Hotel - ibis Melbourne Hotel and Apartments
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Ibis Hotel Hotel

ibis Melbourne Hotel and Apartments Hotel

15-21 Therry Street 
3000  MELBOURNE
AUSTRALIA

1,678 reviews
TripAdvisor Rating Based on 1,678 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Combining stylish comfort with an added touch of luxury, guest rooms and apartments at ibis Melbourne provide the perfect place to retire to. Each room is tastefully appointed and modern, and includes the new ibis Sweet Bed, an LCD TV, an iPod docking station, and basics such as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

  • 250 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Hair dryer in bathroom
    • Bathtub
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,018 reviews

Our guest reviews for ibis Melbourne Hotel and Apartments

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,678 reviews
AccorHotels certified review
Fiona Families - 22/07/2017
« Excellent customer service »

Staff were friendly and helpful. The room was clean and nice. The bathroom was big, clean and warm. The heating in the room was great. Housekeeping were friendly and thorough. Front desk arranged a taxi for us and stored our luggage upon check out so we could do some shopping until we went to the airport. Only negative thing was that the elevator was not explained to us, you needed to insert your room key to select a floor. There was no sign inside the elevator to explain this so we went up and down several times before a cleaning staff entered and we seen her use her card and she explained it to us.

AccorHotels certified review
Robert Solo - 22/07/2017
« comfortable »

room was comfortable except that the room temperature was set too high and could not be adjusted. check in was a problem as I had a motor vehicle and there was no available parking outside the hotel and reception was located a long distance from the street. hotel is in a good location close to trams, market, etc

AccorHotels certified review
Dina Families - 22/07/2017
« Dina »

Absolutely excellent customer service.Easy access to Melbourne CBD.A clean comfortable apartment and excellent for our family holiday. Would definitely choose the Ibis to stay again.😊👍

AccorHotels certified review
Wendy Business - 21/07/2017
« A good stay »

Quiet room on top floor. The lift can sometimes take a while.

AccorHotels certified review
Vitinia T. Families - 21/07/2017
« Enjoyable »

Friendly, informative and helpful staff. Appreciate the daily room services that maintain cleanliness of the room. Convenient location as in the CBD as very accessible to free trams and train station and retails. Enjoyed our stay in Ibis.

AccorHotels certified review
Merrilyn G. Families - 21/07/2017
« Like this hotel - close to the hospital for me. The denim uniforms are a bit sad. »

Very friendly and helpful staff

AccorHotels certified review
R. N. Couples - 20/07/2017
« not bad for a short stay »

on arrival pleasant greeting from staff... shown to room frig not working, given another room later that evening discovered that the clock radio, docking station not working..both reported to staff on departure.

AccorHotels certified review
Flo Families - 20/07/2017

The location is very convenient within free tram zone, close to QV market and walking distance to shopping centers. The staff are friendly both front desk, restaurant and housekeeping. We stayed for 18 nights in a 1-bedroom with kitchenette facilities. The room is spacious though without a view. Need some creativity to do stove top cooking as the cord of the electric stove is too short. Wish there were a cover for the pan too. I commend Jay Sivathas who has been efficient and courteous in resolving my requests twice when the dryer was stuck and extending late check out. I do feel valued being a silver member. Hope to see more soup and pasta dishes in the regular menu as the lunch menu pasta tastes great.

AccorHotels certified review
Gopinath R. Families - 20/07/2017
« Great value for money »

Stayed here for two days. Our stay was comfortable and we got everything for the money we paid.

AccorHotels certified review
John Families - 19/07/2017
« A pleasant stay »

Comfortable accomodation for a family of five and a great location

AccorHotels certified review
Jonathon R. Business - 19/07/2017
« Poor service, poor communication within your business, poor facilities and poor condition of room »

Making a booking was difficult and complicated, the front of house did not communicate with the breakfast staff (through the POS), the room was not in good condition and needed a deep clean with blown globes replaced, carpet threads cut off, the shower stall and bath cleaned properly.

