Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

TripAdvisor rating 4.0/5 2,921 reviews
Novotel London Heathrow Airport - M4 Jct 4
See on a map
+ 24 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 10 - min. drive from Heathrow Airport and 5 - min. drive to Stockley Busines Park

  • Hoppa Bus can take hotel guests to and from the airport

  • Leisure facilities, including gym and indoor heated pool

  • In-house restaurant offering international and local cuisine

  • 15 versatile meeting rooms which can hold up to 180 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ
heathrow
united kingdom

Tel: +442076600681

Fax: (+44)1895/431221

Contact email

Check-in from 14h00

Check out up to 12h00

  • H51 :   H51 HEATHROW T 4&6 (Paying)

  • HEATHROW HOPPA :   H 1 HEATHROW T 123 (Paying)

  • UXBRIDGE - HOUSLOW :   222 UXBRIDGE/HOUNSLO (Paying)

  • PICCADILLY LINE :   HEATHROW T 123

  • By plane

    LONDON CITY AIRPORT At 35km / 21.88 miles

  • By plane

    LONDON GATWICK At 100km / 62.5 miles - Shuttle paying

  • By plane

    LONDON HEATHROW At 1.53km / 0.95 miles - Shuttle paying

  • By plane

    LONDON STANSTED At 150km / 93.75 miles - Shuttle paying

  • By boat

    NEWHAVEN At 150km / 93.75 miles

  • By boat

    SOUTHAMPTON At 100km / 62.5 miles

  • By helicopter

    NORTHOLT At 13km / 8.13 miles

  • By car

    MOTORWAY 25 At 5km / 3.13 miles

  • By car

    MOTORWAY 4 At 1km / 0.63 miles

  • By train

    HAYES & HARLINGTON At 5km / 3.13 miles

  • By train

    WEST DRAYTON At 2km / 1.25 miles

GPS :51.497383, -0.455642

Currently, close to our hotel

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 13 km

100% Design London

From 18/09/2019 to 21/09/2019

At 17 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 17 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 18 km

Open Garden Squares 2019

From 08/06/2019 to 09/06/2019

At 20 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 20 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 21 km

London International Antiquarian Book Fair

From 07/06/2019 to 09/06/2019

At 21 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 24 km

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 32 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with Queen size bed and sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Gourmet

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 230 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more
Novotel London Heathrow Airport - M4 Jct 4 Meeting Room

Our guest reviews for
Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,956 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,921 reviews

Professional, friendly, pleasant atmosphere.

Customer review rating 4.2/5

Pcj Solo - 20/05/2019 AccorHotels certified review

Professional, friendly staff. Room comfortable though furnishings/carpet a bit "tired" looking. Why are towels always so small? The restaurant had good food and very good service. There was only one other family in the restaurant, so quiet. I would have liked a swim in the morning but the pool was out of service, even though there seemed to be a swimming lesson being held. Online check-in and out useful.

Superior room tired

Customer review rating 4.2/5

J Business - 20/05/2019 AccorHotels certified review

The superior room was disappointing, we felt it needed updating and the carpet was worn out and needed hoovering, the breakfast had a good choice and would have been lovely if it had been hot, but the heaters weren’t keeping it warm. It was quite cold. The staff were all very nice at breakfast and on reception.

Ok

Customer review rating 4.2/5

Stuart Solo - 19/05/2019 AccorHotels certified review

It did what I required but paid on booking the room then asked on check in to pay again and on check out ???

Mohammad F.

Customer review rating 4.2/5

M F. Families - 18/05/2019 AccorHotels certified review

Charged me for parking when I did not park in the car park.

Dear MOHAMMAD F., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Rooms are functional and new menu was appetising

Customer review rating 4.2/5

Anonymous Business - 18/05/2019 AccorHotels certified review

I welcome some of the changes introduced at the hotel recently, including new restaurant menu choices, sweet treats in your room when you arrive and check in area looks better

Dear DAVID C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Not Safe

Customer review rating 4.2/5

Aakash G. Couples - 16/05/2019 AccorHotels certified review

Rooms were good and the food howeve the bar was very noisy and didn’t feel safe to drink with my partner. Will never stay there as being a 4star safety is first for me and my family. Thank you

Dear AAKASH G., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

A great stay in a friendly hotel

Customer review rating 4.2/5

Paul Families - 15/05/2019 AccorHotels certified review

Very relaxing

Dear PAUL G., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Very easy stay with friendly, helpful staff

Customer review rating 4.2/5

Scott C. Families - 14/05/2019 AccorHotels certified review

Very good short stopover with our kids before a long haul flight the following day. Used the lovely breakfast buffet and the pool.

