Hotel Mercure Wien City 4 stars

TripAdvisor rating 4.0/5 1,225 reviews
Hotel Mercure Wien City
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+ 18 Services
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Hotel extras

  • EXCELLENT location! Just a 5-minute walk to the city center...

  • FREE guided walking tour! Every Saturday (limited places)...

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020
vienna
austria

Tel: +431213130

Fax: (+43)1/21313230

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U2 :   U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181

Currently, close to our hotel

Mozart's house, visit

From 01/01/2014 to 31/12/2019

At 779 m

Saint-Stephen Cathedral, Vienna, visit

From 01/01/2010 to 31/12/2019

At 828 m

Pierre Bonnard: the colour of memory, exhibition

From 10/10/2019 to 12/01/2020

At 853 m

MAK - Museum of Applied Arts, visit

From 01/01/2014 to 31/12/2019

At 915 m

Albertina Palace, Vienna, visit

From 01/01/2010 to 31/12/2019

At 1.3 km

KunstHausWien, Vienna, visit

From 01/01/2017 to 31/12/2019

At 1.3 km

Vienna's Giant Ferris Wheel

From 01/01/2015 to 31/12/2019

At 1.5 km

The Belvedere, Vienna, visit

From 01/01/2011 to 31/12/2019

At 2.7 km

Pratar, Vienna, visit

From 01/01/2018 to 31/12/2019

At 2.8 km

Twenty-first century house, Belvédère 21; visit

From 01/01/2014 to 31/12/2019

At 3.3 km

Our accommodations

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Standard Rooms with a shower or bathtub

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Rooms, King Size or 2 Single Size Beds with bathtub

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Rooms with King Size Bed and shower

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Monika & Magali: Viennese Prater

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Julia & Lisa: BookArooM

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Kathrin & Celal: Alm

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Anna & Balazs: Alice in Wonderland

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Angela & Christina: Pop Art

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by David: Graffiti Art

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

BELVEDERE

Photo non contractuelle / Strictly non binding

Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 115 m²

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,293 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,225 reviews

OK!

Customer review rating 4.5/5

Claude G. Couples - 03/06/2019 AccorHotels certified review

Air conditioned in the room not working the first night. Only one elevator in such a large hotel, you have to be patient to get out of the hotel in the morning! A hotel employee suddenly opens the door in the morning just as I came out of the bathroom naked!! She was supposed to fill the mini bar!! She knocked at the door and entered straight away!! Distressing!!

Dear Claude, thank you for sharing your impressions about your last stay and for your rating; I am very sorry for the inconveniences caused by the A/C and specially I want to excuse for the interruption in your room! It would be my pleasure to welcoming you soon again and that you will give us the opportunity to fully convince you of our service. best regards, Alexander Mitgutsch Resident Manager

Nice hotel at good location

Customer review rating 4.5/5

Ran Couples - 03/06/2019 AccorHotels certified review

The hotel is very nice in great location. Staff very friendly and helpful. Breakfast is OK, not overwhelming. Room was clean and comfortable.

Dear Ran, thank you very much for all the comments about your last stay with us and for your time to rate us. I am happy to see that you enjoyed your days in Vienna and a special thank you for your words about our staff members which I will gladly share. Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Clean and comfortable room, close to all!

Customer review rating 4.5/5

Anonymous Solo - 21/05/2019 AccorHotels certified review

The front desk reception was helpful and available at all times. The room was very clean and comfortable. My only issue is that the WiFi connection was very weak in my room. I had to go to the lobby to get a good connection.

Miss

Customer review rating 4.5/5

Cheryl O. Friends - 15/05/2019 AccorHotels certified review

Lovely hotel, good location for the city centre and staff really friendly and helpful. My only complaint was the room was very hot and stuffy the air con didn’t really help but would use the hotel again.

comfortable and (almost) quiet

Customer review rating 4.5/5

- Business - 15/05/2019 AccorHotels certified review

I value privacy and quiet most of all. Usually I find this in your hotel. This time, around 2 a.m. one of the personnel entered the room opposite mind talking loudly (on a phone?). I had to get out of bed and call out to him to be quiet. This I found unacceptable.

Dear Hendrika, thank you very much for staying with us during your visit in Vienna. I am very sorry for the inconveniences caused during that night and please be sure that this is not our standard. It would be my pleasure to welcoming you soon again and if you will give us the possibility to totally convince you of our service! Best regards, Alexander Mitgutsch Resident Manager

Clean hotel and good breakfast

Customer review rating 4.5/5

Charles V. D. R. Families - 02/05/2019 AccorHotels certified review

As always the rooms are very nice and clean. Breakfast was good as well, many choices. The best service from a employee came from Kitty Perei, Kitty knows 'customer interaction' and going the extra mile to give the guest a good experience at the hotel. Kitty's communication skills are excellent in both German and English. We visited the hotel with 5 family members and all said the same on Kitty. Job well done Kitty!

