ibis Amsterdam Centre Hotel

Dear EMMA D., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. Sorry that your late check out was not arranged correctly. I can imagine that this was not so nice when you need to walk back to our front desk. We have normally 3 persons on shift so if there was only one person at check in then the other 2 should be in the back. I am sorry for this. i pass your feedback to our front of the house manager in order to avoid this in future. We are sorry for the inconvenience this caused you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear RIDEOUT C., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am really sorry to hear that your arrival in our hotel was chaotic and not so good. Our new lobby is without a reception desk any more. Staff walk around with mobiles and check in people. As you request for an early check in that is possible if we have the room available at that time. People can check out at noon and the officially check in is 14.00. I agree with you that we could do better than we did now. Your room should be ready sooner so I will pass your comments to our front of the house manager in order to avoid this in the future. I am really sorry for the inconvenience this caused you. We put 3 pillows standard in all of our rooms. Not every one need 2 pillows. if you need an extra pillow we were happy to bring you one extra when you requested this from our front desk. We are sorry for the trouble. All guest should be treated equally good in the breakfast room. I agree with you completely. I am sorry that you got this feeling that it is not really nice. I passed your feedback to our front of the house manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear ROCHELLE C., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We don't have standard coffee and tea facilities in our rooms in Amsterdam. We do offer it to hire it from our front desk free of charge. Sorry that nobody gave you that information. Apologies for the bad nachos you had in our restaurant. I passed your comment to our front of the house manager. I can imagine that you won't came back to eat again with us. Concerning the luggage lockers. We provide them but we only have a limited amount of lockers. I can imagine that this was a surprise for you and I passed your feedback to our operations manager. We are sorry for the inconvenience this caused you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear SUSAN B., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear STEPHEN K., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am really sorry to hear that something went wrong with your bill. I am not sure now if this problem is solved for you now so could you please let me know? What I can see is that one of our supervisors canceled the amount of 77 euro on your hotel bill. I really would like to solved it for you. We are sorry for the inconvenience this caused you. I can imagine that this was not a nice thing at your check out to discover. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear COLIN A., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to hear that your air cooler was not effective. Did you report this to our front desk staff? We were able to fix your problem because our technical department is there daily to fix things in the room. I am sorry for the inconvenience this caused you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear BRADLEY F., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About the locker room. I can imagine that when you had a nice stay with us and you would like to leave your luggage and this was not possible that this was unpleasant for you. We choose for this option because in the past we had a open luggage room but then we received many complaints that this was not secure enough. Our staff should have explained to you how it worked to go to the central station and leave your luggage there. This information is known but apparently not with the one who checked you out. I am really sorry for the inconvenience this caused you. I passed your feedback to our operations manager. Sorry about the aggressive way of selling you a Ibis Business card. I will pass this to our front of the house manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear STEPHEN-PAUL S., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear SHALEEM B., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear SIMON H., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear WENDY b., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear PARIS F., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear PATRICK P., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The size of the room can be considered as 'small', which is often the case in Amsterdam. I fully understand your disappointment if you were expecting a large room. Unfortunately we can't change the size of the rooms. If you're looking for a larger room, you're more likely to find an appropriate room outside the city center. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. Concerning the soundproofing of the rooms it is usually sufficient to keep any noise outside. Should you visit us again in the future, you can always request a room on the front side or on a higher floor or request our staff to check whether the window is closing properly We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear ROBERT B., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the sound of the trains we normally don't receive many complaints. The soundproofing of the rooms is of a very high standard, as confirmed by many guests and reviewers. Should there be something wrong with the soundproofing of the room, we encourage you to contact our reception. Should there be a technical issue we will fix it within 15 minutes. We could also change you the room to our front side away from the train. We are sorry for the inconvenience. Thank you as well for your feedback regarding the cleanliness of the bathroom. That is normally not our standard. I will discuss these issues with our housekeeping manager in order to prevent future occurrence. Our sincere apologies for this. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear TZE H. S., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. I'm sorry to hear you were not so happy with our luggage storage system, my apologies for that. This is a new system after our recent renovation, and I will make sure to take in your complaint in the upcoming evaluation. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty