Hotel - Novotel London Heathrow Airport - M4 Jct 4
Novotel Hotel Novotel Hotel

Novotel London Heathrow Airport - M4 Jct 4 Hotel

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4.0/5 2,636 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • LONDON GATWICK (Paying)
    • LONDON HEATHROW (Paying)
    • LONDON STANSTED (Paying)
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 34 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 9,713 reviews

Our guest reviews for Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,636 reviews
TripAdvisor review
bhooshanh2017 Family - 18/04/2018
« Below Novotel usual standard »

Blocked toilet - no action taken by reception team despite reporting the problem! Had to push them to move us to another room following an overflowed toilet! Poor customer service from breakfast and reception teams!

AccorHotels certified review
C. Families - 17/04/2018
« Unfortunetlly bad weather »

Helpfully bkf team, the dinner was also ok, the pool water a little to cold for me.

AccorHotels certified review
Bh Families - 17/04/2018
« Below Novotel's usual standard of service »

We had a blocked toilet and despite reporting it to the reception team, no action was taken. The next morning, the toilet overflowed and my daughter had to use the toilet next in the reception/lobby area! Asked to change the room, was told that no other room was available, except for one on the ground floor with a double bed. Had to push them hard to get another room for us with a double bed and a sofa bed to fit 3 people! We came to the bar at 9:50pm and were told that the kitchen was closed. I went to the restaurant waiters and asked them the official closing time of the restaurant and was told that it was 10pm! So in effect, we had another 10 minutes to order food. The restaurant waiter told me that we were not properly informed by his bar colleague and that we could still order food, which we did. The bar ran out of gas for the beer pumps on Friday! The restaurant ran out of Tabasco! Asked cleaning lady for a clean towel, which never came! I am sorry to say but this hotel is well below Novotel's standard. Having said this, I must say that the other Novotel hotels where I have stayed (including the London Excel hotel) are very good.

AccorHotels certified review
David W. Couples - 17/04/2018
« Excellent as always »

Every thing was ready for our visit. We arrived after 10 pm but had checked in on line. Our request for a high up outward facing room was granted Room was of the high standard as expected

AccorHotels certified review
Randhawa Couples - 17/04/2018
« Relaxing, just what we needed. »

The hotel was beautiful, we we were greeted by staff upon arrival and checked in within seconds. Our room was clean and presented well. Room service was lovely, the food was delicious. Staff are always available to assist with any queries.

TripAdvisor review
Couples - 17/04/2018
« Excellent as always »

Conveniently located for the airport. Clean and comfortable. Easy check in on line. Excellent staff. Did not use the pool or gym however had a look and it all seemed to be of a good standard. Did not have breakfast this time but have in the past and it was very good with lots of choice

AccorHotels certified review
Mr A. R. Families - 16/04/2018
« Friendly and relaxed environment »

Rooms were spacious and breakfast was excellent. Second time I've stayed here.

AccorHotels certified review
Paul.s Families - 16/04/2018
« Average »

Swimming pool was dirty and floor around the pool mostly flooded. Very disappointed that I declared I had mark my car and paid only to be told immediately afterwards that the camera system wasn't working. Did the staff at check-in offer to remove the charge...NO!

AccorHotels certified review
Olugbenga Families - 16/04/2018
« Novotel M4 J4 »

It was lovely as usual The family really enjoyed it,especially the kids who loves the resturant manager during breakfast on the 8th of April,2018. It's a shame I can't remember her name,but she is so fantastic. Please give her a thumbs up for us all. The only issue was the toilet in our room (room 159),it was a struggle to get it flushed. And as you can imagine,this really put my wife off. But apart from that,it was splendid

AccorHotels certified review
Anonymous Families - 16/04/2018
« Pleasant and comfortable. »

Checking was delayed because cleaning staff didn’t get the room ready. We had to wait an hour.

AccorHotels certified review
I H. Business - 16/04/2018
« Comfortable hotel, very pleasant staff »

Hotel is well equipped and although a little tired in places is clean and welcoming. Can be noisy at times with guests occupying and vacating rooms throughout the night.

