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Hotel - ibis Melbourne - Hotel & Apartments
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne - Hotel & Apartments Hotel

4.0/5 1,824 reviews
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32 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 17 Services
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ibis Melbourne - Hotel & Apartments Hotel

Economy hotel for business and leisure

We are excited to welcome you to Melbourne! Let me know if there is anything I can help you with. Please contact me at h1564-gm1@accor.com or 0477 331 812.

Ms Annabelle GIBNEY, Hotel Manager

Offering great value city accommodation, Ibis Melbourne is located in an ideal position just a few minutes walk from the famous Queen Victoria Markets, the legendary Lygon Street restaurant quarter and the central shopping district of Melbourne. The fully refurbished new look Ibis Melbourne offers 250 comfortable rooms including one and two bedroom apartments and WIFI internet connection, plus a lively restaurant and bar. Conferencing facilities for up to 300 delegates are also available.

With its central location and range of convenient facilities and features, ibis Melbourne is the ideal choice for both business and leisure travellers. For business travellers, the hotel provides easy access to the CBD, versatile conference space for up t o 300 delegates, and a Business Centre with Wi-Fi enabled computers and printer access. This Melbourne hotel is also perfectly placed for leisure travel, with many of the city's top attractions, restaurants and public transport options within easy reach.

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Hotel extras
  • 250 accommodation rooms including 1 & 2 bedroom apartments
  • Centrally located in Melbourne's CBD and free tram zone
  • Hotel Restaurant & Bar with seasonal menus
  • 24 Hours Reception
  • 3 Refurbished meeting rooms catering for up to 300 delegates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
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Hotel location

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ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000
MELBOURNE
AUSTRALIA

Tel: (+61)3/96660000
Fax: (+61)3/96660052
Check-in from 14h00
Check out up to 11h00
Access and transport
  • THERRY ST : ELIZABETH STR, FROM SOUTH
  • THERRY STR : ELIZABETH STR, FROM EAST
  • THERRY STRE : ELIZABETH STR, FROM NORTH
  • THERRY STREET : ELIZABETH STR, FROM WEST
  • AVALON At 60km / 37.29 miles
  • TULLAMARINE At 20.11km / 12.5 miles
  • TULLAMARINE At 20.11km / 12.5 miles
  • FLINDERS STREET At 1.5km / 0.93 miles
  • PORT MELBOURNE At 4.83km / 3 miles
  • CITY LINK At 2.41km / 1.5 miles
  • EASTERN FREEWAY At 3.7km / 2.3 miles
  • NEPEAN HIGHWAY At 9.98km / 6.2 miles
  • FLINDERS STREET At 1.29km / 0.8 miles
  • SOUTHERN CROSS At 1.4km / 0.87 miles
  • SPENCER STREET At 1.4km / 0.87 miles

GPS : -37.806759, 144.961594

Currently, close to our hotel

MELBOURNE travel guide

Our rooms

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics such as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

4 photos
Standard Room 1 Queen Bed

Standard Room 1 Queen Bed

Equipped with the ibis Sweet Bed, this generously sized 22m2 room offers everything you need for a pleasurable stay: cozy Queen size bed, LCD TV, WiFi access, which comfortably accommodates up to 2 adults.

Standard Room 1 Double and 1 Single Bed

Standard Room 1 Double and 1 Single Bed

Equipped with the ibis Sweet Bed, this generously sized 22m2 room offers everything you need for a pleasurable stay: 1 large Double bed and 1 Single bed, LCD TV, WiFi access, which comfortably accommodates up to 2 adults

1 Bedroom Apartment 1 King Bed

1 Bedroom Apartment 1 King Bed

Equipped with the ibis Sweet Bed, this spacious 36m2 apartment offers everything you need for a relaxing stay: separate bedroom with King size bed, living area, sofa, kitchenette, LCD TV and WiFi access, comfortably sleeping up to 3 adults

2 Bedroom Apartment 1 Queen and 2 Single Beds

2 Bedroom Apartment 1 Queen and 2 Single Beds

Equipped with the ibis Sweet Bed, this apartment is perfect for families with 57m2 of space, a bedroom with Queen size bed, one with 2 single beds, a living area, kitchenette, LCD TV and WiFi access - perfect for up to 2 adults and 3 children.

