Hotel - Novotel London Heathrow Airport - M4 Jct 4
Novotel Hotel Novotel Hotel

Novotel London Heathrow Airport - M4 Jct 4 Hotel

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4.0/5 2,651 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • LONDON GATWICK (Paying)
    • LONDON HEATHROW (Paying)
    • LONDON STANSTED (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 34 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 9,829 reviews

Our guest reviews for Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,651 reviews
AccorHotels certified review
Toan Couples - 19/05/2018
« Nice hotel near Heathrow. »

Clean room , the local pub .3 mile walking distance and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOAN D., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Enzo L. Business - 18/05/2018
« Everything as expected »

The hotel was as I expected. Comfortable, clean, quiet and easy to reach from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear l. R., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Mcduff Families - 17/05/2018
« Great stay with the family! »

It was an enjoyable stay. Help and polite staff and great room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MCDUFF J., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Mr R. G. Families - 16/05/2018
« Good quality. Good value. Comfortable stay. »

On arrival your representative was warm, genuine and professional. She was most helpful and informative throughout the registration process.

AccorHotels certified review
Anonymous Families - 16/05/2018

bed was too hard, otherwise all was ok

AccorHotels certified review
Julie Couples - 16/05/2018
« Good location »

Nice clean room, good facilities and a great breakfast but had to pay extra for this. Biggest issue was parking. £12 a night is a lot. The room was advertised at £40 but breakfast and parking doubled the price for us!

AccorHotels certified review
Alex Business - 15/05/2018
« Nice service »

The staff was very nice, the accommodation was comfortable.

AccorHotels certified review
Kerry F. Couples - 15/05/2018
« Great hotel, close to the airport »

This was a breath of fresh air after leaving a hotel we booked into and had a bad experience with. Very comfortable rooms, and the room service was great, lovely food. Very close to the airport which made it accessible for the Heathrow express into London and short trip to catch our flight.

AccorHotels certified review
Karen Couples - 15/05/2018
« Good »

The hotel was clean & staff welcoming

AccorHotels certified review
Ian Friends - 15/05/2018
« testing due to change of room required (blood stains on carpet) and unserviceable air conditioning unit in othe rbooked room »

The Duty Manager and staff were accommodating, but we should not have been accommodated in the blood stained carpet room initially. Promises were made by the Duty Manager if we return to this hotel, but that depends on your response to this survey.

AccorHotels certified review
Chris K. Couples - 15/05/2018
« Convenient and comfortable »

Our stopovers at NOVOTEL Heathrow are always safisfactiory, convenient to the airport, airport bus to and from hotel, good restaurant and helpful staff

AccorHotels certified review
Anonymous Solo - 15/05/2018

Excellent

AccorHotels certified review
Nick Solo - 15/05/2018
« Plesant stay »

All the staff were very friendly and helpful. But the bathroom needed some fixing up. Unfortunately the water was turned off from 11pm to the early hours which was a bit inconvient.

AccorHotels certified review
Jassim Families - 15/05/2018
« very nice hotel for short stay »

it was very good, but the AC was not working

AccorHotels certified review
Lucy Couples - 14/05/2018
« Good »

Very nice hotel and comfy beds. Evening meal and breakfast was lovely, could do with some foods that everyone likes; burgers, pizza etc. Quiet a lot of fancy stuff. Didn't like the reception, 1 little table between all members of staff and using iPhones/ tablet for checking in. I’m only 20 and don’t mind technology but my stay here realised that technology is taking over and we will all be out of a job soon. Why not have a proper desk with chairs and a printer rather than emailing the invoice. There was really no conversation at check in with the lady like how was your journey, etc. Also clear markings or map of where the nearest shop is as I certainly could not afford drinks in the bar for 2 all night especially the night before my holiday.

AccorHotels certified review
Abby C. Families - 14/05/2018
« OK stay but wouldnt recommend »

We paid full price for 3 double rooms. We was attending a rugby match in Twickenham and thought this would be an ideal hotel. I have always stayed at novotels and this is by far the worst one I have stayed at. Our room was not 100% clean, hair in the shower and one of the rooms was a disabled room which was not ideal for a couple. We paid a lot of money, we are not happy! Only good thing about our stay was they had a 12pm check-out & the wine was nice.

AccorHotels certified review
J C. Couples - 13/05/2018
« Good »

Very good, apart from attitude of one member of staff when the card payment wasn't working on the machine to purchase tickets for the bus to the terminal.

AccorHotels certified review
Alice Families - 13/05/2018
« Convenient family friendly hotel for traveling »

Lovely room with plenty of facilities. Great swimming pool. Breakfast ordered for the room was generous and varied. A great way to rest and recharge when travelling with the children. No noise from the airport. Staff are welcoming and professional with everything ready on arrival and some fun treats to keep the boys occupied.

AccorHotels certified review
Jeff Families - 13/05/2018
« Bust hotel with no obvious identity or function »

The Novotel is an airport hotel so really caters for single night stops. At first glance you would be forgiven for thinking that by mistake you had entered the local leisure centre. The indoor pool is situated at the end of the ground floor lobby just behind the well stocked bar. Problem is that the pool is a magnet for children/youngsters who run around the bar, lobby and restaurant areas soaking wet in swim suits and bare feet. The hotel now appears to be a community pool with attached bar and restaurant. Not a good situation for a quiet evening meal before traveling. The waiting staff were first class in every way and a real credit to the company. The hotel has adopted a new 'gimicky' concept of not having a reception. Instead a member of staff has to stand at a little podium near the entrance and conduct the entire hotels business on a mobile phone. Very strange idea as the poor receptionist has to keep running back and forwards to get forms, print outs etc from the back office that is behind where the proper reception once stood.

AccorHotels certified review
David Families - 12/05/2018
« Disappointing »

I was not happy with my experience. We checked in after a 10 hour flight and slept until early the next morning. We were gone exploring from 8 am until 8 pm. When we returned our room had still not been attended to. I asked a team member in the libby why and she just shrugged and said she would get someone. An hour later no one had shown up so I asked for a manager. She assured me domeone would come right away. 30 min later a housekeeper showed up with two towels and asked if that was all we needed. She was not going to even empty trash until I said I was going back to the manager. I had also reported 3 times that the espresso machine was broken and despite promised it remained broken until we checked out. The staff seemed very curt and uninterested in any kind of customer service. There was also several pieces of trash near the entrance when we arrived and were still there when we departed. No vending machines available, just small expensive sodas at the bar.

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