Mercure Arras Centre Gare Hotel 4 stars

TripAdvisor rating 4.0/5 957 reviews
Mercure Arras Centre Gare Hotel
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Hotel extras

  • beIN SPORTS

  • Paying private and secure car park

  • A 2-minute walk from the SNCF train station and 5 minutes from Arras city center

  • A friendly and helpful team

  • 7 meeting rooms and 1 auditorium

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000
arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Contact email

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :   GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Our accommodations

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Family Superior Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LE 58

Type of cuisine: French

Restaurant closed at lunchtime on Saturdays, Sundays and public holidays.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,200

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,159 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

957 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Rescued by Location

TripAdvisor rating 4.0/5

ngc43 Couples - 15/08/2019 TripAdvisor review

The hotel is a few minutes stroll from La Place des Heros and La Grande Place so is ideally located for a calm weekend break within easy reach of the main restaurants and bars. Weekdays at the moment are disturbed by refurbishment works going on and I understand this is the case until December. It is bearable but annoying that they do not warn you when you book. Breakfast is adequate but frankly a hotel in France should be able to get proper croissants and real baguettes rather than those they use. Details matter!

Clean friendly hotel

Customer review rating 4.4/5

Wakefield Couples - 14/08/2019 AccorHotels review

Stayed in privilege room. Very spacious with comfortable bed and opening window. Breakfast was plentiful with a good choice of foods

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Smiling and helpful staff, good room, easy parking

Customer review rating 4.4/5

De G. Business - 14/08/2019 AccorHotels review

Quick and efficient check-in Large room but no bath and no upgrade sadly (I m missing my good morning coffee and fridge ;-) Fast checkout, remember to not charge all on one card if we ask to split the bill...

Dear Guest, Thank you for taking the time to share your feedback. We are sorry about the bathtub. We haven't lot of bath in our rooms. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Best sleep in years

Customer review rating 4.4/5

Chris B. Couples - 06/08/2019 AccorHotels review

Very comfortable bed and room... staff at check in were excellent

As usual despite the on-going works the staff were all superb as usual

Customer review rating 4.4/5

John Solo - 05/08/2019 AccorHotels review

The air conditioning is still not finished and my room was very hot. Opening the window helped but it was too noisy to keep it open all the time.

Ok

Customer review rating 4.4/5

Michelle R. Couples - 05/08/2019 AccorHotels review

Room too hot no air conditioning. Note poster in lift advising of refurbishment due soon in rooms. Received text advising our room was ready, we had checked in on line only to arrive at the hotel and have to wait for our room to be cleaned. No staff in bar , struggled to get welcome drink

poor service, no air conditioning and no apology for such

TripAdvisor rating 4.0/5

Ruth C Family - 02/08/2019 TripAdvisor review

On arrival our family of four, two rooms, were split over two floors. V inconvenient. In neither room was the air conditioning working. Had very little sleep as rooms were incredibly hot. When I mentioned it in the morning there was no apology. Just that there were works in progress over the next few months while keeping the hotel open. They should make clear that the air conditioning is not working and there are works in progress.

Dear Madam, Thank you for taking time to give us your comment. We are sorry if your were disappointed by the rooms. For the moment, we haven' air conditionning in the rooms. Last year we have refurbished the reception, the restaurant, the bar and the lobby and this year year we have begun to refurbish the rooms and we put air con everywhere. We hope to welcome you for a next stay. Regards, Sabrina - Front Office Manager

Lovely room, but noisy during daytime hotel-renovation.

Customer review rating 4.4/5

Mark Couples - 01/08/2019 AccorHotels review

Great location, superb checking process and an extremely comfortable, well appointed room. Nearby secure parking was a bonus. Thank you. On the somewhat negative side, the renovation work that was going on was extremely noisy and very unwelcome. Fortunately the 4.30 finish was not a disaster! I'd also say that the bar seemed to be staffed by restaurant staff, which hardly encouraged people to stay in, or even visit the bar in the evening. Additionally, €8.50 for a small (12.5 cl) glass of house wine seemed very steep. I could have had a glass of champagne for that! And, to be presented with the bill before the drinks arrived seemed both discourteous and unprofessional. I am sorry for the negatives but should emphasise that, overall, this was a pleasant visit to a very comfortable hotel. And I would not hesitate to book again. Thank you.

