Hotel - Sofitel Legend Metropole Hanoi
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Metropole Hanoi Hotel

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4.5/5 6,981 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Boutique Gourmande
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

364 rooms and suites, in which the original grandeur were preserved in the historical Metropole Wing, whereas the Opera Wing offers a neo-classic elegance. All accommodations are equipped with Sofitel's MyBed, broadband Internet, LCD, and DVD player.

  • 364 rooms
  • 364 non-smoking rooms
  • 76 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • TV with VCR
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 4,295 reviews

Our guest reviews for Sofitel Legend Metropole Hanoi

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,981 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jean B. Couples - 14/04/2018
« First class service, comfort and courtesy. »

We specifically chose to return to Vietnam for our holiday this year and stay again at your hotel in Hanoi. We were again impressed with the service and ambiance. The staff are always helpful and friendly.

AccorHotels certified review
Mary A. L. Couples - 14/04/2018
« It was very good »

Everything was perfect except,the mattress was slumped on each side where a person sleeps. Probably needs to be replaced

AccorHotels certified review
Ivan K. H. H. Friends - 13/04/2018
« Memorable Stay »

As I scored, I was very satisfied with my stay. So, i don't want to spend too much time on praising your hotel. Instead i would like to point out some things that yr hotel can futher improve to make my experience a "10" for my next stay, hopefully. 1) The helmets used in the bomb shelter tour were VERY smelly and the smell just made me nauseous indeed. I just wondered when the helmets were thoroughly cleaned last time. You know, some guests do not wash their hair for a very long time and they may also sweat a lot when they are in shelther, esp during hot days, and the helmets have to be cleaned and sterilized after each use!!! We had already told Guan, the head bulter, about this when we checked out but I would like to raise that again in the satisfaction survey as it was the most disgusting thing in the hotel which can be totally prevented. 2) I went to the French restaurant to have dinner one night at 9pm but the staff told me that as we did not have a reservation and they were fully booked, so we had to dine outside on the sidewalk. However, the restaurant was only half full at that time. It was noisy outside with too many motobikes passing by, so i asked one waitress if we could go inside again as there were indeed many empty tables. A couple of minutes later, we were told that we could go back in. During the whole dinner, actually more guests left and only 3 new guests came in. So, i really did not understand why we could not be arranged a table inside to begin with at 9pm (definitely not dinner peak hour) and the staff should have noticed that there were many empty tables and people who had booked probably would not show up. 3) The french restaurant staff did not know what kind of sauce they served with the seafood when asked and definitely more staff trainining is need for the staff to understand the food menu better. The waitress needed to ask her colleague and then found out that it was butter sause. 4) Before I checked in, I asked if L'occitane toiletory products could be provided as both Hermes and Lavin just have too much strong perfume in it and I was told that such could not be arranged. But I know that MGallery L'Opera Hotel uses L'occitane products (as I stayed there for a few days before i moved to Metropole), so it would be nice if L'occitane could really be provided considering the fact the L'Opera hotel is sort of your sister hotel just two blocks away.

AccorHotels certified review
Yahna S. Families - 12/04/2018
« Great service!! »

Extremely enjoyable, fantastic team at the 7th floor, and all the dining outlets. The front office were very good too.

AccorHotels certified review
Ilias Families - 12/04/2018
« Excellent Hotel with elegance »

One of the finest hotels I’ve stayed

AccorHotels certified review
Sara Families - 11/04/2018
« Fantastic service in Hanoi »

We had a fantastic staying in Hanoi. Service was great!

AccorHotels certified review
Nida G. Couples - 11/04/2018
« A unique experience »

We stayed only 1 night in your hotel but everything was perfect. They send us breakfast in the room at 05:30 AM even though the breakfast program started at 06:00 AM.

AccorHotels certified review
Daniel L. Couples - 11/04/2018
« Excellent customer service »

Amazing customer service with great club package. I am a resident in Hanoi and have been blown away by the quality of experience of our stay.

