Hotel - ibis Melbourne - Hotel & Apartments
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne - Hotel & Apartments Hotel

4.0/5 1,824 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics such as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

  • 250 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,083 reviews

Our guest reviews for ibis Melbourne - Hotel & Apartments

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,824 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Solo - 16/08/2018 AccorHotels certified review
« Frustrating »

I was charged $80 to check in early - even when I room was available and clearly not booked. When I asked there was no clear price for this and I was told "oh I will have to check", it appeared the price was made up on the spot. I have never experienced this. I was then told to pay on check out, but then called to come down and pay it on the spot that evening? The phone then rang consistently the entire time I was there and had to be taken off the hook. Lastly when coming home on the final night neither of my keys opened the door and I had to go down to have them 'recut'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel & Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As an economy property we do charge for early check in. Considering that our normal check in time is 2 PM and you arrived around 9 AM that day, our guest service agent charged you correctly. The walk in offer is made depending availability, room type, price per night etc.. A guaranteed check in at that time would have cost you a full night's stay. Our sincere apologies for the phone and key issue. Our maintenance team has been made aware and is currently investigating your concerns. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Stuart H. Families - 15/08/2018 AccorHotels certified review
« Good »

Everything was good except for the heating set way too high, the staff professional and curtious, the room neat and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. Especially your comments regarding the professionalism of our staff is well received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

G Business - 15/08/2018 AccorHotels certified review
« Average »

I asked for parking before I booked, when I arrived I was informed that it’s limited and that I can’t park my car in the car park because it’s full I said that I took this place because of requiments with parking clisevunliading bags due to a issue anyway I won’t stay their again

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Beth K. Families - 15/08/2018 AccorHotels certified review
« Excellent, clean and friendly staff. »

Good. The only thing I'd say is we didn't mind if the beds weren't made up for us each day and the towels were replaced even though we followed the instructions for leaving them on the rail if we didn't mind reusing them. Very picky but would save time/using more chemicals. Thank you for a great visit though ☺

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethan K., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Angela Business - 15/08/2018 AccorHotels certified review
« Good value as expected »

Hotel staff were friendly and efficient. Hotel felt a little tired especially the restaurant. Good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Our value for money is one of our assets. Also, thank you for your kind words regarding our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Mary K. Solo - 15/08/2018 AccorHotels certified review
« Homely and cosy! »

Room was cleaned fast daily! Really appreciate the housekeeper for doing a good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you so much for your kind words. I have personally ensured that your compliments get passed on to the housekeeper involved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Beau Solo - 15/08/2018 AccorHotels certified review
« Great Hotel! »

Great hotel, staff were friendly and knowledgeable on the local area. Hotel room had everything you needed and was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beau, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you so much for your kind words. I will personally ensure that your kind words get passed on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Ron K. Friends - 15/08/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, Thank you! Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Tackidy T. Couples - 15/08/2018 AccorHotels certified review
« Polite and Helpful »

We were only there for one night. Very helpful with parking, and this alone in the middle of Melbourne would encourage me to return to IBIS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor T., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Lynn H. Couples - 15/08/2018 AccorHotels certified review
« Disappointed with my stay was special occasion »

Firstly the room I first stayed was not up to standard used cups were not cleaned asked to upgrade as it was a special trip when my husband arrived for surprise retirement trip Next room was better but on one day it wasn’t even cleaned we have been in hotels all over the world disappointed with this one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. Sorry to hear that a free upgrade could not be offered upon check in. I am sure we must have had limited availability at the time. Also, your comments regarding the cups have been taken on board, and I will ensure that the people involved will address the issue. We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Tiffany Families - 14/08/2018 AccorHotels certified review
« Would consider staying again »

Easy to find, comfortable and spacious room, big enough for 5 of us. The breakfast was lovely it’s just a shame it finished at 10, we were a little slow trying to get 3 small children organised. Our heater wasn’t working when we arrived and they were quick to rectify the issue. Disappointing that the parking height was only 1.9m as it cost us $77 to park around in franklin st car park and it was a long walk to take our bags around the block with our kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiffany K., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I do apologise for the Inconvenience caused from limited parking availability at the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Amc Business - 14/08/2018 AccorHotels certified review
« Overall okay, with some minor issues »

Room was absolutely fine, window blind fell down when i tried to put it up, but was fixed by the time i got back that evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann Marie C., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Anonymous Families - 14/08/2018 AccorHotels certified review

Last minute trip for sick family at st Vincent’s. Good accommodation m, beautiful breakfast but only two towels for three people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa L., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Ben F. Families - 14/08/2018 AccorHotels certified review
« Best service from a hotel in a long time »

Very easy to deal with from the start, nothing was ever a problem. Had all the facilities we needed. Only let down was bed and pillows were a little uncomfortable, but nothing is ever like at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben F., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Jack P. Business - 14/08/2018 AccorHotels certified review
« I had a one night stay over in Melbourne for a job interview and the Ibis was the perfect place to stay. »

The Ibis hotel was a perfect place to stay for one night by myself. The inclusion of a wardrobe gave me a place to hang my suit after being crammed into a suitcase for the flight from Hobart. If my stay were for longer than 1 night I would prefer a larger room but for one night the single room I was in was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Anonymous Business - 13/08/2018 AccorHotels certified review
« Good »

All good as unsual everyone so welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason H., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and taking time to share your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Elly Business - 13/08/2018 AccorHotels certified review
« A pleasant surprise. »

For some reason I associated the name "Ibis" with "cheap" and "basic", so I was pleasantly surprised with the standard of accommodation. The customer service was great and so was the catering for the conference I was there for. The block out curtains in the bedroom were a very thoughtful touch. The only complaint I have, and it's a small one, is I deliberately requrested a room with a bath and the bath plug didn't fit (I tried 3 of them!). Thank you for, all in all, a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elly T., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Amber Solo - 13/08/2018 AccorHotels certified review
« Great stay »

Very friendly staff at check-in, thank you for accommodating my request as my flight was landed a bit early. A huge thank to Shashi, Minh and Jay in the restaurant, superb!!! Can’t ask for more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amber M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am pleased to hear that you enjoyed your experience in the restaurant, i is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Dawn Business - 13/08/2018 AccorHotels certified review
« Cane for a conference, happy with facilities and accommodation »

Comfortable and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Julie S. Friends - 12/08/2018 AccorHotels certified review
« A bit disappointing, service in Restaurant was terrible, room was Ok »

I am not happy with the service in the Restaurant both mornings we had breakfast we had to ask for plates, bread, coffee cups as there was none. Ordered cocktails after asking twice if they were ready they came out 30 mins after ordering, not good enough. On checking out going through the bill which I thought was a bit more than when I quoted to be told $25 for parking I presume meaning the total as didn't say per night. After I get home and check the receipt I have been charged $25 per night, I have never been charged the full amount for Parking as an Accor member and have always been given a discount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

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