MyRoom by Thomas: Explore Melbourne Laneways

MyRoom by Thomas: Explore Melbourne Laneways

Melbourne's iconic, ever-changing laneways present an exciting story to tell, oozing colour and texture.

MyRoom by Thomas: Get lost in Melbourne's famous outdoor market

MyRoom by Thomas: Get lost in Melbourne's famous outdoor market

Ding! Ding! Take the tram to the largest open air market in the Southern Hemisphere with 140 years of history and indulge in fresh produce and the virbrant atmosphere

MyRoom by Thomas: Who's Who in the Zoo, Its YOU!

MyRoom by Thomas: Who's Who in the Zoo, Its YOU!

As Victoria was once named the Garden State, Melbourne has many peaceful and beautifully kept gardens in and surrounding it's CBD. The greenery continues at Melbourne Zoo, where families are kept entertained for hours

  • 250 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

IBIS KITCHEN RESTAURANTType of cuisine: Bistro

IBIS KITCHEN RESTAURANT Restaurant
Lunch
11:00 - 17:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
17:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

IBIS KITCHEN RESTAURANTType of cuisine: Bistro

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

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IBIS KITCHEN BAR

IBIS KITCHEN BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

iBar is the ideal place to meet friends, family or colleagues, relax after a day out and have pre-dinner drinks while enjoying Foxtel Sports, Wii or a game of pool. It is located on the lower ground level and open from 4pm daily.

See all our restaurants and bars

Your meetings and events

ibis Melbourne - Hotel & Apartments Meeting Room

Our meeting rooms

  • Number of meeting rooms: 3
  • Maximum size: 371 m²
  • Maximum capacity: 350
  • Maximum banquet capacity: 220
Find out more
4.3/5 AccorHotels Rating 7,083 reviews

Our guest reviews for ibis Melbourne - Hotel & Apartments

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,824 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Solo - 16/08/2018 AccorHotels certified review
« Frustrating »

I was charged $80 to check in early - even when I room was available and clearly not booked. When I asked there was no clear price for this and I was told "oh I will have to check", it appeared the price was made up on the spot. I have never experienced this. I was then told to pay on check out, but then called to come down and pay it on the spot that evening? The phone then rang consistently the entire time I was there and had to be taken off the hook. Lastly when coming home on the final night neither of my keys opened the door and I had to go down to have them 'recut'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel & Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As an economy property we do charge for early check in. Considering that our normal check in time is 2 PM and you arrived around 9 AM that day, our guest service agent charged you correctly. The walk in offer is made depending availability, room type, price per night etc.. A guaranteed check in at that time would have cost you a full night's stay. Our sincere apologies for the phone and key issue. Our maintenance team has been made aware and is currently investigating your concerns. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Stuart H. Families - 15/08/2018 AccorHotels certified review
« Good »

Everything was good except for the heating set way too high, the staff professional and curtious, the room neat and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. Especially your comments regarding the professionalism of our staff is well received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

G Business - 15/08/2018 AccorHotels certified review
« Average »

I asked for parking before I booked, when I arrived I was informed that it’s limited and that I can’t park my car in the car park because it’s full I said that I took this place because of requiments with parking clisevunliading bags due to a issue anyway I won’t stay their again

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Beth K. Families - 15/08/2018 AccorHotels certified review
« Excellent, clean and friendly staff. »

Good. The only thing I'd say is we didn't mind if the beds weren't made up for us each day and the towels were replaced even though we followed the instructions for leaving them on the rail if we didn't mind reusing them. Very picky but would save time/using more chemicals. Thank you for a great visit though ☺

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethan K., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Angela Business - 15/08/2018 AccorHotels certified review
« Good value as expected »

Hotel staff were friendly and efficient. Hotel felt a little tired especially the restaurant. Good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Our value for money is one of our assets. Also, thank you for your kind words regarding our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Mary K. Solo - 15/08/2018 AccorHotels certified review
« Homely and cosy! »

Room was cleaned fast daily! Really appreciate the housekeeper for doing a good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you so much for your kind words. I have personally ensured that your compliments get passed on to the housekeeper involved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Beau Solo - 15/08/2018 AccorHotels certified review
« Great Hotel! »

Great hotel, staff were friendly and knowledgeable on the local area. Hotel room had everything you needed and was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beau, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you so much for your kind words. I will personally ensure that your kind words get passed on to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Ron K. Friends - 15/08/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, Thank you! Sincerely, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Tackidy T. Couples - 15/08/2018 AccorHotels certified review
« Polite and Helpful »

