Hotel - Novotel London Heathrow Airport - M4 Jct 4
Novotel Hotel Novotel Hotel

Novotel London Heathrow Airport - M4 Jct 4 Hotel

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4.0/5 2,632 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • LONDON GATWICK (Paying)
    • LONDON HEATHROW (Paying)
    • LONDON STANSTED (Paying)
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 34 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 9,690 reviews

Our guest reviews for Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,632 reviews
TripAdvisor review
bhooshanh2017 Family - 18/04/2018
« Below Novotel usual standard »

Blocked toilet - no action taken by reception team despite reporting the problem! Had to push them to move us to another room following an overflowed toilet! Poor customer service from breakfast and reception teams!

TripAdvisor review
Couples - 17/04/2018
« Excellent as always »

Conveniently located for the airport. Clean and comfortable. Easy check in on line. Excellent staff. Did not use the pool or gym however had a look and it all seemed to be of a good standard. Did not have breakfast this time but have in the past and it was very good with lots of choice

AccorHotels certified review
Jan Couples - 13/04/2018
« Convenient location, I’ve stayed here before. Lovely spacious room. »

Spacious room and great facilities but unfortunately no spaces at all in the car park! After driving around it a couple of times I had to leave but managed to park on a housing estate a few minutes walk away. The advantage there was not having to pay the £12 fee to park overnight, however that price is in line with other hotels in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANIS P., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Arthur Business - 13/04/2018
« Good hotel near Heathrow »

Dear Novotel Heathrow, Just a mail to let you know about my stay from 4th to 6th April 2018....The room was ok nothing special did not get an upgrade this time..Last time i came to this hotel i gave it a bad reveiw...the food was horrible the room was grubby staff were ok ish...what have you done..??Breakfast was very good and plenty..the bar was good albeit a bit expensive...the bar food was good...the Bar tender a young Greek chap called Anostoros was a true credit to your hotel and nothing was too much trouble....thanks for a pleasant stay..Regards Arthur C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARTHUR C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Betty R. Solo - 12/04/2018
« the night before flight »

Hi, at first it was rough because I got there at about 4:30 and there was no room ready. I had to wait in the lobby, a comp. drink offer would have been nice. Room was clean, fine, no complaints. Would stay there again, just wish the room had been ready, I was tired!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BETTY R., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are however sorry to hear that your room was not ready on time and I shall certainly bring this up to discuss on our next Front Office Meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Rw Families - 12/04/2018
« Good hotel near airport »

The location, experience, and value for money are good. It only needs improvements on breakfast preparation as the customer should wait quite long in queque as the food is still being prepared.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAHMI W., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Gurmohan S. Families - 11/04/2018
« Good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear GURMOHAN S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Ellen Families - 11/04/2018

Before arrival to the hotel on Saturday 17th March, I phoned to ask if they have a luggage scale to weigh my suitcases and was told they had, but when I got to the hotel I asked a lady called Sumitra for the scale and she told me she will go get It after checking me in, and had to wait for long at the reception area until I called her again to ask her as she bypassed me several times and laughing at me all the time when she looked at me talking to another guy, her colleague, only to tell me she couldn’t find the scale and when I asked another guy he never went to look but told me that if another member of staff couldn’t find it it means it’s not there but could see it was just to back her up so I don’t blame her if he found the scale, then their shift ended and another team came in the evening and as soon as I asked them they brought the scale for me and was able to weigh my luggage and sort the weight... I wasn’t happy at all otherwise I loved the hotel and it was clean and beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELLEN I., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
T. Solo - 10/04/2018
« Great touchdown at Heathrow »

It was a very pleasant stop after a nine hour flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K E T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
S. C. Families - 10/04/2018
« comfortable »

I requested joining rooms but sadly not avail on arrival, also I was advised that my card would only be swiped and then I can pay on check out but an amount more than the room cost was secured from my account after being swiped and therefore now have to wait 5 working days for the balance to be received back Breakfast was superb and highly recommended along with the rooms being clean and tidy also

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
T H. Families - 10/04/2018
« Sunday night break »

Very enjoyable break, fantastic friendly staff and facilities were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TARA H., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Karolina F. Families - 10/04/2018
« Very pleasant »

Nice , clean and friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. F., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Anonymous Solo - 10/04/2018
« Very satisfactory »

Excellent reception, courteous and efficient staff, ideal location, park and fly arrangement first class. Only criticism is that the rooms and especially the toilet are showing their age, otherwise, excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIAN S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Mr M. Families - 09/04/2018
« Mr Tahir »

Great friendly atmosphere relaxed setting

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAHIR MAHMOOD, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Karen W. Families - 09/04/2018
« room was clean with everything we needed staff were very helpful »

the girls who greeted us on both occasions , leaving our car and checking in on our return from holiday were very helpful especially the girl that allowed us into our room early which was very welcoming after a long haul flight .

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN WOOD, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Jorge -. B. Families - 09/04/2018
« Nice accommodation near London. »

Comfortable room. Friendly reception. Good location near London next to Heathrow airport. Right breakfast, recommended greater variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE IGNACIO ROLDAN MOLL, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Nad Business - 09/04/2018
« Mr »

Really nice hotel highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear NADEEM CHAUDRY, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Harjinder C. Families - 09/04/2018
« Room not clean »

Room was near clean looked in the cupboards and found empty bottles of vodka and cans off beer left

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARJINDER CHAHAL, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Mr M. Families - 09/04/2018
« Mr »

Unfortunately my wife had to spend the night in A&E so we didn’t make the most of our stay with you

Our hotel has responded to the review
Our hotel has responded to the review

Dear BARRY MAXTED, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is also our sincerest hope that your wife has a speedy recovery and hopefully, should you visit again, you will be able to have a full experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

AccorHotels certified review
Richard R. Couples - 07/04/2018
« Stuffy room »

A good clean hotel, good value, excellent location for Heathrow, nice rooms, comfortable beds. However, the heat in the room made things very uncomfortable. No air conditioning. When we arrived the thermostat was not working, but the hotel had this replaced immediately. Unfortunately, this made very little difference to the stuffiness of the room. The lowest temperature you could set was 16 C , which normally should be sufficient. We set this temperature with the fan on full, but very little cool air came out of the ducts, and made our sleep very uncomfortable in the warm and stuffy room. Maybe this problem is known, and that is why they do not guarantee a good nights sleep, like the Premier Inns do! Hotel staff where efficient and polite, although the best they could offer was an apology for the room temperature. The Restaurant could be improved upon too. We got to breakfast at 9.30 am and some items had already run out. The next day we got there at 8.30 and had to wait about 15 minutes for a table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD ROSEWELL, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Alcaide I Welcome Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

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