Mercure Paris La Defense hotel

The room was clean. However, there was an upleasant smell in the bathroom, probably coming from the sink. At breakfast, the food was empty very quicky and not refilled timely. The entire breakfast room was very crowdy. The quality of the food was good. The staff at the reception was not dressed in an appropriate way for their function (I know it was very hot that day but still).

A pleasant overnight stay . I was warmly welcomed by Tatiana and the reception. The room was small but nice decor and clean and comfortable. Check out was automatic. Breakfast service was a little chaotic but food quality was good.

Hotel was old, expensive, air conditioning didn't work, and very long waits for reception. Worst hotel stay I have had for many years.

Rooms are size not what I expect from a 4 star. Shower not powerful and small. On business you don't use a bad, better have a good shower

At reception they told me that restaurant was closing 11:00pm so i arrived at 10:00pm and the guy told me that "too late we are closed". Actually it closes at 10:00pm! Then i select your hotel because it has a fitness center and i do treadmill. Your treadmill is very very noisy!!! you should have repaired asap. The following morning i was wake up by the noise of the treadmill (i could recognize it!) and i was at 11th level and fitness center is at 12th floor.

We had to wait for 20 minutes to check in....no additional staff were sent to the check in desk despite the large queue. Whe we went to the bar the barman was rude and clearly did not want to serve us drinks - his body language was awful and he clearly was upset at having to work.

We found the staff to be wonderful and helpful. The breakfast was very good. The smell in the air from plumbing issues was unfortunate. Room for more than one person is not enough.

My apologies for not giving you the chance to improve during my stay, I lacked the energy and rows at checkin were too long to discuss. The room (324) smells very bad, airconis not working, shower was poor (even after the maintenance), soapdispenser was broken on the floor for 4 days! as well as a bathrobe hook. I wonder who is managing housekeeping and is checking the rooms, please reconsider.

unclean room

Practical and easy access

Too quick, great service & staff.

Staff were nice and hotel felt clean and safe. lifts, evening meals and bar worked efficiently as did check-in and check-out. Room was noisy even on 8th floor where window seals were not effective. Finding a clean table at breakfast was difficult, self service area is centralized so quiet chaotic and unpleasant in the morning.

I did enjoy breakfast and room was very good, all in all I was happy for every thing.

I enjoyed my stay. The hotel was ideally suited for my trip. Although the room was quite 'compact' it was ideal for me if I has been sharing the room it would have felt very claustrophobic.

Check in and check out were simple and quick. The bed in the room was comfortable. The restaurant had good food in the evening and delightful breakfasts in the morning. There were a couple of issues. I am allergic to fragrance; the very strong fragrance in the hotel lobby gave me headaches. The chair in the room was not comfortable. After an hour or two, I developed a back ache. A door near to room 431 squeaks loudly when opened. It woke me several times a few nights.