AccorHotels certified review
Sara L. Couples - 11/04/2018
« A fantastic experience »

A truly luxurious hotel. Incredible attention to detail.

AccorHotels certified review
Lucia T. Families - 11/04/2018
« A little oasis in a busy town »

A little oasis in a busy town. Personnel very careful and warm. I am the kind of person who normally prefers less “touristic” feelings when traveling, and I usually avoid bigger names hotels when discovering a new country. I try to be a traveler and not a tourist, in order to feel -as much as possible- the real pulse of the place. I must say that in your case, I do not regret at all the agency’s choice. There is a kind and respectful atmosphere (regarding local history and people) at the Metropol Legend that blends with the environment and doesn’t make you feel (too much) the usual spoiled and unethical westerner. Thank you

TripAdvisor review
Fonz1867 Couples - 11/04/2018
« mazing hotel amazing service »

This hotel is one of his kind, elegant, friendly, relaxing. Mixing colonial style and tradition with modern amenities. Our room was beautiful and quiet. The service was impeccable. We already planned to come back in about 6 months

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fonz1867 It is a delight to know that you had a full satisfaction during your recent visit here in Sofitel Legend Metropole Hanoi where the "beautiful room", the "friendly and impeccable" service delighted you greatly. We would like to sincerely thank you for your feedback and we hope to have the pleasure of seeing you again soon for your next stay in Hanoi. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Nev E. Business - 09/04/2018
« Sales Director »

Extremely relaxing

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Great service »

Had a really enjoyable stay Kind and friendly people

AccorHotels certified review
Anonymous Families - 09/04/2018
« Fantastic, a wonderful relaxing hotel with amazing food and attentive staff »

Enjoyable just like last time. The staff are really helpful, the hotel is beautiful and the food is delicious. We can't wait to return again

AccorHotels certified review
Paul B. Couples - 09/04/2018
« Very enjoyable stay, professional and courteous staff, will return. »

Wonderful experience, no negative comments at all.

AccorHotels certified review
Anonymous Families - 08/04/2018

Great staff, excellent service, intriguing decor!

AccorHotels certified review
Alan F. Couples - 08/04/2018
« Very enjoyable »

Hi, please see some notes I made during my stay, I hope this helps. thanks - Not historical wing. From old pic I appear have been in an annex. Not the truly original wing. - Couldn’t get water right temperature. - Suspicious stain on the sofa. - Locking bolt is rusted in left hand door of room. - Fan is unbalanced in the bedroom when running at the slowest speed. - Beach bar fan blade bent. - Fans not running the same speed in the bar. - Tu, whom has 10+ yrs experience and Quy are both real gentleman and great to speak to. - The bread basket at breakfast is probably excessive. Most of the people we were sitting around didn’t finish the bread, which presumably meant ended up in the bin. - Funny stain on the roof of the bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A Fogarty, Thank you for taking the time to tell us about your experience at the Sofitel Legend Metropole Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your constructive comments on the accommodation such the water temperature, the fan and the bedroom have been shared with our related Head Departments to review and continue our improvement. Your nice words on the service of Tu and Quy are highly appreciated and have been shared with them as well as all the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Mr. D. C. O. Families - 08/04/2018
« Wonderfully memorable.. »

Attentive without being intrusive..

AccorHotels certified review
Ali T. Business - 08/04/2018
« Smiling faces »

Second home for us. All details are carefully thought out. Amazing management...

AccorHotels certified review
A B. Business - 08/04/2018
« Fine but a lot of room for improvement »

The overall ambience and breakfast are nice. But basic amenities need to be improved significantly. My bathtub leaked throughout my stay and despite some complaints, it was never fixed. I mopped my bathroom floor after every use. This is dangerous. The toilet seat wobbled—one expects better from a hotel like Metropole. The room decor is too cluttered and dark—the fake encyclopedias have to be removed to create work space. The hair dryer should be of higher quality.

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