Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

TripAdvisor rating 4.0/5 3,006 reviews
Novotel London Heathrow Airport - M4 Jct 4
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Room 1

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Hotel extras

  • 10 - min. drive from Heathrow Airport and 5 - min. drive to Stockley Busines Park

  • Hoppa Bus can take hotel guests to and from the airport

  • Leisure facilities, including gym and indoor heated pool

  • In-house restaurant offering international and local cuisine

  • 15 versatile meeting rooms which can hold up to 180 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ
heathrow
united kingdom

Tel: +442076600681

Fax: (+44)1895/431221

Contact email

Check-in from 14h00

Check out up to 12h00

  • H51 :   H51 HEATHROW T 4&6 (Paying)

  • HEATHROW HOPPA :   H 1 HEATHROW T 123 (Paying)

  • UXBRIDGE - HOUSLOW :   222 UXBRIDGE/HOUNSLO (Paying)

  • PICCADILLY LINE :   HEATHROW T 123

  • By plane

    LONDON CITY AIRPORT At 35km / 21.88 miles

  • By plane

    LONDON GATWICK At 100km / 62.5 miles - Shuttle paying

  • By plane

    LONDON HEATHROW At 1.53km / 0.95 miles - Shuttle paying

  • By plane

    LONDON STANSTED At 150km / 93.75 miles - Shuttle paying

  • By boat

    NEWHAVEN At 150km / 93.75 miles

  • By boat

    SOUTHAMPTON At 100km / 62.5 miles

  • By helicopter

    NORTHOLT At 13km / 8.13 miles

  • By car

    MOTORWAY 25 At 5km / 3.13 miles

  • By car

    MOTORWAY 4 At 1km / 0.63 miles

  • By train

    HAYES & HARLINGTON At 5km / 3.13 miles

  • By train

    WEST DRAYTON At 2km / 1.25 miles

GPS :51.497383, -0.455642

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Suite with Queen size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 230

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

11,161 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,006 reviews

Hotel is not so bad but staff not so good

TripAdvisor rating 4.0/5

718luisf Solo travel - 12/08/2019 TripAdvisor review

I spent one night after flight cancellation. Hotel installations are good in general. Problem is the staff, spent long time in reception for no concrete answer to my questions. then I spent arounf 30 min in the bar to being asked for one beer

Except for A/C not working in room, a good night's sleep.

Customer review rating 4.2/5

Anonymous Families - 10/08/2019 AccorHotels review

Our room was clean and very quiet and the was bed comfortable. The A/C did not work which made for a hot room. The breakfast was just ok.

Extremely great hotel ... especially for families.

Customer review rating 4.2/5

Julius Families - 09/08/2019 AccorHotels review

Front desk was very friendly and express services they were really very quick in checking us in to our room and they was Mr. Drino at front desk very friendly and professional..and there was two more ladies Sanifa and Maria were awesome always smiling. we will definitely come back for these three wonderful employees.

Excellent service

Customer review rating 4.2/5

Sp Families - 09/08/2019 AccorHotels review

2nd time we have stayed here while visiting thorpe park. Amazing staff, amazing facilities, good breakfast. Shame about the parking fee.. :-( esp after you have paid for a room.

Was ok for what we wanted

Customer review rating 4.2/5

Anthony P. Families - 08/08/2019 AccorHotels review

We were happy with our stay, staff were very helpful too. The only thing that let us down was the swimming pool and changing room. There was a lot of hair around and in the pool and the changing room was not very clean. I wanted to shower after our swim however I didn't due to the uncleanliness of the shower.

Comfortable hotel, nice rooms.

TripAdvisor rating 4.0/5

shahnaziakhtar Family - 08/08/2019 TripAdvisor review

The hotel has a good location and looks very nice. Rooms are big and have a nice bathroom. Only bad point is the cleanliness. The room has not been cleaned even once during the 4 days we were there. And it took more then 10 hours and at least a few reminders to get toilet tissues and teabags. The swimming pool and gym were too small and not clean. Overall the stay was very comfortable and nice.

Great service for two kiwi cyclists

TripAdvisor rating 4.0/5

TwoTouringCyclists Couples - 08/08/2019 TripAdvisor review

We are from New Zealand and always stay at the Novotel London Heathrow hotel when we are in London. We bring bicycles with us and need to store the boxes while on our cycling adventures in the UK. Not many hotels will look after the boxes for a month or so. The Novotel London Heathrow hotel is one exception. The service is very good. It is very easy to take a Hoppa bus to and from the airport.

