ibis Melbourne - Hotel & Apartments Hotel 3 stars

The staffs are very helpful and nice. No slippers provided. Noise for refrigerator

Very nice room

Very happy for the price the service, room and amenities were good

Check in was smooth. I was ‘upgraded’ to the noisiest room I have stayed in since being a backpacker, and many shared dorms were quieter than room 202. I was kept awake until 1am by what seemed to be staff noise in the loading dock having cigarette breaks. I was woken at 4 by a delivery truck, and then another one - and didn’t get back to sleep. I booked the hotel to get a good night sleep prior to a conference rather than commuting to a friends place elsewhere in the city after my late flight. A real shame that this didn’t occur. When I flagged the loading dock noise to the staff member on check out (politely), she did not make eye contact, offer an apology or acknowledge the issue. She simply said ‘ok all done’. Not a particularly satisfying service or stay.

Check in was prompt. The room was clean and airy. The convenience of the restaurant made the stay enjoyable. Check out was quick and easy.

The staff were lovely but the place needs a few touch ups. There were large chunks out of the paint/floors in various spots, the walls were dirty and the grout in the shower needs a good clean. Also we were shocked when someone walked into our room at 4:30am because we weren't checked in properly and they had given the room along with a key to somebody else. Mistakes happen but it made us feel extremely uncomfortable and unsafe for the remainder of our stay.

lovely spacious room, convenient location and helpful reception staff

Very Happy with stay.

Experience was very good however a couple of things that I feel would make the rooms more inviting they are. Complimentary cold water in the fridge and biscuits to have with tea of coffee. Also an extra chair in shared rooms allowing guests to sit and chat as the room we were in someone had to sit on the bed or floor. Cheers

Arrived earlier than expected but my room was ready so a tick for that. Only thing wrong with my stay was that I couldn't get into wi-fi - every time I tried to login I got as far as the login page but it never said Done to enable me to actually access my emails or the internet. Everything else was fine including breakfast and checkout.

Staff were friendly. Room was average. No lid on toilet and had to contact room cleaning each day as they never came before 4pm

100%

The room was very comfortable, and quiet. Check in was easy despite being busy, check out was even easier. Staff were great!!

Good location,pleasent staff. Worst bed I have ever slept in. Better off sleeping on floor which I did. How the beds are made is weird and doesn't work. Put a single doona on a double bed then wrap the doona in sheets is crap and doesn't work for warmth or comfort at all. Crap

The room and service was excellent. Staff were friendly and helpful. I’d definitely recommend to others