Hotel - Sofitel Legend Metropole Hanoi
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Metropole Hanoi Hotel

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4.5/5 6,794 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Boutique Gourmande
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

364 rooms and suites, in which the original grandeur were preserved in the historical Metropole Wing, whereas the Opera Wing offers a neo-classic elegance. All accommodations are equipped with Sofitel's MyBed, broadband Internet, LCD, and DVD player.

  • 364 rooms
  • 364 non-smoking rooms
  • 76 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • TV with VCR
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 3,973 reviews

Our guest reviews for Sofitel Legend Metropole Hanoi

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,794 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
2 G. Families - 12/02/2018
« Short Stay »

Charming hotel and very helpful staff. The location is fantastic especially if you are not staying long in Hanoi.

AccorHotels certified review
Dev Business - 12/02/2018
« Unethical finance team at Sofitel — Excellent Customer Service otherwise »

The stay was excellent; customer service and support for the meeting was superb. One of the best hotel in terms of meeting infrastructure. However, finance team is very unethical and made unapproved charges on my credit card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dev, Thank you for taking the time to tell us about your experience at the Sofitel Legend Metropole Hanoi. It is our pleasure to learn that you enjoyed the accommodation and the event. However, I am sorry that some experience did not meet your expectations; please allow me to express my sincerest apologies. We will investigate the issue and will follow with you by one separate email. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
L R. Couples - 12/02/2018
« Our second return visit was not as good »

On our return visit we were given an inferior room looking over roofs and there was no body lotion in the bathroom and no lemon grass tea.

AccorHotels certified review
Anton B. Couples - 12/02/2018
« super comfort impeccable service »

fully met our high expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton b., Thank you very much indeed for taking the time to review your stay with us at Sofitel Legend Metropole Hanoi. We always endeavor our best to make sure our guests have the best experience while staying with us and it is a great reward to read that the experience met your expectation I have already shared your kind comments with our Ambassadors and they were also thrilled and touched by your warm words. We hope to have the pleasure of seeing you again soon for your next stay. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Paul Business - 12/02/2018
« The Perfect Hotel »

Excellent service in a beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
James R. Couples - 12/02/2018

A very enjoyable stay with excellent facilities and very friendly, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James R., Thank you very much for taking the time to review your stay with us at Sofitel Legend Metropole Hanoi. It is greateful to learn that our friendly service and the excellent facilities delighted you. Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence Thank you again for your feedback and we look forward to being of service to you again soon. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Tony O. Friends - 11/02/2018
« Excellent hotel to start a Vietnam experience »

Every aspect of our hotel stay was excellent, with the attentiveness and politeness of the staff a very pleasant experience. It has all you would expect of a 5 star hotel. Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony O., Thank you for taking the time to share your feedback following your stay. We are delighted to know that you enjoyed your stay in our hotel in every aspect. Your compliment on our attentive service has been shared with our team serve as our motivation to continue with our pursuit for excellence. We look forward to welcoming you at Sofitel Legend Metropole Hanoi again for another enjoyable stay. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Pierre B. Couples - 11/02/2018
« great hotel and very good location »

very professional staff make our stay very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre B., Thank you for sharing your wonderful experience during your recent stay with us. We’re delighted to read that you were well taken care of by our team and loved our location. Our team and I look forward to welcoming you back in the near future Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Janne K. Couples - 11/02/2018
« Good service great staff great room »

Made to feel welcome when we arrived. Staff were very courteous and always willing to help. Room was very clean and loved the little treats in the room. Flowers were beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janne k., We would like to extend our gratitude for giving your time to share your experience in Sofitel Legend Metropole Hanoi. All your kind comments on the room, the flower, the warm welcome and helpful service are certainly flattering. Thank you for your kind feedback and we look forward to serving you in the near future. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Anonymous Business - 11/02/2018
« Very pleasant stay. Hosted a delegation and checkin / checkout was very professional and efficient. »

Nice room, but no key provided for opening the window. Rooms next to the elevators can be very noisy. Good restaurants. Breakfast at the Spice Garden was not so nice as the entire area smelt extremely of food from cooking in the kitchen. Had to change my clothes after breakfast. Very good hotel bus for airport drop-off.

