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Mercure Paris La Defense hotel 4 stars

TripAdvisor rating 3.5/5 1,448 reviews
Mercure Paris La Defense hotel
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+ 21 Services
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  • Advantage 2

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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris La Defense hotel

30 rue Baudin
Place Charras
92400
courbevoie
france

Tel: +33825802727

Fax: (+33)147688332

Contact email

Check-in from 12h00

Check out up to 12h00

  • LA DEFENSE - BUS 275 :   275 PLACE CHARRAS

  • LA DEFENSE - BUS 278 :   278 PLACE CHARRAS

  • LA DEFENSE - METRO LIGNE 1 :   M 1 LA DEFENSE

  • LA DEFENSE - RER A :   RER A LA DEFENSE

  • By plane

    PARIS ORLY At 30km / 19 miles

  • By plane

    PARIS ROISSY CDG At 30km / 19 miles

  • By train

    COURBEVOIE At 1km / 0 miles

  • By train

    LA GRANDE ARCHE DE LA DEFENSE At 1.5km / 0.94 miles

GPS :48.895167, 2.250352

Our accommodations

We offer two types of spacious room: the Standard Room and the Privilege Room - offering a wider range of services. We also have suites for added comfort.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room-2 single beds with bathtub

  • Max. number of persons: 2
  • Area: From 19m²

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

Vingko - Bar & Food

Type of cuisine: Bistro

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR CAFE L'ECHANSON

Photo non contractuelle / Strictly non binding

CAFE BAR L'ECHANSON

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167 m²

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Paris La Defense hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

9,248 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,448 reviews

Disappointed

Customer review rating 3.9/5

Lucas Business - 07/09/2019 AccorHotels review

The van service offered by hotel doesn’t follow the schedule shared, so many times me and my coworkers had wait more than 40min. for the van arrive on Julio Verne Station. The rooms had different things available although the reservation was by same kind of room. For e.g. my room hadn’t chocolates, water, cereal bars while to one of my coworkers these thing were available.

Dear Mister C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We regret that the service of free access to the shuttle did not suit you. Be assured that your comments have been forwarded to the shuttle manager. I regret that you did not receive the same attentions than your collegs. Maybe next time for your next venue ? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

All was accordingly to the expectations.

Customer review rating 3.9/5

Pedro P. Business - 30/08/2019 AccorHotels review

all was good, maybe the cleaning of the carpets should be better or the carpets itself changed. Small note i am still waiting for the LeClube points to be issued to my card could you please ensure it is? card nº30…5702

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team so that we can improve. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will make sure that your points are well credited :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Great experience

Customer review rating 3.9/5

Ivan Business - 30/08/2019 AccorHotels review

I stayed for a night due to a business travel. The rooms are big, bed confortable and bathroom with every esential. It seems to have been recently renewed, so everything was extremely clean and in perfect condition. Breakfast was ok, not lot of offer but enough. Best point of my stayment was undoubtly the staff, extremely kind and helpful. Spetial mention to Svetlana, a 10 star staff. Thank you very much for everything, it was so Nice meeting you! In global, highly recommended stay :)

Dear Guest, Thank you so much for this very beautiful comments. We are so happy to read your compliments about the staff. I won't forget to share them with the staff and Tatiana. Sincerely, Charlotte, Leader experience client.

In general was good

Customer review rating 3.9/5

M. P. Families - 29/08/2019 AccorHotels review

Just to adjust about the cleaning planning & behavior

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. Could please tell us more about the planning and the behaviour so that we can improve? Don't hesitate to write me at the following adress to tell me more. We hope to have the chance to welcome you very soon. Sincerely, Charlotte, Leader experience client.

comfortable and clean

Customer review rating 3.9/5

Trevor Business - 23/08/2019 AccorHotels review

Hotel was clean and well maintained. Breakfast offered a good choice. Evening menu a bit lacking but seveeal nearby restaurants so not a problem.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is such a pleasure to receive your feedback. I hope you will have the occasion to visit us very soon to try our new restaurant "le Vingko". It is true that our city is in the heart of a city centre ans we also have a lotof restaurants ans shops closed to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Good stay but restaurant closed

Customer review rating 3.9/5

Anonymous Business - 19/08/2019 AccorHotels review

Good stay and good service. Restuarant closed due to holiday period which was a little dissapointing but understandable. Ok food in bar instead.

Dear Mister A. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is true that our restaurant is open during the summer with the reduced a menu. We hope to have the occasion to make you discover the next concept "Vingko" Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

ok

Customer review rating 3.9/5

Andreas Business - 08/08/2019 AccorHotels review

business

Dear Mister F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana, Sales manager

Very nice hotel Warm welcome at the reception

Customer review rating 3.9/5

V. C. Business - 05/08/2019 AccorHotels review

Warm welcom at the reception, rooms are clean and in line with expectation. The only negative point is the breakfast, not a lot of choice and the quality of the product proposed is not optimal, Industrial food.

