Hotel Mercure Wien City 4 stars

TripAdvisor rating 4.0/5 1,256 reviews
Hotel Mercure Wien City
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+ 18 Services
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Hotel extras

  • EXCELLENT location! Just a 5-minute walk to the city center...

  • FREE guided walking tour! Every Saturday (limited places)...

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020
vienna
austria

Tel: +431213130

Fax: (+43)1/21313230

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U2 :   U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181

Our accommodations

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Standard Rooms with a shower or bathtub

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Rooms, King Size or 2 Single Size Beds with bathtub

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Rooms with King Size Bed and shower

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Monika & Magali: Viennese Prater

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Julia & Lisa: BookArooM

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Kathrin & Celal: Alm

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Anna & Balazs: Alice in Wonderland

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by Angela & Christina: Pop Art

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

My Room by David: Graffiti Art

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

BELVEDERE

Photo non contractuelle / Strictly non binding

Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 115

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,377 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,256 reviews

Good stay :)

Customer review rating 4.5/5

Omega Families - 13/08/2019 AccorHotels review

Good stay, possibility to extend, friendly staff

Dear OmeGa, thank you very much for the good rating of your last stay and for your time to write some comments too. It would be my pleasure to get the possibility of welcoming you soon again, Alexander Mitgutsch Resident Manager

The hotel where I return again and again

Customer review rating 4.5/5

Ksenia B. Solo - 12/08/2019 AccorHotels review

It was extremely excellent - as always: friendly professional staff, cleanness of the rooms, excellent location.

Dear Ksenia, thank you so much for your stay and for your time to rate us & for sharing your impressions! It is my pleasure to read that you feel totally welcomed and comofortable every time you are staying with us! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Very nice and well located hotel

TripAdvisor rating 4.0/5

800gabrieln Family - 11/08/2019 TripAdvisor review

The location is close to the very center of the city. Good parking is available. The room was well equipped, clean and quiet. The people in the reception were efficient and friendly. I would be glad to come here again.

Great location with parking and a friendly staff.

Customer review rating 4.5/5

Js Couples - 07/08/2019 AccorHotels review

We had a few days in Vienna and wanted to stay near the city center. This Mercure hotel was affordable, clean with a friendly staff. It also had a garage, which helped a lot.

Dear J.S., thank you very much for the good rating and for your nice comments regarding you last stay. I am happy to read that you felt welcomed and that you enjoyed your time in Vienna. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

WELL WORTH A VISIT

TripAdvisor rating 4.0/5

Graeme L Friends getaway - 01/08/2019 TripAdvisor review

First time visit to Vienna , what can I say it was fabulous city , very friendly welcoming , clean city and also not an expensive city , plenty to do and see and take in , and also a must take twin city boat trip from Vienna to Brastlivia Slovakia

Dear Graeme, thank you very much for the perfect rating! I am happy that you had a great time in Vienna (&Bratislava) and it would be my pleasure to welcome you soon again. Best regards, Alexander Mitgutsch Resident Manager

Excellent Service

Customer review rating 4.5/5

Arindam Families - 31/07/2019 AccorHotels review

The Staff were very helpful and friendly and they provided us with relevant Informations. Room was very well maintained and clean.

Dear Arindam, thank you very much for staying with us and for your time to rate your last visit of the Mercure Wien City. It is my pleasure to read that you enjoyed your room and that you felt welcomed by our staff! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager
Customer review rating 4.5/5

Sarit N. Families - 26/07/2019 AccorHotels review

very good

Dear Sarit, thank you very much for your time to rate your last stay and for all the comments! It great to see that you had a good time with us and of course we will consider changing our breakfast offer as well to meet also your vegetarian expectations at your next stay. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Disappointed

Customer review rating 4.5/5

Anonymous Business - 20/07/2019 AccorHotels review

I was expecting much better hotel considering the price

Dear Przemyslaw, thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate the sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. sincerely, Alexander Mitgutsch Resident Manager

Nice and cosy

TripAdvisor rating 4.0/5

h_mFRA Couples - 20/07/2019 TripAdvisor review

Had a nice stay in Mercure Wien City. We felt welcome and enjoyed our stay, had nothing to complain about except maybe the location, but the hotel in itself is fine. Still feel that Mercure has lost some of its lustre a bit over the years though. Had the opportunity to stay in one of the staff-designed rooms, and even though it wasn't quite our taste we thought it was a great concept that should develop in other establishments.