We were only there for one night. Very helpful with parking, and this alone in the middle of Melbourne would encourage me to return to IBIS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor T., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Lynn H. Couples - 15/08/2018 AccorHotels certified review
« Disappointed with my stay was special occasion »

Firstly the room I first stayed was not up to standard used cups were not cleaned asked to upgrade as it was a special trip when my husband arrived for surprise retirement trip Next room was better but on one day it wasn’t even cleaned we have been in hotels all over the world disappointed with this one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. Sorry to hear that a free upgrade could not be offered upon check in. I am sure we must have had limited availability at the time. Also, your comments regarding the cups have been taken on board, and I will ensure that the people involved will address the issue. We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

Tiffany Families - 14/08/2018 AccorHotels certified review
« Would consider staying again »

Easy to find, comfortable and spacious room, big enough for 5 of us. The breakfast was lovely it’s just a shame it finished at 10, we were a little slow trying to get 3 small children organised. Our heater wasn’t working when we arrived and they were quick to rectify the issue. Disappointing that the parking height was only 1.9m as it cost us $77 to park around in franklin st car park and it was a long walk to take our bags around the block with our kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiffany K., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I do apologise for the Inconvenience caused from limited parking availability at the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Amc Business - 14/08/2018 AccorHotels certified review
« Overall okay, with some minor issues »

Room was absolutely fine, window blind fell down when i tried to put it up, but was fixed by the time i got back that evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann Marie C., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Anonymous Families - 14/08/2018 AccorHotels certified review

Last minute trip for sick family at st Vincent’s. Good accommodation m, beautiful breakfast but only two towels for three people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa L., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Ben F. Families - 14/08/2018 AccorHotels certified review
« Best service from a hotel in a long time »

Very easy to deal with from the start, nothing was ever a problem. Had all the facilities we needed. Only let down was bed and pillows were a little uncomfortable, but nothing is ever like at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben F., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Jack P. Business - 14/08/2018 AccorHotels certified review
« I had a one night stay over in Melbourne for a job interview and the Ibis was the perfect place to stay. »

The Ibis hotel was a perfect place to stay for one night by myself. The inclusion of a wardrobe gave me a place to hang my suit after being crammed into a suitcase for the flight from Hobart. If my stay were for longer than 1 night I would prefer a larger room but for one night the single room I was in was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Anonymous Business - 13/08/2018 AccorHotels certified review
« Good »

All good as unsual everyone so welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason H., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and taking time to share your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Elly Business - 13/08/2018 AccorHotels certified review
« A pleasant surprise. »

For some reason I associated the name "Ibis" with "cheap" and "basic", so I was pleasantly surprised with the standard of accommodation. The customer service was great and so was the catering for the conference I was there for. The block out curtains in the bedroom were a very thoughtful touch. The only complaint I have, and it's a small one, is I deliberately requrested a room with a bath and the bath plug didn't fit (I tried 3 of them!). Thank you for, all in all, a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elly T., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Amber Solo - 13/08/2018 AccorHotels certified review
« Great stay »

Very friendly staff at check-in, thank you for accommodating my request as my flight was landed a bit early. A huge thank to Shashi, Minh and Jay in the restaurant, superb!!! Can’t ask for more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amber M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am pleased to hear that you enjoyed your experience in the restaurant, i is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Dawn Business - 13/08/2018 AccorHotels certified review
« Cane for a conference, happy with facilities and accommodation »

Comfortable and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The Ibis Team ibis Melbourne Hotel and Apartments e h1…

Julie S. Friends - 12/08/2018 AccorHotels certified review
« A bit disappointing, service in Restaurant was terrible, room was Ok »

I am not happy with the service in the Restaurant both mornings we had breakfast we had to ask for plates, bread, coffee cups as there was none. Ordered cocktails after asking twice if they were ready they came out 30 mins after ordering, not good enough. On checking out going through the bill which I thought was a bit more than when I quoted to be told $25 for parking I presume meaning the total as didn't say per night. After I get home and check the receipt I have been charged $25 per night, I have never been charged the full amount for Parking as an Accor member and have always been given a discount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Annabelle Gibney Operations Manager ibis Melbourne Hotel and Apartments e h1…

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