convenience in all areas. Sincerely Yours Christina Bonertz Resident Manager

TripAdvisor review
Couples - 23/05/2016
« Excelent Hotel close to the Town Centre »

The rooms are well designed, perfectly furnished, and equipped with all a traveller needs but they are rather small..Breakfast buffet is good and the service competent. The hotel is only 10 minutes walk the center of Vienna (cathedral square, Hofburg) and near a subway station and a stop of the airport bus. Staying there is a nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EdwinAltinger, "staying with us is anice experince", we truly thank you for these fantastic words!!!! It sounds very anxious at that you had a great time and that we could contribute to your satisfaction. We hope for your next stay in Vienna we will be again your first choice. Sincerely Youry Christina Bonertz Resident Manager

TripAdvisor review
Family - 18/05/2016
« Hotel located close to city center, recommended. »

Hotel is not far from the main attractions in the city centre, just some 6 or 7 blocks. The hotel isn't new, but in good conditions. Breakfast is good. Personnel isn't friendly, well, in Vienna people isn't friendly indeed. There's a Spar supermarket few blocks heading to the centre and the Tram station is just crossing the channel's bridge, through it, you can get the other side of the city's centre (Opera house and others).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renato M, Thank you for taking the time to tell us about your stay at Mercure Wien City. I am happy to hear that all in all you have enjoyed a good time with us and in Vienna, due to the convenient location of the hotel. I thank you for pointing out what could and should have been better. Please rest assured that we will take this opportunity to improve our performance, especially regarding the service which is of course a key element of any experience. I hope to welcome you again soon. With best Regards Christina Bonertz Resident Manager

TripAdvisor review
Friends getaway - 23/03/2016
« Mercure Hotel Vienna »

Convenient location, not far from the main city centre. Staff were very friendly. The only negative aspect was the fact that there was only 1 lift in the hotel which also seemed to be used as the service lift for the hotel staff. This meant that there could be quite a wait for the lift!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure-Guest thank you for having taken the time to review our hotel. I am glad to read that you enjoyed our location. I regret to read that our lift did not meet your expectations. We do apologize for the inconveniences regarding your stay at our hotel! We would be glad if you could give us a chance again to convince you of the quality of our services. Best regards from Vienna David Schiefer Front Office Manager

TripAdvisor review
Couples - 25/01/2016
« Good location, helpful staff! »

Room was a little 'retro' but comfortable. No complaints about shower and toilet facilities. Room was nicely warm. Staff were very helpful with giving us tips about getting the Vienna card and with travel directions. Only downside is the breakfast spread which offers few variety for vegetarians (especially if you don't take eggs), and it was the same spread every day. After 5 days we were pretty much over it. Would be nice to vary the menu, especially during Christmas when it's supposed to be festive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BiscuitBubbles We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Vienna David Schiefer

TripAdvisor review
Michelle G Couples - 15/01/2016
« Vienna excellent »

The hotel is close to.transport and is central to all the main attractions. Hotel staff excellent with a special mention to the staff in the restaurant who were the most helpful and the breakfast was to die for along with the comfortable bed. Would recommend this hotel in a heartbeat if I returned to Venice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle G We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Vienna David Schiefer

TripAdvisor review
StixsB Couples - 28/12/2015
« A short Christmas break in Vienna »

A very clean hotel situated at the northern end of the city. The reception is compact but very adequate and the rooms are warm and welcoming, ideal as a base for exploring the area. All staff are fluent in english and very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear StixsB, What a pleasure to read your review here on TripAdvisor! We are very happy to read that you had a pleasant stay and you will stay here again: we will be more than happy to welcome you in our property! I send you my best regard! David Schiefer Front Office Manager

TripAdvisor review
Couples - 23/12/2015
« Satisfactory stay »

The room we got was spacious, although slightly outdated. Breakfast was very good, good choice of breads, eggs ect. Staff was friendly and attentive. Location was near the centre, although still a good 15 min walk to the main attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 355erik, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Merry christmas and a happy new year. Sincerely, Ronny Seidlitz Front Office Manager

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