Novotel Paris Sud Porte de Charenton Hotel

Difficulty in check in. I had booked two nights stay as I was getting in early in the morning from the US. I needed to clean up before a morning meeting. My reservation had been cancelled due to bad communication on it. No rooms available and my flight had been delayed. Had to change clothes in the toilet downstairs. When I came back I got an upgrade and an offer of drink.

The A/C in our room was not working for the entire stay. We ended up having to sleep with no covers on at all and borrow a fan from the front office. The night clerk was very unapologetic and kept just saying they know about the issue but don't know when the technician will have it fixed. Finally on the 3rd night we were switched to another room with working A/C but it was still uncomfortable. No irons were available for the rooms, and the hotel lacked all amenities except breakfast.

I was given a room that was already occupied Air conditionning did not work I checked out after one night but received the bill for 4 nights. I have already written to the Hotel GM a week ago and I am still waiting for an reply.

Incorrect bill. Emailed hotel with no response.

Staff we're helpful and friendly. Breakfast very good. Car park onsite but expensive. No late food available after concert.

Reception staff were pleasant, the room and bathroom were kept clean and check-out was straightforward. I wished to have a quick lunch on the day of my departure but had to wait too long for service in the bar and left without lunch.

Reasonable - Nice breakfast. Asked for pillows to be changed but this was not done. Should have had a twin bedded room but we only had a bed and sofa bed.

I have also noticed that you have in customer master data of your billing system, many profiles for company: Capgemini Polska Sp. z o.o., NIP: 526-118-44-67. Majority of them are either incorrect or incomplete. Please delete incorrect/incomplete customer records, i.e. with different data than mentioned above. Current situation caused that many times incorrect invoice was issued to me in Your hotels (either because receptionists use not proper company profile from the billing system or in many cases they are not able to type correctly the company details from business card I show to them) and receptionists do not know how to correct data on the invoice. I spend long time at the reception to check out and get invoice and I leave your hotel dissatisfied even if all the service before was perfect. Polish tax office is crazy and even if one dot in company details is put in a wrong place on the invoice, tax office refuses to treat an expense as company cost for CIT, VAT purposes. Please confirm once you cleanse your master data.

The AC was not adequate (could only be used for heating purposes, no cooling) We were very tired after our first day in Paris, and decided to eat at hotel. Unfortunately, we weren't served dinner 27th of May evening due to EF Event Dinner claiming that they have too many guests. Restaurant Manager didn't know English or bother to talk with us, he gestured rudely that we can't eat there. I believe if Accor Hotels can't serve both event attendees and regular hotel clients they should either regular hotel or an event center.

The customer service was brilliant from the minute we arrived. Samia on reception deserves special recognition for going above and beyond to service our needs. The hotel was clean and inviting and the food was excellent. Will definitely recommend this hotel.

staff was very welcoming, thanks a lot.

Reasonable level of service but got held up at check-in where my reservation could not be found. This delayed me to the extent I was almost late for a meeting I had.

No aircon available, only heating. Went to sit at the bar are just to relax, got told to move because it was reserved for people that spent money at the bar only.

The mattresses on the beds are unbelievably uncomfortable. The beds in our rooms seemed to be some kind of memory foam. I found these to be exceptionally uncomfortable, probably the worst bed I've ever experienced in a hotel. As a matter of priority, you need to change these to standard mattresses. It was quite warm in Paris while we were there. It was disappointing to find that the rooms lacked air conditioning to cool the room down. As a plus point, the breakfast was good and varied. The staff were friendly and accommodating.