Good experience. Room was clean, nothing too fancy but clean. I found the price to be way too expensive for the quality of the hotel.

Not good at all, no hot watwr one morning, stuff at the reception was almost rude answering the problem. No compensation for this, we are paying clints ansd returning to this place every time so we are expected to be treated accordingly.

SUPER

* The windows in the rooms facing the street didn't protect from noise and the walls were too thin for the noisy neighbors, but the sofa bed was surprisingly comfortable. * The room itself was too hot (in March!) and it wasn't possible to lower the temperature, which was a big problem which reduced sleep quality. * Breakfast was lovely and diverse! * Appreciated the metro being so close, and it's a pleasant new area to explore. * The convention center below looks fresh and flexible, though some damaged furniture/walls etc.. need to be replaced or removed, as it takes away from the otherwise new feel of the environment. * Room keys never worked twice and constantly needed to be reloaded, even if kept away from the phone. * I had emailed just an hour prior to arrival to ask if it was possible for the sofa bed to be set for sleeping, and happily it was nice and ready for us. * Good deal on the parking garage situation, which makes the hotel more appealing . * Staff was extremely nice, though a bit hard to find as not sitting at the front desk unless called. But then always service with a sincere smile and good English, which is nice. * Overall a positive stay! :)

A little issue because of technical problems at check in regarding my booking but it was resolved- receptionist initially wanted to charge me again for my booking but I made a call to my credit card provider and she called a colleague and it was sorted!

Very good.

Unwillingness of reception staff to assist. Lying by saying hotel was fully booked and I have to stay in a room whose lock was broken and can only be opened by staff. Could not even provide an iron in the room.

Room was clean. Toilet did not work upon arrival - the front desk sent maintenance to correct immediately and toilet was fixed within 1 hour of arrival. Very good job!

The stay was great- sheets on bed were quite rough but other than that the facilities were great.

Easy, and smart

Good stay but I would like to have a commercial offer : my assistant made a mistake by using booking.com therefore the hotel told me impossible to have points or to take into account the nights spent. I asked them at reception at arrival to cancel this booking and to order directly at the hotel , they refused.

The hotel was a little below my expectation, both from the ageing room and also because I wasn't offered my upgrade as a platinum member, even though there were rooms available at the hotel. The check in staff was very friendly, but when I asked them about the room, they said it was a good room, assuming there is an upgrade. However, on arriving at the room, it was clear that there was no upgrade. The resto-bar was nice with a small menu, but good quality food and the breakfast was nice enough as well, so no complaints there. The rooms are a bit old and compared with the options now available, seemed a bit dated. However, it does seem like the hotel is trying to make some improvements in the rooms with the limitation of not renovating the rooms altogether. The lobby is nice and feels fresh.

We stayed 2 nights at this hotel. Staff were friendly and welcoming. Rooms were clean however we were expecting robes and slippers to be provided. The AC in one of our rooms was faulty. Nevertheless, we found the location of the hotel to be very convenient as it was less than a minute walk away from a metro station. Also we found a shopping centre under the building which was very useful. Breakfast was rather simple and there weren't any vegetarian options however our children were fond of the delicious waffles, pain au chocolate and variety of yoghurt that was available.

Very clean hotel , well situated for what I needed ( Business and Leisure ) room was fine if a little basic but what I expected , bar food and drink was good and bar service was excellent. Regarding the bar there was one very friendly lady ( African French ) who remembered my room number for my bill after the first night without having to be reminded , that was pretty cool. The most important comment I want to make is about all the staff who I have to say were among the friendliest and most helpful I have ever come across at a hotel and I have stayed in hotels all over the world on business and leisure. They got me into the room on my first night when I couldn't use my card key ( my fault ) , taught me how to use the Metro , gave me directions about what stations to get on / off at , advised me what tourist sights to see and how to best group them together and generally gave me every possible assistance I required throughout my stay.. I checked in late on Tuesday 12th and checked out early on Saturday 16th and both ladies were incredibly polite and helpful. Even if it is a little unfair to single out one person as all the staff were great but I have to say the young lady who checked me out ( African French ) was so nice and helpful and was my main tour guide throughout my stay. All the staff at the hotel deserve credit for their customer service care , they made my stay a pleasure and I will definitely be back to stay there again.

Excellent relationship with Staff. Easy fast check-out process. Infrastructure and room OK. Hotel and rooms very clean