Nice

Customer review rating 4.5/5

Attila Friends - 16/07/2019 AccorHotels review

The hotel is nice and the receptionist is very helpful at night and in the morning as well.

Dear Attila, thank you for your time to rate us and your last stay in Vienna! It is my pleasure to see that you absolutely enjoyed your stay and I am looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Great Service!

Customer review rating 4.5/5

Douglas Couples - 10/07/2019 AccorHotels review

Everything was excellent, as usual!

Dear Douglas, thank you very much for the perfect rating of your last stay! I am looking forward to welcoming you very soon again, Alexander Mitgutsch Resident Manager

Business hotel in the heard of Vienna

Customer review rating 4.5/5

Wolfgang L. Business - 09/07/2019 AccorHotels review

Price was ok, due to the near to he 1st district of Vienna, room was clean and friedly, this time they forgot my accor members benefits (no water in the room, no welcome mail). Only thing which has changed to negative - the former director allowed loading your hybrid or electric car in their parking garage. The actual manager doesn't allow that. So business people with such cars have to choose another hotel. As i drive such a car, i have to leave too ...

Nice hotel close too downtown.

TripAdvisor rating 4.0/5

Corin C Family - 09/07/2019 TripAdvisor review

A good choice to stay near the city center. A decent hotel with decent rooms for business or for leisure. If you travel by care, the underground garage is a great help and the price is not exaggerreted.

Customer review rating 4.5/5

Joanne Couples - 07/07/2019 AccorHotels review

Nice place, quiet room, good location. Great breakfast. Bit expensive but maybe this is the case for Vienna.

Very Good stay in Vienna

Customer review rating 4.5/5

Greg Families - 02/07/2019 AccorHotels review

Very good stay in Vienna - hotel is close to centre of city and easy walking access to major squares and pedestrian area. Staff was helpful and courteous (for the most part). Had two different rooms - one updated and quite nice, the other a bit more dated, but still very comfortable. Not a lot of noise despite being on busy street and facing the street. Overall, would be happy to stay here again!

Much below expectation

Customer review rating 4.5/5

Sanjay A. Families - 24/06/2019 AccorHotels review

ROOM WAS SMALL FOR THREE PERSON. BREAKFAST WAS NOT AT ALL VALUE FOR MONEY KEEPING IN VIEW PRICE, QUALITY AND VARIETY OF FOOD. WE EXPECTED MUCH MORE FROM HIGH-END HOTEL OF ACCOR GROUP.

NOT VALUE FOR MONEY

TripAdvisor rating 4.0/5

Pioneer36259264747 Family - 24/06/2019 TripAdvisor review

Room was very small for three person. Breakfast was not at all value for money keeping in view price, quality and veriety of food. We expected much more from the high end hotel of Accor Group. Overall experience was below expectation.

Dear Pioneer36259264747, thank you very much for your time to share and for writing about your impressions of your last stay with us. I am very sorry that not all your expectations have been met; of course it is our goal to fulfill all our guests wishes and so we are going to review and revise our services and offers. It would be great if you will give us the opportunity to convince you of our service at your next visit to Vienna! Best regards, Alexander Mitgutsch Resident Manager

Good Experience

Customer review rating 4.5/5

Amardeep S. B. Families - 13/06/2019 AccorHotels review

It was a good experience. The room was nice, the staff was helpful.

OK!

Customer review rating 4.5/5

Claude G. Couples - 03/06/2019 AccorHotels review

Air conditioned in the room not working the first night. Only one elevator in such a large hotel, you have to be patient to get out of the hotel in the morning! A hotel employee suddenly opens the door in the morning just as I came out of the bathroom naked!! She was supposed to fill the mini bar!! She knocked at the door and entered straight away!! Distressing!!

Dear Claude, thank you for sharing your impressions about your last stay and for your rating; I am very sorry for the inconveniences caused by the A/C and specially I want to excuse for the interruption in your room! It would be my pleasure to welcoming you soon again and that you will give us the opportunity to fully convince you of our service. best regards, Alexander Mitgutsch Resident Manager

Nice hotel at good location

Customer review rating 4.5/5

Ran Couples - 03/06/2019 AccorHotels review

The hotel is very nice in great location. Staff very friendly and helpful. Breakfast is OK, not overwhelming. Room was clean and comfortable.

Dear Ran, thank you very much for all the comments about your last stay with us and for your time to rate us. I am happy to see that you enjoyed your days in Vienna and a special thank you for your words about our staff members which I will gladly share. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager
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