AccorHotels certified review
Naz Families - 15/04/2018
« Superb »

Lovely

AccorHotels certified review
Miss S. K. Families - 15/04/2018
« Just OK, not worth the price tag »

We paid for an upgrade to an executive room to specifically benefit from the extra features which is marketed to include PREMIUM Wi-Fi and a Nespresso machine. In actuality, there is no PREMIUM Wi-Fi, free standard Wi-Fi is provided throughout the hotel... So the premium Wi-Fi is an outright lie. The instructions for the Nespresso machine are WRONG, there is no switch on/off button on the back of the machine, a Nespresso pod was damaged and wasted and when I called reception for assistance they said they would send a housekeeper and we waited over an hour but no arrival - what a waste, it was the main reason we paid for the upgrade as we love our coffees. The room is listed as being soundproof, we did a sound check, it is the furthest thing from soundproof, even ordinary conversations are audible in the hallway outside the room. As a result we did not use the Bose iPod system in the room, it is great for sound quality but far too loud and bassy for a room that is not even soundproof. In total, I wish I could get a refund on the upgrade as it was all nonsense, you should just book the regular room, it has more or less the same features as the executive room. The TV is also very basic, as are the toiletries which we did not use. Aside from these criticisms, the hotel has great bedding and extra pillows were already provided. Not worth the price tag and located in the middle of nowhere.

AccorHotels certified review
J.d. Business - 15/04/2018
« Novotel - superbo »

If you need to stay overnight at Heathrow before flying out, look no further. This is the place to stay. Having to pass through Heathrow on a regular basis over the last few years I always look forward to my stay here. It is moderately priced within a short distance from the airport. The staff are extremely welcoming and the accommodation first class. To the management and staff - my grateful thanks. Keep it up!

AccorHotels certified review
Diane T. Families - 14/04/2018
« Lovely room and great service »

Very good, all the staff were really friendly and helpful, the room was lovely

AccorHotels certified review
Anonymous Families - 14/04/2018
« Above average experience »

Fast check in and out, with friendly staff. The room needed a decorate, bins hadn't been emptied and pillow was too thin. Breakfast was chaotic and a few of the food items were cold.

AccorHotels certified review
Jan Couples - 13/04/2018
« Convenient location, I’ve stayed here before. Lovely spacious room. »

Spacious room and great facilities but unfortunately no spaces at all in the car park! After driving around it a couple of times I had to leave but managed to park on a housing estate a few minutes walk away. The advantage there was not having to pay the £12 fee to park overnight, however that price is in line with other hotels in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANIS P., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Naz Families - 13/04/2018
« Miss K. »

The aircon did not work in my room. The car park was a problem as well as being expensive.. i paid for parking but could not find a safe place to park as car park was very overcrowded with cars parked anywhere and everywhere..

AccorHotels certified review
Arthur Business - 13/04/2018
« Good hotel near Heathrow »

Dear Novotel Heathrow, Just a mail to let you know about my stay from 4th to 6th April 2018....The room was ok nothing special did not get an upgrade this time..Last time i came to this hotel i gave it a bad reveiw...the food was horrible the room was grubby staff were ok ish...what have you done..??Breakfast was very good and plenty..the bar was good albeit a bit expensive...the bar food was good...the Bar tender a young Greek chap called Anostoros was a true credit to your hotel and nothing was too much trouble....thanks for a pleasant stay..Regards Arthur C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARTHUR C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Betty R. Solo - 12/04/2018
« the night before flight »

Hi, at first it was rough because I got there at about 4:30 and there was no room ready. I had to wait in the lobby, a comp. drink offer would have been nice. Room was clean, fine, no complaints. Would stay there again, just wish the room had been ready, I was tired!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BETTY R., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are however sorry to hear that your room was not ready on time and I shall certainly bring this up to discuss on our next Front Office Meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

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