Hotel - Mercure Paris La Defense hotel
Mercure Hotel Mercure Hotel

Mercure Paris La Defense hotel

3.5/5 1,341 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer two types of spacious room: the Standard Room and the Privilege Room - offering a wider range of services.We also have suites for added comfort.

  • 507 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 7,400 reviews

Our guest reviews for Mercure Paris La Defense hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,341 reviews
Brian M. Families - 05/08/2018 AccorHotels certified review
« Hotel Mercure Paris was good and would have been excellent had there been no renovations ongoing to the roof garden. »

Everything was good but I had booked this hotel via Expedia where there were some breakdown in communication (1 ) was when I arrived having booked 2 rooms and had comfirmation and for some reason the hotel on arrival only had a reservation for 1 room saying that the second room reservation had been cancelled at 6 am that morning ? (2) on my checkout day I received emails where there was another breakdown in communication the emails were for debiting my bank account for the stay but I had already paid for the stay in advance via Expedia ? (3) it would have been better had I been informed that there were renovations to the twelfth floor ( roof garden) and that there was no access to during my stay , this was advertised on the website as one of the features of this hotel and didn't advertise that is was closed.

Simon Business - 03/08/2018 AccorHotels certified review

Overall good experience but did not sleep well

Business - 02/08/2018 TripAdvisor review
« Value for money stay »

Location is about 12 min walk to the subway but there are not much food choices in the area. The mall next to the hotel is run down and not many shops remain open. Hotel has a free shuttle to ferry guest to the subway at certain time intervals. Room interior looks dated and in need of a refresh. But generally satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

We are really happy to read that you have a positive memory of your stay at Mercure Paris La Defense :). We wish you a beautiful day, Roland WARDINI, General Manager

Roy D. Business - 01/08/2018 AccorHotels certified review
« Fine »

Fine, no problems experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy D., We are so happy to read you enjoyed your stay. Have a wonderful summer ! Sincerely, Roland WARDINI, General manager

June Couples - 01/08/2018 AccorHotels certified review
« nice neat and tidy »

- the room is very nice clean and tidy - messy breakfast that can be improved

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your instructive comments !!! I won't forget to work on this topics with the Food & Beverage Manager. Sincerely, Roland WARDINI, General manager

Artur Business - 31/07/2018 AccorHotels certified review
« Nice hotel, good staff - but some not acceptable things »

Dear all, I have visited your Hotel already ~ 15 times for my Business trips to Paris. The checkin and checkout was smooth, friendly reception staff ... and very good barmen & -women. Nice rooms (many thanks for the free upgrade due to my Plantinum state). But two things were not acceptable: 1. One of the reasons to book your Hotel in Sommer period is the wonderful terrace at the Roof (and also the Gym). During booking and also at Arrival there was no indication that both facilities are closed. I've noticed it when I was at the front of the (closed) door. You have my fully understanding that from time to time These faclilities have to be maintained/renovated. But why you are not informing your potential customers beforehand - and still on the Hotel Webpage it is written: "..Un spectacle à admirer depuis notre terrasse panoramique ... Salle de fitness et Solarium" signed by Mr Roland WARDINI, Direction de l'hôtel. Dissapointing 2. After checkout at Friday I wanted to use your shuttle to go to the Office. I was wating at 06:50 in front of the bus. Nobody showed up. After some wating time I've asked the Person at the reception. The answer was: "No shuttle today, because it is reserved for a larger Group and their luggage ... You can take a taxi or a bus". GREAT!!! Is this a joke? Do you have two Kind of guests? And why there is no Information one day before ... or at least a plate at the bus??? And: at this time there was no other Group, no luggage ... what was hindering you to make the scheduled tours until really there is a need to reserve? So I was forced to walk quickly by foot in my Business suit with my large suitecase and my Laptop case. I've arrived absolutely sweat at the Office (there was already > 25 degrees and high humidity) "THANK YOU"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our quality manager will answer you as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roland WARDINI, General manager

Jla Business - 26/07/2018 AccorHotels certified review
« Very disappointing »