AccorHotels certified review
Wei Business - 11/02/2018
« wonderful »

Great ambience and lovely experience. Please keep up the good work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei, We are much delighted to know that you really love staying in our hotel. I will share your message with the whole team. We will make sure to maintain our standards and always exceed your expectations. Thank you for staying with us and we look forward to welcome you back in the future. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Mike M. Couples - 10/02/2018
« Mr »

Excellent service and experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike M., Thank you for your kind feedback. We are thrilled to learn that the fantastic service of our team delighted you greatly. We look forward to welcoming you back to lovely Hanoi soon. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
R. Couples - 10/02/2018
« perfect »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., First of all, we would like to thank you for your loyalty. We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. We are grateful to read that you had an overall enjoyable stay in our hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Nancy M. Friends - 10/02/2018
« Fantastic! »

Everything was wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy M., Thank you very much for taking the time to share your feedback after your recent stay at Sofitel Legend Metropole Hanoi. We are very pleased to read that your overall experience with us met your expectations. We are already looking forward to welcoming you back very soon. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
L. Business - 08/02/2018
« It's OK. »

They had forgotten the welcome drink. Pillows in the room are too soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you very much for your feedback after your recent stay at Sofitel Legend Metropole Hanoi. It is a regret to know that there were some inconveniences that had happened to you during your experience . Let me express my sincerest apologies. Your feedback on the service and the pillow issue is well noted and it has been shared with our Head of Departments to review and take the necessary actions. It is only through constructive feedback that the team and I are able to continue to strive for excellence. Thank you again for sharing your concern. We hope that this will not deter you from coming back to Sofitel Legend Metropole Hanoi. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Patricia Families - 07/02/2018
« Disappointed »

My issue is the Club Lounge. The junior waiting staff were absolutely lovely the suits however were a different matter. We were ignored and made to feel like second class citizens. For example we were seated at a table with no cutlery and it never arrived, we were not offered the tasting plate on 2 nights. we are still waiting for our free welcome drink.......... Yet we watched them fuss around some guests and totally ignore us. On our last night our drinks were only topped up when you waiter who was kept running around after everyone noticed yet in the same time a suit offered 5 top ups to tables nearby. I am not asking for special treatment but your service must be even handed especially when you are charging premium prices. We live in Asia, enjoy travelling and like to stay in good hotels we returned to yours as we really enjoyed our stay previously. We will not be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Patricia J., We thank you very much for taking the time to share this very detailed and constructive feedback regarding your recent stay with us. With regards to your concern on our service at Club Lounge, please allow me to express my sincerest apologies regarding the experiences you encountered. We understand how frustrating this might have been. I apologize that we have let you down on this occasion and I will take your comments on board so that this case remains isolated. We assure you that it is not our intention to make you feel less important because we value our guest equally. Please rest assured that your detailed feedback has been received in the constructive manner that it was intended and it has been taken seriously to address the proper training and coaching with our team in order to meet the guest’s expectation in any circumstances. Unfortunately I cannot turn back the clock however I can promise you that we will handle your expectations and your standards better during your next stay at the Metropole Hotel. I am passionate for your future business and will ensure we do a much better job in making sure we do not disappoint you for a second time. I do hope your travel plans will eventually bring you back to Hanoi in the future. Please do contact me directly so that I can look after you and assist you with your reservation or any other inquiry. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Joe G. Families - 07/02/2018
« amazing hotel . impeccable service. my favourite hotel anywhere in the world ! »

Amazing hotel. All staff provides impeccable service. Food great. My second stay and still remains my favorite hotel anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe G, It is a delight to know that you had a full satisfaction during your recent visit here in Sofitel Legend Metropole Hanoi. We would like to sincerely thank you for your feedback. Your nice words about the food and on the top the warm welcoming and excellent service have been shared with our Ambassadors that will certainly maintain their motivation to keep providing a luxury quality of service. We hope to have the pleasure of seeing you again soon for your next stay in Hanoi. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
George M. Business - 06/02/2018
« Another outstanding visit to Sofitel Metropole »

From the moment of arrival until we checked out, every aspect of our stay was perfect. The staff were attentive without being intrusive in any way, the amenities were fantastic, dining experiences were delicious and the room very comfortable and well appointed. What more can you ask for?

Our hotel has responded to the review
Our hotel has responded to the review

Dear George M., It is a delight to know that you had a full satisfaction during your recent visit here in Sofitel Legend Metropole Hanoi. We would like to sincerely thank you for your feedback and we hope to have the pleasure of seeing you again soon for your next stay in Hanoi. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
Angela Business - 06/02/2018
« expected more for variety of food »

The hotel is beautiful but for function hall, it looks old. The aircon at Dong Do were not working during my event. I expected this to be check before client use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela Thank you for taking the time to tell us about your experience at the Sofitel Legend Metropole Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback on the food and the function room is very important to us. Please rest assured that we will definitely review with the Diretor of Food and Beverage and continue our improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

AccorHotels certified review
N. O. Business - 06/02/2018
« Satisfied »

Satisfied

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