Hotel - Hotel Mercure Wien City
Mercure Hotel Mercure Hotel

Hotel Mercure Wien City

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4.0/5 1,068 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 73.47 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,505 reviews

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,068 reviews
AccorHotels certified review
Karol Business - 07/02/2018
« Wifi connection »

In same reasons the wifi connection was not perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive feedback. We are really sorry that the WIFI connection was not to your satisfaction. I will share your comments with our team. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservations Manager

TripAdvisor review
Couples - 05/02/2018
« Awesome »

We received a special room due Loyalty program. Nice and very good room with all furniture and needs . Excellent wifi service. Comfortable bed and special gift. Good location and easy access.very quiet and calm hotel.

AccorHotels certified review
Vijaya &. H. C. S. Couples - 03/02/2018
« Satisfied. »

Good service, friendly personnel, clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harave, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Fend Reservations Manager

AccorHotels certified review
Bala N. Business - 31/01/2018
« very good »

A restaurant is missing! had to go out to have dinner.

AccorHotels certified review
Thomas Business - 29/01/2018

The provided room was directly behind the elevator and the noise was not acceptable. I had to change the room. The new room was quite cold. I had to use a provided electric heater.

AccorHotels certified review
Ravza Business - 18/01/2018

The location is not as central as the hotel's name implies. It will take you about 15 minutes walking to get to the hotel from the nearest underground station. Overall, it is a pleasant place and an otherwise convenient location. The rooms are clean and the maids are invisible. I was touched by the hotel's greeting of me as an Accorhotel gold member. The breakfast is adequate but nothing special: in a 4-star hotel like this one, one would expect champaign and smoked salmon. No bathrobes or slippers are available, be prepared to take them with you. The staff are friendly an helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rauza A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you as well for telling us about the things we could improve. We are happy to provide slippers and bathrobes on request. Sincerely, Christina Bonertz General Manager

TripAdvisor review
Willibald S Solo travel - 17/01/2018
« One night in Vienna »

Excellent accomodation for one night of ballroom dancing in Vienna. Helpful staff (thank you for the clothing iron) and quiet room. Central location - easy to reach the inner city. Easy to find parking space on a weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your great feedback. We are pleased that we could offer you with our service a successful stay and hope you had a fantastic time at the wiener ball. Best regards Christina Bonertz General Manager

AccorHotels certified review
Robert Business - 13/01/2018
« A pleasant stay »

Friendly and efficient hotel staff combined with a well equipped, clean hotel room at a fair price. The breakfast buffet was well laid out with everything one could want for a normal breakfast. I can definitely recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Enne, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Natasha Families - 09/01/2018
« Excellent! »

Clean, no noise, nicely decorated room. Exceptional location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Matthew L. Couples - 08/01/2018
« Standard, not special »

Standard, average. No tea and coffee. Asked for refund and not offered one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for pointing out points which we can improve. As per mail communicated we are happy to increase the number of coffee and tea bags at any time. For any future bookings we have entered in your profile this wish. During this stay we did not have this information. Too few teabags are for us no reason to give a discount. We ask for your understanding. With kind regards Christina Bonertz General Manager

AccorHotels certified review
Alain K. Families - 07/01/2018
« Stay and come back »

Thank you very much for the nice welcome to you Hotel, I been in many Mercure Hotels and can say the we been feeling like home. A challenge would be to the breakfast to complete an extra star. In any case we will visit you this year on the next shopping trip to Vienna Thank you Alain K. and family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kieffer & family, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for appreciating our efforts and for letting us know, were we may still improve. We hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Dorian S. Couples - 06/01/2018
« Amazing. »

We really had a good time, the hotel staff were always very helpful with our daily questions and they made our stay in Vienna better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorian Schembri, Thank you very much for your visit and for taking the time to review your stay. We are very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Nasir S. Families - 05/01/2018
« Awesome! »

The hotel is well maintained & clean. The reception staff is always helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Daniel Couples - 03/01/2018
« a few days to remember »

we went to Vienna for our wedding anniversary and my wife's birthday. I mentionned this to the hotel while booking and they gave us a nice room at the 6th floor and they even gave a bottle of sparkling wine to celebrate. The staff at the reception, all without exception are very nice, friendly and very professional. The could give us tips for restaurant etc. The room was very clean and the location of this hotel is perfect for a city trip. The airport bus stops 5 minutes away from the hotel and it is very convienent. We will remember this hotel when we go back to Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel K., Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Anonymous Families - 02/01/2018
« Good location »

Second stay. Convenient for central Vienna - easy walking distance. Excellent transport links just across the river, including an airport bus stop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Patcharee H. Families - 01/01/2018
« First Christmas stay in Vienna »

This is our first trip and first Xmas time in Austria which we visited Czech and Vienna.We chose to stay at Mercure in Vienna where we found the hotel with good location and later we found all staff are very friendly with good services. All we want are there ie fast check in, clean and big room for three, nice facilities, good welcome drink and nice staff. Hotel located near the river with nice view, closed to bus and trams and very convenient that we are very happy. Thanks a lot fir this Xmas time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patcharee H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Rm Couples - 31/12/2017
« Great hotel, perfect location, friendly staff »

Very happy with our hotel. Everything was perfect. The room was very large and comfortable, and room service food delicious. Best thing was the very friendly and kind staff who made us feel very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rini M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

AccorHotels certified review
Rachel B. Families - 30/12/2017
« supportive staff »

Very helpful, assisted calling for my luggage that had been delayed from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence Gear, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

TripAdvisor review
Business - 30/12/2017
« Nice hotel near historical city center »

Very polite personnel, clean and comfortable stay very near to the city center and old town. My firat stay was not good, so the hotel manager advised me to come back and I confirm that everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We were delighted with your rating, but also because you gave us a second chance. It was a pity that during you last stay not everything went as it should, glad that you were really happy now and we could show you that we can do better and your previous experience was not the norm. I was happy to pass on the compliments concerning our staff, we all hope to welcome you back soon. Kind Regards Christina Bonertz General Manager

AccorHotels certified review
Jayneeka L. Solo - 25/12/2017
« Friendly staff, great location and loved my stay »

I stayed at the hotel for 5 nights, my room was very comfortable, staff on reception and cleaning staff were all very friendly and accomodating. I had breakfast included in my stay and there wasa good selection to choose from. I would definitely recommend this hotel to other travels as well as stay here again myself

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayneeka L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

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