Hotel - Hotel Mercure Wien City
Mercure Hotel Mercure Hotel

Hotel Mercure Wien City

4.0/5 1,119 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 1,859 reviews

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,119 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Simon H. Families - 13/07/2018 AccorHotels certified review
« mr Simon H. »

Excellent hotel and great position within the city of Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

U. Business - 13/07/2018 AccorHotels certified review
« Convenient. Good value for money. »

4 nights. No breakfast taken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Konstantina Friends - 04/07/2018 AccorHotels certified review

Everything and everyone where perfect. Thank you and keep up with the excellent service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Konstantina M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Graham F. Families - 30/06/2018 AccorHotels certified review
« Disappointing. »

Two night experience. Clean room, expensive but poor breakfast. will not be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roland Hamminger General Manager

James S. Friends - 27/06/2018 AccorHotels certified review
« excellent staff and breakfast services, »

friendly staff at front desk and for breakfast. room was small but expected, only thing missing was more hangers which we requested and received. ice in a bucket would have been nice, we used glasses until the last day when a container was offered wonderful location for walking great holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Lauriane Couples - 26/06/2018 AccorHotels certified review
« PERFECT TIME »

I really enjoyed my stay with you !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauriane M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Paolo G. Friends - 24/06/2018 AccorHotels certified review
« Good location »

Good location and friendly staff. Feature room was OK but a little too much furniture for the size of the room. Bar area was small and breakfast was pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Anonymous Business - 21/06/2018 AccorHotels certified review
« Very positive »

Clean facilities, friendly staff, good location, nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Mike Couples - 21/06/2018 AccorHotels certified review
« Great »

Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Anonymous Couples - 20/06/2018 AccorHotels certified review
« reasonable »

reasonably pleasant, could have done with little more choice at breakfast, a bigger bedroom, and a face flannel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear anne h., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roland Hamminger General Manager

John D. Families - 19/06/2018 AccorHotels certified review
« Very nice little hotel. »

Very friendly staff, able to speak different languages. Clean room, overall look was also clean. Good location, near centre, still quiet at nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juha U., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Anonymous Families - 19/06/2018 AccorHotels certified review
« very good service »

As usual without problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Mr R. Couples - 14/06/2018 AccorHotels certified review
« Delightful hotel close to City Center »

The hotel is perfectly situated for either walking or transport links to all the cities sights. A short walk in the opposite direction from the city centre are lovely local restaurants much cheaper than usual tourist prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Anonymous Solo - 12/06/2018 AccorHotels certified review
« Very friendly and helpful staff »

I’m spent more than 100 nights last year in various hotels and this hotel was one of the best experiences when it comes to friendliness of staff, which makes one feeling truly welcome and immediately helps on any request. Room was nice and clean. Thanks to the team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manfred H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger

Couples - 09/06/2018 TripAdvisor review
« Visit Mercure Wien City »

overall it was a very good stay in the hotel. The teem working in the reception are murveles.We stayed in a special decorated room that contain some elements from Alice in Wonderland and it was beutiful, bekfest was good thanks

Couples - 09/06/2018 TripAdvisor review
« Perfect stay »

The hotel is In a quiet street but also close to Stefansplatz ( about 15 min). Metro station is about 8 min away. Easily accessed by car. The hotel has parking garage. Also there are parking lots on the street .The staff was polite and helpfull. The room was clean , the beds were comfortable , had mini bar and coffee facilities and toiletaries. There is an inside yard where you can rest and enjoy a coffee i would like more lights in the room and not carpet on the floor but never mind , i liked my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for your visit and for taking the time to evaluate your stay at the Mercure Wien City. We are looking forward to welcome you again. Greetings Roland Hamminger General Manager

Georgia6 Couples - 08/06/2018 AccorHotels certified review
« Very nice stay »

The hotel is in a quite street easily accessed by car and close to the city center. The garage is under the hotel but also there are parking lots in the street. The room was clean, had a mini bar and coffee facilities. Personally I don't prefer carpet on the floor but OK. The staff was nice and gave me any information I needed. I definitely choose again this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Frank M. Families - 08/06/2018 AccorHotels certified review
« Had a great time. »

The service was A1. The breakfast was first class. The staff were always willing to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Paul D. Couples - 07/06/2018 AccorHotels certified review
« A nice hotel in a good location within easy walking distance of all the sights and amenities. »

It was a very pleasant experience with friendly staff. The room was a little small but very well equipped with excellent use of the space. The shower did not drain very well so there was always a threat of overflow but otherwise there are no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland Hamminger General Manager

Jaromír Business - 30/05/2018 AccorHotels certified review
« A clear choice for Vienna »

This is definitely not only my favourite hotel in Vienna, but one of my top hotels everywhere. I spend (depending on the year) between 50 and 80 nights per year in hotels and Mercure Wien City ranks about the best. This is always the first choice I'm ĺooking for when going to Vienna. The hotel is clean, nice, most of the times the price is reasonable and a very important thing, the staff is really great. I feel there as visiting good friends.

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