AccorHotels certified review
Andrew H. Families - 18/07/2017
« Destination Melbourne »

As I was in-charge of booking the accommodation for our trip to Melbourne, my wife was pleasantly surprised when we arrived and started our experience with ibis.

AccorHotels certified review
Vicky Families - 18/07/2017
« good location. »

Clean and tidy. Had to wait a while for elevators.

AccorHotels certified review
Anonymous Business - 18/07/2017
« Happy with my stay. »

Good. Service was good, rooms were fine. Bed was too small and no moisturizer provided in the bathroom, and no bar fridge but overall good.

AccorHotels certified review
Anonymous Couples - 17/07/2017

Very small room acconditioner/heating wouldn't work properly , chairs in the room looked like they came from a outdoor setting, show was perthetic, cold and hot intermittently would not stay again!

AccorHotels certified review
Christopher T. Families - 17/07/2017
« As usual, the best service. »

Just like previous visits last year, very friendly staff. Needs were attended to and house cleaning was up to scratch. I must say that the ventilation returners need regular checking as I noticed that they had lots of dust build up especially the one in the laundry on level 11. Also I had trouble setting the temperature for the heater in my room (803)

AccorHotels certified review
Julie B. Families - 16/07/2017
«  Rooms were very stuffy and hot. Bedside lamp didnt work. No hot water for couple of hours. »

Staff very nice. But overall we were disappointed with our room . The rooms were too stuffy. Tried to turn down heat.but didn't seem to work.. bedside lamp didn't work on left of bed. Returned back to room and found the shower cold. Was really tired and looking forward to a hot. Shower. It was fixed later but we went to bed without a shower.

AccorHotels certified review
Jackie S. Families - 16/07/2017
« Ok »

First impression wasn't the best as a cleaner was trying to vaccume the reception area as we were booking in. The glasses in the rooms are far too small and one bottle of complimentary water for two people was pretty poor. There was only enough coffee and tea supplies to have two cups each. The food and service in the restaurant was good.

AccorHotels certified review
Darren Couples - 16/07/2017
« Great service but a little disappointing in places. »

I was able to book a one bedroom king bed suite over the internet at a fantastic price. Both my partner and I were genuinely excited to be able to spend a few nights in the city whilst enjoying both Aladdin and Book of Mormon. Unfortunately the trip didn't start so positively. We were greeted pleasantly and provided with keys to our 'upgraded' room. When we got to the room we noticed that it was a two bedroom room (2 singles in one room and a double or small queen in the other). Being just the two of us, the second room was never going to be used and we were certainly disappointed to not have a king size bed (the reason we booked at the Hotel in the first place). Within minutes of our arrival, we spoke with one of the staff members to see if we could be put back into our original room - with the king bed. He recommended that this room had more space, a better view and would be more comfortable for the duration of our stay. The staff member offered to check if our booked room was still available but given we'd already put our bags down and used the bathroom, we decided it was easiest for us to stay where we were. We tried your restaurant while we were there and were certainly impressed with what was on offer. The food we ate was well priced and well cooked. On our checkout day, we had organised with reception the afternoon before, to check out at 12 noon. For whatever reason, we had a knock on the door at 10am confirming that we were checking out - needless to say being a holiday we were both still asleep. I'm hoping this was just a communication breakdown somewhere along the line. All in all, we enjoyed our stay at the Ibis. The room was comfortable, restaurant great, location superb for our needs and best of all, the service was outstanding throughout (special mention to duty manager Ray who was very helpful throughout). It's just a shame that a couple of little things spoiled our overall experience.

AccorHotels certified review
Andrea Couples - 15/07/2017
« Good position but hotel furniture and overall looking to be improved »

Overall satisfactory but considering that we were coming from another IBIS hotel (Adelaide), classified in a similar manner, we were expecting something more.

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