Cher Madame V., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris La Défense. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager votre retour avec l'équipe restauration sur vos impressions du petit déjeuner. Sachez qu'il est primordial pour nous que vous soyez satisfaite de cette prestation tant par sa qualité que par sa quantité. N'hésitez pas à nous écrire à l'adresse mail suivante: H1… afin de nous informer de votre prochaine venue et que nous vous portons toute l'attention que vous méritez! Je vous souhaite une très belle journée. Tatiana, Responsable commerciale externe

Room great, breakfast price and check out can be improved

Customer review rating 3.9/5

Christophe P. Business - 31/07/2019 AccorHotels review

Great experience, great room. Breakfast automatically included in the final bill : this is not fair business. This should not happen anymore as it automatically kills the express check out : I must check out not to be trapped. Poor experience at breakfast : noone knew what an "express breakfast" was. So I ended up seeing an expresso arriving. At Mercure Gare de Lyon 2 or 3 years ago , they set the breakfast price for IBM employees to the limit we have. This limit is 14,40€. If you do the same I will have my breakfast at the Mercure !

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be assured that we have noted with attention all your suggestions for improvement Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Charlotte, Leader experience client.

this is the worse hotel that I have ever been ,

Customer review rating 3.9/5

D. R. Business - 31/07/2019 AccorHotels review

I am traveling almost every week and I expend 2/3 over night per week, there is no service and no competences in this hotel

Dear Mister D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.
Customer review rating 3.9/5

Niccolo Business - 28/07/2019 AccorHotels review

all good, apart from 2 separate beds instead of a queen sized bed as requested

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I'm sorry you had a different room assignment. Please be aware that you can always contact reception or customer service 2424 on site so that we can restore what has not been agreed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Excellent stay.

Customer review rating 3.9/5

Nicolas Business - 24/07/2019 AccorHotels review

Very good. service was great

Dear Nicolas M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your great comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

No invoice

Customer review rating 3.9/5

J Business - 24/07/2019 AccorHotels review

Stay was fine, but to get an invoice is a big issue. No invoice arrives to mailbox even after several e-mails and phone calls. I will avoid stay in this hotel in the future!!

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. i just sent you the invoice ; don't hesitate to write me back at this adress for any furhter question. If we have the chance to welcome you again, please contact me at this adress before your venue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Okay room but very disappointing dinner experience.

Customer review rating 3.9/5

Anette Couples - 17/07/2019 AccorHotels review

Nice breakfast. Some noise from the street. The dinner saturday night with the Rynkeby cyckling team was a VERY disappointing experience. We waited forever to be seated, and when we finally sat down we had nothing to drink. It seemed you were short of staff and it was close to impossible to get any wine with the food. Some guests even left the Hotel and went to buy wine and beer from supermarkets in the vicinity. That is simply not okay!

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and rest assured that Rest assured that the restaurant team will once again be particularly aware of what type of error can not happen again. I hope you will agree to consider this incident as isolated We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.
Customer review rating 3.9/5

Salil A. Business - 16/07/2019 AccorHotels review

Excellent service - outstanding location

Cher Monsieur A., Un grand merci pour cette très belle note et pour votre recommandation ! C'est un vrai plaisir pour nous de lire que vous avez apprécié notre service et notre localisation. A bientôt au Mercure Paris La Défense Charlotte, Leader experience client.

Disappointed. Waste of money.

Customer review rating 3.9/5

Anonymous Business - 16/07/2019 AccorHotels review

Room not even having double bed. Washroom is too small. My soap dispenser and safe were broken when I checked in. I informed, but nobody came till end of my stay.

Dear Mister G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If we have the chance to welcome you again, please contact me at this adress, we will ensure that your stay is at the best We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Unpolite, untrained staff

Customer review rating 3.9/5

Anonymous Business - 16/07/2019 AccorHotels review

Staff came into the room too hand over a bottle of water when I several times said loudly that I'm changing, and had to take over the bottle of water with doors wide open from a staff whole didn't speak a word of English while wearing only underpants Staff at breakfast didn't speak English There was not available table for breakfast, had to share with other unknown people

Dear Misterr H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am terribly sorry to read that your wish to not be disturbed in your room has not been respected.I want to apologize for this and I assure you that the housekeeper will make sure that this type of incident does not happen again. Regarding the breakfast, we will soon open a new additional space to offer more places to our customers. If we have the chance to welcome you back, please contact me at this adress and I will make personaly sure that everything is going well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Love the improvements to the hotel

Customer review rating 3.9/5

Paul M. Business - 15/07/2019 AccorHotels review

The restaurant area is greatly improved with more of a bistro atmosphere. Food is quickly delivered and very tasty with good level of service. Much improved over the previous stays at this hotel. My only one minor negative is the portion size for the main course is a little on the small side compared to the starters I had.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is such pleasant to read your wonderful comments about our new restaurant. i won't forget to share your comments and compliments with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Good

Customer review rating 3.9/5

Anonymous Couples - 15/07/2019 AccorHotels review

Happy

Dear Guest, A big thank you for your good comments. We are so happy to read your satisfaction. See you soon in Mercure Paris La Défense. Sincerely, Charlotte, Leader experience client.

Good stay for short business trip in La Defense

Customer review rating 3.9/5

Anonymous Business - 14/07/2019 AccorHotels review

very good option near la Défense. refurbishment has clearly improved the overall experience

Dear Mister G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is such a pleasure to read you enjoyed your stay and that you appreciate the results of the refreshmenbts. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.
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