Good

Customer review rating 4.2/5

Ubong Families - 07/08/2019 AccorHotels review

Experience was good as usual, however, the first day wasn’t so pleasant, while waiting to be checked in.

checkin slow due to under staffing. Not the staff!

Customer review rating 4.2/5

Frequent T. Business - 07/08/2019 AccorHotels review

The check in was very slow as it was under staffed. The staff handling the check in were quite good...there just wasn't enough of them. The staff were quite pleasant.

Good as usual

Customer review rating 4.2/5

Chris B. Business - 06/08/2019 AccorHotels review

Consistently good having stayed here a few times

Great stay, just lacked a variety of vegetarian and vegan food

Customer review rating 4.2/5

Jag Families - 06/08/2019 AccorHotels review

Hi, very clean, very nice hotel. Clean rooms. Great customer service. A little slow sometimes when checking in or out as there are only two members of staff during busy times. We didn't order any food from the hotel restaurant or bar because the options were quiet limiting for vegetarians and Vegans.

disappointed

Customer review rating 4.2/5

Na Families - 05/08/2019 AccorHotels review

When we arrived the rooms were not done as they should have been.

Waste of money and frustration

Customer review rating 4.2/5

As Families - 05/08/2019 AccorHotels review

I reserved a room to use it with my family literally for 5 hours from midnight to 5am. The air cooling system was not working, hotel staff took some time (time that I did not really have cause I only had 5 hours total) trying to repair it and could not fix it. There was no service technician available. They stated there is no other room to switch us to (not that I had time anyways). I asked to remove window lock so that we can get some air in, they said it cannot be done and they don't have keys to unlock. We barely could sit in the room under these conditions let alone sleep and we had a long flight to the US ahead of us. We surely would have rested better at the airport without paying taxis or for the room. I think Novotel should always have a spare room in such a large hotel where they cannot prevent outages and are incapable dealing with them. Pre-checking the room would have been enough to prevent this problem. I'm requesting a full refund for the room and I even feel Novotel should pay for me taxis (40 pounds) not to mention the trouble they put me thru especially with 2 kids.

Friendly staff

Customer review rating 4.2/5

Keith W. W. Business - 05/08/2019 AccorHotels review

Clean and comfortable, very friendly staff. One or two little niggles: thank you for room upgrade but disappointed to find fridge empty - not even a bottle of water. I asked for some to be delivered but none arrived. Big queue for breakfast due to being short of staff - breakfast receptionist extremely pleasant, but the staff were simply overwhelmed. Also many items initially depleted, but eventually restocked.

Not good

Customer review rating 4.2/5

Anonymous Families - 03/08/2019 AccorHotels review

The hotel was dated and old our room was awful I will not be staying here again

Mostly good.

Customer review rating 4.2/5

Craig Families - 03/08/2019 AccorHotels review

Nice as usual but a few simple things could improve.

As expected

Customer review rating 4.2/5

Rob Families - 02/08/2019 AccorHotels review

Stayed for one night, food and drink were very expensive but it is a hotel next to a London Airport so that was expected. Other than that clean, rooms fine, good breakfast.

Poor service

Customer review rating 4.2/5

Jay Business - 02/08/2019 AccorHotels review

Staff seem unorganised. Serving multiple customers at same time meant getting final output took longer. Staff member was on phone and didn't pay attention to my needs and gave wrong information.

Catering really let’s this place down

Customer review rating 4.2/5

Isabelle Families - 01/08/2019 AccorHotels review

The room was fine but the baby cot provided had a hole in the side. Also, there was a sheet that didn’t fit on it. If my baby had been younger it would have been a hazard. Food in the restaurant was disappointing. The children’s menu had not a single vegetable on it. Most items were fried. How do you feed a 18month old a healthy balanced meal. We saw two children eat pizza and chips followed by chocolate cake and three scoops of ice cream. A bit of pasta, tomato sauce, peas and carrots would have gone a long way. Also fresh fruit bowl for dessert. Breakfast was equally disappointing. There were only peeled grapefruit. Other than that some whole raw pears and a few apples. Was hoping for cut fresh fruit. Really not the standard of Novotel we’re used to.

Miss

Customer review rating 4.2/5

Rebecca C. Families - 01/08/2019 AccorHotels review

Rooms were clean and comfy and staff at checking and on the bar were lovely and polite. Car parking price a bit high There were two ladies who worked for you in black blazers standing at the side of the bar who took ages to acknowledge me as they were too deep in conversation. I asked them for a pizza box to put the pizza in but it never arrived!!! After 10 minutes they walked past me chatting then went into a door by the lift. I wait a few more minutes then had to go and ask someone else!!!!! Maybe they need to do less chatting!!!!

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