Very good

Customer review rating 4.5/5

Mariona V. Couples - 23/04/2019 AccorHotels certified review

Location and facilities are very good. Was upgraded to a privilege room on arrival, which was a very nice surprise. Staff was very friendly and the room was very nice. The only downside was that wifi did not work most of the time, at least not in my room (though it seemed to work fine in the reception). The breakfast was also fine, although I would have liked a wider selection in fruit, but that is just personal preference.

Fine

Customer review rating 4.5/5

Anonymous Business - 21/04/2019 AccorHotels certified review

The staff were friendly and helpful, and the room was fine, but the shower drain was plugged or something, so the water drained too slowly and I had to take breaks during showers to let the water run down or flood the bathroom.

Flawless!

Customer review rating 4.5/5

Nimrod W. Couples - 14/04/2019 AccorHotels certified review

We stayed here one night, since we had an early flight from Vienna, and the hotel is near the airport bus. Gabor checked us in quickly, efficiently, respecting my platinum member. We got upgraded to a privilege room, which was nice & cozy with all the extra amenities you can think of. I stayed at more than 10 different Accor hotels in Vienna, and this one is one of my favorites now! Thank you Gabor & rest of the team!

Dear Nimrod, thank you very much for your praise - of course I will forward it to Gabor directly! It is great that we were able to convince you of our service and I am looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Hotel was fine and comfortable on the whole, despite a few challenges.

Customer review rating 4.5/5

Adam F. Families - 08/04/2019 AccorHotels certified review

We booked a room with a cot, but this was not provided when we arrived and the member of staff on the desk did nothing to help us, so our baby had to sleep in our bed until the second day when we someone helped sort it out.

Good and comfotable

Customer review rating 4.5/5

Ron Couples - 25/03/2019 AccorHotels certified review

Good and comfortable stay

Dear Ron, thank you very much for the rating of your last stay with us! It is my pleasure to see that you felt welcome and that you enjoyed your time in Vienna! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

There was nothing I didn’t expect and all I expected was there

Customer review rating 4.5/5

Anonymous Business - 24/03/2019 AccorHotels certified review

Easy, hassle free, uncomplicated.

Lovely hotel

Customer review rating 4.5/5

Grace Couples - 17/03/2019 AccorHotels certified review

Our room was lovely, but the printer provided in the lobby didn't work.

Short but great stay

Customer review rating 4.5/5

Gyorgy M. Couples - 17/03/2019 AccorHotels certified review

Arriving early to utilise the full day-off, perfect check-in, great welcome, room ready, felt privileged, front office service by Hungarian guys 5 stars ! Later comforatbel room, nice bar, fine wine selection, perfect hotel and staff !

Clean, quiet and very helpful staff

Customer review rating 4.5/5

David N. Couples - 12/03/2019 AccorHotels certified review

The Mercure Wien City Hotel was very clean and quiet. The breakfast area was well presented and the staff therein, were very helpful and courteous. My wife and I thought that the room itself was extremely warm, particularly at night time, resulting in difficulty getting to sleep and a lack of sleep. The reception staff were very helpful, advising the name and address of a local hospital, together with ordering our taxi on departure.

Dear Mr. N., we very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Mitgutsch Resident Manager

We really enjoyed our stay in the Mercure and we will recommend it to all our friends.

Customer review rating 4.5/5

Maria M. Friends - 09/03/2019 AccorHotels certified review

Every member of staff we encountered was friendly and helpful. The Mercure is a comfortable and clean hotel. The breakfast is a wonderful selection of fresh foods and cereals and the coffee is divine. We will be back.

Dear Mrs.M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Mitgutsch Resident Manager

Great stay!!

Customer review rating 4.5/5

D. C. Couples - 25/02/2019 AccorHotels certified review

It was really nice!! Guys at reception was also very nice and always helpful with us in every question we had regard everything about our stay in Vienna.

Nice hotel conveniently located

Customer review rating 4.5/5

Michael A. Families - 15/02/2019 AccorHotels certified review

Enjoyed the hotel - service was good

Business trip

Customer review rating 4.5/5

Sarka Business - 29/01/2019 AccorHotels certified review

Ok

Dear Sarka B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager

Lovely hotel great location

Customer review rating 4.5/5

Alex Business - 25/01/2019 AccorHotels certified review

Staff were very helpful, hotel was clean and modern and well located

Dear Alexandra W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manager
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