Hotel - Mercure Paris La Defense hotel
Mercure Hotel Mercure Hotel

Mercure Paris La Defense hotel

3.5/5 1,391 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 95.00 EUR Non member rate
From 90.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer two types of spacious room: the Standard Room and the Privilege Room - offering a wider range of services.We also have suites for added comfort.

  • 507 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 8,394 reviews

Our guest reviews for Mercure Paris La Defense hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,391 reviews
Stu G. Business - 09/02/2019 AccorHotels certified review
« Okay, little dated though »

Hotel looks like it’s in middle of reception renovation, and this gets very crowded. Building is becoming very dated, although rooms are okay. Hallways and corridors have seen better days

Yvan D. Business - 09/02/2019 AccorHotels certified review
« another poor experience »

dear, I have been staying in the last three years nearly once a month at the Mercure Courbevoie, and am a gold member. However, the treatment I get lately is poor. No special welcome at the reception- to the contrary. I was charged again 150 euro as accompte, whereas normally it is 1 euro. I always used to get automatically an upgrade to a privilege room. Not so the last 2 times ! In fact, last week I had to ask for it. And best of all, when queuing, a young male member of staff started taking care of a customer behind me. Really, this was probably the last time i stayed at the mercure courbevoie. The problem is - staff at reception is constantly changing and is full of young inexperienced stageaires, who think they work at a 5 star pullman. Poor. Not satisfied at all

Anonymous Business - 07/02/2019 AccorHotels certified review
« Clean, friendly staff and overall a nice place »

I stayed for business and the hotel amenities were great and the whole place was clean and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We do thank you for these wonderful comments ! We hope to be lucky enough to welcome you again. Sincerely, Charlotte, Leader experience client.

Claire H. Business - 05/02/2019 AccorHotels certified review
« Terrible experience for me »

Terrible experience. Not at the Mercure standards and not in La Défense. It's 16 min by feet crossing the city Courbevoie. A navette from the hotel is available every 15 min In theory because in practice, never on time, or not in service at all and obviously taxis don't want to bring you to the train station, as the drive is not profitable for them. Regarding the rooms, the first night I didn't get any drinking water, the second I got one and the third night no water again. The TV wasn't working for 3 days. The remote control was dirty !! and the shower had absolutely no pressure. Also really noisy. When I checked in, the staff told me the hotel was fully booked so only the third floor was available, and got to be offered in this way: either the street side -noisy- or the more quiet side with an ugly view... inspiring ! I took the quiet side, but the hotel was anyway busy so not really quiet with some constant distributing noise from machinery or so. Conclusion : Never again, and way too expensive for the service provided !!

Anonymous Business - 03/02/2019 AccorHotels certified review
« Great »

Everything is good

Royston O. Business - 02/02/2019 AccorHotels certified review
« Wonderful sleep at night »

Loved the memory pillows and comfortable bed.

Anonymous Business - 01/02/2019 AccorHotels certified review
« Good stay despite ongoing construction work »

Good service despite ongoing contruction work in the reception area. Problems on day with elevators as one was closed due to construction work and another was not working, so only one elevator during breakfast period. Room well prepared and thank you for the appreciated welcome platter with pasteries.

David M. Business - 01/02/2019 AccorHotels certified review
« Nice hotel but quite expensive for what you get »

Th ehotel has been improved since I last stayed which is for the better. The staff are very friendly and accomodating. However I find the hotel a bit too pricy for what you get and will be lookimg towards a more affordable option next time I travel on business to Paris La Defense. The breakfast area is very chaotic as there are not enough table and seats for everyone and the bar does not stock all the beer it used to when it was on the ground floor. For the price I would expect these to have been sorted out better in the refurbishment.

Lee M. Business - 01/02/2019 AccorHotels certified review
« Awful from start to finish »

Hotel was not a described. The service throughout the hotel and fitness facilities was extremely poor. I was not able to change room due to "no rooms available" however if I went online I could clearly book the required room. This was overall just an awful experience and resulted in spending as little time as possible in the hotel.

Anonymous Business - 01/02/2019 AccorHotels certified review
« Great room, comfortable bed and friendly staff. »

The room was modern and comfortable with a great walk-in shower, the addition of the robes and slippers was a nice touch but then I had booked a premier room . A number of my colleagues however had not so I was surprised to hear their grumblings of poor showers and no space to work. Should I need to come back to this hotel then I would make sure I booked the same again.

R S. Business - 31/01/2019 AccorHotels certified review

Room service once again unavailable to contact hotel via any of the internal phone numbers, and even external phone number. Once more had to order room service from the restaurant. Steak, chips and pepper sauce all were cold once arrived. Bedroom too hot, unable to reduce temperature via heating unit, fortunately found I could open the window at 2am Not the most exciting of breakfasts, tinned fruit salad, nespresso coffee machine or American coffee - no option for cappuccino or mocha. Scrambled eggs were good

Holger F. Business - 31/01/2019 AccorHotels certified review
« This time too expansive and too less comfort »

I was from January 21st until 24th in your hotel Mecure, La Defense. I got an "old room" on the 7th etage which was very noise and the hair dryer did not work. besides the air condition was very warm and I felt uncomfortable. In addition the price was extra expansive with 210€ and the breakfast was not included. I stayed now more than 50 times in your hotel, but this time was very bad. I hope that it will be better next time. Holger F.

Ehab A. Business - 30/01/2019 AccorHotels certified review
« Too bad »

I was really disappointed because they did not allow me to leave my luggage for 12 hours till i check in again the following day

H. D. Business - 29/01/2019 AccorHotels certified review
« Very nice quiet and clean hotel »

Nice room good location , food was just right

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are happy to read you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Kevin H. Business - 28/01/2019 AccorHotels certified review
« Staff helpful but should have been made aware of construction beforehand »

Construction noise until 2300 hrs then restarted at 0600 not acceptable. Had to move room mid stay.

Anonymous Business - 28/01/2019 AccorHotels certified review
« Stay ok. Main lobby / Desk looking like a 2 stars Hotel »

Stay ok. Main lobby / Desk looking like a 2 stars Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. Rest assured the desk is temporary and we will soon offer you a wonderful new lobby with a modern desk. We can not wait to let you discover "between mineral and vegetable, the new roof of the capital" Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Romich Business - 28/01/2019 AccorHotels certified review
« breakfast for 20€ could be a bit better »

very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your comments have been transmitted to the chef so that we can improve the breakfast. A big thank you for your compliments on the staff. It's a nice encouragement for us :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Yugine Business - 26/01/2019 AccorHotels certified review
« Very unpleasant staying »

Very cold in the room, noisy heater, very limited bath facilities and broken shower

Pablo Business - 24/01/2019 AccorHotels certified review
« Value for money not worth at all! Disappointing! »

Old hotel, room was not nice, location not great, breakfast had variety but lack a bit of quality. Overall, very disatisfied with value for money experience. Will definitively look for other options in la defense in furure.

Anonymous Business - 23/01/2019 AccorHotels certified review
« Not worthy 4 stars »

The cleaning was not ok. On the first day they forgot a cleaning cloth on the floor. On the second a used towel (not from me) on the sink. Too much garbage and plastic in the room.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 95.00 EUR Non member rate
From 90.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates