Hotel - Novotel London Heathrow Airport - M4 Jct 4
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Novotel Hotel

Novotel London Heathrow Airport - M4 Jct 4 Hotel

Cherry Lane  West Drayton  junction 4m4 
UB7 9HJ  HEATHROW
UNITED KINGDOM

2,465 reviews
TripAdvisor Rating Based on 2,465 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Airport shuttle
    • LONDON GATWICK (Paying)
    • LONDON HEATHROW (Paying)
    • LONDON STANSTED (Paying)
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 34 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 8,792 reviews

Our guest reviews for Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,465 reviews
TripAdvisor review
Couples - 20/09/2017
« airport stopover Heathrow »

quite old and tired carpet stained it is just as well we only had to sleep and rejoin our travels would not stay again. cheap but needs to be the description doesn't match the appearance nor do photos

AccorHotels certified review
Judith D. Friends - 17/09/2017
« Excellent »

Reception more than helpful especially after 33 hrs door to door!!!!!!!!!

AccorHotels certified review
Kye Couples - 16/09/2017
« Mr. Terry M. »

We were very comfortable at your hotel, were impressed with the service. Were grateful for the manager who didn't charge us for a buffet lunch that we had had.

AccorHotels certified review
Glenys Families - 16/09/2017
« Very comfortable »

Very enjoyable. Staff both at the hotel and the restaurant were friendly and very helpful. Limited gluten free options on the menu did make it a bit of a challenge for myself but the rest of the family ejoyed the pizza's especially. Grand children enjoyed the play room and pool. Walls are a bit thin. Was ok for us because it was our children's noise but not good for others!

AccorHotels certified review
Mike Couples - 16/09/2017
« Cool »

Good sized room and view with convenient locality. Good priced meals and dinners.

AccorHotels certified review
Anonymous Business - 16/09/2017
« very good as if it was my very own hotel »

I always like staying at this hotel and staff very friendly .

AccorHotels certified review
Phoebe S. Business - 16/09/2017
« EXTREMELY disappointing »

I was due to stay in this hotel for 6 nights and had to change to one night due to due unforeseen circumstances, as I booked through booking.com I was told to either check in and pay the whole amount (£604 for 6 nights) or to cancel the stay and pay for one night. I had no choice to cancel as there was no way I could stay the 5 nights. I had to pay £279 to cancel and was then charged £289 for one night as it was the last room? Surely the rate could have been changed to my original rate but I was told due to the cancellations of American flights the rate had been put up due to capacity. So they were trying to make money out of people. Then after getting into my room at 9.30pm, I decided to order room service at 10pm, I paid over the phone and was told it would take about 35 mins. At 11.30pm I noticed the time and decided to give the room service line a call. I had no response whatsoever and never got answered. Rang in the morning and lady was quite abrupt and disregarded my claims until she found my receipt and was then apologetic. When I got to reception I was then asked well what happened to question my claims. I travel and stay in many hotels due to being cabin crew and this is one of the worst services I've ever received. I was told at reception that I would not be charged for the mishap yet on checking my bank account today I have been charged for the room service yet it isn't on my invoice. Extremely extremely angry.

AccorHotels certified review
Nicky Business - 16/09/2017
« Disappointing »

Check in was very slow and one member of staff at the priority desk was more involved in trying to find a hotel room for two people who did not have accommodation than to those waiting to check in. The rooms need refurbishing.

AccorHotels certified review
Aber Couples - 16/09/2017
« An excellent place to stay when flying from Haethrow. »

This visit was no exception - efficient and friendly reception on arrival and equally so on departure. Room provides the essential for an overnight stay and is clean and a comfortable bed. Having stayed there on many previous occasions it would be our intention to continue to stay there when departing from Heathrow. There is room for improvement in the catering area - steak order was not cooked as requested and had to be replaced. Breakfast is on the pricey side.

AccorHotels certified review
Omar Families - 15/09/2017
« Ordinary »

The hotel is good but i didnt like the food and ac on my room was not cold

AccorHotels certified review
Af M. Business - 15/09/2017
« Fine »

Too expensive midweek

AccorHotels certified review
Samantha Business - 15/09/2017
« Hotel is tired »

Hotel spartan and tired. Bus from T3 and T5 takes way too long.

AccorHotels certified review
Ross &. C. P. Couples - 15/09/2017
« Rossco »

Staff were curteous and very helpful. Rooms were average but clean.

AccorHotels certified review
Anonymous Business - 15/09/2017
« Pleasant stay »

Comfotable stay near Heathrow

AccorHotels certified review
Tim Couples - 15/09/2017
« easy stay »

Not bad at all. I find the email when prechecking in slightly at odds at it refers to an amount different to the actual cost

TripAdvisor review
Flint77 Couples - 15/09/2017
« Good near airport »

The hotel is close to Heathrow especially for terminals 2 and 3. The shuttle bus runs to it and of course taxis are easily available. The reception area is rather informal. A bit like a tall kitchen unit that the staff stand alongside. The rooms have been recently upgraded which as good to see.

AccorHotels certified review
Paddy Couples - 14/09/2017
« Good Heathrow hotel »

Competitively priced. Good sized comfortable room. Quiet Helpful very pleasant staff. Good breakfast. Adequate parking

AccorHotels certified review
T0m K. Solo - 14/09/2017
« Top Shelf London Heathrow »

An oasis amid the traffic & chaos ... Remy checked me in & he was excellent - An American doing his thing VERY well in the UK. Remy made it easy for me and I appreciate his help. He went beyond what is expected. He is a top dog for you. Room was great, breakfast buffet swell ... Nice atmosphere all around!

AccorHotels certified review
Rufina H. Families - 14/09/2017
« Satisfactory »

Room is clean ,free of odor , soft bed and pillows ...Desk staff is good with good customer service skills

AccorHotels certified review
Gordon Solo - 14/09/2017
« Excellent hotel. Very clean »

See above

Our most recent 20 reviews
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