Hotel - Mercure Arras Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Arras Centre Gare Hotel

4.0/5 876 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:00 / 19:00-22:00
    • Opening hours : Week-end 06:30-12:00 / 19:00-22:00

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

  • 80 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 9 family rooms
  • 8 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,583 reviews

Our guest reviews for Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 876 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
David Friends - 08/10/2018 AccorHotels certified review
« Conveniently situated, good food at a reasonable price »

We enjoyed out time in Arras. We were travelliong by train and the hotel was very convenient for the station. The staff were frindly and helpful. We were going to go out to dine but it was late when we arrived after a long day and chose to stay in the hotel. The food was very good so we plumped for the hotel again the following night.

Luc D. Business - 07/10/2018 AccorHotels certified review
« Exactly as expected »

Over the years I have come to know and appreciate Mercure hotels because they never fail to deliver on the standards that they have set themselves.

Tania B. Couples - 03/10/2018 AccorHotels certified review

good location and clean

Allan Business - 03/10/2018 AccorHotels certified review
« Suited our needs very well. »

Good

Steve R. Couples - 29/09/2018 AccorHotels certified review
« A very pleasant short stay »

Very pleasant with excellent reception staff. The room was very comfortable and spacious. Brealkfast was good and plentiful although it was very busy and staff were a little slow in restocking items. Apart from that my stay was a very pleasant experience.

D. B. Couples - 25/09/2018 AccorHotels certified review
« Second visit to Arras but first stay at hotel Mercure. »

A very pleasant few days stay. Room was very clean and comfortable and well serviced. Only ate in the hotel restaurant once but the food was good. Staff were helpful, particularly on reception. The mid-day check in time was particularly useful and car parking in the underground facility was very convenient and not too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

Suzanne B. Couples - 23/09/2018 AccorHotels certified review
« Great »

The Mercure is just across from the train station, so easy. The staff were pleasant and helpful. The room was a good size, clean and modern (I did pick the privileges package). The restaurant at night was lovely after long days touring the WW1 battlefields it was nice to just pop downstairs to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

George B. Couples - 21/09/2018 AccorHotels certified review
« Very disappointing »

The service both at the bar and at dinner was negligent and arrogant. We were ignored by bar staff twice when trying to order a drink at the bar. They were too busy speaking to each other and when we finally got their attention after waiting, the young barman behaved as though it was an inconvenience to him. At dinner I was brought a main course which was not what I ordered and it proved impossible to get the attention of either staff (these were the same two individuals who ignored us at the bar as by this time they had been moved through to the dining area). Neither of these two members of staff came to check if everything was OK and spent more time in the kitchen out of diners' sight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

Carol P. Families - 19/09/2018 AccorHotels certified review
« Everything was excellent. »

From the front staff, to the room, to the breakfast, everything was excellent!

John B. Families - 18/09/2018 AccorHotels certified review
« Disappointed for the very first time at this hotel »

We stay regularly at the Mercure Arras, both to and from the ferry port at Calais. We like the hotel. We knew the hotel was undergoing refurbishment, however even bearing this in mind we had a surprisingly disappointing stay. As usual all the staff were great, helpful and professional. Breakfast was a disaster. There were insufficient staff on duty, to clear the tables, replenish dishes, etc., and there was not the usual great service nor selection of products. We booked a Privilege Room for the extra space but this time not all the toiletries were present. The lift to the underground parking, not owned by the hotel, was out of service on the Saturday and the Sunday during our stay, which meant climbing stairs with our cases. There was a smell in the 4th floor corridor possibly from the carpet; the fourth floor was still to be refurbished. We were not the only people that were complaining.

John P. Couples - 16/09/2018 AccorHotels certified review
« Some good some things need attention »

We opted for the express breakfast. This varied from OK to down right indifference. Our room was very good. Parking was excellent. Reception staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Anonymous Friends - 15/09/2018 AccorHotels certified review
« Tired »

Downstairs was lovely but the rooms ere very tired and scruffy. Noisy too from other people In rooms.

Edouard P. Business - 14/09/2018 AccorHotels certified review
« Enjoyable trip »

Always enjoy my stay in Arras Mercure, clean room friendly crew. Restaurant is doing great dinner and breakfast it is a must in Arras

George W. Business - 12/09/2018 AccorHotels certified review

Excellent staff and easy booking

Anonymous Families - 04/09/2018 AccorHotels certified review
« Mrs »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Vernon L. Couples - 04/09/2018 AccorHotels certified review
« Very good »

Polite friendly staff, easy check in/ out. Very comfortable bed and well equipped bedroom.

Ben Families - 03/09/2018 AccorHotels certified review
« Comfy, clean, good food and bar »

Very friendly staff , comfy clean and quiet rooms, great lounge, bar and restaurant area.

DonPageDownley Couples - 03/09/2018 TripAdvisor review
« A good rest »

We stayed in Arras as part of our return home from the French Alps. The hotel was easy to find as it is adjacent to the Central railway station. Finding the car park was less easy, but we got there after a short tour around the station car park. It's underground, and shared with lots of other hotels and the general public, so finding the Mercure sign was not so easy. There was no-one on reception when we got there, but we were soon checked in and, although we were a little early arriving, our room was quickly cleaned and made available. The room was smart and modern. We had tea in our room, and then went into the town centre, which was just a few minutes walk away. The Grand Place was buzzing, as there was a major event going on in the main square. Noisy but fun. Later, we had dinner at the hotel. It was a lot quieter that the town centre. The food was good, and reasonably priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Madam, Thank you very much for your nice comment. It was a pleasure to welcome you and we hope to welcome you for a next stay. Regards, Sabrina - Front Office Manager

Vicki M. Families - 02/09/2018 AccorHotels certified review
« Smart and good value »

Clean and well-presented room; efficient check-in; excellent breakfast; well-placed for exploring Arras

Couples - 30/08/2018 TripAdvisor review
« Great position in Arras »

We caught the train from London to Arras and were able to just walk across the road to the Mercure - very handy. After dropping our bags we crossed another road and were in the midst of the shops and the Square. Surprised at the size of Arras and all it had to offer. After touring the battlefields it was a pleasure to come 'home' to our comfy room and bed. Breakfast was another plus. Young staff very pleasant.

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