ibis Amsterdam Centre Hotel

Dear NOOR HISHAMMUDIN Z., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear ELLY R., Thank you very much for choosing ibis Amsterdam centre, and for reviewing your stay. I am sorry to hear that you were disappointed in your stay with us. I can understand your disappointment in the size of the rooms if you were expecting a big one. Unfortunately this is something we cannot change. If you prefer to have a big room you are more likely to find these outside of the city centre. At ibis hotels, coffee and team making facilities are not standard included in the rooms. We are more than happy to lent you a kettle from reception upon availability. Or you can book one of our premium rooms, which standard include these facilities, bottles of water and offer riverside views. Thank you once more for sharing your experiences, which is most valuable to us. Kind regards, Joost van Bockel manager on duty

Dear TERESA B., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nice to hear that our staff was patient with your visa card problem. We are always ready to help our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear PATRICIA A., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comment regarding the towels somewhat surprises me. I will pass your feedback about the towels, mattress and toilet paper to our housekeeping manager. I apologies that it felt not good for you. We normally don't have a problem with this but it is different for every person off course. I'm sorry to learn our breakfast restaurant and buffet didn't meet up to your expectations. and it was too expensive. We try to put together an all you can eat buffet which offers a wide variety of hot and cold items, including typical Dutch breads and spreads. We will look into our buffet and see if we can make any improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear KA IAN C., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear DARREN R., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I saw that your TV was not working in your room number 458. Did you report this to our front desk staff? We allow ourselves to solve a problem within 15 minutes. So please for next time let u know! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear AHMAD AZIZUDDIN K., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nice to hear that you liked the card we wrote for you! Thank you that you appreciated it Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear JOANNE L., Thank you very much for choosing ibis Amsterdam centre, and for reviewing your stay. I am happy to learn that your overall experience was great, and that you enjoyed our central location and the assistance of our staff in particular. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive such positive feedback. Thank you once more, and it is my hope we can welcome you again in the future! Kind regards, Joost van Bockel manager on duty

Dear AARNE U., Thank you for choosing ibis Amsterdam centre, and for reviewing your stay. I am happy to learn that your overall experience was positive, and that our staff has been able to make you feel welcome. I can understand your comments regarding the reception area, at the moment we are renovating our ground floor, so soon we will have a brand new lobby and restaurant to better serve you. Should you visit us another time, please feel free to ask reception for a kettle, or you can book one of our premium rooms, which standard include coffee and tea making facilities. Regarding the rates, Amsterdam is besides a beautiful city also know to be quite pricey unfortunately, but our prices are competitive for the market. For the best rates I can always advise to book in advance through accorhotels.com Thank you once more, and it is my hope we can welcome you again in the future. Kind regards, Joost van Bockel, manager on duty

Dear ANGELO P., Thank you very much for choosing ibis Amsterdam centre, and for reviewing your stay. I am happy to learn that your overall experience was great! At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope we can welcome you again in the future! Kind regards, Joost van Bockel manager on duty

Dear TIMOTHY G./ MICHELLE, Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that your overall experience was great. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again, and it is my hope we can welcome you another time soon! Kind regards, Joost van Bockel manager on duty

Dear IMRAN U., Thank you very much for choosing ibis Amsterdam centre, and for reviewing your stay. I am happy to learn that your overall experience was positive. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear that you did not receive your voucher for your le club welcome drink, my apologies for that. Also I will take your comment regarding the staff friendliness into account with our front of the house manager. Thank you again for sharing your experiences, and it is my hope we can welcome you again in the future! Kind regards, Joost van Bockel manager on duty

Dear DAYANG KHADIJAH ABANG I., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that your overall experience was great, and that our staff has been able to make you feel extra welcome. I will make sure to pass on your compliments to them, as I am sure this is of a great motivation. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we can welcome you again in the future! Kind regards, Joost van Bockel manager on duty

Dear CAITLIN M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear WILLIAM H., Thank you very much for staying with us again, and for taking the time to review your stay. I am happy to learn that your overall experience was good. We are indeed also looking forward to when the renovation is done, so we can hopefully even better serve you. I understand your comment regarding the dog in the breakfast area, and I will investigate this further, since this is not our usual policy. Thank you again for your review, which is most valuable to us. We are looking forward to your next visit! Kind regards, Joost van Bockel manager on duty