Dear SCOTT C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Great stay!

Customer review rating 4.2/5

Gerry R. Business - 14/05/2019 AccorHotels certified review

A nice hotel with welcoming and attentive staff.

Dear GERRY R., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Night stop was clean and comfortable

Customer review rating 4.2/5

Deryk F. Couples - 14/05/2019 AccorHotels certified review

The reception was odd. Just a pedestal and everything was done on a phone but it worked. The big issue was the parking. I was told that the hotel allows commercial vehicles to use the lot presumably at the same rate as myself as a hotel customer but there was no parking space available. Parked on a brick paved area but so many vehicles parked in planter beds and on the grass. This damage makes the lot look awful and is a major distraction and inconvenience from using this hotel again. Financial interests of the hotel before customer service is something that needs to be carefully considered. The inability to park a car overnight will lead to decreased patrons. Either way, make it clear to guests that they will be charged for parking even when no space is available.

Dear DERYK F., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Great location and service, particularly from the Breakfast staff

Customer review rating 4.2/5

Raj P. Families - 13/05/2019 AccorHotels certified review

We booked the hotel as we needed to go to/from a venue in Ealing over a couple of days. Staying as a family, this was an ideal hotel both in terms of location, size (the junior suite easily fitted all of us) and amenities.

Dear RAJ P., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Disappointing

Customer review rating 4.2/5

Karen Couples - 13/05/2019 AccorHotels certified review

Accommodation looks dated & tired Yoghurt with soggy granola & cooked breakfast cold but over cooked

Dear KAREN W., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, whilst we agree that the hotel is in need of face lift which is planned in near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com
Customer review rating 4.2/5

Rebecca Families - 13/05/2019 AccorHotels certified review

We had to ask several times for the sofa bed to be made up, the service in the bar was excellent.

Dear REBECCA H., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On a positive side we are glad that you liked our bar service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com
Customer review rating 4.2/5

Anonymous Families - 12/05/2019 AccorHotels certified review

We were part of a large wedding group and the rooms were not ready, even though we checked in after 4pm. I would have thought that with a large group you would have been more organised.

Dear {guest_first_name} B., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Very comfortable.

Customer review rating 4.2/5

John Business - 12/05/2019 AccorHotels certified review

Clean, comfortable with very efficient staff.

Dear JOHN S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Relaxing , good service and breakfast but mattress on bed too hard and probably requires replacing.

Customer review rating 4.2/5

Barry N. Solo - 11/05/2019 AccorHotels certified review

See above

Dear MICHAEL B N., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

lovely calm environment. nice and quiet. great staff. very efficient. excellent location.

Customer review rating 4.2/5

Judith W. Families - 11/05/2019 AccorHotels certified review

top rate.

Dear JUDITH w., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Unfortunately a very noisy room

Customer review rating 4.2/5

Anonymous Business - 11/05/2019 AccorHotels certified review

Not the best sleep to be honest, I stay with Accor a lot as a silver member but the room next door and housekeeping in the morning were super noisy.

Dear THOMAS G., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

A d.

Customer review rating 4.2/5

A D. Couples - 11/05/2019 AccorHotels certified review

Hotel is great. Food was good. Hotel room (for me) was to warm and the air con was noisy and kept me awake

Dear ANDREW d., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

As always when I stay here I feel welcomed!

Customer review rating 4.2/5

Patricia G. Solo - 09/05/2019 AccorHotels certified review

I have stayed on this hotel on several occasions before and after flying to see family in the States...for me it has always been a very positive experience with so many of the staff saying hello and welcome back. If I stayed weekly I would expect this but sometimes three months have passed by before I come back, but I always feel so welcomed from the staff.

Dear PATRICIA G., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in heathrow