Hotel - Novotel London Heathrow Airport - M4 Jct 4
Novotel Hotel Novotel Hotel

Novotel London Heathrow Airport - M4 Jct 4 Hotel

4.0/5 2,821 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • LONDON GATWICK (Paying)
    • LONDON HEATHROW (Paying)
    • LONDON STANSTED (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 34 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 10,607 reviews

Our guest reviews for Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,821 reviews
Solo travel - 15/01/2019 TripAdvisor review
« Excellent for getting to Heathrow »

A really convenient place to stay if flying from Heathrow. A cordial welcome from the reception staff and a comfortable place for an evening meal or a quiet drink before bed. The rooms are quiet especially considering the closeness to Heathrow and the beds give a good night's sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederick A, Thank you for taking the time to review Novotel LHR M4J4. We are delighted to read that we were able to provide you with environment where you can relax and enjoy your evening meal. We are happy you that you liked the comfort of our beds and we would like to thank you for your comments regarding our Reception team which we shall be sure to pass on to them. Thank you again for your review and we sincerely hope to welcome you back again soon. Kind Regards, Agnello S Assistant Front Office Manager

K.t. Families - 14/01/2019 AccorHotels certified review
« Great value for money »

Friendly, efficient staff. Pleasant, adequate room. Good facilities - pool, gym, restauarnt and bar. Perfect for what we needed - a brief respite for a few days (close to London) before a long haul flight back home. Able to travel into London for sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Patricia G. Solo - 14/01/2019 AccorHotels certified review
« As always felt welcomed as soon as I stepped through the doors. »

I have always felt welcomed at this particular Novotel and it is the reason that I choose to stay whenever I am in the area. It is always good to be welcomed back and not feel you are just another faceless customer. The staff are always welcoming and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICIA G., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Anonymous Business - 13/01/2019 AccorHotels certified review
« i've had better stay at Novovtel »

the Hotel is nice and quiet but some details are just not quite up to the expectations, especially since I book a junior suite. bathroom state: the tub faucet and shower, although functional, were not mounted properly and were coming apart all time. so are other items in the bathroom, such as the tissue box, which fell into the the sink. the tissue box was empty on arrival. room state: again a few items were falling apart, like the air condition control box in the bedroom and a power socket in the living room. air condition was working but the controls and the thermostat worked in the living room only. the Nespresso coffee machine is always a plus in Novotel rooms but: no one added coffee during the week and when sugarsaccharine ran out, it was not refilled. the gym was nice but: some of the days without towels. empty cups left over everywhere without replacement. overall good but I expected more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOEL R., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Susan Families - 12/01/2019 AccorHotels certified review
« very relaxing with friendly helpful staff so simple to book in totally stress free. »

everything was great except food menu not great on second night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN H., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. We are glad you were able to have a relaxing, stress free stay with us and thank you for your comments regarding our staff. We will however pass on your comments regarding the menu which shall be investigated further. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Steven Solo - 12/01/2019 AccorHotels certified review
« Comfortable and friendly »

Room was clean and quiet and staff were lovely. I was able to check in early after a long flight which was great. I was impressed with the food and sustainability elements you have implemented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN B., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. We are glad we were able to provide you with an early check in and we shall be sure to pass on your comments regarding your food to our Head Chef and Food and Beverage Manager who will be delighted to read your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Anonymous Business - 12/01/2019 AccorHotels certified review

Comfortable room ; middling quality breakfast; easy check-in and check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear JONATHAN J., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. We are glad you found your room comfortable and that you had an easy check in and check out. We shall be sure to pas son your feedback to our Head Chef and Food and Beverage Manager regarding your breakfast experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Jennifer Couples - 11/01/2019 AccorHotels certified review
« Comfortable, quality hotel with a delicious restaurant »

Right from the start, the polite and professional staff welcomed us. The room was clean and comfortable with quality and modern furnishings. The restaurant and bar area downstairs served delicious food including an amazing breakfast. Thank you for a wonderful stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER V., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Mohammed B. Families - 11/01/2019 AccorHotels certified review
« My kids love Novotel and we had a very nice stay. »

