ibis Amsterdam Centre Hotel

Dear KIM B., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see you appreciate the result of our renovation, and that our staff has been able to make you feel welcome. However I'm sorry to learn that your luggage did not fit in to the lockers. We are still evaluating this system, and will see if we can make some changes in this. For now I'm happy that we could find a solution for you. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear TREVOR L., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see that you appreciated our bar as well as the comfort of the bed. However I'm sorry to hear that the toilet positioning was not ideal for you. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear NICK B., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see that our staff has been able to make you feel welcome, and you were happy with your room. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear AMYY F., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. However I'm very sorry to hear that your room smelt of smoke. My sincerest apologies for that, this should not happen off course. Please do always feel free to report this to us, so we can take action, or give you another room. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear NIGEL T., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see you appreciated the room comforts as well as the views, and that our staff has been able to make you feel welcome. As for your requests in regard to the breakfast, I have forwarded your comment to our front of the house manager to see if we can make some improvements. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear IAIN W., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Good to see that you appreciated our check in and out procedure as well as the comfort of the bed, and that our staff has been able to make you feel welcome. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear JACKLYN H., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you had a great experience overall. Good to see that you were happy with your room, and that our staff has been able to make you feel welcome. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always of a great motivation to our team to receive such positive feedback. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear WILF M., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I can imagine that our new situation is confusing for you as a guest. It is our job to make our self visible for you as a guest. This is something we need to improve. So I totally agree with you that we could handle this better. Thank you for your feedback. I am really sorry for the trouble in our bar and you free drink and that you were not able to book it to your room. I was there when this happens and I would like to make sure to you that I spoke to my staff and explained them how they could handle things better than they did now. Please accept my sincere apologies. I can imagine that this was not a nice experience for you. I passed your feedback also to our operations manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear SARA J., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our staff should walk around and welcome people with there mobile phone. I can understand that this was confusing for you when you arrived and that nobody approached you and were just sitting on a sofa. I will pass your feedback to our front of the house manager. We don't have a front desk anymore after our renovation. I am sorry for the inconvenience this caused you. After several reviews about our locker room we decided to put lockers to pay for due to security reasons. We only have a limited amount of lockers and sometimes there are not enough. I passed your feedback to our front of the house manager. We are sorry for the trouble this caused you. I can understand that it was not so nice for what you experienced at the breakfast room. That is not our intention off course to feel you embarrassed. Thank you for your feedback about the signing. We changed it right away to ground floor. we thought that we changed everything. Sorry for the confusing We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear DAVIES I., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to learn out about your air cooler. Our technical department is able to fix things normally. I am sorry for the inconvenience this caused you. Your comment about the luggage is passed to our operations manager. we have a limited amount of lockers. Apologies for the trouble this caused you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear ELCID m., Thank you very much for choosing ibis Amsterdam centre, and for taking the time to review your stay. I am happy to learn that you enjoyed your overall experience. Unfortunately we do not have a/c in the rooms. We have a centrally regulated air circulation system that heats or cools for the entire hotel, but this is unfortunately not as strong as air conditioning. My apologies for any inconvenience this caused you. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once more, and it is my hope we may welcome you again in the future. Kind regards, Joost van Bockel manager on duty

Dear Stephen Y., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on duty

Dear MOHAMMAD HOSSEIN M., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty

Dear EULANDA G., Thank you for taking the time to tell us about your experience at the ibis Amsterdam Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The size of the room can be considered as 'tiny', which is often the case in Amsterdam. I fully understand your disappointment if you were expecting a large room. Unfortunately we can't change the size of the rooms. If you're looking for a larger room, you're more likely to find an appropriate room outside the city center. The room you requested with river view is also unfortunately at the train side. So you got the requested room but I can I can imagine that it was not nice to see the train side as well. We are sorry for the inconvenience. You mentioned that there was no water at all in your room. Did you report this to our front desk? we have a technical department who can fix things in the room. Apologies for the trouble this caused you. Staff being rude is not our normal standard. I will pass your feedback to our front of the house manager. We are sorry for the inconvenience this caused you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronald Honkoop Manager on Duty

Dear BARRY N., We very much appreciate your comments regarding your stay at the ibis Amsterdam Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronald Honkoop Manager on Duty