Hotel - Mercure Arras Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Arras Centre Gare Hotel

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4.0/5 755 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:00 / 19:00-22:00
    • Opening hours : Week-end 06:30-12:00 / 19:00-22:00

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

  • 80 rooms
  • 75 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 8 connecting rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 988 reviews

Our guest reviews for Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 755 reviews
AccorHotels certified review
A.w.b. Couples - 01/10/2017
« Hotel in good position »

Enjoyable stay but very surprised there was no mirror in the main room. Mrs B. could not use her hair styler in the bathroom at the only mirror. Otherwise everything was O.K.

AccorHotels certified review
Brian Couples - 01/10/2017
« Central location »

Nearby underground parking (paying) and central location opposite Gare d'Arras make this an ideal location for visiting Arras. Recently refurbished rooms (although the combined bathroon/toilet as opposed to separate is a minus) are comfortable. A good selection of restaurants in the locality - Bistrol de Boucher is good- and an easy walk to the main square, busy on a Sunday afternoon when we were there. Breakfast is plentiful, especially if included in room rate.

AccorHotels certified review
Anonymous Couples - 26/09/2017
« MR »

AVERAGE EXPERIENCE

AccorHotels certified review
Roger M. Families - 21/09/2017
« Perfect »

Customer service was above and beyond the standard I would of expected. We got stuck here after breaking down and the staff were helpful supportive and most understanding. I could not of asked for more from them and the food and quality of the rooms was perfect too. The staff could not of been more accommodating

AccorHotels certified review
Mike I. F. Couples - 18/09/2017
« Correct, but no more »

This was a prestige double room. First the neagtive points: The window wouldn't tilt although it was meant to and the room was rather too hot. The keycards stopped working after a couple of hours (and this seemed to be a common problem with other rooms as well). The water prssure in the shower was not great and the lighting in the lobby where one puts one's suitcase was abysmal. The cook seemed to have trouble ensuring that there was a full choice of hot dishes at breakfast. On the plus side: The situation is very good. The staff were helpful and friendly. The bed was very comfortable and the bathroom well-appointed, so, overall, our stay was OK.

AccorHotels certified review
Jana Business - 14/09/2017
« very good hotel, I would choose again »

good food, services, helpful personnel

AccorHotels certified review
Tim G. Couples - 12/09/2017
« Pleasant hotel »

Reception staff friendly and upgraded our room when requested. Room good, coffee machine which is always welcome. Restaurant was very nice, plat du jour great value and the wine by the glass selection extensive. The only minor letdown was the bar service, extraordinarily difficult to get a drink!!!

AccorHotels certified review
D. Business - 12/09/2017
« Not satisfied. »

I was not able to get invoice for my stay in hotel because of a failure of printer, which I can understand and I except. The problem is I was promised I will receive it over an email which 2 days later I still didnt and I also sent a reminder email for that invoice and still didnt receive anything.

AccorHotels certified review
John Couples - 04/09/2017
« JohnJohn »

Very professional staff, very helpful and efficient. We stay here quite often when travelling through to/from the Calais Ferry Port. The Restaurant as usual was superb for both dinner and breakfast. Unfortunately on this trip we did not get a complimentary upgrade to a Privilege Room.

AccorHotels certified review
Robin Families - 30/08/2017
« Good overnight stop »

Parking is a bit on the expensive side but hotel clean and comfortable. Breakfast is not great bit typical of breakfast in a French hotel.

AccorHotels certified review
Peter H. Couples - 25/08/2017
« impression »

We have stayed there many times, but this was the least satisfactory. The room was stuffy, we did not seem to be able to adjust the air con, so we opened the window. There was noise all night: someone (guests?) were shouting outside our room at 1.00am; at 5.30am vehicles were reversing continually in the street below us. We didn't get much sleep. Overall, the place needs updating. Unlikely we'll stay there again until it has been.

AccorHotels certified review
Gilly Couples - 24/08/2017
« Very good »

Very friendly staff. Easy check in and out. Room very clean and comfortable. Secure parking. Very good overall experience.

AccorHotels certified review
Peter `. Couples - 23/08/2017
« good service and functional »

All hotel services to a good standard. The evening meal in the restaurant was the highlight - the standard menu du jour excellently cooked and well served.

AccorHotels certified review
Lori Couples - 22/08/2017
« Good hotel and pleasant staff »

We enjoyed our stay the hotel was good and ideal for a visit to Arras. Very near the train station. Staff were friendly.

AccorHotels certified review
Phil B. Families - 21/08/2017
« Mr B. »

Family room was good and facilities for an overnight stay

AccorHotels certified review
C. Business - 21/08/2017
« excellente »

.

AccorHotels certified review
Edward L. Couples - 20/08/2017
« Great stay »

Great stay, clean room, nice staff. Good location

AccorHotels certified review
Keith C. Couples - 18/08/2017
« Comfortable séjour close to centre of Arras »

Very helpful & professional staff at reception. Good breakfast. Easy parking in garage under hotel. Only a few minutes' stroll from centre of old city.

AccorHotels certified review
Anonymous Couples - 14/08/2017
« Relaxing »

Relaxing and really comfortable bed

AccorHotels certified review
Tim M. Couples - 14/08/2017
« polite and helpful members of staff and clean rooms. »

This was our third time staying at the Mercure and as on previous occasions the hotel staff were very helpful and we will no doubt be returning next year.

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