This is not the first time we are staying at Novotel Heathrow airport. We come twice a year for two weeks stays because my kids love the ambience of this hotel. We noticed a lot of families with kids staying at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHAMMED A., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Anonymous Families - 10/01/2019 AccorHotels certified review

Beautiful hotel. Very friendly staff and an extremely EFFICEINT check in and check out process! Loved our stay. Breakfast was divine too. Thank you. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUMAISHA A., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Khalid G. Families - 10/01/2019 AccorHotels certified review
« To the point and clean »

Was really nice, away from London central which was an advantage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KHALID G., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Anonymous Business - 10/01/2019 AccorHotels certified review
« Good location, facilities & service, perfect for a business trip. »

I tried online check-in but found it did not significantly speed up the arrival process at the hotel as they still needed to process payment even though card details were submitted online. I love the style and atmosphere of the bar & restaurant area but feel the bedrooms do not deliver the same and instead feel tired in places (carpets, doors, power sockets). Due to location many of us are international travellers so would be nice to offer some EU sockets and/or USB charging points as well as the normal UK ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAMSIN H., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Shana Families - 10/01/2019 AccorHotels certified review
« Good experience at Novotel »

Room was clean. Good price. Great location near Heathrow airport. Fish and chips within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHANA M., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Richard Families - 09/01/2019 AccorHotels certified review
« Quick and easy »

We arrived late one night so that we could be at the airport early to check-in the following day. We had very little time in the hotel, but everything was satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Harmandeep S. Couples - 09/01/2019 AccorHotels certified review
« MR Harmandeep S S. »

Great location near to Heath row Airport and M4 motorway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARMANDEEP S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

J.d. -. D. Business - 09/01/2019 AccorHotels certified review
« Novotel LHR - Cherry Lane »

I stay here regularly. Always warm reception and great welcome from staff who know me. Great to be welcomed by Thoma ? She's great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIE D., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Anonymous Solo - 08/01/2019 AccorHotels certified review
« Very Good as Usual »

I had a pleasant check in; bit disappointed in the room, but overall fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID-MICHAEL A., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Alan T. Business - 08/01/2019 AccorHotels certified review
« Good stay and Hotel send my Invoice as promised »

It was a satisfactory stay it was only the one night but this time they managed to send my Invoice as promised in an e-mail I was told I had a room upgrade but when I got to my room it was exactly what I had paid for so it was not an upgrade at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback and we thank you for your continued custom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Janet B. Business - 07/01/2019 AccorHotels certified review
« miss »

Good customer services, this hotel is the best, you can also enjoy the free early checking< Good for people who travels a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANET B., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Ngozi R. Families - 07/01/2019 AccorHotels certified review
« Great for Short Stays »

My family chose this hotel for a short stay over Christmas as it was local to the home we would all be having Christmas lunch at. We stayed in the Junior suite. It had most of the standard extras for a Novotel suite except that the minibar is not included in the room rate. Thankfully, it wasn't stocked and so we filled it with our own drinks. There is only 1 small wardrobe despite the large size of the suite. I found the mattress uncomfortable but everyone else in my party seemed to sleep ok. Most of the towels smelt stale - like they had been washed without a detergent. I forgot to complain about it though - hopefully someone will check this review and investigate the laundering process. The pool floaties are in desperate need of replacing (although it's great that they provide them for children in the first place). Apart from those small niggles, the staff attitude is 5 star excellent, the breakfast is great (and included prosecco!), the kids play area was a very good size and the pool was so much fun for us. The restaurant menu was suspended over Christmas and so we could only order from the bar menu. Taste was average and cost was as to be expected of an airport hotel. The car park is right outside the hotel - £12/day in a fenced car park. All in all, a pleasant stay and we would return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NGOZICHUKWUKA R., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Assistant Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

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