Hotel - Hotel Mercure Wien City
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Mercure Hotel

Hotel Mercure Wien City

Hollandstrasse 3 
1020  VIENNA
AUSTRIA

1,007 reviews
TripAdvisor Rating Based on 1,007 reviews
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From 119.00 EUR Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request  (Nearby)
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,070 reviews

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,007 reviews
TripAdvisor review
Couples - 16/09/2017
« Nice »

After several of Mercure hotels that I stayed this one is the oldest old furniture but still in good location parking costs 22 euro per night nice place good service and close to the old town and all the main attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your visit and for taking the time to write a review. We are pleased to hear that you were satisfied with our service and location. However we are sorry to hear that you had the impression that the hotel looks was a bit old. We have already invested very much among other things in the room renovation, further improvements are already in planning. We would love to welcome you back as our guest. Kind Regards Christina Bonertz General Manager

AccorHotels certified review
Gabriel Couples - 14/09/2017
« Good »

Even though we said at the reception that we were members of a club, we did not receive any benefit in the room or at all. According to them, the benefit is only relevant to members of the Silver Club. There is a problem with the elevator, relatively long wait, it is probably due to the fact that one elevator serves 7 floors .. I want to positively note the young man in the reception (I do not remember his name), professional and with a desire to help.We were in room 418, Difficult to close the bathroom door (although we called the maintenance man, he could not fix the difficulty). Cleanliness room needs improvement. For example: crumbs on the floor, lack of bottles of shampoo (treated after I drew the attention of the responsible). In general the hotel is recommended, with little care and can be accomplishe

AccorHotels certified review
Anonymous Couples - 14/09/2017

The air conditioner was very noise and we can't sleep when it was working The cleaning of the room was not so satisfaction The brakefast was ok The check in and out was fast The garage was very expensive The hotel was placed in good place It was ok not more

AccorHotels certified review
Anonymous Couples - 14/09/2017
« Perfect combination of quality and location »

We stayed for 3 nights and we loved the hotel. Very close to the historical sites and still close to public transportation for other attractions.

AccorHotels certified review
Valentin L. Couples - 13/09/2017
« Everything were perfekt!!!!!!!!!!!!!!!!!!! »

No time writing, I'm back to work. I joy my stay in Wienna.Vielen Dank.

AccorHotels certified review
Anonymous Families - 12/09/2017

Good location, right by the Danube and close to Stephrnplatz and Hapsburg palace, no more than 15 min walk away Lots of restaurants to eat around as well. Staff was great especially the gal that checked us in Thursday night, forgot her name but she had dark hair... very sweet, helpful and always smiling

AccorHotels certified review
Valentina Business - 11/09/2017
« - »

The pillows are extremely uncomfortable and the bedding is made of some material that does not breathe with the skin and the feeling is that it is always very hot.

TripAdvisor review
Couples - 11/09/2017
« Nice »

Easy to get to using airport bus. 20 min to Morzinplatz, stand 8, bus line 2? Can walk to Stephens Cathedral n then to State Opera. Transportation is close. Hotel is well priced, clean. A good idea to have the wall hooks. Disappointed that we couldn't check in early as we had an early flight n v tired. Night staff is friendlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, We are always pleased to learn that our guests have enjoyed their visit with us an dyou liked the location. I regret that we could not check you in early in the morning. Please be assured that if it is somehow possible, we will gladly satisfy our guests. However it is not always possible, as it depends on how well we were booked the day before, which room category was booked and hown many guests booked and paid in advance for an early check-in. It is always advantageous to inform us in advance. We are looking forward to welcoming you as a guest in our hotel again. Best regards, Christina Bonertz General Manager When guests like you take the time to write a review based on their visit at Novotel München City Arnulfpark, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on … in particular. Your comments encourage us to continue to provide the best possible services for our guests. We would like to especially thank you for … We are looking forward to welcoming you as a guest in our hotel again. Best regards,

AccorHotels certified review
W. A. Couples - 10/09/2017
« Very enjoyable, and the staff were very pleasant and helpful »

we enjoyed the whole experience. Breakfasts were to our liking, the room was clean and comfortable, although the square corners on some of the furniture were a slight hazard. Your eco policy is excellent. All the staff were so pleasant and helpful.

AccorHotels certified review
Anonymous Couples - 07/09/2017
« Helpful staff »

Balasz helped enormously in arranging for a lost item in a previous hotel in Slovakia to be sent to our next hotel after Vienna. Very good breakfast spread and friendly waitresses. Room whacky but excellent - only complaint that the aircon was not working properly.

AccorHotels certified review
Pete Couples - 02/09/2017
« A Good Stay »

Reception staff were good as was the location. Room was a bit small, but well appointed. Wi-fi was slow.

AccorHotels certified review
Mosonyi Couples - 29/08/2017

Good hotel location / accessibility, very polie and helpful staff, rooms / bathroom fine, good breakfest, general atmosphere friendly

AccorHotels certified review
Derek B. Couples - 29/08/2017
« Mr Derek B. »

I have stayed at this hotel before and I have always found the staff very helpful. I like the position in the city and will definitely stay again.

AccorHotels certified review
Bertil Business - 24/08/2017
« Convenient »

Very bad wifi connection Shower outlet not able to fixate Otherwise quite OK. Friendly staff, OK breakfast.

AccorHotels certified review
Mayer M. Families - 23/08/2017
« very good and kind »

WE ENJOYED OUR STAY THERE AND THE ROOMS WERE GOOD THE ONLY PROBLEM WE HAD WITH THE PARKING I HOPE YOU CAN EXTEND YOUR PARKING DOWNSTAIRS WITH ENOUGH ROOM FOR THE HOTEL GUESTS

AccorHotels certified review
Mahdi Families - 22/08/2017
« Friendly and helpful staff »

This is my second visit to Wien and in both visits I stayed at Mercure. Even in future, I will choose Mercure hotel because the hotel is children friendly and has garage parking for the car.

AccorHotels certified review
Maria Families - 21/08/2017
« Great »

Very good and morning staff at reception desk very helpful!

AccorHotels certified review
Anonymous Couples - 20/08/2017
« excellent »

very helpful staff very comfortable room

AccorHotels certified review
Moses Families - 18/08/2017
« We are very enjoye »

We love the clean room, the perfect Behavior from the stuff. they tricked to us very good and friendly, smiling and always trying to help.

AccorHotels certified review
Peter W. Couples - 18/08/2017
« Good location »

For us, the location was very important. In this, we were luckier than expected. The airport bus line 2 stops just across the canal, which is also close to the underground, tram and bus stops at Schwedenplatz. Cafes, restaurants, bars and even a Spar supermarket are just a few minutes walk from the hotel. Hotel staff are friendly and helpful, and everything works.

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