Hotel - Mercure Arras Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Arras Centre Gare Hotel

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4.0/5 791 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:00 / 19:00-22:00
    • Opening hours : Week-end 06:30-12:00 / 19:00-22:00

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

  • 80 rooms
  • 75 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 8 connecting rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,189 reviews

Our guest reviews for Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 791 reviews
AccorHotels certified review
Koen D. S. Couples - 12/02/2018
« Business hotel also fitting for leisure »

Good stay; close to city center: very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Richard H. Couples - 09/02/2018
« Alterations were underway but no forward notice. »

Discappointed with size of bedroom, two single beds pushed together. Not what we expected as loyalty card holder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
D. P. Solo - 03/02/2018
« Excellent »

Parfait

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Sabrina Iglesias - Chef de réception

AccorHotels certified review
A M. Families - 24/01/2018
« Very pleasant »

The staff were extremely pleasant and helpful. The hotel clean and comfortable. It was also convenient for the town and parking was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Mrs A. T. Couples - 11/01/2018
« always made feel really welcome by staff. »

Very comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Anonymous Business - 11/01/2018

It was nice to stay at your Hotel, and good food.

AccorHotels certified review
Visitor F. L. Business - 09/01/2018
« good hotel, good place, nice room, great service »

it was only for 1 night. the room was very clean, calm, and the receptionist was delightful

AccorHotels certified review
Chris Families - 09/01/2018
« Overnight at Mecure Arras Gare »

Brief overnight stay having taken a late Eurotunnel train across the water Very comfortable and convenient Friendly staff Good breakfast

AccorHotels certified review
James M. Couples - 21/12/2017
« Helpful »

As usual, all the staff were very friendly and accommodating. Even though the restaurant is closed for renovations, the alternate space was comfortable and the service excellent. Breakfast is always a pleasure because of the friendly greeting from a familiar staff member, who, unfortunately will retire in 2018. It will be a loss to the hotel, for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
V. Couples - 18/12/2017
« My son really ejoyed location - service »

really only good feedback about welcome, service, room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Bradley W. Families - 12/12/2017
« Christmas trip weekender.. »

Nice hotel close to the station, very friendly and helpful staff, the bedrooms are a little small and should have a safe, but the bathrooom was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Paul M. Families - 11/12/2017
« A great experience »

A great hotel in a very convenient location (we came for the Christmas market) and the room price was good value for money. We'll be back to Arras next year and will definitely be staying at the Mercure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Caroline M. Couples - 05/12/2017
« Comfortable room and friendly staff »

We enjoyed our stay in a Newly decorated room with a bath in the bathroom which we prefer . Dinner was good but the temporary dining room is a bit bleak. Breakfast coffee was disappointing so we made our own with the pods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Noel B. Families - 28/11/2017
« It is a nice hotel, halls could do with a lick of paint. »

It is a nice hotel, halls could do with a lick of paint.

AccorHotels certified review
This I. A. U. I. I. M. P. Couples - 25/11/2017
« Fine »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
D L. B. Couples - 22/11/2017
« very average »

Average and below expectation

AccorHotels certified review
Stephen H. Families - 20/11/2017
« Very pleasant stay »

Staff very helpful, room very nice cannot comment on food as we did not eat in the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Ribena Couples - 19/11/2017
« Fourth visit »

No complaints at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
K. Couples - 13/11/2017
« Good service and facilities »

Good service at check in and during our stay. Facilities clean and appropriate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

AccorHotels certified review
Anna Couples - 11/11/2017
« Great central hotel, modern decor »

Stayed in one of the newly refurbished rooms, very comfortable room, big TV, everything we needed. The bathroom is very nicely done and spacious. The staff were nice, and the car parking costs reasonable (12 euros overnight).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Iglesias - Chef de réception

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