ibis Amsterdam Centre Hotel

Dear DARREN S., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. Sorry to hear that our cleaning staff knocked on your door and entered your room without your permission. I passed your feedback to our housekeeping manager in order to avoid this in the future. We are sorry for the inconvenience this caused you. As for the room furniture, I am happy to inform you that refurbishment is already taking place on a floor by floor base. Thank you once more, and it is my hope we may welcome you again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear DAVID H., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. Concerning the sound of the trains we normally don't receive many complaints. The soundproofing of the rooms is of a very high standard, as confirmed by many guests and reviewers. Should there be something wrong with the soundproofing of the room, we encourage you to contact our reception. Should there be a technical issue we will fix it within 15 minutes. I can imagine that it was to warm in your room. Unfortunately our system was already set to winter temperature so this means only blowing hot air in the room but we had exceptional temperatures for this time of the year so Yes it is correct that it was warm. We are really sorry for the inconvenience this caused you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear HARA PRASAD P., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The size of the room can be considered as 'small', which is often the case in Amsterdam. I fully understand your disappointment if you were expecting a large room. Unfortunately we can't change the size of the rooms. If you're looking for a larger room, you're more likely to find an appropriate room outside the city center. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. We don't provide coffee and tea facilities standard in our rooms but we do provide them free of charge to hire at our front desk. Sorry to hear that nobody told you this. I am very sorry for the inconvenience this caused you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear OLIVER P., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. However I would like to reply on your comments. For the shower gel, this is the ibis standard at all ibis around the world, but we do offer some supplements from the take away shop in the lobby. For checking in and out, we do not use a desk anymore. With our mobile devices we can do most thing anywhere in the living room concept lobby. The small desk with computer is only needed for things that are not possible on the mobile. This is a complete new way of working, and it is still to be fine-tuned. I can understand it can be a bit confusing at some times, for which my apologies. in regard to having to take two elevators to get to the room, I understand it is a little inconvenient. However with the hotel consisting of two separate buildings this is the only solution. Besides I can tell you the the second building which you were in does offer the more spacious rooms and bathrooms. Finally in regard to the price; unfortunately Amsterdam is besides beautiful also known to be quite pricey. Our rates are competitive for the market, and change in regard to availability. I always advise guests to book in advance through accorhotels.com to find the best available rates. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear MOAYAD A., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see you appreciated check in and out procedure, as well as our central location. However I'm sorry to learn you were not so happy with the room. My sincerest apologies for the inconvenience with the airunit. Also that the cleanliness of the bathroom left to be desired should off course not happen, that's not the kind of service we strive to deliver. Please do always feel free to ask for additional cleaning should there be anything wrong in the room. As for the room furniture, I am happy to inform you that refurbishment is already taking place on a floor by floor base. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear RALPH P., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see that our staff has been able to make you feel welcome, and that you were satisfied with the room. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear DARREN I., Thank you very much for choosing our hotel again, and for taking the time to tell us about your experience. I'm very sorry to learn that you were disappointed in your stay with us. Please allow me to express my sincerest apologies for the inconvenience you encountered. Receiving a cancellation when you are just about to fly over is off course the last thing you are waiting for, and I can imagine it is distressing. Especially strange that it said you requested cancellation which is not the case. Normally we only cancel bookings when there is no guarantee, but I understand this was not the case. Unfortunately I cannot see where this came from now, but there must be a failure somewhere in the process, for which my apologies. Where it is good to see that my colleague could help you reinstate the booking on the phone, it is off course very disappointing that there was again something wrong upon arrival. Again at this point I cannot see what exactly was the case, but certainly after you paid you should be given the rooms you paid for. Off course my colleagues can discuss something in Dutch, but they should always explain to you what is going on. I will make sure to take this up with our front of the house manager to prevent this in the future. As for the room, rooms with two single beds and separate blankets are twin rooms. As the rooms are not so big especially in the front building, the beds are right next to each other. All in all I can understand this was far from the laid back start of a nice weekend trip as you may expect from us. Please let us know if there is anything we can do to regain the trust you've shown in our hotel. Kind regards, Joost van Bockel manager on duty

Dear CELINE L., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see that you appreciated the room as well as our central location. As for the check in, I'm sorry this was a little messy to you. It is quite a different system we use now, so I can understand it can be a bit confusing at first. Hopefully this will be more sorted upon your next visit. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear ROBERT B., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that had a great experience overall. Tissues are not standard in ibis hotels, but I will forward your comment to our facility manager to see if we can add this to our rooms. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear ELLEN G., Thank you for choosing ibis Amsterdam centre, and for taking the time to tell us about your experience. I'm sorry to learn that you were a bit disappointed in your stay with us. Please allow me to express my sincerest apologies for any inconvenience. As for the city tax,unfortunately every guest has to pay this upon check in, but I can understand this is inconvenient if you were not expecting this. Recently we have changed our luggage room for lockers, because some guests had security concerns. Now it can happen that they are full, my apologies for this inconvenience. I will forward your comment to our operations manager to see if we can improve our service on this matter. As for the renovation works going on, I'm very sorry to hear that you were bothered by noise, this should not happen off course. we have agreed with the builders that they can make noise between 10 am and 5 pm, and we try to intervene immediately when they do different. I'm happy to see you reported this, so we could offer you another room. Thank you once more for your feedback, which is most valuable to us. And it is still my hope you will give us a chance to better serve you in the future. Kind regards, Joost van Bockel manager on duty

Dear FRANCOIS M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. prices in the middle of Amsterdam are generally high. Please check our websites in order to get a nice price. The earlier you book the cheaper the price. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear EMMA D., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. Sorry that your late check out was not arranged correctly. I can imagine that this was not so nice when you need to walk back to our front desk. We have normally 3 persons on shift so if there was only one person at check in then the other 2 should be in the back. I am sorry for this. i pass your feedback to our front of the house manager in order to avoid this in future. We are sorry for the inconvenience this caused you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear RIDEOUT C., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am really sorry to hear that your arrival in our hotel was chaotic and not so good. Our new lobby is without a reception desk any more. Staff walk around with mobiles and check in people. As you request for an early check in that is possible if we have the room available at that time. People can check out at noon and the officially check in is 14.00. I agree with you that we could do better than we did now. Your room should be ready sooner so I will pass your comments to our front of the house manager in order to avoid this in the future. I am really sorry for the inconvenience this caused you. We put 3 pillows standard in all of our rooms. Not every one need 2 pillows. if you need an extra pillow we were happy to bring you one extra when you requested this from our front desk. We are sorry for the trouble. All guest should be treated equally good in the breakfast room. I agree with you completely. I am sorry that you got this feeling that it is not really nice. I passed your feedback to our front of the house manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty