Mercure Arras Centre Gare Hotel 4 stars

TripAdvisor rating 4.0/5 939 reviews
Mercure Arras Centre Gare Hotel
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Hotel extras

  • beIN SPORTS

  • Paying private and secure car park

  • A 2-minute walk from the SNCF train station and 5 minutes from Arras city center

  • A friendly and helpful team

  • 7 meeting rooms and 1 auditorium

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000
arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Contact email

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :   GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Our accommodations

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Family Superior Room - 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE 58

Type of cuisine: French

Restaurant closed at lunchtime on Saturdays, Sundays and public holidays.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,200 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,051 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

939 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very happy, [apart from the cost!] I always with you when I'm in Arras.

Customer review rating 4.4/5

Rob B. Friends - 13/06/2019 AccorHotels certified review

Very happy, [apart from the cost!] I always with you when I'm in Arras.

As good as ever.

Customer review rating 4.4/5

Liz Couples - 10/06/2019 AccorHotels certified review

Good food, good beds, good position, good parking, and friendly staff. What more could you want!!

Very clean and comfortable rooms, breakfast excellent as well. Very helpful staff on reception with good local knowledge.

Customer review rating 4.4/5

Nige Friends - 08/06/2019 AccorHotels certified review

My son and I had a very comfortable stay, good breakfasts and helpful receptionists that knew the local area. Parking was easy with the multistory car park beneath the hotel, although €11 a night to park a motorbike (the same as a car) was a little expensive. Would be happy to return to this hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Comfortable hotel with pleasant staff, convenient for the centre of town.

Customer review rating 4.4/5

Tom H. Couples - 06/06/2019 AccorHotels certified review

The staff were very friendly and helpful. The room was clean and comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Ok - average

Customer review rating 4.4/5

Anonymous Couples - 05/06/2019 AccorHotels certified review

It sufficed.

Dear CATHY H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

good hotel, very pleasant helpful staff, good central location.

Customer review rating 4.4/5

N. M. Families - 29/05/2019 AccorHotels certified review

have stayed at this Hotel a number of times. Happy with the Hotel, its service, and staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

A good night's stay

Customer review rating 4.4/5

Sundodgindoc Friends - 27/05/2019 AccorHotels certified review

It was a quiet stay in comfortable surroundings, with decent food

Fabulous hotel with great location

Customer review rating 4.4/5

Peter F. Couples - 27/05/2019 AccorHotels certified review

East to find, very helpful staff, great food , reasonable prices,

Great location

Customer review rating 4.4/5

Adrian B. Solo - 26/05/2019 AccorHotels certified review

A very good centrally located hotel with friendly and helpful staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Great hotel, Ideally placed.

Customer review rating 4.4/5

Mrs E. Couples - 24/05/2019 AccorHotels certified review

Lovely hotel with very helpful staff. Rooms well appointed and very comfortable. Excellent breakfast in the restaurant. Bar also very comfortable for an evening drink.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception
Customer review rating 4.4/5

Neville Friends - 14/05/2019 AccorHotels certified review

Stayed many times before, always good service and value.

Comfortble Hotel in Convenient Location

Customer review rating 4.4/5

Ian H. Friends - 10/05/2019 AccorHotels certified review

We stayed here with another couple for two nights on a tour of second world war cemeteries. The hotel was easy to find as was parking. There was an excellent selection for breakfast, but coffee and tea was a little chaotic. We did not eat in the notel but there were many restaurants close by. The rooms were comfortable and recently refurbished (on the third floor).

Dear Guest, Thank you for taking the time to share your feedback. I have taken in note all you remarks in order to give it to the manager of the restaurant. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

The hotel provided a comfortable one night stop which is exactly what we wanted.

Customer review rating 4.4/5

D. C. Couples - 09/05/2019 AccorHotels certified review

Comfortable and friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Very comfortable with friendly and welcoming staff.

Customer review rating 4.4/5

Anonymous Couples - 03/05/2019 AccorHotels certified review

Nice clean rooms with everything needed for a short stay. Could do with some more in room tea and coffee options and more milk. The amount of milk supplied only allowed for one small cup per day.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Very comfortable

Customer review rating 4.4/5

Robert Couples - 01/05/2019 AccorHotels certified review

I had not stayed here before. I chose it as it was a convenient place to stop between Burgundy and the Channel Tunnel. Very comfortable City Centre location. Secure parking. Dog friendly. Spacious room with good facilities - coffee making - bath robe and slippers. Good restaurant.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Satisfied!

Customer review rating 4.4/5

Hk Couples - 29/04/2019 AccorHotels certified review

Bicycles in a closed place; Friendly staff; Spacey room; Room nicely decorated (but in dark colours); Comfortable bathroom; Very good breakfast buffet.

Pleasant stay

Customer review rating 4.4/5

Anne Families - 27/04/2019 AccorHotels certified review

Efficient check-I’m with room ready when we arrived at lunchtime. Hotel in a great location. Recent refurbishment resulted in the public areas looking attractive. Room well equipped; but could benefit from some artwork on the walls.

Hotel perfectly situated with friendly staff and comfortable room.

Customer review rating 4.4/5

Katherine F. Couples - 25/04/2019 AccorHotels certified review

We were delighted to be upgraded on arrival. Thank you. We ate in your restaurant which was not very good. I had the suggested menu which was disappointing. My husband had the Caesar salad described as XXL. Cold chicken on a mount of lettuce and not very large. There were no half bottles of Chablis and only a choice of 2 white wines on the menu! BUT please sort out that we paid twice.....I paid reception the bill on my Credit Agricole card of €176.05 on leaving the Hotel but on checking my Bank Statement when I got home, found you had also charged me on my English card. This is the card I gave as a guarantee when booking the room. Could you please refund either one of the cards.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I have taken in note your remark about the dinner. I'm sorry if you were disappointed by the restaurant. For the payment, it was not a double payment. One is a preauthorisation which has been released after the check out and the other one the payment. If the preauthorisation is still fixed next week, please send me an email. Sincerely, Sabrina Iglesias - Chef de réception

Well positioned comfortable hotel in Arras

Customer review rating 4.4/5

John E. Solo - 23/04/2019 AccorHotels certified review

I had a comfortable stay close to the centre of Arras and the train station.

Very comfortable, good food, slightly noisy room

Customer review rating 4.4/5

Darren B. Couples - 19/04/2019 AccorHotels certified review

The room and bed were very comfortable, however, there was quite a lot of noise (banging/moving furniture) from nearby in the hotel until nearly midnight - we nearly asked to change rooms, but then the noise stopped. Once the noise stopped, it was peaceful and we both had a restful nights sleep. The food in the restaurant was good, especially the evening meal. The staff were friendly, efficient and helpful.

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