Novotel Paris Sud Porte de Charenton Hotel 4 stars

I am a usual customer. Hotel is not so clean and hospitality is average. Food both at breakfast and dinner is not satisfying. No longer complimentary drink. 4 times problems with the key in 3 days. Not considered the extension of my stay, so after I received check-out invoice one day earlier.

The hotel is not in a very good condition, rooms are old with carpets marked and looks dirty, bathrooms are basic and titles chipped and marked. Facilities are poor, TVs are old and small, no streaming capability, no usb charging. Staff are not very helpful, so when you arrive laye no room service after 10:30pm and when reception tells you, there is food at the bar but the barman fells you no food and it’s 11pm then you have a big service issue.

I stayed there before and some issues that I experienced have been resolved.

You're still holding money on my card one week after i checked out. Release the funds immedietly. Very average hotel for an extremely high price. Not a lot else to say about it. If i was you i'd look for somewhere else to stay.

Nice hotel, very polite staff, comfortable double rooms. There was a variety of choices for breakfast. I would only recommend to introduce some new courses daily to make breakfast more enjoyable.

Absolutely no “special feeling of welcome that comes with your Platinum status”. I had to remind reception staff that a welcome drink, room upgrade have to be provided. Didn’t even ask about welcome amenity as it felt like I’ve already asked too much. I was also told by the same person who checked me in that drink in the minibar of the executive room were not free, as I couldn’t find the price card and called reception again from the room. As I felt this was wrong I asked again the next day and another person at the reception confirmed it was free..

When I checked in on 23/September,I got a room card , when I open the room , previous customer still not checked out, how come it happened? Bad check in system

Adequate, very clean, no frills

I'm satisfied but it could be better if the AC could be regulated in the room and not centrally.

I will avoid booking this hotel in the future as it was a bad experience in all aspects

I was well recieve, the front desk staff were welcoming. I was not really please at paying the extra tax on top of my booking. However the young lady say it's French law. My room is cleaned daily. My English comes with a Caribbean accent but some of the staff were able to understand me, and helpful as much as they could to help me get around. My breakfast was OK but honestly I did not enjoy the food. That maybe is not a reflection on the hotel, but maybe down to the stuff I eat. The bar I think is pricey 10€for a Barcardi and Coke ... ridiculous. My bed was comfortable, the room nice and airy, bathroom nice. The TV station was all French with the exception of Euronews and CNN. I think you could have a couple of English stations or ones with subtitles. The cleaners spoke no English, but I communicate with them and they were courteous. It's all good, thank you

The room is tidy and comfortable. But I am not so satisfied with the breakfast.

I'm staying on a weekly basis in Novotel Paris Sud in Charenton Le Pont, Paris. I have now bookings till end of October in this hotel, and my team also stays there very often, under the Finastra Corporate Rate. Every single week there are mistakes in my check out invoice, always charging extra amounts that are incorrect. I have complained several times and the errors continue happening, week after week. Today when I complained, for the second time the employee at the counter told me 'if I don't like this hotel, go to another one' despite she knew I was right with my complaint. UNACCEPTABLE. Is this the way to treat to a customer? If I were the hotel director an employee saying that to a customer would be immediately fired. This Novotel hotel is the most convenient one for me and my team working in this project, but as the Programme Director I'm about to stop staying in this hotel and forbid my team to stay there, aside from pass a note to my company of removing this hotel from our preferred list given all the issues I have and the treatment received.

The staff were friendly and helpful. Spacious and clean room. The neighborhood is quiet and extremely close to metro. I would definitely recommend!

Was great ,helpful staff