Hotel - Mercure Arras Centre Gare Hotel
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Mercure Hotel

Mercure Arras Centre Gare Hotel

58 boulevard Carnot 
62000  ARRAS
FRANCE

728 reviews
TripAdvisor Rating Based on 728 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:00 / 19:00-22:00
    • Opening hours : Week-end 06:30-12:00 / 19:00-22:00

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

  • 80 rooms
  • 75 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 8 connecting rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 873 reviews

Our guest reviews for Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 728 reviews
AccorHotels certified review
Michael K. Friends - 20/07/2017
« Mr M Kelly »

Enjoyable stay. Comfortable room, very welcoming staff, a good breakfast and good car parking facilities at reasonable cost.

AccorHotels certified review
Anonymous Solo - 19/07/2017
« Mr »

Check in was ok although nobody explained about internet access. Room had been half refurbished.Bathroom great although the glasses in the bathroom were dirty The bedroom area was very tired and uninviting.Looks like you are half way through a refurbishment programme.Overall the room was unappealing. Breakfast was average with no beans and no HP brown sauce. Food was uncovered and a fly was allowed to land on food fruit salad/cheese etc. Safest option was the cooked breakfast. Overall a hygiene risk. Check out was very efficient.

AccorHotels certified review
Vivien Couples - 16/07/2017
« Vivien »

As usual our stay in a Mercure was good. Staff were friendly and helpful.

AccorHotels certified review
Anonymous Couples - 15/07/2017
« Great staff  »

Very convenient and comfortable

AccorHotels certified review
Stewart H. Couples - 08/07/2017
« Great location and staff. Some little niggles.  »

We stayed here for one night to visit Arras. We were greeted by an excellent member of staff. She was polite, helpful and friendly. The hotel is well kept and clean. We had a couple of niggles. The pillows on the bed were rock hard. In the end I dispensed of the pillow and slept flat. Also the tissues in the bathroom were not the best quality and unpleasant to blow your nose on.

AccorHotels certified review
S B. Couples - 06/07/2017
« Excellent customer service »

Really enjoyed my stay, great location, excellent customer service and a more than satisfactory room.

AccorHotels certified review
Roger Couples - 04/07/2017
« Decent hotel. Lovely town.  »

Nice room, friendly staff, good brekkie.

AccorHotels certified review
H W. Couples - 03/07/2017
« A good start to our holiday »

Hotel situated in good position, parking excellent. Very good room, friendly and helpful staff. Excellent breakfast. Well worth a visit when in that area of France.

AccorHotels certified review
Gerard Couples - 27/06/2017
« Clean The people were friendly  »

Room was big and clean all staff always greet me with a smile. breakfast was good and good selection

AccorHotels certified review
Rosey Couples - 26/06/2017
« Nice Venue but could do with triple glazing to stop noise of outside traffic »

Enjoyed our stay the staff were all very polite and helpful especially in the restaurant although a few translations into English need a little adjustment as l ordered something that translated differently but the staff were fantastic - great breakfast selection too. The only negative is dogs allowed in the restaurant which l believe for hygiene reasons should be pet free.

AccorHotels certified review
Liz Couples - 25/06/2017
« As good as ever! »

Beautiful room, excellent beds and comfort which gave a wonderful restful sleep. Friendly staff and good location to the town.

AccorHotels certified review
J F. Families - 24/06/2017
« Clean and comfortable rooms in a good location for easy access to the town. »

Very easy check in. No problem locating our room. Good standard of accommodation. Friendly staff and easy check out.

AccorHotels certified review
Anonymous Couples - 13/06/2017
« Room too hot »

Check in was efficient and key was already ready as I had checked in online. Room was clean and my requests (high floor, near lift, no feather pillows) had been met. Shower was good. However, room was too hot with no air con (in 2017!!) and road noise/people outside too noisy to leave window open despite being on the 4th floor. Tried to charge me 32 euro for breakfast that we didn't have so had to get that refunded on check out. Also tried to charge me 140 euro when I checked in online even though I had already prepaid the room when I booked it. This is still showing as 'pending' on my credit card despite assurances on check out that it would not be processed.....

AccorHotels certified review
Chris W. Families - 11/06/2017
« Everything was very good from room quality to dinner to breakfast. »

Very positive. Would stay again if in Arras

AccorHotels certified review
Dr N. Friends - 08/06/2017
« Unharassed in Arras »

Excellent! Great location, very helpful and friendly staff, paid and reasonably secure parking at 12 Euros, great breakfast, great rooms and all at a reasonable price. I look forward to my next visit!

AccorHotels certified review
David P. Couples - 08/06/2017
« Good »

Very comfortable, warm welcome, pleasant staff

AccorHotels certified review
Brenda Couples - 07/06/2017
« Overall, it was adequate. »

Bed linens were too heavy for time of year with no other options to change. The problem was also that the central air cobditioning should have been in each room. It was too hot and only a heavy duvet was on the bed. At least with a sheet and separate duvet you could have thrown the heavy duvet off when it is hot. Manager should have known this.

AccorHotels certified review
Christophe Families - 06/06/2017
« Size the room too small  »

Juste room too small when compare with the price

AccorHotels certified review
Jenny F. Couples - 05/06/2017
« Convenient location, good breakfast, clean room but a hard bed! »

This is the second time we have stayed at this hotel, chosen because of good underground parking for our motorbikes & conveniently located for a wander around the town. Last time we had a larger room (at a higher price of course) & wish we had taken this option again as the bed in the cheaper, smaller room was very uncomfortable & hard to sleep on! Otherwise, everything else, staff, breakfast , cleanliness was very good and we would stay here again.

AccorHotels certified review
Frank B. Couples - 05/06/2017
« Good  »

Good

Our most recent 20 reviews
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