Hotel - Mercure Arras Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Arras Centre Gare Hotel

4.3/5 1,816 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:00 / 19:00-22:00
    • Opening hours : Week-end 06:30-12:00 / 19:00-22:00

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

  • 80 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 9 family rooms
  • 8 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,816 reviews

Our guest reviews for Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more
John Couples - 12/02/2019 AccorHotels certified review
« Disappointing and only average »

The room heating was not functioning. Despite complaining it took insistance to get a portable heater brought to the room. Again the lift from the municipal parking was not working and as it was the weekend it was not in service before we left. On the Sunday morning there were no lights on in the parking as reparation work was being conducted. We have stayed many times at this hotel, which we normally like, and this was our worst expeience to date. However, as usual, the restaurant staff we very helpful, professional and pleasant.

Carl S. Couples - 10/02/2019 AccorHotels certified review
« Mr »

Nice hotel, lovely bedroom. Good value. Breakfast was excellent with good breakfast staff. The evening barman was friendly but train him not to put ice and drinks into the glass with his hands. Dinner was not so good. The waitress was pleasant but I’ve got a big problem with French food these days. What’s happened to your cooking? I am a retired restauranter and worked as a commis chef at Fouquets in Paris in the 70’s. The confit duck was not sufficiently confit and the skin not crisped. It was flabby. I hate to say this but food is better in the UK these days. I know that sounds incredible but it’s true. The Boulanger potatoes were just sliced potatoes and onions placed in a too big bowl with tasteless stock. The receptionists on check out were lovely.

Fraser Couples - 05/02/2019 AccorHotels certified review
« Had to move to anther hotel in the middle of the night »

Hotel lost power in the middle of the night. Front desk called and woke us to ask did we want to move to another hotel, which we decided to do (in the rain!) We were not charged for our stay at either hotel, and the hotel staff were very apologetic. The hotel staff could not explain why the problem happened, but given that it did, they handled the situation in a very courteous and helpful way. Despite the problem, we would not hesitate to stay there again and recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Now we know what happened. There was a leak at the third floor and the water has run the electric box. Everything is resolved now :) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

Bob M. Friends - 05/02/2019 AccorHotels certified review
« Very comfortable 3 nights in Arras »

Everything as description very comfortable room excellent shower lovely breakfast very pleasant winter motorcycle break in Arras

Anonymous Business - 21/01/2019 AccorHotels certified review
« Good clean middleclass hotel »

One night stay. Okay restaurant. Poor breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sorry if you have waited for your check-out. If you want to come back and wants to leave fast, It's possible to pay at the check-in or to ask for the fast ckeck-out. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Oliver Families - 28/12/2018 AccorHotels certified review
« Very good experience overall »

Good location. Paying parking underneath hotel (EUR 11). Staff very helpful. Fantastic breakfast. The room is beautiful, quality of products amazing, choice very large. One of the strength of the hotel imo. Bar also very good. Rooms are good size but decoration should be updated. Very nice bathrooms with a little « plus » : nespresso-like pods you add to the shower with essential oils : you’ll love it. Conclusion : a more up to date design of the bedrooms would give a 10/10 to this hotel.

Michael Business - 27/12/2018 AccorHotels certified review
« Excellent stay in ideal location »

Very nice and convenient location close to rauilway station and the "Two Market Places". Parking place right in front of hotel. Excellent "Menu du Jour" at a very reasonable price. Excellent breakfast and very friendly staff. High standard as you would expect from a Mercure. Will go again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Mr. L. B. Families - 24/12/2018 AccorHotels certified review
« A little disappointing. »

Location excellent as was checking in experience, unfortunately went down hill. Restaurant was lovely with great food but bill was wrong then they tried to charge again at checkout even though it was paid. In the early hours very loud drunk guests which went on for about 30 mins , plus a barkey dog on our floor. I did like this hotel think it was bad luck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAWRENCE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

C. Couples - 23/12/2018 AccorHotels certified review

Impeccable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

Dave Couples - 22/12/2018 AccorHotels certified review
« Overnight stay »

Excellent as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

Chris H. Couples - 19/12/2018 AccorHotels certified review
« Very comfortable with helpful staff »

Very central hotel near the Xmas market. Receptionist was particularly helpful providing us with directions to the Canadian war manorial. Miss not having a safe in the room

Paul M. Friends - 17/12/2018 AccorHotels certified review
« Very impressed, will stay again »

Friendly staff when checking in and checking out, well furnished clean rooms with lots of facilities, and great location for central Arras.

John Solo - 13/12/2018 AccorHotels certified review
« Great stopver to or from Calais (ferry port or tunnel) »

Refurbishment onschedule and not a problem. Staff in all departments very polite and professional. More glton-free items added to the breakfast menu which is appreciated.

Abc Friends - 11/12/2018 AccorHotels certified review
« Satisfied »

The room was OK, minus was that the menu was not available in the restaurant.

Robin Friends - 07/12/2018 AccorHotels certified review
« Great stay. »

Very good, comfortable beds, good breakfast selection, no complaints

Jim_stony Couples - 04/12/2018 AccorHotels certified review
« Charmless »

Room lighting very poor, extremely bright or dark. No switches on large bright bedside lamps. Shower impossible to use without wetting whole bathroom. Breakfast service not good: on 1 day of our 3_day stay very little bread/croissants etc. Bar furniture fairly uncomfortable. Coffee machine using "capsules" very unsatisfactory for number of people using. It would be much better to have coffee machines as used in Ibis hotels.

Ken R. Friends - 24/11/2018 AccorHotels certified review
« EXPECTED FACILITIES FROM A WELL PLACED HOTEL »

Easy to find by car, and very close to the railway station, with secure underground parking (public) a short step away. Rooms are spacious enough and comfortable with adequate facilities. We did not use the restaurant, but the menu looked good and was sensibly priced. The staff on reception were excellent, both on arrival (we had checked in on-line) and departure. All in all, very satisfied.

Chris C. Couples - 22/11/2018 AccorHotels certified review
« Our stay this year was not as good as in previous years. »

As an Accor Club member I have a standard request to be given a quiet room. On our first night the room we were allocated was overlooking a busy junction. The noise, even with the windows closed, made sleep difficult. I requested a change of room for the second night, and was given a much quieter room overlooking an inner courtyard. The newly refurbished rooms are nice, but the lighting over the desk area and suitcase stand in inadequate making it very difficult to see what one is doing.

D. Families - 20/11/2018 AccorHotels certified review
« Excellent »

Great, , it was a really nice stay and a very comfortable Mercure Very quiet hotel, nice and good breakfust

J B. Friends - 19/11/2018 AccorHotels certified review
« Lovely bedroom- all very clean & comfortable »

All good. Thought the breakfast was rather expensive

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