We were very happy with family mini-break stay at Ibis Melbourne. The apartments were clean and comfortable and suited us perfectly to accommodate 7 adults and 3 children. I called the hotel several times in the month leading up to our stay with various questions and the staff who spoke to me on all occasions were very helpful and pleasant. The staff at reception and in the restaurant were also excellent.

The rooms were well kept and very comfortable, and the service was also amazing.

The Assistant Manager who checked us in came across as unwelcoming and unfriendly. He said our Accor Gold upgrade was to a high floor and then when we got to the room my wife was horrified when people in the other building were very close. This was was sorted out very effectively however by the manager Ben who provided excellent service and upgraded us to a much better apartment. The rest of the stay was fantastic. The room was excellent, spotlessly clean, and the staff were friendly. The location of the hotel is good being close to both Elizabeth St and Swantson St. The Markets are also nearby. The breakfasts in the restaurant were excellent and the service great.

Comfortable beds and pillows. Friendly staff, quiet room. Minimal cleaning done during stay, did not even wipe down basin or clean dishes but did get clean sheets after 3 days which was great.

As I had come to Melbourne for an appointment at the Australian Conservation Foundation premises in Leicester St., The Ibis Hotel was a convenient location. Also a shuttle bus stops outside at set times during the day, making it easy to return to Southern Cross station for the XPT back to NSW. Being from country NSW (Wagga Wagga) , and not familiar with Melbourne, I considered your hotel had a good location, with good service.

Location is decent in terms of access to City centre. Rooms were neat and clean. We appreciate that. However, the bed quality was a bit let down. Breakfast buffet was pretty decent. Needs to improve on the variety of the spread.

Our room was very clean and comfortable which we appreciated. The room was quiet, the linen was white and fresh, and the bed comfy so we slept well. We appreciated being able to park there too. Being close to the Vic market was ideal for us, and we were easily able to get to our show using public transport. The cost of the accommodation was reasonable.

Good location. Extremely quiet room. Excellent service and loved the breakfast

Ok but the other guests were very noisy

No real problems only it would of been nice to get into room to freshen up after flight as we were heading out,it was only 1.30 and check in is at 2 but still.

The fan was so noisy and even when you close the bathroom door both my partner and I had problems sleeping - the view was also crap - room 507

Overall a good experience, but I think some improvement can be made to the cleaning of the rooms.

Stayed for six nights - apartment was adequate to my needs. However wished I could open a window (don't like air conditioning) and despite having a window it looked out onto a side of a building. I couldn't tell if it was sunny or not. Also no tea towel supplied but dishwash detergent was.

Very satisfied in all aspects

As per usual a great stay. Front desk is good / all staff has been friendly and check in is efficient. I really appreciated the strawberries/blueberries in room as welcome gift. Great idea to add the healthy option. Couldn’t resist them. Room - a little TLC will be needed in months ahead. Restaurant - still hit and miss. This time I was told I couldn’t get a discount on my food bill. I only selected an entree , which was actually more expensive than some of the mains. However was told the discount was only for mains. Which I know from previous experiences is not true. Either way it was only a 4$ discount so not worth the fuss; but either honour the accor plus program the way it is intended or don’t. Fortunately: more important check in / out experience and feeling welcome is great.