Very old hotel, not to the standards you would expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that the hotel did not please you. More renovations are expected and we hope you enjoy them. Sincerely, Roland WARDINI, General manager

Henny D. Business - 23/07/2018 AccorHotels certified review
« Good Hotel »

Good, nice and clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your very good comments ! Sincerely, Roland WARDINI, General manager

William S. Business - 23/07/2018 AccorHotels certified review
« Comfortable and enjoyable »

Overall very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. Thank you for this very pleasant comment ! Sincerely, Roland WARDINI, General manager

Keshava P. Business - 23/07/2018 AccorHotels certified review
« not as expected »

Rooms are having some bad smell, including Bathroom, o bath tub or separation which causes the wetness in the roon. no iron board,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are sorry to learn you didn't have a great experience in our hotel. For your next stay, please contact the duty manager by dialing the 2424 so that we can help you. Have a very nice summer ! Roland WARDINI, General manager

Andrea D. T. Business - 23/07/2018 AccorHotels certified review
« Four days in Paris La Defense »

Hotel is not bad. Some delays at breakfast room and at checkout. Room clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. Thank you for these very instructive comments ! Sincerely, Roland WARDINI, General manager

Narendra Business - 23/07/2018 AccorHotels certified review
« Service not what you would expect for a frequent visitor to the same hotel »

This was my fourth visit this year and yet your systems could not recognize that. There were no bath robes, slippers or other facilities. It was simply a room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We were sincerely happy to welcome you for the fourth time. We propose a loyalty system with the accor card that allows access to new benefits every 10 new stays. Other facilities are available for any privilege room reservation Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General manager

Me H. Business - 21/07/2018 AccorHotels certified review
« Short »

Check in good - room good - bar area just a small step up from a corner cafeteria very poor for such a good hotel

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. In fews months we will start a important renovation project with a new rooftop including a mixologist bar and a new catering offer :) Stay connected ! Sincerely, Roland WARDINI, General manager

Veronique Couples - 21/07/2018 AccorHotels certified review
« Enjoyable »

Had a good time. The bed was amazing!! Really appreciated that the restaurant staff made an effort to offer gluten free breakfast, brought special baguettes and cakes just for me (all though the scrambled eggs gave me bad stomach). Still, would gladly go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are happy to read you positive feedback ! We would be very glad to welcome you again. Sincerely, Roland WARDINI, General manager

Yz Business - 19/07/2018 AccorHotels certified review
« Good business hotel well located next to La Defense »

It s a Business Hotel don't expect something charming or exotic. You get what you pay for: a central location not too far from La Defense at a decent price. A good inhouse restaurant for diner, a good breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. In fews months we will start a important renovation project with a new rooftop and a new catering offer :) Stay connected ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General manager

Anonymous Business - 18/07/2018 AccorHotels certified review
« Mr »

Very comfortable. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We are really happy to read all theses praises concerning to the staff ! We wish you a beautiful day, Sincerely, Roland WARDINI, General manager

Veeramani N. Business - 16/07/2018 AccorHotels certified review
« Way small rooms with basic amenities missing »

Atleast a Microwave and a slightly bigger room and the bath too.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations. We can't offer you a microwave in your room but we have a restaurant open until 10pm. Sincerely, Roland WARDINI, General manager

Anonymous Families - 16/07/2018 AccorHotels certified review
« Small rooms »

Even the privileged room is very small. I have to struggle with the bathroom door to get access.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roland WARDINI, General manager

Anonymous Business - 15/07/2018 AccorHotels certified review
« No complaints about staff. Hotel is just a bit worn. »

Your team were pleasant and welcoming. The room was disappointing with dated styling and worn surfaces.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We are sorry to read that your room didn't meet your expectations.In few months our establishement will propose a lot of suprises :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Roland WARDINI, General manager

Debbie P. Business - 14/07/2018 AccorHotels certified review
« Excellent Friendly Customer Service »

I was met by a very friendly receptionist, very helpful. The room was comfortable and clean. The breakfast was good and the facilities within the hotel were excellent. It catered for a business traveller.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team :) Sincerely, Roland WARDINI, General manager

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