Dear Guest, Thank you for taking the time to share your feedback. Thank you for the compliments. I have taken in note your remarks about the bar in order to give it to the manager of the restaurant. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Excellent room and service

TripAdvisor rating 4.0/5

mhaines124 Couples - 01/08/2019 TripAdvisor review

The room was everything that we needed for our overnight stay. The location was also convenient as it was 5 minutes from Arras Centre and the lovely square. The room was clean, spacious and the finale of the Tour de France on the huge TV!!!!

Dear Sir, Madam, Thank you very much for your very nice comment. You satisfaction is our reward. We hope to welcome you for a next stay. Regards, Sabrina - Front Office Manager

As expected

Customer review rating 4.4/5

Ian F. Couples - 28/07/2019 AccorHotels review

Good quality hotel is centre. Room was fine but breakfast scrambled eggs, bacon & sausage were cold but the fresh orange juice was very good.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry if you were disappointed by the breakfast. I have taken in note your remark in order to give it to the manager of restaurant. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Another comfortable experience

Customer review rating 4.4/5

Keith &. P. U. Couples - 26/07/2019 AccorHotels review

Easy parking below the hotel. Nice welcome by courteous professional staff. Comfortable room. Excellent breakfast.

Excellent service from Reception, Restaurant and Housekeeping.

Customer review rating 4.4/5

Kathy A. Business - 19/07/2019 AccorHotels review

Great experience. I had many interactions with Reception and the Restaurant and everyone was extremely friendly and helpful. Thumbs up and 5 Star Diamond Rating in my book.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

A pleasant surprise.

TripAdvisor rating 4.0/5

harry482 Couples - 17/07/2019 TripAdvisor review

I have stayed in a few Mecures over the years finding them to be excellent in every measurable way, but a little short on character. This establishment was tastefully furnished and while we were very pleased with our room, we discovered ours was scheduled for a refit. Let's hope they don't throw the baby out with the bath water. I stay in Arras relatively regularly and would certainly use this hotel again, and recommend others do the same.

Dear Sir, Thank you for your nice comment. It was a pleasure to welcome you. We hope to welcome you for a next stay. Regards, Sabrina - Front Office Manager

Excellent welcome, great hotel

Customer review rating 4.4/5

Katie S. Couples - 15/07/2019 AccorHotels review

Lovely welcome. Restaurant staff were superb. Nice breakfast.

Great stay

Customer review rating 4.4/5

Jackie Couples - 12/07/2019 AccorHotels review

The hotel was clean and tidy with easy walking distance into town to enjoy food and drinks.

Very friendly staff in a clean, comfortable and pleasant decor environment and very good food.

Customer review rating 4.4/5

Barry C. Couples - 11/07/2019 AccorHotels review

Staff very capable and friendly, the excellent receptionist was able to assist in our mission purpose making it stress free and enjoyable. The room was spacious, comfortable, well equipped and clean. The bathroom was a delight. Food was tasty and enjoyable though as the norm for France breakfast, though satisfying, wasn't English breakfast, but then we were in France so no complaints.

Easy and comfortable

Customer review rating 4.4/5

Jonathan D. L. Solo - 09/07/2019 AccorHotels review

Overnight stay on motorbike trip - all I wanted was comfortable room, parking and good breakfast. All delivered!!

Great hotel in a fantastic location

Customer review rating 4.4/5

Ken Business - 08/07/2019 AccorHotels review

This is a great hotel in a fantastic location. It's immediately outside the train station and only a 8-10 minute walk from the two main downtown squares. The restaurant serves a wonderful breakfast, lunch and dinner. The bar is happening nightly. Would have rated it a 10 if the A/C was working; which is being fixed in 2020.

Comfortable and quiet

Customer review rating 4.4/5

Lianne Business - 03/07/2019 AccorHotels review

Fab

Poor and left without staying

Customer review rating 4.4/5

Sam A. Couples - 03/07/2019 AccorHotels review

Poor no ac and the room was extremely hot and not fit for purpose .

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