ibis Amsterdam Centre Hotel 3 stars

The location right next to Amsterdam Central Station is extremely convenient and the breakfast buffet provides an ample choice of food and beverage. However, what I found inconvenient was the absence of clothes hangers and a waste basket in the room.

I wasn’t going to give u my feed back but since I received the email again to give my opinion I thought why not as as I used to love staying In this hotel and I can honestly say I don’t no wether I would come back there . It’s such a shame because It was once fabulous .ill give u my feedback and because I care truly hope for u to get it write like u once had . I myself with my partner have stayed at this hotel at least 16 times . I’m an Accor card holder and I choose to stay ibis everytime I go to Amsterdam . On arrival this occasion I arrive at the hotel early , when I went inside the reception area had gone . My time previous this was also like this but this time no one was there a few other started to appear people looking round not knowing what to do . Even elderly we confused as there is no direct area we’re u can go n check no clear sign or directions . I understand if this is ur intention to create a chilled environment well it was the complete opposite no one new what was going on . Then when finally we got one of the staff she greets us very rudely just to say u can’t check in till 3 o’clock which that doesn’t state on the website 2 o’clock yes but not 3 . I asked if the was there was somewhere to leave a bag she give me a card to room 211 for storage . When I come back at 3 o’clock same problem again no staff to help costumers standing round no one knowing we’re to go or what to do , then to be sent on goose chase for my suit case . To then when it come to check out I asked if they could hold my bag which They had done previously in room 211 to be told you’ve to use the lockers . So I pay for to locker at a cost to then have a problem with tickets being printed out for purchase of the locker to be sent on a chase again to ask how I would retrieve my bag as it’s not printed ticket I was panicking . Everything was made so complicated and not straight forward . To then have another customer come up the the girl and ask for change for a locker to store her bag to be told not to worrie to be passed a key to access a stage room up stairs . I told the girl who was assisting with the locker that I’d just asked the same question an got charged yet more money it wasn’t nice to see at all . She told me she would refund money for one of the lockers when I returned for the cases but suprise suprise she wasn’t there when I returned . Shift finished and after experiencing all the standing around I didn’t feel I could go and ask someone else and have it dealt with because no one new what was goimg on no one cared really and the staff were not friendly approachable at all .I just wanted to get my bags and go . I stated to the girl I’ve experienced nothing but incompetence and I stated that I wouldn’t be staying with the hotel again as My time was not enjoyable felt uneasy it was such a shame to be told by member of staff “ok” if this was my hotel and this was the response my staff were giving customers I would be devastated . As I says this is just my opinion . you definitely need a more detailed reception area and more friendly approachable staff On front of house .

inexpensive, comfy, but coffee pot could have been supplied for coffee or cup noodle. Maybe rental of coffee pot could be an option

Very good central hotel, nice bar. Rooms are compact, but at that price and that location...meh!

Good price, room ok, but noisy , people loud at deep nights.

We were very pleased with everything.

Location great to get on to cruise from cruise port nearby (Euro 12 from Hotel by Taxi). Rooms are very squeezy but served the purpose - so is not a place to come back to to sit and relax...just to shower and sleep. Breakfast was good value for money and the range was fine. Staff were OK but not enough effort to be friendly - just matter of fact.

Very good staff nothing was to much trouble for them highly recommended

it was a very convenient place. close to the central station, eateries and places of interest.

Wonderful corner room with two sides floor to ceiling windows-what views. Where you can improve is your welcome registration and waitstaff. Hard to figure out where to register in as it’s just a table and no order of who comes first and no real greeting. Need something more than T-shirt recognition. In restaurant, I sat for 30 minutes while others around me were waited on. This is at dinner-no one makes a point of seeing if you want a drink-you have to ask for a drink(s) or something to eat as well as the check. Wait staff acts like they don’t really care if you order or not. Food is good once you get it.

Positives - Good central location, air conditioned rooms. Nice foyer, easy check in, locker facilities, lifts. Small basic rooms, very expensive hotel, poor towels & toiletries.

The rooms too small. No utilities No windows due to trains noises Over all- Low value for money. . Great stuff!

The Hotel was very nice, but taking 2 lifts to get up to our room on the 9th floor was annoying. Hotel staff were very pleasant and helpful.

A nice hotel in a great location. The bar restaurant was good and the atmosphere was great. The bed was hard and uncomfortable and so we slept badly every night.

The room is in the new wing above a rail station stop. Very noisy. The room was fine and bathroom a good size but £158 for 1 night no breakfast is not worth it