ibis Amsterdam Centre Hotel

Dear KARSTEN M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please for your next visit request a room in our yellow Mill building with city view away from the train! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear CURTISS J., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel is next to a train station.Concerning the soundproofing of the rooms it is usually sufficient to keep any noise outside. Should you visit us again in the future, you can always request a room on the front side or on a higher floor or request our staff to check whether the window is closing properly. We are sorry for the inconvenience it caused you. We are sorry it was too hot in your room. Our air cooling system was still on winter time so only heating up and not cooling down. Normally the temperature is not that high in April. I will pass your feedback to our technical department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear KRISTIN H., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The temperature in Amsterdam is normally much colder then when you stayed with us. Our systems work with winter time and summer time. Unfortunately is was only heating u still and not cooling down and it is something automatically arranged. We are looking for a solution to control it ourselves. Sorry for the inconvenience it caused you. We normally had 2 pillows in the room and we put a third one for extra. If you needed one more please know that you can always request this at our front desk for next time. It is correct that there was no front desk to make a line for your check in. But is not good that none of our staff come to you or make things clear for you. I passed your feedback to our front of the house manager We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear YEVHEN K., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The cleaning of the room should be good for that high price you have paid. We are sorry that it wasn't! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I passed this to our housekeeping manager. Our prices are competitive for the city of Amsterdam and especially for our unbeatable location. Prices in Amsterdam are unfortunately generally considered quite high. Sorry that you didn't feel unique as a guest. Our guest are important to us. I passed your feedback to our front of the house manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear NEI I., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive feedback. We decide as a hotel to work with no reception desk anymore. It is a barrier between the front desk staff and our guests and it is done just to make you more welcome in our hotel. I am sorry to hear that you didn't experienced this at your check in. The size of the room can be considered as small which is often the case in Amsterdam. We don't have standard coffee and tea facilities in our rooms in the Netherlands but we provide a kettle t our front desk and we have premium rooms that have standard coffee and tea facilities in the room which you can book online as we heard this more often. So please for next time ask us about the possibilities. Sorry to hear that you had it warm in your room. Our air cooling system was still on winter time and normally the temperatures are not that high when you stayed with us. It goes in a few days to summer and than it will cool again. We are sorry for the inconvenience this caused you in the night. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear FABIA R., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear MARY A., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a renovation going on at the moment. I can understand that you find it not very organised but we always do our utmost best to help every guest as good as possible. We are sorry for the inconvenience it caused you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence after our renovation is done. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear SHERRIL R., Thank you very much for choosing ibis Amsterdam centre, and for reviewing your stay. I am happy to learn that your overall experience was positive, and that the staff were able to make you feel extra welcome. Off course I will make sure your compliments will get through to Sarah. Please rest assured, I will share your comments regarding the towels with our facility manager. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future! Kind regards, Joost van Bockel manager on duty

Dear J. JAYCEE, Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you had problems at your check in. Unfortunately this kind of information is in the small letters underneath your booking. A credit card is not mandatory because not everyone have a credit card. Without a credit card we are allowed to cancel the booking and we don't have the obligation to contact our guests. It is something to consider maybe in the future but with 363 rooms very hard to realize. I can only say to you that if your room is canceled we always try to help our guests and find a solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on duty

Dear CHRISTINE H., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry that you had dust under your bed. That is not our Ibis standard! I passed your feedback to our housekeeping manager to avoid this kind of problems in future. I agree with you that there are not many seats in our lobby. We are under renovation at the moment and we have not much space in the lobby but I promise you that when we are finished that there will be a lot of seats for you as a guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear PAOLO V., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am very sorry to hear that you were disappointed in your stay with us. Please allow me to express my sincerest apologies for any inconvenience you encountered. I am sorry that the room temperature was not very comfortable for you. My apologies for that. Our air circulation system is centrally regulated regarding to the outside temperature. Is it outside below 14 degrees, it will start to heat. When the outside temperature is above 18, it will cool. Since the temperature is around those marks these days, the system takes some time to change over. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand your comments regarding the lobby and check in. At this moment we are renovating our ground floor, so the space is somewhat limited. we are also in the new situation going to work without a desk, to create a more open and guest-oriented way of working. Also because of this your feedback is very useful to us. Please rest assured that we are taking your comments into account to improve our service. Thank you once more for your review, and it is my hope you will give us a chance to better serve you in the future! Kind regards, Joost van Bockel manager on duty

Dear DIANA B., Thank you very much for choosing ibis Amsterdam centre, and for reviewing your stay. I am happy to learn that you had a great experience. Good to hear that our staff has been able to make you feel welcome, and that you enjoyed breakfast as well as our online check in/ fast check out. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive positive feedback. Thank you once more, and it is my hope to welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear CHERYL L., Thank you so much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that your overall experience was positive. Always good to hear that our staff has been able to make you feel welcome. However I am sorry that you couldn't check in until four, this surprises me, normally we have the rooms ready from 2 pm. My apologies for this. At ibis coffee and tea making facilities are not standard included in the room. We are however happy to supply a kettle from reception upon availability. Or you can book one of our premium rooms which standard include these facilities. Regarding your comments on the waste bin and hair dryer, I definitely see your point, and will make sure to discuss this with our facility manager. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we can welcome you again in the future! Kind regards, Joost van Bockel manager on duty