Mercure Paris La Defense hotel

Staff was really nice but I can’t believe that was even a 4 star hotel. Things looked like they were falling apart and it really looked like it was neglected. The bed made a noise and felt unstable, the cupboards were broken, toilet kept making a noise and my husband fixed it. The air conditioning kept making a clicking noise so we turned it off the entire time we were there. I also booked because different pics were posted on Website and booking.com. Didn’t help feeling misled by those as well.

Pleasant stay, the room was nice and clean. Pretty comfortable. I have eat at the restaurant and the dish was very good (fish) but not the dessert (i took Profiteroles and the choux were dry !!) Unfortunately, it was difficult to find a place for the breakfast in the morning (8 A.M) and the elevator in the parking is not really suitable when you have luggage. The parking is bit antiquated compare to the standard of the hotel.

The room was clean and functional and the bed was very comfortable. The staff on Reception were exceptional - very friendly, efficient and helpful. In particular I'd like to thank Benoit who gave me so much assistance on the first evening. Several times I used the bus shuttle service to/from La Defense station and found it very convenient. Each time, the driver was polite and friendly and a safe driver. I would stay at your hotel again if I were in the neighbourhood. Thanks.

I always enjoy staying here. It very much suits my needs

The location was ideal as it is next to a shopping mall, with bus stops and taxi right outside the hotel. It is also very clean.

New rooms are nice but have a very strong smell.

Friendly staff, but did not offer any additional help like inviting me to become a member of Accor group. The room was not replenished with lotion or with hand soap. No shampoo/conditioner in room and the front desk did not have it. The front desk offered me a ride to the metro station but the van runs every 1hr 30 minutes and failed to tell me about the schedule.

Stayed for business, 10-15min walk to our corporate office. Hotel staff were pleasant there was some noise from outside but not bad. Overall I was happy with my sty

Rooms are getting old, and so is the restaurant

pleasant and comfortable

The rooms were suitable, comfortable and clean. The staff were very helpful. There was a large variety of food for breakfast. There are plenty of eating places in the surrounding area. Excellent location for working in La Defense. Option of free mini bus service into La Defense centre if you don't fancy the short walk or the weather is bad.

Stayed 3 nights. 1st night in 602 not good as aircon not working. Front desk staff very friendly and moved me to 460. Front desk Lady employee from Kenya was extremely customer supportive.

The Stay was great. The overall experience was great. However, the Ironing desk on 2nd Floor - not accessible from the lift on Day 1 of the Trip.

Excellent experience! Checked in with my husband, fast easy check in. I want to recognize two young guys that always helped us. Don’t remember there names. They gave perfect directions. They were always there to help. Made of stay memorable and shout out to the older shuttle driver. Just want to thank theses three men :) Room 841

expensive room - 00.30 my neighbour started making noise and smoking drugs - this gets into my room. I had no energy to complain. Obviously, smoke detectors don't work. All my colleagues from Arrow stay in your hotel. Perhaps we need to consider talking to another hotel.